IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (43%)
• Trading platform (43%)
• Withdrawals (7%)
• Website (7%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	18 days ago
Narbonne	Login	19 days ago
Charleville-Mézières	Website	19 days ago
Figeac	Login	19 days ago
Clichy	Login	24 days ago
Sérignan	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kryptogem110x (@kryptogem110x) reported 2 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  peter (@A7068AP) reported 3 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  NM1 - (@AimforProfit) reported 3 minutes ago

  @IGcom What is going on , trades not showing or closing, and support at a standstill.

• 
  Mouse Pillow (@ChazWood5) reported 7 minutes ago

  @englandcricket @IGcom Is this the worst England side to ever tour Australia?

• 
  Sengoku (@Sengoku21524499) reported 8 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  Casino Capital (@CasinoCapital) reported 9 minutes ago

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  Alan McGee (@Alan_McGee_UK) reported 14 minutes ago

  @IGcom Good podcast. It would be even better if you got mirror advice. 2 Terrible mirrors in the background.

• 
  🅰️ndrew Brahms (@inthe_flowers) reported 16 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock

• 
  Amynah (@Amynah_Aziz) reported 16 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 17 minutes ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  options_222 (@options_222) reported 18 minutes ago

  @IGcom @Polymarket Damn right 😬

• 
  DartronTrading (@DartronTrading) reported 19 minutes ago

  @MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.

• 
  Gaurav Jindal (@gj100596) reported 24 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  Emeka N (@emeka89) reported 25 minutes ago

  @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify

• 
  dismantle_ (@JJJorange) reported 25 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  Tarjei Thomassen (@technoteee) reported 26 minutes ago

  @IGcom Too bad IG are so expensive trading equities 🫤

• 
  rohitchad18 (@rohitchad18) reported 27 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  peter (@A7068AP) reported 27 minutes ago

  @IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.

• 
  TomMcAdamNo5 (@McAdamNo5) reported 33 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  interactive investor (ii) (@ii_couk) reported 37 minutes ago

  @frankzondervan2 @IGcom Sorry to hear that you are having issues. If you would like us to look into what is going wrong please contact us via secure message or call us on 0345 607 6001 and we can assist over the phone.

• 
  Ric₿ezos (@BezosRic) reported 39 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  Foz (@flounders912) reported 41 minutes ago

  @IGClientHelp Hey, I've been asked to upload ID but the verification link on the website seems to be disabled and the app doesn't prompt it or seemingly have anywhere to upload. Is verification down ? Ta

• 
  Tony S (@scotty648) reported 43 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  KryptoBeast (@BeastKrypto10x) reported 44 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a compensation up to 1000$ for verifiable admin work. Genuine cases only. @IGcom

• 
  Harald Hadrada (@HaraldHadrada2) reported 47 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  smudgedan (@Smudgedann) reported 51 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  MB (@MBdaytrading) reported 51 minutes ago

  been holding for @IGcom for over 30 mins ! awful

• 
  Buttercup Serenity (@cthao2101) reported 55 minutes ago

  @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you

• 
  MB (@MBdaytrading) reported 55 minutes ago

  @IGcom not working on companies like vod even!!!

• 
  ShareSpeccy (@ShareSpeculator) reported 56 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.