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Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Williamsburg, VA 1
Noida, UP 1
Brest, Brittany 1
Melbourne, VIC 1
Lille, Hauts-de-France 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • RetireonDividen
    Retire on Dividends (@RetireonDividen) reported

    @KraneShares @IBKR @Dr_XiaolinChen International exposure can help Don’t be scared

  • czazy73153682
    Jason Leon (@czazy73153682) reported

    @james4blues @IBKR support

  • Professornoob00
    Recoil Vector (@Professornoob00) reported

    @IBKR what a worst platform you got.i can't able to access my account the customer service for Ireland is also not available.looks like my money gone and scam by your company .what else I could expect from you

  • LouBerger_
    Lou Berger (@LouBerger_) reported

    @IBKR where are CME quotes? Why would you guys ever do maintenance at 6pm??!

  • super509219312
    super (@super509219312) reported

    @vraptor75011 @IBKR They said it was technical issue btw.

  • JosephW31117119
    Joseph W (@JosephW31117119) reported

    @senzu_capital @IBKR Same here, gave them a call,they said it's system technical issue. And expected to be resumed by premarket.

  • Drcamole
    AngryPhysicist, PhD. (@Drcamole) reported

    @IBKR To issue a web ticket, I need to sign in, but my issue to start with is related to my inability to sign in. Possible to PM me and provide me some contact information in the form of an email or phone number to call that provides me a human to speak to who can verify me.

  • Drcamole
    AngryPhysicist, PhD. (@Drcamole) reported

    @IBKR Hello @ibkr ... I have a new phone and a new phone number. It has been impossible to speak to anyone due to the lack of IB key and I have tried live chat, email, phonecall, and feedback report, but nothing works. How do I get in touch with someone regarding this. Please help!!!!

  • Jack_Bauer2022
    Jack Bauer (@Jack_Bauer2022) reported

    @IBKR WTF OS going on with your Customer Service phone support, been trying to get through for past hour. Your company is an embarrassing joke, worst service ever!!!

  • StockSpeaking
    StockSpeaking (@StockSpeaking) reported

    @nimesh3t @IBKR I have the same issue

  • Alex_Steger_
    Alex 👹 (@Alex_Steger_) reported

    @super509219312 @IBKR The first was a platform update. The did a beta update and TWS stopped communicating with outside documents. The solution was to switch to the stable platform, which I did. Problem solved. Annoying but no concerns

  • Drcamole
    AngryPhysicist, PhD. (@Drcamole) reported

    @IBKR Hello @ibkr ... I have a new phone and a new phone number. It has been impossible to speak to anyone due to the lack of IB key and I have tried live chat, email, phonecall, and feedback report, but nothing works. How do I get in touch with someone regarding this. Please help!!!!

  • noruserious
    Weeble Rothschild (@noruserious) reported

    @IBKR @IBKR why on god's green earth would you have YOUR "Technical Assistance" PHONE HELP based out of a country (Im guessing India) where an English speaking client of YOURS can't understand your Indian employee because their accent is so incredibly thick? WHY? #garbage

  • Malartre
    Carl Malartre (@Malartre) reported

    Everyday I resent @IBKR's desktop app team using Java for the UI. It's great for them and terrible for all users. From the login to maximizing the app to the slowest column reorder in the world, it all sucks.

  • acmesafeco
    Acmesafeco (@acmesafeco) reported

    @IBKR Warning to anyone considering switching to IBKR will allow you to deposit funds but be aware new accounts will not get approved for trading with no explanation. Here's the best part...you cant even send the funds back to your existing broker so just watch the market while they hold your money. No explanation, no customer support, just tough ****.

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