Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Central, Central and Western District 1
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1
Naples, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • SuperJambon31 Stan_Marge (@SuperJambon31) reported

    @EmmetPeppers @IBKR @degiroeu Problem is they don’t do options. Or very sh**y ones, underlying are french companies. And all the Brokers available in France have the same rule, no options on US companies.

  • catelebon1 john blaze (@catelebon1) reported

    @AdamB1438 @IBKR First time I faced this I ended up getting filled far above market value. Not chill to instantly mark yourself down 20%

  • pajarichh Pajarich (@pajarichh) reported

    @IBKR @ibkr Your service is a disaster!!!! I cannot speak with you and you have deleted my permission to trade. I cannot sell my stocks. This a disaster and I cannot contact with anyone. #IBKR

  • crypto29140588 crypto (@crypto29140588) reported

    @IBKR Is it possible to disable two factor authentication and login by sms only?

  • LakeJericho Lake Jericho (@LakeJericho) reported

    @IBKR - Your hold times are outrageous. If they always are, then it is no longer “unusual”. And no one responds to message center tickets. This is your daily reminder that your service to your Advisor community is terrible. At least it is private.

  • punkeel Maxime (@punkeel) reported

    @IBKR Just configured Mobile 2FA, and when I try to login the code is rejected because "failed". Not cool.

  • osgood_sean Sean Osgood (@osgood_sean) reported

    @IBKR Customer service no existent right now. Been on hold for phone (1 hour+), No reply CS chat (34 minutes & counting) & no reply to my email in days (Keep on getting an error when trying to send an email). I never resort to messaging on social media btw!

  • fbarro1 Francisco Barroca 🇪🇺🇵🇹🇱🇺🏳️‍🌈 (@fbarro1) reported

    @IBKR I have lost my login access. Can you send me your customer service email contact? Thank you!

  • Impervious38 Impervious (@Impervious38) reported

    @IGOSODAMNHAM @IBKR @Fidelity is great, hardly ever have any issues... only wish the allowed premarket trading at 4 AM

  • EJGSH EJG (@EJGSH) reported

    @IGOSODAMNHAM @IBKR BAD look @IBKR. this is unacceptable from a broker.

  • James38623262 Khris (@James38623262) reported

    @IBKR You’re ******* terrible. Customer service horrendous and youve cost people a lot of money through incompetence

  • RomainMialon Romain Mialon (@RomainMialon) reported

    @IBKR @IBKR , you are holding on my withdrawal request and charging me negative interest, you asked me to contact your customer service but nobody is picking up. The minimum when the request comes from you would be to call me as I requested or have a priority line.

  • ergodrake Christopher Drake (@ergodrake) reported

    @IBKR There is no live chat - your phones don't answer - your message system constant fails. I've been struggling to rectify a technical problem for 60 hours that has rendered my account useless. What do I do?

  • StanOrzechowski Stan Orzechowski (@StanOrzechowski) reported

    @IBKR Customer service at @IBKR is non-existend. Blocked my account for closing only for days now. Raised a ticket no replay, trying to call hotline no one answering second day. Hopefully will move to another borker soon.

  • EmmetPeppers Emmet Peppers (@EmmetPeppers) reported

    @SuperJambon31 @IBKR @degiroeu Yeah, probably best to talk to their European customer service folks

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