IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (50%)
• Trading platform (40%)
• Website (10%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Login	5 days ago
Brussels	Trading platform	7 days ago
Upminster	Login	9 days ago
Bouzigues	Website	30 days ago
Badajoz	Trading platform	1 month ago
Ciempozuelos	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rohitchad18 (@rohitchad18) reported 6 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  paul Borrowdale (@BorrowdalePaul) reported 6 minutes ago

  @ChazWood5 @englandcricket @IGcom oh god yes awful bowling attack dodgy wicket keeper no spinner terrible openers.

• 
  liam⚽️🏏 (@liam_S126) reported 7 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  Casino Capital (@CasinoCapital) reported 8 minutes ago

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  Watermelõn 🍉 (@wa7ermelon) reported 11 minutes ago

  @Mr_K2015 @BarnyardBull72 @IGcom nope unfortunately, I contacted support the other week to get them to add it but nothing since. Can buy on most other platforms.

• 
  10xHunter (@10xHunter) reported 18 minutes ago

  @IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.

• 
  King (@KK39072403) reported 18 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 21 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  Casino Capital (@CasinoCapital) reported 23 minutes ago

  Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.

• 
  Casino Capital (@CasinoCapital) reported 23 minutes ago

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  🅰️ndrew Brahms (@inthe_flowers) reported 23 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock

• 
  Macro Joe (@wealthelf) reported 24 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Singh V.R. (@Singhcricguy) reported 27 minutes ago

  @englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.

• 
  Noah Silverman, PhD (@noah_phd) reported 29 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  Grassroots North Wales (@NWSportDave) reported 31 minutes ago

  @McAdamNo5 @englandcricket @IGcom Top class?? Two of the worst, one just a little better than the other, but both lousy with pathetic bowling attacks

• 
  Aaron ***** (@AaronCocks86016) reported 31 minutes ago

  @ChazWood5 @englandcricket @IGcom Worst bowling attack for sure, it’s horrible

• 
  gin&pinklemonade (@Woodywudpeck) reported 32 minutes ago

  @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo

• 
  scottie (@dingle1964) reported 35 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  richard bayliss (@rbaylis256) reported 38 minutes ago

  @IGClientHelp Help please my account is locked out and even though i asked for reset email (upto 8 hours or so agao now) ive recieved nothing at all

• 
  Fordy-PUFC (@MrFord89) reported 45 minutes ago

  @imrksk @englandcricket @IGcom Yeah. That's why England did it. But now our batsmen struggle with any sort of movement. And our bowling line up is awful

• 
  Ric₿ezos (@BezosRic) reported 46 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Saul Adom (@SunalotS) reported 48 minutes ago

  @OlbaumTech @IGcom @hanetf I had a different error at first, that my order failed to be placed. I bought mine using £. Perhaps try to re-log to the account, and if still happening, contact with their support team 👍

• 
  Macro Joe (@wealthelf) reported 50 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Geraint Morris ⚡️🔋 (@TheWelshBull) reported 52 minutes ago

  @englandcricket @IGcom If the run stays away and the boys bat the overs they cruise home here. Imagine knocking them off 0 down

• 
  Dino - GTFC (@DinoGTFC) reported 53 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  dismantle_ (@JJJorange) reported 56 minutes ago

  @IGcom @financialombuds If anyone @IGcom is reading this, I still have had no acknowledgement from my support request sent Friday. I emailed yesterday as follow up for the complaints process.

• 
  smudgedan (@Smudgedann) reported 59 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Rosen (@AZMIH_Rosen) reported 1 hour ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  Noah Silverman, PhD (@noah_phd) reported 1 hour ago

  @IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing

• 
  Matt (@MattySP500) reported 1 hour ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp