IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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IG Issues Reports
Latest outage, problems and issue reports in social media:
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stephen hill
(@stephen62285111) reported
@IGClientHelp cannot log into my account, know my username and when reset my password and try to log in tells me to contact customer support and nobody answers the phone......
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gin&tonic
(@Woodysue) reported
Well finally got the official confirmation from @IGSquawk @IGClientHelp by email of the list of co's they're ceasing trading on ..bit late, bad form ,offering to trade in share dealing ac with them though...I don't think so..
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Amanda Zhang
(@AmandaZ35514466) reported
@IGcom Hello ! I am Amanda from China. Your trademark rejected by CNIPA. It must file review within 15 days since you got the rejected notification, . We can help to overcome it . No.1556071- IG
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George
(@Prick4aTick) reported
@IGClientHelp can you please respond to my DM. Need an issue resolving
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Ross Kirwan
(@Rosskirwan1) reported
@IGClientHelp @Toro_AIM Two days for clients to adjust their portfolios is bad, and could do irreversible damage to your company brand IG. Stop all the speculation and come out with your intentions @IGClientHelp
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stocksandsharesinvestingclub
(@stocksandshare3) reported
IG error message "Max consideration in excess of maximum allowed on your account" when trying to place trade. Missing opportunities due to this. No info as too what max consideration is and nobody answering telephone. Know a better provider I can transfer ISA too? @IGClientHelp
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Salvador Bali
(@El_Salvo_) reported
@IGcom Will @IGcom be making public the list of all the stock restrictions they are currently implementing? Seems they were happy for us to hold onto downtrodden commodity & energy stocks for the last 12mths, but are now shutting them all down as the uptrend begins #Rigged
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Dean Brooks
(@lincartbrooks) reported
@wheeliedealer @GrindertraderUK @IGcom Maybe on one of their life support machines.
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Larus
(@MrLarus) reported
@IGClientHelp @Jessestone1st If only your client web and phone service was as prompt as your social media service
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Tradethetrend
(@Tradethetrendco) reported
@IGClientHelp why is my dax 1 min chart been removed in the middle with no candle sticks being shown and missing about 4hrs of data? Yet more technical problems??
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Eddie
(@eddiedavis2707) reported
@ChrisyShields @Sierra117_Jon @IGcom Couldn’t agree more absolutely outrageous decision! Take EUA for example as if you would wanna close down here 😳
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Matthew Smith
(@sosisticated) reported
@IGClientHelp Hi! Trying to upload documents for account activation. Error message: "Sorry, we"re having technical issues. Unfortunately, we can"t finish processing your application at the moment." Am I doing something wrong? Or any idea on how long until the issue is resolved?
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Space Simian
(@DeedSpaceSimian) reported
@IGClientHelp @Toro_AIM Low return for you, high return for us the traders. You are just removing all the stocks that go up and keeping all the stocks that go down.
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William
(@FtseSpecialist) reported
@IGClientHelp Well I spent 30 mins on to customer service and few hrs trying to fix. They said somebody from pro realtime would call me if I did a report. Still no call. I’m sure it can be changed if you know how but I dont. I’m not a happy IG customer over this
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Gary Newman
(@GaryNTrader) reported
@Lol_Yiddo @IGClientHelp Doesn’t really affect me either - I just think it is a terrible way to run a business if you don’t inform all clients at the same time when it comes to a change like this
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