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Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
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Website (31%)
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Login (31%)
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Mobile App (25%)
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Transactions (13%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Frankfurt am Main |
Mobile App | |
| Aschaffenburg |
Login | |
 Rio de Janeiro |
Transactions | |
| Munich |
Login | |
 Ealing |
Mobile App | |
 Zaragoza |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Pablo Nahuel Guida
(@pabloNguida) reported
@krakensupport I’m here because the support is not helping me.
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notablebuyer.eth
(@notablebuyer) reported
@Nakamotolisk @krakenfx While taking money off centralized exchanges can't hurt I really don't believe Kraken is a scam. If there are withdrawal problems I think it's different reasons.
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Nakamotolisk.eth ( 60% 💵, 35% ₿, 5% Ξ)
(@Nakamotolisk) reported
I'm hearing things about @krakenfx. Their bank isn't allowing withdrawals. I had some fiat left on there - now all withdrawn to mainnet as USDC. USDC withdrawals are still working. I suggest you all get your funds off kraken. Better safe than sorry.
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Jesse Powell
(@jespow) reported
@smolwet @Carol_VanCleef @krakenfx It's a very complicated issue with online accounts. You can't always be sure it's even the account owner logging in. Could be a hacker. Could be they're using a VPN. Could be they're in an embassy or just on a layover at the airport. The IP doesn't tell you where the person is.
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Waseem (💙,🧡) 🇯🇵
(@orangejuice119) reported
@noblemillions @krakenfx @krakensupport wtf man VPN are your enemy if you are doing legit VPN only useful for robbery and illegal **** them support fellas can spot if your IP is tainted
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Δrchon ⚡️
(@bitarchon) reported
@noblemillions @krakenfx @jespow wtf is this ****
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GMaestas
(@GMaestas2) reported
@HugoPhilion @krakenfx Good afternoon Hugo. Who do I contact to initiate a support ticket to get the Songbird Explorer fixed to allow for transaction history csv file to be downloaded? Asked "Songbird Community" and was told the capability has not been working for some time Please advise
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Carol Van Cleef
(@Carol_VanCleef) reported
@jespow @krakenfx Point well taken on settlement. For the uninitiated it is an important distinction. GeoIP is KYC - Knowing where your customer is. Not required by law but is good practice to avoid a violation sanctions laws. Use of GeoIP is important mitigant if transaction goes thru.
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Jesse Powell
(@jespow) reported
@Carol_VanCleef @krakenfx To be clear the payment is _for_ a settlement, not a fine, of a self-disclosed potential issue. The GeoIP thing is complicated and it's not about KYC. People can register in one place and travel to another. GeoIP databases can become stale and aren't perfect. People use proxies.
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Brian Baldwin
(@BrianBBaldwin) reported
@krakensupport I will try from the website first instead of the phone app, and let u know
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Phoenix Smith
(@PhoenixSmith0) reported
@Biotech2k1 @krakenfx I use them for onboarding fiat, their customer service is A1 from my experience
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İsmail Ünal
(@ismail_unal_) reported
@krakenfx @FlareNetworks A new FTX crisis? Is there a problem at Genesis company? Is there any chance of sinking? Subsidiary Grayscale is said to hold 650000 bitcoins and etherium and other coins. Attention. Will a new collapse begin? / Dikkatli olun. Genesis batarsa bitcoin Yeni bir düşüşe geçebilir.
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Michael Angelo
(@meinphose) reported
@sjenkins189 @krakenfx @GBelanova I know of this, stop sharing so it won't stop working anything soon :)
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mrsMittens
(@mrsMittens269) reported
@Nakamotolisk @krakenfx If kraken falls, there really is no hope for this market. These guys are unironically the most legit exchange with no 100x perp gambling bullshit. I would be shocked if they are having issues, but as you say fail to prepare, prepare to fail
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The Fools ******
(@foolsbookie) reported
@DozyEric @krakenfx @jespow they have always had liquidity issues, and when it didn't happen for almost 2 years during the bull run, I presumed (now falsely) that they had resolved their liquidity issues, but it seems like they didn't. AVAX and XRP happened in the last two months, rest were in 2020 2/3
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İsmail Ünal
(@ismail_unal_) reported
@krakenfx A new FTX crisis? Is there a problem at Genesis company? Is there any chance of sinking? Subsidiary Grayscale is said to hold 650000 bitcoins and etherium and other coins. Attention. Will a new collapse begin? / Dikkatli olun. Genesis batarsa bitcoin Yeni bir düşüşe geçebilir..
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NM / Imperator
(@noblemillions) reported
@FatManTerra @krakenfx They have no reason to suspect that because I provided them my passport, recent proof of residence and I had the same funds on Kraken for months. I just withdrew them to Binance and deposited them back. Also their support is completely useless, only claim they will "escalate"
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İsmail Ünal
(@ismail_unal_) reported
@krakenfx A new FTX crisis? Is there a problem at Genesis company? Is there any chance of sinking? Subsidiary Grayscale is said to hold 650000 bitcoins and etherium and other coins. Attention. Will a new collapse begin? / Dikkatli olun. Genesis batarsa bitcoin Yeni bir düşüşe geçebilir.
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NM / Imperator
(@noblemillions) reported
@FatManTerra @krakenfx Now they requested travel stamps which I already provided 2 days ago, which don't prove anything because I'm using VPNs at all times. So it's literally just a hostage situation with very useless and unresponsive support, emailed / called them many times.
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Papi chulo
(@0xChulo) reported
@noblemillions @krakenfx @krakensupport That's so sad lmfao **** cexs withdraw ur **** and never use that for trading, have couple hunnids there incase you need for irl or w,e the case may be, use arbi protocols: gmx/mux protocol for trading, smooth af 0 risk everything's onchain
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Pa₿lo Ξcobar
(@PablitoTrading) reported
@Nakamotolisk @krakenfx Withdrawls on FIAT also still working
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MartijnBruins
(@MartijnBruins4) reported
@krakensupport Hi question by new customer on your platform. I made a substantial SEPA fiat eur deposit around 6 hours ago. It is still in status "Initiated". How long should this take? My first small trial deposits went instant :-(
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Doublep
(@doublepbro) reported
@WhaleCoinTalk @krakenfx Settle down the payment is good for them in their side.
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8472
(@Steven34984582) reported
@krakenfx 5 star customer service from kraken, I was amazed at how promptly they fixed my issue. Thank you.
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𝕱𝖎𝖆𝖙 𝕯𝖊𝖓𝖎𝖊𝖗
(@PopMelancholic) reported
@krakenfx You know what is easier? Segregate each customer assest in unique address. Give the customer the address where you hold their assest. This way they can check if you have moved them. No need for Merkle tree
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NM / Imperator
(@noblemillions) reported
@FatManTerra @krakenfx And yes I did use a VPN, so what, should they lock my funds for what? I always use VPN. I used it before without problems. Even real banks let you use VPN and don't harass you for it, this is nonsense.
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İsmail Ünal
(@ismail_unal_) reported
@krakenfx A new FTX crisis? Is there a problem at Genesis company? Is there any chance of sinking? Subsidiary Grayscale is said to hold 650000 bitcoins and etherium and other coins. Attention. Will a new collapse begin? / Dikkatli olun. Genesis batarsa bitcoin Yeni bir düşüşe geçebilir.
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Clam (RIP Crypto 08.11.22)
(@smolwet) reported
@Carol_VanCleef @jespow @krakenfx GeoIP blocking is a money pit that creates more problems than it solves.
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Ralph
(@Ralphblunts) reported
@CoinDesk @krakenfx @NelWang This is why DEXs will be put on the chopping block
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rabbits
(@high_fades) reported
@Nakamotolisk @jespow @krakenfx working fine for me but i'm using uk faster payments service; my bank transfers/receives to/from kraken's uk domiciled bank & exchange credits/debits in 15mins. it's insanely fast. also, imho i'd literally worry about every single other entity in crypto ahead of them