Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sant Cugat del Vallès, Catalunya 1
Zaragoza, Aragon 1
Central, Central and Western District 1
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1
Naples, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • dandi1212 Dandi1212 (@dandi1212) reported

    @danushman @IBKR Told you a few months ago,they are one of the worst ones imo. I left them long time ago.

  • Seba_DLP Seba De la Peña (@Seba_DLP) reported

    @IBKR Hey!! I've been trying to reach support for more than a week!! There's no answer at all!! I want to withdraw my funds and it doesn't let me!! Nothing works. What is going on??

  • jheprivate Julian Edwards (@jheprivate) reported

    @IBKR I am a live account holder and despite an email sent to customer service and compliance, I still have had no response to the following questions:

  • gulyasm Mate Gulyas (@gulyasm) reported

    Avoid @IBKR. They don't allow me to withdraw your money from the cancelled account! It's a scam. Support does not answer (for days). Oh, and the account application was cancelled because I selected an account type from their own dropdown menu.

  • KingEvie Evren (@KingEvie) reported

    @Caffeine_Rules3 @IBKR Pricing not working

  • mrsands415 Michelle Sands (@mrsands415) reported

    @IBKR terrible experience. Please provide customer service number. I need to close my account and I’ve never received my account info/welcome email (part of why I’m closing account).

  • rakayadav88 -------- (@rakayadav88) reported

    @IBKR I have lost my login credentials and apparently my account is blocked. I have spend several hours on phone trying to reach out to customer support at different geographical locations for 5 months but with no luck whatsoever. Do you have any simple solution. Please assist

  • leonarth leonardo (@leonarth) reported

    Did any of you ever experience $IBKR @IBKR change your buying power from $100k to $0 overnight on a Saturday? Then when you try to reach them support in English in unavailable and the Chat system is under maintenance. Is this a mistake or I am being liquidated on Monday?

  • BahluiHedge BahluiHedge (@BahluiHedge) reported

    @IBKR The mobile app has been down 24h+, when are you going to fix it? Can we have an official statement on the state of your platform/cause of outages? what availability are you achieving, are you above 95% at least?

  • Seba_DLP Seba De la Peña (@Seba_DLP) reported

    @IBKR Hey!! I've been trying to withdraw my funds and it doesn't let me!! There's no support! Doesn't answer mails nor calls!! What the hell is going on?????

  • gauravs85278125 gauravshekhawat (@gauravs85278125) reported

    @IBKR has the worst customer care service in India. If you don't have an account with them and are considering to have one, I would advise you against it. I am on hold with their customer care for 2 hours now.

  • gulyasm Mate Gulyas (@gulyasm) reported

    @IBKR @barronsonline This is an absolute joke. #1?! No customer support at all, web portal is a horrible experience with broken features and false information. Expect hours-long wait on the phone, weeks-long wait on messages.

  • danushman dan (@danushman) reported

    @Tim58580200 @IBKR Wires at IBKR are no problem. ACH however, is. They do not make it clear when transfering funds.

  • scraffycoco3 Rafael Roces (@scraffycoco3) reported

    @IBKR cant get security code # can i get help?

  • izak_janx Izak Janx (@izak_janx) reported

    @IBKR @barronsonline @IBKR I have now tried 5x to fund the account I opened. I stant ACH does not accept log in. Never recd small dep’s into acct to add traditionally. Error occures when trying to email for help.. Now What??? Are you now not taking new clients??

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