Is IG down?
Some problems detected
Users are reporting problems related to: website, login and withdrawals.
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 26: Problems at IG
IG is having issues since 01:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Website (72%)
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Login (26%)
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Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Neuss |
Trading platform | |
 Valencia |
Trading platform | |
 Milan |
Login | |
 Agen |
Website | |
 São Paulo |
Login | |
| São Paulo |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰
(@TheMoneySponge) reported
@TheDumbBunny1 @IGClientHelp yep you need to limit new accounts until you can scale the app to cope, existing users not getting the service they are paying for and puts us at risk PS: Do send this on to the people that need to read it please
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JAN
(@frinton63) reported
@IGcom Terrible service from a terrible company , I’m moving
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Nedsir
(@Nedsir1) reported
@IGClientHelp Could use web access, live chat timed-out, phone line would not connect, app would not connect. What kind of a half arsed service is this?
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Johan
(@JohanDXB) reported
It took 2 whole hours to my broker @IGcom to open trading today ! Market has been open for 2 hours but I wasn't able to trade... really poor service.
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Openskies
(@Openskies13) reported
@observer1100 @dirossiale @IGcom Strange that .. the UK and Australia system... same issues/ same time ...m
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PureRogue369
(@PureRogue369) reported
@IGClientHelp An English language EU call line number for existing clients please. Below not working Existing clients: +35 318 009 95364
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フアン
(@segagamer) reported
@IGClientHelp So when are you upgrading your server infrastructure?
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HR1234
(@Am1n0_LDN) reported
@IGClientHelp you still down?
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Claudiu Hoban
(@ClaudioHoban) reported
@IGClientHelp Coincidently when my account was 6000 higher than when you resumed trading. Absolute thieves. Every need to leave a review with this service.
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Euan.fi
(@euancharles) reported
@IGClientHelp I am logged in but the mobile platform displays "service connection failure" and desktop will not accept position edits... How many people will lose money (again) because your infrastructure is not fit for purpose...
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Kasedale
(@kasedale) reported
@IGClientHelp @IGSquawk service noticably deteriorating...
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Nedsir
(@Nedsir1) reported
@IGClientHelp Do IG ever respond to these threads? very poor service
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Ale
(@dirossiale) reported
@IGcom YOU'VE BEEN REPORTED TO THE FCA - PREPARE YOURSELF TO COMPENSATE YOUR CUSTOMER FOR YOUR CONSTANT SYSTEM FAILURES - YOU'RE A FRAUD- SCAMMERS
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Hussaimo
(@hussaimo) reported
@IGcom Its still not working, absolute joke
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Harry Wynn-Williams
(@harrywinmillion) reported
@IGcom More than login issues!
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shabak
(@shabakNuke) reported
@Openskies13 @IGcom Contact FCA - tell them about situation and fill complain (someone here already gave this advice). On dip I could buy shares for 100k as i like the stock - because of them I could not. Lots of money lost 🤓 And hold it :D #GME #TheFCA
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Angello B
(@AngeloR30700761) reported
@dirossiale @IGcom @aussieg7 Remove your cash from IG use other brokers...tried to blame my home network today when their platforms are down. Any excuses not to compensate.
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Steeve S
(@steeve_inv) reported
@IGClientHelp @IGcom It's ridiculous, they spent 1 Billion to buy US TastyTrade this month, make tons of money from 75% of retail loosing money and STILL can't handle current traffic or fix 3-day issue...
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Origami lover
(@mojn89) reported
@IGcom Poor service
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RLT
(@RLTFX) reported
@Bowen85AI @andrewmichaeli8 @IGClientHelp Yeah three days now I’ve had tonnes of trouble getting on for at least an hour.
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David Peterson
(@DavidPe37451789) reported
@IGClientHelp Terrible service recently. 2nd time in 2 days and happening more and more often. No one answering the phones and a live chat that no one responds to. What goodwill gesture will you offer to stop me going elsewhere because I'm out of pocket over the last 2 days?
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フアン
(@segagamer) reported
@IGClientHelp Still cannot log in as of 18:00 and support staff are most unhelpful, essentially saying "try later". Terrible service! Do they know that "later" can cost us a lot of money?
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Steeve S
(@steeve_inv) reported
@maneco1964 @krazouki @IGcom They even liquidated a position I had in Oil by system 'accident'... during the meltdown. Heard a hell of a lot of excuses from their customer services... thank God the only one I didn't hear was that I had not enough margin money...
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Dominic hawkes
(@domhawkes) reported
@IGcom Thanks for the short notice with regards to the margin rate😖after going through this problem with @Trading212 your customer service team told me that if this happens on are Platform we will give you significant amount of time. Not sure 3 hours and 15 mins is good enough
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Ale
(@dirossiale) reported
@AngeloR30700761 @IGcom @aussieg7 I'm holding large spread bets positions. Once, I close these, I will close my account. They've been bad more times than not. I'm going to spend the weekend gathering all the evidence of the issues I had with them since the summer of 2020. The Fca needs to act. Too many complaints
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Jason Nicholls
(@jas251068) reported
@IGClientHelp Truly shocking service, no explanation offered , I’m moving away from these cowboys
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Generation X
(@schismmonger) reported
@IGcom Stop making excuses and beef up you servers and customer service so that they can cope with demand. I along with many others am thinking of leaving IG. You can't be down at the most volatile time. Only excuse is if the market is suspended.
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Equity Investments
(@EquityInvestme2) reported
@Rseabiscuit @IGClientHelp @TheFCA Maybe. IT issues also down to volatility with dealing with large volume orders and being able to settle the orders - money flow. So easier for them to 'turn off the system' and let them catchup back office.
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Gary Treen
(@treenie64) reported
@IGClientHelp @IGSquawk Awful service these days. Need to get your act together. Also dont say to telephone as no one ever answers!
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Steeve S
(@steeve_inv) reported
@EzIntenso @IGClientHelp Same here... even if I manage to log-in it crashes... it's ridiculous, been with IG since 2015 with no major issues but this does it. Have emailed them asking for compensation and am looking to change broker.