Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Login (58%)
- Transactions (17%)
- Website (8%)
- Mobile App (8%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Trenton
|
Mobile App | 8 days ago |
 Paris
|
Transfer | 25 days ago |
 Toronto
|
Transactions | 25 days ago |
|
The Dalles
|
Login | 1 month ago |
 Bonn
|
Transactions | 2 months ago |
|
Zwischenahnerfeld
|
Login | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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ChainResolve (@Web3Resolve) reported@DavidRobles235 @krakensupport Hey, are you still having that issue or has it been resolved?
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Jackyhood.eth | 📝 (@MechinePAN) reported@krakenpro $100k is NOT a small amount! @krakenfx restricted my account without sending a SINGLE warning or compliance email beforehand, causing my deposit of 100,000 USDC to be completely stuck—neither credited nor returned. For a supposedly "regulated exchange," your customer service is non-existent. My support emails are being completely ignored! Is this how you treat users' fund security? I need an urgent explanation and resolution! Ticket ID: #21467245 @KrakenSupport
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DahMJ🧞♀️ (@dahud_mj) reportedLiterally all customer support service from other exchanges i’ve used are never like this. @krakensupport i’m fed up at this point You do not want to resolve my case.
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MRKEL (@sabot120) reported@avax @krakenfx Big scam dont add money inside this garbage
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ryangtanaka | teia.cafe (@ryangtanaka) reported@BakingBenjamins @krakenfx @coinbase They still make you lock up your funds, though. It really is quite terrible. All the downsides, none of the upsides.
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Kathy Lien • BKFrex (@KathyLienffxxx) reported@jindegensol @krakenfx Customer Support! Hello @jindegensol , Customer reached out regarding [DelayResponse]. Before we dive in, let's confirm what they actually need. Please state out your challenges you are facing: What's the core problem they're facing right now? What outcome you hoping for?
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Rigo Cruz (@LankyGBC) reported@krakenfx Hello, my name is Edwin Cruz. This is my support ticket. 21482160 i’ve been trying to get in contact with you guys for over 50 hours and not a single person has responded back yet. The only thing I’ve gotten is something saying that I owe $10 but when I try to pay, it won’t
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Chiyo (@ChiyoSolana) reported@vstarbanks @krakenfx The ******* EU is going on. I had nothing but issues this entire year bec of their anti money laundering "updates". !
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Str8scope (@Str8scope) reported@krakensupport Yeah I figured it out a few hrs ago after some research on X. I've been chatting with your customer support agents for over 4 hrs and they haven't figured out what the problem is. My funds are showing on Kraken as "pending" even though it shows on-chain as "settled." $SUI is ***.
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Merica Mfer, F yea! (@RealAmer1can) reported@coinbase Just **** service after **** service. I wont put another dime in this ecosystem. Use @krakenfx or @binance , their teams actually .. you know... do stuff that helps peolpe not scam and screw them over. #coinbase needs investigated by the #SEC
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Pemburu Bansos | ETHGas ⛽ (@Sedaprasanyaad) reported@CRYPTOBOYSN @krakensupport @krakenfx If you sent usdt on bsc network to your kraken account, and your fund will not refund by them. Because they not support this network. Hope they will added usdt bsc chain.
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The Meme Godfather (@DaMemeGodfather) reported@krakensupport trying to get support for a deposit and can’t find any please advise
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Marcus | Macro Strategist (@Marcus_Analyst) reported@CoinDesk @JennSanasie @krakenfx Damn that **** still ain't yours
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Timothy 👨💻 (@tim_codes117) reportedIn 2023, about 3 years back I made @krakenfx clone from scratch in flutter, I just downloaded the app and built the few interfaces I could see and added it to my repo. I didn't post about it until early 2024. Still no AI help, all knowledge from the best tutors on YouTube and docs.
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Digital Arbitrageur (@digitalarbit) reported@krakenfx For the next leg down?
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NinjaTurtle (@Web3cryptoPump) reportedSOL volume is flipping ETH, with NVT ratios signaling massive organic demand. BTC holds 50 SMA support, but capital is rotating into SOL’s ecosystem as Glassnode SOPR resets. Efficiency is king. @cz_binance @coinbase @krakenfx #Bitcoin #Web3 #HODL
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?! (@Jamesslee011) reported@SpursOfficial @krakenfx Going down
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Gujil Ruipa (@GujilRuipa) reported@captainjack125 @krakenfx Verified stablecoins with stronger identity layers could support more secure agent driven financial systems
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American Crypto Guy (@Adam_Ogilvie_) reported@krakenfx You'll never have to sell it to access its value. $DGB
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Buster Brown 🍌 (@busterbNFT) reported@krakenfx Still waiting on my “support @Ukraine NFT, haha
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Oscar (@TheCryptoFlea) reported@krakenfx @Cointelegraph Or sell your Kidney for a down payment.
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Handa (@ananthanda) reported@krakensupport Thanks John - this feels human 🙏 Unfortunately we’ve had ticket numbers for days and filed internally from both of their Kraken accounts. I am happy to DM you ticket numbers (let me know). We’ve tried escalating with phone support several times and get no follow response.
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Jackyhood.eth | 📝 (@MechinePAN) reported@krakenpro WARNING to all traders: @krakenfx is holding my 100,000 USDC deposit with ZERO real communication, and now they even forced-closed my Ticket #21467245 as "RESOLVED" when nothing is fixed. Ignoring emails, sending vague responses, and shutting down complaints—your customer service is a total sham. I need a real manager to step in and release my funds NOW! @KrakenSupport
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NinjaTurtle (@Web3cryptoPump) reportedBTC holding $67k support as ETF inflows accelerate. Glassnode MVRV sits at 2.4, signaling room to run before overheating. MACD curling bullish on the daily while RSI stabilizes at 58. Regulatory clarity remains the main catalyst. @coindesk @krakenfx @Cointelegraph #BTC #Crypto
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Josh Medeiros (@Josh_Medeiros) reported@DavidOfSolana @krakensupport Spoke to support. There's an internal issue that they're having. They're working on the fix now
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戴维斯双击🔶 BNB (@btc10086) reported@krakensupport @TimOgilvieX Is he your Kraken technical support? Is he responsible for handling emails?
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Grod (@grod_gg) reported@vstarbanks @krakenfx Damn, tried customer service?
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DahMJ🧞♀️ (@dahud_mj) reported@robindotbd @krakensupport nahhh identity verification is having issues
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Phil Walton (@PhilWal03153213) reported@_TheSuper7_ @SpursOfficial @krakenfx Politely go **** yourself
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Jburdette (@MrJBurd) reported20 back and forth emails with @krakensupport and still no resolution. Same rinse and repeat bullshit by different agents trying to get their KPIs. No real support. @krakenfx is a terrible excuse for a "service" Do better.