Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (58%)
- Transactions (17%)
- Login (17%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Valence
|
Mobile App | 4 days ago |
 Stockholm
|
Mobile App | 13 days ago |
 Province de Liège
|
Mobile App | 27 days ago |
 Mannheim
|
Mobile App | 27 days ago |
|
Paris
|
Mobile App | 27 days ago |
|
L’Étrat
|
Login | 27 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Mark B (@MarkB19877) reported@BeldexCoin @prideways Do you know approximately when this will be fixed for @krakenfx ? Thanks for working so fast to get the fix in!
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Ray (@primeray333) reported@krakensupport The Humanity website only talks about the hack that happened on June 8th. It says nothing about Kraken. Every other exchange is trading Humanity with no problems. So why is Kraken the only one still locked? This has nothing to do with Humanity. This is a Kraken issue.
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Howard Brown (@BigDog0601) reported@TheodoreB30917 @krakensupport Are you able to finally get some help because I’m having the same issue
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Zarrish Anomage 🧙♂️,🧙♂️ (@zar_rish) reported@dylan1970q7 @krakensupport @krakenpro Day 11 here without no fix
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Ray (@primeray333) reported@krakensupport What discussions exactly are you having with the Humanity team? What issues are you trying to resolve? It’s been over a week with zero updates and no timeline. Just be honest and tell us what’s actually going on.
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Ƀ Chris (@CryptoChrisG) reported@Kropotkin57 It’s like they’re battling for worst costumer support @krakenfx & @coinbase
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J (@jkc0le) reported@krakenfx Can somebody at support please help after krakens system broke and lost my funds? You've had zero help to date and are forcing me down a legal path I prefer not to go
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Mr Market (@dogreadsnews) reported@krakensupport Ticket # 2159057. I completed the requested security affirmation but my account remains restricted and support has stopped responding. Please escalate.
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olivemybestlife (@IamMrOlive) reported@krakensupport worst support ever ! Waiting three weeks on Priority ticket!
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Ray (@primeray333) reported@Humanityprot @krakenfx @krakensupport #krakenfx Kraken has now completely stopped responding to me. After 10 days of locking my $H with no timeline, their support AI now just says “I’m having trouble answering right now” every time I ask anything .
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Definitely Savage (@savagepunts) reported@FUNCURVEMEDIA @krakensupport Sup bro I’m facing the same issue, have they gotten back to you?!
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Dom (@dom_de_la_rose) reported@zkDragon i wonder if i can use my @krakenfx or @coinbase login to prove i'm American to access AI?
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Cassanova (@cassanova_eth) reported@DavidLRipley @krakenfx Hello, i made a cash withdrawal on kraken and you told me it’s going to take at least 2 business days and it’s been more than a week, i can provide any information you need, I tried reaching out to your support but to no avail, bot keeps giving me the same answer
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Mathias Onea (@mathiasonea) reported@FabrizioRomano @krakenfx In my opinion, France 🇫🇷 have shown the most consistent performances (so far…) It might come down to yet another showdown in the final with messi and mbappe. If ronaldo doesn‘t kick out France before.
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J (@jkc0le) reported@krakensupport @buyerofponzi @Tradermayne wanna help a dude out with your partner?
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MuGi (@rouhai1) reported@heis_zaaye @FabrizioRomano @krakenfx they barely beat croatia with fifa help. two goals called offside both were legit goals
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freedom (@theguardian1988) reported@VTLink @krakenfx Me too, my money is blocked and I have zero support. I ran away.
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Derek (@Derek9o9) reported@KrakenSupport @krakenfx I have an open ticket #21839264. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.
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Randall (@BryanSpaulding7) reported@krakenfx @krakenpro @krakensupport It’s been over 8 days and my bitcoin transfer still says pending and no response from the damn customer service or sucking email
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LVRD VADR (@LVRDVADR) reportedyou ******* morons make customer service impossible …. 1.5 million liquid to buy btc with and you have me talking to a ******* AI @coinbase dumb ***** moving the shmoney to @krakenfx
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Ray (@primeray333) reportedWhy is #kraken #krakensupport the only exchange that can’t trade $H. They say it’s a problem with humanity’s gateway but no other exchange is having issues. They froze it for 9 days causing holders to lose money. Seems like they don’t want liquidity leaving their platform.
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June (@junecollections) reported@FabrizioRomano @krakenfx Portugal **** up not to finish 1st sha but we move..
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IAMVEGASCHICK (@GOVhackersNmyPH) reported@krakensupport I am DESPERATE!! NOV 2023 LAST TIME I WAS ABLE TO ACCESS MY ACCOUNT I HAVE GONE BK AND FORTH WITH EMAILS WITH U GUYS THEN NEVER HEARD FROM U AGAIN HACKERS ALSO TOOK OVER MY EMAILS ! THEY STOLE MY CRYPTO! I ONLY PURCHASED I NEVER SOLD ANYTHING AND I BOUGHT XRP CHEAP
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Onlyonehunter | ETHGas ⛽ (@onlyonehunter12) reported@CryptoMiners_Co @krakenfx @krakenpro This is actually a pretty big move. Easier access to perpetuals in the U.S. was only a matter of time
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Stacy Muur (@stacy_muur) reportedI’ve been looking more into Aavenomics 3.0, and imo this is one of the more important tokenomics updates in DeFi right now. They are trying to make $AAVE less of a passive governance token and more of the asset that sits at the center of the protocol’s economics. That matters because @aave already has the hard part working with things like real lending activity, GHO, institutional products, and now a bigger push toward RWAs and V4. Aavenomics 3.0 takes that a step further by moving buybacks to become more automatic and built into the system, instead of being something a committee manually decides each time. Also, Aave reportedly pushed back on a discounted 15% stake sale to @krakenfx at a $385M valuation, which IMO shows the team does not want Aave valued like some cheap DeFi asset. Pretty cool, ngl. Anyways, there is also V4, which pushes Aave toward tokenized stocks and securities lending, a market estimated around $4.6T. So I think the bigger idea is pretty simple. Buybacks can strengthen the $AAVE value-accrual story, while V4 expands the market Aave can go after. That’s why I think Aavenomics 3.0 is interesting. Because the protocol already has real usage + revenue, and now the focus seems to be on making sure more of that economic activity actually connects back to $AAVE.
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sharanx (@sharan01x) reported@krakensupport One of your support team members is absolutely refusing to answer a direct question and keeps giving me canned responses. I don’t have an option but to post this publicly as my messages keep ending up with the same person. Can I get *anyone* else to respond to me?
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Towards Blissful Moments (@CalmnessWithin) reported@krakensupport hello, can you please do something about the website and app versions for the charting and other features within it. As the drawings do not transfer/keep in place if used on different/same devices. Having the ability to quickly add sl/to. Plus many others...
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nuria var (@AdrianoGenghi) reported@krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980
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TalkSmackFS (@TalkSmackFs) reported@Multisiteltd @blockchainZach @krakenfx ive never had an issue with Kraken
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保护安琪拉的狄仁杰 (@angmuzik11) reported@krakensupport Ticket #21797210. Kraken’s official Chinese Telegram support told me receiving funds from any crypto wallet/platform was permitted. After an HTX/Huobi-related USDC deposit, my verified account was restricted and I was told to apply for a BVI Specific Licence. I have submitted SOF and licence materials. Please escalate to compliance/sanctions.