IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (44%)
• Login (38%)
• Website (13%)
• Withdrawals (6%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	5 days ago
Narbonne	Login	5 days ago
Charleville-Mézières	Website	6 days ago
Figeac	Login	6 days ago
Clichy	Login	11 days ago
Sérignan	Trading platform	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 2 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  gin&pinklemonade (@Woodywudpeck) reported 4 minutes ago

  @Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to

• 
  🅰️ndrew Brahms (@inthe_flowers) reported 6 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock

• 
  Breakout Capital Ventures (@BreakoutCV) reported 10 minutes ago

  @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2

• 
  Dino - GTFC (@DinoGTFC) reported 11 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  Harald Hadrada (@HaraldHadrada2) reported 13 minutes ago

  @bonker99 @TradersDesk7jd @IGClientHelp Just stupid isn’t it. I guess that’s what happens when you make it free. They earn betting against us

• 
  Guy Edwards (@Nice_GuyEddie) reported 15 minutes ago

  @ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed

• 
  Zaraq Afzal (@afzal_zara26257) reported 17 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  matt (@clarityenjoyer) reported 19 minutes ago

  @englandcricket @IGcom Terrible team

• 
  IG Client Help (@IGClientHelp) reported 19 minutes ago

  @knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.

• 
  NM1 - (@AimforProfit) reported 19 minutes ago

  @IGcom What is going on , trades not showing or closing, and support at a standstill.

• 
  liam⚽️🏏 (@liam_S126) reported 20 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  Tom Morris (@TomMorris16) reported 23 minutes ago

  @englandcricket @IGcom The worst bowling attack I've ever seen

• 
  Noah Silverman, PhD (@noah_phd) reported 23 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  smudgedan (@Smudgedann) reported 27 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  King (@KK39072403) reported 28 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

• 
  WARDELL (@MrFord_10037) reported 32 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  TomMcAdamNo5 (@McAdamNo5) reported 33 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  Topinfo (@TopTradersADVFN) reported 33 minutes ago

  @ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops

• 
  Watermelõn 🍉 (@wa7ermelon) reported 34 minutes ago

  @Mr_K2015 @BarnyardBull72 @IGcom nope unfortunately, I contacted support the other week to get them to add it but nothing since. Can buy on most other platforms.

• 
  Matt (@MattySP500) reported 39 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  AnnRaj (@anandhichetlur) reported 39 minutes ago

  @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

• 
  Macro Joe (@wealthelf) reported 41 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  the Wise Fool (@theWiseFool8) reported 41 minutes ago

  @IGcom Wouldn't bother with IG. If you have a problem.. its impossible to get hold of a human.

• 
  Martha (@Martha_aka_eve) reported 42 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked

• 
  Paul S (@Paul_S1979) reported 44 minutes ago

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  dismantle_ (@JJJorange) reported 44 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  Matt (@MattySP500) reported 48 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Matt (@MattySP500) reported 49 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  KryptoBeast (@BeastKrypto10x) reported 59 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a compensation up to 1000$ for verifiable admin work. Genuine cases only. @IGcom