IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (50%)
• Login (33%)
• Website (11%)
• Withdrawals (6%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Montpellier	Login	5 days ago
Narbonne	Login	5 days ago
Charleville-Mézières	Website	5 days ago
Figeac	Login	6 days ago
Clichy	Login	10 days ago
Sérignan	Trading platform	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rob ⭐⭐️ (@LordBadshot) reported 2 minutes ago

  @Smudgedann @IGcom Not a happy ship. New mgmt seem to be doing their best to destroy what was a great brand. Trouble is they are printing cash with all this vol so mgmt will believe their own hype. Clients will vote with their feet imo.

• 
  smudgedan (@Smudgedann) reported 2 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  matt92 (@matt92__) reported 3 minutes ago

  📊 Deal Status: ACCEPTED ✅ or 📊 Deal Status: REJECTED ❌ ❌ Reason: [exact IG error message] Any tech experts on here #IG #TradingView #Replit @tradingview @ReplitSupport @IGClientHelp

• 
  Mr Downs (@MrD23English) reported 5 minutes ago

  @englandcricket @IGcom Atkinson, Carse, Tongue and Jacks is without doubt the worst bowling attack of all test-playing nations. Aus to post 500+ in their first innings.

• 
  Amynah (@Amynah_Aziz) reported 5 minutes ago

  @IGcom Client Services help desk referred the matter to backend team to investigate & resolve, still awaiting. I may be a very small fish but am a potential customer; very disappointed with your service.

• 
  MB (@MBdaytrading) reported 6 minutes ago

  been holding for @IGcom for over 30 mins ! awful

• 
  Mouse Pillow (@ChazWood5) reported 7 minutes ago

  @englandcricket @IGcom Is this the worst England side to ever tour Australia?

• 
  jack (@johnmar74440222) reported 9 minutes ago

  @englandcricket @IGcom WTF WID THIS FRAUD TEAM

• 
  Singh V.R. (@Singhcricguy) reported 12 minutes ago

  @englandcricket @IGcom Looks bad but Good luck to change the stat- The last time England won a test match in Australia was when- a. Kohli was yet to make his test debut. b. Joe Root didn’t play any one of his 161 Test matches.

• 
  Kryptogem110x (@kryptogem110x) reported 16 minutes ago

  @IGcom Important for IG customers: If you experienced incorrect balances, unjustified spread/fee charges, or trades allowed on non-covered funds, please file a formal complaint with BaFin (DE) or the FCA (UK) now. I can help affected customers draft submissions (checklist + evidence pac

• 
  smudgedan (@Smudgedann) reported 16 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  Casino Capital (@CasinoCapital) reported 22 minutes ago

  @chippycapital I actually like IG generally, am probably one of their longest-standing customers (last century!), but damn @IGClientHelp they'll just ignore you when you try and suggest tiny UX changes that would improve their systems. Am on verge of shutting all my accounts except spreadbet

• 
  IG Client Help (@IGClientHelp) reported 25 minutes ago

  @knox_trading @IGcom We're sorry about this. We're aware of the issue affecting ASX on our platform. If you need to make changes or open a new ASX position, please call us as our Dealers are ready to help. Thanks so much for your patience while we work on resolving this.

• 
  DartronTrading (@DartronTrading) reported 29 minutes ago

  @MBdaytrading @IGcom I bought VOD via II, could not get a RFQ around 12. Also using IG, so familiar with the issue. II now working. Have IG announced this? or is the 'upgrade' on the quiet.

• 
  Ruud Kist (@Ruud_Kist) reported 31 minutes ago

  @IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"

• 
  Jess-No flags because I actually am British (@JessSalop) reported 31 minutes ago

  @RhysBenjamin @englandcricket @IGcom Having stuck with Pope this far, I think they should have kept him in but dropped him down the order. As Travis Head did, one of the other senior batters should have had the stones to volunteer to go up the order.

• 
  nick h (@NickHol06) reported 41 minutes ago

  @IGcom having issues getting a quote anyone else ????

• 
  Mr R (@MrR1chmond) reported 42 minutes ago

  @IGSquawk @IGcom have you not woken up yet? System down?

• 
  Tom Norman (@plaste) reported 45 minutes ago

  @wealthelf @HLInvest @IGcom I'm trying out Trading212 for an ISA and not having any issues so far. Had it for about 6 months. (Though was an expensive spread for a smallcap.)

• 
  Wally ****** (@Wally_Was_Here) reported 45 minutes ago

  @IGcom Damn bro, how do we get into the action

• 
  Buttercup Serenity (@cthao2101) reported 45 minutes ago

  @IGClientHelp chat requests ignored or 24 hour plus response fobbed off responses more delays emails ignored promised problem referred then fob off response more screenshots action promised will update when response then chat terminated unresolved what a horrible company you

• 
  Guy Edwards (@Nice_GuyEddie) reported 46 minutes ago

  @ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed

• 
  WhatsaMata8 (@whatsamata8) reported 47 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  Matt (@MattySP500) reported 53 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  andy mufc (@AndrewFearn95) reported 54 minutes ago

  @gazzriley @englandcricket @IGcom Your best player normally bats at 4, so I don’t mind Root staying there - especially as he’s already tried 3 and struggled. Brook on the other hand is vice-captain, he needs to take on a bigger role in the team, it might actually help his game giving him more responsibility.

• 
  DV8OR (@dv8or1) reported 55 minutes ago

  @IGcom what has happened to your customer service?? I have been trying to connect with someone via WhatsApp, phone and email and haven’t got a response…!!! This is becoming unacceptable and is enough to make me reconsider my account.

• 
  liam⚽️🏏 (@liam_S126) reported 55 minutes ago

  @englandcricket @IGcom Very good after that god awful first game

• 
  Dave (@djp4976) reported 55 minutes ago

  @IGcom You’re going to lose a hell of a lot of investors from your platform shortly due to these changes coming in, looks like no more ‘Request for Quote’ orders, limit and market orders only, wouldn’t be so bad if your orders actually got filled, you’ve always been useless with those, seems like only US stocks get filled with U.K. stocks sat there being unfilled all day even when there’s plenty of stock available within that order price

• 
  Matt (@MattySP500) reported 56 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  gin&pinklemonade (@Woodywudpeck) reported 60 minutes ago

  @Jack_Donaghy1 @IGcom I've put in a complaint let's see what happens lols