Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brest, Bretagne 1
Melbourne, VIC 1
Lille, Hauts-de-France 1
Sant Cugat del Vallès, Catalunya 1
Zaragoza, Aragon 1
Central, Central and Western District 1
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • mobinaut Jason (@mobinaut) reported

    @IBKR ...not sure what's wrong with the web client...but P&L or Unrealized etc do not load properly! sometimes at all. Other users also face the same issue. It's getting ANNOYED.....every reload or "sorting" the columns the values keep changing

  • Gekko_TheGreat Gekko The Great (@Gekko_TheGreat) reported

    @IBKR is not working, one more time....

  • GreenlandLee Lee Greenland (@GreenlandLee) reported

    @IBKR I converted GBP to USD and it’s not showing in my account, I’ve sent multiple email with no reply, I’ve been trying to make contact on live chat and after 2 days I’ve connected but was sent to customer services and put on hold for 55 mins. This is not good enough

  • _____Greg______ Greg (@_____Greg______) reported

    @IBKR your website is still broken. @SniperTradesOTC I've still not managed to trade anything. Platform is junk, not recommended!

  • CharlesDwek Charles Dwek (@CharlesDwek) reported

    @IBKR What's wrong with the platform? It doesn't login for trading. I've trade different ways and it doesn't work.

  • BrentLindberg brent lindberg (@BrentLindberg) reported

    @IBKR Message for Thomas P. You were perplexed on CNBC why you don't have more clients. I tried years ago to set up an account and it was way to difficult to sign in and use your platform. When I called with questions your overseas support was abysmal. I guarantee that's the reason.

  • EmproMaximus EmproMaximus (@EmproMaximus) reported

    @IBKR another day, same issues. #DoBetter

  • CryptoBMueller Bernhard Müller (@CryptoBMueller) reported

    @IBKR My support ticket has been waiting for 6 days, no answer, been waiting on hold for 50 mins to speak to a representative and no answer. This is insanity.

  • costumes4dance bauchladen.net (@costumes4dance) reported

    @IBKR How does someone get help with account setup? it looks like only bots working here.

  • ValentinoDilor5 Valentino (@ValentinoDilor5) reported

    @IBKR customer service is the worst ever. Never able to speak to someone

  • IrvingSoh Irving Soh (@IrvingSoh) reported

    @IBKR's customer hotline is trash. Guy picked up the phone, immediately disconnected - after I waited for 1 hr to get to actually talk to someone. Great brokerage rates and commission. Disgusting call center.

  • StevenYoungUK Steve Young (@StevenYoungUK) reported

    Anyone else having problems with @IBKR constantly logging you out when you’re about to trade??? Cannot get on the platform at them moment.

  • CryptoBMueller Bernhard Müller (@CryptoBMueller) reported

    @fxabz87 @IBKR Avoid. I have a very time sensitive issue and I have been waiting for nearly a week on a support ticket and no one answers calls. Awful.

  • CryptoBMueller Bernhard Müller (@CryptoBMueller) reported

    1 hour and 50 minutes, someone answered and immediately hung up. Appalling. I’m done with @IBKR #InteractiveBrokers Worst customer service on the planet

  • _mumbling_me The Portfolio Trader (@_mumbling_me) reported

    Hi @IBKR, I have been your customer for a long time, around 7 years, now. I lodged a request to do manual asset transfer from one account to another account (within IB) over 6 weeks ago! The process still in the 'processing phase'!! Please could you sort it out pronto!!

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