Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	12 days ago
Mannheim	Mobile App	12 days ago
Paris	Mobile App	12 days ago
L’Étrat	Login	12 days ago
Paris	Mobile App	12 days ago
City of Brussels	Transactions	18 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AO Daniel (@iamaodaniel) reported 1 minute ago

  @krakensupport I’m never gonna get my money back from you guys for some reasons I didn’t know How can a company like kraken say they don’t know Roarmoney account or they can’t verify the roar money account I provided You all should employ professional customer service agent smh

• 
  freedom (@theguardian1988) reported 3 minutes ago

  @krakensupport I've had withdrawals blocked for 4 days. I've been sending emails and trying to speak to a live operator for 4 days. It's a total blank slate. Zero support.

• 
  Derek (@Derek9o9) reported 4 minutes ago

  @KrakenSupport @krakenfx My account review has been pending for 24+ hours and I have an open ticket # 21627795. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.

• 
  Olatoye Michael (@michael_ola1804) reported 4 minutes ago

  @krakensupport Pls I can’t have access to message you directly! Can you give me third party or first send me a inbox pls

• 
  ShoshonaRone (@RoneShoshona) reported 6 minutes ago

  @enni_nator @krakenfx Go look on Reddit they locked Mass amount of people out of their funds and then play games with customer service

• 
  Howard Brown (@BigDog0601) reported 10 minutes ago

  @TheodoreB30917 @krakensupport Are you able to finally get some help because I’m having the same issue

• 
  撸猫大地 (@gfl123151) reported 12 minutes ago

  @krakenfx @FIFAWorldCup Why can’t I log in today? Is this the case for all users in China?

• 
  Ray (@primeray333) reported 16 minutes ago

  @krakenfx Why hasn’t @krakenfx converted over to the new H$ yet? They’ve held our humanity crypto hostage for 10 days said it was a H funding problem while we lost tons of money. We can’t trade, sell or buy. This is ridiculous.

• 
  Deplorable A (@Crimson_n_Cream) reported 20 minutes ago

  @krakensupport So sent and got a brief contact, but now it has been over FOUR DAYS you have held my money, over something which should take five minutes to resolve and release pay to me. What gives?? Is this the customer service you give to all??

• 
  Nitin Danak (@Nitkama) reported 21 minutes ago

  @krakensupport now I am seating here and no one replying or providing any information and telling me sensitive information, they have no clue what they are doing, No agent on their Kraken Pro support chat, I tried for the whole day

• 
  FTF 📜 (@XSpark10) reported 26 minutes ago

  @inkonchain @krakenfx you need to be knocked down a peg. "Clawed back" a few feet. Thieves!

• 
  Maryvale (@PhxRasta) reported 28 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup ******* loser holy ****

• 
  Laydeebug “lexoraux.com” (@LaydeeyBug) reported 29 minutes ago

  @krakensupport Don’t use Kraken. They keep your investments to earn more money for themselves and refuse to reply to your pleas for help.

• 
  symbiotic (@00000sol0) reported 34 minutes ago

  @heiliuliu03 @tayvano_ @krakensupport please fix

• 
  icefrog.◎ 🇻🇳 (@icefrog_sol) reported 34 minutes ago

  @matejbusic @krakensupport @krakenfx 7 days? wtf

• 
  FTF 📜 (@XSpark10) reported 34 minutes ago

  @krakenfx You guys are Thieves! You treat your customers like **** theyll return it in kind. @krakenfx

• 
  Hypercall (by Synapse) (@SynapseProtocol) reported 41 minutes ago

  @macdegods No options in that feature set? These have consistently been Robinhood's single largest trading revenue line item *since they launched* and every other brokerage that breaks them out. CB acquiring Deribit + other crypto native platforms adding support (see @Bullish + @krakenfx pushes) SPX options alone turn over a month's worth of *all perp volume globally* every single day Feels like they have to be part of any "everything app", no?

• 
  nuria var (@AdrianoGenghi) reported 45 minutes ago

  @krakenfx @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  撸猫大地 (@gfl123151) reported 45 minutes ago

  @krakenfx Why can’t I log in today? Is this the case for all users in China?

• 
  Taylor1402 (@Taylor14028613) reported 48 minutes ago

  @krakensupport Yeah I need that ******* help right now cause I don’t care what you guys have to do to send out my money I already had to wait before I could withdraw my first purchase and this can’t happen on my second purchase again

• 
  Pdxgtr (@Pdxgtr_35) reported 50 minutes ago

  @krakenlistings @krakenfx @CantonNetwork Help set up a two alert setting so I can set a high point alert and a low point alert for tokens please. I just missed a huge profit opportunity on monero cause of this. I could only set 1 alert, I need two. One for upper price and one for lower price points

• 
  Ribbitch (@ARibbitFromAfar) reported 52 minutes ago

  @krakenfx @krakensupport Tell your support bot to get me to a human. It’s been over two hours

• 
  Maskripto (@fypdonk) reported 54 minutes ago

  @cryptodotnews It’s one thing to block and hold funds, but it’s another to force innocent, retail users to navigate complex government licensing processes on their own just to access their assets. We are not criminals, yet we are being burdened with legal battles we aren't equipped for. Kraken should be negotiating fair alternatives instead of just passing the burden to users. @cz_binance @krakenfx

• 
  Anna (@BlondeTexan71) reported 55 minutes ago

  @krakenfx Do you have a customer service email

• 
  stupidtrader (@lostinthechart) reported 55 minutes ago

  @krakenfx @krakenpro @KrakenDesktop How come none of your employees understand English? Im having the simplest to solve issue ever in the whole history of mankind which you guys need to solve on your end. Some how I get ******* idiot customer service employees and explain the problem 02628101026381001817202010 times and they all try to solve a completely different thing thats not even an issue???? Any competent people in your organization or what. Im losing my patience with yall

• 
  Phillipi Castro (@phillipicastro) reported 55 minutes ago

  @krakenfx @FIFAWorldCup Hey there, need support, Funding Suspended for my Kraken Account

• 
  Joseph Dudgeon (@Dudg2023) reported 56 minutes ago

  Really disappointed in the inability to stake my XRP on Uphold via FXRP yet, they were talking about it last summer. HBAR is going back down in payout and they take a whopping 20-25% fee of our rewards. They also delisted DAG out of no where. Kraken? @UpholdInc @krakenfx

• 
  Matej (@matejbusic) reported 56 minutes ago

  It's been 7 days @krakensupport you fail to explain why you froze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash

• 
  Ray (@primeray333) reported 57 minutes ago

  @krakenpro @krakenfx @follis_ #krakenfx #krakensupport are you going to compensate me for locking $H I even have documentation that I was chatting with you and wanted to withdraw when it was at .60 cents, it’s in your support messages. There’s no issue with $H gateway, you locked h for 9 days purposely

• 
  leogarbarino (@leogarbarino1) reported 59 minutes ago

  @krakenfx Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690