IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (61%)
- Trading platform (23%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Trading platform | 2 days ago |
 Stuttgart
|
Login | 21 days ago |
 Brest
|
Trading platform | 21 days ago |
|
Valence
|
Website | 21 days ago |
|
Le Puy-en-Velay
|
Login | 21 days ago |
|
Elne
|
Login | 21 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Aimless (@Aimlesstrader1) reported@IGcom @IGcom your site is down just before US open, your customer service channels are useless and you haven't even publicly acknowledged it's down. Come on, at least let your clients know what is going on
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Paul S (@Paul_S1979) reported@IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.
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11invest (@11invest) reported@IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?
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George Wood (@GeorgeW31810800) reported@IGcom Down over 30 mins now.
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Harald Hadrada (@HaraldHadrada2) reported@IGClientHelp Can you please update us ASAP. Your service and response is toilet. You used to be a pillar or trading and standards. Your now well.......
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Yoshiwatusi 𐤊 (@yoshiwatusi) reported@iKoppie @IGcom They doing the bitmex/coinbase cant login
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अनिल (@paapikeeda) reportedIG platform still down. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom #IGDown #IGnohelp
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Perihelion (@PeriHelion96002) reported@IGcom The platform's fecked. No help or communications to customers.
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Breakout Capital Ventures (@BreakoutCV) reported@djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2
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LairdElmski (@LairdElmski) reported@CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board
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Mr ********** (@MrShitbagger) reported@IGClientHelp IG down ?
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AK (@avinashkaware01) reported@IGClientHelp Extreme platform outage today. I was locked out of my account from 14:30 to 16:30 despite repeated login attempts. This system failure directly prevented me from closing my Daily US Tech 100 Call at DH152.1£, resulting in a great loss. IG should compensate for that.
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MikeN (@Mikenarm) reported@djp4976 @IGcom They need to sort their **** out. Terrible atm
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Fred Coloe (@FColoe) reported@IGClientHelp hi IG. There appears to be an issue with the mobile iPhone app. When I log in I get a message “session timed out. Please login again” and the app then goes to log in screen.
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Frankz (@frankzondervan2) reported@IGcom can I now only set buy and sell limits to trade? I thought @ii_couk were bad, but this isn't great
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Wally ****** (@Wally_Was_Here) reported@IGcom Damn bro, how do we get into the action
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Kluedio (@kluedio) reported@Richard85801567 @IGcom wtf are these ***** doing fix your platform ffs Millions of dollars being traded
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Diz-Plin Trading (@DizPlinTrading) reported@IGcom We have 2 large positions open and are unable to log into either account? Can you fix this immediately please!
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MB (@MBdaytrading) reported@IGcom not working on companies like vod even!!!
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Tanja Bergermeier (@HPschorr) reported@IGcom Update on Login issues pls !!!!!
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Richard (@Richard85801567) reported@IGcom IG zero support main line inoperable London number no one answers live chat and WhatsApp get left hanging IG is utter dog **** do not risk your money on IG join any other ANY but if
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TheSphinx 🐿️ (@TheSphinxRocks) reported@IGcom You seem to be having problems the last few days. Data migration not going well?
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Darren Neary (@neary_darren) reported@TheMoneySponge @IGcom Any support on where to switch ? Such a shame it was the best platform for me
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wolfofperth (@wolfofperth) reported@IGClientHelp hello I need help can I provide help let’s see how long to get a reply
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Matt (@MattySP500) reported@IGClientHelp mobile login on iphone not working ?
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OD2 Trades (@OD2Trades) reported@Molibar @IGcom down for me too
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Macro Joe (@wealthelf) reported@HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!
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Emeka N (@emeka89) reported@IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify
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𝕺 (@Qblivionn) reported@TheMoneySponge @IGcom How do you move to a different provider while IG is down?
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jelt (@InfoJelt) reported@IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.