Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Nelson, England | 1 |
| Hyderabad, TG | 1 |
| Mesquita, RJ | 1 |
| Calgary, AB | 1 |
| Málaga, Andalusia | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Javi Cg (@CJ02023589) reported@IBKR "‘Not urgency" must be your customer service mantra. It takes months just to handle a simple complaint.
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Rob Gray (@robmgray76) reported@Therichardralph @IBKR The FX fees are higher than T212 and the interest paid on cash is less but it works well. I pay £5.99 per month to bring the FX fees down a bit.
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Bastiat Knew (@surveyforyou) reportedHey @IBKR how can you be so good at executions and soooooo bad at pretty much everything else?
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₿a ElenHODL (@BaElenhodl) reported@IBKR you want to margin call me without notifying me? On a recorded call you said you sent me a notification. I’m telling you I didn’t get one. Had I gotten one, I would have put more liquid in my account! **** you! I can’t win. Everyone wants my money! **** you
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Thomasius (@TH0MA51U5) reported@OverWeightStock @IBKR But the worst customer service!
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NaN (@iama_nan) reportedWhy is @IBKR down ? Can’t login!!!
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MillenniumKnight Inc (@MKINC) reported@IBKR Your status page is showing no issues, but for the last 2 hours I haven't been able to access my paper trading account. "NAV Calculation currently unavailable". What's up?
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Shraey (@iamshraey_) reported@IBKR I did that and out of frustration I have written here as they are asking to use my passport when passport is not in one of the options offered for Australia clearly documented in the ticket and screenshot I submitted. They only offer Australian drivers license and then on submission call id type invalid. The tech team on a call just mentions to try again rather than solving the issue and a musical chair game is going on between support and tech folks.
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Nate (@nathan96911) reported@IBKR I have not been able to contact a living person at customer support all week. Your phone system tells you to go to the website. No customer support.
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MeversusMe (@Cruzdavidmiguel) reported@IBKR Worst broker in the business!
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David Silva Smith (@DavidSilvaSmith) reported@VinniePetre @IBKR wow! lost a customer because they wouldn't respond!
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Cate (@joewechyy) reported@IBKR @JoseTorresEcon I need help
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niu.niu (@Double_Niu) reported@ekapob @IBKR same here! this is sooo bad and can cause massive loss for users
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Charu (@charultd) reported$GOOGL down though right now I wanna short @IBKR considering the crappy service & app
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Brandon (@D3GSolutions) reported@Reetard_ @IBKR Their mobile app. It's just clunky and slow and lags.
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