IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (61%)
• Trading platform (23%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	6 days ago
Stuttgart	Login	25 days ago
Brest	Trading platform	25 days ago
Valence	Website	25 days ago
Le Puy-en-Velay	Login	25 days ago
Elne	Login	25 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Harald Hadrada (@HaraldHadrada2) reported 2 minutes ago

  @Mikenarm @IGcom Because they are **** now and not a service company and just spread betters betting v clients

• 
  MB (@MBdaytrading) reported 3 minutes ago

  @GODOFFI @IGcom Actually really like the platform , but yes the issues are really frustrating

• 
  wsbx (@wsbxsg) reported 4 minutes ago

  @IGcom IG down again!! wtf man

• 
  Fred Coloe (@FColoe) reported 4 minutes ago

  @IGClientHelp hi IG. There appears to be an issue with the mobile iPhone app. When I log in I get a message “session timed out. Please login again” and the app then goes to log in screen.

• 
  Casino Capital (@CasinoCapital) reported 13 minutes ago

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  Tortoise investor (@InvestTortoise) reported 13 minutes ago

  @andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 14 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Darren Neary (@neary_darren) reported 15 minutes ago

  @TheMoneySponge @IGcom Any support on where to switch ? Such a shame it was the best platform for me

• 
  peter (@A7068AP) reported 15 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  Jarvy55 (@Jarvy55) reported 16 minutes ago

  @henrymcivor @IGcom Terrible customer service no replys to emails.

• 
  Ric₿ezos (@BezosRic) reported 18 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Dougparkspropertynest (@network_surrey) reported 18 minutes ago

  @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

• 
  nick h (@NickHol06) reported 19 minutes ago

  @IGcom having issues getting a quote anyone else ????

• 
  dismantle_ (@JJJorange) reported 19 minutes ago

  @IGcom @financialombuds If anyone @IGcom is reading this, I still have had no acknowledgement from my support request sent Friday. I emailed yesterday as follow up for the complaints process.

• 
  X (@adythompson) reported 22 minutes ago

  First time I open a position with @IGcom in month's and now can't log in, I'm glad I've got the majority of investments now with @Trading212 🙏 Bad show @IGClientHelp 😡

• 
  Wally ****** (@Wally_Was_Here) reported 25 minutes ago

  @IGcom Damn bro, how do we get into the action

• 
  gin&pinklemonade (@Woodywudpeck) reported 25 minutes ago

  @Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to

• 
  wolfofperth (@wolfofperth) reported 27 minutes ago

  @IGClientHelp hello I need help can I provide help let’s see how long to get a reply

• 
  Dave (@djp4976) reported 32 minutes ago

  @IGcom You’re going to lose a hell of a lot of investors from your platform shortly due to these changes coming in, looks like no more ‘Request for Quote’ orders, limit and market orders only, wouldn’t be so bad if your orders actually got filled, you’ve always been useless with those, seems like only US stocks get filled with U.K. stocks sat there being unfilled all day even when there’s plenty of stock available within that order price

• 
  Brands (@ItsBrandon_FM) reported 33 minutes ago

  @IGcom this login error needs to be fixed immediately. Nobody can access their accounts and there has been no update on what’s happening

• 
  Molibar (@Molibar) reported 36 minutes ago

  @Tiboti888 @IGcom Thanks, I thought they singled me out for being so bad at this.

• 
  𝕺 (@Qblivionn) reported 37 minutes ago

  @TheMoneySponge @IGcom How do you move to a different provider while IG is down?

• 
  DustinDuster (@VVIIIVVIIIVVIII) reported 40 minutes ago

  @IGcom Basically a non existent client support, you better give back the losses we’re forced to take due to your technical error!!

• 
  Paul S (@Paul_S1979) reported 40 minutes ago

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  11invest (@11invest) reported 45 minutes ago

  @IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?

• 
  STUPPYTRADER (@stuppytrader) reported 50 minutes ago

  @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no response beyond GIO..; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

• 
  ShareSpeccy (@ShareSpeculator) reported 51 minutes ago

  @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

• 
  OD2 Trades (@OD2Trades) reported 51 minutes ago

  @ggreynaomi @Molibar @IGcom sorry. down for me too

• 
  jm (@Helix1985) reported 52 minutes ago

  @IGInternational @IGcom @IGClientHelp Your website is down and I’m unable to trade at the most important time. This is ridiculous.

• 
  Iain Clarke (@iain__clarke) reported 56 minutes ago

  @IGcom @IGClientHelp your platform is down. When will it be open?