IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (63%)
• Trading platform (21%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Stuttgart	Login	13 days ago
Brest	Trading platform	13 days ago
Valence	Website	13 days ago
Le Puy-en-Velay	Login	13 days ago
Elne	Login	13 days ago
Paris	Trading platform	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Harald Hadrada (@HaraldHadrada2) reported 31 seconds ago

  @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

• 
  Noah Silverman, PhD (@noah_phd) reported 35 seconds ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  Perihelion (@PeriHelion96002) reported 49 seconds ago

  @IGcom The platform's fecked. No help or communications to customers.

• 
  AnnRaj (@anandhichetlur) reported 1 minute ago

  @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

• 
  GOD OF NOTHING (@GODOFFI) reported 2 minutes ago

  @Woodywudpeck @IGcom They are pure rubbish!! I stopped using them in 2023. They couldn't even issue a simple P&L statement 🙈 despite explaining then how to do it leave alone leave alone platform working smoothly 😬

• 
  Tim Spanoudakis (@spanout) reported 2 minutes ago

  @IGClientHelp would rather do this by phone but there is no number to call... My app and browser access to the platform gives and error page and clicking the status page also gives an error... Software update over the weekend??

• 
  George Wood (@GeorgeW31810800) reported 4 minutes ago

  @IGcom Down over 30 mins now.

• 
  iKopite 🏆*20 (@iKoppie) reported 6 minutes ago

  @IGcom Can you at least update on the website outage? Zero comms or response from support

• 
  ShareSpeccy (@ShareSpeculator) reported 8 minutes ago

  @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

• 
  Timthy (@ParafuryDeng) reported 13 minutes ago

  @IGClientHelp Hi, do you have an estimate for when the login issue can be resolved ? For IG Australia

• 
  Diz-Plin Trading (@DizPlinTrading) reported 18 minutes ago

  @IGcom We have 2 large positions open and are unable to log into either account? Can you fix this immediately please!

• 
  Dave (@djp4976) reported 19 minutes ago

  @TheMoneySponge @IGcom US stocks have always been fine for orders, it’s always been poor U.K. side, especially the smaller more illiquid companies, even if stock is there and you place your order below that level it never seems to fill, I would have hoped if they at removing request for quote that orders would improve but after speaking to a few not sure it will. What’s the point having a trading account with @IGcom if you can’t trade through the platform, more like a holdco than anything else. Anyway, I’ll see how bad it is next week when migrated and go from there

• 
  Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reported 36 minutes ago

  Over 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit

• 
  howsmygf (@howsmygf) reported 39 minutes ago

  @IGcom anyone can login?

• 
  ⚡️GeordiePhil⚡️ (@GeordiePhilUK) reported 39 minutes ago

  IG advertising on the up IG client service tanking Over the last year the quality of service all round from @IGcom has been shocking. @IGClientHelp what is going on!

• 
  smudgedan (@Smudgedann) reported 41 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 41 minutes ago

  @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

• 
  11invest (@11invest) reported 43 minutes ago

  @IGcom what on earth is going on with your website and app both going down just before US market open?? How are we meant to manage and close positions!?

• 
  Macro Joe (@wealthelf) reported 44 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  NM1 - (@AimforProfit) reported 45 minutes ago

  @IGcom What is going on , trades not showing or closing, and support at a standstill.

• 
  Buttercup Serenity (@cthao2101) reported 47 minutes ago

  @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you

• 
  Frankz (@frankzondervan2) reported 49 minutes ago

  @IGcom can I now only set buy and sell limits to trade? I thought @ii_couk were bad, but this isn't great

• 
  TheSphinx 🐿️ (@TheSphinxRocks) reported 50 minutes ago

  @IGcom You seem to be having problems the last few days. Data migration not going well?

• 
  The Huntsman (@The_Huntsman23) reported 51 minutes ago

  @IGcom Can't seem to get a hold of anyone here IG...got an unexpected error on my login and can't access the account. the AI chat bot is frozen or it's busy

• 
  easterbunnycard (@easterbunnycard) reported 53 minutes ago

  @IGcom Website, Android App, iOS App, Mobile Web App, and API are not processing login. It is poor management and poor service that you post this promotion but no information about your outage after more than 1 hour of outage. Time to look for another platform.

• 
  DV8OR (@dv8or1) reported 53 minutes ago

  Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

• 
  options_222 (@options_222) reported 56 minutes ago

  @IGcom @Polymarket Damn right 😬

• 
  Fred Coloe (@FColoe) reported 56 minutes ago

  @IGClientHelp hi IG. There appears to be an issue with the mobile iPhone app. When I log in I get a message “session timed out. Please login again” and the app then goes to log in screen.

• 
  Jason Hopps (@Jasonhopps) reported 58 minutes ago

  @IGcom would be helpful if your website worked, #IG. Down for ages an no updates, no customer help?

• 
  Peroni (@BantheGoldKit) reported 60 minutes ago

  @englandcricket @IGcom Shame that the rest of them batting are useless. Playing stupid shots