iiNet outages and service status in The Entrance North, New South Wales

Problems in the last 24 hours in The Entrance North, New South Wales

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in The Entrance North, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports Near The Entrance North, New South Wales

Latest outage, problems and issue reports in The Entrance North and nearby locations:

• 
  Denyse Whelan. #head&neckcancer #survivor (@DenyseWhelan1) reported 58 minutes ago from Central Coast, New South Wales

  No connection to @iinet where my blog is hosted & emails emanate . ... are systems down in WA because of heat? No #pcr result either after >48 hrs @histopathology not taking phone calls. Need to #email instead. Used gmail account Please share what's happening @iiNet

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CombatCat (@CryptoICTkat) reported 1 minute ago

  @gReb3l @iiNet Mate, just get Starlink. I had issues with iiNet VDSL due to infrastructure issues outside my control, was only getting 2 - 5 Mbps when promised 70 Mbps. They refused to fix the issue and didn't want to reduce/refund bills even though weren't honouring their promise.

• 
  Greg Bell (@gReb3l) reported 1 minute ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  Nick Carr (@NicksaCarr) reported 2 minutes ago

  How’s this… @iiNet has cut my phone off (unable to make calls, send messages, use internet.) I use my wife’s phone to call them and ask what has happened… they tell me the ‘support team doesn’t work on the weekend’ so I’m phone-less till Monday @ 9am. In 2023. Madness.

• 
  Phillip Bigg Ind (@PhillipBiggInd) reported 3 minutes ago

  .@TPG_Telecom @Internode @iiNet are all a disgrace, 13+ years with Internode don’t even care if you leave. Worst customer service possible.. All three companies are under one umbrella and it definitely shows when dealing with them. Customer loyalty means **** all

• 
  Carsten Bauer (@numloxx) reported 8 minutes ago

  Emailed @iiNet twice in the last 2 weeks with no response. Is this how you treat customers who have been with you for 25 years? @launtel here I come.

• 
  jimmy jbt (@jimmyjbt) reported 9 minutes ago

  Had another call with @iiNet and got tild that "no one can help me".

• 
  Late Stage Capitalism Queen 👑 (@NatMcNazz) reported 10 minutes ago

  @iiNet My internet’s down, please help. 🙏

• 
  Bye Bi & GLTQIA Smoko (@annieljensen) reported 10 minutes ago

  Do you know what grinds my gears? When you spend all day doing the work required to get to the bottom of a problem that should not be yours but the company decides it will be, & the 4th rep you’ve spoken to today says “I’m glad we’ve been able to resolve the issue”. .@iiNet 😡

• 
  Books (@Books4566) reported 12 minutes ago

  @iiNet after 16 hours said ‘internet will be up by latest 6pm’. Well it’s now 7:18pm and still no internet. Though I’ve paid my monthly subscription on 13th March. As @iiNet have monthly access without ‘outage’ to my account. Should I tell @iiNet that my bank account has an outage?

• 
  Chris Ó Luanaigh (@coluanaigh) reported 13 minutes ago

  @iiNet your service blows goats now that you're owned by TPG. expect me to leave soon.