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Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Williamsburg, VA 1
Noida, UP 1
Brest, Brittany 1
Melbourne, VIC 1
Lille, Hauts-de-France 1
Sant Cugat del Vallès, Catalonia 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • un_seul_pas
    un_seul_pas (@un_seul_pas) reported

    @thepoorswiss @IBKR But they can choose to comply with this stupid regulation (I guess this is a cost and with low investor base from Europe most US brokers doesnt want to bother). Maybe you should push them, using your blogging powers, who knows, maybe they will listen/ :)

  • no_pullbacks
    no pullbacks (@no_pullbacks) reported

    Actually the @IBKR issue I encountered was my fault. It wasn't the platform's fault after all. I was a dumb bear today after all. Never short the stock market, it makes you do dumb things. #lol Will close it out at the right price if I get it before 5pm.

  • UAE
    @UAE (@UAE) reported

    @_771_ @IBKR The worst in the world .. open with someone else .. Good luck

  • JohnuUlvoy
    John Ulvoy (@JohnuUlvoy) reported

    @morganefitz @IBKR same here. I have been on hold for more than 1 hour on both the eu and us number. Their service use to be good. Now it looks like nothing. @IBKR

  • flash50434265
    flash (@flash50434265) reported

    @IBKR Need help on positions transfer. Not a single reply from inquiry tickets. The chat bot is taking ages to reach. Customer service is awful at its best. Please help me !

  • AlphaJunkie
    Tony (@AlphaJunkie) reported

    @plantmath1 @zero_coupon @IBKR same with E*Trade. dumpster fire there. Even trying to get customer service over chat it took me 2+ hours last week.

  • no_pullbacks
    no pullbacks (@no_pullbacks) reported

    Actually the @IBKR issue I encountered was my fault. It wasn't the platform's fault after all. I was a dumb bear after all. Will close it out at the right price if I get it before 5pm.

  • FranconianM
    franconian-man (@FranconianM) reported

    @IBKR Loosing massive percentage meanwhile. Down with the stock almost 66 % I cannot sell because I do not get any response to my ticket since two weeks!

  • singh1_13
    gary singh1_13 (@singh1_13) reported

    @IBKR you guys are sucks, worst experience, how can you allow only 5,00,000 (half million)shares to buy, then pay commission do the same, i needed 6 million shares in OTC market, i opened my account here cause i really needed those comapny's share and that ticker is ceased on TD canada

  • Vijay_Swami
    Vijay Swami, Zinnov (@Vijay_Swami) reported

    @IBKR please help. My account transferred from Folio and is locked out. No one picking up the phone.

  • no_pullbacks
    no pullbacks (@no_pullbacks) reported

    Actually the @IBKR issue I encountered was my fault. It wasn't the platform's fault after all. I was a dumb bear today after all. Never short the stock market, it makes you do dumb things. #lol Will close it out at the right price if I get it before 5pm.

  • TheJaycoby
    Manuel Jakobi (@TheJaycoby) reported

    @armin_brack @IBKR Heared about individuals who could retain their account with IB UK, thus keeping the generous US protection scheeme. Smaller accounts needed to transfer to mainland brokerage firms. Account size matters I suppose. Contacted customer service about this, no sattisfying answer.

  • kohlschreiberm
    Maximilian Paul (@kohlschreiberm) reported

    @IBKR We finally need free market data and a nee interface for the mobile app and web platform, this os a joke IB!!! I don’t know what I‘m paying commission for....no customer support, the live market data, an outdated interface that makes everything take twice as long...

  • KishMeaTuchus
    Eli (@KishMeaTuchus) reported

    @IBKR I may be wrong but your twitter acct won’t accept DM. Yet another glitch that is an ongoing frustration.. without miss every night 930 my workstation shuts down. It takes 3-5 attempts to finally log back in

  • feardesCZ
    Feardes (@feardesCZ) reported

    @IBKR Can you pls explain how European customer can buy US-listed ETFs?

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