IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (43%)
• Trading platform (43%)
• Withdrawals (7%)
• Website (7%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	14 days ago
Narbonne	Login	14 days ago
Charleville-Mézières	Website	15 days ago
Figeac	Login	15 days ago
Clichy	Login	20 days ago
Sérignan	Trading platform	26 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ShareSpeccy (@ShareSpeculator) reported 4 minutes ago

  @baz_trading @IGClientHelp Are you getting the same error?

• 
  Macro Joe (@wealthelf) reported 5 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  J-M (@JM1ZZX) reported 5 minutes ago

  @IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.

• 
  KryptoBeast (@BeastKrypto10x) reported 6 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom

• 
  justaman (@justamantrading) reported 6 minutes ago

  @topstocks2024 @IGcom Tried an actual buy and had the same issue this time. Only closing, no buying. Frustrating.

• 
  Matt (@MattySP500) reported 7 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  K4bala (@k4bal4) reported 8 minutes ago

  @IGcom does your platform is down? I can not trade

• 
  Gurkin (@gurkin192) reported 9 minutes ago

  @IGcom Portal not working..... WTF?!

• 
  Victor Cortino (@CortinoVictor) reported 14 minutes ago

  @ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.

• 
  dismantle_ (@JJJorange) reported 15 minutes ago

  @IGcom @financialombuds If anyone @IGcom is reading this, I still have had no acknowledgement from my support request sent Friday. I emailed yesterday as follow up for the complaints process.

• 
  LairdElmski (@LairdElmski) reported 19 minutes ago

  @CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board

• 
  ShareSpeccy (@ShareSpeculator) reported 19 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  10xHunter (@10xHunter) reported 20 minutes ago

  @IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.

• 
  zenXV (@zenxv) reported 23 minutes ago

  @IGcom I have an urgent trading issue and been on hold for 45 minutes on webchat, phone and Whatsapp in which time the stock I am trading has had 8% upside. This is terrible for live traders?

• 
  Matt (@MattySP500) reported 35 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  DV8OR (@dv8or1) reported 36 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  AnnRaj (@anandhichetlur) reported 36 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  Macro Joe (@wealthelf) reported 37 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  TomMcAdamNo5 (@McAdamNo5) reported 40 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  MB (@MBdaytrading) reported 40 minutes ago

  @conradcarter66 @JMHDeakin @IGcom Awful

• 
  T Baba (@Boltlightning77) reported 41 minutes ago

  @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login

• 
  Matt (@MattySP500) reported 42 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Cam (@CamTortola97) reported 42 minutes ago

  @IGClientHelp Issue with platform?

• 
  A Reasonable Person (@DanielgDan) reported 43 minutes ago

  @englandcricket @IGcom Damn that looks innocuous

• 
  Gonzalo Canete (@GonzaloCanete) reported 45 minutes ago

  Hi @IGcom I opened an account with you to test the quality of your services. I have deposited a considerable amount of funds and have kept the account active through various trading transactions. I have been trying for weeks to resolve a simple query regarding the status of my account and your trading terms. I have been unable to get a response via chat, email or telephone. Customer service seems non-existent, apart from an AI agent on the website to handle general enquiries. If you are reading this, please contact me privately #IG #IGMarkets

• 
  Buttercup Serenity (@cthao2101) reported 49 minutes ago

  @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you

• 
  ForGodsGlory (@MojoSnowman) reported 52 minutes ago

  @IGcom BEWARE! Klarna allows fraud and you'll still have to pay!!! They say you're protected but their "fraud dept" is a fraud. They find every excuse NOT to help you and just keep taking your monthly payment, even when you didnt recieve the item because of criminals that use Klarna on fraudulent websites (allowed by Klarna). Is fraud commonly accepted by Klarna without any consumer protection? Klarna has a history of this. Just check out all the Facebook comments on their Page. It seems there are no safeguards for being defrauded and still having to pay Klarna, even though plenty of proof of fraud is given as evidence to Klarna's "fraud" dept. Klarna's customer service staff is incapable of handling fraud to the frustration and dismay of customers. Are fraudulent companies treated better than customers at Klarna? In July I ordered a product online that never arrived. I used Klarna to pay thinking it would be convenient. It turns out the website was a fake, but was able to ACCEPT PAYMENT USING KLARNA. I gave their CS rep all the incriminating proof of my claim but after 24 hours was told in an email that my claim was invalid. This is a very valid claim with more than enough proof for a 10 year old child to understand, yet Klarna's fraud dept obviously didn't take the time to actually "investigate" my claim. Since then I've spoken to several of Klarna's agents only to be told to wait for the "Fraud Dept" to contact me. Today another payment has been charged. They won't stop payments. The CS rep today said he can't stop the payments. I hope you can see how frustrating this is. I am now paying Klarna for a product that I never recieved, but the criminals who defrauded me GOT PAID BY KLARNA. - How many other Klarna customers are being treated this way? - How many fraudulent companies do business with, and get paid by Klarna? Just check the comments on their FB page. Klarna's customer service reps and fraud department are obviously unreliable and will NOT protect consumers. They act as if they dont care about theft and fraud as long as they get their money. Is this the sentiment of the entire company all the way to the top? Sebastian Siemiatowski and Michael Moritz? It seems they care only about the money they put in their own pockets even when criminals use their services and steal the money from consumers. This is Bad and Evil business!

• 
  Topinfo (@TopTradersADVFN) reported 55 minutes ago

  @ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops

• 
  Carl (@Tyranus2010) reported 57 minutes ago

  Is there a issue with you app? My open positions are not updating and so im unable to close or edit them. @IGcom

• 
  liam⚽️🏏 (@liam_S126) reported 59 minutes ago

  @englandcricket @IGcom Very good after that god awful first game