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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 62% Login (62%)
  • 22% Trading platform (22%)
  • 13% Website (13%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Stuttgart Login 10 days ago
Brest Trading platform 10 days ago
Valence Website 10 days ago
Le Puy-en-Velay Login 10 days ago
Elne Login 10 days ago
Paris Trading platform 10 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • MrShitbagger
    Mr ********** (@MrShitbagger) reported

    @IGClientHelp IG down ?

  • hafiz_11120
    Hafiz AI ๐Ÿ‡ง๐Ÿ‡ฉ๐Ÿ‡ฌ๐Ÿ‡ง (@hafiz_11120) reported

    Over 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Canโ€™t lock the profit

  • plaste
    Tom Norman (@plaste) reported

    @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

  • neary_darren
    Darren Neary (@neary_darren) reported

    @TheMoneySponge @IGcom Any support on where to switch ? Such a shame it was the best platform for me

  • sachsyd
    Sach ๐ŸŒ (@sachsyd) reported

    Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

  • MattBrookes3
    MattBrookes (@MattBrookes3) reported

    @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as Iโ€™m not aware of anything. Whatโ€™s the problem, and should I be concerned?

  • howsmygf
    howsmygf (@howsmygf) reported

    @IGcom anyone can login?

  • JMHDeakin
    Joel Deakin (@JMHDeakin) reported

    @conradcarter66 @IGcom They don't appear to be content with irritating customers by degrading the share trading service apparently even providing a service is currently a struggle :/ - perhaps they also have management issues that're now affecting operations as well.

  • jameski07874400
    james kiernan (@jameski07874400) reported

    @IGClientHelp canโ€™t login via app or web ??

  • alhellison
    alexander ellison (@alhellison) reported

    @CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?

  • Paul_S1979
    Paul S (@Paul_S1979) reported

    @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

  • Mister_Ryno
    Ryno (@Mister_Ryno) reported

    @IGcom What's happening with your desktop site and mobile app?? Both went down simultaneously just after the US opened today? No response from the helpdesk.

  • TheMoneySponge
    ๐Ÿ’ฐ ๐‘บ๐’‘๐’๐’๐’ˆ๐’† ๐Ÿ’ฐ (@TheMoneySponge) reported

    @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then theyโ€™ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

  • Alec_Lo
    Alec Lo (@Alec_Lo) reported

    @IGcom This is unacceptable. Been over an hour since login errors, no communication. How can I trust your platform anymore?

  • JJJorange
    dismantle_ (@JJJorange) reported

    @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @IGcom what is going on? Still canโ€™t login over an hour later, no status update or anything

  • ShareSpeculator
    ShareSpeccy (@ShareSpeculator) reported

    @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like itโ€™s going to be the same as Trading212. Iโ€™ll see what itโ€™s like but if so, Iโ€™ll transfer my ISA and the others I manage elsewhere. Shame.

  • Tyranus2010
    Carl (@Tyranus2010) reported

    Is there a issue with you app? My open positions are not updating and so im unable to close or edit them. @IGcom

  • djp4976
    Dave (@djp4976) reported

    If it ainโ€™t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

  • QuantumStateX
    QuantumX (@QuantumStateX) reported

    @IGcom Customer Service Down

  • Wally_Was_Here
    Wally ****** (@Wally_Was_Here) reported

    @IGcom Damn bro, how do we get into the action

  • andrewdc208
    Andrewdc208 (@andrewdc208) reported

    @IGClientHelp did ur system just go down?

  • CasinoCapital
    Casino Capital (@CasinoCapital) reported

    Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

  • Molibar
    Molibar (@Molibar) reported

    @IGcom So is IG down now, or is it just me?

  • network_surrey
    Dougparkspropertynest (@network_surrey) reported

    @IGcom any reason i keep getting โ€˜log in error please try laterโ€™ when trying to log in through your app ??

  • TheMoneySponge
    ๐Ÿ’ฐ ๐‘บ๐’‘๐’๐’๐’ˆ๐’† ๐Ÿ’ฐ (@TheMoneySponge) reported

    as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

  • yoshiwatusi
    Yoshiwatusi ๐คŠ (@yoshiwatusi) reported

    @iKoppie @IGcom They doing the bitmex/coinbase cant login

  • thedarkonexx
    JB (@thedarkonexx) reported

    @IGClientHelp Platform is down but no message on your X account?

  • MBdaytrading
    MB (@MBdaytrading) reported

    @IGcom not working on companies like vod even!!!

  • GonzaloCanete
    Gonzalo Canete (@GonzaloCanete) reported

    Hi @IGcom I opened an account with you to test the quality of your services. I have deposited a considerable amount of funds and have kept the account active through various trading transactions. I have been trying for weeks to resolve a simple query regarding the status of my account and your trading terms. I have been unable to get a response via chat, email or telephone. Customer service seems non-existent, apart from an AI agent on the website to handle general enquiries. If you are reading this, please contact me privately #IG #IGMarkets