IG Outage Map
The map below depicts the most recent cities worldwide where IG users have reported problems and outages. If you are having an issue with IG, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
IG users affected:
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Withdrawals
IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Leer, Lower Saxony | 5 |
| Basingstoke, England | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Hannover, Lower Saxony | 1 |
| Stade, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
IG Issues Reports
Latest outage, problems and issue reports in social media:
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Yvette Ramirez
(@YvetteR85922076) reported
@IGClientHelp I placed a trade and manually closed it in profit. Your system closed me at a loss and the market didn't move that much at the close. The close on the chart page showed positive. Are there problems with your systems?
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Fade Me if You Can
(@FadeMeIfYouCan) reported
@eyeofdtigeerr @IGcom US futures should gap down slightly cos FDAX closed later lower. But was there other news?
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Sam
(@Sam27722172) reported
@IGClientHelp please contact me, i have an issue with fees.
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Keegan Chiam
(@ChiamKeegan) reported
@IGClientHelp It have been more than 24hrs and till now the problem still exists, this is extremely frustrating. No words can express My anger with this situation and since IG is not interested in my business, I will take it somewhere else.
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Mikella❤
(@omenka_michael) reported
@MrJSimmsTrades @IGcom My business account was disabled too for no reason, appeal never work..i got no response from support I was able to recover my account with the help of @cybers_recovery message him I can help you He is highly recommended
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scoot3r83
(@scoot3r83) reported
@IGClientHelp They always reply to tell me to report via the software. I have done that. Why are so many software and data issues arising as of late. These changes I would think are not called for.
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Keegan Chiam
(@ChiamKeegan) reported
@IGClientHelp U cannot just apologize, we are talking about real time trading, I have missed serveral profit trades entry just because your system have some problems on certain group of traders ONLY. This is by far the worst event I have encountered. I will be quiting trading with IG.
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BeTTer TraDeR
(@StUaRtJaCk33) reported
Help - I cannot access my account - the charts are not opening up?...@IGClientHelp
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scoot3r83
(@scoot3r83) reported
@Victoria8300 @IGClientHelp Yes the scans are basically what is keeping me for now. I've never experienced so much hot air as I have from IG. Both those charts have now started working so their difficult fix cant be too hard. @IGClientHelp just seem to be doing nothing. Terrible Support.
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eyeofdtigeerr
(@eyeofdtigeerr) reported
@FadeMeIfYouCan @IGcom Bleeding this weekend true… depends i guess if we get some good news soon but looking like a gap down
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scoot3r83
(@scoot3r83) reported
@IGClientHelp @ProRealTime Another reminder as this has been reported via the software also, no replies. Since when you do allow 0.01 contracts to be bought so how can they be partially sold? Have you got a start on this software change/issue yet?
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BeTTer TraDeR
(@StUaRtJaCk33) reported
Cannot access my IG account @IGcom - Is there platform outage?
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Keegan Chiam
(@ChiamKeegan) reported
@IGClientHelp Have the issue of "Common Error" when trying to enter a trade with MT4 solve? Its almost 3 days now, can anyone provide an update?
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scoot3r83
(@scoot3r83) reported
@IGClientHelp If you are really working on this, perhaps you can give a semi-detailed list of events etc. you have accomplished over 4 months and how much lag time you have in your performance before there is any movement in this issue. I'm watching paint dry faster.
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victoriouspraize
(@victoriousprai2) reported
@janixmila @IGClientHelp Dm @GirlsDailyNL ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
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