iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/02/2026 22:25

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (80%)

    Internet (80%)

  2. E-mail (7%)

    E-mail (7%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • cure9mm cure (@cure9mm) reported

    Fix your **** **** @iiNet

  • OfficialAnkitS Ankit Shah (@OfficialAnkitS) reported

    @iiNet, since yesterday we have had a NBN outage, got a message this morning that NBN issue has resolved, restart the NBN box, so restarted it optical light is still red.called your tech support they said that no one can look at it until Perth 8am thats when their shift starts.

  • StevenRossDrew Steven R Drew (@StevenRossDrew) reported

    @iiNet Getting a no internet & streaming issue message. Is nbn down in Alexandria 2015?

  • johnban81940041 John Banks (@johnban81940041) reported

    @iiNet @HawthornFC I'm guessing his pitch time is probably the same as the amount of time I've spent on the phone to you trying to sort out broadband issues!

  • Veloxipi Veloxipi (@Veloxipi) reported

    Update: @iiNet failed to give us a modem on time & lied about it being installed & when we will get it. I am not waiting till next week to have internet so now I have to fork out $$$ due to this incompetency. Either way, I'll make damn sure I'll be back online tonight.

  • spicynoise sounds delicious (@spicynoise) reported

    @iiNet No one takes responsibility, no one cares enough to really fix things. Departments don’t talk to each other. I’m about to seek internet elsewhere because this is pathetic.

  • DavidRafferton Wishing I was pedaling (@DavidRafferton) reported

    @spicynoise @iiNet Wow! Hey @iinet how about you just get your staff to give a 💩 to their customers call/concerns. Perhaps remind them the the person on the other end of the call keeps them in a job? You used to be great when support was in Australia… 🤔

  • cure9mm cure (@cure9mm) reported

    @Murdr_iN @iiNet 7 years and it’s still **** with nbn I’m losing my mind I can’t even upload my resume to a website

  • rrogerramjet Yam defo, Yam. (@rrogerramjet) reported

    @ABandAssociates Since it was bought by @tpg its gone from middling to awful. @iinet even outright lied to me that the VDSL network was being upgraded.

  • troyjh Troy (@troyjh) reported

    @iiNet Looks like an outage on VDSL2 in Belconnen Area in the ACT?