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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 63% Login (63%)
  • 21% Trading platform (21%)
  • 13% Website (13%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Stuttgart Login 13 days ago
Brest Trading platform 13 days ago
Valence Website 13 days ago
Le Puy-en-Velay Login 13 days ago
Elne Login 13 days ago
Paris Trading platform 13 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • stockupnow1702
    Cushnut (@stockupnow1702) reported

    @IGcom I am having problems logging in and your status page is not working. Is there a problem?

  • its_fundamental
    fundamentally its a bargain (@its_fundamental) reported

    @IGcom @Therichardralph @IBKR Says the company whose platform is down at a crucial time of day as market opens in US. I would suggest looking at ii - they are a quality operation unlike IG. IG will just disappoint.

  • JJJorange
    dismantle_ (@JJJorange) reported

    @IGcom @financialombuds If anyone @IGcom is reading this, I still have had no acknowledgement from my support request sent Friday. I emailed yesterday as follow up for the complaints process.

  • CasinoCapital
    Casino Capital (@CasinoCapital) reported

    Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

  • QuantumStateX
    QuantumX (@QuantumStateX) reported

    @IGcom Customer Service Down

  • TheMoneySponge
    💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported

    as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

  • OD2Trades
    OD2 Trades (@OD2Trades) reported

    @Molibar @IGcom down for me too

  • waimeazach
    Mahakala (@waimeazach) reported

    @IGcom @PiQMarkets This is not true. Quantum computing solves very specific problems, it will not compete with gpu’s

  • HaraldHadrada2
    Harald Hadrada (@HaraldHadrada2) reported

    @Mikenarm @IGcom Because they are **** now and not a service company and just spread betters betting v clients

  • hafiz_11120
    Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reported

    Over 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit

  • network_surrey
    Dougparkspropertynest (@network_surrey) reported

    @IGcom On hold 16 minutes to try and get help logging in…. Still no answer, this is a joke of a service IG… what is happening ??!!!

  • howsmygf
    howsmygf (@howsmygf) reported

    @IGcom anyone can login?

  • gskandola79
    gkandola79 (@gskandola79) reported

    @IGcom Can’t get into my account… fix it straightaway, how can someone trade with an account that can’t be logged into @IGClientHelp @IGcom

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @igcom it’s working now. Why no announcement or customer service?

  • Mark_Newton1
    Mark Newton (@Mark_Newton1) reported

    @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

  • andrewdc208
    Andrewdc208 (@andrewdc208) reported

    @IGClientHelp did ur system just go down?

  • 11invest
    11invest (@11invest) reported

    @IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?

  • BantheGoldKit
    Peroni (@BantheGoldKit) reported

    @englandcricket @IGcom Shame that the rest of them batting are useless. Playing stupid shots

  • 1forextrader1
    forex 🚜🧑🏻‍🌾🇬🇧 (@1forextrader1) reported

    @IGcom Ig down again!!!!!

  • Paul_S1979
    Paul S (@Paul_S1979) reported

    @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

  • ParafuryDeng
    Timthy (@ParafuryDeng) reported

    @IGClientHelp Hi, do you have an estimate for when the login issue can be resolved ? For IG Australia

  • Mister_Ryno
    Ryno (@Mister_Ryno) reported

    @IGcom What's happening with your desktop site and mobile app?? Both went down simultaneously just after the US opened today? No response from the helpdesk.

  • Molibar
    Molibar (@Molibar) reported

    @IGcom So is IG down now, or is it just me?

  • GeorgeW31810800
    George Wood (@GeorgeW31810800) reported

    @IGcom Down over 30 mins now.

  • NassarSandusky
    Nassar Sandusky (@NassarSandusky) reported

    @TheMoneySponge @IGcom What platform are you switching too? I’ve only joined at the start of the year they are awful. Thought it just me who couldn’t log in

  • MBdaytrading
    MB (@MBdaytrading) reported

    @IGcom not working on companies like vod even!!!

  • sachsyd
    Sach 🌏 (@sachsyd) reported

    Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

  • BreakoutCV
    Breakout Capital Ventures (@BreakoutCV) reported

    @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2

  • iKoppie
    iKopite 🏆*20 (@iKoppie) reported

    @11invest @IGcom Just got a template response from support, telling me to clear cache and switch to wifi haha

  • djp4976
    Dave (@djp4976) reported

    @IGcom You’re going to lose a hell of a lot of investors from your platform shortly due to these changes coming in, looks like no more ‘Request for Quote’ orders, limit and market orders only, wouldn’t be so bad if your orders actually got filled, you’ve always been useless with those, seems like only US stocks get filled with U.K. stocks sat there being unfilled all day even when there’s plenty of stock available within that order price