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IG status: trading issues and outage reports

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Full Outage Map

IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

  • 61% Login (61%)
  • 23% Trading platform (23%)
  • 13% Website (13%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent IG outage reports came from the following cities:

CityProblem TypeReport Time
London Trading platform 3 days ago
Stuttgart Login 22 days ago
Brest Trading platform 22 days ago
Valence Website 22 days ago
Le Puy-en-Velay Login 22 days ago
Elne Login 22 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

  • QuantumStateX
    QuantumX (@QuantumStateX) reported

    @IGcom Customer Service Down

  • KarmjitR
    Karmjit Riarh (@KarmjitR) reported

    @TheMoneySponge @IGcom It’s down in Singapore too

  • JJJorange
    dismantle_ (@JJJorange) reported

    @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

  • tardigrade911
    Trafalgar (@tardigrade911) reported

    @IGcom It is down, and as usual no feedback from their clients support.

  • VolaViking
    The Volatility Viking (@VolaViking) reported

    @DickyVenter @The_Huntsman23 @IGcom Same issue; doesn't look like a hack though either, don't spread information like that

  • Woodywudpeck
    gin&pinklemonade (@Woodywudpeck) reported

    Anyone else having issues logging into @IGcom can't get in on any apps of accounts

  • BuksNCofy
    Humaira A (@BuksNCofy) reported

    @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

  • plaste
    Tom Norman (@plaste) reported

    @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

  • MBdaytrading
    MB (@MBdaytrading) reported

    @CJinvestor52365 @Jimzi1 @IGcom Awful

  • Read_That_Right
    It's No Joke. (@Read_That_Right) reported

    @2grokornot2grok @11invest @IGcom It's got to have something to do with it................to be honest I want to leave IG. too expensive.........too any issues like this. cheaper alternative about, but worried about the migration time as i've got active positions Long and anticipating a BO soon.

  • FColoe
    Fred Coloe (@FColoe) reported

    @IGClientHelp hi IG. There appears to be an issue with the mobile iPhone app. When I log in I get a message “session timed out. Please login again” and the app then goes to log in screen.

  • andrewdc208
    Andrewdc208 (@andrewdc208) reported

    @IGClientHelp did ur system just go down?

  • MBdaytrading
    MB (@MBdaytrading) reported

    been holding for @IGcom for over 30 mins ! awful

  • GeorgeW31810800
    George Wood (@GeorgeW31810800) reported

    @IGcom Down over 30 mins now.

  • Molibar
    Molibar (@Molibar) reported

    @IGcom So is IG down now, or is it just me?

  • GeorgeW31810800
    George Wood (@GeorgeW31810800) reported

    @Molibar @IGcom Yes it’s down for me too. Right before US open…. Very poor

  • frankzondervan2
    Frankz (@frankzondervan2) reported

    @IGcom can I now only set buy and sell limits to trade? I thought @ii_couk were bad, but this isn't great

  • djp4976
    Dave (@djp4976) reported

    If it ain’t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

  • stockupnow1702
    Cushnut (@stockupnow1702) reported

    @IGcom I am having problems logging in and your status page is not working. Is there a problem?

  • daveodee
    Daveodee (@daveodee) reported

    @IGcom All platforms going down just before the open and cannot contact anyone ? Even your AI assistant has taken the day off WTF ?

  • logan_000711
    logan (@logan_000711) reported

    @I_am_DipCh @englandcricket @IGcom With all due respect, you're not body mechanics expert,he was still bowling 90 miles so calm down ☝🏻👍🏻 maybe just cramps as morgan said in comms

  • thedarkonexx
    JB (@thedarkonexx) reported

    @IGClientHelp Platform is down but no message on your X account?

  • BezosRic
    Ric₿ezos (@BezosRic) reported

    @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

  • Mark_Newton1
    Mark Newton (@Mark_Newton1) reported

    @djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.

  • LorenzettiRob
    Roberto Lorenzetti (@LorenzettiRob) reported

    @Molibar @IGcom it’s down for me too.

  • waimeazach
    Mahakala (@waimeazach) reported

    @IGcom @PiQMarkets This is not true. Quantum computing solves very specific problems, it will not compete with gpu’s

  • wsbxsg
    wsbx (@wsbxsg) reported

    @IGcom IG down again!! wtf man

  • ItsBrandon_FM
    Brands (@ItsBrandon_FM) reported

    @IGcom this login error needs to be fixed immediately. Nobody can access their accounts and there has been no update on what’s happening

  • TheMoneySponge
    💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported

    as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

  • yoshiwatusi
    Yoshiwatusi 𐤊 (@yoshiwatusi) reported

    @iKoppie @IGcom They doing the bitmex/coinbase cant login