Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Erandio, Euskal Autonomia Erkidegoa | 1 |
| Chicago, IL | 1 |
| London, England | 1 |
| Stockton, MO | 1 |
| Fort Wayne, IN | 1 |
| Xirivella, Comunitat Valenciana | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Vilnius, Vilniaus apskritis | 1 |
| Burgos, Castilla y León | 1 |
| Neuilly-sur-Seine, Île-de-France | 1 |
| Zagreb, Grad Zagreb | 1 |
| Donostia / San Sebastián, Euskal Autonomia Erkidegoa | 1 |
| Langoat, Bretagne | 1 |
| Barcelona, Catalunya | 1 |
| Pasadena, CA | 1 |
| Seattle, WA | 1 |
| Pretoria, Gauteng | 1 |
| Eastover, SC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
-
franconian-man
(@FranconianM) reported
@IBKR Loosing massive percentage meanwhile. Down with the stock almost 66 % I cannot sell because I do not get any response to my ticket since two weeks!
-
Vijay Swami, Zinnov
(@Vijay_Swami) reported
@IBKR please help. My account transferred from Folio and is locked out. No one picking up the phone.
-
Michel Dubreuil
(@Michel_Dubreuil) reported
@IBKR Your support in unreachable for weeks and my account is blocked, it's not acceptable, how can reach you guys? Thanks for answering
-
Tony
(@AlphaJunkie) reported
@plantmath1 @zero_coupon @IBKR same with E*Trade. dumpster fire there. Even trying to get customer service over chat it took me 2+ hours last week.
-
flash
(@flash50434265) reported
@IBKR Need help on positions transfer. Not a single reply from inquiry tickets. The chat bot is taking ages to reach. Customer service is awful at its best. Please help me !
-
un_seul_pas
(@un_seul_pas) reported
@thepoorswiss @IBKR But they can choose to comply with this stupid regulation (I guess this is a cost and with low investor base from Europe most US brokers doesnt want to bother). Maybe you should push them, using your blogging powers, who knows, maybe they will listen/ :)
-
brisol2012
(@brisol2012) reported
@StockTradeSmart @ArgoBlockchain @IBKR What I am worried about is that bitcoin crossed 54k and we are moving down while all other mining companies ate moving up. When companies start to dilute stock that already have a high float, big investors stay away....and the smaller ones sell. We should easily be $4.75-$5 now
-
Manuel Jakobi
(@TheJaycoby) reported
@armin_brack @IBKR Heared about individuals who could retain their account with IB UK, thus keeping the generous US protection scheeme. Smaller accounts needed to transfer to mainland brokerage firms. Account size matters I suppose. Contacted customer service about this, no sattisfying answer.
-
@UAE
(@UAE) reported
@XS_HeadHunting @IBKR So you have time to remove negative reviews but you don't for customer service !! Your the worse broker in the world ..
-
Bryce
(@nels19831) reported
@IBKR @KishMeaTuchus This is ridiculous. For the commissions you charge, you would think that you could hire some customer service reps. I have been waiting in the chat room for over an hour now...
-
Eli
(@KishMeaTuchus) reported
@IBKR I may be wrong but your twitter acct won’t accept DM. Yet another glitch that is an ongoing frustration.. without miss every night 930 my workstation shuts down. It takes 3-5 attempts to finally log back in
-
Macro Strat
(@BigMacroMeal) reported
@stockthoughts81 @IBKR Beyond bad... I've got 3 week old unanswered queries. Looking for alternatives now.
-
@UAE
(@UAE) reported
@_771_ @IBKR The worst in the world .. open with someone else .. Good luck
-
Rob
(@boomorbust109) reported
@plantmath1 @IBKR they have the worst customer service but a good broker if you can do without
-
The Poor Swiss
(@thepoorswiss) reported
@un_seul_pas @IBKR If the regulation applies to them, I do not think they will have a choice. And I would rather use a broker that follow regulations. The fact that the regulations is absolutely stupid is not IB's doing. But we'll see!