Kraken status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Kraken users through our website.

• Mobile App (38%)
• Transactions (23%)
• Login (23%)
• Website (8%)
• Transfer (8%)

Live Outage Map

The most recent Kraken outage reports came from the following cities:

City	Problem Type	Report Time
Province de Liège	Mobile App	10 days ago
Mannheim	Mobile App	10 days ago
Paris	Mobile App	10 days ago
L’Étrat	Login	10 days ago
Paris	Mobile App	11 days ago
City of Brussels	Transactions	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lorenzo (@Perafunk) reported 1 minute ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Boooo **** off

• 
  Peter Popeszku (@Peter_Popeszku) reported 1 minute ago

  @krakenfx why is the site not updating the account information?

• 
  Onlyonehunter | ETHGas ⛽ (@onlyonehunter12) reported 2 minutes ago

  @CryptoMiners_Co @krakenfx @krakenpro This is actually a pretty big move. Easier access to perpetuals in the U.S. was only a matter of time

• 
  J (@jkc0le) reported 3 minutes ago

  @krakenfx @FIFAWorldCup Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

• 
  GiSar (@sar_gian) reported 9 minutes ago

  @iamlizmarino @krakensupport Same 4 me. Holding for a week. Support never wrote back. They are bs

• 
  Samson (@hybrid_1989) reported 10 minutes ago

  @DaniyalAjdadi @krakenfx Will the support ERC20 and the current version of will the old format be automatically be migrated?

• 
  Pandastg (@Alexis35623) reported 11 minutes ago

  @KrakenSupport Help! My account was hacked in early May and my email was changed without my consent. I filed an official police report immediately. Since then, my account has been locked and you have ignored all my emails and formal complaints. ​Because of this, I am now facing

• 
  Matej (@matejbusic) reported 13 minutes ago

  It's been 7 days @krakensupport you fail to explain why you feoze my funds on deposit. Support tickets are not resolved, no communication. Worst part is I am not the only case, there are houndreds of us. How bad does this have to get until @krakenfx feels the backslash

• 
  freedom (@theguardian1988) reported 14 minutes ago

  @krakensupport I have a withdrawal that's been stuck with the word "pending" for about 4 days. No support. I've sent emails with all the details and screenshots, but nothing. Can I get my money back?

• 
  Stephane Clousier (@joselpatriota) reported 16 minutes ago

  @NotThe20th @krakensupport Have you fix issue?

• 
  Ponzi Trader (@buyerofponzi) reported 19 minutes ago

  @RookieXBT @krakenfx @FIFAWorldCup If rookie gets tickets and I don’t I’m causing problems

• 
  LionessX ₿🦁👠 (@LionessOnX) reported 32 minutes ago

  @krakensupport I just did, thanks so much... it's been happening for days and not the first time and I tried to look for help inside the app/website... thank you!

• 
  Ennina†or ☧🪢 (@enni_nator) reported 33 minutes ago

  @Ruben20481 @krakenfx i cant neither. they say its only when you have android 15 but they will fix it soon

• 
  Fosya (@Fosyartoj) reported 40 minutes ago

  @krakensupport Hello Kraken support. I need your help. My account was closed without my notice after connecting Kraken Wallet. It’s been a month and your team is not answering me :(

• 
  Howard Brown (@BigDog0601) reported 40 minutes ago

  @TheodoreB30917 @krakensupport Are you able to finally get some help because I’m having the same issue

• 
  Maryvale (@PhxRasta) reported 40 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup ******* loser holy ****

• 
  Maskripto (@fypdonk) reported 40 minutes ago

  @rednasyeah @krakensupport me too, same issue bro

• 
  Andrew (@andrewsubb_) reported 45 minutes ago

  @brian_armstrong Last time I tried to use your app it was incredibly filled with all kinds of process blockers and "you cannot buy this yet", " you need to wait 3 weeks for this approval ", and all kinds of out of the blue showstoppers. @krakenfx had zero issues. Zero (0). So, no thanks.

• 
  Richard Clinnick (@Clinnick1) reported 47 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Nothing on the ref being banned or fans being denied access?

• 
  Derek (@Derek9o9) reported 51 minutes ago

  @KrakenSupport @krakenfx My account review has been pending for 24+ hours and I have an open ticket # 21627795. I have funds that I need access to for risk management. Can someone please review my case or provide an update? Thank you.

• 
  Zarrish Anomage 🧙‍♂️,🧙‍♂️ (@zar_rish) reported 53 minutes ago

  @dylan1970q7 @krakensupport @krakenpro Day 11 here without no fix

• 
  KT (@21500Karan) reported 54 minutes ago

  @krakensupport Hi Team, Could you please help me with my ticket? No one is responding. I am feeling helpless now.

• 
  Maskripto (@fypdonk) reported 54 minutes ago

  @zar_rish @krakensupport @krakenfx Many people are affected; I’ve been looking for sources within the community, and it seems no one has managed to resolve this issue yet.

• 
  leogarbarino (@leogarbarino1) reported 55 minutes ago

  @krakenfx Hey @KrakenSupport, our corporate onboarding has been delayed for 4 weeks with no helpful responses from the standard support channel. As an operating business, we urgently need this escalated to the institutional compliance team to manage our treasury. Ticket: #21429690

• 
  Cassanova (@cassanova_eth) reported 57 minutes ago

  @DavidLRipley @krakenfx Hello, i made a cash withdrawal on kraken and you told me it’s going to take at least 2 business days and it’s been more than a week, i can provide any information you need, I tried reaching out to your support but to no avail, bot keeps giving me the same answer

• 
  Nitin Danak (@Nitkama) reported 58 minutes ago

  @krakensupport Kraken support no one is there

• 
  Taylor1402 (@Taylor14028613) reported 58 minutes ago

  @krakensupport WTF is the meaning of all this

• 
  Cypto Montana (@HTX_Web3) reported 59 minutes ago

  @benbybit @xStocksFi @krakenfx This platform is terrible. Just because I deposited 200 USDC, it triggered a series of complicated checks and froze my account. Now, 20 days have passed and I haven't heard anything. Every time I contact customer service, they say to wait forever for a response.

• 
  freedom (@theguardian1988) reported 59 minutes ago

  @krakensupport I've had withdrawals blocked for 4 days. I've been sending emails and trying to speak to a live operator for 4 days. It's a total blank slate. Zero support.

• 
  linktopher11 (@VTLink) reported 60 minutes ago

  I don’t know who else needs to hear this but @krakenfx is the worst app out there. Customer service sucks, app sucks, nothing positive to say