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Interactive Brokers

Interactive Brokers Outage Map

The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Interactive Brokers users affected:

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Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Cape Town, Western Cape 1
Banda Aceh, Aceh 1
East Orange, NJ 1
Williamsburg, VA 1
Noida, UP 1
Brest, Brittany 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Interactive Brokers Issues Reports

Latest outage, problems and issue reports in social media:

  • Investm80789211
    Investment (@Investm80789211) reported

    @IBKR I’m unable to access my account three days ago or create a support ticket despite trying phone, chat, and email. I have also lost my stop-loss and incurred multiple losses as a result. Please contact me

  • the1Gert
    JT Gert (@the1Gert) reported

    @senzu_capital @JosephW31117119 @IBKR Same issue, fixed it by going into settings->trading permissions ->edit and then switch permission on for something that wasn't previously selected. Solved it for me right away.

  • adi_baradwaj
    Adi (@adi_baradwaj) reported

    @joemccann @IBKR IBKR has surprisingly good API support for a boomer product

  • MednikovaM64181
    Maria Mednikova (@MednikovaM64181) reported

    Tried to use @IBKR app to buy some QQQ and it was such a bad experience. This is my first time investing so it was overwhelmingly complicated. I put in an application at @public but haven't heard anything back. Their app looks so much easier!

  • HalifaxDC
    DC (@HalifaxDC) reported

    @speculator20221 @chessdunk @IBKR They apparently cancelled my order, and now it's saying I'm still short 150,000 Euros, but the problem is my base currency is USD and it won't let me switch it back. On hold with them on their "emergency number" lol. I'm going to assume that they have to fix it, in the end.

  • j61968
    Taxation Is Theft. (@j61968) reported

    @IBKR i cant fund my account your support is an ai loop that goes nowhere. USELESS! @IBKR

  • levelsio
    @levelsio (@levelsio) reported

    @scotttmorton @IBKR @louistheroux Oh got it Typical bad editing work by MSM journos

  • Drcamole
    AngryPhysicist, PhD. (@Drcamole) reported

    @IBKR Hello @ibkr ... I have a new phone and a new phone number. It has been impossible to speak to anyone due to the lack of IB key and I have tried live chat, email, phonecall, and feedback report, but nothing works. How do I get in touch with someone regarding this. Please help!!!!

  • binaycjha
    Binay Jha (Chartered Accountant) (@binaycjha) reported

    @JacobMcGrew6 @IBKR Yes. It was a system issues which they are trying to resolve. But you need to call them and they need to reset all the accounts to make it work. After that you need to logout and login again.

  • WDoft
    David Wayne (@WDoft) reported

    @IBKR Sorry for bringing the average down.

  • Eugenet63824560
    Eugene (@Eugenet63824560) reported

    @IBKR Worst interface

  • AlgoSnafu
    𝔸𝕝𝕘𝕠💥𝕊𝕟𝕒𝕗𝕦 (@AlgoSnafu) reported

    Is anyone else experiencing an issue in IBKR TWS where alert lines stop appearing on charts, even though the alerts are still active in the alerts window? I’ve been dealing with this issue for years now ... 😢 @IBKR

  • justquantcat
    QuantCat (@justquantcat) reported

    @IBKR please fix, I’ve been having it for months now

  • christinefolch
    Christine Folch (@christinefolch) reported

    @IBKR Unresolvable problem: blue "log in" button won't work for error "You are logged in without Trading/Market Data permissions You are not connected to the brokerage system (You may be logged in on another platform). The displayed portfolio and market data are delayed."

  • BatcatCA
    BatCAt (@BatcatCA) reported

    @IBKR guys, you send out warnings about phishing attacks on IBKR accounts, but then also send out a mail about annual verification *WITH A LINK INCLUDED IN THE MAIL*. Come on. Stop including links in your official mails. Just tell us what to expect when we login. Not hard.

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