Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lille, Hauts-de-France 1
Sant Cugat del Vallès, Catalunya 1
Zaragoza, Aragon 1
Central, Central and Western District 1
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1
Naples, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • mandy5230 Mandy Ho (@mandy5230) reported

    @stocktalkweekly @IBKR I hate the platform... clunky. Customer service is also crap

  • Marvel_IM Marvel (@Marvel_IM) reported

    @mcuban @RobinhoodApp @IBKR Stocks go up and down everyday. It is the risk of the investor to decide when to trade and personally know the risks associated with each investment. GME may go to 1000+ or back to 10, but the timeframe needs to be determined by free market supply/demand. Just like SPACs now

  • smartymarty181 MyDogHolly (@smartymarty181) reported

    @mcuban @RobinhoodApp @IBKR I have no idea. All that I know is RH restricted buy orders in $CTRM and killed the momentum and caused share price to crash. Why? WSB isn’t even pushing $CTRM. Rigged markets. Steal from the poor and give to the rich. Enough is enough!

  • RT52052967 Wall Street Confessions (@RT52052967) reported

    @stocktalkweekly @IBKR With IB now, will be changing. Platform outdated, charges $300 fee for each **** to split. Horrible customer service, need a subscription to what traders need, for an extra monthly fee. Site was recently down ALL DAY. Could not log on. I trade ES daily. IB is not reliable. TD??

  • kouroshshafi Kourosh Shafi (@kouroshshafi) reported

    @MebFaber @IBKR @Vanguard_Group A happy vanguard customer. I was all along surprised why anyone would choose any other broker given Vanguard's reputation. User Interface means nothing when you can't rely on your broker at critical times.

  • EnergyMatters3 Energy_Matters 🥯🚨 (@EnergyMatters3) reported

    @MebFaber @IBKR @Vanguard_Group Agree with the spirit of the ideas here but in a structure like this shouldn’t we expect trade commissions to come back, which hurts smaller and more active traders/investors. You can shift the investor from “product” back to “customer”, but then they have to pay

  • whereverr01 Nasser (@whereverr01) reported

    @IBKR I can't login to my account I got failed, please help me in this

  • RT52052967 Wall Street Confessions (@RT52052967) reported

    @stocktalkweekly @IBKR As a follow up, I have been with IB 12+ years. they do not value their customers, my account is large. did I mention customer service is horrible? they are in business as a favor to you and they remind you to never forget that. You got complaints? too bad. I do not use margin!

  • BatisteEnFue Murdoch Batiste (@BatisteEnFue) reported

    @mcuban @RobinhoodApp @IBKR margin buying is fueling the move and margin collateral of names that can quickly go to zero is essentially worthless and triggers liquidity issues.

  • Marvel_IM Marvel (@Marvel_IM) reported

    @mcuban @RobinhoodApp @IBKR it needs to from here as the players trap shorts/longs on its course. We don't need to shut down brokers eliminating the free market as it will lose its volatility over time at a price closer to what is fundamentaly sound

  • diaz2_jrd southwest hedge fund (@diaz2_jrd) reported

    @markingthetop @IBKR You're a genius, ever heard of revenues, profits, debt to equity. Its work 17.00 not 230. its going to crash.

  • LaulessMC Lauless (@LaulessMC) reported

    @unabia_benjie @IBKR @IBKR has chat, waited for over two hours and they disconnected. Could not get through on phone either. They are terrible.

  • tamashiren Tama Shi (@tamashiren) reported

    @IBKR Login doesn't work! Authentication is running in a seamless loop and I'm unable to login.Your system indicates Normal Operation but there is clearly issues in the login process. Tried it on every possible way but it's been not working since Friday evening.Please fix it!!

  • sedul_lo Felix Lo (@sedul_lo) reported

    @sid__vcs @stocktalkweekly @IBKR TWS is slow and outdated and has numerous UI issues. Would you recommend DAS Trader for faster charting, day/swing trading stocks and options?

  • EcRicardo Elizabeth Ricardo (@EcRicardo) reported

    Hey @IBKR, still can't access my account and can't get a hold of anyone when I call. Can your customer service team reach out? Thanks.

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