IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (61%)
• Trading platform (23%)
• Website (13%)
• Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	9 days ago
Stuttgart	Login	28 days ago
Brest	Trading platform	28 days ago
Valence	Website	28 days ago
Le Puy-en-Velay	Login	28 days ago
Elne	Login	28 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Breakout Capital Ventures (@BreakoutCV) reported 9 seconds ago

  @djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2

• 
  DV8OR (@dv8or1) reported 34 seconds ago

  Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

• 
  gin&pinklemonade (@Woodywudpeck) reported 3 minutes ago

  Just shows you how bad @IGcom are ..I have a stop at 49.7p with spreadex but that WASN'T triggered so they have not used genuine prices. Complaint sent

• 
  JJ (@investing256) reported 3 minutes ago

  @IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?

• 
  Dougparkspropertynest (@network_surrey) reported 7 minutes ago

  @IGcom On hold 16 minutes to try and get help logging in…. Still no answer, this is a joke of a service IG… what is happening ??!!!

• 
  fundamentally its a bargain (@its_fundamental) reported 8 minutes ago

  @IGcom @Therichardralph @IBKR Says the company whose platform is down at a crucial time of day as market opens in US. I would suggest looking at ii - they are a quality operation unlike IG. IG will just disappoint.

• 
  STUPPYTRADER (@stuppytrader) reported 10 minutes ago

  @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no substantive response; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

• 
  Ric₿ezos (@BezosRic) reported 10 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  T Baba (@Boltlightning77) reported 11 minutes ago

  @IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login

• 
  Dave (@djp4976) reported 15 minutes ago

  @TheMoneySponge @IGcom US stocks have always been fine for orders, it’s always been poor U.K. side, especially the smaller more illiquid companies, even if stock is there and you place your order below that level it never seems to fill, I would have hoped if they at removing request for quote that orders would improve but after speaking to a few not sure it will. What’s the point having a trading account with @IGcom if you can’t trade through the platform, more like a holdco than anything else. Anyway, I’ll see how bad it is next week when migrated and go from there

• 
  MB (@MBdaytrading) reported 19 minutes ago

  @CJinvestor52365 @Jimzi1 @IGcom Awful

• 
  अनिल (@paapikeeda) reported 22 minutes ago

  Not able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom

• 
  🅰️ndrew Brahms (@inthe_flowers) reported 23 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock

• 
  Macro Joe (@wealthelf) reported 24 minutes ago

  @HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!

• 
  Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reported 26 minutes ago

  Over 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit

• 
  MB (@MBdaytrading) reported 29 minutes ago

  been holding for @IGcom for over 30 mins ! awful

• 
  Andrewdc208 (@andrewdc208) reported 29 minutes ago

  @IGClientHelp did ur system just go down?

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 35 minutes ago

  as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

• 
  Dave (@djp4976) reported 37 minutes ago

  @IGcom You’re going to lose a hell of a lot of investors from your platform shortly due to these changes coming in, looks like no more ‘Request for Quote’ orders, limit and market orders only, wouldn’t be so bad if your orders actually got filled, you’ve always been useless with those, seems like only US stocks get filled with U.K. stocks sat there being unfilled all day even when there’s plenty of stock available within that order price

• 
  Perihelion (@PeriHelion96002) reported 41 minutes ago

  @IGcom The platform's fecked. No help or communications to customers.

• 
  gin&pinklemonade (@Woodywudpeck) reported 42 minutes ago

  Anyone else having issues logging into @IGcom can't get in on any apps of accounts

• 
  gkandola79 (@gskandola79) reported 45 minutes ago

  @IGcom Can’t get into my account… fix it straightaway, how can someone trade with an account that can’t be logged into @IGClientHelp @IGcom

• 
  smudgedan (@Smudgedann) reported 46 minutes ago

  @DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares

• 
  GOD OF NOTHING (@GODOFFI) reported 48 minutes ago

  @MBdaytrading @IGcom They always have problems !! Why do you even use them? I stopped using them in 2023 as they couldn't even issue a simple P&L statement despite explaining to their so called accounts how it's done 🙈

• 
  Joel Deakin (@JMHDeakin) reported 49 minutes ago

  @GeordiePhilUK Provide a new option great - default for all customers awful 😑! Part of the #IGG @IGcom push to alienate customers.

• 
  Mahakala (@waimeazach) reported 49 minutes ago

  @IGcom @PiQMarkets This is not true. Quantum computing solves very specific problems, it will not compete with gpu’s

• 
  Harald Hadrada (@HaraldHadrada2) reported 51 minutes ago

  @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

• 
  Daveodee (@daveodee) reported 52 minutes ago

  @IGcom All platforms going down just before the open and cannot contact anyone ? Even your AI assistant has taken the day off WTF ?

• 
  STUPPYTRADER (@stuppytrader) reported 56 minutes ago

  @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no response beyond GIO..; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

• 
  Nassar Sandusky (@NassarSandusky) reported 59 minutes ago

  @TheMoneySponge @IGcom What platform are you switching too? I’ve only joined at the start of the year they are awful. Thought it just me who couldn’t log in