Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Melbourne, VIC | 1 |
| Lille, Hauts-de-France | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Zaragoza, Aragon | 1 |
| Central, Central and Western District | 1 |
| Olongapo, Central Luzon | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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ShoulderOfGiants
(@shingadiad) reported
@IBKR Your compliance teams have now blocked 3 securities from being traded. I have left numerous messages but they have failed to reply or recertify the issue. This has costs me $$. I have raised a formal complaint with the FCA and the SEC.
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Yolber Antonio Rojas
(@rojas_yolber) reported
@IBKR I have been calling your customer service and have been on hold for a combined 3 hours now. I have been trying to urgently contact you about and have heard nothing back. Can you please contact me and help me solve my problem ?
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clueless
(@clueless_1337) reported
@ash_loskor @trader_marky @IBKR It's working fine. Didn't have any problems this week.
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Professor Piehead
(@piehead9) reported
@ErikSTownsend @IBKR Company service = Oxymoron
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Erik Townsend 🛢️
(@ErikSTownsend) reported
@ilikeoptions @IBKR Tell them to pull up MMED as an example of a symbol that ONLY trades on NEO. You can't see market data on IB due to a bug on their side, but you can trade it blind.
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martinmarinac15
(@martinmarinac19) reported
@IBKR You are the absolute worst broker. Cancelled every single transaction(close position) today and still my buying power remained low. Guess who is missing out on friday fun?
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たかはしゆうや
(@plimbo5) reported
@ErikSTownsend @IBKR Could not agree more!!! Last weeks outage was a joke also!!!
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Robyn
(@TraderRobyn) reported
@ErikSTownsend @ilikeoptions @IBKR IB is the worst for stuff like that. The fact that they make you pay separately for a live bid/ask is obscene. I get Level 2 being extra but live bid/ask and last should be the bare minimum you get for free.
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Erik Townsend 🛢️
(@ErikSTownsend) reported
@ilikeoptions @IBKR They've said that before and they don't know WTF they are talking about. Try MMED (Mind Med), a stock that trades ONLY on NEO. You can trade it on IBKR. IBKR calls NEO "AEQLIT" and the ******* who answered your ticket didn't know that's another name for NEO.
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ilikeoptions
(@ilikeoptions) reported
@ErikSTownsend @IBKR Opening another ticket, maybe if every IBKR customer would do it, they'd get it listed asap.
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jon
(@JonIsAngry) reported
@ErikSTownsend @IBKR Unless they were Coinbase. Is it just me or has customer service been left for dead and COVID was the fatal blow.
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Mohammed CFC 🇸🇦
(@cfcmohammed) reported
@IBKR greetings. I am suffering with the login. For a few days I can’t login to my account due to the security code. I don’t receive the one time password to my phone number. Please help.
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Erik Townsend 🛢️
(@ErikSTownsend) reported
Still no $ABXX symbol on the @IBKR platform this morning, despite that I sent them a support ticket over a week ago telling them this was coming and stressing that several HNW IB customers want to trade the stock on opening day. @IBKR customer svc couldn't be worse if they tried
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Roel
(@roelzns) reported
@IBKR Again ! Cannot reach server ! What a bad platform. How many incidents in just a couple of months ??
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Boris
(@taillarb) reported
@GMvdWeerd @ErikSTownsend @IBKR Thanks. Yes it seems a bit messy. I didn’t dare buying the old New Millenium stock in case there would be issues with the transition, but I kind of regret not doing it.