iiNet outages and service status in Burrum River, Queensland

Problems in the last 24 hours in Burrum River, Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Burrum River, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lathaniel Sydney (@LathanielS5437) reported 6 minutes ago

  <ugh> thats been a painful few days. @iiNet I had to literally accost an NBN co tech, who was working on in the pit (because someone else had zero internet) and he discovered the line was actually broken, thanks for making me spend $500 on a new modem plus plan upgrades because your employee told me "the line is fine". Feel free @iiNet to respond and i will give you the telecommunications ombudsmans reference number for the complaint I lodged. Tell me to "wait 24 hours" and our tier 2 tech will be in contact. I couldn't even speak to them to tell them the issue. Garbage service

• 
  Syed Mahmood (@syedmahmood988) reported 7 minutes ago

  @iiNet on phone since 2+hours but no response and hang up the phone. Either you need to better your service or shut down your company. Worst experience

• 
  Aussie Outlier (@aussieoutlier) reported 11 minutes ago

  Thanks @iiNet for the seamless mobile transfer from Telstra. Does it cost me to use the voicemail service btw?

• 
  Michelle Sullivan @mis@aus.social (@misullivan) reported 16 minutes ago

  @aimyaimless @BazzaCC I do.. and 2FA is a good thing if done right. There is no opt out, and only works with SMS for @iiNet which is a problem for me.. last month I had a SIM card issue.. couldn’t pay my bill or report the internet outage on the NBN for 3 days because of it. My bank is not the same,

• 
  Julia Lawrinson (@julialawrinson) reported 17 minutes ago

  @iiNet You used to be great. Now, you have THE WORST customer service out there. What happened???

• 
  Rod L (@lavo96) reported 17 minutes ago

  @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

• 
  johnjet1 (@johnjet0) reported 18 minutes ago

  @iiNet Discord voice (UDP) stuck on RTC Connecting / No Route on iinet NBN—bypasses instantly with Cloudflare WARP. Known issue with other AU ISPs this week.

• 
  🇦🇺Mdub (@mattwallis81) reported 19 minutes ago

  hey @iinet ive been cut off 6 times while going through your phone options, you might want to look into it. im trying to go through to tech support.

• 
  Llama (@AustralienLlama) reported 21 minutes ago

  Ever since @internode got sold to @iiNet the service has gone to absolute ****. Customer service is **** and slow. And I can tell they dont care. Been an Internode customer for over 10 years, think it's time to leave. @superloopau , what's your customer service like?

• 
  FreshGlade (@FreshGlade) reported 22 minutes ago

  @iiNet @gReb3l You have let it get to public so show us how you handle such a case in public? Embarassment is for sure but what other negative emotions does this humiliation bring forth? Going to socials should NOT be the only way to get good help.