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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (67%)
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Website (33%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Radstock |
Website | |
| Kendal |
Trading platform | |
 Leer |
Trading platform | |
| Portsmouth |
Trading platform | |
| Basingstoke |
Trading platform | |
| Brandenburg an der Havel |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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CAINO
(@caino_wins) reported
What's the odds @IGcom goes down when markets open? #silversqueeze
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Rob
(@JuceeRob) reported
@IGClientHelp Please can you advise of the best Telephone number and opening hours for a U.K. customer please.
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KJB
(@kjbiggar) reported
@IGClientHelp @SellarsIan Is this issue being resolved??
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Myles Junior
(@myles_junior) reported
@IGcom Have sent a complaint to the regulatory body. Pure market manipulation and disgusting behaviour. I'll be sure to let everyone I possibly can to never use your platform again.
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Simon
(@SDN2788) reported
@dfajardito @IGcom @FSCS Hargreaves Lansdown although they’ve been having teething problems at market open every last week.
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Chongus Khan
(@KhanChongus) reported
@IGcom Disgusting. I'm an existing cleint and I pay for the service of buying extremely volatile stocks. If you can afford to buy out tastytrade, you can afford to sort your servers out. Please do better.
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KJB
(@kjbiggar) reported
@IGClientHelp having issues with multiple logins this morning. Login on my PC but as soon as I login on Ap on tablet or phone - boots me out of PC, login on PC boots me out of aps. Had this happen on another occasion awhile back
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jamieguru
(@jamieguru) reported
@IGClientHelp I have been attempting to log in for two days, where do I find the IG live chat support?
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jczhang
(@jczhang2010) reported
@IGcom This doesn't make sense. System was down during key hours on Friday so could not trade, now buying is totally not allowed. What's a professional platform! What's a professional decision!
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Nigel Pais
(@nigelpais) reported
@IGcom Has anyone else been executed at worst price on the open - a million miles from the order level?
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Fred Coloe
(@FColoe) reported
@IGClientHelp hi guys. There appears to be another technical issue this morning. Charts are not loading properly on mobile devices. Chart settings are being deleted or returned to default each time I log out/in.
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Life Is The Game
(@LifeIsTheGame3) reported
@jasoncartwright @Stevolution76 @IGcom If it runs bad blame IG not people playing stonks
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Just_a_simple_painter
(@deleted_user546) reported
@JSyborg @IGcom @SharePickers Wouldn't have any issue opening or closing if it was actually a free market.
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Tradethetrend
(@Tradethetrendco) reported
@IGClientHelp AGAIN! This morning still errors, 4th session in a row now, Randomly being logged out from the trading platform!
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DJ Ohm / Visions
(@anti_atlas_) reported
@IGcom - you will go down with the rest of the Wall Street crooks in the aftermath of all of this. Halting buys but allowing sells is not legitimate and clear market manipulating. You would have thought you would have learned from what has happened to RH
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Olly Carter
(@OllyAlgae) reported
@IGClientHelp How long will it take to receive a considered reply from your help desk? And can you assure me that this will never happen again?
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Martin McLaughlin
(@martinmcln) reported
@IGClientHelp Due to the recent extreme volatility, and in order to prioritise the service we give our existing clients, we are not allowing any new positions to be opened on the US stocks GameStop and AMC Entertainment. WTF is going on here😡 This needs to be investigated
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Anthony
(@ManLikeBugsy) reported
@IGClientHelp Your account is almost active. Before you start dealing, please contact us on +44 207 892 6886. Been trying to call for 2 days it just puts me through to music, live help doesn't answer, please activate my account.
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Chris Fernand
(@chrisfernandior) reported
@IGcom Meaning: Due to extreme volatility, and to prioritise the service we give our existing clients: HEDGE FUNDS, we are not allowing any new oppositions to be opened on $GME 🚀 and $AMC 🚀 because if retail traders keep buying $GME and $AMC our clients: the HEDGE FUNDS
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Kunaal Kaushik
(@kaushik_kunaal) reported
@IGcom why am I not allowed to Slv. This poor quality platform is a criminal enterprise and I’m taking my money out once some orders actually go through. More painful than buying crypto in 2016.
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DB
(@kpasamd) reported
@IGClientHelp every day I can’t login. What is going on with this platform?
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Life Is The Game
(@LifeIsTheGame3) reported
@jasoncartwright @Stevolution76 @IGcom Im nor part of it, but nice people who become billionare with this are :) check what happened to stupid robinhood owners.
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ireallywonder
(@Dajobix) reported
@IGcom Using volatility as an excuse? **** you @IGcom. You broke your own terms of service. Goodbye.....I'm closing my account
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Ian Sellars
(@SellarsIan) reported
from
Pickering, England
@IGClientHelp are you aware of log in problems system keeps logging me out ?
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CAINO
(@caino_wins) reported
@RawlinsonJw @IGcom Yes that popped up on the app that $GME is no longer tradeable on the platform, wasn't able to buy or sell last week anyway as the app was down! 🙄
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Yoda
(@yodahanforce) reported
@IGcom being shite again, cant add to #odx coming up with false error
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Lawrence Barrett
(@LTBarrett) reported
@IGClientHelp How can one of the biggest UK trading platforms logically block new trades on AMC and GME for existing customers? Surely you should block new registrations? I feel completely let down and will be looking to move.
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Ross Johnson
(@RossJohnson17) reported
@jasoncartwright @IGcom I have also been on the bad end of the stick with other trades related to the recent outages, but this isn't the first time IG have had difficulties with their servers. God help us if there's a crash.
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Chris Hughes
(@Therealhughes) reported
@IGcom no longer offering GME or AMC In order to prioritise the service we give our existing clients, IG is not currently allowing any new positions to be opened on the US stocks GameStop and AMC Entertainment. Clients are still able to close existing positions.
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KJB
(@kjbiggar) reported
@SellarsIan @IGClientHelp I received a direct message from IG saying they were working to fix this