iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 09/18/2025 08:55

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Total Blackout (14%)

    Total Blackout (14%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (4%)

    Phone (4%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • weezmgk Comrade Weez (@weezmgk) reported

    @iinet Our FTTC service has been cutting in and out several times today. Verified our network cables are OK & cycled router power twice to hopefully eliminate ny chance it is our kit. Could you have a look, please? Thanks!

  • elbisivni Charles (@elbisivni) reported

    When you take advantage of an offer from @iinet for a month’s free slightly broader band broadband, and they charge you for it. And also for the service you disconnected a month ago. This makes budgeting so much more fun!

  • JamesHumbers James Humberstone 💉🌈 (he/him) (@JamesHumbers) reported

    @NBN_Australia you came to fix our internet twice this week but couldn’t. Our ISP @iiNet let us know on Weds they had again told you not fixed but still no booking from you to come back. Kids in lockdown… it has been weeks… we need it fixed!

  • JoolzCheat Julian Griffin (@JoolzCheat) reported

    Sorry for the loss tonight. Don't want to make excuses, but obvi can't play best when two people playing on 80 ping because internet has >10% loss. Hopefully we can sort with @iiNet soon. Thanks to @realmattdunn for lending us his kitchen to use... shame about the routing issue

  • andrew_rock Seething Ball of Rage (@andrew_rock) reported

    Hey @iiNet, nice try to upsell me to 200Mbps with a free trial. I never get anything like the 100Mbps I pay for, with or without the alleged boost.

  • DavidrPearl David Pearl ☯ (@DavidrPearl) reported

    @iiNet We’ve been having Internet issues since about 3pm today. Either slow speed or not working at all. Please help.

  • Nerkyboy Rob. MNSc 💖💜💙🏳️‍🌈 (@Nerkyboy) reported

    @iiNet are you really slow on the phone now?

  • samtown87 Samantha Dickson (@samtown87) reported

    @iiNet It’s an actual joke to have an Australian service where you cannot get in touch with someone in your time zone for actual days to check and assist with your internet connection.

  • TheMikeStockton Mike Stockton (@TheMikeStockton) reported

    Hey @iiNet how come nothing on your website is working today? No webmail, no support.

  • lorexlunar Amelia Joy (@lorexlunar) reported

    3rd time calling @iiNet trying to get my phone service working 😤 Service cut off w no warning, bill was paid, network settings reset multiple times, and still no 4g or outgoing calls since Wed