iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/14/2026 00:45

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (80%)

    Internet (80%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • BMD2778 King Of Hearts (@BMD2778) reported

    Seriously if i had a choice id never go with @iiNet its a joke but i made it work but now ive had internet down for 2 to 3 days and its ridiculous. Im sick of having to deal with bad internet especially in a rural area.

  • DrTheaVanags Dr Thea Vanags (Dr T) (@DrTheaVanags) reported

    @iiNet Massive thanks to Cheslim who has persevered and fixed my email problems when the other 9 respondents couldnt. Thank you Cheslim!!

  • deepwaters1306 kurt bathgate (@deepwaters1306) reported

    @iiNet lost all nbn tonight network status says working....NOT 3930

  • Aerohaveno Tim Richards (@Aerohaveno) reported

    Credit where due - just received excellent service from @iiNet, who upgraded my speed to 100 Mbps while I download a huge amount of backed-up files to my new laptop. and the tech person was in South Africa, so we had a nice chat about Cape Town. :)

  • llihhcruhc1 Antonius (@llihhcruhc1) reported

    @hedgeddown @iiNet @slpng_giants_oz I’m sure the rush of febriles rushing to cancel their subscriptions because iiNet advertises on media publishing opinions you disagree with must be just about killing the business

  • glenngpage Glenn Page (@glenngpage) reported

    @iiNet Thanks for your efforts Liz but just offering for a service rep to call me is no different to what I’ve been through the last 4 days. @iiNet and @NBN_Australia need to lift their respective games and sort it out

  • KingTentacleAU KingTentacle (@KingTentacleAU) reported

    @iiNet Hey, i need to extend INV#123180115 as far as possible. But i am having trouble with the IVR, i keep being disconnected when calling. Can you arrange someone to call me on the number on my account ending in 416?

  • Soulsabre6 Aiden Campbell (@Soulsabre6) reported

    @iiNet I've already spoken with an agent over the phone who said this was already resolved and I just needed to reset my router and it's not fixed...how can an agent lie to a customer like that?

  • DallenDonna Donna Allen (@DallenDonna) reported

    @hedgeddown @slpng_giants_oz @iiNet Good luck trying to cancel iiNet. We are still getting billed three yrs after we cancelled.

  • NRD80Y NRD80Y (@NRD80Y) reported

    @iiNet I think there’s something wrong between you and @Microsoft @XboxANZ as Xbox game update speeds are always slow <1Mbps but every now and then can spike to ~20Mbps. 10GB updates has taken 4hrs and still has 4.2GB to go. No issues with PS4 or Switch updating games. NBN 100/40