IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (64%)
• Login (21%)
• Withdrawals (7%)
• Website (7%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Clichy	Login	3 days ago
Sérignan	Trading platform	9 days ago
Perpignan	Trading platform	9 days ago
Bordeaux	Trading platform	9 days ago
London	Trading platform	1 month ago
Markt Schwaben	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt (@MattySP500) reported 4 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  MB (@MBdaytrading) reported 5 minutes ago

  @IGcom not working on companies like vod even!!!

• 
  zenXV (@zenxv) reported 7 minutes ago

  @IGcom I have an urgent trading issue and been on hold for 45 minutes on webchat, phone and Whatsapp in which time the stock I am trading has had 8% upside. This is terrible for live traders?

• 
  Christine Slimm (@chrissies141) reported 8 minutes ago

  @englandcricket @IGcom Pity Atherton is commentating, I really think he has a down on English cricket.

• 
  Amynah (@Amynah_Aziz) reported 11 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  MattBrookes (@MattBrookes3) reported 12 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  T Baba (@Boltlightning77) reported 18 minutes ago

  @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login

• 
  smudgedan (@Smudgedann) reported 19 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  DartronTrading (@DartronTrading) reported 21 minutes ago

  @MBdaytrading @IGcom I bought VOD via II, could not get a RFQ around 12. Also using IG, so familiar with the issue. II now working. Have IG announced this? or is the 'upgrade' on the quiet.

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 22 minutes ago

  @englandcricket @IGcom No problem brooky

• 
  IG (@IGcom) reported 22 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  DartronTrading (@DartronTrading) reported 24 minutes ago

  @MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.

• 
  Matt (@MattySP500) reported 27 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Emeka N (@emeka89) reported 27 minutes ago

  @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify

• 
  A Reasonable Person (@DanielgDan) reported 27 minutes ago

  @englandcricket @IGcom Damn that looks innocuous

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 33 minutes ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  andy mufc (@AndrewFearn95) reported 34 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.

• 
  Humaira A (@BuksNCofy) reported 35 minutes ago

  @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

• 
  DV8OR (@dv8or1) reported 36 minutes ago

  @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.

• 
  IG Client Help (@IGClientHelp) reported 44 minutes ago

  @its_fundamental @IGcom Are you still seeing the discrepancy in your funds or cash balances? It’s possible this was due to weekend downtime or routine maintenance updates. If the issue is ongoing, please DM us and we’ll look into it right away.

• 
  Noah Silverman, PhD (@noah_phd) reported 44 minutes ago

  @IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing

• 
  Jess-No flags because I actually am British (@JessSalop) reported 46 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  Matt (@MattySP500) reported 53 minutes ago

  @IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.

• 
  TomMcAdamNo5 (@McAdamNo5) reported 55 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  Penny Share Trader (@Penny_Shares) reported 58 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  Tony S (@scotty648) reported 59 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  smudgedan (@Smudgedann) reported 1 hour ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  Rob ⭐⭐️ (@LordBadshot) reported 1 hour ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

• 
  Mr Downs (@MrD23English) reported 1 hour ago

  @englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.

• 
  Matt (@MattySP500) reported 1 hour ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp