iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 02/13/2026 17:35

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (77%)

    Internet (77%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • prnvprdp Pranav Pradeep (@prnvprdp) reported

    @iinet My internet connection, booked on last tuesday, has still not been activated. This is causing significant inconvenience. Please provide a full explanation for the delay and take immediate action to resolve. #iinet #internetconnection #resolution

  • amp1874 Peter Vamplew (@amp1874) reported

    15 days, 10 phone conversations with @iiNet, 1 cancelled NBN appointment, several texts and phone calls with the NBN installer, multiple emails to my builder, 2 calls to the NBN, and an online chat to @NBN_Australia. Still no closer to a resolution. :-(

  • n3w4v3 Virgil (@n3w4v3) reported

    @iiNet Wow. Twitter support faster than phone support.

  • Ssj_Silent SsjSilentTV (@Ssj_Silent) reported

    @splucy @Freakintrips @iiNet come see us at work sometime, we do offer business support!

  • david84tran David T (@david84tran) reported

    @iiNet Appears that everything was not fine. I received an SMS that there was an outage. I have been without internet for 3 days and had to tether internet using my mobile hotspot.

  • nexus1111 Ms Creant (@nexus1111) reported

    Hey @iinet why don’t you do your callback service anymore? Over an hour to report that NBN won’t work thanks to massive lightning in Melbourne. Yet mysteriously web keeps saying all is fine. I’m not the only one in my area.

  • CraigSt98157971 Craig Stewart (@CraigSt98157971) reported

    @iiNet Guys. I need to change my out going message on Bizphone, which bizarrely, I can't do myself. I was told at 930 this morning it would be done today. It's now 640PM. Not Done. Fix this issue. This should not be harder to do than a 1980's answering machine.

  • geoffrey_payne Geoff Payne (@geoffrey_payne) reported

    @belindasmilne @iiNet it's only just gone up, only found out by bank statement (online) and went into Iinet Toolbox, multiple links of course, have to re-login for each one with multi factor identification

  • david84tran David T (@david84tran) reported

    @iiNet REF: 376957354, after waiting on the line for 42: minutes i was told that this ticket is closed due to an internal fault. I am with poor internet service, and unable to work from home. I had to use my own 4G which is faster than iinet's 5Gs speeds. It has been 3 days now an upd.

  • before293021431 before2930214322 (@before293021431) reported

    @iiNet so I just received a message that my task has been closed. But the problem hasn't been solved. Was told it was escalated but have heard nothing.