NBN Outage in San Remo, Bass Coast, State of Victoria

@Telstra A fault in the street. Requires the NBN team to come back and do works. Apparently that can’t be done till Jan 31st After 2 hours on the phone I managed to get an extra 25GB added to my mobile data. No further resolution possible though I’m told

@Aussie_BB Thanks but I already called. NBN seems to have told AussieBB as much as they’ve told me - zilch, only “solution” is to just wait until they decide to hook it up properly, in contrast to whatever NBN did the last couple of times 😞

@HCICanberra @Birmo @AIBC_Ltd @MEAIndia @IndianDiplomacy Great to see. One request. Please do your best to shut down all the fraud call centers based in India who ring Australian numbers pretending to be CommBank, the NBN, Telstra etc. I get calls everyday. If my mum who has dementia picks up she gets distressed. My neighbor lost 5k

4 drop outs in service with @Optus NBN in the space of an hour. Even with a new modem installed last night. If this continues throughout today, I’ll be disconnecting my service, without penalties and moving to another provider.

@Telstra NBN is down in 3165. Both the cable conversion box says online. No dial tone in the phone. Just trying to have a relaxing night, but seems that's not going to be the case now. :/

@NBN_Australia down at the new place, now the dreaded one hour call with @Optus

@iiNet @NBN_Australia broadband in Yarraville 3013 hasn’t worked for about 6 hours now. Tried resetting the modem but no luck. I can understand if the heat was impacting the network though.

@NickRossTech @NBN_Australia I had installers come out 3 times now 1. Put the box on crooked 2. Came back next day to connect cabling to the pit across road 3. Third guy came and inspected pit in front of house, then left Next day my “ready for service” is not ready, needs “more work” but they won’t say what

@NBN_Australia Apparently, I have upstream and downstream sync, but the online light never settles and then the modern starts over after 30 seconds or so.

@NBN_Australia Apparently, I have upstream and downstream sync, but the online might never settles and then the modern starts over after 30 seconds or so.

Had a power flutter and the nbn cable modem won't sync now. Bugger. Guessing it is a broader outage.

Hi Telstra, thanks for NOT telling me about the server issues that YOU have in Airport West that is affecting MY business on a daily basis. I’ll just keep paying my bill for a service that will be repaired some time soon...🤬🤬 @TelstraEnt #NBN

Hey @Telstra not at all happy that our internet is down due to NBN works (we’re not on the NBN) and you’re now refusing to come through with the previously offered compensatory data bc my billing address is my postal not residential address! I’m a 10yr customer & 3yr shareholder

@iiNet thanks (not) for calling me at 12.00 (as promised) to do this, so called, easy switch to NBN. Your complete lack of reliability and inability is overwhelming! Oh yeah, & I appreciate the wasted hours of my life on the phone with your techs so far. Time I’ll never get back!

I'm really desparately sorry for them. Could be better though if they had gone into receivership.. Looks like the crap NBN cunning plan isn't working for them. 🤣🤣🤣🤣🤣🤣🤣

@Optus All I want to know is why so many NBN issues when my cable was fine... I had no choice!

@Telstra @SamsungAU - I have a Samsung smart TV - only a few years old. Have recently moved to @NBN_Australia with Telstra. However cannot seem to access network. Can someone pls help me!!

@NBN_Australia I did twice and no one knows issue..

@NBN_Australia It is! But we need an explanation as to what the issue is!!

@GarthGodsman @TPG_Telecom @NBN_Australia Dont blame you. We pay $70 a month with NBN and this is proving to be rubbish now. We had Vivid Wireless paying $90 a month but never had issues once!!

@GarthGodsman @TPG_Telecom @NBN_Australia Mines has just cut out for 2nd time in last few days. All you need after a long 11 hour shift at work

Another day, another #nbn outage courtesy of @Optus . If #nbn was a legitimate business it would be investigated by the @acccgovau for its complete mishandling of the entire infrastructure and customers.

@Loud_Lass I got a letter gave 12 month notice, got on to it straight away, still took 4months to get a working NBN connection up and running. I wiuld advise Don't leave it to later or it might no be installed when old network cut off.

@GeochemOz @Alabasterade NBN was deliberately broken so more $$ could be funneled to pensioners!

All I want from @Telstra is a working nbn service. Just please.

Hey @Telstra 17 dropouts of the NBN in 24 days since connected. Seems to go out for 2 hours at a time. Usually middayish. Not great when trying to work. This is not a service, it’s just a pain.

@DeadlineDavis @matt_b_harvey @BTSFanDad @TPG_Telecom Yeah man. He said on phone whole melb has NBN issues. Seems like it from everyones post. May take 24 hours. I hope not!!

Stupid NBN 🙄

@Red_and_Blue26 You might live to rue going to Optus. They have not purchased adequate broadband & the NBN highlights that. 10 weeks with no solution - hello Telstra, bye bye Optus. Not one second of regret, we have not dropped out once in over 3 months with T.

@NBN_Australia I did, but I’m the two months I had left at the address, it didn’t change - I’m about to move back to that address, so we shall see 👌🏻 (and I’m about to move out of this address so I’m not fussed...) ...but it must be damn frustrating for others 🤯

Call @TPG_Telecom ‘yes your line is stuffed, check your modem!’ ..no no, it was @NBN_Australia ..THEN they tell me ‘we have to escalate to @Telstra sorry, no Fix ETA possible!’ Today of all days... 2 of flipping 2... #homeworker #bitcross #noheadsup #yeahnah

@NBN_Australia will go down in history as the biggest white elephant of all time. You should have just let me stay on HFC. Adding the NBN to the front of it has turned it into a steaming pile of dogshit. #nbnshitshow

Can someone please explain how @NBN_Australia works. We had perfectly serviceable internet, then a bloke arrives 3 weeks ago and says NBN is going in. But, we don’t need it. Too bad, it’s going in 1/

So mad, Telstra/NBN just disconnected me with not a single email or call, because they want me to move my cable service to nbn, to get the same plan would cost me $60 a month extra, and it will take 10 business days

@colin_aus @BeauGiles @Aussie_BB I vote for Aussie BB too... yes call centres are in Gippsland in country Victoria... Personally I’m with Vodafone NBN who are great, but if you want top service then Aussie BB is the way to go. My friends who are with them rave about them.

@senpai_madara dw nbn is the fix bro!!!!!

Love it when my internet cuts out and it the nbn not the Wi-Fi modem so I can't just turn it off and on again to fix it 😒

still no internet - how long do I have to wait for @Optus to sort it’s operation out. After feeling pushed to switch to nbn within a few months rather than the allowed 18 months, a stuff up with connection dates and now no internet. Rubbish effort Optus. Truly awful

Ha I’m having an unscheduled nbn outage at home… because of a scheduled power outage

@redruby17 Besides the NBN itself look out for really poor Road works, shoddy pavement repairs, ugly/poor cabling installation on buildings. (My NBN is with Telstra “Hybrid Fibre Coaxial” and have no issues with service/speeds)

Hey @Optus trying to transfer to nbn on pc but your chat is not working

Thanks @Optus after messing up my address on a NBN order I'm waiting over 3 hours to get through to someone to get the address fixed. Funnily enough they can't see what the problem is!!

Although my understanding is that’s it’s an NBN outage, not a @VodafoneAU outage. So there’s not a lot they can do other than tell me there’s an outage. Which they did. Now back to my original request...

Improve the NBN, increase competitive price value in the sport streaming service markets

Epic fail by Telstra. Nbn installed for some 9 months still can’t bill be right now not willing to help. @Telstra #Telstrafail #nbn

Somehow despite an NBN installer attending, and all the Appropriate Lights being lit, the service is still "in progress" and therefore my grandparents still have no internet 2 weeks after moving.

@NBN_Australia seeking your help to ensure services are connected and prioritized, waiting 6 months to be entered into the system so we can procure from a service provider is a long time to wait...PLEASE HELP #SOS #WeNeedConnectivity

@NBN_Australia Thanks, Optus have smsd re local outage. Nothing on Twitter, crazy!

@Optus NBN outage in Thornbury 3071. Dead at my place...

NBN confirms it is an area outage and is working to fix it.

@NBN_Australia They are lagging because of the atrocious nbn outages that keeps happening (service provided was notified, stop passing the buck). I regret moving to nbn 1 month ago- 3 outages so far... only 1 outage with my reliable adsl in 10 years

@NBN_Australia Unbelievable, 3 outages in 1 month!!! I had 1 outage in 10 years with ADSL2. Simply unacceptable (Yes, my service provider has been contacted, it is nbn network outage)

@NBN_Australia If your techs drive to the addresses Ive provided and cannot locate the fault then they should be fired. Out of a canon. Into the sun. If the org is so broken that it cannot handle a simple public safety report then I hope everyone responsible is named at a royal commission.

@Telstra you're nbn service is a joke. You promise to provide a service that you clearly can't or don't and expect customers to pay a premium. I've been on the phone with incompetent support staff for 32 mins who don't know how to deal with the situation.

@hughewilliams @NBN_Australia Fight between existing and new provider over who should repair broken socket and then couldn't reconnect anyway as my service had been terminated. All that for a service that costs 20% more and 10% slower than what I had.

@DeanRosario As first NBN guy they sent couldn't fit under the house. 2nd had to cancel with family health. 3rd time as I help with Powerchair football on Saturdays, NBN said we will come Saturday, cancelled (but their system down) and they stil turned up. Waiting for 5g to get released

@hughewilliams @NBN_Australia Don't get me started. Took me 6 weeks to switch. Booked, attended, unplugged and then realized the whole street wasn't transitioned to the NBN yet, so just left. I couldn't reconnect to existing provider as they broke the socket. Can't call NBN to fix or discuss issue [1/2]

@NBN_Australia @theREALwelbot Stop using “Hey” your talking to a Customer, not some random friend!

@bmccoy4 @NBN_Australia We, as Australians would have to be the stupidest people on earth to think $70+ Billion Dollars spent on the @NBN_Australia for the ridiculously slow speeds. Talk about a white Elephant!

@Kvatzz The net is good, its the whole nbn service in Victoria