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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of Interactive Brokers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Interactive Brokers. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Interactive Brokers users through our website.
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Trading platform (42%)
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Login (32%)
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Website (23%)
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Withdrawals (3%)
Live Outage Map
The most recent Interactive Brokers outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai |
Login | |
 Piatra Neamţ |
Website | |
 Barcelona |
Trading platform | |
 Poplar |
Website | |
 Leesburg |
Login | |
 Paris |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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ChartLook
(@chart_look) reported
I can't login into my @IBKR without my phone, and my phone doesn't work since Rogers is down. How do I get compensated for my loss here🤔 @RogersHelps @Rogers
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بلال علی
(@mbilal_1210) reported
@robjh2 @IBKR I have same problem
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بلال علی
(@mbilal_1210) reported
@IBKR I am facing problem to login in my account. Please guide me with below message “Your secure code card has expired.
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John Somerset
(@JohnSomerset1) reported
@IBKR But it is so complex / an admin hurdle to get a margin loan even though I am a customer (individual a/c) with a sizable balance. I do not understand why IBKR makes clients provide a credit report when the onus should be on IBKR to do this and underwriting appropriately.
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بلال علی
(@mbilal_1210) reported
@IBKR Hello sir i had sent a message in DM regarding my login problem in account. Appreciate your response.
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Sachin Sharma
(@sachinvats) reported
My view on current deleveraging and why few stocks are suffering more - In Oct 2020, i have 4x leverage on my @IBKR account, I didn't use, but it was available - since Feb 2021, the margin available has gone down consistently on my account, as of now, I am using 4% & that's it
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Sprarty
(@spartacuswines) reported
@IBKR I am new to IB and my password had issues this morning. I was on hold for 38mins then my call dropped. Called again and it dropped again after 3mins. This is not a good first experience 🤦🏽💩
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CDoubleUU
(@TraderCDoubIeUU) reported
@IBKR I don't understand why I can't buy directional call contracts 0D2E (few hrs left till mkt close even) w/a cash account? In TOS this is no problem.
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NaWaF 🇺🇸
(@NawafLove) reported
@IBKR The problem has been resolved ,Thank you🌺
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بلال علی
(@mbilal_1210) reported
@IBKR Hi sir i had sent a message in DM but i am not getting any response. Appreciate your support.
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Martín Perez
(@muymartin) reported
@IBKR portal dont work!!! Help Chat dont work!!! I cant trade!!!
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citizen bae
(@BaeCitizen) reported
@IBKR I have been waiting 75 min yo get through to customer service. How about you invest in that department. This company is going to go bankrupt. Terrible service 💩
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Trader Kace
(@TraderKace) reported
@IBKR fix up and let me exit my trade! Keeps saying server is down
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TRIN CAFE
(@trincafe) reported
As of my last check today, @IBKR Portfolio Builder is still not properly functioning. If you utilize Portfolio Builder, you will encounter a loading error not making it possible to rebalance. Follow for honest Interactive Broker updates. #FinancialLiteracyMonth
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River of life News
(@trurone) reported
@IBKR cannot even sign into the site, and watching my money get slaughtered while being unable to sign in, server too busy, and you want to sign more people up to this?
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d
(@dan64wiz) reported
anybody out there trade TOPIX $topx futures? are they section 1256 contracts? on interactive brokers $ibkr they seem to account for them on the 1099-B which seems strange to me. thanks to anybody who can help. @IBKR
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Trader Kace
(@TraderKace) reported
@IBKR why does is say there was an error communicating with the server when you are more than happy for it to be running fine? Close my ******* trades you thieving pricks
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K McCauley 🏔🏄🏻
(@kipmccauley) reported
If you are looking for an investment app that crashes or has errors every time you open it, @IBKR is the place to be!
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Pecunia Prognosis
(@pecuniaprog) reported
@robjh2 @IBKR I did get a reply, but no solution. They said they have a software bug regarding the migration. I ended up opening a new account under my name and then doing an internal transfer - so far of the available cash. I should be able to do securities next week
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m7md
(@m7mdghnam) reported
@robjh2 @IBKR I have same issues
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cryptoxto
(@cryptoxto) reported
Why don't Interactive Brokers help their customers by answering their LiveChat, they're quick to take commissions and spreads from you, but not your questions! @IBKR
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ChartLook
(@chart_look) reported
@IBKR I can't login into my account, and losing money on my trade because my phone has no access to a cellular network due to @rogers outage. Is there any other way to login without verifying, need immediate access
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Brian
(@Gyrene4341) reported
@JeffAmazonX @IBKR No problem! It’ll only cost you a paltry 0.9%, too!!! Would you like that with a side of ETFs?
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GG
(@FDerchie) reported
@IBKR Why don’t you learn proper customer service instead?
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Theodore Walker
(@theowalker1983) reported
Hey @IBKR, why is there exactly $4,210 in missing equity in my account if the closing prices of the stocks in my portfolio and the margin balance weren’t manipulated? A little help please, @SEC_News!
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Steven Miller
(@StevenM20762640) reported
@IBKR is anyone else having issues with logging in or contacting via phone? Customer service seems to be trending down hard.
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JoeNatural
(@ChinaStockPro) reported
I find Interactive Brokers @IBKR repeatedly to have the worst customer service of any broker I've ever dealt with. Such a bummer, as I love their platform. You call for platform help and they talk down to you as if you should already know the answer.
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AyranPapi 🇹🇷🇦🇷
(@KanakemitBenz) reported
@IBKR I need help with my bitcoins
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cryptoxto
(@cryptoxto) reported
Why don't Interactive Brokers help their customers by answering their LiveChat, they're quick to take commissions and spreads from you, but no your questions! @IBKR
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cryptoxto
(@cryptoxto) reported
Why don't Interactive Brokers help their customers by answering their LiveChat, they're quick to take commissions and spreads from you, but not your questions!@IBKR