iiNet Outage Report in Mackay, State of Queensland
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours in Mackay, State of Queensland
The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (81%)
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Total Blackout (7%)
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Wi-fi (7%)
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E-mail (2%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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mick
(@shouldandmust) reported
@NBN_Australia and @iiNet keep telling me the issue can’t be resolved because someone with a similar address must be trying to connect the internet but I don’t have any neighbours and my block hasn’t been altered since it was registered in 1923
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Cormac Farrell
(@jagungal1) reported
@iiNet Have sent several emails to your support desk. No response. Also contacted NBN. They were quick to pass the buck to you FYI.
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mick
(@shouldandmust) reported
I have lodged ANOTHER complaint with the telecommunications ombudsman but I did that in May 2021 as well and even though I was assured by @iiNet the issue was resolved it has happened again
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mick
(@shouldandmust) reported
So according to @NBN_Australia and @iiNet the only solution is to wait until the next time they disconnect my service, pay to have it reconnected, and then go without internet for a week until it’s finally reconnected
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🐀 Awambmrgw 🕯💉💉
(@awambmrgw) reported
@ken_killcare @miriamcosic @iiNet Nope, the problem is 100% Iinet. 6 mths ago at the end of a 6mth intro offer to new plan, they wouldn't neg on price and upped from $99 to $129. When we left over a separate issue, they offered same deal for $89. Too late! If they'd neg earlier, I wouldn't have shopped around.
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Brett Jones
(@Jonesy_Vanlife) reported
@iiNet I am appalled at the changeover process you have done so far. You sent a disconnect notice to NBN of my previous ISP before new modem arrived and then now blaming your internal systems 24 hours later for not being able to provision my service. 1/2
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Miriam Cosic
(@miriamcosic) reported
@iiNet But I need it now! It fixed itself y’day tho it was shockingly slow. But honestly this happens so often! And I’m a journalist, so when I lose it I’m usually in the middle of something on deadline. As I am now.
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Ignatius Tse
(@Ignatius_Tse) reported
@iiNet You have still not answered the question of why the iiNet status page is not showing the outage issue when the NBN status page does. Your support system is broken.
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Glen Codes
(@GlenCodes) reported
@spyn @iiNet Agreed. Ten cents. What's the cost of a customer's bad experience over a mere ten cents. I'm willing to wager the average cost to acquire a customer is more than that. Crazy.
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Sorcerer Mitch🐲🗡️
(@HoganMitchell) reported
@iiNet Hi, NBN went down 20 mins ago after a nearby lightning strike but both your outage page and NBNs say no issues. Are you able to confirm if there's a problem? I can DM the postcode.