Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	6 days ago
Mannheim	Mobile App	6 days ago
Paris	Mobile App	6 days ago
L’Étrat	Login	6 days ago
Paris	Mobile App	6 days ago
City of Brussels	Transactions	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Luck 🍀, Ca-caw - @ Schiedam (@Luck_x_Luck) reported 3 minutes ago

  @krakensupport It is not a connectivity problem, it's a pop up page in the app blocking the option to log in in the first place.

• 
  Cypto Montana (@HTX_Web3) reported 8 minutes ago

  @benbybit @xStocksFi @krakenfx This platform is terrible. Just because I deposited 200 USDC, it triggered a series of complicated checks and froze my account. Now, 20 days have passed and I haven't heard anything. Every time I contact customer service, they say to wait forever for a response.

• 
  GG Bond (@BIGBOSS_BRK) reported 9 minutes ago

  @krakenfx When will the APT chain support USDC? I see that the APT chain already supports USDT, but not USDC.

• 
  X vidsion (@XVidsion) reported 10 minutes ago

  @krakenfx Ponzi scheme Incoming. To steal from retail. **** Stocks!

• 
  The Bittensor Netrunner - TAO - NOCK - (@TheTNetHunter) reported 10 minutes ago

  I wish I could swap $NOCK faster on dips. @krakenfx maybe you can fix this?

• 
  zierl (@ShenQuant) reported 13 minutes ago

  @krakensupport yeah see this isnt real support lmao, maybe hire some more workers, absolute joke, and ive read HEAPS of people having this issue, seems only since bitcoin has been going down, wonder if you guys are misusing funds

• 
  Ponzi Trader (@buyerofponzi) reported 17 minutes ago

  @RookieXBT @krakenfx @FIFAWorldCup If rookie gets tickets and I don’t I’m causing problems

• 
  Maskripto (@fypdonk) reported 18 minutes ago

  @krakensupport Has anyone managed to resolve this issue and get out of it? Or are the funds really still being held?

• 
  J (@jkc0le) reported 18 minutes ago

  @krakensupport @buyerofponzi @Tradermayne wanna help a dude out with your partner?

• 
  Notsu (@Notsu311406) reported 20 minutes ago

  @Kropotkin57 @krakensupport @jespow Yes issue can happen but lmao it takes 18 hours and not even fixed? What even worse is they didnt inform about that before i started withdraw Others exchanges always warn when problem happens!

• 
  J (@jkc0le) reported 22 minutes ago

  @krakensupport @jackisntme They don't respond to DMs. I'll prove it and post mine below where they keep ignoring my open ticket. @cobie whoops wrong support, yall aren't close to coinbase

• 
  stupidtrader (@lostinthechart) reported 27 minutes ago

  @matejbusic @krakenfx @krakensupport Its not legal for sure, sad thing with such things is that legal actions require you to put up lots of capital and will still take over a year before anything will happen. But Kraken lost my trust for sure, they only have AIs as customer service who cant even properly read

• 
  Bubba Mack (@Rewards_PAID) reported 28 minutes ago

  @krakenfx 2.5%, what a joke. Might as well put it in a bank. Is my money or BTC insured on Kraken? No? Why ******** wouldn’t you pay for that risk to get my capital? Should be 7% *****

• 
  J (@jkc0le) reported 28 minutes ago

  @krakenfx @FIFAWorldCup Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

• 
  J (@jkc0le) reported 28 minutes ago

  @krakenfx Can somebody at support please help after krakens system broke and lost my funds? You've had zero help to date and are forcing me down a legal path I prefer not to go

• 
  AO Daniel (@iamaodaniel) reported 29 minutes ago

  @krakensupport I’m never gonna get my money back from you guys for some reasons I didn’t know How can a company like kraken say they don’t know Roarmoney account or they can’t verify the roar money account I provided You all should employ professional customer service agent smh

• 
  Matrix589 (@ExpressClean1) reported 30 minutes ago

  @Bamaboy1XRP @krakensupport I think it might be a liquidity issue with the space x IPO tomorrow.. who knows

• 
  Hurricane (@Hurricanelye) reported 31 minutes ago

  @krakensupport My account was put on hold due to a small HTX/Huobi transfer 27/05 (or so I gathered from an email similar to this post two days after the transfer). I have responded to support for more details but have had no answer for nearly 2 weeks. Could you look at my ticket for me please?

• 
  ldceli (@ldceli) reported 32 minutes ago

  @krakenfx can't withdraw my money from kraken, impossible to contact any human i'm constantly directed toward useless AI or FAQ, is there a human on this account that can help?

• 
  Deplorable A (@Crimson_n_Cream) reported 39 minutes ago

  @krakensupport I need help from official @krakensupport

• 
  Evya East (@Freshya7f) reported 39 minutes ago

  @krakensupport This is where automation and ai fail I would be able to resolve this problem much faster if I had a actual human being that I could call and help me work through these issues

• 
  CodeZen (@CodeZen_vx) reported 40 minutes ago

  What's wrong with my account? Why does it show "frozen" when I try to withdraw funds? No one has replied to my emails either. Please help me check and resolve the issues with my account as soon as possible. Email Ticket # 21484330 @krakenfx @krakensupport

• 
  Gurpreet (@Gurixkailey) reported 40 minutes ago

  @krakenfx i need help i transfer my funds coin base to kraken but sill dis not received yet

• 
  FTF 📜 (@XSpark10) reported 50 minutes ago

  @inkonchain @krakenfx you need to be knocked down a peg. "Clawed back" a few feet. Thieves!

• 
  Izulisen (@Izulise) reported 50 minutes ago

  @krakensupport My deposit of 109 USDC via Polygon is "On Hold" since June 11. Ref ID: FTfUb2T...Please help resolve urgently.

• 
  Lubinga Daniels Kironde (@LKironde64186) reported 53 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup All africans let us support mexico when playing SouthAfrica.

• 
  Mr Market (@dogreadsnews) reported 55 minutes ago

  @krakensupport Ticket # 2159057. I completed the requested security affirmation but my account remains restricted and support has stopped responding. Please escalate.

• 
  freedom (@theguardian1988) reported 55 minutes ago

  @krakensupport I have a withdrawal that's been stuck with the word "pending" for about 4 days. No support. I've sent emails with all the details and screenshots, but nothing. Can I get my money back?

• 
  Randall (@BryanSpaulding7) reported 55 minutes ago

  @krakenfx @krakenpro @krakensupport It’s been over 8 days and my bitcoin transfer still says pending and no response from the damn customer service or sucking email

• 
  Stephane Clousier (@joselpatriota) reported 58 minutes ago

  @RaccoonUnleash @krakensupport Have you fix issue?