iiNet outages and service status in Mackay, Queensland

Problems in the last 24 hours in Mackay, Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  nullb (@nullb4) reported 1 minute ago

  @iiNet is there anybody operating the business support for hosting any more? I've been trying for 3 days to get into contact, and kept getting put on hold for over 2 hours that leads nowhere each time.

• 
  Diane Dromgold (@DianeDromgold) reported 2 minutes ago

  @wyvernsrose @iiNet I don’t get it! They are weird in providing support.

• 
  Tricia Burns (@Ice_Tee_0o0) reported 6 minutes ago

  @iinet is there an outage in 2281 area?

• 
  Independents in. (@Laird_Bruce) reported 9 minutes ago

  @iiNet just canceled my ozemail account after nearly 30 years. That’s how dreadful your service has become, how empty your promises to fix things are, and how💩 your company is. Bought a 500GB SIM from Optus, immediate 40Mbps stable connection compared to your unstable 1.5Mbps

• 
  Julia Lawrinson (@julialawrinson) reported 11 minutes ago

  @iiNet I have done that. In short, I've been waiting five hours for a call back. Five. Hours. Where are your support people?

• 
  @DouglasColquitt (@douglascolquitt) reported 13 minutes ago

  @iiNet it is very frustrating your staff say when they call my phone it goes straight to voicemail but no one else has this problem. It is on your end. No one from iinet has EVER been able to call me.

• 
  Chris Ó Luanaigh (@coluanaigh) reported 20 minutes ago

  @iiNet your service blows goats now that you're owned by TPG. expect me to leave soon.

• 
  Greg Bell (@gReb3l) reported 21 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  Baz Nolan (@BazNolano) reported 22 minutes ago

  Every single time I've watched a premier league match live on @StanSportFC @StanSportAU with my @iiNet fetch box the game has crashed. Shocking service 👎👎

• 
  Sid - NT Seniors Advocate (@tenancy_toolbox) reported 30 minutes ago

  3/3 Cancelling the account Wanted to contact @iinet biz support, kept being pushed to @tpg, TPG then said we can't help you, you need to speak with iinet biz support. You used to have premium customer service!