IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (44%)
• Login (33%)
• Website (22%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Login	5 days ago
Berlin	Login	1 month ago
Southwark	Login	1 month ago
Radstock	Website	2 months ago
Kendal	Trading platform	2 months ago
Leer	Trading platform	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Singh V.R. (@Singhcricguy) reported 43 seconds ago

  @englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.

• 
  Macro Joe (@wealthelf) reported 4 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  ForGodsGlory (@MojoSnowman) reported 7 minutes ago

  @IGcom BEWARE! Klarna allows fraud and you'll still have to pay!!! They say you're protected but their "fraud dept" is a fraud. They find every excuse NOT to help you and just keep taking your monthly payment, even when you didnt recieve the item because of criminals that use Klarna on fraudulent websites (allowed by Klarna). Is fraud commonly accepted by Klarna without any consumer protection? Klarna has a history of this. Just check out all the Facebook comments on their Page. It seems there are no safeguards for being defrauded and still having to pay Klarna, even though plenty of proof of fraud is given as evidence to Klarna's "fraud" dept. Klarna's customer service staff is incapable of handling fraud to the frustration and dismay of customers. Are fraudulent companies treated better than customers at Klarna? In July I ordered a product online that never arrived. I used Klarna to pay thinking it would be convenient. It turns out the website was a fake, but was able to ACCEPT PAYMENT USING KLARNA. I gave their CS rep all the incriminating proof of my claim but after 24 hours was told in an email that my claim was invalid. This is a very valid claim with more than enough proof for a 10 year old child to understand, yet Klarna's fraud dept obviously didn't take the time to actually "investigate" my claim. Since then I've spoken to several of Klarna's agents only to be told to wait for the "Fraud Dept" to contact me. Today another payment has been charged. They won't stop payments. The CS rep today said he can't stop the payments. I hope you can see how frustrating this is. I am now paying Klarna for a product that I never recieved, but the criminals who defrauded me GOT PAID BY KLARNA. - How many other Klarna customers are being treated this way? - How many fraudulent companies do business with, and get paid by Klarna? Just check the comments on their FB page. Klarna's customer service reps and fraud department are obviously unreliable and will NOT protect consumers. They act as if they dont care about theft and fraud as long as they get their money. Is this the sentiment of the entire company all the way to the top? Sebastian Siemiatowski and Michael Moritz? It seems they care only about the money they put in their own pockets even when criminals use their services and steal the money from consumers. This is Bad and Evil business!

• 
  andy mufc (@AndrewFearn95) reported 8 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.

• 
  Bazzer (@baz_trading) reported 10 minutes ago

  @ShareSpeculator @IGClientHelp Yeah same error

• 
  Andy Gill (@andygill76) reported 11 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  The Return (@TumbleweedChase) reported 14 minutes ago

  @englandcricket @IGcom You reminded me the cricket was on, so i turned it on and we're now down to 7. 😒

• 
  QuantumX (@QuantumStateX) reported 14 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  kris b (@boisy12uws) reported 17 minutes ago

  @IGcom This is a maj_or issue that needs to be addressed. Why isn't anyone discussing it? Check out my TL for the link, I RTd]`

• 
  fundamentally its a bargain (@its_fundamental) reported 19 minutes ago

  @IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 21 minutes ago

  @englandcricket @IGcom No problem brooky

• 
  Matt (@MattySP500) reported 22 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Naser (@Naser45613500) reported 28 minutes ago

  Hey @IGcom, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation

• 
  Rosen (@AZMIH_Rosen) reported 29 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  Matt (@MattySP500) reported 29 minutes ago

  @IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.

• 
  ShareSpeccy (@ShareSpeculator) reported 30 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  Abs B (@AbsB498343) reported 31 minutes ago

  @englandcricket @IGcom Whats happened to Ducketts form? Hope he gets these awful innings out of his system before the Ashes. Tbf was an unplayable delivery

• 
  NNNuman (@numann14) reported 37 minutes ago

  @IGClientHelp there's an error showing up everytime i try to open or close an position saying 'your account is restricted from opening new positions'. Need urgent help please.

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 40 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  Mercedes Alfon (@Mers98) reported 41 minutes ago

  @schnitzeldaboss @maisielatto @IGcom This Uniswap exploit is a major issue that needs to be addressed. Why isn't an[yone talking about it? Check out my TL - I retweeted it(_

• 
  matt (@clarityenjoyer) reported 45 minutes ago

  @englandcricket @IGcom Terrible team

• 
  smudgedan (@Smudgedann) reported 46 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  Foz (@flounders912) reported 47 minutes ago

  @IGClientHelp Hey, I've been asked to upload ID but the verification link on the website seems to be disabled and the app doesn't prompt it or seemingly have anywhere to upload. Is verification down ? Ta

• 
  Matt (@MattySP500) reported 52 minutes ago

  @IGcom But no charts, so you have to flick between accounts... pain in the arse really. Better platforms out there for crypto Will you be able to trade on high volatility days as you do have a tendency of having "We are experiencing issues" on high volatility days.

• 
  Penny Share Trader (@Penny_Shares) reported 53 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  Gaurav Jindal (@gj100596) reported 53 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  Victor Cortino (@CortinoVictor) reported 54 minutes ago

  @ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.

• 
  Rob ⭐⭐️ (@LordBadshot) reported 57 minutes ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

• 
  Heetan J (@Heetan001) reported 59 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  rohitchad18 (@rohitchad18) reported 59 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?