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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (70%)
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Login (20%)
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Website (10%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Ross 📈🚀
(@hometraderross) reported
@SalihKirmizi12 @IGcom The problem is they are all starting to do it, I never thought IG would join the bandwagon..
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Chris Hughes
(@Therealhughes) reported
@IGcom no longer offering GME or AMC In order to prioritise the service we give our existing clients, IG is not currently allowing any new positions to be opened on the US stocks GameStop and AMC Entertainment. Clients are still able to close existing positions.
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Martin McLaughlin
(@martinmcln) reported
@IGClientHelp Due to the recent extreme volatility, and in order to prioritise the service we give our existing clients, we are not allowing any new positions to be opened on the US stocks GameStop and AMC Entertainment. WTF is going on here😡 This needs to be investigated
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Eye Emmay Patriot
(@TSleepyjoe) reported
@pasteech @Mateo_Lamuno @IGcom The risk comes only from the first one to decide and choose the specific stock. It is as simple as that, we are taking risks by continuing to buy buy buy knowing these scumbags who have billions off doing the same **** every time and now it is a problem because we are making $$?
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Kunaal Kaushik
(@kaushik_kunaal) reported
@IGcom why am I not allowed to Slv. This poor quality platform is a criminal enterprise and I’m taking my money out once some orders actually go through. More painful than buying crypto in 2016.
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Ian Sellars
(@SellarsIan) reported
from
Pickering, England
@IGClientHelp are you aware of log in problems system keeps logging me out ?
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StockInvestor
(@StockInvestor16) reported
@IGClientHelp There is something called TCF and IG index is regulated by the FCA. If you have been affected by the supposed IT issues/ Systems issues and have as a direct consequence lost money, or lost profit, then you need to detail this. Make a official complaint. If you don’t make a
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Myles Junior
(@myles_junior) reported
@IGcom Have sent a complaint to the regulatory body. Pure market manipulation and disgusting behaviour. I'll be sure to let everyone I possibly can to never use your platform again.
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Rob
(@JuceeRob) reported
@IGClientHelp Please can you advise of the best Telephone number and opening hours for a U.K. customer please.
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Simon
(@SDN2788) reported
@dfajardito @IGcom @FSCS Hargreaves Lansdown although they’ve been having teething problems at market open every last week.
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CAINO
(@caino_wins) reported
@RawlinsonJw @IGcom Yes that popped up on the app that $GME is no longer tradeable on the platform, wasn't able to buy or sell last week anyway as the app was down! 🙄
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KJB
(@kjbiggar) reported
@IGClientHelp having issues with multiple logins this morning. Login on my PC but as soon as I login on Ap on tablet or phone - boots me out of PC, login on PC boots me out of aps. Had this happen on another occasion awhile back
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StockInvestor
(@StockInvestor16) reported
@JohanDXB @IGcom Because they are absolute clowns. You can tell that, by the fact they offer a sharedealing service on the phone, but a lot of the time it takes 30-45mins to answer a form. They are a complete joke!!!!
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Nigel Pais
(@nigelpais) reported
@IGcom Has anyone else been executed at worst price on the open - a million miles from the order level?
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Life Is The Game
(@LifeIsTheGame3) reported
@jasoncartwright @Stevolution76 @IGcom If it runs bad blame IG not people playing stonks
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ireallywonder
(@Dajobix) reported
@IGcom Using volatility as an excuse? **** you @IGcom. You broke your own terms of service. Goodbye.....I'm closing my account
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Anthony
(@ManLikeBugsy) reported
@IGClientHelp Your account is almost active. Before you start dealing, please contact us on +44 207 892 6886. Been trying to call for 2 days it just puts me through to music, live help doesn't answer, please activate my account.
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StockInvestor
(@StockInvestor16) reported
@IGcom Please note, IG does not currently offer anything as their systems are down daily and people can’t access their accounts.
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Just_a_simple_painter
(@deleted_user546) reported
@JSyborg @IGcom @SharePickers Wouldn't have any issue opening or closing if it was actually a free market.
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Olly Carter
(@OllyAlgae) reported
@IGClientHelp How long will it take to receive a considered reply from your help desk? And can you assure me that this will never happen again?
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jamieguru
(@jamieguru) reported
@IGClientHelp I have been attempting to log in for two days, where do I find the IG live chat support?
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StockInvestor
(@StockInvestor16) reported
@RichardMans1 @IGcom I think FIX is the appropriate word in this whole debarcal.
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StockInvestor
(@StockInvestor16) reported
@IGcom @gamerti44700836 No one interested in your apologies. What they are interested in, is being able to access their accounts and investments, as they are losing money in a falling market all because of your supposed bad IT. If you can provide the proper infrastructure,you should handle clients funds
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Bulls&BearsPLC
(@BBearsplc) reported
@IGcom Live Chat is useless , always broken, message service on twitter is useless, 4 days to respond, your platform does not appear to be live , even though I pay for it and your "change" "%change" figures are not accurate..Really disappointed.
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Life Is The Game
(@LifeIsTheGame3) reported
@jasoncartwright @Stevolution76 @IGcom Im nor part of it, but nice people who become billionare with this are :) check what happened to stupid robinhood owners.
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jczhang
(@jczhang2010) reported
@IGcom This doesn't make sense. System was down during key hours on Friday so could not trade, now buying is totally not allowed. What's a professional platform! What's a professional decision!
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Chongus Khan
(@KhanChongus) reported
@IGcom Disgusting. I'm an existing cleint and I pay for the service of buying extremely volatile stocks. If you can afford to buy out tastytrade, you can afford to sort your servers out. Please do better.
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Ross Johnson
(@RossJohnson17) reported
@jasoncartwright @IGcom I have also been on the bad end of the stick with other trades related to the recent outages, but this isn't the first time IG have had difficulties with their servers. God help us if there's a crash.
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CAINO
(@caino_wins) reported
What's the odds @IGcom goes down when markets open? #silversqueeze
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Lawrence Barrett
(@LTBarrett) reported
@IGClientHelp How can one of the biggest UK trading platforms logically block new trades on AMC and GME for existing customers? Surely you should block new registrations? I feel completely let down and will be looking to move.