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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (86%)
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Website (14%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kendal |
Trading platform | |
 Leer |
Trading platform | |
| Portsmouth |
Trading platform | |
| Basingstoke |
Trading platform | |
| Brandenburg an der Havel |
Trading platform | |
| Leer |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Keegan Chiam
(@ChiamKeegan) reported
@IGClientHelp Have the issue of "Common Error" when trying to enter a trade with MT4 solve? Its almost 3 days now, can anyone provide an update?
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scoot3r83
(@scoot3r83) reported
@IGClientHelp New day new software issue. Proscreener is not updating for myself and a few other clients of yours that I know. What is the issue now? @ProRealTime
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Keeper Of The Gaze 💚💚💚🍀
(@wwalls79) reported
@englandcricket @IGcom Well, it's raining alright...England wickets...3 down for just 20 already...🤕😱😱😱😱😠
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John
(@John12506443) reported
@englandcricket @IGcom No broad wtf, poor, hope im wrong
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Stocklad
(@Stocklad) reported
@scoot3r83 @IGClientHelp @ProRealTime They fix some things, but often wont. Seems common amongst Austrlaian brokers, as long as the money comes in, they figure the interface they present is good enough, and leave it at that. Pathetic. IGs forums are full of disgruntled traders.
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Naina Desai
(@desai_naina) reported
@englandcricket @IGcom And look at where we are already! 2 wickets down with 11 on the board!! Malan didn't need to play that ball from Hazelwood at all!! Stupid loss of his wicket!!
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BeTTer TraDeR
(@StUaRtJaCk33) reported
Help - I cannot access my account - the charts are not opening up?...@IGClientHelp
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MC Owl 🦉
(@mickenell) reported
@englandcricket @IGcom Awful start
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Josh 🇮🇱
(@JJLFC_) reported
@englandcricket @IGcom No Broad terrible from us.
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Keegan Chiam
(@ChiamKeegan) reported
@IGClientHelp U cannot just apologize, we are talking about real time trading, I have missed serveral profit trades entry just because your system have some problems on certain group of traders ONLY. This is by far the worst event I have encountered. I will be quiting trading with IG.
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BeTTer TraDeR
(@StUaRtJaCk33) reported
Cannot access my IG account @IGcom - Is there platform outage?
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goodguy86
(@goodguy862) reported
@cricvizanalyst @IGcom Harris out, Khawaja in to open.. 7 innings opening for Aus 2 hundreds 2 5 fifties average 96 and problem in the best for of his career in shield.. give him a chance selectors!
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scoot3r83
(@scoot3r83) reported
@IGClientHelp @ProRealTime Another reminder as this has been reported via the software also, no replies. Since when you do allow 0.01 contracts to be bought so how can they be partially sold? Have you got a start on this software change/issue yet?
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Dr Matt Swift
(@MSwift94) reported
@cricvizanalyst @IGcom Offer nice support (not recklessly)
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Mikella❤
(@omenka_michael) reported
@MrJSimmsTrades @IGcom My business account was disabled too for no reason, appeal never work..i got no response from support I was able to recover my account with the help of @cybers_recovery message him I can help you He is highly recommended
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scoot3r83
(@scoot3r83) reported
@IGClientHelp @ProRealTime @IGClientHelp Time I escalate the issue 0.01 increments of partial close on CFD's further up the tree I believe. No action taken, no response received in a week. Support? Client Help?
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Keegan Chiam
(@ChiamKeegan) reported
@IGClientHelp I am unable to enter any trade from early morning till now.. frustrated experience with the help desk. "Common Error" prompt every time I try to enter a trade, what a heck are IG doing?
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James
(@_MUFCJames) reported
@UtdDanMUFC @englandcricket @IGcom Is it bad I don’t have much confidence 😬
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Kumar 🏴
(@Morgsmudge) reported
@abhinav_singh4 @englandcricket @IGcom My bad 🥲
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Keegan Chiam
(@ChiamKeegan) reported
@IGClientHelp It have been more than 24hrs and till now the problem still exists, this is extremely frustrating. No words can express My anger with this situation and since IG is not interested in my business, I will take it somewhere else.
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Yvette Ramirez
(@YvetteR85922076) reported
@IGClientHelp I placed a trade and manually closed it in profit. Your system closed me at a loss and the market didn't move that much at the close. The close on the chart page showed positive. Are there problems with your systems?
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Rob Bowman
(@RobBowmanUK) reported
@IGClientHelp I opened an IG account last week. Trading was nice and easy but your 2 Factor Authentication does not work. Your support team had to disable it twice. Do you have any plans to fix? Why not use Google or MS Authenticator apps?
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scoot3r83
(@scoot3r83) reported
@IGClientHelp @ProRealTime @IGClientHelp another day another issue reported with no attention put to it by your support department. Not even an email to say "yes we received it but have not started". By the way, multiple charts not updating even though data is showing on your L2 software. AGAIN.
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Pipski72
(@Pipski721) reported
@cricvizanalyst @IGcom Hmm, no swing. Wasn't a problem in the last Ashes series in Australia.....
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scoot3r83
(@scoot3r83) reported
@IGClientHelp @ProRealTime @IGClientHelp Still nothing done on this, no response from my reports as per your procedures. Why does anyone bother with you guys? Do you really have a support team?
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Dan Nicholls
(@DanNicholls03) reported
@N17JAC0B @englandcricket @IGcom From Australia but support an English team🤔
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Fade Me if You Can
(@FadeMeIfYouCan) reported
@eyeofdtigeerr @IGcom US futures should gap down slightly cos FDAX closed later lower. But was there other news?
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Adam Reaney 🚴🏼♂️🏏💻
(@100percentapr) reported
@Abohlman @englandcricket @IGcom Well, ****.
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Stocklad
(@Stocklad) reported
@scoot3r83 @IGClientHelp @ProRealTime They never get off their behinds to fix anything. Like most brokers, as long as the money comes in, they figure what they got is good enough, and leave it at that. Pathetic. Their own forums are full of disgruntled traders.
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scoot3r83
(@scoot3r83) reported
@IGClientHelp They always reply to tell me to report via the software. I have done that. Why are so many software and data issues arising as of late. These changes I would think are not called for.