IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (43%)
• Trading platform (43%)
• Withdrawals (7%)
• Website (7%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	11 days ago
Narbonne	Login	12 days ago
Charleville-Mézières	Website	12 days ago
Figeac	Login	12 days ago
Clichy	Login	17 days ago
Sérignan	Trading platform	23 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  peter (@A7068AP) reported 2 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  fundamentally its a bargain (@its_fundamental) reported 2 minutes ago

  @IGClientHelp @IGcom Just withdrew money from my account and it appeared in my bank account instantly (as is the case mainly). I withdrew money on Friday at 3:31 pm to put it in savings ac for weekend - still not arrived at my bank NEED CONSISTENCY OF SERVICE - LOST INTEREST

• 
  Noah Silverman, PhD (@noah_phd) reported 4 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  Matt (@MattySP500) reported 6 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Macro Joe (@wealthelf) reported 7 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Breakout Capital Ventures (@BreakoutCV) reported 8 minutes ago

  @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2

• 
  mark (@sociedadboy) reported 9 minutes ago

  @englandcricket @IGcom Stupid shot

• 
  Wally ****** (@Wally_Was_Here) reported 15 minutes ago

  @IGcom Damn bro, how do we get into the action

• 
  dismantle_ (@JJJorange) reported 15 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  gin&pinklemonade (@Woodywudpeck) reported 18 minutes ago

  @Jack_Donaghy1 @IGcom I've put in a complaint let's see what happens lols

• 
  Mark Newton (@Mark_Newton1) reported 20 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  Brooksy (@brooksyruns89) reported 21 minutes ago

  @RhysBenjamin @englandcricket @IGcom He’s hardly a scapegoat? He’s awful

• 
  Gurkin (@gurkin192) reported 25 minutes ago

  @IGcom Portal not working..... WTF?!

• 
  Mr Downs (@MrD23English) reported 31 minutes ago

  @englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.

• 
  Buttercup Serenity (@cthao2101) reported 34 minutes ago

  @MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out

• 
  Jam4U (@Jam4u_75) reported 35 minutes ago

  @IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?

• 
  paul Borrowdale (@BorrowdalePaul) reported 39 minutes ago

  @ChazWood5 @englandcricket @IGcom oh god yes awful bowling attack dodgy wicket keeper no spinner terrible openers.

• 
  Tony S (@scotty648) reported 40 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  Jess-No flags because I actually am British (@JessSalop) reported 40 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  Martha (@Martha_aka_eve) reported 43 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked

• 
  QuantumX (@QuantumStateX) reported 45 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  DV8OR (@dv8or1) reported 46 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  fundamentally its a bargain (@its_fundamental) reported 49 minutes ago

  @IGClientHelp ARM Holdings PLC ADR (24 Hours) CHART IS BROKEN - MISSING CRITICALPRICE ACTION SINCE 9 LAST NOIGHT (UK time)

• 
  Richard (@Richard85801567) reported 50 minutes ago

  @IGcom IG zero support main line inoperable London number no one answers live chat and WhatsApp get left hanging IG is utter dog **** do not risk your money on IG join any other ANY but if

• 
  Neil Sanderson (@ChinUpChubbly) reported 51 minutes ago

  @maneco1964 @IGcom Forgot my phone today, just found out $50 barrier is broken 👍

• 
  PeeKay (@PrasKon) reported 53 minutes ago

  @rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?

• 
  QuantumX (@QuantumStateX) reported 53 minutes ago

  @IGcom Customer Service Down

• 
  Rich On Macro (@RichOnMacro) reported 55 minutes ago

  @kev123703 @IGcom It’s not the borrow that’s the problem, 10 minutes after Harper requests him to get borrow, he says they are short 100m of stock! Even with borrow, then it would be highly unethical to slot 5 different banks in £20m each just before a -8% announcement! You’d get cut off from all!

• 
  Matt (@MattySP500) reported 57 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  King (@KK39072403) reported 59 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38