IG status: trading issues and outage reports

Problems in the last 24 hours

IG signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (62%)
• Trading platform (23%)
• Website (13%)
• Withdrawals (2%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	11 days ago
Stuttgart	Login	29 days ago
Brest	Trading platform	29 days ago
Valence	Website	29 days ago
Le Puy-en-Velay	Login	29 days ago
Elne	Login	29 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  gkandola79 (@gskandola79) reported 6 minutes ago

  @IGcom Sort this problem out now what are you playing at😡

• 
  gin&pinklemonade (@Woodywudpeck) reported 10 minutes ago

  @Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to

• 
  Joel Deakin (@JMHDeakin) reported 14 minutes ago

  @GeordiePhilUK Provide a new option great - default for all customers awful 😑! Part of the #IGG @IGcom push to alienate customers.

• 
  Darren Neary (@neary_darren) reported 15 minutes ago

  @TheMoneySponge @IGcom Any support on where to switch ? Such a shame it was the best platform for me

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 16 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Breakout Capital Ventures (@BreakoutCV) reported 22 minutes ago

  @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2

• 
  wsbx (@wsbxsg) reported 22 minutes ago

  @IGcom IG down again!! wtf man

• 
  Mark Newton (@Mark_Newton1) reported 24 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  dismantle_ (@JJJorange) reported 24 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  QuantumX (@QuantumStateX) reported 25 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Julian (@InvestingJulian) reported 26 minutes ago

  @IGcom what is going on? Still can’t login over an hour later, no status update or anything

• 
  DV8OR (@dv8or1) reported 28 minutes ago

  Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

• 
  Fred Coloe (@FColoe) reported 35 minutes ago

  @IGClientHelp hi IG. There appears to be an issue with the mobile iPhone app. When I log in I get a message “session timed out. Please login again” and the app then goes to log in screen.

• 
  Tortoise investor (@InvestTortoise) reported 35 minutes ago

  .@IGcom has been down for at least an hour but no acknowledgement from the company on their website or social media channels. V poor. @breoncorcoran

• 
  MattBrookes (@MattBrookes3) reported 37 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  forex 🚜🧑🏻‍🌾🇬🇧 (@1forextrader1) reported 38 minutes ago

  @IGcom Ig down again!!!!!

• 
  Harald Hadrada (@HaraldHadrada2) reported 38 minutes ago

  @IGClientHelp Can you please update us ASAP. Your service and response is toilet. You used to be a pillar or trading and standards. Your now well.......

• 
  MB (@MBdaytrading) reported 41 minutes ago

  been holding for @IGcom for over 30 mins ! awful

• 
  DustinDuster (@VVIIIVVIIIVVIII) reported 41 minutes ago

  @IGcom Your website and app are down!!!! I’m in a position !!! Fix it now!!!

• 
  AK (@avinashkaware01) reported 48 minutes ago

  @IGClientHelp Extreme platform outage today. I was locked out of my account from 14:30 to 16:30 despite repeated login attempts. This system failure directly prevented me from closing my Daily US Tech 100 Call at DH152.1£, resulting in a great loss. IG should compensate for that.

• 
  DV8OR (@dv8or1) reported 48 minutes ago

  @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.

• 
  Emeka N (@emeka89) reported 49 minutes ago

  @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify

• 
  STUPPYTRADER (@stuppytrader) reported 50 minutes ago

  @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no substantive response; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

• 
  Richard (@Richard85801567) reported 52 minutes ago

  @IGcom IG zero support main line inoperable London number no one answers live chat and WhatsApp get left hanging IG is utter dog **** do not risk your money on IG join any other ANY but if

• 
  Dave (@djp4976) reported 54 minutes ago

  If it ain’t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

• 
  🅰️ndrew Brahms (@inthe_flowers) reported 55 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock

• 
  Frankz (@frankzondervan2) reported 56 minutes ago

  @IGcom can I now only set buy and sell limits to trade? I thought @ii_couk were bad, but this isn't great

• 
  gold rutile 🌄 (@rutile369) reported 58 minutes ago

  @IGcom cannot log in - give us more info about the problem

• 
  james kiernan (@jameski07874400) reported 59 minutes ago

  @IGClientHelp can’t login via app or web ??

• 
  DustinDuster (@VVIIIVVIIIVVIII) reported 59 minutes ago

  @IGcom Basically a non existent client support, you better give back the losses we’re forced to take due to your technical error!!