Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Williamsburg, VA | 1 |
| Noida, UP | 1 |
| Brest, Brittany | 1 |
| Melbourne, VIC | 1 |
| Lille, Hauts-de-France | 1 |
| Sant Cugat del Vallès, Catalonia | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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un_seul_pas (@un_seul_pas) reported@thepoorswiss @IBKR But they can choose to comply with this stupid regulation (I guess this is a cost and with low investor base from Europe most US brokers doesnt want to bother). Maybe you should push them, using your blogging powers, who knows, maybe they will listen/ :)
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no pullbacks (@no_pullbacks) reportedActually the @IBKR issue I encountered was my fault. It wasn't the platform's fault after all. I was a dumb bear today after all. Never short the stock market, it makes you do dumb things. #lol Will close it out at the right price if I get it before 5pm.
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@UAE (@UAE) reported@_771_ @IBKR The worst in the world .. open with someone else .. Good luck
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John Ulvoy (@JohnuUlvoy) reported@morganefitz @IBKR same here. I have been on hold for more than 1 hour on both the eu and us number. Their service use to be good. Now it looks like nothing. @IBKR
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flash (@flash50434265) reported@IBKR Need help on positions transfer. Not a single reply from inquiry tickets. The chat bot is taking ages to reach. Customer service is awful at its best. Please help me !
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Tony (@AlphaJunkie) reported@plantmath1 @zero_coupon @IBKR same with E*Trade. dumpster fire there. Even trying to get customer service over chat it took me 2+ hours last week.
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no pullbacks (@no_pullbacks) reportedActually the @IBKR issue I encountered was my fault. It wasn't the platform's fault after all. I was a dumb bear after all. Will close it out at the right price if I get it before 5pm.
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franconian-man (@FranconianM) reported@IBKR Loosing massive percentage meanwhile. Down with the stock almost 66 % I cannot sell because I do not get any response to my ticket since two weeks!
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gary singh1_13 (@singh1_13) reported@IBKR you guys are sucks, worst experience, how can you allow only 5,00,000 (half million)shares to buy, then pay commission do the same, i needed 6 million shares in OTC market, i opened my account here cause i really needed those comapny's share and that ticker is ceased on TD canada
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Vijay Swami, Zinnov (@Vijay_Swami) reported@IBKR please help. My account transferred from Folio and is locked out. No one picking up the phone.
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no pullbacks (@no_pullbacks) reportedActually the @IBKR issue I encountered was my fault. It wasn't the platform's fault after all. I was a dumb bear today after all. Never short the stock market, it makes you do dumb things. #lol Will close it out at the right price if I get it before 5pm.
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Manuel Jakobi (@TheJaycoby) reported@armin_brack @IBKR Heared about individuals who could retain their account with IB UK, thus keeping the generous US protection scheeme. Smaller accounts needed to transfer to mainland brokerage firms. Account size matters I suppose. Contacted customer service about this, no sattisfying answer.
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Maximilian Paul (@kohlschreiberm) reported@IBKR We finally need free market data and a nee interface for the mobile app and web platform, this os a joke IB!!! I don’t know what I‘m paying commission for....no customer support, the live market data, an outdated interface that makes everything take twice as long...
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Eli (@KishMeaTuchus) reported@IBKR I may be wrong but your twitter acct won’t accept DM. Yet another glitch that is an ongoing frustration.. without miss every night 930 my workstation shuts down. It takes 3-5 attempts to finally log back in
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Feardes (@feardesCZ) reported@IBKR Can you pls explain how European customer can buy US-listed ETFs?