IG down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Website (25%)
• Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Berlin	Login	7 days ago
Southwark	Login	7 days ago
Radstock	Website	24 days ago
Kendal	Trading platform	1 month ago
Leer	Trading platform	2 months ago
Portsmouth	Trading platform	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Noughty Graduate (@TheNoughtyGrad) reported 2 minutes ago

  @IGcom Criminal. I suspect you will lose many customers for this. Contributing to distrust in retail brokers who have not structured their activities in such a way as to provide a fair and equitable market for long-side retail investors. Glad I am not a customer - blacklisted. $GME

• 
  Jake Clarke (@clarkey1989) reported 4 minutes ago

  @IGcom @IGClientHelp why would you do this? Market manipulation at its worst. Only just signed up, now I gotta leave you!

• 
  KJB (@kjbiggar) reported 4 minutes ago

  @SellarsIan @IGClientHelp I received a direct message from IG saying they were working to fix this

• 
  Sebastian (@SebJuodaky) reported 5 minutes ago

  @IGcom GO **** YOURSELFS YOU PIECES OF ****

• 
  Dominic hawkes (@domhawkes) reported 7 minutes ago

  @IGcom Taking bets on the @IGcom servers will be down again.

• 
  Akiba Blade (@akibablade) reported 13 minutes ago

  Got your email @IGcom. Why not Just scale your servers then? don’t block trades. If it were just an infrastructure issue you would just put a nickel in the AWS meter and elastically scale your services!

• 
  Stefan (@username6165) reported 13 minutes ago

  @IGcom Why can't people open new accounts in the UK and when will you fix this issue?

• 
  shabak (@shabakNuke) reported 22 minutes ago

  @IGcom It happened again, and again on dip.... Are you guys are serious? You are like the worst broker down there... Seriously...

• 
  Fred Coloe (@FColoe) reported 27 minutes ago

  @IGClientHelp hi guys. There appears to be another technical issue this morning. Charts are not loading properly on mobile devices. Chart settings are being deleted or returned to default each time I log out/in.

• 
  Peter Jurek (@PeterJ44) reported 30 minutes ago

  @IGClientHelp Hi there, I've been on the phone for 45 minutes at the moment and still listening to the music! Is there anyone working in help department?

• 
  Jrahmed21 (@jrahmed21) reported 32 minutes ago

  @IGcom Absolutely shocking. I should be able to decide which stocks to buy with MY money. #MarketManipulation $GME $AMC. Have also filed a complaint to the @financialombuds

• 
  DJ Ohm / Visions (@anti_atlas_) reported 33 minutes ago

  @IGcom - you will go down with the rest of the Wall Street crooks in the aftermath of all of this. Halting buys but allowing sells is not legitimate and clear market manipulating. You would have thought you would have learned from what has happened to RH

• 
  DB (@kpasamd) reported 34 minutes ago

  @IGClientHelp every day I can’t login. What is going on with this platform?

• 
  ireallywonder (@Dajobix) reported 34 minutes ago

  @IGcom Using volatility as an excuse? **** you @IGcom. You broke your own terms of service. Goodbye.....I'm closing my account

• 
  steven coxon (@stevencoxon1) reported 34 minutes ago

  @IGClientHelp what the **** going on what a terrible service trying to.sell but you are cancelling my order?

• 
  TORO (@Toro_AIM) reported 39 minutes ago

  How will I know when the US markets open if @IGcom doesn't crash??

• 
  Tradethetrend (@Tradethetrendco) reported 39 minutes ago

  @IGClientHelp AGAIN! This morning still errors, 4th session in a row now, Randomly being logged out from the trading platform!

• 
  KJB (@kjbiggar) reported 40 minutes ago

  @IGClientHelp having issues with multiple logins this morning. Login on my PC but as soon as I login on Ap on tablet or phone - boots me out of PC, login on PC boots me out of aps. Had this happen on another occasion awhile back

• 
  Raj (@Imraj58714093) reported 41 minutes ago

  @granty3333 @IGcom This is called naked shorting, not sure if your thick brain can comprehend it but meaning they went all in shorting ******** out of GME expecting no retail traders to figure this out. Now that we are all going long, they are to cover their shorts soon.

• 
  KJB (@kjbiggar) reported 41 minutes ago

  @IGClientHelp @SellarsIan Is this issue being resolved??

• 
  Yoda (@yodahanforce) reported 42 minutes ago

  @IGcom being shite again, cant add to #odx coming up with false error

• 
  MjM Squawk (@MjMSquawk) reported 44 minutes ago

  @JSyborg @IGcom @SharePickers I don't agree with you Johh, I am also a long time trader with IG, let the market decide what happens,this is false duty of care they don't really care about the traders either their platform can't handle the volume or they have an issue like Robinhood on clearing these trades

• 
  Chris Fernand (@chrisfernandior) reported 48 minutes ago

  @IGcom Meaning: Due to extreme volatility, and to prioritise the service we give our existing clients: HEDGE FUNDS, we are not allowing any new oppositions to be opened on $GME 🚀 and $AMC 🚀 because if retail traders keep buying $GME and $AMC our clients: the HEDGE FUNDS

• 
  scott mcbride (@bridey177) reported 53 minutes ago

  @IGClientHelp Just wondering whether I can expect your site to go down again at NYSE open at 2.30pm to get shafted again ?

• 
  Fludar (@radulf36) reported 54 minutes ago

  @IGClientHelp Ready to crash again today at US open?

• 
  Fouad El-Mekabaty (@FouadMeka) reported 54 minutes ago

  @IGClientHelp Very disappointed with the lack of help when your platform was down last week. My funds have been taken due to the issues last week and there is no resolution in sight.

• 
  Cryptoify (@cryptoify) reported 54 minutes ago

  @IGcom Scam rigged everyone in the UK complain to the FCA and Financial Ombudsman There needs to be prison time for market manipulators. $GME

• 
  Ali (@UmairAl99630979) reported 55 minutes ago

  @IGcom I made the call at 11:52 and did hold on for 47 mins and then gave up, so what you are saying is that I should have hold on for 2-3 hours??? I have actually lost money and I have emailed the help desk already, I hope they make it right!!!

• 
  Ednan®️ (@maqsood_adnan) reported 57 minutes ago

  @Andrea334506911 @IGClientHelp Poor service , I got the same email. I thought you use US brokers ?

• 
  Jon Busby (@busbyjon) reported 58 minutes ago

  @IGcom WTF are you doing here?