Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| London, England | 1 |
| Stockton, MO | 1 |
| Fort Wayne, IN | 1 |
| Xirivella, Comunitat Valenciana | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Vilnius, Vilniaus apskritis | 1 |
| Burgos, Castilla y León | 1 |
| Neuilly-sur-Seine, Île-de-France | 1 |
| Zagreb, Grad Zagreb | 1 |
| Donostia / San Sebastián, Euskal Autonomia Erkidegoa | 1 |
| Langoat, Bretagne | 1 |
| Barcelona, Catalunya | 1 |
| Pasadena, CA | 1 |
| Seattle, WA | 1 |
| Pretoria, Gauteng | 1 |
| Eastover, SC | 1 |
| Bogotá, Distrito Capital de Bogotá | 1 |
| Nuevo Laredo, TAM | 1 |
| Chamartín, Comunidad de Madrid | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Mulholland
(@mulhollandsr) reported
@IBKR because he tried to call IB support and spent 2 hours on hold?
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Ask Pohly
(@johnpohly) reported
@IBKR Can someone contact me regarding a 2-week old support ticket. No communication is happening. Support ticket # T393757 and I have been on hold for 1 hour and 3 minutes so far.
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Brian Lund
(@bclund) reported
Seriously folks, @IBKR almost never has platform issues. Super cheap commissions and you can trade EVERYTHING there. Not sure why serious traders mess around with other retail brokerages.
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Akash Rathour
(@AkashSR123) reported
@IBKR I’ve been on hold over an hour now. I am still unable to correct my trading permissions so have money being pissed down the drain because no one will answer the phone! @AskRobinhood Please please will you launch in the UK so I don’t have to stick with IBKR
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Lars Kr. Lundin
(@lklundin) reported
@IBKR I only recently and accidentally discovered that #IBKR's Trader Workstation is a java-application that you support on multiple operating systems including #Linux. You could be more upfront with this important information.
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Anri Asaturov
(@nastyhobbit) reported
@FunniKen @IBKR Search for '@ibkr' in twitter 'latest'. I assume they're ok if you're an institution, but retail customers are treated like dirt when it comes to customer support
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Trade Engineer
(@PodianP) reported
@MalavadeNataraj @IBKR Don't you need your broker APIs to support it ?
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Seb M. Pereire
(@m_pereire) reported
Been trying to place an order using @HLInvest for over 3-hours and the order will not fill. Absolute joke considering @IBKR is having no issues. I'm giving #HL till April 1st to fix the platform. Would suggest others do too!
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Judith Orvos, ELS
(@JudithOrvosELS) reported
@IBKR your customer service is abysmal. Have tried calling on multiple days. On hold literally HOURS and still can't get an agent on the line.
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Trading Sorority
(@tradingsorority) reported
$GME Revolut stock trading is down for some traders. Robinhood not loading for some traders. Trade station not allowing GME buys for some traders. Any other platforms struggling? My @IBKR is fine.
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Angry O'Neil
(@AngryONeil) reported
@UreshP @IBKR @IBKR ‘customer service’ is dreadful.
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James Ruhle
(@jahruhle) reported
@IBKR hi there. I'm trying to transfer in a little over a million in positions but can't get a response from anyone, and its been over a week. I'm about to give up and look for alternatives, unless someone can help?
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Frank
(@sparqqling) reported
@IBKR I have a password issue, but you insist that I call for that and nobody is picking up the phone. What's going on?
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Wayfarer
(@FadhelKhalifah) reported
@IBKR hi i couldn't login to my account , i called client service several times on 1 (877) 442-2757 but nobody answered please your support
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Daniel
(@Daniel53059063) reported
@IBKR Your customer support is a disaster. I am traying to reach anyonoe in customer support and its impossible, i wait on the line for more than a hour and no one pick the calls. What kind of customer support is that??
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