IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 4 |
| Berlin, Land Berlin | 2 |
| Kassel, Hessen | 2 |
| Brisbane, QLD | 2 |
| Hechingen, Baden-Württemberg Region | 1 |
| Nortmoor, Lower Saxony | 1 |
| Watford, England | 1 |
| Camberwell, England | 1 |
| Bad Dürkheim, Rheinland-Pfalz | 1 |
| Solingen, NRW | 1 |
| Bremen, Bremen | 1 |
| Frankfurt am Main, Hessen | 1 |
| Munich, Bavaria | 1 |
| Flensburg, Schleswig-Holstein | 1 |
| Carlisle, England | 1 |
| Mering, Bavaria | 1 |
| Paignton, England | 1 |
| Saint Petersburg, Sankt-Peterburg | 1 |
| Hamburg, HH | 1 |
| Oslo, Oslo County | 1 |
| Hackney, England | 1 |
| Walthamstow, England | 1 |
| Köln, NRW | 1 |
| Paris, Île-de-France | 1 |
| Edinburgh, Scotland | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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William
(@FtseSpecialist) reported
@IGClientHelp Well I spent 30 mins on to customer service and few hrs trying to fix. They said somebody from pro realtime would call me if I did a report. Still no call. I’m sure it can be changed if you know how but I dont. I’m not a happy IG customer over this
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MBTrading
(@MBdaytrading) reported
@richmoi222 @WShak1 It’s shocking by @IGcom - platform goes down during heavy volume days and now this ! Disgusting
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Peter Molloy
(@PeterOMolloy) reported
@IGClientHelp @steeve_inv Terrible company closing positions come Friday with no notice
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stocksandsharesinvestingclub
(@stocksandshare3) reported
IG error message "Max consideration in excess of maximum allowed on your account" when trying to place trade. Missing opportunities due to this. No info as too what max consideration is and nobody answering telephone. Know a better provider I can transfer ISA too? @IGClientHelp
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Rashid
(@Tazamurghi) reported
@IGClientHelp What do you mean broken?
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Knejben
(@Knejben) reported
@CoinDesk @IGcom @Tanzeel_Akhtar ”...after the financial regulator said it considers the products to be too high risk for retail consumers.” Yeah but allow casinos, no problem there... the hypocrisy know no bounds... tbh, Im sick and tired of this BS.
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Fletch
(@fletch000007) reported
@SLowie100 @IGClientHelp @Toro_AIM Yep, agreed and no great issue with that. I understand wanting to maximise the profitability of the business of course. Step 1) stop taking new positions on certain stocks - they seem to have done this. Step 2) let your customers know that you wish to withdraw from this game 1/2
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Space Simian
(@DeedSpaceSimian) reported
@IGClientHelp @Toro_AIM Low return for you, high return for us the traders. You are just removing all the stocks that go up and keeping all the stocks that go down.
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Vaibhav
(@vmohatta) reported
@IGClientHelp you need to increase your allocation for crypto...advance notice should have been given before just closing down purchases
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Fletch
(@fletch000007) reported
@IGClientHelp @Toro_AIM Also “offer a low return”? So you’re saying as you don’t make huge profits on these, only some profits, you’re just not bothered about continuing the service for people with existing positions?
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David Rowland
(@david_rowland) reported
@IGClientHelp hi, unable to reach via chat/phone. Need help transferring my US account over to IG. Website says call existing broker but they say you should instigate. Can I get better guidance?
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DCAEP DCAEP
(@DCAEP) reported
@Trading212 @eToro @IGClientHelp Of the 3 companies, IG is the only one that goes down keep going "Down" and unable to LOGIN. Etoro and Trading212 conversely are NOT reliable at all. #ETORO #TRADING212 #IG
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𝐁𝐚𝐛𝐛𝐥𝐞𝐫𝐬 𝐁𝐞𝐬𝐭 𝐁𝐞𝐭𝐬
(@BabblerBestBets) reported
@DavidBurton1971 @DDS_DocHoliday @IGClientHelp The issue may be people mis understanding and selling PHYISICAL shares thinking their share will crash and they can buy back lower. That may have an impact if enough people think that.
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Ross Kirwan
(@Rosskirwan1) reported
@IGClientHelp @Toro_AIM Two days for clients to adjust their portfolios is bad, and could do irreversible damage to your company brand IG. Stop all the speculation and come out with your intentions @IGClientHelp
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Eddie
(@eddiedavis2707) reported
@ChrisyShields @Sierra117_Jon @IGcom Couldn’t agree more absolutely outrageous decision! Take EUA for example as if you would wanna close down here 😳
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