iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 03/19/2026 08:30

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (4%)

    Phone (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Feintglow Glenn Jones⚖️🔎🇦🇺 (@Feintglow) reported

    @iiNet still does not understand customer service. I called at 1626 today to advise them of a potential major security breach and they were supposed to call back after an hour. I just tried to call again and got recorded message. You know how to reach me iiNet. Do it now!

  • emmperth elaine (@emmperth) reported

    @iiNet I’ve been on hold over 3 hours today. Not good enough iinet. If there’s no one there DONT encourage customers to wait. Customer service nil.

  • n3w4v3 Virgil (@n3w4v3) reported

    So now after giving support one last go and waiting an hour for a call back @iiNet just hung up on me. ****

  • pduthie_au Paul Duthie (@pduthie_au) reported

    @iiNet Unable to login to my iiNet account. SMS code is received, tried entering two different codes, both say invalid codes. trying to see if there is a fiberphone outage in my area?

  • geoffrey_payne Geoff Payne (@geoffrey_payne) reported

    .@iiNet .....anyone notice Iinet are charging extra for their average service now, I just found out, not from Iinet but by reading my Bank Statement @geoffrey_payne

  • mariasofi 💧Maria Sofi (@mariasofi) reported

    @n3w4v3 @iiNet Was yours an activation of service issue? (Ie activation of SIM for the service?)

  • n3w4v3 Virgil (@n3w4v3) reported

    Cancelling my new @iiNet 5G Home install - what a cheerfully underwhelming onboarding process - I don’t have time to spending days playing to-and-fro with your support team - your support team is obviously overwhelmed.

  • emmperth elaine (@emmperth) reported

    @iiNet please answer the phone. Internet is broken. Over 20+ years and I’m thinking about leaving you.

  • gdp_70 Grant (@gdp_70) reported

    Hey @iiNet - got an ATO spam email this morning and ALL 800+ people it was sent to have @iinet email addresses?? Security issue on your end??

  • canning30 Simon Canning (@canning30) reported

    @trevorlong @Channel7 Sadly having major issues with @iiNet multiple NBN disconnections that they are investigating. So forced to rely on ropey free to air coverage.