IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (69%)
• Login (15%)
• Withdrawals (8%)
• Website (8%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Sérignan	Trading platform	4 days ago
Perpignan	Trading platform	4 days ago
Bordeaux	Trading platform	4 days ago
London	Trading platform	27 days ago
Markt Schwaben	Trading platform	28 days ago
Castleford	Withdrawals	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KryptoBeast (@BeastKrypto10x) reported 38 seconds ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a compensation up to 1000$ for verifiable admin work. Genuine cases only. @IGcom

• 
  jelt (@InfoJelt) reported 1 minute ago

  @IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.

• 
  rohitchad18 (@rohitchad18) reported 4 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  WhatsaMata8 (@whatsamata8) reported 5 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  options_222 (@options_222) reported 6 minutes ago

  @IGcom @Polymarket Damn right 😬

• 
  IG Client Help (@IGClientHelp) reported 9 minutes ago

  @knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.

• 
  Dougparkspropertynest (@network_surrey) reported 13 minutes ago

  @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 15 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  Sengoku (@Sengoku21524499) reported 20 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  Topinfo (@TopTradersADVFN) reported 21 minutes ago

  @ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops

• 
  Dave (@djp4976) reported 29 minutes ago

  @IGcom You’re going to lose a hell of a lot of investors from your platform shortly due to these changes coming in, looks like no more ‘Request for Quote’ orders, limit and market orders only, wouldn’t be so bad if your orders actually got filled, you’ve always been useless with those, seems like only US stocks get filled with U.K. stocks sat there being unfilled all day even when there’s plenty of stock available within that order price

• 
  IG Client Help (@IGClientHelp) reported 29 minutes ago

  @Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.

• 
  Christine Slimm (@chrissies141) reported 29 minutes ago

  @englandcricket @IGcom Pity Atherton is commentating, I really think he has a down on English cricket.

• 
  MB (@MBdaytrading) reported 29 minutes ago

  @CJinvestor52365 @Jimzi1 @IGcom Awful

• 
  Cam (@CamTortola97) reported 31 minutes ago

  @IGClientHelp Issue with platform?

• 
  Noah Silverman, PhD (@noah_phd) reported 35 minutes ago

  @IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing

• 
  Victor Cortino (@CortinoVictor) reported 36 minutes ago

  @englandcricket @IGcom Worst English side to ever tour Australia, by miles and miles and miles. Weak. Pea hearted. Pathetic

• 
  Dino - GTFC (@DinoGTFC) reported 37 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  Terry and a turtle (@terryrus99) reported 37 minutes ago

  @englandcricket @IGcom Good decision but doesn't England also have a replacement for Duckett? Or maybe move Duckett down the order, where his prodding outside off stump is less risky. Jacks could be a more suitable opener than Duckett.

• 
  A Reasonable Person (@DanielgDan) reported 40 minutes ago

  @englandcricket @IGcom Damn that looks innocuous

• 
  Rob ⭐⭐️ (@LordBadshot) reported 41 minutes ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

• 
  Reality (@Factchecker2000) reported 44 minutes ago

  @ChazWood5 @englandcricket @IGcom Nah, the last 3 tours were just as bad. 0-3* 0-4 0-4 0-5 England cricket is trash. The only question mark is how the far are they so arrogant?!?!

• 
  Sach 🌏 (@sachsyd) reported 45 minutes ago

  Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

• 
  Matt (@MattySP500) reported 45 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  WARDELL (@MrFord_10037) reported 47 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  Matt (@MattySP500) reported 47 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Casino Capital (@CasinoCapital) reported 52 minutes ago

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  King (@KK39072403) reported 53 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

• 
  Macro Joe (@wealthelf) reported 57 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 59 minutes ago

  @englandcricket @IGcom No problem brooky