Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Erandio, Euskal Autonomia Erkidegoa | 1 |
| Chicago, IL | 1 |
| London, England | 1 |
| Stockton, MO | 1 |
| Fort Wayne, IN | 1 |
| Xirivella, Comunitat Valenciana | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Vilnius, Vilniaus apskritis | 1 |
| Burgos, Castilla y León | 1 |
| Neuilly-sur-Seine, Île-de-France | 1 |
| Zagreb, Grad Zagreb | 1 |
| Donostia / San Sebastián, Euskal Autonomia Erkidegoa | 1 |
| Langoat, Bretagne | 1 |
| Barcelona, Catalunya | 1 |
| Pasadena, CA | 1 |
| Seattle, WA | 1 |
| Pretoria, Gauteng | 1 |
| Eastover, SC | 1 |
| Bogotá, Distrito Capital de Bogotá | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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PK
(@Malicestone) reported
@IBKR @LSKMSun Thats a pure lie! Support doesnt answer tickets and is NOT reachable via Chat or Phone at all. I'm more than 10 years with IB and it was never that bad.
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Edaqa 😊 Mortoray
(@edaqa) reported
Does somebody have a good alternative to Interactive Brokers for a European resident? Their service lately has been abysmal. I need Stocks, Options, and Forex in global markets. #investment #finance @IBKR
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avery💝s data📝charts📈& finance💹✊🌹
(@averygrrl) reported
@crayonmystic @IBKR Right on, that's too bad it eats resources. Does having 32/64GB of RAM ease anything up? What kind of data licensing issues? I noticed they wouldn't give me real-time quotes if I was logged in two places...
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Khalid
(@bernece) reported
@IBKR is is possible that to get help to with SMS notification now for more than a week cant get to mu account and can't get help too
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Edward 🇺🇸
(@PatriotEdward) reported
I was on hold with various @IBKR "customer service" reps for over 6 hours today. True story. Problem still unresolved.
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Edward 🇺🇸
(@PatriotEdward) reported
Ugh. @IBKR sucks so bad. Moving my account tomorrow.
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A
(@Saugaguy10101) reported
finally decided to transfer my account stocks account from @IBKR to a different brokerage. good riddance! the worst brokerage I have ever seen. the worst part is, no one ever answered the phone when I reached out for help.
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KMAN
(@KevinAnreson) reported
@IBKR Hey IBKR — your leader went on CNBC to wonder why nobody uses you for margin loans. Tell him to call customer service and wait for 3 hours to get a live person to fix your mistakes. Not only will he not use you for margin, he will close all his accounts as I am now.
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TRIN CAFE
(@trincafe) reported
@bso00o @IBKR What do you need help with?
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Trevor
(@trevorpinion) reported
@IBKR Thomas Peterffy is on @CNBC complaining how people won’t come to IBKR despite their advertising on the network. TVs dated for one thing. another is the website = bad. Been on hold for about 40 minutes. I have questions and sometimes talking to a human, is just ... nice.
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🔥 Sebastien Aguilar
(@Impactivated) reported
@IBKR Hi @IBKR, I have been trying to reach customer service for hours yesterday and again this morning. Could you please get in touch. Thank you!
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Aleem Esmason
(@aesmail) reported
@IBKR...stayed on the phone for almost three hours, proceeded to open account without any support and stuck, is there a "special" email...I can correspond with my queries - this is important and time sensitive. #helpme
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David
(@crayonmystic) reported
@averygrrl @IBKR IB's API is probably the worst part. You can't leave it running, it auto-restarts every day, and according to (hidden) rules they may force you to re-login daily (including the 2FA SMS). Meanwhile tons of charting software can consume that API, it's just a pain in the *** to use.
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Growthhh Stock Trader
(@GrowthhhT) reported
@IBKR could you help me find where can I download in an excel format the historical NAV of my account?
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PK
(@Malicestone) reported
@IBKR I'm with IB and the recent months it's almost impossible to reach support. In urgent situations u stay hrs in queue when calling them. There is NO support. In my case it is an urgent situation and IB can't be contacted via chat or phone and support tickets are not answered at all
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