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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Login (52%)
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Trading platform (31%)
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Website (17%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Berlin |
Trading platform | |
| Leer |
Login | |
| Kassel |
Login | |
 Brisbane |
Login | |
| Bad Dürkheim |
Trading platform | |
| Solingen |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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AndY B
(@Bowen85AI) reported
@LionsEyeEntLLC @IGClientHelp I’d look elsewhere. Nothing but problems with IG. They will steel your money and ignore you.
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Success Bob
(@SuccessBob2) reported
@AntonSnitch9 @IGClientHelp With the help of #jay.tech792 on Instagram or +14087039131 on WhatsApp I was able to restore my disabled account within 30 minutes
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Todd
(@RickyToddz) reported
@malinda63998104 @IGClientHelp @IGClientHelp I’m experiencing the exact same issue. Been waiting a long time for someone to answer the phone support through chat!!!
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Taehyun Baek
(@baek_taehyun) reported
@IGClientHelp Please respond to my emails. I have sent three already over the past two days. Please help with issues with my account regarding fund withdrawals!
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Jon Watts
(@jonwatts81) reported
@IGClientHelp been on hold for over an hour and the live chat won't load. Will these issues be sorted out soon or will I need to look at moving to a different provider.
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Zubair
(@Zubairssss) reported
@IGClientHelp Extremely unimpressed by the quality of service I've received the last two weeks. Days to get a reply and from someone who didn't even read my query properly. And I'm being asked if the problem persists?
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Punjabi Jams
(@PunjabiJams) reported
@IGClientHelp I have spent hours waiting on the phone, no email and social media response think you could do with some investment into customer service as this is ridiculous
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Diary of a REKT man
(@diaryrektman) reported
@IGcom wtf is going on @thomasg_grizzle???
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Sean Prowse
(@seanprowse1) reported
@tomd78 @IGClientHelp That will be fed from the same feed, the source of the feed is the issue.
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp i already send bundle off an email with screen shot also attached email from real pro teams reply Errors code 1003
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Lion's Eye Entrainment
(@LionsEyeEntLLC) reported
@IGClientHelp Is IG a margin only based service? If not how do I make that selection within my account?
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Anton Mitchell
(@AntonSnitch9) reported
@IGClientHelp My account is locked. I have reset my password multiple times but still cannot login. What is the process to recover my account? I've sent numerous emails with no response.
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Carlos Garcia
(@C4rli86) reported
@IGClientHelp Hi, i have trouble with the platform, since i opened the live account and set it up on MT4, don’t let me open a trade, in the chart don’t appear the option to open/close trades. Everything is in blank Desktop and Mbile App both the same. Anyone can help??
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hesham barr
(@heshambarr) reported
@IGClientHelp Hi there - can't log in using password on computer, nor biometric details on 'phone. No one answers the 'phone nor the chat to get support.
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Aky malik
(@mamalik1) reported
@IGClientHelp i am so shocked with your poor customer service. I purchased #cbx shares via @PrimaryBid IG have still not put the shares in my account. Advisors not helping
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp Still Can not launch Real pro on my IG live Account (HXV6B) please resolve my issue
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Ride Safe With Us LLC
(@DeWayneHensley) reported
@IGClientHelp MT4, Trying to place trade. Continue to get error “off quotes” , help PLEASE
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Hafiz 🇧🇩🇬🇧
(@hafiz_11120) reported
@GaryNTrader @Hermes3456 @IGcom They can’t booked unused vouchers as revenue in accounts. So won’t be bad if bookings are paid with vouchers but less CF though. I myself got one to use from last year
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Charl
(@Charl16201311) reported
@IGClientHelp Hi I need help...cannot place a trade, the error is that i am hedging...the problem is that I have not placed any trades yet, so how can I be hedging? I can place a long, but not a short...?
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Mr. Nyea - こりーの
(@notcolino) reported
@IGClientHelp @pione3r Can you please answer the question. When will we be able to buy (open) positions again on $AMC? @TheFCA should be investigating what you're doing. I have already moved my business elsewhere because of your dishonesty and lack of help.
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AndY B
(@Bowen85AI) reported
@IGClientHelp It was a spread bet but position. On the 28th. I got locked out and couldn’t open a sell position to hedge my bet and between the platform crashing and logging in issues. And then when I realised buying and selling positions were locked Locked I tried to move my stop and it was
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Todd
(@RickyToddz) reported
@IGClientHelp Whenever I login my account it says I have been locked. Upon resetting my password and logging back in, I am locked out again. Please could you provide help with this. I been on hold for over an hour now!!!
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Shivraj
(@Shivraj20053040) reported
@IGClientHelp Experienced Very poor service of IG
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M R F A D E D G L 🖤 R Y
(@MrFadedGlory23) reported
@IGClientHelp Is your live chat down? Been on hold on the phone for 30+ mins and the live chat window is a blank screen so you cant do anything??
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Hayeswood Ashdown FX/Futures Trading
(@h_a_trading) reported
@WalshyNick @IGClientHelp Still same problem this morning @IGClientHelp
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp till now two weeks IG did not slove my issue Reminder Account HXV6B Real time pro launch link not working please Solve my issue Till now no help support person called me May be IG DO not like client.
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CryptoDog
(@Deg092) reported
@IGClientHelp hey I'm using MT4 and for some reason when I edit one of positions SL and TP it effects my other positions that I currently have open on the same pair any idea on how to fix this?
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kje - FREE ASSANGE NOW🍎
(@zdok) reported
@IGClientHelp No. It's not something unique to me. It applies to all of your clients with long-dated spreadbets on the list of stocks for which positions will be closed on March 29. IG needs to publish its policy for resolving this problem. It's not rocket science.
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Nick Walsh 🚀
(@WalshyNick) reported
@h_a_trading @IGClientHelp Exact same problem as me
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Gary Newman
(@GaryNTrader) reported
@hafiz_11120 @Hermes3456 @IGcom I suspect a lot will also come down to how many flights are booked using vouchers which they’ve already had the revenue from in 2019/20! Must be a lot of money worth of vouchers out there to be used