Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1
Naples, FL 1
Erandio, Euskal Autonomia Erkidegoa 1
Chicago, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • MattTrade1 MattTrades (@MattTrade1) reported

    @StonkSupervisor @WJRaven77 @IBKR Had a feeling you were going to say that. Can’t use them in the UK. I guess I’ll have to wait for that shell risk to come down and hope it’s not sky rocketed beforehand 😤

  • AdrianSaw2 Adrian Saw (@AdrianSaw2) reported

    Has anyone experience issues and non-existent customer service when transferring inbound positions to @IBKR? Tried speaking to someone and never got to anyone. Hopeless.

  • aurelsandra eel (@aurelsandra) reported

    @IBKR @DietPix hi, can u answer some questions I sent via direct message. I really need some help

  • RealActorRob Rob “Sandra” Bullock™ 👍 (@RealActorRob) reported

    @IBKR Sorry, I have enough poor customer service just with the brokerage. Can’t imagine what I’d do if I had a fraudulent charge. Probably just have to pay it as the brokerage never responds to my messages.

  • DietPix DietPix (@DietPix) reported

    @IBKR congrats! you just won the worst customer service in the brokers category #Daytrader #SwingTrading #StockTrading

  • Twerterus Gabrielus (@Twerterus) reported

    @IBKR I have been trying to sign up for over 6 weeks, and have provided all documentation over 5 weeks ago. I realize that covid has slowed things down, but I would really appreciate someone there can have a look.

  • fulankeni 弗兰克·肯尼 (@fulankeni) reported

    @IBKR @DietPix Rubbish. Can’t reach IR by phone. Online chat non existent, email don’t work. I’m getting emails on a daily basis from IB about an issue I have already responded to, yet they keep coming. This is downright harassment of a customer. But you guys don’t care about your customers

  • DietPix DietPix (@DietPix) reported

    @IBKR your phone number ending 6901 doesn't work, the demo account doesn't direct to support/sign up for full account. Why should I use you as a broker? +I'm on 30min hold on the 877 number 😐

  • LALiveFoods Live Foods (@LALiveFoods) reported

    @Seba_DLP @IBKR ok.. so what your saying is you just recently opened the account and there is a possible problem with fraud that they are sorting out before they can release the money? Where did you open a new acct? Another brokerage? What do you think of that one?

  • AmberEFT AmberEFT (@AmberEFT) reported

    @IBKR Where we dont fix our trading software we just ask you not to use it as the workaround. We dont have techs smart enough to fix the software so just dont use that part. That is the response I get EVERY glitch I find on TWS software at IB. What a shitshow they are becoming.

  • DietPix DietPix (@DietPix) reported

    @IBKR Who's platform you are using in the video? it doesn't look like your outdated system. You should also advertise the you have the worst customer service in the industry (congrats for wining @RobinhoodApp )

  • ExtraWynn Tail Trading (@ExtraWynn) reported

    @AllVentured @IBKR only reason to be @IBKR is low margin rates. For the fees that you pay, what sort of white glove service were you expecting?

  • fulankeni 弗兰克·肯尼 (@fulankeni) reported

    @IBKR This company has the worst customer relations in the world. They don’t respond to queries or resolve problems. They are simply useless

  • JakeLeeds93 Jake (@JakeLeeds93) reported

    I've sent a DM after waiting on the phone over 40 minutes, twice, yesterday. Please can you help me out? @IBKR

  • BrynDav60720997 BrynDavies (@BrynDav60720997) reported

    @fiorummy @Trading212 @IBKR A phone call to their auditor at a Grant Thornton, complaint with FCA, and class action lawsuit is on the cards for them if this carries on. Wonder if we’ll see then lifted once their commission kicks in on Fx

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