iiNet Outage Report in Busselton, State of Western Australia

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Problems in the last 24 hours in Busselton, State of Western Australia

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Busselton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

1. 

   Internet (68%)

2. 

   Total Blackout (12%)

3. 

   Wi-fi (12%)

4. 

   Phone (4%)

5. 

   E-mail (3%)

6. 

   TV (1%)

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• CombatCat (@CryptoICTkat) reported 5 days ago

  @gReb3l @iiNet Mate, just get Starlink. I had issues with iiNet VDSL due to infrastructure issues outside my control, was only getting 2 - 5 Mbps when promised 70 Mbps. They refused to fix the issue and didn't want to reduce/refund bills even though weren't honouring their promise.

• FreshGlade (@FreshGlade) reported 5 days ago

  @iiNet @gReb3l You have let it get to public so show us how you handle such a case in public? Embarassment is for sure but what other negative emotions does this humiliation bring forth? Going to socials should NOT be the only way to get good help.

• Greg Bell (@gReb3l) reported 5 days ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• NiceMemeBroxD (@Anothergamer00) reported 8 days ago

  @pduthie_au @iiNet @iiNet I'm having the same issue, and it's been going on for 5+ hours. Some help would be greatly appreciated.

• cyph (@imcyph) reported 8 days ago

  @iiNet **** you let me switch isps i hate you so much

• Marijo Kresoja (@KresojaMarijo) reported 8 days ago

  @iiNet, what's the story with the internet outage again in Lyneham ACT?

• Ty Ty (@TYTY777729) reported 17 days ago

  @pduthie_au @iiNet It’s been pre bad ay

• Paul Duthie (@pduthie_au) reported 17 days ago

  @iiNet is there an outage in the Ballarat area? 3350 Have an IP but no traffic flowing after a router restart and an nbn box restart

• Ó Dubhaigan (@ek_loki) reported 21 days ago

  @iiNet Worst company I have ever dealt with. I’ve tried to update my phone number for 3 weeks before the bill came out. Log in requires a phone number and 2FA. I’ve never seen such incompetence from a department entitled “Technical Support”. I would not recommend this company to anyone.

• StyleyedGenXSDisdnxXHedz (@Surfnet_Stuff) reported 22 days ago

  @iiNet @VodafoneAU Help raised hand @Telstra_news aswell as poor performance etc.