iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/01/2026 09:25

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (80%)

    Internet (80%)

  2. E-mail (7%)

    E-mail (7%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Kleva_Clogs KlevaClogs (@Kleva_Clogs) reported

    @DocB__ @iiNet I signed up to them 15 years ago their customer service was seriously A grade. By the time that I had left them it was a pretty average experience. Which is a shame.

  • Tillybee11 Tillybee (@Tillybee11) reported

    @iiNet are there any issues in Katoomba/the Blue Mountains? Internet was lost about two hours ago - have reset the modem and nada.

  • SilleScott Scott Ellis (@SilleScott) reported

    @iiNet thanks iinet I now have no reason to stay with you. I'd love to pay that outstanding invoice but as usual we can't login as our password doesn't work. We don't get emails because that password doesn't work. I can't pay over the phone because we have no reference number

  • mazzacampbell1 Maz ✳️✳️✳️ (@mazzacampbell1) reported

    @DocB__ @iiNet I'm not game to get any NBN atm. I fell into a deal of 500gb of data on a phone plan 4 years ago for $65 pm. I hotspot now and have better coverage than many people I know on wireless. I watch as many on line programs as I like and never close to using 500gb.

  • quilliamz quilliamz (@quilliamz) reported

    @iiNet I just called for tech support and waited for a call back. Got the callback and it hung up on me before talking to anyone. Not sure what you expect me to do now? Please contact me...

  • RebeccaRamsey10 Rebecca Ramsey (@RebeccaRamsey10) reported

    @iiNet disgusting service from this company

  • BetterStuffToDo 💉💉💉#ottoAbNormalVerbraucher (@BetterStuffToDo) reported

    Disappointed with @iiNet that no intl roaming options are available for their customers on the vodafone network (i.e. all their customers) at all. Nada. Zip. Zilch. Gotta waste coins on a wasted overseas SIM, risk losing my iinet SIM, etc. What is this, seriously?

  • grotwort Mike Sharp. (I'm the old fart) (@grotwort) reported

    @iiNet The reference number for the issue is 369585345

  • GumleKate Kate (@GumleKate) reported

    @iiNet @WhistleOut_AU Don’t bother. They are incompetent. Disconnects services without authority and hide behind overseas call centres. Avoid them and get better service elsewhere

  • parrotsdream Stewart 🇦🇺 (@parrotsdream) reported

    @iiNet what's with the crap nbn and dsl internet dropping in and out in Jimboomba lately maybe I need to be sending you invoices for a service your not fully supplying ya take our money so fix it