IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (38%)
• Trading platform (38%)
• Website (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Bouzigues	Website	20 days ago
Badajoz	Trading platform	23 days ago
Ciempozuelos	Trading platform	25 days ago
Hackney	Trading platform	25 days ago
London	Login	1 month ago
Berlin	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  gin&pinklemonade (@Woodywudpeck) reported 34 seconds ago

  @Jack_Donaghy1 @IGcom I've put in a complaint let's see what happens lols

• 
  ATHAR (@Atharcrypto) reported 1 minute ago

  @IGcom Let’s help your project get the attention it deserves. Work with us—DM me!

• 
  smudgedan (@Smudgedann) reported 2 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  Matt (@MattySP500) reported 6 minutes ago

  @IGcom But no charts, so you have to flick between accounts... pain in the arse really. Better platforms out there for crypto Will you be able to trade on high volatility days as you do have a tendency of having "We are experiencing issues" on high volatility days.

• 
  DV8OR (@dv8or1) reported 6 minutes ago

  @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.

• 
  IG Client Help (@IGClientHelp) reported 9 minutes ago

  @its_fundamental @IGcom Are you still seeing the discrepancy in your funds or cash balances? It’s possible this was due to weekend downtime or routine maintenance updates. If the issue is ongoing, please DM us and we’ll look into it right away.

• 
  Jumpers for Goalposts (@UKFootie66) reported 11 minutes ago

  @englandcricket @IGcom What an awful bowling line up

• 
  Andy Gill (@andygill76) reported 12 minutes ago

  @DinoGTFC @englandcricket @IGcom Fair point. Reckon if Potts can get that handicap down to single figures he might have more of a shot.

• 
  mark (@sociedadboy) reported 13 minutes ago

  @englandcricket @IGcom Stupid shot

• 
  Harald Hadrada (@HaraldHadrada2) reported 13 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  Andrewdc208 (@andrewdc208) reported 14 minutes ago

  Anyone else's @IGcom Desktop being insanely slow, or is it just me?

• 
  alexander ellison (@alhellison) reported 22 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?

• 
  Neil Sanderson (@ChinUpChubbly) reported 25 minutes ago

  @maneco1964 @IGcom Forgot my phone today, just found out $50 barrier is broken 👍

• 
  Amynah (@Amynah_Aziz) reported 26 minutes ago

  @IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?

• 
  The Return (@TumbleweedChase) reported 26 minutes ago

  @englandcricket @IGcom You reminded me the cricket was on, so i turned it on and we're now down to 7. 😒

• 
  IG Client Help (@IGClientHelp) reported 27 minutes ago

  @knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.

• 
  Girish Menon (@wildlifegiri) reported 32 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  Matt (@MattySP500) reported 34 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  J.Hick (@Hickbcfc) reported 39 minutes ago

  @englandcricket @IGcom 37 💯 is crazy and he’s not slowing down

• 
  Macro Joe (@wealthelf) reported 40 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Singh V.R. (@Singhcricguy) reported 42 minutes ago

  @englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.

• 
  J.Hick (@Hickbcfc) reported 43 minutes ago

  @englandcricket @IGcom I doubted him never felt so stupid in my life what a player

• 
  Kryptogem110x (@kryptogem110x) reported 44 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  Tan Eriogerg (@nasteegee) reported 45 minutes ago

  @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

• 
  Casino Capital (@CasinoCapital) reported 45 minutes ago

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  jack (@johnmar74440222) reported 47 minutes ago

  @englandcricket @IGcom WTF WID THIS FRAUD TEAM

• 
  smudgedan (@Smudgedann) reported 47 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  Paul S (@Paul_S1979) reported 53 minutes ago

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  Kevin Shames (@kshames) reported 56 minutes ago

  @IGClientHelp please can you fix the data on Monster ($MNST) for the share split

• 
  Deanna LeCoyte (@radiodandy75) reported 58 minutes ago

  @IGcom @DraconicIntel That's awful after so much hard work and expectations 💔