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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 50% Trading platform (50%)
  • 25% Website (25%)
  • 25% Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Berlin Login 23 days ago
Southwark Login 24 days ago
Radstock Website 1 month ago
Kendal Trading platform 2 months ago
Leer Trading platform 2 months ago
Portsmouth Trading platform 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • Stock8115
    James Oxley (@Stock8115) reported

    @mark_etters @IGSquawk @IGClientHelp IG customer service is dreadful. Like a call centre.

  • rohitchad18
    rohitchad18 (@rohitchad18) reported

    @IGcom , your online portal and app are not loading. Is there a server outage?

  • BeastKrypto10x
    KryptoBeast (@BeastKrypto10x) reported

    Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom

  • Penny_Shares
    Penny Share Trader (@Penny_Shares) reported

    @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

  • JibbaJabb
    Jay J (@JibbaJabb) reported

    @billericaybaggy @moving_charlie @IGcom Cost of money goes up = asset prices go down. It's not rocket science.

  • IGClientHelp
    IG Client Help (@IGClientHelp) reported

    @its_fundamental @IGcom Are you still seeing the discrepancy in your funds or cash balances? It’s possible this was due to weekend downtime or routine maintenance updates. If the issue is ongoing, please DM us and we’ll look into it right away.

  • MattBrookes3
    MattBrookes (@MattBrookes3) reported

    @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

  • thedarkonexx
    JB (@thedarkonexx) reported

    Hi @IGClientHelp . I have a GBP Share Dealings account and want to hold the balance in USD, and buy and sell U.S shares with USD only. I've tried changing the currency settings to "Manual", but when selling U.S shares the value still gets converted to GBP. Any help appreciated

  • MattySP500
    Matt (@MattySP500) reported

    Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

  • Sudhinps15
    Sudhin ps (@Sudhinps15) reported

    @englandcricket @IGcom Stupid management backing jamie overton we need extra bowler This guy overton most of the tym score half century with his ball ( in t20) Sam curren also leak runs how we can defend a big total in a flat track Horrible team selection wood / toung will be good options

  • MattySP500
    Matt (@MattySP500) reported

    @IGcom But no charts, so you have to flick between accounts... pain in the arse really. Better platforms out there for crypto Will you be able to trade on high volatility days as you do have a tendency of having "We are experiencing issues" on high volatility days.

  • RGrauholz1871
    Rupert 🇬🇧 (@RGrauholz1871) reported

    @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

  • CortinoVictor
    Victor Cortino (@CortinoVictor) reported

    @ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.

  • Heetan001
    Heetan J (@Heetan001) reported

    @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

  • Hickbcfc
    J.Hick (@Hickbcfc) reported

    @englandcricket @IGcom 37 💯 is crazy and he’s not slowing down

  • kshames
    Kevin Shames (@kshames) reported

    @IGClientHelp please can you fix the data on Monster ($MNST) for the share split

  • boisy12uws
    kris b (@boisy12uws) reported

    @IGcom This is a huge problem that needs to be addressed immediately. Why is no one discussing it? ;The l,ink to the MEV Bot process is on my TL - I retweeted it;}

  • CasinoCapital
    Casino Capital (@CasinoCapital) reported

    Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.

  • SunalotS
    Saul Adom (@SunalotS) reported

    @OlbaumTech @IGcom @hanetf I had a different error at first, that my order failed to be placed. I bought mine using £. Perhaps try to re-log to the account, and if still happening, contact with their support team 👍

  • DavidB87425
    David O'Brien (@DavidB87425) reported

    @RhysBenjamin @englandcricket @IGcom He should never have been on tour, at least Crawley has sort of good history down under and Duckett's got a good average.

  • LArsenal96
    G. (@LArsenal96) reported

    @englandcricket @IGcom I do think not putting Jacks or Stokes at 3 is stupid. Instead you wanna chuck a 21 year old in the deep end for no reason? Pope didnt bat at 3 when he first came in & neither should Bethell.

  • network_surrey
    Dougparkspropertynest (@network_surrey) reported

    @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

  • ShareSpeculator
    ShareSpeccy (@ShareSpeculator) reported

    @baz_trading @IGClientHelp Are you getting the same error?

  • Heetan001
    Heetan J (@Heetan001) reported

    I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

  • wildlifegiri
    Girish Menon (@wildlifegiri) reported

    @englandcricket @IGcom The worst team ever

  • kryptogem110x
    Kryptogem110x (@kryptogem110x) reported

    @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

  • nasteegee
    Tan Eriogerg (@nasteegee) reported

    @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

  • MattySP500
    Matt (@MattySP500) reported

    Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

  • MrFord89
    Fordy-PUFC (@MrFord89) reported

    @imrksk @englandcricket @IGcom Yeah. That's why England did it. But now our batsmen struggle with any sort of movement. And our bowling line up is awful

  • MrFord_10037
    WARDELL (@MrFord_10037) reported

    @englandcricket @IGcom So Mark Wood went down for 1 test huh