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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (70%)
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Login (20%)
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Website (10%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Fouad El-Mekabaty
(@FouadMeka) reported
@IGClientHelp @IGcom I still have not had any reply or resolution to this problem. Please sort this out as this is not acceptable. I am surprised and shocked I have not had a reply as of yet.
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malinda perera
(@malinda63998104) reported
@IGClientHelp Cannot login, Pass word reset mail never receiving, no one answer the phone, Chat or email
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NIN
(@iamkevin9Ra) reported
@IGcom Best UK Brokerage by FAR! As a team IG should solve their Server problem. Platform is Too slow and prevents me from logining cause servers are down. This, if there is, WILL BE THE DOWNFALL OF IG GROUP TRADING.. ITS THE NEGLECTION OF THE PLATFORM! TOO MANY LITTLE PROBLEMS!
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Ady Thompson
(@adythompson) reported
@IGClientHelp @malinda63998104 I had the same problem a few days ago, waited and logged in again with no issues!! But had no email retrieval and customer service weren't exactly too helpful either.
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Hayeswood Ashdown FX/Futures Trading
(@h_a_trading) reported
@IGClientHelp Got booted out of web platform and now getting "unexpected error" when trying to log back in, is there a problem at your end or is it me?
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Carlitos Way
(@UCHEOMA1) reported
@IGClientHelp The demo is down? Can you give an update on this. You never seem to proactively flag issues. Your status site is FAKE!! Everything showing as green when systems are clearly broken!!
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Carlitos Way
(@UCHEOMA1) reported
@IGClientHelp @aimraider The demo is down? Can you give an update on this. You never seem to proactively flag issues. Your status site is FAKE!! Everything showing as green when systems are clearly broken!!
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Ednan®️
(@maqsood_adnan) reported
@Andrea334506911 @IGClientHelp Poor service , I got the same email. I thought you use US brokers ?
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Elite Soldier
(@ESInvesting) reported
@IGSquawk @IGcom IMAGINE HOW MUCH MY CAPITAL WOULD BE AT LESS RISK IF I COULD HAVE AVERAGE DOWN AND BOUGHT INTO $AMC AT $6.00 BUT NO. I CANT. WHY? BECAUSE YOURE THIEFING SCUM!
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Akiba Blade
(@akibablade) reported
Got your email @IGcom. Why not Just scale your servers then? don’t block trades. If it were just an infrastructure issue you would just put a nickel in the AWS meter and elastically scale your services!
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Russell Hicks
(@hicksi66) reported
@IGcom Tried that, a girl asked for a screenshot of the chart, which I forwarded, she replied that ‘prices go up and down’...what?? 49p for Rio Tinto. I don’t think so. Useless HelpDesk, I could have called the speaking clock for better advice.
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Pasha Jam
(@pashajam) reported
@IGClientHelp Have called you multiple times and waited for hours but still can't get through. Worst trading platform ever ! Please respond to your customers !
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AIM Raider
(@aimraider) reported
@fowzia01064096 Maybe @IGClientHelp can help, have asked previously and didn't get a straight answer, as tends to be the case these days (email not ready correctly).
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Stuart Dalton
(@stuie1963) reported
@IGcom yep my account is down again. Absolutely ridiculous.
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Carlitos Way
(@UCHEOMA1) reported
@IGClientHelp The demo platform is down? Can you give an update on this. You never seem to proactively flag issues. Your status site is FAKE!! Everything showing as green when systems are clearly broken!!
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Kai Schreiber
(@KaiSchreiben) reported
@IGSquawk @IGcom login fails
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Stuart Dalton
(@stuie1963) reported
@IGcom tell me your site isn’t down again.
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Lawrence Keen
(@LolKeen) reported
@IGClientHelp Hi, I can't logon, I'm getting "Unexpected error. Sorry, we have experienced an unexpected error and cannot complete your request." Working fine up until today. Is there an outage ? Thx
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Am_Brian97
(@AmBrian97) reported
@IGClientHelp My account was set to inactive and I been unable to access it,sent a couple emails but getting nowhere to recovering my account. I've been using the demo account and applied for live account, but due to recent server stress it didn't go through and the account was locked, help me
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Kai Schreiber
(@KaiSchreiben) reported
@IGcom Unexpected error Sorry, we have experienced an unexpected error and cannot complete your request. Please try one of the following options:
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Russell Hicks
(@hicksi66) reported
@IGcom Is there anyone working at IG help? Charts are not always correct, trying to get anyone to talk about it is impossible
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Nicholas J Alexander
(@thelovequotient) reported
@IGClientHelp what is going on, today I lost all set up of my charts in the App and if I log onto the browser it kicks me out of the App and Visa Versa. This a terrible experience.
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Noddie09
(@Noddie091) reported
@speculate247 What a load of rubbish! @IGcom close down their app when they start to lose money - This is just another excuse to screw the little guy
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Openskies
(@Openskies13) reported
@IGcom @TradesDemon You didn't allow ANY trading on any position so that "service " is bollocks
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HR1234
(@Am1n0_LDN) reported
@IGClientHelp are you guys broken AGAIN?
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Den
(@BritMum) reported
@IGcom You say its about the service for your existing customers but as an existing customer you have prevented me from buying when the price has dipped to lower my average cost. It feels more like you are preventing people buying for other reasons.
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Russell Hicks
(@hicksi66) reported
@IGcom IG help desk is useless
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ilan taieb
(@ilanHTaieb) reported
@IGcom @SmoothskinJim "prioritise the service", "not allowing"... there are a problem, the only service clients want is execution orders, thats all... Thts sound weird... (unless "our existing clients" means hedge funds/corpos and short sellers, like this I understand the message)
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ross johnson
(@R0SSJ0HNS0N) reported
@IGcom customer service phone line down all day and no ability to message you direct on here. your system is glitching and needs sorting, please contact me ASAP
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Openskies
(@Openskies13) reported
@pete_zouboulis @IGcom @financialombuds Thanks for posting - I received the most ridiculously arrogant email from their service team in Australia here yesterday when I asked for a compensation form. Basically said bad luck and no such thing . Definitely Financial services Ombudsman