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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (80%)
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Website (10%)
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Login (10%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth |
Trading platform | |
| Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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J-M
(@JM1ZZX) reported
@IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.
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Rosen
(@AZMIH_Rosen) reported
@englandcricket @IGcom Absolutely school boy error from #HarryBrook
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The Return
(@TumbleweedChase) reported
@englandcricket @IGcom You reminded me the cricket was on, so i turned it on and we're now down to 7. 😒
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Heetan J
(@Heetan001) reported
I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.
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RightOn
(@RightOn10) reported
@englandcricket @IGcom High quality act . Class Act through and through
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IG
(@IGcom) reported
@Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.
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ShareSpeccy
(@ShareSpeculator) reported
@Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.
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Joseph Mata CRYPTO
(@GetChillSnoopy) reported
@IGClientHelp withdrawals getting denied, no reason explained. Email sent and now account cannot login. Of course this happens when the weekend hits.
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IG Client Help
(@IGClientHelp) reported
@its_fundamental @IGcom Are you still seeing the discrepancy in your funds or cash balances? It’s possible this was due to weekend downtime or routine maintenance updates. If the issue is ongoing, please DM us and we’ll look into it right away.
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IG Client Help
(@IGClientHelp) reported
@Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.
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TheSecretTravelAgent
(@japers_1984) reported
@IGcom Worst take of the day goes to…..
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Casino Capital
(@CasinoCapital) reported
Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.
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Stephen Hampson
(@StephenHampson) reported
@englandcricket @IGcom Having to watch these clips here because @virginmedia provide such a shocking service to its customers. Not been able to watch anything since Wednesday. Bravo
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jack
(@johnmar74440222) reported
@englandcricket @IGcom WTF WID THIS FRAUD TEAM
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Christine Slimm
(@chrissies141) reported
@englandcricket @IGcom Pity Atherton is commentating, I really think he has a down on English cricket.
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Jam4U
(@Jam4u_75) reported
@IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?
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Matt
(@MattySP500) reported
@IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.
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Mark Thomas
(@mtstormus) reported
@englandcricket @IGcom Umpire been paid to help the Indians by the ICC again
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𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦
(@the_carpdiem1) reported
@englandcricket @IGcom It's okkk.. no problem
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fundamentally its a bargain
(@its_fundamental) reported
@IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.
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fundamentally its a bargain
(@its_fundamental) reported
@IGClientHelp @IGcom Just withdrew money from my account and it appeared in my bank account instantly (as is the case mainly). I withdrew money on Friday at 3:31 pm to put it in savings ac for weekend - still not arrived at my bank NEED CONSISTENCY OF SERVICE - LOST INTEREST
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J.Hick
(@Hickbcfc) reported
@englandcricket @IGcom 37 💯 is crazy and he’s not slowing down
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IG Client Help
(@IGClientHelp) reported
@knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.
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ForGodsGlory
(@MojoSnowman) reported
@IGcom BEWARE! Klarna allows fraud and you'll still have to pay!!! They say you're protected but their "fraud dept" is a fraud. They find every excuse NOT to help you and just keep taking your monthly payment, even when you didnt recieve the item because of criminals that use Klarna on fraudulent websites (allowed by Klarna). Is fraud commonly accepted by Klarna without any consumer protection? Klarna has a history of this. Just check out all the Facebook comments on their Page. It seems there are no safeguards for being defrauded and still having to pay Klarna, even though plenty of proof of fraud is given as evidence to Klarna's "fraud" dept. Klarna's customer service staff is incapable of handling fraud to the frustration and dismay of customers. Are fraudulent companies treated better than customers at Klarna? In July I ordered a product online that never arrived. I used Klarna to pay thinking it would be convenient. It turns out the website was a fake, but was able to ACCEPT PAYMENT USING KLARNA. I gave their CS rep all the incriminating proof of my claim but after 24 hours was told in an email that my claim was invalid. This is a very valid claim with more than enough proof for a 10 year old child to understand, yet Klarna's fraud dept obviously didn't take the time to actually "investigate" my claim. Since then I've spoken to several of Klarna's agents only to be told to wait for the "Fraud Dept" to contact me. Today another payment has been charged. They won't stop payments. The CS rep today said he can't stop the payments. I hope you can see how frustrating this is. I am now paying Klarna for a product that I never recieved, but the criminals who defrauded me GOT PAID BY KLARNA. - How many other Klarna customers are being treated this way? - How many fraudulent companies do business with, and get paid by Klarna? Just check the comments on their FB page. Klarna's customer service reps and fraud department are obviously unreliable and will NOT protect consumers. They act as if they dont care about theft and fraud as long as they get their money. Is this the sentiment of the entire company all the way to the top? Sebastian Siemiatowski and Michael Moritz? It seems they care only about the money they put in their own pockets even when criminals use their services and steal the money from consumers. This is Bad and Evil business!
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KhanSahiba
(@KhanSahibHu) reported
@englandcricket @IGcom Facing quality bowling with ease and playing sensibly
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Zaraq Afzal
(@afzal_zara26257) reported
@englandcricket @IGcom An innings of highest quality by Joe Root.
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mark
(@sociedadboy) reported
@englandcricket @IGcom Stupid shot
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Mr•K
(@Mr_K2015) reported
@IGcom Can’t login to my account?
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𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦
(@the_carpdiem1) reported
@englandcricket @IGcom No problem brooky
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Heetan J
(@Heetan001) reported
@IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.