iiNet Outage in Busselton, State of Western Australia

@iiNet @ii_joshy I have only ever got replies from chatting on Twitter. Each person says I will get a call back about the next step and never do even if we have a planned time...

@iiNet @ii_joshy No, same... nice speed up and down then suddenly down from say 47down and 17up to less than half down then bottoms out at about 2.6mbps down load with upload still fine.. this usually happens 7pm - late or anytime I need to WORK. Been weeks now still charged normal bill.

@iiNet It's the lack of 'chat'.... I understand there are more processes to tick off with NBN company than with Telstra but everytime now there is an issue it's so much work just to keep your attention span on actual communication. There was a reason we all chose westnet etc back then.

@WestnetAU @iiNet support really isn't what it used to be... sigh

@iiNet Good job @iiNet and @NBN_Australia for getting my service back up and running fairly quickly. #joondalup #perth #Broadband #Australia

@NBN_Australia down in Edgewater Perth. Hopefully it will not take the 48 hours that @iiNet have told me it could take. #joondalup #Perth #nbn #australia #broadband

@iiNet I’ve had your service for about a month and a half and 3 of those weeks I’ve had no internet but I’m still paying for the service. I work from home and I am forced to go elsewhere to connect to internet so I can work. Please fix this or else I’m changing companies.

@iiNet No other devices we're connected (wifi is disabled on all computers) and at that time, no Mobile devices were connected to the wireless network. No applications/downloads were active during speed tests.

@iiNet re Event#6414554. I don't have a major issue with an outage, stuff happens and I am sure you are doing your best to fix it. What I do have a problem with is that after 15 hours of outage your team cannot tell us what caused the issue and how long it is going to be out for

@iiNet 16 hours and still not fixed in this day and age when so many people rely on your service is simply not good enough.

Hey @iinet another appointment and another day that my internet is not working. This may actually now force me to disconnect from the online world. And save some money at the same time

Thanks iiNet - 15 hours ago a major outage and still no idea when it will be fixed. No phones (no copper lines anymore) and no internet for the office. I can’t even print because it requires a WIFI connection!!! Gonna be an exciting day. @AmryanAnnie @GRLLEN

@iiNet @tommyhoogstra Yeh about time for an update, with more and more essential services pushing their web services and email as primary contact points you need to do better for such an extended outage

INTERNET / EMAIL OUTAGE Due to service issues our internet and email servers are currently down. iiNet is working to restore service in the Geelong region. For any urgent matters please call the Basketball Geelong office of 5277 1388