Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brest, Bretagne 1
Melbourne, VIC 1
Lille, Hauts-de-France 1
Sant Cugat del Vallès, Catalunya 1
Zaragoza, Aragon 1
Central, Central and Western District 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • arnzfm Arnold Wong (@arnzfm) reported

    @IBKR Why is it that recently the IBKR app has been experiencing so many issues? My app and desktop is not working again... aside from the big outage this week, I’ve experienced this twice more....

  • gahtani1403 AL GAHTANI Abdullah (@gahtani1403) reported from Riyadh, Minţaqat ar Riyāḑ

    @IBKR kindly solve your issue with SMS & call , when you send the code to connect to your platform !!!!

  • EnginerdJeff jstippey (@EnginerdJeff) reported

    Anybody that even thinks of using @IBKR . I highly recommend they try calling in or using the chat feature on their website. Literally the worst customer service ever.

  • nick_vladkis Red (@nick_vladkis) reported

    @IBKR Did you know that the log in issues are still not fixed?

  • 01_Trader 01 Trader (@01_Trader) reported

    Does anyone have any experience with @IBKR support? Trying to call them for 2 days. I waited for the connection 22 minutes on Tue, now I’m waiting 30 minutes. Music is playing but there’s no answer neither any info on how long the cue is in fact. Any idea? Using +41 41 726 9500

  • 50Pips 50 (@50Pips) reported

    @dineshydv @IBKR technical issues with the platform

  • St0ckR0d Hidden Alpha (@St0ckR0d) reported

    @IBKR I pay whatever you charge. Never questioned it. I win you win. Not sure what’s going on this week, it’s been absolutely **** on your part. If I can’t see markets or manage my accounts I’m blind. Charge me more, I don’t effing care! This cannot continue. Fix it!

  • AugustPhang August (@AugustPhang) reported

    @IBKR another outage?!

  • KrishnanKate Katie Kristian (@KrishnanKate) reported

    @Thapa4Kamla I took my biz to @IBKR and @Wealthsimple but not without looking into why the service degraded in the last 3 years. Its because Wayne left. Apparently Wayne cared about staff. But they say its just rotting from the head now.

  • maxitrol maxitrol (@maxitrol) reported

    @IBKR Are you having problems with your website? It is constantly showing blank page. Do you open account for EU private clients?

  • WallWorry Wall of Worry (@WallWorry) reported

    Why is customer service on hold music always so distorted by static? Given technology and that the voices are clear you would think we would be able to tidy this old problem up. @IBKR

  • mike_todd_1 Mike Tepper (@mike_todd_1) reported

    @IBKR Dear IB Support: A legitimate stop order was elected, but, failed to execute. I called and reviewed the order with John, who agreed. He said he would follow up. Tom messaged asking if it's still a problem. Yes is the answer - still nothing on this from IB.

  • KrishnanKate Katie Kristian (@KrishnanKate) reported

    @CrypticAces @IBKR @Wealthsimple What I didn’t appreciate was senior management was lying to me. Feel sorry for the reps because they don’t have resources and I can only imagine what its like for them dealing with clients they can’t help. SVP VP & Director are the causes of operation failures.

  • AugustPhang August (@AugustPhang) reported

    @IBKR @IBKR another outage today!

  • StevenT10670688 StevenT (@StevenT10670688) reported

    @IBKR again technical issues...omg...2nd time during the week!!!! What now? Unable to login for 2 entire days? Are you kidding?🤮🤮🤮🤮🤮🤮

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