iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 01/31/2026 01:25

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (77%)

    Internet (77%)

  2. E-mail (9%)

    E-mail (9%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • quadpic Quadpic (@quadpic) reported

    @iiNet nbn outage in Mornington, Vic. ETA on resolution?

  • RoenDavis 💧Roen Lloyd Davis (@RoenDavis) reported

    @iiNet our home FTTC promising an average 40 meg down has done barely better than an average of 12 meg down since we got NBN 2.5 years ago. Yesterday morning @ 1.2 meg, I rang to complain. Tech got 52 meg down but by last night back to 1.2 meg. How do we fix it? Change provider?

  • Johnybhoy Johnybhoy (@Johnybhoy) reported

    @iiNet So everyone can read this, basically IINet have blamed me for not having a better NBN plan rather than address their unprofessionalism. They tried to upsell me a new, more expensive NBN plan rather than actually address my issue.

  • shouldandmust mick (@shouldandmust) reported

    No callback from @iiNet so I called them and they told me there’s nothing that can do, nobody I can talk to, and I just have to wait and hope the issue gets resolved before someone calls me back tomorrow maybe

  • rovingrob Rob Scriva (@rovingrob) reported

    Hey @iinet I haven’t been a customer for a very long time. Any idea why you sent me a $0 invoice today ?

  • MeganRandHsmum Megan (@MeganRandHsmum) reported

    @iiNet Hey, iiNet. We've had satellite NBN in the Lower Hunter Valley for 12 months. Since Christmas, the connection has not been available from sunset til the following morning most nights. Getting. Really. Sick. Of. It. Can anyone explain why... About to cancel subscription.

  • pauloteaches Paulo Silva (@pauloteaches) reported

    @iiNet I have been on the phone now for a combined 154 minutes trying to solve a bill stuff up from @iiNet. NO ONE has the courage to solve my problem!

  • russellgrocott Russell Grocott (@russellgrocott) reported

    @TJHTJH3523 @iiNet Still not working in Mt Eliza - is thi affecting the entire ninch?

  • luisvsm Luis Van Slageren (@luisvsm) reported

    @swordsnarrative @iiNet Upload speeds are so hit and miss too, I have 100/40 and it works out to anywhere between 20-35mbit. ISP says it's NBN's problem and NBN says there's nothing wrong

  • tom_hawking Tom Hawking (@tom_hawking) reported

    hey @iiNet any idea why the nbn in Thornbury 3071 is slower than a wet week? we just moved from an apartment where it was slow to a house several blocks away where it's even slower. did someone blow up the exchange or something??