Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Melbourne, VIC | 1 |
| Lille, Hauts-de-France | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Zaragoza, Aragon | 1 |
| Central, Central and Western District | 1 |
| Olongapo, Central Luzon | 1 |
| Santiago, Región Metropolitana | 1 |
| Jakarta, Daerah Khusus Ibukota Jakarta | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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Jason
(@mobinaut) reported
@IBKR ...not sure what's wrong with the web client...but P&L or Unrealized etc do not load properly! sometimes at all. Other users also face the same issue. It's getting ANNOYED.....every reload or "sorting" the columns the values keep changing
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Gekko The Great
(@Gekko_TheGreat) reported
@IBKR is not working, one more time....
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Lee Greenland
(@GreenlandLee) reported
@IBKR I converted GBP to USD and it’s not showing in my account, I’ve sent multiple email with no reply, I’ve been trying to make contact on live chat and after 2 days I’ve connected but was sent to customer services and put on hold for 55 mins. This is not good enough
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Greg
(@_____Greg______) reported
@IBKR your website is still broken. @SniperTradesOTC I've still not managed to trade anything. Platform is junk, not recommended!
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Charles Dwek
(@CharlesDwek) reported
@IBKR What's wrong with the platform? It doesn't login for trading. I've trade different ways and it doesn't work.
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brent lindberg
(@BrentLindberg) reported
@IBKR Message for Thomas P. You were perplexed on CNBC why you don't have more clients. I tried years ago to set up an account and it was way to difficult to sign in and use your platform. When I called with questions your overseas support was abysmal. I guarantee that's the reason.
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EmproMaximus
(@EmproMaximus) reported
@IBKR another day, same issues. #DoBetter
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Bernhard Müller
(@CryptoBMueller) reported
@IBKR My support ticket has been waiting for 6 days, no answer, been waiting on hold for 50 mins to speak to a representative and no answer. This is insanity.
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bauchladen.net
(@costumes4dance) reported
@IBKR How does someone get help with account setup? it looks like only bots working here.
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Valentino
(@ValentinoDilor5) reported
@IBKR customer service is the worst ever. Never able to speak to someone
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Irving Soh
(@IrvingSoh) reported
@IBKR's customer hotline is trash. Guy picked up the phone, immediately disconnected - after I waited for 1 hr to get to actually talk to someone. Great brokerage rates and commission. Disgusting call center.
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Steve Young
(@StevenYoungUK) reported
Anyone else having problems with @IBKR constantly logging you out when you’re about to trade??? Cannot get on the platform at them moment.
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Bernhard Müller
(@CryptoBMueller) reported
@fxabz87 @IBKR Avoid. I have a very time sensitive issue and I have been waiting for nearly a week on a support ticket and no one answers calls. Awful.
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Bernhard Müller
(@CryptoBMueller) reported
1 hour and 50 minutes, someone answered and immediately hung up. Appalling. I’m done with @IBKR #InteractiveBrokers Worst customer service on the planet
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The Portfolio Trader
(@_mumbling_me) reported
Hi @IBKR, I have been your customer for a long time, around 7 years, now. I lodged a request to do manual asset transfer from one account to another account (within IB) over 6 weeks ago! The process still in the 'processing phase'!! Please could you sort it out pronto!!
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