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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (44%)
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Trading platform (33%)
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Website (22%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Trading platform | |
 Lille |
Login | |
 Sant Cugat del Vallès |
Website | |
| Zaragoza |
Trading platform | |
 Central |
Login | |
 Olongapo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Hemant Noval
(@hemantnoval) reported
@IBKR : For such a big trading platform, the customer service of Interactive Brokers is well as good as non-existent.
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Johnberchick
(@johnberchick) reported
from
Seymour, Connecticut
15 year @IBKR customer with 13 accounts. Just spent over an hour on hold only to finally get someone who couldn’t help me. Who got me over to banking, who also couldn’t help me. Said he needed to get to the pro desk and that’s the last I heard from him. Frustrating...
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Anton Tonev
(@adtonev) reported
@IBKR YOUR SUPPORT IS AWFUL AND IMPOSSIBLE TO GET TO. MY ACCOUNT IS UNUSABLE BECAUSE AFTER WAITING FOR 1H ON THE PHONE YOUR SYSTEMS THROWS ME OUT
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Mickey Afterwit
(@MickeyAfterwit) reported
@IBKR what’s wrong with your account management system?? It’s been impossible to login into. How come your trading software is so good and your account management is so outright awful.
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BK557
(@BK5571) reported
@IBKR you approved / verified my account, and when I deposited money into my IBKR account, I could not trade due to 'account verification' issues. Why would you do that?I am trying to provide an address verification but you've rejected both. T686462. Plz contact me !
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Hernando Moncaleano
(@Hernandaco) reported
@IBKR Instead of posting BS why don't you take care of your customer service. I have been on hold for over 2 hours... And now I cannot trade because you cannot process a document uploaded weeks ago
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N.Kadola
(@N_Kadola) reported
@IBKR $IBKR Why is your customer service so horrible Why does Thomas Peterffy tolerate the behavior of well over 50% of the "customer service representatives" you get on the phone at #InteractiveBrokers... Oh, and BTW....You have to sit on hold for 2 hours to get ANYONE #WTF
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JK_Inv
(@inv_jk) reported
@IBKR Hello again!! Can you please explain why you applied an only sell restriction to ticker LLKKF and when you are planning to normalize this situation. As a customer of your services I feel unprotected. Very disappointed on your transparency. Do something!
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Miki Topalano
(@MikiTopalano) reported
@IBKR Please make it possible to deposit into a local bank for users in Europe. Before I was able to deposit money into a Czech Bank and now I have to make international transfers to Germany. This is a big issue, please look into it. Thanks
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Vlad
(@Vlad80067397) reported
@lake_resources @IBKR and @Trading212 a bad joke, playing with people's money
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John K. Holmes
(@jkholmes61) reported
@IBKR Lent shares, isn't that how this whole GMX thing went down? Lend them to short them? I'm fairly certain that's the only reason to lend them. Get stufft.
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Jameson Daniels
(@JamesonDaniels) reported
@IBKR Trying to compose a new ticket inquiry but there's no response in the drop down boxes thereby disallowing me from completing and sending a message. Anyone...
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Aurélie
(@DesjAurelie) reported
@IBKR hello! Can't access my account due to mobile phone change. 3 times I spend 40 min on the phone trying to get hold an agent. Can you help me please??
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JK_Inv
(@inv_jk) reported
@IBKR Wow @IBKR looks like the experience of many users with your platform is bad, the customer service is non-existant and you also not allow certain stocks like $LLKKF to be bought, only sold. From my perspective that's not very clever. Keep it up lol!
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Anton Tonev
(@adtonev) reported
@IBKR YOUR SUPPORT IS AWFUL AND IMPOSSIBLE TO GET TO. MY ACCOUNT IS UNUSABLE BECAUSE AFTER WAITING FOR 1H ON THE PHONE YOUR SYSTEMS THROWS ME OUT
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Michael Hollywood
(@Michael47685296) reported
@IBKR I’m trying to open an account but it won’t let me past your first page. Was moving here from @RBC due to time delays and IT issues.... seems like same everywhere sadly
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Tapan K Talati
(@TalatiTapan) reported
@Ztrader12 @IBKR @TDAmeritrade Ohh no.. damn webull doesnt have that either. I will ask around and see what comes about. Good luck in your search.
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Andrew William
(@AndrewW92849076) reported
@IBKR been trying to get ahold of customer service in regards to transferring a warrant and drs certificate from a tsx trust and an issuer that’s not directly on your list in self serve menu. Could I please get some assistance?
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KlG
(@kamel_elgazi) reported
@IBKR we cannot reach your support team. What is going on?? We have no way to log into our account. And you support team is unreachable. Help!
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Hernando Moncaleano
(@Hernandaco) reported
@IBKR I have been on hold for over 2 hours and in the meantime you removed my trading permissions because you haven't validated documents I submitted several weeks ago. Worst customer service in hidtory
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MagnifiqueFle
(@phelcy) reported
@IBKR how come i cant trade with my account?? Your online ticket form page is not working. your phone lines are not being answerred. I just lost on an opportunity i need help!!!
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BK557
(@BK5571) reported
@IBKR @IBKR you approved / verified my account, and when I deposited money into my IBKR account, I could not trade due to 'account verification' issues. Why would you do that?I am trying to provide an address verification but you've rejected both. T686462. Plz contact me ! U5433535
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Hernando Moncaleano
(@Hernandaco) reported
@IBKR They never called your lousy customer service right?
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Daniel Hahn 🇺🇸
(@Daniel_K_Hahn) reported
@IBKR Worst customer service ever. I waited on hold for 90 minutes. When the hold music stopped and the phone finally rang, they hung up on me. HORRIBLE.
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Anton Tonev
(@adtonev) reported
@IBKR your support is awful! No toll free number working in Europe, already 40 minutes waiting on the paid one (0.2 EUR per minute) and US markets not even open - how busy can you be?!
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Anton Tonev
(@adtonev) reported
@IBKR YOUR SUPPORT IS AWFUL AND IMPOSSIBLE TO GET TO. MY ACCOUNT IS UNUSABLE BECAUSE AFTER WAITING FOR 1H ON THE PHONE YOUR SYSTEMS THROWS ME OUT
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🤝
(@maxpipington) reported
@IBKR can’t login. Just times out
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Jaron
(@Comradephate) reported
lmao I've been trying to get in touch with @IBKR support for a week now, because I still haven't received the funds from an account I closed almost a month ago. Their support just closes the chat without helping, and their website is broken so it's not possible to open a ticket.
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Anton Tonev
(@adtonev) reported
@IBKR @OptionsClearing YOUR SUPPORT IS AWFUL AND IMPOSSIBLE TO GET TO. MY ACCOUNT IS UNUSABLE BECAUSE AFTER WAITING FOR 1H ON THE PHONE YOUR SYSTEMS THROWS ME OUT
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iliyan
(@iliyan05471955) reported
@IBKR Good evening, i have a problem with my application and i have no responce for more than 10 hours. I have funded my account and the only thing that holds my accoung back is Ressidental Address proof which is Recieved and being in processed.