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iTunes is a media player, media library, online radio broadcaster, and mobile device management application developed by Apple. The iTunes Store allows for the purchase of digital music, video, ebooks and audio books.
Full Outage Map
ErrorsProblems in the last 24 hours
The graph below depicts the number of iTunes reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iTunes. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by iTunes users through our website.
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Errors (71%)
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Playback Issues (29%)
Live Outage Map
The most recent iTunes outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Northwich |
Errors | |
| London |
Errors | |
 New York City |
Playback Issues | |
| Portales |
Errors | |
| Jacksonville |
Errors | |
| Seattle |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iTunes Issues Reports
Latest outage, problems and issue reports in social media:
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ChrisFJM
(@ChrisFJM) reported
Has anyone else had issues with an iTunes update today? (It totally corrupted the program on my Windows PC and I had to completely uninstall it and download/install an earlier version to get it to work again...) 🤔😕
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Zillastorm
(@Zillastorm) reported
Spotify is linking to the wrong Ixchel artist page on my new single just FYI I'm working to fix the issue ASAP! Apple Music and iTunes appear to be fine... LOLLLLL oh well
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skp20040
(@skp20040) reported
@AppleSupport can you advise when you will be sending an Itunes update to repair the one that made itunes unuseable to those not using English USA interface ? people cannot access content they paid for as 12.12.0.6 has removed all access. This is a serious error #itunesupdate
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Süleyman
(@r6_suleyman) reported
@iTunes after update #iTunes is broken...
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Christopher Rowe
(@KernowChris) reported
@zollotech Interesting iPadOS15 issue, recently downloaded 'iTunes' content no video. Need to delete and then redownload to view content again.
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⋉
(@kelit__) reported
@ruiisuD I'm getting the same error even after reinstalling ... This new version of iTunes has probably not been correctly shipped @AppleSupport
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The Optimist
(@futureanticip8d) reported
One other thing @AppleSupport, Blaine/Blayne a tech at the Apple Store in Crab Tree Valley mall in Raleigh is either incompetent or a liar. He tried to convince my wife that a broken antennae was the reason ITunes on a lightening linked laptop was not able to see the device.
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who are you????
(@koyukki93) reported
@ImaneImaneI Both songs are good. I hope they will fix the iTunes issue soon.
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You're not being oppressed by having to #WearAMask
(@angelialevy) reported
Been listening to my iTunes Library while working. Bunch of downloads are taking me down my 'music memory' lane :)
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TJ Connelly
(@senatorjohn) reported
@mcelhearn @AppleSupport i am both encouraged and deeply chagrined to discover you have this same issue. ironically, this is basically why i ditched itunes in the first place. apple loves to remove functionality
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David Sullivan
(@DaveDSu) reported
Managed to be able to install @itunes again but for some reason I still can't get it to launch. Keeps telling me that I have missing components. Now I don't know how to fix this. Never had an issue until this update today. Hopefully I'll get another update soon to fix this.
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Der Frosch mit der Maske
(@tomlahr) reported
@AppleSupport Its an Odyssey: there is no problem uninstalling the various iTunes Version that Apple releases for WIN10; your Software department should fix the MS Store Version. That would be fine!
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antonio
(@plasticheartsh) reported
@itwasparadise apple music is a streaming service like spotify while itunes is where you buy songs/albums
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Chester Lee
(@mentalmovieguy) reported
@AppleSupport can you answer my dm followed the step in the guide you sent me and the issue is still the same itunes states that items are missing and cannot run on windows 10 this is wide spread and needs sorting asap
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Donald.D
(@proteus91) reported
@AppleSupport iTunes 12.12.0.6 fails launch due to missing files after Microsoft store update! Please replace the broken 12.12.0.6 version. 😣😣
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TaVoCaStErR
(@TaVoCaStErR) reported
@astrero2013 @MARC_intosh A mi me pasa lo mismo!!! @iTunes is there a problem with Itunes on windows?
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𝖏𝖆𝖒𝖒𝔂 🌙
(@YooJammy) reported
@AppleSupport The latest iTunes update for windows is currently not working for anyone, so we know if there’ll be a fix for it?
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ChrisFJM
(@ChrisFJM) reported
Has anyone else had issues with an #iTunes update today? (It totally corrupted the program on my Windows PC and I had to completely uninstall it and download/install an earlier version to get it to work again...) 🤔 @AppleSupport @AppleMusic @iTunes
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Clowns to the left of me. Jokers to the right. 🤪
(@fromMA) reported
I’m kinda down….looking for a female scammer ASAP to tell me I’m handsome, age is just a number, her boyfriend hurt her but I seem nice and can we go to hangout to get to know each other better. What’s in it for her? Lotsa money on an iTunes card…..win/win.
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Anthony Burlingame
(@AlphaAnthony) reported
I still have mp3s I got from Napster in 1999, and none of them have ever given me as much trouble as songs I purchased from iTunes.
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Zillastorm
(@Zillastorm) reported
Spotify is linking to the wrong Ixchel artist page on my new single just FYI I'm working to fix the issue ASAP! That is not my sister's Spotify page. Apple Music and iTunes appear to be fine... LOLLLLL oh well :/
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SuperConfusedNerd
(@MargaritaNerd) reported
@BeachTooSandy I can’t get any of the 2021 episodes to play 🥺😭 idk if anyone else is having this issue on iTunes but I wanted to let someone know.
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DrLurn
(@DrLurn) reported
@VZWSupport @Verizon why is it I feel like I could download a full album from the iTunes Store ten years ago on Edge service faster than I can stream a single song with full bars of your “5G” today?
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cathy stay
(@CathyStay) reported
iTunes !!! You’ve lost way more money then $63 !!!! Two months and more then a dozen different customer service representatives…. And y’all still can’t find a way to do the right thing ???? Seriously like do you always do things *** backwards !!!!
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sbhtn
(@_sbhtn) reported
@AppleSupport Hi! just updated to to iTunes 12.12.0.6 and now I get an error message stating “iTunes cannot run because some of the files are missing”. I have reinstalled, wiped everything Apple off my PC and reinstalled and it still wont work
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cathy stay
(@CathyStay) reported
Hey iTunes!!! Why just why have I been trying for more then 2 months to get a billing problem fixed !!!! Why do all of you huge money making companies found a way to screw people over !!!! The measly $63 dollar bill y’all just can’t seem to clear from my account h
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Renata
(@itsrenatak) reported
A lot of us Windows users just reinstalled an older version of iTunes on our computers and went back to an older update to install again to rectify this current problem. Apparently this is only happening to a handful of users. They may release some new update to fix.
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Rhythm
(@Rhythm88841183) reported
Many Apple users have faced this problem over the years, and there has yet to be a solution. Music libraries are expected to have this small feature. It would be great if @AppleMusic listened to its customers, made iTunes more user-friendly, and enhanced the user experience.
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Renata
(@itsrenatak) reported
Websites say this new Windows iTunes update problem is an environmental issue and they are trying to solve why some got infected and not all users and how to work out what update to give us next to fix this or to work around the problem
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Dr. Megan Remmel
(@ProfMLRemmel) reported
@AppleMusic I've got the correct album artwork inside iTunes but the incorrect artwork on my iPhone. The community support suggestions aren't fixing the problem. This is driving me insane! Please help!