iiNet Outage Report in Mackay, State of Queensland
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours in Mackay, State of Queensland
The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (77%)
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E-mail (8%)
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Wi-fi (6%)
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Phone (6%)
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Total Blackout (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Damien White
(@DamienWhite72) reported
@iiNet I understand that your power providers perform planned maintenance that affects your ability to provide services. But why you can’t provide advance notice? Today is 2nd unexpected many hour outage blamed on planned power outage. Not good enough.
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Neil Gardiner
(@TonkaPome) reported
@iiNet Can you please get someone from Australia to call me, not the Philippines. I don't understand a word they say and the call quality is terrible and keeps dropping out and if I don't answer their call they close the ticket.
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The Shipping Lawyer
(@lawyer_shipping) reported
Fatima from @iiNet customer service team is out here single handedly saving their reputation in my eyes. She deserves all the good in the world.
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Michele Fay Dobb
(@MicheleDobb) reported
from
Westfield, State of Western Australia
@iiNet Thank you. I have DM you and realise I have made a mistake ( I think) and have a billing date and two different payment dates. I apologise for this and will pay today the first invoice. I appreciate your help. I am having financial issues which are stressful.
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The Shipping Lawyer
(@lawyer_shipping) reported
@iiNet Oop. You guys just charged me for the service I cancelled so now I'm $300 out on a service that has never operated since January this year. Maybe jump on that issue first. My praise is for Fatima only. Not iiNet. Get it together.
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Johnybhoy
(@Johnybhoy) reported
Expensive plan. Eventually, after 16 years as a loyal customer I moved to another internet provider. Their reaction? A shrug of the shoulders. Pathetic. @iiNet - you should be ashamed.
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Johnybhoy
(@Johnybhoy) reported
@iiNet @NBN_Australia called your helpline yesterday as my internet went down. I booked a tech for this morning who did not show. I needed this broadband fixed so I could send documents to a client. Called back and was told I had to book another appt for tomorrow.
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The Shipping Lawyer
(@lawyer_shipping) reported
@iiNet Sent! Better be as quick as dispute resolution as you are on SM. I want my money back.
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Jane Mills
(@whatjanesays) reported
Hey @iiNet do you have a support team based in Australia where I don’t have to repeat myself 4 times to be heard over crowing roosters?? #businesscustomer
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mick
(@shouldandmust) reported
Currently on the phone with @iiNet who have disconnected my service for the third time in a year even though they told the ombudsman they had fixed the problem and it wouldn’t happen again