Kraken Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  symbiotic (@00000sol0) reported 18 seconds ago

  @heiliuliu03 @tayvano_ @krakensupport please fix

• 
  Eric Henjum 💙🧢🅳🅶🅱 (@henjumeric43) reported 2 minutes ago

  @Adam_Ogilvie_ @SherzodKhanCity @krakenfx It's been attempted. Not saying its impossible but I would not put much effort into it. Plus, I've adapted the mindset of "fck any exchange who hasn't already listed" They've showed their cards and I wouldn't support them even if they listed. I'll stick with the OGs

• 
  Ray (@primeray333) reported 2 minutes ago

  @krakenfx @FIFAWorldCup #Krackenfx how about unlocking #humanity so we aren’t forced to loss money. They’re being deliberately vague. They keep saying “there was an incident” or “there’s a gateway problem,” but they refuse to clearly say whose problem it is. Other exchanges are trading just fine.

• 
  Deplorable A (@Crimson_n_Cream) reported 4 minutes ago

  @krakensupport So sent and got a brief contact, but now it has been over FOUR DAYS you have held my money, over something which should take five minutes to resolve and release pay to me. What gives?? Is this the customer service you give to all??

• 
  Luke Dunshea (@elldeeone) reported 7 minutes ago

  @brt2412 @krakenfx @MEXC Yes, it's merely a business decision AFAIK. Some operate exclusively behind the scenes on top of Fireblocks. My understanding is that it's kinda like whitelabeling, the exchange is able to do whatever they want but all integrations run through fireblocks backend. So when a situation arises when a project isn't on fireblocks then thats a major blocker. I suppose they could make exceptions but it seems unlikely. For example, Kraken has been publicly discussed by those close to the integration as one of the most lengthy processes - apparently taking 6+ months by their devs to vet, test, build associated in-house infra to support it. I say all this but it seems the norm that most T1 exchanges seem to run their own infra so if your next question is related to Binance, i find it highly unlikely they don't have a complete custom in-house solution (this is all speculation tho).

• 
  zierl (@ShenQuant) reported 11 minutes ago

  @krakensupport is it too much to ask WHY my funds are on hold? or is that a big scary question for you guys at the support team to answer?

• 
  nuria var (@AdrianoGenghi) reported 11 minutes ago

  @krakensupport Is from 8/06 I have deposit in pending is not possibile !! I can’t have any human support only bot that say evrytime the same thing @krakensupport this is my ticket # 21583980

• 
  Maskripto (@fypdonk) reported 17 minutes ago

  @SA0bmh @kraken @mayurgupta77 I am speaking not only for myself, but for many other loyal, long-term users who are facing the same injustice. We have all fully complied with document requests to prove our funds are clean. ​Kraken’s current policy forcing innocent, verified users to obtain impossible government 'Specific Licences BVI' is not compliance, it is a failure of service. If we have proven our funds are legitimate, Kraken must provide a refund/reversal. Treat us with the fairness we deserve, unless you have concrete proof of illicit activity, stop trapping us and other innocent users in this impossible loop. #web3 #krakenfx

• 
  BSCN (@BSCNews) reported 17 minutes ago

  Canton's institutional access just expanded... @KrakenInsto, the enterprise arm of the @krakenfx exchange, has just announced support for @CantonNetwork's $CC in its Qualified Custody framework. As of now, the biggest institutions using Kraken can hold, trade and borrow against $CC. This might not sound like a big deal but it has the potential to accelerate the institutional adoption of Canton Coin itself.

• 
  Towards Blissful Moments (@CalmnessWithin) reported 21 minutes ago

  @krakensupport hello, I'm having issues with your app as it isn't loading. Thanks

• 
  KING 042 ⚪️🔴 (@KingKene042) reported 21 minutes ago

  @FabrizioRomano @krakenfx @FIFAWorldCup Is it still working in Nigeria?

• 
  Matej (@matejbusic) reported 23 minutes ago

  Hi @jespow and @c7five I am disgruntled @krakenfx customer. Lately, Kraken has been freezing funds, no reason given. Communication cut off. 8th day today my $ frozen. I have in turn been warning people on X to stay away from Kraken. Is this really a good look for Kraken?

• 
  J (@jkc0le) reported 25 minutes ago

  @TraceNovaRecov @krakensupport now I'm getting spammed like this because you won't respond to my DMs, so I have to take to public forums to get a response. You do see the issue here right?

• 
  Ray (@primeray333) reported 27 minutes ago

  @krakensupport That doesn’t fix the issue, just says you can’t do anything. I need a time frame.

• 
  Maskripto (@fypdonk) reported 28 minutes ago

  @mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793