IG status: trading issues and outage reports
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Full Outage Map
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Problems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
- Login (63%)
- Trading platform (22%)
- Website (13%)
- Withdrawals (3%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuttgart
|
Login | 7 days ago |
 Brest
|
Trading platform | 7 days ago |
|
Valence
|
Website | 7 days ago |
|
Le Puy-en-Velay
|
Login | 7 days ago |
|
Elne
|
Login | 7 days ago |
|
Paris
|
Trading platform | 7 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Norman (@plaste) reported@wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)
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Amynah (@Amynah_Aziz) reported@IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?
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Tortoise investor (@InvestTortoise) reported@andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵
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Mark Newton (@Mark_Newton1) reported@djp4976 @IGcom There customer service is zero, call centre staff giving out wrong information. Philippines and Eastern Europe call centres useless. Their IT infrastructure is 3rd world & needs upgrading, but they spend 000's millions on new acquisitions to the detriment of the platform.
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💰 𝑺𝒑𝒐𝒏𝒈𝒆 💰 (@TheMoneySponge) reported@IGcom have made bucket loads from me over the last 10 years - if they turn off live quotes and L2 then they’ll lose another 10+ years of business Not to mention their recent behaviour around Aquis and customer service is shocking
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अनिल (@paapikeeda) reportedNot able to log in to mobile or desktop apps. Have the grace to at least post a message about this issue. I am getting so pissed off with IG and their support. You are destroying what was a great platform. Its a disgrace. @IGClientHelp @IGTradingFloor @IGcom
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Andrewdc208 (@andrewdc208) reported@IGClientHelp did ur system just go down?
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Paul S (@Paul_S1979) reported@IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.
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Harald Hadrada (@HaraldHadrada2) reported@Mikenarm @IGcom Because they are **** now and not a service company and just spread betters betting v clients
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MB (@MBdaytrading) reported@CJinvestor52365 @Jimzi1 @IGcom Awful
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Dougparkspropertynest (@network_surrey) reported@IGcom is there ANYONE answering your phones or Whatsapp help messages ??!!!… not able to log in to my account via mobile or laptop and am finding it impossible to speak to anyone !!!… now been on hold for 9 minutes !
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james kiernan (@jameski07874400) reported@IGClientHelp can’t login via app or web ??
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Anandhi Chetlur (@anandhichetlur) reported@LBC @IGClientHelp if the ig app and website doesn’t work and there is no help (20 minutes on the phone, WhatsApp), what do customers do? This happens os often. What happens if there is margin call? Is there any regulator looking at these provides or are they above the law?
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logan (@logan_000711) reported@I_am_DipCh @englandcricket @IGcom With all due respect, you're not body mechanics expert,he was still bowling 90 miles so calm down ☝🏻👍🏻 maybe just cramps as morgan said in comms
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smudgedan (@Smudgedann) reported@IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.
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Noah Silverman, PhD (@noah_phd) reported@IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing
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NM1 - (@AimforProfit) reported@IGcom What is going on , trades not showing or closing, and support at a standstill.
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gin&pinklemonade (@Woodywudpeck) reportedJust shows you how bad @IGcom are ..I have a stop at 49.7p with spreadex but that WASN'T triggered so they have not used genuine prices. Complaint sent
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howsmygf (@howsmygf) reported@IGcom still cant login
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smudgedan (@Smudgedann) reported@DavidBurton1971 @Aquis_Exchange @IGcom Need a credible solution for this. What benefits does this migration offer customers that that outweighs the aggravation for holders of Aquis shares
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zenXV (@zenxv) reported@IGcom I have an urgent trading issue and been on hold for 45 minutes on webchat, phone and Whatsapp in which time the stock I am trading has had 8% upside. This is terrible for live traders?
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Dougparkspropertynest (@network_surrey) reported@IGcom Is there ANYONE answering your phones or Whatsapp Help messages ??!!… now been on hold for nearly 10 minutes !… this is NOT a great service at all. How can i get help to log in to my account?… am unable to via either mobile or laptop !
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Perihelion (@PeriHelion96002) reported@network_surrey @IGcom Same problem. On the phone to their helpdesk - been kept on hold for 1.5h now.
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Cushnut (@stockupnow1702) reported@IGcom I am having problems logging in and your status page is not working. Is there a problem?
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George Wood (@GeorgeW31810800) reported@IGcom Down over 30 mins now.
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Julian (@InvestingJulian) reported@igcom it’s working now. Why no announcement or customer service?
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Dougparkspropertynest (@network_surrey) reported@IGcom On hold 16 minutes to try and get help logging in…. Still no answer, this is a joke of a service IG… what is happening ??!!!
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Ric₿ezos (@BezosRic) reported@DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.
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Buttercup Serenity (@cthao2101) reported@MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out
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11invest (@11invest) reported@IGcom Have you been hacked? Can’t get into anything and even your platform status page is down. Losing so much money as I can’t close trades