iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 02/12/2026 15:30

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (76%)

    Internet (76%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • johnban81940041 John Banks (@johnban81940041) reported

    @iiNet Well @iiNet, whilst I've spent over an hour on the phone with you idiots, trying to persuade you your people can talk directly to my tenant to resolve this issue, he has been promised a call back by your faults department! What sort of Mickey Mouse operation are you running?

  • SimonCropp Simon Cropp (@SimonCropp) reported

    @iiNet all good now. spoke to someone from support, and I am now back to 85Mb :)

  • rrogerramjet Yam defo, Yam. (@rrogerramjet) reported

    @ABandAssociates Since it was bought by @tpg its gone from middling to awful. @iinet even outright lied to me that the VDSL network was being upgraded.

  • spicynoise sounds delicious (@spicynoise) reported

    @iiNet No one takes responsibility, no one cares enough to really fix things. Departments don’t talk to each other. I’m about to seek internet elsewhere because this is pathetic.

  • spicynoise sounds delicious (@spicynoise) reported

    Ok can anyone recommend other ISPs cos @iiNet are giving me the run around. Apparently calling to say you’re moving and need your NBN moved means you want wireless internet, then you call to get that fixed and told to give it a chance (it’s terrible), then you call again…

  • spicynoise sounds delicious (@spicynoise) reported

    @iiNet I am STILL waiting on progress. Get nowhere.. you can’t take responsibility nor can you actually care enough to fix things. I’ve been with you for SIX YEARS. I’m so glad to know I’m just $$, not a valued customer. Am I just a joke to you, is that how it is?

  • StevenRossDrew Steven R Drew (@StevenRossDrew) reported

    @iiNet Getting a no internet & streaming issue message. Is nbn down in Alexandria 2015?

  • f6524012cb3248d Sean Green@seangreen (@f6524012cb3248d) reported

    @iiNet We live in Coogee, NSW and our internet is down - are you aware of any outages in the area?

  • johnban81940041 John Banks (@johnban81940041) reported

    @iiNet Well no, how about you tell me here and now why you have such stupid processes in place in your SA call centres?

  • benschwabe Ben Schwabe (@benschwabe) reported

    @iinet @NBN_Australia It seems everyone’s NBN is down in Broome, WA but no status update on your websites. Any ETA for a fix?