Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lille, Hauts-de-France | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Zaragoza, Aragon | 1 |
| Central, Central and Western District | 1 |
| Olongapo, Central Luzon | 1 |
| Santiago, Región Metropolitana | 1 |
| Jakarta, Daerah Khusus Ibukota Jakarta | 1 |
| Naples, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Jani Krisztián
(@KrisztianJani) reported
@IBKR I missed the complete trading session yesterday and I'm still unable to log into my account - now I'm locked out due to several login attempts. Colleagues are working hard to resolve this I understand. Can I get your view on this please?
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The Volatility Smirk
(@TheVolatility) reported
@IBKR That is incorrect info. Price on options of major, liquid ETFs are not available. How do you expect people to trade? You have not and on top of that your customer service never picks up the phone.
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random
(@r4ndom_kid) reported
@IBKR i still can’t login because of ‚too many failed login attempts‘ while the site was down now I ned customer service to reset my password for security reasons but the customer help site is down. It’s getting really frustrating...
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Irish Born Investor
(@BornInvestor) reported
I have a @TDAmeritrade Account that I haven’t funded. I’d love to use it instead of @IBKR (in the long term) but I always have a fear that because people in Ireland can’t open TD accounts something bad could happen and money gets locked away or something. Irrational?
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H
(@BessKidd2) reported
@IBKR Can you please confirm if your site is down? I cannot even customer support page, nothing opens.
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ContextTurtle
(@contextturtle) reported
@IBKR I can't login again. IBKEY does not work with my account.
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AlexDD
(@ADDisaProblem1) reported
@IBKR The worst service out of all my brokers! Sent a support email 2 days ago about a simple price correction for ticker PRPM and nothing! No response just crickets. Utterly useless!
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Samdabam
(@SamuelAuer) reported
@IBKR please help me. Was on the waiting loop with customer care for 45 mins (!) nad still cant access my account. The email inquiery on your webpage gibves an error message. Please help!inquiryandcan'tgives
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Cross Roads
(@CrossRo36022579) reported
@IBKR Cannot login due to failed login attempts and no way to reset or unlock my account, can you please fix this!!
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AlexDD
(@ADDisaProblem1) reported
@IBKR The worst service out of all my brokers! Sent a support email 2 days ago about a simple price correction for ticker PRPM and nothing! No response just crickets. Utterly useless! #ibkr $ibkr
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QuizMaster
(@_Quiz_Master_) reported
@IBKR your app is broken again. Getting an error "untrusted node" when trying to trade premarket....
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Optionsgg
(@IdeasOption) reported
@IBKR untrusted peer error on IBKR mobile... You've got many hours to fix this before market opens. Pls don't disappoint. Again.
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Gloria Yu
(@itsyunotme) reported
@IBKR Still having problems over in Hong Kong -- unable to fetch market information 😨😨😨😨
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Maher El Obeid
(@M1O2M1O2M1O2) reported
@IBKR hello... I have paid more than 1K USD as phone bill while waiting on the phone to reset my password... it is now almost 24 hours and yet no body picked my call and I am unable to trade or check my account on the IB. Help please......... Help please..
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ℕαЅ
(@NassarSyed) reported
@IBKR Software is never 100% reliable. What is important is how quickly this was addressed and mitigated. I have been actively using your brokerage for over 4 years, this is the first incident. You deserve a pass. Well done and that m you!
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