IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (40%)
• Trading platform (40%)
• Website (13%)
• Withdrawals (7%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	8 days ago
Narbonne	Login	8 days ago
Charleville-Mézières	Website	8 days ago
Figeac	Login	9 days ago
Clichy	Login	13 days ago
Sérignan	Trading platform	20 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Buttercup Serenity (@cthao2101) reported 3 minutes ago

  @MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out

• 
  QuantumX (@QuantumStateX) reported 4 minutes ago

  @IGcom Customer Service Down

• 
  Richard (@Richard85801567) reported 13 minutes ago

  @IGcom IG zero support main line inoperable London number no one answers live chat and WhatsApp get left hanging IG is utter dog **** do not risk your money on IG join any other ANY but if

• 
  smudgedan (@Smudgedann) reported 17 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Jebiga 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported 18 minutes ago

  @IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.

• 
  Brooksy (@brooksyruns89) reported 23 minutes ago

  @RhysBenjamin @englandcricket @IGcom He’s hardly a scapegoat? He’s awful

• 
  Abs B (@AbsB498343) reported 24 minutes ago

  @englandcricket @IGcom Whats happened to Ducketts form? Hope he gets these awful innings out of his system before the Ashes. Tbf was an unplayable delivery

• 
  gin&pinklemonade (@Woodywudpeck) reported 26 minutes ago

  @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo

• 
  Malcolm Ace (@Mal_Ace) reported 30 minutes ago

  @englandcricket @IGcom Tough on Potts. Shows the errors of selection on tour and past three years. No real alternatives. Too easy to stay in the team, as long as you have the ‘attributes’

• 
  Noah Silverman, PhD (@noah_phd) reported 30 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  RightOn (@RightOn10) reported 31 minutes ago

  @englandcricket @IGcom High quality act . Class Act through and through

• 
  Harald Hadrada (@HaraldHadrada2) reported 32 minutes ago

  @bonker99 @TradersDesk7jd @IGClientHelp Just stupid isn’t it. I guess that’s what happens when you make it free. They earn betting against us

• 
  Emeka N (@emeka89) reported 32 minutes ago

  @IGcom I’ve been on hold for almost 2 hours. Is your customer service phone line open today or not? On google it says 24/7 today, on the app it says it is outside normal working hours Please clarify

• 
  logan (@logan_000711) reported 35 minutes ago

  @I_am_DipCh @englandcricket @IGcom With all due respect, you're not body mechanics expert,he was still bowling 90 miles so calm down ☝🏻👍🏻 maybe just cramps as morgan said in comms

• 
  Kryptogem110x (@kryptogem110x) reported 37 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  Ruud Kist (@Ruud_Kist) reported 38 minutes ago

  @IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"

• 
  scottie (@dingle1964) reported 40 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  CT🪐 (@gercekci_V) reported 41 minutes ago

  @IGcom MAYBE YOU SHOULD HAVE A FASTER REACHABLE CUSTOMER SERVICE ESPECIALLY WHEN YOUR SYSTEMS ARE NOT RESPONDING!!!

• 
  Harald Hadrada (@HaraldHadrada2) reported 43 minutes ago

  @IGClientHelp Can you please update us ASAP. Your service and response is toilet. You used to be a pillar or trading and standards. Your now well.......

• 
  Casino Capital (@CasinoCapital) reported 44 minutes ago

  Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.

• 
  Gurkin (@gurkin192) reported 45 minutes ago

  @IGcom Portal not working..... WTF?!

• 
  Matt (@MattySP500) reported 46 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Josh (@Josh56024482) reported 47 minutes ago

  @RhysBenjamin @englandcricket @IGcom Popes been bad for ages

• 
  Girish Menon (@wildlifegiri) reported 47 minutes ago

  @englandcricket @IGcom The worst team ever

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 48 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  Mr R (@MrR1chmond) reported 52 minutes ago

  @IGSquawk @IGcom have you not woken up yet? System down?

• 
  Jumpers for Goalposts (@UKFootie66) reported 52 minutes ago

  @englandcricket @IGcom What an awful bowling line up

• 
  MattBrookes (@MattBrookes3) reported 52 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  Matt (@MattySP500) reported 52 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Cam (@CamTortola97) reported 53 minutes ago

  @IGClientHelp Issue with platform?