iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 12/20/2025 14:50

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (79%)

    Internet (79%)

  2. E-mail (7%)

    E-mail (7%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • fionah97577630 fiona h (@fionah97577630) reported

    @iiNet iinet appears content to leave its customers without any service. Three requests for contact since 3am, but no help so far.

  • JamesBrickwood James Brickwood (@JamesBrickwood) reported

    @MikeySlezak @iiNet Aussie Broadband. $70 a month and help desk is based here in Australia

  • joelgibson Joel Gibson (@joelgibson) reported

    @MikeySlezak @iiNet @acccgovau Worth noting that the smaller providers are not included in these ACCC tests so if they're not there, it doesn't mean they're slow

  • billbennettnz Bill Bennett (@billbennettnz) reported

    @seamus @iiNet It is is almost impossible to buy speeds as low as 20Mbps in New Zealand any more. Can only do so if you are one of the two or three percent stuck on a poor quality copper connection or have 1st generation fixed wireless.

  • multiplesof9 Peabo Bryson (@multiplesof9) reported

    @iiNet I've had a broken internet for 2 weeks. I've spent 4 hours on the phone over that last 9 or 10 days, basically doing iinet's job, coordinating this job because of poor documentation, poor communication and people not following through on plans.

  • BradBurns5 Brad Burns (@BradBurns5) reported

    @iiNet Absolutely appalling customer support….get your **** together!!

  • mpesce Mark Pesce #GetAJab 💉💉 #WearAMask 😷 (@mpesce) reported

    @ellybaxterpr @MikeySlezak @iiNet Turns out that it's the same deal with Aussie Broadband - as an iiNet customer, I checked this morning... 😡

  • occams_razor_ Grant (@occams_razor_) reported

    @iiNet requesting urgent assistance, experiencing internet disconnects since late last night and today it finally connected again but it’s super slow, about 2mbps down and we’re typically seeing about 80mbps… what’s up? We have new hardware and clean new connection.

  • fercuria Fer C (@fercuria) reported

    @iiNet you have the most incompetent, unhelpful customer service! I am switching providers and will make sure everyone knows how bad you are

  • ADFSnake Just some lonely Idiot on the Internet. 🇦🇺 (@ADFSnake) reported

    @TheFoxeh @iiNet I am sorry to hear this, I'm kinda surprised I never received an e-mail from them about this. But my PC is slowly dying on me, I can't stream, plus I'm not interesting enough. Hope you and your Dragon boo are doing well.