Is Hostgator down?

@marquizzo @HostGator We sincerely apologize for the inconvenience this has caused. Please DM us we would be happy to help further!

Warning to anyone thinking about using @HostGator. 1 Support has tanked in past 6 months 2 Frontline tech people weren't able to resolve my issue 3 They refuse transfer to supervisor. They put in a ticket I still haven't received a call back 4 My site has been throttled all day

@HGSupport ALREADY have tried that. Does not work. Unfortunately this is not a simple problem. I was on the phone for an hour with HG last night and an hour today in chat. No luck.

@HGSupport The issue is case 12910405, since yesterday. FTP logs in but will not list files: 425 Could not open data connection to port 60412: Connection refused. Various high ports. HG enabled jailshell on accts but still doesn't work. All my reseller accts at HG. Other ISPs work.

Apologies to all for the ups and downs of our website over the last week! @HostGator is having a problem with the server that our site is on, and @HGSupport seems incapable of fixing the problem or even of the basic courtesy of keeping us updated on their progress.

@HGSupport I got an email but what was said didn't work. I tried chat and the guy closed it on me but said it is still being worked. PLEASE help. This is ftp not working on ALL my reseller sites, not just the 3 referenced in the email about jailshell access.

@hostgator @aronco I also am having issues with ftp with all my HG reseller sites, case number 12910405

@DanielSilv9 Perhaps you should give hostgator shared hosting a try its very cheap trust me. if any more help needed let me know

@Marc_OnAir @HGSupport Yikes, that's really terrible.

Extreme disappointment with poor response from @ @HGSupport @HostGator. As a loyal customer for about 10 years all I get is templated useless replies impacting my business big time for over 2 days. Must be resolved ASAP. Anyone else having issues with HG support please retweet.

Please lift the server suspension @HostGator. I have taken all the recommended actions you have provided and I'm still offline! Worst Support Experience Ever!

just spent the last 2 hours manual moving files from square space to HostGator - ill never do web hosting w/o a cpanel in the future

@TeamAppslash Hello, we are now following you via HGSupport. Please DM us the phone number you are using to contact support.

@HGSupport @HGSupport @HostGator still no support representative is attending the call.

@HostGator please consider attending our call to support. You claim it to be a 24/7 support but no body attended the call.

@dmmktg @HGSupport @EnduranceIntl We would take good care of you at Pride Tech Design. Prices are similar, service and support is way better, and migration is free.

@HGSupport I listened to that all day yesterday, and to date, no one has emailed me with an update. I was up till 2am last one the phone with promise after promise. So I'm moving, your tech support is useless - voicesoflabor . com

Very Bad service from @HostGator everytime when I call every executive is speaking with frustrated tone and not very helpful. What is the primary motto of #CustomerCare is not met with #HostingProvider

@HGSupport Site been taken down and I have only had 1 response to ticket in over 2 weeks. Great support!

GoDaddy sucks a lot. #HostGator is worse, but wow #GoDaddy sucks.

Site update - I may be down for up to a day. You might see it come up shortly, then look like a new site, then hopefully it will be restored. Since HostGator can't get their act together I'm moving it, but can't actually do that till some tech things happen in the background.

@dmmktg @HGSupport @EnduranceIntl We'd love to have you at Pride Tech Design. We offer much better quality of service and support. Migration is free and customers with 4 or more servers get a bulk discount.

@avenger_hosting @HGSupport @EnduranceIntl Thanks, you're correct. @HGSUPPORT has proved time and time again they don't give a shit about CUSTOMER SERVICE. I really need to get some $'s together and move ALL of my sites to another hosting site.

@dmmktg @HGSupport They don't care, you might want to contact @EnduranceIntl instead, which is the real hosting company behind Hostgator, but they probably won't care either, as they are the worst hosting company in the world.

@HGSupport I'm pointing out that you're running upgrades to wordpress on all site installations without updating PHP to the right version before you run those upgrades. I'm potentially saving you THOUSANDS of DOLLARS for screwing up sites. You might say THANK YOU and fix it.

@WPSutra Hostgator customer services are pathetic.. I hardly hear any good reviews about them

@Q_sic @HostGator I never need to use it so it doesn't bother me. 99% of the time they're fine. But that one percent is a real **** kicker

@LostTurntable Oh dude, my sympathies. I used HostGator for about a year and it was the WORST.

@HGSupport I'm already dealing with your slow chat support, I suspect that having two different people look into it at the same time won't make matters any easier.

@HGSupport Your live support said they were "Reviewing the new email" and appreciated my patience....that was 10 minutes ago. They're doing a banger of a job of ignoring my messages.

Great job @HostGator for taking my site down twice in one week without telling me why, and then giving me BS advice on how to "fix" the problem you caused in the first place.

Baby I keep having problems with Hostgator. I think today was the last time for me.

@efgumnick @HostGator Honestly, leave them, and never look back - terrible customer service, and unacceptable downtime and limitations. @SiteGround is my bae nowadays.

People, stay away from @HostGator... the only thing you will have is no business. There is no concern on issues impacting your business. Outage in your server, why do @HGSupport care. You have paid your bill. Move out whilst you business still runs...!!!!

The sheer amount of difference in quality of Hostgator USA and India gave me a brain freeze. Zero issues with USA and site goes offline in just 10 days in India. Support says "please use lan, cpanel won't work on WiFi". WTF. #facepalm @HostGator

Shout out to @HGSupport for being helpful, far more than their phone support, tbh.

@HGSupport Your team offered me the following 2 solutions 1) They'll do me a favor and migrate to another server(After facing issue for over 1 month) 2) Non-refundable credit I can't agree with any of them. Either give me full refundable credit or compensation. @HostGator @hostgatorindia

@HGSupport No problem at all. The tech support person I spoke with from Hostgator last night was extremely helpful and professional. I'm glad you're on it, I appreciate it.

@MXLibrary5 Hostgator. Help consisted of, "you need to wait 6 hours." I don't want it to happen again.

I may be a furry but Hostgator has done this to me 3x this month and just lost an 8 year account over a 4-hour service call that went all afternoon with no resolution

@adrienneaudrey @EveryFIREblog Ya I started with HostGator. Had no idea what good hosting service looked like until I switched to @BigScoots !

@proofpoint Unfortunately your name is deceiving. You blocked my domain from sending without any "proof". No mass mailing, no malware, nothing. You simply decided to block my domain. Really bad experience. Thankfully hostgator helped fix your mistake. Incredibly bad service. #epicfail

@Cloudmark Epic fail blocking my domain from sending email. Had to resolve through @HostGator I've never used my domain for mass email or spam. Your software needs a lot of help. Really horrible to block my email the way you did.

@earthXplorer I've had no issues with InMotion. Stay away from GoDaddy and Hostgator.

@sonupabraham @a2hosting_alert I moved from hostgator, they got to be horrible years in due to the buy out and horrible new data centers .. issue with support seams to be constant any where u turn .. does any one know the actual data center name/website maybe they have better info available

@HGSupport There has been no improvement in communication at all. Support team reply to the only part which suits them well. I want REFUND and COMPENSATION as soon as possible. Looks like you're not able to solve problem anytime soon. @HostGator @hostgatorindia @HGSupport #Worst #Hosting

@BakerStBabes @HGSupport 403 error is usually server related, something HostGator needs to fix.

@ionos_uk 14 years as a customer of 1&1 and feeling absolutely cheated by you. Time to make the move to @HostGator 👋🏼

@HostGator Funny how I see this advertised the day after I read a thread about how you’ve been charging for a cancelled service 🤔

@hostgatorindia very poor service by Hostgator India. Its been more than 5 hours you guys could not activate my newly bought vps server. Very poor tech support.

Stay ******** away from HostGator. Turns out their enforcement of the ToS hasn't improved over the last 10 years.

Big shout out to @HostGator and their support team. I've had to ask for help 3 days in a row because I'm horrible at figuring out even the easy stuff, but they didn't laugh at me, they just fixed it right up. #WebHosting #CustomerService

@HGSupport You escalated this and the person did a half assed job to reply the issue was fixed. The issue I originally contacted you about...NOT the issue your support person who broke the sites escalated. This is ridiculous. This is the worst support I have ever received from you guys.

@regal_kyle @HostGator Noted. After this issue I'm definitely looking for recos. This started as a 502 error and then when they "fixed it" suddenly all my content was 404ing or 500ing. This was across 3 independent sites so the whole thing is suspicious.

Nothing like having your hosting and it's support shit out for hours on end when a major news story had been developing in your city and you can't post updates on it. Thanks @HostGator !

@HGSupport The problem has now been explained to me. I’m sorry that I snapped. Please check your DM inbox.

@HGSupport Please check your DM inbox. Soon we will claim a full refund and you will never hear from us again. This is a horrible support!

@Rev_Scarecrow @HostGator Sounds about right - I used them when I was first starting out as a web dev and had nothing but problems. Sad that nothing has changed

@HostGator I don't understand how you can disable all my sites, and six hours after I've requested access to fix them, you still haven't sent me a password that I can pass on to my tech person.

@Rev_Scarecrow @HostGator Goodness that's rough. I couldn't stand dealing with web hosting sites like this, I can't imagine they've gotten much better. If you ever need help with web stuff outside of the direct customer support you can always hmu, my offer to help ya out is still in the air!