iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 12/04/2025 06:20

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (81%)

    Internet (81%)

  2. Total Blackout (7%)

    Total Blackout (7%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkDeanEmails Mark Dean (@MarkDeanEmails) reported

    @iiNet I am simply a humble and long suffering iinet customer

  • beera_saikumar Saikumar Beera (@beera_saikumar) reported

    @Liaxox @iiNet 16 hours still no resolution...

  • beera_saikumar Saikumar Beera (@beera_saikumar) reported

    @Liaxox @iiNet better to start using starlink of look for another isp. twice in a month this happened and at the same place with long outage...

  • TheDancingSlug Captain Krem-Eminem. (@TheDancingSlug) reported

    @iiNet thanks but it should be sorted I got through to mobile support earlier today. They said they'd call me when my number is restored/working.

  • miriamcosic Miriam Cosic @miriamcosic@masto.ai (@miriamcosic) reported

    @iiNet Hi Risa. The support person who helped me meet my appointment did just that. But why this sudden thing with no warning for international calls that I never had before? And how can one do overseas business keepking one eye on a pre-paid balance? #journalism #freelancelife

  • TheRiffJet Riff Jet (@TheRiffJet) reported

    Obviously @iiNet needs to re-examine their call centres in Asia. They are very difficult to deal with. Termination of a call for not understanding English, is bad customer service.

  • beera_saikumar Saikumar Beera (@beera_saikumar) reported

    @iiNet @Liaxox the outage is for more than 11 hours... this has happened twice in the same area and with over 11 hours outage... i am now definitely going to look for another isp

  • shaulkathaul Chin (@shaulkathaul) reported

    @iiNet Pathetic, awful service. 3 days now without internet with a weekend to come and all your tech support agents have given me is falsehoods and zero professionalism. Processes are archaic and hopeless. If this is how you treat your customers of 20 yrs, God help the new ones

  • miriamcosic Miriam Cosic @miriamcosic@masto.ai (@miriamcosic) reported

    @iiNet And, btw, the password to the website toolbox I've had since I've been with @iiNet no longer works. Click on change password, get an email link, fill out the form - I get a pop up saying this link doesn't work. Tried it three times, same result #journalism #freelancelife

  • GdayCobber Nope (@GdayCobber) reported

    @narelleford @iiNet Can confirm I’m in Belco and iiNet is down. VDSL