Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1
Naples, FL 1
Erandio, Euskal Autonomia Erkidegoa 1
Chicago, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • moinvirani Moin Virani (@moinvirani) reported

    @YahooFinance @IBKR you link brokerage API is not working for a good few weeks now. Please look into it.

  • OlivierLerch Olivier H. Lerch (@OlivierLerch) reported

    @IBKR Fix Currency conversion please

  • cacoethes_carpe Captain Obvious (@cacoethes_carpe) reported

    @IBKR Your customer service is really, really bad. @Questrade might cost a little more, but at least you get SOMETHING for your money with them.

  • BarbaraSusanCPA Barbara R (@BarbaraSusanCPA) reported

    @xenomorpher1 @IBKR Their service is absolutely lousy! Sorry we started with them

  • Matiasfabricio Matias Iriarte (@Matiasfabricio) reported

    @IBKR Is the platform down right now?

  • ayomhiofficial 🅰🆈🅾🅾🅻🆄🆂🅰🅽🆈🅰!!! (@ayomhiofficial) reported

    @DanWalker_UK @IBKR It was unbearable for me after numerous appeals to the support team and nothing was done, until i came across @Whitehat_legion and he fixed it completely.

  • groovyeyal groovyeyal (@groovyeyal) reported

    @B_to_z_k @IBKR @Tony_BATtista at least once a week on the mobile app. need to log out completely, shut down the app and log back in. it sucks but a necessary evil.

  • Tala20274059094 Tala2020 (@Tala20274059094) reported

    @IBKR Very dissatisfied with customer service. Please advise me privately

  • BissYoyo Aka yoyo (@BissYoyo) reported

    just opened an @IBKR account to short sell, they had me on hold for an hour and then hang up🙃 what start bad end bad I guess

  • B_to_z_k I Sell Premium 🍒🇨🇦 (@B_to_z_k) reported

    @groovyeyal @IBKR @Tony_BATtista I've had similar problems before but today is on another level. I need to restart TWS every time before i can open or adjust any position!

  • B_to_z_k I Sell Premium 🍒🇨🇦 (@B_to_z_k) reported

    Anyone having data connection problems with @IBKR's TWS? It's driving my crazy. I submit the position and when i go to the live section of activity tab, i can't see the bid/ask! I have to restart the platform every time! @Tony_BATtista we're still waiting for you guys in Canada🇨🇦

  • slackercapital Giorgio (@slackercapital) reported

    @IBKR my iPhone got stolen and I can’t log into my account. Tried to call customer support for days and can’t get an answer this is unbelievable! Please contact me asap

  • vitto_737 vittorio 😏 (@vitto_737) reported

    @IBKR your customer service is atrocious. I feel like a ping pong being cold transferred to different ppl.

  • cacoethes_carpe Captain Obvious (@cacoethes_carpe) reported

    @Sara60846106 @IBKR Cheap fees, but you REALLY get what you pay for. Customer service is garbage with these ones. Hopefully you can figure it out on your own.

  • AlexiaSheen AlexiaSheen (@AlexiaSheen) reported

    @IBKR I can't log into my account, I've sent a message to the support if they can help me but the answer is inside the mesage box and to acces that I need to log in so I can't do anything, I'm from Spain, could you give me the phone number to contact please?

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