iiNet Outage in Busselton, State of Western Australia

@iiNet @ii_joshy I have only ever got replies from chatting on Twitter. Each person says I will get a call back about the next step and never do even if we have a planned time...

@iiNet @ii_joshy No, same... nice speed up and down then suddenly down from say 47down and 17up to less than half down then bottoms out at about 2.6mbps down load with upload still fine.. this usually happens 7pm - late or anytime I need to WORK. Been weeks now still charged normal bill.

@iiNet It's the lack of 'chat'.... I understand there are more processes to tick off with NBN company than with Telstra but everytime now there is an issue it's so much work just to keep your attention span on actual communication. There was a reason we all chose westnet etc back then.

@WestnetAU @iiNet support really isn't what it used to be... sigh

By the time my iiNet refund comes in I’ll already be paid which sucks because I asked for it 3 weeks ago.

@iiNet Any time, as long as the problem has been fixed! I’ve been with iiNet for a long period of time - and am considering another provider if this is not fixed soon. I rely upon internet connection for my work and study.

@iiNet we have been having serious issues for near on 3 months. We’ve spent literally hours on the phone, multiple emails, technicians and still we do not have reliable internet. It’s clear it’s a modem issue but we cannot get it replaced. This is my last try at resolving this.

@iiNet This has been happening for over 3 months now and I've begging help. My next step is going to the TIO.

@iiNet internet has been off most of the morning. Request a call back at 0929. iiNet Calls back at 0958. Staff member hangs up. I request call back again at 0959 and still waiting. No internet. Business not able to function. This has been 2 weeks of poor service.

@iiNet ref: 347597982 ref: 347597982 ref: 346598138 ref: 347453727 ref: 347547799 Customer reference:1185545785 iiNet Invoice 699476019 Have a listen to all the voice recordings. Your company do not understand customer service. Especially during difficult Covid times. IInet is bad.

@NBN_Australia Was an iiNet issue. Restarted all the things and then when I finally called iiNet OF COURSE it started working.

@iiNet Thank you for the reply, I've recycled modem a number of times this evening to try to get WiFi back on its now 2am and still not working. It's obviously hardware issue that I need fixed as working from home, thank you.

@iiNet I asked for a call back but didn't received any call. There was no resolution given. Just told charges are for admin fee. But it was never communicated to me at first place.

@iiNet It is very disappointing that iiNet deducts $10 fee on disconnecting the service. No one informs when you place a disconnection request and nothing is mentioned in the form as well.#disappointed #unethical #misguided #noterms #cheating