iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 02/13/2026 03:40

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (76%)

    Internet (76%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • before293021431 before2930214322 (@before293021431) reported

    @iinet I would like an explanation as to why your staff are refusing to fix the outage on our business line.

  • mariasofi 💧Maria Sofi (@mariasofi) reported

    @iiNet Hi iiNet, any updates regarding the issue today with new 5G broadband SIM cards being activated on network? We plugged in to power socket our Modem, and we have "WIFI but no internet connection". Told 2 hrs ago it was being investigated. Update? #iiNet

  • TimMillard84 Tim Millard (@TimMillard84) reported

    Hey @iiNet, Can you pay your outstanding bill to @Toll_Group so I can book my return of the modem you sent me... like you just instructed me to do! Also, I'd like to echo other peoples experienced of how bad the 5G Home Broadband onboarding is.

  • before293021431 before2930214322 (@before293021431) reported

    @iinet I would like an explanation as to why your staff are refusing to fix the outage on our business line call diversion.

  • Makucha Jo (@Makucha) reported

    @AuspolSnackpod @iiNet @NBN_Australia Really? Nation wide!? We’ve had no issues today with our NBN. But TPG would blame their own mother rather than admit they were the problem.

  • prnvprdp Pranav Pradeep (@prnvprdp) reported

    @iinet My internet connection, booked on last tuesday, has still not been activated. This is causing significant inconvenience. Please provide a full explanation for the delay and take immediate action to resolve. #iinet #internetconnection #resolution

  • nexus1111 Ms Creant (@nexus1111) reported

    Hey @iinet why don’t you do your callback service anymore? Over an hour to report that NBN won’t work thanks to massive lightning in Melbourne. Yet mysteriously web keeps saying all is fine. I’m not the only one in my area.

  • geoffrey_payne Geoff Payne (@geoffrey_payne) reported

    .@iiNet .....anyone notice Iinet are charging extra for their average service now, I just found out, not from Iinet but by reading my Bank Statement @geoffrey_payne

  • mariasofi 💧Maria Sofi (@mariasofi) reported

    @n3w4v3 @iiNet Has your issue been sorted Virgil? 4 days and NOTHING. Modem fine, signal strong but 'connected without internet'. Keep being told 'techs working hard to get backlog of customers activated' on network. I need internet to WFH!

  • 22DanielleM Danielle (@22DanielleM) reported

    @iiNet hey team. I’ve lost internet at 6225 Collie. Any issues at the moment? And before anyone mentions it could be my modem, it’s not.