Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (36%)
- Login (29%)
- Transactions (21%)
- Website (7%)
- Transfer (7%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Province de Liège
|
Mobile App | 4 days ago |
 Mannheim
|
Mobile App | 4 days ago |
 Paris
|
Mobile App | 4 days ago |
|
L’Étrat
|
Login | 5 days ago |
|
Paris
|
Mobile App | 5 days ago |
|
City of Brussels
|
Transactions | 10 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Eric Henjum 💙🧢🅳🅶🅱 (@henjumeric43) reported@Adam_Ogilvie_ @SherzodKhanCity @krakenfx It's been attempted. Not saying its impossible but I would not put much effort into it. Plus, I've adapted the mindset of "fck any exchange who hasn't already listed" They've showed their cards and I wouldn't support them even if they listed. I'll stick with the OGs
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Laydeebug “lexoraux.com” (@LaydeeyBug) reported@krakenfx YOU ARE TERRIBLE. You are holding my withdrawal for no reason. I’ve sent a dozen emails and you’ve not responded to a single one. I want my funds today, and tomorrow I’ll close the account. You are scammers.
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zierl (@ShenQuant) reported@krakensupport hope you can actually support and not just have this public facade of pretending you are all here to help the community, i still havent had a responsive support team tell me anything, 24+ hours of silence
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Aflyon Thewall (@Aflyon_Thewall) reported@krakensupport All my other apps are working
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John Dough (@TheSsspeculator) reported@krakensupport @zar_rish Same issue (Kraken --> HTX), very small withdrawal amount, now whole Kraken account frozen and support is in hiding/ ghosting mode. At least, make a statement on an ETA and what you guys are working on! @krakensupport
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DomainExpansion (@wdympon) reported@krakensupport sir i need help my verified its pending for long time ago ? @krakensupport
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Richard Clinnick (@Clinnick1) reported@FabrizioRomano @krakenfx @FIFAWorldCup Nothing on the ref being banned or fans being denied access?
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Bubba Mack (@Rewards_PAID) reported@krakenfx 2.5%, what a joke. Might as well put it in a bank. Is my money or BTC insured on Kraken? No? Why ******** wouldn’t you pay for that risk to get my capital? Should be 7% *****
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Firdous Ahmad π (@Firdousdar786) reported@krakenfx @BitcoinMagazine Do you support gambling projects?
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Zarrish Anomage 🧙♂️,🧙♂️ (@zar_rish) reported72hrs since @krakenfx placed limit on my account when I initiated withdrawal and I'm unable to do anything. no response from the support ticket too. at this point, all I need is my funds on d app and u can keep ur faulty app, I'll move to other cex .
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J (@jkc0le) reported@krakensupport @jackisntme They don't respond to DMs. I'll prove it and post mine below where they keep ignoring my open ticket. @cobie whoops wrong support, yall aren't close to coinbase
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freedom (@theguardian1988) reported@krakensupport I've had withdrawals blocked for 4 days. I've been sending emails and trying to speak to a live operator for 4 days. It's a total blank slate. Zero support.
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Camilla (@Camilla00025439) reported@krakenfx People who are HODLing to the point of not ever spending their crypto is the biggest problem in the community. In monero:native we don't have these people!
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Matej (@matejbusic) reportedIt's been 7 days @krakensupport you fail to explain why you feoze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash
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.... (@lullalelomera) reported@krakenfx Fix my account i need money back 😭😭😭
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Travis Schaub (@TimeIsMoneyHQ) reported@krakensupport That doesn't help or answer my question.
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Cypto Montana (@HTX_Web3) reported@benbybit @xStocksFi @krakenfx This platform is terrible. Just because I deposited 200 USDC, it triggered a series of complicated checks and froze my account. Now, 20 days have passed and I haven't heard anything. Every time I contact customer service, they say to wait forever for a response.
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Peter Popeszku (@Peter_Popeszku) reported@krakenfx why is the site not updating the account information?
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Laydeebug “lexoraux.com” (@LaydeeyBug) reported@krakensupport Don’t use Kraken. They keep your investments to earn more money for themselves and refuse to reply to your pleas for help.
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Vector (@vector_vec150) reported@krakenfx I think everybody should abandon this business coinbase all of them sell all your crypto. It's never going to go up and be worth anything. It's better just invest in stocks and other stuff. Crypto we're starting to see it. True colors. It's garbage
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SONEGO⚡️ (@juliano_sonego) reported@krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks
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J (@jkc0le) reported@TraceNovaRecov @krakensupport now I'm getting spammed like this because you won't respond to my DMs, so I have to take to public forums to get a response. You do see the issue here right?
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stupidtrader (@lostinthechart) reportedAnyone knows someone who works at @krakenfx ? With all the respect but their customers service only exists of extreme retards who cant even read properly. Scammy exchange it seems
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Lorenzo (@Perafunk) reported@FabrizioRomano @krakenfx @FIFAWorldCup Boooo **** off
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linktopher11 (@VTLink) reported@krakenfx has the worst customer service I’ve ever seen. I’ve been stuck talking to an AI bot for three days and not a single actual human has helped me
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Ribbitch (@ARibbitFromAfar) reported@krakenfx @krakensupport Tell your support bot to get me to a human. It’s been over two hours
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J (@jkc0le) reported@krakensupport @Rvn_net Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys
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Maskripto (@fypdonk) reported@krakensupport Has anyone managed to resolve this issue and get out of it? Or are the funds really still being held?
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Lubinga Daniels Kironde (@LKironde64186) reported@FabrizioRomano @krakenfx @FIFAWorldCup All africans let us support mexico when playing SouthAfrica.
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Deftsuo (@deftsuolol) reportedI know there is issues with USDC deposits over ARB, but it's been almost 12 hours guys. @krakenfx @krakensupport Any ETA to resolution here?