NBN Outage in Gilberton, Gold Coast, State of Queensland

@Telstra @NBN_Australia Shitty service provides by technical department those don’t even understand the problem and can’t speak proper #English. On phone for last 2 days and business #NBN still not working. #shame #telstra for superb service and technicians in you shitty team.

When will Aust get serious about #innovation and enabling the citizen of the future @ScottMorrisonMP help this country compete on the world stage and fix the #nbn. Out of date before it’s complete and no money for a modern communication platform.

A pox on the house of the Australian NBN. This substandard excuse for internet service is pathetic.

Dear @Optus you are a disgrace, cancel my ADSL as I am signed up to NBN well I would be but still waiting for a modem from you from 10th Oct, rang help desk and Annika CB690949 was going to ring me back in 10/15 minutes 40 minutes.

@LennaLeprena @Loud_Lass Never say never. But certainly during the operational life of #nbn I can't see #fibretopremises being beaten by anything else. We're currently on HFC (High Frequency Coaxial) & destined for HFC (Hybrid Fibre Coaxial) but delaying as long as possible because of reliability.

@Telstra AGM sees them complaining about the NBN however their biggest problem should be customer retention. I always have a problem when contacting Telstra, tried to get an esim as a replacement for my physical sim, and I’m asked for a driving lience I don’t have. #esim #NBN

@carolduncan @AgPeriUrban Absolutely. We were on deck in Mackay during Cyclone Debbie & even the ABC went down to those worst affected. Phones out for days. Guy walked for kms down a blocked road to tell authorities his village was OK. Frightens me to think how the NBN will affect comms when power is lost

@factordex @Telstra @NBN_Australia Holy shit

Have been with Telstra since 1972-have not had a problem. Now on NBN, still with Telstra- have low needs - fixed cost $88.00 per month - all local landline & mobile calls free. Suits me down to the ground.

On an up note, the NBN dude turned up today and in shock I sniffled both my way through a bloody nasty head cold and emotion to help him install our HFC line. I just did a speed test, got 36.1 Mbs down / 18.3 Mbs up. Our usual was 5.74 down / 1.14 up. Things are bittersweet.

@gurambae I already use my foxtel cable for the internet (but don't have Foxtel) which is why I'm forced to be with Telstra currently. It will be the same with NBN. Nov is the deadline for me. Having problem choosing a provider

this whole no NBN between the hours of 6pm-12am is getting REAL annoying @Telstra How am i supposed to run a livestream with 0.89 upload speeds. 3 days in a row! Y’all are starting to cost me MONEY. And i don’t wanna hear “We understand your frustration” just fix the damn issue

Can’t even watch a five minute video because .@optus is useless. Worse still it’s NBN.I pay $85 month for a failing service. Rort.

@NBN_Australia The problem is the techs that are sent won’t check the connection on the street. They change something internally for no good reason and report back that the fault is fixed which it is not. I go back to @Optus and the same process happens again.

@NBN_Australia Each time a tech comes out they refuse to check the HFC connection on the street. They say they are not allowed to put a ladder against the pole. After 6 visits nothing is wrong internally so it must be the street connection. 15+ dropouts today. Please help!

@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted to check the connection on the street. Farcical!

@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted check the connection on the street. Farcical!

@TOOTS69er No. Not yet. Right now the NBN is down. I have no broadband....again.

Well it's down to the wire #NBN says we'll be cut off by early November so have to transition. We don't download heaps, occasionally watch Netflix. We have cable so not much will change. Any suggestions folks for a provider #GoldCoast

@Optus my 4G broadband at #stafford is so bad. Either that or the @Huawei modem. Not an isolated event. Really question the advertising around super fast 4g. Every night a snail pace speed. #nbn #broadband #nombps #slowinternet

@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN

@Optus NBN is a reoccurring horror movie where you go from one work order to the next with no one able to deliver a completed service. #NBNFAIL

Trying to get hooked up to @Optus nbn... Monday they said, now it won’t be. Ready for two weeks of arguing like last time. Customer service is not at all important to them.

@emlafudd @Telstra Actually the real scam is when the @NBN_Australia is connected. Absolute shite at my in laws at Albany Creek apparently. Drops out..unusably slow..pathetic.

@Telstra I have spent a lot of time on the phone with the NBN assurance team. I can see that my DM has gone through. I guess it’s time to start exploring other network providers.

@NBN_Australia leasing @Telstra copper with @Optus as a retailer is a perfect example of how three providers is not better than one. A lot of 👉👈 finger pointing as to who has the issue all the while the customer (me) with awful internet....#sortitout

@BreakfastNews @geoffrey_payne The ‘nations ministers’ don’t know their arses from their elbows. Australia is going down the gurgler fast. Buildings uninhabitable, NBN not fit for purpose & a fawning media who won’t report the facts.

Ah the #NBN aka National Bumpkin Network ... they didn’t disappoint. Trying to get the NBN connected is every bit the hell I expected it to be. Delivering fast and reliable #internet is not something Australia can get right.

What a stupid country we are! The LNP took Rudd’s future-focussed NBN and turned it into two tin cans joined with copper and string. Now a third world 19th century network with snail mail speed. And the voters accepted this rubbish because they didn’t like Shorten! Fools!!

NBN on the cheap and submarines that can't go underwater. WTF.

@zyzzyvamedia @Optus Been with @Internode on NBN for two years, never down, always fast. I guess it is some ISP and some location.

@NickRossTech @abcnews @netflix @abc730 The times killed the NBN. It never got with them.

@Telstra we are on NBN but are getting very slow speeds.

@geoffrey_payne Yes, it isn't bad for business grade fibre. At home I have NBN FTTP, and the 50Mbps speed. Usually works well. Should be targeting 1Gbps for fibre, though!

@NBN_Australia It appears that there’s ”an outage” affecting ”an area” and I’m in the affected area. I’ll get an sms when it’s back in service. I hope it’s not too late because I want to send two laptops through Windows updates before hitting the road in the morning. Not practical over 4G.

PHAARRRRQUE! NBN has been down for hours! And it’s effectively the last couple of banking hours before EOFY! Hot-spotting off the phone it is then.

Still much furniture to be arranged/assembled, and we realised the bed was broken in the move so waiting for new parts from Ikea on the weekend, but we have an NBN connection now so it's all looking pretty good.

@Telstra Is there a problem or known wider outage #NBN or #Internet Our Internet runs "Your Broadband service is working in backup mode" with 4mbs download.... #Daisy #Hill 4127

The Morrison government reminds me of the NBN.. Waste of billions and billions of dollars and almost impossible to fix.. we need another election urgently and we should keep having elections until we get it right #auspol #Labor 🤔😉

@NBN_Australia It turned out to be an NBN fault further up the road and took a few hours to fix. Rearranged the day schedule around it.

@Telstra No, all it says is that it’s a problem with the NBN network. No further information. I understand you at Telstra may not be getting the info you need. Just a frustrating experience.

@PaulFletcherMP Fix the NBN !!!!

@GoldCoastNurse @QLDLabor @AnnastaciaMP @jackietrad @WgarNews @Biggy1883 @virgotweet @OneLoneVoice4 Even though I am not an LNP voter, when Turnbull was elected I really thought, hoped we would embrace new technologies, grasp the opportunities with renewables, and fix the NBN. Sadly that didn't happen. #auspol

@JamesPinnell I never plugged mine in, it only ever had telemarketers, and now I’m on NBN, I’d need to buy a compatible handset, just to get called by telemarketers.

@bongrrjr @NBN_Australia Frustrating is only half of it. From what I hear from locals in our area who already have it. They are not to happy either. With the amount of problems they have with the net. We might be better off without it.

I observe the sending activity blue bar on top on screen and see this goes to sudden stop for moment then it send, indication of possible congestions, or nbn network (a new system network in australia) complications.

@NBN_Australia After years of delays my street was scheduled for March. I've never had Foxtel so mine got moved out to May, and then tonight whilst contractors are doing nightwork it moves out another year. I'm looking for an actual answer please.

@alexbhturnbull The NBN is sad rubbish unless you got it as FTTP but the fast rail is a great idea and I'd love to see it go ahead. Rail travel fast or slow is my first choice. The Southern Aurora was the way I always travelled from Syd/Mel/Syd .Should never have stopped it.

.@JakeSchoermer lists key issues as climate change, transparency, NBN. Highlights zipline as a big @QldGreens @mcberkman win. No mention of housing affordability policy - although I'm going to guess most of the Ryan candidates' forum audience owns homes. #auspol

I am one of 940 volunteers out of more than 25 million Australians who have a white box monitoring my nbn connection speeds 24/7 I have FTTN despite the fact there is a NBN cable running on my street 3-5 metres away from my curb Speeds are too slow #auspol #nbnfail @acccgovau

Sick.. My net just died watching game awards **** you NBN

@7NewsAdelaide @ScottMorrisonMP @ElleGeorgiou This Prime minister and Party are a joke. They have no foresight into the future of our country and job market. Thats why we have a terrible nbn and now a push for digital tax. They are incompetent and stupid.

Telstra's customer service really is terrible. I enquired about suspending my NBN account while I don't have a fixed address with the move to Brisbane and they're like "that's fine, we'll just keep charging you then you can reconnect whenever you're ready". Idiots.

@NBN_Australia It would be great to have English speaking technicians who actually listen to an experienced IT Consultant and don't just fob us off when we know more about the connection to our house than they do. This service has been ******* disgraceful so far.

@benconroy55 Hi Ben. We sincerely apologise for the delay in installing your NBN service, we'll chase this with our NBN Provisioning Team for urgent feedback; at the moment we are still awaiting for NBN Co,'s update. -Shane

Telstra wireless NBN having another outage tethered my mobile to stay on the net 4G faster than the NBN but data charges dearer :-(

@TPG_Telecom Despite constant communication throughout the last month about not having internet since we paid for it a month ago, ye have taken another months pay today. What a service! #wantarefund #scam #joke #TPG #NBN

@NBN_Australia On the other end of the spectrum @Aussie_BB Support has been very helpful and always commendable for their great customer service, Now I am stuck in limbo due to an NBN policy that Poor performance wont be investigated if any future Maintenance is scheduled for my connection. 1/2

@NBN_Australia Please help me

@TurnbullMalcolm Your living in a dreamland. The sooner this climate crap is put to bed the better for all of us! P.S The NBN is useless! #auspol