NBN Outage in Gilberton, Gold Coast, State of Queensland

NBN has reached my area, which means I am going to have a crappier internet connection, for the past year it's actually been good. But NBN in Australia sucks, especially for a gamer.

Thoughts on switching to Aussie Broadband? Am with Telstra (on NBN) and the dropouts are ridiculous. Conscious it'll reuse a lot of the same infrastructure but even the customer service has to be better??!

@sunrisesister @hazelblackberry Oh yeah. You can probably drop down to a fairly cheap plan. I’m on unlimited, top speed NBN — but I use it. We Stream nearly everything in my house. Sometimes other half will be streaming Netflix in 4K in the media room while I’m streaming on my iPad.

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than a week!! No text messages back and forth for 6 weeks just damn amazing service! @Telstra 6 weeks of bullshit text messages vs 1 week and NBN installed #yesoptus

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than 2 weeks. No text messages back and forth for 6 weeks just amazing service! @Telstra you need to take a leaf out of their book 6 weeks of bullshit vs 2 weeks and NBN installed #yesoptus

Hey @NBN_Australia how does one get your support team to take the wet weather into account for FTTN faults instead of just waiting a day or two for the joint to dry out and close the ticket?

I have been seeing your “My shitty NBN is down” tweets all week and thinking “Heh, mine’s never missed a beat.”. Update: My shitty NBN is down.

@Telstra Your online chat service stinks...staff taking ages to reply.We have our NBN modem already.Its taken hours to get help and after being customer for years...want to change to NBN.its 10.38 & and want this done now..have to be up early for work!

@Telstra Like your team has done with my new NBN order which never arrived along with your technician after 3 appointments.. and your pathetically incapable non-existential customer svc.. only implies that Telstra has lost interest in selling new business.

@Telstra your customer service team is highly incapable, get rid of them. My new NBN order has been revised 4 times already without my input. And now the technician’s visit date has been changed without any notice. Are you guys interested in signing up new customers at all?

@lindsywood7 @JessxSeven @JessxSeven are you not on NBN? You should be on at least 20 up if you're on a 50 or 100 down plan.

@MingYLong @Telstra @NBN_Australia I agree the service levels are so appalling for everyone

Yeah I give up - my neighbour had nbn as of 3 weeks ago and apparently I can't get it installed until April 2021 despite being in the same building as her? That's complete bullshit. Guess I have to stick with my wireless 4GX network until then...

@ClaireLouse2403 @cheryl_kernot @bugwannostra yep. in the same way that: - the start of the initial NSW 'lockdown' was pushed back to allow Hillsong event attendees to leave the state & country; - the NBN FTTH backflip aligns nicely with Foxtel now offering a BINGE service that, to be successful, requires more bandwidth. 😐

I am no fan of the NBN but the further investment of $3.5 billion defies logic. 5G is coming with very quick download speeds and cable infrastructure. It’s pouring good money after bad. You can’t make a silk purse out of a sow’s ear.

@NBN_Australia hi team, any updates on when the outage at Indooroopilly QLD 4068 will be resolved??

Aaaand the cycle starts again. @telstra visited, confirmed it was an @NBN_Australia issue & took detailed notes & photos of speed tests which rule out modem issue. Said I’d need an NBN tech visit. So instead today, naturally, I get a text from Telstra saying all is fixed.

@KoparaFallsKid I'm with Aussie Broadband for the NBN. They are based in Victoria. When I call I talk to a person almost immediately, not automation. Since I got set up I've never had to call. If there is an outage coming up or if one is finished they email. It really is excellent service

@Telstra @NBN_Australia outage in 4304 QLD.

Oh apparently it’s a nationwide NBN issue. Hooray.

@TPG_Telecom Is there any NBN issue in Chermside West/Aspley ? We don’t have NBN access

@Tamarajawad Whenever you experience any service affecting issues, your provider will try to resolve it by troubleshooting first, then if they cant resolve it they'll raise a fault ticket to nbn support for assistance. 2/3

@Optus @networkoutage I've been having issues with my NBN connection since the 20th of November. I've had two technician visits and nothing has been fixed. The technician has outlined a fault on the NBN side. (PNRI) Ref: INC00014493942. Nobody can give me a timeframe for a fix.

@telstra I've had 3 cancelled NBN appointments and it's near impossible to talk to someone to figure out why these appointments keep getting cancelled. I'm not getting the internet service I'm paying for. Give me a reason to stay with Telstra.

I've lost track of the number of times I have either rung @Telstra or had messages from their social media team as we continue to navigate the appalling service being provided by Telstra NBN at our home. Here we are again this morning with my husband unable to work from home!

@NBN_Australia The storm wasn’t even that bad here and the box was the only thing affected?! They’re sending someone out next week so I have to try and do uni via hotspot 🙄

@techAU @NickRossTech @NBN_Australia The opposite is the case for businesses, free installation if you are in an existing landline network, they recoup costs by charging a high month ly fee.

@thetopjob LTE is what I currently use at up to 50megabit When 5G activates in a few months it will be up to 1.5gigabits through my phone. #NBN has been a debacle I’ll never use it.

35 minutes on hold with @telstra and I'm yet to speak to an actual person - 2 outages in my first 2 weeks on @NBN_Australia and no support in sight.....tell me again how this was supposed to be a superior solution...

One of the buried #nbn stories is the poor quality of subcontractor monitoring. I am aware of even FFTN customers who have driven corrections through the opaque system to get excellent results even from initially appalling FFTN service