iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 12/11/2025 12:10

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (83%)

    Internet (83%)

  2. Total Blackout (7%)

    Total Blackout (7%)

  3. Wi-fi (5%)

    Wi-fi (5%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • mhunt75 Matthew hunt (@mhunt75) reported

    @iiNet @MrWigglyAU There is something going on in the Ballarat area, internet speeds are extremely slow still.

  • Erasec Cesare Mammarella (@Erasec) reported

    Customer service @iiNet is really really bad. Cue waiting times blown out to 30 mins and to make it worse they hang up on you. 3rd phone call in 90 mins to try and resolve issue of their making. Avoid them if you can...

  • MrWigglyAU MrWigglyAU (@MrWigglyAU) reported

    @pceebee23 @jimmyraynes @iiNet Unless it's cloudflares 1.1.1.1 DNS, and everyone's having issues is routed through that, I would say it's not the DNS server but either the physical lines or iinets backend.

  • Aj619 AjTechs (@Aj619) reported

    @MrWigglyAU @iiNet Now let's hope they find the box they unplugged for Ballarat and then they reconnect it so we can sync into the network again

  • thedarkadmiral Admiral_Dark (@thedarkadmiral) reported

    @iiNet love how it says no issues at my exchange, but my internet has been down for an hour…

  • harlsaus HarlsAUS (@harlsaus) reported

    @iiNet internet has now been down for 9 hrs here in Balmain, Sydney

  • ChironAuty Chiron Auty (@ChironAuty) reported

    @iiNet so glad that you couldnt stick to your word again. YOUVE CUT OFF MY SERVICE AFTER OFFERING A MONTH FREE FOR ******** AROUND YOU MADE FOR ME LAST MONTH! all i need is a ******* NBN extension from my house to out the front so I can switch services. ******* FURIOUS!

  • JimothyGweedz Richard Kangard (@JimothyGweedz) reported

    @iiNet You have horrendous customer service

  • mlgscrublord08 mlgscrublord08 (@mlgscrublord08) reported

    @iiNet glad you guys care about the womans BBL over your paying customers, 12 NBN dropouts in 24hrs, joke of a service, joke of a company

  • redruby17 Dr Jos 🇦🇺🇫🇷🇱🇧💉💉 (@redruby17) reported

    @iiNet my mobile. the issue is her phone- she's your customer