iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 02/16/2026 21:45

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (77%)

    Internet (77%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. E-mail (8%)

    E-mail (8%)

  4. Phone (4%)

    Phone (4%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Bennythepagan Ben Martin (@Bennythepagan) reported

    @iiNet hey guys. Problem with nbn at 3351 postcode. Website listed nothing, but there’s no access. Tried all the usual gateway resets etc. can you please look into this thanks!

  • thatsjazz2 💧Sally Corbett (@thatsjazz2) reported

    @IanWoolf @iiNet Why is there such a huge difference bt/n down and up? What sort of NBN do you have?

  • suaverepublic C.C. Capwell (@suaverepublic) reported

    Am having THE worst customer experience with @iiNet #iinet #horriblecustomerservice multiple emails sent, dealing with an offshore customer service team #badcustomerservice

  • ninalo Nina Luda (@ninalo) reported

    @iiNet I just do not understand how the system in works if I am always experiencing an outage but none else is? ( In my street)

  • coljac Colin Jacobs (@coljac) reported

    @AlisterAir @iiNet Yep 16 grand in Brunswick East. They've turned off the ability to get a quote for doing all the neighbours at the same time. It's ludicrous. If the HFC is unstable I'll actually look at using 5G for crucial stuff. Exactly as Telstra foresaw 10 years ago during the NBN wars.

  • mackc5 Chris Mackenzie (@mackc5) reported

    @iiNet service is suspended but you have charged me overnight. Any chance of turning the internet back on?

  • Emilio84j Emilioooo (@Emilio84j) reported

    I am a very patient person but I am just about at the end of my tether with @iiNet I was a customer for years previously, have attempted to sign up again, have been charged almost $500 so far and am entering my fourth week of no internet. Regretting not choosing someone else.

  • bigfootynews BigFooty.com (@bigfootynews) reported

    Back to more important matters: Basil Fawlty seems to be running the @iiNet support line. #NoBloodyNetwork

  • Sabre070 Josh Harvey (@Sabre070) reported

    @iiNet Happened again tonight, seems to be the same issue. Any investigation would be appreciated.

  • dsmith24perth David Smith (@dsmith24perth) reported

    Hey @iiNet I have had a massive problem with my NBN dropping out and slow speeds and you keep refusing to sort it out. Again today you say NBN can’t see a problem despite your own technicians saying they had seen there was a problem. Why are you not getting this sorted?