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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 50% Trading platform (50%)
  • 25% Website (25%)
  • 25% Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Berlin Login 9 days ago
Southwark Login 9 days ago
Radstock Website 26 days ago
Kendal Trading platform 1 month ago
Leer Trading platform 2 months ago
Portsmouth Trading platform 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • Kaataa_K13
    Kat K (@Kaataa_K13) reported

    @serocan95 @Trading212 @IGcom What do you mean that they rejected your withdrawals?! That's not right... And yes the tax free spread betting is good. The only issue I have is that you can't average your price and instead you have to keep opening new positions

  • vibhorjains
    Vibhor (@vibhorjains) reported

    @IGcom waiting for account activation since quite long and not able to get any help from your Helpdesk. Nobody is even reverting to emails.

  • Sphiwe70143069
    Sphiwe (@Sphiwe70143069) reported

    @IGClientHelp I would really appreciate it if I can get help i have been waiting since yesterday for a reply

  • davidalexallen
    david allen (@davidalexallen) reported

    anybody else having issues getting through to trading desk of @IGTRADING1 @IGClientHelp i wait 30mins and nothing, or 15 and then get cut off!

  • theotherdylan
    Dylan Evans (@theotherdylan) reported

    @PeterSedge @IGClientHelp Just signed up with @IGcom yesterday and unable to login, how often does this happen?

  • settling_
    Settling Trades (@settling_) reported

    @Alana04728407 @IGClientHelp @Alana04728407 can you dm me. I got account approved already . now its just that their support is non existent and i got my funds stucks although not much as i used those funds for just trying out things on IG

  • ElcryptoEscobar
    PUMP MY BAGS (@ElcryptoEscobar) reported

    @CMCMarketsAusNZ Your customer service is **** I couldn’t even get my password changed through your website it wouldn’t send me the reset code I’m now using @IGcom

  • Jiacoco1
    Jiacoco (@Jiacoco1) reported

    @IGcom hi IG your app is not working properly. When I login I couldn’t open my share trading account. It says ‘unexpected error occurred’. Can you please fix this issue ASAP?

  • mcintyre2009
    Zak M (@mcintyre2009) reported

    @IGClientHelp is it possible to get my account reactivated here? I assume it’s suspended because I haven’t used it. I don’t really have time to phone customer service

  • TweetMeADollar
    Mark (@TweetMeADollar) reported

    @IGcom who can I email regarding an dividend withdrawal issue on my share account. Tried @IGClientHelp but no luck, support chat but no answer, and email but no reply for a few days

  • Kaataa_K13
    Kat K (@Kaataa_K13) reported

    @serocan95 @Trading212 @IGcom That's why I withdrew all my money and went to IG! T212 are so bad

  • JMahony_IG
    Joshua Mahony (@JMahony_IG) reported

    @thebetterquest1 @IGcom Well yes but we cannot keep thinking about how great the current HPI figures are without recognising that demand could completely dry up in a month or two... To a large extent that has been why the recovery has been slow for housebuilders though so partially priced in.

  • Kaataa_K13
    Kat K (@Kaataa_K13) reported

    @chileshewabo Hi, it arrived this morning some of which is already sitting with @IGcom I had a look at @Plus500 - I know you were also looking for minimum 1:5 , but they had all EV at 1:1 so doesn't suit me. Also no pre & post market. Great customer service though

  • bergosbg
    cryptobergo (@bergosbg) reported

    @JMahony_IG @IGSquawk @IGClientHelp Hi, the fact I couldn't move my stop resulting in me losing return! This is not acceptable...what's the email address so I can make a formal complaint?

  • blondeamon
    blondeamon (@blondeamon) reported

    @IGcom It's disgraceful to raise your CFD prices by 250% for the same service. At least lower your minimum prices, £10 is way too much!!

  • Kaataa_K13
    Kat K (@Kaataa_K13) reported

    @NoCensCH @Trading212 @IGcom Sure and I don't think anyone had any issue with them having bigger spreads comlared to competitors before people were entering into position, but changing spreads to force people into losses on existing positions is not OK

  • fabios23639271
    fabios (@fabios23639271) reported

    @IGClientHelp need help on the account Rafael Longui - need somone to call to make a deposit the card system wasnt working please call asap.

  • Saffron33996036
    Saffron (@Saffron33996036) reported

    @IGClientHelp I have not been able to access/withdraw my funds for what is now 7 days - this is unacceptable! I have lost a of money in the mean time. And now the team has closed for the weekends - I need the money NOW. What sort of service is this? #poorcustomerservice

  • settling_
    Settling Trades (@settling_) reported

    @IGClientHelp @IGClientHelp my account already got approved but i am not satisfied with support team. I am having some issue and i am not hearing much from your support team either

  • RealDennys
    Dennis Zuraw 🐙 Sentivate.com (@RealDennys) reported

    @IGClientHelp Is everyone experiencing issues? It can't be just me.

  • newone1115
    newone11 (@newone1115) reported

    @IGcom I’m having problems with my investment Account I’ve emailed & try to call can’t get through

  • Kaataa_K13
    Kat K (@Kaataa_K13) reported

    @IGcom could you please DM me? I need help with opening CFD account

  • Saffron33996036
    Saffron (@Saffron33996036) reported

    @IGcom I have not been able to access/withdraw my funds for what is now 7 days - this is unacceptable! I have lost a of money in the mean time. And now the team has closed for the weekends - I need the money NOW. What sort of service is this? #poorcustomerservice

  • Saffron33996036
    Saffron (@Saffron33996036) reported

    @IGClientHelp @IGcom Why am I paying share commission fees for such poor customer service? @freetrade I am coming your way

  • davidalexallen
    david allen (@davidalexallen) reported

    @IGClientHelp what is happening i cant even get to my account? app not working website not working? @IGTRADING1

  • foodielondoner
    Tim Jones (@foodielondoner) reported

    Useless @IGcom @IGClientHelp this is the SECOND DAY in a row I have sat on hold for an eternity waiting for someone to be bothered to pick up the phone and help me switch my 2FA to a new device. I think I will be closing my IG account at this rate. Useless.🤬

  • newone1115
    newone11 (@newone1115) reported

    @IGClientHelp I have account problems tried to email but no help

  • gauravdott
    Gaurav Chaudhary (@gauravdott) reported

    @IGClientHelp I have sent a direct message for support to my query. Do you mind please responding to that?

  • fabios23639271
    fabios (@fabios23639271) reported

    @foodielondoner @IGcom @IGClientHelp Market what? you must be kidding there is no move on the market and you are using this excuse come on! Help your clients!!!

  • RevdAnthony
    Anthony Howells (@RevdAnthony) reported

    @IGClientHelp Anyone monitoring IT? Web and app platforms both down.