iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 02/12/2026 01:15

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (76%)

    Internet (76%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • NettlePot Pam Swanborough (@NettlePot) reported

    @iiNet Hi Tal, yes I had the note about disruption. This seems to be an overriding issue to the planned maintenance? I've had zero service since lunchtime Monday. I assume there's no charge for the period of no supply

  • RogueDoctor The Aimless Tinkerer (@RogueDoctor) reported

    Midway through new @SeaOfThieves Adventure and my #FixedWireless internet drops. @NBN_Australia shows no issues in my area, @iiNet lists webmail and email major fault as of 18hrs ago.

  • miriamcosic Miriam Cosic (@miriamcosic) reported

    @iiNet If it’s still down when I return from an interstate job I’m leaving on in the a.m. I’ll contact you. Tonight is a list cause…

  • zhalien Darth Paul (@zhalien) reported

    Oh great. I move house and request my #internet account to move with me (taking over my temp account in the new joint I set up) and what happens? @NBN_Australia DISCONNECTS!!!!!! my new address and keeps the old one working. #WTF @iiNet

  • angelgabe6 KotoniStaggsStan (@angelgabe6) reported

    Is anybody with @iinet? Looking for a new service provider.

  • eithne52 eithne (@eithne52) reported

    Weeks of no #Internet connection. Even longer since complaint lodged with @iiNet . Weeks of @NBN_Australia and @iiNet pointing finger of blame at each other. Continually told report to be escalated. 20pages of #Iinet records documenting action/inaction/delaying. 10/1 - 16/2. 😡

  • zhalien Darth Paul (@zhalien) reported

    @iiNet is dsl nbn not working in Kyabram? My vr1600 dsl light is off and my web interface says no connnection, plug in my phone cable (which is!!)

  • shouldandmust mick (@shouldandmust) reported

    @iiNet confirm they could have fixed the issue on Friday but didn’t and instead assured me every day that they’re “prioritising” the issue and “escalating” my concerns. To ******* where? What a waste of everyone’s time because @iiNet customer service have actively lied every day

  • miriamcosic Miriam Cosic (@miriamcosic) reported

    Dear @iinet, your Telstra tech was supposed to be coming to fix my internet which has been down for five days now , a shocking situation for a freelance journalist - between 8am and midday today. Is he still coming? #freelance #journalism

  • tjbrooky Tom Brook (@tjbrooky) reported

    Customer service at @iiNet is the worst! So much for a call back…. Just hung up on me! Thanks no internet for the past 2 days!