iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 11/05/2025 20:25

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (80%)

    Internet (80%)

  2. Total Blackout (12%)

    Total Blackout (12%)

  3. Wi-fi (4%)

    Wi-fi (4%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • suzannelolsenau Suzanne Olsen (@suzannelolsenau) reported

    So glad i chose @Optus i'm glad to have them! Found @iiNet a bit too slow and their choice of modem to be worse.

  • ImCaz ❣️☯️ Caz ☯️❣️ (@ImCaz) reported

    A little bit fed up with @iinet #NBN it’s gone down 4 times in the last 24 hours!

  • aussiemusicfan Not The Bowie 🎶 (@aussiemusicfan) reported

    It could be a coincidence but since @iinet upgraded our internet to 250/20 I'm suddenly only getting 50/20 on our powerpoint Ethernet. Wifi fine. Used to get at least 80 or 90 down. Old PC can't handle more than 100 anyway, so have requested to opt-out. We'll see if that helps.

  • jennynorton Jen Norton (@jennynorton) reported

    @iiNet Liz, sorry but I have dealt with numerous different staff over the past 2 weeks with an unacceptable level of service. It’s such a shame you’ve moved escalations offshore. I will be leaving iiNet when I am able to get nbn installed.

  • maystation4 Steve May (@maystation4) reported

    @nikolidos @iiNet Still dealing. It’s intermittent. Just damn frustrating to have a case closed when it wasn’t.

  • nikolidos nikoS (@nikolidos) reported

    @maystation4 @iiNet Its getting to that point, So did you change isp? or still dealing with issues

  • Hopfot The Hopfot (@Hopfot) reported

    @iiNet @lockskat 3G would be fine.... if it was working. Redbank Plains and Springfield Central in Queensland is getting ZERO internet service. No 4G, no 3G, not even a mildly amusing H+ on my screen. Zero Data. Honestly, this is what you get for sourcing us through the dumbest provider, vodafone

  • jennynorton Jen Norton (@jennynorton) reported

    @iiNet I have been dealing with one of your o/s call centres for two weeks, this is why I asked if there was an escalation team in Australia. I have no issue with dealing with offshore teams but when there is an issue that isn’t getting solved I would like this escalated to a team here.

  • nikolidos nikoS (@nikolidos) reported

    @maystation4 @iiNet Hey mate did you end up getting your problem sorted? Have been having a similar issue myself. NBN tech even came out to my area and still dropping out

  • EmilTorroba Emil Martin Torroba (@EmilTorroba) reported

    @iiNet service out again what kind of service are you providing