IG down? Current status and problems
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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Trading platform (50%)
- Website (25%)
- Login (25%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Berlin
|
Login | 5 days ago |
 Southwark
|
Login | 5 days ago |
|
Radstock
|
Website | 22 days ago |
|
Kendal
|
Trading platform | 1 month ago |
|
Leer
|
Trading platform | 2 months ago |
|
Portsmouth
|
Trading platform | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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TheCryptoKing (@TheCryptoKing1) reported@IGClientHelp I am a new Australian customer and just started trading ur CFD for US, Commodities n ASX stocks. I thought there was no commission fee on IG due to larger OTC spread but i have been charged $19.55 for each trade. This is just ripping off.
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AIMInvestor1978 (@AIMInvestor1978) reported@IGcom your payment service is DOWN AGIN!
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Andrea Stragiotti (@AStragiotti) reported@IGClientHelp it's two hours I am on a queue on the phone to get support! Can you call me?
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Jonathan Brown💙 The NHS (@bogsta68) reported@IGClientHelp Hi, I applied for an account several weeks ago, have uploaded the documents requested, had the green ticks in the app that the documents have been approved but still can't activate my accounts. Please can someone help? Sent DM also.
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Gabriel Bullis (@GabrielBullis) reported@IGClientHelp I have been trying to reach your offices for the past few days and I can't get through to them on any number that I call. And I have sent emails, but I have not gotten any emails back. What do I do? I am trying to fix my account as soon as possible.
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Andrea34 (@Andrea334506911) reported@wheeliedealer I have dumped all my #IGG, at 867.xx and 838.xx, second sale was when it went through my stop loss. I think they have vastly overpaid for the acquisition at approx 20 * EBITDA. Secondarily, it's also a reflection of how terrible I think the @IGClientHelp customer services is
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WALTER LEMA (@WALTERLEMA13) reported@IGClientHelp I called three different phone numbers shown on your website and none of them are working. I need help with my account. Can anyone please contact me?
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L0r3nz0 Ac3v3d0, MBA (@L0r3nz0_Ac3ved0) reported@IGClientHelp bullshit, still having issues
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BCFC (@carlbcfc) reported@IGClientHelp I hold TUI AG, and have a right issue offer. How do I pay for the offer? Thanks
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Qamar Hussain (@qamar_hussain1) reported@IGClientHelp 1/1 On Jan 16, 2021, 3:10 PM, I lodged a formal complaint with IG via email relating to a sudden price increase that disrupted my workflow without any prior notification whatsoever. This created disruption across all currency pairs I was working with & as a consequence of IG's
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J-ME (@Ya_aqov) reported@Andrea334506911 @wheeliedealer @IGClientHelp I opened a secondary account with IG last year to reduce risk of my portfolio. Should the untoward happen. IG has proven to be shockingly bad. UI is terrible, buying stocks worst experience. Wish I'd never opened with them.
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Andrew Kuong (@AndrewKuong) reported@IGClientHelp hi why crypto is still inactive now on sat 4am UK time which is stated on the website and no help desk to help..
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Rob Wombwell (@baldybobby) reported@JemPoppleton @IGClientHelp Shouldn't be making losses right now. Trying to contact IG is the problem. Not impossible, but very, very difficult.
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WALTER LEMA (@WALTERLEMA13) reported@IGClientHelp I called three different phone numbers shown on your website and none of them are working. I need help with my account. Can anyone contact me please?
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Holt (@Auzzieholt) reported@IGClientHelp the hells going on IG, sat waiting on the phone for an hour and also sitting on live chat with no response, has your support team done a runner? what a joke!
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Richard Hutcheon (@RichardHutcheon) reported@IGClientHelp I have emailed, phoned and started online chat to resolve being unable to withdraw funds - bank account verified - please advise urgently - ongoing issue since Mid Nov 2020
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Mo (@tradermo_) reported@IGClientHelp you guys looking to provide customer service any time soon?
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Raf trading (@RafKadian) reported@IGClientHelp Can some 1 help me
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WALTER LEMA (@WALTERLEMA13) reported@IGClientHelp I called three different phone numbers shown on your website and none of them answered. I need help with my account. Can anyone contact me please?
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WALTER LEMA (@WALTERLEMA13) reported@IGClientHelp I called three different phone numbers shown on your website and none of them are working. I need help with my account. Can anyone contact me please?
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Paul Ferguson (@fergulike) reported@IGClientHelp when can I expect someone to help??! 4 days now via phone/email/Twitter and nothing!
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J-ME (@Ya_aqov) reported@Andrea334506911 @wheeliedealer @IGClientHelp I opened an account with IG last year to reduce risk of my portfolio. Should the untoward happen. IG has proven to be shockingly bad. UI is terrible, buying stocks worst experience. Wish I'd never opened with them.
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Qamar Hussain (@qamar_hussain1) reported@IGClientHelp 5/5 by what clearly is a lethargical approach to the handling of this appropriately raised complaint & inanely expect small retail clients to lose money waiting for a response? This is not good enough IG, your actions are contrary to what is supposed to be a professional outfit.
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Justine Bautista (@dyastinlloyd) reported@IGcom Do you have customer service? I have been waiting for your reply for over a week already
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Barry S (@bamboozle40) reported@IGClientHelp Are there any reported problems with the News feed on the web platform today, as mine will not update, and I have to jump between the tabs, All, Tweets and Notifications to update. Thanks.
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Paul Ferguson (@fergulike) reported@IGcom presume nobody is ever going to respond to my customer query via phone/email/tweet?
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Mitch (@Mitch9896) reported@IGClientHelp It's all good, i was using hyperbole, i was only down a few quid.
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Harry (@Harry18780722) reported@IGClientHelp hi...the tools on.the App is not working...please help@@
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Qamar Hussain (@qamar_hussain1) reported@IGClientHelp can somebody please call me because I have a serious complaint regarding the unnecessary market manipulation against my trading strategy using your platform? IG have moved the goalpost without any prior notifications to users, this is unacceptable & very unfair.
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darlocst (@darlocst) reported@IGClientHelp Is there a platform issue with RSP quotes on some UK stocks? I'm only getting WINS quote on some shares