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Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
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Login (56%)
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Mobile App (19%)
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Transactions (13%)
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Website (13%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tegernsee |
Login | |
 Melissa |
Login | |
| Frankfurt am Main |
Login | |
| Berlin |
Login | |
| Berlin |
Login | |
| Frankfurt am Main |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Aboo
(@mohamedaboo) reported
@PulseProveX @krakenfx @krakensupport No exchange will ever list coin going down for the last 4 years and 99%down
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Heart Throbs
(@HeartThrobsClub) reported
@krakenfx my account was suspended from the platform for self custody of my own funds. [Support claimed it was flagged for "fraud"] Please help.
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Tylenol Jones
(@billbr4skey) reported
@DonAlt @krakenfx @coinbase Not sure if they're into gay **** or not gl tho
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isabel
(@isabel16907581) reported
@krakensupport I am sharing my story because I need help and I also want to warn others to be extremely careful when depositing large amounts of money into crypto exchanges. I am a nearly 60-year-old woman currently undergoing chemotherapy treatment for cancer. The stress from this situation is something I honestly cannot handle anymore, and I am asking if anyone has experienced something similar or knows how to help. Here is what happened step by step. I used Kraken multiple times before without problems. I deposited money, bought crypto, sold crypto, and everything worked normally. Then one day I deposited approximately €22,500 into my Kraken account. The deposit arrived and I used it normally for trading. About 15 minutes later, I received an email saying my account was blocked for security reasons. About 3 days later, Kraken emailed me saying they wanted to close my account. I accepted this because I believed they would simply return my money. From the €22,500, I ended up with about €21,500 worth of Solana after fees. I already lost about €1,000 in fees. I accepted that. Then Kraken asked me to sell the Solana, convert it back to Euros, and withdraw to my bank account. I did exactly what they asked. I lost around another €1,000 in fees, but I cooperated fully. Then the real problems started. I tried to withdraw the money to my bank account, but the transfer kept getting cancelled again and again. Then they asked for a bank statement. I sent documents — not just one or two, but more than 10 different documents. Every time there was a new excuse or new request. Then they suddenly asked for extra KYC verification. I completed everything they asked for: photos, ID, handwritten notes, everything. After that, they closed my Kraken account completely. There was still around €20,000 on my account. Now I cannot log in. I cannot access my funds. I am not getting answers. I have sent more than 10 emails and received no response for 12 days. I even contacted them through Twitter, and every time I get the same answer: “Support will contact you.” But nobody contacts me. I am a cancer patient going through chemotherapy while dealing with extreme stress because my life savings are locked and I cannot access them. I am asking: Has anyone experienced this before? Did anyone recover funds after an account closure? Is there legal help or authorities that can help in situations like this? I also want to warn others: Please be very careful when depositing large amounts into exchanges. Make sure you understand the risks, because if something goes wrong, you might lose access to your account and your money for a very long time. If anyone has advice, legal knowledge, or similar experiences, please contact me or comment.
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isabel
(@isabel16907581) reported
@krakensupport I deposited about €22,500 into my Kraken account. After trading normally, my account was suddenly blocked for “security reasons.” Three days later, Kraken told me they would close my account. I cooperated with everything they asked: selling crypto, converting to EUR, sending bank documents (more than 10 times), and completing full KYC verification. After this, they closed my account while about €20,000 was still on it. I cannot log in, cannot access my funds, and I have received no real response to many emails for almost two weeks. Twitter support only says someone will contact me, but nobody does. I am almost 60 and currently undergoing chemotherapy, and this situation is causing extreme stress. Has anyone experienced this or recovered funds after account closure? Please be careful depositing large amounts into exchanges
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Fortunate (Ø,G) kgen
(@sidove180) reported
@krakensupport Kindly check mail response to my issue, I need proof of refund and approval of pending deposit Ticket # 20087842 People incharge of mail take forever to respond
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shillkovski 🧱🧱🧱
(@shillkovski) reported
@DonAlt @krakenfx @coinbase **** your board game. Don’t even dare to tokenize it.
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isabel
(@isabel16907581) reported
@krakensupport Thank you for confirming that my case has been escalated. However, I am extremely concerned as my account is closed, I cannot access it, and my funds are still being held. This situation has now been ongoing for a long period of time and is causing significant financial and personal stress. I have fully cooperated with all verification and documentation requests. At this stage, I would like to request: •Confirmation that my funds remain safe and reserved for payout •Confirmation of the payout method that will be used •An estimated timeline for when I can expect the release of my funds I understand reviews take time, but I would appreciate any clarity you can provide.
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Star
(@starbull78) reported
@LarkDavis Hey @LarkDavis Do you know anyone at @krakensupport that can help me with a BTC deposit? Binance sent it to a Kraken withdrawal address per its return policy. Its been weeks and they have all the info they need to get it returned butthey are not emailing with their investigation.
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Degenkusama
(@degenkusama) reported
@krakenfx @rainbowdotme @krakenfx please delist them. They scammed the coinlist investors. Its down 57% and we still havent gotten our tokens. The team is dumping on us. Also file case against them. for scam
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Khaalid 📴
(@ktvoffline) reported
@krakenfx stay down to get diamond hands chat
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Foster the $DOG ᛤ 💜 Kraken 🐙
(@thefocelot) reported
@TrueGemHunter I support @krakenfx as much as the air around Binance is toxic. The 1 CEX that stands out is Kraken. No smoke but @arjunsethi is the goat and I trust my $DOG on their exchange.
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Balrog
(@SSSBalrog) reported
@krakenfx Your futures has been down for 25 minutes.
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Houndo Dominic Salgado
(@Houndo_Maddy) reported
@me_le_be @krakenfx Instead of feeling stuck or powerless, take control of the situation because @fidafilm can help you with recovery directly by helping you build a clear case, understand next steps, and regain confidence after a scam.
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Dekay
(@dekay6969) reported
@krakenfx @krakenlistings How can you talk about new listings when futures are down for over 1 hour now, while price moves this much???
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JT
(@JeggersZ) reported
@krakensupport pls fix USDC transfer on ARBITRUM it is taking 10 x longer than ususal
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Jvllxn
(@GucciSPL) reported
@krakenfx wtf, I can't buy anything
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Dekay
(@dekay6969) reported
@krakenfx @xStocksFi Perps not really working since 2 hours...
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SonicDG
(@jbgranada) reported
@krakenfx @useTria Stop your collaboration with this project, they are a bunch of scammers who deceived the community. This project won't last a month. Please stop them before they scam more people. Report and block all their accounts.
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🚜bradwifhat
(@CTO_bradwifhat) reported
@BidinTime @CoinbaseBiz have you considered @krakenfx ? never had issues with either corp or personal
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isabel
(@isabel16907581) reported
@krakensupport I am sharing my story because I need help and I also want to warn others to be extremely careful when depositing large amounts of money into crypto exchanges. I am a nearly 60-year-old woman currently undergoing chemotherapy treatment for cancer. The stress from this situation is something I honestly cannot handle anymore, and I am asking if anyone has experienced something similar or knows how to help. Here is what happened step by step. I used Kraken multiple times before without problems. I deposited money, bought crypto, sold crypto, and everything worked normally. Then one day I deposited approximately €22,500 into my Kraken account. The deposit arrived and I used it normally for trading. About 15 minutes later, I received an email saying my account was blocked for security reasons. About 3 days later, Kraken emailed me saying they wanted to close my account. I accepted this because I believed they would simply return my money. From the €22,500, I ended up with about €21,500 worth of Solana after fees. I already lost about €1,000 in fees. I accepted that. Then Kraken asked me to sell the Solana, convert it back to Euros, and withdraw to my bank account. I did exactly what they asked. I lost around another €1,000 in fees, but I cooperated fully. Then the real problems started. I tried to withdraw the money to my bank account, but the transfer kept getting cancelled again and again. Then they asked for a bank statement. I sent documents — not just one or two, but more than 10 different documents. Every time there was a new excuse or new request. Then they suddenly asked for extra KYC verification. I completed everything they asked for: photos, ID, handwritten notes, everything. After that, they closed my Kraken account completely. There was still around €20,000 on my account. Now I cannot log in. I cannot access my funds. I am not getting answers. I have sent more than 10 emails and received no response for 12 days. I even contacted them through Twitter, and every time I get the same answer: “Support will contact you.” But nobody contacts me. I am a cancer patient going through chemotherapy while dealing with extreme stress because my life savings are locked and I cannot access them. I am asking: Has anyone experienced this before? Did anyone recover funds after an account closure? Is there legal help or authorities that can help in situations like this? I also want to warn others: Please be very careful when depositing large amounts into exchanges. Make sure you understand the risks, because if something goes wrong, you might lose access to your account and your money for a very long time. If anyone has advice, legal knowledge, or similar experiences, please contact me or comment. Thank you
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Shiningforce
(@ShiningforceNL) reported
@krakenfx Fix your USDC withdrawals.
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Abrar Ahmed
(@Abrar77Ahmed) reported
@krakensupport Hopefully there's a human here unlike the live chat, Its been 28 hours now, its clear there is no technical issue with Polygon node otherwise it would've been shown on Status Page. Kraken has some sort of internal hold on my deposit. What can I do to make resolve this issue?
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Shibetoshi Nakamoto
(@BillyM2k) reported
@krakenfx “HODL” he decreed, while taking the last lifeboat on the titanic and letting everyone else go down with the ship
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Ruwkus
(@Ruwkus0x) reported
@PulseProveX @krakenfx @krakensupport Remember when Richard heart use to stream and speak against exchanges and now he and his cult are begging exchanges to list his garbage.
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Abrar Ahmed
(@Abrar77Ahmed) reported
@krakensupport Hopefully there's a human here unlike the live chat, Its been 28 hours now, its clear there is no technical issue with Polygon node otherwise it would've been shown on Status Page. Kraken has some sort of internal hold on my deposit. What can I do to resolve this issue ASAP?
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Jade Kotonono w/ 异の泡泡针
(@devkotonono) reported
@krakenfx Remember when they promised drone delivery? Another technological marvel that never materialized, just like the promises of trickle-down economics.
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Skythzz
(@skythhzz) reported
@krakenfx @krakenlistings $penguin time help that community !! 🔥🔥
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Bradley
(@bradleytlv23) reported
Anyone else having issue to buy $QNT on @krakenfx uk? Im getting cant buy qnt at this time?
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Shiningforce
(@ShiningforceNL) reported
@krakensupport fix the Arbitrum USDC withdrawals!