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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

IG Outage Chart 01/27/2023 22:20

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Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • Login 69.23% Login
  • Website 15.38% Website
  • Trading platform 15.38% Trading platform

Live Outage Map

The most recent IG outage reports came from the following cities::

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BrazilContagem Login
BrazilSorocaba Login
AustraliaBrisbane Login
FranceBordeaux Login
BrazilSão Caetano do Sul Website
ItalyNaples Login

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

IG Issues Reports

Latest outage, problems and issue reports in social media:
  • thewinelake Alex (@thewinelake) reported

    @TomCullingham @IGcom Trouble was they did just that, but twice! Then I closed the extra position and they also closed it afterwards, but that ended up as a short position! Just a right old mess and a big waste of time. If there was loss it would be <£100

  • thewinelake Alex (@thewinelake) reported

    @TomCullingham @IGcom Their response to my "stop messing" was to ignore me, and to my complaint was a right old mouthful of feathers. I've now moved to Spreadex. Although their spreads are wider, their web interface is better (eg. you can see how much margin is associated with which position).

  • thewinelake Alex (@thewinelake) reported

    @TomCullingham @IGcom I think underlying these problems is almost a contempt for the customer - a lack of willingness for those that know about these things to talk to the affected customers. So I was trying to close positions that they'd opened, and they'd close positions I'd opened.

  • thewinelake Alex (@thewinelake) reported

    @TomCullingham @IGcom I wondered about that! No, it was some bad data that screwed their systems for a bit. Unfortunately it exposed their utterly useless customer services and technical teams. So my positions were screwed around with for several hours. So lucky it was a quiet day, but I'm off.

  • michiel_boshoff Michiel Boshoff (@michiel_boshoff) reported

    @IGcom @DailyFX @WVenketas Zamar Faria at IG South Africa give terrible service to his clients!!

  • michiel_boshoff Michiel Boshoff (@michiel_boshoff) reported

    @IGcom Zamar Faria at IG South Africa give terrible service to his clients!!

  • anti_matter_jr x (@anti_matter_jr) reported

    @IGcom issues on us operation, guidance lowered

  • Incogni24145349 Incognitus (@Incogni24145349) reported

    @IGClientHelp I have been trying to get a hold of you for more than 15 days now. I've sent several emails without getting a response from You. Your customer service is horrible!

  • EquityInvestme2 Equity Investments (@EquityInvestme2) reported

    @PriapusIQ Very interesting, if thats the case I'll go to court and use this case law against @IGcom when their platform regularly goes down and happily passes the buck.

  • VinsDeF Vins Def (@VinsDeF) reported

    Hey @IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation

  • SellarsIan Ian Sellars (@SellarsIan) reported

    @IGClientHelp sent support message yesterday at 4pm still no response

  • Stephen77553489 Stephen (@Stephen77553489) reported

    @IGClientHelp No problem. I have messaged you.

  • CarrotorStick Paul D (@CarrotorStick) reported

    @IGcom Having spoken to the woeful customer service call centre, I can see why. Shame really as the stores are really helpful.

  • SelimmGursoyyy Selim Gursoy (@SelimmGursoyyy) reported

    @PriapusIQ @IGcom Then UK could have a problem with Putin...

  • stat_speak__ stat_speak__ (@stat_speak__) reported

    Using documentation for a sub-account with no open positions is not sufficient FINRA Document Production for another sub-account with issues 2 yrs ago @BTLawNews @tastyworks @IGcom $tsla $biib $bbby $m $amzn $mcd $Meta $wwe $cost $aapl $dis $gm $aal $prty $li $hood $mlec $sprb

  • eddy_tedster Eddy edster (@eddy_tedster) reported

    @IGClientHelp Please be aware the problem still exists over 6 months later and I even raised the issue with the help desk and got an incident number INC0681847 last month. How long can it take to fix?? #HBR not #PMO

  • PawelG_Ldn PawelG (@PawelG_Ldn) reported

    @IGcom @IGSquawk @JeremyNaylor_IG Heavy push into 2023 due to low inflation data and then energy prices killing everything causing a crash. Completely opposite view.

  • WiliWhitelaw Wili Whitelaw (@WiliWhitelaw) reported

    @IGcom Error in first line? 2022 surely

  • Teenanto Anto N (@Teenanto) reported

    @DonPabby_93 True @IGcom are rubbish at that. Hope they can fix their lazy bots. 🤖

  • AlpineDubliner Alpine (@AlpineDubliner) reported

    @LSDinmycoffee @tradingview @IGcom It's be great though no doubt . I used another CFDs broker in TV, and found the execution laggy: Not sure if it was a UI or execution issue

  • Lib_Capital LiberationCapital (@Lib_Capital) reported

    @IGcom worst customer service on so many levels. Clueless.

  • KosiKwee Kosi M Kwee (@KosiKwee) reported

    @IGClientHelp I can't login to my IG account since I am in Indonesia 4 days ago. May I know if I am not supposed to be able to login while I am here or is it just a coincidence? 🙏

  • KosiKwee Kosi M Kwee (@KosiKwee) reported

    @IGcom I can't login to my IG account since I am in Indonesia 4 days ago. May I know if I am not supposed to be able to login while I am here or is it just a coincidence? 🙏

  • JamesFaulds James Faulds (@JamesFaulds) reported

    @IGcom I can’t access my trading history beyond 90 days as the button for Custom setting isn’t working. Tried different devices without success. Can you help, please?

  • simonhi54058807 simon hill (@simonhi54058807) reported

    @deekoo92 @PriapusIQ @IGcom Not exactly the same, they have had various types of support from the German govt. some in credit lines, some pure debt. It has hammered their credit rating though making everything they hedge (fuel, currency) + aircraft leasing far more expensive. Great long term move…

  • Random_X_Human Sam Sung (@Random_X_Human) reported

    @PriapusIQ @IGcom @JeremyNaylor_IG Inflation didn’t fall. The yearly rate of inflation is down but inflation is up 0.4% on the month!

  • deekoo92 Derek Mawhınney (@deekoo92) reported

    @simonhi54058807 @PriapusIQ @IGcom Ah sorry Simon I read this almost like they were paying back the furlough money etc as in that type of government support , is this like the Cbils type loan these companies would have taken ?

  • simonhi54058807 simon hill (@simonhi54058807) reported

    @deekoo92 @PriapusIQ @IGcom Debt is the worst thing for a travel company and an airline. It’s a sensible move, just crap for shareholders.

  • MarginTraderTom Spread Betting & CFD Victim (@MarginTraderTom) reported

    @fletch000007 @IGSquawk @IGClientHelp This was really bad and wasn't even the worst thing they did that year

  • apocalyptimist Apocalyptimist (@apocalyptimist) reported

    @RockyBTrades It's a scam on @IGcom too. Their service often tells me "**** your stop loss" and quadruples the hit limit I set. Dangerous.