Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (58%)
- Transactions (17%)
- Login (17%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Valence
|
Mobile App | 3 days ago |
 Stockholm
|
Mobile App | 12 days ago |
 Province de Liège
|
Mobile App | 25 days ago |
 Mannheim
|
Mobile App | 25 days ago |
|
Paris
|
Mobile App | 25 days ago |
|
L’Étrat
|
Login | 25 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Matej (@matejbusic) reportedHi @jespow and @c7five I am disgruntled @krakenfx customer. Lately, Kraken has been freezing funds, no reason given. Communication cut off. 8th day today my $ frozen. I have in turn been warning people on X to stay away from Kraken. Is this really a good look for Kraken?
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Derek (@Derek9o9) reported@KrakenSupport @krakenfx I have an open ticket #21839264. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.
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Maximillian (@Maximillia82202) reported@Seb7247 @krakenfx I’ll be honest it’s a skill issue Also you never use stops Profit or zero
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Frederic Dumaine (@DumaineFre20322) reported@krakensupport 📷📷Exchange — short report/request Subject: Stolen funds — urgent freeze request (police case # 2026-59967) Message: Hello — I’m reporting theft of XRP/XLM; funds traced to the following cold‑wallet address: [HdhVpqcczmbGxowMuHf9ASb3EjNBdoFUzgjc8fe49WGV]. Report by [Zeroshadow] (case #2302) attached. I am contacting publicly via X: @DumaineFre20322. Please urgently: 1) monitor/flag these addresses and any inbound/outbound flows; 2) freeze or block withdrawals from accounts linked to these addresses if possible; 3) advise next steps and where I can submit the full report/evidence. Thank you.
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🇸🇿Lucky Nhlanhla Ma🇸🇿 (@LuckyNh9879) reported@FabrizioRomano @krakenfx Please write down the names of the countries, as we can't be expected to know all the flags!
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June (@junecollections) reported@FabrizioRomano @krakenfx Portugal **** up not to finish 1st sha but we move..
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LVRD VADR (@LVRDVADR) reportedyou ******* morons make customer service impossible …. 1.5 million liquid to buy btc with and you have me talking to a ******* AI @coinbase dumb ***** moving the shmoney to @krakenfx
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J (@jkc0le) reported@krakenfx Can somebody at support please help after krakens system broke and lost my funds? You've had zero help to date and are forcing me down a legal path I prefer not to go
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icefrog.◎ 🇻🇳 (@icefrog_sol) reported@matejbusic @krakensupport @krakenfx 7 days? wtf
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OG Whizzz (@Og_Whizzz) reportedNo hockey.. No problem.. Lets go [BUSH] Code "BACK THE BUSH" on @krakenfx
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linktopher11 (@VTLink) reported@krakenfx has the worst customer service I’ve ever seen. I’ve been stuck talking to an AI bot for three days and not a single actual human has helped me
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Our Crypto Talk (@ourcryptotalk) reportedRobinhood has just entered the tokenized stocks race. The issue is that there are already many frontrunners. $ONDO, @krakenfx , @binance , @SuperstateInc all have a head-start over the newly starting Robinhood. The tokenized-stock market is ~$1.24B on-chain. Three names control 90%+ of it. Robinhood controls 0% on day one. Who's actually winning: → Ondo Global Markets : the leader. ~50% share, first platform ever to $1B TVL, 260+ stocks, settlement pilots with JPMorgan, Mastercard, Ripple. Two-year head start. → xStocks (Backed, via Kraken + Bybit) : the distribution king. 162k holders vs Ondo's 70k, $25B+ traded. Kraken bought them outright in December. → Binance bStocks : the disruptor. 0 to ~14% share in under a month. Fastest entry the sector has ever seen. → Superstate + Dinari : the quiet ones building the thing that actually matters. Above are the numbers and things Vlad Tenev and his team should be worried about. What should the users be worried about? Know this - Under the same "AAPL" ticker, these are NOT the same product. What you legally own changes by issuer: Real registered share → Superstate, Dinari A claim on a share → Ondo, xStocks, Binance A debt token → Robinhood Robinhood's Stock Tokens are debt securities from a Jersey shell company. You get the price movement. You do not get the share. No ownership, no voting, no rights. Bottom tier on the one thing that counts. So why does this matter for Robinhood? Because its whole edge is the app and the brand, not the product. If distribution wins this race, it has a real shot against Binance and Kraken. If structure and trust win, it's launching behind Ondo, Superstate, and Dinari with nothing on-chain to point to. A chain with one tenant is not an ecosystem. The number to watch over the next two quarters isn't how many stocks Robinhood lists. It's whether a single builder other than Robinhood ever ships on Robinhood Chain. What this means for you: Tokenized stocks are not stocks. Most of them are IOUs that track a price. That's fine for exposure, but know what you're holding: if the issuer fails, "I own a debt note from a Jersey SPV" and "I own the share" end up in very different places. Two rules before you touch any of them: > Ask what the token legally is, not what ticker it copies. > Convenience and brand are not the same as ownership.
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Howard Brown (@BigDog0601) reported@PAdogah64519 @krakensupport Are you able to get help from kraken because I’m having the same issue
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Anna (@BlondeTexan71) reported@krakenfx Do you have a customer service email
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Towards Blissful Moments (@CalmnessWithin) reported@krakensupport Thanks for the quickly reply. I've sent multiple "share feedbacks" that was sent many months ago, yet there has been no updates on the issues.
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Dusan Djajic (@dzaja87) reported@krakensupport worst support i ever had. Im waithing for more than 20 days for answer on my question why my recurrings are failing! My credit card deposit is not confirmed for 10 days and all you can do is to give me AI to chat with me.
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Hussain Zulfiqar (@hussainzulz) reported$TAO is leading the decentralized AI race. First @krakenfx, now it's @OKX showing its support for the Bittensor ecosystem. Long-term bullish.
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ᴊᴀᴅᴄʀʏᴘᴛ (@Jadcrypt02) reported@FabrizioRomano @krakenfx An absolute dream bracket. There is zero room for error now. Drop your ultimate hot takes below—who is getting completely humiliated in this round?
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Elnesse (@Elnesse1) reported@heis_zaaye @FabrizioRomano @krakenfx Get ******** out of here
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Ray (@primeray333) reported@krakenfx @FIFAWorldCup #Krackenfx how about unlocking #humanity so we aren’t forced to loss money. They’re being deliberately vague. They keep saying “there was an incident” or “there’s a gateway problem,” but they refuse to clearly say whose problem it is. Other exchanges are trading just fine.
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leogarbarino (@leogarbarino1) reported@krakenfx @FIFAWorldCup Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690
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FUNCURVE👁️🗨️👁️🗨️ (@FUNCURVEMEDIA) reported@krakenfx @jespow @krakensupport -Been locked out of my Kraken account for 3 weeks. ‘Services Limited’ message, $495 stuck, ZERO support response to multiple tickets. South Carolina customer here. This needs escalation ASAP or I’m filing regulatory complaints. Please help. #Kraken #Crypto
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Fosya (@Fosyartoj) reported@krakensupport Hello Kraken support. I need your help. My account was closed without my notice after connecting Kraken Wallet. It’s been a month and your team is not answering me :(
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Ray (@primeray333) reported@krakenfx “I believe freezing customer funds for multiple days with no explanation or timeline is a violation of your regulatory obligations as a registered exchange. Humanity crypto has been frozen for 5 days and this issue needs to be investigated.
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Ray (@primeray333) reported@krakenfx Why hasn’t @krakenfx converted over to the new H$ yet? They’ve held our humanity crypto hostage for 10 days said it was a H funding problem while we lost tons of money. We can’t trade, sell or buy. This is ridiculous.
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Code Heavens (@code_heave19067) reported@Cryptic_Web3 @krakenfx CFTC-regulated perps would've sounded impossible years ago
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Cassanova (@cassanova_eth) reported@DavidLRipley @krakenfx Hello, i made a cash withdrawal on kraken and you told me it’s going to take at least 2 business days and it’s been more than a week, i can provide any information you need, I tried reaching out to your support but to no avail, bot keeps giving me the same answer
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MuGi (@rouhai1) reported@heis_zaaye @FabrizioRomano @krakenfx they barely beat croatia with fifa help. two goals called offside both were legit goals
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bry (@bryanmonterreyx) reportedI have like 200$ locked in that stupid @krakenfx website till Friday-Saturday
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Jefe (@Ghost_OMM) reported@LionessOnX @cuban_lu @krakensupport They are absolutely useless I’ve been trying to contact them for days and received no help whatsoever.