IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (44%)
• Trading platform (33%)
• Website (22%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Upminster	Login	1 day ago
Bouzigues	Website	22 days ago
Badajoz	Trading platform	26 days ago
Ciempozuelos	Trading platform	27 days ago
Hackney	Trading platform	27 days ago
London	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Noah Silverman, PhD (@noah_phd) reported 3 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  Amynah (@Amynah_Aziz) reported 5 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  alexander ellison (@alhellison) reported 5 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?

• 
  KryptoBeast (@BeastKrypto10x) reported 6 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom

• 
  Saul Adom (@SunalotS) reported 7 minutes ago

  @OlbaumTech @IGcom @hanetf I had a different error at first, that my order failed to be placed. I bought mine using £. Perhaps try to re-log to the account, and if still happening, contact with their support team 👍

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 8 minutes ago

  @IGcom morning. You have blocked my account, your help desk can give me no reason for this. I have tried 3 times to withdraw my balance to no effect, your help desk say there is no record of withdrawal application even though I have email conformation. Is there an issue?

• 
  Christine Slimm (@chrissies141) reported 11 minutes ago

  @englandcricket @IGcom Pity Atherton is commentating, I really think he has a down on English cricket.

• 
  Victor Cortino (@CortinoVictor) reported 13 minutes ago

  @ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.

• 
  Penny Share Trader (@Penny_Shares) reported 15 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  Noah Silverman, PhD (@noah_phd) reported 16 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  Girish Menon (@wildlifegiri) reported 16 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  liam⚽️🏏 (@liam_S126) reported 20 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  Macro Joe (@wealthelf) reported 20 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Bazzer (@baz_trading) reported 23 minutes ago

  @ShareSpeculator @IGClientHelp Yeah same error

• 
  Victor Cortino (@CortinoVictor) reported 23 minutes ago

  @englandcricket @IGcom Worst English side to ever tour Australia, by miles and miles and miles. Weak. Pea hearted. Pathetic

• 
  Heetan J (@Heetan001) reported 28 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  Noah Silverman, PhD (@noah_phd) reported 30 minutes ago

  @IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing

• 
  fundamentally its a bargain (@its_fundamental) reported 31 minutes ago

  Any answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.

• 
  DV8OR (@dv8or1) reported 33 minutes ago

  @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.

• 
  paul Borrowdale (@BorrowdalePaul) reported 34 minutes ago

  @ChazWood5 @englandcricket @IGcom oh god yes awful bowling attack dodgy wicket keeper no spinner terrible openers.

• 
  Mr R (@MrR1chmond) reported 38 minutes ago

  @IGSquawk @IGcom have you not woken up yet? System down?

• 
  Tony S (@scotty648) reported 43 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  WhatsaMata8 (@whatsamata8) reported 44 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  The Return (@TumbleweedChase) reported 45 minutes ago

  @englandcricket @IGcom You reminded me the cricket was on, so i turned it on and we're now down to 7. 😒

• 
  Dino - GTFC (@DinoGTFC) reported 46 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  Paul S (@Paul_S1979) reported 48 minutes ago

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  Rosen (@AZMIH_Rosen) reported 53 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  Matt (@MattySP500) reported 54 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  ShareSpeccy (@ShareSpeculator) reported 56 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  Ric₿ezos (@BezosRic) reported 57 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.