IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (63%)
- Trading platform (22%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuttgart
|
Login | 5 days ago |
 Brest
|
Trading platform | 5 days ago |
|
Valence
|
Website | 5 days ago |
|
Le Puy-en-Velay
|
Login | 5 days ago |
|
Elne
|
Login | 5 days ago |
|
Paris
|
Trading platform | 5 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Breakout Capital Ventures (@BreakoutCV) reported@djp4976 @IGcom @LondonSouthEast I get live trade quotes with IG, only have an isa but there’s no alteration to the service from my experience! Never had RSP or L2
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Buttercup Serenity (@cthao2101) reported@MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out
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Usifoh_J 💙🇳🇬🇬🇧 (@johnusifoh) reported@IGcom Your Trading platform is down for almost an hour now and no communication or updates when this would be resolved.
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Molibar (@Molibar) reported@IGcom So is IG down now, or is it just me?
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Anandhi Chetlur (@anandhichetlur) reported@LBC @IGClientHelp App has recovered but customer services is awful
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dismantle_ (@JJJorange) reported@IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.
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wsbx (@wsbxsg) reported@IGcom Down and no updates.just manage to logged in for 1 min to close 2 of my 4 positions before getting kicked out again. Seriously this is pathetic.
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Richard Knop (@richardknop) reportedSeems both main website and mobile app are down, can't login @IGClientHelp
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Amynah (@Amynah_Aziz) reported@IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.
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Ryno (@Mister_Ryno) reported@IGcom What's happening with your desktop site and mobile app?? Both went down simultaneously just after the US opened today? No response from the helpdesk.
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Dougparkspropertynest (@network_surrey) reported@IGcom On hold 16 minutes to try and get help logging in…. Still no answer, this is a joke of a service IG… what is happening ??!!!
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DV8OR (@dv8or1) reported@IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.
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Macro Joe (@wealthelf) reported@HLInvest systems still down. Zero ability to trade. Adds to my experience of repeated resilience issues, admin friction, delays, and inability to act when it matters. @IGcom — serious opportunity here. Why is your SIPP not execution-only? Requiring adviser sign-off to transfer is completely out of step with modern, self-directed investors. Build it properly and you’ll win a lot of business...certainly mine...be quick!
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cynicalanalyst (@cynicalanalyst2) reported@11invest @IGcom You're having problems as well?
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james kiernan (@jameski07874400) reported@IGClientHelp can’t login via app or web ??
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gin&pinklemonade (@Woodywudpeck) reported@Blowster85 @Butterheart886 One issue is @IGcom stopping trading in it in June ..might havexan impact if forced sellers..I've yet to find a broker I can transfer to
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DustinDuster (@VVIIIVVIIIVVIII) reported@IGcom Basically a non existent client support, you better give back the losses we’re forced to take due to your technical error!!
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Private Insto (@privateinsto) reported@IGcom have you gone out of business ? No answer from your phones and emails and the platform is down Shocker Is this the end ?
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gold rutile 🌄 (@rutile369) reported@IGcom cannot log in - give us more info about the problem
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Ankit Atri (@ankit_atri_99) reported@englandcricket @IGcom what a quality bowler, shame on stokes n mccullum mafia who never give Ollie robinson a fair chance, he should've been the leader of eng's bowling after anderson n board.
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AnnRaj (@anandhichetlur) reported@IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please
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MattBrookes (@MattBrookes3) reported@LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?
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Julian (@InvestingJulian) reported@igcom still can’t login after over an hour. Anyone know what’s going on?
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Gagan Kashyap (@kashyapgagan) reported@IGClientHelp Both App and web login is down??? what is the issue and when you are going to fix??
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Dougparkspropertynest (@network_surrey) reported@IGcom is there ANYONE answering your phones or Whatsapp help messages ??!!!… not able to log in to my account via mobile or laptop and am finding it impossible to speak to anyone !!!… now been on hold for 9 minutes !
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Daveodee (@daveodee) reported@GeordiePhilUK @IGcom @IGClientHelp I see IG as quiet on here as their customer service was during the outage.
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wolfofperth (@wolfofperth) reported@IGClientHelp hello I need help can I provide help let’s see how long to get a reply
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Amynah (@Amynah_Aziz) reported@IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?
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MB (@MBdaytrading) reported@IGcom not working on companies like vod even!!!
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jelt (@InfoJelt) reported@IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.