iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 03/03/2026 16:40

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (72%)

    Internet (72%)

  2. E-mail (11%)

    E-mail (11%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Phone (3%)

    Phone (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • mikeamor7 Mike Amor (@mikeamor7) reported

    My frustration with Australian internet companies 2.0. So joined IInet. Didn’t think it possible to have worse customer service. But yes it is. Having lived in the U.S. the difference is stark. Promise of calls back not followed through. Terrible. @iiNet

  • TheKelBurch 𝙺𝚎𝚕 𝙱𝚞𝚛𝚌𝚑 (@TheKelBurch) reported

    Hi @iiNet please fix my nbn, we want to play Fortnite, we about to get down (get down)

  • xXACCEXx acce (@xXACCEXx) reported

    @iiNet Loving the support. The 2 tickets that were created were both closed and no one told me. Are all your solutions solved this way? How far off the ground is the rug you sweep **** under?

  • maystation4 Steve May (@maystation4) reported

    @iiNet Still waiting. So basically I’ve been lied to that I would receive a call. Again another waste of time. I’m now on hold waiting. I’d this how you treat a customer who has been with you for around 15 years?

  • mooshka79 Kristy Himbrechts (@mooshka79) reported

    @iiNet doesn’t care about the customer or rectifying their errors all they do is keep charging you for their errors and don’t refund!!

  • maystation4 Steve May (@maystation4) reported

    @iiNet Well let’s see. After numerous issues, yet again I’m heading into a weekend with no net. A loyal customer. But I’m over it. Honestly it’s gone beyond a joke. Another Friday night ruined having to sit on a phone talking with support who can’t do anything. Furious.

  • Zaphod_BBX Zaphod Beeblebrox (@Zaphod_BBX) reported from Port Macquarie, State of New South Wales

    @PetraAu @iiNet Using Google Drive to send and receive mail won't stop your problem because it still resides on IInet servers. The 1MB limit is ridiculously tiny. Suggest you bite the bullet and move to a Gmail or Hotmail address. Then you aren't tied into you internet provider for email.

  • Paul_sutton71 Paul Sutton (@Paul_sutton71) reported

    @NBN_Australia @iiNet had your service installed this week. Trying to work tonight and service keeps dropping out around every 15 minutes. Customer services tells me no issues, reality rubbish service. Please sort out and upgrade my cabling.

  • maystation4 Steve May (@maystation4) reported

    @iiNet @Telstra can you help me?

  • maystation4 Steve May (@maystation4) reported

    @iiNet Why? What’s the point. I’m still awaiting a call back that I was tons would be in a half hour. This is unacceptable. I have been a customer for over a decade.