IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (69%)
• Login (15%)
• Withdrawals (8%)
• Website (8%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Sérignan	Trading platform	6 days ago
Perpignan	Trading platform	6 days ago
Bordeaux	Trading platform	6 days ago
London	Trading platform	29 days ago
Markt Schwaben	Trading platform	30 days ago
Castleford	Withdrawals	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NM1 - (@AimforProfit) reported 1 minute ago

  @IGcom What is going on , trades not showing or closing, and support at a standstill.

• 
  Humaira A (@BuksNCofy) reported 1 minute ago

  @igcom @igclienthelp Been waiting for 2 hours on your WhatsApp ‘service’ + live chat with no response. Simple requests go through convoluted processes; I was promised a 3hr turnaround on a ‘ card verification’ that is still pending over 24hrs later? Shocking customer service!

• 
  Harald Hadrada (@HaraldHadrada2) reported 3 minutes ago

  @IGClientHelp Can you please update us ASAP. Your service and response is toilet. You used to be a pillar or trading and standards. Your now well.......

• 
  MB (@MBdaytrading) reported 4 minutes ago

  @IGcom not working on companies like vod even!!!

• 
  MB (@MBdaytrading) reported 5 minutes ago

  been holding for @IGcom for over 30 mins ! awful

• 
  paul Borrowdale (@BorrowdalePaul) reported 6 minutes ago

  @ChazWood5 @englandcricket @IGcom oh god yes awful bowling attack dodgy wicket keeper no spinner terrible openers.

• 
  KryptoBeast (@BeastKrypto10x) reported 8 minutes ago

  Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only. @IGcom

• 
  King (@KK39072403) reported 14 minutes ago

  @maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38

• 
  Rupert 🇬🇧 (@RGrauholz1871) reported 17 minutes ago

  @ChazWood5 @englandcricket @IGcom No, but this is the worst Australian side since 2011

• 
  Dino - GTFC (@DinoGTFC) reported 18 minutes ago

  @andygill76 @englandcricket @IGcom If he can neck a pint down quicker then Duckett he might get in

• 
  IG (@IGcom) reported 21 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  Rich On Macro (@RichOnMacro) reported 22 minutes ago

  @kev123703 @IGcom It’s not the borrow that’s the problem, 10 minutes after Harper requests him to get borrow, he says they are short 100m of stock! Even with borrow, then it would be highly unethical to slot 5 different banks in £20m each just before a -8% announcement! You’d get cut off from all!

• 
  smudgedan (@Smudgedann) reported 26 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Buttercup Serenity (@cthao2101) reported 28 minutes ago

  @MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out

• 
  Neil Sanderson (@ChinUpChubbly) reported 29 minutes ago

  @maneco1964 @IGcom Forgot my phone today, just found out $50 barrier is broken 👍

• 
  Rosen (@AZMIH_Rosen) reported 29 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  LairdElmski (@LairdElmski) reported 32 minutes ago

  @CasinoCapital @IGcom Sold this am @46.15 ..can't help myself...short June and July puts still thou Great call ..hope you stay on board

• 
  Matt (@MattySP500) reported 33 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Wally ****** (@Wally_Was_Here) reported 35 minutes ago

  @IGcom Damn bro, how do we get into the action

• 
  RightOn (@RightOn10) reported 44 minutes ago

  @englandcricket @IGcom High quality act . Class Act through and through

• 
  Dougparkspropertynest (@network_surrey) reported 44 minutes ago

  @IGcom any reason i keep getting ‘log in error please try later’ when trying to log in through your app ??

• 
  Tom Norman (@plaste) reported 48 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  alexander ellison (@alhellison) reported 50 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?

• 
  DV8OR (@dv8or1) reported 50 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  logan (@logan_000711) reported 52 minutes ago

  @I_am_DipCh @englandcricket @IGcom With all due respect, you're not body mechanics expert,he was still bowling 90 miles so calm down ☝🏻👍🏻 maybe just cramps as morgan said in comms

• 
  Kryptogem110x (@kryptogem110x) reported 52 minutes ago

  @IGcom Had issues with IG? DM — I’ll help file to FCA/BaFin & offer a small compensation for verifiable admin work. Genuine cases only.

• 
  Victor Cortino (@CortinoVictor) reported 53 minutes ago

  @ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.

• 
  Gaurav Jindal (@gj100596) reported 53 minutes ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG

• 
  Heetan J (@Heetan001) reported 53 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  gin&pinklemonade (@Woodywudpeck) reported 55 minutes ago

  @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo