IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Trading platform (55%)
- Login (27%)
- Withdrawals (9%)
- Website (9%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Trading platform | 22 days ago |
 Markt Schwaben
|
Trading platform | 23 days ago |
|
Castleford
|
Withdrawals | 29 days ago |
 Paris
|
Login | 1 month ago |
 Brussels
|
Trading platform | 1 month ago |
|
Upminster
|
Login | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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CT🪐 (@gercekci_V) reported@IGcom MAYBE YOU SHOULD HAVE A FASTER REACHABLE CUSTOMER SERVICE ESPECIALLY WHEN YOUR SYSTEMS ARE NOT RESPONDING!!!
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Neil Sanderson (@ChinUpChubbly) reported@maneco1964 @IGcom Forgot my phone today, just found out $50 barrier is broken 👍
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smudgedan (@Smudgedann) reported@ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed
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Gaurav Jindal (@gj100596) reported@englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG
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Trader nomad (@trader_nomad) reportedDo not try to open the account with @IGcom it is a nightmare. I sent my personal documents, two different bank account statement from two banks for address verification yet they claim for six weeks it is not enough defying their own rules!!! Further more telephone number they claim they can not reach although I am talking with their support on WhatsApp from that number! Completely ridicolous
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Noah Silverman, PhD (@noah_phd) reported@IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?
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Wally ****** (@Wally_Was_Here) reported@IGcom Damn bro, how do we get into the action
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Martha (@Martha_aka_eve) reported@REDBOXINDIA @IGcom Already the gap down is closing bears are fked
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SimplyGreat (@MiaJenkinsonXXx) reported@MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under
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smudgedan (@Smudgedann) reported@IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.
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J.Hick (@Hickbcfc) reported@englandcricket @IGcom I doubted him never felt so stupid in my life what a player
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Matt (@MattySP500) reportedAnyone else having issues with the charts on IG index @IGcom @IGClientHelp
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DV8OR (@dv8or1) reported@JJJorange @IGcom @financialombuds Same issue for me… useless customer service
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King (@KK39072403) reported@maneco1964 @IGcom #Silver was played and slammed down by almost $3 post it's ATH of $51.38
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Tony S (@scotty648) reported@ChazWood5 @englandcricket @IGcom Certainly the worst prepared
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mark (@sociedadboy) reported@englandcricket @IGcom Stupid shot
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Brooksy (@brooksyruns89) reported@RhysBenjamin @englandcricket @IGcom He’s hardly a scapegoat? He’s awful
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dismantle_ (@JJJorange) reported@IGcom @financialombuds If anyone @IGcom is reading this, I still have had no acknowledgement from my support request sent Friday. I emailed yesterday as follow up for the complaints process.
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Rich On Macro (@RichOnMacro) reported@kev123703 @IGcom It’s not the borrow that’s the problem, 10 minutes after Harper requests him to get borrow, he says they are short 100m of stock! Even with borrow, then it would be highly unethical to slot 5 different banks in £20m each just before a -8% announcement! You’d get cut off from all!
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Foz (@flounders912) reported@IGClientHelp Hey, I've been asked to upload ID but the verification link on the website seems to be disabled and the app doesn't prompt it or seemingly have anywhere to upload. Is verification down ? Ta
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Third Man View (@3rdManView) reported@englandcricket @IGcom Two changes, big questions. 👀 Fresh legs in Bethell & Atkinson, but at 3-0 down, England need more than changes, they need answers. 💥🏏 Boxing Day pressure just went up. 🔥#Ashes #3rdManView
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TheSecretTravelAgent (@japers_1984) reported@IGcom Worst take of the day goes to…..
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IG Client Help (@IGClientHelp) reported@Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.
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Mark Newton (@Mark_Newton1) reported@djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.
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Cam (@CamTortola97) reported@IGClientHelp Issue with platform?
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Jebiga 🇪🇺🏴 🇦🇩🇨🇾🇭🇷🇨🇮 (@Nickpurn300) reported@IGcom @IGClientHelp Unfortunately I will be making a complaint to the Financial Conduct Authority. My account remains blocked, my monies still not transfered out after repeated requests, no reply to DM.
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Girish Menon (@wildlifegiri) reported@englandcricket @IGcom The worst team ever
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Heetan J (@Heetan001) reportedI would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.
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Harald Hadrada (@HaraldHadrada2) reported@bonker99 @TradersDesk7jd @IGClientHelp Just stupid isn’t it. I guess that’s what happens when you make it free. They earn betting against us
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PeeKay (@PrasKon) reported@rprasannag @englandcricket @IGcom I don't think they should be sent back. Support them. Did they do anything inappropriate?