Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Erandio, Euskal Autonomia Erkidegoa | 1 |
| Chicago, IL | 1 |
| London, England | 1 |
| Stockton, MO | 1 |
| Fort Wayne, IN | 1 |
| Xirivella, Comunitat Valenciana | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Vilnius, Vilniaus apskritis | 1 |
| Burgos, Castilla y León | 1 |
| Neuilly-sur-Seine, Île-de-France | 1 |
| Zagreb, Grad Zagreb | 1 |
| Donostia / San Sebastián, Euskal Autonomia Erkidegoa | 1 |
| Langoat, Bretagne | 1 |
| Barcelona, Catalunya | 1 |
| Pasadena, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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La ola
(@Lordlangzahn) reported
@IBKR I have an open position with interactive brokers that cannot be closed because the software is not functioning at all. the help desk does not react to calls. interactive brokers is completely unreliable and not recommended at all
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Gray
(@GrayTendo) reported
@IBKR I have settled Cash but am unable to trade and you have no customer service...
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Adrian Saw
(@AdrianSaw2) reported
@DanielDDamian @IBKR No. Still outstanding. There are six transfer options and no human interaction. I think I have narrowed it down. But still no response from IBKR in any meaningful sense. They haven't called me nor contact me directly. We are one of 720k clients.
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Varun Ahuja
(@varunahuja55) reported
@IBKR Locked out of account. Been holding line for over an hour. Noone available at customer care?
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Jonahbaka
(@RoversApps) reported
@IBKR @AdrianSaw2 I mean this a stoke broker!! what is the United Government doing allowing these kinds of Brokers?? with nonexistent customer service? it is now going to 3 hours wait on the phone!
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Jake
(@JakeLeeds93) reported
I've sent a DM after waiting on the phone over 40 minutes, twice, yesterday. Please can you help me out? @IBKR
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Live Foods
(@LALiveFoods) reported
@Seba_DLP @IBKR ok.. so what your saying is you just recently opened the account and there is a possible problem with fraud that they are sorting out before they can release the money? Where did you open a new acct? Another brokerage? What do you think of that one?
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ConfusedWorker2020
(@ConfusedWorker1) reported
@Marketnewguy @YorkshireStocks @IBKR Opening an account this long weekend, possibly tonight to get in. I luckily sold before it dipped all the way down 🙏 alpp made me do it 🤓
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rtc🎲
(@rtc_555) reported
@VolQuant @IBKR the trick with IB is submitting a ticket and hoping for an answer, then waiting 2 hours in queue will feel like 5* support experience
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RichAndFineMan
(@RichAndFineMan) reported
@IBKR I am using TWS. How do i set studies as default for all charts? Every time i open a new chart for a new ticker, i have to manually add sma and other studies in each chart. It is very annoying. Please help.
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Seba De la Peña
(@Seba_DLP) reported
@LALiveFoods @IBKR I was just opening it. I didn't thing there's was any problems so I tf'ed money. Then I realised it was limited and I couldn't trade. 2 weeks later they send a notification about the documents that were missing that they never asked for. By this time (continue)
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Adrian Saw
(@AdrianSaw2) reported
Has anyone experience issues and non-existent customer service when transferring inbound positions to @IBKR? Tried speaking to someone and never got to anyone. Hopeless.
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Kram Grebrek
(@grebrek) reported
@RoversApps @IBKR The service is getting from bad to worse!
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Vinod ( Vin)Joshi
(@vjoshi2001) reported
@IBKR many good things. Customer service stinks ‘ bad management.
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AmberEFT
(@AmberEFT) reported
@IBKR Where we dont fix our trading software we just ask you not to use it as the workaround. We dont have techs smart enough to fix the software so just dont use that part. That is the response I get EVERY glitch I find on TWS software at IB. What a shitshow they are becoming.
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