iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 03/14/2026 18:20

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (63%)

    Internet (63%)

  2. E-mail (13%)

    E-mail (13%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (5%)

    Phone (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • ChelsiCrame not quite normal (@ChelsiCrame) reported

    @iiNet: we are committed to getting your service back online. Also @iinet not- actually helping you get back online and instead blaming other "third party services"

  • miriamcosic Miriam Cosic (@miriamcosic) reported

    @mwheatland @iiNet Well, I get up to 7 Mbps sometimes - whoopee! - but it goes up and down. I had five days a few weeks ago where I had no internet at all - and I need it for work. I'm 1.5 k from Sydney's CBD. Good luck!

  • Par_Grewal Pardeep Grewal (@Par_Grewal) reported

    @iiNet shocking internet service over the past few days constantly dropping out #woollahra #2025

  • ChelsiCrame not quite normal (@ChelsiCrame) reported

    @iiNet Ok you can follow up on the following: 1. Will it take the whole 3 days for my modem to be delivered? 2. Am I going to receive a credit on my bill for time lost on my service?

  • countrypebbles Rhonda (@countrypebbles) reported

    @iiNet Hi, are there issues in Castle Hill NSW 2154 with NBN Phone? Our internet is working but the landline has stopped. We've tested the line with multiple handsets but there is no dial tone. Restarted both NBN modem and router/phone box many times but the phone is not working.

  • tayla_essendon Tayla. (@tayla_essendon) reported

    great first impressions with @iiNet signed up for nbn, was told i need a tech to come out, got modem, waited for sms, nothing, rang up, told i don’t need some1 to come out, i set up modem today, not working, ring up, I do need some1 to come out. waiting on sms for date. Excellent

  • Weapon_S Scott Carroll (@Weapon_S) reported

    @iiNet still down in 4207. ETC for fix? Going on 6 hours now

  • ACMilanSydney The AC Milan-Godfather (@ACMilanSydney) reported

    Guys, my internet is back in service again. Thanks to the team at @iiNet who got in touch with me by phone to resolve the issue. Great service provider...👍 I will be back with @acmilan updates later, need to catch up with few things first.

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    @iiNet "your call may be recorded for quality and training purposes" no thanks. "Ok bye" You aren't going to mention why you won't cancel my service... you just keep baiting. Second to poor reliability your customer service is where I find you lack the most.

  • written_poorly Poorly Written (@written_poorly) reported

    @_St_Mack @iiNet Because their own service is **** and can't even keep a connection stable enough to play netflix.