iiNet

iiNet Outage Report in Mackay, State of Queensland

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Mackay, State of Queensland 12/01/2025 13:25

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (82%)

    Internet (82%)

  2. Total Blackout (7%)

    Total Blackout (7%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (2%)

    Phone (2%)

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • kicks1776 Skizzick (@kicks1776) reported

    @iiNet you scammed us into upgrading to a business account and then turned off our service. We have been lied to every step of the way. Turn our service back on or refund us immediately and stop perpetuating this fraud!

  • TrippeeTaakah Derrick (@TrippeeTaakah) reported

    @iinet Again you have sent me an SMS to tell me you’ve sent me an EMAIL for an AutoDebit invoice. What is wrong with @iinet customer service ethic ? Why do you #fail to provide an #optout ? on this patronising/controlling/redundant noise to my phone!!?

  • beaupenton beau-not (@beaupenton) reported

    @iiNet hey is toolbox down? I’ve been trying to login to track my NBN order for my new address

  • suzannelolsenau Suzanne Olsen (@suzannelolsenau) reported

    Toolbox has been down since yesterday. That is both the support app and on the website. @iiNet you need to get these fixed asap because people will get narky at you. #itisonyourend

  • countrypebbles Rhonda (@countrypebbles) reported

    @iiNet Thanks Leo, we've done all those things plus also reset the router/phone box back to factory settings. NBN phone is still not working, and the 'Phone 1' light on the router/phone box comes and goes intermittently.

  • ZeroArmour Allan Randall 알란 란달 (@ZeroArmour) reported

    @iiNet Connection is down (again), should it be happening this often?

  • ChelsiCrame not quite normal (@ChelsiCrame) reported

    @iiNet Ok you can follow up on the following: 1. Will it take the whole 3 days for my modem to be delivered? 2. Am I going to receive a credit on my bill for time lost on my service?

  • tayla_essendon Tayla. (@tayla_essendon) reported

    great first impressions with @iiNet signed up for nbn, was told i need a tech to come out, got modem, waited for sms, nothing, rang up, told i don’t need some1 to come out, i set up modem today, not working, ring up, I do need some1 to come out. waiting on sms for date. Excellent

  • SMcscotch Scotchy McScotch (@SMcscotch) reported

    @Telstra dealing with the impact of the COVID pandemic is still less of a PITA than trying to get something resembling customer service from you company. @Optus @iiNet surely you can do better.

  • tommyk3356 Tom (@tommyk3356) reported

    @iiNet I need some help please with my connection