iiNet outages and service status in Port Sorell, Tasmania

Problems in the last 24 hours in Port Sorell, Tasmania

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Port Sorell, Tasmania and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GillianA 🌺 (@_IndianPacific) reported 5 minutes ago

  @iiNet I shouldn't have had to top up. There was no explanation that there was an issue. I did not receive a text or an email that there was an issue. All I got was "Can't send text by iiNet. Error 28" iiNet support did not know what Error 28 was nor did Mobile support. Ref # 380798763

• 
  Syed Mahmood (@syedmahmood988) reported 10 minutes ago

  @iiNet on phone since 2+hours but no response and hang up the phone. Either you need to better your service or shut down your company. Worst experience

• 
  🇦🇺 Northern Territory Consumers for THR (@VaperNt) reported 11 minutes ago

  @iinet @tpg just bizarre behaviour Cancelled @NBN_Australia on UNI D1 with several weeks notice. They continued to issue invoices after termination. Ignored emails, then finally issues refund for the wrong amount. After 10 years its so good to exit this crappy business account

• 
  GillianA 🌺 (@_IndianPacific) reported 11 minutes ago

  Hey @iiNet hope your day is going well. I've been experiencing drop outs since around 1700 Sunday 05 March to today. I'm on the same street and suburb as iiNet HQ. More than one-hour wait for tech support. Is everything ok?

• 
  Luke Plunkett (@LukePlunkett) reported 15 minutes ago

  @iiNet seems to be an outage in north canberra after the storm...

• 
  Greg Bell (@gReb3l) reported 16 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  Anthony Widdowson 🐦 (@skyfire747) reported 18 minutes ago

  Thinking wether our @iiNet router needs replacing. We have the TGiiNet-1, (I think) and it is slow to get going if we ever have to turn it off and back on. Seems we have had it for 19 years and 9 months. Just wish I knew when the NBN upgrade was going to happen, still on fttn.

• 
  Nick Carr (@NicksaCarr) reported 18 minutes ago

  How’s this… @iiNet has cut my phone off (unable to make calls, send messages, use internet.) I use my wife’s phone to call them and ask what has happened… they tell me the ‘support team doesn’t work on the weekend’ so I’m phone-less till Monday @ 9am. In 2023. Madness.

• 
  Julia Lawrinson (@julialawrinson) reported 18 minutes ago

  @iiNet You used to be great. Now, you have THE WORST customer service out there. What happened???

• 
  BrokenShadows (@Ohenoki) reported 19 minutes ago

  This for real @iiNet ? Called at 4:30pm to talking to billing (west aus) told 18mins, after 45 no answer. Think something's wrong, so hang up and call back. Told 30mins, currently on 50 and counting. According to your website the billing should still be active until 7pm...