iiNet

iiNet Outage Report in Mackay, State of Queensland

No problems detected

If you are having issues, please submit a report below.

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/11/2026 17:45

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (79%)

    Internet (79%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Nicchamberlain Nic Chamberlain (@Nicchamberlain) reported

    Don’t use @iiNet, all talk and no action. Dreadful problem solving of internet issues. Passing the buck, issue explained 15 times over to different people and more. #isp #iinet #cx

  • VelvetTeaLeaf VelvetTeaLeaf (@VelvetTeaLeaf) reported

    .@iinet My internet has been slow for a few weeks now. How is it that it takes up to 5 seconds to load a page yet youtube plays smoothly at 480p? I have FTTB. Postcode 3065. Download speed is 12.8 Mbps.

  • drdanlivo Daniel Livingston (@drdanlivo) reported

    @iiNet very slow and convoluted customer service experienced over the last few weeks. I changed my address with iiNet when I moved (kind of necessary!), again before delivery of a new modem, but it was still sent to old address. Meanwhile I received one meant for someone else!!

  • michaeladaily Michaela (@michaeladaily) reported

    @iiNet I’ve lodged formal complaints with iiNet and the TIO but you’re “monitoring the ongoing situation” wherein the ongoing situation is you forced me to pay in advance on top of my normal monthly bill to reconnect a service you disconnected in the first place without contacting me

  • KazaB76 Kaz (@KazaB76) reported

    @iiNet any issues in prospect 5082? Haven’t had internet for over an hour have switched modem & nbn box on and off

  • VelvetTeaLeaf VelvetTeaLeaf (@VelvetTeaLeaf) reported

    .@iinet My internet has been slow for a few weeks now. How is it that it takes up to 5 seconds to load a page yet youtube plays smoothly at 480p? I have FTTB. Postcode 3065.

  • MsPraxis MsButThatNeverHappensPraxis (@MsPraxis) reported

    @NBN_Australia shows a major outage in my area still (> 5 hrs now) but @iiNet shows no major outages in area. Is this a @Telstra issue at heart? Whatever is going on, it’s unacceptable. I have lost a day’s work.

  • madeupbyshay shay. 🏳️‍🌈 (on art hiatus) (@madeupbyshay) reported

    @iiNet Looks like it's an NBN problem. Thanks.

  • stardew_hollow_ 🌸 Stardew Hollow 🌸 (@stardew_hollow_) reported

    @iiNet how fast can you guys reconnect the service I had with you previously? I have all the connections as you were my previous ISP, and have my own modem. Would rather switch back than deal with these inconveniences.

  • danmachen Dan Machen 🏊 🦈 (@danmachen) reported

    @iiNet fault reported Thurs fixed today (Sunday), truly brilliant service and customer care. 🙌