IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (63%)
• Trading platform (22%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Stuttgart	Login	3 days ago
Brest	Trading platform	3 days ago
Valence	Website	3 days ago
Le Puy-en-Velay	Login	3 days ago
Elne	Login	3 days ago
Paris	Trading platform	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  11invest (@11invest) reported 9 seconds ago

  @IGcom what on earth is going on with your website and app both going down just before US market open?? How are we meant to manage and close positions!?

• 
  Amynah (@Amynah_Aziz) reported 3 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  Roberto Lorenzetti (@LorenzettiRob) reported 5 minutes ago

  @Molibar @IGcom it’s down for me too.

• 
  Alec Lo (@Alec_Lo) reported 6 minutes ago

  @IGcom This is unacceptable. Been over an hour since login errors, no communication. How can I trust your platform anymore?

• 
  Penny Share Trader (@Penny_Shares) reported 7 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  jm (@Helix1985) reported 8 minutes ago

  @IGcom I can’t log in!!! For the last hour when volatility is at its worst. No message back on what’s app or answering the phone. Disgusting service

• 
  dismantle_ (@JJJorange) reported 9 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  MattBrookes (@MattBrookes3) reported 10 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  gkandola79 (@gskandola79) reported 13 minutes ago

  @IGcom Sort this problem out now what are you playing at😡

• 
  Noah Silverman, PhD (@noah_phd) reported 13 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  Joel Deakin (@JMHDeakin) reported 15 minutes ago

  @conradcarter66 @IGcom They don't appear to be content with irritating customers by degrading the share trading service apparently even providing a service is currently a struggle :/ - perhaps they also have management issues that're now affecting operations as well.

• 
  Perihelion (@PeriHelion96002) reported 15 minutes ago

  @network_surrey @IGcom Same problem. On the phone to their helpdesk - been kept on hold for 1.5h now.

• 
  AnnRaj (@anandhichetlur) reported 17 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  STUPPYTRADER (@stuppytrader) reported 20 minutes ago

  @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no substantive response; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

• 
  iKopite 🏆*20 (@iKoppie) reported 21 minutes ago

  @11invest @IGcom Just got a template response from support, telling me to clear cache and switch to wifi haha

• 
  Iain Clarke (@iain__clarke) reported 28 minutes ago

  @IGcom @IGClientHelp your platform is down. When will it be open?

• 
  Yoshiwatusi 𐤊 (@yoshiwatusi) reported 28 minutes ago

  @iKoppie @IGcom They doing the bitmex/coinbase cant login

• 
  Mr R (@MrR1chmond) reported 34 minutes ago

  @IGSquawk @IGcom have you not woken up yet? System down?

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 36 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Neverasked (@DCBW2025) reported 38 minutes ago

  @IGcom Why is the service down and when will it be back online? No announcement, support page not working. Jokers.

• 
  MB (@MBdaytrading) reported 38 minutes ago

  @GODOFFI @IGcom Actually really like the platform , but yes the issues are really frustrating

• 
  wsbx (@wsbxsg) reported 39 minutes ago

  @IGcom IG down again!! wtf man

• 
  Darren Neary (@neary_darren) reported 43 minutes ago

  @TheMoneySponge @IGcom Any support on where to switch ? Such a shame it was the best platform for me

• 
  the Wise Fool (@theWiseFool8) reported 46 minutes ago

  @IGcom Wouldn't bother with IG. If you have a problem.. its impossible to get hold of a human.

• 
  QuantumX (@QuantumStateX) reported 46 minutes ago

  @IGcom Customer Service Down

• 
  X (@adythompson) reported 49 minutes ago

  First time I open a position with @IGcom in month's and now can't log in, I'm glad I've got the majority of investments now with @Trading212 🙏 Bad show @IGClientHelp 😡

• 
  JB (@thedarkonexx) reported 50 minutes ago

  @IGClientHelp Platform is down but no message on your X account?

• 
  Andy Smith (@andyajsmith1) reported 52 minutes ago

  @TheMoneySponge @IGcom App down too

• 
  Mark Newton (@Mark_Newton1) reported 58 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  Buttercup Serenity (@cthao2101) reported 58 minutes ago

  @MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out