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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (86%)
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Website (14%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kendal |
Trading platform | |
 Leer |
Trading platform | |
| Portsmouth |
Trading platform | |
| Basingstoke |
Trading platform | |
| Brandenburg an der Havel |
Trading platform | |
| Leer |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Hafiz 🇧🇩🇬🇧
(@hafiz_11120) reported
@GaryNTrader @Hermes3456 @IGcom They can’t booked unused vouchers as revenue in accounts. So won’t be bad if bookings are paid with vouchers but less CF though. I myself got one to use from last year
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Anton Mitchell
(@AntonSnitch9) reported
@IGClientHelp My account is locked. I have reset my password multiple times but still cannot login. What is the process to recover my account? I've sent numerous emails with no response.
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Nick Walsh 🚀
(@WalshyNick) reported
@h_a_trading @IGClientHelp Exact same problem as me
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Jon Watts
(@jonwatts81) reported
@IGClientHelp been on hold for over an hour and the live chat won't load. Will these issues be sorted out soon or will I need to look at moving to a different provider.
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hesham barr
(@heshambarr) reported
@IGClientHelp Hi there - can't log in using password on computer, nor biometric details on 'phone. No one answers the 'phone nor the chat to get support.
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Todd
(@RickyToddz) reported
@malinda63998104 @IGClientHelp @IGClientHelp I’m experiencing the exact same issue. Been waiting a long time for someone to answer the phone support through chat!!!
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Carlos Garcia
(@C4rli86) reported
@IGClientHelp Hi, i have trouble with the platform, since i opened the live account and set it up on MT4, don’t let me open a trade, in the chart don’t appear the option to open/close trades. Everything is in blank Desktop and Mbile App both the same. Anyone can help??
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M R F A D E D G L 🖤 R Y
(@MrFadedGlory23) reported
@IGClientHelp Is your live chat down? Been on hold on the phone for 30+ mins and the live chat window is a blank screen so you cant do anything??
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Cristian Ravalli
(@cristianravalli) reported
@IGClientHelp Guys, I am really disappointed with you. You write about SPACs, it takes ages (2 weeks) to get an answer whether you split. And the answer is you don't because of a heavy workload? Why do you even advertise SPACs? Are you serious about your service?
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Ryan Gray
(@ryangraydj) reported
@IGClientHelp I’ve sent you a private message, please check your box. You made a partial sell order without my consent. I never ordered you to sell and at that time I had sufficient funds so that’s was not a stop loss problem!
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Gary Newman
(@GaryNTrader) reported
@hafiz_11120 @Hermes3456 @IGcom I suspect a lot will also come down to how many flights are booked using vouchers which they’ve already had the revenue from in 2019/20! Must be a lot of money worth of vouchers out there to be used
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Aky malik
(@mamalik1) reported
@IGClientHelp i am so shocked with your poor customer service. I purchased #cbx shares via @PrimaryBid IG have still not put the shares in my account. Advisors not helping
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Hayeswood Ashdown FX/Futures Trading
(@h_a_trading) reported
@WalshyNick @IGClientHelp Still same problem this morning @IGClientHelp
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Mr. Nyea - こりーの
(@notcolino) reported
@IGClientHelp @pione3r Can you please answer the question. When will we be able to buy (open) positions again on $AMC? @TheFCA should be investigating what you're doing. I have already moved my business elsewhere because of your dishonesty and lack of help.
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Lion's Eye Entrainment
(@LionsEyeEntLLC) reported
@IGClientHelp Is IG a margin only based service? If not how do I make that selection within my account?
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Todd
(@RickyToddz) reported
@IGClientHelp Whenever I login my account it says I have been locked. Upon resetting my password and logging back in, I am locked out again. Please could you provide help with this. I been on hold for over an hour now!!!
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Willis Welcome
(@_AskWillis) reported
@IGClientHelp Hello I am having issues getting my account approved. I need to get information corrected and nobody answered the phone.
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Gerald Picklestein
(@GPicklestein) reported
@IGClientHelp Thanks for your reply. So would I be able to avoid these issues if I just short the stocks myself, via my share dealing account? Or would I run into the same problem?
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Watchfulrabbit
(@watchfulrabbit) reported
@IGClientHelp hi have had 4 live chat sessions ended by operator before issue has been resolved ?!? What's going on
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Fuad
(@FuadAbodunrin) reported
@IGcom Since there is no demo option for share dealing, do you have any practical video/ documentation that can help?
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp IG real pro launch link not working send proof of pictures but still IG help sending information how to enable etc.plz IG support team Launch link from dash board next page not displaying plz 🙏🙏🙏🙏 fixed my issue two weeks now !!!!!!!
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Shivraj
(@Shivraj20053040) reported
@IGClientHelp Experienced Very poor service of IG
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Scrumpy222
(@Scrumpy222) reported
@IGClientHelp @JohnMorris1982 Weird that isn’t it. Seems every type of call centre experiencing high demand. Convenient excuse? Are all home workers doing sod all apart from fixing all the issues they have stacked up? Thought of employing more people or improving your system?
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CryptoDog
(@Deg092) reported
@IGClientHelp hey I'm using MT4 and for some reason when I edit one of positions SL and TP it effects my other positions that I currently have open on the same pair any idea on how to fix this?
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Barry evans
(@Pellyiss) reported
@gregsecker @IGcom I had the same problem thew month’s back stick two your own brokerage Greg
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Gerald Picklestein
(@GPicklestein) reported
@IGClientHelp I've been trying to place short trades using my spread betting account, but I keep getting error messages about the stock being unborrowable. I don't understand because I'm not borrowing any stock, just trying to bet on the on price movement
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AndY B
(@Bowen85AI) reported
@LionsEyeEntLLC @IGClientHelp I’d look elsewhere. Nothing but problems with IG. They will steel your money and ignore you.
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Syed Haider Kazmi
(@mushadi514) reported
@IGClientHelp till now two weeks IG did not slove my issue Reminder Account HXV6B Real time pro launch link not working please Solve my issue Till now no help support person called me May be IG DO not like client.
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Success Bob
(@SuccessBob2) reported
@AntonSnitch9 @IGClientHelp With the help of #jay.tech792 on Instagram or +14087039131 on WhatsApp I was able to restore my disabled account within 30 minutes
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AndY B
(@Bowen85AI) reported
@IGClientHelp It was a spread bet but position. On the 28th. I got locked out and couldn’t open a sell position to hedge my bet and between the platform crashing and logging in issues. And then when I realised buying and selling positions were locked Locked I tried to move my stop and it was