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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at IG. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by IG users through our website.
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Trading platform (75%)
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Website (13%)
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Login (13%)
Live Outage Map
The most recent IG outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Basingstoke |
Trading platform | |
 Brandenburg an der Havel |
Trading platform | |
| Leer |
Login | |
| Leer |
Trading platform | |
| Hannover |
Trading platform | |
| Stade |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Foley
(@JoeFoley84) reported
@IGClientHelp have not been able to sign into my account for nearly a week now. Password successfully changed, yet issue still persists. Have called and left on-hold for 50 minutes only to be cut off when someone finally answered - what's going on guys?
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KrediKings
(@KrediKings) reported
@IGcom @IGSquawk can anyone give me some contact details to speak to someone about my account? customer service? anything?
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Duncan
(@duncanmacgregor) reported
.@IGClientHelp I sent a support email 13 days ago but not heard anything. I have sent you a DM on Twitter and have tired your phone line. Can you please help me with opening an investment ISA? Currently not allowed as I have another account that I don't need "pending".
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Ruben
(@rubenafo) reported
@IGcom @IGClientHelp Hi IG, customer support just confirmed me there are issues regarding the settlement of euronext stocks, any ETA of a fix for that?
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Rezu Chowdhury 🇬🇧🇧🇩
(@Rezu_c) reported
@JMahony_IG @IGcom Would be interesting to see which executive made that stupid comment?
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Harald Hadrada
(@HaraldHadrada2) reported
@IGClientHelp Getting silly now my post arrived last Wednesday and transfer process not started. I was told yesterday nobody had been to the post room for days but would go now. Common this is not good service so far.
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chris options
(@chris32598) reported
@IGClientHelp @ELurie7 is IG trading platform still working. i cannot login
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Lorenzo Farro
(@TraderZo) reported
@IGClientHelp Please note that this issue is for a US MT4 account.
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Rohan A
(@rohanamonkar) reported
Hi @IGClientHelp I am unable to login to my account or get help on any of your helpdesk numbers.
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Yanan Nara
(@YananNara1) reported
@IGClientHelp can u please fix the problem on why I cant go short in some CFD? its really pissing me off... its like restriction lol
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Michael
(@Michael99122071) reported
@IGcom Why can't I login to my account?
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Yanan Nara
(@YananNara1) reported
@IGClientHelp why some of the CFD I can only go short but not able to go long? is it liquidity problem or what?
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AndY B
(@Bowen85AI) reported
@IGcom Glad I wasn’t spread betting with @IGcom on this. @AMCTheatres ALL OVER AGAIN. STEELING MONET FROM YOUR CUSTOMER. Nice one IG
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John Thornton
(@HakePirate) reported
@IGClientHelp trying to do a cash ISA transfer. Chat does not work properly, when I telephone no help is provided, just fobbed off. You received cash from other provider 30/3 but nobody will check what is going on. Have emailed a few times, but no progress.
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Riley Dular
(@DularRiley) reported
@IGClientHelp Need help with verifying debit card, is it possible for you to DM me?
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Nowt
(@Nowt4Owt) reported
@IGClientHelp One of your advisors ended the call on me saying they'd be back in touch in 5 minutes, It's been 15. Time is money. How do I make a complaint?
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St Martin
(@SaintMarTn) reported
@JMahony_IG @IGcom @JMahony_IG With the banking financial reports, is it advisable to still keep FTSE 350 Banks' trade? Is there a conviction to find grounds somewhere as support?
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David O'Neil
(@David1IL) reported
@IGClientHelp - blank charts this morning after placing orders pre market opening. Charts stayed blank for first 30 minutes of trading. Trading completely blind! Tried logging in and out via browser, had no effect. I have seen others reporting similar issues. Screenshots sent.
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A. Oluleye
(@Phirlly) reported
@IGcom @VictoriaS_IG Does your platform work!? I opened an account over a month ago and submitted the required documents but no trading account was opened for me. My documents was reviewed and approved but trading account was not given. Help!
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joeboss01
(@JosephEno19) reported
@IGcom Up initially. Potentially up to $600 but when the hype dies down should come back down to earth (100$-$200). When the bull run finishes, the price could fall even more. Good company long term though.
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A. Oluleye
(@Phirlly) reported
@IGClientHelp Does your platform work!? I opened an account over a month ago and submitted the required documents but no trading account was opened for me. My documents was reviewed and approved but trading account was not given. Help!
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Erica ****
(@batcountrybets) reported
@IGClientHelp OK I have figured out what is happening the graphs don't show for my share dealing positions IF i have an order open on them. Please help.
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rui
(@ruiiwang) reported
@IGClientHelp so hard to get in touch with customer service.. as a new customer I tried to call, email, online help for my transfer..no reply for over a week.. transfer was delayed by other firm so looking for a new one but so far IG is bit disappointing...
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Daniel Robson
(@mrunoko) reported
@IGClientHelp it would help if you could respond to my DM about the specifics of zero commissions before next month.
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Alejandro Pintado
(@PintadoAle) reported
@IGClientHelp I have emailed already and I was told IT is aware and to wait for a fix. It seems the platform doesnt like GTC orders and I need to cancel them and put a new one in or the platform breaks.
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David O'Neil
(@David1IL) reported
@IGClientHelp What is the point of having an online platform if I need to call and request a stock? This was the first day of trading on the ASX after IPO. Thought it might just be in the list along with all other stocks. Similar issue the previous day with Delorean.
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riverkey 3.5% FBPE, FBPA
(@riverkey79) reported
@IGcom From over a week ago? I also waited over an hour on live chat, went to make a tea and you hung up on me when I returned. My problem was right there, you didn’t even need further input from me to fix the problem.
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Sasuuni
(@Sasuuni) reported
@IGClientHelp I sent you a DM on Friday after days of not being able to contact customer support via phone, can you reply?
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Law
(@lawrence01) reported
@IGClientHelp when is the "Common error" issue be resolved?
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FactsReason
(@FactsReason) reported
@IGcom Who issues the coin?