IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (43%)
• Trading platform (43%)
• Withdrawals (7%)
• Website (7%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	18 days ago
Narbonne	Login	18 days ago
Charleville-Mézières	Website	19 days ago
Figeac	Login	19 days ago
Clichy	Login	24 days ago
Sérignan	Trading platform	30 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Noah Silverman, PhD (@noah_phd) reported 2 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  ShareSpeccy (@ShareSpeculator) reported 3 minutes ago

  @baz_trading @IGClientHelp Are you getting the same error?

• 
  Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reported 7 minutes ago

  Over 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit

• 
  STUPPYTRADER (@stuppytrader) reported 9 minutes ago

  @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no response beyond GIO..; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

• 
  gin&pinklemonade (@Woodywudpeck) reported 10 minutes ago

  @Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 13 minutes ago

  @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

• 
  WhatsaMata8 (@whatsamata8) reported 13 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  Wally ****** (@Wally_Was_Here) reported 17 minutes ago

  @IGcom Damn bro, how do we get into the action

• 
  QuantumX (@QuantumStateX) reported 19 minutes ago

  @IGcom Customer Service Down

• 
  Matt (@MattySP500) reported 20 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Benjamin Hernandez 🔥 (@benjamin_hsys) reported 22 minutes ago

  @IGcom flash crash again huh

• 
  Casino Capital (@CasinoCapital) reported 24 minutes ago

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  jelt (@InfoJelt) reported 24 minutes ago

  @IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.

• 
  KryptoBeast (@BeastKrypto10x) reported 28 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom

• 
  MB (@MBdaytrading) reported 32 minutes ago

  been holding for @IGcom for over 30 mins ! awful

• 
  nick h (@NickHol06) reported 33 minutes ago

  @IGcom having issues getting a quote anyone else ????

• 
  MB (@MBdaytrading) reported 35 minutes ago

  @IGcom not working on companies like vod even!!!

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 36 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Dave (@djp4976) reported 38 minutes ago

  @TheMoneySponge @IGcom US stocks have always been fine for orders, it’s always been poor U.K. side, especially the smaller more illiquid companies, even if stock is there and you place your order below that level it never seems to fill, I would have hoped if they at removing request for quote that orders would improve but after speaking to a few not sure it will. What’s the point having a trading account with @IGcom if you can’t trade through the platform, more like a holdco than anything else. Anyway, I’ll see how bad it is next week when migrated and go from there

• 
  Tom Norman (@plaste) reported 38 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  QuantumX (@QuantumStateX) reported 39 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  A Reasonable Person (@DanielgDan) reported 39 minutes ago

  @englandcricket @IGcom Damn that looks innocuous

• 
  T Baba (@Boltlightning77) reported 45 minutes ago

  @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login

• 
  matt92 (@matt92__) reported 48 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  Ric₿ezos (@BezosRic) reported 48 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  rohitchad18 (@rohitchad18) reported 55 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 55 minutes ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  #TPAE (@TpaeSkinnykat03) reported 57 minutes ago

  @englandcricket @IGcom Wasn’t Duckett on his “last warning” for tipping a pint on Jimmy’s head? Bloke was battered in Noosa, looks fat and can’t buy a run. Baz’s solution, have another game son. What a tier 2 joke of a cricketing nation. #Ashes

• 
  Buttercup Serenity (@cthao2101) reported 57 minutes ago

  @MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out

• 
  Cam (@CamTortola97) reported 59 minutes ago

  @IGClientHelp Issue with platform?