NBN Outage Report in Richmond, Queensland

Problems in the last 24 hours in Richmond, Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Richmond, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Adam Malone (@adammalone) reported 7 minutes ago

  @khingy @NBN_Australia @beourmate It’s such a weird system. Getting this installed was a nightmare too - dealt with three parties there: ISP, NBN, 3rd party installer. All different companies, no comms between them, and me coordinating messages between. What the actual ****?

• 
  Adam Malone (@adammalone) reported 8 minutes ago

  @khingy @NBN_Australia @beourmate Then guaranteed 4-6 week backlog on new boxes. No compensation or immediate remediation because I don’t deal directly with NBN and ISP can say it’s not their problem. Perfect finger pointing nightmare for end user. Times like these make me want to go all in on a 4G dongle.

• 
  💉Brett Jones💉 (@SunJon_67) reported 10 minutes ago

  @davidbewart It's a joke. Remember when Turnbull couldn't get the NBN running so they made him Prime Minister. Remember when Dan was having trouble getting on top of covid, he copped a heap of abuse, now that NSW is getting 500 cases a day more.....nothing. Sick of this hypocrisy

• 
  Adam Malone (@adammalone) reported 12 minutes ago

  @NBN_Australia Imagine taking support inquiries on Twitter to prevent venting from being publicly surfaced. Just imagine.

• 
  nbn™ Australia (@NBN_Australia) reported 14 minutes ago

  @Scott17492432 Hi Scott, it's a shame that it took those measures. nbn does not have a chat/bot system, as service issues are usually managed by the provider. If, however, a customer is medically vulnerable or experiences a health and safety issue, 1/2

• 
  Adele K Thomas 🦄 💉💉 (@AdeleKThomas) reported 16 minutes ago

  @Qldaah I do really hope they consider home quarantine for double vax peeps though. I really need to leave Vic to get to Qld, and can't come via air or hotel quarantine. Dog, car I can't afford to leave behind, job that needs continuous broadband/NBN for large file uploads...stupid NSW.

• 
  MATE (@beourmate) reported 17 minutes ago

  @adammalone @khingy @NBN_Australia Hi Adam, We certainly understand how frustrating this process is for you as a customer. We can assure you if we could, we would just send a new NCD out - unfortunately, nbn doesn't allow us to do this - we need to log a fault & an nbn technician will replace the device.

• 
  Aiden Howlett (@AidenHowlett) reported 18 minutes ago

  @jriewolod @Telstra Why anyone continues to sign up to Telstra NBN and home phone is beyond me. There's no option to opt out of a modem many don't need, the mesh wifi booster is overpriced, the service is the worst, oh did I mention there's no discount once you've bought the modem? Thieves.

• 
  minh (@minhmelt) reported 20 minutes ago

  @NBN_Australia LMAO no issues. he ended up working extra hours to help me out. give him a raise

• 
  Josh Barnett (@joshjbarnett) reported 22 minutes ago

  @NBN_Australia I already tried that for the previous 4 outages in 17 working days, but with little luck. @Aussie_BB doesn't have access to historic outages apparently, so couldn't tell me much, apart from "network element...requires repair", hence the walk to the pit for the latest outage🚶