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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (35%)
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Login (35%)
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Trading platform (29%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cape Coral |
Login | |
 Shanghai |
Trading platform | |
 Rio de Janeiro |
Login | |
 Sofia |
Website | |
 Little London |
Login | |
 Arequipa |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Fairbairn
(@TakeDownTheNRA) reported
@IBKR This is the worst company I have ever dealt with. It took me several hours over several days JUST TO CHANGE MY PHONE NUMBER. They kept sending 2 factor verification codes to my old number. Then, even when I finally changed it, I still couldn't withdraw my money.
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Zack Pettry
(@zdpettry) reported
@IBKR I think there are some connection issues currently happening. I can't get any data within Trader Workstation. Been on the line with customer service for quite a while....I can't access data within the app as well.
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R2Rabbit
(@r2_rabbit) reported
Has anyone else had a terrible customer service experience with @IBKR? They offered a 33% refund on a trade that was 3 months ago that was entirely their platforms fault. I asked a follow up question and they pulled the 33%. Is this how they operate? @Ducky_Trades @ShinobiSignals
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Evan You
(@youyuxi) reported
Just today I’ve had my Google TV suddenly refuse to connect to Wi-Fi, my car Bluetooth suddenly refuse to connect to my phone, and @IBKR’s app completely broken due to API errors.
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Ski_Lounge
(@LoungeSki) reported
@IBKR Three weeks and still no resolution. I cannot access any of (1) account management (2) tax documents (3) online portal trading (4) funds withdrawal (5) trade reporting. Tech support has been unhelpful. This is terrible service. #IBKR #TWS
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James Farrell
(@JamesFarrell6) reported
@IBKR is your system down cant log into the web platform.
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Wes
(@Wes31182611) reported
@cashbyclose @IBKR I had similar issues at TD this morning too
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Tumbling Dice 🌻
(@KeefsLiver) reported
WTF is going on with option prices?!? $QQQ $SPY @IBKR @TradeStation
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Zoltan 👈😎👉
(@zoltantrades) reported
@IBKR fix your damn options chain
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Rayner Teo
(@Rayner_Teo) reported
[16 DAYS] Hey Interactive brokers @IBKR, I can't access my client portal. Tried changing browser, VPN, clearing cache, mobile, etc. Nothing works. I've raised this issue 16 days ago via email and phone call. But still no updates. Help?
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Ski_Lounge
(@LoungeSki) reported
@HugoHabicht5005 @IBKR Support chat has not been able to provide ETA or material assistance unfortunately. No idea how to get anyone to take a serious look.
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anon_trader
(@anontrader11) reported
@IBKR Is there any issues with the log in portal as of now? I am having trouble loggin in!
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Ben Finch
(@80Finch) reported
Is there any platform with worse customer service than @IBKR ?
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Sanzhi Kobzhan
(@Sanji_vals) reported
@IBKR, why is my TWS extremely slow on Mac book Air M1? I allocated the largest portion of MAC memory resources to run the terminal, but still, it takes 10-15 seconds for MAC to react after I press the buttons. @AppleSupport works fine on mobile.
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Free At Last
(@THATCH_ARISES) reported
I just gave up on @IBKR as a broker. They have a trial account you can supposedly test drive and it puts you in a recursive loop telling you to do various things but never allows you to pull up a trade ticket or get chat help.
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Stelios
(@Stelios_Athens) reported
@IBKR @puppyeh1 Hi there! Are you experiencing any technical issues because I can not log into my account?
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Commodities MacGruber
(@GoForGrubes2) reported
@Hoarsewhisper99 @IBKR Fortunately, they backed off these requirements last week. I believe maintenance is down to 55%, which is acceptable. Alot of big name fund managers saw this and likely made their distaste known.
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Rayner Teo
(@Rayner_Teo) reported
[10 DAYS] Hey Interactive brokers @IBKR, I can't access my client portal. Tried changing browser, VPN, clearing cache, mobile, etc. Nothing works. I've raised this issue 10 days ago via email and phone call. But still no updates. Help?
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Michalnytra
(@michalnytra) reported
Hello @IBKR, do you have some shutdown for login? I am not able to login to my account.
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Val Katayev
(@ValKatayev) reported
@moonsh0t__ @IBKR This is debt and it’s not financial advise. You’ll be responsible if you take too much margin, the stock goes down too much, and they do a margin call. Be responsible. I only use margin for short term needs.
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Jackie The Goddess
(@JackieTheGodde1) reported
@IBKR I truly hate your customer support. Are you really not making enough money on commissions to keep your frikking call centers staffed?
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BR - 𝓔
(@niigerianprince) reported
@IBKR hello wtf why are my orders not executing
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Zack Pettry
(@zdpettry) reported
@IBKR I think there are some connection issues currently happening. I can't get any data within Trader Workstation. Been on the line with customer service for quite a while....
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عليشو 🕴🏻crypto 🚀💰🚀
(@sami5050505) reported
@IBKR I have problems with the account when you do not respond to customers in private or via email
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Bob Kurlander
(@BobKurlander) reported
@Rayner_Teo @IBKR Are you logged in somewhere else ? I just had that problem today and when I logged out of the other location I could get into the main portal.
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Hugo Habicht
(@HugoHabicht5005) reported
@LoungeSki @IBKR Mostly you talking to bots @IBKR. I don't mean the IBot, but support chat. Tickets also.
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Mokumo
(@mokumo890) reported
@IBKR Indeed horrible customer support. I'm gonna close my account ASAP.
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MJMM32
(@Unbroken1971) reported
@Rayner_Teo @IBKR They are the worst when it comes to Customer Service. Very good trading broker but god forbid you need help with anything. TD Ameritrade has the best service.
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cece
(@420chenle) reported
@IBKR where's in the hot Florida Sun wearing camo paint waiting for the crowds to die down you know just sort of waiting out the crowds and the gunshots the airstrikes
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Krishna
(@Krishna94532457) reported
@Rayner_Teo @IBKR I have been using interactive brokers for quite some time. I have never been able to login into the trading system of the client portal. I raised the issue with customer service team and they gave various solutions. However nothing worked. So, I use only the mobile & desktop apps