IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (55%)
• Login (27%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	21 days ago
Markt Schwaben	Trading platform	22 days ago
Castleford	Withdrawals	28 days ago
Paris	Login	1 month ago
Brussels	Trading platform	1 month ago
Upminster	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Noah Silverman, PhD (@noah_phd) reported 4 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  Mr Downs (@MrD23English) reported 5 minutes ago

  @englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.

• 
  Matt (@MattySP500) reported 12 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  smudgedan (@Smudgedann) reported 14 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  MattBrookes (@MattBrookes3) reported 15 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  Harald Hadrada (@HaraldHadrada2) reported 15 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  TomMcAdamNo5 (@McAdamNo5) reported 15 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  smudgedan (@Smudgedann) reported 16 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  J.Hick (@Hickbcfc) reported 19 minutes ago

  @englandcricket @IGcom 37 💯 is crazy and he’s not slowing down

• 
  Mr•K (@Mr_K2015) reported 23 minutes ago

  @IGcom Can’t login to my account?

• 
  Kryptogem110x (@kryptogem110x) reported 25 minutes ago

  @IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.

• 
  Ric₿ezos (@BezosRic) reported 27 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Les Norton (@Les_NortonAU) reported 31 minutes ago

  @englandcricket @IGcom i still think hes sitting down when hes standing up

• 
  Humaira A (@BuksNCofy) reported 31 minutes ago

  @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

• 
  Reality (@Factchecker2000) reported 31 minutes ago

  @ChazWood5 @englandcricket @IGcom Nah, the last 3 tours were just as bad. 0-3* 0-4 0-4 0-5 England cricket is trash. The only question mark is how the far are they so arrogant?!?!

• 
  bobfromthebell (@bobfromthebell) reported 36 minutes ago

  @PAFCRyan @englandcricket @IGcom A few hours lost to bad weather…all that did was prolong India’s misery and allow me to grab a couple of beers and a sandwich to enjoy whilst revelling in victory. Test cricket is about the away side adapting to conditions they’re not used to. India will need to overcome

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 37 minutes ago

  @englandcricket @IGcom It's okkk.. no problem

• 
  Malcolm Ace (@Mal_Ace) reported 38 minutes ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  Christine Slimm (@chrissies141) reported 39 minutes ago

  @englandcricket @IGcom Pity Atherton is commentating, I really think he has a down on English cricket.

• 
  Casino Capital (@CasinoCapital) reported 39 minutes ago

  Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.

• 
  Guy Edwards (@Nice_GuyEddie) reported 48 minutes ago

  @ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed

• 
  Noah Silverman, PhD (@noah_phd) reported 48 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  KryptoBeast (@BeastKrypto10x) reported 48 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom

• 
  IG (@IGcom) reported 49 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  DV8OR (@dv8or1) reported 49 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 49 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  IG Client Help (@IGClientHelp) reported 49 minutes ago

  @Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.

• 
  Tony S (@scotty648) reported 53 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  10xHunter (@10xHunter) reported 54 minutes ago

  @IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.

• 
  Rob ⭐⭐️ (@LordBadshot) reported 60 minutes ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.