iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 03/30/2026 19:45

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (5%)

    Phone (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • estjune83 Thomas (@estjune83) reported

    @hedgeddown @iiNet @slpng_giants_oz Who is your NBN service with?

  • MSMWatchdog2013 Not a Canberra Bubbler 🌲🌏🌲 (@MSMWatchdog2013) reported

    @AEBayley @iiNet I tried to help my sister sort out problems with iinet. It was an absolute nightmare. Solution: Signed her up with Mate Communicate. She's not had a problem since. Give them a ring & you'll be able to judge from one phone call their approach to customer service. Best wishes.

  • FlipPrior 🦄 Flip Prior 🦄 (@FlipPrior) reported

    Dear @iiNet if you don't fix my internet soon or respond to emails in a timelier fashion I am going to have to cancel my service ... after you give me a refund. Whatever your technician did to fix the line yesterday has made it even WORSE arghhhhhh

  • trelord75 trelord (@trelord75) reported

    @hedgeddown @iiNet @slpng_giants_oz Money talks, customer is always right.

  • Katie0o0o0 katie duggan (@Katie0o0o0) reported

    @iiNet I understand that, but have been told by your colleagues on numerous different phone calls that it shouldn't take almost a month to receive an appointment, you would think once someone has highlighted an issue at least 4 times in a week efforts would be made to resolve it

  • SpecialK2991 K A T H E R I N E (@SpecialK2991) reported

    @iiNet Looks like you guys are doing work around happy valley. Which might be the problem

  • fredanurks Freda Nurks (@fredanurks) reported

    @MikeCullen73 @iiNet @NBN_Australia Still down.. jfc..

  • Gemasp Gemma Edwards (@Gemasp) reported

    @iiNet Well apparently due to the change to Vodafone services are seen as prepared & bill is issued & due the same date..... funny how my service has always been prepaid but yet bills were always issued in advance & paid before the next cycle started.

  • pfbt Marquis d'Killara (@pfbt) reported

    Thanks NBN, @TurnbullMalcolm, Optus, Telstra for the absolutely crap internet. Non-existent at night. (Meanwhile neither @NBN_Australia nor @iinet have got the satellite working (but it's a crap option anyway) – sad that that's the laughable excuse for NBN.

  • MikeCullen73 M.R. Cullen (@MikeCullen73) reported

    @fredanurks @iiNet @NBN_Australia Still down.