Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (58%)
• Transactions (17%)
• Login (17%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Valence	Mobile App	2 days ago
Stockholm	Mobile App	11 days ago
Province de Liège	Mobile App	24 days ago
Mannheim	Mobile App	24 days ago
Paris	Mobile App	24 days ago
L’Étrat	Login	24 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  nuria var (@AdrianoGenghi) reported 5 minutes ago

  @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  Howard Brown (@BigDog0601) reported 12 minutes ago

  @TheodoreB30917 @krakensupport Are you able to finally get some help because I’m having the same issue

• 
  leogarbarino (@leogarbarino1) reported 14 minutes ago

  @krakenfx Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  IAMVEGASCHICK (@GOVhackersNmyPH) reported 14 minutes ago

  @krakensupport I am DESPERATE!! NOV 2023 LAST TIME I WAS ABLE TO ACCESS MY ACCOUNT I HAVE GONE BK AND FORTH WITH EMAILS WITH U GUYS THEN NEVER HEARD FROM U AGAIN HACKERS ALSO TOOK OVER MY EMAILS ! THEY STOLE MY CRYPTO! I ONLY PURCHASED I NEVER SOLD ANYTHING AND I BOUGHT XRP CHEAP

• 
  Anna (@BlondeTexan71) reported 15 minutes ago

  @krakenfx Do you have a customer service email

• 
  Maskripto (@fypdonk) reported 16 minutes ago

  @rednasyeah @krakensupport me too, same issue bro

• 
  India Crypto Research (@icr_indiacrypto) reported 24 minutes ago

  @CoinDesk @krakenfx @solana 2,500 tokens, most of which never had a path to a centralized exchange before. Settlement under 60 seconds, fees under a cent, no seed phrase. Kraken just gave retail users access to the exact liquidity window that used to belong only to people who could run their own wallet.

• 
  freedom (@theguardian1988) reported 26 minutes ago

  @VTLink @krakenfx Me too, my money is blocked and I have zero support. I ran away.

• 
  Onlyonehunter | ETHGas ⛽ (@onlyonehunter12) reported 27 minutes ago

  @CryptoMiners_Co @krakenfx @krakenpro This is actually a pretty big move. Easier access to perpetuals in the U.S. was only a matter of time

• 
  Zarrish Anomage 🧙‍♂️,🧙‍♂️ (@zar_rish) reported 28 minutes ago

  @dylan1970q7 @krakensupport @krakenpro Day 11 here without no fix

• 
  AO Daniel (@iamaodaniel) reported 29 minutes ago

  @krakensupport I’m never gonna get my money back from you guys for some reasons I didn’t know How can a company like kraken say they don’t know Roarmoney account or they can’t verify the roar money account I provided You all should employ professional customer service agent smh

• 
  hibridotran (@Minunki349449) reported 30 minutes ago

  @krakensupport @krakenfx @krakensupport 5 BUSINESS DAYS waiting. €2,400 SEPA Instant deposit to Payward Ireland Limited on hold since June 6th. Verified customer since 2020. Ticket #21613399 Multiple support tickets sent. ZERO human responses. Only automated replies. Where is my money?

• 
  Matej (@matejbusic) reported 33 minutes ago

  @krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...

• 
  Hussain Zulfiqar (@hussainzulz) reported 34 minutes ago

  $TAO is leading the decentralized AI race. First @krakenfx, now it's @OKX showing its support for the Bittensor ecosystem. Long-term bullish.

• 
  Nitin Danak (@Nitkama) reported 37 minutes ago

  @krakensupport now I am seating here and no one replying or providing any information and telling me sensitive information, they have no clue what they are doing, No agent on their Kraken Pro support chat, I tried for the whole day

• 
  meme (@bet_aighth) reported 38 minutes ago

  I still haven’t receive any solutions And why don’t you have human costumer service @Krak @krakenfx @krakenpro AA32 N84G M6FS HI5A

• 
  𝙿𝚁𝙴𝙲𝐄𝐘𝐄𝚂𝙴 𝚂𝐄𝐘𝐄𝙶𝙷𝚃 (@_Precise_Sight_) reported 39 minutes ago

  @krakenfx btc will go down

• 
  Fosya (@Fosyartoj) reported 42 minutes ago

  @krakensupport Hello Kraken support. I need your help. My account was closed without my notice after connecting Kraken Wallet. It’s been a month and your team is not answering me :(

• 
  GiSar (@sar_gian) reported 42 minutes ago

  @iamlizmarino @krakensupport Same 4 me. Holding for a week. Support never wrote back. They are bs

• 
  Stephane Clousier (@joselpatriota) reported 44 minutes ago

  @RaccoonUnleash @krakensupport Have you fix issue?

• 
  Deplorable A (@Crimson_n_Cream) reported 47 minutes ago

  @krakensupport I need help from official @krakensupport

• 
  Sun Wukong (@degenhistory) reported 49 minutes ago

  @krakensupport pls help me, i cant withdraw

• 
  J (@jkc0le) reported 52 minutes ago

  @krakensupport @buyerofponzi @Tradermayne wanna help a dude out with your partner?

• 
  Watergoestosea (@watergoestosea) reported 55 minutes ago

  @krakensupport It's well above, nonetheless you refused saying it's technically impossible. In your page you say that's a standard case recoverable with a $200 fee.

• 
  Jefe (@Ghost_OMM) reported 57 minutes ago

  @krakensupport @daliliu834 Your replying to others posts but actual customers with real problems you ignore ?

• 
  Matrix589 (@ExpressClean1) reported 58 minutes ago

  @Bamaboy1XRP @krakensupport I think it might be a liquidity issue with the space x IPO tomorrow.. who knows

• 
  J (@jkc0le) reported 1 hour ago

  @krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

• 
  Dusan Djajic (@dzaja87) reported 1 hour ago

  @krakensupport worst support i ever had. Im waithing for more than 20 days for answer on my question why my recurrings are failing! My credit card deposit is not confirmed for 10 days and all you can do is to give me AI to chat with me.

• 
  Rednas (@rednasyeah) reported 1 hour ago

  @krakensupport Thank you for getting back to me and the link. It specifies though that this is a UK specific ban of HTX, so how can this basically block all worldwide people that use, or have used, the htx platform? Perhaps there's something your legal team can do?

• 
  GiSar (@sar_gian) reported 1 hour ago

  @krakensupport you black my deposits with no explanation. Support AI is a joke. Cant get to a real person. you suck