iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/28/2026 04:40

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (78%)

    Internet (78%)

  2. E-mail (9%)

    E-mail (9%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Phone (4%)

    Phone (4%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • pina456 Pina Rigos (@pina456) reported

    @iiNet been a customer for 20 years.. paid for premium Nbn service that was faulty for 7 months.. after requesting to cancel with total frustration they sent out a Nbn technician who found the Nbn box faulty and replaced it. Iinet offered a 3.29 credit! A joke!

  • EmilTorroba Emil Martin Torroba (@EmilTorroba) reported

    @iiNet For goodness sakes get your act together and provide a reliable service

  • Joey_KinginWA Joey King (@Joey_KinginWA) reported

    @PetraAu @slsandpet @iiNet The ombudsman can fine them for each day your complaint is not resolved and if they have to many days of unresolved complaints they get their arses kicked. Ombudsman in this industry has huge amount of power. Good luck

  • grumpyeconomist David Briggs (@grumpyeconomist) reported

    @iiNet I note your sms that we might have internet problems. Confirming that we do!!

  • RichardTuffin #RichardFromPhotoOps (@RichardTuffin) reported

    @iiNet .just check your records against phone calls from the only Richard Tuffin in Canberra. I'm so effing cross... I can't believe this is the way you treat loyal customers. Boiling with rage.

  • ilanbenitah Lil Baguette🍦💀 (@ilanbenitah) reported

    @TheKelBurch @iiNet They have. But they don't care to fix.

  • maystation4 Steve May (@maystation4) reported

    @iiNet I’d love to. But now I get to spend my SECOND Thursday night in a row talking to you guys after nbn gave us a new box today and STILL it’s dropped out 3 times already. Time for this ultra loyal customer to change providers.

  • EmilTorroba Emil Martin Torroba (@EmilTorroba) reported

    @iiNet What am I paying a service for???? Not working again!

  • Joey_KinginWA Joey King (@Joey_KinginWA) reported

    @PetraAu @slsandpet @iiNet Use dot points and be succinct. When I complained the ombudsman called me within 30 mins of submitting the complaint to tell me they had it and iiNet called an hour later. They have people who only deal with ombudsman complaints and issues get resolved as fast as possible.

  • 25DollarSupport $25 Dollar Support (@25DollarSupport) reported

    @weezmgk @iiNet I can help you fix it