IG status: trading issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (61%)
- Trading platform (23%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Trading platform | 2 days ago |
 Stuttgart
|
Login | 21 days ago |
 Brest
|
Trading platform | 21 days ago |
|
Valence
|
Website | 21 days ago |
|
Le Puy-en-Velay
|
Login | 21 days ago |
|
Elne
|
Login | 21 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
-
Julian (@InvestingJulian) reported@igcom it’s working now. Why no announcement or customer service?
-
Ryno (@Mister_Ryno) reported@IGcom What's happening with your desktop site and mobile app?? Both went down simultaneously just after the US opened today? No response from the helpdesk.
-
Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reportedOver 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit
-
gkandola79 (@gskandola79) reported@IGcom Sort this problem out now what are you playing at😡
-
Nagu Lingampalli (@LingampalliNagu) reported@IGClientHelp I can’t login to Singapore IG platform and can’t call or interact with your chatbot.. not sure what’s happening
-
Joel Deakin (@JMHDeakin) reported@conradcarter66 @IGcom They don't appear to be content with irritating customers by degrading the share trading service apparently even providing a service is currently a struggle :/ - perhaps they also have management issues that're now affecting operations as well.
-
STUPPYTRADER (@stuppytrader) reported@IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no response beyond GIO..; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?
-
Noah Silverman, PhD (@noah_phd) reported@IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing
-
Harald Hadrada (@HaraldHadrada2) reported@Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.
-
Breakout Capital Ventures (@BreakoutCV) reported@djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2
-
Alan McGee (@Alan_McGee_UK) reported@IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.
-
Emeka N (@emeka89) reported@IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify
-
Mark Newton (@Mark_Newton1) reported@djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.
-
AnnRaj (@anandhichetlur) reported@IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help
-
Barefooted Rascal (@bushy1113) reported@IGcom This is all very lovely but your platform shutting down just before the market open on such an important day is totally unacceptable
-
Joel Deakin (@JMHDeakin) reported@GeordiePhilUK Provide a new option great - default for all customers awful 😑! Part of the #IGG @IGcom push to alienate customers.
-
Gagan Kashyap (@kashyapgagan) reported@IGClientHelp Both App and web login is down??? what is the issue and when you are going to fix??
-
Nassar Sandusky (@NassarSandusky) reported@TheMoneySponge @IGcom What platform are you switching too? I’ve only joined at the start of the year they are awful. Thought it just me who couldn’t log in
-
iKopite 🏆*20 (@iKoppie) reported@11invest @IGcom Just got a template response from support, telling me to clear cache and switch to wifi haha
-
peter (@A7068AP) reported@IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.
-
easterbunnycard (@easterbunnycard) reported@IGcom Website, Android App, iOS App, Mobile Web App, and API are not processing login. It is poor management and poor service that you post this promotion but no information about your outage after more than 1 hour of outage. Time to look for another platform.
-
QuantumX (@QuantumStateX) reported@IGcom Customer Service Down
-
wsbx (@wsbxsg) reported@IGcom IG down again!! wtf man
-
Alec Lo (@Alec_Lo) reported@IGcom This is unacceptable. Been over an hour since login errors, no communication. How can I trust your platform anymore?
-
Buttercup Serenity (@cthao2101) reported@IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you
-
DV8OR (@dv8or1) reported@JJJorange @IGcom @financialombuds Same issue for me… useless customer service
-
smudgedan (@Smudgedann) reported@IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.
-
Frankz (@frankzondervan2) reported@IGcom can I now only set buy and sell limits to trade? I thought @ii_couk were bad, but this isn't great
-
AnnRaj (@anandhichetlur) reported@IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please
-
Kluedio (@kluedio) reported@Richard85801567 @IGcom wtf are these ***** doing fix your platform ffs Millions of dollars being traded