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Kraken

Kraken status: access issues and outage reports

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Full Outage Map

Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

  • 58% Login (58%)
  • 17% Transactions (17%)
  • 8% Website (8%)
  • 8% Mobile App (8%)
  • 8% Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

CityProblem TypeReport Time
Trenton Mobile App 8 days ago
Paris Transfer 25 days ago
Toronto Transactions 25 days ago
The Dalles Login 1 month ago
Bonn Transactions 2 months ago
Zwischenahnerfeld Login 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • Web3Resolve
    ChainResolve (@Web3Resolve) reported

    @DavidRobles235 @krakensupport Hey, are you still having that issue or has it been resolved?

  • MechinePAN
    Jackyhood.eth | 📝 (@MechinePAN) reported

    @krakenpro $100k is NOT a small amount! @krakenfx restricted my account without sending a SINGLE warning or compliance email beforehand, causing my deposit of 100,000 USDC to be completely stuck—neither credited nor returned. For a supposedly "regulated exchange," your customer service is non-existent. My support emails are being completely ignored! Is this how you treat users' fund security? I need an urgent explanation and resolution! Ticket ID: #21467245 @KrakenSupport

  • dahud_mj
    DahMJ🧞‍♀️ (@dahud_mj) reported

    Literally all customer support service from other exchanges i’ve used are never like this. @krakensupport i’m fed up at this point You do not want to resolve my case.

  • sabot120
    MRKEL (@sabot120) reported

    @avax @krakenfx Big scam dont add money inside this garbage

  • ryangtanaka
    ryangtanaka | teia.cafe (@ryangtanaka) reported

    @BakingBenjamins @krakenfx @coinbase They still make you lock up your funds, though. It really is quite terrible. All the downsides, none of the upsides.

  • KathyLienffxxx
    Kathy Lien • BKFrex (@KathyLienffxxx) reported

    @jindegensol @krakenfx Customer Support! Hello @jindegensol , Customer reached out regarding [DelayResponse]. Before we dive in, let's confirm what they actually need. Please state out your challenges you are facing: What's the core problem they're facing right now? What outcome you hoping for?

  • LankyGBC
    Rigo Cruz (@LankyGBC) reported

    @krakenfx Hello, my name is Edwin Cruz. This is my support ticket. 21482160 i’ve been trying to get in contact with you guys for over 50 hours and not a single person has responded back yet. The only thing I’ve gotten is something saying that I owe $10 but when I try to pay, it won’t

  • ChiyoSolana
    Chiyo (@ChiyoSolana) reported

    @vstarbanks @krakenfx The ******* EU is going on. I had nothing but issues this entire year bec of their anti money laundering "updates". !

  • Str8scope
    Str8scope (@Str8scope) reported

    @krakensupport Yeah I figured it out a few hrs ago after some research on X. I've been chatting with your customer support agents for over 4 hrs and they haven't figured out what the problem is. My funds are showing on Kraken as "pending" even though it shows on-chain as "settled." $SUI is ***.

  • RealAmer1can
    Merica Mfer, F yea! (@RealAmer1can) reported

    @coinbase Just **** service after **** service. I wont put another dime in this ecosystem. Use @krakenfx or @binance , their teams actually .. you know... do stuff that helps peolpe not scam and screw them over. #coinbase needs investigated by the #SEC

  • Sedaprasanyaad
    Pemburu Bansos | ETHGas ⛽ (@Sedaprasanyaad) reported

    @CRYPTOBOYSN @krakensupport @krakenfx If you sent usdt on bsc network to your kraken account, and your fund will not refund by them. Because they not support this network. Hope they will added usdt bsc chain.

  • DaMemeGodfather
    The Meme Godfather (@DaMemeGodfather) reported

    @krakensupport trying to get support for a deposit and can’t find any please advise

  • Marcus_Analyst
    Marcus | Macro Strategist (@Marcus_Analyst) reported

    @CoinDesk @JennSanasie @krakenfx Damn that **** still ain't yours

  • tim_codes117
    Timothy 👨‍💻 (@tim_codes117) reported

    In 2023, about 3 years back I made @krakenfx clone from scratch in flutter, I just downloaded the app and built the few interfaces I could see and added it to my repo. I didn't post about it until early 2024. Still no AI help, all knowledge from the best tutors on YouTube and docs.

  • digitalarbit
    Digital Arbitrageur (@digitalarbit) reported

    @krakenfx For the next leg down?

  • Web3cryptoPump
    NinjaTurtle (@Web3cryptoPump) reported

    SOL volume is flipping ETH, with NVT ratios signaling massive organic demand. BTC holds 50 SMA support, but capital is rotating into SOL’s ecosystem as Glassnode SOPR resets. Efficiency is king. @cz_binance @coinbase @krakenfx #Bitcoin #Web3 #HODL

  • Jamesslee011
    ?! (@Jamesslee011) reported

    @SpursOfficial @krakenfx Going down

  • GujilRuipa
    Gujil Ruipa (@GujilRuipa) reported

    @captainjack125 @krakenfx Verified stablecoins with stronger identity layers could support more secure agent driven financial systems

  • Adam_Ogilvie_
    American Crypto Guy (@Adam_Ogilvie_) reported

    @krakenfx You'll never have to sell it to access its value. $DGB

  • busterbNFT
    Buster Brown 🍌 (@busterbNFT) reported

    @krakenfx Still waiting on my “support @Ukraine NFT, haha

  • TheCryptoFlea
    Oscar (@TheCryptoFlea) reported

    @krakenfx @Cointelegraph Or sell your Kidney for a down payment.

  • ananthanda
    Handa (@ananthanda) reported

    @krakensupport Thanks John - this feels human 🙏 Unfortunately we’ve had ticket numbers for days and filed internally from both of their Kraken accounts. I am happy to DM you ticket numbers (let me know). We’ve tried escalating with phone support several times and get no follow response.

  • MechinePAN
    Jackyhood.eth | 📝 (@MechinePAN) reported

    @krakenpro WARNING to all traders: @krakenfx is holding my 100,000 USDC deposit with ZERO real communication, and now they even forced-closed my Ticket #21467245 as "RESOLVED" when nothing is fixed. Ignoring emails, sending vague responses, and shutting down complaints—your customer service is a total sham. I need a real manager to step in and release my funds NOW! @KrakenSupport

  • Web3cryptoPump
    NinjaTurtle (@Web3cryptoPump) reported

    BTC holding $67k support as ETF inflows accelerate. Glassnode MVRV sits at 2.4, signaling room to run before overheating. MACD curling bullish on the daily while RSI stabilizes at 58. Regulatory clarity remains the main catalyst. @coindesk @krakenfx @Cointelegraph #BTC #Crypto

  • Josh_Medeiros
    Josh Medeiros (@Josh_Medeiros) reported

    @DavidOfSolana @krakensupport Spoke to support. There's an internal issue that they're having. They're working on the fix now

  • btc10086
    戴维斯双击🔶 BNB (@btc10086) reported

    @krakensupport @TimOgilvieX Is he your Kraken technical support? Is he responsible for handling emails?

  • grod_gg
    Grod (@grod_gg) reported

    @vstarbanks @krakenfx Damn, tried customer service?

  • dahud_mj
    DahMJ🧞‍♀️ (@dahud_mj) reported

    @robindotbd @krakensupport nahhh identity verification is having issues

  • PhilWal03153213
    Phil Walton (@PhilWal03153213) reported

    @_TheSuper7_ @SpursOfficial @krakenfx Politely go **** yourself

  • MrJBurd
    Jburdette (@MrJBurd) reported

    20 back and forth emails with @krakensupport and still no resolution. Same rinse and repeat bullshit by different agents trying to get their KPIs. No real support. @krakenfx is a terrible excuse for a "service" Do better.