iTunes

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iTunes is a media player, media library, online radio broadcaster, and mobile device management application developed by Apple. The iTunes Store allows for the purchase of digital music, video, ebooks and audio books.

Problems in the last 24 hours

The graph below depicts the number of iTunes reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

iTunes Outage Chart 05/28/2025 20:00

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Most Reported Problems

The following are the most recent problems reported by iTunes users through our website.

  1. Errors (71%)

    Errors (71%)

  2. Playback Issues (29%)

    Playback Issues (29%)

Live Outage Map

The most recent iTunes outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United KingdomNorthwich Errors
United KingdomLondon Errors
United StatesNew York City Playback Issues
United StatesPortales Errors
United StatesJacksonville Errors
United StatesSeattle Playback Issues
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iTunes Issues Reports

Latest outage, problems and issue reports in social media:

  • ChrisFJM ChrisFJM (@ChrisFJM) reported

    Has anyone else had issues with an iTunes update today? (It totally corrupted the program on my Windows PC and I had to completely uninstall it and download/install an earlier version to get it to work again...) 🤔😕

  • Zillastorm Zillastorm (@Zillastorm) reported

    Spotify is linking to the wrong Ixchel artist page on my new single just FYI I'm working to fix the issue ASAP! Apple Music and iTunes appear to be fine... LOLLLLL oh well

  • skp20040 skp20040 (@skp20040) reported

    @AppleSupport can you advise when you will be sending an Itunes update to repair the one that made itunes unuseable to those not using English USA interface ? people cannot access content they paid for as 12.12.0.6 has removed all access. This is a serious error #itunesupdate

  • r6_suleyman Süleyman (@r6_suleyman) reported

    @iTunes after update #iTunes is broken...

  • KernowChris Christopher Rowe (@KernowChris) reported

    @zollotech Interesting iPadOS15 issue, recently downloaded 'iTunes' content no video. Need to delete and then redownload to view content again.

  • kelit__ (@kelit__) reported

    @ruiisuD I'm getting the same error even after reinstalling ... This new version of iTunes has probably not been correctly shipped @AppleSupport

  • futureanticip8d The Optimist (@futureanticip8d) reported

    One other thing @AppleSupport, Blaine/Blayne a tech at the Apple Store in Crab Tree Valley mall in Raleigh is either incompetent or a liar. He tried to convince my wife that a broken antennae was the reason ITunes on a lightening linked laptop was not able to see the device.

  • koyukki93 who are you???? (@koyukki93) reported

    @ImaneImaneI Both songs are good. I hope they will fix the iTunes issue soon.

  • angelialevy You're not being oppressed by having to #WearAMask (@angelialevy) reported

    Been listening to my iTunes Library while working. Bunch of downloads are taking me down my 'music memory' lane :)

  • senatorjohn TJ Connelly (@senatorjohn) reported

    @mcelhearn @AppleSupport i am both encouraged and deeply chagrined to discover you have this same issue. ironically, this is basically why i ditched itunes in the first place. apple loves to remove functionality

  • DaveDSu David Sullivan (@DaveDSu) reported

    Managed to be able to install @itunes again but for some reason I still can't get it to launch. Keeps telling me that I have missing components. Now I don't know how to fix this. Never had an issue until this update today. Hopefully I'll get another update soon to fix this.

  • tomlahr Der Frosch mit der Maske (@tomlahr) reported

    @AppleSupport Its an Odyssey: there is no problem uninstalling the various iTunes Version that Apple releases for WIN10; your Software department should fix the MS Store Version. That would be fine!

  • plasticheartsh antonio (@plasticheartsh) reported

    @itwasparadise apple music is a streaming service like spotify while itunes is where you buy songs/albums

  • mentalmovieguy Chester Lee (@mentalmovieguy) reported

    @AppleSupport can you answer my dm followed the step in the guide you sent me and the issue is still the same itunes states that items are missing and cannot run on windows 10 this is wide spread and needs sorting asap

  • proteus91 Donald.D (@proteus91) reported

    @AppleSupport iTunes 12.12.0.6 fails launch due to missing files after Microsoft store update! Please replace the broken 12.12.0.6 version. 😣😣

  • TaVoCaStErR TaVoCaStErR (@TaVoCaStErR) reported

    @astrero2013 @MARC_intosh A mi me pasa lo mismo!!! @iTunes is there a problem with Itunes on windows?

  • YooJammy 𝖏𝖆𝖒𝖒𝔂 🌙 (@YooJammy) reported

    @AppleSupport The latest iTunes update for windows is currently not working for anyone, so we know if there’ll be a fix for it?

  • ChrisFJM ChrisFJM (@ChrisFJM) reported

    Has anyone else had issues with an #iTunes update today? (It totally corrupted the program on my Windows PC and I had to completely uninstall it and download/install an earlier version to get it to work again...) 🤔 @AppleSupport @AppleMusic @iTunes

  • fromMA Clowns to the left of me. Jokers to the right. 🤪 (@fromMA) reported

    I’m kinda down….looking for a female scammer ASAP to tell me I’m handsome, age is just a number, her boyfriend hurt her but I seem nice and can we go to hangout to get to know each other better. What’s in it for her? Lotsa money on an iTunes card…..win/win.

  • AlphaAnthony Anthony Burlingame (@AlphaAnthony) reported

    I still have mp3s I got from Napster in 1999, and none of them have ever given me as much trouble as songs I purchased from iTunes.

  • Zillastorm Zillastorm (@Zillastorm) reported

    Spotify is linking to the wrong Ixchel artist page on my new single just FYI I'm working to fix the issue ASAP! That is not my sister's Spotify page. Apple Music and iTunes appear to be fine... LOLLLLL oh well :/

  • MargaritaNerd SuperConfusedNerd (@MargaritaNerd) reported

    @BeachTooSandy I can’t get any of the 2021 episodes to play 🥺😭 idk if anyone else is having this issue on iTunes but I wanted to let someone know.

  • DrLurn DrLurn (@DrLurn) reported

    @VZWSupport @Verizon why is it I feel like I could download a full album from the iTunes Store ten years ago on Edge service faster than I can stream a single song with full bars of your “5G” today?

  • CathyStay cathy stay (@CathyStay) reported

    iTunes !!! You’ve lost way more money then $63 !!!! Two months and more then a dozen different customer service representatives…. And y’all still can’t find a way to do the right thing ???? Seriously like do you always do things *** backwards !!!!

  • _sbhtn sbhtn (@_sbhtn) reported

    @AppleSupport Hi! just updated to to iTunes 12.12.0.6 and now I get an error message stating “iTunes cannot run because some of the files are missing”. I have reinstalled, wiped everything Apple off my PC and reinstalled and it still wont work

  • CathyStay cathy stay (@CathyStay) reported

    Hey iTunes!!! Why just why have I been trying for more then 2 months to get a billing problem fixed !!!! Why do all of you huge money making companies found a way to screw people over !!!! The measly $63 dollar bill y’all just can’t seem to clear from my account h

  • itsrenatak Renata (@itsrenatak) reported

    A lot of us Windows users just reinstalled an older version of iTunes on our computers and went back to an older update to install again to rectify this current problem. Apparently this is only happening to a handful of users. They may release some new update to fix.

  • Rhythm88841183 Rhythm (@Rhythm88841183) reported

    Many Apple users have faced this problem over the years, and there has yet to be a solution. Music libraries are expected to have this small feature. It would be great if @AppleMusic listened to its customers, made iTunes more user-friendly, and enhanced the user experience.

  • itsrenatak Renata (@itsrenatak) reported

    Websites say this new Windows iTunes update problem is an environmental issue and they are trying to solve why some got infected and not all users and how to work out what update to give us next to fix this or to work around the problem

  • ProfMLRemmel Dr. Megan Remmel (@ProfMLRemmel) reported

    @AppleMusic I've got the correct album artwork inside iTunes but the incorrect artwork on my iPhone. The community support suggestions aren't fixing the problem. This is driving me insane! Please help!