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Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Banda Aceh, Aceh 1
East Orange, NJ 1
Williamsburg, VA 1
Noida, UP 1
Brest, Brittany 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • subst8nce
    subst8nc3 (@subst8nce) reported

    @IBKR @JoseTorresEcon A company so big and successful, that it went to the trouble of implementing Advanced Charts but cant provide a decent backend to actually load them in the application. Get some real architects, seriously.

  • GnkLeo17852
    Leo GNK (@GnkLeo17852) reported

    @IBKR @JoseTorresEcon Hello, I am having trouble accessing my Interactive Brokers account. I recently deleted the authenticator from my Microsoft Authenticator app, and now I cannot log in because I no longer have access to the security code. Could you please help me recover my account and reset my

  • AlgoSnafu
    ๐”ธ๐•๐•˜๐• ๐Ÿ’ฅ๐•Š๐•Ÿ๐•’๐•—๐•ฆ (@AlgoSnafu) reported

    Is anyone else experiencing an issue in IBKR TWS where alert lines stop appearing on charts, even though the alerts are still active in the alerts window? Iโ€™ve been dealing with this issue for years now ... ๐Ÿ˜ข @IBKR

  • BoyFirdaus75
    Boy Firdaus (@BoyFirdaus75) reported from Banda Aceh, Aceh

    @IBKR @boyfirdaus75, I Support GCV $315,159๐Ÿ‡ฎ๐Ÿ‡ฉ, but When will this Dream come true?

  • Pikachu21M
    The 'investor' (@Pikachu21M) reported

    @IBKR Not being able to see the performance of an asset when we are changing the time-frame, and letting it fix on the intraday only is so stupid guys

  • Drcamole
    AngryPhysicist, PhD. (@Drcamole) reported

    @IBKR @JoseTorresEcon Hello @ibkr ... I have a new phone and a new phone number. It has been impossible to speak to anyone due to the lack of IB key and I have tried live chat, email, phonecall, and feedback report, but nothing works. How do I get in touch with someone regarding this. Please help!!!!

  • Investm80789211
    Investment (@Investm80789211) reported

    @IBKR @JoseTorresEcon Iโ€™m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me

  • A_Dev9
    DeV (@A_Dev9) reported

    @IBKR And there is even no way to get this escalated to a senior ops executive. One of the most ineffective ops process and response team and never expected this from @IBKR I am on the verge of closing down the account

  • plantbasedlc
    DarthKenobi (@plantbasedlc) reported

    @IBKR @IBKR I already contacted them - and they already contacted IBKR - the issue is IBKR wonโ€™t expose automation API service to them so they can integrate. Can you submit product request?

  • iB3Bestpony1985
    ๐”ข๐”ฆ๐”ฉ๐”ฆ๐”ฐ๐”ฑ๐”ฏ๐”ž๐”ข๐”ข (@iB3Bestpony1985) reported

    @IBKR if you think I'm going to shut up. If you ignore me you've got a whole different problem. I will not back down or shut up until some responses found and a resolve of this issue is met

  • roy34340023
    sroy (@roy34340023) reported

    @IBKR Your India ops is a complete circus. The simulation is a joke, your customer service is clueless. Zero faith in doing any trades thru you.

  • ZainGuru4
    Guru (@ZainGuru4) reported

    @IBKR How to get that. I am a customer and havenโ€™t got any interest on my cash balance. I think that asterisk mark is where the devil is

  • TrendTrader_US
    TrendTrader (@TrendTrader_US) reported

    @IBKR Your customer service is lacking compared to Fidelity and Scwab. Why do you restrict IRAs from trading $BNO, $CPER, $MPLX โ€ฆ when the other two donโ€™t? Your customer ssrvice never follows thru to resolve these issues despite promising to do so. #noaccountability

  • holden_commodor
    Akhenaton (@holden_commodor) reported

    @IBKR serioulsy why do you signicantly changed the customer report settings?

  • chartonaut
    Christopher C (@chartonaut) reported

    I follow best practices by using complex and random passwords generated by my password manager. Meanwhile, @IBKR just force-updated my TWS on Linux, and now I can't copy/paste my password to login anymore. These guys have been vibe coding before AI was even a thing.

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