iiNet outages and service status in Cowra, New South Wales

Problems in the last 24 hours in Cowra, New South Wales

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Cowra, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Toast (@VelZeNZ) reported 3 minutes ago

  @iiNet @VocusComm what happened to support for bizphone? No client comms, no support, no ability to make changes or add handsets… after 11 years of working together, out of necessity to maintain telephony it’s time to go elsewhere…

• 
  And yet ... (@heresisted) reported 4 minutes ago

  Seriously @iiNet I sent you an email in which I clearly stated I did not have time to talk to you on the phone and yet instead of replying by email you tried to call me AND when I didn't answer YOU KEPT CALLING interrupting my work. Seriously what is your problem?

• 
  Diane Dromgold (@DianeDromgold) reported 5 minutes ago

  @iiNet @WealthxTracey Hang on, then what is? I’m going to a lot of expense, and being frustrated by @iiNet not being willing/able to help.

• 
  Julia Lawrinson (@julialawrinson) reported 7 minutes ago

  @iiNet Any chance of getting a resolution to the issues you've caused this century?! Still no callback.

• 
  Greg Bell (@gReb3l) reported 9 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  cyph (@imcyph) reported 12 minutes ago

  @iiNet **** you let me switch isps i hate you so much

• 
  freddstid (@freddstid) reported 12 minutes ago

  @iiNet hello not sure if you still do support help but my interest has turned to **** once 12am hit. Can someone check what's happening please?

• 
  Tricia Burns (@Ice_Tee_0o0) reported 16 minutes ago

  @iinet is there an outage in 2281 area?

• 
  kalowi (@DrStuartHawkins) reported 18 minutes ago

  @iiNet You guys are the worst! Stealing money and time!

• 
  Geoff Thomas (@Geofftheplumber) reported 21 minutes ago

  I have been trying to have an issue resolved on @iinet for two weeks I have spent almost 3 hrs waiting today my issue is still unresolved Is anyone there have you all gone home or on strike or on leave all at the same time