Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

Less
More

interactive-brokers Hero Image

Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1
Naples, FL 1
Erandio, Euskal Autonomia Erkidegoa 1
Chicago, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • Elinversorsama1 Elinversorsamaritano (@Elinversorsama1) reported

    @IBKR What tha ****. This is now the second day out of business what the hell is going on? Who the hell is gonna payme the money i am losing these 2 days??????

  • greggfr The Greg Man (@greggfr) reported

    @Yrch_the_trader @IBKR The worst customer service too! Every single phone call to them is a 55 minute wait to speak with a person. IBKR Clearly doesn’t care about their customers! Not worth the headache with so many other trading platforms. I’ll be leaving them

  • davidgfnet David GF (@davidgfnet) reported

    @IBKR Got my account blocked due too many login attempts yesterday, when your servers were down? WTF! And of course nobody in customer service ever picks up a call. Great job. Looking forward to cancelling my account ASAP.

  • itsyunotme Gloria Yu (@itsyunotme) reported

    @IBKR Still having problems over in Hong Kong -- unable to fetch market information 😨😨😨😨

  • ADDisaProblem1 AlexDD (@ADDisaProblem1) reported

    @IBKR The worst service out of all my brokers! Sent a support email 2 days ago about a simple price correction for ticker PRPM and nothing! No response just crickets. Utterly useless!

  • M1O2M1O2M1O2 Maher El Obeid (@M1O2M1O2M1O2) reported

    @IBKR hello... I have paid more than 1K USD as phone bill while waiting on the phone to reset my password... it is now almost 24 hours and yet no body picked my call and I am unable to trade or check my account on the IB. Help please......... Help please..

  • Elinversorsama1 Elinversorsamaritano (@Elinversorsama1) reported

    @IBKR i cannot enter my account since yesterday 07/12. Today is 08/12 and still down. I need to buy and close positions. Who is gonna pay for the cost of not benefit? I have mouths to feed up. This is not aceptable. I moved my account from Degiro to IBKR and i truly regret it

  • contextturtle ContextTurtle (@contextturtle) reported

    @IBKR I can't login again. IBKEY does not work with my account.

  • _dDeltaDt make 1984 fiction again (@_dDeltaDt) reported

    It’s only when everything breaks that you learn all the problems in your code you never knew existed, nor imagined could occur. Now that all that’s fixed... @IBKR Can we please have another outage?

  • Robichaud_edu Maegan Robichaud (@Robichaud_edu) reported

    @IBKR absolute nightmare trying to get any assistance from customer service. Hours on hold today, finally get thru, only to get disconnected. Locked out of acct. This is unacceptable.

  • IdeasOption Optionsgg (@IdeasOption) reported

    @IBKR untrusted peer error on IBKR mobile... You've got many hours to fix this before market opens. Pls don't disappoint. Again.

  • TheVolatility The Volatility Smirk (@TheVolatility) reported

    @IBKR That is incorrect info. Price on options of major, liquid ETFs are not available. How do you expect people to trade? You have not and on top of that your customer service never picks up the phone.

  • enter_order ENTER_ORDER (@enter_order) reported

    @FlorianChanier @IBKR Exactly. Talk about playing it down! I know 1 out of 15 guys accounts that was OK.

  • enter_order ENTER_ORDER (@enter_order) reported

    @IBKR after an >12hour outage, you couldn't even bring yourselves to apologize in your email to clients?!

  • jpu23 jp (@jpu23) reported

    @IBKR Hello I got locked out from my account yesterday and Im trying to call IBKR to reset my password but ive been put on hold since yesterday no success please help

Map Check Current Status