IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Login (33%)
• Website (11%)
• Withdrawals (6%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	3 days ago
Narbonne	Login	3 days ago
Charleville-Mézières	Website	3 days ago
Figeac	Login	4 days ago
Clichy	Login	8 days ago
Sérignan	Trading platform	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave (@djp4976) reported 5 minutes ago

  @IGcom You’re going to lose a hell of a lot of investors from your platform shortly due to these changes coming in, looks like no more ‘Request for Quote’ orders, limit and market orders only, wouldn’t be so bad if your orders actually got filled, you’ve always been useless with those, seems like only US stocks get filled with U.K. stocks sat there being unfilled all day even when there’s plenty of stock available within that order price

• 
  IG (@IGcom) reported 8 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  Matt (@MattySP500) reported 9 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  DV8OR (@dv8or1) reported 14 minutes ago

  @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.

• 
  Jumpers for Goalposts (@UKFootie66) reported 15 minutes ago

  @englandcricket @IGcom What an awful bowling line up

• 
  DV8OR (@dv8or1) reported 17 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  Ric₿ezos (@BezosRic) reported 20 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Matt (@MattySP500) reported 21 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  ShareSpeccy (@ShareSpeculator) reported 22 minutes ago

  @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

• 
  ShareSpeccy (@ShareSpeculator) reported 23 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  AnnRaj (@anandhichetlur) reported 25 minutes ago

  @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

• 
  Rosen (@AZMIH_Rosen) reported 34 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  Harald Hadrada (@HaraldHadrada2) reported 34 minutes ago

  @Mikenarm @IGcom Because they are **** now and not a service company and just spread betters betting v clients

• 
  Benjamin Hernandez 🔥 (@benjamin_hsys) reported 36 minutes ago

  @IGcom flash crash again huh

• 
  MB (@MBdaytrading) reported 37 minutes ago

  been holding for @IGcom for over 30 mins ! awful

• 
  Tan Eriogerg (@nasteegee) reported 38 minutes ago

  @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

• 
  logan (@logan_000711) reported 38 minutes ago

  @I_am_DipCh @englandcricket @IGcom With all due respect, you're not body mechanics expert,he was still bowling 90 miles so calm down ☝🏻👍🏻 maybe just cramps as morgan said in comms

• 
  Andrew Whitaker (@whitaker_andrew) reported 41 minutes ago

  @RhysBenjamin @englandcricket @IGcom Agree to an extent but he’s been poor for a while. This series he’s been another opener though, losing an opener in the first over far too many times. Sibley had a good season and should have been in the squad for stability at the top of the order

• 
  Aaron ***** (@AaronCocks86016) reported 42 minutes ago

  @ChazWood5 @englandcricket @IGcom Worst bowling attack for sure, it’s horrible

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 49 minutes ago

  @IGcom morning. You have blocked my account, your help desk can give me no reason for this. I have tried 3 times to withdraw my balance to no effect, your help desk say there is no record of withdrawal application even though I have email conformation. Is there an issue?

• 
  Matt (@MattySP500) reported 50 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  dismantle_ (@JJJorange) reported 50 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  Noah Silverman, PhD (@noah_phd) reported 51 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  Noah Silverman, PhD (@noah_phd) reported 51 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  K4bala (@k4bal4) reported 53 minutes ago

  @IGcom does your platform is down? I can not trade

• 
  Andy Gill (@andygill76) reported 53 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  smudgedan (@Smudgedann) reported 54 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  Martha (@Martha_aka_eve) reported 55 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked

• 
  Breakout Capital Ventures (@BreakoutCV) reported 57 minutes ago

  @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2

• 
  Jam4U (@Jam4u_75) reported 59 minutes ago

  @IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?