IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Trading platform (50%)
- Website (25%)
- Login (25%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Berlin
|
Login | 9 days ago |
 Southwark
|
Login | 9 days ago |
|
Radstock
|
Website | 26 days ago |
|
Kendal
|
Trading platform | 1 month ago |
|
Leer
|
Trading platform | 2 months ago |
|
Portsmouth
|
Trading platform | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Kat K (@Kaataa_K13) reported@serocan95 @Trading212 @IGcom What do you mean that they rejected your withdrawals?! That's not right... And yes the tax free spread betting is good. The only issue I have is that you can't average your price and instead you have to keep opening new positions
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Vibhor (@vibhorjains) reported@IGcom waiting for account activation since quite long and not able to get any help from your Helpdesk. Nobody is even reverting to emails.
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Sphiwe (@Sphiwe70143069) reported@IGClientHelp I would really appreciate it if I can get help i have been waiting since yesterday for a reply
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david allen (@davidalexallen) reportedanybody else having issues getting through to trading desk of @IGTRADING1 @IGClientHelp i wait 30mins and nothing, or 15 and then get cut off!
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Dylan Evans (@theotherdylan) reported@PeterSedge @IGClientHelp Just signed up with @IGcom yesterday and unable to login, how often does this happen?
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Settling Trades (@settling_) reported@Alana04728407 @IGClientHelp @Alana04728407 can you dm me. I got account approved already . now its just that their support is non existent and i got my funds stucks although not much as i used those funds for just trying out things on IG
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PUMP MY BAGS (@ElcryptoEscobar) reported@CMCMarketsAusNZ Your customer service is **** I couldn’t even get my password changed through your website it wouldn’t send me the reset code I’m now using @IGcom
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Jiacoco (@Jiacoco1) reported@IGcom hi IG your app is not working properly. When I login I couldn’t open my share trading account. It says ‘unexpected error occurred’. Can you please fix this issue ASAP?
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Zak M (@mcintyre2009) reported@IGClientHelp is it possible to get my account reactivated here? I assume it’s suspended because I haven’t used it. I don’t really have time to phone customer service
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Mark (@TweetMeADollar) reported@IGcom who can I email regarding an dividend withdrawal issue on my share account. Tried @IGClientHelp but no luck, support chat but no answer, and email but no reply for a few days
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Kat K (@Kaataa_K13) reported@serocan95 @Trading212 @IGcom That's why I withdrew all my money and went to IG! T212 are so bad
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Joshua Mahony (@JMahony_IG) reported@thebetterquest1 @IGcom Well yes but we cannot keep thinking about how great the current HPI figures are without recognising that demand could completely dry up in a month or two... To a large extent that has been why the recovery has been slow for housebuilders though so partially priced in.
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Kat K (@Kaataa_K13) reported@chileshewabo Hi, it arrived this morning some of which is already sitting with @IGcom I had a look at @Plus500 - I know you were also looking for minimum 1:5 , but they had all EV at 1:1 so doesn't suit me. Also no pre & post market. Great customer service though
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cryptobergo (@bergosbg) reported@JMahony_IG @IGSquawk @IGClientHelp Hi, the fact I couldn't move my stop resulting in me losing return! This is not acceptable...what's the email address so I can make a formal complaint?
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blondeamon (@blondeamon) reported@IGcom It's disgraceful to raise your CFD prices by 250% for the same service. At least lower your minimum prices, £10 is way too much!!
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Kat K (@Kaataa_K13) reported@NoCensCH @Trading212 @IGcom Sure and I don't think anyone had any issue with them having bigger spreads comlared to competitors before people were entering into position, but changing spreads to force people into losses on existing positions is not OK
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fabios (@fabios23639271) reported@IGClientHelp need help on the account Rafael Longui - need somone to call to make a deposit the card system wasnt working please call asap.
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Saffron (@Saffron33996036) reported@IGClientHelp I have not been able to access/withdraw my funds for what is now 7 days - this is unacceptable! I have lost a of money in the mean time. And now the team has closed for the weekends - I need the money NOW. What sort of service is this? #poorcustomerservice
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Settling Trades (@settling_) reported@IGClientHelp @IGClientHelp my account already got approved but i am not satisfied with support team. I am having some issue and i am not hearing much from your support team either
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Dennis Zuraw 🐙 Sentivate.com (@RealDennys) reported@IGClientHelp Is everyone experiencing issues? It can't be just me.
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newone11 (@newone1115) reported@IGcom I’m having problems with my investment Account I’ve emailed & try to call can’t get through
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Kat K (@Kaataa_K13) reported@IGcom could you please DM me? I need help with opening CFD account
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Saffron (@Saffron33996036) reported@IGcom I have not been able to access/withdraw my funds for what is now 7 days - this is unacceptable! I have lost a of money in the mean time. And now the team has closed for the weekends - I need the money NOW. What sort of service is this? #poorcustomerservice
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Saffron (@Saffron33996036) reported@IGClientHelp @IGcom Why am I paying share commission fees for such poor customer service? @freetrade I am coming your way
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david allen (@davidalexallen) reported@IGClientHelp what is happening i cant even get to my account? app not working website not working? @IGTRADING1
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Tim Jones (@foodielondoner) reportedUseless @IGcom @IGClientHelp this is the SECOND DAY in a row I have sat on hold for an eternity waiting for someone to be bothered to pick up the phone and help me switch my 2FA to a new device. I think I will be closing my IG account at this rate. Useless.🤬
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newone11 (@newone1115) reported@IGClientHelp I have account problems tried to email but no help
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Gaurav Chaudhary (@gauravdott) reported@IGClientHelp I have sent a direct message for support to my query. Do you mind please responding to that?
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fabios (@fabios23639271) reported@foodielondoner @IGcom @IGClientHelp Market what? you must be kidding there is no move on the market and you are using this excuse come on! Help your clients!!!
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Anthony Howells (@RevdAnthony) reported@IGClientHelp Anyone monitoring IT? Web and app platforms both down.