Kraken status: access issues and outage reports
Problems detected
Users are reporting problems related to: login, transactions and website.
Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 18: Problems at Kraken
Kraken is having issues since 02:20 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Login (58%)
- Transactions (17%)
- Website (8%)
- Mobile App (8%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Transfer | 9 days ago |
 Toronto
|
Transactions | 10 days ago |
 The Dalles
|
Login | 20 days ago |
 Bonn
|
Transactions | 1 month ago |
|
Zwischenahnerfeld
|
Login | 2 months ago |
|
Yukon
|
Website | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
-
Z3r0w 🔶 Traders (@_Z3r0wTraders) reportedHey @krakensupport, thanks for the reply. —We know the on-chain 0.5% tax burn exists, but the community really appreciates exchanges like Binance that go further by burning LUNC from their own trading fees every month and publishing the reports. —This has burned billions and shown strong support. Would Kraken consider doing the same? —It would mean a lot to the global LUNC holders who are still building and believing in Terra Classic’s recovery.
-
Watttttt (@Funnyhoodiecli1) reported@krakensupport Fix the ******* site bro
-
LP89 (@Lumiphoton89) reported@krakenfx Not a good first impression of Kraken. When I tried to trade SOL for GBP, I get this: "Order submission failed Your trading is currently suspended. Please enable Sign-in 2FA and contact support quoting reference TradeTL1" I already have sign-in, funding, and trading 2FA set up.
-
goyim (@aymane_eth) reported@SailorManCrypto @breakoutprop @krakenfx this **** is so disgusting bro I have 2 accounts with them, makes me sick these mfs need to be held accountable
-
SkylerBlue (@li01453) reported@krakensupport I’m over the moon — the issue is fully resolved! It took 101 days from Feb 2, and I thought I’d never get this money back. Huge thanks to Kraken for going above and beyond! They didn’t charge me a cent — just needed some patience.
-
J.P. ZeroX (@YellowNutellaa) reported@BSCNews @krakenfx @chainlink Chainlink need to be studied. So much news but price down continues
-
SOLBTC 🇬🇧🇮🇳 (@SUDHS_SOLANA) reported@brian_armstrong Moved to @krakenfx from your ****** exchange and customer service!
-
Rachael Vann Dert (@mpderham) reported@donson_skd @krakensupport I had same experience some days ago but fortunately I was able to resolve it. I doubt you'd get response from them, support team at kraken is wack!
-
Liquid Moonboi🦕 (@MilliShangai) reported@krakenfx Having problems withdrawing solona from kraken still showing pending withdrawal
-
thenim (@thenim9) reported@krakensupport Please fix your system, how can transfers to the same set of pre-registered wallet addresses result in flagging the account. What kind of unless detection system have you got? And your support team cannot u lock? Now my funds are locked and I can't pay my devs, madness.
-
Video Money Man (@VideoMoneyMan) reported@krakenfx Back down to $75k in less than a week like always
-
MMZ🛡️🇬🇷 (@mezertzoglou) reported@krakenfx no support on weekends?
-
crogs (@crogs) reported@krakensupport Wow. Literally does nothing. If I hit the envelope from your page it goes to it for like a second and comes back to the support page. Clicking the send us a private message button does nothing. I truly despise switching phones. Because when multiple things don't go right it sucks
-
the builder 🟪 (@cristian_xrpl) reported@krakenfx @MoneyGram Money gram? Too expensive. **** off
-
Supersavv (@supersavvv) reported@cryptocom @coinbase I have a withdrawal of 2700$ cash that hasn’t processed in 24 hours and also a 1400$ ETH transfer to a frequently used address that hasn’t processed in 6+ hours. This is at @krakenfx How would you guys resolve this matter for a long time customer?
-
Kunnida Hing (@HingKunnida) reported@krakenfx I need help please 🙏🏽
-
Block Tax (@CryptoTaxG) reported@CoinDesk @Krakenfx 56 million forms and a third under $1 — this is the de minimis problem in its starkest form. Staking rewards taxed at receipt, reportable regardless of value. Compare with EU's DAC8 regime, which has reporting thresholds built in. The US approach is going to drown taxpayers and the IRS in noise.
-
BlockBusiness 💹 (@blockbusinessOF) reported@krakenfx I need support please
-
uCantHandleTheTruth (@uCntHndlThyTrth) reported@Cryptoheat777 @LeonidasNFT @krakenfx If you're down 80% that means you aren't lowering your average. Can't complain if you're not actively doing what's best to lower risk or exit your position
-
Z3r0w 🔶 Traders (@_Z3r0wTraders) reported@krakensupport Hey @krakensupport, thanks for the reply. —We know the on-chain 0.5% tax burn exists, but the community really appreciates exchanges like Binance that go further by burning LUNC from their own trading fees every month and publishing the reports. —This has burned billions and shown strong support. Would Kraken consider doing the same? —It would mean a lot to the global LUNC holders who are still building and believing in Terra Classic’s recovery.
-
Techno Luis (@technoluis1) reported@CDemanincor @krakenfx Banks want that green light but policy uncertainty slows everything down. I focus on UAE precisely because stable policy attracts serious fintech talent away from regulatory whiplash.
-
InterWorld (@interworld_io) reported@krakenfx Probably back down again since we can't just consistently go up right now.
-
Oiko (@OikosBack) reported@krakenfx @coinbureau you should see what the NSA can play with, they have AI that can control your whole body, wild ****...
-
ecrypto (@cr7p2o) reportedHey @Krak , I love your service & everything you offer, but today I am disappointed! I moved from my XR to 16E and unable to migrate my Krak debit card. Your support says it’s not possible to do so. Cannot believe @krakenfx/@arjunsethi‘s team has “impossible” in the dictionary
-
Cryptoheat777 (@Cryptoheat777) reported@LeonidasNFT @krakenfx Always nice to hear talking points, but I am still down 80% on my $DOG
-
DaddyRist_WSB (@DaddyRist) reported@BSCNews @Payward @krakenfx Kraken filing OCC trust charter is W positioning fr fr. Skips the state by state Money Transmitter mess and opens the door to fed master account access. Coinbase better lock in or they're cooked
-
Izak (@Izakvdm) reported@krakensupport So when trying to request support about not being able to log in, I have to log in ... please explain the lack of basic procedural/logic thinking?
-
Tesleum (@tesleum) reported@krakensupport Disappointed support
-
MIKS (@MIKS_ae) reported@krakenfx the community support back-and-forth is the standard reciprocal posting, gm Kraken
-
Starborne ✨🛸 (@incmarines) reportedGood afternoon @krakensupport @krakenfx Just a polite one-month follow-up on Ticket #155018495 and the #PulseChain USDC recovery. I’ve been a long-time Kraken customer and have now waited 16 months total. I remain happy to pay the standard recovery fee immediately (plus I already sent PLS for gas). This is a simple manual send-back on an EVM-compatible chain. Any update or timeline would mean a lot. 🙏 Happy to resolve privately. Thank you for your help! 🫡