Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 1 |
| Lille, Hauts-de-France | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Zaragoza, Aragon | 1 |
| Central, Central and Western District | 1 |
| Olongapo, Central Luzon | 1 |
| Santiago, Región Metropolitana | 1 |
| Jakarta, Daerah Khusus Ibukota Jakarta | 1 |
| Naples, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Shagwong Securities LLC
(@ShagwongS) reported
@jenkins_roscoe @IBKR I mean I can get a human on phone if my $99 coffee machine breaks to get help / replacement in minutes . These morons at @IBKR think it’s acceptable to tell a pretty large client it’s normal to wait 2.5 hours on hold and never get thru ? They have serious problems
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A1MILL3R
(@ALMILL3R) reported
@IBKR too bad the app/customer service is garbage! @IBKR
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JC
(@JokeeCee) reported
@IBKR I can not access account management, and can't access any support , please guys I need help !
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محمد الحسن
(@m_alhassan87) reported
@IBKR Hello I have a problem with a mobile app every time I try to get in the app I don’t receive a code number & I try to call customers services but no one answered me
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🌈𝔥𝔞3 ✌️
(@beetro0t) reported
from
Aylesbury Vale, England
@IBKR can I get help please? Account funded but can't trade and help chat doesn't work.
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Stephen M.
(@stemc93) reported
@TraderMike Still having trouble also. I was told by someone else having issues, that if you set the trade to after hours that was a workaround, but didn’t work for me either. Still no access. Surprised at @IBKR given their size that this is a problem
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Erik Townsend 🛢️
(@ErikSTownsend) reported
@IBKR Closing price still shows as 0.00 but I assume that's because the symbol was not in their system as of Friday's close. Looks to me like everything is now working for IBKR to fully support ABXX trading on Monday.
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Ada306
(@Ada3062) reported
@IBKR What is the IB service E-mail? My account has no finish the application.Thank you .
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bearchun
(@gomchun) reported
@IBKR #ibkr Can't sell fractional shares from the website. I can sell fractional shares from the mobile app though. Please fix !!!
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ريان الحربي
(@1407rayan) reported
@IBKR Hello there, I have an issue with my account.I don’t receive the SMS to login to my account. Could you please solve this problem ASAP. Many thanks
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Stephen M.
(@stemc93) reported
@VaishAbhinav18 @IBKR Similar issues for me. No access at all
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Shagwong Securities LLC
(@ShagwongS) reported
hours and hours and hours on hold at $IBKR ..... @IBKR is Peterffy aware of how shitty service has degraded to at his company ?
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Shenanigans
(@ixshenanigan) reported
@IBKR @Ibrahim14487193 I’m having exactly the same issue for a few days now as Ibrahim addressed. Please DM to solve the issue ASAP. Thanks.
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Shagwong Securities LLC
(@ShagwongS) reported
The best was this kid in Hong Kong for $IBKR tonight when I asked him if there was something bad going on inside @IBKR ... he giggled at me . I told him I had worked at firms that blew up and taking phones off hook so nobody could get thru was precisely what happened
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Pretending To Like U
(@jenkins_roscoe) reported
@ShagwongS @IBKR yup, I don't get how they don't fix it. So many complaints out in the open. That said, I hear guys bitching about tdameritrade and schwab as well.
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