Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Erandio, Euskal Autonomia Erkidegoa | 1 |
| Chicago, IL | 1 |
| London, England | 1 |
| Stockton, MO | 1 |
| Fort Wayne, IN | 1 |
| Xirivella, Comunitat Valenciana | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Vilnius, Vilniaus apskritis | 1 |
| Burgos, Castilla y León | 1 |
| Neuilly-sur-Seine, Île-de-France | 1 |
| Zagreb, Grad Zagreb | 1 |
| Donostia / San Sebastián, Euskal Autonomia Erkidegoa | 1 |
| Langoat, Bretagne | 1 |
| Barcelona, Catalunya | 1 |
| Pasadena, CA | 1 |
| Seattle, WA | 1 |
| Pretoria, Gauteng | 1 |
| Eastover, SC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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El Cid Tuiteador
(@TuiteadorEl) reported
@IBKR Worst customer service ever. Dont use this broker tjere are many better alternatives outside
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Mārtiņš Lūsis
(@MartinsLusis) reported
@IBKR And your support gives 0 f**ks about your customers. That is if you can actually reach them which is considered a miracle these days.
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Terrible Trader
(@T3rribl3_Trad3r) reported
@IBKR Interactive Brokers just crashed for 2-4 minutes depending on ticker. Market was moving, but the data and charts stopped updating I was trading $HX at the time (17:02 to 17:04). Was at $3.72 then the data went down and there was a 2 min selloff. Out at $3.35 🤬
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Daniel Hahn 🇺🇸
(@Daniel_K_Hahn) reported
@IBKR Worst customer service ever. I waited on hold for 90 minutes. When the hold music stopped and the phone finally rang, they hung up on me. HORRIBLE.
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Jaron
(@Comradephate) reported
lmao I've been trying to get in touch with @IBKR support for a week now, because I still haven't received the funds from an account I closed almost a month ago. Their support just closes the chat without helping, and their website is broken so it's not possible to open a ticket.
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Jq
(@danuwsandstuff) reported
@IBKR @Trading212 reckon you are the ones putting a spanner in the works with $LLKKF. Is this correct, and when will this ‘issue’ be resolved please? Everyone is getting screwed and there seems to be no valid reason.
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El Cid Tuiteador
(@TuiteadorEl) reported
@IBKR Guess what? WE CANNOT REACH YOUR CUSTOMER SERVICE. 0 support. I strongly advice any new trader to go to a different broker, dont make the same mistake I did with @IBKR
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El Cid Tuiteador
(@TuiteadorEl) reported
@IBKR Worst trading platform ever. After countless calls and hours spent on the line I haven't been able to speak to any of your agents. I regret so much having trusted you as a broker.
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Hemant Noval
(@hemantnoval) reported
@IBKR : For such a big trading platform, the customer service of Interactive Brokers is well as good as non-existent.
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MagnifiqueFle
(@phelcy) reported
@IBKR how come i cant trade with my account?? Your online ticket form page is not working. your phone lines are not being answerred. I just lost on an opportunity i need help!!!
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Stuart Williams
(@SJWilliams0) reported
@IBKR Hi @IBKR , I’m another customer experiencing poor service who has spent 2.5 hours on hold to you on the telephone over two days this week, coupled with similar on previous occasions. Your online chat times out too and nobody replies Please look at T149688 and T640900
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Jameson Daniels
(@JamesonDaniels) reported
@IBKR Trying to compose a new ticket inquiry but there's no response in the drop down boxes thereby disallowing me from completing and sending a message. Anyone...
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BK557
(@BK5571) reported
@IBKR @IBKR you approved / verified my account, and when I deposited money into my IBKR account, I could not trade due to 'account verification' issues. Why would you do that?I am trying to provide an address verification but you've rejected both. T686462. Plz contact me ! U5433535
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BK557
(@BK5571) reported
@IBKR you approved / verified my account, and when I deposited money into my IBKR account, I could not trade due to 'account verification' issues. Why would you do that?I am trying to provide an address verification but you've rejected both. T686462. Plz contact me !
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iliyan
(@iliyan05471955) reported
@IBKR Good evening, i have a problem with my application and i have no responce for more than 10 hours. I have funded my account and the only thing that holds my accoung back is Ressidental Address proof which is Recieved and being in processed.
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