iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 12/10/2025 20:45

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (84%)

    Internet (84%)

  2. Total Blackout (7%)

    Total Blackout (7%)

  3. Wi-fi (5%)

    Wi-fi (5%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • TubbsJTattsyrup Tubbs Tattsyrup (@TubbsJTattsyrup) reported

    @iiNet Ahuh. I’ll send you the details, but given that you’ve screwed us over repeatedly for over a week, I’m sure you’ll keep doing the same thing. 😒 So trust that I’ll keep reporting every day on here how you’ve failed until you actually provide the service we paid for.

  • TubbsJTattsyrup Tubbs Tattsyrup (@TubbsJTattsyrup) reported

    @iiNet We switched to you from Yomojo on 2nd Apr and you haven’t activated our sim cards. You’ve been giving us the same excuse every single day saying it’s “in progress”. I love that you took our money, provided no service & have just left us orphaned with ZERO help.

  • TheRiffJet Riff Jet (@TheRiffJet) reported

    Three times I call @iinet (Re returning a call that i missed from a Senior). Twice your staff argue and refuse to even escalate the call. third time was the charm. Calls 1 and 2 are your typical customer service nowadays. But like you care iinet. Recommend #iinet zero. CS Zero

  • SERG1O_D SERGIO 🇭🇲 (@SERG1O_D) reported

    I'm flabbergasted that @iinet can't block emails to iinet email accounts that purport to be from iiNet support

  • nevertoocurious Signe Dean (@nevertoocurious) reported

    @iiNet While I'm on the subject, the communication ping-pong between iiNet and NBN is hilarious. iiNet: "Check this NBN page for outages" NBN page, doesn't say anything about timing: "For more information please contact your service provider"

  • libravaga Katrina (@libravaga) reported

    @TheRiffJet @iiNet Wow 18 years! What some companies do for that sort of customer loyalty and feedback. To shareholders, 18 years worth of repeated income is sadly chicken feed but you and people like you are their bread and butter. Shame on them for taking you, your time and money for granted.

  • MurrayDG Murray Galbraith (@MurrayDG) reported

    @ben_colo @iiNet Aw dude, I was so keen to make this happen but the reviews made me think QLD weather would shut it down pretty often. Are you running one up there?

  • nevertoocurious Signe Dean (@nevertoocurious) reported

    @iiNet It's nice to be notified of a planned NBN outage, but you gotta communicate more precisely. We were told 8am to 5pm Wed-Fri this week, and that it *may* affect our service. There hasn't been a whisper of internet here since 6pm on Tuesday. Could have warned us!

  • libravaga Katrina (@libravaga) reported

    @TheRiffJet @iiNet Spot on. It's hard to get good help but their internal incompetence should never cost you. They all get paid. Good work, bad work, no work and ugly work (getting paid for attendance is laughable due to covid, management's holiday). All you've received is **** service and a bill!

  • cornwankies My Dress-up Claude (@cornwankies) reported

    Waiting for @iiNet to cancel my phone plan after they cut off my internet feels like slowly strangling. When this appt is over, i’m gonna get so mad over the phone