IG status: trading issues and outage reports
No problems detected
If you are having issues, please submit a report below.
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (50%)
- Trading platform (40%)
- Website (10%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
|
|
Login | 13 days ago |
|
|
Trading platform | 15 days ago |
|
|
Login | 17 days ago |
|
|
Website | 1 month ago |
|
|
Trading platform | 1 month ago |
|
|
Trading platform | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
-
Victor Cortino (@CortinoVictor) reported@ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.
-
Topinfo (@TopTradersADVFN) reported@ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops
-
Watermelõn 🍉 (@wa7ermelon) reported@Mr_K2015 @BarnyardBull72 @IGcom nope unfortunately, I contacted support the other week to get them to add it but nothing since. Can buy on most other platforms.
-
fundamentally its a bargain (@its_fundamental) reported@IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.
-
KryptoBeast (@BeastKrypto10x) reportedHad issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom
-
matt92 (@matt92__) reported📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp
-
IG Client Help (@IGClientHelp) reported@knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.
-
KryptoBeast (@BeastKrypto10x) reportedHad issues with IG? DM — I’ll help file to FCA/BaFin & offer a compensation up to 1000$ for verifiable admin work. Genuine cases only. @IGcom
-
Tom Morris (@TomMorris16) reported@englandcricket @IGcom The worst bowling attack I've ever seen
-
Girish Menon (@wildlifegiri) reported@englandcricket @IGcom The worst team ever
-
SimplyGreat (@MiaJenkinsonXXx) reported@MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under
-
IG Client Help (@IGClientHelp) reported@Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.
-
options_222 (@options_222) reported@IGcom @Polymarket Damn right 😬
-
Mark Newton (@Mark_Newton1) reported@djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.
-
QuantumX (@QuantumStateX) reported@IGcom Customer Service Down
-
justaman (@justamantrading) reported@topstocks2024 @IGcom Tried an actual buy and had the same issue this time. Only closing, no buying. Frustrating.
-
Rob ⭐⭐️ (@LordBadshot) reported@Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.
-
fundamentally its a bargain (@its_fundamental) reportedAny answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.
-
smudgedan (@Smudgedann) reported@IGcom a real prince amongst thieves when it comes to the online brokers. Not only offering a ubiquitous service, but giving it gratis and not telling their clients what they can and can’t invest in. Take note @HLInvest and Interactive Investor
-
Casino Capital (@CasinoCapital) reportedHey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.
-
gin&pinklemonade (@Woodywudpeck) reported@Jack_Donaghy1 @IGcom I've put in a complaint let's see what happens lols
-
IG Client Help (@IGClientHelp) reported@whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.
-
Martha (@Martha_aka_eve) reported@REDBOXINDIA @IGcom Already the gap down is closing bears are fked
-
liam⚽️🏏 (@liam_S126) reported@englandcricket @IGcom Very good after that god awful first game
-
Ric₿ezos (@BezosRic) reported@DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.
-
bobfromthebell (@bobfromthebell) reported@PAFCRyan @englandcricket @IGcom A few hours lost to bad weather…all that did was prolong India’s misery and allow me to grab a couple of beers and a sandwich to enjoy whilst revelling in victory. Test cricket is about the away side adapting to conditions they’re not used to. India will need to overcome
-
smudgedan (@Smudgedann) reported@IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.
-
dismantle_ (@JJJorange) reported@IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.
-
Amynah (@Amynah_Aziz) reported@IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.
-
Steven Rowe (@Stevenrowe25) reported@AkshithJha88423 @englandcricket @IGcom Sometimes u have to lower ur expectations I guess cos of the fact it’s very hard to find a good opening combo these 2 do bat well together so maybe they just have to take this stability at the top is a good thing