Kraken

Kraken Outage Map

The map below depicts the most recent cities worldwide where Kraken users have reported problems and outages. If you are having an issue with Kraken, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Kraken users affected:

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Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lübeck, Schleswig-Holstein 1
Tottenham, England 1
Belleview, FL 1
Galaţi, Judeţul Galaţi 1
Salmon Arm, BC 1
Muskegon, MI 1
Turriff, Scotland 1
Gainesville, GA 1
Irving, TX 1
Chicago, IL 1
Greenbelt, MD 1
Waveland, MS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • BioEconomist Seth Walker (@BioEconomist) reported

    @business Then why was the issue limited to their exchange 🤔? Some assets fell up to 90% (ADA) during a dip of ~10-20% on the majority of exchanges... Also, clients were unable to trade during this brief time. It was a failure on the part of @krakenfx, don't let them off the hook.

  • TradeTime11 traders (@TradeTime11) reported

    @krakensupport Give people their money back. You had a clear failure on 2 aspects, letting whales dump and allowing a cascade effect from poor exchange liquidity to drive prices down 70% compared to other exchanges. People trading ETH/xxx would thus not have been liquidated. Refund the people.

  • Trokair Trokair (@Trokair) reported

    @krakenfx CAN YOU GUYS FIX YOUR ****** EXCHANGE. ******* settlement is a joke with you guys. Have a limit order that got filled 10 minutes ago sitting in the order book and not allowing me to fill any more orders because of it. GET YOUR **** TOGETHER

  • NN8RRR N-Digitty (@NN8RRR) reported

    @CryptosR_Us @bitfinex @krakenfx This has been a massive problem that will continue to delay a #Bitcoin ETF approval in the U.S. I really hope now that the source of the issues are exposed that platforms act responsibility & in best interest of the #crypto community as a whole vs. interest of a select few.

  • toby_schlegel Toby Schlegel (@toby_schlegel) reported

    Can @krakenfx customers expect a refund for the losses caused by the "glitch"? My personal ticket #: 4529654

  • seans_circle Sean (@seans_circle) reported

    Time to get off @BinanceUS with their terrible support staff! Submitted a ticket 3 weeks ago and still no response! Go to @krakenfx!

  • Decentra_Rat Crypto Rat (@Decentra_Rat) reported

    @CoinDesk @krakenfx @JamieCrawleyCD This doesn't acknowledge the fact that the site was down and unusable during the cited time frame, not to mention across all margin pairs the same dislocation from the market occurred. And of course the complete contempt in his responses to valid user questions via Twitter.

  • jiboarder jiboarder (@jiboarder) reported

    @jefferydollars @krakensupport Apparently it was normal market movement and not these connectivity problems they posted about

  • JMcfisk Jim Fisk (@JMcfisk) reported

    @krakenfx @tradingview Crypto charts way out of sync/lagging. What's going on? Fix soon?

  • ylwghst yellowghost.eth (@ylwghst) reported

    @krakensupport I have been online 100% of the time. The price was clearly bottoming at ~ $1500 The exchange then crashed, leaving all of us with no way to react. Within 5 mins (maybe less) there was a long wick flashing till down to the 700$

  • cantdoevil singhverse (@cantdoevil) reported

    @krakensupport UPDATE: Kraken responded and asked me a bunch of questions as to how much i lost and why i think Kraken is responsible. Frankly, at this point all this seems like theatrics to me. Its like they’re stalling us and waiting for the backlash to cool down.

  • Alfarromin0 Bruno de Oliveira (@Alfarromin0) reported

    @krakensupport your issues are very common and just work in your favor. you have been manipulating the market and got caught. all the little reputation you have just got lost with this event

  • Valaty1991 Valat (@Valaty1991) reported

    @suiram78 @krakensupport @krakenfx For real dude, do you seriously defend this? If your positions would just get pulverised, not because you made a bad trade but because there was an technical error and the CEO would be so cocky & snarky about it, would yoj REALLY be cool with that?

  • jiboarder jiboarder (@jiboarder) reported

    @krakensupport @krakenfx How are you going to say you had connectivity problems but then say the market movement was normal

  • Rolling_Podium Klienfeld (@Rolling_Podium) reported

    @krakensupport My ticket has nothing to do with Yesterday. It should be easy to fix and I can get on my way and off your radar. 4510866

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