IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (40%)
- Trading platform (40%)
- Website (13%)
- Withdrawals (7%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Montpellier
|
Login | 9 days ago |
|
Narbonne
|
Login | 9 days ago |
|
Charleville-Mézières
|
Website | 9 days ago |
|
Figeac
|
Login | 10 days ago |
|
Clichy
|
Login | 14 days ago |
|
Sérignan
|
Trading platform | 21 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Singh V.R. (@Singhcricguy) reported@englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.
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Humaira A (@BuksNCofy) reported@igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!
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Andrew Whitaker (@whitaker_andrew) reported@RhysBenjamin @englandcricket @IGcom Agree to an extent but he’s been poor for a while. This series he’s been another opener though, losing an opener in the first over far too many times. Sibley had a good season and should have been in the squad for stability at the top of the order
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TomMcAdamNo5 (@McAdamNo5) reported@NWSportDave @englandcricket @IGcom Awful standard bar root and brook
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ForGodsGlory (@MojoSnowman) reported@IGcom BEWARE! Klarna allows fraud and you'll still have to pay!!! They say you're protected but their "fraud dept" is a fraud. They find every excuse NOT to help you and just keep taking your monthly payment, even when you didnt recieve the item because of criminals that use Klarna on fraudulent websites (allowed by Klarna). Is fraud commonly accepted by Klarna without any consumer protection? Klarna has a history of this. Just check out all the Facebook comments on their Page. It seems there are no safeguards for being defrauded and still having to pay Klarna, even though plenty of proof of fraud is given as evidence to Klarna's "fraud" dept. Klarna's customer service staff is incapable of handling fraud to the frustration and dismay of customers. Are fraudulent companies treated better than customers at Klarna? In July I ordered a product online that never arrived. I used Klarna to pay thinking it would be convenient. It turns out the website was a fake, but was able to ACCEPT PAYMENT USING KLARNA. I gave their CS rep all the incriminating proof of my claim but after 24 hours was told in an email that my claim was invalid. This is a very valid claim with more than enough proof for a 10 year old child to understand, yet Klarna's fraud dept obviously didn't take the time to actually "investigate" my claim. Since then I've spoken to several of Klarna's agents only to be told to wait for the "Fraud Dept" to contact me. Today another payment has been charged. They won't stop payments. The CS rep today said he can't stop the payments. I hope you can see how frustrating this is. I am now paying Klarna for a product that I never recieved, but the criminals who defrauded me GOT PAID BY KLARNA. - How many other Klarna customers are being treated this way? - How many fraudulent companies do business with, and get paid by Klarna? Just check the comments on their FB page. Klarna's customer service reps and fraud department are obviously unreliable and will NOT protect consumers. They act as if they dont care about theft and fraud as long as they get their money. Is this the sentiment of the entire company all the way to the top? Sebastian Siemiatowski and Michael Moritz? It seems they care only about the money they put in their own pockets even when criminals use their services and steal the money from consumers. This is Bad and Evil business!
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Kryptogem110x (@kryptogem110x) reported@IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.
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Tarjei Thomassen (@technoteee) reported@IGcom Too bad IG are so expensive trading equities 🫤
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PeeKay (@PrasKon) reported@rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?
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King (@KK39072403) reported@maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38
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Emeka N (@emeka89) reported@IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify
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Jumpers for Goalposts (@UKFootie66) reported@englandcricket @IGcom What an awful bowling line up
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IG Client Help (@IGClientHelp) reported@knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.
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Matt (@MattySP500) reportedAnyone else having issues with the charts on IG index @IGcom @IGClientHelp
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ShareSpeccy (@ShareSpeculator) reported@baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.
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Martha (@Martha_aka_eve) reported@REDBOXINDIA @IGcom Already the gap down is closing bears are fked
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NM1 - (@AimforProfit) reported@IGcom What is going on , trades not showing or closing, and support at a standstill.
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MB (@MBdaytrading) reported@CJinvestor52365 @Jimzi1 @IGcom Awful
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peter (@A7068AP) reported@IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG
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DartronTrading (@DartronTrading) reported@MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.
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Sudhin ps (@Sudhinps15) reported@englandcricket @IGcom Stupid management backing jamie overton we need extra bowler This guy overton most of the tym score half century with his ball ( in t20) Sam curren also leak runs how we can defend a big total in a flat track Horrible team selection wood / toung will be good options
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scottie (@dingle1964) reported@englandcricket @IGcom Bashir has become a victim of Englands bad batting .
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Topinfo (@TopTradersADVFN) reported@ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops
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Wally ****** (@Wally_Was_Here) reported@IGcom Damn bro, how do we get into the action
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Tom Norman (@plaste) reported@wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)
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Kryptogem110x (@kryptogem110x) reported@IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac
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Ruud Kist (@Ruud_Kist) reported@IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"
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Noah Silverman, PhD (@noah_phd) reported@igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.
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Matt (@MattySP500) reportedAnyone else having issues with the charts on IG index @IGcom @IGClientHelp
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Mr R (@MrR1chmond) reported@IGSquawk @IGcom have you not woken up yet? System down?
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K4bala (@k4bal4) reported@IGcom does your platform is down? I can not trade