IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (61%)
• Trading platform (23%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	3 days ago
Stuttgart	Login	22 days ago
Brest	Trading platform	22 days ago
Valence	Website	22 days ago
Le Puy-en-Velay	Login	22 days ago
Elne	Login	22 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  QuantumX (@QuantumStateX) reported 2 minutes ago

  @IGcom Customer Service Down

• 
  Karmjit Riarh (@KarmjitR) reported 2 minutes ago

  @TheMoneySponge @IGcom It’s down in Singapore too

• 
  dismantle_ (@JJJorange) reported 2 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  Trafalgar (@tardigrade911) reported 4 minutes ago

  @IGcom It is down, and as usual no feedback from their clients support.

• 
  The Volatility Viking (@VolaViking) reported 9 minutes ago

  @DickyVenter @The_Huntsman23 @IGcom Same issue; doesn't look like a hack though either, don't spread information like that

• 
  gin&pinklemonade (@Woodywudpeck) reported 9 minutes ago

  Anyone else having issues logging into @IGcom can't get in on any apps of accounts

• 
  Humaira A (@BuksNCofy) reported 10 minutes ago

  @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

• 
  Tom Norman (@plaste) reported 11 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  MB (@MBdaytrading) reported 14 minutes ago

  @CJinvestor52365 @Jimzi1 @IGcom Awful

• 
  It's No Joke. (@Read_That_Right) reported 14 minutes ago

  @2grokornot2grok @11invest @IGcom It's got to have something to do with it................to be honest I want to leave IG. too expensive.........too any issues like this. cheaper alternative about, but worried about the migration time as i've got active positions Long and anticipating a BO soon.

• 
  Fred Coloe (@FColoe) reported 15 minutes ago

  @IGClientHelp hi IG. There appears to be an issue with the mobile iPhone app. When I log in I get a message “session timed out. Please login again” and the app then goes to log in screen.

• 
  Andrewdc208 (@andrewdc208) reported 17 minutes ago

  @IGClientHelp did ur system just go down?

• 
  MB (@MBdaytrading) reported 17 minutes ago

  been holding for @IGcom for over 30 mins ! awful

• 
  George Wood (@GeorgeW31810800) reported 18 minutes ago

  @IGcom Down over 30 mins now.

• 
  Molibar (@Molibar) reported 18 minutes ago

  @IGcom So is IG down now, or is it just me?

• 
  George Wood (@GeorgeW31810800) reported 19 minutes ago

  @Molibar @IGcom Yes it’s down for me too. Right before US open…. Very poor

• 
  Frankz (@frankzondervan2) reported 20 minutes ago

  @IGcom can I now only set buy and sell limits to trade? I thought @ii_couk were bad, but this isn't great

• 
  Dave (@djp4976) reported 20 minutes ago

  If it ain’t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

• 
  Cushnut (@stockupnow1702) reported 29 minutes ago

  @IGcom I am having problems logging in and your status page is not working. Is there a problem?

• 
  Daveodee (@daveodee) reported 30 minutes ago

  @IGcom All platforms going down just before the open and cannot contact anyone ? Even your AI assistant has taken the day off WTF ?

• 
  logan (@logan_000711) reported 32 minutes ago

  @I_am_DipCh @englandcricket @IGcom With all due respect, you're not body mechanics expert,he was still bowling 90 miles so calm down ☝🏻👍🏻 maybe just cramps as morgan said in comms

• 
  JB (@thedarkonexx) reported 34 minutes ago

  @IGClientHelp Platform is down but no message on your X account?

• 
  Ric₿ezos (@BezosRic) reported 34 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Mark Newton (@Mark_Newton1) reported 34 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  Roberto Lorenzetti (@LorenzettiRob) reported 35 minutes ago

  @Molibar @IGcom it’s down for me too.

• 
  Mahakala (@waimeazach) reported 40 minutes ago

  @IGcom @PiQMarkets This is not true. Quantum computing solves very specific problems, it will not compete with gpu’s

• 
  wsbx (@wsbxsg) reported 43 minutes ago

  @IGcom IG down again!! wtf man

• 
  Brands (@ItsBrandon_FM) reported 43 minutes ago

  @IGcom this login error needs to be fixed immediately. Nobody can access their accounts and there has been no update on what’s happening

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 44 minutes ago

  as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

• 
  Yoshiwatusi 𐤊 (@yoshiwatusi) reported 56 minutes ago

  @iKoppie @IGcom They doing the bitmex/coinbase cant login