iiNet outages and service status in Dunsborough, Western Australia

Problems in the last 24 hours in Dunsborough, Western Australia

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Dunsborough, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GH0ST (@REC0NZ) reported 5 minutes ago

  @iiNet having an issue this past week, noticing currently experiencing high pings to all COD servers??? Or this a @TPG_Telecom @ATVIAssist problem?

• 
  Michelle Sullivan @mis@aus.social (@misullivan) reported 5 minutes ago

  @aimyaimless @BazzaCC I do.. and 2FA is a good thing if done right. There is no opt out, and only works with SMS for @iiNet which is a problem for me.. last month I had a SIM card issue.. couldn’t pay my bill or report the internet outage on the NBN for 3 days because of it. My bank is not the same,

• 
  Nik (@dalekman9999RP) reported 6 minutes ago

  @iiNet i have sent a message. Having issues currently.

• 
  Paul Duthie (@pduthie_au) reported 6 minutes ago

  @iiNet is there an outage in the Ballarat area? 3350 Have an IP but no traffic flowing after a router restart and an nbn box restart

• 
  Wyvernsrose (@wyvernsrose) reported 8 minutes ago

  @DianeDromgold @iiNet They literally have me blocked because for over a month they refused to admit our Internet was even down due to the local nbn works

• 
  Luke Plunkett (@LukePlunkett) reported 23 minutes ago

  @iiNet seems to be an outage in north canberra after the storm...

• 
  Miriam Cosic (@miriamcosic) reported 27 minutes ago

  And, @iinet and #TheMessengerCo, I know how to reset passwords in settings and my post-grad in tech isn't helping here. I need actual tech support, tho you're both hopeless in that dept. I haven't had email on one device or another since Aug 11. Now on both, so zero email.

• 
  nullb (@nullb4) reported 27 minutes ago

  @iiNet is there anybody operating the business support for hosting any more? I've been trying for 3 days to get into contact, and kept getting put on hold for over 2 hours that leads nowhere each time.

• 
  England's Bali (@thestategovt) reported 28 minutes ago

  hey @iiNet - our internet has been down all day, and after waiting on hold for an hour you hung up on me. can you fix this? i have work deadlines

• 
  Greg Bell (@gReb3l) reported 31 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.