Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (73%)
- Transactions (9%)
- Login (9%)
- Transfer (9%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Mobile App | 16 days ago |
|
Bordeaux
|
Transfer | 16 days ago |
|
Valence
|
Mobile App | 2 months ago |
 Stockholm
|
Mobile App | 2 months ago |
 Province de Liège
|
Mobile App | 2 months ago |
 Mannheim
|
Mobile App | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Gerald Patterson || Recovery Specialist (@Jennifercdq) reportedInvestor Caution: #AscendEX #Kraken #KrakenFX Before investing, conduct proper research and verify platform details independently. If your withdrawal remains pending or stuck, keep all transaction records, wallet details, and support conversations secure. Message me to discuss your situation and explore possible recovery options.
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Rob Routt (@RobRoutt) reported@krakenfx does anyone respond over there to a customer trying to get help? I have opened and escalated a ticket and absolutely no response.
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Mohamed Hassanein (@Hassanein_Labs) reported@krakenfx @WilliamsF1 I opened an account on Kraken about a year and a half ago and until now I have not been accepted because of the face photography, and the problem is that there is no option to photograph the face again, I contacted support but to no avail, I do not see the option to try again.
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GavalarZeGreat the 2nd (@gavalarthegreat) reported@krakenfx Sell, fix brakes and windshield on van!
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Pupurito (@Khodepoopoo) reported@THChumor @krakenfx 0xB6d7DBE4B946B4D6776101B2506e97C39D3F848b i need help bro
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Bullum ☘️ (@bullumCrypto) reported@krakenlistings @dappOS_com @krakenfx since the mobile app update it has been extremely slow and unusable, any idea? It takes 30 seconds to load between windows etc.
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liquidated (Dev Arc) (@liquidated0x) reported@CryptoEmpressX @krakenfx @krakenpro support vendor breaches are the new meta ngl, least funds safe tho
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Anastasia Slunkova (@anastasiafinds) reported@krakenfx Escalate ticket 22244398 One week pending deposit, support does not respond
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YHWH is KING #KASPA (@StAnSaHa89) reported@krakenfx help my colombian people :( rebuild
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Stoneundead (@Stoneundead228) reported@KrakenSupport @krakenfx My verification is stuck, and my funds are currently held. Regular support is not responding to my tickets. Please help me escalate this issue and look into my case. Ticket ID: 21620757 Public Account ID: AA16 N84G QSP6 KTOY
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Mark (@markmetaplanet) reported@krakenfx @Payward @arjunsethi Please update me I am suffering from follicular lymphoma cancer and I can't deal with this please help
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Don’t Buy Coins (@BuyTheNetwork) reported@FreeThinkerInc @OKXHelpDesk @krakenfx Wow. I hope it does not come to that. I can’t imaging waiting 9+ days for an “instant transfer”. That is obscene. Not even brick and mortar banks do that. Wonder if OKX is experiencing serious problems with their systems. Doesn’t make me want to trust them.
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Mr. Bear (@Hey_Jihad) reported@RJShahinMahmud1 @krakenfx actual users, real migration help
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Joshua Ian Cooper || CryptoRecovery (@Phemmypro) reportedInvestor Caution: #AscendEX #Kraken #KrakenFX Before investing, conduct proper research and verify platform details independently. If your withdrawal remains pending or stuck, keep all transaction records, wallet details, and support conversations secure. Message me to discuss your situation and explore possible recovery options.
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Salty Sherry (@SaltySheriKoko) reported@AdamZie51311303 @krakensupport Adam, don’t use any Kraken help here. I was scammed by the help. And whatever you do, don’t give out your seed phrase. They will get you to do it thinking they are helping.
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Salty Sherry (@SaltySheriKoko) reported@moropeza1930 @krakenfx Kraken was holding my btc for 90 days. I tried to get help and was scammed.
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Cryptobitfire "🐉 $MON"꧁IP꧂(✸,✸)(Ø,G) (@cryptobitfiDaO) reported@krakenfx Mission impossible
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Salty Sherry (@SaltySheriKoko) reported@_Norbert_J @krakensupport They are not Kraken support. A scam
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Daniel Wilson ~~Crypto Expert (@DanielWils59) reportedInvestor Caution: #AscendEX #Kraken #KrakenFX Before investing, conduct proper research and verify platform details independently. If your withdrawal remains pending or stuck, keep all transaction records, wallet details, and support conversations secure. Message me to discuss your situation and explore possible recovery options.
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Mernsour Verlarrervey (zetarium) | ETHGas ⛽ (@Mernsour345) reported@krakensupport Please I can't login to my exchanger account kraken
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Dr.Hash“Wesley” (@CryptoApprenti1) reportedIt's 2026 and Kraken @krakenfx is still running these cheap tricks on unsuspecting users. Laughable. The sooner you shut down, the better.
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CHAN11 (@chanchullo112) reported@krakenfx Finde out who sent it by error and send it back....
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Danny (@BetTheOver85) reported@PardonMyTake @krakenfx These were absolutely terrible, also am I the only one who’s wife doesn’t make him go to all this dumb stuff? The worst one is pumpkin patch/apple picking/fall nonsense. Honorable mention: family portraits
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Min 🥤 (@minhokim) reported@Sixers228 @krakenfx Appreciate the support
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🇺🇸 Freedom Piper 🇺🇸 (@FreeThinkerInc) reported@BuyTheNetwork @OKXHelpDesk @krakenfx Yeah, I have a Kraekn account as well. And I agree, they have always been on the ball whenever I have had issues. Plus I get a call from a human if necessary, something OKX does not appear to offer. I am opening a fraud case with my bank if OKX does not resolve by EOD tomorrow.
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Cypher Vorthos (@Cypher_Vorthos) reported@krakenfx It would help if the available stocks to trade weren’t limited to like 5. The recent S&P500 addition was good, but we need a lot more.
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Nate (@CrytoNathanael) reported@krakenfx LONG THAT ****!
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Crypto Economy News (@CryptoEconomyEN) reportedThe line between crypto exchanges and traditional brokers is getting thinner. @krakenfx has launched access to 7,000+ U.S. stocks in Europe, alongside crypto and tokenized xStocks in the same regulated platform. The bigger story isn't adding stocks. bitcoin:native It's traditional and on-chain markets starting to converge in the same place.
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Md Sujon (@divnomiz19) reportedI’ve been using Kraken for a long time, and I always assumed it was a reliable exchange because of its reputation. But after my recent experiences, I’m honestly extremely disappointed with Kraken’s customer support. Their live chat support is frustrating. You can wait a long time just to get an agent, explain the entire issue, and then be told: “Your case has been forwarded to our email support team. They will get back to you.” If live chat can’t resolve even simple issues and everything is pushed to email support, what is the purpose of having live chat? Recently, I accidentally deposited USDT instead of USDC into my Kraken account. The deposit is visible in my account but hasn’t been credited. I contacted live support, provided all the requested information, and was told that the case had been escalated to the email team. It has now been several days with no meaningful update. What makes this even more frustrating is that Kraken’s own terms say USDT deposits and withdrawals are supported for EEA clients, even though USDT cannot be traded. I’m not asking to trade it—I simply asked Kraken to credit the deposit so I can withdraw it. Still, I’m being told to wait for an email response. And this isn’t my only bad experience. I previously deposited almost $100 worth of USDC using the BSC network by mistake, even though Kraken doesn’t support USDC deposits on BSC. I understand that mistakes are the user’s responsibility, but we are human and mistakes happen. Many major exchanges have recovery processes for unsupported-network deposits. Kraken simply told me that they couldn’t recover the funds. I understand that exchanges have security procedures and cannot recover every deposit. But completely lacking a reasonable recovery process, combined with extremely slow customer support, makes it very difficult to trust the platform with your funds. I’m genuinely disappointed with Kraken. A top-tier exchange should have a much better support and asset-recovery system. @krakenfx, I hope you seriously improve this experience for your customers. @Krak
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Aalcee (@AlDas1405) reportedMost companies treat impersonation as a user-education problem: “Watch out for scams.” “Check the URL.” “Never share your password.” But users will always make mistakes. @krakenfx is taking a different route. If someone calls saying they’re from Kraken, users can now check inside the app if the call is actually from them. They can even challenge the caller with a one-time code. It flips the responsibility. Instead of expecting users to figure out who’s fake, just give them a way to check who’s real. Much better than another “stay vigilant” warning.