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HostGator is a Houston-based provider of shared, reseller, virtual private server, and dedicated web hosting with an additional presence in Austin, Texas.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Hostgator reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Hostgator. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hostgator users through our website.
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Hosting (31%)
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E-mail (23%)
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Domains (23%)
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Cloud Services (12%)
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Web Tools (12%)
Live Outage Map
The most recent Hostgator outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nairobi |
Web Tools | |
 Fairborn |
Hosting | |
 Goiânia |
Hosting | |
| Homosassa |
Hosting | |
| Duque de Caxias |
||
| Taboão da Serra |
Domains |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hostgator Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Kingery
(@TechLifeWeb) reported
@HGSupport is FTP down? I can authenticate but then the session doesn't start.
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Maks
(@radiobrezice) reported
@HGSupport @tokyomokyo What are you sleeping??? there is complete outage of all your services for more than 1 hour already! My clients keep on calling me like crazy. There is no way to reach you! nothing works except your sales department!
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Abduljalil AlMudhari عبدالجليل المضري
(@AbduljalilSaleh) reported
@da_real_sammann @HostGator @HGSupport Same problem with me, I have VPS SERVER and now down, I have more than 400 customers calling, Hostgator bad company
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Mr. M
(@MrMiller23) reported
Fingers crossed. After multiple calls/chats with @HostGator support, I *think* I found the person who can help. I need to work a few things out but I finally found someone who understands my questions. I think.
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Intercon Messaging
(@InterconMessage) reported
@HGSupport we can access our cpanel and whm but are unable to send emails. Is this related to the issues you are having?
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Steve
(@oxign) reported
@PokerDe4s @HostGator @HGSupport It’s beyond ridiculous buddy. I actually spoke to a senior support person and he said he honestly could not give me a time for when this migration will be completed.
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Ryan Duffley
(@Duffs_Pub) reported
@HGSupport If there is an major outage right now, please post it to your Twitter. I have multiple VPS/Dedicated accounts I cannot reach, many users out of service and so far have been unable to reach support.
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Irfan Ahmed
(@gurupak) reported
@MLino @HostGator @HGSupport Nothing is opening at their end now. Someone call them and check the issue?
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˗ˏˋ TONY ˊˎ˗
(@AntonyGratan) reported
@HGSupport my website is down and I can’t access to the customer portal
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Irfan Ahmed
(@gurupak) reported
@St3llard @HostGator @HGSupport Everything is down on HG. They were fixing portal and checkout and now they have down their whole network.
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Porra
(@PokerDe4s) reported
@HGSupport We kwow that, hostgator say this a lot of times on tickets but the service still offline. Hostgator notice us the service will be out for one or two hours but now 40 hs offline, unbelive.
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Maks
(@radiobrezice) reported
@HGSupport @tokyomokyo Hostgator literally isn’t aware of this huge issue???? 3 minutes ago you typed to DM primary domains? This is outrageous!
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Abduljalil AlMudhari عبدالجليل المضري
(@AbduljalilSaleh) reported
@HGSupport my server down, customers waiting, what is the issue?
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Steve
(@oxign) reported
@PokerDe4s @HostGator @HGSupport 48 hours for us! In a few hours my clients will have hundreds of employees expecting to access their email. And all we get from Hostgator is “it will be up in 1-2 hours. In 40 years of using different ISP’s I have never encountered anything as irresponsible or inept as this.
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Gaurav Gupta
(@GauravG985) reported
@HGSupport I m experiencing down time more then 15 hrs
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GoGoGadgetGuy
(@gogogadgetguy) reported
@darkcompass @WordPress Who do you host with now ? I’ve had the same issue with @HostGator
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Darryl T. Jones
(@splatteredink) reported
@HGSupport It's not a recommendation. It's a requirement if you want to keep me as a customer.
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Raj Menon
(@rajendra_menon) reported
@HGSupport @PokerDe4s Our corporate website has been down since Saturday 10 AM ET, 8/13. It is 6 pm ET on 8/14,not up, no word on what the ETA will be. Pl help!
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Kevin H. ♠
(@kevola) reported
@HGSupport I cannot access my primary domain, mail or Cpanel for my website. Mail retrieval is giving me errors.
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Darryl T. Jones
(@splatteredink) reported
@HGSupport Why haven't you updated the forum post? I've been told I can get "real time" updates there... right now it feels like you're hiding the problem. That is only making it worse. My partner has already contacted another hosting company to move to.
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Irfan Ahmed
(@gurupak) reported
@HGSupport #domainmonitoring #domainDown #hostingdown What are you doing to fix the servers issue?
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Raj Menon
(@rajendra_menon) reported
@splatteredink @HostGator @HostGator our corporate website has been down since Saturday morning. I have no idea when this will be up. This is absolutely terrible. Can you pl provide ETAs here?
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Hannah Carmichael
(@hannahboog) reported
@HostGator @HGSupport trying to cancel my domain renewal but non of your advisors are helping me! Shocking service
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Raj Menon
(@rajendra_menon) reported
@HGSupport @splatteredink Hello, that is not acceptable! You need to provide an ETA for my website, specifically! We are down for over 30 hours!!
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Steve
(@oxign) reported
@splatteredink @HostGator “However, if there was a severe issue, this is something we would have provided immediately” Hostgator, and customer servers being down 48 hours is not severe? Unbelievable!!!
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Darryl T. Jones
(@splatteredink) reported
@oxign @HostGator And I've been with hostgator for like 10 years. They've never done this _smoke & mirrors_ avoid the question customer service before. Transparency is key man. If there's a problem, tell me and we'll deal with it. But right now, I can only assume @HostGator is hiding something.
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Steve
(@oxign) reported
@splatteredink @HostGator Agree, **** has hit the fan. Speaking to other web developers etc. and no one has ever heard of such an event. The blatant dishonesty is extraordinary.
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Gaurav Gupta
(@GauravG985) reported
@HostGator @HGSupport . Its really poor service they start migrating datacenter n keep downtime more then 15 hrs and still saying we are doing best.looks hostgator looses his creditbility
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Gaurav Gupta
(@GauravG985) reported
@oxign @splatteredink @HostGator Same here but support team no idea n update
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Steve
(@oxign) reported
@networkcompare @HGSupport @HostGator Is your VPS up yet? Ours has been down over 24 hours!