IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (55%)
• Login (27%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	8 days ago
Markt Schwaben	Trading platform	9 days ago
Castleford	Withdrawals	15 days ago
Paris	Login	29 days ago
Brussels	Trading platform	1 month ago
Upminster	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joseph Mata CRYPTO (@GetChillSnoopy) reported 2 minutes ago

  @IGClientHelp withdrawals getting denied, no reason explained. Email sent and now account cannot login. Of course this happens when the weekend hits.

• 
  jelt (@InfoJelt) reported 4 minutes ago

  @IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.

• 
  andy mufc (@AndrewFearn95) reported 4 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.

• 
  Rich On Macro (@RichOnMacro) reported 9 minutes ago

  @kev123703 @IGcom It’s not the borrow that’s the problem, 10 minutes after Harper requests him to get borrow, he says they are short 100m of stock! Even with borrow, then it would be highly unethical to slot 5 different banks in £20m each just before a -8% announcement! You’d get cut off from all!

• 
  Tom Morris (@TomMorris16) reported 12 minutes ago

  @englandcricket @IGcom The worst bowling attack I've ever seen

• 
  Matt (@MattySP500) reported 12 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Mr R (@MrR1chmond) reported 17 minutes ago

  @IGSquawk @IGcom have you not woken up yet? System down?

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 20 minutes ago

  @englandcricket @IGcom No problem brooky

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 22 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Jam4U (@Jam4u_75) reported 23 minutes ago

  @IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?

• 
  The Return (@TumbleweedChase) reported 25 minutes ago

  @englandcricket @IGcom You reminded me the cricket was on, so i turned it on and we're now down to 7. 😒

• 
  QuantumX (@QuantumStateX) reported 27 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  rohitchad18 (@rohitchad18) reported 28 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  Matt (@MattySP500) reported 30 minutes ago

  @IGcom But no charts, so you have to flick between accounts... pain in the arse really. Better platforms out there for crypto Will you be able to trade on high volatility days as you do have a tendency of having "We are experiencing issues" on high volatility days.

• 
  Matt (@MattySP500) reported 31 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Brooksy (@brooksyruns89) reported 31 minutes ago

  @RhysBenjamin @englandcricket @IGcom He’s hardly a scapegoat? He’s awful

• 
  Matt (@MattySP500) reported 31 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  AnnRaj (@anandhichetlur) reported 33 minutes ago

  @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

• 
  Casino Capital (@CasinoCapital) reported 35 minutes ago

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  King (@KK39072403) reported 35 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

• 
  Abs B (@AbsB498343) reported 35 minutes ago

  @englandcricket @IGcom Whats happened to Ducketts form? Hope he gets these awful innings out of his system before the Ashes. Tbf was an unplayable delivery

• 
  Dougparkspropertynest (@network_surrey) reported 42 minutes ago

  @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

• 
  Kryptogem110x (@kryptogem110x) reported 44 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  K4bala (@k4bal4) reported 44 minutes ago

  @IGcom does your platform is down? I can not trade

• 
  Macro Joe (@wealthelf) reported 46 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  fundamentally its a bargain (@its_fundamental) reported 47 minutes ago

  Any answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.

• 
  TomMcAdamNo5 (@McAdamNo5) reported 54 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  fundamentally its a bargain (@its_fundamental) reported 56 minutes ago

  @IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.

• 
  ATHAR (@Atharcrypto) reported 57 minutes ago

  @IGcom Let’s help your project get the attention it deserves. Work with us—DM me!

• 
  Stephen Hampson (@StephenHampson) reported 58 minutes ago

  @englandcricket @IGcom Having to watch these clips here because @virginmedia provide such a shocking service to its customers. Not been able to watch anything since Wednesday. Bravo