Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Olongapo, Central Luzon | 1 |
| Santiago, Región Metropolitana | 1 |
| Jakarta, Daerah Khusus Ibukota Jakarta | 1 |
| Naples, FL | 1 |
| Erandio, Euskal Autonomia Erkidegoa | 1 |
| Chicago, IL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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The Poor Swiss
(@thepoorswiss) reported
@un_seul_pas @IBKR If the regulation applies to them, I do not think they will have a choice. And I would rather use a broker that follow regulations. The fact that the regulations is absolutely stupid is not IB's doing. But we'll see!
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Vijay Swami, Zinnov
(@Vijay_Swami) reported
@IBKR please help. My account transferred from Folio and is locked out. No one picking up the phone.
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Macro Strat
(@BigMacroMeal) reported
@stockthoughts81 @IBKR Beyond bad... I've got 3 week old unanswered queries. Looking for alternatives now.
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Eli
(@KishMeaTuchus) reported
@IBKR I may be wrong but your twitter acct won’t accept DM. Yet another glitch that is an ongoing frustration.. without miss every night 930 my workstation shuts down. It takes 3-5 attempts to finally log back in
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un_seul_pas
(@un_seul_pas) reported
@thepoorswiss @IBKR Yes but what I thought is that they can comply with the regulations and still provide services to European investors (providing this KID file etc) but most of them doesn't consider this move (too costly?) so those who don't do it, cannot service Europe anymore (with US etf).
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Maximilian Paul
(@kohlschreiberm) reported
@IBKR We finally need free market data and a nee interface for the mobile app and web platform, this os a joke IB!!! I don’t know what I‘m paying commission for....no customer support, the live market data, an outdated interface that makes everything take twice as long...
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franconian-man
(@FranconianM) reported
@IBKR Loosing massive percentage meanwhile. Down with the stock almost 66 % I cannot sell because I do not get any response to my ticket since two weeks!
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@UAE
(@UAE) reported
@_771_ @IBKR The worst in the world .. open with someone else .. Good luck
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gary singh1_13
(@singh1_13) reported
@IBKR why there is a worst limit on buying a shares are only half million as per one trade order? so pissed off from the worst service you guys giving to your customers, increase the limit, make it unlimited and dont suck people's money by so called commission, this is stealing
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Bryce
(@nels19831) reported
@IBKR @KishMeaTuchus This is ridiculous. For the commissions you charge, you would think that you could hire some customer service reps. I have been waiting in the chat room for over an hour now...
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gary singh1_13
(@singh1_13) reported
@IBKR other thing, i called your representative, for few times in last few days, Oh god, 3 hours minimum, holding my call so i can talk to your worst customer care system, literally your system and the web broker is world's worst web broker system
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zaidror
(@zaidror) reported
@plantmath1 @pullupjumper89 @IBKR Maybe I’m wrong but doesn’t RObinhood have better margin rates? Seems like good margin rates are associated with terrible customer service.
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no pullbacks
(@no_pullbacks) reported
Actually the @IBKR issue I encountered was my fault. It wasn't the platform's fault after all. I was a dumb bear today after all. Never short the stock market, it makes you do dumb things. #lol Will close it out at the right price if I get it before 5pm.
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Vijay Swami, Zinnov
(@Vijay_Swami) reported
@IBKR Your account does not accept direct messages. Please let me know. I need to login to my account
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John Ulvoy
(@JohnuUlvoy) reported
@morganefitz @IBKR same here. I have been on hold for more than 1 hour on both the eu and us number. Their service use to be good. Now it looks like nothing. @IBKR
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