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Kraken

Kraken Outage Map

The map below depicts the most recent cities worldwide where Kraken users have reported problems and outages. If you are having an issue with Kraken, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Kraken users affected:

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Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Province de Liège, Wallonia 1
Mannheim, Baden-Württemberg 1
Paris, Île-de-France 3
L’Étrat, Auvergne-Rhône-Alpes 1
City of Brussels, Brussels Capital 1
Trenton, NJ 1
Sanengeta, Midlands 1
Muhājirīyah, Eastern Darfur 1
Toronto, ON 1
The Dalles, OR 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • jkc0le
    J (@jkc0le) reported

    @krakenfx Yo your new beholder platform is throwing error codes your engineers can't explain. Support is taking a month to get this dealt with, all while customer funds are stuck in earn vaults. When you doing something about this? @cobie we need a kraken support connect. You got one?

  • TimeIsMoneyHQ
    Travis Schaub (@TimeIsMoneyHQ) reported

    @krakensupport That doesn't help or answer my question.

  • phillipicastro
    Phillipi Castro (@phillipicastro) reported

    @krakenfx @FIFAWorldCup Hey there, need support, Funding Suspended for my Kraken Account

  • CryptoTaxG
    Block Tax (@CryptoTaxG) reported

    @CoinDesk @krakenfx 56 million forms, a third under $1 — this is what happens when you tax micro-staking rewards and dust payments as ordinary income at receipt. The fix isn't better reporting software. It's a de minimis threshold and a rethink of when staking income crystallises.

  • ShenQuant
    zierl (@ShenQuant) reported

    @krakensupport is it too much to ask WHY my funds are on hold? or is that a big scary question for you guys at the support team to answer?

  • dzaja87
    Dusan Djajic (@dzaja87) reported

    @krakensupport worst support i ever had. Im waithing for more than 20 days for answer on my question why my recurrings are failing! My credit card deposit is not confirmed for 10 days and all you can do is to give me AI to chat with me.

  • EmmanuelInvest
    Emmanuel – Big Tech & AI Investor (@EmmanuelInvest) reported

    Retail investors are taking more control of their portfolios, @krakenfx CEO @DavidLRipley tells @Courtenay_Brown. "A big part of what we're trying to do ... [is] give individuals the same tools, the same data information that big institutions can have access to." #AxiosAMLive.

  • dogreadsnews
    Mr Market (@dogreadsnews) reported

    @krakensupport Ticket # 2159057. I completed the requested security affirmation but my account remains restricted and support has stopped responding. Please escalate.

  • boederzeng1
    CoinCollector (@boederzeng1) reported

    @krakensupport I was a verified customer. Kraken restricted my account without warning while I had an open futures position. UI/app blocked access, but API showed live exposure. I had to close via API, turning about -$26 into -$295. Ticket #21659447. Please escalate.

  • cryptoshark0x
    Crypto Shark Trading (@cryptoshark0x) reported

    @CalmnessWithin @krakensupport Same issue on my side currently

  • lullalelomera
    .... (@lullalelomera) reported

    @krakenfx No support 2 days now my money blocked nobody reply

  • Aflyon_Thewall
    Aflyon Thewall (@Aflyon_Thewall) reported

    @krakensupport Still not working

  • ldceli
    ldceli (@ldceli) reported

    @krakenfx can't withdraw my money from kraken, impossible to contact any human i'm constantly directed toward useless AI or FAQ, is there a human on this account that can help?

  • capoinblue
    CapoInBlue (@capoinblue) reported

    @krakensupport Hello, I have been trying to withdraw funds from my account without success. Even after the fix for Arbitrum USDC withdrawals was announced, I still haven’t been able to complete my withdrawal. Could you please take a look @krakensupport ! Thanks

  • fypdonk
    Maskripto (@fypdonk) reported

    @mwturetzky @ChatGPTapp As Head of Litigation, how does @krakenfx justify using the HTX incident as a blanket excuse to freeze assets that have already been cleared through personal wallets? Forcing long-term users (8+ years) into a legal dead-end by demanding 'Specific Licences' is an impossible burden. We’ve provided clear proof of ownership. If assets are verified legitimate, why is a refund/reversal not offered? We deserve a fair resolution, not a compliance loop that treats innocent users as collateral damage. Ticket #21610793

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