Kraken status: access issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (73%)
- Transactions (9%)
- Login (9%)
- Transfer (9%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Mobile App | 19 days ago |
|
Bordeaux
|
Transfer | 19 days ago |
|
Valence
|
Mobile App | 2 months ago |
 Stockholm
|
Mobile App | 2 months ago |
 Province de Liège
|
Mobile App | 2 months ago |
 Mannheim
|
Mobile App | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
-
Will Adams (@BillyBoyLondon1) reported@krakensupport @krakenfx 1st UPDATE - KRAKEN Account locked and can’t transact since Monday. Ticket (#22367687). Not received any timeline or feedback on why account locked via email or app bot. BTC transaction on “pending” status since Monday night. Pls support.
-
Nate (@CrytoNathanael) reported@krakenfx LONG THAT ****!
-
BraveX (@BraveX_DeFi) reported@krakenfx Respond to my messages or your support chat
-
breadtalk (@Shiba_Mcintire) reportedKraken you pc of ****. I cant buy anything right now? @krakenfx
-
morgan 💎 (@morgansol34) reported@atitty_ @krakenfx You have to fix this
-
FalconTrace Bureau HQ ✪ (@FalconTraceHQ) reported@creesjs @krakensupport That’s serious. Since you’ve already verified the fraud report, keep your case number and all bank records. Don’t share login details or codes publicly. Follow back and DM me with the case reference if you want help organizing the evidence for escalation.
-
Chef Pump (@Sp1cytrenches) reportedI really hate the @krakenfx app. Wtf is this man. It’s not 2018 anymore is it.
-
Afan Aziz (@afanazizoutbind) reportedDAY 10. STILL NOTHING. 10 days since @krakenfx blocked my funds. 5 days since a human finally responded and said my case was being escalated to a specialized team and still zero actual resolution. No access to my funds. Just another generic “we received your request” email.
-
Ink Daily (@InkDailyTK) reported🔥 “Our motto at Kraken is: ‘Fix money & we fix the world.’” - @krakenfx CEO @arjunsethi 🤝 A new wave of tokenization is taking shape: Bringing stablecoins, equities and the dollar on-chain as White House finance, crypto and technology leaders discuss the future of American markets.
-
Md Sujon (@divnomiz19) reportedI’ve been using Kraken for a long time, and I always assumed it was a reliable exchange because of its reputation. But after my recent experiences, I’m honestly extremely disappointed with Kraken’s customer support. Their live chat support is frustrating. You can wait a long time just to get an agent, explain the entire issue, and then be told: “Your case has been forwarded to our email support team. They will get back to you.” If live chat can’t resolve even simple issues and everything is pushed to email support, what is the purpose of having live chat? Recently, I accidentally deposited USDT instead of USDC into my Kraken account. The deposit is visible in my account but hasn’t been credited. I contacted live support, provided all the requested information, and was told that the case had been escalated to the email team. It has now been several days with no meaningful update. What makes this even more frustrating is that Kraken’s own terms say USDT deposits and withdrawals are supported for EEA clients, even though USDT cannot be traded. I’m not asking to trade it—I simply asked Kraken to credit the deposit so I can withdraw it. Still, I’m being told to wait for an email response. And this isn’t my only bad experience. I previously deposited almost $100 worth of USDC using the BSC network by mistake, even though Kraken doesn’t support USDC deposits on BSC. I understand that mistakes are the user’s responsibility, but we are human and mistakes happen. Many major exchanges have recovery processes for unsupported-network deposits. Kraken simply told me that they couldn’t recover the funds. I understand that exchanges have security procedures and cannot recover every deposit. But completely lacking a reasonable recovery process, combined with extremely slow customer support, makes it very difficult to trust the platform with your funds. I’m genuinely disappointed with Kraken. A top-tier exchange should have a much better support and asset-recovery system. @krakenfx, I hope you seriously improve this experience for your customers. @Krak
-
6 of 9 (@ou812iou4sure) reported@krakenfx Going down in 5…4…3…2…1…
-
Bear (@Yaloush23) reportedI got suspended today from @krakenfx @krakensupport @Krak without any notification can't withdraw neither deposit in my Kraken account. There has been no communication with me about any issues. I am very disappointed in Kraken been an active member since 2021.
-
Daniel Wilson ~~Crypto Expert (@DanielWils59) reportedInvestor Caution: #AscendEX #Kraken #KrakenFX Before investing, conduct proper research and verify platform details independently. If your withdrawal remains pending or stuck, keep all transaction records, wallet details, and support conversations secure. Message me to discuss your situation and explore possible recovery options.
-
WWJD (@JW_WWJD) reportedKraken Funded — can someone explain this? I’ve been experiencing unusually fast losses on my Funded accounts, so I started documenting the pricing. These two screenshots were taken at 6:00 PM — same token, KAITO, inside Kraken. Regular Kraken: $0.7211 Kraken Funded: $0.7008 That’s about a 2.8% difference at the exact same time. Earlier today I documented even larger discrepancies of roughly 8–9%. When a Funded Challenge has strict maximum-loss limits, these price differences can have a major impact on whether an account survives. This has happened repeatedly over several days and across two of my Funded accounts. I’ve contacted Kraken Support and asked for a formal investigation. I have timestamped screenshots documenting everything. I’d like an explanation of what price feed Kraken Funded is using and why it differs this substantially from Kraken’s own displayed market price. @krakenfx Please investigate and rectify this.
-
C.E.O 💎🌵 (FORTUNE ARC) (@BasilSomadina) reported@atitty_ Please @krakenfx fix up Or is there something else to this
-
Stoneundead (@Stoneundead228) reported@KrakenSupport @krakenfx My verification is stuck, and my funds are currently held. Regular support is not responding to my tickets. Please help me escalate this issue and look into my case. Ticket ID: 21620757 Public Account ID: AA16 N84G QSP6 KTOY
-
xstelix (@xstelixxx) reportedThe GPS liquidity flush came worse than expected,they say the move was harder and faster than a simple pullback, consistent with thin order books and a liquidity event (especially on Binance) The same liquidity and spread problems I note on @krakenfx I should mention that the on-size execution is slippery atm. Why do ordinary traders like me notice coordinated, massive-volume sell-offs while CEXs do nothing?
-
MarkQuarter (@MarkQuarter) reported$GOOGL $GOOG $BTC $ETH $LTC $BCH $ADA $SOL $XRP @krakenfx $COIN [ the Google Account was hacked for 3 months & that attack was able to pull the real Google Authenticator code in order to steal $BTC from an Australian Exchange: @google @sundarpichai will hopefully fix that ]
-
小炮 | 买美股上WEEX (@xiaopao718) reported@LeonidasNFT @krakenfx Nice to see $DOG getting more exchange support 🤝
-
Bear (@Yaloush23) reported@krakenfx Im having issues with my kraken account please help
-
Gerald Patterson || Recovery Specialist (@Jennifercdq) reportedInvestor Caution: #AscendEX #Kraken #KrakenFX Before investing, conduct proper research and verify platform details independently. If your withdrawal remains pending or stuck, keep all transaction records, wallet details, and support conversations secure. Message me to discuss your situation and explore possible recovery options.
-
I C U (@zmzg89c7rr) reported$esports is too quiet, hit the bottom and waiting for a surge. For a strange reason I like it, looks to me that they are working on something. @Yooldo_Games @krakenfx 0.5? Let’s get it in the books 🤝🥂🤓
-
Michael Scott (@Michael64930226) reported@krakenfx sell that **** and buy bitcoin!
-
Ronaldo🧡DOG BITCOIN🇧🇷 (@ronaldocryptdog) reported@bnb_girl1 Most people missed out on Bitcoin at $1… Then at $100… Then at $1,000. They watched others change their lives forever. Now, history is offering a second chance. $DOG isn't just another memecoin. It is the people's coin within the Bitcoin ecosystem. A real opportunity to get in early again before the rest of the world wakes up. Don't be the person who says "I almost bought it" all over again. $DOG. The second chance is here. $DOG is available on @krakenfx. When Bitcoin explodes, $DOG will go with it, and there won't be another chance to buy it cheap. $DOG was created in the final block of the 2024 halving by the Runestone system. Study $DOG and change your life.
-
Uncle Link (@UncleLinx) reported@grebby @krakenfx @privy_io same week, different brands, feels less like coincidence and more like one vendor's customer list got passed around. anyone check if kraken and privy share a support/email tool with trezor?
-
Jan (@JVeleusic) reported@krakenfx Today: placed HYPE orders, platform showed zero confirmation. Retried, same. 1h later I get notified duplicates were processed. 2h later balance still shows all fiat, 0 HYPE. Chat says an agent replies in OVER A DAY. A top exchange with no order status and no support?!
-
Atitty (@atitty_) reported@krakenfx Fix your platform before anything, you can’t even deposit crypto on it right now
-
OFFICIAL MIKEEZE 🐼🎲🤍 (@MikeEze18) reported@atitty_ @krakenfx They should fix it fr
-
Ink Daily (@InkDailyTK) reported🔥 “Our motto at Kraken is: ‘Fix money & we fix the world.’” - @krakenfx CEO @arjunsethi 🤝 A new wave of tokenization is taking shape: Bringing stablecoins, equities and the dollar on-chain as White House finance, crypto and technology leaders discuss the future of American markets.
-
Mrs. Nesbitt (@nesbubuu) reported@krakenfx fix your fees you clowns