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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

IG Outage Chart 09/29/2023 02:45

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • Login 64.29%


  • Website 25.00%


  • Trading platform 7.14%

    Trading platform

  • Withdrawals 3.57%


Live Outage Map

The most recent IG outage reports came from the following cities::

Loading map, please wait...
City Problem Type Report Time
United KingdomLeyton Trading platform
AustraliaSydney Login
United StatesHarriman Website
AustraliaSydney Login
SingaporeSingapore Login
AustraliaMelbourne Website

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • scoot3r83 scoot3r83 (@scoot3r83) reported

    @IGClientHelp They always reply to tell me to report via the software. I have done that. Why are so many software and data issues arising as of late. These changes I would think are not called for.

  • michiel_boshoff Michiel Boshoff (@michiel_boshoff) reported

    @IGcom @HathornSabin The problem with @IGSouthAfrica and their helpdesk is that you get a automatic reply but nobody actually resolve the problem!!!

  • JJLFC_ Josh 🇮🇱 (@JJLFC_) reported

    @englandcricket @IGcom No Broad terrible from us.

  • StUaRtJaCk33 BeTTer TraDeR (@StUaRtJaCk33) reported

    Cannot access my IG account @IGcom - Is there platform outage?

  • omenka_michael Mikella❤ (@omenka_michael) reported

    @MrJSimmsTrades @IGcom My business account was disabled too for no reason, appeal never work..i got no response from support I was able to recover my account with the help of @cybers_recovery message him I can help you He is highly recommended

  • YvetteR85922076 Yvette Ramirez (@YvetteR85922076) reported

    @IGClientHelp I placed a trade and manually closed it in profit. Your system closed me at a loss and the market didn't move that much at the close. The close on the chart page showed positive. Are there problems with your systems?

  • jakroos Jacques Roos (@jakroos) reported

    @IGcom most unprofessional service I have just experienced

  • Victoria8300 Victoria (@Victoria8300) reported

    @scoot3r83 @IGClientHelp I left IG 2 months ago and went to trading view because of this issue. The customer support is basically non existent, so frustrating! It's a shame because the scans you can code on prt are awesome. I hope you have some luck getting it fixed soon!

  • ChiamKeegan Keegan Chiam (@ChiamKeegan) reported

    @IGClientHelp It have been more than 24hrs and till now the problem still exists, this is extremely frustrating. No words can express My anger with this situation and since IG is not interested in my business, I will take it somewhere else.

  • Stocklad Stocklad (@Stocklad) reported

    @scoot3r83 @IGClientHelp @ProRealTime They never get off their behinds to fix anything. Like most brokers, as long as the money comes in, they figure what they got is good enough, and leave it at that. Pathetic. Their own forums are full of disgruntled traders.

  • RobBowmanUK Rob Bowman (@RobBowmanUK) reported

    @IGClientHelp I opened an IG account last week. Trading was nice and easy but your 2 Factor Authentication does not work. Your support team had to disable it twice. Do you have any plans to fix? Why not use Google or MS Authenticator apps?

  • scoot3r83 scoot3r83 (@scoot3r83) reported

    @Victoria8300 @IGClientHelp Yes the scans are basically what is keeping me for now. I've never experienced so much hot air as I have from IG. Both those charts have now started working so their difficult fix cant be too hard. @IGClientHelp just seem to be doing nothing. Terrible Support.

  • StUaRtJaCk33 BeTTer TraDeR (@StUaRtJaCk33) reported

    Help - I cannot access my account - the charts are not opening up?...@IGClientHelp

  • Sami2758315070 Sami27 (@Sami2758315070) reported

    @IGcom @IGcom You know exactly who I am as my full name was on the review. Your reply was dishonest. You froze my funds and I phoned in every day to try resolve. You made it extremely hard to withdraw my funds. Other regulated companies would have found a solution

  • KennedyMkapa Kennedy Mkapa (@KennedyMkapa) reported

    @IGClientHelp I am in Kenya. For the last one week I have been trying to open an account with you guys but I am kept waiting for so long. I uploaded needed documents but my account verification status is still 'pending'. Can I be helped with the issue please.

  • DanNicholls03 Dan Nicholls (@DanNicholls03) reported

    @N17JAC0B @englandcricket @IGcom From Australia but support an English team🤔

  • victoriousprai2 victoriouspraize (@victoriousprai2) reported

    @janixmila @IGClientHelp Dm @GirlsDailyNL ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.

  • Sam27722172 Sam (@Sam27722172) reported

    @IGClientHelp please contact me, i have an issue with fees.

  • ChiamKeegan Keegan Chiam (@ChiamKeegan) reported

    @IGClientHelp Have the issue of "Common Error" when trying to enter a trade with MT4 solve? Its almost 3 days now, can anyone provide an update?

  • ChiamKeegan Keegan Chiam (@ChiamKeegan) reported

    @IGClientHelp I am unable to enter any trade from early morning till now.. frustrated experience with the help desk. "Common Error" prompt every time I try to enter a trade, what a heck are IG doing?

  • John12506443 John (@John12506443) reported

    @englandcricket @IGcom No broad wtf, poor, hope im wrong

  • eyeofdtigeerr eyeofdtigeerr (@eyeofdtigeerr) reported

    @FadeMeIfYouCan @IGcom Bleeding this weekend true… depends i guess if we get some good news soon but looking like a gap down

  • Stocklad Stocklad (@Stocklad) reported

    @scoot3r83 @IGClientHelp @ProRealTime They fix some things, but often wont. Seems common amongst Austrlaian brokers, as long as the money comes in, they figure the interface they present is good enough, and leave it at that. Pathetic. IGs forums are full of disgruntled traders.

  • FadeMeIfYouCan Fade Me if You Can (@FadeMeIfYouCan) reported

    @eyeofdtigeerr @IGcom US futures should gap down slightly cos FDAX closed later lower. But was there other news?

  • scoot3r83 scoot3r83 (@scoot3r83) reported

    @IGClientHelp @ProRealTime Another reminder as this has been reported via the software also, no replies. Since when you do allow 0.01 contracts to be bought so how can they be partially sold? Have you got a start on this software change/issue yet?

  • scoot3r83 scoot3r83 (@scoot3r83) reported

    @IGClientHelp New day new software issue. Proscreener is not updating for myself and a few other clients of yours that I know. What is the issue now? @ProRealTime

  • ChiamKeegan Keegan Chiam (@ChiamKeegan) reported

    @IGClientHelp U cannot just apologize, we are talking about real time trading, I have missed serveral profit trades entry just because your system have some problems on certain group of traders ONLY. This is by far the worst event I have encountered. I will be quiting trading with IG.

  • _MUFCJames James (@_MUFCJames) reported

    @UtdDanMUFC @englandcricket @IGcom Is it bad I don’t have much confidence 😬


    @IGcom is there an issue with your servers as I havnt been able to log on

  • janixmila jan.x (@janixmila) reported

    @IGClientHelp Hi. I was unable to log into my account as for some reason it is locked and even when I reset the password it still says it is locked. I made another account and still can't login because it shows a login failure. I've been trying to login for months. help please