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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (73%)
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Login (18%)
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Website (9%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Ricardo
(@r51lva) reported
@IGClientHelp platform not working again and i can't exit positions
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milbshake
(@milbshake) reported
@IGClientHelp 2nd time in 24hrs your platform is down. Is this going to happen every day now ? Why are you unable to give us any info on the issue ?
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Scott Elliot
(@ScottEl37510587) reported
@blacgold76 @IGClientHelp Down again for me.
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iz
(@iramahmed79) reported
@IGClientHelp what is wrong with your app? I tried selling my @AMCTheatres stock when it was up and it didn’t let me and now the stock keeps crashing and causing errors every time I’ve tried to sell. I’ve called you three times each time on hold for 30mins and then cut of
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gin&tonic
(@Woodysue) reported
@IGSquawk @IGClientHelp site accessible but can't close any positions no margin showing on them....wtf!! Get your site sorted!
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Ricardo
(@r51lva) reported
@IGClientHelp platform not working again I can exit positions
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schofield_t
(@schofieldt2) reported
@IGClientHelp Platform down again
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Richard
(@RichofYorks) reported
Bloody IG site is down AGAIN. Sort it out @IGClientHelp it’s becoming an unlikely coincidence. Maybe dump the site access at a quiet time.
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Bud Capital
(@BudCapital) reported
@IGClientHelp 2nd day in a row your platform is not working at the most crucial time of day US open, we better get compensation for this!
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wwwsahiphopcoza
(@wwwsahiphopcoza) reported
@IGcom @IGClientHelp **** you guys! Why you halted $SNDL ? That **** is illegal!
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milbshake
(@milbshake) reported
@IGClientHelp Make this the 6th time in last 9 mths..... Down twice in 24hrs and still no response from IG as to why the platform keeps crashing ! The reason is simple. Because they know what the issue is but dont want to spend the money to fix it. Do you even care ???
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andrew michaelides
(@andrewmichaeli8) reported
@IGClientHelp You have lost me today as a client fed up. Keep dropping service when your in trades. Also canceled a trade due you you rubbish system going down and it just cancels my position when I didn’t want to. I want compensation and also your live chat never works
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kek
(@barloJarlo) reported
@IGClientHelp You seem to be having platform issues again. Can you confirm this will be fixed soon? I am trying to login but cannot get pas the /wtp/ page. Looking at the console your end is returning HTTP 500 (Internal server error). This is 2 days in a row now..
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rico
(@rico04710023) reported
@IGClientHelp @IGcom it’s broken again today
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Maria
(@planet_maria) reported
@IGClientHelp hello again. MyIG platform not loading again today. Same problem yesterday. Can I get solution please? Log out & back in again? I’d like to trade today
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Rob
(@SIngleDater38) reported
@IGClientHelp is the platform down?
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The Hopeless Trader
(@HopelessTrader1) reported
@IGcom Don’t go down the route of Robinhood. Stop pausing trading. Halting the buying of a trade and only letting them sell is pure market manipulation and you only have to look at what’s happening with Robinhood, I’ll be surprised if the two co-founders don’t go to prison
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milbshake
(@milbshake) reported
@IGClientHelp Make this the 6th time in last 9 mths..... Down twice in 24hrs and still no response from IG as to why the platform keeps crashing ! The reason is simple. Because they know what the issue is but dont want to spend the money to fix it.
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Jack
(@jack_r_m) reported
@IGClientHelp Platform down AGAIN
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Mimi Fontaine
(@mimifontaine) reported
@IGClientHelp Neither the app nor the webpage are working for me, I can't see my watchlist, can't see my positions, what is the ETA for the outage to be fixed please
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K3
(@k3books) reported
@IGClientHelp that was yesterday ..service came back on today my app is down no service second day in a row.. can't buy or sell.. #Gold going up
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Jason Nicholls
(@jas251068) reported
@IGClientHelp Can’t see live positions on chart now , shambles of a service.
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gin&tonic
(@Woodysue) reported
@SGStanners @IGSquawk @IGClientHelp Yes but so worrying if it was a down day .& your margins get close.
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TT
(@mt67_) reported
@IGTV @IGcom @JeremyNaylor_IG Garbage platform. Down 2 days in a row at market open💩
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Thomas Winston
(@ThomasW95228819) reported
@IGSquawk @IGClientHelp Lost a lot of money just now because of this shitty trading platform. Platform access problem 2 times in a week. Cant even place a bet now. ??? Seriously ??? No one answering the phone. ONLY 75% people lose money ? ......
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Mark
(@mark7183) reported
@IGClientHelp Terrible service guys
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Thomas Winston
(@ThomasW95228819) reported
@IGClientHelp Maybe, I have been waiting on the phone for 30 mins now..... I will send email anyway... Lost a lot of money just now because of this shitty trading platform, platform access problem 2 times in a week. Cant even place a bet now. No one answering the phone.
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gin&tonic
(@Woodysue) reported
@IGSquawk @IGClientHelp if I get margin called & you close all my positions because I can't access the s/b site to trade I will take legal advice ...ridiculous service!
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Andrea34
(@Andrea334506911) reported
@Woodysue @IGSquawk @IGClientHelp Yes, it is... though IG won't worry about that, they have shown me a very low level of customer service 😢
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Dominic hawkes
(@domhawkes) reported
@IGTV @IGcom @JeremyNaylor_IG All brokers are having issues today for some reason 🤨🤨🤨