Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (50%)
• Transactions (25%)
• Login (17%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Stockholm	Mobile App	3 days ago
Province de Liège	Mobile App	16 days ago
Mannheim	Mobile App	16 days ago
Paris	Mobile App	16 days ago
L’Étrat	Login	16 days ago
Paris	Mobile App	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Anna (@BlondeTexan71) reported 16 seconds ago

  @krakenfx Do you have a customer service email

• 
  leogarbarino (@leogarbarino1) reported 6 minutes ago

  @arjunsethi Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  hibridotran (@Minunki349449) reported 7 minutes ago

  @krakensupport @krakenfx @krakensupport 5 BUSINESS DAYS waiting. €2,400 SEPA Instant deposit to Payward Ireland Limited on hold since June 6th. Verified customer since 2020. Ticket #21613399 Multiple support tickets sent. ZERO human responses. Only automated replies. Where is my money?

• 
  Kakegurui (@KakeguruiGenki) reported 8 minutes ago

  @krakenfx @Cointelegraph but it can take down kraken if security isn't good. (blz protect my bags 😭)

• 
  leogarbarino (@leogarbarino1) reported 9 minutes ago

  @krakenfx Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  ReHell (@ReHell_Gaming) reported 11 minutes ago

  @LaydeeyBug @krakenfx What's the next step? Have you contacted support or taken any action?

• 
  Mesho (@Mesho13568) reported 12 minutes ago

  @benbybit @xStocksFi @krakenfx Hello, my account was restricted on June 4, 2026 and my Fiat withdrawals are locked. No response yet on my Compliance Ticket. Issue is related to receiving USDT from HTX. I’ve submitted all documents. Please escalate. UID: 368658685 — Appeal ID: 737be5ade6654418af7b557dfa32f3d3

• 
  J (@jkc0le) reported 13 minutes ago

  @krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

• 
  Pandastg (@Alexis35623) reported 15 minutes ago

  @KrakenSupport Help! My account was hacked in early May and my email was changed without my consent. I filed an official police report immediately. Since then, my account has been locked and you have ignored all my emails and formal complaints. ​Because of this, I am now facing

• 
  Zarrish Anomage 🧙‍♂️,🧙‍♂️ (@zar_rish) reported 15 minutes ago

  @dylan1970q7 @krakensupport @krakenpro Day 11 here without no fix

• 
  Emmanuel – Big Tech & AI Investor (@EmmanuelInvest) reported 15 minutes ago

  Retail investors are taking more control of their portfolios, @krakenfx CEO @DavidLRipley tells @Courtenay_Brown. "A big part of what we're trying to do ... [is] give individuals the same tools, the same data information that big institutions can have access to." #AxiosAMLive.

• 
  Ray (@primeray333) reported 20 minutes ago

  @Humanityprot @krakenfx @krakensupport #krakenfx Kraken has now completely stopped responding to me. After 10 days of locking my $H with no timeline, their support AI now just says “I’m having trouble answering right now” every time I ask anything .

• 
  Ray (@primeray333) reported 22 minutes ago

  @krakenfx @FIFAWorldCup #Krackenfx how about unlocking #humanity so we aren’t forced to loss money. They’re being deliberately vague. They keep saying “there was an incident” or “there’s a gateway problem,” but they refuse to clearly say whose problem it is. Other exchanges are trading just fine.

• 
  stupidtrader (@lostinthechart) reported 22 minutes ago

  Anyone knows someone who works at @krakenfx ? With all the respect but their customers service only exists of extreme retards who cant even read properly. Scammy exchange it seems

• 
  Maskripto (@fypdonk) reported 23 minutes ago

  @krakensupport Has anyone managed to resolve this issue and get out of it? Or are the funds really still being held?

• 
  Dusan Djajic (@dzaja87) reported 24 minutes ago

  @krakensupport worst support i ever had. Im waithing for more than 20 days for answer on my question why my recurrings are failing! My credit card deposit is not confirmed for 10 days and all you can do is to give me AI to chat with me.

• 
  Matej (@matejbusic) reported 27 minutes ago

  It's been 7 days @krakensupport you fail to explain why you froze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash

• 
  leogarbarino (@leogarbarino1) reported 27 minutes ago

  @krakenpro @follis_ Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  F@NTM! (@Jewjubrown) reported 34 minutes ago

  @krakensupport good day please I have not been able to access my account for over 5months. Not on the app not via web. Where can I send an email please.

• 
  @Xzbit12 (@geofrei31) reported 36 minutes ago

  @solana @krakenfx All that's left is to review the issue of $SOL inflation and, if possible, burn it down to make it explode like @HyperliquidX

• 
  Watergoestosea (@watergoestosea) reported 37 minutes ago

  @krakensupport It's well above, nonetheless you refused saying it's technically impossible. In your page you say that's a standard case recoverable with a $200 fee.

• 
  Juicy Juicy (@Juicyjuicyart) reported 42 minutes ago

  @krakensupport My deposit of $13k usd hs been on hold for nearly a month. I received a message from Phillip at support requesting specific documents and I gave all documents and more and have heard nothing back for a month. I have sent 3 follow up emails and in app chat and received NO HELP.

• 
  J (@jkc0le) reported 46 minutes ago

  @TraceNovaRecov @krakensupport now I'm getting spammed like this because you won't respond to my DMs, so I have to take to public forums to get a response. You do see the issue here right?

• 
  Ray (@primeray333) reported 49 minutes ago

  @krakenfx “I believe freezing customer funds for multiple days with no explanation or timeline is a violation of your regulatory obligations as a registered exchange. Humanity crypto has been frozen for 5 days and this issue needs to be investigated.

• 
  Zarrish Anomage 🧙‍♂️,🧙‍♂️ (@zar_rish) reported 52 minutes ago

  72hrs since @krakenfx placed limit on my account when I initiated withdrawal and I'm unable to do anything. no response from the support ticket too. at this point, all I need is my funds on d app and u can keep ur faulty app, I'll move to other cex .

• 
  FTF 📜 (@XSpark10) reported 53 minutes ago

  @krakenfx You guys are Thieves! You treat your customers like **** theyll return it in kind. @krakenfx

• 
  linktopher11 (@VTLink) reported 54 minutes ago

  Day 4 of being a kraken + member and still not getting service or help with my issue, this @krakenfx account sucks.

• 
  $DOG ᛤ (@FreedogecoinCom) reported 56 minutes ago

  Strategy bought back the Bitcoin $BTC they sold on sale. If you are not buying $DOG BITCOIN now I can’t help you. Decentralized Fixed Supply on Bitcoin. @krakenfx @xverse

• 
  Crypto Shark Trading (@cryptoshark0x) reported 58 minutes ago

  @CalmnessWithin @krakensupport Same issue on my side currently

• 
  Stephane Clousier (@joselpatriota) reported 59 minutes ago

  @gfl123151 @krakensupport Hello there have you fix issue?