Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lille, Hauts-de-France 1
Sant Cugat del Vallès, Catalunya 1
Zaragoza, Aragon 1
Central, Central and Western District 1
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1
Naples, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • BarbaraGDingle Barbara Geels-Dingle (@BarbaraGDingle) reported

    @IBKR how do you get support? I have been on hold for 45 minutes and the chat doesn’t work either. I’m a Folio customer trying to login and it’s not working

  • SMBA1980 ابو عبدالله (@SMBA1980) reported

    @IBKR Gents, I appreciate your help to get my account activated and approved, my account still pending for approval. The application of account has been submitted back on 13 Dec 20. Thank you in advance .

  • mobinaut Jason (@mobinaut) reported

    @IBKR why so shitty Support? online chat...waiting for hours...no response. Phone support....35mins and counting!!! Web client ... inconsistent value display...some times showing and some other times not showing them all!!! WTF!!!!

  • InvestorMagoo Investor Magoo (@InvestorMagoo) reported

    @IBKR you guys need to fix your customer service! I can't get hold of you. Two days without being able to trade. Unacceptable!

  • investorog10 investorog (@investorog10) reported

    @IBKR my client portal is so slow I can’t even load the support page. The whole portal crashes around US market open every day.

  • IrvingSoh Irving Soh (@IrvingSoh) reported

    @IBKR's customer hotline is trash. Guy picked up the phone, immediately disconnected - after I waited for 1 hr to get to actually talk to someone. Great brokerage rates and commission. Disgusting call center.

  • jonkoskas Jonathan Koskas (@jonkoskas) reported

    @IBKR So... are you eventually going to fix your portal ..? #404error #canttradeshit #ibkr

  • TD91ON TD91ON (@TD91ON) reported

    @IBKR Waiting for 30 minutes on the line. Is this what you call customer service?

  • dudleyfoster Dudley Foster (@dudleyfoster) reported

    @IBKR Why does it seem impossible to contact your support through mobile? Both live chat and direct message unavailable

  • sadiksidhu3 Sadik Sidhu (@sadiksidhu3) reported

    @IBKR I’m planning on switching from @Questrade, @IBKR help me get any data for $AMRHW and my money is yours.

  • AJ_Prasad8 AJ Prasad (@AJ_Prasad8) reported

    @IBKR Support has been non-responsive....I am unable to short fractional shares...says "Unknown Error"...Phone, chat, and ticket support is unresponsive...

  • otokesan O To Ke-san (@otokesan) reported

    Interactive Brokers @IBKR liquidated my entire non-leveraged position because there was no petty cash on the account to cover a tiny maintenance fee. Thank you guys. I will be deleting my account very shortly. Unbelievable.

  • mobinaut Jason (@mobinaut) reported

    @IBKR ...not sure what's wrong with the web client...but P&L or Unrealized etc do not load properly! sometimes at all. Other users also face the same issue. It's getting ANNOYED.....every reload or "sorting" the columns the values keep changing

  • ValentinoDilor5 Valentino (@ValentinoDilor5) reported

    @IBKR customer service is the worst ever. Never able to speak to someone

  • soniamehtaus soniamehta (@soniamehtaus) reported

    @IBKR One of the WORST brokerage companies on the planet. Their Customer Service is the WORST in the world, bar none!

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