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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Login (47%)
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Trading platform (33%)
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Website (20%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Website | |
 Andorra la Vella |
Login | |
 Madrid |
Trading platform | |
 Gilbert |
Login | |
| Sevilla |
Login | |
| Cape Coral |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Takingstock614
(@takingstock614) reported
@IBKR has become a terrible platform. 9 out of 10 times I log in half of the portfolio data is missing. I can't see anything and most of the time the trading function fails and does not allow me to trade like today once again. Likely going to close out my accounts and move them.
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H4M
(@H4M_5A) reported
Open a $CRSR position @ 44.3 with 12.5% of the total equity. Should have opened it yesterday as it gaped up from the MA lines that it has been playing around. I was kind of irrational because of my @IBKR account situation. The worst costumer service experience I have ever had.
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Dawn
(@__D_a_w_n____) reported
@IBKR I’ve been holding on the phone to your customer support and waiting on live chat for an hour now, and still holding.... is anyone there?
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H4M
(@H4M_5A) reported
@IBKR The worst customer service experience I have ever had.
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Stan Orzechowski
(@StanOrzechowski) reported
@IBKR The FCA in UK (Financial Conduct Authority) refuses to provide any comment or help with issues related to Interactive Brokers UK. My account is locked and only way to unlock is to call support but noone is answering since a week. I should have withdraw my money when I could.
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Abdulaziz
(@a_1537) reported
@IBKR Dear @IBKR i transferred funds to my investment account 6 business days ago and did not received any notification of the transfer to the account ? And there is no answering in technical support.
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Elias Kordoulas
(@Shadehater1) reported
@IBKR stuck in a loop where I can't cancel the application because I've funded it, and I can't complete it because as a beneficiary to my parents I can offer no proof of residence. And your support is 2 hours of waiting. Worst experience I've personally had with any firm.
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5against3
(@5against3) reported
@IBKR Please fix TWS. This is insanity.
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Alexandru DAMIAN
(@ddalex_ro) reported
@IBKR I'm on hold on phone support for over 2h trying to reset my password, is this a joke? Have you all gone home and not picking up the phone ?
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consciousconservative
(@conaciousconse1) reported
@IBKR your customer service is horrific. Extended waits to speak to a person. Arbitrary deactivation of services. Horrific lack of communication with customers.
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Reshamonica 💎📚
(@resharmonica) reported
@IBKR Why does your contact centers in Europe not respond to emails and do not pick up the phone calls? I have problems with changing device and can not log on to my platform from yestreday. Could you help with this please?
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Dawn
(@__D_a_w_n____) reported
@IBKR we are trying to close our account with you, you told us it would be closed by yesterday (3rd) but it hasn’t been closed and you are adding charges to our account. We’ve tried your support but there isn’t any answer. Can you reply to this tweet please?
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Ashok Garg
(@ashokkgarg) reported
@IBKR I am in the USA. I have 4 tickets open but no one has replied in the last 5 days. I called today and waited in the queue for 1 hour and 20 minutes. Then the call was disconnected. Your chat is not working. My orders are getting rejected because of other sell credit orders. Sad..
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K Dudakia 🕉 🙏 v(^_^)v
(@kk_OEG) reported
@IBKR Keep getting this error today ; 'We could not connect to the trading/market data system' WHY? Is your system down? Please advise, it is urgent. If I cannot place trades...I am being put in a difficult situation.
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Daniel Wiener
(@DanielWiener_) reported
@KeithMontana9 @IBKR 2/2 I am extremely happy with them, if you need customer support more than once or twice over the account life time you might consider going with other brokers that offer more support but higher costs and less products.
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MasterUp Trading Stocks, Crypto, Forex, Fut, ETF
(@Tradinguru55) reported
@IBKR hello, if i change users on the app all the iphone get stuck. iphone xs max pro, its huge problem
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Pablo Vinent
(@PabloVinent) reported
@IBKR I cannot login to my account because the authentication link that gets sent to my phone is always a broken link. I cannot write you an email bc you don’t have an email address I can write. I try to call but there is not even a ring. What the hell? Help a brotha out
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K Dudakia 🕉 🙏 v(^_^)v
(@kk_OEG) reported
@IBKR Keep getting this message suddenly: We could not connect to the trading/market data system - can you advise how to resolve asap. Have checked all settings and connection - they are all OK. Is your network down?
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Daniel Wiener
(@DanielWiener_) reported
@KeithMontana9 @IBKR 1/2 IBKR is built for professional traders who don't need hand holding and phone support. The low cost IBKR is able to offer to professionals is because they run a very lean operation with minimal stuff so all savings can be past to customers. Been with then for 5+ years and
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Stan Orzechowski
(@StanOrzechowski) reported
@IBKR @ergodrake @IBKR Noone is answering the phone and you know that, people are waiting for hours. There are videos on youtube of the calls, noo e from IBKR support is answering. My account is locked and I cannot access my money.
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Reshamonica 💎📚
(@resharmonica) reported
@IBKR any ideas? I'm not the only person who can not contact you despite of urgent situation! why don't you inform your customers that you are facing technical problems? No answers for email, nobody picks up phone calls.
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Stan Orzechowski
(@StanOrzechowski) reported
@marvinlyonheir @IBKR If you will get you account locked for any reason then the only way to unlock is by phone support. Good luck reaching them, noone is answering.
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Hamilton Keats
(@hamiltonkeats) reported
@IBKR Can you guys not scale up your servers properly? If you're having trouble, I'd be happy to help, but this is ridiculous
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Jay B
(@Crypto_Ape) reported
@IBKR still no answer where is customer support ? i have also an open ticket this is getting ridiculous
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Roddy Knowles
(@RoddyKnowles) reported
Hey @IBKR I have been waiting for over 3 weeks for you to correct things on my account. You don't respond to tickets submitted. Your live chat connects and a rep never shows up. You don't answer the phone. How does a customer get help? #CX is clearly not a priority.
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Dunning Kruger
(@Kunning_Druger) reported
@IBKR I cannot login to my account because the authentication link that gets sent to my phone is always a broken link. I cannot write you an email bc you don’t have an email address I can write. I try to call but there is not even a ring. What the hell?
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Sujan Lahiri
(@Sujanstockpicks) reported
@ToniWehrmann @IBKR I waited more than an hour till somebody finally picked up the phone. They did help me out though. Their customer service sucks big time. Too much outage time too when markets are very volatile. I left them.
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Stan Orzechowski
(@StanOrzechowski) reported
@resharmonica @IBKR Same here, you can only deal with security related issues by phone and noone answering since Tuesday. I think they block people becuase they want to prevent mass account closing and money withdrawal.
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Antonio Wehrmann
(@ToniWehrmann) reported
@IBKR Been trying to login to my account for the past few days through laptop. Didn’t work. Tried calling, no answer. Tried chat, doesn’t work. Not happy with your customer service. Need to login urgently! Interactive brokers, please help.
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SeixyBeast
(@seixybeast) reported
@IBKR is not that you guys are not good. is that you betrayed our trust because you didn't let us trade what we wanted! it doesn't matter what other think cause they are not filling your coffers the customer is!