IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (44%)
• Login (33%)
• Website (22%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
Bouzigues	Website	12 days ago
Badajoz	Trading platform	16 days ago
Ciempozuelos	Trading platform	17 days ago
Hackney	Trading platform	17 days ago
London	Login	30 days ago
Berlin	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rohitchad18 (@rohitchad18) reported 35 seconds ago

  @IGcom , your online portal and app are not loading. Is there a server outage?

• 
  justaman (@justamantrading) reported 1 minute ago

  @topstocks2024 @IGcom Tried an actual buy and had the same issue this time. Only closing, no buying. Frustrating.

• 
  scottie (@dingle1964) reported 3 minutes ago

  @englandcricket @IGcom Bashir has become a victim of Englands bad batting .

• 
  J-M (@JM1ZZX) reported 3 minutes ago

  @IGcom Step up with customer support... I have tried to reach your support for several days now. With email and with whatsapp but have got zero replys. Trying to open account... Not a very good first impression, though, as there is no customer service at all.

• 
  Heetan J (@Heetan001) reported 5 minutes ago

  I would just like to thank @IGcom for the worst customer service I’ve ever experienced. You really don’t care about your customers, just your profits.

• 
  MattBrookes (@MattBrookes3) reported 6 minutes ago

  @LordBadshot @Smudgedann @IGcom I use them, and must be out of the loop as I’m not aware of anything. What’s the problem, and should I be concerned?

• 
  #TPAE (@TpaeSkinnykat03) reported 9 minutes ago

  @englandcricket @IGcom Wasn’t Duckett on his “last warning” for tipping a pint on Jimmy’s head? Bloke was battered in Noosa, looks fat and can’t buy a run. Baz’s solution, have another game son. What a tier 2 joke of a cricketing nation. #Ashes

• 
  Ric₿ezos (@BezosRic) reported 10 minutes ago

  @DonaldPond6 @IGcom Yes, wonder if the decision was made further down the chain. If the CEO was aware that's an absolute shocker. Might be an opportunity for @vladtenev at Robinhood to steal some more UK market share by just offering better customer experiences.

• 
  bobfromthebell (@bobfromthebell) reported 11 minutes ago

  @PAFCRyan @englandcricket @IGcom A few hours lost to bad weather…all that did was prolong India’s misery and allow me to grab a couple of beers and a sandwich to enjoy whilst revelling in victory. Test cricket is about the away side adapting to conditions they’re not used to. India will need to overcome

• 
  Victor Cortino (@CortinoVictor) reported 14 minutes ago

  @englandcricket @IGcom Worst English side to ever tour Australia, by miles and miles and miles. Weak. Pea hearted. Pathetic

• 
  Matt (@MattySP500) reported 17 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  Bazzer (@baz_trading) reported 18 minutes ago

  @ShareSpeculator @IGClientHelp Yeah same error

• 
  fundamentally its a bargain (@its_fundamental) reported 24 minutes ago

  @IGClientHelp ARM Holdings PLC ADR (24 Hours) CHART IS BROKEN - MISSING CRITICALPRICE ACTION SINCE 9 LAST NOIGHT (UK time)

• 
  Foz (@flounders912) reported 24 minutes ago

  @IGClientHelp Hey, I've been asked to upload ID but the verification link on the website seems to be disabled and the app doesn't prompt it or seemingly have anywhere to upload. Is verification down ? Ta

• 
  gin&pinklemonade (@Woodywudpeck) reported 28 minutes ago

  @Jack_Donaghy1 @IGcom I did at 3.16pm after the supposed time of the change really bad form imo

• 
  AnnRaj (@anandhichetlur) reported 29 minutes ago

  @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

• 
  Abs B (@AbsB498343) reported 31 minutes ago

  @englandcricket @IGcom Whats happened to Ducketts form? Hope he gets these awful innings out of his system before the Ashes. Tbf was an unplayable delivery

• 
  matt (@clarityenjoyer) reported 35 minutes ago

  @englandcricket @IGcom Terrible team

• 
  Tony S (@scotty648) reported 35 minutes ago

  @ChazWood5 @englandcricket @IGcom Certainly the worst prepared

• 
  mark (@sociedadboy) reported 40 minutes ago

  @englandcricket @IGcom Stupid shot

• 
  fundamentally its a bargain (@its_fundamental) reported 40 minutes ago

  Any answer on the above. I have no interest in @UpholdInc and their offering so how do I stop having to look at you trying to shove it down your customers throats @IGClientHelp @IGcom - it is extremely annoying and should not be mandatory for a client to see every login.

• 
  SimplyGreat (@MiaJenkinsonXXx) reported 44 minutes ago

  @MWJS82 @englandcricket @IGcom They could have all the warmups they want and it wouldn't change the outcome as long as you have Key, McCullum and Stokes in background. I hope everyone is bracing themselves for the most embarrassing series loss we've ever had down under

• 
  G. (@LArsenal96) reported 44 minutes ago

  @englandcricket @IGcom I do think not putting Jacks or Stokes at 3 is stupid. Instead you wanna chuck a 21 year old in the deep end for no reason? Pope didnt bat at 3 when he first came in & neither should Bethell.

• 
  Ruud Kist (@Ruud_Kist) reported 48 minutes ago

  @IGClientHelp I have been waiting for a deposit for over 24 hours and can't reach support via phone/chat. Can you help?"

• 
  Josh (@Josh56024482) reported 48 minutes ago

  @RhysBenjamin @englandcricket @IGcom Popes been bad for ages

• 
  The Return (@TumbleweedChase) reported 48 minutes ago

  @englandcricket @IGcom You reminded me the cricket was on, so i turned it on and we're now down to 7. 😒

• 
  richard bayliss (@rbaylis256) reported 49 minutes ago

  @IGClientHelp Help please my account is locked out and even though i asked for reset email (upto 8 hours or so agao now) ive recieved nothing at all

• 
  IG (@IGcom) reported 50 minutes ago

  @Heetan001 We're really sorry to hear about your experience. That’s certainly not what we strive for. If you're still waiting for a resolution, please send your account number and a brief summary of the issue to @IGClientHelp via DM so we can investigate and assist you further.

• 
  Dr Prakash Nayak (@SRIPRAKASH76) reported 51 minutes ago

  @IGcom Hi there having problem trying to complete form w8 ?.I emailed your CS got a complicated reply. They say the form expired. I find that strange. How can a form expire? Can you send a fresh form ?Was looking for better customer support.Thank u

• 
  Martha (@Martha_aka_eve) reported 53 minutes ago

  @REDBOXINDIA @IGcom Already the gap down is closing bears are fked