Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (73%)
• Transactions (9%)
• Login (9%)
• Transfer (9%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Mobile App	12 days ago
Bordeaux	Transfer	12 days ago
Valence	Mobile App	1 month ago
Stockholm	Mobile App	2 months ago
Province de Liège	Mobile App	2 months ago
Mannheim	Mobile App	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hanakookie (@Hanakookie1) reported 4 minutes ago

  @jessebabies @krakenfx @coinbase If there is no regulation for it. They arent required to do it. Your choice is not to use them. Hence its really not your problem. Use a different exchange. I dont care how much BTC they have. Only what I have.

• 
  Chef Pump (@Sp1cytrenches) reported 4 minutes ago

  I really hate the @krakenfx app. Wtf is this man. It’s not 2018 anymore is it.

• 
  Anastasia Slunkova (@anastasiafinds) reported 5 minutes ago

  @krakenfx Escalate ticket 22244398 One week pending deposit, support does not respond

• 
  CyberSecurtiyShop (@CyberSecShop) reported 7 minutes ago

  @krakenfx when will your support answer my emails? It’s been over a week

• 
  Mernsour Verlarrervey (zetarium) | ETHGas ⛽ (@Mernsour345) reported 8 minutes ago

  @krakensupport Please I can't login to my exchanger account kraken

• 
  Angel (@YojadKang) reported 16 minutes ago

  @blaack_mambaa $ANYONE isn’t listed on @krakenfx they announced a listing late last year and then it never happened and they deleted the post, since that moment it’s been down only, over 90% drop since then and they ignore any questions to why the listing didn’t happen @AnyoneFDN

• 
  Jesse (@jessebabies) reported 18 minutes ago

  @Hanakookie1 @krakenfx @coinbase he may know some things but many custodians using single points of failure requires some public disclosure or verification, no? isn't that the problem we need to overcome here. lets open source what we're doing, especially the largest houses.

• 
  derf.liw (@derf_liw) reported 19 minutes ago

  @krakensupport My account was restricted and I can’t even get any customer support. I need help and need to talk to a customer support. Thanks

• 
  Namarcil (@Schoon1Sbastien) reported 27 minutes ago

  @Casper_Network @krakenfx Casper looks to be the game changer, but owners are so broken, even X10 actually doesn't fit to break even

• 
  Nicolas (@NFainstein) reported 28 minutes ago

  @krakensupport I sent WETH on Base to my Kraken deposit address. Your recovery policy covers unsupported tokens on compatible networks for a fee, but support keeps closing my ticket with no technical reason. 4-yr user, tokens sit at an address you control. Please escalate.

• 
  truth is (@Gnich89) reported 28 minutes ago

  @PardonMyTake @krakenfx Team 3 picks are awful too to bottom

• 
  John (@John95172987954) reported 28 minutes ago

  @krakensupport @krakenfx @Krak u/KrakenSupport I sent £1,200 by bank transfer for a P2P trade. The recipient’s account was then restricted, and my payment is now stuck. I’ve asked for days for it to either be credited to the account holder or returned to me. Can you help?

• 
  0xRebazMurad (@0xRebazMurad) reported 31 minutes ago

  @davewhiteblud @krakensupport No response since juli 29. I created my Kraken account on juli 24 and already regret it. I have around €7,000 there, reserved for my father’s emergency hospital expenses. If I can’t access these funds due to their support delays, they will be held responsible.

• 
  Pupurito (@Khodepoopoo) reported 34 minutes ago

  @THChumor @krakenfx 0xB6d7DBE4B946B4D6776101B2506e97C39D3F848b i need help bro

• 
  Mick (@MickaGang) reported 36 minutes ago

  @nilanjan @Dhinapratama1 @krakensupport I was with Binance before and i never had a problem with them.

• 
  Wil Ro (@FixTheMoneyBTC) reported 37 minutes ago

  @krakenfx hello Kraken I'm need support to log into my account before I lose my account to the state. I need to speak to a person. I'm locked out and have little time to do this. Please help

• 
  The Node Network (@TheNode_Network) reported 37 minutes ago

  @krakensupport @toledanogonzalo No customer support via X is sketchy at best

• 
  Salty Sherry (@SaltySheriKoko) reported 38 minutes ago

  @hamnzx3i4 @krakensupport Do not click on the support relations help. They stole my btc

• 
  Luc | Backpack 🎒 (@Luc100k) reported 38 minutes ago

  @0xpeas @krakenfx @krakensupport Use backpack. You will have a human support or if you want a human account manager. No tickets, no ai, just quick reply.

• 
  Crypto4UandMe (@Crypto4UandME) reported 40 minutes ago

  Can @kris help me transfer off @cryptocom to @krakenfx sold all my $CRO it's over

• 
  Er Rubaan (@errmb786) reported 40 minutes ago

  @RangerFinance_ @krakenfx @injective all **** team is fraud bloodbath only in btc

• 
  3Slash (@3SlashM) reported 42 minutes ago

  I like the part of the lore that @bankrbot while down on x relentlessly shipped LP and buy back program, @krakenfx listing and some magic stock fee structure. Today the gold check is back. Wen chat fren?

• 
  Lord Whistledown (@Whistledown99) reported 42 minutes ago

  hey @krakenfx are you morons ever going to fix the fact that once a position is open, it's IMPOSSIBLE to add both a stop loss limit AND a take profit limit on your position? You idiots allow people to add both of these BEFORE a position is open, but not after you buy. WTF??

• 
  Nikiton (@Nikitont) reported 44 minutes ago

  @the_jujukey @krakenfx @sweepbaseHQ I'm working on it.

• 
  jimmy (@108gua) reported 45 minutes ago

  @krakensupport As a new user of your platform, I am extremely disappointed. I hope you can reverse this transaction, as it was accidental. Charging a 1% service fee for currency exchange of equal value is unacceptable to me.

• 
  Nilanjan Sen (@nilanjan) reported 46 minutes ago

  @krakensupport my withdrawal request is pending for 20days. Can you help on this

• 
  jimmy (@108gua) reported 49 minutes ago

  @krakensupport There are many exchanges on the market, and other exchanges don't charge fees for this type of exchange. I chose you because I trust you. I contacted you immediately after the accidental contact because I believed you would help users solve the problem, instead of telling me, "This is your own problem; our fees are clearly stated." It's common knowledge that currency exchanges of the same value on any platform have almost no fees. I hope you can help me resolve this issue.

• 
  Dr.Hash“Wesley” (@CryptoApprenti1) reported 49 minutes ago

  Anyone can help ? No customer services ? @krakenfx @krakenpro @krakensupport

• 
  Patrick Kelly (@PvtrickKelly) reported 57 minutes ago

  @PardonMyTake @krakenfx Surprised apple/pumpkin picking wasn’t picked that **** sucks

• 
  jester (@thejester) reported 58 minutes ago

  anyone got a hookup w @krakenfx @krakenpro @krakensupport? need help verifying to use the platform, it won't take my info