IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (69%)
• Login (15%)
• Withdrawals (8%)
• Website (8%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Sérignan	Trading platform	5 days ago
Perpignan	Trading platform	5 days ago
Bordeaux	Trading platform	5 days ago
London	Trading platform	28 days ago
Markt Schwaben	Trading platform	29 days ago
Castleford	Withdrawals	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 22 seconds ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  rohitchad18 (@rohitchad18) reported 4 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  Christine Slimm (@chrissies141) reported 7 minutes ago

  @englandcricket @IGcom Pity Atherton is commentating, I really think he has a down on English cricket.

• 
  matt (@clarityenjoyer) reported 10 minutes ago

  @englandcricket @IGcom Terrible team

• 
  Girish Menon (@wildlifegiri) reported 10 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  Richard (@Richard85801567) reported 12 minutes ago

  @IGcom IG zero support main line inoperable London number no one answers live chat and WhatsApp get left hanging IG is utter dog **** do not risk your money on IG join any other ANY but if

• 
  IG Client Help (@IGClientHelp) reported 13 minutes ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  liam⚽️🏏 (@liam_S126) reported 15 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  fundamentally its a bargain (@its_fundamental) reported 17 minutes ago

  @IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.

• 
  Matt (@MattySP500) reported 19 minutes ago

  @IGClientHelp mobile login on iphone not working ?

• 
  Watermelõn 🍉 (@wa7ermelon) reported 19 minutes ago

  @Mr_K2015 @BarnyardBull72 @IGcom nope unfortunately, I contacted support the other week to get them to add it but nothing since. Can buy on most other platforms.

• 
  Buttercup Serenity (@cthao2101) reported 22 minutes ago

  @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you

• 
  Rosen (@AZMIH_Rosen) reported 23 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  KryptoBeast (@BeastKrypto10x) reported 23 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a compensation up to 1000$ for verifiable admin work. Genuine cases only. @IGcom

• 
  Victor Cortino (@CortinoVictor) reported 24 minutes ago

  @ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.

• 
  Ric₿ezos (@BezosRic) reported 26 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Matt (@MattySP500) reported 29 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  fundamentally its a bargain (@its_fundamental) reported 32 minutes ago

  @IGClientHelp ARM Holdings PLC ADR (24 Hours) CHART IS BROKEN - MISSING CRITICALPRICE ACTION SINCE 9 LAST NOIGHT (UK time)

• 
  dismantle_ (@JJJorange) reported 33 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  Foz (@flounders912) reported 37 minutes ago

  @IGClientHelp Hey, I've been asked to upload ID but the verification link on the website seems to be disabled and the app doesn't prompt it or seemingly have anywhere to upload. Is verification down ? Ta

• 
  Mark Newton (@Mark_Newton1) reported 38 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  DV8OR (@dv8or1) reported 40 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  andy mufc (@AndrewFearn95) reported 43 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.

• 
  Penny Share Trader (@Penny_Shares) reported 44 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  smudgedan (@Smudgedann) reported 46 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  KryptoBeast (@BeastKrypto10x) reported 47 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom

• 
  Mouse Pillow (@ChazWood5) reported 49 minutes ago

  @englandcricket @IGcom Is this the worst England side to ever tour Australia?

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 52 minutes ago

  @IGcom morning. You have blocked my account, your help desk can give me no reason for this. I have tried 3 times to withdraw my balance to no effect, your help desk say there is no record of withdrawal application even though I have email conformation. Is there an issue?

• 
  IG (@IGcom) reported 56 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  Matt (@MattySP500) reported 59 minutes ago

  @IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.