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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Login (44%)
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Trading platform (33%)
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Website (22%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Trading platform | |
 Hechingen |
Website | |
| Nortmoor |
Trading platform | |
| Watford |
Website | |
| Leer |
Trading platform | |
| Camberwell |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Zara
(@zarazaib1) reported
@IGClientHelp @IGcom Honestly I’m on the verge of doing that! They have zero customer service! What is wrong with you people? If you don’t have enough people then hire me! Lol
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Sean
(@sean_handle) reported
@IGcom "cannot login to account". You must call their support desk to troubleshoot login issues?! 47 minutes on hold and still no answer
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Lavina Emotions
(@lavina_emotions) reported
@IGcom IG has stolen my profit! Recently from my account Account ID: KWCUH IG has stolen all my profit!!!! They just cancelled all my profit which i has done. They do not reply to e-mail, do not provide official letter. this is terrible!!! I demand to bring back my profit!!!!
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💱
(@BOYBANDMONEY) reported
@IGcom customer service is quite disappointing
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Dr Dan Jones 🇦🇶🌊👩💻
(@DanJonesOcean) reported
@ft_content @IGcom Ugh. Leave the oil in the damn ground already.
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Mike Belmore
(@MikeBelmore1) reported
@IGClientHelp My account has been locked because I had trouble remembering my password. I changed it but I am still locked out
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PhDtrader
(@PhDtrader) reported
@IGClientHelp hi, arabica coffee daily spread is currently 60 points. Usually 20 points. Yet Sep expiry is 50 points. Is there currently an issue with arabica coffee pricing? Thanks
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Jason Hennessy
(@JasonHennessy6) reported
@IGClientHelp The spread value does not show in the web platform for all instruments particularly stocks Is there an issue as it shows on mobile
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Eddy edster
(@eddy_tedster) reported
@IGClientHelp When will "C&C Group PLC Rights Issue" be converted into tradeable "C&C Group PLC" positions as the conversions have all taken place and rights instruments delisted?
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Bob
(@Bob05824416) reported
@IGClientHelp hi I get an an unexpected error message when trying to log on this evening..........I was fully operational this afternoon.......if status page indicates everything is operating ok.
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Marc MacConchradha
(@tambourciles) reported
@IGcom Just wondering if you're down for upgrades.. I still have a small account with you and doing eow checks. Usually I get a downtime email a few days ahead but I searched and can't see anything.
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🕗ontheup🕟
(@pjb2go) reported
@EstebanMaccers @MBdaytrading @IGcom I guess that works both ways tho, if u are scaling down a losing trade too?
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mike cos
(@mikecosgrove) reported
@IGcom @ChrisB_IG @VictoriaS_IG You guys are losing so much potential business it’s unreal. A client of mine called rang you to find out more details about your pricing of options under your SB accounts. Waited 25 mins and put the phone down. He then went to Saxo with over £450k in capital. Sort ur **** out
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Larus
(@MrLarus) reported
@IGClientHelp Hi. Please note that the market wasn't in auction, your idiots had suspended trading in the stock whilst all other brokers were offering a full service
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Ed Poole
(@_ewp) reported
@IGClientHelp Hi, none of my positions are appearing on the charts. Is this a known problem?
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WheelieDealer
(@wheeliedealer) reported
My mate @ZJS_Ret has spoken to @IGcom and it is possible to create up to 5 partitioned Accounts under the one Login !! I'm so pleased and I can get my New System Test started very soon (assuming I can figure the tech out but looks easy). Thanks Zyg !!!
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Mark Rothwell-Brooks
(@mark1717) reported
@IGClientHelp Your platform is down AGAIN. what's the ETA this time?
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Can't think of a cool name yet
(@R16025131) reported
@IGClientHelp 1. Would have been nice to be pre warned 2. Other brokers continued trading normally without any issues With respect, another excuse & terrible Comms & resolution, again! Started the process of moving accounts regardless
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DavR0s
(@davinvestor) reported
@IGClientHelp Any more update on whether it is wise to open new positions? Logging in was very slow but I am in at present but I dont want to open new positions to find i cant exit as reported by others. ATM given your message, i have stopped opening new positions?
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Rumen Ivanov
(@rumba5) reported
@IGClientHelp Hi -- your customer service is pathetic. You need to do better. That is all.
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STUPPYTRADER
(@stuppytrader) reported
@IGClientHelp hey your crap platform seems to be down again… nothing on your Twitter feed and unable to trade… great service
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Bludhaven von Carstein
(@vonBludhaven) reported
@IGClientHelp orders can't get through... is the site having issues?
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PI_bloke
(@neverton_29) reported
@MrLarus @IGClientHelp Jeez. Everytime Iget hacked off with my platforms I here about another problem with IG. Added 3 lots #ORPH this morning.
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Rob Wombwell
(@baldybobby) reported
@IGClientHelp seems to be an issue with your alerts today. Triggering on your app, but not pinging to my phone. Please advise.
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Mark Rothwell-Brooks
(@mark1717) reported
@IGcom Your platform is down - what's the ETA for getting this back up? unacceptable
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Louise Heaton
(@Louise_Emma_H) reported
@IGcom are you down? Cannot log in
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PJ 1
(@PaulBai123) reported
Ig Index customer service is abysmal @IGClientHelp
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l77pahtrader
(@joe007_) reported
@IGClientHelp kindly get some one to answer the phones for existing clients -customer service ?
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kanayo
(@hkk456) reported
@IGClientHelp Now no problem I am happy
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BigBooba
(@BigBooba3) reported
@IGcom where is the statement regarding the ongoing settlement issues with Citi? Well past settlement date of shares traded 7th June, is it you or Citi keeping those funds? What are they doing with them and how long do you/they intend to withhold them?