iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 11/26/2025 23:35

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (85%)

    Internet (85%)

  2. Wi-fi (7%)

    Wi-fi (7%)

  3. Total Blackout (4%)

    Total Blackout (4%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • harlsaus HarlsAUS (@harlsaus) reported

    @iiNet internet has now been down for 9 hrs here in Balmain, Sydney

  • megtdennis Meg (@megtdennis) reported

    @iiNet THE worst service! We have an outage all day. You provide no info about it. Call wait 1+ hour. Why dont you communicate to your customers? Lodging a complaint with TÍO

  • JimothyGweedz Richard Kangard (@JimothyGweedz) reported

    @iiNet You have horrendous customer service

  • pceebee23 ceebee23 (@pceebee23) reported

    @jimmyraynes @iiNet DNS Issues again????

  • mhunt75 Matthew hunt (@mhunt75) reported

    @iiNet @MrWigglyAU There is something going on in the Ballarat area, internet speeds are extremely slow still.

  • Aj619 AjTechs (@Aj619) reported

    @MrWigglyAU @iiNet Now let's hope they find the box they unplugged for Ballarat and then they reconnect it so we can sync into the network again

  • Erasec Cesare Mammarella (@Erasec) reported

    @iiNet If 6 of your staff can't help doubt very much if you would be any different...

  • MrWigglyAU MrWigglyAU (@MrWigglyAU) reported

    @jimmyraynes @iiNet So its not just me then. i have internet, but its running so poor it may as well be out. so slow not even speed test runs.

  • jonseymour Jon Seymour (@jonseymour) reported

    Great @iinet. I wait for an hour for a callback. I speak to an operator. When I check the confirmation SMS I get no response from the operator. Pushed back Q. This was followed by an automated hang-up. Now waiting another 1 hour for another callback. Useless.

  • IndyCrannie Stu Crannie 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@IndyCrannie) reported

    @iiNet Hi iiNet any chance I’ll be getting a replacement modem this year ? Thanks for sending me out a faulty second hand one but that’s really not much help. Wish your customer service folk were as efficient as your billing team #hopeless