IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
Most Affected LocationsOutage reports and issues in the past 15 days originated from:
|São Paulo, SP||3|
|Rio de Janeiro, RJ||2|
|São Caetano do Sul, SP||1|
|Bad Wörishofen, Bavaria||1|
|São Bernardo do Campo, SP||1|
|São Gonçalo, RJ||1|
Community DiscussionTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
IG Issues ReportsLatest outage, problems and issue reports in social media:
@IGcom It happened again, and again on dip.... Are you guys are serious? You are like the worst broker down there... Seriously...
@IGcom GO **** YOURSELFS YOU PIECES OF ****
@IGClientHelp are you guys broken AGAIN?
@IGcom IG help desk is useless
@IGcom Is there anyone working at IG help? Charts are not always correct, trying to get anyone to talk about it is impossible
@IGcom @TradesDemon You didn't allow ANY trading on any position so that "service " is bollocks
Got your email @IGcom. Why not Just scale your servers then? don’t block trades. If it were just an infrastructure issue you would just put a nickel in the AWS meter and elastically scale your services!
@IGClientHelp My account was set to inactive and I been unable to access it,sent a couple emails but getting nowhere to recovering my account. I've been using the demo account and applied for live account, but due to recent server stress it didn't go through and the account was locked, help me
@IGcom @IGClientHelp why would you do this? Market manipulation at its worst. Only just signed up, now I gotta leave you!
@Andrea334506911 @IGClientHelp Poor service , I got the same email. I thought you use US brokers ?
@IGcom @SmoothskinJim "prioritise the service", "not allowing"... there are a problem, the only service clients want is execution orders, thats all... Thts sound weird... (unless "our existing clients" means hedge funds/corpos and short sellers, like this I understand the message)
@IGClientHelp Cannot login, Pass word reset mail never receiving, no one answer the phone, Chat or email
@IGcom I made the call at 11:52 and did hold on for 47 mins and then gave up, so what you are saying is that I should have hold on for 2-3 hours??? I have actually lost money and I have emailed the help desk already, I hope they make it right!!!
Nicholas J Alexander
@IGClientHelp what is going on, today I lost all set up of my charts in the App and if I log onto the browser it kicks me out of the App and Visa Versa. This a terrible experience.
@pete_zouboulis @IGcom @financialombuds Thanks for posting - I received the most ridiculously arrogant email from their service team in Australia here yesterday when I asked for a compensation form. Basically said bad luck and no such thing . Definitely Financial services Ombudsman