IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Website (25%)
• Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Berlin	Login	22 days ago
Southwark	Login	23 days ago
Radstock	Website	1 month ago
Kendal	Trading platform	2 months ago
Leer	Trading platform	2 months ago
Portsmouth	Trading platform	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JB (@thedarkonexx) reported 5 minutes ago

  Hi @IGClientHelp . I have a GBP Share Dealings account and want to hold the balance in USD, and buy and sell U.S shares with USD only. I've tried changing the currency settings to "Manual", but when selling U.S shares the value still gets converted to GBP. Any help appreciated

• 
  liam⚽️🏏 (@liam_S126) reported 7 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  smudgedan (@Smudgedann) reported 7 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  Girish Menon (@wildlifegiri) reported 8 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  WARDELL (@MrFord_10037) reported 11 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  Trader nomad (@trader_nomad) reported 13 minutes ago

  Do not try to open the account with @IGcom it is a nightmare. I sent my personal documents, two different bank account statement from two banks for address verification yet they claim for six weeks it is not enough defying their own rules!!! Further more telephone number they claim they can not reach although I am talking with their support on WhatsApp from that number! Completely ridicolous

• 
  Mark Thomas (@mtstormus) reported 14 minutes ago

  @englandcricket @IGcom Umpire been paid to help the Indians by the ICC again

• 
  Guy de Jonquières (@guydej1) reported 14 minutes ago

  @IGcom @ChrisB_IG Link is broken.

• 
  Steven Rowe (@Stevenrowe25) reported 14 minutes ago

  @AkshithJha88423 @englandcricket @IGcom Sometimes u have to lower ur expectations I guess cos of the fact it’s very hard to find a good opening combo these 2 do bat well together so maybe they just have to take this stability at the top is a good thing

• 
  Trading Floor Audio (@TradeFloorAudio) reported 16 minutes ago

  @IGcom They traded 5.08% intra-day on Wednesday of last week Down nearly 100bp in just two and a half trading sessions !!!!! Quite unbelievable move

• 
  Rosen (@AZMIH_Rosen) reported 17 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  K4bala (@k4bal4) reported 21 minutes ago

  @IGcom does your platform is down? I can not trade

• 
  Matt (@MattySP500) reported 22 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  MattBrookes (@MattBrookes3) reported 26 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  fundamentally its a bargain (@its_fundamental) reported 27 minutes ago

  @IGClientHelp @IGcom Just withdrew money from my account and it appeared in my bank account instantly (as is the case mainly). I withdrew money on Friday at 3:31 pm to put it in savings ac for weekend - still not arrived at my bank NEED CONSISTENCY OF SERVICE - LOST INTEREST

• 
  KhanSahiba (@KhanSahibHu) reported 29 minutes ago

  @englandcricket @IGcom Facing quality bowling with ease and playing sensibly

• 
  Jumpers for Goalposts (@UKFootie66) reported 32 minutes ago

  @englandcricket @IGcom What an awful bowling line up

• 
  kris b (@boisy12uws) reported 35 minutes ago

  @IGcom This is a maj_or issue that needs to be addressed. Why isn't anyone discussing it? Check out my TL for the link, I RTd]`

• 
  SJ (@stuuk1) reported 35 minutes ago

  @joe31756 @IGcom @ChrisB_IG Exactly this. I was well down on FTSE and this week has been beautifully corrected! Same happened before Christmas on Dow

• 
  Heetan J (@Heetan001) reported 41 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  PeeKay (@PrasKon) reported 42 minutes ago

  @rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 44 minutes ago

  @englandcricket @IGcom It's okkk.. no problem

• 
  Tom Norman (@plaste) reported 47 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  Mouse Pillow (@ChazWood5) reported 49 minutes ago

  @englandcricket @IGcom Is this the worst England side to ever tour Australia?

• 
  NNNuman (@numann14) reported 49 minutes ago

  @IGClientHelp there's an error showing up everytime i try to open or close an position saying 'your account is restricted from opening new positions'. Need urgent help please.

• 
  Tom Morris (@TomMorris16) reported 50 minutes ago

  @englandcricket @IGcom The worst bowling attack I've ever seen

• 
  Abs B (@AbsB498343) reported 52 minutes ago

  @englandcricket @IGcom Whats happened to Ducketts form? Hope he gets these awful innings out of his system before the Ashes. Tbf was an unplayable delivery

• 
  richard rooke (@bigrooke85) reported 52 minutes ago

  @maisielatto @IGcom This is a serious issue that needs to be addressed. Why i:sn't anyone talking ab.out it? the link is on my TL - I retweeted it!;[

• 
  Jess-No flags because I actually am British (@JessSalop) reported 52 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  IG Client Help (@IGClientHelp) reported 57 minutes ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.