Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	8 days ago
Mannheim	Mobile App	8 days ago
Paris	Mobile App	8 days ago
L’Étrat	Login	8 days ago
Paris	Mobile App	8 days ago
City of Brussels	Transactions	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karle 𝚣𝚎 𝚃𝚛𝚘𝚕𝚕 (@kryptokarle) reported 2 minutes ago

  Hey @krakenfx, a friend of mine just inherited a yuuuge chunk of moneyz. He is a loyal customer and is going to put most of it in eth, sol and sui. He also wants to buy some solana:5UUH9RTDiSpq6HKS6bp4NdU9PNJpXRXuiw6ShBTBhgH2 but can’t on your Exchange. So, wen Troll on Kraken?

• 
  Towards Blissful Moments (@CalmnessWithin) reported 2 minutes ago

  @krakensupport hello, I'm having issues with your app as it isn't loading. Thanks

• 
  Anna (@BlondeTexan71) reported 3 minutes ago

  @krakenfx Do you have a customer service email

• 
  Vladyslav Ivanko - AI Driven UI/UX Designer (@IvankoDesign) reported 7 minutes ago

  @krakenfx recurring buys UX dies on one question: can you pause without canceling? change amount without restarting? "set and forget" feels broken if "modify" means "delete and recreate."

• 
  Matej (@matejbusic) reported 7 minutes ago

  It's been 7 days @krakensupport you fail to explain why you froze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash

• 
  RAVEN ♣️ (@Rvn_net) reported 7 minutes ago

  @krakenfx I don't know if it's my device or you, but I can't seem to use your app for a while now.. Care to fix?

• 
  Rednas (@rednasyeah) reported 8 minutes ago

  @krakensupport Thank you for getting back to me and the link. It specifies though that this is a UK specific ban of HTX, so how can this basically block all worldwide people that use, or have used, the htx platform? Perhaps there's something your legal team can do?

• 
  J (@jkc0le) reported 20 minutes ago

  @krakenfx @WilliamsF1 @27villeneuve Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys

• 
  Ryukyuu 👩‍🚀 (@AkiraRyukyu) reported 21 minutes ago

  @Zain_Onchain @xStocksFi @krakenfx This feels like early access hype more than anything real yet

• 
  Ray (@primeray333) reported 21 minutes ago

  @krakenfx Why is humanity still froze? This problem needs to be fixed asap.

• 
  dafusia (@dafusiamusic) reported 22 minutes ago

  @Aflyon_Thewall @krakensupport i have the same issue and it's sus. I refreshed and it always takes forrevver to load - I'm referring to kraken pro

• 
  J (@jkc0le) reported 23 minutes ago

  @krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

• 
  Maryvale (@PhxRasta) reported 25 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup ******* loser holy ****

• 
  Ray (@primeray333) reported 30 minutes ago

  @krakensupport The Humanity website only talks about the hack that happened on June 8th. It says nothing about Kraken. Every other exchange is trading Humanity with no problems. So why is Kraken the only one still locked? This has nothing to do with Humanity. This is a Kraken issue.

• 
  Matej (@matejbusic) reported 31 minutes ago

  @krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...

• 
  toby or not toby (@talgya) reported 35 minutes ago

  @krakensupport so who gets access to it?

• 
  RaccoonsUnleashed (@RaccoonUnleash) reported 36 minutes ago

  @krakensupport It may be helpful to know that I just got a push-up notification about my limit order being triggered - the issue seems to be restricted to the UI.

• 
  Matej (@matejbusic) reported 38 minutes ago

  Hi @jespow and @c7five I am disgruntled @krakenfx customer. Lately, Kraken has been freezing funds, no reason given. Communication cut off. 8th day today my $ frozen. I have in turn been warning people on X to stay away from Kraken. Is this really a good look for Kraken?

• 
  nuria var (@AdrianoGenghi) reported 39 minutes ago

  @krakenfx @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  DEX₿OX | TEAM (@dexbox_team) reported 39 minutes ago

  @krakenfx Cannot find info on kraken. Url not working. Ukraine

• 
  Matrix589 (@ExpressClean1) reported 40 minutes ago

  @Bamaboy1XRP @krakensupport I think it might be a liquidity issue with the space x IPO tomorrow.. who knows

• 
  Randall (@BryanSpaulding7) reported 41 minutes ago

  @krakenfx @krakenpro @krakensupport It’s been over 8 days and my bitcoin transfer still says pending and no response from the damn customer service or sucking email

• 
  Hypercall (by Synapse) (@SynapseProtocol) reported 44 minutes ago

  @macdegods No options in that feature set? These have consistently been Robinhood's single largest trading revenue line item *since they launched* and every other brokerage that breaks them out. CB acquiring Deribit + other crypto native platforms adding support (see @Bullish + @krakenfx pushes) SPX options alone turn over a month's worth of *all perp volume globally* every single day Feels like they have to be part of any "everything app", no?

• 
  Elena | Contract Security Auditor (@SecurityElena) reported 45 minutes ago

  @_SEAL_Org @krakenfx sure they fund the 'security' org hope they audit their own **** too

• 
  Laydeebug “lexoraux.com” (@LaydeeyBug) reported 45 minutes ago

  @krakensupport Don’t use Kraken. They keep your investments to earn more money for themselves and refuse to reply to your pleas for help.

• 
  Cassanova (@cassanova_eth) reported 47 minutes ago

  @DavidLRipley @krakenfx Hello, i made a cash withdrawal on kraken and you told me it’s going to take at least 2 business days and it’s been more than a week, i can provide any information you need, I tried reaching out to your support but to no avail, bot keeps giving me the same answer

• 
  Stephane Clousier (@joselpatriota) reported 50 minutes ago

  @Luck_x_Luck @krakensupport Have you fix issue?

• 
  zierl (@ShenQuant) reported 53 minutes ago

  @krakensupport yeah see this isnt real support lmao, maybe hire some more workers, absolute joke, and ive read HEAPS of people having this issue, seems only since bitcoin has been going down, wonder if you guys are misusing funds

• 
  OG Whizzz (@Og_Whizzz) reported 54 minutes ago

  No hockey.. No problem.. Lets go [BUSH] Code "BACK THE BUSH" on @krakenfx

• 
  Stephane Clousier (@joselpatriota) reported 56 minutes ago

  @gfl123151 @krakensupport Hello there have you fix issue?