IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (38%)
• Trading platform (38%)
• Website (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Bouzigues	Website	19 days ago
Badajoz	Trading platform	22 days ago
Ciempozuelos	Trading platform	24 days ago
Hackney	Trading platform	24 days ago
London	Login	1 month ago
Berlin	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  smudgedan (@Smudgedann) reported 4 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  Third Man View (@3rdManView) reported 4 minutes ago

  @englandcricket @IGcom Two changes, big questions. 👀 Fresh legs in Bethell & Atkinson, but at 3-0 down, England need more than changes, they need answers. 💥🏏 Boxing Day pressure just went up. 🔥#Ashes #3rdManView

• 
  Mark Newton (@Mark_Newton1) reported 5 minutes ago

  @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

• 
  liam⚽️🏏 (@liam_S126) reported 6 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  AnnRaj (@anandhichetlur) reported 9 minutes ago

  @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

• 
  matt92 (@matt92__) reported 12 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  T Baba (@Boltlightning77) reported 12 minutes ago

  @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login

• 
  Joseph Mata CRYPTO (@GetChillSnoopy) reported 14 minutes ago

  @IGClientHelp withdrawals getting denied, no reason explained. Email sent and now account cannot login. Of course this happens when the weekend hits.

• 
  Macro Joe (@wealthelf) reported 15 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  John Dow (@jeffalan2112) reported 24 minutes ago

  @IGClientHelp Your QR code to verify debit cards is not working. The page that loads just spins and spins. Your IT should look into that.

• 
  Jam4U (@Jam4u_75) reported 28 minutes ago

  @IGcom My L2 is not stream trade data - is there a problem? Anyone else having issues?

• 
  Zaraq Afzal (@afzal_zara26257) reported 33 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  gin&pinklemonade (@Woodywudpeck) reported 34 minutes ago

  @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo

• 
  justaman (@justamantrading) reported 36 minutes ago

  @topstocks2024 @IGcom Tried an actual buy and had the same issue this time. Only closing, no buying. Frustrating.

• 
  Brooksy (@brooksyruns89) reported 37 minutes ago

  @RhysBenjamin @englandcricket @IGcom He’s hardly a scapegoat? He’s awful

• 
  David O'Brien (@DavidB87425) reported 44 minutes ago

  @RhysBenjamin @englandcricket @IGcom He should never have been on tour, at least Crawley has sort of good history down under and Duckett's got a good average.

• 
  Trader nomad (@trader_nomad) reported 44 minutes ago

  Do not try to open the account with @IGcom it is a nightmare. I sent my personal documents, two different bank account statement from two banks for address verification yet they claim for six weeks it is not enough defying their own rules!!! Further more telephone number they claim they can not reach although I am talking with their support on WhatsApp from that number! Completely ridicolous

• 
  Matt (@MattySP500) reported 45 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Tony S (@scotty648) reported 45 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  Stephen Hampson (@StephenHampson) reported 46 minutes ago

  @englandcricket @IGcom Having to watch these clips here because @virginmedia provide such a shocking service to its customers. Not been able to watch anything since Wednesday. Bravo

• 
  alexander ellison (@alhellison) reported 48 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?

• 
  TomMcAdamNo5 (@McAdamNo5) reported 48 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  smudgedan (@Smudgedann) reported 49 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  10xHunter (@10xHunter) reported 49 minutes ago

  @IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.

• 
  QuantumX (@QuantumStateX) reported 51 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  IG (@IGcom) reported 53 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  J.Hick (@Hickbcfc) reported 54 minutes ago

  @englandcricket @IGcom I doubted him never felt so stupid in my life what a player

• 
  Gurkin (@gurkin192) reported 55 minutes ago

  @IGcom Portal not working..... WTF?!

• 
  Kryptogem110x (@kryptogem110x) reported 57 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  King (@KK39072403) reported 58 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38