iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/28/2026 16:55

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (77%)

    Internet (77%)

  2. E-mail (9%)

    E-mail (9%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • factordex 💧Jason (@factordex) reported

    @PetraAu @iiNet Sheezus! What a merry-go-round? Had a similar problem with gmail & bills. It was a catastrophe. I managed to delete a lot of stuff via the app, using my phone. But otherwise ... Good luck with that nightmare. I have no solid advice 🤕

  • joshSLOAN92 jooshaaa (@joshSLOAN92) reported

    @iiNet just emailed support. RE: new modem not working and getting a tech out. Don’t wanna spend ages on the phone.

  • JustJimWillDo Jim Campbell (@JustJimWillDo) reported

    @PetraAu @iiNet Yes, I've been watching your tweets. The whole thing is entirely stupid, but they appear to have you over a barrel. You can change providers (either of internet or just of email), but unless you keep paying iiNet, you're gonna lose any emails that people send to that address.

  • PetraAu Petra Campbell (@PetraAu) reported

    @Max_by_the_bay @iiNet It wasn't offered as a solution. assuming there is not such offering. but when I get someone higher up, I'll ask

  • maystation4 Steve May (@maystation4) reported

    @iiNet You should already know what is happening. Heading into day 6 not internet and a daughter doing her HSC trying to hotspot from a phone. Amazing service iiNet. Wonder if I’ll get that phone call tomorrow. @Telstra

  • PetraAu Petra Campbell (@PetraAu) reported

    Dear @iiNet. My issue is not solved. I still am not receiving my emails and I still cannot access webmail. I still do not authorise iiNet to delete my records. iiNet has disrupted my business with no fair warning. I just received a DM suggesting my issue is resolved? It's not.

  • TheKelBurch 𝙺𝚎𝚕 𝙱𝚞𝚛𝚌𝚑 (@TheKelBurch) reported

    Why don’t internet companies have an automated check running to find signs of unstable connections and then work to fix them proactively instead of waiting to be told? Time for a new cron job @iiNet?

  • TheRealNumber6 John Drake (@TheRealNumber6) reported

    @PetraAu @iiNet You've hit a limit with them and their response is to lock you out so you can't do anything about it --a lockout that won't even let you pull down what's there? Insane.

  • PetraAu Petra Campbell (@PetraAu) reported

    @JustJimWillDo @iiNet Well i’m now white hot with rage but am looking at their comms to see when they gave me any warning that they woukd interrupt my business. None.

  • KarlCastan Karl Castan (@KarlCastan) reported

    @PetraAu @iiNet Oh come on @iiNet this is not a difficult issue to resolve.