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NBN

NBN Outage Report in Hervey Bay, Queensland

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Full Outage Map

Problems in the last 24 hours in Hervey Bay, Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Hervey Bay, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 73% Internet (73%)
  • 11% Total Blackout (11%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 1% TV (1%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Hervey Bay, Queensland

Latest outage, problems and issue reports in Hervey Bay and nearby locations:

  • BigunitGrant
    Grant Dewberry (@BigunitGrant) reported from Hervey Bay, Queensland

    Dear @Optus it’s been a good 25 years. But, you’re testing us on our changeover to @NBN_Australia Still no internet & 3 no show tech appointments to connect our FTTC so far. Tired of waiting for a tech who never turns up. Now considering what other options are available to us 😕

  • BigunitGrant
    Grant Dewberry (@BigunitGrant) reported from Hervey Bay, Queensland

    @MichelleKHarper You won’t believe it. NBN won’t work, none of the troubleshooting worked, now will need to make an appointment for a technician to sort out the problem. Bonus; old internet connection now disconnected so we have no internet access at all #KillMeNow 😕

  • BigunitGrant
    Grant Dewberry (@BigunitGrant) reported from Hervey Bay, Queensland

    @MichelleKHarper yay!! NBN is finally connected & working. We’re back online after 5 weeks of no internet & hotspotting our iPhones. That’s pretty good service, you’ll never match that in Canada 😊

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Larrymclarry71
    Larry (@Larrymclarry71) reported

    @craigreucassel @NBN_Australia Had same problems with @NBN_Australia but the telecommunications ombudsman sorted it out within days. They have a simple online questionnaire, takes 10 minutes and escalates it to someone who will understand how ridiculous the situation is. Saves hours and sanity.

  • cutthroatwok
    Wok Smith (@cutthroatwok) reported

    @craigreucassel I had some nice Indian chap offer to help me the other day It was amazing He just randomly called up, informed me I had a problem and that he could fix it What a top bloke Strange part was that I dont even have the NBN Maybe if you're lucky he might call you up too

  • 1Octonaut
    oberon (@1Octonaut) reported

    @craigreucassel Craig, call your federal MP's office. They can submit a complaint direct to nbn - they'll have plenty of experience doing this - and you might see some results. Even if your MP is some LNP waste-of-space, their office staff should be able to get onto this.

  • ULTROS_PRO
    ULTROS_PROFESSIONAL (@ULTROS_PRO) reported

    @craigreucassel optus cut my old place off from the cable internet because they decided not to offer the service anymore due to the nbn it took 4 months from that day for an nbn technician to drill a hole in the wall to run the cable. 2019, four whole months without internet

  • DCAU7
    DC (@DCAU7) reported

    @NBN_Australia Still not working, and the area I live in has just gone into lockdown. Not happy that a third party carrier (probably responsible for HFC) hasn’t fixed it.

  • Richard33878882
    Richard Hubbard (@Richard33878882) reported

    @twistieman @craigreucassel @NBN_Australia Totally agree, but that would be to logical, and there's not much logic around these days. But 1.5 months to rectify, lousy service. Thanks again.

  • dravenleepalmer
    Draven Lee Palmer (@dravenleepalmer) reported

    @BelongAU My internet has been down for a few hours and we have no idea why it's still down after resetting the router/turning it off and on. The NBN outage page says there is one but only for my address, please help it's beyond confusing and annoying!

  • justme_bmk
    🌏 💧 Bianca (@justme_bmk) reported

    @jamiemanson101 @craigreucassel @NBN_Australia I had the same, I received one, presumably an upgrade. Never asked for one, nor was told about it, I had to call to make sure there wasn't a mistake. Somehow, we managed to install it ourselves ;-), without the NBN worker's expertise.

  • Richard33878882
    Richard Hubbard (@Richard33878882) reported

    @Douglasac10 @craigreucassel @NBN_Australia Right. Was just clarifying. Anything other than the modem is either NBN or provider responsibility, mainly due to regulations. Btw, used to contract to Telstra resolving issues like this. Sadly nobody has those departments these days. And NBN 😥😥

  • david_gilliver
    David Gilliver (@david_gilliver) reported

    @Richard33878882 @craigreucassel @NBN_Australia Can NBN really be called a wholesaler if they are the ones who go out to the customer and fix the issue? It's not like the service provider can step in and fix it for the customer themselves.