IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (63%)
• Trading platform (22%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Stuttgart	Login	5 days ago
Brest	Trading platform	5 days ago
Valence	Website	5 days ago
Le Puy-en-Velay	Login	5 days ago
Elne	Login	5 days ago
Paris	Trading platform	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Perihelion (@PeriHelion96002) reported 3 minutes ago

  @network_surrey @IGcom Same problem. On the phone to their helpdesk - been kept on hold for 1.5h now.

• 
  MB (@MBdaytrading) reported 5 minutes ago

  @IGcom not working on companies like vod even!!!

• 
  dismantle_ (@JJJorange) reported 5 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  nick h (@NickHol06) reported 10 minutes ago

  @IGcom having issues getting a quote anyone else ????

• 
  peter (@A7068AP) reported 11 minutes ago

  @IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.

• 
  smudgedan (@Smudgedann) reported 15 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  Dave (@djp4976) reported 19 minutes ago

  @TheMoneySponge @IGcom US stocks have always been fine for orders, it’s always been poor U.K. side, especially the smaller more illiquid companies, even if stock is there and you place your order below that level it never seems to fill, I would have hoped if they at removing request for quote that orders would improve but after speaking to a few not sure it will. What’s the point having a trading account with @IGcom if you can’t trade through the platform, more like a holdco than anything else. Anyway, I’ll see how bad it is next week when migrated and go from there

• 
  GOD OF NOTHING (@GODOFFI) reported 21 minutes ago

  @MBdaytrading @IGcom They always have problems !! Why do you even use them? I stopped using them in 2023 as they couldn't even issue a simple P&L statement despite explaining to their so called accounts how it's done 🙈

• 
  Richard (@Richard85801567) reported 21 minutes ago

  @IGcom IG zero support main line inoperable London number no one answers live chat and WhatsApp get left hanging IG is utter dog **** do not risk your money on IG join any other ANY but if

• 
  TheSphinx 🐿️ (@TheSphinxRocks) reported 22 minutes ago

  @IGcom You seem to be having problems the last few days. Data migration not going well?

• 
  MB (@MBdaytrading) reported 23 minutes ago

  @conradcarter66 @JMHDeakin @IGcom Awful

• 
  Noah Silverman, PhD (@noah_phd) reported 24 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  Joel Deakin (@JMHDeakin) reported 24 minutes ago

  @conradcarter66 @IGcom They don't appear to be content with irritating customers by degrading the share trading service apparently even providing a service is currently a struggle :/ - perhaps they also have management issues that're now affecting operations as well.

• 
  Lord H (@LordHofH) reported 26 minutes ago

  @IGcom Your trading platform has been down for an hour now for everyone, and no comms to users whatsoever. Sort your Sh.t out for gods sake !

• 
  DV8OR (@dv8or1) reported 27 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  Timthy (@ParafuryDeng) reported 30 minutes ago

  @IGClientHelp Hi, do you have an estimate for when the login issue can be resolved ? For IG Australia

• 
  The Huntsman (@The_Huntsman23) reported 36 minutes ago

  @IGcom Can't seem to get a hold of anyone here IG...got an unexpected error on my login and can't access the account. the AI chat bot is frozen or it's busy

• 
  Amynah (@Amynah_Aziz) reported 36 minutes ago

  @IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?

• 
  gold rutile 🌄 (@rutile369) reported 36 minutes ago

  @IGcom cannot log in - give us more info about the problem

• 
  X (@adythompson) reported 39 minutes ago

  First time I open a position with @IGcom in month's and now can't log in, I'm glad I've got the majority of investments now with @Trading212 🙏 Bad show @IGClientHelp 😡

• 
  JB (@thedarkonexx) reported 43 minutes ago

  @IGClientHelp Platform is down but no message on your X account?

• 
  T Baba (@Boltlightning77) reported 47 minutes ago

  @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login

• 
  Breakout Capital Ventures (@BreakoutCV) reported 48 minutes ago

  @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2

• 
  Molibar (@Molibar) reported 51 minutes ago

  @IGcom So is IG down now, or is it just me?

• 
  Anandhi Chetlur (@anandhichetlur) reported 54 minutes ago

  @LBC @IGClientHelp App has recovered but customer services is awful

• 
  OD2 Trades (@OD2Trades) reported 56 minutes ago

  @Molibar @IGcom down for me too

• 
  Tom Norman (@plaste) reported 56 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  Mahakala (@waimeazach) reported 58 minutes ago

  @IGcom @PiQMarkets This is not true. Quantum computing solves very specific problems, it will not compete with gpu’s

• 
  Tortoise investor (@InvestTortoise) reported 1 hour ago

  .@IGcom has been down for at least an hour but no acknowledgement from the company on their website or social media channels. V poor. @breoncorcoran

• 
  Perihelion (@PeriHelion96002) reported 1 hour ago

  @IGcom The platform's fecked. No help or communications to customers.