iiNet Outage in Rockingham, State of Western Australia

So now @Telstra has cut off the landline, without being asked. So so can’t port the number to iiNet. So I call Telstra. But it’s a business number, and the business team don’t work on weekends. So I ask to speak to someone ANYONE who can help.

@slpng_giants_oz @iiNet @flightcentreAU @myer @JetstarAirways @ladbrokescomau @Jetstar was going to book flights for August holiday. gone..@flightcentreAU gone too. I'm a woman that achieved later in life after raising family & @dailytelegraph chose to mock a woman who achieved later in life. Vile report with your vile support. @mirandadevine

@iiNet customer support just hang up when it gets too hard. Wow...

@iiNet Fix your services thanks

@Paulie68 @iiNet Definitely false advertising. It has the + symbol and then Fetch set top box. There is nothing in the ad to suggest that the box is extra. Really poor form @iiNet.

@iiNet once again useless customer service.

@iiNet Hi Waheeb. Yeah, it's always been that way and same for any connected device. Doesn't discriminate between cabled or WiFi either, both slow (cabled slightly faster). Can't check the phone line for interference sorry as don't have a phone.

@Stix2412 @iiNet We have been putting up with this shit for months now and can't get traction on a fix ever. It's infuriating.

@iiNet Instructions were wrong - neither worked.. but I’ve managed to work around it despite much frustration. Fetch back to not working but at least the internet does - at least for the time being (not even talking phone)

@iiNet And no, the new set up isn’t working. I’ve got hundreds of work deadlines and now not even working internet anymore. Wait time for support is hours - I guess it’s hello @Optus #sooooofedup

@iiNet Thanks Waheeb but we got wires crossed. My issue is with Telstra cable outage in my area. Consider me ‘problem solved’ 😅

@Optus after 5 VERY frustrating hours over multiple days wasted with your support- I was told my new apartment wasn't registered with the council- this was why you could not find me. Less than 24 hours after my initial contact with @iiNet I am up and running.A world of difference

@TomZorde @NBN_Australia @iPrimusAU Telco ombudsman helped me close the failed ADSL order even though iiNet was disputing they had the right to keep the order open. 40 days with no service! In the end, I ended up buying a useless modem locked to iiNet’s network. #perthinternet

@TomZorde @NBN_Australia @iPrimusAU My punch board (copper) is 2 meters from my property line. After 40 days of customer service con games, iiNet had not connected old school ADSL2 (no NBN in my hood back then).

Westnet/iiNet.com.au Totally disgusted with such shocking lack of service to a couple of 90+ yr Old's in failing health. Shouting to be heard above the b/ground bedlam overseas, spent Hr's on Thursday PM 'No Internet' tried again SAT-Avo' left without Phone line. Must get OUT.

@iiNet is anyone at Iinet support working I have been on the phone twice trying to resolve my internet issue. 3rd time down this month FFS

@sjdix0n @NBNCo @iiNet Ohh you not referring to the Xbox tweet :) hahaha. Yea, that was a bad time with @iinet last night. Generally it’s been spot on though.

@iiNet @iiWaheeb @NBN_Australia I've been through endless diagnostics with you previously. Your solution last time was to tell me to take my business elsewhere. Not a nice move after 20 years with you. It even seemed too hard in the past for @TelcoOmbudsman.

@iiNet @iiWaheeb @NBN_Australia Really, the bottom line would seem to be that either @iiNet or @NBN_Australia are not providing or supplying enough bandwidth to deliver the service you promised. When demand raises due to an influx of visitors to our region the service slows. It happens every summer.

@iiNet @iiWaheeb ... cont. Tomorrow it might be better or worse. So I can't really make a time in advance. What I do know though is that the problem is either at yours or @NBN_Australia's end, not mine, otherwise I wouldn't be getting acceptable speeds in off-peak times.

@amitchell01 @iiNet Might be wider issues... apparently there is a cable cut from Perth to Singapore as well.

@iiNet @iiDarryn Fixed wireless by the way. No, it's not my modem. Only happens at peak periods. I have some three months of appalling service to look forward to.

@ProperBigG You’ve got to love quality customer service from @Telstra - I’ve only had good experiences with @iiNet and we moved to NBN over HFC not that long ago 👍

@albericie @Colinja21771976 @Telstra24x7 No I have found iinet to be really good. Since connecting to the NBN I have had no problems with wifi.

@bevwilly69 @iiNet Go elsewhere. Their customer used to be the best but really sucks now.

@jomacarthur @iiNet Your internet is so slow, you took a week to reply to my tweet. 🤣

@iiNet @iiTalW Don’t understand. The modem says it’s got an internet signal but nothing is showing in the network available dialog box.

@iiNet @iiTalW No. I called last night and was told it was an NBN issue. This has been resolved but now I can’t connect to the modem wirelessly. Called you guys at midday but no call back. IP confit is just giving me media disconnected

@iiNet @iiTalW Internet dropped out completely last night due to an NBN failure. Signal now back but can’t access the modem at all. Tried a reset but no joy. Can’t reach the IP address of the modem.

Help @iiNet internet down again... nbn modem up ... other no internet... cus# 224973861

@iiNet @iiDarryn Unlimited nbn with you .. customer ref 224973861 raised support ticket hours ago

NBN been down all day in Hillarys Perth... @iiNet @networkoutage

@iiNet All good, seems to be working now. Bad weather possible culprit. Good connection and customer service. Many thanks.👍

@RangKangDamn @iiNet Seriously...... Wtf @RangKangDamn.... I don't know if I am mad or super jealous LOL 😂

@iiNet our NBN has been down for 3 days and whilst iinet has lodged a fault, we have not received any more information about when it will be fixed. iinet ref 337621851. I just want a time frame of when it will be looked at and fixed. Thanks

@iiNet @PlasticFreeJuly Here's an idea... stop sending out terrible isp provided routers that end up in the bin.

@melkettle @iiNet No problems in #mountcotton, best connection I’ve ever had! #nbnwin

@iiNet just started using iinet nbn a few days back and find that the service keeps going down time and again. Just sometime back I wasn't able to connect to the internet for 30 mins. I'm still under the 30 day cooling period and I'm thinking of switching if this continues

@iiNet There must be someone who can be more helpful! My neighbour just switched to nbn with @Telstra and no issues at all

@iiNet They are now saying it’s because of my Netgear modem which iinet don’t support. I seriously can’t keep going through this with @iiNet 😩🔫

@iiNet Still on the phone with them. He doesn’t know why it’s not working.

@iiNet And yes, @iiNet didn’t cancel the technician, but you knew about it at 8am and didn’t tell me until 1:40pm. So I waited around for 4 1/2+, for no reason. Both the speed and the lack of communication at your end are not good enough. Still waiting for that call.