Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1
Naples, FL 1
Erandio, Euskal Autonomia Erkidegoa 1
Chicago, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • BUYHIGH88380752 BUYHIGHSELLLOW (@BUYHIGH88380752) reported

    @IBKR Please fix your platform, I am not receiving security codes and I cant even send the customer support an inquiry! Horrible!

  • micho Pablo Villalba (@micho) reported

    @AthanaDiplas @IBKR By far my worst support experience too @IBKR. Several times. They could do with a complete replacement of their support org

  • StonkTonk Alex (@StonkTonk) reported

    Is there any good alternative to @IBKR for europeans? I'm honestly done with their customer service, messages take more than 1 week to be replied and it takes more than 30 min in queue to be able to chat with someone.

  • eldiablofund El Diablo Investment Fund (@eldiablofund) reported

    @IBKR Your Montreal toll-free number is generating an error message, "1B1 the client you're trying to reach is unavailable right now".

  • aluru_sudheer Sudheer Aluru (@aluru_sudheer) reported

    @IBKR dear IBKR I have opened my account with you couple of days ago I made a refund request for my deposits made on my cancelled application number U5676345 No agent being available to help what wrong? Thanks

  • AdlinLing Adlin Ling (@AdlinLing) reported

    @Bthestory87 @IBKR is terrible for shorting hard to borrow stocks. That has been my experience with them.

  • SarPasTrade SarPas (@SarPasTrade) reported

    @IBKR I've been waiting for a week for an approval on a trading request. Only answer I received is "you have to wait". What else do I have to do to receive this approval? Please DM to find a solution. Thank you in advance.

  • jagdish_nigade Jagdish Nigade (@jagdish_nigade) reported

    @IBKR worst customer care support experience. Unfortunately forgot account password, Dialled call centers, not able to connect customer care person even waiting for 30 min.

  • AthanaDiplas Athanassios Diplas (@AthanaDiplas) reported

    The customer service at @IBKR is the worst in the business. Was on hold for ~2 hrs to speak to a rep so I can initiate a transfer to fidelity. Had to submit a web ticket. Did that & 10 days later still no response or action. Today holding again and no person or chat rep in sight.

  • BarbaraSusanCPA Barbara R (@BarbaraSusanCPA) reported

    @IBKR Your service is lacking. I would NOT recommend.

  • BUYHIGH88380752 BUYHIGHSELLLOW (@BUYHIGH88380752) reported

    @IBKR I can't login since I am not receiving the security code and I also am unable to send a customer ticket since that gives an error... What kind of **** service is this?

  • CraigDu62835353 Craig Duncan (@CraigDu62835353) reported

    @isthisjustice1 @HLInvest haha. service can't be worse that @IBKR - probably the worst service I have experienced from any company in any country!

  • XS_HeadHunting XS Head Hunting (@XS_HeadHunting) reported

    @ruchernchong @IBKR Ru if they fix it before the weekend dinner is on me next time I am in Singapore.

  • BeauDavisPaul1 Beau Cantrell Oakland Paul (@BeauDavisPaul1) reported

    @IBKR you know exactly what she should do is stop making money cold and let other people make the money for her and themselves. She listened to everything didn't she. ****. Some of that, the Warner, was a game

  • Piyush_reapit Piyush (@Piyush_reapit) reported

    @IBKR Horrible service. Taking ages to open an account

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