Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Central, Central and Western District | 1 |
| Olongapo, Central Luzon | 1 |
| Santiago, Región Metropolitana | 1 |
| Jakarta, Daerah Khusus Ibukota Jakarta | 1 |
| Naples, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Ashok Garg
(@ashokkgarg) reported
@IBKR I am in the USA. I have 4 tickets open but no one has replied in the last 5 days. I called today and waited in the queue for 1 hour and 20 minutes. Then the call was disconnected. Your chat is not working. My orders are getting rejected because of other sell credit orders. Sad..
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Reshamonica 💎📚
(@resharmonica) reported
@IBKR Why don't you mention, tht it's very risky to have an account on your platform? And there's no possibility to get back the access to it because of lack of the support from your site? No response to any call!!
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Stan Orzechowski
(@StanOrzechowski) reported
@marvinlyonheir @IBKR If you will get you account locked for any reason then the only way to unlock is by phone support. Good luck reaching them, noone is answering.
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Hamilton Keats
(@hamiltonkeats) reported
@IBKR Can you guys not scale up your servers properly? If you're having trouble, I'd be happy to help, but this is ridiculous
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Dawn
(@__D_a_w_n____) reported
@IBKR we are trying to close our account with you, you told us it would be closed by yesterday (3rd) but it hasn’t been closed and you are adding charges to our account. We’ve tried your support but there isn’t any answer. Can you reply to this tweet please?
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Chris Bowen
(@Bowen_Thaylin) reported
@BroadcastVet @IBKR lots of stupid people are convinced of stupid things, you are not the first.
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Rizwan Khan
(@rizkhan_k) reported
from
Ilford, England
@IBKR I have a retail trading account with you, despite trying several times and waiting for hours my calls were not answered, your messenger is worst ever. How do i get in touch with you? And how can get out from your **** platform?
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consciousconservative
(@conaciousconse1) reported
@IBKR your customer service is horrific. Extended waits to speak to a person. Arbitrary deactivation of services. Horrific lack of communication with customers.
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Jig Young
(@jig_young) reported
@IBKR our account lost access to all our positions - it went back to the initial cash balance. is there a bug in IBKR at the moment?
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SeixyBeast
(@seixybeast) reported
@IBKR is not that you guys are not good. is that you betrayed our trust because you didn't let us trade what we wanted! it doesn't matter what other think cause they are not filling your coffers the customer is!
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5against3
(@5against3) reported
@IBKR Please fix TWS. This is insanity.
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Elias Kordoulas
(@Shadehater1) reported
@IBKR stuck in a loop where I can't cancel the application because I've funded it, and I can't complete it because as a beneficiary to my parents I can offer no proof of residence. And your support is 2 hours of waiting. Worst experience I've personally had with any firm.
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Reshamonica 💎📚
(@resharmonica) reported
@IBKR Why does your contact centers in Europe not respond to emails and do not pick up the phone calls? I have problems with changing device and can not log on to my platform from yestreday. Could you help with this please?
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Dunning Kruger
(@Kunning_Druger) reported
@IBKR I cannot login to my account because the authentication link that gets sent to my phone is always a broken link. I cannot write you an email bc you don’t have an email address I can write. I try to call but there is not even a ring. What the hell?
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K Dudakia 🕉 🙏 v(^_^)v
(@kk_OEG) reported
@IBKR Keep getting this message suddenly: We could not connect to the trading/market data system - can you advise how to resolve asap. Have checked all settings and connection - they are all OK. Is your network down?
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