IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (44%)
• Login (33%)
• Website (22%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Bouzigues	Website	4 days ago
Badajoz	Trading platform	8 days ago
Ciempozuelos	Trading platform	9 days ago
Hackney	Trading platform	9 days ago
London	Login	22 days ago
Berlin	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  #TPAE (@TpaeSkinnykat03) reported 10 seconds ago

  @englandcricket @IGcom Wasn’t Duckett on his “last warning” for tipping a pint on Jimmy’s head? Bloke was battered in Noosa, looks fat and can’t buy a run. Baz’s solution, have another game son. What a tier 2 joke of a cricketing nation. #Ashes

• 
  Jay J (@JibbaJabb) reported 12 seconds ago

  @billericaybaggy @moving_charlie @IGcom Cost of money goes up = asset prices go down. It's not rocket science.

• 
  liam⚽️🏏 (@liam_S126) reported 33 seconds ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  Malcolm Ace (@Mal_Ace) reported 1 minute ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  Macro Joe (@wealthelf) reported 2 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  K4bala (@k4bal4) reported 3 minutes ago

  @IGcom does your platform is down? I can not trade

• 
  Dougparkspropertynest (@network_surrey) reported 4 minutes ago

  @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

• 
  Girish Menon (@wildlifegiri) reported 10 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  John Dow (@jeffalan2112) reported 11 minutes ago

  @IGClientHelp Your QR code to verify debit cards is not working. The page that loads just spins and spins. Your IT should look into that.

• 
  richard bayliss (@rbaylis256) reported 15 minutes ago

  @IGClientHelp Help please my account is locked out and even though i asked for reset email (upto 8 hours or so agao now) ive recieved nothing at all

• 
  Heetan J (@Heetan001) reported 17 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  Jumpers for Goalposts (@UKFootie66) reported 20 minutes ago

  @englandcricket @IGcom What an awful bowling line up

• 
  Tom Norman (@plaste) reported 23 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  dismantle_ (@JJJorange) reported 25 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  fundamentally its a bargain (@its_fundamental) reported 26 minutes ago

  Any answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.

• 
  J-M (@JM1ZZX) reported 27 minutes ago

  @IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.

• 
  Rich On Macro (@RichOnMacro) reported 27 minutes ago

  @kev123703 @IGcom It’s not the borrow that’s the problem, 10 minutes after Harper requests him to get borrow, he says they are short 100m of stock! Even with borrow, then it would be highly unethical to slot 5 different banks in £20m each just before a -8% announcement! You’d get cut off from all!

• 
  Matt (@MattySP500) reported 27 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Tony S (@scotty648) reported 28 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  KhanSahiba (@KhanSahibHu) reported 29 minutes ago

  @englandcricket @IGcom Facing quality bowling with ease and playing sensibly

• 
  Gaurav Jindal (@gj100596) reported 29 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  matt (@clarityenjoyer) reported 29 minutes ago

  @englandcricket @IGcom Terrible team

• 
  gin&pinklemonade (@Woodywudpeck) reported 33 minutes ago

  @Jack_Donaghy1 @IGcom I've put in a complaint let's see what happens lols

• 
  Jam4U (@Jam4u_75) reported 36 minutes ago

  @IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?

• 
  Heetan J (@Heetan001) reported 41 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  smudgedan (@Smudgedann) reported 42 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  Reality (@Factchecker2000) reported 42 minutes ago

  @ChazWood5 @englandcricket @IGcom Nah, the last 3 tours were just as bad. 0-3* 0-4 0-4 0-5 England cricket is trash. The only question mark is how the far are they so arrogant?!?!

• 
  Geraint Morris ⚡️🔋 (@TheWelshBull) reported 44 minutes ago

  @englandcricket @IGcom If the run stays away and the boys bat the overs they cruise home here. Imagine knocking them off 0 down

• 
  Noah Silverman, PhD (@noah_phd) reported 49 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  TomMcAdamNo5 (@McAdamNo5) reported 54 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook