Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Santiago, Región Metropolitana | 1 |
| Jakarta, Daerah Khusus Ibukota Jakarta | 1 |
| Naples, FL | 1 |
| Erandio, Euskal Autonomia Erkidegoa | 1 |
| Chicago, IL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Joe
(@be_joejoe) reported
@realwillmeade @barronsonline @IBKR took me only a 4,5 hours (!) wait on the phone last time to speak to a customer service representative. Never experienced something like this before
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María Ibáñez Goicoechea y Jesús Jiménez Cascallana
(@MariaIyJesusJ) reported
@IBKR Since one week ago I am trying to contact IB about a withdrawal of money that it must be done "promptly", like you explain in your web. By phone (several numbers), by mail, by web... but nobody answer. Please send me a message about how to contact anybody to solve this problem.
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danav
(@danav337) reported
@danushman @IBKR @TradeStation Do you use the Magnet app with OSX? I had a very similar problem a while ago and it was due to the window manager I was using.
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Ru Chern Chong
(@ruchernchong) reported
@UpsideForever @IBKR My isn’t a chart or trade problem. I wish to transfer my account from one entity to the other entity. Already raised the ticket the day before (>24 hours) but it is still pending.
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Modestly improving trade plans
(@plans_bad) reported
@IBKR considering switching over from another broker, but your online application seems down. Just FYI
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Craig Duncan
(@CraigDu62835353) reported
@IBKR Can you sort out your customer service. Please tell your UK customers when they can expect to see CBX Primary bid shares in their account. We are sitting on the sidelines losing money here. I've been on at you all day on chat and the phone and you can't give me an answer
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Moshe Grunhaus
(@MGrunhaus) reported
@IBKR @IBRK #IBRK the charts only work 1/2 the time, the costumer service is hours away, limited short availability...time to find a new broker.... #exitibrk.
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JaviGam
(@javig44) reported
@IBKR Yeah but, the SPY chart is dead today fix it please, the futures one (MES) is fine
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SpaceSecta🚀🛰
(@SpaceSecta) reported
Interactive Brokers customer service wait time is ABSURD lately... if i can not get into contact with someone today, i will be taking my money elsewhere. @IBKR
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Anonymous Trader
(@unknown_traders) reported
$IMTL This one became ineligible stock somehow on @IBKR, people can't buy it anymore on this broker and can only sell, that's why it's down today imo... @IBKR i'm confused, why?
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BUYHIGHSELLLOW
(@BUYHIGH88380752) reported
@IBKR Please fix your platform, I am not receiving security codes and I cant even send the customer support an inquiry! Horrible!
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Ru Chern Chong
(@ruchernchong) reported
@IBKR support must be so busy today that the waiting time is insane.
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Kumo Monkey
(@KumoMonkey) reported
@IBKR Fix your market data. Can I please look at charts? Thanks. 90s software...
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BUYHIGHSELLLOW
(@BUYHIGH88380752) reported
@IBKR I can't login since I am not receiving the security code and I also am unable to send a customer ticket since that gives an error... What kind of **** service is this?
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End of Trend Watcher
(@_Trend_Watcher) reported
@IBKR TWS charts are down, why don't you update system status and fix it?