IG status: trading issues and outage reports
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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (62%)
- Trading platform (21%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
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Login | 19 days ago |
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Trading platform | 19 days ago |
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Website | 19 days ago |
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Login | 19 days ago |
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Login | 19 days ago |
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Trading platform | 19 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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wsbx (@wsbxsg) reported@IGcom IG down again!! wtf man
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Joel Deakin (@JMHDeakin) reported@conradcarter66 @IGcom They don't appear to be content with irritating customers by degrading the share trading service apparently even providing a service is currently a struggle :/ - perhaps they also have management issues that're now affecting operations as well.
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Perihelion (@PeriHelion96002) reported@network_surrey @IGcom Same problem. On the phone to their helpdesk - been kept on hold for 1.5h now.
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MB (@MBdaytrading) reportedbeen holding for @IGcom for over 30 mins ! awful
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Paul S (@Paul_S1979) reported@IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.
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the Wise Fool (@theWiseFool8) reported@IGcom Wouldn't bother with IG. If you have a problem.. its impossible to get hold of a human.
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MB (@MBdaytrading) reported@conradcarter66 @JMHDeakin @IGcom Awful
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⚡️GeordiePhil⚡️ (@GeordiePhilUK) reportedIG advertising on the up IG client service tanking Over the last year the quality of service all round from @IGcom has been shocking. @IGClientHelp what is going on!
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dismantle_ (@JJJorange) reported@IGcom @financialombuds If anyone @IGcom is reading this, I still have had no acknowledgement from my support request sent Friday. I emailed yesterday as follow up for the complaints process.
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Lord H (@LordHofH) reported@IGcom Your trading platform has been down for an hour now for everyone, and no comms to users whatsoever. Sort your Sh.t out for gods sake !
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Usifoh_J 💙🇳🇬🇬🇧 (@johnusifoh) reported@IGcom Your Trading platform is down for almost an hour now and no communication or updates when this would be resolved.
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Dougparkspropertynest (@network_surrey) reported@IGcom Is there ANYONE answering your phones or Whatsapp Help messages ??!!… now been on hold for nearly 10 minutes !… this is NOT a great service at all. How can i get help to log in to my account?… am unable to via either mobile or laptop !
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ShareSpeccy (@ShareSpeculator) reported@baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.
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Andrewdc208 (@andrewdc208) reported@IGClientHelp did ur system just go down?
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Harald Hadrada (@HaraldHadrada2) reported@Mikenarm @IGcom Because they are **** now and not a service company and just spread betters betting v clients
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Breakout Capital Ventures (@BreakoutCV) reported@djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2
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Gagan Kashyap (@kashyapgagan) reported@IGClientHelp Both App and web login is down??? what is the issue and when you are going to fix??
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Ryno (@Mister_Ryno) reported@IGcom What's happening with your desktop site and mobile app?? Both went down simultaneously just after the US opened today? No response from the helpdesk.
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Amynah (@Amynah_Aziz) reported@IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.
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Nassar Sandusky (@NassarSandusky) reported@TheMoneySponge @IGcom What platform are you switching too? I’ve only joined at the start of the year they are awful. Thought it just me who couldn’t log in
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easterbunnycard (@easterbunnycard) reported@IGcom Website, Android App, iOS App, Mobile Web App, and API are not processing login. It is poor management and poor service that you post this promotion but no information about your outage after more than 1 hour of outage. Time to look for another platform.
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jm (@Helix1985) reported@IGInternational @IGcom @IGClientHelp Your website is down and I’m unable to trade at the most important time. This is ridiculous.
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Richard Knop (@richardknop) reportedSeems both main website and mobile app are down, can't login @IGClientHelp
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Andy Smith (@andyajsmith1) reported@TheMoneySponge @IGcom App down too
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Noah Silverman, PhD (@noah_phd) reported@IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing
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howsmygf (@howsmygf) reported@IGcom still cant login
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Alan McGee (@Alan_McGee_UK) reported@IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.
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gkandola79 (@gskandola79) reported@IGcom Can’t get into my account… fix it straightaway, how can someone trade with an account that can’t be logged into @IGClientHelp @IGcom
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Mahakala (@waimeazach) reported@IGcom @PiQMarkets This is not true. Quantum computing solves very specific problems, it will not compete with gpu’s
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Barefooted Rascal (@bushy1113) reported@IGcom This is all very lovely but your platform shutting down just before the market open on such an important day is totally unacceptable