IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (44%)
• Login (33%)
• Website (22%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Login	5 days ago
Berlin	Login	1 month ago
Southwark	Login	1 month ago
Radstock	Website	2 months ago
Kendal	Trading platform	2 months ago
Leer	Trading platform	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt (@MattySP500) reported 45 seconds ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Harald Hadrada (@HaraldHadrada2) reported 3 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 6 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  Macro Joe (@wealthelf) reported 7 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  The Return (@TumbleweedChase) reported 8 minutes ago

  @englandcricket @IGcom You reminded me the cricket was on, so i turned it on and we're now down to 7. 😒

• 
  IG Client Help (@IGClientHelp) reported 8 minutes ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  Kryptogem110x (@kryptogem110x) reported 9 minutes ago

  @IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.

• 
  Mr R (@MrR1chmond) reported 10 minutes ago

  @IGSquawk @IGcom have you not woken up yet? System down?

• 
  A Reasonable Person (@DanielgDan) reported 11 minutes ago

  @englandcricket @IGcom Damn that looks innocuous

• 
  fundamentally its a bargain (@its_fundamental) reported 15 minutes ago

  @IGClientHelp ARM Holdings PLC ADR (24 Hours) CHART IS BROKEN - MISSING CRITICALPRICE ACTION SINCE 9 LAST NOIGHT (UK time)

• 
  PeeKay (@PrasKon) reported 16 minutes ago

  @rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?

• 
  Foz (@flounders912) reported 18 minutes ago

  @IGClientHelp Hey, I've been asked to upload ID but the verification link on the website seems to be disabled and the app doesn't prompt it or seemingly have anywhere to upload. Is verification down ? Ta

• 
  Matt (@MattySP500) reported 19 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  fundamentally its a bargain (@its_fundamental) reported 21 minutes ago

  Any answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.

• 
  Joseph Mata CRYPTO (@GetChillSnoopy) reported 22 minutes ago

  @IGClientHelp withdrawals getting denied, no reason explained. Email sent and now account cannot login. Of course this happens when the weekend hits.

• 
  Les Norton (@Les_NortonAU) reported 24 minutes ago

  @englandcricket @IGcom i still think hes sitting down when hes standing up

• 
  Heetan J (@Heetan001) reported 28 minutes ago

  @IGcom so far your service has been atrocious. Not only have I called and emailed and filled a formal complaint but no one has had the decency to called me back…

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 37 minutes ago

  @englandcricket @IGcom It's okkk.. no problem

• 
  Topinfo (@TopTradersADVFN) reported 37 minutes ago

  @ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops

• 
  Terry and a turtle (@terryrus99) reported 37 minutes ago

  @englandcricket @IGcom Good decision but doesn't England also have a replacement for Duckett? Or maybe move Duckett down the order, where his prodding outside off stump is less risky. Jacks could be a more suitable opener than Duckett.

• 
  Abs B (@AbsB498343) reported 41 minutes ago

  @englandcricket @IGcom Whats happened to Ducketts form? Hope he gets these awful innings out of his system before the Ashes. Tbf was an unplayable delivery

• 
  King (@KK39072403) reported 41 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

• 
  Andrew Whitaker (@whitaker_andrew) reported 45 minutes ago

  @RhysBenjamin @englandcricket @IGcom Agree to an extent but he’s been poor for a while. This series he’s been another opener though, losing an opener in the first over far too many times. Sibley had a good season and should have been in the squad for stability at the top of the order

• 
  Andy Gill (@andygill76) reported 45 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  Matt (@MattySP500) reported 48 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Heetan J (@Heetan001) reported 52 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  John Dow (@jeffalan2112) reported 53 minutes ago

  @IGClientHelp Your QR code to verify debit cards is not working. The page that loads just spins and spins. Your IT should look into that.

• 
  David Fletcher (@DavidFl74160780) reported 55 minutes ago

  @IGClientHelp Please help: The live news / twitter feed RH Column no longer works?

• 
  KhanSahiba (@KhanSahibHu) reported 59 minutes ago

  @englandcricket @IGcom Facing quality bowling with ease and playing sensibly

• 
  QuantumX (@QuantumStateX) reported 59 minutes ago

  @IGcom Customer Service Down