Kraken status: access issues and outage reports
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Full Outage Map
Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.
Problems in the last 24 hours
The graph below depicts the number of Kraken reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Kraken. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Kraken users through our website.
- Mobile App (36%)
- Login (29%)
- Transactions (21%)
- Website (7%)
- Transfer (7%)
Live Outage Map
The most recent Kraken outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Province de Liège
|
Mobile App | 4 days ago |
 Mannheim
|
Mobile App | 4 days ago |
 Paris
|
Mobile App | 4 days ago |
|
L’Étrat
|
Login | 4 days ago |
|
Paris
|
Mobile App | 4 days ago |
|
City of Brussels
|
Transactions | 10 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Kraken Issues Reports
Latest outage, problems and issue reports in social media:
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Aflyon Thewall (@Aflyon_Thewall) reported@krakensupport All my other apps are working
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J (@jkc0le) reported@krakenfx Hi my funds are stuck in your new beholder platform. I'm receiving an error code for which support and engineers cannot provide an explanation for. I've had an open case for weeks and it's not being resolved. Can somebody please assist and get this escalated. @FTC @krakensupport
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.... (@lullalelomera) reported@krakenfx Are you only focused on prop business now? Almost 24 hours no help at all account restricted for no reason no support help
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Ryukyuu 👩🚀 (@AkiraRyukyu) reported@Zain_Onchain @xStocksFi @krakenfx This feels like early access hype more than anything real yet
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nina (@nina1174) reported@krakensupport I dropped a dm. I called support. I emailed you guys. Nothing.
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John Dough (@TheSsspeculator) reported@krakensupport @zar_rish Same issue (Kraken --> HTX), very small withdrawal amount, now whole Kraken account frozen and support is in hiding/ ghosting mode. At least, make a statement on an ETA and what you guys are working on! @krakensupport
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viralhysteria (@ivenyulfgrevn) reportedwhy ******** have i been waiting nearly an hour for you to process a god damn arbitrum tx @krakenfx
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Bubba Mack (@Rewards_PAID) reported@krakenfx 2.5%, what a joke. Might as well put it in a bank. Is my money or BTC insured on Kraken? No? Why ******** wouldn’t you pay for that risk to get my capital? Should be 7% *****
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Towards Blissful Moments (@CalmnessWithin) reported@krakensupport hello, I'm having issues with your app as it isn't loading. Thanks
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J (@jkc0le) reported@krakenfx Hi my funds are stuck in your new beholder platform. I'm receiving an error code for which support and engineers cannot provide an explanation for. I've had an open case for weeks and it's not being resolved. Can somebody please assist and get this escalated. @FTC @krakensupport
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Luke Dunshea (@elldeeone) reported@brt2412 @krakenfx @MEXC Yes, it's merely a business decision AFAIK. Some operate exclusively behind the scenes on top of Fireblocks. My understanding is that it's kinda like whitelabeling, the exchange is able to do whatever they want but all integrations run through fireblocks backend. So when a situation arises when a project isn't on fireblocks then thats a major blocker. I suppose they could make exceptions but it seems unlikely. For example, Kraken has been publicly discussed by those close to the integration as one of the most lengthy processes - apparently taking 6+ months by their devs to vet, test, build associated in-house infra to support it. I say all this but it seems the norm that most T1 exchanges seem to run their own infra so if your next question is related to Binance, i find it highly unlikely they don't have a complete custom in-house solution (this is all speculation tho).
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Anna (@BlondeTexan71) reported@krakenfx Do you have a customer service email
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.... (@lullalelomera) reported@krakenfx Fix my account i need money back 😭😭😭
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Pdxgtr (@Pdxgtr_35) reported@krakenlistings @krakenfx @CantonNetwork You guys need to implement a Dual price alert option for stuff so if it goes up to $430 like monero just did I can set an alert for that. And if it drops to 275 I can set an alternate alert for that. Please help with this. Just missed out on a huge profit opportunity there
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Lorenzo (@Perafunk) reported@FabrizioRomano @krakenfx @FIFAWorldCup Boooo **** off
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CapoInBlue (@capoinblue) reported@krakensupport Hello, I have been trying to withdraw funds from my account without success. Even after the fix for Arbitrum USDC withdrawals was announced, I still haven’t been able to complete my withdrawal. Could you please take a look @krakensupport ! Thanks
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撸猫大地 (@gfl123151) reported@krakenfx Why can’t I log in today? Is this the case for all users in China?
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Matej (@matejbusic) reported@krakenfx takes your money, then goes quiet. Day 8 no reason given, no support available...
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dafusia (@dafusiamusic) reported@Aflyon_Thewall @krakensupport i have the same issue and it's sus. I refreshed and it always takes forrevver to load - I'm referring to kraken pro
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.... (@lullalelomera) reported@krakenfx Fix my account i need money back 😭😭😭
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Laydeebug “lexoraux.com” (@LaydeeyBug) reported@krakensupport Don’t use Kraken. They keep your investments to earn more money for themselves and refuse to reply to your pleas for help.
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Ray (@primeray333) reported@krakensupport That doesn’t fix the issue, just says you can’t do anything. I need a time frame.
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Hurricane (@Hurricanelye) reported@krakensupport My account was put on hold due to a small HTX/Huobi transfer 27/05 (or so I gathered from an email similar to this post two days after the transfer). I have responded to support for more details but have had no answer for nearly 2 weeks. Could you look at my ticket for me please?
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SONEGO⚡️ (@juliano_sonego) reported@krakenfx What a ****** service,@kraken this new pix deposit company!!! Before it worked fine!!! Don't move on a team that's winning !!payamigo sucks
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Matej (@matejbusic) reported@krakenfx My take is you are robbers at @krakenfx Why is my account frozen? What about houndreds of other users of yours? What can't you acknowledge us and fix this? I will not let you just take my money and then ghost me
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Rigo Cruz (@LankyGBC) reported@krakenfx Still have not received any support even though you guys are withholding over $100 for me. It’s been a week now not a single word back from support. This is my ticket #21510161
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Maskripto (@fypdonk) reported@krakensupport Has anyone managed to resolve this issue and get out of it? Or are the funds really still being held?
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JAFO (@cryptonite_1) reported@krakensupport I quizzed Grok and determined that Flexline is not available in California. Would be WAAAAY better to give me that information than a generic 404 message. Also, wtf, why can I get a btc back loan at Coinbase but not Kraken. fail.
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RaccoonsUnleashed (@RaccoonUnleash) reported@krakensupport It may be helpful to know that I just got a push-up notification about my limit order being triggered - the issue seems to be restricted to the UI.
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Zarrish Anomage 🧙♂️,🧙♂️ (@zar_rish) reported72hrs since @krakenfx placed limit on my account when I initiated withdrawal and I'm unable to do anything. no response from the support ticket too. at this point, all I need is my funds on d app and u can keep ur faulty app, I'll move to other cex .