IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (62%)
• Trading platform (22%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Stuttgart	Login	10 days ago
Brest	Trading platform	10 days ago
Valence	Website	10 days ago
Le Puy-en-Velay	Login	10 days ago
Elne	Login	10 days ago
Paris	Trading platform	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr ********** (@MrShitbagger) reported 1 minute ago

  @IGClientHelp IG down ?

• 
  Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reported 5 minutes ago

  Over 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit

• 
  Tom Norman (@plaste) reported 7 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  Darren Neary (@neary_darren) reported 7 minutes ago

  @TheMoneySponge @IGcom Any support on where to switch ? Such a shame it was the best platform for me

• 
  Sach 🌏 (@sachsyd) reported 7 minutes ago

  Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

• 
  MattBrookes (@MattBrookes3) reported 9 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  howsmygf (@howsmygf) reported 10 minutes ago

  @IGcom anyone can login?

• 
  Joel Deakin (@JMHDeakin) reported 13 minutes ago

  @conradcarter66 @IGcom They don't appear to be content with irritating customers by degrading the share trading service apparently even providing a service is currently a struggle :/ - perhaps they also have management issues that're now affecting operations as well.

• 
  james kiernan (@jameski07874400) reported 17 minutes ago

  @IGClientHelp can’t login via app or web ??

• 
  alexander ellison (@alhellison) reported 19 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?

• 
  Paul S (@Paul_S1979) reported 25 minutes ago

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  Ryno (@Mister_Ryno) reported 27 minutes ago

  @IGcom What's happening with your desktop site and mobile app?? Both went down simultaneously just after the US opened today? No response from the helpdesk.

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 30 minutes ago

  @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

• 
  Alec Lo (@Alec_Lo) reported 32 minutes ago

  @IGcom This is unacceptable. Been over an hour since login errors, no communication. How can I trust your platform anymore?

• 
  dismantle_ (@JJJorange) reported 32 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  Julian (@InvestingJulian) reported 33 minutes ago

  @IGcom what is going on? Still can’t login over an hour later, no status update or anything

• 
  ShareSpeccy (@ShareSpeculator) reported 35 minutes ago

  @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

• 
  Carl (@Tyranus2010) reported 36 minutes ago

  Is there a issue with you app? My open positions are not updating and so im unable to close or edit them. @IGcom

• 
  Dave (@djp4976) reported 42 minutes ago

  If it ain’t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

• 
  QuantumX (@QuantumStateX) reported 43 minutes ago

  @IGcom Customer Service Down

• 
  Wally ****** (@Wally_Was_Here) reported 43 minutes ago

  @IGcom Damn bro, how do we get into the action

• 
  Andrewdc208 (@andrewdc208) reported 44 minutes ago

  @IGClientHelp did ur system just go down?

• 
  Casino Capital (@CasinoCapital) reported 47 minutes ago

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  Molibar (@Molibar) reported 47 minutes ago

  @IGcom So is IG down now, or is it just me?

• 
  Dougparkspropertynest (@network_surrey) reported 48 minutes ago

  @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 49 minutes ago

  as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

• 
  Yoshiwatusi 𐤊 (@yoshiwatusi) reported 50 minutes ago

  @iKoppie @IGcom They doing the bitmex/coinbase cant login

• 
  JB (@thedarkonexx) reported 53 minutes ago

  @IGClientHelp Platform is down but no message on your X account?

• 
  MB (@MBdaytrading) reported 55 minutes ago

  @IGcom not working on companies like vod even!!!

• 
  Gonzalo Canete (@GonzaloCanete) reported 56 minutes ago

  Hi @IGcom I opened an account with you to test the quality of your services. I have deposited a considerable amount of funds and have kept the account active through various trading transactions. I have been trying for weeks to resolve a simple query regarding the status of my account and your trading terms. I have been unable to get a response via chat, email or telephone. Customer service seems non-existent, apart from an AI agent on the website to handle general enquiries. If you are reading this, please contact me privately #IG #IGMarkets