Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brest, Bretagne 1
Melbourne, VIC 1
Lille, Hauts-de-France 1
Sant Cugat del Vallès, Catalunya 1
Zaragoza, Aragon 1
Central, Central and Western District 1
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • Unbroken1971 MJMM32 (@Unbroken1971) reported

    @Rayner_Teo @IBKR They are the worst when it comes to Customer Service. Very good trading broker but god forbid you need help with anything. TD Ameritrade has the best service.

  • youyuxi Evan You (@youyuxi) reported

    Just today I’ve had my Google TV suddenly refuse to connect to Wi-Fi, my car Bluetooth suddenly refuse to connect to my phone, and @IBKR’s app completely broken due to API errors.

  • Rayner_Teo Rayner Teo (@Rayner_Teo) reported

    [10 DAYS] Hey Interactive brokers @IBKR, I can't access my client portal. Tried changing browser, VPN, clearing cache, mobile, etc. Nothing works. I've raised this issue 10 days ago via email and phone call. But still no updates. Help?

  • LoungeSki Ski_Lounge (@LoungeSki) reported

    @HugoHabicht5005 @IBKR Support chat has not been able to provide ETA or material assistance unfortunately. No idea how to get anyone to take a serious look.

  • mokumo890 Mokumo (@mokumo890) reported

    @IBKR Indeed horrible customer support. I'm gonna close my account ASAP.

  • HugoHabicht5005 Hugo Habicht (@HugoHabicht5005) reported

    @LoungeSki @IBKR Mostly you talking to bots @IBKR. I don't mean the IBot, but support chat. Tickets also.

  • r2_rabbit R2Rabbit (@r2_rabbit) reported

    Has anyone else had a terrible customer service experience with @IBKR? They offered a 33% refund on a trade that was 3 months ago that was entirely their platforms fault. I asked a follow up question and they pulled the 33%. Is this how they operate? @Ducky_Trades @ShinobiSignals

  • anontrader11 anon_trader (@anontrader11) reported

    @IBKR Is there any issues with the log in portal as of now? I am having trouble loggin in!

  • TakeDownTheNRA Michael Fairbairn (@TakeDownTheNRA) reported

    @IBKR This is the worst company I have ever dealt with. It took me several hours over several days JUST TO CHANGE MY PHONE NUMBER. They kept sending 2 factor verification codes to my old number. Then, even when I finally changed it, I still couldn't withdraw my money.

  • zdpettry Zack Pettry (@zdpettry) reported

    @IBKR I think there are some connection issues currently happening. I can't get any data within Trader Workstation. Been on the line with customer service for quite a while....I can't access data within the app as well.

  • 420chenle cece (@420chenle) reported

    @IBKR where's in the hot Florida Sun wearing camo paint waiting for the crowds to die down you know just sort of waiting out the crowds and the gunshots the airstrikes

  • JackieTheGodde1 Jackie The Goddess (@JackieTheGodde1) reported

    @IBKR I truly hate your customer support. Are you really not making enough money on commissions to keep your frikking call centers staffed?

  • zoltantrades Zoltan 👈😎👉 (@zoltantrades) reported

    @IBKR fix your damn options chain

  • zdpettry Zack Pettry (@zdpettry) reported

    @IBKR I think there are some connection issues currently happening. I can't get any data within Trader Workstation. Been on the line with customer service for quite a while....

  • Krishna94532457 Krishna (@Krishna94532457) reported

    @Rayner_Teo @IBKR I have been using interactive brokers for quite some time. I have never been able to login into the trading system of the client portal. I raised the issue with customer service team and they gave various solutions. However nothing worked. So, I use only the mobile & desktop apps

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