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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 50% Trading platform (50%)
  • 33% Login (33%)
  • 11% Website (11%)
  • 6% Withdrawals (6%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Montpellier Login 1 day ago
Narbonne Login 1 day ago
Charleville-Mézières Website 2 days ago
Figeac Login 2 days ago
Clichy Login 7 days ago
Sérignan Trading platform 13 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • kryptogem110x
    Kryptogem110x (@kryptogem110x) reported

    @IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.

  • baz_trading
    Bazzer (@baz_trading) reported

    @ShareSpeculator @IGClientHelp Yeah same error

  • TheMoneySponge
    💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported

    @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

  • wildlifegiri
    Girish Menon (@wildlifegiri) reported

    @englandcricket @IGcom The worst team ever

  • afzal_zara26257
    Zaraq Afzal (@afzal_zara26257) reported

    @englandcricket @IGcom An innings of highest quality by Joe Root.

  • zenxv
    zenXV (@zenxv) reported

    @IGcom I have an urgent trading issue and been on hold for 45 minutes on webchat, phone and Whatsapp in which time the stock I am trading has had 8% upside. This is terrible for live traders?

  • LairdElmski
    LairdElmski (@LairdElmski) reported

    @CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board

  • its_fundamental
    fundamentally its a bargain (@its_fundamental) reported

    @IGClientHelp @IGcom Just withdrew money from my account and it appeared in my bank account instantly (as is the case mainly). I withdrew money on Friday at 3:31 pm to put it in savings ac for weekend - still not arrived at my bank NEED CONSISTENCY OF SERVICE - LOST INTEREST

  • Paul_S1979
    Paul S (@Paul_S1979) reported

    @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

  • QuantumStateX
    QuantumX (@QuantumStateX) reported

    @IGcom Customer Service Down

  • Amynah_Aziz
    Amynah (@Amynah_Aziz) reported

    @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

  • emeka89
    Emeka N (@emeka89) reported

    @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify

  • RGrauholz1871
    Rupert 🇬🇧 (@RGrauholz1871) reported

    @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

  • kryptogem110x
    Kryptogem110x (@kryptogem110x) reported

    @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

  • Amynah_Aziz
    Amynah (@Amynah_Aziz) reported

    @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

  • SRIPRAKASH76
    Dr Prakash Nayak (@SRIPRAKASH76) reported

    @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

  • BuksNCofy
    Humaira A (@BuksNCofy) reported

    @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

  • Woodywudpeck
    gin&pinklemonade (@Woodywudpeck) reported

    @Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to

  • Woodywudpeck
    gin&pinklemonade (@Woodywudpeck) reported

    @Jack_Donaghy1 @IGcom I've put in a complaint let's see what happens lols

  • MattySP500
    Matt (@MattySP500) reported

    @IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.

  • BeastKrypto10x
    KryptoBeast (@BeastKrypto10x) reported

    Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a compensation up to 1000$ for verifiable admin work. Genuine cases only. @IGcom

  • Woodywudpeck
    gin&pinklemonade (@Woodywudpeck) reported

    @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo

  • Josh56024482
    Josh (@Josh56024482) reported

    @RhysBenjamin @englandcricket @IGcom Popes been bad for ages

  • Penny_Shares
    Penny Share Trader (@Penny_Shares) reported

    @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

  • MBdaytrading
    MB (@MBdaytrading) reported

    @CJinvestor52365 @Jimzi1 @IGcom Awful

  • BreakoutCV
    Breakout Capital Ventures (@BreakoutCV) reported

    @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2

  • brooksyruns89
    Brooksy (@brooksyruns89) reported

    @RhysBenjamin @englandcricket @IGcom He’s hardly a scapegoat? He’s awful

  • McAdamNo5
    TomMcAdamNo5 (@McAdamNo5) reported

    @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

  • dv8or1
    DV8OR (@dv8or1) reported

    @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.