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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (75%)
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Website (13%)
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Login (13%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Pinky
(@debshampa) reported
@IGClientHelp Totally unacceptable!@IGClientHelp I been waiting from last few months to sell of few of shares when market goes down and so disappointed now
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john charles
(@johncharles247) reported
@IGClientHelp @IGcom The issue is you preventing trading in certain stocks because you don’t want to lose money...
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RookieTrader
(@Rooky_Trader) reported
@IGClientHelp **** YOU IG. What kind of service do you run? Missed a massive bounce you useless c***s.
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IG
(@IGcom) reported
@CurtisLoew15 @IGClientHelp Please refresh your browser and try and login again.
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Andrea34
(@Andrea334506911) reported
@shiftingshares @IGSquawk As I said a few days ago, @IGClientHelp your customer services is RUBBISH, you make very poor attempts to resolve most of my queries. I'm still waiting for a response to my latest email on a chain to you that I sent WEEKS ago!
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MBTrading
(@MBdaytrading) reported
@IGcom down ! Sort it out please
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Travis Wilson
(@travisawilson) reported
@IGClientHelp You've been down now for 30mins....someone is going to lose their job, surely.
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Lilalush
(@Lilalush) reported
@IGClientHelp You are f*cking rubbish IG rubbish service can’t call you can’t close positions you should be struck off the list how are u even FSA regulated ????? I have an ISA with you and will move it now with your rubbish service
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Mo
(@tooshrt) reported
@JayC71870818 @IGClientHelp Robin Hood's down; that's what IG is competing against right now
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The Mad Stork
(@The_MadStork) reported
@pjb2go @IGcom Yup. Was down for an hour on US open. Back up now
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MHussain
(@MU05_TOY) reported
@IGClientHelp Why does this always happen when there’s volatility. Fix it we’re losing money
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Liquid Gold
(@scyong23) reported
@IGClientHelp I’ve had issues for months and they said oh we have never seen anything like it. Laggy AF when there’s volume
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Vivek S
(@vsihv) reported
@adamkbaranowski @IGClientHelp Straight up - shutting down the platform in the first half hour of US open is ridiculous.
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Mo
(@tooshrt) reported
@IGClientHelp Still down; no update? What's the update?
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🕗ontheup🕟
(@pjb2go) reported
Anybody else having issues with @IGcom platform?
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MisterS
(@MrSalvenStadl) reported
@IGClientHelp Of all the time for you guys to have system problems - presumably you will be reimbursing any profits on trades that couldn't be closed off due to 'Sorry there seems to be a problem' ?
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Pinky
(@debshampa) reported
@IGClientHelp How long do you need to investigate and then fix @IGClientHelp
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adam101
(@adam101) reported
@IGClientHelp Next to crash will be your share price. I’m not th only one who’ll be packing up and taking my money elsewhere. Muppets
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K3
(@k3books) reported
@IGClientHelp @IGcom gold goes down $16 positions open buying gold. goes to $1834 lost chance to buy when low.. phone trading is not practical. 3 times this has had happened last 12 months . volitility sorry NO services. is a theame.. no message in inbox. very strange
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kek
(@barloJarlo) reported
@IGClientHelp "We’re currently investigating reports" - Do you not have an monitoring solution is place. Its appalling it takes reports to know that your platform is suffering stability issues. This is the type of actions a small start up takes, not a company with a MC of more than 2 billion.
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pmt
(@newvixtrader) reported
@IGClientHelp @IGcom Fix it ! For God’s sake
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ValueHustle
(@valuehustle) reported
@IGClientHelp Terrible service. Unable to close trades
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Mary
(@Mary33246751) reported
@IGClientHelp You are the worst broker I have ever seen.
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Paula
(@hopkinp85) reported
@IGClientHelp @IGcom cannot login for last 5 mins
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Vatark FX
(@toemustboolerth) reported
@IGcom log-in error! Expecting that btw.
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Mary
(@Mary33246751) reported
@IGClientHelp Not acceptable at all...... hey IG clients pls we need to do something...... this is ridicules.... I have other accounts with other brokers.... I never have/had issues.... this is not even an issue, this is disaster.... 😡😡😡😡
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gin&tonic
(@Woodysue) reported
Anybody else having a bad day on markets? @IGClientHelp your platform went down awful service now app doesn't log in either..how can we trade when your platform is down.
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Ethienne Papadopilouse
(@papadopilouse) reported
@IGClientHelp @IGcom We need to complain to authorities and post about their garbage service everywhere so that there’s don’t get stuck!
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IG
(@IGcom) reported
@moneycrab @IGClientHelp Please refresh your browser and try and login again.
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Daniel
(@Dan_The_Maiin) reported
@DM32675446 @itsakarl @IGClientHelp IG not the only one down. But yeah its BS!