Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Erandio, Euskal Autonomia Erkidegoa | 1 |
| Chicago, IL | 1 |
| London, England | 1 |
| Stockton, MO | 1 |
| Fort Wayne, IN | 1 |
| Xirivella, Comunitat Valenciana | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Vilnius, Vilniaus apskritis | 1 |
| Burgos, Castilla y León | 1 |
| Neuilly-sur-Seine, Île-de-France | 1 |
| Zagreb, Grad Zagreb | 1 |
| Donostia / San Sebastián, Euskal Autonomia Erkidegoa | 1 |
| Langoat, Bretagne | 1 |
| Barcelona, Catalunya | 1 |
| Pasadena, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Keubiko
(@Keubiko) reported
We've been taking @IBKR for a test drive on their "institutional account" platform. Have interacted with their support people twice - downright awful - both times told me the completely wrong thing. Sometimes you get what you pay for I guess.
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Stanphyl Capital
(@StanphylCap) reported
@Keubiko @IBKR Unless something has recently changed radically, I can honestly say that I've always found their hedge fund "help" people to be terrific. They answer the phone on one ring, and if they don't know "the answer" they reach out within the company and get back to me quickly.
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💬
(@sajidnizami) reported
@iv_technicals @IBKR No it's horrible and getting worse. Web UI was a little better but even that has gone bad. Can't load charts, can't see correct PnL. etc etc.
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Tom Crowne
(@ThomasCrowneLLC) reported
@Keubiko @IBKR Yes horrible - we left - they pride themselves as “tech” firm but offer zero support - it’s sink or swim to be honest - it’s rough - TDI had great technology and support then they ****** things up with Schwab
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Rich Harley
(@richaharley) reported
@IBKR Hi IB team, why are your modelgreeks calculations so wrong? It seems this problem goes back years. API consistently underbakes delta, IV etc for short dated options. Do you plan to look at your options greeks calculations?
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🔴 I. Vodenitcharov CFA CMT
(@iv_technicals) reported
Why is @IBKR so bad lately? Feels like such a buggy OS. Both mobile & desktop. Is it just me noticing this? It used to be so much better.
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Tom ,🇨🇦
(@tim2Honley) reported
@SteveI26827992 @IBKR @BNNBloomberg Maybe you should hang on to that cash.... If things crash
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GemStar12
(@gmoore1971) reported
@iv_technicals @IBKR Sooooooo Bad
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Evrim
(@itisevolution) reported
@IBKR I traveled to another country & now I don't have access to IBKR because I don't receive sms authentication messages sent to my Canadian phone. Yesterday, I had partial access since I could use voice option but FSR those calls started to hang up on me today. IBKR support
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Nebbiolo Inspector, Will Travel
(@SassiItalyTours) reported
@Keubiko @IBKR They didn't impress me as a retail trading platform and I went back to TW. TW's mobile app is awful, and there's no phone support, but their chat people are decent.
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Fiscal Jam
(@Fiscal_Jam) reported
@unusual_whales @IBKR **** these scum bags
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bough
(@firebutworking) reported
@IBKR server down? Does anyone else have issue w/ it now?
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B.Little
(@MrB_Little) reported
@TradesRx @IBKR Considering those are expert market, be thankful you can still purchase them. You must be heavy hitting them bids, at 1% fee its not bad at all for a small account.
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MakeStonksZimbabweAgain
(@MakeStonks) reported
@Keubiko @IBKR My old firm got a big pitch from them ~10 years ago for an institutional build-out. They’d custom design some features. We spent many man hours working with them. In the end, it was so bad we moved the min $10M over there in illiquid positions to just sit idly.
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Fade2Black
(@F4DE2BL4CK) reported
@iv_technicals @IBKR Have had a couple issues with them myself lately. Bid higher than ask, laggy market order fills, order entry data not populating. TWS desktop is a laggy joke... Looks like it's from 2005
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