NBN

NBN Outage Report in Hervey Bay, State of Queensland

Problems detected

Users are reporting problems related to: internet, total blackout and wi-fi.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Hervey Bay, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Hervey Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Hervey Bay, State of Queensland 02/13/2026 20:25

February 13: Problems at NBN

NBN is having issues since 09:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (11%)

    Total Blackout (11%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (%)

    Phone (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Hervey Bay, State of Queensland

Latest outage, problems and issue reports in Hervey Bay and nearby locations:

  • GregMcgarvie Greg McGarvie (@GregMcgarvie) reported from Hervey Bay, State of Queensland

    @NBN_Australia Appreciate your response! Strange the actual service provider passes the buck. Currently forced to mobile with better speeds! If you have a direct portal to Telstra so I don’t have to go through the long wait process that would be helpful!

  • GregMcgarvie Greg McGarvie (@GregMcgarvie) reported from Hervey Bay, State of Queensland

    @NBN_Australia Interesting I was forced by NBN from cable to their solution - halved my connection speed

  • BigunitGrant Grant Dewberry (@BigunitGrant) reported from Hervey Bay, State of Queensland

    Dear @Optus it’s been a good 25 years. But, you’re testing us on our changeover to @NBN_Australia Still no internet & 3 no show tech appointments to connect our FTTC so far. Tired of waiting for a tech who never turns up. Now considering what other options are available to us 😕

  • BigunitGrant Grant Dewberry (@BigunitGrant) reported from Hervey Bay, State of Queensland

    @MichelleKHarper You won’t believe it. NBN won’t work, none of the troubleshooting worked, now will need to make an appointment for a technician to sort out the problem. Bonus; old internet connection now disconnected so we have no internet access at all #KillMeNow 😕

  • BigunitGrant Grant Dewberry (@BigunitGrant) reported from Hervey Bay, State of Queensland

    @MichelleKHarper yay!! NBN is finally connected & working. We’re back online after 5 weeks of no internet & hotspotting our iPhones. That’s pretty good service, you’ll never match that in Canada 😊

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Derek_Porter86 Derek Porter (@Derek_Porter86) reported

    @NBN_Australia Hi, "An unplanned incident is affecting the network" but as another customer said, the whole area is down, I don't think NBN has done anything about it as it's been down since yesterday 8AM

  • colonelhogans Rick (@colonelhogans) reported

    @MikeCarlton01 Bloody NBN has a massive outage up here since yesterday morning. Can’t watch I-view!

  • _shanmoho The Peanut Gallery (@_shanmoho) reported

    @NBN_Australia @Aussie__Andrew @NBN_Australia your website clearly shows there is an outage and your company knows about it. Please give us an ETA when it will be resolved. It’s been 2 days.

  • libbi815 libbi81 (@libbi815) reported

    @Telstra just so you know, each time my NBN drops out, I’m not paying the % of my bill that equates to one day a month. 1 drop out= 1 day total value of my bill. Why should I pay for a substandard service? This has been going on for months! Home schooling is hard enough! #auspol

  • LiftYourGameTV LiftYourGame 💪 (@LiftYourGameTV) reported

    @WhippaTV @Aussie_BB Now I have slight bitrate issues but it just drops out rather than having bitrate issues. The other night it was os bad I had 4 dropouts before the NBN connection died. Telstra included. Which showed me it was def an NBN issue NOT a router issue. Hence the frustration.

  • Optus Optus (@Optus) reported

    @SumiWumi Our technicians are already aware of this and are working with NBN to fix it as soon as possible. Unfortunately, there is no time frame for resolution at the moment. Apologies for the inconvenience. Kartik

  • Aussie__Andrew Andrew 🇦🇺 (@Aussie__Andrew) reported

    @NBN_Australia @Parrafan Mines still out, @Telstra said it is nbn problem not a telstra one

  • nathan_s4 twittaninja (@nathan_s4) reported

    @iPrimusAU is there any other outages across the country this morning apart from rAdelaide #nbn #optus network

  • anneticipations rosssssss (@anneticipations) reported

    @NBN_Australia what does it mean when downstream upstream lights are blue instead of green, power and online lights are green and all 4 flashing? @Telstra modem is on backup 4G. Is the issue with NBN, Telstra or both? Working from home and needing urgent help.

  • imPikehh Pikeh (@imPikehh) reported

    NBN is still down in my area 🥺