IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Trading platform (50%)
- Website (25%)
- Login (25%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Berlin
|
Login | 26 days ago |
 Southwark
|
Login | 27 days ago |
|
Radstock
|
Website | 1 month ago |
|
Kendal
|
Trading platform | 2 months ago |
|
Leer
|
Trading platform | 2 months ago |
|
Portsmouth
|
Trading platform | 3 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Matt (@MattySP500) reportedAnyone else having issues with the charts on IG index @IGcom @IGClientHelp
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Gurkin (@gurkin192) reported@IGcom Portal not working..... WTF?!
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JB (@thedarkonexx) reportedHi @IGClientHelp . I have a GBP Share Dealings account and want to hold the balance in USD, and buy and sell U.S shares with USD only. I've tried changing the currency settings to "Manual", but when selling U.S shares the value still gets converted to GBP. Any help appreciated
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Matt (@MattySP500) reportedAnyone else having issues with the charts on IG index @IGcom @IGClientHelp
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Trading Floor Audio (@TradeFloorAudio) reported@IGcom They traded 5.08% intra-day on Wednesday of last week Down nearly 100bp in just two and a half trading sessions !!!!! Quite unbelievable move
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gin&pinklemonade (@Woodywudpeck) reported@Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo
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Ric₿ezos (@BezosRic) reported@DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.
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Harald Hadrada (@HaraldHadrada2) reported@IGClientHelp Can you please update us ASAP. Your service and response is toilet. You used to be a pillar or trading and standards. Your now well.......
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Grassroots North Wales (@NWSportDave) reported@McAdamNo5 @englandcricket @IGcom Top class?? Two of the worst, one just a little better than the other, but both lousy with pathetic bowling attacks
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Heetan J (@Heetan001) reportedI would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.
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IG Client Help (@IGClientHelp) reported@whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.
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Martha (@Martha_aka_eve) reported@REDBOXINDIA @IGcom Already the gap down is closing bears are fked
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gin&pinklemonade (@Woodywudpeck) reported@IGcom @IGSquawk ..I can't access your financial spreadbetting account ..message says "Bad request" ...any reported issurs please .I need to access my account on my laptop
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Casino Capital (@CasinoCapital) reported@chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet
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liam⚽️🏏 (@liam_S126) reported@englandcricket @IGcom Very good after that god awful first game
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10xHunter (@10xHunter) reported@IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.
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Neil Sanderson (@ChinUpChubbly) reported@maneco1964 @IGcom Forgot my phone today, just found out $50 barrier is broken 👍
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richard bayliss (@rbaylis256) reported@IGClientHelp Help please my account is locked out and even though i asked for reset email (upto 8 hours or so agao now) ive recieved nothing at all
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Harald Hadrada (@HaraldHadrada2) reported@bonker99 @TradersDesk7jd @IGClientHelp Just stupid isn’t it. I guess that’s what happens when you make it free. They earn betting against us
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ATHAR (@Atharcrypto) reported@IGcom Let’s help your project get the attention it deserves. Work with us—DM me!
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scottie (@dingle1964) reported@englandcricket @IGcom Bashir has become a victim of Englands bad batting .
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Dr Prakash Nayak (@SRIPRAKASH76) reported@IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u
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Benjamin Hernandez 🔥 (@benjamin_hsys) reported@IGcom flash crash again huh
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Rosen (@AZMIH_Rosen) reported@englandcricket @IGcom Absolutely school boy error from #HarryBrook
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QuantumX (@QuantumStateX) reported@IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.
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SimplyGreat (@MiaJenkinsonXXx) reported@MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under
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Victor Cortino (@CortinoVictor) reported@ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.
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smudgedan (@Smudgedann) reported@ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed
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Matt (@MattySP500) reportedAnyone else having issues with the charts on IG index @IGcom @IGClientHelp
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Terry and a turtle (@terryrus99) reported@englandcricket @IGcom Good decision but doesn't England also have a replacement for Duckett? Or maybe move Duckett down the order, where his prodding outside off stump is less risky. Jacks could be a more suitable opener than Duckett.