Is IG down?

Problems in the last 24 hours

IG signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (62%)
• Trading platform (23%)
• Website (13%)
• Withdrawals (2%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	11 days ago
Stuttgart	Login	1 month ago
Brest	Trading platform	1 month ago
Valence	Website	1 month ago
Le Puy-en-Velay	Login	1 month ago
Elne	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jm (@Helix1985) reported 13 seconds ago

  @IGInternational @IGcom @IGClientHelp Your website is down and I’m unable to trade at the most important time. This is ridiculous.

• 
  11invest (@11invest) reported 14 minutes ago

  @IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?

• 
  MB (@MBdaytrading) reported 16 minutes ago

  @GODOFFI @IGcom Actually really like the platform , but yes the issues are really frustrating

• 
  dismantle_ (@JJJorange) reported 17 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  Noah Silverman, PhD (@noah_phd) reported 20 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  Julian (@InvestingJulian) reported 20 minutes ago

  @IGcom what is going on? Still can’t login over an hour later, no status update or anything

• 
  Barefooted Rascal (@bushy1113) reported 26 minutes ago

  @IGcom This is all very lovely but your platform shutting down just before the market open on such an important day is totally unacceptable

• 
  smudgedan (@Smudgedann) reported 28 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Dougparkspropertynest (@network_surrey) reported 29 minutes ago

  @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

• 
  Andy Smith (@andyajsmith1) reported 30 minutes ago

  @TheMoneySponge @IGcom App down too

• 
  forex 🚜🧑🏻‍🌾🇬🇧 (@1forextrader1) reported 33 minutes ago

  @IGcom Ig down again!!!!!

• 
  Andrewdc208 (@andrewdc208) reported 35 minutes ago

  @IGClientHelp did ur system just go down?

• 
  Darren Neary (@neary_darren) reported 36 minutes ago

  @TheMoneySponge @IGcom Any support on where to switch ? Such a shame it was the best platform for me

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 37 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Tim Spanoudakis (@spanout) reported 38 minutes ago

  @IGClientHelp would rather do this by phone but there is no number to call... My app and browser access to the platform gives and error page and clicking the status page also gives an error... Software update over the weekend??

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 38 minutes ago

  @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

• 
  Tortoise investor (@InvestTortoise) reported 38 minutes ago

  .@IGcom has been down for at least an hour but no acknowledgement from the company on their website or social media channels. V poor. @breoncorcoran

• 
  JJ (@investing256) reported 39 minutes ago

  @IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?

• 
  Wally ****** (@Wally_Was_Here) reported 41 minutes ago

  @IGcom Damn bro, how do we get into the action

• 
  Amynah (@Amynah_Aziz) reported 42 minutes ago

  @IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?

• 
  ShareSpeccy (@ShareSpeculator) reported 47 minutes ago

  @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

• 
  AK (@avinashkaware01) reported 49 minutes ago

  @IGClientHelp Extreme platform outage today. I was locked out of my account from 14:30 to 16:30 despite repeated login attempts. This system failure directly prevented me from closing my Daily US Tech 100 Call at DH152.1£, resulting in a great loss. IG should compensate for that.

• 
  Tanja Bergermeier (@HPschorr) reported 52 minutes ago

  @IGcom Update on Login issues pls !!!!!

• 
  Paul S (@Paul_S1979) reported 53 minutes ago

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  Amynah (@Amynah_Aziz) reported 56 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  dismantle_ (@JJJorange) reported 57 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  interactive investor (ii) (@ii_couk) reported 57 minutes ago

  @frankzondervan2 @IGcom Sorry to hear that you are having issues. If you would like us to look into what is going wrong please contact us via secure message or call us on 0345 607 6001 and we can assist over the phone.

• 
  GOD OF NOTHING (@GODOFFI) reported 59 minutes ago

  @MBdaytrading @IGcom They always have problems !! Why do you even use them? I stopped using them in 2023 as they couldn't even issue a simple P&L statement despite explaining to their so called accounts how it's done 🙈

• 
  gold rutile 🌄 (@rutile369) reported 60 minutes ago

  @IGcom cannot log in - give us more info about the problem

• 
  Joel Deakin (@JMHDeakin) reported 60 minutes ago

  @GeordiePhilUK Provide a new option great - default for all customers awful 😑! Part of the #IGG @IGcom push to alienate customers.