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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Website (33%)
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Login (33%)
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Trading platform (33%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pasadena |
Website | |
| Seattle |
Trading platform | |
| Eastover |
Trading platform | |
 Bogotá |
Login | |
 Nuevo Laredo |
Trading platform | |
 Chamartín |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Chafic
(@chaficchahine) reported
@IBKR can you please have someone look into Inquiry #T651242? Have not been able to get through to or get a response from customer service. Such a pity to ruin your brand image over poor customer service
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Tony papas
(@Tonypapas5) reported
@IBKR Can you get back to me regarding my trading account!! Ffs made a deposit, my log ins don’t work!! So I can’t trade!! Contacted customer service 8 times still no response! Very unprofessional
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Mohamedabbasabbas
(@Mohamedabbasabb) reported
@IBKR This is the worst experience ever i had from this app and company, I transferred a trial amount of 2400$ to start trading when the stock was 126 $ knowing that International transfer will take by far 4 business day after following the instructions by giving them a deposit note “
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El Príncipe de la paz
(@LuisRosal) reported
@MartinsLusis @StanOrzechowski @IBKR Same here terrible support.
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Mike Litoris
(@HughTensile) reported
@IBKR Why can't I login with my password and username? There's nothing I can do! You are not very trustworthy
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It's Goo!
(@dannyfoxpal) reported
@TheBostonView @IBKR The two factor problem has been an issue for weeks, hope it gets resolved eventually?
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R1NG
(@R1NGUETTE) reported
@IBKR is down?
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Mārtiņš Lūsis
(@MartinsLusis) reported
@StanOrzechowski @IBKR Same here. Absolutely horrendous customer service. Phone support is not reachable, the chat is down, tickets T647298 and T544143 are just ignored.
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citizen bae
(@BaeCitizen) reported
@IBKR So waiting for 1 HOUR to get theough to customer service just to be put back in the queue again by some DB in data because of incompetence. WHY is this platform so flawed !???
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Pasquale Spagnuolo
(@Pasquale_Spa) reported
@IBKR I don't think so, when you have a problem you are unable to contact support during DAYS lost a ton of money...
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A Soud
(@a1soud) reported
Hi @IBKR can someone respond to my ticket #T665077. Trying to get through to customer service is a myth!!
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Roddy Knowles
(@RoddyKnowles) reported
so, @IBKR is absolute trash (to be nice) - and the "support" is worse than the platform. anyone have a broker/trading platform that they recommend?
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Pikaguh
(@Pikaguh) reported
@Trading212 Please FFS fix the graphs on $SNDL $TSLA $ITRM can't see ****, so not trading it at the moment risky ****. Once my final withdrawal is approved good bye, everything moving to @IBKR
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Faisel
(@ironjawtrader) reported
@IBKR ISA support in the U.K. pretty please 🙏🏾
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Daniel Bingman
(@BroadcastVet) reported
@IBKR Beijing BIDEN has chosen **** POWER over PUBLIC SAFETY at the SOUTHERN BORDER, the dumbest actions by any POTUS n the history of the UNITED STATES. Letting COVID carrying illegal immigrants across the SOUTHERN BORDER is even MORE STUPID than anything CRACK ADDICT HUNTER has done.
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Christian
(@Captainmercury_) reported
@IBKR Hi, I applied for an account and got it approved but I've changed my mind, I requested a cancelation and it says the status is "Pending" and there's a text telling me to contact customer services because of an Error.
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Francis Santerre
(@santerref) reported
@IBKR Your registration form seems offline (error 500) ! I would like to open an account with you.
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Adana_Tiger
(@ataturkaskerikh) reported
@IBKR Hi, why does IBKR website work so slow and sometime completely down ? It really started to get frustrating.
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El Príncipe de la paz
(@LuisRosal) reported
@IBKR Your support sucks!
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IceTrade
(@IceTrade1) reported
@IBKR I got an error message saying I don't meet margin requirements when I was trying to sell 4 covered calls of RR. I own 400 shares, am I missing something?
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Free Assange, now!! ALL lives matter!!
(@_MaxHeadroom__) reported
@IBKR hEY @IBKR . What the hell happened to your customer support chat. Nobody accessible for the whole day! Never experienced anything like that with your support?!
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evaporized
(@evaporized1) reported
@IBKR is your website/app down or is it just slow? I can’t contact any agents nor deposit anything
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Mārtiņš Lūsis
(@MartinsLusis) reported
@IBKR It also includes horrific customer support but @IBKR won't tell you that.
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Youssef Hassan
(@YoussefElCici) reported
@IBKR customer service representative literally told me feel free to cancel the account as their approval process took 2 months, not even apologising about the delays.
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The Boston View
(@TheBostonView) reported
@dannyfoxpal @IBKR The two factor problem actually improved a little the last week or so which is good because the only help one can get is a guy named Vinny, should he care to pick up the phone.
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BraveHeart
(@BraveHeartFox) reported
@LunarAces @IBKR @cibc terrible platform tho
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Mārtiņš Lūsis
(@MartinsLusis) reported
@StanOrzechowski @hundredMs @IBKR Obviously, after their standard response (which means they didn't even check properly), it's the same old customer experience. Still haven't received an answer, chat is down.
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GiÆn
(@Gian_Valentini) reported
@IBKR how long should I wait to talk to InteractiveBrokers customer service? I have been waiting on the line for more than 35’ now
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Browsy 🏳️🌈
(@browsyboo) reported
@IBKR I am unable to trade due to unsettled cash error. How long does it take after cash deposit?
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SheTrades
(@Sheinvests1) reported
@IBKR Hi I can't access my account is the website down?