iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 03/25/2026 01:00

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (6%)

    Phone (6%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • GumleKate Kate (@GumleKate) reported

    @iiNet Don’t bother. They are incompetent. Disconnects services without authority and hide behind overseas call centres. Avoid them and get better service elsewhere

  • noahio noahio (@noahio) reported

    @iiNet Please check your support email im a Customer Number 1192034799 been waiting over a month for a refund….

  • fi_shep Fi Sheppard (She/Her) (@fi_shep) reported

    @iiNet Is NBN service in 2022 out please?

  • MsPraxis MsGetOutOfMyHousePraxis 💉x3 (@MsPraxis) reported

    Hi @iiNet , is your spam filter broken? Suddenly heaps of ****** spam is arriving in my inbox and I usually get hardly. What's going on? I'm reporting them all to you.

  • weliveoutside Ross McConnell (@weliveoutside) reported

    @EyemanPatg @iiNet I did. They got back to me really quickly, but by then I had had enough and jumped ship to another provider. Life’s too short for the kind of non-service iiNet provide.

  • CharlizeTheroff Charlize Theroff (@CharlizeTheroff) reported

    On my phone bc @iinet is down Why is it down @iinet? You have one job...

  • scallo316 Scal (@scallo316) reported

    @iiNet Thanks Leo. I ended up calling support and they said the same, but did a forced reset anyway and that fixed it. Good work all round really!

  • scallo316 Scal (@scallo316) reported

    @iiNet Any issue in Atwell WA (6164) at the moment? I’ve checked the iiNet page and nbn page and it says everything is normal. I’ve rebooted the router 3 times, and checked all cables. Still nothing. It’s been off for 20-30 minutes. Very unusual.

  • catiger1 Catherine (@catiger1) reported

    Seriously poor service @iiNet My elderly father has not had phone service for 3 weeks while waiting on a sim that turned up last Thursday and it’s still not activated. Not good enough!

  • shartslife interesting person (@shartslife) reported

    @iiNet thanks so much for STEALING money from me again for the second time this year despite the fact I’m not a customer anymore. Gonna make me wait another full month for a refund again, aren’t you? Quite literally, **** you.