iiNet outages and service status in Mackay, Queensland
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Full Outage Map
- iiNet generated 0 outage signals in the last 24 hours around Mackay, including 0 direct reports.
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Problems in the last 24 hours in Mackay, Queensland
The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Diane Dromgold (@DianeDromgold) reportedIt's impossible to get any help from @iinet They are cancelling hosting but no reply to messages, no one ever picks up even when we wait on the phone for hours. Come on! There has to be some way to get help. Has anyone called the Ombudsman?
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Campbell Henderson (@campbehenderson) reported@iiNet you've not called me back, hung up on me, refused to escalate my problem, and sent me a router that I cannot configure. I'm making calls to your parent company's Head of CX hourly. Not good enough.
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Al Garlando (@iamalbyg) reported@iiNet TIO complaint 2025-11-04360 logged regarding you fraudulently debiting my account and then threatening to disconnect my service for non-payment.
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steve new (@kipper1958) reportedHow crap are @iiNet .. cancel the grapevine mail service .. no notifications or advice this is happening .. no support to customers .. had this email for 18 years so you can imagine work involved updating new email .. do IiNet care .. nope don’t return calls emails online forms
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Charles Haig (@charles_haig01) reportedHey @iiNet why are NBN broadband speeds in 2047 so slow? Can’t stream any service without it buffering every 3 minutes - and technical support wait time is over an hour.
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Nick Carr (@NicksaCarr) reportedHow’s this… @iiNet has cut my phone off (unable to make calls, send messages, use internet.) I use my wife’s phone to call them and ask what has happened… they tell me the ‘support team doesn’t work on the weekend’ so I’m phone-less till Monday @ 9am. In 2023. Madness.
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redleafelf (@redleafelf) reported@iiNet we have now experienced a full week of nbn outage and have been given a ring around between you and @NBN_Australia nbn tells me @iiNet reports the fault but you say you don't have details. Not good enough from both.
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A Bloody Nice Chap (@Abloodynicechap) reported@Telstra There is no help there! And this doesn't answer why I pay for 4g backup when the speed is 2mbps? I will just cancel the account and move over to @iinet instead.
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Syed Mahmood (@syedmahmood988) reported@iiNet on phone since 2+hours but no response and hang up the phone. Either you need to better your service or shut down your company. Worst experience
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Sid - NT Seniors Advocate (@tenancy_toolbox) reported3/3 Cancelling the account Wanted to contact @iinet biz support, kept being pushed to @tpg, TPG then said we can't help you, you need to speak with iinet biz support. You used to have premium customer service!