iiNet

iiNet Outage Report in Mackay, State of Queensland

No problems detected

If you are having issues, please submit a report below.

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/25/2026 16:50

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (78%)

    Internet (78%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. Phone (4%)

    Phone (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • canning30 Simon Canning (@canning30) reported

    @trevorlong @Channel7 Sadly having major issues with @iiNet multiple NBN disconnections that they are investigating. So forced to rely on ropey free to air coverage.

  • ReligiousBurp Steven Benbow (@ReligiousBurp) reported

    @iiNet Why are all the Australian Telcos so bad? Iinet is now on Dodo, Optus & Telstra levels of incompetence

  • KostaIatrou Kosta Iatrou (@KostaIatrou) reported

    @iiNet can’t get through to you. Initially I spoke with one person who had rosters crowing loudly in the background! Is your call centre in a farm? Plus I’ve left call back requests for 3 days but nobody’s home? Seriously bad customer service :( It it time to change providers?

  • CarlDPayne Antifa Payne 🎹😈 (@CarlDPayne) reported

    @iiNet DM sent. Seems finally to have been resolved. Hidden & impenetrable management processes are not confined to iiNet. It’s a corporate disease, perceived as efficiency. It’s really just “**** YOU” to the customer……

  • gdp_70 Grant (@gdp_70) reported

    Hey @iiNet - got an ATO spam email this morning and ALL 800+ people it was sent to have @iinet email addresses?? Security issue on your end??

  • Crimotaku JY Sibert / Daevid Xanaetos @ FFXIV Tonberry (@Crimotaku) reported

    So @iiNet what happened to my NBN in Strathfield NSW? It’s been two whole days without service :/ still waiting for the technician.

  • koolhunkchandra Chandra (@koolhunkchandra) reported

    @iiNet surprised by how bad your service is, I had signed up few days ago and money has debited from account but no invoice issued or progress on my connection, customer care calls never get connected @acccgovau is there no protection for customers here

  • CarlDPayne Antifa Payne 🎹😈 (@CarlDPayne) reported

    @iiNet so despite your “sincere apologies” via email, all I get is bureaucratic BS. No one is prepared to actually work to solve the issue. You’ve sent us a demand letter for payment. And that’s it. Pathetic iiNet. Pathetic…….

  • deanfrommelb Dean Lewis (@deanfrommelb) reported

    @iiNet Does the new Home 5G plan come with backup 4G if 5G has issues? Generally I find my 50mbs is a floor, not a ceiling when it comes to speed. "Sometimes" it all drops out, and as I've moved from NBN to this, I'm not sure what troubleshooting steps to take

  • emmperth elaine (@emmperth) reported

    @iiNet I’ve been on hold over 3 hours today. Not good enough iinet. If there’s no one there DONT encourage customers to wait. Customer service nil.