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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (70%)
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Login (20%)
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Website (10%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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A. Oluleye
(@Phirlly) reported
@IGClientHelp Does your platform work!? I opened an account over a month ago and submitted the required documents but no trading account was opened for me. My documents was reviewed and approved but trading account was not given. Help!
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Rezu Chowdhury 🇬🇧🇧🇩
(@Rezu_c) reported
@JMahony_IG @IGcom Would be interesting to see which executive made that stupid comment?
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Kenny Lam
(@AttackO06384716) reported
@IGClientHelp really **** customer services and CFD platform! Request for removal of bank card bc the website doesn’t allow to delete. The customer service ask me to delete on the website. WTF, I already mentioned you **** company doesn’t allow me to remove!
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Law
(@lawrence01) reported
@IGClientHelp when is the "Common error" issue be resolved?
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Nowt
(@Nowt4Owt) reported
@IGClientHelp One of your advisors ended the call on me saying they'd be back in touch in 5 minutes, It's been 15. Time is money. How do I make a complaint?
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chris options
(@chris32598) reported
@IGClientHelp @ELurie7 is IG trading platform still working. i cannot login
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Yanan Nara
(@YananNara1) reported
@IGClientHelp why some of the CFD I can only go short but not able to go long? is it liquidity problem or what?
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AndY B
(@Bowen85AI) reported
@IGcom Glad I wasn’t spread betting with @IGcom on this. @AMCTheatres ALL OVER AGAIN. STEELING MONET FROM YOUR CUSTOMER. Nice one IG
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FactsReason
(@FactsReason) reported
@IGcom Who issues the coin?
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Riley Dular
(@DularRiley) reported
@IGClientHelp Need help with verifying debit card, is it possible for you to DM me?
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Michael
(@Michael99122071) reported
@IGcom Why can't I login to my account?
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St Martin
(@SaintMarTn) reported
@JMahony_IG @IGcom @JMahony_IG With the banking financial reports, is it advisable to still keep FTSE 350 Banks' trade? Is there a conviction to find grounds somewhere as support?
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🕗ontheup🕟
(@pjb2go) reported
@Space_Robot1 I'd agree with you mate. Although their stunt with spreadbets this year left a bad test. @IGClientHelp @IGSquawk
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Yanan Nara
(@YananNara1) reported
@IGClientHelp help me?
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Hisham Bo Kanan
(@bo_kanan) reported
@IGClientHelp need help activating my account no one is answering me on the phone
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Rohan A
(@rohanamonkar) reported
Hi @IGClientHelp I am unable to login to my account or get help on any of your helpdesk numbers.
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Joe Foley
(@JoeFoley84) reported
@IGClientHelp have not been able to sign into my account for nearly a week now. Password successfully changed, yet issue still persists. Have called and left on-hold for 50 minutes only to be cut off when someone finally answered - what's going on guys?
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Duncan
(@duncanmacgregor) reported
.@IGClientHelp I sent a support email 13 days ago but not heard anything. I have sent you a DM on Twitter and have tired your phone line. Can you please help me with opening an investment ISA? Currently not allowed as I have another account that I don't need "pending".
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Yanan Nara
(@YananNara1) reported
@IGClientHelp can u please fix the problem on why I cant go short in some CFD? its really pissing me off... its like restriction lol
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Philip Botelho 🔺
(@philipbotelho89) reported
@IGClientHelp Im trying to withdraw funds using a card that I already verified and withdrawn from previously but I keep getting an error message saying I need to verify the card. When I try to go to the verification page I keep getting an error saying there are technical issues
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Daniel Robson
(@mrunoko) reported
@IGClientHelp it would help if you could respond to my DM about the specifics of zero commissions before next month.
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AndY B
(@Bowen85AI) reported
@IGcom @VictoriaS_IG What to expect from IG. Steel your money, lock you out of open trades and lock your stop loss position. Then make you wait 8 weeks for a **** you not our problem.
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darlocst
(@darlocst) reported
@IGClientHelp my L2 dealer app - watchlist pro is not longer loading following an update applied this morning. Log file showing error which I have emailed.
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Usman
(@_BlackSoulLord) reported
@IGClientHelp ... hi, not able to login to my account from Pakistan... any issues... ?
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A. Oluleye
(@Phirlly) reported
@IGcom @VictoriaS_IG Does your platform work!? I opened an account over a month ago and submitted the required documents but no trading account was opened for me. My documents was reviewed and approved but trading account was not given. Help!
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Daniel Beaudry
(@DanielBeaudry16) reported
@IGClientHelp I am having trouble adding funds to my trading account. And on top of that all 3 phone numbers I call have a recorded message about being busy and can not take calls. This I find quite concerning.
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Yanan Nara
(@YananNara1) reported
@IGClientHelp Dear , But in demo account it doesnt happen and i thought real accunt also same why there is difference between demo and real in this stock split issue ? Why in demo profit is shown for split from old price?
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Ruben
(@rubenafo) reported
@IGcom @IGClientHelp Hi IG, customer support just confirmed me there are issues regarding the settlement of euronext stocks, any ETA of a fix for that?
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Kenny Lam
(@AttackO06384716) reported
@IGClientHelp worst cfd platform even Delay and unstable system Low efficient customer service High spread and charges (exchange rate) compared to many other platforms in the market
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Randy Murry
(@rm_murry) reported
@IGClientHelp It seems that I cannot start Pro Real Time anymore from the portal, known issue ?