Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Olongapo, Central Luzon 1
Santiago, Región Metropolitana 1
Jakarta, Daerah Khusus Ibukota Jakarta 1
Naples, FL 1
Erandio, Euskal Autonomia Erkidegoa 1
Chicago, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • ptbnat Natarajan Balasubramanian (@ptbnat) reported

    @ICICI_Direct @IBKR Why is that your service Global Invest is pathetic? I sent 35+ emails and 20+ calls with ICICIDIRECT for the past month for a simple request to reset the password for my Global Invest account. This is worst customer service experience in my entire life.. None of the CSR's are able to get this process completed.

  • FrankyTTM Franky (@FrankyTTM) reported

    Dear @IBKR , I understand there are many phishing attempts to your clients, but why do I need to verify my account every damn day with a token sent by email? It's honestly annoying. -Franky

  • zawsx007 zaqwsx007 (@zawsx007) reported

    @IBKR_Europe It is another day and your platform for a 3rd day in row is unusable, can someone look into this ? It is impossible as well to open ticket with you via web page, as there is again 403 error. @IBKR_Europe @IBKR

  • Vince85623723 Vince (@Vince85623723) reported

    @SayNoToTrading @IBKR Damn, fair enough!

  • BrianaNewbury Briana.eth🕊️ (@BrianaNewbury) reported

    @IBKR Not bad

  • Zhaoxiansheng__ 小金说 (@Zhaoxiansheng__) reported

    @IBKR @JoseTorresEcon Hi @IBKR, my account has been under compliance review for over 100 days and has not been updated. I have contacted support several times, but I haven't received any clear response. Who can check the status or upgrade it? This is really frustrating. thank you.

  • samGriffArtist SamTheArtista (@samGriffArtist) reported

    @thewildbill59 @PhantomBlack699 @IBKR More the latter than the former. They don’t care enough about us to try to protect us against a damn thing.

  • A_MisterNobody MisterNobody (@A_MisterNobody) reported

    @kasuryan @IBKR The error persists (from France)

  • ipaperhand Ammar (@ipaperhand) reported

    @0xxW_ @HyperliquidX @IBKR But i think this could be because we are trying to trade on a weekend when the market is closed so they have to stable the price themselves Gotta try once the market opens to see if the problem persists no?

  • zawsx007 zaqwsx007 (@zawsx007) reported

    @IBKR It is another day and your platform for a 3rd day in row is unusable, can someone look into this ? It is impossible as well to open ticket with you via web page, as there is again 403 error. @IBKR_Europe @IBKR

  • Alphaa__x Alpha (@Alphaa__x) reported

    @IBKR Thanks for your reply. I am unable to contact your support team at all. I subscribed to the Zacks , and it doenst show up in your app / Desktop application. I have to unsubscribe it. I cant find where I get the extra information and there is no documentation to help us at all.

  • BlitzcatLlc OptionsGambiteer (@BlitzcatLlc) reported

    @Vaarby @SayNoToTrading @IBKR If Etrade ever fixes their customer support and allows a smoother process for getting level 4 options trading and portfolio margin I may go back. I got both of these features instantly at tastytrade after months and tons of back and forth with etrade.

  • Vaarby vaarby (@Vaarby) reported

    @BlitzcatLlc @SayNoToTrading @IBKR Yes E*Trade customer service sucks. Unfortunately because their pro platform is actually really good

  • 0xVM7 VM7 (@0xVM7) reported

    @IBKR Saved layout and imported into stimulated trading to see the charts. Nevertheless, the issue remains! Fix this.

  • sumo_moon SumoMoon (@sumo_moon) reported

    @rogerhamilton how does Cost to borrow go down almost at the lows sitting at 19% when most of the shares has been DRS and locked up if more than 60% has been locked and a number of investors have locked up shares how does @IBKR keep dropping the fee 🤔 is it FAFO time

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