iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 02/10/2026 03:40

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (76%)

    Internet (76%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Zimboy_Rob Zimboy (@Zimboy_Rob) reported

    @iiNet I just changed my nbn over to you guys. I've hooked up new modem and have internet access. Do I need to cancel my service with old provider or was that done automatically?

  • dottisworld Dotti (@dottisworld) reported

    @iiNet #iinet How hard is it to cancel your account?? I spoke to a CS rep on Friday 5.30 and was assured the account would be cancelled. No email to confirm it so rang this morning, no cancellation recorded. Now on hold to customer care after talking and explaining the whole..

  • Rhi8375 Rhi Sceney (@Rhi8375) reported

    @iiNet please provide an update on mobile data issues? Cannot use phone at all without hotspotting from someone else’s device. Both internet and mobile data down! What’s going on please?

  • Kqels25 kael (@Kqels25) reported

    @iiNet PC's wifi card **** the blanket. apologies for the passive aggressive message; this was not your guys' fault.

  • pr_BOND Paul Bond (@pr_BOND) reported

    @iiNet your website says there is no issue with service for our postcode 3216, yet when we call your helpline there's an automated message saying there is a problem, it's been offline for over 24 hours now, any update?

  • SnazzyEm Dee Em (@SnazzyEm) reported

    @thebigjobowski @iiNet I’ve only ever had bad experiences with them. So sorry :/

  • DanielCasey_CBR Daniel Casey (he/him/his) (@DanielCasey_CBR) reported

    New modem arrived from @iinet today. Already it’s not working. What a surprise.

  • DanInADL 💬 Based on your likes… (@DanInADL) reported

    I’m moving house in a couple of weeks. @iinet know this because they are transferring my service from to my new address on that particular day. So they have posted some new equipment out to me. Do you think they have sent it to my current address or the house nobody lives at?

  • nick_luxadvisor Nicholas Seto (@nick_luxadvisor) reported

    U have misled me @iiNet about porting my wife's mobile & I have told u 3x we r not going ahead. Yet I'm still be called/emailed bout the transfer & u have now invoiced me for services not even activated. This is #poorconduct cancel & do not bill me ref: 371788357, ref: 371675036

  • melkettle Mel Kettle 📖🎙🤗 (@melkettle) reported

    Anyone else having @iiNet issues? In 4551 - has been on and off for a few days, nothing showing up on the website... Luckily I have a lot of data on my phone so can tether, but it's not ideal when running online masterclasses #frustrating