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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 62% Login (62%)
  • 22% Trading platform (22%)
  • 13% Website (13%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
Stuttgart Login 12 days ago
Brest Trading platform 12 days ago
Valence Website 12 days ago
Le Puy-en-Velay Login 12 days ago
Elne Login 12 days ago
Paris Trading platform 12 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • GODOFFI
    GOD OF NOTHING (@GODOFFI) reported

    @MBdaytrading @IGcom They always have problems !! Why do you even use them? I stopped using them in 2023 as they couldn't even issue a simple P&L statement despite explaining to their so called accounts how it's done 🙈

  • cynicalanalyst2
    cynicalanalyst (@cynicalanalyst2) reported

    @11invest @IGcom You're having problems as well?

  • network_surrey
    Dougparkspropertynest (@network_surrey) reported

    @IGcom On hold 16 minutes to try and get help logging in…. Still no answer, this is a joke of a service IG… what is happening ??!!!

  • cthao2101
    Buttercup Serenity (@cthao2101) reported

    @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you

  • MBdaytrading
    MB (@MBdaytrading) reported

    been holding for @IGcom for over 30 mins ! awful

  • neary_darren
    Darren Neary (@neary_darren) reported

    @TheMoneySponge @IGcom Any support on where to switch ? Such a shame it was the best platform for me

  • KarmjitR
    Karmjit Riarh (@KarmjitR) reported

    @TheMoneySponge @IGcom It’s down in Singapore too

  • ankit_atri_99
    Ankit Atri (@ankit_atri_99) reported

    @englandcricket @IGcom what a quality bowler, shame on stokes n mccullum mafia who never give Ollie robinson a fair chance, he should've been the leader of eng's bowling after anderson n board.

  • kluedio
    Kluedio (@kluedio) reported

    @Richard85801567 @IGcom wtf are these ***** doing fix your platform ffs Millions of dollars being traded

  • howsmygf
    howsmygf (@howsmygf) reported

    @IGcom still cant login

  • adythompson
    X (@adythompson) reported

    First time I open a position with @IGcom in month's and now can't log in, I'm glad I've got the majority of investments now with @Trading212 🙏 Bad show @IGClientHelp 😡

  • ShareSpeculator
    ShareSpeccy (@ShareSpeculator) reported

    @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

  • noah_phd
    Noah Silverman, PhD (@noah_phd) reported

    @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

  • InvestingJulian
    Julian (@InvestingJulian) reported

    @igcom it’s working now. Why no announcement or customer service?

  • dv8or1
    DV8OR (@dv8or1) reported

    Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

  • Molibar
    Molibar (@Molibar) reported

    @Tiboti888 @IGcom Thanks, I thought they singled me out for being so bad at this.

  • LingampalliNagu
    Nagu Lingampalli (@LingampalliNagu) reported

    @IGClientHelp I can’t login to Singapore IG platform and can’t call or interact with your chatbot.. not sure what’s happening

  • wealthelf
    Macro Joe (@wealthelf) reported

    @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

  • JMHDeakin
    Joel Deakin (@JMHDeakin) reported

    Oh dear @IGcom appears to be down 😑

  • Smudgedann
    smudgedan (@Smudgedann) reported

    @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

  • DartronTrading
    DartronTrading (@DartronTrading) reported

    @MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.

  • frankzondervan2
    Frankz (@frankzondervan2) reported

    @IGcom can I now only set buy and sell limits to trade? I thought @ii_couk were bad, but this isn't great

  • avinashkaware01
    AK (@avinashkaware01) reported

    @IGClientHelp Extreme platform outage today. I was locked out of my account from 14:30 to 16:30 despite repeated login attempts. This system failure directly prevented me from closing my Daily US Tech 100 Call at DH152.1£, resulting in a great loss. IG should compensate for that.

  • Qblivionn
    𝕺 (@Qblivionn) reported

    @TheMoneySponge @IGcom How do you move to a different provider while IG is down?

  • HaraldHadrada2
    Harald Hadrada (@HaraldHadrada2) reported

    @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

  • plaste
    Tom Norman (@plaste) reported

    @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

  • tardigrade911
    Trafalgar (@tardigrade911) reported

    @IGcom It is down, and as usual no feedback from their clients support.

  • sachsyd
    Sach 🌏 (@sachsyd) reported

    Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

  • Molibar
    Molibar (@Molibar) reported

    @IGcom So is IG down now, or is it just me?

  • johnusifoh
    Usifoh_J 💙🇳🇬🇬🇧 (@johnusifoh) reported

    @IGcom Your Trading platform is down for almost an hour now and no communication or updates when this would be resolved.