Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1
Naples, FL 1
Erandio, Euskal Autonomia Erkidegoa 1
Chicago, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • jcalebjohnson Caleb Johnson (@jcalebjohnson) reported

    unbelievably slow service from @IBKR lately, and it is very frustrating.

  • DanielRam86 Dan (@DanielRam86) reported

    @IBKR Hello, I am trying to develop a front end application for the client portal API. However when I launch the java gateway, I cannot authenticate my account, it always reports invalid user pass combo, even though I can login to the production app. Suggestions?

  • LALiveFoods Live Foods (@LALiveFoods) reported

    @RealActorRob @IBKR how long have you had an acct with interactive brokers? What did you need customer service to handle?

  • tomi Tomi (@tomi) reported

    Anyone have the issue of @IBKR reporting cost basis incorrectly for a number of options on the 1099-B? If so, were you able to solve without manually entering all the data?

  • paulnuttgens Paul Nuttgens (@paulnuttgens) reported

    @IBKR been on hold for almost 2 hours .... same thing every time I call in .... disappointing no one in this industry provides reasonable/acceptable customer service .... hopefully a truly disruptive player joins this industry and soon #ikkr

  • FYS_trading Follow_Your_System (@FYS_trading) reported

    @IBKR I've waited over 2 hours 5 different times to get through to your customer service and haven't had any luck. This is getting absurd.

  • kucharzm Michal Kucharz (@kucharzm) reported

    @tomi @IBKR Had that issue last tax season thankfully only on one entry so fixed it manually.

  • AmberEFT AmberEFT (@AmberEFT) reported

    @IBKR Where we dont fix our trading software we just ask you not to use it as the workaround. We dont have techs smart enough to fix the software so just dont use that part. That is the response I get EVERY glitch I find on TWS software at IB. What a shitshow they are becoming.

  • DanielDDamian Daniel Damian (@DanielDDamian) reported

    @AdrianSaw2 @IBKR Did you get it done? I’m having the same issue.

  • MatthiasAngerm1 Matthias Angermann (@MatthiasAngerm1) reported

    @IBKR Agora Trading Reports issues With the Software of Ikbr. When will the Problem be solved?

  • Svnkanmi Sunkanmi Tipton (@Svnkanmi) reported

    @heygodson @IBKR That’s just terrible.

  • AdrianSaw2 Adrian Saw (@AdrianSaw2) reported

    @DanielDDamian @IBKR No. Still outstanding. There are six transfer options and no human interaction. I think I have narrowed it down. But still no response from IBKR in any meaningful sense. They haven't called me nor contact me directly. We are one of 720k clients.

  • LALiveFoods Live Foods (@LALiveFoods) reported

    @Seba_DLP @IBKR ok.. so what your saying is you just recently opened the account and there is a possible problem with fraud that they are sorting out before they can release the money? Where did you open a new acct? Another brokerage? What do you think of that one?

  • Seba_DLP Seba De la Peña (@Seba_DLP) reported

    @LALiveFoods @IBKR I was just opening it. I didn't thing there's was any problems so I tf'ed money. Then I realised it was limited and I couldn't trade. 2 weeks later they send a notification about the documents that were missing that they never asked for. By this time (continue)

  • ConfusedWorker1 ConfusedWorker2020 (@ConfusedWorker1) reported

    @Marketnewguy @YorkshireStocks @IBKR Opening an account this long weekend, possibly tonight to get in. I luckily sold before it dipped all the way down 🙏 alpp made me do it 🤓

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