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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (83%)
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Website (17%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leer |
Trading platform | |
 Portsmouth |
Trading platform | |
| Basingstoke |
Trading platform | |
| Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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maneco64
(@maneco1964) reported
@IGcom @luxmanage1 Why don't you employ more brokers to pick up the phone when your system is down? Why not spend $1 billion employing humans and improving your systems instead of buying another online broker.
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The vicious
(@Thevicious5) reported
@IGcom @luxmanage1 Yeah I get a real sense of 'urgency' when it's down for this long
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Skooterz
(@Skooterz2) reported
@IGClientHelp Yes, this is the second at around the same time, if this is any help to you, costing us both money
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Jack
(@jack_r_m) reported
@IGClientHelp Intermittent? I haven’t been able to log on at all for nearly and hour and a half despite constantly trying
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Steve najjar
(@steve_najjar) reported
@IGClientHelp since 14.30 not been able to log in gad help me with my positions even not answering phones or chat
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.
(@serocan95) reported
@IGClientHelp @IGcom Literally every time there is market volatility your servers go down... this cannot be coincidence. At least then do not advertise yourselves as the best brokerage frim in the UK. $CLOV $KMPH $GME $AMC
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Ryan Faulkner-Hogg ⚓
(@Faulkos) reported
@IGClientHelp everyday for the last 3 days the exact same problem has happened - I am not suggesting collusion just embarrassing incompetency - fix your broken platform.
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Pav
(@Pav10110183) reported
@IGcom guys, this week has been the poorest platform performance I can remember. What are the underlying problems for the service issues?
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Wave_Control
(@WaveControl1) reported
@IGClientHelp This was an issue on the USA open but I'm logged in now. Hopefully this doesn't happen again. I got a taste what Robinhood folks are going through.
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Ale
(@dirossiale) reported
@shabakNuke @picfwd @IGcom When you get through the consumer dept. the recorded message will tell you that they're currently busy. Just ignore that warning of delayes and wait for someone to answer you withing probably less than five minutes. Good Luck. IG index are really bad during the volatile times.🤞
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conor 💙
(@conor__clarke) reported
@IGcom The site has been down for an hour, for the 3rd straight day, it had to be sorted
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Nyle Levi
(@nylelevi) reported
@IGClientHelp I’ve been a long time customer but if I can see other platforms running while this one has been down for an hour and a half during the most crucial trading hours for the second time this week then I need to seriously consider staying. You’re playing with people’s money here.
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sam
(@jamsugg) reported
@IGClientHelp @IGcom App fully down for me and has been since 14:30 on the dot 🤔. And even if/when I did eventually manage to login via laptop it won’t let me trade!! Absolute shocker 🤬
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Chris
(@PowerTradeSetup) reported
@IGClientHelp Plus the platform is so slow it takes too long to enter trades and the cancels due to price movement within that time !
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Amit Panchal
(@amitpanchal76) reported
@IGClientHelp as a customer I expect a solid service and this unreliability all week is not what I need. How can you compensate me ?
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Angello B
(@AngeloR30700761) reported
@IGClientHelp Are you joking your whole global server is down since 2.30 UK, Singapore platform. Not just me either.
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AndY B
(@Bowen85AI) reported
@nylelevi @IGClientHelp Same, used @IGcom when it was IG trading never had a problem. I’ve won some and lost some. But this is not losing this is steeling. The big boys don’t like to take the hit and expect us to all get wiped out.
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Kush Shah
(@Kush1707) reported
@IGClientHelp Cant login since US open, please update.
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awais aaa
(@aaa_awais) reported
@IGClientHelp It's not intermittent ..it is quite consistent problem now. Please fix this..otherwise I have no choice to leave this platform...we are paying 10$ per trade comparing with IB which is costing only 1$..We deserve better service than this.
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AndY B
(@Bowen85AI) reported
@Kyle_Reed @IGClientHelp Had this problem yesterday but them put a limit to my stop position so I couldn’t move it lower forcing me to with close or wait for it to close automatically. #crimewatch
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Catherine O'Sullivan
(@sullicath) reported
@IGcom please sort out login I switched to you because I need a reputable broker.
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Muneeb Younsi
(@MuneebYounsi) reported
@IGClientHelp Are you serious? Not able to login since US opening
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tinman
(@Man_Tin_Man) reported
@IGClientHelp Its an not intermittent issue, its a not working at all issue.....
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PJ
(@JPJAUST) reported
@IGClientHelp This is a joke. Your platform is down everyday at exact time market opens. There is nothing to investigate - your infrastructure cannot handle the load, yet nothing done for days
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BitofaCoin
(@Aimbig2) reported
@IGClientHelp 3 Days in a row you deliberately crash the system at 14:30. Why?
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Kyle Reed
(@Kyle_Reed) reported
@IGClientHelp Publish the link to Pro-Realtime for everyone :- if this might just be a case of MyIG that's broken
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Sas
(@sarahjennings01) reported
@IGClientHelp @IGcom Service has been terrible... no access at all. Thinking of going to #uniswap
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Mike
(@mikerwarner) reported
@IGBank @IGClientHelp I was locked out due to technical difficulties on your part and lost out on closing a trade for $10 now it’s down $20 that’s a $30 swing y’all ****** me on.
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Peter Clay
(@ppeterclay) reported
@IGcom @IGClientHelp WAKE THE F UP!!! No support, no update... incompetent! Update your clients, they are losing money.
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SNW
(@SamanthaWork) reported
@IGClientHelp Hasn't been an intermittent issue but continuous on both web and mobile platforms