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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (33%)
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Buffering (29%)
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Sign in (19%)
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Crashing (15%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rowlett |
Crashing | |
 Paris |
Buffering | |
| Aurora |
Sign in | |
| Écully |
Crashing | |
| Washington, D.C. |
Sign in | |
 El Pueblito |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Shawn
(@scarson_) reported
@SuperHiveDC @hbomax no problem
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Kj.Kj
(@Kay_Jay1945) reported
@hbomax Why is your App not working since yesterday? So frustrating!
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sean shoemaker
(@shoe23) reported
@HBOMaxHelp It’s been a known issue for a while. Over a month at least. And it used to work so whatever you had in place before just roll it back to that. Bingo bango, problem solved.
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Mr. Dante
(@DanteAbstract) reported
from
Wheaton-Glenmont, Maryland
So Warner/HBO have locked up George R.R. Martin and Issa Rae to multi-year 8 figure deals. Dope. More quality content about to come to @hbomax
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JAKE
(@USMC_O311) reported
Dear @hbomax, Fix your garbage app. How about a “play from beginning” and increased speed controls for forward and rewind? That way we’re not holding down the reverse button for 15 freakin minutes. Seriously, your app is one of the worst out there.
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Officer Mooney
(@PuppetOfficer) reported
@billrintels @ZachCollier311 @hbomax I mean, Superman, mind you by himself could literally destroy the planet. I can’t help the power the comics gave him and the JL, but nothing Zack gave them is outside the comics. If anything they’re nerfed by comparison.
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Chad Silverstein
(@ksfan3742) reported
@HBOMaxHelp Trying to finish watching Justice League on my TCL Roku 4k TV, and it is impossible. Keeps buffering and starting in slow bursts (I'm at 2:37:44). I have reinstalled the app and gotten no improvement. What is the problem?
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Maddies Daddy
(@TheNikeGod74) reported
HBO Max Act Like **** Sometimes @hbomax Fix This App Jeez Louise
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Waqar Ahmed
(@waqarpadhiar) reported
@the_ansari_boy @wbpictures @hbomax hope so.. movie can be very good... that is the main problem with WB execs... they taught we will hire already proven guys and thats why they move away from what could have been a fantastic Extended universe with brilliant directors...
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CG Wright #RestoreTheSnyderVerse
(@LuckyNum8er7) reported
@AllThingsSnyder @hbomax HBOMax want the Snyderverse to continue. It's Warner Media that's causing the problem. Calling our only allies cowards won't helo win any battles
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SamuraiVT
(@justsamuraii) reported
@HBOMaxHelp I cant make an account, I get this error: cf81a190-d69d-423b-b5f0-0fd24217df39-hboMax What do I do?
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Tracy Blackman
(@Funzito) reported
I updated @hbomax and now the movies are skipping Help..... question mark
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Moon Jets
(@_TomJones) reported
@hbomax your Apple TV app is garbage, tried to watch Last Week Tonight last night, it would not respond to my input, and then the app would crash. Crashing is a bad thing, in case you were curious. Also, couldn’t download Snyder Cut on my iPhone (also crashes), could be a feature
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Jared Bell 🇺🇸
(@jaredadairbell) reported
@hbomax please please please update/fix the fast forward/rewind feature on the smart tv’s. Please.
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just tanesha ✨
(@tdotrenae) reported
@KesusWalks @hbomax Omg the app is TERRIBLE!
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Narr The Misfit 🇯🇲
(@NarrXFilms) reported
@hbomax please for the grace of all things holy. Add a chapter selection button. How imma rewatch scenes from #zacksnydersjusticeleague and have to scroll through 3 hours just to see Superman put the work on Steppenwolf.
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Captain Empath
(@CaptainFindhorn) reported
@hbomax It's a Hollywood movie Kong is closest to human there's no way in the world that they could make it work with Godzilla winning. And with all the hate in the world the last thing I want to see is two giant CGI creatures fighting it out.
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Steve Erickson
(@Ericsm27) reported
@HBOMaxHelp hello MY Samsung q60t TV has a whitebline on the right said on every HBO max show. No other app has this issue.
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David Roan
(@roanJDR) reported
@Cancel71409588 @snydercut @hbomax Same problem... small sample size...
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sean shoemaker
(@shoe23) reported
@HBOMaxHelp any plans to update the app for Xbox so that surround sound will work again, preferably before Godzilla vs Kong drops on the 31st?
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Ammas Tanveer
(@AmmasTanveer) reported
@HBOMaxHelp please help
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Emperor Palpatine
(@Papa_Palpatin) reported
@hbomax @JamesGunn This distraction won't work WB. #RestoreTheSnyderVerse
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Kesis
(@xkesis) reported
@hbomax why is my password that I just reset not working? I'm losing my mind here, I need to finish Tom and Jerry...
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Jay El
(@JayEl29038498) reported
Is my @hbomax platform broken? Not seeing Batman v Superman 4K remastered edition that so many people are saying is available on HBOMax. Anyone? @BatmanvSuperman
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TheCrowAndTheCrownBarbecue
(@rampop4ever) reported
@hbomax the app has a terrible lag and continues to crash and freeze Nvidia Shield. Reinstall, unplug router. All that done. What is the issue and when will there be a fix? $15/month and cannot watch anything.
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🆂🅰🅼 🅸 🅰🅸🅽'🆃
(@micintime) reported
@hbomax has the WORST streaming interface in the history of streaming interfaces.
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"Wear A Mask," Chris H
(@chris_h71) reported
@hbomax why does the sound cut out for the last few seconds on the Firestick? No problem on Roku, just the Firestick...
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PO
(@elpadredebolsas) reported
@hbomax really needs to get those language setting issues worked out. #HBOMax #gomorrah #frustrating
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CG Wright #RestoreTheSnyderVerse
(@LuckyNum8er7) reported
@AllThingsSnyder @hbomax HBOMax want the Snyderverse to continue. It's Warner Media that's causing the problem. Calling our only allies cowards won't help win any battles
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Peter DePhilippis
(@PeterDeph1) reported
@hbomax If only your website would let me sign up instead of giving me an error. And after 4 quick responses from support about it, I haven’t heard anything else for 4 days. I have no idea if someone is working on the problem or just ignoring it.