iiNet Outage Report in Mackay, State of Queensland
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours in Mackay, State of Queensland
The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (83%)
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Total Blackout (8%)
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Wi-fi (5%)
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E-mail (3%)
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Phone (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Rob B
(@gerardGiraffe) reported
@iiNet really I have been without e mail since the day before Xmas and your phone service rings back with silence or times out. Hardly a vote of confidence in your service.
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TheNailChronicle
(@NailChronicle) reported
@iiNet trying to contact support and call drops after a minute. Looks like im not the only one. DM has been sent. #iinetfail
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Greg Long
(@GregLongData) reported
Well, if it was me, I'd use this @TPG_Telecom @iiNet outage as a 'back door reform' - a cost-saving opportunity to expunge all the old ozemail/iinet customers and consolidate to TPG - but that's just me.
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Julian Schellenberg
(@Schellmeister) reported
@iiNet Any chance of an explanation as late in the afternoon there's still nothing doing with e-mail ? - you lot also ignored my DM a few days ago as well. Great service, well not really. If you can't solve your problems just own it rather than hiding.
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Phil
(@officialphilk) reported
@ralphytown @acmadotgov @iiNet Something's happened they don't want to admit and it's taking longer to fix than they expected. That's the only conclusion.
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Rosalie Bent
(@RosalieBent) reported
@iiNet A truly DISGRACEFUL performance by IINET. 3 days out of action and ZERO notifications other than a lame tweet 30 hours after it all went down. Clearly, it is time to get another ISP that actually has backup plans.
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MisMee #FullyVaxxed
(@mismee) reported
@iiNet had emails for a little while today ... but guess what?? It's down again!! No notifications from you, just chance that I happened to check. No notices on FB or Twitter. Really poor service. The outage I understand, no news I can't.
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Caron Eastgate Dann
(@DrCaronDann) reported
@iiNet Why is it that telecom companies have the worst comms? @iinet, you need to keep customers updated hourly in an outage, not once in two days. Comms now happens 24/7, and your customers rely on it. That’s why they pay you.
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😷
(@jrgibson1) reported
@iiNet no longer has Australian call centres. @iiNet doesn’t have a retention team …doesn’t provide ETA for faults …isn’t actually caring about issues.
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Amanda Ralph
(@ralphytown) reported
Well at least @iinet are consistent in failing to communicate or respond to inquiries regarding ongoing email outage/issues. No apology. No onging support. Funny that when it comes to SMS delivery of invoices they seem to be ruthlessly efficient #iinet @Canstar @choiceaustralia