IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Login (33%)
• Website (11%)
• Withdrawals (6%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	3 days ago
Narbonne	Login	3 days ago
Charleville-Mézières	Website	4 days ago
Figeac	Login	4 days ago
Clichy	Login	9 days ago
Sérignan	Trading platform	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DartronTrading (@DartronTrading) reported 20 seconds ago

  @MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.

• 
  Mark Newton (@Mark_Newton1) reported 52 seconds ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  IG Client Help (@IGClientHelp) reported 1 minute ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  G. (@LArsenal96) reported 3 minutes ago

  @englandcricket @IGcom I do think not putting Jacks or Stokes at 3 is stupid. Instead you wanna chuck a 21 year old in the deep end for no reason? Pope didnt bat at 3 when he first came in & neither should Bethell.

• 
  Zaraq Afzal (@afzal_zara26257) reported 4 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  Casino Capital (@CasinoCapital) reported 5 minutes ago

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reported 6 minutes ago

  Over 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit

• 
  Carl (@Tyranus2010) reported 7 minutes ago

  Is there a issue with you app? My open positions are not updating and so im unable to close or edit them. @IGcom

• 
  Third Man View (@3rdManView) reported 11 minutes ago

  @englandcricket @IGcom Two changes, big questions. 👀 Fresh legs in Bethell & Atkinson, but at 3-0 down, England need more than changes, they need answers. 💥🏏 Boxing Day pressure just went up. 🔥#Ashes #3rdManView

• 
  IG Client Help (@IGClientHelp) reported 12 minutes ago

  @its_fundamental @IGcom Are you still seeing the discrepancy in your funds or cash balances? It’s possible this was due to weekend downtime or routine maintenance updates. If the issue is ongoing, please DM us and we’ll look into it right away.

• 
  Penny Share Trader (@Penny_Shares) reported 16 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  Matt (@MattySP500) reported 17 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 19 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  Mr R (@MrR1chmond) reported 23 minutes ago

  @IGSquawk @IGcom have you not woken up yet? System down?

• 
  JJ (@investing256) reported 26 minutes ago

  @IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 26 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  QuantumX (@QuantumStateX) reported 27 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  mark (@sociedadboy) reported 32 minutes ago

  @englandcricket @IGcom Stupid shot

• 
  Buttercup Serenity (@cthao2101) reported 34 minutes ago

  @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you

• 
  Jess-No flags because I actually am British (@JessSalop) reported 34 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  Gaurav Jindal (@gj100596) reported 36 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  fundamentally its a bargain (@its_fundamental) reported 36 minutes ago

  @IGClientHelp ARM Holdings PLC ADR (24 Hours) CHART IS BROKEN - MISSING CRITICALPRICE ACTION SINCE 9 LAST NOIGHT (UK time)

• 
  fundamentally its a bargain (@its_fundamental) reported 40 minutes ago

  @IGClientHelp @IGcom Just withdrew money from my account and it appeared in my bank account instantly (as is the case mainly). I withdrew money on Friday at 3:31 pm to put it in savings ac for weekend - still not arrived at my bank NEED CONSISTENCY OF SERVICE - LOST INTEREST

• 
  Mouse Pillow (@ChazWood5) reported 41 minutes ago

  @englandcricket @IGcom Is this the worst England side to ever tour Australia?

• 
  scottie (@dingle1964) reported 45 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  smudgedan (@Smudgedann) reported 45 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Sengoku (@Sengoku21524499) reported 49 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  Josh (@Josh56024482) reported 50 minutes ago

  @RhysBenjamin @englandcricket @IGcom Popes been bad for ages

• 
  Noah Silverman, PhD (@noah_phd) reported 58 minutes ago

  @IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing

• 
  andy mufc (@AndrewFearn95) reported 59 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.