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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (86%)
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Website (14%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kendal |
Trading platform | |
 Leer |
Trading platform | |
| Portsmouth |
Trading platform | |
| Basingstoke |
Trading platform | |
| Brandenburg an der Havel |
Trading platform | |
| Leer |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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KhooWeiLin
(@KhooWeiLin) reported
@IGClientHelp The help desk said there’s nothing wrong with this position?
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Pete
(@birch999) reported
@IGClientHelp why is your web platform running so poorly? At least the last two days. Cleared cookies & cache. Not an hardware issue. Broadband speed 30mgbs+
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Anna Marie's Heavenly Hair MK ✂
(@heavenlyhairmk) reported
@IGClientHelp I'm looking at purchasing (investing) in a share or 2 in Olaplex (OLPX) on the Nasdaq if possible? I do not wish to trade in stocks and shares, I simply wish to purchase a couple of shares and then wait - long term. Is this something you can help me with? Thanks
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AnnRaj
(@anandhinagaraj) reported
@IGClientHelp emailed corpactions regarding take up of ezj rights issue but haven’t got the confirmation yet. Can you pl help
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TRADINGLOUNGE
(@TradingLounge) reported
@IGClientHelp No, I don't have time. But you should really look into the NYSE: BHP price as its horribly wrong on your ProRealTime platform and I don't mean a 'Making Market' error like your have on your Gold charts.
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TV UTI NEWS
(@KumarRtx) reported
@IGcom IG please help
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Asaph Choo
(@asaph_choo) reported
@IGClientHelp It was working again after my fifth attempt to re-launch the app. The browser version was also not working during that time. Think your technical team managed to resolved it.
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Rich B
(@Richard52863033) reported
@IGcom Bad choice of picture in a climate crisis
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the_supreme
(@thesupr30219852) reported
@IGcom @IGSquawk @IGClientHelp I have sent email to IG support on 26th September. Still no update no reply. Why this kind of customer service?
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Jam4U
(@Jam4u_75) reported
Anyone else having issues with @IGClientHelp ?
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Doug M
(@dougtmurphy) reported
@IGClientHelp currently unable to buy $O Realty Income Corp. I get a message saying something about it being a complex equity. Help please?
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TV UTI NEWS
(@KumarRtx) reported
@IGClientHelp IG please help
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Guy Weston #FBPE #FBPPR #XR🇪🇺🇬🇩
(@maurillac) reported
@IGClientHelp Do you know why I suddenly get error messages when setting price level alerts (I spoke to someone on your helpline and they asked that a screenshot be sent to the email address, sent 14/9, no reply yet) but have no problem setting indicator alerts?
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ranjan gupta
(@ranjang61790352) reported
@IGClientHelp i need help in mt4 platform how to put 20sma and 200 sma please
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Ash White
(@AshleyW00093770) reported
@IGClientHelp Hi, having trouble trading a share that was purchased via PrimaryBid and transferred to IG. When I try to sell, I get an error message saying that this market is no longer available online? (e-therapeutics on AIM)
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Adam
(@AdamYi12317668) reported
@JMahony_IG @IGcom Trouble ahead, my friend.....
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InvestmentImposter
(@lukepgl) reported
Hi @IGClientHelp can you advise why you set such a low limit on the number of active price alerts you can have in your account? As far as I can see this limit isn't published anywhere and in fact returns an vague&unhelpful "There was an error setting the alert, please try again"
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Saint
(@saint1966) reported
@IGClientHelp when will you address the @ProRealTime feed issue on ASX stock it's been over a month ??????
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HH
(@HH11965784) reported
@IGClientHelp cannot login into system since 9:30 pm ?? PC says there is a problem with servers and phone login says credentials don’t match ?? Please confirm what is issue. I have tried through ISP and mobile network - both results are same.
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DM
(@Biggreencandle) reported
@IGClientHelp is the IG website / platform down ??…when i go to log in i just get the IG logo on my screen ???!!
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scoot3r83
(@scoot3r83) reported
@IGClientHelp @saint1966 @IGClientHelp This has been an issue where I would say almost 6 weeks where I was told by email that a solution on your HUGE amount of outdated stock codes and this 2nd rate Data Feed was being implemented. Why am I seeing responses non matching responses suggesting poor service?
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Asaph Choo
(@asaph_choo) reported
@IGClientHelp The alert function on mobile app is not working. Pls fix it quickly
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Gargoyle
(@Robski_9) reported
@IGcom Is your site particularly slow today? Having real trouble with it. Any issues at your end? Thanks
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Bhupendra Sojitra
(@BhupendraSojit2) reported
@IGcom customer service number does not seem to work. 08001953100
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the_supreme
(@im_thesupreme) reported
@IGSquawk @IGcom @IGSverige So it's been 12+ hours...and still not even single solution..
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mickeymousebkk
(@mickeymousebkk) reported
@IGClientHelp @AimBser When will Trade Analytics be back? Trust me, for any serious customer this a very much desired feature. No-one wants to manually add up all their trades to see their profitability over time…this should be a basic function of any trading app. Please feedback to the app dev team
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the_supreme
(@im_thesupreme) reported
@IGSquawk @IGcom @IGSverige Nothing is solved yet... I'm still facing problems.
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Gargoyle
(@Robski_9) reported
Anyone else having trouble with @IGcom today? The site is so slow.
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Compliance Doctor
(@ComplianceConst) reported
@IGClientHelp I tried livechat but got shut down - tried email but got no response - anyone working at IG?
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₳
(@CB4KKER) reported
@IGcom In the open positions tab i have 2 view options. U could make it a toggle instead of a drop down menu. It does not make sense for the user to be able to select Individual as setting when that is already the users current setting. For the right price i do full scan ;)