iiNet Outage in Rockingham, State of Western Australia

@iiNet Thank you. I have DM you and realise I have made a mistake ( I think) and have a billing date and two different payment dates. I apologise for this and will pay today the first invoice. I appreciate your help. I am having financial issues which are stressful.

@iiNet Look I just received another one 5 minutes ago after one earlier today to which I responded.m, and was told emphatically I wouldn’t receive anymore. #Do you actually believe you can help me?

@iiNet hello do you actually record in an@appropriante ( that is, not just computerised repetition) as I am frustrated as thought I sorted my issue yesterday and have messages and emails suggesting no attention paid. Bad business ethics.

So @iiNet just called me and offered me better speeds for $10 cheaper a month. The lady on the phone was lovely too. What great service!

@iiNet Can you correct that to 'impacted by our poor infrastructure unable to cope with some hot days, again '?

Frustrating when streaming the #WATLIV game and my @iiNet connection is so awful the game is constantly pixelating and pausing #timeforachange

@iiNet hi, our nbn is down. Is there an issue?

Dear @iiNet why does your website say your support number is 24/7 but when I call that number I’m told to call back during business hours? I have no tv and now I have trust issues.

@iiNet Update: someone sensible called and spoke to Dad. Resolved the lost emails but couldn’t change the quota. So moving my folks to iCloud email addresses. Still crazy it requires a Twitter rant to get proper support and service.

@akkamartialarts @iiNet There's an outage, ummmm.... everywhere

iiNet is actually the worst internet company to deal with. Do not give them your money

@iiNet Service was activated and working fine then stopped restarted for a few hours then stopped

@iiNet Have spoken with Ramzes in Cape Town office. Promised to fix our provisioning and fall back We’d. No word yet. Have paid $300. Just need service turned on. #344947889. Can’t get through on 132258. Thanks

@iiNet I have been trying to get my NBN order completed for TWO WEEKS. 23 year customer. A disgrace! Ref# 344947889. We are running out of mobile data and have been charged for the order! PLEASE RESOLVE NOW

@iiNet is genuinely the worst internet provider

@bijlarchitect @iiNet @TPG_Telecom @NSWBC And here I was thinking this problem with @iinet and @tpg was only in my neck of the woods ...... useless. We are resorting to dish on our roof!

@NBN_Australia Let’s be clear - my provider @iinet knows nothing about what is going on. The fact that there was a service technician at my house was a complete surprise to them. And the technician disconnected me *before* letting me know. Glad I wasn’t doing anything important.

I’d also like to thank the @iiNet support staff out of whom I had to drag every last detail about how the @NBN_Australia fault investigation process would proceed.

@iiNet seventy four minutes and still waiting for support to call back. Not happy @iiNet

@bcurrall80 I know @Telstra gets a bad rap, but I recently jumped from iiNet. Same plan but for extra $10/month get a 4G SIM modem incase NBN goes down. Handy for alarm/cameras etc

@iiNet any chance BizSupport will respond to any of our support emails in the near future? You used to be quite helpful at customer service.

@iiNet have been without mobile from last night. Is there a known outage being investigated?

@iiNet your website says there is no issue with service for our postcode 3216, yet when we call your helpline there's an automated message saying there is a problem, it's been offline for over 24 hours now, any update?

@iiNet so, outage won’t be fixed until 4am, can you explain why it’s taken 2 days so far? And what other Options we have?

@iiNet I'm in Geelong. I know there's a fault. Things happen. I just don't understand how you've had an assessment completed and know what's needed to fix it but still no ETR. Is this 3-5 hours or 3-5 days?

@andy_mossman19 @iiNet @HumeJayk What is going on?? In 2022 when so many people are WFH, this is unacceptable and then for any compensation you want us to talk to someone! This should be auto adjusted for anyone in the area affected.. communicating would help!

@iiNet please provide an update on mobile data issues? Cannot use phone at all without hotspotting from someone else’s device. Both internet and mobile data down! What’s going on please?

@jonosc11 @iiNet @four_outta_ten Agree. Surely someone has got there and though "gee this'll take 12 hours to fix" or whatever. I can't believe they have NO idea.

@iiNet Mobile data is still not working? It’s been over 12 hours. Where can I check mobile outages please?

@jonosc11 @iiNet Still down in Belmont