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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (86%)
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Website (14%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kendal |
Trading platform | |
 Leer |
Trading platform | |
| Portsmouth |
Trading platform | |
| Basingstoke |
Trading platform | |
| Brandenburg an der Havel |
Trading platform | |
| Leer |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Benny Trades
(@BennyTrades) reported
@IGClientHelp terrible time for your servers to crash!
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راشد بن جرش الفلاسي
(@RashidBJ) reported
@IGTV @IGcom @JeremyNaylor_IG Hi, need some help to register on IG
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James Brierley
(@jbrierley1) reported
@IGClientHelp Platform down
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Jyaire Sax
(@JyaireSax) reported
@IGcom Can Someone please help me. I've been trying to activate my account for days now.
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Nathanael Allen
(@nathanaeltrader) reported
@IGClientHelp Your platform is down and won’t let me close out some positions which is costing me money, please help.
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M.A
(@NMA138) reported
@IGClientHelp hi no one seems to be picking up the singapore helpline at 1pm singapore local time on a workday. Does the help desk close for lunch by any chance?
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RookieTrader
(@Rooky_Trader) reported
@igcom - is your site down, guys?
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Benedict Gong
(@Eggy_benny) reported
@IGClientHelp 30 minutes on hold for Customer Services - is anybody manning the phones today?
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jaxx7048
(@jaxx7048) reported
@IGClientHelp Strangely though when I called as a new customer... someone picked up instantly but didn’t / couldn’t / weren’t willing to resolve my trade instruction.
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Dr Ezzy 📈💰🚀🤑
(@EzIntenso) reported
@nigelpm_uk @IGClientHelp They work against the retail investors to cover hedge funds asses. And the platform is down on top of it. ******* ****.
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Ian Jackson
(@i_Jackson) reported
@IGClientHelp platform is down at the NYSE open is unacceptable
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M@H
(@modges_m) reported
@IGClientHelp Tried to call people on help line. Waited 45 mins. No one picked up. Spoke to someone on your IB chat. Who couldn't help. I asked them to arrange for someone to call me. Said no one could help and just email generic email address. How can i speak to a real person at your company?
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Edward Jones
(@shergar83) reported
@IGClientHelp same issue again, cannot login. I can no longer trust you.
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Edward Jones
(@shergar83) reported
@IGClientHelp How about letting people login and actually access their accounts???
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Greg Costello
(@itsgregcostello) reported
@IGClientHelp what about all the other issues that are not resolved?
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Dr Ezzy 📈💰🚀🤑
(@EzIntenso) reported
@DipDeity My broker @IGcom closed options for $GME too. The platform isn’t working, their call centre is shut down. It’s coordinated, I don’t believe in coincidence.
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Jyaire Sax
(@JyaireSax) reported
@IGClientHelp Can someone please help. I've been trying to activate my account for days now.
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Dorin Symon
(@DorinSymon) reported
@IGClientHelp multiple emails, phone calls, webchat since December, over 10 hrs of effort to find a solution...and yet no help, not even a response from IG to activate my account. About to leave!
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Mark Heath
(@markheathmellor) reported
. @IGClientHelp what's going on? web platform is down?
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wrhhn hgbjhbb
(@lasch111) reported
@IGClientHelp I get “market is not online” error when trying to put in a sell limit order for GME?
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RookieTrader
(@Rooky_Trader) reported
@IGClientHelp Your site is down guys?
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liam black
(@lblack001) reported
Great service from @IGcom I had a problem with my account and they called me back the next day and sorted it over the phone in 2 min, more reasons to be leaving Etoro. Thanks 😎
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Jeremiah Von Poppleton III
(@JemPoppleton) reported
@IGClientHelp Your platforms gone down again !!
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eaglefineart
(@gallery100000) reported
@IGClientHelp Why the all-white display on the trading platform? Is this a glitch? All the menu bars and tabs are now white. It's rubbish. Again why?
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TM
(@SterlingHappyTM) reported
@IGClientHelp Frustrated. No one on team can explain the error on my statement. Spent about 45 mins and still got nowhere. If this is not clarified, I will seriously consider not adding more investment in IG!!!
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Hoyin
(@iamhoyinng) reported
@IGClientHelp can you fix the Airbnb chart on the spreadbet? It isn’t showing candles.
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Qamar Hussain
(@qamar_hussain1) reported
@IGClientHelp I received a reply & the excuse was abominable, I require a remedy for the lack of communication & communication in a timely & effective manner before you even contemplate doing anything that effectuates my live account, it's an outrage & damn right unprofessional!
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Jeremiah Von Poppleton III
(@JemPoppleton) reported
@IGClientHelp Your platform has gone down again, can't login
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Nathanael Allen
(@nathanaeltrader) reported
@DoNotFadeMe @IGcom IG always does it at the worst times 🙄
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standard deviation
(@AIMstockpicks) reported
@IGClientHelp @IGcom IG is down it seems.