iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/25/2026 23:15

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (78%)

    Internet (78%)

  2. E-mail (8%)

    E-mail (8%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (4%)

    Total Blackout (4%)

  5. Phone (4%)

    Phone (4%)

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • barefootbloke Al Crystal 🇦🇺🏳️‍🌈🇬🇷 (@barefootbloke) reported

    Hey @iiNet. Not getting anywhere with your tech support with a new connection I've been waiting on. Keep giving me run around. Can someone actually call me? Please!

  • dsmith24perth David Smith (@dsmith24perth) reported

    @iiNet Just a point. Years ago I had a problem which related to drop outs and was told iinet had to persuade Telstra to sort it out. Now it’s the same with NBN. This system seems to be broken and the customer loses out every time.

  • rodenv roden vuong (@rodenv) reported from Sydney, State of New South Wales

    @iiNet incredibly disappointed and frustrated with your customer service. I have called since Monday to try and resolve a problem to no success.

  • Josephcoinstag Josephco.instagram (@Josephcoinstag) reported

    @iinet so 7 days (and many hours on phone) without internet after transferring from adsl to nbn..All because of misinformation from iiNet about a modem that I specifically asked about before I requested the transfer. 2 questions: how you going fix this? Why are you charging me?

  • EmilTorroba Emil Martin Torroba (@EmilTorroba) reported

    @iiNet Just fix it

  • sophiemunns Sophie Munns (@sophiemunns) reported

    Customer of @iiNet for 11 years yet after one month of promises you have not helped resolve a critical issue with our landline!!??

  • krisjoh79051525 kris johnson (@krisjoh79051525) reported

    @iiNet How does a long time loyal customer take advantage of the “great price” rather than getting shafted and paying 15 dollars more per month than the new customers??

  • brentdacre bdiddy (@brentdacre) reported

    @NBN_Australia @iiNet All day outage Camp Hill QLD. For those home workers an update/ ETA would be appreciated.

  • Emilio84j Emilioooo (@Emilio84j) reported

    I am a very patient person but I am just about at the end of my tether with @iiNet I was a customer for years previously, have attempted to sign up again, have been charged almost $500 so far and am entering my fourth week of no internet. Regretting not choosing someone else.

  • Kevintrev Nancye Burkevics (@Kevintrev) reported

    @iiNet since Friday speed has slowed to snail pace. Timed out before I could download speed test. Help!