iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 12/09/2025 11:20

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (83%)

    Internet (83%)

  2. Total Blackout (7%)

    Total Blackout (7%)

  3. Wi-fi (5%)

    Wi-fi (5%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • okjustesting Karl! (@okjustesting) reported

    @OrangeFizzer @iiNet @Aussie_BB Their customer service is seriously good. You can ring them and they’ll be honest.

  • IndyCrannie Stu Crannie 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@IndyCrannie) reported

    @iiNet Hi iiNet any chance I’ll be getting a replacement modem this year ? Thanks for sending me out a faulty second hand one but that’s really not much help. Wish your customer service folk were as efficient as your billing team #hopeless

  • forcemajeure76 forcemajeure (@forcemajeure76) reported

    @iinet NBN just died here in east Melbourne. Got no service. Nada. Zilch.

  • bigbadgus_ big gus (@bigbadgus_) reported

    @iiNet My name is Angus Black, you can surely find my account with the amount of complaints and shocking service i’ve been given, i have been sent error logs of over 100 drop outs in 2 days only to be told ‘we can’t find a fault’ now nbn line is fine but you can’t pull a speed test.

  • _darrensmith Darren Smith (@_darrensmith) reported

    Hands down @iinet is the worst ISP in Australia.

  • MrWigglyAU MrWigglyAU (@MrWigglyAU) reported

    @jimmyraynes @iiNet So its not just me then. i have internet, but its running so poor it may as well be out. so slow not even speed test runs.

  • Gwillaumau Gwillaumau (@Gwillaumau) reported

    got an emqil frm @iiNet a month ago saying 'notice how good ur service has been lately? pay a bit more to keep it that way' and i'm like yeah sure bend over and i'll give you a taste of your service

  • slatz_soapbox A/Prof Katie Attwell (@slatz_soapbox) reported

    @allanmcconnell4 @iiNet I'm sorry you're having this experience with them. My parents joined them when the internet began (!) and I've been a loyal and happy customer ever since. I hope they read this bad publicity and lift their game to fix your problem! Nothing worse than tech time suck!

  • butsandcats Buts (@butsandcats) reported

    @bigbadgus_ @iiNet I would not recommend Belong. It's the worst customer service I've ever experienced.

  • OrangeFizzer OrangeFizz (@OrangeFizzer) reported

    @stufromoz @iiNet I stream lots and download a lot of music. Also require a stable service for video calls for work.