IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (50%)
• Trading platform (40%)
• Website (10%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Login	12 days ago
Brussels	Trading platform	14 days ago
Upminster	Login	16 days ago
Bouzigues	Website	1 month ago
Badajoz	Trading platform	1 month ago
Ciempozuelos	Trading platform	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  J.Hick (@Hickbcfc) reported 18 seconds ago

  @englandcricket @IGcom I doubted him never felt so stupid in my life what a player

• 
  Steven Rowe (@Stevenrowe25) reported 3 minutes ago

  @AkshithJha88423 @englandcricket @IGcom Sometimes u have to lower ur expectations I guess cos of the fact it’s very hard to find a good opening combo these 2 do bat well together so maybe they just have to take this stability at the top is a good thing

• 
  Casino Capital (@CasinoCapital) reported 4 minutes ago

  Thinking of moving my SIPP & share a/c's from IG @IGClientHelp to @Trading212 Anyone have a bad thing to say about 212? Or other brokers I should consider? What I REALLY want: Low FX fees Can hold multi-currency Tax return forms every year Options in SIPP (sadly no one offers)

• 
  Matt (@MattySP500) reported 4 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  fundamentally its a bargain (@its_fundamental) reported 5 minutes ago

  @IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.

• 
  Matt (@MattySP500) reported 5 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  DV8OR (@dv8or1) reported 13 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  ShareSpeccy (@ShareSpeculator) reported 15 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  RightOn (@RightOn10) reported 15 minutes ago

  @englandcricket @IGcom High quality act . Class Act through and through

• 
  jelt (@InfoJelt) reported 16 minutes ago

  @IGcom no one answering phone or chat for 2 hours. Someone or a lot of people need to complain to the FCA about this scam company.

• 
  fundamentally its a bargain (@its_fundamental) reported 16 minutes ago

  Any answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.

• 
  Tom Norman (@plaste) reported 18 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  𝐂𝐚𝐫𝐩𝐞𝐝𝐢𝐞𝐦 (@the_carpdiem1) reported 21 minutes ago

  @englandcricket @IGcom It's okkk.. no problem

• 
  Heetan J (@Heetan001) reported 24 minutes ago

  @IGcom so far your service has been atrocious. Not only have I called and emailed and filled a formal complaint but no one has had the decency to called me back…

• 
  Tarjei Thomassen (@technoteee) reported 24 minutes ago

  @IGcom Too bad IG are so expensive trading equities 🫤

• 
  rohitchad18 (@rohitchad18) reported 26 minutes ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  Noah Silverman, PhD (@noah_phd) reported 27 minutes ago

  @igcom @IGClientHelp @IGLabs Does anybody actually look at your whatsapp, intercom, or x messages? Getting any kind of support from your team is nearly impossible.

• 
  Reality (@Factchecker2000) reported 31 minutes ago

  @ChazWood5 @englandcricket @IGcom Nah, the last 3 tours were just as bad. 0-3* 0-4 0-4 0-5 England cricket is trash. The only question mark is how the far are they so arrogant?!?!

• 
  Kryptogem110x (@kryptogem110x) reported 35 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  Aaron ***** (@AaronCocks86016) reported 36 minutes ago

  @ChazWood5 @englandcricket @IGcom Worst bowling attack for sure, it’s horrible

• 
  Geraint Morris ⚡️🔋 (@TheWelshBull) reported 38 minutes ago

  @englandcricket @IGcom If the run stays away and the boys bat the overs they cruise home here. Imagine knocking them off 0 down

• 
  Victor Cortino (@CortinoVictor) reported 38 minutes ago

  @ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.

• 
  QuantumX (@QuantumStateX) reported 42 minutes ago

  @IGcom Well, not that you'll be able to trade them because IG's customer support is always unavailable.

• 
  Mr Downs (@MrD23English) reported 43 minutes ago

  @englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.

• 
  TomMcAdamNo5 (@McAdamNo5) reported 44 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  CarlRambo2025 (@CarlRambo2025) reported 45 minutes ago

  @IGcom Why isn't XRP on your picture? Solano breaks down every 2nd month

• 
  Abs B (@AbsB498343) reported 51 minutes ago

  @englandcricket @IGcom Whats happened to Ducketts form? Hope he gets these awful innings out of his system before the Ashes. Tbf was an unplayable delivery

• 
  bobfromthebell (@bobfromthebell) reported 56 minutes ago

  @PAFCRyan @englandcricket @IGcom A few hours lost to bad weather…all that did was prolong India’s misery and allow me to grab a couple of beers and a sandwich to enjoy whilst revelling in victory. Test cricket is about the away side adapting to conditions they’re not used to. India will need to overcome

• 
  Joseph Mata CRYPTO (@GetChillSnoopy) reported 59 minutes ago

  @IGClientHelp withdrawals getting denied, no reason explained. Email sent and now account cannot login. Of course this happens when the weekend hits.

• 
  Casino Capital (@CasinoCapital) reported 59 minutes ago

  Hey @IGClientHelp, do you think you'll ever fix your share dealing accounts so it shows which currencies/amounts my funds are in? Just one of those basic things that's annoying enough I'll prob close my account over.