iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/14/2026 14:40

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (80%)

    Internet (80%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Swampduck04 SwampDuck🦆🐃🐅 (@Swampduck04) reported

    @iiNet No communication with your customers is unacceptable. This would never have happened under the old Westnet. Should never have sold to you lot.

  • 5oh19 Sheridan Jobbins (@5oh19) reported

    @iiNet Your service is down. Do you fancy posting some information here - or are we all gonna just - you know... hang?

  • ByfcMore BYFC More (@ByfcMore) reported

    @kidsglasses @iiNet Seriously swap to Aussie! iiNet is nothing what they used to be! Have a referral code but don’t even care if you don’t want it… want better internet, go Aussie. Better customer service too

  • PetraAu Petra Campbell (@PetraAu) reported

    @Boendy1 @iiNet Iinet doesn’t want to provide email services - takes up too much data. Its sad. Their customer service /tech support used to be excellent

  • tantryl Janus Pitt (@tantryl) reported

    @MarcusSpark1980 @iiNet my inquiry is about FTTN service

  • complexrainbo Ro Rainbow (@complexrainbo) reported

    hey @iiNet - I haven't had any emails for 2 days as your system is down, can all customers get a refund of the $$$ we pay you ? You are costing me money.

  • shazioewins Sharon (@shazioewins) reported

    @iiNet I accept the reason for the loss of service-adverse events happen.I can’t accept the ARROGANCE of NO ACKNOWLEDGEMENT of the delay in advising us-either your risk mgt processes are in a mess- ( crucial step”advise customers”) or u just didn’t care about us.U need to explain THIS!

  • tantryl Janus Pitt (@tantryl) reported

    @MarcusSpark1980 @iiNet of actual dsl internet service?

  • JackieMack Jackie (@JackieMack) reported

    @iiNet Is iiNet email down? I can use the internet but cannot get access to my emails

  • davey_h_73 David Hyland (@davey_h_73) reported

    @iiNet @Boendy1 It's more than just email. My internet has been down all day. Relying on my mobile data today. Hopefully you can get it up and running soon.