IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (43%)
• Trading platform (43%)
• Withdrawals (7%)
• Website (7%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	13 days ago
Narbonne	Login	13 days ago
Charleville-Mézières	Website	14 days ago
Figeac	Login	14 days ago
Clichy	Login	19 days ago
Sérignan	Trading platform	25 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Watermelõn 🍉 (@wa7ermelon) reported 3 minutes ago

  @Mr_K2015 @BarnyardBull72 @IGcom nope unfortunately, I contacted support the other week to get them to add it but nothing since. Can buy on most other platforms.

• 
  Carl (@Tyranus2010) reported 3 minutes ago

  Is there a issue with you app? My open positions are not updating and so im unable to close or edit them. @IGcom

• 
  Matt (@MattySP500) reported 7 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  alexander ellison (@alhellison) reported 8 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?

• 
  Girish Menon (@wildlifegiri) reported 11 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  Kryptogem110x (@kryptogem110x) reported 11 minutes ago

  @IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 16 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  T Baba (@Boltlightning77) reported 16 minutes ago

  @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login

• 
  Heetan J (@Heetan001) reported 18 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  Kryptogem110x (@kryptogem110x) reported 19 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  fundamentally its a bargain (@its_fundamental) reported 19 minutes ago

  @IGClientHelp ARM Holdings PLC ADR (24 Hours) CHART IS BROKEN - MISSING CRITICALPRICE ACTION SINCE 9 LAST NOIGHT (UK time)

• 
  Rob ⭐⭐️ (@LordBadshot) reported 19 minutes ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

• 
  DartronTrading (@DartronTrading) reported 19 minutes ago

  @MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.

• 
  Harald Hadrada (@HaraldHadrada2) reported 20 minutes ago

  @bonker99 @TradersDesk7jd @IGClientHelp Just stupid isn’t it. I guess that’s what happens when you make it free. They earn betting against us

• 
  Harald Hadrada (@HaraldHadrada2) reported 20 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  Christine Slimm (@chrissies141) reported 27 minutes ago

  @englandcricket @IGcom Pity Atherton is commentating, I really think he has a down on English cricket.

• 
  Andrew Whitaker (@whitaker_andrew) reported 28 minutes ago

  @RhysBenjamin @englandcricket @IGcom Agree to an extent but he’s been poor for a while. This series he’s been another opener though, losing an opener in the first over far too many times. Sibley had a good season and should have been in the squad for stability at the top of the order

• 
  Dave (@djp4976) reported 34 minutes ago

  @IGcom You’re going to lose a hell of a lot of investors from your platform shortly due to these changes coming in, looks like no more ‘Request for Quote’ orders, limit and market orders only, wouldn’t be so bad if your orders actually got filled, you’ve always been useless with those, seems like only US stocks get filled with U.K. stocks sat there being unfilled all day even when there’s plenty of stock available within that order price

• 
  Sudhin ps (@Sudhinps15) reported 34 minutes ago

  @englandcricket @IGcom Stupid management backing jamie overton we need extra bowler This guy overton most of the tym score half century with his ball ( in t20) Sam curren also leak runs how we can defend a big total in a flat track Horrible team selection wood / toung will be good options

• 
  IG Client Help (@IGClientHelp) reported 38 minutes ago

  @whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

• 
  Andy Gill (@andygill76) reported 42 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  Malcolm Ace (@Mal_Ace) reported 43 minutes ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  PeeKay (@PrasKon) reported 44 minutes ago

  @rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?

• 
  Matt (@MattySP500) reported 50 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Benjamin Hernandez 🔥 (@benjamin_hsys) reported 51 minutes ago

  @IGcom flash crash again huh

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 54 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  Gaurav Jindal (@gj100596) reported 55 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  Dave (@djp4976) reported 59 minutes ago

  If it ain’t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

• 
  Richard (@Richard85801567) reported 60 minutes ago

  @IGcom IG zero support main line inoperable London number no one answers live chat and WhatsApp get left hanging IG is utter dog **** do not risk your money on IG join any other ANY but if

• 
  KryptoBeast (@BeastKrypto10x) reported 60 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom