IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (69%)
• Login (15%)
• Withdrawals (8%)
• Website (8%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Sérignan	Trading platform	6 days ago
Perpignan	Trading platform	6 days ago
Bordeaux	Trading platform	6 days ago
London	Trading platform	28 days ago
Markt Schwaben	Trading platform	29 days ago
Castleford	Withdrawals	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 4 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 4 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 5 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  Matt (@MattySP500) reported 5 minutes ago

  @IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.

• 
  Tony S (@scotty648) reported 6 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  David O'Brien (@DavidB87425) reported 8 minutes ago

  @RhysBenjamin @englandcricket @IGcom He should never have been on tour, at least Crawley has sort of good history down under and Duckett's got a good average.

• 
  KryptoBeast (@BeastKrypto10x) reported 12 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a compensation up to 1000$ for verifiable admin work. Genuine cases only. @IGcom

• 
  PeeKay (@PrasKon) reported 15 minutes ago

  @rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?

• 
  smudgedan (@Smudgedann) reported 16 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  Josh (@Josh56024482) reported 17 minutes ago

  @RhysBenjamin @englandcricket @IGcom Popes been bad for ages

• 
  Matt (@MattySP500) reported 22 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Penny Share Trader (@Penny_Shares) reported 23 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  Malcolm Ace (@Mal_Ace) reported 27 minutes ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  Jam4U (@Jam4u_75) reported 29 minutes ago

  @IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?

• 
  Ruud Kist (@Ruud_Kist) reported 29 minutes ago

  @IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"

• 
  matt92 (@matt92__) reported 31 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  Breakout Capital Ventures (@BreakoutCV) reported 32 minutes ago

  @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2

• 
  IG (@IGcom) reported 33 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  Tarjei Thomassen (@technoteee) reported 35 minutes ago

  @IGcom Too bad IG are so expensive trading equities 🫤

• 
  DV8OR (@dv8or1) reported 37 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  WARDELL (@MrFord_10037) reported 37 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  Gaurav Jindal (@gj100596) reported 43 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  AnnRaj (@anandhichetlur) reported 43 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  Matt (@MattySP500) reported 43 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  IG Client Help (@IGClientHelp) reported 47 minutes ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  paul Borrowdale (@BorrowdalePaul) reported 54 minutes ago

  @ChazWood5 @englandcricket @IGcom oh god yes awful bowling attack dodgy wicket keeper no spinner terrible openers.

• 
  scottie (@dingle1964) reported 58 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  Matt (@MattySP500) reported 1 hour ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  T Baba (@Boltlightning77) reported 1 hour ago

  @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login

• 
  Heetan J (@Heetan001) reported 1 hour ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.