IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (63%)
• Trading platform (22%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Stuttgart	Login	2 days ago
Brest	Trading platform	2 days ago
Valence	Website	2 days ago
Le Puy-en-Velay	Login	2 days ago
Elne	Login	2 days ago
Paris	Trading platform	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Diz-Plin Trading (@DizPlinTrading) reported 1 minute ago

  @IGcom We have 2 large positions open and are unable to log into either account? Can you fix this immediately please!

• 
  iKopite 🏆*20 (@iKoppie) reported 1 minute ago

  @IGcom Can you at least update on the website outage? Zero comms or response from support

• 
  X (@adythompson) reported 2 minutes ago

  First time I open a position with @IGcom in month's and now can't log in, I'm glad I've got the majority of investments now with @Trading212 🙏 Bad show @IGClientHelp 😡

• 
  Molibar (@Molibar) reported 3 minutes ago

  @Tiboti888 @IGcom Thanks, I thought they singled me out for being so bad at this.

• 
  gkandola79 (@gskandola79) reported 12 minutes ago

  @IGcom Can’t get into my account… fix it straightaway, how can someone trade with an account that can’t be logged into @IGClientHelp @IGcom

• 
  smudgedan (@Smudgedann) reported 17 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  gold rutile 🌄 (@rutile369) reported 18 minutes ago

  @IGcom cannot log in - give us more info about the problem

• 
  Perihelion (@PeriHelion96002) reported 19 minutes ago

  @IGcom The platform's fecked. No help or communications to customers.

• 
  AnnRaj (@anandhichetlur) reported 20 minutes ago

  @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

• 
  options_222 (@options_222) reported 26 minutes ago

  @IGcom @Polymarket Damn right 😬

• 
  Rob ⭐⭐️ (@LordBadshot) reported 28 minutes ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

• 
  Frankz (@frankzondervan2) reported 29 minutes ago

  @IGcom can I now only set buy and sell limits to trade? I thought @ii_couk were bad, but this isn't great

• 
  Alan McGee (@Alan_McGee_UK) reported 31 minutes ago

  @IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.

• 
  Fred Coloe (@FColoe) reported 31 minutes ago

  @IGClientHelp hi IG. There appears to be an issue with the mobile iPhone app. When I log in I get a message “session timed out. Please login again” and the app then goes to log in screen.

• 
  DustinDuster (@VVIIIVVIIIVVIII) reported 32 minutes ago

  @IGcom Basically a non existent client support, you better give back the losses we’re forced to take due to your technical error!!

• 
  Jason Hopps (@Jasonhopps) reported 34 minutes ago

  @IGcom would be helpful if your website worked, #IG. Down for ages an no updates, no customer help?

• 
  jelt (@InfoJelt) reported 37 minutes ago

  @IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.

• 
  Sach 🌏 (@sachsyd) reported 37 minutes ago

  Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

• 
  gkandola79 (@gskandola79) reported 41 minutes ago

  @IGcom Sort this problem out now what are you playing at😡

• 
  𝕺 (@Qblivionn) reported 44 minutes ago

  @TheMoneySponge @IGcom How do you move to a different provider while IG is down?

• 
  OD2 Trades (@OD2Trades) reported 44 minutes ago

  @ggreynaomi @Molibar @IGcom sorry. down for me too

• 
  LairdElmski (@LairdElmski) reported 45 minutes ago

  @CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board

• 
  Dave (@djp4976) reported 46 minutes ago

  If it ain’t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

• 
  Joel Deakin (@JMHDeakin) reported 47 minutes ago

  Oh dear @IGcom appears to be down 😑

• 
  ShareSpeccy (@ShareSpeculator) reported 49 minutes ago

  @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

• 
  Usifoh_J 💙🇳🇬🇬🇧 (@johnusifoh) reported 51 minutes ago

  @IGcom Your Trading platform is down for almost an hour now and no communication or updates when this would be resolved.

• 
  The Huntsman (@The_Huntsman23) reported 53 minutes ago

  @IGcom Can't seem to get a hold of anyone here IG...got an unexpected error on my login and can't access the account. the AI chat bot is frozen or it's busy

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 54 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Buttercup Serenity (@cthao2101) reported 55 minutes ago

  @MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out

• 
  MikeN (@Mikenarm) reported 55 minutes ago

  @djp4976 @IGcom They need to sort their **** out. Terrible atm