IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Login (33%)
• Website (11%)
• Withdrawals (6%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	14 hours ago
Narbonne	Login	17 hours ago
Charleville-Mézières	Website	1 day ago
Figeac	Login	2 days ago
Clichy	Login	6 days ago
Sérignan	Trading platform	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  dismantle_ (@JJJorange) reported 6 minutes ago

  @IGClientHelp So next steps is complaints to see if we can conclude an understanding. There is no point displaying a closed positon to a customer and then arbitrarily reconciling to another point in time.

• 
  matt92 (@matt92__) reported 7 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  Amynah (@Amynah_Aziz) reported 10 minutes ago

  @IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?

• 
  dismantle_ (@JJJorange) reported 10 minutes ago

  @IGcom @financialombuds I am also still pending a reply to this issue from last week, they have gone beyond 1 business day.

• 
  Buttercup Serenity (@cthao2101) reported 10 minutes ago

  @MBdaytrading @IGcom they are a shitshow they screwed up my account so cant get mkt orders and calling me a liar despite screenshots after 1 week terminated the chat unresolved customer service is the worst i have ever come across i am transferring out

• 
  fundamentally its a bargain (@its_fundamental) reported 14 minutes ago

  @IGClientHelp @IGcom Just withdrew money from my account and it appeared in my bank account instantly (as is the case mainly). I withdrew money on Friday at 3:31 pm to put it in savings ac for weekend - still not arrived at my bank NEED CONSISTENCY OF SERVICE - LOST INTEREST

• 
  Sach 🌏 (@sachsyd) reported 17 minutes ago

  Rubbish service at @IGClientHelp @IGAus #asxnews #ausbiz #asx

• 
  Casino Capital (@CasinoCapital) reported 18 minutes ago

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  Singh V.R. (@Singhcricguy) reported 22 minutes ago

  @englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.

• 
  Cam (@CamTortola97) reported 24 minutes ago

  @IGClientHelp Issue with platform?

• 
  Noah Silverman, PhD (@noah_phd) reported 24 minutes ago

  @IGClientHelp Your AI Bot chat is worthless, and consistently gives incorrect information. Some of your API documentation is out-of-date, and it seems impossible to speak to an actual human on a phone call. How are we supposed to get any support?

• 
  the Wise Fool (@theWiseFool8) reported 30 minutes ago

  @IGcom Wouldn't bother with IG. If you have a problem.. its impossible to get hold of a human.

• 
  ShareSpeccy (@ShareSpeculator) reported 30 minutes ago

  @baz_trading @IGcom Hmm, yeah. Just read it. Sounds awful. Sounds like it’s going to be the same as Trading212. I’ll see what it’s like but if so, I’ll transfer my ISA and the others I manage elsewhere. Shame.

• 
  J-M (@JM1ZZX) reported 31 minutes ago

  @IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.

• 
  MB (@MBdaytrading) reported 34 minutes ago

  @IGcom not working on companies like vod even!!!

• 
  Grassroots North Wales (@NWSportDave) reported 36 minutes ago

  @McAdamNo5 @englandcricket @IGcom Top class?? Two of the worst, one just a little better than the other, but both lousy with pathetic bowling attacks

• 
  WARDELL (@MrFord_10037) reported 40 minutes ago

  @englandcricket @IGcom So Mark Wood went down for 1 test huh

• 
  MB (@MBdaytrading) reported 41 minutes ago

  @CJinvestor52365 @Jimzi1 @IGcom Awful

• 
  Peroni (@BantheGoldKit) reported 43 minutes ago

  @englandcricket @IGcom Shame that the rest of them batting are useless. Playing stupid shots

• 
  Tan Eriogerg (@nasteegee) reported 46 minutes ago

  @englandcricket @IGcom Do you English folk just consider it a loss as soon as the boys get on the plane to come down here to convict/peasant land?

• 
  DV8OR (@dv8or1) reported 46 minutes ago

  @JJJorange @IGcom @financialombuds Same issue for me… useless customer service

• 
  TomMcAdamNo5 (@McAdamNo5) reported 46 minutes ago

  @NWSportDave @englandcricket @IGcom Awful standard bar root and brook

• 
  10xHunter (@10xHunter) reported 48 minutes ago

  @IGcom fix your website. The buy and sell buttons are not updating the live price. Also, your AI helpbot is terrible.

• 
  Rob ⭐⭐️ (@LordBadshot) reported 48 minutes ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

• 
  David O'Brien (@DavidB87425) reported 50 minutes ago

  @RhysBenjamin @englandcricket @IGcom He should never have been on tour, at least Crawley has sort of good history down under and Duckett's got a good average.

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 53 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  scottie (@dingle1964) reported 56 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  Matt (@MattySP500) reported 59 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 59 minutes ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  Gaurav Jindal (@gj100596) reported 1 hour ago

  @englandcricket @IGcom That's a good comeback from England after being 1-0 down in the series. A lot of work to do but a good start #SLvENG