IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (63%)
- Trading platform (22%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuttgart
|
Login | 4 days ago |
 Brest
|
Trading platform | 4 days ago |
|
Valence
|
Website | 4 days ago |
|
Le Puy-en-Velay
|
Login | 4 days ago |
|
Elne
|
Login | 4 days ago |
|
Paris
|
Trading platform | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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OD2 Trades (@OD2Trades) reported@ggreynaomi @Molibar @IGcom sorry. down for me too
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🅰️ndrew Brahms (@inthe_flowers) reported@CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock
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Amynah (@Amynah_Aziz) reported@IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.
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Molibar (@Molibar) reported@IGcom So is IG down now, or is it just me?
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𝕺 (@Qblivionn) reported@TheMoneySponge @IGcom How do you move to a different provider while IG is down?
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Kluedio (@kluedio) reported@Richard85801567 @IGcom wtf are these ***** doing fix your platform ffs Millions of dollars being traded
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Jason Hopps (@Jasonhopps) reported@IGcom would be helpful if your website worked, #IG. Down for ages an no updates, no customer help?
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peter (@A7068AP) reported@IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.
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11invest (@11invest) reported@IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?
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Trafalgar (@tardigrade911) reported@IGcom It is down, and as usual no feedback from their clients support.
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gold rutile 🌄 (@rutile369) reported@IGcom cannot log in - give us more info about the problem
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Harald Hadrada (@HaraldHadrada2) reported@Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.
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Amynah (@Amynah_Aziz) reported@IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.
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Nassar Sandusky (@NassarSandusky) reported@TheMoneySponge @IGcom What platform are you switching too? I’ve only joined at the start of the year they are awful. Thought it just me who couldn’t log in
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jm (@Helix1985) reported@IGInternational @IGcom @IGClientHelp Your website is down and I’m unable to trade at the most important time. This is ridiculous.
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Iain Clarke (@iain__clarke) reported@IGcom @IGClientHelp your platform is down. When will it be open?
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Casino Capital (@CasinoCapital) reportedThinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)
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Harald Hadrada (@HaraldHadrada2) reported@IGClientHelp Can you please update us ASAP. Your service and response is toilet. You used to be a pillar or trading and standards. Your now well.......
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dismantle_ (@JJJorange) reported@IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.
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STUPPYTRADER (@stuppytrader) reported@IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no substantive response; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?
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dismantle_ (@JJJorange) reported@IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.
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Dave (@djp4976) reported@TheMoneySponge @IGcom US stocks have always been fine for orders, it’s always been poor U.K. side, especially the smaller more illiquid companies, even if stock is there and you place your order below that level it never seems to fill, I would have hoped if they at removing request for quote that orders would improve but after speaking to a few not sure it will. What’s the point having a trading account with @IGcom if you can’t trade through the platform, more like a holdco than anything else. Anyway, I’ll see how bad it is next week when migrated and go from there
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iKopite 🏆*20 (@iKoppie) reported@IGcom Can you at least update on the website outage? Zero comms or response from support
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DV8OR (@dv8or1) reported@JJJorange @IGcom @financialombuds Same issue for me… useless customer service
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OD2 Trades (@OD2Trades) reported@Molibar @IGcom down for me too
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MattBrookes (@MattBrookes3) reported@LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?
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Neverasked (@DCBW2025) reported@IGcom Why is the service down and when will it be back online? No announcement, support page not working. Jokers.
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cynicalanalyst (@cynicalanalyst2) reported@11invest @IGcom You're having problems as well?
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Anandhi Chetlur (@anandhichetlur) reported@LBC @IGClientHelp App has recovered but customer services is awful
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Macro Joe (@wealthelf) reported@HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!