iPrimus outages and service status in Canberra, ACT

Problems in the last 24 hours in Canberra, ACT

The chart below shows the number of iPrimus reports we have received in the last 24 hours from users in Canberra, ACT and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iPrimus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Judy Singer (@singer_judy) reported 3 minutes ago

  Anyone else having trouble with @iPrimusAU going down in the last couple of weeks? #outage #iprimus

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  Mandy C (@dragonsgirl2010) reported 4 minutes ago

  @jdrama68 I found the support great, they also let you know ahead any planned NBN outages, also if they get cancelled. I’m on a lower plan but speed always as per plan. Much better than iprimus where the Broadband speed was so poor and support is local. Prices competitive

• 
  Jeff (@Jeffdeb22) reported 6 minutes ago

  @iPrimusAU Unfortunately, nbn has been down all day today. Still not fixed. As a result I have not been able to work today. Still no updates from iprimus. That's at least 6 lengthy downtimes this last week andI have not been able to work for 15hrs. Who is going to compensate me for that?

• 
  Jeremiah Fuzznuts (@MrFuzznuts) reported 7 minutes ago

  I've been with iprimus internet for 10 years over 3 houses always very happy with everything. Last 6 months it's been diabolical. I've rung them 3 times, they test the speed, tell me I'm dreaming and it never gets better. Looking to change. Any ideas? I pay $65pm unlimited. Jerry

• 
  Matt Devine (@matt_devine_) reported 10 minutes ago

  @janine_hendry Telcos are the worst - I had similar issues with Iprimus, even though I had been a customer for almost 25 years

• 
  Daniel Gratton (@iDGiam) reported 10 minutes ago

  @jchimselfbigpo2 I had iinet in Melbourne & liked it. But I found a few grifters along the too. Iprimus was so bad I had to go to someone else to get them to change me over. Iprimus wouldn't answer emails or calls. The worst service (unsurprisingly) was one. Tel, the Murdoch & packer scam network

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  ◀️ᴋᴇᴠ ᴍᴀʀᴛɪɴ▶️ (@kev_martin) reported 11 minutes ago

  @iPrimusAU Are iPrimus support working through the long weekend. I lodged a support case yesterday and have not yet received a response other than the automatic reply

• 
  gordolake🕳️🐀 (@gordolake) reported 12 minutes ago

  Hi @Telstra, with iprimus ISP. Obviously they use your network to connect to the internet. Have just been advised of a complex fault and it will not be fixed for a month. I cant find any info on the outage sites. Can you confirm.

• 
  Vicki Mainard 🇦🇺🕹🏀🐈 Scomo is my PM. (@vmainard) reported 14 minutes ago

  @SarahHarris @Telstra It telstra nothing more needs to be said. They have the worst customer service of all the telcos in Australia. Treated my mother like **** when she asked them to remove my deceased father name from the bill. Left for Iprimus and have never looked back.

• 
  Patrick Alilovic (@PatrickAlilovic) reported 14 minutes ago

  @chrismurphys @Telstra iPrimus have been fantastic for the 12 yrs I've been with them. Internet issues addressed but more importantly fixed almost in every instance immediately. Worst case wait 1 day.