1. Home
  2. ❯
  3. Companies
  4. ❯
  5. IG
IG

IG status: trading issues and outage reports

Service-wide status: IG

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

IG signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

  • Service-wide signals
  • Service-wide baseline

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 62% Login (62%)
  • 23% Trading platform (23%)
  • 13% Website (13%)
  • 2% Withdrawals (2%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
London Trading platform 11 days ago
Stuttgart Login 30 days ago
Brest Trading platform 30 days ago
Valence Website 30 days ago
Le Puy-en-Velay Login 30 days ago
Elne Login 30 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • zenxv
    zenXV (@zenxv) reported

    @IGcom I have an urgent trading issue and been on hold for 45 minutes on webchat, phone and Whatsapp in which time the stock I am trading has had 8% upside. This is terrible for live traders?

  • iKoppie
    iKopite πŸ†*20 (@iKoppie) reported

    @IGcom Can you at least update on the website outage? Zero comms or response from support

  • djp4976
    Dave (@djp4976) reported

    If it ain’t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

  • LordHofH
    Lord H (@LordHofH) reported

    @IGcom Your trading platform has been down for an hour now for everyone, and no comms to users whatsoever. Sort your Sh.t out for gods sake !

  • johnusifoh
    Usifoh_J πŸ’™πŸ‡³πŸ‡¬πŸ‡¬πŸ‡§ (@johnusifoh) reported

    @IGcom Your Trading platform is down for almost an hour now and no communication or updates when this would be resolved.

  • kashyapgagan
    Gagan Kashyap (@kashyapgagan) reported

    @IGClientHelp Both App and web login is down??? what is the issue and when you are going to fix??

  • easterbunnycard
    easterbunnycard (@easterbunnycard) reported

    @IGcom Website, Android App, iOS App, Mobile Web App, and API are not processing login. It is poor management and poor service that you post this promotion but no information about your outage after more than 1 hour of outage. Time to look for another platform.

  • bushy1113
    Barefooted Rascal (@bushy1113) reported

    @IGcom This is all very lovely but your platform shutting down just before the market open on such an important day is totally unacceptable

  • ankit_atri_99
    Ankit Atri (@ankit_atri_99) reported

    @englandcricket @IGcom what a quality bowler, shame on stokes n mccullum mafia who never give Ollie robinson a fair chance, he should've been the leader of eng's bowling after anderson n board.

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

  • gskandola79
    gkandola79 (@gskandola79) reported

    @IGcom Sort this problem out now what are you playing at😑

  • yoshiwatusi
    Yoshiwatusi 𐀊 (@yoshiwatusi) reported

    @iKoppie @IGcom They doing the bitmex/coinbase cant login

  • Blowster85
    Andy (@Blowster85) reported

    @MBdaytrading @IGcom System is down mate. Has been since 2:30pm

  • GonzaloCanete
    Gonzalo Canete (@GonzaloCanete) reported

    Hi @IGcom I opened an account with you to test the quality of your services. I have deposited a considerable amount of funds and have kept the account active through various trading transactions. I have been trying for weeks to resolve a simple query regarding the status of my account and your trading terms. I have been unable to get a response via chat, email or telephone. Customer service seems non-existent, apart from an AI agent on the website to handle general enquiries. If you are reading this, please contact me privately #IG #IGMarkets

  • wolfofperth
    wolfofperth (@wolfofperth) reported

    @IGClientHelp hello I need help can I provide help let’s see how long to get a reply

  • JMHDeakin
    Joel Deakin (@JMHDeakin) reported

    @GeordiePhilUK Provide a new option great - default for all customers awful πŸ˜‘! Part of the #IGG @IGcom push to alienate customers.

  • 11invest
    11invest (@11invest) reported

    @IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?

  • Amynah_Aziz
    Amynah (@Amynah_Aziz) reported

    @IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @IGcom what is going on? Still can’t login over an hour later, no status update or anything

  • daveodee
    Daveodee (@daveodee) reported

    @GeordiePhilUK @IGcom @IGClientHelp I see IG as quiet on here as their customer service was during the outage.

  • HaraldHadrada2
    Harald Hadrada (@HaraldHadrada2) reported

    @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

  • cthao2101
    Buttercup Serenity (@cthao2101) reported

    @MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out

  • TheMoneySponge
    πŸ’° π‘Ίπ’‘π’π’π’ˆπ’† πŸ’° (@TheMoneySponge) reported

    @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

  • Woodywudpeck
    gin&pinklemonade (@Woodywudpeck) reported

    Anyone else having issues logging into @IGcom can't get in on any apps of accounts

  • 1forextrader1
    forex πŸšœπŸ§‘πŸ»β€πŸŒΎπŸ‡¬πŸ‡§ (@1forextrader1) reported

    @IGcom Ig down again!!!!!

  • anandhichetlur
    Anandhi Chetlur (@anandhichetlur) reported

    @LBC @IGClientHelp App has recovered but customer services is awful

  • TheMoneySponge
    πŸ’° π‘Ίπ’‘π’π’π’ˆπ’† πŸ’° (@TheMoneySponge) reported

    as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

  • CasinoCapital
    Casino Capital (@CasinoCapital) reported

    Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

  • iain__clarke
    Iain Clarke (@iain__clarke) reported

    @IGcom @IGClientHelp your platform is down. When will it be open?

  • thedarkonexx
    JB (@thedarkonexx) reported

    @IGClientHelp Platform is down but no message on your X account?

IG detected incident history

These records describe service-wide increases in reported problems. They do not confirm an outage at every address. Recorded end times describe our detection window, not a provider-confirmed repair.

  • Detected:
    Detection ended: (215 minutes)
  • Detected:
    Detection ended: (29 minutes)
  • Detected:
    Detection ended: (28 minutes)
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    Detection ended: (4 minutes)
  • Detected:
    Detection ended: (7 minutes)

What to do if IG is not working

Compare your issue with the local reports and map. Note the affected service and when the problem began before contacting IG; report your own experience using the report button above.

How to interpret these reports

Direct reports are submitted by visitors. Locations may be estimated from their connection or supplied by the reporter. A low local count does not establish that service is working; the service-wide status and local report totals describe different areas. How our outage detection works