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iiNet

iiNet Outage Report in Mackay, Queensland

Why is my iiNet service not working?

No problems detected

If you are having issues, please submit a report below.

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Full Outage Map

Problems in the last 24 hours in Mackay, Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  • 62% Internet (62%)
  • 19% Wi-fi (19%)
  • 8% E-mail (8%)
  • 7% Total Blackout (7%)
  • 4% Phone (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • KentJohnson
    Kent Johnson (@KentJohnson) reported

    Absolute service disaster @iinet trying to return wireless modem (not suitable). Over 2 weeks, 10 calls, to 'fix' email & receive 'instructions' now the courier does not show - YOU WANT ME TO KEEP TRYING! I'm the only one who has been doing the work! Disgusting.

  • BirdNoises3356
    Kit (@BirdNoises3356) reported

    @iiNet It's ok. The phone service you provide is terrible. I have almost no signal in the middle of a major regional town. If I drive 15 minutes out of town I have none. Happy to be moving on to something a little safer and useful. :)

  • BirdNoises3356
    Kit (@BirdNoises3356) reported

    @iiNet Oh it gets funnier! So you've cut my cable service as well as my phone service! Why?!

  • ScorpioOx61
    Bren by the Sea (@ScorpioOx61) reported

    @iiNet Thanks, I discovered next morning I was in touch with the world again*, but as stated, there were complaints re #NBN at same time, not just #iiNet (this time). *flippant comment, I did have access to the net via your mobile service (40GB $15 for 6 months then $30) so U get a pass

  • BexualFeeling
    Rebecca (@BexualFeeling) reported

    @JonathanGwood @iiNet I told the dude to check my history of service. 9 years... I was like if you make me switch and pay for it, I will go to a different carrier who will gladly do it for free.

  • Pottsy87
    Shane Potts (@Pottsy87) reported

    @iiNet is there a reason why my internet keeps dropping out. And is there a reason why you never called me back

  • villanellesboat
    rory (@villanellesboat) reported

    @IntoTheWok @iiNet Did you end up fixing this issue? I’ve been having the same problem

  • villanellesboat
    rory (@villanellesboat) reported

    @iiNet Terrible

  • petebarron
    Pete (@petebarron) reported

    Upgraded to 5G as recommended by @iiNet and have been down most of the night. Never had this issue with the NBN and have been on hold forever trying to resolve. No issues in the area according to their site - epic fail for a telco!!!

  • dispose_humans
    satan (@dispose_humans) reported

    @iiNet I plan on cancelling my service this week, as I was assured by your techs that dropouts would stop by Dec 1st I’m sick of lodging tickets. Who would you recommend?