IG status: trading issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (63%)
- Trading platform (22%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuttgart
|
Login | 3 days ago |
 Brest
|
Trading platform | 3 days ago |
|
Valence
|
Website | 3 days ago |
|
Le Puy-en-Velay
|
Login | 3 days ago |
|
Elne
|
Login | 3 days ago |
|
Paris
|
Trading platform | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
-
D.B.A. Galbraith (@DeeBeeEyyGee) reported@CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route
-
DartronTrading (@DartronTrading) reported@MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.
-
Peroni (@BantheGoldKit) reported@englandcricket @IGcom Shame that the rest of them batting are useless. Playing stupid shots
-
nick h (@NickHol06) reported@IGcom having issues getting a quote anyone else ????
-
gkandola79 (@gskandola79) reported@IGcom Can’t get into my account… fix it straightaway, how can someone trade with an account that can’t be logged into @IGClientHelp @IGcom
-
Richard (@Richard85801567) reported@IGcom IG zero support main line inoperable London number no one answers live chat and WhatsApp get left hanging IG is utter dog **** do not risk your money on IG join any other ANY but if
-
dismantle_ (@JJJorange) reported@IGcom @financialombuds If anyone @IGcom is reading this, I still have had no acknowledgement from my support request sent Friday. I emailed yesterday as follow up for the complaints process.
-
Carl (@Tyranus2010) reportedIs there a issue with you app? My open positions are not updating and so im unable to close or edit them. @IGcom
-
jm (@Helix1985) reported@IGInternational @IGcom @IGClientHelp Your website is down and I’m unable to trade at the most important time. This is ridiculous.
-
STUPPYTRADER (@stuppytrader) reported@IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no response beyond GIO..; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?
-
gin&pinklemonade (@Woodywudpeck) reportedAnyone else having issues logging into @IGcom can't get in on any apps of accounts
-
AnnRaj (@anandhichetlur) reported@IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please
-
smudgedan (@Smudgedann) reported@IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.
-
Dougparkspropertynest (@network_surrey) reported@IGcom Is there ANYONE answering your phones or Whatsapp Help messages ??!!… now been on hold for nearly 10 minutes !… this is NOT a great service at all. How can i get help to log in to my account?… am unable to via either mobile or laptop !
-
GOD OF NOTHING (@GODOFFI) reported@Woodywudpeck @IGcom They are pure rubbish!! I stopped using them in 2023. They couldn't even issue a simple P&L statement 🙈 despite explaining then how to do it leave alone leave alone platform working smoothly 😬
-
QuantumX (@QuantumStateX) reported@IGcom Customer Service Down
-
Macro Joe (@wealthelf) reported@HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!
-
iKopite 🏆*20 (@iKoppie) reported@11invest @IGcom Just got a template response from support, telling me to clear cache and switch to wifi haha
-
Andrewdc208 (@andrewdc208) reported@IGClientHelp did ur system just go down?
-
Lord H (@LordHofH) reported@IGcom Your trading platform has been down for an hour now for everyone, and no comms to users whatsoever. Sort your Sh.t out for gods sake !
-
MB (@MBdaytrading) reported@IGcom so says goto status page then get this !! @IGcom This page is currently inactive and can only be viewed by team members. To see this page, sign in or request an account.
-
11invest (@11invest) reported@IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?
-
Jarvy55 (@Jarvy55) reported@henrymcivor @IGcom Terrible customer service no replys to emails.
-
dismantle_ (@JJJorange) reported@IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.
-
MB (@MBdaytrading) reported@IGcom not working on companies like vod even!!!
-
OD2 Trades (@OD2Trades) reported@Molibar @IGcom down for me too
-
DV8OR (@dv8or1) reported@IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.
-
⚡️GeordiePhil⚡️ (@GeordiePhilUK) reportedIG advertising on the up IG client service tanking Over the last year the quality of service all round from @IGcom has been shocking. @IGClientHelp what is going on!
-
💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported@IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking
-
james kiernan (@jameski07874400) reported@IGClientHelp can’t login via app or web ??