IG status: trading issues and outage reports
Some problems detected
Users are reporting problems related to: login, trading platform and website.
Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 24: Problems at IG
IG is having issues since 12:40 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (63%)
- Trading platform (22%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuttgart
|
Login | 6 hours ago |
 Brest
|
Trading platform | 6 hours ago |
|
Valence
|
Website | 6 hours ago |
|
Le Puy-en-Velay
|
Login | 6 hours ago |
|
Elne
|
Login | 6 hours ago |
|
Paris
|
Trading platform | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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nick h (@NickHol06) reported@IGcom having issues getting a quote anyone else ????
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gkandola79 (@gskandola79) reported@IGcom Sort this problem out now what are you playing atπ‘
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Harald Hadrada (@HaraldHadrada2) reported@Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.
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Dougparkspropertynest (@network_surrey) reported@IGcom any reason i keep getting βlog in error please try laterβ when trying to log in through your app ??
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DV8OR (@dv8or1) reportedNot able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom
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OD2 Trades (@OD2Trades) reported@Molibar @IGcom down for me too
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Wally ****** (@Wally_Was_Here) reported@IGcom Damn bro, how do we get into the action
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howsmygf (@howsmygf) reported@IGcom still cant login
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iKopite π*20 (@iKoppie) reported@11invest @IGcom Just got a template response from support, telling me to clear cache and switch to wifi haha
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Darren Neary (@neary_darren) reported@TheMoneySponge @IGcom Any support on where to switch ? Such a shame it was the best platform for me
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Tortoise investor (@InvestTortoise) reported.@IGcom has been down for at least an hour but no acknowledgement from the company on their website or social media channels. V poor. @breoncorcoran
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MB (@MBdaytrading) reported@conradcarter66 @JMHDeakin @IGcom Awful
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Karmjit Riarh (@KarmjitR) reported@TheMoneySponge @IGcom Itβs down in Singapore too
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Cushnut (@stockupnow1702) reported@IGcom I am having problems logging in and your status page is not working. Is there a problem?
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Noah Silverman, PhD (@noah_phd) reported@IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?
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π° πΊπππππ π° (@TheMoneySponge) reportedas expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider
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Noah Silverman, PhD (@noah_phd) reported@igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.
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MB (@MBdaytrading) reported@IGcom so says goto status page then get this !! @IGcom This page is currently inactive and can only be viewed by team members. To see this page, sign in or request an account.
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cynicalanalyst (@cynicalanalyst2) reported@11invest @IGcom You're having problems as well?
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Kluedio (@kluedio) reported@Richard85801567 @IGcom wtf are these ***** doing fix your platform ffs Millions of dollars being traded
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Dave (@djp4976) reportedIf it ainβt bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades
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Tom Norman (@plaste) reported@wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)
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iKopite π*20 (@iKoppie) reported@IGcom Can you at least update on the website outage? Zero comms or response from support
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gold rutile π (@rutile369) reported@IGcom cannot log in - give us more info about the problem
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interactive investor (ii) (@ii_couk) reported@frankzondervan2 @IGcom Sorry to hear that you are having issues. If you would like us to look into what is going wrong please contact us via secure message or call us on 0345 607 6001 and we can assist over the phone.
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Macro Joe (@wealthelf) reported@HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom β serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and youβll win a lot of business...certainly mine...be quick!
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AK (@avinashkaware01) reported@IGClientHelp Extreme platform outage today. I was locked out of my account from 14:30 to 16:30 despite repeated login attempts. This system failure directly prevented me from closing my Daily US Tech 100 Call at DH152.1Β£, resulting in a great loss. IG should compensate for that.
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JJ (@investing256) reported@IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?
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Martha (@Martha_aka_eve) reported@REDBOXINDIA @IGcom Already the gap down is closing bears are fked
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Diz-Plin Trading (@DizPlinTrading) reported@IGcom We have 2 large positions open and are unable to log into either account? Can you fix this immediately please!