Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Erandio, Euskal Autonomia Erkidegoa | 1 |
| Chicago, IL | 1 |
| London, England | 1 |
| Stockton, MO | 1 |
| Fort Wayne, IN | 1 |
| Xirivella, Comunitat Valenciana | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Vilnius, Vilniaus apskritis | 1 |
| Burgos, Castilla y León | 1 |
| Neuilly-sur-Seine, Île-de-France | 1 |
| Zagreb, Grad Zagreb | 1 |
| Donostia / San Sebastián, Euskal Autonomia Erkidegoa | 1 |
| Langoat, Bretagne | 1 |
| Barcelona, Catalunya | 1 |
| Pasadena, CA | 1 |
| Seattle, WA | 1 |
| Pretoria, Gauteng | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Catastrophik
(@Starbuccaneers) reported
@plantmath1 @IBKR I use IBKR and I have reported bugs to support but they gave me poor responses. :(
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TheBigBadHulk2
(@thebighulk2) reported
@IBKR For over 8 weeks your migrated clients to IBIE/IBLUX still cannot do withdrawals via SEPA!! WTF is this?
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Vijay Swami, Zinnov
(@Vijay_Swami) reported
@IBKR please help. My account transferred from Folio and is locked out. No one picking up the phone.
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Manuel Jakobi
(@TheJaycoby) reported
@armin_brack @IBKR Heared about individuals who could retain their account with IB UK, thus keeping the generous US protection scheeme. Smaller accounts needed to transfer to mainland brokerage firms. Account size matters I suppose. Contacted customer service about this, no sattisfying answer.
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franconian-man
(@FranconianM) reported
@IBKR Loosing massive percentage meanwhile. Down with the stock almost 66 % I cannot sell because I do not get any response to my ticket since two weeks!
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gary singh1_13
(@singh1_13) reported
@IBKR other thing, i called your representative, for few times in last few days, Oh god, 3 hours minimum, holding my call so i can talk to your worst customer care system, literally your system and the web broker is world's worst web broker system
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Sanket
(@Sanket77476344) reported
@IBKR can you please resolve the issue. I am trying to set up the new account with you but they ask my successor's sin number since my wife is living in india. There is no Social insurance number. What should I do?? I tried to call the customer service but no one pick the call.
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Macro Strat
(@BigMacroMeal) reported
@stockthoughts81 @IBKR Beyond bad... I've got 3 week old unanswered queries. Looking for alternatives now.
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gary singh1_13
(@singh1_13) reported
@IBKR why there is a worst limit on buying a shares are only half million as per one trade order? so pissed off from the worst service you guys giving to your customers, increase the limit, make it unlimited and dont suck people's money by so called commission, this is stealing
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Maximilian Paul
(@kohlschreiberm) reported
@IBKR We finally need free market data and a nee interface for the mobile app and web platform, this os a joke IB!!! I don’t know what I‘m paying commission for....no customer support, the live market data, an outdated interface that makes everything take twice as long...
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The Poor Swiss
(@thepoorswiss) reported
@un_seul_pas @IBKR If the regulation applies to them, I do not think they will have a choice. And I would rather use a broker that follow regulations. The fact that the regulations is absolutely stupid is not IB's doing. But we'll see!
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Andrey Bogomolov
(@AndreyGodsonn) reported
@IBKR Thanks for the help! I have actually no problem trading for example TSX:QETH.UN.
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gary singh1_13
(@singh1_13) reported
@IBKR you guys are sucks, worst experience, how can you allow only 5,00,000 (half million)shares to buy, then pay commission do the same, i needed 6 million shares in OTC market, i opened my account here cause i really needed those comapny's share and that ticker is ceased on TD canada
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Guillaume Pelletier
(@EPGUI) reported
@IBKR @mmaunder That's nonsense, and even if it wasn't, there's no reason why you couldn't make this "feature" (aka bug) opt-in. Some of us use password managers, which provide an option to clear your clipboard after a very short delay. TWS really doesn't need any extra UX barriers.
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zaidror
(@zaidror) reported
@plantmath1 @pullupjumper89 @IBKR Maybe I’m wrong but doesn’t RObinhood have better margin rates? Seems like good margin rates are associated with terrible customer service.
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