IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Login (30%)
• Website (20%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Badajoz	Trading platform	4 days ago
Ciempozuelos	Trading platform	5 days ago
Hackney	Trading platform	5 days ago
London	Login	18 days ago
Berlin	Login	2 months ago
Southwark	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Foz (@flounders912) reported 1 minute ago

  @IGClientHelp Hey, I've been asked to upload ID but the verification link on the website seems to be disabled and the app doesn't prompt it or seemingly have anywhere to upload. Is verification down ? Ta

• 
  Macro Joe (@wealthelf) reported 4 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  CarlRambo2025 (@CarlRambo2025) reported 4 minutes ago

  @IGcom Why isn't XRP on your picture? Solano breaks down every 2nd month

• 
  gin&pinklemonade (@Woodywudpeck) reported 6 minutes ago

  @IGcom @IGSquawk ..I can't access your financial spreadbetting account ..message says "Bad request" ...any reported issurs please .I need to access my account on my laptop

• 
  richard rooke (@bigrooke85) reported 6 minutes ago

  @maisielatto @IGcom This is a serious issue that needs to be addressed. Why i:sn't anyone talking ab.out it? the link is on my TL - I retweeted it!;[

• 
  scottie (@dingle1964) reported 8 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  Third Man View (@3rdManView) reported 9 minutes ago

  @englandcricket @IGcom Two changes, big questions. 👀 Fresh legs in Bethell & Atkinson, but at 3-0 down, England need more than changes, they need answers. 💥🏏 Boxing Day pressure just went up. 🔥#Ashes #3rdManView

• 
  Girish Menon (@wildlifegiri) reported 13 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  Andy Gill (@andygill76) reported 18 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  Guy Edwards (@Nice_GuyEddie) reported 23 minutes ago

  @ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed

• 
  Benjamin Hernandez 🔥 (@benjamin_hsys) reported 23 minutes ago

  @IGcom flash crash again huh

• 
  matt92 (@matt92__) reported 23 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  QuantumX (@QuantumStateX) reported 30 minutes ago

  @IGcom Customer Service Down

• 
  IG Client Help (@IGClientHelp) reported 30 minutes ago

  @Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 33 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  Casino Capital (@CasinoCapital) reported 34 minutes ago

  Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.

• 
  Neil Sanderson (@ChinUpChubbly) reported 36 minutes ago

  @maneco1964 @IGcom Forgot my phone today, just found out $50 barrier is broken 👍

• 
  Les Norton (@Les_NortonAU) reported 41 minutes ago

  @englandcricket @IGcom i still think hes sitting down when hes standing up

• 
  Mercedes Alfon (@Mers98) reported 41 minutes ago

  @schnitzeldaboss @maisielatto @IGcom This Uniswap exploit is a major issue that needs to be addressed. Why isn't an[yone talking about it? Check out my TL - I retweeted it(_

• 
  Martha (@Martha_aka_eve) reported 46 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked

• 
  Matt (@MattySP500) reported 46 minutes ago

  @IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.

• 
  The Return (@TumbleweedChase) reported 47 minutes ago

  @englandcricket @IGcom You reminded me the cricket was on, so i turned it on and we're now down to 7. 😒

• 
  Geraint Morris ⚡️🔋 (@TheWelshBull) reported 49 minutes ago

  @englandcricket @IGcom If the run stays away and the boys bat the overs they cruise home here. Imagine knocking them off 0 down

• 
  #TPAE (@TpaeSkinnykat03) reported 49 minutes ago

  @englandcricket @IGcom Wasn’t Duckett on his “last warning” for tipping a pint on Jimmy’s head? Bloke was battered in Noosa, looks fat and can’t buy a run. Baz’s solution, have another game son. What a tier 2 joke of a cricketing nation. #Ashes

• 
  Matt (@MattySP500) reported 52 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Gaurav Jindal (@gj100596) reported 53 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  PeeKay (@PrasKon) reported 54 minutes ago

  @rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?

• 
  gin&pinklemonade (@Woodywudpeck) reported 55 minutes ago

  @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo

• 
  Harald Hadrada (@HaraldHadrada2) reported 56 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  ForGodsGlory (@MojoSnowman) reported 59 minutes ago

  @IGcom BEWARE! Klarna allows fraud and you'll still have to pay!!! They say you're protected but their "fraud dept" is a fraud. They find every excuse NOT to help you and just keep taking your monthly payment, even when you didnt recieve the item because of criminals that use Klarna on fraudulent websites (allowed by Klarna). Is fraud commonly accepted by Klarna without any consumer protection? Klarna has a history of this. Just check out all the Facebook comments on their Page. It seems there are no safeguards for being defrauded and still having to pay Klarna, even though plenty of proof of fraud is given as evidence to Klarna's "fraud" dept. Klarna's customer service staff is incapable of handling fraud to the frustration and dismay of customers. Are fraudulent companies treated better than customers at Klarna? In July I ordered a product online that never arrived. I used Klarna to pay thinking it would be convenient. It turns out the website was a fake, but was able to ACCEPT PAYMENT USING KLARNA. I gave their CS rep all the incriminating proof of my claim but after 24 hours was told in an email that my claim was invalid. This is a very valid claim with more than enough proof for a 10 year old child to understand, yet Klarna's fraud dept obviously didn't take the time to actually "investigate" my claim. Since then I've spoken to several of Klarna's agents only to be told to wait for the "Fraud Dept" to contact me. Today another payment has been charged. They won't stop payments. The CS rep today said he can't stop the payments. I hope you can see how frustrating this is. I am now paying Klarna for a product that I never recieved, but the criminals who defrauded me GOT PAID BY KLARNA. - How many other Klarna customers are being treated this way? - How many fraudulent companies do business with, and get paid by Klarna? Just check the comments on their FB page. Klarna's customer service reps and fraud department are obviously unreliable and will NOT protect consumers. They act as if they dont care about theft and fraud as long as they get their money. Is this the sentiment of the entire company all the way to the top? Sebastian Siemiatowski and Michael Moritz? It seems they care only about the money they put in their own pockets even when criminals use their services and steal the money from consumers. This is Bad and Evil business!