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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 61% Login (61%)
  • 23% Trading platform (23%)
  • 13% Website (13%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
London Trading platform 6 days ago
Stuttgart Login 25 days ago
Brest Trading platform 25 days ago
Valence Website 25 days ago
Le Puy-en-Velay Login 25 days ago
Elne Login 25 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • sachsyd
    Sach 🌏 (@sachsyd) reported

    Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

  • KarmjitR
    Karmjit Riarh (@KarmjitR) reported

    @TheMoneySponge @IGcom It’s down in Singapore too

  • GonzaloCanete
    Gonzalo Canete (@GonzaloCanete) reported

    Hi @IGcom I opened an account with you to test the quality of your services. I have deposited a considerable amount of funds and have kept the account active through various trading transactions. I have been trying for weeks to resolve a simple query regarding the status of my account and your trading terms. I have been unable to get a response via chat, email or telephone. Customer service seems non-existent, apart from an AI agent on the website to handle general enquiries. If you are reading this, please contact me privately #IG #IGMarkets

  • Alec_Lo
    Alec Lo (@Alec_Lo) reported

    @IGcom This is unacceptable. Been over an hour since login errors, no communication. How can I trust your platform anymore?

  • PeriHelion96002
    Perihelion (@PeriHelion96002) reported

    @IGcom The platform's fecked. No help or communications to customers.

  • neary_darren
    Darren Neary (@neary_darren) reported

    @TheMoneySponge @IGcom Any support on where to switch ? Such a shame it was the best platform for me

  • MrShitbagger
    Mr ********** (@MrShitbagger) reported

    @IGClientHelp IG down ?

  • ii_couk
    interactive investor (ii) (@ii_couk) reported

    @frankzondervan2 @IGcom Sorry to hear that you are having issues. If you would like us to look into what is going wrong please contact us via secure message or call us on 0345 607 6001 and we can assist over the phone.

  • iain__clarke
    Iain Clarke (@iain__clarke) reported

    @IGcom @IGClientHelp your platform is down. When will it be open?

  • LordHofH
    Lord H (@LordHofH) reported

    @IGcom Your trading platform has been down for an hour now for everyone, and no comms to users whatsoever. Sort your Sh.t out for gods sake !

  • anandhichetlur
    AnnRaj (@anandhichetlur) reported

    @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

  • Paul_S1979
    Paul S (@Paul_S1979) reported

    @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

  • spanout
    Tim Spanoudakis (@spanout) reported

    @IGClientHelp would rather do this by phone but there is no number to call... My app and browser access to the platform gives and error page and clicking the status page also gives an error... Software update over the weekend??

  • anandhichetlur
    AnnRaj (@anandhichetlur) reported

    @IGcom hi, I requested a part cash transfer which was confirmed again by email but have got a message that my stock holdings are being transferred. Not sure why this confusion. Can you please help

  • 11invest
    11invest (@11invest) reported

    @IGcom Have you been hacked? Can’t get into anything and even your platform status page is down. Losing so much money as I can’t close trades

  • HPschorr
    Tanja Bergermeier (@HPschorr) reported

    @IGcom Update on Login issues pls !!!!!

  • noah_phd
    Noah Silverman, PhD (@noah_phd) reported

    @IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing

  • Qblivionn
    𝕺 (@Qblivionn) reported

    @TheMoneySponge @IGcom How do you move to a different provider while IG is down?

  • GODOFFI
    GOD OF NOTHING (@GODOFFI) reported

    @Woodywudpeck @IGcom They are pure rubbish!! I stopped using them in 2023. They couldn't even issue a simple P&L statement 🙈 despite explaining then how to do it leave alone leave alone platform working smoothly 😬

  • thedarkonexx
    JB (@thedarkonexx) reported

    @IGClientHelp Platform is down but no message on your X account?

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @igcom still can’t login after over an hour. Anyone know what’s going on?

  • wealthelf
    Macro Joe (@wealthelf) reported

    @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

  • FColoe
    Fred Coloe (@FColoe) reported

    @IGClientHelp hi IG. There appears to be an issue with the mobile iPhone app. When I log in I get a message “session timed out. Please login again” and the app then goes to log in screen.

  • stuppytrader
    STUPPYTRADER (@stuppytrader) reported

    @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no response beyond GIO..; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

  • Mister_Ryno
    Ryno (@Mister_Ryno) reported

    @IGcom What's happening with your desktop site and mobile app?? Both went down simultaneously just after the US opened today? No response from the helpdesk.

  • Woodywudpeck
    gin&pinklemonade (@Woodywudpeck) reported

    @Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to

  • GODOFFI
    GOD OF NOTHING (@GODOFFI) reported

    @MBdaytrading @IGcom They always have problems !! Why do you even use them? I stopped using them in 2023 as they couldn't even issue a simple P&L statement despite explaining to their so called accounts how it's done 🙈

  • kluedio
    Kluedio (@kluedio) reported

    @Richard85801567 @IGcom wtf are these ***** doing fix your platform ffs Millions of dollars being traded

  • rutile369
    gold rutile 🌄 (@rutile369) reported

    @IGcom cannot log in - give us more info about the problem

  • gskandola79
    gkandola79 (@gskandola79) reported

    @IGcom Can’t get into my account… fix it straightaway, how can someone trade with an account that can’t be logged into @IGClientHelp @IGcom