IG status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of IG reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by IG users through our website.

• Trading platform (55%)
• Login (27%)
• Withdrawals (9%)
• Website (9%)

Live Outage Map

The most recent IG outage reports came from the following cities:

City	Problem Type	Report Time
London	Trading platform	21 days ago
Markt Schwaben	Trading platform	22 days ago
Castleford	Withdrawals	28 days ago
Paris	Login	1 month ago
Brussels	Trading platform	1 month ago
Upminster	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

IG Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AnnRaj (@anandhichetlur) reported 2 minutes ago

  @IGcom @IGSquawk IG is not handling my isa transfer in request well. AI based help centre or WhatsApp doesn’t help. On the phone for 15 minutes to hear the same message. Very disappointing service. can you help please

• 
  Zaraq Afzal (@afzal_zara26257) reported 3 minutes ago

  @englandcricket @IGcom An innings of highest quality by Joe Root.

• 
  Sengoku (@Sengoku21524499) reported 3 minutes ago

  Anyone else experiencing problems with IG SB's. Live dealing on charts doesn't show anymore?? @IGcom

• 
  Topinfo (@TopTradersADVFN) reported 3 minutes ago

  @ValliAkber @ii_couk @IGcom Yes it’s going live next few days. Will put the link on here and The Telegram group and reply to emails if I get from that. The App/platform I’m using is not Telegram itself and another App/Platform and the only reason I created that group is to provide information about the new subscription service as Twitter kept blocking some of my posts on here. Thx 🙏 Tops

• 
  smudgedan (@Smudgedann) reported 3 minutes ago

  @ThomasTitmouse @djp4976 @IGcom Reckon some sort of solution will be found and then all those that sold will be mightily pissed

• 
  peter (@A7068AP) reported 5 minutes ago

  @IGcom please can somebody pick up the phone on the helpdesk - I am having difficulty opening an account and some help would be appreciated @ChrisB_IG

• 
  zenXV (@zenxv) reported 5 minutes ago

  @IGcom I have an urgent trading issue and been on hold for 45 minutes on webchat, phone and Whatsapp in which time the stock I am trading has had 8% upside. This is terrible for live traders?

• 
  smudgedan (@Smudgedann) reported 9 minutes ago

  @IGcom seem to have gone from being very good across the board to pulling every trick in the book to **** over their customers.

• 
  fundamentally its a bargain (@its_fundamental) reported 11 minutes ago

  @IGClientHelp Known issue with platform? @IGcom Funds / Cash balances are wrong on both browser and phone app.

• 
  smudgedan (@Smudgedann) reported 13 minutes ago

  @adstrader @IGcom Reckon that’s a clerical error. Would be surprised if it isn’t all of them once they realise

• 
  Grassroots North Wales (@NWSportDave) reported 14 minutes ago

  @McAdamNo5 @englandcricket @IGcom Top class?? Two of the worst, one just a little better than the other, but both lousy with pathetic bowling attacks

• 
  Amynah (@Amynah_Aziz) reported 17 minutes ago

  @IGcom I have been struggling since friday to create a live account (7x), response from IG all 7x, "sorry we are having technical issues". I sent an email twice to accountopening but no reply as yet. Can someone help please?

• 
  Abs B (@AbsB498343) reported 18 minutes ago

  @englandcricket @IGcom Whats happened to Ducketts form? Hope he gets these awful innings out of his system before the Ashes. Tbf was an unplayable delivery

• 
  Matt (@MattySP500) reported 19 minutes ago

  @IGcom But no charts, so you have to flick between accounts... pain in the arse really. Better platforms out there for crypto Will you be able to trade on high volatility days as you do have a tendency of having "We are experiencing issues" on high volatility days.

• 
  Les Norton (@Les_NortonAU) reported 20 minutes ago

  @englandcricket @IGcom i still think hes sitting down when hes standing up

• 
  Brooksy (@brooksyruns89) reported 22 minutes ago

  @RhysBenjamin @englandcricket @IGcom He’s hardly a scapegoat? He’s awful

• 
  bobfromthebell (@bobfromthebell) reported 22 minutes ago

  @PAFCRyan @englandcricket @IGcom A few hours lost to bad weather…all that did was prolong India’s misery and allow me to grab a couple of beers and a sandwich to enjoy whilst revelling in victory. Test cricket is about the away side adapting to conditions they’re not used to. India will need to overcome

• 
  Rosen (@AZMIH_Rosen) reported 27 minutes ago

  @englandcricket @IGcom Absolutely school boy error from #HarryBrook

• 
  ShareSpeccy (@ShareSpeculator) reported 30 minutes ago

  @Woodywudpeck @IGcom IG should send the request to the II within 2 or 3 days. After that it’s down to ii how quickly they process the request. By law, I believe ii have 15 working days to process it if it’s a cash-only transfer, otherwise they have up to 30 calendar days.

• 
  fundamentally its a bargain (@its_fundamental) reported 30 minutes ago

  @IGClientHelp @IGcom Just withdrew money from my account and it appeared in my bank account instantly (as is the case mainly). I withdrew money on Friday at 3:31 pm to put it in savings ac for weekend - still not arrived at my bank NEED CONSISTENCY OF SERVICE - LOST INTEREST

• 
  Terry and a turtle (@terryrus99) reported 32 minutes ago

  @englandcricket @IGcom Good decision but doesn't England also have a replacement for Duckett? Or maybe move Duckett down the order, where his prodding outside off stump is less risky. Jacks could be a more suitable opener than Duckett.

• 
  Peroni (@BantheGoldKit) reported 38 minutes ago

  @englandcricket @IGcom Shame that the rest of them batting are useless. Playing stupid shots

• 
  WhatsaMata8 (@whatsamata8) reported 39 minutes ago

  @IGcom how do I get to speak to a human to resolve an issue? I’m trapped in AI chatbot hell where it keeps telling me to do something that doesn’t work, over and over again

• 
  JJ (@investing256) reported 47 minutes ago

  @IGcom I've just heard IG are withdrawing the RSP service from your stockbroking accounts. Is this true ? If so, why have you not given customers several months notice so we have time to move accounts elsewhere ?

• 
  Harald Hadrada (@HaraldHadrada2) reported 50 minutes ago

  @TradersDesk7jd @bonker99 @IGClientHelp Well I write down my quotes daily on high octane ones i get to 85 odd then be very select. Not saying your sting in your case but on me it’s defo 100

• 
  Matt (@MattySP500) reported 51 minutes ago

  @IGcom @standardnews The UK markets are terrible and stagnant no wonder they are away to the US.

• 
  Guy Edwards (@Nice_GuyEddie) reported 55 minutes ago

  @ChazWood5 @englandcricket @IGcom Probably the worst prepared and managed

• 
  gin&pinklemonade (@Woodywudpeck) reported 55 minutes ago

  @Jack_Donaghy1 @IGcom I've put in a complaint let's see what happens lols

• 
  Matt (@MattySP500) reported 56 minutes ago

  Anyone else having issues with the charts on IG index @IGcom @IGClientHelp

• 
  KhanSahiba (@KhanSahibHu) reported 56 minutes ago

  @englandcricket @IGcom Facing quality bowling with ease and playing sensibly