NBN Outage in Glenbrook, Blue Mountains Municipality, State of New South Wales

@Telstra Yes NBN stuffed it up. They put our cable in the wrong port, or the other way around. Either way, it's fixed now, and your company didn't fix it. I still have an outstanding fault when I called the automated message 10 minutes ago. I need my account closed. Mobile to remain ...

@Aussie_BB I’ll have to call in later, but you definitely have the updated email as I’ve been getting invoices there for many months now. Is there a separate system that sends out the NBN outage notification that doesn’t just use current email on file?

@Aussie_BB hey folks, just got an email about an NBN outage, but it went to my old email address. Can you check to see if there’s somewhere in your records that may not be updated? Invoices & other emails have gone to the right spot, just this outage notice is misdirected.

@domnixon1984 @Internode @nbn I am going through this same mess at the moment. So poor. I understand things got wrong but the whole customer service process is a mess, I'm furious!

So tired of intermittent slow nbn

NBN down...

@DianneCostin NBN had been down 3 hours here. #LNP 101

@DoctorKarl So sad that NBN is a fail completely system, rather than a Failsafe system.

@Stella_Cluster @DoctorKarl Once you are on NBN,(basically everything) , no power,no phone. Solution is to add back up power where the premiss connects to the network apparently.

We are a decade behind with fast internet. Do you trust the #LNP to fix the #nbn? If not, #PutLNPLast

Nbn is down

@ssharwood @NBN_Australia I would never expect to see anyone look at Telstra's horrible service system, and then set out to copy it but intentionally make it worse. But here we are. Related note: still no NBN connection in my new place...

Hey Telstra, what’s going on with the NBN services in Sydney Inner west? It’s been down for quite some time?? @Telstra #NBN

@isaacfloyd13 @PaulFletcherMP So another $480m spend on NBN.....an NB that they fkcd.....double what they said spend, 2years late & we are now 22 down the list WW....A total FU......overpriced, underspeed & full of spin

The technician came and my internet is still broken. There is an open fault ticket for the @nbn network team to fix the network tap in the pit at the front of the house. According to @Telstra, there is no ETA on the fix.

The @NBN tech came. The carrier signal strength is - 15dB. Max is - 10dB. So it's too weak to work. But it's raining, and their test equipment isn't waterproof. So they couldn't check the connection box at the side of the house. So, day off work for zip. @Telstra

@Telstra The @Telstra faults person hung up on me when I insisted she contact @NBN to find out what was going on. Is the fault at my premisis, or in the area as I was previously told? As far as DMs go. I've wasted hours down that rabbit hole before, for absolutely no gain.

Hi @Telstra. My internet has been down for 3 weeks. The @NBN tech was a no show for the first appointment. Just had an SMS scheduling another appt for tomorrow. The @Telstra faults operater in Australia just hung up on me. If I ran my med practice that way, I would be in jail.

@adamajacoby @davejeffress82 Me2....what has he got to do to wake Australians up.....rorts, cheats, lies, hides, bullshits, announces, robodeaths 2200, NDIS totally stuffed up, NBN, Sub stuffup, $4+bn payment to France.....the list is endless....and still people "support" his band of crooks & misfits

Hey @Optus - NBN modem issue, flashing red light and clicking, used ‘Message Us’ in app and for booted told to call 133937, but recorded message there saying to use app! What am I supposed to do to get tech support?? No internet, no home phone!!

@redruby17 Yes. Today, both NBN and mobile with either drop outs and reductions in speed. Last 2 weeks, sporadic NBN with both drop outs (loss of modem lights) and reductions in speed. Sick of being told to, "Turn modem off and on. See no problem, all fixed". It's sporadic 😑.

@Telstra As an update, we’ve had no help in the last 4 days. Telstra got billing address wrong, messed up and disconnected NBN connection to the premises, can’t find account info, and we’re churning through mobile data trying to run a business tethered! Moving mobiles and nbn to iiNet

@isaacmcintyre @Aussie_BB @TPG_Telecom Unfortunately from my understanding, in cases like this, it doesn't matter which ISP you're with. You either have a ****** area or ****** lines which falls directly on NBN, and completely out of the control of ISP's. I can't speak highly enough of AussieBB & their service.

NBN is now trying increase its wholesale prices, and thereby retail prices, for its **** product blaming increased competition from other forms of suppliers. I thought the capitalist model claims that increased competition leads to lower prices?

@NBN_Australia Worst customer experience I’ve ever encountered. Message on 23/4 advising would resolve in 7 days. Message 2 on 3/5 requiring another 10 days then feedback survey on 16/5, which I completed. Posted on Twitter on 20/5 with escalation team, yet still no update 😡

@redruby17 We've been having trouble for months.... TPG have given up sending daily 'NBN' repair & emergency repair updates. Isn't the FTTN internet just grand? Especially when copper cable keeps getting flooded.

@HenryTheEgg @KirstyLNeedham You have half an argument here. The Port of Darwin issue was 100% a bad decision. But on Huawei, the government blocked telcos from using them ( not just NBN, but all telcos).

@theage @zoesam93 Our new government has inherited an infrastructure debacle that will take time to fix. Increasing the cost of access to the #NBN is wrongheaded.

@Optus 1/2 1. Your service has been more than disappointing this year, with constant service interruptions. 2. Brisbane 4103 post code been experiencing NBN outages for the past 3 days (Optus service anyway) To point 2 it is more irritating that it is intermittent it would

@smh @zoesam93 Dear @NBN_Australia — simply put, do better! Your network deserves to be shown up for the joke that it is. It was barely good enough and then incrementally delivered to lesser and lesser standards.