iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/19/2026 11:15

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (80%)

    Internet (80%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • MrWigglyAU MrWigglyAU (@MrWigglyAU) reported

    @iiNet Issues with NBN connection in Ballarat 3350. connection is there, but pages are loading super slow, and often time out. speed test fails latency test so cannot even check speeds.

  • toddhoustein Todd Houstein (@toddhoustein) reported

    @bigmoonidiot @bigbadgus_ @iiNet I left Belong at the start of this year. They continued charging me for the cancelled service. Same for other ex-customers. They acknowledged it 6 weeks ago, but still haven't repaid... and they seem to be actively avoiding us!

  • tuo2 Jordan Wightman (@tuo2) reported

    @NBN_Australia @iiNet any ETA on remediation of outage in Randwick? It’s been out for close to 6 hours now.

  • _darrensmith Darren Smith (@_darrensmith) reported

    Hands down @iinet is the worst ISP in Australia.

  • katling73 Kate Trusler (@katling73) reported

    @iiNet is there a problem with the internet in Thornbury (3071)? It went down about 10 mins ago and the NBN box has been cycling through trying to reconnect ever since.

  • Gwillaumau Gwillaumau (@Gwillaumau) reported

    got an emqil frm @iiNet a month ago saying 'notice how good ur service has been lately? pay a bit more to keep it that way' and i'm like yeah sure bend over and i'll give you a taste of your service

  • Gwillaumau Gwillaumau (@Gwillaumau) reported

    @iiNet why are you always dropping off in elsternwick, you go down more often than a blow up doll

  • allanmcconnell4 Allan McConnell (@allanmcconnell4) reported

    Internet provider @iiNet is the worst company I've ever dealt with and that's saying something - terrible processes and stuck in mess from which it's almost impossible to escape. Plus a total drain of time and energy trying to do so. My suggestion - avoid at all costs.

  • slatz_soapbox A/Prof Katie Attwell (@slatz_soapbox) reported

    @allanmcconnell4 @iiNet I'm sorry you're having this experience with them. My parents joined them when the internet began (!) and I've been a loyal and happy customer ever since. I hope they read this bad publicity and lift their game to fix your problem! Nothing worse than tech time suck!

  • jimmyraynes James Raynes (@jimmyraynes) reported

    @iiNet NBN issues in Ballarat at the moment? can’t get a connection all of the sudden.