Kraken status: access issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (38%)
- Transactions (23%)
- Login (23%)
- Website (8%)
- Transfer (8%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Province de Liège
|
Mobile App | 7 days ago |
 Mannheim
|
Mobile App | 7 days ago |
 Paris
|
Mobile App | 7 days ago |
|
L’Étrat
|
Login | 8 days ago |
|
Paris
|
Mobile App | 8 days ago |
|
City of Brussels
|
Transactions | 13 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
-
Zarrish Anomage 🧙♂️,🧙♂️ (@zar_rish) reported72hrs since @krakenfx placed limit on my account when I initiated withdrawal and I'm unable to do anything. no response from the support ticket too. at this point, all I need is my funds on d app and u can keep ur faulty app, I'll move to other cex .
-
J (@jkc0le) reported@krakenfx Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys
-
toby or not toby (@talgya) reported@krakensupport so who gets access to it?
-
Matej (@matejbusic) reportedIt's been 7 days @krakensupport you fail to explain why you froze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash
-
J (@jkc0le) reported@krakensupport @JessicaAyc81724 Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys
-
Richard Clinnick (@Clinnick1) reported@FabrizioRomano @krakenfx @FIFAWorldCup Nothing on the ref being banned or fans being denied access?
-
Ryukyuu 👩🚀 (@AkiraRyukyu) reported@Zain_Onchain @xStocksFi @krakenfx This feels like early access hype more than anything real yet
-
ldceli (@ldceli) reported@krakenfx can't withdraw my money from kraken, impossible to contact any human i'm constantly directed toward useless AI or FAQ, is there a human on this account that can help?
-
撸猫大地 (@gfl123151) reported@krakenfx @FIFAWorldCup Why can’t I log in today? Is this the case for all users in China?
-
Karle 𝚣𝚎 𝚃𝚛𝚘𝚕𝚕 (@kryptokarle) reportedHey @krakenfx, a friend of mine just inherited a yuuuge chunk of moneyz. He is a loyal customer and is going to put most of it in eth, sol and sui. He also wants to buy some solana:5UUH9RTDiSpq6HKS6bp4NdU9PNJpXRXuiw6ShBTBhgH2 but can’t on your Exchange. So, wen Troll on Kraken?
-
Pdxgtr (@Pdxgtr_35) reported@krakenlistings @krakenfx @CantonNetwork Help set up a two alert setting so I can set a high point alert and a low point alert for tokens please. I just missed a huge profit opportunity on monero cause of this. I could only set 1 alert, I need two. One for upper price and one for lower price points
-
levoleverage (@levoleverage) reportedyo @krakenfx when do you plan to offer HYPE mainnet support?
-
Juicy Juicy (@Juicyjuicyart) reported@krakensupport My deposit of $13k usd hs been on hold for nearly a month. I received a message from Phillip at support requesting specific documents and I gave all documents and more and have heard nothing back for a month. I have sent 3 follow up emails and in app chat and received NO HELP.
-
nuria var (@AdrianoGenghi) reported@krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980
-
YtilataF 🧑🏻🚀 (@YtilataF04) reported@RaccoonUnleash @krakensupport Same problem 😔
-
Evya East (@Freshya7f) reported@krakensupport This is where automation and ai fail I would be able to resolve this problem much faster if I had a actual human being that I could call and help me work through these issues
-
freedom (@theguardian1988) reported@krakensupport I have a withdrawal that's been stuck with the word "pending" for about 4 days. No support. I've sent emails with all the details and screenshots, but nothing. Can I get my money back?
-
dafusia (@dafusiamusic) reported@krakensupport You've been saying the generic thing for the last 24 hours on email too - there is no real reason to hold a customer's deposit and not accept it into the customer's account. Either you should confirm the deposit or decline it so it returns to the customer #Kraken
-
Gurpreet (@Gurixkailey) reported@krakenfx i need help i transfer my funds coin base to kraken but sill dis not received yet
-
J (@jkc0le) reported@krakenfx @WilliamsF1 @27villeneuve Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys
-
F@NTM! (@Jewjubrown) reported@krakensupport good day please I have not been able to access my account for over 5months. Not on the app not via web. Where can I send an email please.
-
Dom (@dom_de_la_rose) reported@zkDragon i wonder if i can use my @krakenfx or @coinbase login to prove i'm American to access AI?
-
J (@jkc0le) reported@krakenfx @FIFAWorldCup Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?
-
J (@jkc0le) reported@krakensupport @Rvn_net Your support queue is current over 500 minutes to speak to a live agent. I've had funds stuck and an open ticket for two weeks, where I've been told it has been escalated. To date your team can't tell me what the issue is or if my funds are even available/secure still. Wtf guys
-
Rednas (@rednasyeah) reported@krakensupport Thank you for getting back to me and the link. It specifies though that this is a UK specific ban of HTX, so how can this basically block all worldwide people that use, or have used, the htx platform? Perhaps there's something your legal team can do?
-
Matej (@matejbusic) reported@krakenfx My take is you are robbers at @krakenfx Why is my account frozen? What about houndreds of other users of yours? What can't you acknowledge us and fix this? I will not let you just take my money and then ghost me
-
zierl (@ShenQuant) reported@krakensupport yeah see this isnt real support lmao, maybe hire some more workers, absolute joke, and ive read HEAPS of people having this issue, seems only since bitcoin has been going down, wonder if you guys are misusing funds
-
Eric Henjum 💙🧢🅳🅶🅱 (@henjumeric43) reported@Adam_Ogilvie_ @SherzodKhanCity @krakenfx It's been attempted. Not saying its impossible but I would not put much effort into it. Plus, I've adapted the mindset of "fck any exchange who hasn't already listed" They've showed their cards and I wouldn't support them even if they listed. I'll stick with the OGs
-
nuria var (@AdrianoGenghi) reportedIs from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980
-
Ray (@primeray333) reported@krakensupport What discussions exactly are you having with the Humanity team? What issues are you trying to resolve? It’s been over a week with zero updates and no timeline. Just be honest and tell us what’s actually going on.