IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (50%)
• Trading platform (40%)
• Website (10%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Login	7 days ago
Brussels	Trading platform	8 days ago
Upminster	Login	11 days ago
Bouzigues	Website	1 month ago
Badajoz	Trading platform	1 month ago
Ciempozuelos	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  smudgedan (@Smudgedann) reported 3 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Matt (@MattySP500) reported 3 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  jack (@johnmar74440222) reported 9 minutes ago

  @englandcricket @IGcom WTF WID THIS FRAUD TEAM

• 
  Watermelõn 🍉 (@wa7ermelon) reported 10 minutes ago

  @Mr_K2015 @BarnyardBull72 @IGcom nope unfortunately, I contacted support the other week to get them to add it but nothing since. Can buy on most other platforms.

• 
  Rosen (@AZMIH_Rosen) reported 14 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  Matt (@MattySP500) reported 21 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  IG (@IGcom) reported 23 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 24 minutes ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  Brooksy (@brooksyruns89) reported 27 minutes ago

  @RhysBenjamin @englandcricket @IGcom He’s hardly a scapegoat? He’s awful

• 
  J.Hick (@Hickbcfc) reported 30 minutes ago

  @englandcricket @IGcom I doubted him never felt so stupid in my life what a player

• 
  Noah Silverman, PhD (@noah_phd) reported 31 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  Dino - GTFC (@DinoGTFC) reported 31 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  smudgedan (@Smudgedann) reported 32 minutes ago

  @IGcom a real prince amongst thieves when it comes to the online brokers. Not only offering a ubiquitous service, but giving it gratis and not telling their clients what they can and can’t invest in. Take note @HLInvest and Interactive Investor

• 
  Gaurav Jindal (@gj100596) reported 32 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  Penny Share Trader (@Penny_Shares) reported 34 minutes ago

  @ShareSpeculator @IGClientHelp Yep seems to be a id login issue

• 
  fundamentally its a bargain (@its_fundamental) reported 35 minutes ago

  @IGClientHelp ARM Holdings PLC ADR (24 Hours) CHART IS BROKEN - MISSING CRITICALPRICE ACTION SINCE 9 LAST NOIGHT (UK time)

• 
  matt92 (@matt92__) reported 35 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  Harald Hadrada (@HaraldHadrada2) reported 39 minutes ago

  @IGClientHelp Can you please update us ASAP. Your service and response is toilet. You used to be a pillar or trading and standards. Your now well.......

• 
  WARDELL (@MrFord_10037) reported 41 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  Macro Joe (@wealthelf) reported 43 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  gin&pinklemonade (@Woodywudpeck) reported 43 minutes ago

  @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo

• 
  CT🪐 (@gercekci_V) reported 43 minutes ago

  @IGcom MAYBE YOU SHOULD HAVE A FASTER REACHABLE CUSTOMER SERVICE ESPECIALLY WHEN YOUR SYSTEMS ARE NOT RESPONDING!!!

• 
  Emeka N (@emeka89) reported 50 minutes ago

  @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify

• 
  smudgedan (@Smudgedann) reported 52 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  Tan Eriogerg (@nasteegee) reported 53 minutes ago

  @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

• 
  QuantumX (@QuantumStateX) reported 53 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  rohitchad18 (@rohitchad18) reported 53 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  Matt (@MattySP500) reported 56 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Rich On Macro (@RichOnMacro) reported 58 minutes ago

  @kev123703 @IGcom It’s not the borrow that’s the problem, 10 minutes after Harper requests him to get borrow, he says they are short 100m of stock! Even with borrow, then it would be highly unethical to slot 5 different banks in £20m each just before a -8% announcement! You’d get cut off from all!

• 
  scottie (@dingle1964) reported 59 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .