iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/13/2026 18:35

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (80%)

    Internet (80%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • markmorey5 Mark Morey (@markmorey5) reported

    @PetraAu @iiNet I'm an iinet customer their help desk is usually unhelpful. A couple of times I've lost email access because they changed the POP3 port although my emails are working fine so I don't think they've done that. If you don't get real help ring the Telecom Industry Ombudsman.

  • factordex 💧Jason (@factordex) reported

    @PetraAu @iiNet Sheezus! What a merry-go-round? Had a similar problem with gmail & bills. It was a catastrophe. I managed to delete a lot of stuff via the app, using my phone. But otherwise ... Good luck with that nightmare. I have no solid advice 🤕

  • JustJimWillDo Jim Campbell (@JustJimWillDo) reported

    @PetraAu @iiNet Oooh, the poor dear. Are they cowering in the corner? Did you make them cry?

  • PetraAu Petra Campbell (@PetraAu) reported

    @JustJimWillDo @iiNet Well i’m now white hot with rage but am looking at their comms to see when they gave me any warning that they woukd interrupt my business. None.

  • BludClotAU BludClotAU (@BludClotAU) reported

    @iiNet anyone else in 5041 suffering from NBN outage? I got the 'red light - optical' on my NBN box.

  • Joey_KinginWA Joey King (@Joey_KinginWA) reported

    @PetraAu @slsandpet @iiNet The ombudsman can fine them for each day your complaint is not resolved and if they have to many days of unresolved complaints they get their arses kicked. Ombudsman in this industry has huge amount of power. Good luck

  • Mike_Clear 💧Mike🌿🌐🐦🌊🍃 (@Mike_Clear) reported

    @PetraAu @iiNet @iiNet better soon be much more helpful and customer friendly, or find the brand looks pretty sick and sorry. Please RT

  • PetraAu Petra Campbell (@PetraAu) reported

    @allisonBeDemure @iiNet Over 20+ years I’ve enjoyed getting prompt technical support in Australia usually. This is really unacceptable though

  • mooshka79 Kristy Himbrechts (@mooshka79) reported

    @iiNet and now tell me someone will contact me in 1-2 working days. Biggest joke of a customer relations department

  • authorsrgen Just the "G" (@authorsrgen) reported

    @PetraAu @iiNet Should of asked how to do that or perhaps asked to speak to a tech person. Time to look for a different service?