Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Melbourne, VIC | 1 |
| Lille, Hauts-de-France | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Zaragoza, Aragon | 1 |
| Central, Central and Western District | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Pecunia Prognosis
(@pecuniaprog) reported
@robjh2 @IBKR I did get a reply, but no solution. They said they have a software bug regarding the migration. I ended up opening a new account under my name and then doing an internal transfer - so far of the available cash. I should be able to do securities next week
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Soulan Style
(@SoulanStyle) reported
@IBKR Does your customer service ever answer? Asking for a friend who's been waiting for 3 weeks.
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Steven Miller
(@StevenM20762640) reported
@IBKR is anyone else having issues with logging in or contacting via phone? Customer service seems to be trending down hard.
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Brent aka Blacklion
(@BlacklionCTA) reported
@IBKR the new TWS isn't populating order prices properly. This needs a fix ASAP!
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ChartLook
(@chart_look) reported
I can't login into my @IBKR without my phone, and my phone doesn't work since Rogers is down. How do I get compensated for my loss here🤔 @RogersHelps @Rogers
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Trader Kace
(@TraderKace) reported
@IBKR why does is say there was an error communicating with the server when you are more than happy for it to be running fine? Close my ******* trades you thieving pricks
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Trader Kace
(@TraderKace) reported
@IBKR fix up and let me exit my trade! Keeps saying server is down
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TRIN CAFE
(@trincafe) reported
@IBKR Thank you for the response. I have been been in contact with tech support, they are aware of the issue and are searching for a solution.
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ChartLook
(@chart_look) reported
@IBKR I can't login into my account, and losing money on my trade because my phone has no access to a cellular network due to @rogers outage. Is there any other way to login without verifying, need immediate access
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cryptoxto
(@cryptoxto) reported
Why don't Interactive Brokers help their customers by answering their LiveChat, they're quick to take commissions and spreads from you, but no your questions! @IBKR
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cryptoxto
(@cryptoxto) reported
Wow, Interactive Brokers are that bad, when you try to withdraw money, you get their infamous Wait/Not Working icon - hop over to support to ask why...yes, you get their Wait/Not Working icon!!🤡 @IBKR
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Evil Stinkface
(@EvilStinkface) reported
@IBKR pls support, i can’t log in to my account to finish application. 2 factor authentication doesn’t show generate password
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cryptoxto
(@cryptoxto) reported
Why don't Interactive Brokers help their customers by answering their LiveChat, they're quick to take commissions and spreads from you, but not your questions!@IBKR
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Vanalich
(@vanalich) reported
@IBKR Zero progress. Calling your customer "support" is a joke - staff simply disappear on you. The only interaction that does happen is emails stating my docs "not accepted". Horrible experience with your company.
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Trader Kace
(@TraderKace) reported
@IBKR Ok, if you say so, but funny enough every time I tried to submit an order it kept saying error communicating with servers, may not be a lot of money to you but I’d like to close my trades without problems and without losing profits, it wouldn’t even trigger my exits
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