IG status: trading issues and outage reports

Problems in the last 24 hours

IG signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (62%)
• Trading platform (23%)
• Website (13%)
• Withdrawals (2%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	11 days ago
Stuttgart	Login	30 days ago
Brest	Trading platform	30 days ago
Valence	Website	30 days ago
Le Puy-en-Velay	Login	30 days ago
Elne	Login	30 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  zenXV (@zenxv) reported 1 minute ago

  @IGcom I have an urgent trading issue and been on hold for 45 minutes on webchat, phone and Whatsapp in which time the stock I am trading has had 8% upside. This is terrible for live traders?

• 
  iKopite 🏆*20 (@iKoppie) reported 2 minutes ago

  @IGcom Can you at least update on the website outage? Zero comms or response from support

• 
  Dave (@djp4976) reported 2 minutes ago

  If it ain’t bad enough having @IGcom take away live quotes without warning, we now have @LondonSouthEast displaying no trades

• 
  Lord H (@LordHofH) reported 8 minutes ago

  @IGcom Your trading platform has been down for an hour now for everyone, and no comms to users whatsoever. Sort your Sh.t out for gods sake !

• 
  Usifoh_J 💙🇳🇬🇬🇧 (@johnusifoh) reported 9 minutes ago

  @IGcom Your Trading platform is down for almost an hour now and no communication or updates when this would be resolved.

• 
  Gagan Kashyap (@kashyapgagan) reported 12 minutes ago

  @IGClientHelp Both App and web login is down??? what is the issue and when you are going to fix??

• 
  easterbunnycard (@easterbunnycard) reported 15 minutes ago

  @IGcom Website, Android App, iOS App, Mobile Web App, and API are not processing login. It is poor management and poor service that you post this promotion but no information about your outage after more than 1 hour of outage. Time to look for another platform.

• 
  Barefooted Rascal (@bushy1113) reported 17 minutes ago

  @IGcom This is all very lovely but your platform shutting down just before the market open on such an important day is totally unacceptable

• 
  Ankit Atri (@ankit_atri_99) reported 18 minutes ago

  @englandcricket @IGcom what a quality bowler, shame on stokes n mccullum mafia who never give Ollie robinson a fair chance, he should've been the leader of eng's bowling after anderson n board.

• 
  smudgedan (@Smudgedann) reported 19 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  gkandola79 (@gskandola79) reported 19 minutes ago

  @IGcom Sort this problem out now what are you playing at😡

• 
  Yoshiwatusi 𐤊 (@yoshiwatusi) reported 19 minutes ago

  @iKoppie @IGcom They doing the bitmex/coinbase cant login

• 
  Andy (@Blowster85) reported 20 minutes ago

  @MBdaytrading @IGcom System is down mate. Has been since 2:30pm

• 
  Gonzalo Canete (@GonzaloCanete) reported 23 minutes ago

  Hi @IGcom I opened an account with you to test the quality of your services. I have deposited a considerable amount of funds and have kept the account active through various trading transactions. I have been trying for weeks to resolve a simple query regarding the status of my account and your trading terms. I have been unable to get a response via chat, email or telephone. Customer service seems non-existent, apart from an AI agent on the website to handle general enquiries. If you are reading this, please contact me privately #IG #IGMarkets

• 
  wolfofperth (@wolfofperth) reported 25 minutes ago

  @IGClientHelp hello I need help can I provide help let’s see how long to get a reply

• 
  Joel Deakin (@JMHDeakin) reported 26 minutes ago

  @GeordiePhilUK Provide a new option great - default for all customers awful 😑! Part of the #IGG @IGcom push to alienate customers.

• 
  11invest (@11invest) reported 27 minutes ago

  @IGClientHelp what on earth is going on with your website and app both going down just before market open?? How are we meant to manage and close positions!?

• 
  Amynah (@Amynah_Aziz) reported 34 minutes ago

  @IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?

• 
  Julian (@InvestingJulian) reported 36 minutes ago

  @IGcom what is going on? Still can’t login over an hour later, no status update or anything

• 
  Daveodee (@daveodee) reported 37 minutes ago

  @GeordiePhilUK @IGcom @IGClientHelp I see IG as quiet on here as their customer service was during the outage.

• 
  Harald Hadrada (@HaraldHadrada2) reported 39 minutes ago

  @Smudgedann @robjohnsonrj1 @IGcom Service company and a bloody good one v now a load of **** that bets against us at every juncture and when they are losing shut up shop.

• 
  Buttercup Serenity (@cthao2101) reported 42 minutes ago

  @MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 42 minutes ago

  @IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking

• 
  gin&pinklemonade (@Woodywudpeck) reported 48 minutes ago

  Anyone else having issues logging into @IGcom can't get in on any apps of accounts

• 
  forex 🚜🧑🏻‍🌾🇬🇧 (@1forextrader1) reported 51 minutes ago

  @IGcom Ig down again!!!!!

• 
  Anandhi Chetlur (@anandhichetlur) reported 52 minutes ago

  @LBC @IGClientHelp App has recovered but customer services is awful

• 
  💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported 54 minutes ago

  as expected @IGcom - can't now login to web platform rubbish already started moving my trading account to another provider

• 
  Casino Capital (@CasinoCapital) reported 57 minutes ago

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  Iain Clarke (@iain__clarke) reported 58 minutes ago

  @IGcom @IGClientHelp your platform is down. When will it be open?

• 
  JB (@thedarkonexx) reported 59 minutes ago

  @IGClientHelp Platform is down but no message on your X account?