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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (86%)
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Website (14%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kendal |
Trading platform | |
 Leer |
Trading platform | |
| Portsmouth |
Trading platform | |
| Basingstoke |
Trading platform | |
| Brandenburg an der Havel |
Trading platform | |
| Leer |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Charles Oakden
(@darkkhorse42) reported
@IGClientHelp I would believe this to be sincere if you had contacted me via direct message so I could reply securely. Simple issue of transferring some money - one week later and despite promises from customer services still not dealt with. Window dressing for @TheFCA ?
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Rebecca Gill
(@divelizardwa) reported
@IGClientHelp Hi, why can't I talk to anybody in client help, I have been hung up on 5 times on the help phone line, I get you are busy, but this is beyond ridiculous!
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Marc MacConchradha
(@tambourciles) reported
@IGcom Just wondering if you're down for upgrades.. I still have a small account with you and doing eow checks. Usually I get a downtime email a few days ahead but I searched and can't see anything.
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WheelieDealer
(@wheeliedealer) reported
My mate @ZJS_Ret has spoken to @IGcom and it is possible to create up to 5 partitioned Accounts under the one Login !! I'm so pleased and I can get my New System Test started very soon (assuming I can figure the tech out but looks easy). Thanks Zyg !!!
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Richard Nell
(@RichardNell5) reported
@IGClientHelp I funded my international account for the first time on 25 May and the funds are still not reflecting in my account. I also have trouble loading the proof of payment. What should I do other than sending a mail and wait for a reply?
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AgedTrader
(@AgedTrader) reported
@IGClientHelp ProRealTime not functioning correctly this weekend....Loads older version.....virtually useless...this is following IG's Friday night maintenance scheduled work. Is there a correlation?
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Rob Wombwell
(@baldybobby) reported
@IGClientHelp seems to be an issue with your alerts today. Triggering on your app, but not pinging to my phone. Please advise.
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Frenzy -
(@FrenzyHr) reported
@IGcom you have poor poor pooor customer service it’s incredible how poor it is.
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Louise Heaton
(@Louise_Emma_H) reported
@IGcom are you down? Cannot log in
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Connor
(@connor607) reported
@IGcom having technical issues with the App once again, think it’s time to find a new platform, yours is outdated and unreliable
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Ed Poole
(@_ewp) reported
@IGClientHelp Hi, none of my positions are appearing on the charts. Is this a known problem?
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🕗ontheup🕟
(@pjb2go) reported
@EstebanMaccers @MBdaytrading @IGcom I guess that works both ways tho, if u are scaling down a losing trade too?
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Ben Pearson
(@Benpearson1993) reported
@IGClientHelp - I’ve been having issues for a couple of weeks with charts freezing when editing text or line colour. I have to close the chart and search for it again to continue which is annoying. Happens every day. Thanks.
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l77pahtrader
(@joe007_) reported
@IGClientHelp kindly get some one to answer the phones for existing clients -customer service ?
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Connor
(@connor607) reported
@IGClientHelp Got through after 45 min and issue resolved
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Bob
(@Bob05824416) reported
@IGClientHelp hi I get an an unexpected error message when trying to log on this evening..........I was fully operational this afternoon.......if status page indicates everything is operating ok.
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Zara
(@zarazaib1) reported
@IGClientHelp What does that mean? No one emailed me with instructions or anything and still waiting for that call back. Honestly at this point I think I should just withdraw out of ig! Super disappointed with the service
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Jason Hennessy
(@JasonHennessy6) reported
@IGClientHelp The spread value does not show in the web platform for all instruments particularly stocks Is there an issue as it shows on mobile
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BX Jaeger
(@BoerXu) reported
@IGClientHelp @IGcom I've called and emailed and still no response. honestly this is appalling service as you've basically locked my money from trading, potentially resulting in losses for me. This is failing in your basic duty to be a broker.
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Sean
(@sean_handle) reported
@IGcom "cannot login to account". You must call their support desk to troubleshoot login issues?! 47 minutes on hold and still no answer
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mike cos
(@mikecosgrove) reported
@IGcom @ChrisB_IG @VictoriaS_IG You guys are losing so much potential business it’s unreal. A client of mine called rang you to find out more details about your pricing of options under your SB accounts. Waited 25 mins and put the phone down. He then went to Saxo with over £450k in capital. Sort ur **** out
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Connor
(@connor607) reported
@IGcom @IGClientHelp having technical issues with the App once again, 30 minutes on the phone and still not answered, think it’s time to find a new platform, IG is junk
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💱
(@BOYBANDMONEY) reported
@IGcom customer service is quite disappointing
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Larus
(@MrLarus) reported
@IGClientHelp Hi. Please note that the market wasn't in auction, your idiots had suspended trading in the stock whilst all other brokers were offering a full service
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fabios
(@fabios23639271) reported
@loveisaduel @IGClientHelp @IGClientHelp need help can somone call?
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rbiggs
(@illgetugadget) reported
what a joke by #AAL today, given shareholders these Thungela shares; they aren't even posted to my account by @IGClientHelp and they are already down by almost -50%... 🤬 nice perk then lol
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kanayo
(@hkk456) reported
@IGClientHelp Now no problem I am happy
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Paul Newman
(@pauln241) reported
@IGcom I love your OLED TV's, but please fix the issues with C9 OLED, Atmos lag when going from Xbox to TV then TV to AMP and only 06Hz Dolby Vision. or could I trade my C9 for new OLED TV to fix issues? I can buy another one as I also have a B6 OLED. Thanks.
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PI_bloke
(@neverton_29) reported
@MrLarus @IGClientHelp Jeez. Everytime Iget hacked off with my platforms I here about another problem with IG. Added 3 lots #ORPH this morning.
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Zara
(@zarazaib1) reported
@IGClientHelp @IGcom Honestly I’m on the verge of doing that! They have zero customer service! What is wrong with you people? If you don’t have enough people then hire me! Lol