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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (71%)
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Website (14%)
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Login (14%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth |
Trading platform | |
| Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Adam
(@AdamYi12317668) reported
@JMahony_IG @IGcom Probably down another 30% soon. Patience
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Merlin Magyck
(@MMagyck) reported
@IGClientHelp Deposited money 4th May. On 9th May still not in my account. Asked live-help to assist. They gave me email helpdesk in UK. No reply to that after 12 days! No money in account. Just spoke to livehelp who now cannot find the email. Appaling lack of service
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Charles Oakden
(@darkkhorse42) reported
@TheFCA @IGClientHelp oh the irony of being called IG Client Help. No help available, currently on hold for over half an hour AGAIN! still no answer. Simple issue, promised it would be resolved - not done yet
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Aurelius M
(@Aurelius_astro) reported
@IGClientHelp how to report a bereavement of a customer?
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Callum Colman
(@CallumColman2) reported
@IGcom Customer service advice, allow people to withdraw and also answer the damn phones, you should already know these. Its not tricky
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Israr Ahmed
(@shoaibchand227) reported
@IGcom Lets crash tesla to show that idiotic psychopath market manipulator some lesson ! He's way too over his head now
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Paul Bryant
(@PaulCBryant) reported
@IGClientHelp hi, Need urgent assistance logging in after changing phones, no one answering on your help desk
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Can't think of a cool name yet
(@R16025131) reported
@IGcom @IGClientHelp fantastic broker but terrible one too when problems occur & u try getting them to sort only for them to send u back & forth & no success. Only a madman repeats same things & expects a different result each time 🙈
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ADAMSKI-LSE
(@1980adamski) reported
@Hendi213 @IGcom Hi I'm currently trying to sort out my issues with them. Mine has come back today but obviously about 35% down so im trying to get compensated as was not my fault , I will keep you updated on the progress . What a bloody nightmare
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CLs Daddy
(@thetaatthemoney) reported
@IGClientHelp Hi, couple things I've asked my account manager regarding but got nowhere. Could you please help? 1 - P&L does not reconcile across the account - different P&Ls shown under account balance, positions etc 2 - Trade analytics feature has great promise but.. 1/2
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Eddy edster
(@eddy_tedster) reported
@IGcom Will there be a Client Help account there too and if so will it be possible to get help unlike it seems to be on Twitter?? @IGClientHelp is always completely unresponsive
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Callum Colman
(@CallumColman2) reported
@IGcom @IChronicle Youve got the manpower to tweet and article every 30mins but nobodys around to answer the damn phone?! Prorities people!
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C
(@saladoger) reported
@IGcom @IGcom Awful company!
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Zara
(@zarazaib1) reported
@IGClientHelp Hi im having some issues with my funds. I need help urgently, no one is picking up so contacting here
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Zara
(@zarazaib1) reported
@IGcom how long to email? I’ve been calling and emailing? Need help accessing tradingview
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Zara
(@zarazaib1) reported
@IGcom It’s been all day!! Please do something! This is such bad service
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Rasitha Leelasena
(@rasithal) reported
@IGcom your support is appalling. I have a query re trailing stops. Pls DM me
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Daniel
(@Dan_The_Maiin) reported
@IGClientHelp Hi, are you aware of the issues with some of your stocks? I can't edit/close amazon and the current profit is incorrect.
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Savio silva
(@Saviomsilva) reported
Ig platform issue @IGcom Unable to close nasdaq 100 Called support and was told is sporadic but it isnt two friends having same issue
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AndY B
(@Bowen85AI) reported
@zarazaib1 @IGcom @rosbergxracing They lock you out of live trades with no warning, stop you opening new positions to hedge your bets and lock your stop loss so you can’t lower it to rife out the manipulation. Spread betting. Market volatility they said. Platforms crashing like stock cars but we don’t have issues
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Can't think of a cool name yet
(@R16025131) reported
@IGClientHelp Hi @IGClientHelp @IGcom sent all the info, still no reply or resolution to the problem. Getting really frustrating as it's been ongoing for 4 days now. I'm sorry to say, really bad customer service so far!
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Blueflush
(@BlueflushUK) reported
@IGClientHelp This issue has still not been resolved - pretty poor to have such a widespread issue with your charts. Impacts all the backwards looking TA indicators.
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Hendi
(@Hendi213) reported
@MrLarus My shares still haven't been transferred to Ciz on @IGcom yet. Ive called them once and now emailed. Terrible service, half the value likely to have gone by the time they get round to it
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bally
(@bally_o) reported
@IGcom Why I don't want to use IG. 1. There is not 2 factor authentication and when asked to the customer care there are no tokens left and if hacked the risk is ours 👏🏽
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No_Fear_Crypto_Novice
(@MirrorTradeTSL) reported
@IGClientHelp hi .. is it possible to call your help desk to close an open bitcoin position. I didn't realise that the market closed with IG on a Fri night 10pm.
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Can't think of a cool name yet
(@R16025131) reported
@IGClientHelp @IGcom an utter disgrace in terms of customer service. Haven't been able to trade on my account for over a week due to an unknown reason, missed a number of trade opps yet nothing but false promises & excuses from IG to resolve. Empty apologies!
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Paul Bryant
(@PaulCBryant) reported
@IGClientHelp hi, is there a help desk available today? Need assistance logging in after changing phones
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Rudy65
(@Rudy65uk) reported
@IGClientHelp Hi, both my ipad app and laptop are blank on the trading days between 29th March and 12th April for the daily charts. I have closed down and reopened to no avail. Please can you suggest how this can be resolved. Thanks
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Eddy edster
(@eddy_tedster) reported
@IGClientHelp - Is there an issue with the twitter feed list down the right hand side of the trading platform. It does not seem to update automatically today (as it did not yesterday)? #IGPlatformIssue
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Teejay67
(@teej67) reported
@IGcom Listen, I just want to be able to shout loudly into my mobile things like "Buy the dip..short that sucker to Hades....hold till it tops out..when does the WAZIDEK open in Asia?...close up our positions...damn, we took a bath; just got too greedy", while wearing red braces?