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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (73%)
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Login (18%)
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Website (9%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Bryant
(@PaulCBryant) reported
@IGClientHelp hi, Need urgent assistance logging in after changing phones, no one answering on your help desk
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Callum Colman
(@CallumColman2) reported
@IGcom @IChronicle Youve got the manpower to tweet and article every 30mins but nobodys around to answer the damn phone?! Prorities people!
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Zara
(@zarazaib1) reported
@IGcom It’s been all day!! Please do something! This is such bad service
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Callum Colman
(@CallumColman2) reported
@IGcom Customer service advice, allow people to withdraw and also answer the damn phones, you should already know these. Its not tricky
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Can't think of a cool name yet
(@R16025131) reported
@IGcom @IGClientHelp fantastic broker but terrible one too when problems occur & u try getting them to sort only for them to send u back & forth & no success. Only a madman repeats same things & expects a different result each time 🙈
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Merlin Magyck
(@MMagyck) reported
@IGClientHelp Deposited money 4th May. On 9th May still not in my account. Asked live-help to assist. They gave me email helpdesk in UK. No reply to that after 12 days! No money in account. Just spoke to livehelp who now cannot find the email. Appaling lack of service
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Richard Nell
(@RichardNell5) reported
@IGClientHelp I funded my international account for the first time on 25 May and the funds are still not reflecting in my account. I also have trouble loading the proof of payment. What should I do other than sending a mail and wait for a reply?
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Paul Bryant
(@PaulCBryant) reported
@IGClientHelp hi, is there a help desk available today? Need assistance logging in after changing phones
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C
(@saladoger) reported
@IGcom @IGcom Awful company!
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Savio silva
(@Saviomsilva) reported
Ig platform issue @IGcom Unable to close nasdaq 100 Called support and was told is sporadic but it isnt two friends having same issue
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Can't think of a cool name yet
(@R16025131) reported
@IGClientHelp Hi @IGClientHelp @IGcom sent all the info, still no reply or resolution to the problem. Getting really frustrating as it's been ongoing for 4 days now. I'm sorry to say, really bad customer service so far!
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Teejay67
(@teej67) reported
@IGcom Listen, I just want to be able to shout loudly into my mobile things like "Buy the dip..short that sucker to Hades....hold till it tops out..when does the WAZIDEK open in Asia?...close up our positions...damn, we took a bath; just got too greedy", while wearing red braces?
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No_Fear_Crypto_Novice
(@MirrorTradeTSL) reported
@IGClientHelp hi .. is it possible to call your help desk to close an open bitcoin position. I didn't realise that the market closed with IG on a Fri night 10pm.
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Connor
(@connor607) reported
@IGcom having technical issues with the App once again, think it’s time to find a new platform, yours is outdated and unreliable
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Can't think of a cool name yet
(@R16025131) reported
@IGClientHelp @IGcom an utter disgrace in terms of customer service. Haven't been able to trade on my account for over a week due to an unknown reason, missed a number of trade opps yet nothing but false promises & excuses from IG to resolve. Empty apologies!
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Rebecca Gill
(@divelizardwa) reported
@IGClientHelp Hi, why can't I talk to anybody in client help, I have been hung up on 5 times on the help phone line, I get you are busy, but this is beyond ridiculous!
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Charles Oakden
(@darkkhorse42) reported
@TheFCA @IGClientHelp oh the irony of being called IG Client Help. No help available, currently on hold for over half an hour AGAIN! still no answer. Simple issue, promised it would be resolved - not done yet
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Zara
(@zarazaib1) reported
@IGcom how long to email? I’ve been calling and emailing? Need help accessing tradingview
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BX Jaeger
(@BoerXu) reported
@IGClientHelp @IGcom I've called and emailed and still no response. honestly this is appalling service as you've basically locked my money from trading, potentially resulting in losses for me. This is failing in your basic duty to be a broker.
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Paul Newman
(@pauln241) reported
@IGcom I love your OLED TV's, but please fix the issues with C9 OLED, Atmos lag when going from Xbox to TV then TV to AMP and only 06Hz Dolby Vision. or could I trade my C9 for new OLED TV to fix issues? I can buy another one as I also have a B6 OLED. Thanks.
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Connor
(@connor607) reported
@IGClientHelp Got through after 45 min and issue resolved
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fabios
(@fabios23639271) reported
@loveisaduel @IGClientHelp @IGClientHelp need help can somone call?
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AndY B
(@Bowen85AI) reported
@zarazaib1 @IGcom @rosbergxracing They lock you out of live trades with no warning, stop you opening new positions to hedge your bets and lock your stop loss so you can’t lower it to rife out the manipulation. Spread betting. Market volatility they said. Platforms crashing like stock cars but we don’t have issues
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Connor
(@connor607) reported
@IGcom @IGClientHelp having technical issues with the App once again, 30 minutes on the phone and still not answered, think it’s time to find a new platform, IG is junk
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Adam
(@AdamYi12317668) reported
@JMahony_IG @IGcom Probably down another 30% soon. Patience
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Rasitha Leelasena
(@rasithal) reported
@IGcom your support is appalling. I have a query re trailing stops. Pls DM me
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wrhhn hgbjhbb
(@lasch111) reported
@IGClientHelp Hello help team, I have a question Why is there no positioning tool which shows me my P/L, like where my StopLoss and Profit taking is before I am about to take a trade?
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Zara
(@zarazaib1) reported
@IGClientHelp What does that mean? No one emailed me with instructions or anything and still waiting for that call back. Honestly at this point I think I should just withdraw out of ig! Super disappointed with the service
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Charles Oakden
(@darkkhorse42) reported
@IGClientHelp I would believe this to be sincere if you had contacted me via direct message so I could reply securely. Simple issue of transferring some money - one week later and despite promises from customer services still not dealt with. Window dressing for @TheFCA ?
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Zara
(@zarazaib1) reported
@IGClientHelp Hi im having some issues with my funds. I need help urgently, no one is picking up so contacting here