IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (61%)
- Trading platform (23%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Trading platform | 5 days ago |
 Stuttgart
|
Login | 24 days ago |
 Brest
|
Trading platform | 24 days ago |
|
Valence
|
Website | 24 days ago |
|
Le Puy-en-Velay
|
Login | 24 days ago |
|
Elne
|
Login | 24 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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interactive investor (ii) (@ii_couk) reported@frankzondervan2 @IGcom Sorry to hear that you are having issues. If you would like us to look into what is going wrong please contact us via secure message or call us on 0345 607 6001 and we can assist over the phone.
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🅰️ndrew Brahms (@inthe_flowers) reported@CasinoCapital @IGClientHelp @Trading212 Only issue I have is some tiny float stocks in the UK are really difficult to execute on T212 compared to IG - i.e. I have put a limit buy for the same price on both platforms, IG executed a lot quicker than T212. Maybe the lesson is to avoid illiquid garbage stock
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peter (@A7068AP) reported@IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG
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Gagan Kashyap (@kashyapgagan) reported@IGClientHelp Both App and web login is down??? what is the issue and when you are going to fix??
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DartronTrading (@DartronTrading) reported@MBdaytrading @IGcom I noticed that even II was not working around 12 noon. Has since been rectified, so maybe a wider issue today.
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Amynah (@Amynah_Aziz) reported@IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.
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Fred Coloe (@FColoe) reported@IGClientHelp hi IG. There appears to be an issue with the mobile iPhone app. When I log in I get a message “session timed out. Please login again” and the app then goes to log in screen.
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Buttercup Serenity (@cthao2101) reported@MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out
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alexander ellison (@alhellison) reported@CasinoCapital @IGClientHelp @Trading212 Also use IBKR for normal account. AG bell has good access to most uk micro caps and most fees low but FX is a problem. Maybe split UK and non uk to two accounts?
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ShareSpeccy (@ShareSpeculator) reported@baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.
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iKopite 🏆*20 (@iKoppie) reported@IGcom Can you at least update on the website outage? Zero comms or response from support
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𝕺 (@Qblivionn) reported@TheMoneySponge @IGcom How do you move to a different provider while IG is down?
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the Wise Fool (@theWiseFool8) reported@IGcom Wouldn't bother with IG. If you have a problem.. its impossible to get hold of a human.
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QuantumX (@QuantumStateX) reported@IGcom Customer Service Down
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Paul S (@Paul_S1979) reported@IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.
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T Baba (@Boltlightning77) reported@IGClientHelp Hello, are your mobile platforms having login issues? I can't seem to login
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options_222 (@options_222) reported@IGcom @Polymarket Damn right 😬
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GOD OF NOTHING (@GODOFFI) reported@Woodywudpeck @IGcom They are pure rubbish!! I stopped using them in 2023. They couldn't even issue a simple P&L statement 🙈 despite explaining then how to do it leave alone leave alone platform working smoothly 😬
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QuantumX (@QuantumStateX) reported@IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.
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fundamentally its a bargain (@its_fundamental) reported@IGcom @Therichardralph @IBKR Says the company whose platform is down at a crucial time of day as market opens in US. I would suggest looking at ii - they are a quality operation unlike IG. IG will just disappoint.
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AK (@avinashkaware01) reported@IGClientHelp Extreme platform outage today. I was locked out of my account from 14:30 to 16:30 despite repeated login attempts. This system failure directly prevented me from closing my Daily US Tech 100 Call at DH152.1£, resulting in a great loss. IG should compensate for that.
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NM1 - (@AimforProfit) reported@IGcom What is going on , trades not showing or closing, and support at a standstill.
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wsbx (@wsbxsg) reported@IGcom IG down again!! wtf man
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DV8OR (@dv8or1) reported@JJJorange @IGcom @financialombuds Same issue for me… useless customer service
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Hafiz AI 🇧🇩🇬🇧 (@hafiz_11120) reportedOver 15 minutes on the phone and still no answer @IGcom. Both app and website is down. Can’t lock the profit
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Dougparkspropertynest (@network_surrey) reported@IGcom On hold 16 minutes to try and get help logging in…. Still no answer, this is a joke of a service IG… what is happening ??!!!
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Tortoise investor (@InvestTortoise) reported@andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵
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Andy (@Blowster85) reported@MBdaytrading @IGcom System is down mate. Has been since 2:30pm
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DV8OR (@dv8or1) reported@IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.
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Diz-Plin Trading (@DizPlinTrading) reported@IGcom We have 2 large positions open and are unable to log into either account? Can you fix this immediately please!