iiNet

iiNet Outage Report in Mackay, State of Queensland

No problems detected

If you are having issues, please submit a report below.

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 03/08/2026 05:15

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. E-mail (13%)

    E-mail (13%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (3%)

    Phone (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • redruby17 Dr Jos 🇦🇺🇫🇷🇱🇧 (@redruby17) reported

    Hi @iiNet - on the phone yesterday with Ramiz I was told a case manager would call today at midday Brisbane time. No one has called and the net has been down for most of the afternoon. The first outage was at 8:36am this morning.

  • redruby17 Dr Jos 🇦🇺🇫🇷🇱🇧 (@redruby17) reported

    @sowdented @iiNet They don't know what the issue is. All I know it's that I've spoken to iiNet more than I've spoken to people I know in the last two months.

  • HappySinger Dave The Happy Singer (@HappySinger) reported

    @laurenmartyn @Aussie_BB @iiNet To be fair to ii, if it's a technical fault with the line, they might not be able to do much other than escalate it to the NBN. But: Aussie's signup and service so far have been stellar if you do decide to move.

  • laurenmartyn Lauren Martyn (@laurenmartyn) reported

    @LiamElliott_au @iiNet Iinet are the worst.

  • dsmith24perth David Smith (@dsmith24perth) reported

    Hey @iiNet I have had a massive problem with my NBN dropping out and slow speeds and you keep refusing to sort it out. Again today you say NBN can’t see a problem despite your own technicians saying they had seen there was a problem. Why are you not getting this sorted?

  • mynameisjanah J. (@mynameisjanah) reported

    i just got told "because you have an HFC connection, we do regular maintenance, and that is why you suffered service issues" "but i have a quote that says there were no service issues at the time of my complaint" @iiNet

  • Nigel_Lake Nigel Lake (@Nigel_Lake) reported

    For my Aussie friends: watch out for a cheeky invoice from @Iinet. We closed our account several years ago (we moved the office so no longer needed their service). For some reason, they sneakily decided to start invoicing us again this month...

  • HappySinger Dave The Happy Singer (@HappySinger) reported

    Today I switched to @aussie_bb after 11 years with @iinet, because ii doesn't work well with Google Wifi. What a stellar experience. Easy UX, all set up within a couple of hours. Had to make a call to stop them blocking my ports but they handled it really well.

  • thatsjazz2 💧Sally Corbett (@thatsjazz2) reported

    @IanWoolf @iiNet Why is there such a huge difference bt/n down and up? What sort of NBN do you have?

  • thatsjazz2 💧Sally Corbett (@thatsjazz2) reported

    @IanWoolf @iiNet OK, and just again, why such a big difference between down and upload. HFC is only available in limited urban areas I think?