Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Erandio, Euskal Autonomia Erkidegoa | 1 |
| Chicago, IL | 1 |
| London, England | 1 |
| Stockton, MO | 1 |
| Fort Wayne, IN | 1 |
| Xirivella, Comunitat Valenciana | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Vilnius, Vilniaus apskritis | 1 |
| Burgos, Castilla y León | 1 |
| Neuilly-sur-Seine, Île-de-France | 1 |
| Zagreb, Grad Zagreb | 1 |
| Donostia / San Sebastián, Euskal Autonomia Erkidegoa | 1 |
| Langoat, Bretagne | 1 |
| Barcelona, Catalunya | 1 |
| Pasadena, CA | 1 |
| Seattle, WA | 1 |
| Pretoria, Gauteng | 1 |
| Eastover, SC | 1 |
| Bogotá, Distrito Capital de Bogotá | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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linlucy
(@linlucy9) reported
@123HelloWorld_1 @IBKR You should call, maybe this will solve your problem faster.
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dan
(@danushman) reported
@manifestmatthew @IBKR I came from ToS... it was a good platform, I miss it... but I can't stand TD Ameritrade. Crap execution... and many people here complain about it crashing during periods of volatility. IBKR has MANY problems. I often hate them. But to me it seems like the best of the worst lol
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Kenan
(@KenanAlsarabi) reported
@IBKR This is a total joke. I tried using it to deposit money and haven’t seen my $4k of funds in over a month. Customer service is beyond incompetent.
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Wutangprophet
(@Wutangprophet1) reported
@IBKR can somebodY PLEASE help a customer? I have been waiting for over an hour on the phone AND on the live chat
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Kelly Wylde
(@KellyWylde) reported
@IBKR I've been waiting an hour for live chat to connect me to someone. The last time I called, I waited an hour, connected with someone, and they didn't answer my question and after an hour I had to hang up. Why has customer service gotten so terrible at IBKR? It used to be good
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John Nickle
(@JohnNickle) reported
@Tony_BATtista @IBKR but I did manage to put an order in above what I thought it should be and then they showed a bid/ask and got filled. This happened last time vol spiked last week and i wanted to get out but hung on. Thanks for your help though
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ٰ
(@k0h0a0l0d0) reported
@IBKR I hope that you will develop a method for returning the password without referring to the customer service that does not answer the customers
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Jack Shukla
(@hornydude_max) reported
@IBKR My account was approved and funded I requested Options trading & still haven't got any update. Can't reach customer service either via chat or phone.
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ComplexityQuantKillah
(@CapitalParadox) reported
@IBKR your customer service is beyond ****,....it's 4th world ;)
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TastyTracker.com
(@toddhorst) reported
@stephenonelson @IBKR Im not familiar with IBKR and would consult with their support. Seems suspect that you cant take a $30 hit, no difference than if you accepted $30 less when you initially opened .... -- you did cancel your 50% closing order right
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Stan
(@123HelloWorld_1) reported
@IBKR I closed the chat, and then what surprised me was that it showed somebody helped me already and my problem was solved. How riduculous! I tweeted you twice, no reply at all. Is this how you treat your customers??? How disgusting! (2/2)
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ComplexityQuantKillah
(@CapitalParadox) reported
@MikeHunt69vix @IBKR nope...RJO has ****** tech/great service....
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dan
(@danushman) reported
If I were a late night futures trader, I'd be pretty salty at @IBKR right about now... "Server error... will retry in 1 second". I'm just trying to watch futes dang it
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MikeHunt69vix
(@MikeHunt69vix) reported
@CapitalParadox @IBKR Its probably the busiest customer support service in the world past 6 months xD
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Adrian
(@AdrenalineAddy) reported
@IBKR Y'all are actually terrible at CS. Why would anyone open an account here?
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