Interactive Brokers Outage Map
The map below depicts the most recent cities worldwide where Interactive Brokers users have reported problems and outages. If you are having an issue with Interactive Brokers, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Interactive Brokers users affected:
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Withdrawals
Interactive Brokers LLC is a U.S.-based brokerage firm. It operates the largest electronic trading platform in the U.S. by number of daily average revenue trades. The company brokers stocks, options, futures, EFPs, futures options, FOREX, bonds, and funds.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 1 |
| Lille, Hauts-de-France | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Zaragoza, Aragon | 1 |
| Central, Central and Western District | 1 |
| Olongapo, Central Luzon | 1 |
| Santiago, Región Metropolitana | 1 |
| Jakarta, Daerah Khusus Ibukota Jakarta | 1 |
| Naples, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Interactive Brokers Issues Reports
Latest outage, problems and issue reports in social media:
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BankofVol 💉¹⁰⁰⁰ 🦠¹⁰⁰⁰⁰⁰⁰⁰
(@BankofVol) reported
@RosbelDuran @IBKR Yep, They launched a VWAP algo which was supposed to run until the close and due to the outage the algo stopped running 10 minutes before the close.
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Rafael Roces
(@scraffycoco3) reported
@IBKR cant get security code # can i get help?
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Dandi1212
(@dandi1212) reported
@danushman @IBKR Told you a few months ago,they are one of the worst ones imo. I left them long time ago.
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Seba De la Peña
(@Seba_DLP) reported
@IBKR Hey!! I've been trying to reach support for more than a week!! There's no answer at all!! I want to withdraw my funds and it doesn't let me!! Nothing works. What is going on??
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(@rakayadav88) reported
@IBKR I have lost my login credentials and apparently my account is blocked. I have spend several hours on phone trying to reach out to customer support at different geographical locations for 5 months but with no luck whatsoever. Do you have any simple solution. Please assist
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Seba De la Peña
(@Seba_DLP) reported
@IBKR Hey!! I've been trying to withdraw my funds and it doesn't let me!! There's no support! Doesn't answer mails nor calls!! What the hell is going on?????
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Mate Gulyas
(@gulyasm) reported
@IBKR @barronsonline This is an absolute joke. #1?! No customer support at all, web portal is a horrible experience with broken features and false information. Expect hours-long wait on the phone, weeks-long wait on messages.
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Paulo Santos
(@ThinkFinance999) reported
@IBKR I'm already trying to handle it through tickets. Half of the problem has been solved.
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Izak Janx
(@izak_janx) reported
@IBKR @barronsonline @IBKR I have now tried 5x to fund the account I opened. I stant ACH does not accept log in. Never recd small dep’s into acct to add traditionally. Error occures when trying to email for help.. Now What??? Are you now not taking new clients??
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Julian Edwards
(@jheprivate) reported
@IBKR I am a live account holder and despite an email sent to customer service and compliance, I still have had no response to the following questions:
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leonardo
(@leonarth) reported
Did any of you ever experience $IBKR @IBKR change your buying power from $100k to $0 overnight on a Saturday? Then when you try to reach them support in English in unavailable and the Chat system is under maintenance. Is this a mistake or I am being liquidated on Monday?
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The Boston View
(@TheBostonView) reported
@great_martis This is a very nicely designed display of index quotes. Can I trouble you to find out who provides it? I wish @IBKR looked this good. (They seem to have regressed in their UI over the past 10 years). TIA.
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Joe Boyce
(@josephboyce) reported
@IBKR @barronsonline Yup, same here! Thank god I never funded the account bc I’ve been locked out since opening with no access to support other than 3 hr phone hold time. Remember when Barron’s was relevant? Good times.
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Popeye
(@touri56) reported
@IBKR You think I haven't already done that? Been a week, no response, just to get market data sorted!! @WebullGlobal please when are you allowing accounts for EU residents ? Ibkr has no competition in EU, hence this slow service.
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Christine Rivas Glauerdt
(@crg_london) reported
@IBKR Have been calling Interactive Brokers for two weeks and no answer. I have now closed my account due to terrible service but shows as “pending” and have received no confirmation. Stay away from this company!
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