Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (38%)
- Transactions (23%)
- Login (23%)
- Website (8%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Province de Liège
|
Mobile App | 13 days ago |
 Mannheim
|
Mobile App | 13 days ago |
 Paris
|
Mobile App | 13 days ago |
|
L’Étrat
|
Login | 14 days ago |
|
Paris
|
Mobile App | 14 days ago |
|
City of Brussels
|
Transactions | 19 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Stephane Clousier (@joselpatriota) reported@NotThe20th @krakensupport Have you fix issue?
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Crypto Shark Trading (@cryptoshark0x) reported@krakensupport hello, I'm having issues with your app as it isn't loading. Please help I have already deleted the cache, reinstalled the app and now I cannot even log in after having reinstalled the app on android. Could you please help or tell us what is going on currently?
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sharanx (@sharan01x) reported@krakensupport One of your support team members is absolutely refusing to answer a direct question and keeps giving me canned responses. I don’t have an option but to post this publicly as my messages keep ending up with the same person. Can I get *anyone* else to respond to me?
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toby or not toby (@talgya) reported@krakensupport so who gets access to it?
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Stephane Clousier (@joselpatriota) reported@Luck_x_Luck @krakensupport Have you fix issue?
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Watergoestosea (@watergoestosea) reported@krakensupport It's well above, nonetheless you refused saying it's technically impossible. In your page you say that's a standard case recoverable with a $200 fee.
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Izulisen (@Izulise) reported@krakensupport My deposit of 109 USDC via Polygon is "On Hold" since June 11. Ref ID: FTfUb2T...Please help resolve urgently.
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SONEGO⚡️ (@juliano_sonego) reported@krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks
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RaccoonsUnleashed (@RaccoonUnleash) reported@krakensupport Some Sharon person tried to scam me and probably others. They were talking about routing upgrades through DApps servers which seemed very odd. Furthermore, they claimed the API needed to be hosted on a new server and they helped with the migration.
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⚡slavetosound⚡ (@slavetosound85) reported@stockplaymaker1 $ADTX at open or fade for a dip? Don’t have access to pre market on @krakenfx :(
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RaccoonsUnleashed (@RaccoonUnleash) reported@krakensupport It may be helpful to know that I just got a push-up notification about my limit order being triggered - the issue seems to be restricted to the UI.
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J (@jkc0le) reported@krakenfx @FIFAWorldCup Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?
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Matrix589 (@ExpressClean1) reported@Bamaboy1XRP @krakensupport I think it might be a liquidity issue with the space x IPO tomorrow.. who knows
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freedom (@theguardian1988) reported@krakensupport I have a withdrawal that's been stuck with the word "pending" for about 4 days. No support. I've sent emails with all the details and screenshots, but nothing. Can I get my money back?
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Bubba Mack (@Rewards_PAID) reported@krakenfx 2.5%, what a joke. Might as well put it in a bank. Is my money or BTC insured on Kraken? No? Why ******** wouldn’t you pay for that risk to get my capital? Should be 7% *****
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Juicy Juicy (@Juicyjuicyart) reported@krakensupport My deposit of $13k usd hs been on hold for nearly a month. I received a message from Phillip at support requesting specific documents and I gave all documents and more and have heard nothing back for a month. I have sent 3 follow up emails and in app chat and received NO HELP.
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hibridotran (@Minunki349449) reported@krakensupport @krakenfx @krakensupport 5 BUSINESS DAYS waiting. €2,400 SEPA Instant deposit to Payward Ireland Limited on hold since June 6th. Verified customer since 2020. Ticket #21613399 Multiple support tickets sent. ZERO human responses. Only automated replies. Where is my money?
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yasemin çelik (@nuktedan) reported@krakensupport I tried different support channels without much success in resolving my concern. Eventually, I received guidance from @AegisCipherHq, which helped me sort out the issue.
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Izulisen (@Izulise) reported@krakensupport @KrakenSupport My deposit of 109 USDC via Polygon is "On Hold" since June 11. Ref ID: FTfUb2T...Please help resolve urgently. I had call on web and email but no answer..
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Placebo (@Plaxeb0) reported@krakenfx **** you ad
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Travis Schaub (@TimeIsMoneyHQ) reported@krakensupport That doesn't help or answer my question.
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Raj (@CryptoMemeRaj) reported@krakenfx @PaywardServices @money2020 soho house while my **** is down.
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Ennina†or ☧🪢 (@enni_nator) reported@Ruben20481 @krakenfx i cant neither. they say its only when you have android 15 but they will fix it soon
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Dusan Djajic (@dzaja87) reported@krakensupport worst support i ever had. Im waithing for more than 20 days for answer on my question why my recurrings are failing! My credit card deposit is not confirmed for 10 days and all you can do is to give me AI to chat with me.
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Ray (@primeray333) reported@krakenfx Why was Kraken the only exchange having issues with $H? They locked humanity for 10 days, no other exchange did this. Most exchanges already started trading on the new contract. There are 40 exchanges that didn’t have an issue. @krakensupport
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Cassanova (@cassanova_eth) reported@DavidLRipley @krakenfx Hello, i made a cash withdrawal on kraken and you told me it’s going to take at least 2 business days and it’s been more than a week, i can provide any information you need, I tried reaching out to your support but to no avail, bot keeps giving me the same answer
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Dale (@DaleMont1785) reported@krakenfx @FIFAWorldCup Kraken has lost my $3000 deposit! No support help!
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Ribbitch (@ARibbitFromAfar) reported@krakenfx @krakensupport Tell your support bot to get me to a human. It’s been over two hours
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Ponzi Trader (@buyerofponzi) reported@RookieXBT @krakenfx @FIFAWorldCup If rookie gets tickets and I don’t I’m causing problems
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Luck 🍀, Ca-caw - @ Schiedam (@Luck_x_Luck) reported@krakensupport It is not a connectivity problem, it's a pop up page in the app blocking the option to log in in the first place.