IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (55%)
• Login (27%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	11 days ago
Markt Schwaben	Trading platform	12 days ago
Castleford	Withdrawals	18 days ago
Paris	Login	1 month ago
Brussels	Trading platform	1 month ago
Upminster	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CarlRambo2025 (@CarlRambo2025) reported 2 minutes ago

  @IGcom Why isn't XRP on your picture? Solano breaks down every 2nd month

• 
  options_222 (@options_222) reported 3 minutes ago

  @IGcom @Polymarket Damn right 😬

• 
  Tony S (@scotty648) reported 7 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  Rob ⭐⭐️ (@LordBadshot) reported 9 minutes ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

• 
  Emeka N (@emeka89) reported 10 minutes ago

  @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify

• 
  J-M (@JM1ZZX) reported 12 minutes ago

  @IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.

• 
  QuantumX (@QuantumStateX) reported 13 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Matt (@MattySP500) reported 15 minutes ago

  @IGClientHelp mobile login on iphone not working ?

• 
  Martha (@Martha_aka_eve) reported 16 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked

• 
  TomMcAdamNo5 (@McAdamNo5) reported 16 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  Casino Capital (@CasinoCapital) reported 16 minutes ago

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  Wally ****** (@Wally_Was_Here) reported 19 minutes ago

  @IGcom Damn bro, how do we get into the action

• 
  Heetan J (@Heetan001) reported 20 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  Heetan J (@Heetan001) reported 21 minutes ago

  @IGcom @IGClientHelp I’m very dissatisfied and disappointed with your service team. They have finally responded but the lack of care and attention has been outrageous.

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 24 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Matt (@MattySP500) reported 26 minutes ago

  @IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.

• 
  Andrewdc208 (@andrewdc208) reported 26 minutes ago

  Anyone else's @IGcom Desktop being insanely slow, or is it just me?

• 
  Noah Silverman, PhD (@noah_phd) reported 28 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  10xHunter (@10xHunter) reported 28 minutes ago

  @IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.

• 
  smudgedan (@Smudgedann) reported 28 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  fundamentally its a bargain (@its_fundamental) reported 29 minutes ago

  @IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.

• 
  Neil Sanderson (@ChinUpChubbly) reported 32 minutes ago

  @maneco1964 @IGcom Forgot my phone today, just found out $50 barrier is broken 👍

• 
  J.Hick (@Hickbcfc) reported 32 minutes ago

  @englandcricket @IGcom I doubted him never felt so stupid in my life what a player

• 
  Paul S (@Paul_S1979) reported 34 minutes ago

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  Matt (@MattySP500) reported 37 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 39 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  🅰️ndrew Brahms (@inthe_flowers) reported 43 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock

• 
  Rich On Macro (@RichOnMacro) reported 47 minutes ago

  @kev123703 @IGcom It’s not the borrow that’s the problem, 10 minutes after Harper requests him to get borrow, he says they are short 100m of stock! Even with borrow, then it would be highly unethical to slot 5 different banks in £20m each just before a -8% announcement! You’d get cut off from all!

• 
  Andy Gill (@andygill76) reported 50 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  Mr R (@MrR1chmond) reported 51 minutes ago

  @IGSquawk @IGcom have you not woken up yet? System down?