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Kraken

Kraken Outage Map

The map below depicts the most recent cities worldwide where Kraken users have reported problems and outages. If you are having an issue with Kraken, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Kraken users affected:

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Kraken is a US based prominent bitcoin exchange operating in Canada, the EU, Japan, and the US, and the world's largest bitcoin exchange in euro volume and liquidity.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hackney, England 1
Paris, Île-de-France 1
Bordeaux, Nouvelle-Aquitaine 1
Valence, Auvergne-Rhône-Alpes 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Kraken Issues Reports

Latest outage, problems and issue reports in social media:

  • Collin482763231
    Collin (@Collin482763231) reported

    @krakenfx Sell that garbage

  • thestandard1945
    Less Than 950,000 BTC to be mined. Ever. (@thestandard1945) reported

    @krakenfx when are you going to have an AI trading fund within customer accounts with a smart contract to automatically buy BTC with the profits ? @krakenpro @kraken

  • CryptoTifi
    Tifi (@CryptoTifi) reported

    How @krakenfx is "entering" the Ukrainian market: lure users with a ~1,000,000 UAH ($24k) prize pool, get them to complete KYC, deposit funds, and generate trading volume... only to announce ZERO winners and pay out $0 🤡 📸 Image 1 (Telegram Support): Users specifically asked Kraken Support if the required follower threshold was combined across all platforms or per channel. Support explicitly confirmed: "It refers to the TOTAL number of followers across ALL Kraken Ukraine platforms combined (IG, TikTok, Threads, TG)." 📸 Image 2 (Official Blog Rules): To qualify for the 1M UAH prize pool, Kraken required users to: • Pass KYC verification • Fill out the form • Deposit $100+ • Generate $200+ spot or $1,000+ futures trading volume. Ukrainians brought liquidity and paid trading fees to Kraken. 📸 Image 3 (Instagram Story): On results day, @krakenfx_ua posts: "Campaign finished - conditions were not met, so there are NO WINNERS." And the absolute audacity? In the EXACT same story, they pivot to plug another campaign that was already running ("Independence Tournament is ongoing, conditions are easier, go join!"). So Kraken collected user KYC data, deposits, and trading fees, contradicted their own official support, paid out $0, and shamelessly shilled an ongoing promo to milk even more volume. Is this gross marketing incompetence or a blatant bait-and-switch? Care to explain @krakenfx ?

  • phishhed44
    Phishhed44 (@phishhed44) reported

    @krakenfx The addition of S&P500 Futures is a plus, but I tried to integrate it into my TradingView charts today and it says not supported. Support webpage says "Planned"? How much longer until it's integrated, I called CS also but no humans work there anymore. I want to see this asap.

  • RadarDodger
    NotKnown (@RadarDodger) reported

    @SpursOfficial @krakenfx You know we've had **** seasons since you've been doing this abomination of numerical order? You're actually cursing us

  • Arsenal__Inside
    Arsenal Inside (@Arsenal__Inside) reported

    @SpursOfficial @krakenfx What a pile of **** ahah half a billion to look like that!

  • Abr1__
    ABR (@Abr1__) reported

    @krakenfx Hi @KrakenSupport, my account was suddenly restricted and I am unable to access my funds. I've replied to ticket #22332216 with all details. Could you please manually escalate this to a specialist? Thank you!

  • FreeThinkerInc
    🇺🇸 Freedom Piper 🇺🇸 (@FreeThinkerInc) reported

    @BuyTheNetwork @OKXHelpDesk @krakenfx Yeah, I have a Kraekn account as well. And I agree, they have always been on the ball whenever I have had issues. Plus I get a call from a human if necessary, something OKX does not appear to offer. I am opening a fraud case with my bank if OKX does not resolve by EOD tomorrow.

  • CrytoNathanael
    Nate (@CrytoNathanael) reported

    @krakenfx LONG THAT ****!

  • skyfall1425
    Skyfall (@skyfall1425) reported

    @krakenfx To cry 😢 of emotion… many problems to solve around…

  • Phenomaly
    Matt Valeo (@Phenomaly) reported

    Update: Now nearly 5 days and @krakenfx @krakenpro @krakensupport still hasn't made contact and all support channels are completely helpless/useless. They all give me the same "I have no idea what's going on but I promise someone will be in touch". No timeline given. No reason given. Just nothing. Meanwhile all funds are "on hold" I used to think these were some of the good guys in crypto but this experience is a complete joke. How does nobody know anything and how do you hold funds without giving any reason or making any kind of contact whatsoever? Please retweet for awareness

  • FrankWillburg
    Frank Willburg (@FrankWillburg) reported

    @krakenfx Y can’t I withdraw pls fix it

  • not_UTDTray
    ARSTray (@not_UTDTray) reported

    @SpursOfficial @OfficialFPL @krakenfx For a club that spend the highest money in this transfer window, that is a **** lineup and I won’t be surprised if you loose

  • CaptainSteven52
    Steven Potts (@CaptainSteven52) reported

    @krakenfx I need to escalate the issue publicly on X and push them to take your case seriously. At this point, they seem far too comfortable leaving you without a response. It has now been since July 28 since they have frozen my account and I don't have the ability to send Bitcoin.

  • destinydou_
    Kim | 🐬TermMax (@destinydou_) reported

    @OKcrpt @injective @krakenfx direct USDC support boosts Injective’s usability

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