Is IG down?
No problems detected
If you are having issues, please submit a report below.
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
-
Trading platform (75%)
-
Website (13%)
-
Login (13%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
-
Traders Only
(@MinajEducation) reported
@IGClientHelp cant log in help
-
Mark Hexton ⚒⚒
(@Hammerhexy) reported
@englandcricket @IGcom Could have chosen a better time to post this. Maybe spend a bit more time improving the techniques of own players, as your analysis is clearly not working.
-
Fairobserver
(@Fairobserver1) reported
@IGClientHelp issues downloading dat on my phone or laptop. I can't see funds available
-
Ian Sellars
(@SellarsIan) reported
from
Pickering, England
@MarkTowse @IGClientHelp sky is having problems
-
Kappii
(@kappiido) reported
@IGClientHelp you guys down? Can’t load any of my data on the app or website.
-
HR1234
(@Am1n0_LDN) reported
@IGcom @Mr21318 do you know when you will fix your platform?
-
dullstar
(@dullstar8) reported
@englandcricket @IGcom This guy must be hiding right now as his data couldn’t help to get no 10 and 11 out
-
Steve Wayne
(@SteveStubbsy1) reported
@IGClientHelp @IGcom @HLInvest £5.95 per trade, online, Jarvis XO account. You guys are lacking in service to a market with growing demand
-
💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰
(@TheMoneySponge) reported
@IGcom @Belcourtoi I use sky too and mine isn't working either what is the ETA for the fix and is is Sky aside or IG side? Only as of this morning
-
AMW101
(@AMW1013) reported
@IGClientHelp I have used both Sky and EE mobile and it is still not working on either. Yet the andriod app on the tab is working.
-
Kevin & Deborah
(@BlendedFamilyUK) reported
@igcom #ig #igcom It might just be my account but IG is not working today - no totals (Funds, Margin, Available) and the Dax chart is not moving at all... browser and mobile app both affected
-
Steve L
(@stevrlnbrt) reported
@IGClientHelp So.. can not see any balances, add or withdraw funds. They said it was an IP issues probably sky. What utter bollocks. They obviously got hammered yesterday and don't want to lose any more money. Sort it out you wankers and give proper ******* answers...
-
ac
(@actionablechart) reported
.@IGClientHelp any chance of some help with this? All I can find are the DFBs ..........
-
Shan Jaffer
(@shan_jaffer) reported
@IGClientHelp I have called Sky. They said it's not their issue. They are not going to do anything. You have to fix this. Can't open or close trades. Mobile data not an option as its too much data. Please update here.
-
Jas
(@MadaharJas) reported
@englandcricket @IGcom You could try to look at the batters technique first. It might help.
-
ac
(@actionablechart) reported
Why invite customers to tweet @IGClientHelp for support if you're going to ignore them? It creates a very public highlighting poor customer service.
-
Chris
(@Chrisso_MCFC) reported
@Mr21318 @IGcom Nah this issue is a global dns problem, use mobile data it’ll work
-
Sean Callaghan
(@keanespirit) reported
@englandcricket @IGcom Not working is it. #JustSaying
-
💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰
(@TheMoneySponge) reported
@IGClientHelp @IGcom this needs fixing ASAP you have locked out a big portion of IG clients who cant trade - you should provide an ETA if possible once you know the issue
-
Mr.B
(@Mr21318) reported
@IGcom I'm not with Sky so there must be an issue your end.
-
RHOMMΞL - RAL 💉
(@rhoml) reported
@IGcom MFA system is the worst I've ever seen.
-
Jason Sherer
(@jasonsherer) reported
@englandcricket @IGcom Clearly not working then
-
Ochil Trader
(@OchilTrader) reported
@IGClientHelp @davidchan1011 I'm the same, no streaming on PC or phone, what's the issue?
-
Martin S
(@martinstrange1) reported
@englandcricket @IGcom Well it clearly isn't working. We have one of the worst teams in a generation. Only wholesale changes will make a difference. If you don't, the Indians will walk all over us and the Aussies.......well don't even go there!!
-
Steve L
(@stevrlnbrt) reported
@IGClientHelp So, can see any balances, add or withdraw funds. So technical support said its an ISP issue, probably sky. What ******* bullshit. It's because they lost **** loads of money yesterday and don't want anyone to trade. Simple as that... Wankers
-
davidchan101
(@davidchan1011) reported
@IGcom Please help, the prices are not refreshing tried on separate browsers, something is wrong backend, please sort it out ASAP. Thanks
-
Ochil Trader
(@OchilTrader) reported
@IGClientHelp why are you sending private messages when there is obviously an issue, can you not issue an update so we know what iis going on?
-
Nick Probert
(@builthblue) reported
@IGClientHelp @IGcom Really really bad customer service. Why didn’t you report there was an issue 5 hours ago when I first spoke to you guys?
-
Steve L
(@stevrlnbrt) reported
@SellarsIan @MarkTowse @IGClientHelp an ISP with problems will not stop you from setting a stop loss or close a position. It's an IG technical issue and they are not coming clean about it. I lost money this morning because I could not close a position.
-
xx
(@Moonlighter1975) reported
@IGClientHelp You should of posted an update informing people that their was an issue over an hour ago!!!!