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Kraken

Kraken status: access issues and outage reports

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If you are having issues, please submit a report below.

Full Outage Map

Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

  • 38% Mobile App (38%)
  • 23% Transactions (23%)
  • 23% Login (23%)
  • 8% Website (8%)
  • 8% Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

CityProblem TypeReport Time
Province de Liège Mobile App 9 days ago
Mannheim Mobile App 9 days ago
Paris Mobile App 9 days ago
L’Étrat Login 9 days ago
Paris Mobile App 9 days ago
City of Brussels Transactions 15 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • talgya
    toby or not toby (@talgya) reported

    @krakensupport so who gets access to it?

  • FreedogecoinCom
    $DOG ᛤ (@FreedogecoinCom) reported

    Strategy bought back the Bitcoin $BTC they sold on sale. If you are not buying $DOG BITCOIN now I can’t help you. Decentralized Fixed Supply on Bitcoin. @krakenfx @xverse

  • Rvn_net
    RAVEN ♣️ (@Rvn_net) reported

    @krakenfx I don't know if it's my device or you, but I can't seem to use your app for a while now.. Care to fix?

  • theguardian1988
    freedom (@theguardian1988) reported

    @VTLink @krakenfx Me too, my money is blocked and I have zero support. I ran away.

  • Nitkama
    Nitin Danak (@Nitkama) reported

    @krakensupport Kraken support no one is there

  • VTLink
    linktopher11 (@VTLink) reported

    Day 4 of being a kraken + member and still not getting service or help with my issue, this @krakenfx account sucks.

  • fypdonk
    Maskripto (@fypdonk) reported

    @cryptodotnews It’s one thing to block and hold funds, but it’s another to force innocent, retail users to navigate complex government licensing processes on their own just to access their assets. We are not criminals, yet we are being burdened with legal battles we aren't equipped for. Kraken should be negotiating fair alternatives instead of just passing the burden to users. @cz_binance @krakenfx

  • primeray333
    Ray (@primeray333) reported

    @krakenpro @krakenfx @follis_ #krakenfx #krakensupport are you going to compensate me for locking $H I even have documentation that I was chatting with you and wanted to withdraw when it was at .60 cents, it’s in your support messages. There’s no issue with $H gateway, you locked h for 9 days purposely

  • Minunki349449
    hibridotran (@Minunki349449) reported

    @krakensupport @krakenfx @krakensupport 5 BUSINESS DAYS waiting. €2,400 SEPA Instant deposit to Payward Ireland Limited on hold since June 6th. Verified customer since 2020. Ticket #21613399 Multiple support tickets sent. ZERO human responses. Only automated replies. Where is my money?

  • claudedonze
    Claude (@claudedonze) reported

    can't find my address, the Ref-ID or Transaction ID provided by Kraken on CantonScan (?) anyone @krakenfx can help me out here

  • primeray333
    Ray (@primeray333) reported

    @Metallicuscj @krakenfx No I haven’t, kraken says it’s a problem with the funding gateway, no eta or anything.

  • CryptoMemeRaj
    Raj (@CryptoMemeRaj) reported

    @krakenfx @PaywardServices @money2020 soho house while my **** is down.

  • juliano_sonego
    SONEGO⚡️ (@juliano_sonego) reported

    @krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks

  • jkc0le
    J (@jkc0le) reported

    @krakenfx @FIFAWorldCup Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

  • ARibbitFromAfar
    Ribbitch (@ARibbitFromAfar) reported

    @krakenfx @krakensupport Tell your support bot to get me to a human. It’s been over two hours

  • theguardian1988
    freedom (@theguardian1988) reported

    @krakensupport I've had withdrawals blocked for 4 days. I've been sending emails and trying to speak to a live operator for 4 days. It's a total blank slate. Zero support.

  • icefrog_sol
    icefrog.◎ 🇻🇳 (@icefrog_sol) reported

    @matejbusic @krakensupport @krakenfx 7 days? wtf

  • dzaja87
    Dusan Djajic (@dzaja87) reported

    @krakensupport worst support i ever had. Im waithing for more than 20 days for answer on my question why my recurrings are failing! My credit card deposit is not confirmed for 10 days and all you can do is to give me AI to chat with me.

  • zar_rish
    Zarrish Anomage 🧙‍♂️,🧙‍♂️ (@zar_rish) reported

    72hrs since @krakenfx placed limit on my account when I initiated withdrawal and I'm unable to do anything. no response from the support ticket too. at this point, all I need is my funds on d app and u can keep ur faulty app, I'll move to other cex .

  • cassanova_eth
    Cassanova (@cassanova_eth) reported

    @DavidLRipley @krakenfx Hello, i made a cash withdrawal on kraken and you told me it’s going to take at least 2 business days and it’s been more than a week, i can provide any information you need, I tried reaching out to your support but to no avail, bot keeps giving me the same answer

  • RoneShoshona
    ShoshonaRone (@RoneShoshona) reported

    @enni_nator @krakenfx Go look on Reddit they locked Mass amount of people out of their funds and then play games with customer service

  • primeray333
    Ray (@primeray333) reported

    @krakenfx Why is humanity still froze? This problem needs to be fixed asap.

  • jkc0le
    J (@jkc0le) reported

    @TraceNovaRecov @krakensupport now I'm getting spammed like this because you won't respond to my DMs, so I have to take to public forums to get a response. You do see the issue here right?

  • cryptoshark0x
    Crypto Shark Trading (@cryptoshark0x) reported

    @CalmnessWithin @krakensupport Same issue on my side currently

  • sharan01x
    sharanx (@sharan01x) reported

    @krakensupport One of your support team members is absolutely refusing to answer a direct question and keeps giving me canned responses. I don’t have an option but to post this publicly as my messages keep ending up with the same person. Can I get *anyone* else to respond to me?

  • enni_nator
    Ennina†or ☧🪢 (@enni_nator) reported

    @Ruben20481 @krakenfx i cant neither. they say its only when you have android 15 but they will fix it soon

  • Rewards_PAID
    Bubba Mack (@Rewards_PAID) reported

    @krakenfx 2.5%, what a joke. Might as well put it in a bank. Is my money or BTC insured on Kraken? No? Why ******** wouldn’t you pay for that risk to get my capital? Should be 7% *****

  • levoleverage
    levoleverage (@levoleverage) reported

    @krakenfx it's time for HYPE main net support

  • Jewjubrown
    F@NTM! (@Jewjubrown) reported

    @krakensupport good day please I have not been able to access my account for over 5months. Not on the app not via web. Where can I send an email please.

  • Crimson_n_Cream
    Deplorable A (@Crimson_n_Cream) reported

    @krakensupport I need help from official @krakensupport