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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (71%)
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Website (14%)
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Login (14%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Trading platform | |
 Portsmouth |
Trading platform | |
| Basingstoke |
Trading platform | |
| Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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EyeIgnite
(@EyeIgnite) reported
@IGClientHelp Hello do you have any staff whatsoever? Your platform is not working during trading hours. Fix it please.
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Andrea Stragiotti
(@AStragiotti) reported
@IGClientHelp it's two hours I am on a queue on the phone to get support! Can you call me?
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WALTER LEMA
(@WALTERLEMA13) reported
@IGClientHelp I called three different phone numbers shown on your website and none of them are working. I need help with my account. Can anyone contact me please?
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Raf trading
(@RafKadian) reported
@IGClientHelp Can some 1 help me
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darlocst
(@darlocst) reported
@IGClientHelp Is there a platform issue with RSP quotes on some UK stocks? I'm only getting WINS quote on some shares
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Mo
(@tradermo_) reported
@IGClientHelp you guys looking to provide customer service any time soon?
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Kat K
(@Kaataa_K13) reported
@NainaBhaskar2 @IGcom I am logged in and can do everything except accessing the trading platforms.. It keeps throwing errors. Their status page is saying all green and operational though - doesn't seem like it to me lol
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WALTER LEMA
(@WALTERLEMA13) reported
@IGClientHelp I called three different phone numbers shown on your website and none of them are working. I need help with my account. Can anyone contact me please?
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Argi Gounaris
(@ar_gou) reported
@IGcom IAM down? What happened to no deploy Fridays? :D
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J-ME
(@Ya_aqov) reported
@Andrea334506911 @wheeliedealer @IGClientHelp I opened a secondary account with IG last year to reduce risk of my portfolio. Should the untoward happen. IG has proven to be shockingly bad. UI is terrible, buying stocks worst experience. Wish I'd never opened with them.
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Justine Bautista
(@dyastinlloyd) reported
@IGcom Do you have customer service? I have been waiting for your reply for over a week already
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Adam Galpin
(@galpination) reported
@IGClientHelp why can't I log into my online account. Keep getting an unexpected error message. This is costing me money!
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Habib El Amiri™
(@LongTradeBrain) reported
@IGClientHelp is your app down? I can't login?! It says 'this platform is currently unavailable'
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp 1/1 On Jan 16, 2021, 3:10 PM, I lodged a formal complaint with IG via email relating to a sudden price increase that disrupted my workflow without any prior notification whatsoever. This created disruption across all currency pairs I was working with & as a consequence of IG's
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WALTER LEMA
(@WALTERLEMA13) reported
@IGClientHelp I called three different phone numbers shown on your website and none of them answered. I need help with my account. Can anyone contact me please?
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L0r3nz0 Ac3v3d0, MBA
(@L0r3nz0_Ac3ved0) reported
@IGClientHelp bullshit, still having issues
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Ben Edwards
(@edwrdzzz) reported
@IGClientHelp havent been able to login for over an hour now. I have active trades. Is your service down? i've also contacted you via email. Thanks.
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Richard Hutcheon
(@RichardHutcheon) reported
@IGClientHelp I have emailed, phoned and started online chat to resolve being unable to withdraw funds - bank account verified - please advise urgently - ongoing issue since Mid Nov 2020
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Safa
(@Rasalafa) reported
@IGClientHelp Hi - I cannot login either via the app or online. Please help? Urgent that I can log in right now.
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J-ME
(@Ya_aqov) reported
@Andrea334506911 @wheeliedealer @IGClientHelp I opened an account with IG last year to reduce risk of my portfolio. Should the untoward happen. IG has proven to be shockingly bad. UI is terrible, buying stocks worst experience. Wish I'd never opened with them.
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Andy Knight
(@AndyAKnight1) reported
@IGClientHelp Is there an issue?
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp 5/5 by what clearly is a lethargical approach to the handling of this appropriately raised complaint & inanely expect small retail clients to lose money waiting for a response? This is not good enough IG, your actions are contrary to what is supposed to be a professional outfit.
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AIMInvestor1978
(@AIMInvestor1978) reported
@IGcom your payment service is DOWN AGIN!
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Mitch
(@Mitch9896) reported
@IGClientHelp It's all good, i was using hyperbole, i was only down a few quid.
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Andrea34
(@Andrea334506911) reported
@wheeliedealer I have dumped all my #IGG, at 867.xx and 838.xx, second sale was when it went through my stop loss. I think they have vastly overpaid for the acquisition at approx 20 * EBITDA. Secondarily, it's also a reflection of how terrible I think the @IGClientHelp customer services is
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Kaushal
(@kapneil) reported
@IGClientHelp - cannot login on iPhone app.
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Harry
(@Harry18780722) reported
@IGClientHelp hi...the tools on.the App is not working...please help@@
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Naina Bhaskar
(@NainaBhaskar2) reported
@Kaataa_K13 @IGcom Mind doesn’t let me log in, “unexpected error” for the last 20mins. #IGcom. Trying to get through to them on the phone.
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SellSide S.p.A.
(@SellSideChile) reported
Hey @IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation
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Holt
(@Auzzieholt) reported
@IGClientHelp the hells going on IG, sat waiting on the phone for an hour and also sitting on live chat with no response, has your support team done a runner? what a joke!