Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 1
Lille, Hauts-de-France 1
Sant Cugat del Vallès, Catalunya 1
Zaragoza, Aragon 1
Central, Central and Western District 1
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • luidynaves Luidy (@luidynaves) reported

    Then @IBKR charged a high fee to convert money to USD. Yeah, it’s high to me as small investor. I’ve traded one share, and they charged me 1%, not bad. So, I’ve bought an ADR, and to my surprise, there is a small monthly hidden fee. I suggest they simplify the fee structure...

  • no_pullbacks no pullbacks (@no_pullbacks) reported

    Actually the @IBKR issue I encountered was my fault. It wasn't the platform's fault after all. I was a dumb bear today after all. Never short the stock market, it makes you do dumb things. #lol Will close it out at the right price if I get it before 5pm.

  • thebighulk2 TheBigBadHulk2 (@thebighulk2) reported

    @IBKR For over 8 weeks your migrated clients to IBIE/IBLUX still cannot do withdrawals via SEPA!! WTF is this?

  • no_pullbacks no pullbacks (@no_pullbacks) reported

    Actually the @IBKR issue I encountered was my fault. It wasn't the platform's fault after all. I was a dumb bear today after all. Never short the stock market, it makes you do dumb things. #lol Will close it out at the right price if I get it before 5pm.

  • highandglassy Srta. Cactus 🌵 (@highandglassy) reported

    @IBKR hi! I’m having problems to change my account type from Margin to Cash. Help.

  • EPGUI Guillaume Pelletier (@EPGUI) reported

    @IBKR @mmaunder That's nonsense, and even if it wasn't, there's no reason why you couldn't make this "feature" (aka bug) opt-in. Some of us use password managers, which provide an option to clear your clipboard after a very short delay. TWS really doesn't need any extra UX barriers.

  • JohnuUlvoy John Ulvoy (@JohnuUlvoy) reported

    @morganefitz @IBKR same here. I have been on hold for more than 1 hour on both the eu and us number. Their service use to be good. Now it looks like nothing. @IBKR

  • Sanket77476344 Sanket (@Sanket77476344) reported

    @IBKR can you please resolve the issue. I am trying to set up the new account with you but they ask my successor's sin number since my wife is living in india. There is no Social insurance number. What should I do?? I tried to call the customer service but no one pick the call.

  • BigMacroMeal Macro Strat (@BigMacroMeal) reported

    @stockthoughts81 @IBKR Beyond bad... I've got 3 week old unanswered queries. Looking for alternatives now.

  • TalatiTapan Tapan K Talati (@TalatiTapan) reported

    @Ztrader12 @IBKR @TDAmeritrade By the way I am out of vper for now. It tanked pretty bad. I guess god was looking out for ya not to invest. Mysterious but funny way of showing. Good luck Z!

  • un_seul_pas un_seul_pas (@un_seul_pas) reported

    @thepoorswiss @IBKR Yes but what I thought is that they can comply with the regulations and still provide services to European investors (providing this KID file etc) but most of them doesn't consider this move (too costly?) so those who don't do it, cannot service Europe anymore (with US etf).

  • no_pullbacks no pullbacks (@no_pullbacks) reported

    Actually the @IBKR issue I encountered was my fault. It wasn't the platform's fault after all. I was a dumb bear after all. Will close it out at the right price if I get it before 5pm.

  • highandglassy Srta. Cactus 🌵 (@highandglassy) reported

    @IBKR When I click continue appears me a message: “An error occurred while processing your request. Try again in a few minutes”.

  • FranconianM franconian-man (@FranconianM) reported

    @IBKR Loosing massive percentage meanwhile. Down with the stock almost 66 % I cannot sell because I do not get any response to my ticket since two weeks!

  • singh1_13 gary singh1_13 (@singh1_13) reported

    @IBKR once i will make my profit, im gonna get my cash out and will close my account, worst experience, TD bank's webbroker is the best, yea few pros and cons, just imagine if i need 100 million shares, IBKR is gonna rip off their customers, you guys literally sucks, swear to GOD

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