IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (43%)
- Trading platform (43%)
- Withdrawals (7%)
- Website (7%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Montpellier
|
Login | 20 days ago |
|
Narbonne
|
Login | 20 days ago |
|
Charleville-Mézières
|
Website | 20 days ago |
|
Figeac
|
Login | 21 days ago |
|
Clichy
|
Login | 25 days ago |
|
Sérignan
|
Trading platform | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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IG Issues Reports
Latest outage, problems and issue reports in social media:
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fundamentally its a bargain (@its_fundamental) reported@IGClientHelp ARM Holdings PLC ADR (24 Hours) CHART IS BROKEN - MISSING CRITICALPRICE ACTION SINCE 9 LAST NOIGHT (UK time)
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Victor Cortino (@CortinoVictor) reported@ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.
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Ruud Kist (@Ruud_Kist) reported@IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"
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Rob ⭐⭐️ (@LordBadshot) reported@Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.
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options_222 (@options_222) reported@IGcom @Polymarket Damn right 😬
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gin&pinklemonade (@Woodywudpeck) reported@Jack_Donaghy1 @IGcom I've put in a complaint let's see what happens lols
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Buttercup Serenity (@cthao2101) reported@MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out
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Dave (@djp4976) reported@TheMoneySponge @IGcom US stocks have always been fine for orders, it’s always been poor U.K. side, especially the smaller more illiquid companies, even if stock is there and you place your order below that level it never seems to fill, I would have hoped if they at removing request for quote that orders would improve but after speaking to a few not sure it will. What’s the point having a trading account with @IGcom if you can’t trade through the platform, more like a holdco than anything else. Anyway, I’ll see how bad it is next week when migrated and go from there
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Jumpers for Goalposts (@UKFootie66) reported@englandcricket @IGcom What an awful bowling line up
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Christine Slimm (@chrissies141) reported@englandcricket @IGcom Pity Atherton is commentating, I really think he has a down on English cricket.
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Gaurav Jindal (@gj100596) reported@englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG
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Buttercup Serenity (@cthao2101) reported@IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you
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Casino Capital (@CasinoCapital) reported@chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet
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J-M (@JM1ZZX) reported@IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.
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Dave (@djp4976) reported@IGcom You’re going to lose a hell of a lot of investors from your platform shortly due to these changes coming in, looks like no more ‘Request for Quote’ orders, limit and market orders only, wouldn’t be so bad if your orders actually got filled, you’ve always been useless with those, seems like only US stocks get filled with U.K. stocks sat there being unfilled all day even when there’s plenty of stock available within that order price
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Matt (@MattySP500) reportedAnyone else having issues with the charts on IG index @IGcom @IGClientHelp
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Harald Hadrada (@HaraldHadrada2) reported@TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100
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smudgedan (@Smudgedann) reported@adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise
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Amynah (@Amynah_Aziz) reported@IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.
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nick h (@NickHol06) reported@IGcom having issues getting a quote anyone else ????
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Tony S (@scotty648) reported@ChazWood5 @englandcricket @IGcom Certainly the worst prepared
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Humaira A (@BuksNCofy) reported@igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!
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Alan McGee (@Alan_McGee_UK) reported@IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.
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Guy Edwards (@Nice_GuyEddie) reported@ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed
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Tan Eriogerg (@nasteegee) reported@englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?
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Carl (@Tyranus2010) reportedIs there a issue with you app? My open positions are not updating and so im unable to close or edit them. @IGcom
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Jebiga 🇪🇺🏴 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported@IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.
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Sengoku (@Sengoku21524499) reportedAnyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom
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Peroni (@BantheGoldKit) reported@englandcricket @IGcom Shame that the rest of them batting are useless. Playing stupid shots
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Singh V.R. (@Singhcricguy) reported@englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.