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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (79%)
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Website (11%)
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Login (11%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform | |
| Leer |
Trading platform | |
| Berlin |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Ferguson
(@fergulike) reported
@IGClientHelp why do you never respond to customer queries?
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Hayeswood Ashdown FX/Futures Trading
(@h_a_trading) reported
@IGClientHelp Got booted out of web platform and now getting "unexpected error" when trying to log back in, is there a problem at your end or is it me?
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Sava on Crack
(@SavaFN) reported
@IGClientHelp @malinda63998104 I have the exact same issue. Whenever I login my account it says I have been locked. Upon resetting my password and logging back in, I am still somehow locked. Please could you provide help with this. I have yet to receive any response to my email on Sunday 30th.
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Sarah Rose
(@SarahRose2468) reported
@IGcom does anyone actually answer your support number? If not you should turn off call waiting. This is ridiculous
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Joe Morris
(@Joe55223459) reported
@ESInvesting @IGClientHelp Kindly contact @steven_specter on Twitter he can fix that for you
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Han
(@hkteoh) reported
from
Watford, England
@IGClientHelp help.. can’t log in .. been suspended for not using for a long time. Thinking of using now . Possible ?
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Nah then 🙂
(@bot13737282896) reported
@IGClientHelp When will the bug with volume not updating web platform be fixed? Volume will show when viewing a stock but doesn’t update. It’s really hard to day trade with volume. I reporting it to IG 8 weeks ago, by email, provided screenshots, followed up, but still no fix 🤨
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Elite Soldier
(@ESInvesting) reported
@IGClientHelp Probably can't login because you want to buy $AMC OR $GME mate
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Rich Ad
(@RichAdcock90) reported
Imagine being on hold for 40 minutes for IG help & support and still no answer.... Fuming! @IGcom
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theogoogle
(@theogoogle) reported
@IGcom hey IG what a hell is going on?I submitted 3 support requests in the past 7 days, not a single answer! Seriously is it how you take care of customers? As a customer with 2SV I am still unable to login (even after password reset) for the last week! Can anyone help??
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Trader29
(@Badmancricketer) reported
@IGcom The worst company ever ! They are not reliable ! Customer service is shocking ! The platform goes down and when you want your money they stall you for days on end , hang up on you , treat you like ****
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Ammar
(@ammaramin78) reported
@IGClientHelp I'm fed up with your rubbish customer service
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Ricky
(@RickyToddz) reported
@IGClientHelp L2 Dealer is not working what can be done to fix this? I have subscribed to L2 for NASDAQ
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Trader29
(@Badmancricketer) reported
@IGSquawk @IGcom Login fails , poor customer service , money disappears . These lot are just crooks ! Seriously avoid this company
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Carlitos Way
(@UCHEOMA1) reported
@IGClientHelp The demo is down? Can you give an update on this. You never seem to proactively flag issues. Your status site is FAKE!! Everything showing as green when systems are clearly broken!!
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Hrndkofjbd
(@tweetsCB_) reported
@IGClientHelp Hi, I am paper trading some spreads. Can't seem to open a position on QELL (commons or forwards). Doesn't come up with a rejection notice. I called earlier about this but sat on hold for over an hour and gave up. Are you able to help?
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Trader29
(@Badmancricketer) reported
@IGcom Worst customer service ever ! Do not trade with this company please
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Zubair
(@Zubairssss) reported
@IGClientHelp not impressed had been waiting on a call for customer service for an hour and five minutes. I can't withdraw cleared funds, gives me an error message?
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Amoanster
(@Amoanster) reported
@IGcom please remove restriction around #AMC. Its hardly a volatile stock anymore - flatlined for days. Other brokers have done this, why not @IGcom? Cannot average down on my entry and likely to lose money over this.
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Carlitos Way
(@UCHEOMA1) reported
@IGClientHelp The demo platform is down? Can you give an update on this. You never seem to proactively flag issues. Your status site is FAKE!! Everything showing as green when systems are clearly broken!!
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洛笙
(@7Obhlb779b75IfI) reported
@IGcom Hi IG!!!Please help!!! There's difficulty to log in my Ins account. 7 days ago I register a new account by my email then it require me to tide a phone number and tells me need 24hours to verified, but I can't log in to my account until now. The help center can't pass.
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theogoogle
(@theogoogle) reported
@IGClientHelp @SavaFN Exactly the same for me! This is really unacceptable, same issue with 2SV enabled and 3 support requests, never ever had an answer! Please help.
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Stuart Dalton
(@stuie1963) reported
@IGcom 3rd time in a week the platform is down. What are you doing . Give your clients some idea, this is appalling service.
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AshaRSG
(@RsgAsha) reported
@IGClientHelp @chunkymonkeeee Does your scheduled maintenance last days at a time, as I have not been able to get on for days, soon after you stopped selling GME and AMC
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Paul Ferguson
(@fergulike) reported
@IGcom why do you never respond to customer queries?
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Carlitos Way
(@UCHEOMA1) reported
@IGClientHelp @aimraider The demo is down? Can you give an update on this. You never seem to proactively flag issues. Your status site is FAKE!! Everything showing as green when systems are clearly broken!!
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Elite Soldier
(@ESInvesting) reported
@IGClientHelp Hello ***********. When are you going to get off the payroll given by Melvin and actually look after your customers? I want an in depth reason as to why we can't buy $AMC and $GME. Don't even go there with "merrrgh volatile" your moms volatile down the motel
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Carlitos Way
(@UCHEOMA1) reported
@IGClientHelp What's with the Community Forum? Is there a technical issue and if so when will it be back? Hope you're not trying to censor clients in light of recent market developments and access issues
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kent riboe
(@riboe_kent) reported
@IGClientHelp So what you're saying is when a client needs help to get verified, he needs to get verified first, to use live chat to get help to get verified so he can use the live chat? That's rather convenient for clients I guess :)
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David Humphreys
(@davidchumphrey6) reported
@IGClientHelp Is there any chance that you could answer the phone please? I have been on hold for 2 hours waiting to speak to someone because I need to close a position and the neither the website or the app will let me. This is very bad service.