IG Outage Map

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IG is the largest Forex broker and CFD dealer in the world. The company offers access globally to a comprehensive product line that includes forex, stock indices, individual equities, stock sectors, commodities, cryptocurrencies, bonds, and interest rates on a variety of professional-grade web-based and mobile trading platforms.

IG Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bromley, England 1
Southampton, England 1
Hedingen, ZH 1
San Antonio, TX 1
Hameln, Lower Saxony 1
Sydney, NSW 1

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IG Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

IG Issues Reports

Latest outage, problems and issue reports in social media:
  • Mike (@Mike68898287) reported

    @IGClientHelp How do I know the margin factor of a particular market? Is there a link? I'm using oanda right now and they allow changing the leverage, which is something IG doesn't support.

  • Tim (@RealTimChap1) reported

    @IGcom if you should treat your customers better than this! Lost out on iag rights issue due to being £2 short in my account, ig you must communicate with your customers better especially the high value ones! EToro gives you an account manager for any balance over £10k!

  • ed (@eddy_ricketts) reported

    @IGClientHelp It tends to be intermittent, but generally after the US open. Happened today about 14:38 ish for about 3 minutes. Occurs once or twice a fortnight.

  • Mitesh (@MitzT91) reported

    @IGSquawk @IGClientHelp I have dm’d you, I still haven’t had a call from someone on your dealing desk. Please make sure this right issue is fully exercised! If not, Natasha confirmed on the phone I have the grounds to lodge a formal complaint but let’s try and avoid that route if we can......

  • Mitesh (@MitzT91) reported

    @IGClientHelp waiting for urgent call back as my IAG shares haven’t been correctly executed even though I had the level of funds Sean (your employee) told me I needed. Waiting for urgent call back - but still nothing?? Can you help resolve ASAP??????

  • Mitesh (@MitzT91) reported

    @IGClientHelp @IGSquawk My IAG rights issue hasn’t been executed appropriately. Sean instructed me it was all OK and now I’m told my rights have lapsed which can’t be correct. Natasha said I’d receive a call by your dealing team by 11am, can somebody update me and resolve????????

  • cthao2101 (@cthao2101) reported

    @IGClientHelp seems ok now maybe my pc the issue was wall street and ftse thx for reply

  • Jon (@Jon_FX) reported

    @Woody090385 @IGClientHelp I had an issue (still do,) they admitted the platform had had a bug, but it was my problem, not theirs!

  • ed (@eddy_ricketts) reported

    @IGClientHelp @cthao2101 I have issues with charts being out of sync and giving delayed prices.

  • Shaf (@Shaf44601401) reported

    @IGClientHelp hi are you aware of any issues affecting your charts right now? The tickers seem to work fine but i can't see the charts right now. Please can you advise?

  • cthao2101 (@cthao2101) reported

    @IGClientHelp i am having issues loading charts on my pc 2 browsers is this known issue or my pc

  • Ezzy (@EzIntenso) reported

    @IGcom Why ******** your platform is often down when US market opens? It’s so FRUSTRATING.

  • Neil Schofield (@NeilSchofield7) reported

    @IGClientHelp Hi, 1) In my SIPP account, how do I trade new issues generally. 2) Specifically, I am interested in Supermarket Income REIT (SUPR) and I am wondering if the offer is only open to or any preference is given to existing holders. 3) ......

  • rob head (@robertjhead) reported

    @Woody090385 @IGClientHelp If you need help replying etc then PM me. Have dealt with complaints from both sides before. There are a few words that scare the hell out of compliance.

  • Muhammad Feroz Muhammad Zafar (@MuhammadFerozM2) reported

    @IGcom I'm still waiting for my account activation. Customer care said it takes from 2 to 5 days to be approved. It seems all my documents are approved a few days ago. Why it doesn't allow me to add funds? If it'll a lot of time in all activities I'll make it's not good

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