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Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Williamsburg, VA 1
Noida, UP 1
Brest, Brittany 1
Melbourne, VIC 1
Lille, Hauts-de-France 1
Sant Cugat del Vallès, Catalonia 1
Zaragoza, Aragon 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • StanOrzechowski
    Stan Orzechowski (@StanOrzechowski) reported

    @IBKR The FCA in UK (Financial Conduct Authority) refuses to provide any comment or help with issues related to Interactive Brokers UK. My account is locked and only way to unlock is to call support but noone is answering since a week. I should have withdraw my money when I could.

  • rizkhan_k
    Rizwan Khan (@rizkhan_k) reported from Ilford, England

    @IBKR I have a retail trading account with you, despite trying several times and waiting for hours my calls were not answered, your messenger is worst ever. How do i get in touch with you? And how can get out from your **** platform?

  • Donaldnjeru
    Donaldnjeru🇰🇪 (@Donaldnjeru) reported

    @IBKR Do you accept kenyan clients?cant login to complete registration i get error "Invalid username password combination"...even when its correct

  • JamesMcClanahan
    James McClanahan (@JamesMcClanahan) reported

    @PabloVinent @IBKR Totally feel for you, my friend! I've never experience worse Broker service in 30 years.

  • Stephen24nyg
    Stephen Ramirez (@Stephen24nyg) reported

    @purealpha415 @alexcutler247 @IBKR Message from broker app, something about volatility and **** cause of the recent spike and extra volume recently. People took it as, omg they are warning us it will crash soon. But not at all what it is.

  • jig_young
    Jig Young (@jig_young) reported

    @IBKR our account lost access to all our positions - it went back to the initial cash balance. is there a bug in IBKR at the moment?

  • ChristofMaz
    Christof Maz (@ChristofMaz) reported

    @JimSuncomm1 @FuturesOperat0r @IBKR My platform understands that if I am long a 15 Call and short a 25 Call then I have 0 risk - apart from premium loss. When I sell the 25 call (against a 15 call) there is 0 margin attached to it. I have been doing this strategy for more than 20 years without a problem.

  • mgf1439
    Mitch (@mgf1439) reported

    Props to @IBKR for having the same customer service on the weekend that they have during the normal business week... #none

  • Shadehater1
    Elias Kordoulas (@Shadehater1) reported

    @IBKR stuck in a loop where I can't cancel the application because I've funded it, and I can't complete it because as a beneficiary to my parents I can offer no proof of residence. And your support is 2 hours of waiting. Worst experience I've personally had with any firm.

  • ChristofMaz
    Christof Maz (@ChristofMaz) reported

    @JimSuncomm1 @FuturesOperat0r @IBKR Yes. I understand what it means to be short calls. I traded options for a large Swiss bank so I understand what they do. When I trade call spreads I invariably trade out of them on expiry day. Never had a problem.

  • KCombinator
    Frank (@KCombinator) reported

    I'd love to do business with @IBKR but their UI and APIs are unspeakably bad. Anybody have suggestions?

  • go_literary
    GO Lit (@go_literary) reported

    @IBKR you trying to steal our money? Been calling customer service for 2wks+ and NO response. Not a good way to earn our trust.

  • jboogee79
    Jboogee79 (@jboogee79) reported

    @alexcutler247 @IBKR Calm down not all cciv people freaking out. Didn't ****** phase me

  • ergodrake
    Christopher Drake (@ergodrake) reported

    @JamesMcClanahan @IBKR I tried to open a ticket but the system rejects. I went on the offenseive leaving dozens of tweets and feed back on Trust Pilot. Eventually, they contacted me (shock) and my problem was solved in 10 mins.

  • resharmonica
    Reshamonica 💎📚 (@resharmonica) reported

    @IBKR any ideas? I'm not the only person who can not contact you despite of urgent situation! why don't you inform your customers that you are facing technical problems? No answers for email, nobody picks up phone calls.

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