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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (75%)
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Website (13%)
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Login (13%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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TOM BEDFORD
(@Tom_Bedford) reported
@RichTheNewbie @IGcom Same issue. Very annoying of late.
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Ale Maniscalchi
(@ManiscalchiAle) reported
@pengsucculents @IGcom same bro they are having problems we are smashing wall street bro SIT TIGHT
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ZJS_Ret
(@ZJS_Ret) reported
@Woodysue @IGSquawk @IGClientHelp Absolutely dire service, when you are unable to take action on your positions as a result of platform unreliability. Clearly no resilience provided and so far I see no communication from IG
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Carlos
(@OutCntxtParadox) reported
@IGcom 3 days in a row the platform goes down from 1430 onwards, is time to do something about it guys! Telephone is of no use from this time either!!
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Mohammed Sabur
(@saburmo) reported
@IGClientHelp I've been getting a Service Connection Failure for the past 15 to 20 minutes. This is the third time it's happened in past 3 days. Get your act together because you're looking like amateurs. I could be forced to use another platform.
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Ashraf Laidi
(@alaidi) reported
Platform of at least 1 major UK online broker has been down for over 1 hr . I will not specify which. #unacceptable. It is 1 of these 3. @IGcom @CMCMarkets @CityIndex #forex
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John Meadowcroft
(@covjohn123) reported
@IGClientHelp Hello??? Platform is STILL down!!! Can you fix this ASAP?!
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William
(@FtseSpecialist) reported
@IGClientHelp Platform down again. Mobile not working. Website not working. Reports all over internet and not even a tweet to clients. Bad service
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Sami Mansour
(@S_Dezigns) reported
@IGClientHelp @milbshake @IGClientHelp That is not right. Your system is still down and we can't log into our accounts.
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Ayshea Obrien
(@troubleatmills) reported
@IGcom IG down again.
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Steeve S
(@steeve_inv) reported
@milbshake @IGClientHelp and again today at market open... still ongoing issue
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maneco64
(@maneco1964) reported
@IGcom WTF is going on! I had problems logging in and have been on hold on the phone for 15 minutes! Why don't you hire proper brokers like in the old days so they can talk to clients instead of buying another firm for $1 billion!!!!
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Johan
(@JohanDXB) reported
@IGcom IG not working
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Vikas Kansra
(@VikasKansra) reported
@IGClientHelp Having issues loging in my account, can you please help, tried ringing but no answers
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Vikas Kansra
(@VikasKansra) reported
@IGClientHelp I cant login my account
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Trelawney
(@trelawney89) reported
@IGcom Yet again your platform is down. This is the third time this week. Can you fix this urgently please?
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Ivor Kovic
(@ivorkovic) reported
@IGcom App is down, web is down. Terrible. I have zero control over my stocks/money at the moment. Even more terrifying to see now that others have been reporting this for days. You need to fix this NOW.
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HellishTrevTrader
(@HellishTrader) reported
@IGClientHelp are you aware your platform is down ??? I’ve been on hold to the phone line for 15 mins now 😡😡😡
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BRS
(@bhriggs) reported
@IGcom both Web and App platforms are not working
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ST
(@StelTriteos) reported
@IGcom why is your app always down in the afternoon me and @timpav7 are trying to take over the world here
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DietCoke7
(@L4V1124610) reported
@IGClientHelp terrible Sort out the access to the platform!!
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Krasimir Petrov
(@KrasimirBPetrov) reported
@milbshake @IGClientHelp This is how they seem to deal with the hassle to provide liquidity for thei positions their customers open. So instead to shut down specific stocks, they decide to “technically” forfeit their services for the sake of not making some hedge funds angry. Pathetic.
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William
(@FtseSpecialist) reported
@IGClientHelp @milbshake Platform down again. Mobile not working. Website not working. Reports all over internet and not even a tweet to clients. Bad service #leaveIG
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TravellingTrader #SILVERSQUEEZE
(@TravellingTrad2) reported
@IGClientHelp site not working AGAIN
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monir
(@udmon74) reported
@IGClientHelp what’s going on can’t log on? Rubbish service you guys are providing. Not taking calls either.. very poor.
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a
(@ctbuk73) reported
@IGcom Probably the biggest trading day for retail traders ever and you close your platform down and stop us getting access to our own money. Disgraceful.
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elly #KBF
(@elly_gov) reported
What is going with stock exchange’s @IGClientHelp @RishiSunak everything is down
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Tim
(@timpav7) reported
@IGcom do you have mice running your systems. Every day same time app and desktop goes down. Costing money everyday this week. Completely unacceptable
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dan brooksbank
(@dan_brooksbank) reported
@IGClientHelp, I see no tweets in your feed about todays shambles. Still down
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Jack
(@jack_r_m) reported
@IGClientHelp And you don’t even bother to dignify your customers will a Tweet explaining there’s a problem. Pathetic.