Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 1 |
| Lille, Hauts-de-France | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Zaragoza, Aragon | 1 |
| Central, Central and Western District | 1 |
| Olongapo, Central Luzon | 1 |
| Santiago, Región Metropolitana | 1 |
| Jakarta, Daerah Khusus Ibukota Jakarta | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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rukuta
(@arrrmen19) reported
@IBKR Buggy software, bad CS.
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Nikos Kakoulidis
(@NKakoulidis) reported
@IBKR It’s unbelievable what’s happen with your customer service! Do you really have someone there? No answer after one hour waiting time for 5 consecutive days is not acceptable. You are the worst platform I ever had !
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Ketav
(@kketav) reported
@IBKR Worst ever experience with IBKR.
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Ell Rowe
(@ellrowee) reported
@IBKR can someone please assist me!? I was trying to simply enable my trading permissions. And now I’m being asked to give MiFIR details?!? I’m basically locked out my account! I can’t speak to anyone for help! You don’t pick up the phone or live chat!!
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Investor Magoo
(@InvestorMagoo) reported
@IBKR My Client Portal and Trading has been blocked since January 7th. Issues has not been solved yet and Customer Service is non existent. Outrageous! New Trader stay away until they get their act together #investing #trading #interactivebrokers
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Sebastian
(@tikkivolta) reported
@IBKR @Benzinga please tell us more about the account migration desaster you just performed. just to get a hold of one of your employees took me 4h+ and a nice extra 120 bucks phone bill. now stop the bragging and fix actual issues.
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srsbizness
(@srsbizness1) reported
@IBKR you keep bugging me to fund my account but are ignoring my customer service request that I need answered first
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Investor Magoo
(@InvestorMagoo) reported
@IBKR a perfect negative 5 star for having the worst customer service in the industry. The technology behind their Client Portal is just as bad. It will lock you out of your account and you won' t have access to your funds until it's fixed. Stay away!
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American Options
(@WeeklyOptions_1) reported
@IBKR Dear Interactive Brokers ****** Morons, "IMPORTANT SERVICE BULLETIN Due to market volatility, we are experiencing a significant increase in MessageCenter inquiries" How can u have the same message for a year?? You fckn liars. The real answer is u refuse to hire help $VIX
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PhilHK
(@phil_hk) reported
I have been trying to call Interactive Brokers 4 times since last night. All ending up with me giving up after 1hr+ waiting time. Maybe time to hire some more support staff? @IBKR #interactivebrokers
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TM
(@torremotrader) reported
@WeeklyOptions_1 @IBKR @Benzinga They say #IBKR is not for small account guys. They will never hire more help to serve small account guys, as such their customer service is completely non-existent for such.
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Jean-François/PassionTradingMarket
(@jean_roncier) reported
@IBKR customer service and customer consideration 000000
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Investor Magoo
(@InvestorMagoo) reported
@IBKR I'm back to this post. Sadly no progress on my issue. Blocked account and Client Portal. Customer Service is the worst in the world = non existent. New Trader, save yourself a massive headache and find a better broker!
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MACD_Trades-13
(@MacdTrades) reported
@IBKR was on hold for 1:30hrs. Rep was horrible to deal with couldn’t help me with my concerns! Was looking to open up an account, had questions about the demo. Couldn’t see pricing on the charts and other things. The rep hangs up on me after 20mins and doesn’t answer anything!
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Zehaivlestim
(@zehaivlestim) reported
@IBKR poor service My account is locked and i cant reach u
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