NBN Outage in Wilberforce, Hawkesbury, State of New South Wales

@Telstra Yes NBN stuffed it up. They put our cable in the wrong port, or the other way around. Either way, it's fixed now, and your company didn't fix it. I still have an outstanding fault when I called the automated message 10 minutes ago. I need my account closed. Mobile to remain ...

@Aussie_BB I’ll have to call in later, but you definitely have the updated email as I’ve been getting invoices there for many months now. Is there a separate system that sends out the NBN outage notification that doesn’t just use current email on file?

@Aussie_BB hey folks, just got an email about an NBN outage, but it went to my old email address. Can you check to see if there’s somewhere in your records that may not be updated? Invoices & other emails have gone to the right spot, just this outage notice is misdirected.

@domnixon1984 @Internode @nbn I am going through this same mess at the moment. So poor. I understand things got wrong but the whole customer service process is a mess, I'm furious!

So tired of intermittent slow nbn

NBN down...

@DianneCostin NBN had been down 3 hours here. #LNP 101

@DoctorKarl So sad that NBN is a fail completely system, rather than a Failsafe system.

@Stella_Cluster @DoctorKarl Once you are on NBN,(basically everything) , no power,no phone. Solution is to add back up power where the premiss connects to the network apparently.

We are a decade behind with fast internet. Do you trust the #LNP to fix the #nbn? If not, #PutLNPLast

Nbn is down

@ssharwood @NBN_Australia I would never expect to see anyone look at Telstra's horrible service system, and then set out to copy it but intentionally make it worse. But here we are. Related note: still no NBN connection in my new place...

Hey Telstra, what’s going on with the NBN services in Sydney Inner west? It’s been down for quite some time?? @Telstra #NBN

@isaacfloyd13 @PaulFletcherMP So another $480m spend on NBN.....an NB that they fkcd.....double what they said spend, 2years late & we are now 22 down the list WW....A total FU......overpriced, underspeed & full of spin

The technician came and my internet is still broken. There is an open fault ticket for the @nbn network team to fix the network tap in the pit at the front of the house. According to @Telstra, there is no ETA on the fix.

The @NBN tech came. The carrier signal strength is - 15dB. Max is - 10dB. So it's too weak to work. But it's raining, and their test equipment isn't waterproof. So they couldn't check the connection box at the side of the house. So, day off work for zip. @Telstra

@Telstra The @Telstra faults person hung up on me when I insisted she contact @NBN to find out what was going on. Is the fault at my premisis, or in the area as I was previously told? As far as DMs go. I've wasted hours down that rabbit hole before, for absolutely no gain.

Hi @Telstra. My internet has been down for 3 weeks. The @NBN tech was a no show for the first appointment. Just had an SMS scheduling another appt for tomorrow. The @Telstra faults operater in Australia just hung up on me. If I ran my med practice that way, I would be in jail.

@adamajacoby @davejeffress82 Me2....what has he got to do to wake Australians up.....rorts, cheats, lies, hides, bullshits, announces, robodeaths 2200, NDIS totally stuffed up, NBN, Sub stuffup, $4+bn payment to France.....the list is endless....and still people "support" his band of crooks & misfits

Hey @Optus - NBN modem issue, flashing red light and clicking, used ‘Message Us’ in app and for booted told to call 133937, but recorded message there saying to use app! What am I supposed to do to get tech support?? No internet, no home phone!!

@aust_tl @LadyBeeCoffee NBN never made any financial sense if it did a business would’ve built it

It is normal for a network not to have dropouts at all. Can you imagine if the @NBN_Australia guys were running the network in your office? Of course it is the resellers fault, last time I checked they have a computer to configure connections and no actual equipment.

@NBN_Australia @Aussie_BB @Aussie_BB If you would kindly before I have to ask only one last time fix the problem.

@NBN_Australia @Aussie_BB @Aussie_BB I see the Download Sync has snuck back up to 80.8Mbps but the stability profile sets it back to about 65Mbps. In the modem logs I have log entries all the time like 28.05.2022 05:02:30 Info DHCPC The WAN DHCP client IP address x.x.x.x

@NBN_Australia @Aussie_BB @Aussie_BB The log says Apply Stability Profile Status: Completed Created: 17-03-2022 08:29:49 and this is what happened last time when I go to Stability Profile it says it is off and I have to turn it on again and that turns it off. Fo shizzle.

@NBN_Australia @Aussie_BB Hello, Still I am having dropouts. I re-set the stability profile to on myself a month or so ago. I am paying over $100/month for unlimited broadband and I do not care eventually if the download is only 50Mbps and the upload is 20Mbps as long as there are no dropouts!

@NoShins81 @Optus @NBN_Australia I’d avoid them like the plague Our speeds dropped when Optus forced us to go from cable to NBN You can’t ever contact them for support They can’t even keep their own servers up Perpetual PPPoE timeout errors (occurs when ISP server doesn’t respond)

@YosephGunz @Optus It’s poor everywhere, same with the NBN They can’t even keep their own servers up Perpetual PPPoE timeouts on and off for quite a while Not to mention it’s nigh impossible to actually contact support, the perpetual redirects to FAQs are so frustrating

@Pezzamystic1 @AlboMP @EmmanuelMacron The Diesel sub should never been. Frances subs are nuclear -they had to refashion them to diesel with the out of touch Slowmow govt . Australia finally realised that nuclear is the future but went with Aukus- all blame and waste of money is on Slowmow- As is our nbn blow out

@Optus fix your NBN you useless *****