Is IG down?
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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (70%)
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Login (20%)
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Website (10%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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SellSide S.p.A.
(@SellSideChile) reported
Hey @IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation
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george
(@gezed) reported
@IGClientHelp unable to login into app or website, are there known issues atm?
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EyeIgnite
(@EyeIgnite) reported
@IGClientHelp Hello do you have any staff whatsoever? Your platform is not working during trading hours. Fix it please.
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stimmi neutron
(@stimmi_neutron) reported
@IGClientHelp i cant login to my trading account help!
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Peter Sedge
(@PeterSedge) reported
G Client Help @IGClientHelp your platform has just gone down
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Nyle Levi
(@nylelevi) reported
@IGcom I'm still not able to get into my account since last night due to your platforms log in issues!
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Julian Bell
(@belljul) reported
@igclienthelp when will your platform be back up? It's down in Android app, edge and chrome!!
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Tyrone White
(@tpw100) reported
@IGClientHelp It appears to be back to normal service, thanks.
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Naina Bhaskar
(@NainaBhaskar2) reported
@Kaataa_K13 @IGcom Mind doesn’t let me log in, “unexpected error” for the last 20mins. #IGcom. Trying to get through to them on the phone.
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MartinRoberts
(@M4Roberts) reported
@IGcom why can’t I access my account? Unexpected error!! Losing money??
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Siddharth Wandrekar
(@siddswand) reported
@IGcom Cannot login in the account .
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FabFlamingoTuitionCo
(@fab_flamingoo) reported
@IGClientHelp My account has logged me out and now fails to recognise me as an account holder... help...please!
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TV Polls
(@TVP0LLS) reported
@IGClientHelp im having terrible trouble dealing with or connecting with your customer care re an NB point about my account ... 45 mins on hold? Please help
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp Why has it taken IG this amount of time to engage with a serious issue? And whilst all of this is taking place, it's perfectly fine for IG to expect a day trader to remain totally stagnant whilst you think of a lame excuse?
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Aston Girl
(@reb40) reported
@IGClientHelp any problems we need to be aware of logging in? US markets are open but I keep getting ‘Login Failure’ on the IG app.... #disappointing
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Hodgo
(@Hodgjo) reported
@IGClientHelp any way I can deal with you at the moment. Phone, login all down. Please advise/DM me.
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jonnywillamson
(@jonnywillamson) reported
@IGClientHelp platform down
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M@H
(@modges_m) reported
@IGClientHelp No one answering phone. Chat been loading someone to help for 20 mins. 2 phone numbers will not connect. My account has an unexpected error. How can i speak to someone pls?
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MadAtMarkets
(@Mad_At_Markets) reported
@modges_m @IGClientHelp It's not specific to you. Global error
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Habib El Amiri™
(@LongTradeBrain) reported
@IGClientHelp is your app down? I can't login?! It says 'this platform is currently unavailable'
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Leslie Annan-Forson
(@laf2) reported
@IGClientHelp your systems are down? Cannot log in. Your phone lines also down? Keeps disconnecting when trying to call.
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Adam Galpin
(@galpination) reported
@IGClientHelp why can't I log into my online account. Keep getting an unexpected error message. This is costing me money!
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Dorin Symon
(@DorinSymon) reported
@IGClientHelp multiple emails, phone calls, webchat since December, over 10 hrs of effort to find a solution...and yet no help, not even a response from IG to activate my account. About to leave!
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Naina Bhaskar
(@NainaBhaskar2) reported
@IGcom Why is your app not working? Can’t even log on the web browser either since 8pm today. Can’t get through on the phone either. @IGcom #igcom
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Tody
(@Tody95641607) reported
@IGClientHelp why is ur platform down now9?
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jaxx7048
(@jaxx7048) reported
@IGClientHelp funny that no one picked up the phone when I dialled in as an existing customer but i was attended to when I dialled in as a new customer. Great service!
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jaxx7048
(@jaxx7048) reported
@IGClientHelp does anyone work at IG these days? I have been ringing for 10 mins and no one is picking up... your customer service is ****
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Habib El Amiri™
(@LongTradeBrain) reported
@IGClientHelp It was all resolved after a little while. Although I think it would have been nice to email your customers as it happened. In the same way that you email for news so that we know it is a general issue you are working on. Just a thought.
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Kat K
(@Kaataa_K13) reported
@NainaBhaskar2 @IGcom I have IG running in a browsers throughout the day, hence why I had access, but I just got "kicked out" and can't get back in either getting the same error as you
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lee
(@powertrader74) reported
@IGClientHelp help please i cannot log into my spread bet account?