Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Erandio, Euskal Autonomia Erkidegoa | 1 |
| Chicago, IL | 1 |
| London, England | 1 |
| Stockton, MO | 1 |
| Fort Wayne, IN | 1 |
| Xirivella, Comunitat Valenciana | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Vilnius, Vilniaus apskritis | 1 |
| Burgos, Castilla y León | 1 |
| Neuilly-sur-Seine, Île-de-France | 1 |
| Zagreb, Grad Zagreb | 1 |
| Donostia / San Sebastián, Euskal Autonomia Erkidegoa | 1 |
| Langoat, Bretagne | 1 |
| Barcelona, Catalunya | 1 |
| Pasadena, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Juan Alonso
(@JuanAlonsoHz) reported
@IBKR you keep me waiting for 48minutes on the line (to try to resolve a support ticket that is 3 weeks old). Then when my call finally gets through, your operator just hangs up before exchanging a single word.
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TRIN CAFE
(@trincafe) reported
@InvestorMagoo @IBKR What do you need help with?
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Splash of Wallace
(@SplashOfWallace) reported
@IBKR Having such a hard time with your platform. My account is funded, but you will not let me trade. Help is impossible to find. Will be closing my account tomorrow.
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Investor Magoo
(@InvestorMagoo) reported
@IBKR New trader? Choose a better broker! These guys blocked my account and I am unable to trade. This happened last week and I still have no access to my account. Customer service does not reply my emails, nobody picks up the phone! A total disgrace!
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Ibern
(@jibernbosch) reported
.@IBKR After two weeks I can't use my own money due to migration problems. Called 6 times and either 1h on the phone and noone replies or they tell me they will solve it. Still, no solution and no answer from your side. Terrible customer service
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Investor Magoo
(@InvestorMagoo) reported
@IBKR Since i am unable to contact #IBKR by any other mean, i will be posting my discontentment here every single day until they unblock my account and solve my issue. Unreal what's happening!!!! #investing #TRADINGTIPS
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Michael Vidal
(@mvbooks2) reported
@IBKR Is this a regulated service? What consumer protection is in place.
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krishan pau
(@KrishanPau) reported
@IBKR - i am getting an error when signing in. is there an issue with the platform?
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Elango
(@elango1b) reported
call @IBKR customer care if you want to play soft music during bfst, lunch or dinner, because they will not pick the call for an hour
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Elango
(@elango1b) reported
@IBKR worst customer service, i am just so looking forward to close the account
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SmarterSquirrel.com
(@SmarterSquirrel) reported
@IBKR I applied for an account and funded it over a month ago and am still waiting for the account to be approved. If this is how quickly you serve a customer trying to get on your service I dread to think how terribly slow you must be at responding to existing customer needs.
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the q
(@qnibert) reported
@IBKR @IBKR No SMA display since early morning. No support since hours. Are you still working? How can one avoid margin call when you don´t work?
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hindsightBear
(@OsloTrader) reported
@IBKR down?
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Investor Magoo
(@InvestorMagoo) reported
@IBKR when are you guys going to fix the issue with the Account Management and unblock my account. I'm running out of patience with IB. Zero customer service. Unreal!
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Zain
(@Zain29783586) reported
Hey @IBKR , is there any chance/way I can talk with Support? I've been trying since yesterday!!
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