iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 09/17/2024 12:40

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Total Blackout (17%)

    Total Blackout (17%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. E-mail (3%)

    E-mail (3%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    @iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO TO AVOID DOING BUSINESS WITH #iiNET. From Sydney to Gold Coast, not Australia’s most remote route, #iiNet’s service was often non-existent on two phones. #iiNet = appalling value and terrible CX

  • JimothyGweedz Jimothy Gweedz (@JimothyGweedz) reported

    @iiNet There is no worse customer service team than iiNet

  • MCA31 Marc (@MCA31) reported

    @iiNet who do I contact in regards to my poor connection and speeds? I’m getting less than 9% of my plans connection speed.

  • david_w_au David (@david_w_au) reported

    @iiNet I'm having an awful experience with iinet. My elderly MIL, 91 yrs, lives alone, her iinet landline isn't working. Was promised it would be fixed yesterday, still not working. She has no way to call for help if she needs it. Asked 6 times today for updates, silence.

  • THEFDMA Daz (@THEFDMA) reported

    @iiNet Have been on hold for half an hour. No option for a call back. Customer service doesn’t exist here. Fetch box has reset and asking for activation number. This is the latest in a long list of f#*! Ups from #iiNet There will need to be reimbursement once this is sorted.

  • emboy4real Emboy (@emboy4real) reported

    @iiNet need help with Toolbox access. Can get in with NBN account but not my previous ADSL account which have my email accounts linked.

  • whambamthkymam nic aintnon 🌻 (@whambamthkymam) reported

    @iiNet I am having an awful experience with your company. I’m trying to cancel a mobile service but maintain my internet and your people are not helping. They are rude and disconnect me. Next stop the Ombudsman.

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet iiNet continue to deflect the problem that has been on going for over 8 weeks …. It remains the case !

  • Fiskorama Fisk (@Fiskorama) reported

    @ajphelo @iiNet iiNET is shocking. Simply unbelievably poor service.

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    @iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO TO AVOID DOING BUSINESS WITH #iiNET. Even when it knows a complaining customer has a problem it needs to solve, it is completely inert in its response, making them want to find another supplier.