Kraken Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Kraken Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aalcee (@AlDas1405) reported 4 minutes ago

  Most companies treat impersonation as a user-education problem: “Watch out for scams.” “Check the URL.” “Never share your password.” But users will always make mistakes. @krakenfx is taking a different route. If someone calls saying they’re from Kraken, users can now check inside the app if the call is actually from them. They can even challenge the caller with a one-time code. It flips the responsibility. Instead of expecting users to figure out who’s fake, just give them a way to check who’s real. Much better than another “stay vigilant” warning.

• 
  Ronaldo🧡DOG BITCOIN🇧🇷 (@ronaldocryptdog) reported 4 minutes ago

  @0xMrPinky Most people missed out on Bitcoin at $1… Then at $100… Then at $1,000. They watched others change their lives forever. Now, history is offering a second chance. $DOG isn't just another memecoin. It is the people's coin within the Bitcoin ecosystem. A real opportunity to get in early again before the rest of the world wakes up. Don't be the person who says "I almost bought it" all over again. $DOG. The second chance is here. $DOG is available on @krakenfx. When Bitcoin explodes, $DOG will go with it, and there won't be another chance to buy it cheap. $DOG was created in the final block of the 2024 halving by the Runestone system. Study $DOG and change your life.

• 
  WhiteRock (@chemtrails85) reported 6 minutes ago

  @krakenfx I would cash in about 4 to take care of some problems. Then I would convert at least 3 into other cryptos. Then I would stake what I have left. Sometimes along those lines anyway

• 
  piterskiy (@p1terskiy) reported 9 minutes ago

  @krakenfx Sell this ****

• 
  Salty Sherry (@SaltySheriKoko) reported 9 minutes ago

  @AdamZie51311303 @krakensupport Adam, don’t use any Kraken help here. I was scammed by the help. And whatever you do, don’t give out your seed phrase. They will get you to do it thinking they are helping.

• 
  🇺🇸 Freedom Piper 🇺🇸 (@FreeThinkerInc) reported 10 minutes ago

  @BuyTheNetwork @OKXHelpDesk @krakenfx Yeah, I have a Kraekn account as well. And I agree, they have always been on the ball whenever I have had issues. Plus I get a call from a human if necessary, something OKX does not appear to offer. I am opening a fraud case with my bank if OKX does not resolve by EOD tomorrow.

• 
  Md Sujon (@divnomiz19) reported 11 minutes ago

  I’ve been using Kraken for a long time, and I always assumed it was a reliable exchange because of its reputation. But after my recent experiences, I’m honestly extremely disappointed with Kraken’s customer support. Their live chat support is frustrating. You can wait a long time just to get an agent, explain the entire issue, and then be told: “Your case has been forwarded to our email support team. They will get back to you.” If live chat can’t resolve even simple issues and everything is pushed to email support, what is the purpose of having live chat? Recently, I accidentally deposited USDT instead of USDC into my Kraken account. The deposit is visible in my account but hasn’t been credited. I contacted live support, provided all the requested information, and was told that the case had been escalated to the email team. It has now been several days with no meaningful update. What makes this even more frustrating is that Kraken’s own terms say USDT deposits and withdrawals are supported for EEA clients, even though USDT cannot be traded. I’m not asking to trade it—I simply asked Kraken to credit the deposit so I can withdraw it. Still, I’m being told to wait for an email response. And this isn’t my only bad experience. I previously deposited almost $100 worth of USDC using the BSC network by mistake, even though Kraken doesn’t support USDC deposits on BSC. I understand that mistakes are the user’s responsibility, but we are human and mistakes happen. Many major exchanges have recovery processes for unsupported-network deposits. Kraken simply told me that they couldn’t recover the funds. I understand that exchanges have security procedures and cannot recover every deposit. But completely lacking a reasonable recovery process, combined with extremely slow customer support, makes it very difficult to trust the platform with your funds. I’m genuinely disappointed with Kraken. A top-tier exchange should have a much better support and asset-recovery system. @krakenfx, I hope you seriously improve this experience for your customers. @Krak

• 
  GodAir (@dang_duytan) reported 15 minutes ago

  @RJShahinMahmud1 @krakenfx Interesting to see the exchange migration support.

• 
  Ion (@Ionidus) reported 17 minutes ago

  @krakenfx Jesus christ guys. It's been years and you still cannot produce descriptive error/exception messages? Withdrawing has become a ******* ordeal with you. Withdrawals with a total below the available balance keeps failing, and you can't even output anything explaining it.

• 
  Tolu 很快👨🏽‍🍳 (@tolu_id) reported 17 minutes ago

  @OKcrpt @injective @krakenfx native usdc access removes a lot of unnecessary friction for injective users

• 
  小炮 | 买美股上WEEX (@xiaopao718) reported 19 minutes ago

  @LeonidasNFT @krakenfx Nice to see $DOG getting more exchange support 🤝

• 
  Paul Mulford (@PaulMulfor53198) reported 19 minutes ago

  @krakensupport IM BEING DRIVEN NUTS ... trying to sign in on my lap top , wont accept the 2fa code from the authenticator app on my phone. please help restore my sanity 🙏

• 
  TechManTy 👌 (@TechManTy) reported 27 minutes ago

  @HawkCryptoTech @krakenfx @coinbase sure, thing is laptop firmware gets exploited. laptop operating systems get compromised or end of life. routers can get compromised. lots of things that require the latest updates and such. Maybe make a wallet, write down the seed phrase or etch it on metal, put it in your safe.

• 
  fevkalâdenin fevkinde (@mukemmelmiyimm) reported 27 minutes ago

  @ChloeCampbellBi @krakenfx @Sylas_Nerd makes it a one-time fix.

• 
  Keen (@0xkeeny) reported 30 minutes ago

  @krakenfx @meshpay Removing the copy-paste step is the kind of crypto UX win that never makes a benchmark but probably saves more support tickets than another 0.1% APR. The hard part now is making the routing failure state as clear as the successful deposit.