Is IG down?

Problems in the last 24 hours

IG signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Login (62%)
• Trading platform (23%)
• Website (13%)
• Withdrawals (2%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	12 days ago
Stuttgart	Login	1 month ago
Brest	Trading platform	1 month ago
Valence	Website	1 month ago
Le Puy-en-Velay	Login	1 month ago
Elne	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Molibar (@Molibar) reported 2 minutes ago

  @IGcom So is IG down now, or is it just me?

• 
  peter (@A7068AP) reported 6 minutes ago

  @IGSquawk @IGcom @IGTradingFloor Please "fix" Wall St, daily options.

• 
  11invest (@11invest) reported 8 minutes ago

  @IGcom what on earth is going on with your website and app both going down just before US market open?? How are we meant to manage and close positions!?

• 
  james kiernan (@jameski07874400) reported 10 minutes ago

  @IGClientHelp can’t login via app or web ??

• 
  ⚡️GeordiePhil⚡️ (@GeordiePhilUK) reported 12 minutes ago

  IG advertising on the up IG client service tanking Over the last year the quality of service all round from @IGcom has been shocking. @IGClientHelp what is going on!

• 
  wsbx (@wsbxsg) reported 12 minutes ago

  @IGcom IG down again!! wtf man

• 
  MB (@MBdaytrading) reported 12 minutes ago

  @IGcom so says goto status page then get this !! @IGcom This page is currently inactive and can only be viewed by team members. To see this page, sign in or request an account.

• 
  Roberto Lorenzetti (@LorenzettiRob) reported 14 minutes ago

  @Molibar @IGcom it’s down for me too.

• 
  11invest (@11invest) reported 18 minutes ago

  @IGcom Have you been hacked? Can’t get into anything and even your platform status page is down. Losing so much money as I can’t close trades

• 
  logan (@logan_000711) reported 19 minutes ago

  @I_am_DipCh @englandcricket @IGcom With all due respect, you're not body mechanics expert,he was still bowling 90 miles so calm down ☝🏻👍🏻 maybe just cramps as morgan said in comms

• 
  Jason Hopps (@Jasonhopps) reported 19 minutes ago

  @IGcom would be helpful if your website worked, #IG. Down for ages an no updates, no customer help?

• 
  smudgedan (@Smudgedann) reported 22 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  𝕺 (@Qblivionn) reported 26 minutes ago

  @TheMoneySponge @IGcom How do you move to a different provider while IG is down?

• 
  D.B.A. Galbraith (@DeeBeeEyyGee) reported 27 minutes ago

  @CasinoCapital @IGClientHelp @Trading212 I looked into this recently. According to CoPilot, you can trade options in an IBKR SIPP if you go through a SIPP admin such as Westerby Trustee Services or atsipp. Assuming CoPilot is correct, I might go down this route

• 
  Barefooted Rascal (@bushy1113) reported 27 minutes ago

  @IGcom This is all very lovely but your platform shutting down just before the market open on such an important day is totally unacceptable

• 
  Paul S (@Paul_S1979) reported 29 minutes ago

  @IGcom shocking customer service today. Executed an order way off market and now been trying to get through to someone for over an hour. Seriously considering moving my business if this is the norm.

• 
  Noah Silverman, PhD (@noah_phd) reported 30 minutes ago

  @IGClientHelp @IGLabs @IGcom Been trying to get technical support for over a week. Nobody at your company replies to your website chat, whatsapp, or even messages on X. Every one of your support channels claims 24/7. This is disappointing

• 
  MB (@MBdaytrading) reported 32 minutes ago

  been holding for @IGcom for over 30 mins ! awful

• 
  Ryno (@Mister_Ryno) reported 32 minutes ago

  @IGcom What's happening with your desktop site and mobile app?? Both went down simultaneously just after the US opened today? No response from the helpdesk.

• 
  Tortoise investor (@InvestTortoise) reported 33 minutes ago

  @andrewdc208 @IGClientHelp I'm having the same problem. You can't even view the server status page 😵

• 
  Amynah (@Amynah_Aziz) reported 38 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  STUPPYTRADER (@stuppytrader) reported 42 minutes ago

  @IGClientHelp I’ve been trying since 6 Aug to get answers on MT5 position limits and split-order pricing. I was referred to Customer Experience, but have had no substantive response; today’s WhatsApp query has sat unread since 07:25. Can someone please pick this up?

• 
  Anandhi Chetlur (@anandhichetlur) reported 44 minutes ago

  @LBC @IGClientHelp if the ig app and website doesn’t work and there is no help (20 minutes on the phone, WhatsApp), what do customers do? This happens os often. What happens if there is margin call? Is there any regulator looking at these provides or are they above the law?

• 
  interactive investor (ii) (@ii_couk) reported 45 minutes ago

  @frankzondervan2 @IGcom Sorry to hear that you are having issues. If you would like us to look into what is going wrong please contact us via secure message or call us on 0345 607 6001 and we can assist over the phone.

• 
  Andrewdc208 (@andrewdc208) reported 46 minutes ago

  @IGClientHelp did ur system just go down?

• 
  DustinDuster (@VVIIIVVIIIVVIII) reported 47 minutes ago

  @IGcom Your website and app are down!!!! I’m in a position !!! Fix it now!!!

• 
  GOD OF NOTHING (@GODOFFI) reported 48 minutes ago

  @Woodywudpeck @IGcom They are pure rubbish!! I stopped using them in 2023. They couldn't even issue a simple P&L statement 🙈 despite explaining then how to do it leave alone leave alone platform working smoothly 😬

• 
  GOD OF NOTHING (@GODOFFI) reported 52 minutes ago

  @MBdaytrading @IGcom They always have problems !! Why do you even use them? I stopped using them in 2023 as they couldn't even issue a simple P&L statement despite explaining to their so called accounts how it's done 🙈

• 
  DV8OR (@dv8or1) reported 53 minutes ago

  @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.

• 
  MB (@MBdaytrading) reported 54 minutes ago

  @GODOFFI @IGcom Actually really like the platform , but yes the issues are really frustrating