IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (63%)
- Trading platform (22%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuttgart
|
Login | 6 days ago |
 Brest
|
Trading platform | 6 days ago |
|
Valence
|
Website | 6 days ago |
|
Le Puy-en-Velay
|
Login | 6 days ago |
|
Elne
|
Login | 6 days ago |
|
Paris
|
Trading platform | 7 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Matt (@MattySP500) reported@IGClientHelp mobile login on iphone not working ?
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DartronTrading (@DartronTrading) reported@MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.
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DV8OR (@dv8or1) reported@JJJorange @IGcom @financialombuds Same issue for me… useless customer service
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Dougparkspropertynest (@network_surrey) reported@IGcom Is there ANYONE answering your phones or Whatsapp Help messages ??!!… now been on hold for nearly 10 minutes !… this is NOT a great service at all. How can i get help to log in to my account?… am unable to via either mobile or laptop !
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the Wise Fool (@theWiseFool8) reported@IGcom Wouldn't bother with IG. If you have a problem.. its impossible to get hold of a human.
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Barefooted Rascal (@bushy1113) reported@IGcom This is all very lovely but your platform shutting down just before the market open on such an important day is totally unacceptable
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Ankit Atri (@ankit_atri_99) reported@englandcricket @IGcom what a quality bowler, shame on stokes n mccullum mafia who never give Ollie robinson a fair chance, he should've been the leader of eng's bowling after anderson n board.
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Mahakala (@waimeazach) reported@IGcom @PiQMarkets This is not true. Quantum computing solves very specific problems, it will not compete with gpu’s
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Gagan Kashyap (@kashyapgagan) reported@IGClientHelp Both App and web login is down??? what is the issue and when you are going to fix??
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Anandhi Chetlur (@anandhichetlur) reported@LBC @IGClientHelp App has recovered but customer services is awful
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Tim Spanoudakis (@spanout) reported@IGClientHelp would rather do this by phone but there is no number to call... My app and browser access to the platform gives and error page and clicking the status page also gives an error... Software update over the weekend??
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DustinDuster (@VVIIIVVIIIVVIII) reported@IGcom Your website and app are down!!!! I’m in a position !!! Fix it now!!!
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forex 🚜🧑🏻🌾🇬🇧 (@1forextrader1) reported@IGcom Ig down again!!!!!
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Harald Hadrada (@HaraldHadrada2) reported@Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.
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X (@adythompson) reportedFirst time I open a position with @IGcom in month's and now can't log in, I'm glad I've got the majority of investments now with @Trading212 🙏 Bad show @IGClientHelp 😡
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wsbx (@wsbxsg) reported@IGcom Down and no updates.just manage to logged in for 1 min to close 2 of my 4 positions before getting kicked out again. Seriously this is pathetic.
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iKopite 🏆*20 (@iKoppie) reported@IGcom Can you at least update on the website outage? Zero comms or response from support
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jm (@Helix1985) reported@IGcom I can’t log in!!! For the last hour when volatility is at its worst. No message back on what’s app or answering the phone. Disgusting service
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11invest (@11invest) reported@IGcom Have you been hacked? Can’t get into anything and even your platform status page is down. Losing so much money as I can’t close trades
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⚡️GeordiePhil⚡️ (@GeordiePhilUK) reportedIG advertising on the up IG client service tanking Over the last year the quality of service all round from @IGcom has been shocking. @IGClientHelp what is going on!
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QuantumX (@QuantumStateX) reported@IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.
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The Volatility Viking (@VolaViking) reported@DickyVenter @The_Huntsman23 @IGcom Same issue; doesn't look like a hack though either, don't spread information like that
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Dougparkspropertynest (@network_surrey) reported@IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??
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gin&pinklemonade (@Woodywudpeck) reported@Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to
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Ric₿ezos (@BezosRic) reported@DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.
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Brands (@ItsBrandon_FM) reported@IGcom this login error needs to be fixed immediately. Nobody can access their accounts and there has been no update on what’s happening
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Diz-Plin Trading (@DizPlinTrading) reported@IGcom We have 2 large positions open and are unable to log into either account? Can you fix this immediately please!
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howsmygf (@howsmygf) reported@IGcom anyone can login?
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DV8OR (@dv8or1) reported@IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.
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Emeka N (@emeka89) reported@IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify