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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 62% Login (62%)
  • 21% Trading platform (21%)
  • 13% Website (13%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Stuttgart Login 18 days ago
Brest Trading platform 18 days ago
Valence Website 18 days ago
Le Puy-en-Velay Login 18 days ago
Elne Login 18 days ago
Paris Trading platform 18 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • anandhichetlur
    AnnRaj (@anandhichetlur) reported

    @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

  • gercekci_V
    CT🪐 (@gercekci_V) reported

    @IGcom MAYBE YOU SHOULD HAVE A FASTER REACHABLE CUSTOMER SERVICE ESPECIALLY WHEN YOUR SYSTEMS ARE NOT RESPONDING!!!

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @igcom it’s working now. Why no announcement or customer service?

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

  • InfoJelt
    jelt (@InfoJelt) reported

    @IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.

  • Mikenarm
    MikeN (@Mikenarm) reported

    @djp4976 @IGcom They need to sort their **** out. Terrible atm

  • BezosRic
    Ric₿ezos (@BezosRic) reported

    @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

  • HaraldHadrada2
    Harald Hadrada (@HaraldHadrada2) reported

    @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

  • iKoppie
    iKopite 🏆*20 (@iKoppie) reported

    @IGcom Can you at least update on the website outage? Zero comms or response from support

  • ShareSpeculator
    ShareSpeccy (@ShareSpeculator) reported

    @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

  • VVIIIVVIIIVVIII
    DustinDuster (@VVIIIVVIIIVVIII) reported

    @IGcom Basically a non existent client support, you better give back the losses we’re forced to take due to your technical error!!

  • A7068AP
    peter (@A7068AP) reported

    @IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.

  • yoshiwatusi
    Yoshiwatusi 𐤊 (@yoshiwatusi) reported

    @iKoppie @IGcom They doing the bitmex/coinbase cant login

  • djp4976
    Dave (@djp4976) reported

    @IGcom You’re going to lose a hell of a lot of investors from your platform shortly due to these changes coming in, looks like no more ‘Request for Quote’ orders, limit and market orders only, wouldn’t be so bad if your orders actually got filled, you’ve always been useless with those, seems like only US stocks get filled with U.K. stocks sat there being unfilled all day even when there’s plenty of stock available within that order price

  • Woodywudpeck
    gin&pinklemonade (@Woodywudpeck) reported

    Just shows you how bad @IGcom are ..I have a stop at 49.7p with spreadex but that WASN'T triggered so they have not used genuine prices. Complaint sent

  • MattySP500
    Matt (@MattySP500) reported

    @IGClientHelp mobile login on iphone not working ?

  • Helix1985
    jm (@Helix1985) reported

    @IGcom I can’t log in!!! For the last hour when volatility is at its worst. No message back on what’s app or answering the phone. Disgusting service

  • InvestTortoise
    Tortoise investor (@InvestTortoise) reported

    @andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵

  • paapikeeda
    अनिल (@paapikeeda) reported

    Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

  • LorenzettiRob
    Roberto Lorenzetti (@LorenzettiRob) reported

    @Molibar @IGcom it’s down for me too.

  • howsmygf
    howsmygf (@howsmygf) reported

    @IGcom still cant login

  • noah_phd
    Noah Silverman, PhD (@noah_phd) reported

    @IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing

  • avinashkaware01
    AK (@avinashkaware01) reported

    @IGClientHelp Extreme platform outage today. I was locked out of my account from 14:30 to 16:30 despite repeated login attempts. This system failure directly prevented me from closing my Daily US Tech 100 Call at DH152.1£, resulting in a great loss. IG should compensate for that.

  • QuantumStateX
    QuantumX (@QuantumStateX) reported

    @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

  • DartronTrading
    DartronTrading (@DartronTrading) reported

    @MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @igcom still can’t login after over an hour. Anyone know what’s going on?

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

  • gskandola79
    gkandola79 (@gskandola79) reported

    @IGcom Sort this problem out now what are you playing at😡

  • privateinsto
    Private Insto (@privateinsto) reported

    @IGcom have you gone out of business ? No answer from your phones and emails and the platform is down Shocker Is this the end ?