IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (40%)
• Trading platform (40%)
• Website (13%)
• Withdrawals (7%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	9 days ago
Narbonne	Login	9 days ago
Charleville-Mézières	Website	10 days ago
Figeac	Login	10 days ago
Clichy	Login	15 days ago
Sérignan	Trading platform	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TheSecretTravelAgent (@japers_1984) reported 41 seconds ago

  @IGcom Worst take of the day goes to…..

• 
  ShareSpeccy (@ShareSpeculator) reported 48 seconds ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  Matt (@MattySP500) reported 51 seconds ago

  @IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.

• 
  Andrew Whitaker (@whitaker_andrew) reported 4 minutes ago

  @RhysBenjamin @englandcricket @IGcom Agree to an extent but he’s been poor for a while. This series he’s been another opener though, losing an opener in the first over far too many times. Sibley had a good season and should have been in the squad for stability at the top of the order

• 
  gin&pinklemonade (@Woodywudpeck) reported 7 minutes ago

  @Jack_Donaghy1 @IGcom I've put in a complaint let's see what happens lols

• 
  matt (@clarityenjoyer) reported 7 minutes ago

  @englandcricket @IGcom Terrible team

• 
  gin&pinklemonade (@Woodywudpeck) reported 8 minutes ago

  @Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to

• 
  Matt (@MattySP500) reported 8 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Singh V.R. (@Singhcricguy) reported 9 minutes ago

  @englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.

• 
  10xHunter (@10xHunter) reported 10 minutes ago

  @IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.

• 
  fundamentally its a bargain (@its_fundamental) reported 10 minutes ago

  @IGClientHelp ARM Holdings PLC ADR (24 Hours) CHART IS BROKEN - MISSING CRITICALPRICE ACTION SINCE 9 LAST NOIGHT (UK time)

• 
  mark (@sociedadboy) reported 11 minutes ago

  @englandcricket @IGcom Stupid shot

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 14 minutes ago

  @IGcom morning. You have blocked my account, your help desk can give me no reason for this. I have tried 3 times to withdraw my balance to no effect, your help desk say there is no record of withdrawal application even though I have email conformation. Is there an issue?

• 
  Noah Silverman, PhD (@noah_phd) reported 16 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  Girish Menon (@wildlifegiri) reported 16 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  Jess-No flags because I actually am British (@JessSalop) reported 17 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 22 minutes ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  Kryptogem110x (@kryptogem110x) reported 31 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  options_222 (@options_222) reported 33 minutes ago

  @IGcom @Polymarket Damn right 😬

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 35 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Kryptogem110x (@kryptogem110x) reported 35 minutes ago

  @IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.

• 
  Heetan J (@Heetan001) reported 36 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  Matt (@MattySP500) reported 42 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Rosen (@AZMIH_Rosen) reported 45 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  Matt (@MattySP500) reported 45 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  WARDELL (@MrFord_10037) reported 47 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  WhatsaMata8 (@whatsamata8) reported 52 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  J-M (@JM1ZZX) reported 57 minutes ago

  @IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.

• 
  Gonzalo Canete (@GonzaloCanete) reported 58 minutes ago

  Hi @IGcom I opened an account with you to test the quality of your services. I have deposited a considerable amount of funds and have kept the account active through various trading transactions. I have been trying for weeks to resolve a simple query regarding the status of my account and your trading terms. I have been unable to get a response via chat, email or telephone. Customer service seems non-existent, apart from an AI agent on the website to handle general enquiries. If you are reading this, please contact me privately #IG #IGMarkets

• 
  DV8OR (@dv8or1) reported 59 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service