iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 12/09/2025 02:35

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (83%)

    Internet (83%)

  2. Total Blackout (7%)

    Total Blackout (7%)

  3. Wi-fi (5%)

    Wi-fi (5%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • mySMtips Tim Williams (@mySMtips) reported

    @iiNet How do I report our company website as being SAFE to Optus? We had an issue a few weeks ago and all problems have been resolved. It is now 100% clean as indicated by Google & 90+ Virus Security Site checkers. It's still being blocked by Optus / Costing us $10-15K a week!

  • _swordfish6975 swordfish6975.eth 🇦🇺 (@_swordfish6975) reported

    @iiNet 🤡 Oops, your bad @iiNet! Looks like you forgot one important detail - I can't send a DM since ya don't follow me, I also don't hand out personal deets on twitter just a FYI. Guess I'll just have to stick with my usually trusty "NO JUNK MAIL" sign for now. #socialmediablunder 🤡

  • CarlyRaeSpencer Carly Rae Spencer (@CarlyRaeSpencer) reported

    @iiNet been on hold for 30 mins to@your support team… this is insane! My internet is CONSTANTLY dropping out and tonight it’s just stopped working. Worst ISP ever. So over it. DO NOT SIGN UP WITH THESE JOKERS.

  • BabyFaceBren Brendan Roberts (@BabyFaceBren) reported

    @iiNet Too late. 3 ppl could do NIL. I uttered the magic word "disconnect", was whisked thru to #customer retention or loyalty (I doubt U call it THAT): An offer! $80 credit! @iiNet catch-22: AFTER connection (gotta pay the $80 b4 site check)🙄 @Telstra #CustomerSERVICE offered post-pay

  • AFLCrowCast Crow Cast (@AFLCrowCast) reported

    @iiNet been on hold and hung up on twice since 6pm. Over 4 hours on hold. Come on, where's the service?

  • nova16_paul Paul Nova (@nova16_paul) reported

    @iiNet nonoNet all day and not even answering their phones. While the family is chewing through our mobile data with no end in sight. Is this issue only impacting nonoNet???

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet Got this ???? Hi Michael, did you want your assigned case manager to get in touch today? Why would they even ask that it’s been over 22 weeks and no one has bothered to resolve my issue …. Seriously I cannot recommend IiNet at all !!!

  • JackyOnYoutube VRJacky (@JackyOnYoutube) reported

    @iiNet **** you, it came on for about 29 minutes then turned back off again, just turn all your servers on

  • Ellecee4291 Elle Cee (@Ellecee4291) reported

    Major internet fail @iinet. @EvoenergyACT says it told u that it would be replacing a pole 2day Our electricity wasn’t cut, so we had no notice, but the local node wasn’t operational NO telecommunications & no generator provided How are u going to compensate for 6 hrs lost work?

  • Jugeyfruits Juge (@Jugeyfruits) reported

    @TObabe64 @iiNet Give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438