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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (70%)
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Login (20%)
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Website (10%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Let's talk
(@carpediem084) reported
@IGClientHelp im so confused to how am I suppose to verify a. Add of mine that was lost? I need help ASAP
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Ed1Mil
(@Ed1Mil) reported
@IGcom Hi. Any reasons why price alerts arent working? Had this issue all week now. Annoying
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Bobby Khaira
(@bkhaira) reported
@IGClientHelp I am getting a run around by your outsource customer service team. They are robots it seems. KY58H Gursevak Khaira. Need to speak to real people. Very frustrating. Not able to withdraw my own money.
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Sam Bank
(@Bankbeats) reported
@IGcom every time i call your customer support number - any option it disconnect. Could someone call me?
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ceaser
(@ceaser) reported
I haven't seen this kind of a bad experience son far in finance industry. It has been more than 3 weeks can not withdraw money from your system, there is no clear instruction and responsible for cases, how you can claim that you are a leader of FX !!! @IGClientHelp
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Uddeshya Singh Tomar 🇮🇳
(@uddeshya_95) reported
@englandcricket @root66 @IGcom This is what happens when you play less but quality cricket. BCCI should focus more on test cricket and let ipl be the only platform for Indian T20 cricket.
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Rathean
(@Rathean2) reported
@InvestorMidlife @jon_audis Lucky you, @IGcom still yet to sort out the #POLB in specie allocation. I've had in-specie before I remember being bang on the date with no issues... is this an #ORPH fudge up? Was I just lucky last time!?
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Harald Hadrada
(@HaraldHadrada2) reported
@Smudgedann Not @IGcom Slow as sin on BSFA that with Aquis its losing that number one spot
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PalmOlive
(@Palmolive76) reported
@IGClientHelp @ichiandscratchy Server problem: status code: 500, reason: Internal Server Error - this keeps happening when using the API, what's triggering it please?
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Donald Pond
(@DonaldPond6) reported
@cp1889 @IGcom But you don’t know which companies are like that in advance. That’s the problem.
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x2da4
(@x2da4) reported
@Djrtrading @IGClientHelp It is still happening regularly and it somehow seems to happen at the worst time. What is the status of the fix?
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Babi Bailey
(@BaileyBabi) reported
@IGClientHelp Hi. Any charts don’t show up from any devices now. Is there any error occurring? Can you fix asap?
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Vince Silva
(@foxy_vince) reported
@IGClientHelp @ichiandscratchy The issue with the charts is still not fixed after 6 days. The DAX has frozen twice already this morning.
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castor pineda
(@AmgelFox) reported
@IGcom In June 2011, #Bitcoin price temporarily crashed down to $0.01 from a $32 high following the hack at MtGox. Stay the course, DCA, and secure your coins. You all should Follow @Glomaun he knows his stuff when it comes to BTC and other Cryptos, his tweets have been helpful so far
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The Wolf
(@larryronaldpar1) reported
@IGcom why so slow with my sell order it’s been sitting there for over an hour 🤷🏻
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cp
(@cp1889) reported
@DonaldPond6 @IGcom I don't understand that, sorry. You're still investing in a business where management have done a bad job and feel the need to evade retail? Directors are always held to account when up for re-election.
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Heikin Ash
(@ichiandscratchy) reported
@IGClientHelp Ignore the PRT idea above - the IG platform's chart drawing/updates have just frozen again for a minute and PRT was no longer running. Both the app and web platform show the same gaps in data, so this is a significant issue.
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The Wolf
(@larryronaldpar1) reported
@IGClientHelp why so slow with my sell order, it’s been sitting there for over an hour🤷🏻
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Mr K.A.A
(@kev123703) reported
@IGcom Yes is the worst performer
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Ian Walsh
(@walshib98) reported
@IGClientHelp speaks volumes for the company that the only only email or phone support you have is for new accounts........
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Heikin Ash
(@ichiandscratchy) reported
@IGClientHelp Will do. So it's not a known issue as far as you're aware? Has been happening for some time now.
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peter out.
(@peterhorsman3) reported
@IGcom Are you able to fix card deposit issues. Ig suck.
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bilhas
(@bilhas86) reported
@IGClientHelp is your app down??? Ruining my day . Wish there was an email notifying about this???
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_Nick
(@NickyB_london) reported
@IGClientHelp odd spike up on eurjpy with mt4. Can't be real - looks like a decimal point issue
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Tb
(@truant2tb) reported
@IGClientHelp all withdrawal requests are failing, I’ve used this card multiple times. I call in and press “2” on the IVR and it’s a recorded msg in FRENCH wtf is going on?!? I want to be able to withdraw!!
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cp
(@cp1889) reported
@DonaldPond6 @IGcom Not a voting issue so contact company direct rather than faffing about via a nominee re attendance. Open door policy for vast majority of AGMs (some security & orderly protest exceptions).
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Two Cents
(@OtherTwoCents) reported
@IGClientHelp @FT, I had a disgraceful conversation with IG's outsourced and clueless Indian helpdesk and team. The technical manager had the audacity to as me the customer run testing on their behalf! And refused to address a problem with IG's own API issues. What a joke!
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shaun.russell
(@shaunie233) reported
@IGcom Down to crisis point thats where
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Nick Rossetto
(@nrossett) reported
@IGcom Hi guys LogIn problems at all?
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markwoodward
(@markwoodward) reported
@IGClientHelp is the site down?