Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| London, England | 1 |
| Stockton, MO | 1 |
| Fort Wayne, IN | 1 |
| Xirivella, Comunitat Valenciana | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Vilnius, Vilniaus apskritis | 1 |
| Burgos, Castilla y León | 1 |
| Neuilly-sur-Seine, Île-de-France | 1 |
| Zagreb, Grad Zagreb | 1 |
| Donostia / San Sebastián, Euskal Autonomia Erkidegoa | 1 |
| Langoat, Bretagne | 1 |
| Barcelona, Catalunya | 1 |
| Pasadena, CA | 1 |
| Seattle, WA | 1 |
| Pretoria, Gauteng | 1 |
| Eastover, SC | 1 |
| Bogotá, Distrito Capital de Bogotá | 1 |
| Nuevo Laredo, TAM | 1 |
| Chamartín, Comunidad de Madrid | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Wayfarer
(@FadhelKhalifah) reported
@IBKR hi i couldn't login to my account , i called client service several times on 1 (877) 442-2757 but nobody answered please your support
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Uresh Perera (UP)
(@UreshP) reported
Good afternoon @IBKR can't get your technical help on Chat or the phone after 45 mins on phone was disconnected so how ?? two days in a row. For a corporate account this is terrible customer service.
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lucky
(@YeMustBeReBorn) reported
@etrade Traders are closing their accounts with you. High net worth accounts moving to @IBKR and @TDAmeritrade ... your poor service is costing people too much money
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Judith Orvos, ELS
(@JudithOrvosELS) reported
@IBKR your customer service is abysmal. Have tried calling on multiple days. On hold literally HOURS and still can't get an agent on the line.
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Trade Engineer
(@PodianP) reported
@MalavadeNataraj @IBKR Don't you need your broker APIs to support it ?
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Mesfin
(@Mesfin_Voice) reported
@IBKR Absolutely terrible customer service. I have not been able to withdraw funds using saved bank details or set up new bank details. Customer servce don't reply to inquiry tickets, phone calls or web chat! Want to close account now!
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Lambo Livin
(@KingJoof) reported
@bclund @IBKR TD think or swim app amazing and their help desk super good. But they have been freezing a lot lately
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Andy
(@andrewldonald) reported
@m_pereire @HLInvest @IBKR Same here. Happened before ...their infrastructure old tired like the app/web not fit for purpose, and they’re doing nothing to fix. I’m leaving. Best alternative is #Trading212 no commissions no fx charges (HL 0.45% rip off) good for general investing and ISAs. Good luck 👍🏻
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Akash Rathour
(@AkashSR123) reported
@IBKR I’ve been on hold over an hour now. I am still unable to correct my trading permissions so have money being pissed down the drain because no one will answer the phone! @AskRobinhood Please please will you launch in the UK so I don’t have to stick with IBKR
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Anri Asaturov
(@nastyhobbit) reported
@FunniKen @IBKR Good luck with that. Trying to talk to them for 2 weeks, customer since 2017, phone, chat, tickets - silence or bullshit responses and dropping out.
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Daniel
(@Daniel53059063) reported
@IBKR Your customer support is a disaster. I am traying to reach anyonoe in customer support and its impossible, i wait on the line for more than a hour and no one pick the calls. What kind of customer support is that??
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Angry O'Neil
(@AngryONeil) reported
@UreshP @IBKR @IBKR ‘customer service’ is dreadful.
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BeCashBro
(@BeCashBro) reported
@IBKR **** the bears that's whats uo
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STOP Workplace Bullying
(@endworkbullying) reported
@IBKR Zero Customer Service. Answer your phones.
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Keith Robison
(@Excel_forlife) reported
@bclund @IBKR Agree, been a happy customer for 3 years, they even performed well during March.
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