iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 02/25/2026 04:25

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (74%)

    Internet (74%)

  2. E-mail (9%)

    E-mail (9%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Phone (4%)

    Phone (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • PatG026 Patrick Gan (@PatG026) reported

    @iiNet Any idea when email service will returned? Are you able to advise what the problem is and are you activating your DR plans??

  • PatG026 Patrick Gan (@PatG026) reported

    @iiNet can the iinet team please advise the nature of the problem for transparency. Please start to manage your customers’ expectations because 18 hrs without any clear explanation apart from you are working on it is not acceptable.

  • KAMurphy1952 Born to Dance (@KAMurphy1952) reported

    @faypirotta @iiNet Netspace, iiNet - down. Their website page is down as well. They’re blaming extreme weather in WA.

  • ralphytown Amanda Ralph (@ralphytown) reported

    @iiNet Please explain why you are reliant on a single geographic location with seemingly no BCP or other back up? 3 days now. No ETA on service restoration and no communication #iinet #iinetisdown

  • dccharron Denis Charron (@dccharron) reported

    The @iiNet website is UP but mail server is still DOWN.

  • CTID03339217 CTID (@CTID03339217) reported

    @iiNet what’s happening in WA I have three emails on the one account one works the other doesn’t am missing some important emails webmail not working what is happening

  • aguyindcity AGuyinDCity|എഗൈഇൻദിസിറ്റി (@aguyindcity) reported

    @iiNet Could you kindly advise if this has now resulted in Internet Service disruptions as well? I'm presently experiencing internet service disruption in post code 6152.

  • nartazartaz natasha alexandra w (@nartazartaz) reported

    @iiNet Just to add to that when I had iiNet for internet service it took 6 months and copious amounts of phone calls to cancel my account. It was the worst experience with a provider I have ever experienced in my life and I will never use you again.

  • 8Kobe24Jordan23 Kobe (@8Kobe24Jordan23) reported

    @iiNet @KylieSaunder Maajidah, fastest cut and paster in the world. I assume you are the intern hung out to dry here. Maybe email your boss (irony intended) and get some actual direction on how to not kill the Company with your appalling customer service.

  • Lieberal_Aus The Almighty FrydenTurd (@Lieberal_Aus) reported

    @MikeCarlton01 @iiNet This thread should be brought to you by the letters T, I and O...I've gone from zero communication to 2 months' free service via complaints about TPG, IINet, Telstra and Optus over the past decade, and all responded to the complaint directly to me in 24 hours