IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 2 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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shabak
(@shabakNuke) reported
@IGcom It happened again, and again on dip.... Are you guys are serious? You are like the worst broker down there... Seriously...
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Russell Hicks
(@hicksi66) reported
@IGcom Tried that, a girl asked for a screenshot of the chart, which I forwarded, she replied that ‘prices go up and down’...what?? 49p for Rio Tinto. I don’t think so. Useless HelpDesk, I could have called the speaking clock for better advice.
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ilan taieb
(@ilanHTaieb) reported
@IGcom @SmoothskinJim "prioritise the service", "not allowing"... there are a problem, the only service clients want is execution orders, thats all... Thts sound weird... (unless "our existing clients" means hedge funds/corpos and short sellers, like this I understand the message)
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AIM Raider
(@aimraider) reported
@fowzia01064096 Maybe @IGClientHelp can help, have asked previously and didn't get a straight answer, as tends to be the case these days (email not ready correctly).
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Pasha Jam
(@pashajam) reported
@IGClientHelp Have called you multiple times and waited for hours but still can't get through. Worst trading platform ever ! Please respond to your customers !
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Fouad El-Mekabaty
(@FouadMeka) reported
@IGClientHelp @IGcom I still have not had any reply or resolution to this problem. Please sort this out as this is not acceptable. I am surprised and shocked I have not had a reply as of yet.
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HR1234
(@Am1n0_LDN) reported
@IGClientHelp are you guys broken AGAIN?
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Kai Schreiber
(@KaiSchreiben) reported
@IGSquawk @IGcom login fails
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Stefan
(@username6165) reported
@IGcom Why can't people open new accounts in the UK and when will you fix this issue?
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Russell Hicks
(@hicksi66) reported
@IGcom IG help desk is useless
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Jrahmed21
(@jrahmed21) reported
@IGcom Absolutely shocking. I should be able to decide which stocks to buy with MY money. #MarketManipulation $GME $AMC. Have also filed a complaint to the @financialombuds
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Openskies
(@Openskies13) reported
@pete_zouboulis @IGcom @financialombuds Thanks for posting - I received the most ridiculously arrogant email from their service team in Australia here yesterday when I asked for a compensation form. Basically said bad luck and no such thing . Definitely Financial services Ombudsman
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Am_Brian97
(@AmBrian97) reported
@IGClientHelp My account was set to inactive and I been unable to access it,sent a couple emails but getting nowhere to recovering my account. I've been using the demo account and applied for live account, but due to recent server stress it didn't go through and the account was locked, help me
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Noddie09
(@Noddie091) reported
@speculate247 What a load of rubbish! @IGcom close down their app when they start to lose money - This is just another excuse to screw the little guy
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Jake Clarke
(@clarkey1989) reported
@IGcom @IGClientHelp why would you do this? Market manipulation at its worst. Only just signed up, now I gotta leave you!
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