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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (29%)
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Buffering (28%)
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Sign in (22%)
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Crashing (17%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Washington, D.C. |
Sign in | |
 El Pueblito |
Playback Issues | |
| El Paso |
Buffering | |
| Lexington |
Buffering | |
| Philadelphia |
Sign in | |
 Berlin |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Evil Avatar
(@EvilAvatarNews) reported
@hbomax Easily one of the worst movies ever made. If 2020 was a film it would be Wonder Woman 84.
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William Key
(@williamkey123) reported
@OfficialStan @HBOMaxHelp I’m having the same problem. Very annoying to have it not accept the password you just reset. I’m pasting from my password manager; there isn’t any chance I typed it wrong.
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moo moo. ✊🏿 ⛄🎄🦌❄️
(@moonstoneappul) reported
@HBOMaxHelp WW84 seems to be the only thing not working, everything else works perfectly
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Señor Itch
(@jonygitar) reported
@HBOMaxHelp @HBO I purchase HBO thru @hulu. Wonder Woman 1984 NOT AVAILABLE with my membership, like much of your HBO Max programming. Consumers always find out at the worst time they've been sold the wrong product.
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Ashley
(@emberblaine) reported
@hbomax Quality was like laserdisc. Good movie though
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T. LaBossipants
(@tlabossiere) reported
@ChillyChad @HBOMaxHelp Same tv and same issue.. it’s not the TV the internet as ALL the other content on HBOmax works flawlessly..
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Eunice St. Claire
(@EuniceStClaire1) reported
@hbomax having a terrible time trying to stream this all day. I'm watching on hbo max on my browser. Everything else plays fine except WW1984. I've been trying since 9am.
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Miss Matched Shoes 👡👠
(@threejuniormnts) reported
@HBOMaxHelp When I try to play the movie it says “We’re having trouble playing this video...” what gives?
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William Key
(@williamkey123) reported
@HBOMaxHelp I can’t sign in even after resetting my password. Keeps saying the email and/out password is incorrect. But it isn’t - I’m copy and pasting them from my password manager.
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Russell
(@Russ219812317) reported
@HBOMaxHelp Didn't help. The English version won't play. The Spanish version, however, plays without issue.
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Fukayu Doe Tared
(@FukayuT) reported
@hbomax heyyy is anyone else having audio problems?
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Dan OConnell
(@Rev_Dan) reported
@MichaelPBerk @HBOMaxHelp I’ve got the same issue here in Indianapolis. No resolution to fix it so far
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Ali Salih
(@alisalih) reported
@HBOMaxHelp Wonder Woman 1984 on RokuTV is very choppy and not watchable with the HBO Max app. And yes, I updated the app, restarted the RokuTV. 100Mpbs+ fiber as well. It is normal for all other content but not for WW84. Can you please help?
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Ian Roseman
(@ianroseman) reported
@hbomax getting error trying to play / stream #WW84. Error: "Can't Play Title - We are having trouble playing this video..."
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Fudo Myoö
(@OccamsTazer) reported
@TheDCEU @hbomax Good gods this was so unbelievably awful.
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Sean Carlson
(@scvball) reported
@hbomax Would love to... too bad it doesn’t work.
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Danny Selnick
(@dannyselnick) reported
Had in known there would be a problem getting @hbomax on @LGElectronics I would have not purchased it.
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Stephen Bergstrom
(@NerdyOldFan) reported
from
San Diego, California
@HBOMaxHelp Still having playback issues. Getting 30 Mbps download. JUST downloaded the app, so it’s the most recent version, and it’s the most recent version of the Fire Stick software, last checked today.
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Mike Ruffing
(@MikeRuffing3) reported
@hbomax why won’t WW1984 stream? Keep getting a Can’t Play Title error?
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I Can't Even
(@ICantEven2021) reported
@TheDCEU @hbomax Not exclusive. Everyone having trouble, just support your local theatres. Cineplex has it streaming.
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The covfefe flavored hamberder
(@realdealneiman) reported
@HBOMaxHelp I was asked to verify my email address when signing in roughing 3 hours ago and clicked to have an email sent to me so I could do so. That email still hasn't arrived yet. I'm afraid someone is using my account without permission. Can I get some help?
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Rachel True
(@RachelTrue) reported
@hbomax Any fix for this Roku tv bug?
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Gtvampire ♠️🎃
(@Vampviper85) reported
@jmillermerrell @hbomax Have the same problem
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geographerjay
(@geographerjay) reported
Watching Wonder Woman, although I dislike these movies it is fun to watch them with the family. This one is not staying of auspiciously add @hbomax seems to have some audio issues.
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RYAN K😷
(@ryanko) reported
from
Linthicum Heights, Maryland
Hi @hbomax having massive audio issues... Yikes
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Maureen
(@itzmomos) reported
seriously @hbomax , you don’t work on LG 🙄😤
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Ursula
(@Ursula80532697) reported
@hbomax Very bad quality, it kept freezing. And don't even say it my internet.
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T. LaBossipants
(@tlabossiere) reported
@HBOMaxHelp Why does every program stream error free except @WonderWomanFilm? .. tried 4 times and had to turn it off. Pretty crappy.
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Jim Harmes
(@JRArmes) reported
@cbeiter @davidly @hbomax We saw it around 3 without any issues.
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Michael Berk
(@MichaelPBerk) reported
@HBOMaxHelp why is Wonder Woman 84 broken on my fire tv? Plays audio but no video only a black screen