iTunes

iTunes Outage Map

The map below depicts the most recent cities worldwide where iTunes users have reported problems and outages. If you are having an issue with iTunes, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iTunes users affected:

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iTunes is a media player, media library, online radio broadcaster, and mobile device management application developed by Apple. The iTunes Store allows for the purchase of digital music, video, ebooks and audio books.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sélestat, ACAL 1
Guayaquil, Provincia del Guayas 1
Kirkland, QC 1
Regina, SK 1
Portland, OR 1
Harlow, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iTunes Issues Reports

Latest outage, problems and issue reports in social media:

  • Cheri59199113 Cheri⁷ THE ASTRONAUT👩‍🚀 (@Cheri59199113) reported

    @BTSEMPIRES @namjintellect I tried to buy it but couldn’t find anything just typing the astronaut. So finally I put the astronaut jin then it showed up. Ugh. Is it just me? I have the same problem Everytime a BTS release at midnight my iTunes doesn’t have the song.

  • JeffNGQuotes JohnnyUtah Quote Bot (@JeffNGQuotes) reported

    THERE'S NO PROBLEM WITH ITUNES

  • GetScarlet Scarlet (@GetScarlet) reported

    @roma536400 That error means the anisette is invalid - to fix this issue delete all files in this folder and then reopen iTunes C:\ProgramData\Apple Computer\\iTunes\adi

  • aShadowLikeMe s𐄁⁷ || 👩‍🚀 (semi-ia) (@aShadowLikeMe) reported

    @Spines0t7 @maekosmos @AUS_BTS_FUNDING Actually I had a little issue with mine just then, it showed 2 versions of the song under the single.. the iTunes version only let me “remove from library”.. removing download from the other didn’t affect it.. I double checked in the iTunes Store app. It shouldn’t say downloaded

  • The_Jujubes The Jujubes (@The_Jujubes) reported

    @cdbaby We released our album “Raging Moon” on September 17th through CDbaby and it still isn’t on iTunes and I STILL have had no response from you. Absolutely appalling service. It went straight to number 2 in the IBBA charts and stayed there for over two months -a wasted opportunity

  • blackoutthesky Blackout Mist (@blackoutthesky) reported

    Completely forgot my login info for iTunes. Gotta go and search for it.

  • ReoNa_FoX_ DALGOMIE (@ReoNa_FoX_) reported

    @LoveofMiyeon @mincharakk I love the song, don't get me wrong But based on the data, we can see everything went down after Dumdi Dumdi Views, sales, itunes charts, etc

  • 1000TimesYes Christopher R. Weingarten (@1000TimesYes) reported

    If the New Yorker asked me about how I organize my iTunes playlists they would need to dedicate a full issue to it like they did for John Hersey’s ‘Hiroshima.’ This dude is out here cashing checks for “I listened to 12 Beatles albums.”

  • smakofsky Mako (@smakofsky) reported

    Here’s one I can’t figure out. I have a download in iTunes on the iPad - that will never end. Just spins and spins trying to down. How on earth do I stop this. Killed the app. Stopped Wifi. Rebooted. NEVER stops.

  • doyouknowbtsOT7 Cecilia⁷ 👩‍🚀 (@doyouknowbtsOT7) reported from West Covina, California

    Is my iTunes broken? Why can’t I buy the song? Is it because it’s not the 28th yet here? #jin #TheAstronaut

  • ace_venturistic Ace (@ace_venturistic) reported

    @andjustice4some Is this on iTunes or what service?

  • Dianiza Diana S. | TWICETOBER 🎃 (@Dianiza) reported

    @Blacksswan7 Since Apple Music is a streaming service, the chart is based on songs being streamed. In iTunes, the chart has always been based on purchased/downloaded tracks... ...Since Apple Music is a streaming service, the chart is based on songs being streamed

  • bleeeexxxx Bleeeexxxx (@bleeeexxxx) reported

    hi! I recently bought an ip7 here and the phone is legit and all however my only problem is that i can't access the app store even after entering my apple id and it keeps saying that i should go to the itunes sjksjs but even after doing so, it still doesn't work. ---->

  • daeviddamn _dee_jeyy (@daeviddamn) reported

    also, higher model of an iphone, also had an issue after an ios update, not only in its camera. but, in the lower portion of the screen. so beware. thankfully, mine still doesn't the quality of my photos. geeez. to make an update safer, you must update your phone over an itunes.

  • DougHenwood Doug Henwood (@DougHenwood) reported

    Why does software support always repeat what you just said. "I'm having problems with the iTunes store since I upgraded to Ventura." "I understand you're having problems with the iTunes store…" Grr.

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