IG down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Website (25%)
• Login (25%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Berlin	Login	4 days ago
Southwark	Login	5 days ago
Radstock	Website	22 days ago
Kendal	Trading platform	1 month ago
Leer	Trading platform	2 months ago
Portsmouth	Trading platform	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TOM BEDFORD (@Tom_Bedford) reported 1 second ago

  @RichTheNewbie @IGcom Same issue. Very annoying of late.

• 
  William (@FtseSpecialist) reported 26 seconds ago

  @IGClientHelp Platform down again. Mobile not working. Website not working. Reports all over internet and not even a tweet to clients. Bad service

• 
  Trelawney (@trelawney89) reported 49 seconds ago

  @IGcom Yet again your platform is down. This is the third time this week. Can you fix this urgently please?

• 
  John Meadowcroft (@covjohn123) reported 3 minutes ago

  @IGClientHelp Hello??? Platform is STILL down!!! Can you fix this ASAP?!

• 
  HellishTrevTrader (@HellishTrader) reported 5 minutes ago

  @IGClientHelp are you aware your platform is down ??? I’ve been on hold to the phone line for 15 mins now 😡😡😡

• 
  a (@ctbuk73) reported 8 minutes ago

  @IGcom Probably the biggest trading day for retail traders ever and you close your platform down and stop us getting access to our own money. Disgraceful.

• 
  Johan (@JohanDXB) reported 14 minutes ago

  @IGcom IG not working

• 
  Jack (@jack_r_m) reported 15 minutes ago

  @IGClientHelp And you don’t even bother to dignify your customers will a Tweet explaining there’s a problem. Pathetic.

• 
  DietCoke7 (@L4V1124610) reported 15 minutes ago

  @IGClientHelp terrible Sort out the access to the platform!!

• 
  Ashraf Laidi (@alaidi) reported 17 minutes ago

  Platform of at least 1 major UK online broker has been down for over 1 hr . I will not specify which. #unacceptable. It is 1 of these 3. @IGcom @CMCMarkets @CityIndex #forex

• 
  elly #KBF (@elly_gov) reported 19 minutes ago

  What is going with stock exchange’s @IGClientHelp @RishiSunak everything is down

• 
  Vikas Kansra (@VikasKansra) reported 27 minutes ago

  @IGClientHelp Having issues loging in my account, can you please help, tried ringing but no answers

• 
  Tim (@timpav7) reported 29 minutes ago

  @IGcom do you have mice running your systems. Every day same time app and desktop goes down. Costing money everyday this week. Completely unacceptable

• 
  Steeve S (@steeve_inv) reported 30 minutes ago

  @milbshake @IGClientHelp and again today at market open... still ongoing issue

• 
  Sami Mansour (@S_Dezigns) reported 33 minutes ago

  @IGClientHelp @milbshake @IGClientHelp That is not right. Your system is still down and we can't log into our accounts.

• 
  ST (@StelTriteos) reported 33 minutes ago

  @IGcom why is your app always down in the afternoon me and @timpav7 are trying to take over the world here

• 
  TravellingTrader #SILVERSQUEEZE (@TravellingTrad2) reported 37 minutes ago

  @IGClientHelp site not working AGAIN

• 
  Vikas Kansra (@VikasKansra) reported 39 minutes ago

  @IGClientHelp I cant login my account

• 
  Krasimir Petrov (@KrasimirBPetrov) reported 41 minutes ago

  @milbshake @IGClientHelp This is how they seem to deal with the hassle to provide liquidity for thei positions their customers open. So instead to shut down specific stocks, they decide to “technically” forfeit their services for the sake of not making some hedge funds angry. Pathetic.

• 
  ZJS_Ret (@ZJS_Ret) reported 41 minutes ago

  @Woodysue @IGSquawk @IGClientHelp Absolutely dire service, when you are unable to take action on your positions as a result of platform unreliability. Clearly no resilience provided and so far I see no communication from IG

• 
  Ivor Kovic (@ivorkovic) reported 43 minutes ago

  @IGcom App is down, web is down. Terrible. I have zero control over my stocks/money at the moment. Even more terrifying to see now that others have been reporting this for days. You need to fix this NOW.

• 
  maneco64 (@maneco1964) reported 43 minutes ago

  @IGcom WTF is going on! I had problems logging in and have been on hold on the phone for 15 minutes! Why don't you hire proper brokers like in the old days so they can talk to clients instead of buying another firm for $1 billion!!!!

• 
  William (@FtseSpecialist) reported 45 minutes ago

  @IGClientHelp @milbshake Platform down again. Mobile not working. Website not working. Reports all over internet and not even a tweet to clients. Bad service #leaveIG

• 
  Ale Maniscalchi (@ManiscalchiAle) reported 47 minutes ago

  @pengsucculents @IGcom same bro they are having problems we are smashing wall street bro SIT TIGHT

• 
  Carlos (@OutCntxtParadox) reported 47 minutes ago

  @IGcom 3 days in a row the platform goes down from 1430 onwards, is time to do something about it guys! Telephone is of no use from this time either!!

• 
  monir (@udmon74) reported 54 minutes ago

  @IGClientHelp what’s going on can’t log on? Rubbish service you guys are providing. Not taking calls either.. very poor.

• 
  Mohammed Sabur (@saburmo) reported 55 minutes ago

  @IGClientHelp I've been getting a Service Connection Failure for the past 15 to 20 minutes. This is the third time it's happened in past 3 days. Get your act together because you're looking like amateurs. I could be forced to use another platform.

• 
  BRS (@bhriggs) reported 55 minutes ago

  @IGcom both Web and App platforms are not working

• 
  Jason Nicholls (@jas251068) reported 55 minutes ago

  @IGClientHelp No issues are sorted out you usless bunch of clowns

• 
  dan brooksbank (@dan_brooksbank) reported 58 minutes ago

  @IGClientHelp, I see no tweets in your feed about todays shambles. Still down