Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 1 |
| Lille, Hauts-de-France | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Zaragoza, Aragon | 1 |
| Central, Central and Western District | 1 |
| Olongapo, Central Luzon | 1 |
| Santiago, Región Metropolitana | 1 |
| Jakarta, Daerah Khusus Ibukota Jakarta | 1 |
| Naples, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
-
Zach
(@wachzolfe) reported
@IBKR why is there no one picking up their phones today? I’ve been on hold for several hours. Can your support staff call me directly please. It is urgent.
-
Nick
(@floyernick) reported
@IBKR I'm calling your customer support in the US and Europe for 1 hour. No response. Chat doesn't work too. Can you help?
-
Mārtiņš Lūsis
(@MartinsLusis) reported
@IBKR And still no answer to my support ticket. Amazing, simply amazing. Robinhood with their free trading wouldn't have such low customer service standards. I will probably liquidate my positions and transition to a trustworthy broker, even if it means limited stock selection.
-
Chiao Lee
(@Chiapasox) reported
@IBKR Hello, I am unable to switch from pro to lite even though I must be eligible - can you help me?
-
John Locke
(@tempArb) reported
hey @IBKR - how difficult is it turn around support requests within your own advertised timing (2 days is unacceptably long to begin with, but taking 5?) How hard is it to run a proper company?
-
millerd08648
(@millerd08648) reported
@IBKR @barronsonline IBK cannot be voted the best 2x today called 45 minute hold times, tried chat and they could not help
-
KD
(@dizy666) reported
@IBKR waiting over two hours on the phone and got cut off. Sort your customer service out.
-
Jamie Kennedy
(@JamieKennedy) reported
So @IBKR does anyone ever actually pick up the phone for your customer service? I mean with all the stock talk going on, and being a loyal customer for 4 years, I would think you would be a lil more attentive. #HAVESOMEONEPICKUPTHEPHONE
-
s
(@s16727339) reported
@IBKR @DirexionLETFs I have a problem with my account , could u pleas solve it
-
Lmaoski91
(@lmaoski91) reported
@IBKR @DirexionLETFs Why can't I login to ibkr
-
Amanda C
(@AmandaCStocks) reported
@IBKR fix your damn bid/ask glitch on the mobile app
-
George Kalas
(@KalasGeorge) reported
@resharmonica @IBKR I have closed the account, ten days later I’m still waiting for the money, I glad you were able to solve your problem.
-
TheresaIkoko
(@TheresaIkoko) reported
@IBKR been on hold for an hour. Are service centres actually open?
-
Eoin
(@eoinmullally) reported
@IBKR customer service is not existence for the past months. I’ve been trying to speak with someone regarding me account. On hold for 2 hrs each time. Ridiculous
-
Stan Orzechowski
(@StanOrzechowski) reported
Toady I will start posting chat converations with @IBKR support regarding my restricted account. Clearly they are providing misleading information and timelines of issue resolution. #interactivebrokers