NBN Outage in San Remo, Bass Coast, State of Victoria

@Telstra how long do I have to wait for my NBN internet? Ordered early February, spent at least 10 hours on the phone with 8 service agents, have been using the smart app since 17 June to chat with >15 agents, receive bills for Premium internet and all I get is <0.1 mbps...

@mickjoebill I dunno what to say...we just changed the network cable to a second port on our NBN box as Aussie Broadband told us to and it was an instant change in speed after the router was rebooted 🤷

@NBN_Australia @Telstra you need to get a tech person to help set us up our patience is at an end

@Telstra @NBN_Australia WE HAVE BEEN WAITING FOR 2 months to make this work time to fix it or let me out of the contract #desperate

@Backoff11111 @NBN_Australia As the ads tell you... intent is only slow or a problem if you use it.

I was thinking “The internet is so slow today for some reason.” Then I remembered I’m in Australia. @NBN_Australia #auspol #broadband #stillusingcopper #darkages #50thfastest

I rang @Aussie_BB again today. It has been almost 2 weeks since the failed install. Advised that the @NBN_Australia is still scheduling a repair to the pit issue. Might be several more weeks to wait.

Biggest telecommunications company around and I can’t get to speak over the phone to a @Telstra about a @NBN_Australia connection... **** service!

@NBN_Australia Yep check this every day - never anything planned. Always an outage and then you have to investigate. Not good enough

@Askgerbil @DoctorKarl @TurnbullMalcolm Actually the original purchase of the Telstra cable network, was to remove and compensate Telstra as a network, and provide NBN with infrastructure for laying their cables

Cancel @NBN_Australia install through @Telstra (a story in itself) using the app to continue to see out our contract on ADSL but continue to get calls to book another install time. Try calling to resolve and they won’t take my call despite an email telling me to call 😡

@Optus once again no signal (NBN HFC) in Hampton 3181. The service the last couple of days has been horrendous

Dear @iiNet I couldn’t be happier to cancel my plan with you, after weeks of waiting and a day off of work taken so I could get my NBN connection set up, I find out that the connection is actually on short fall.

Life on @optus 4G home wireless. I get 20mbps down on a good day, but at any time, day or night, it can just drop out the butt like this. NBN available in my street from next month, but who knows if it’ll be any good... at least it’ll be FTTC, so that’s something.

@djaw85 @negri_thomas @ClaytonTFord @Optus @NBN_Australia @Telstra Yeah must be an Optus backhaul issue

@tomwoodau @negri_thomas @ClaytonTFord @Optus @NBN_Australia Our next-door neighbour has @Telstra an has had no issues. It’s interesting that the cable/wire issue doesn’t seem to be affecting all providers atm - just @Optus... absolutely poor customer service also

@negri_thomas @ClaytonTFord Likely to be just Optus' fixed backhaul, no reports of an issue with Telstra I can find, and Optus mobile data working. @Optus please provide more details of this significant outage! (ping @NBN_Australia)

@NBN_Australia your network is garbage. You’ve had outages in our part of Melbourne all day. You told our ISP it was fixed but it isn’t. Good thing there isn’t a global pandemic keeping us at home and entirely dependent on your service for our jobs and lives, or we’d be stuffed.

@PatFromKilsyth @3RRRFM @NBN_Australia Not my issues dude.

Without @TPG_Telecom and @NBN_Australia connection for the past 48 hours now. No tech updates from NBN at all! Shocking customer experience #Prahran #NBN

@NBN_Australia Maybe sort out your dodgy Indian call centres with broken connections, can barely make out what they saying, you have sent a second technician out to do a job he cannot complete because nobody is reading the notes from the first guy that came out

@ElleKnoxxxAu Hey Elle, all retail service providers run on the NBN's lines, so unless you're doing it through 4G or 5G,it's going to be through the NBN ultimately. I am very happy with the NBN where I am. Anyway, 500GB is pretty small if you are camming and streaming Netflix etc. I'd wait.

@ElleKnoxxxAu If you stream tv etc then 500gb is **** all. Wait for NBN get unlimited for less that you’ll pay for 500gb.

@Telstra been trying to call Telstra for over a week as nbn is now available & i want to speak to an actual person & no one in your messaging service can help. What number does a customer for over 40 yrs have to call to get some answers or do I just switch to @AussieBroadband

Freakin useless NBN!! Nothing works! As son as the weather gets crap it all turns to ****!! Thanks Malcolm & Tony!!

@LaavaaaGaming Lucky u. Stuck with fttc. Idk how to contact nbn to change it to fttp. Im down to pay $$

@NBN_Australia Umm no, @NBN_Australia. That’s not what I asked you. My question is: why isn’t your network hardware protected by UPS and backup power supplies? This is data center 101 stuff.

Why when i call the NBN do i have to sit on hold for an hour or more.. No information as to how long the queue is, just the same old tune.. Maybe Brad Whitcomb who is the Chief Customer Service could respond and explain why #bradleywhitcomb #NBNco

@_ClaireConnelly @deniseshrivell Government + Modern Technology = Fail + $$ wasted. NBN the pinnacle of fails + $$$$ to fix. COVIDSafe, meh? In my health sector I’ve seen this happen again and again and again. Databases rolled out without the ability to use the data. Nice ideas but... cannot deliver the goods.

@superloopnet @NBN_Australia There is one in members area today, but it is literally the first time ever there has been one. And it wasn't there earlier today. And there certainly wasn't anything in the scheduled section yesterday either. Considering we are having go work from home. Poor form