Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 1
Lille, Hauts-de-France 1
Sant Cugat del Vallès, Catalunya 1
Zaragoza, Aragon 1
Central, Central and Western District 1
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1
Naples, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • xenomorpher1 Sari Not Sari GigaCharlatan Dr. Musk for Prison (@xenomorpher1) reported

    @tomi @IBKR Seems like I have to manually enter any/some options that expire worthless. Manual entry required to fix in Turbotax.

  • Algerducis Algirdas Glemza (@Algerducis) reported

    @IBKR will I be able to buy ETFs easily with IBKR? I read all kind of reviews of people having problems trying to get ETFs

  • Fab20 Farhoud Moaddel (@Fab20) reported

    @IBKR The customer service leaves a lot to be desired. Have left several inquiries on messaging service with no reply for days/weeks, called several times and held for at least 40 minutes with no one picking up! Is nearly impossible to get any issue raised and resolved. Terrible!

  • karel_sevcik Karel Ševčík (@karel_sevcik) reported

    On 19th of February I applied for a pro sub account and at the moment it still isn´t ready. Care to help? @IBKR

  • Svnkanmi Sunkanmi Tipton (@Svnkanmi) reported

    @heygodson @IBKR That’s just terrible.

  • mwiercinski Maciej Wiercinski (@mwiercinski) reported

    @IBKR have you noticed your support and account management pages don't work?

  • young_investor0 Young Investor - Road to 1 mil🚀📈 (@young_investor0) reported

    @IBKR Please message me withrawal issues!

  • young_investor0 Young Investor - Road to 1 mil🚀📈 (@young_investor0) reported

    @MallettAndy @IBKR Having the same issue now. Didnit get resolved?

  • startx00 . (@startx00) reported

    @IBKR Problem after activating ibkr key I cannot log in to my account, login failed, how do I cancel it? And return to the access feature via a verification code by text message

  • animulay2020 Aniruddha Mulay (@animulay2020) reported

    2/2 @IBKR #FAIL continued ... To transfer funds between my own accounts, I need to use my bank account? Using Safari on MBP, the "bot" won't let me send a message to Support ! Tried a different browser & my session expired abruptly before I could compose my message! 👎

  • IDCluroe (((Ian Cluroe))) (@IDCluroe) reported

    @IBKR I've spoken to your customer service reps twice over the past week about withdrawing cash (after being on hold for a very long time). Both have given me incorrect information and you're holding MY money.

  • tomi Tomi (@tomi) reported

    Anyone have the issue of @IBKR reporting cost basis incorrectly for a number of options on the 1099-B? If so, were you able to solve without manually entering all the data?

  • rizwankhalid527 Rizwan Khalid (@rizwankhalid527) reported

    @IBKR utterly disappointed at your customer service. I am waiting for the last 1.5 hour on the call ! Some one attended after 60 minutes and have put me on hold since another 30 minutes !! Pathetic service !!

  • startx00 . (@startx00) reported

    @IBKR Problem after activating ibkr key I cannot log in to my account, login failed, how do I cancel it? And return to the access feature via a verification code by text message

  • kucharzm Michal Kucharz (@kucharzm) reported

    @tomi @IBKR Had that issue last tax season thankfully only on one entry so fixed it manually.

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