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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (83%)
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Website (17%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Trading platform | |
 Portsmouth |
Trading platform | |
| Basingstoke |
Trading platform | |
| Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Nedsir
(@Nedsir1) reported
@IGClientHelp Could use web access, live chat timed-out, phone line would not connect, app would not connect. What kind of a half arsed service is this?
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Rowlen Boiler Services
(@RowlenBoilers) reported
@IGClientHelp you have received multiple emails from me regarding rights issues with TUI, no response look at tui order on 14/01/21 and your order 22/01/21 on account RXSCR you have removed money out of my account, this has now been passed on the the financial ombudsman
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maneco64
(@maneco1964) reported
@LawrenceLepard @Old_soul84 That's outrageous. They are destroying capitalism ( not that we have real free-market capitalism). I had a few hundred AG with a @IGcom but liquidated them as they kept freezing my account. I'm going down the Olivia Newton-John route: let's get physical!
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Claudiu Hoban
(@ClaudioHoban) reported
@IGClientHelp Coincidently when my account was 6000 higher than when you resumed trading. Absolute thieves. Every need to leave a review with this service.
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Sofia Benjelloun
(@sofia_benj) reported
@IGcom Why do you charge us 10 pounds per trade ? #injustice i trusted your platform #help
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Steeve S
(@steeve_inv) reported
@maneco1964 @krazouki @IGcom They even liquidated a position I had in Oil by system 'accident'... during the meltdown. Heard a hell of a lot of excuses from their customer services... thank God the only one I didn't hear was that I had not enough margin money...
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aim is the game
(@aimisthegame123) reported
@IGClientHelp I lost money today because of your glitch
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Amit Panchal
(@amitpanchal76) reported
@IGClientHelp you live chat sucks as nobody types and you don’t respond here. DM me or it’s time to go to the some news agencies and complain.
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Gary Treen
(@treenie64) reported
@IGClientHelp @IGSquawk Awful service these days. Need to get your act together. Also dont say to telephone as no one ever answers!
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john charles
(@johncharles247) reported
@IGcom I have lost literally thousands of pounds through IG being an absolutely terrible platform - refusing to put trades on claiming ‘price no longer valid’. Your business is a disgrace and a shambles
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RLT
(@RLTFX) reported
@Bowen85AI @andrewmichaeli8 @IGClientHelp Yeah three days now I’ve had tonnes of trouble getting on for at least an hour.
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Angello B
(@AngeloR30700761) reported
@dirossiale @IGcom @aussieg7 Remove your cash from IG use other brokers...tried to blame my home network today when their platforms are down. Any excuses not to compensate.
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Rikki
(@rikkigouda) reported
@IGcom Your RestAPIs are down..
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Jason Nicholls
(@jas251068) reported
@IGClientHelp Truly shocking service, no explanation offered , I’m moving away from these cowboys
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Hussaimo
(@hussaimo) reported
@IGcom Its still not working, absolute joke
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JAN
(@frinton63) reported
@IGcom Terrible service from a terrible company , I’m moving
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David Peterson
(@DavidPe37451789) reported
@IGClientHelp Terrible service recently. 2nd time in 2 days and happening more and more often. No one answering the phones and a live chat that no one responds to. What goodwill gesture will you offer to stop me going elsewhere because I'm out of pocket over the last 2 days?
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フアン
(@segagamer) reported
@IGClientHelp So when are you upgrading your server infrastructure?
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Harry Wynn-Williams
(@harrywinmillion) reported
@IGcom More than login issues!
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フアン
(@segagamer) reported
@IGClientHelp Still cannot log in as of 18:00 and support staff are most unhelpful, essentially saying "try later". Terrible service! Do they know that "later" can cost us a lot of money?
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aim is the game
(@aimisthegame123) reported
@IGClientHelp I lost a trade coz of their glitch after 2 hours on the phone waiting I maneged to get reimbursed for the trade that I lost .. so please do the same if your In my position
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The Deep State
(@TTwfake) reported
@IGcom Sounds like IG is facing insolvency from bad risk management. I'm moving my money out before they collapse and suggest everyone else do the same. This type of behaviour should not go unpunished.
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ian minshaw
(@ism12) reported
@IGcom yet another institution trying to shut the retail investors down with huge margins but happy to take profit when they get it wrong GameStop corp a joke
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aim is the game
(@aimisthegame123) reported
@IGClientHelp I lost a trade coz of their glitch after 2 hours on the phone waiting I maneged to get reimbursed for the trade that I lost
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Nedsir
(@Nedsir1) reported
@IGClientHelp Do IG ever respond to these threads? very poor service
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Charlie Menegatos
(@Charlie_gatos) reported
@AndrewDem @IGClientHelp A few others have had similar issues, but agreed not good enough
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Ale
(@dirossiale) reported
@AngeloR30700761 @IGcom @aussieg7 I'm holding large spread bets positions. Once, I close these, I will close my account. They've been bad more times than not. I'm going to spend the weekend gathering all the evidence of the issues I had with them since the summer of 2020. The Fca needs to act. Too many complaints
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💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰
(@TheMoneySponge) reported
@TheDumbBunny1 @IGClientHelp yep you need to limit new accounts until you can scale the app to cope, existing users not getting the service they are paying for and puts us at risk PS: Do send this on to the people that need to read it please
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Equity Investments
(@EquityInvestme2) reported
@Rseabiscuit @IGClientHelp @TheFCA Maybe. IT issues also down to volatility with dealing with large volume orders and being able to settle the orders - money flow. So easier for them to 'turn off the system' and let them catchup back office.
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Dominic hawkes
(@domhawkes) reported
@IGcom Thanks for the short notice with regards to the margin rate😖after going through this problem with @Trading212 your customer service team told me that if this happens on are Platform we will give you significant amount of time. Not sure 3 hours and 15 mins is good enough