iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/22/2026 05:40

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (80%)

    Internet (80%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • pauldutton1968 👣 🌏 💫 Wiimpitja 🌳 🦅 🐾 (@pauldutton1968) reported

    @belindasmilne @iiNet I’ve had it. I need internet access for work and I’ve used my own money for mobile data to make sure I could stay connected. Today’s no help run around was the last. I’ll be contacting Communications Ombudsman about this.

  • MMareeslatter Maree Slatter (@MMareeslatter) reported

    @belindasmilne @pauldutton1968 @iiNet They recently tried to take our 'spare' non electronic phone when servicing our line, I had to tell them that I need it for when the power goes out. It's sooooooooo bad.

  • weezmgk Comrade Weez (@weezmgk) reported

    @iiNet nbn off in postcode 2778 since 4:38pm AEDT. Storm went through & took down grid power, too.

  • pauldutton1968 👣 🌏 💫 Wiimpitja 🌳 🦅 🐾 (@pauldutton1968) reported

    @belindasmilne @iiNet I’m sick of receiving the same response when clearly something is wrong otherwise why would we need to continually ring for assistance. Professional service should be able to work out a hands on response would need to occur.

  • MMareeslatter Maree Slatter (@MMareeslatter) reported

    @belindasmilne @pauldutton1968 @iiNet In our case, with the power out, the dish doesn't work and we have no mobile cover, but our old phone still does work. We don't have NBN in our area. We're on the road to nowhere.

  • irreverentlaw Theirreverentlawyer (@irreverentlaw) reported

    @iiNet How about now? Calling people has not helped. After 11 days since it was supposed to work I keep getting told service is not activated

  • grumpyeconomist David Briggs (@grumpyeconomist) reported

    @iinet our internet is down in Brighton Vic

  • ACLambert Anne CL (@ACLambert) reported

    @iiNet There is just no common sense being applied to this issue. The rules are being quoted without any attempt to understand that I can't transfer the service. It's not because I don't want to, by the way ....

  • Gervo1865 L Gervasoni (@Gervo1865) reported

    @NBN_Australia @iiNet internet has been going out a lot in Hepburn Springs over the past 2 months. Been out for 20 mins now ... turned modem off and on 3 times but no joy. Anyone else having problems?

  • belindasmilne Belindasmilne (@belindasmilne) reported

    @pauldutton1968 @iiNet I hear you. They ended up sending out two technicians before the problem was fixed. The first one could only fix “inside” problems so they had to get another one from Telstra The best part was them telling me I didn’t need to be home for the 2nd call out. Silly me believed them