Is iiNet having an outage in Busselton, State of Western Australia?

@iiNet @ii_joshy I have only ever got replies from chatting on Twitter. Each person says I will get a call back about the next step and never do even if we have a planned time...

@iiNet @ii_joshy No, same... nice speed up and down then suddenly down from say 47down and 17up to less than half down then bottoms out at about 2.6mbps down load with upload still fine.. this usually happens 7pm - late or anytime I need to WORK. Been weeks now still charged normal bill.

@iiNet It's the lack of 'chat'.... I understand there are more processes to tick off with NBN company than with Telstra but everytime now there is an issue it's so much work just to keep your attention span on actual communication. There was a reason we all chose westnet etc back then.

@WestnetAU @iiNet support really isn't what it used to be... sigh

@iinet the internet in the Wilsonton 4350 area is down, can't log on!

@deemadigan Our internet was terminated on Friday at 5:46pm because we’ve been accused of reselling our internet service! So we have nothing & their customer service doesn’t work on weekends so they won’t do anything #iiNet ugh! #pissy

@iiNet your service in Brisbane or at least at my house has been lacking so badly cutting out constantly 👎🏽

@iiNet @iiTalW I'm on ADSL2 and currently, nothing else is using it. I'm replying on my mobile, which is not connected to the internet. It's been getting worse for a while. I was regularly getting 5 up, 3 down and could live with it, but this is currently unusable.

@iiNet @iiTalW I’m sure they would, would be nice to have direct contact (a phone call isn’t hard) from your customer service team also before cutting me off. Friday night 6pm emails isn’t great customer service so I have responded to the email survey from@your CEO with a score of zero.

Can anyone explain “May cancel Service to you if (g) you resell the Service or otherwise act as a Carriage Service Provider.” Internet terminated with no notice, don’t even know what that is, thanks for nothing @iiNet, I guess we part ways forever. @mon_marsh #iinet

@iiNet @iiDarryn Thanks for your help. A fault was raised by the phone support team.

@iiNet I’d be more impressed if iiNET actually informed its customers about what it was really doing to improve customer service, call center and it’s self care system rather than empty platitudes. This is not a new complaint.

@iiNet @iiDarryn I’ve been unable to proceed with the phone support as my wife is the billing contact and is not currently available

@iiNet You really need to do something about the noise at your call centre. Is beyond me how you have won any customer service awards and it would make me seriously questions these awards. I have spent valuable time fixing billing mistakes due to your outdated self care system.