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Kraken

Kraken Outage Map

The map below depicts the most recent cities worldwide where Kraken users have reported problems and outages. If you are having an issue with Kraken, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Kraken users affected:

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Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Province de Liège, Wallonia 1
Mannheim, Baden-Württemberg 1
Paris, Île-de-France 3
L’Étrat, Auvergne-Rhône-Alpes 1
City of Brussels, Brussels Capital 1
Trenton, NJ 1
Sanengeta, Midlands 1
Muhājirīyah, Eastern Darfur 1
Toronto, ON 1
The Dalles, OR 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • LaydeeyBug
    Laydeebug “lexoraux.com” (@LaydeeyBug) reported

    @krakenfx YOU ARE TERRIBLE. You are holding my withdrawal for no reason. I’ve sent a dozen emails and you’ve not responded to a single one. I want my funds today, and tomorrow I’ll close the account. You are scammers.

  • primeray333
    Ray (@primeray333) reported

    @krakensupport That doesn’t fix the issue, just says you can’t do anything. I need a time frame.

  • AdrianoGenghi
    nuria var (@AdrianoGenghi) reported

    @krakenfx @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

  • dzaja87
    Dusan Djajic (@dzaja87) reported

    @krakensupport worst support i ever had. Im waithing for more than 20 days for answer on my question why my recurrings are failing! My credit card deposit is not confirmed for 10 days and all you can do is to give me AI to chat with me.

  • jkc0le
    J (@jkc0le) reported

    @krakenfx @FIFAWorldCup Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

  • jkc0le
    J (@jkc0le) reported

    @krakenfx Can somebody at support please help after krakens system broke and lost my funds? You've had zero help to date and are forcing me down a legal path I prefer not to go

  • KakeguruiGenki
    Kakegurui (@KakeguruiGenki) reported

    @krakenfx @Cointelegraph but it can take down kraken if security isn't good. (blz protect my bags 😭)

  • Peter_Popeszku
    Peter Popeszku (@Peter_Popeszku) reported

    @krakenfx why is the site not updating the account information?

  • ShenQuant
    zierl (@ShenQuant) reported

    @krakensupport is it too much to ask WHY my funds are on hold? or is that a big scary question for you guys at the support team to answer?

  • AdrianoGenghi
    nuria var (@AdrianoGenghi) reported

    @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

  • dafusiamusic
    dafusia (@dafusiamusic) reported

    @krakensupport .@krakensupport @krakenfx There is no ground for KRAKEN to hold a customer's money hostage FOR 37 HOURS. THIS WAS NOT A WIRE TRANSFER- IT was SIMPLE INTERAC ETRANSFER. THIS IS UNACCEPTABLE AND WILL BE REPORTED TO THE MEDIA IF I DONT RECEIVE A RESOLUTION AT ONCE.

  • claudedonze
    Claude (@claudedonze) reported

    can't find my address, the Ref-ID or Transaction ID provided by Kraken on CantonScan (?) anyone @krakenfx can help me out here

  • lostinthechart
    stupidtrader (@lostinthechart) reported

    @krakenfx @krakenpro @KrakenDesktop How come none of your employees understand English? Im having the simplest to solve issue ever in the whole history of mankind which you guys need to solve on your end. Some how I get ******* idiot customer service employees and explain the problem 02628101026381001817202010 times and they all try to solve a completely different thing thats not even an issue???? Any competent people in your organization or what. Im losing my patience with yall

  • ShenQuant
    zierl (@ShenQuant) reported

    @krakensupport hope you can actually support and not just have this public facade of pretending you are all here to help the community, i still havent had a responsive support team tell me anything, 24+ hours of silence

  • Pdxgtr_35
    Pdxgtr (@Pdxgtr_35) reported

    @krakenlistings @krakenfx @CantonNetwork Help set up a two alert setting so I can set a high point alert and a low point alert for tokens please. I just missed a huge profit opportunity on monero cause of this. I could only set 1 alert, I need two. One for upper price and one for lower price points

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