iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 02/05/2026 09:35

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (78%)

    Internet (78%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • cneilb Neil Bennett (@cneilb) reported

    I hate having to complain about customer service online but @iiNet have been pretty ordinary in getting back about an internet problem. Been nearly a week waiting for a call back about the issue and now cant contact on phone unless I’m prepared to wait for an hour.

  • Tepa Tepa (@Tepa) reported

    @iiNet Batemans Bay internet is not working. Is there an outage on the South Coast?

  • before293021431 before2930214322 (@before293021431) reported

    @iiNet @iiNet We have been forced to swap to keep our phone service that doesn't sound right to me.

  • LaurenKBreen Lauren Breen (@LaurenKBreen) reported

    @iiNet Hi team, any outages in 6008 WA? Mine is dead. Checked your web and it says no issues. Tried restarting the TP-Link modem and still nothing. Help please :)

  • amin08683606 Global (@amin08683606) reported

    @iiNet switched my business service from Optus. 5 days and still no ported number. Losing thousands dollars daily because we can’t receive calls! and no help from provisioning team just empty promises. Fed up

  • jones_writer Jones the Writer (@jones_writer) reported

    Is your 5g internet down in SA? No reported outages but mine isn’t work. Storm maybe? @iiNet

  • TheLennoXFiles JeanClaudePanDemic (@TheLennoXFiles) reported

    My sister has an internet outage that began on the weekend and which @iiNet says they can't fix until Nov 25! I expect my sister will also get half off her next bill as compensation???

  • Wiz_Of_Oz2 🇦🇺 Wiz_of_Oz2 🇬🇧 (@Wiz_Of_Oz2) reported

    Hey @iiNet do you have an issue with your users using a VPN? Login to toolbox 5 attempts and thrown out after a couple of clicks. Sending an email forced to disconnect the VPN to send. @Optus & Medibank have proved that you have to manage your own security.

  • nijaco Nicholas Cooper (@nijaco) reported

    @cneilb @iiNet Gone down the toilet since TPG and Vodafone got involved.

  • danmachen Dan Machen 🏊 🦈 (@danmachen) reported

    @iiNet wifi is down in Concord West any outages?