Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Central, Central and Western District 1
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1
Naples, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • zhuzhupmedia Claire Razzle Dazzle (@zhuzhupmedia) reported

    @IBKR @IBKR this is my last resort at an attempt to contact you. I have been trying for over two weeks. Your lack of customer service is unacceptable

  • EmproMaximus EmproMaximus (@EmproMaximus) reported

    @IBKR another day, same issues. #DoBetter

  • getgl gary van (@getgl) reported

    @IBKR Quick followup to previous tweet. Finally got through by phone and problem solved. However, waiting for over an hour to get through was aggravating and not correct for a financial company. IB is great, but could be better in this area.

  • Emsyphine Emma Maton (@Emsyphine) reported

    @IBKR delisting of chinese telecom stocks (specifically $CHA) has been revoked and yet I am still getting this error message when I try to buy pre-market, “Transactions in this instrument are limited to closing-only trades” - problem with IBKR or...?

  • scamexposures fake guru exposed 🆘️ (@scamexposures) reported

    @IBKR the worst customer service and response time goes to #interactivebrokers you only have to wait 18h for a response on live chat and phone calls even worst

  • SunnydPal suneil pal (@SunnydPal) reported

    @IBKR You are offering funds with no disclosure of fees. I called your help desk and they couldn't tell me. I find this incredible. Anything to say?

  • ValentinoDilor5 Valentino (@ValentinoDilor5) reported

    @IBKR customer service is the worst ever. Never able to speak to someone

  • monymounir Mounir منير (@monymounir) reported

    @IBKR because he has to deal with your customer service, where a message is usually responded to in 3 weeks (not days.. WEEKS) and the response is usually only partial. OR he saw his bill after calling your international support line and waiting for 25 minutes with no answer.

  • CryptoBMueller Bernhard Müller (@CryptoBMueller) reported

    @fxabz87 @IBKR Avoid. I have a very time sensitive issue and I have been waiting for nearly a week on a support ticket and no one answers calls. Awful.

  • getgl gary van (@getgl) reported

    @IBKR Long time client, Having horrible experience. Trying to get help via phone. Over 1 hour and still waiting. It is becoming urgent as it involves our accounts migration. We have a problem and chat failed to help and need a better way to contact IB.

  • StevenYoungUK Steve Young (@StevenYoungUK) reported

    Anyone else having problems with @IBKR constantly logging you out when you’re about to trade??? Cannot get on the platform at them moment.

  • alsabban1982 Ahmad Alsabban | أحمد الصبان (@alsabban1982) reported

    @IBKR Hi Can i buy $GBTC through your service ?

  • Malicestone PK (@Malicestone) reported

    @IBKR No, not at all. There are two support tickets, the first one from Dec 22 2020. No answer until now.

  • AdithyaR_89 Adithya (@AdithyaR_89) reported

    Is it just me or do you guys also think @IBKR has the worst customer service possible? @BearBullTraders

  • CryptoBMueller Bernhard Müller (@CryptoBMueller) reported

    1 hour and 50 minutes, someone answered and immediately hung up. Appalling. I’m done with @IBKR #InteractiveBrokers Worst customer service on the planet

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