iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 02/21/2026 14:50

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (74%)

    Internet (74%)

  2. E-mail (9%)

    E-mail (9%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Phone (3%)

    Phone (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidHu64184621 David Hunter (@DavidHu64184621) reported

    In the old days if a storm took out your modem you could buy a new one and reconnect straight away, nowadays you have to be home between December and May for an @NBN_Australia technician to come and plug the new one in for you. also keep paying your ISP (@iiNet) for the service

  • charleshawa Charles Wright (@charleshawa) reported

    @iiNet I cannot log into webmail? Is there a problem with the email?

  • JaneAustinAUS Jane Austin (@JaneAustinAUS) reported

    @iiNet This is so very frustrating. I understand the difficulties but what is the likely down time - customers need to know. #communicationplz

  • indigorhoades Sarah DarknStormy (@indigorhoades) reported

    @iiNet Email still down. It's been 4 days with very limited access, if at all. They were able to send me an invoice via sms though for a service I'm not getting. Now can't even log in.

  • Badgerdragon terrence (@Badgerdragon) reported

    @ralphytown @iiNet Had a brief download of messages then nothing. Asking for password login but doesn’t respond.

  • Paule350 Paul ewan (@Paule350) reported

    @iiNet So emails back not working again today after some intermittent availability yesterday, Jen are you going to fix it properly? #iinetstilldown

  • rossj80 ross (@rossj80) reported

    @iiNet email still down, are you kidding?

  • indigorhoades Sarah DarknStormy (@indigorhoades) reported

    @iiNet Email still down. It's been 4 days with very limited access, if at all. Still managed to send me an invoice via sms though for a service I'm not getting. Now can't even log in.

  • IsiUnikowski Isi Unikowski (@IsiUnikowski) reported

    @iiNet This was two days ago, problems still happening. How about an update?

  • Threechordsongs Purple (@Threechordsongs) reported

    @MediaPost @iiNet Time for the IINet CEO to face the public and explain this atrocious service. Being without emails since Christmas Day and no official word of when it will be resolved is totally unacceptable ! @iiNet