iiNet Outage Report in Mackay, State of Queensland
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours in Mackay, State of Queensland
The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (80%)
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E-mail (8%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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meh...
(@brad_00) reported
@iiNet @iiNet so today I have spoken to customer service, billing, provisioning and faults. Not 1 person has been able to help. I’ve been cut off twice and no call back so I get to start the whole process again. 17 years as a customer and this is the service/support I am getting
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet As expected, still no call from you. Still zero action. Please be assured that the complaint to the ACCC is being drafted right now. Smh.
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Riff Jet
(@TheRiffJet) reported
@iiNet Ignoring customer service feedback @iinet is indicative of your contempt towards the iinet customer and or customer service. #iinet
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Signe Dean
(@nevertoocurious) reported
@iiNet It's nice to be notified of a planned NBN outage, but you gotta communicate more precisely. We were told 8am to 5pm Wed-Fri this week, and that it *may* affect our service. There hasn't been a whisper of internet here since 6pm on Tuesday. Could have warned us!
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Tim Fountain
(@Tim___F) reported
Is @iiNet @NBN_Australia down in Belconnen, ACT, again?
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Riff Jet
(@TheRiffJet) reported
Three times I call @iinet (Re returning a call that i missed from a Senior). Twice your staff argue and refuse to even escalate the call. third time was the charm. Calls 1 and 2 are your typical customer service nowadays. But like you care iinet. Recommend #iinet zero. CS Zero
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Graham Lauren
(@cloudcitizen) reported
@iiNet @whirlpoolnetau Small businesses AVOID #iiNet. Yet another disastrous tinpot organisation masquerading as a modern telco, even when it invites you to message it directly, it shows no inclination to fix its DISHONEST double-dipping on my credit card.
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Jackie McMillan 🏳️🌈🏳️⚧️
(@MissDissentEats) reported
Second day of unplanned @NBN_Australia outages in Dulwich Hill. How can we work from home without reliable internet? No I don’t want to send you or my provider @iiNet a private message. I just want the service I pay for @TurnbullMalcolm. #LNPfail
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet Ahuh. I’ll send you the details, but given that you’ve screwed us over repeatedly for over a week, I’m sure you’ll keep doing the same thing. 😒 So trust that I’ll keep reporting every day on here how you’ve failed until you actually provide the service we paid for.
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Signe Dean
(@nevertoocurious) reported
@iiNet While I'm on the subject, the communication ping-pong between iiNet and NBN is hilarious. iiNet: "Check this NBN page for outages" NBN page, doesn't say anything about timing: "For more information please contact your service provider"