iiNet outages and service status in Cowra, New South Wales

Problems in the last 24 hours in Cowra, New South Wales

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Cowra, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Diane Dromgold (@DianeDromgold) reported 2 minutes ago

  @wyvernsrose @iiNet I don’t get it! They are weird in providing support.

• 
  Greg Bell (@gReb3l) reported 5 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  GillianA 🌺 (@_IndianPacific) reported 9 minutes ago

  @iiNet I shouldn't have had to top up. There was no explanation that there was an issue. I did not receive a text or an email that there was an issue. All I got was "Can't send text by iiNet. Error 28" iiNet support did not know what Error 28 was nor did Mobile support. Ref # 380798763

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  H u m e r u s 🏳️‍⚧️🏳️‍🌈🇦🇺 (@YoureSoHumerus) reported 10 minutes ago

  Nothing like waiting on urgent communication with an employer only for @iiNet and @WestnetAU webmail to go down for over 6 hours with nary a peep to even acknowledge it on their social media.

• 
  PaulTee (@padubyatee) reported 10 minutes ago

  @iiNet investigating a cyber incident involving unauthorised access to iiNet’s internal order management system by an unknown third party

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  Julia Lawrinson (@julialawrinson) reported 14 minutes ago

  @iiNet Any chance of getting a resolution to the issues you've caused this century?! Still no callback.

• 
  zDarkrai (@Simplismm) reported 15 minutes ago

  @iiNet @Xyenia3 hey can you fix my internet lol its been acting up

• 
  Rod L (@lavo96) reported 18 minutes ago

  @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

• 
  Shane Yokom (@Yokom361) reported 19 minutes ago

  Absolutely disgusted at @iiNet support and service. Three phone-calls to update a credit card, total hold time - 4 hours. Currently up to the second phone call and 4 transfers totally 2.4 hours and counting to cancel my business services. On hold to yet another department.

• 
  Late Stage Capitalism Queen 👑 (@NatMcNazz) reported 20 minutes ago

  @iiNet My internet’s down, please help. 🙏