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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (75%)
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Website (13%)
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Login (13%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Mo
(@tooshrt) reported
@IGClientHelp Still down; no update? What's the update?
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Adam Baranowski
(@adamkbaranowski) reported
@IGClientHelp Very bad timing. What's going to happen to trades left on accounts of users who can't log in? Are they going to be executed if matched or cancelled?
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Thibault Salomon
(@ThibaultSalomo2) reported
@IGClientHelp Tried to close my position at a good price and then the platform crashed...You're not even answering the phones - how can I close my trade?? The price has gone down a lot now...!
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Mary
(@Mary33246751) reported
@IGClientHelp You are the worst broker I have ever seen.
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Paula
(@hopkinp85) reported
@IGClientHelp @IGcom cannot login for last 5 mins
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kek
(@barloJarlo) reported
@IGClientHelp "We’re currently investigating reports" - Do you not have an monitoring solution is place. Its appalling it takes reports to know that your platform is suffering stability issues. This is the type of actions a small start up takes, not a company with a MC of more than 2 billion.
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BillieJago
(@BillieJago) reported
@IGClientHelp platform is down - can't login!
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Duncan
(@duncanmacgregor) reported
@PoundingDaTable UK Broker @IGcom has locked us all out claiming "technical issues". ******* infuriating!
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Vatark FX
(@toemustboolerth) reported
@IGcom log-in error! Expecting that btw.
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ValueHustle
(@valuehustle) reported
@IGClientHelp Terrible service. Unable to close trades
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Fludar
(@radulf36) reported
@IGClientHelp App not working. This is unacceptable
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Weasel IPA
(@WeaselIPA) reported
@IGClientHelp platform down
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PJ Beaghton
(@PJBeaghton) reported
@IGClientHelp trading platforms and phone lines not working
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Duncan
(@duncanmacgregor) reported
@IGClientHelp Still can't login, are your servers unable to cope with the demand?
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Aleks 🇱🇹
(@tableresearch) reported
Markets are taking a **** and @IGcom is down. Are you kidding me.
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Duncan
(@duncanmacgregor) reported
@alexkoh Also @IGcom is down. What the hell is going on?! Crazy!
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Joe
(@Lyon3Leo) reported
@IGClientHelp @IGcom Once again your “servers go down” at the exact moment there’s high volatility or price movements!! Who’s going to refund my losses?!!! Thieves!!
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Lilalush
(@Lilalush) reported
@IGClientHelp You are f*cking rubbish IG rubbish service can’t call you can’t close positions you should be struck off the list how are u even FSA regulated ????? I have an ISA with you and will move it now with your rubbish service
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Vivek S
(@vsihv) reported
@adamkbaranowski @IGClientHelp Straight up - shutting down the platform in the first half hour of US open is ridiculous.
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MartinRoberts
(@M4Roberts) reported
@IGSquawk @IGcom Site been down for 20mins!! Left absolutely helpless.. phones busy.. you offer a service but at crucial times the service fails!!!
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MisterS
(@MrSalvenStadl) reported
@IGClientHelp Of all the time for you guys to have system problems - presumably you will be reimbursing any profits on trades that couldn't be closed off due to 'Sorry there seems to be a problem' ?
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Travis Wilson
(@travisawilson) reported
@IGClientHelp You've been down now for 30mins....someone is going to lose their job, surely.
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Unwashed Mass
(@jme_rbt) reported
@IGcom is easily the worst trading platform.
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ZJS_Ret
(@ZJS_Ret) reported
@IGClientHelp @IGcom Totally unacceptable service. You don’t seem to have any or insufficient resilience. Seems to be a recurring problem
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smokeycapital
(@smokeycapital) reported
@IGClientHelp API is back up, but still no client login
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Mr Speak Into Existence #ENDSARS 🇬🇧🇳🇬✊🏾
(@speakintoexist) reported
@IGcom GUYS THIS IS AWFUL!!!
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Ian
(@IanByrn80766563) reported
@IGcom guys i cant put in my stops or close a trade that hit stop. the entire service is not executing and no answer from helpline
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Joe
(@Lyon3Leo) reported
@IGcom @IGSquawk Once again when its high volume trading day, IG conveniently goes down!! ******* had it with you thieves!! Withdrawing all my money and closing all my accounts!!! #igindex
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milbshake
(@milbshake) reported
@IGClientHelp It's the 5th time in the last 9mths that their platform has gone down due to a major selloff at open. It's clear IG are aware of the situation but are unwilling to spend the money to upgrade their systems. Maybe people should complain to the regulator en masse ? Its shocking tbh.
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manpreet johar
(@59snoopy) reported
@IGClientHelp This level of service is just not good enough 🤬🤬🤬