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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Trading platform (40%)
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Login (30%)
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Website (20%)
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Withdrawals (10%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Trading platform | |
 Kidderminster |
Trading platform | |
 Jerez de García Salinas |
Website | |
| West Kelowna |
Withdrawals | |
 Singapore |
Trading platform | |
| North York |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Antipackers12
(@antipackers12) reported
@IBKR @MoonManStonk Terrible customer service. 1.5 hr and counting. Still on hold. And more like wont resolve my issue once someone pickup my call. Since these reps cannot do anything than take a message and create a ticket.
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Paolo
(@Paolo_trades) reported
@1charts6 It is the worst charting software imaginable... @IBKR do better
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AllThingsVentured
(@AllVentured) reported
@IBKR Been on hold for 51 minutes and counting... your service sucks. Thanks for the reminder why you are not my main broker. I don't know why any of your customers put up with this.
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Smpltrdr
(@Smpltrdr) reported
@IBKR my email has been sent by direct message to have a rep contact me regarding this issue..thank you
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Tricia Steele
(@TheTriciaSteele) reported
Do not recommend @IBKR in the least - A company that forces a customer to wait close to two hours on hold just to get access to their own money. We have money to invest because we would never let our customers experience such terrible lack of service.
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ناصر بن خالد المسحل⚜️
(@ALMishal_Naser) reported
@IBKR hello there, I have submitted my registration request but unfortunately I lost my username and password. I need your help to rest.
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PepsiMars
(@MarsPepsi) reported
@Henrik_MM @degiroeu @IBKR ... where you won't be able to sell. And like me it may cause loss of more than $100k. Also keep in mind if you sell and take the money back to your bank account, that may take a while too. It took me more than a month and a formal complaint to get some cash out of my account.
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Antipackers12
(@antipackers12) reported
@DoronGreenberg @IBKR Yup I agree. Worst customer service there is. I spend 2 hours waiting on que to speak to a rep. I couldn't believe it! This is beyond below expectation. It's negligence.
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Jay
(@Chartwizz) reported
@IBKR literally worst brokerage, stop recommending these fools to people. They do nothing to help customers just send emails to”supporting team” that never gets back to you... officially closing my account after a week these guys are literally worst than robinhood @WSJ
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HaveFunStayingPoorNoCoiners🐂🗝️⚡
(@JimJones1913) reported
@IBKR If a service is free You are the product! Opt out with #Bitcoin
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Dude Diligence
(@lethbridgeRob) reported
@IBKR too bad your service is so unreliable and you dont care about customers. Not recommended at all.
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AllThingsVentured
(@AllVentured) reported
@StonkTonk @IBKR A bit cliche but Etrade. I get a live body on chat or the phone instantly. The person on the other end is always more knowledgeable than I would expect. Other than a history of criminally bad fills on market orders, the pricing is actually pretty good.
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Happy 🌸 Jesse
(@HappyJesse) reported
@IBKR You guys need to work on your customer care It’s really in bad shape, multiple hours of waiting on phone line , still no luck, chat experience is so glitchy and most of the time you will get one word answer for complex questions , no reply to secure messaging for weeks. Really?
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francisthomas
(@francisthomas) reported
@IBKR @barronsonline when you rated @IBKR did you ask customers if trade ticket concerns over MISALIGNED open lots was a problem? This is a serious SEC issue.
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ghalib_
(@ghalib92011594) reported
@IBKR document download for hedge funds from hedge fund marketplace downloads corrupt files. They are only 3 bytes and won't open. Tried Safari and Chrome on Mac. I'm talking about pdfs available under additional docs under individual fund. please fix.
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Jay
(@Chartwizz) reported
@IBKR dont use these ******* clowns.... never had this many problems with a broker this place is a ******* joke
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Doron Greenberg
(@DoronGreenberg) reported
@IBKR worst service of all brokerage firms! transferred two securities to IBKR over two weeks ago, and until now no one seems to know where they are... even after several inquiries and hours (!!) on the phone, total incompetence #FINRA
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Snoopy
(@royalsnoopfrogg) reported
@IBKR Getting to speak with your customer support is more difficult than time travel.
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MarcoCalia
(@MarcoCalia1) reported
@IBKR Your customer service disappeared can you reappear please , they can work from home don't they ? smart working ....... don't let us down
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Smpltrdr
(@Smpltrdr) reported
@IBKR Can some chief at IB please ask IB Ireland to sort out their issues with signing the required documents for Irish Pension Trustee companies. There is lots of €€€ sitting in cash in Irish pension accounts just waiting to go into an IB Ireland pension trading account !!!
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Alex
(@StonkTonk) reported
@AllVentured @IBKR Ow, I don't think etrade is available for european users though...I guess I'll have to stick with IB but man, I'd be willing to pay some $ every month just to have a decent customer support
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Ministry Of They ( what they say ).
(@Canad_IANism) reported
@IBKR @IBKR waited on hold for 45 mins. Also linked to chat but it kept saying system error and kicking me out ( 1 hour) trying to start an account app. Wast working- i won't bother . Seems like a omen! Bad service!! What next ?
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S2 Research 🌷
(@Sys2Research) reported
@IBKR your customer service is seriously lacking.
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Alex
(@StonkTonk) reported
@AllVentured @IBKR which one is your main broker? I'm honestly fed up with their customer service aswell but the only alternative I've seen is degiro but I prefer IB tbh
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Trident
(@naqshgarg) reported
@IBKR What is customer service number which picks call within the same day?
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Antipackers12
(@antipackers12) reported
@IBKR please answer the phone. 2 hour wait time each time customer service is needed. Unacceptable! Also please respond to tickets sent. No response after a week a ticket was submitted. Seriously! What's going on over there?
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updown1234
(@updown12341) reported
gosh @IBKR again messed up taxes. Every year for last few years tax docs messed up & always some updates w/ bug fixes few days later after I already downloaded. This year not even updates just straight up mess with no corrections.
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Stonk Boi
(@StonksBoi420) reported
@S_AnglinIV @drivefumble @IBKR Yeah IBKR has been blocking me from buying a bunch of OTC stocks recently, wtf is up with that?
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S_THER
(@S__THER) reported
@IBKR I called so many times to your customer service. But nobody takes. Let me access my money please!
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Sumit Jain
(@sumeetgjain) reported
@IBKR can you please check ur support mail box ? No one is replying since last 15 days.. if you want I can inbox you my account number