iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/24/2026 11:35

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (79%)

    Internet (79%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • admiral02666464 admiral (@admiral02666464) reported

    @_Costley @iiNet Same here - 1 email has come through and nothing else for the missing time period. How about an update iiNet regards impact and if you’ll ever recover the lost emails from back up servers - if you have any. Surely you’d have a DSR site in case one goes down? ******* pedestrian.

  • ralphytown Amanda Ralph (@ralphytown) reported

    @Paulbruning66 @GemmaTognini Still down. Has been more than 48 hours. Apparently caused by the hot weather which suggests no BCP or backup. Abysmal #iinet @iiNet

  • mollynack Tracey Davis (@mollynack) reported

    @iiNet After 20 years plus of loyalty I’ve done my part but IINET haven’t done theirs. The service is just getting worse all the time. The slowest internet and not one bit of notification on why I couldn’t receive emails. Time for a new carrier.

  • ralphytown Amanda Ralph (@ralphytown) reported

    @iiNet @jswharton Dear John, no doubt Shane needs the same help thousands of us require. Transparent communication and an honest assessment of when we can expect to have our email service restored #iinet #iinetstilldown @acmadotgov

  • gdim0602 Guy Dimmick (@gdim0602) reported

    @iiNet Day 3, still no email and nada from iinet re restoration timeline. Pretty poor. And frustrating. Wanna book booster, but can't without email access.

  • ElPrezAU Nathan ***** 💉💉 (@ElPrezAU) reported

    @iiNet Is this the reason for the "Login failed - Username or password is incorrect" error message on webmail?

  • ralphytown Amanda Ralph (@ralphytown) reported

    While the @iiNet website appears to be back, webmail and email STILL not working and yet not a sinlge mention on the #iinet homepage. Just dismal #iinetisdown #iinetfail

  • dccharron Denis Charron (@dccharron) reported

    @Sally_Owl @iiNet After such a long outage I predict it could be a few hours before incoming messages arrive.

  • daj416418 Deborah Jackson (@daj416418) reported

    @iiNet Email is working now but no emails from the period where service was impacted. Will we have these emails restored? Agree with other comments about lack of communication. I spent 30 minutes on the phone to Microsoft, I thought there was something wrong with Outlook.

  • nartazartaz natasha alexandra w (@nartazartaz) reported

    @iiNet Just to add to that when I had iiNet for internet service it took 6 months and copious amounts of phone calls to cancel my account. It was the worst experience with a provider I have ever experienced in my life and I will never use you again.