IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (45%)
• Website (27%)
• Login (27%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Bouzigues	Website	6 hours ago
Badajoz	Trading platform	4 days ago
Ciempozuelos	Trading platform	5 days ago
Hackney	Trading platform	5 days ago
London	Login	18 days ago
Berlin	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TheSecretTravelAgent (@japers_1984) reported 46 seconds ago

  @IGcom Worst take of the day goes to…..

• 
  Tan Eriogerg (@nasteegee) reported 6 minutes ago

  @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

• 
  ShareSpeccy (@ShareSpeculator) reported 7 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  Mr•K (@Mr_K2015) reported 9 minutes ago

  @IGcom Can’t login to my account?

• 
  James Oxley (@Stock8115) reported 10 minutes ago

  @mark_etters @IGSquawk @IGClientHelp IG customer service is dreadful. Like a call centre.

• 
  Victor Cortino (@CortinoVictor) reported 11 minutes ago

  @ChazWood5 @englandcricket @IGcom Yes. Easily. By far the worst.

• 
  smudgedan (@Smudgedann) reported 14 minutes ago

  @IGcom a real prince amongst thieves when it comes to the online brokers. Not only offering a ubiquitous service, but giving it gratis and not telling their clients what they can and can’t invest in. Take note @HLInvest and Interactive Investor

• 
  IG Client Help (@IGClientHelp) reported 15 minutes ago

  @Mr_K2015 @IGcom Sorry to hear you're having trouble. We'll DM you shortly to understand more about the issue and help get it sorted as quickly as possible.

• 
  Matt (@MattySP500) reported 18 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Mark Thomas (@mtstormus) reported 19 minutes ago

  @englandcricket @IGcom Umpire been paid to help the Indians by the ICC again

• 
  Topinfo (@TopTradersADVFN) reported 19 minutes ago

  @ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops

• 
  Ruud Kist (@Ruud_Kist) reported 21 minutes ago

  @IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"

• 
  Deanna LeCoyte (@radiodandy75) reported 21 minutes ago

  @IGcom @DraconicIntel That's awful after so much hard work and expectations 💔

• 
  Heetan J (@Heetan001) reported 30 minutes ago

  @IGcom so far your service has been atrocious. Not only have I called and emailed and filled a formal complaint but no one has had the decency to called me back…

• 
  JB (@thedarkonexx) reported 31 minutes ago

  Hi @IGClientHelp . I have a GBP Share Dealings account and want to hold the balance in USD, and buy and sell U.S shares with USD only. I've tried changing the currency settings to "Manual", but when selling U.S shares the value still gets converted to GBP. Any help appreciated

• 
  Sengoku (@Sengoku21524499) reported 34 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  Matt (@MattySP500) reported 34 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Joseph Mata CRYPTO (@GetChillSnoopy) reported 36 minutes ago

  @IGClientHelp withdrawals getting denied, no reason explained. Email sent and now account cannot login. Of course this happens when the weekend hits.

• 
  Matt (@MattySP500) reported 41 minutes ago

  @IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.

• 
  MattBrookes (@MattBrookes3) reported 44 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  Jay J (@JibbaJabb) reported 46 minutes ago

  @billericaybaggy @moving_charlie @IGcom Cost of money goes up = asset prices go down. It's not rocket science.

• 
  smudgedan (@Smudgedann) reported 47 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 48 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  paul Borrowdale (@BorrowdalePaul) reported 51 minutes ago

  @ChazWood5 @englandcricket @IGcom oh god yes awful bowling attack dodgy wicket keeper no spinner terrible openers.

• 
  Josh (@Josh56024482) reported 53 minutes ago

  @RhysBenjamin @englandcricket @IGcom Popes been bad for ages

• 
  gin&pinklemonade (@Woodywudpeck) reported 53 minutes ago

  @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo

• 
  ATHAR (@Atharcrypto) reported 53 minutes ago

  @IGcom Let’s help your project get the attention it deserves. Work with us—DM me!

• 
  bobfromthebell (@bobfromthebell) reported 56 minutes ago

  @PAFCRyan @englandcricket @IGcom A few hours lost to bad weather…all that did was prolong India’s misery and allow me to grab a couple of beers and a sandwich to enjoy whilst revelling in victory. Test cricket is about the away side adapting to conditions they’re not used to. India will need to overcome

• 
  Noah Silverman, PhD (@noah_phd) reported 56 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  Trader nomad (@trader_nomad) reported 57 minutes ago

  Do not try to open the account with @IGcom it is a nightmare. I sent my personal documents, two different bank account statement from two banks for address verification yet they claim for six weeks it is not enough defying their own rules!!! Further more telephone number they claim they can not reach although I am talking with their support on WhatsApp from that number! Completely ridicolous