Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

• Zach (@wachzolfe) reported 2 minutes ago

  @IBKR why is there no one picking up their phones today? I’ve been on hold for several hours. Can your support staff call me directly please. It is urgent.

• Nick (@floyernick) reported 3 minutes ago

  @IBKR I'm calling your customer support in the US and Europe for 1 hour. No response. Chat doesn't work too. Can you help?

• Mārtiņš Lūsis (@MartinsLusis) reported 5 minutes ago

  @IBKR And still no answer to my support ticket. Amazing, simply amazing. Robinhood with their free trading wouldn't have such low customer service standards. I will probably liquidate my positions and transition to a trustworthy broker, even if it means limited stock selection.

• Chiao Lee (@Chiapasox) reported 10 minutes ago

  @IBKR Hello, I am unable to switch from pro to lite even though I must be eligible - can you help me?

• John Locke (@tempArb) reported 11 minutes ago

  hey @IBKR - how difficult is it turn around support requests within your own advertised timing (2 days is unacceptably long to begin with, but taking 5?) How hard is it to run a proper company?

• millerd08648 (@millerd08648) reported 11 minutes ago

  @IBKR @barronsonline IBK cannot be voted the best 2x today called 45 minute hold times, tried chat and they could not help

• KD (@dizy666) reported 13 minutes ago

  @IBKR waiting over two hours on the phone and got cut off. Sort your customer service out.

• Jamie Kennedy (@JamieKennedy) reported 14 minutes ago

  So @IBKR does anyone ever actually pick up the phone for your customer service? I mean with all the stock talk going on, and being a loyal customer for 4 years, I would think you would be a lil more attentive. #HAVESOMEONEPICKUPTHEPHONE

• s (@s16727339) reported 14 minutes ago

  @IBKR @DirexionLETFs I have a problem with my account , could u pleas solve it

• Lmaoski91 (@lmaoski91) reported 20 minutes ago

  @IBKR @DirexionLETFs Why can't I login to ibkr

• Amanda C (@AmandaCStocks) reported 22 minutes ago

  @IBKR fix your damn bid/ask glitch on the mobile app

• George Kalas (@KalasGeorge) reported 29 minutes ago

  @resharmonica @IBKR I have closed the account, ten days later I’m still waiting for the money, I glad you were able to solve your problem.

• TheresaIkoko (@TheresaIkoko) reported 30 minutes ago

  @IBKR been on hold for an hour. Are service centres actually open?

• Eoin (@eoinmullally) reported 31 minutes ago

  @IBKR customer service is not existence for the past months. I’ve been trying to speak with someone regarding me account. On hold for 2 hrs each time. Ridiculous

• Stan Orzechowski (@StanOrzechowski) reported 31 minutes ago

  Toady I will start posting chat converations with @IBKR support regarding my restricted account. Clearly they are providing misleading information and timelines of issue resolution. #interactivebrokers

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