iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/13/2026 05:30

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (80%)

    Internet (80%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • SheilaaCohen Sheila (@SheilaaCohen) reported

    @iiNet we have been waiting a week to be connected to the internet. Every day we have been provided a new excuse. After calling again today we were hung up on. Can we please have support.

  • before293021431 before2930214322 (@before293021431) reported

    @iiNet I just want to make it clear that the problem and solution have been identified.

  • geoffrey_payne Geoff Payne (@geoffrey_payne) reported

    @belindasmilne @iiNet it's only just gone up, only found out by bank statement (online) and went into Iinet Toolbox, multiple links of course, have to re-login for each one with multi factor identification

  • amp1874 Peter Vamplew (@amp1874) reported

    15 days, 10 phone conversations with @iiNet, 1 cancelled NBN appointment, several texts and phone calls with the NBN installer, multiple emails to my builder, 2 calls to the NBN, and an online chat to @NBN_Australia. Still no closer to a resolution. :-(

  • before293021431 before2930214322 (@before293021431) reported

    @iiNet I would like an explanation as to why your staff are refusing to fix the outage on our business line call diversion.

  • _noodles78 Noodles Rodrigues 🇭🇲 (@_noodles78) reported

    @iiNet any update on the outage for Perth? Tried to call but it said the wait is over an hour!!! Went to do some work on the laptop. Nope. No streaming neither. Hot spot my telstra phone data to laptop. Any info please?

  • n3w4v3 Virgil (@n3w4v3) reported

    @iiNet Wow. Twitter support faster than phone support.

  • Ssj_Silent SsjSilentTV (@Ssj_Silent) reported

    @splucy @Freakintrips @iiNet come see us at work sometime, we do offer business support!

  • mariasofi 💧Maria Sofi (@mariasofi) reported

    @iiNet What's happening with the issues for new customers with 5G wifi authentication/activation problems? Have issues resolved?

  • BennSocialist Scott Taylor (@BennSocialist) reported

    @Telstra I have moved from Western Australia to the ACT. @telstra advised that you cannot provide an internet service to my building. So I went with @iiNet. But you guys just sent me a bill for an internet service I have not been getting and (according to you) cannot get.