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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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E-mail (31%)
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Cloud Services (25%)
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Hosting (19%)
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Domains (15%)
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Web Tools (10%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Miguel Hidalgo |
||
 Jewar |
Hosting | |
| León de los Aldama |
Hosting | |
 Aparecida de Goiânia |
Domains | |
| Noida |
Hosting | |
 Usme |
Domains |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Think Utility Services
(@ThinkUtilitySer) reported
@HostGator Lack of Accountability: Poor accountability is a condition that negatively impacts many organizations, and this condition grows worse each day. If the culture of your organization does not support the value of accountability, employees and do often “get away with murder.”
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hermetically sealed
(@ouisequitur) reported
@sixfootcandy @HostGator @HGSupport what's the problem
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Khainata - Web Designers
(@Khainata) reported
@HGSupport @HostGator Please I need help with Ticket 31009502. Several hours with the server down!!!
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Amit Singh
(@amitksi) reported
@hostgatorindia @HostGator @HGSupport How many months or year this issue is going to be opened?
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Mr P
(@glenp) reported
@HostGator I'm done. Wasted way to much time as it is. If I don't receive an email from support I'll be looking for alternative options.
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Think Utility Services
(@ThinkUtilitySer) reported
@HostGator My website has been down for 2 days and nobody in Texas on second-tier support will fix my SSL certificate issues. My customers have to pay their utility bills at the beginning of the month, mostly elderly individuals and their services might get cut off. Please help!
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oshioki
(@oshioki4) reported
@HostGator Server’s down?
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WordPress Medic
(@wpmedic) reported
@ThinkUtilitySer @HGSupport Was the issue fixed? SSL is working on the website.
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Mohammed Anzil
(@anzilone) reported
Hey, @HGSupport @HostGator @hostgatorindia ... Our websites are down. Any issues?
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Think Utility Services
(@ThinkUtilitySer) reported
@HGSupport My customers have to pay their utility bills at the beginning of the month, mostly elderly individuals and their services might get cut off. I can't get answers on the support line so I will try social media for assistance. Please help!
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Jay Zippo
(@Beruud) reported
@HGSupport You mean your system is randomly changing permissions on the server and the folders? Why isn't this a wide spread issue then? My IT says they think you are capping me, I am updating too much and you are "blocking" me from doing too much in a certain time frame. Can this be?
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arnold abutog
(@gerraine) reported
@HGSupport my site is down since yesterday with a 503 service unavailable screen while your chat support is not working.
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Jay Zippo
(@Beruud) reported
But somehow @hostgator seems to find new inventive ways of screwing it up. I never had problems with them until the last year. Now I am getting slow sites, weird errors and DNS and record issues. DAMMIT, I will have to move my sites AGAIN. EAD Hostgator. Choke on it.
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Think Utility Services
(@ThinkUtilitySer) reported
@HGSupport My website has been down for 2 days and nobody in Texas on second-tier support will fix my SSL certificate issues. I haven't received emails or phone calls and I'm getting the same answers from tier 1 support.
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Jawbreaker
(@sixfootcandy) reported
@HGSupport That’s what the last 5 support people said. They escalated 3x already and my old server expires TODAY. On Friday they told me 72 hours. Yesterday, after escalating it with a supervisor, they said they’d be on it in 15 mins and then today it’s 7 days.
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Shutter Hire
(@ShutterHireUK) reported
@HGSupport I'm trying to use your chat service and i can't get through. The migrating of my website from a previous host is a SHAMBLES. Most of my images are missing! I need to contact you ASAP!
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Jonathan Long
(@long) reported
from
Miami, Florida
@HostGator get more incompetent support reps. You can’t. What a complete and utter **** show. Been months. Nothing but bs.
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Mac
(@gotoandrock) reported
@HostGator yeah screw off for redirecting my signup for hosting signup to dream which doesn’t work at all. I have no way to test php @DreamHost your web ssh login sucks.
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Joe Youngblood
(@YoungbloodJoe) reported
Me: My client gave me the wrong password and I think my ip is blocked for too many failed attempts. Can you fix for [ip addy]? HostGator: Let me look *2 minutes later* HostGator: Everything seems fine here, I can see the WHM login page. Call your ISP to fix.
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Mike
(@the_tycoonist) reported
Website down because stupid @HostGator doesn’t have an “admin” on call to fix an access issue. ETA for fix also unknown...thanks a lot guys!
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Jawbreaker
(@sixfootcandy) reported
The support team at @HostGator are absolutely incompetent. Every person you speak to says something different and no one knows what they’re doing.
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SaMi SeNaN
(@Sami4net) reported
@HostGator Your Live chat support not working, how we contact support ??
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Mike
(@the_tycoonist) reported
Website down because stupid @HostGator doesn’t have an “admin” on call to fix access issues. In the email “queue” so ETA unknown. Thanks a bunch @HGSupport!
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narendroid
(@NarenOfTheUS) reported
@CodeWithJanine Can I assume you’ve called hostgator support?
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Tylewah
(@Tylewah) reported
It may be a stretch but does anyone know how to install Wordpress onto Hostgator? I've got no idea what any of that is but my mom is trying to set it all up and I just want to help
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Shutter Hire
(@ShutterHireUK) reported
@HGSupport I don't have a case number i'm trying to use the chat support feature but it's not working.
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Jawbreaker
(@sixfootcandy) reported
The support team at @HostGator are absolutely incompetent. Every person you speak to says something different and no one knows what they’re doing. @HGSupport sucks.
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Ian Robert Anderson
(@theofficialira) reported
@skystracloud The problem has whenever I updated anything (wp, plugins, themes) I would get a 500 error and could not login to the admin area. HostGator solution = don't update anything ever! I'm moving hosting to @wpengine
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Paul Johnson
(@PDJohnsonGA) reported
@CodeWithJanine Okay cool. So the problem lies with Hostgator somewhere
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Think Utility Services
(@ThinkUtilitySer) reported
@HostGator For example, my website is down. My customers leave a negative review on Google. Which affects my marketing department, increased customer service issues, and billing.