iiNet

iiNet Outage Report in Mackay, State of Queensland

No problems detected

If you are having issues, please submit a report below.

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/10/2026 14:35

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (79%)

    Internet (79%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • bennyparnham Ben Parnham (@bennyparnham) reported

    @iiNet I've had a case open for about 3 months now. Two technician visits (the same technician that didn't know how to fix it the first time) and two routers later... It still sucks. Try your best, my account will be under my name.

  • LeslieCThiess Leslie C Thiess (@LeslieCThiess) reported

    @GrogsGamut @iiNet Can confirm similar problem in transferring my NBN service within same apartment complex. Had to create a new service and pay in advance. Absolutely poor customer service at @iiNet !

  • DanielOCnr Daniel O'Connor (@DanielOCnr) reported

    @GrogsGamut @swearyanthony @iiNet Ahh good customer service, makes they dogshit stuff really smell bad in comparison

  • tbyrne74 Tim Byrne (@tbyrne74) reported

    Oh @iiNet, are you deliberately trying to send me mad? Due to an invoicing error that's entirely your fault, you owe me a $120 refund which is now weeks overdue. Today you "credit" me $7.88. Your systems are broken, and I'm done with you. Anyone got alternatives?

  • talopine Marian (@talopine) reported

    @GrogsGamut @iiNet Yeah we switched from iiNet when our internet went down for a day and they told us it was because ADSL had been switched off by Telstra and we had to get NBN. It hadn't, and we didn't. (We ended up changing to NBN, but with AussieBB instead - they've been good.)

  • A_D_Morgan A D Morgan (@A_D_Morgan) reported

    @GrogsGamut @iiNet Yes they bricked my phone by moving it to a network that doesn’t exist where I live - we shifted to Mate, better deal for less money, people answer the phone, etc etc.

  • DeliaBartle Delia Bartle (@DeliaBartle) reported

    @tbyrne74 @iiNet I've had nothing but outstanding service from the team at @Internode - been with them for years and any issue I've run into has been sorted quickly and efficiently over the phone. Moved house recently and had trouble re-connecting; a six minute phone call later and it was solved!

  • xprophetess Cassandra Parkinson 💉 💉😷 (@xprophetess) reported

    @GrogsGamut @iiNet Another Aussie broadband person - switched over from Iinet almost 2 years ago after Iinet’s service went downhill. Very pleased I did and the actual changeover took something like an hour.

  • Eclipzify Eclipzify (@Eclipzify) reported

    @SlinGzYT @iiNet I need help with my internet 😤

  • dweeeeb dweeeeb (@dweeeeb) reported

    @iiNet Stand down, noob operator here. pulled one too many plugs!