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Kraken

Kraken status: access issues and outage reports

Problems detected

Users are reporting problems related to: mobile app, transactions and login.

Full Outage Map

Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

July 8: Problems at Kraken

Kraken is having issues since 08:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

  • 58% Mobile App (58%)
  • 17% Transactions (17%)
  • 17% Login (17%)
  • 8% Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

CityProblem TypeReport Time
Valence Mobile App 5 days ago
Stockholm Mobile App 14 days ago
Province de Liège Mobile App 28 days ago
Mannheim Mobile App 28 days ago
Paris Mobile App 28 days ago
L’Étrat Login 28 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • code_heave19067
    Code Heavens (@code_heave19067) reported

    @Cryptic_Web3 @krakenfx CFTC-regulated perps would've sounded impossible years ago

  • primeray333
    Ray (@primeray333) reported

    @krakenfx @FIFAWorldCup #Krackenfx how about unlocking #humanity so we aren’t forced to loss money. They’re being deliberately vague. They keep saying “there was an incident” or “there’s a gateway problem,” but they refuse to clearly say whose problem it is. Other exchanges are trading just fine.

  • primeray333
    Ray (@primeray333) reported

    @krakenfx After 10 days, Kraken is still the ONLY major exchange that hasn’t migrated $H to the new contract. Every other exchange has already converted and is trading. Kraken remains completely frozen with no timeline. They claimed it was a “Humanity gateway issue” — @KrakenFX .

  • Dudg2023
    Joseph Dudgeon (@Dudg2023) reported

    Really disappointed in the inability to stake my XRP on Uphold via FXRP yet, they were talking about it last summer. HBAR is going back down in payout and they take a whopping 20-25% fee of our rewards. They also delisted DAG out of no where. Kraken? @UpholdInc @krakenfx

  • slavetosound85
    ⚡slavetosound⚡ (@slavetosound85) reported

    @stockplaymaker1 $ADTX at open or fade for a dip? Don’t have access to pre market on @krakenfx :(

  • BlondeTexan71
    Anna (@BlondeTexan71) reported

    @krakenfx Do you have a customer service email

  • dzaja87
    Dusan Djajic (@dzaja87) reported

    @krakensupport worst support i ever had. Im waithing for more than 20 days for answer on my question why my recurrings are failing! My credit card deposit is not confirmed for 10 days and all you can do is to give me AI to chat with me.

  • Og_Whizzz
    OG Whizzz (@Og_Whizzz) reported

    No hockey.. No problem.. Lets go [BUSH] Code "BACK THE BUSH" on @krakenfx

  • primeray333
    Ray (@primeray333) reported

    @krakenfx Why was Kraken the only exchange having issues with $H? They locked humanity for 10 days, no other exchange did this. Most exchanges already started trading on the new contract. There are 40 exchanges that didn’t have an issue. @krakensupport

  • Jewjubrown
    F@NTM! (@Jewjubrown) reported

    @krakensupport good day please I have not been able to access my account for over 5months. Not on the app not via web. Where can I send an email please.

  • primeray333
    Ray (@primeray333) reported

    @krakensupport The Humanity website only talks about the hack that happened on June 8th. It says nothing about Kraken. Every other exchange is trading Humanity with no problems. So why is Kraken the only one still locked? This has nothing to do with Humanity. This is a Kraken issue.

  • BigDog0601
    Howard Brown (@BigDog0601) reported

    @TheodoreB30917 @krakensupport Are you able to finally get some help because I’m having the same issue

  • bangizarzar1
    bangizarzar1 (@bangizarzar1) reported

    @krakensupport It really show now that you don’t care about customers issues or you care for is the World Cup please give me money and stop playing my head since may

  • AdrianoGenghi
    nuria var (@AdrianoGenghi) reported

    @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

  • primeray333
    Ray (@primeray333) reported

    @Humanityprot @krakenfx @krakensupport #krakenfx Kraken has now completely stopped responding to me. After 10 days of locking my $H with no timeline, their support AI now just says “I’m having trouble answering right now” every time I ask anything .

  • GamerYouPro
    ChelseaPro (@GamerYouPro) reported

    @thepoetpreneur @FabrizioRomano @krakenfx Wtf am i reading tell me that you are joking

  • levoleverage
    levoleverage (@levoleverage) reported

    @krakenfx it's time for HYPE main net support

  • BryanSpaulding7
    Randall (@BryanSpaulding7) reported

    @krakenfx @krakenpro @krakensupport It’s been over 8 days and my bitcoin transfer still says pending and no response from the damn customer service or sucking email

  • MacroPerch
    Andres (@MacroPerch) reported

    @krakensupport Ok, since you cannot help, can I escalate the ticket? You are confirming my $810 is gone, and it would be too resource intensive to retrieve.. Can I submit any further request to get help?

  • leogarbarino1
    leogarbarino (@leogarbarino1) reported

    @arjunsethi Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

  • Derek9o9
    Derek (@Derek9o9) reported

    @KrakenSupport @krakenfx My account review has been pending for 24+ hours and I have an open ticket #21839264. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.

  • CliffJersy36791
    GYPSUM😶‍🌫️ (@CliffJersy36791) reported

    @heis_zaaye @FabrizioRomano @krakenfx There's no chemistry in that team just playing ****. I'm worried as a Portugal and Ronaldo fan

  • FUNCURVEMEDIA
    FUNCURVE👁️‍🗨️👁️‍🗨️ (@FUNCURVEMEDIA) reported

    @krakenfx @jespow @krakensupport -Been locked out of my Kraken account for 3 weeks. ‘Services Limited’ message, $495 stuck, ZERO support response to multiple tickets. South Carolina customer here. This needs escalation ASAP or I’m filing regulatory complaints. Please help. #Kraken #Crypto

  • fypdonk
    Maskripto (@fypdonk) reported

    @mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793

  • grvbbs
    GRVBBS (@grvbbs) reported

    @krakenfx support has been the worst experience. Canceling kraken +.

  • angmuzik11
    保护安琪拉的狄仁杰 (@angmuzik11) reported

    @krakensupport Ticket #21797210. Kraken’s official Chinese Telegram support told me receiving funds from any crypto wallet/platform was permitted. After an HTX/Huobi-related USDC deposit, my verified account was restricted and I was told to apply for a BVI Specific Licence. I have submitted SOF and licence materials. Please escalate to compliance/sanctions.

  • theguardian1988
    freedom (@theguardian1988) reported

    @VTLink @krakenfx Me too, my money is blocked and I have zero support. I ran away.

  • kodarkweb3
    Kodark🃏 (@kodarkweb3) reported

    @Hodl_fm @krakenfx Regulation is the real catalyst. The products matter, but access matters more.

  • VTLink
    linktopher11 (@VTLink) reported

    Day 4 of being a kraken + member and still not getting service or help with my issue, this @krakenfx account sucks.

  • sweepbaseHQ
    Michael | Sweepbase (@sweepbaseHQ) reported

    @CoinDesk @krakenfx @IanAllison123 krak card issues through monavate, a lithuanian emi. a lithuanian banking licence would mean owning the layer they rent. revolut ran the same route in 2018.