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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (30%)
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Sign in (24%)
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Buffering (21%)
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Crashing (21%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 The Hague |
Playback Issues | |
 Paris |
Buffering | |
 Toano |
Playback Issues | |
| Minneapolis |
Buffering | |
| League City |
Buffering | |
| Dallas |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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hayl.storm ⛈
(@hylydvdsn) reported
I can’t find the in theaters section in my HBO Max…the website says with the $14.99 ad-free package comes with that feature but I can’t get there? Can anyone help? @HBO @hbomax #HBOMax #intheaters #hbo
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ResistanceMedia
(@Resistance411) reported
@HBOMaxHelp There is a work around with hand held digital devices, to get the original Italian audio track(s) with English subtitles, however watching this on an iPhone or iPad is a less than desirable experience.
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Arjun Sampath
(@Arjunior84) reported
What’s with @hbomax defaulting to subtitles for every show all of a sudden? Super annoying. Please fix. Terrible customer experience!
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Teri Starbuck
(@starbuckt) reported
from
Altamont, Oregon
@AndJustLikeThat @hbomax Was so excited to watch! Now just disappointed, sick, broken-hearted, mad! How dare you ruin a great show in 1 episode! I could go on and on but everyone else has said how I feel too!
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Anubis #BlackLivesMatter Brutus
(@anubisbrutus) reported
@howtojohnwilson @hbomax Great episode in parking. So funny, but parking isn't egalitarian. These people are so entitled. In Washington Heights, there are blocks of cars that never move. They basically own these spots and work in leave with traffic agents and sanitation. Fun show though!
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Kisha
(@HonnyDipp) reported
@TQuill @HBOMaxHelp @gartoncr I’m dealing with the same problem with my Apple TV 4K. Every episode I watch I have to turn off the subtitles. Glad to see I’m not the only one! #HBOMax
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jay gordon 🦍
(@jaydestro) reported
@HBOMaxHelp Yes. My downloads don’t work. I’ll just delete app and reinstall another time. Anyway, please just make the app more stable.
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jay gordon 🦍
(@jaydestro) reported
@HBOMaxHelp lol doesn’t help me atm on an airplane to watch the stuff I downloaded. What a joke.
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Owen
(@ouueinn) reported
@HBOMaxHelp i cant get online to watch #SuccessionSunday " Can’t Connect" "We’re having issues connecting to HBO Max right now. Please try again. " is the message I keep getting...... Help?
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Michelle Davis #cantarguestupid
(@madavis1960) reported
@hbomax I’m done, worst ever. Seriously you don’t call 911? WTF
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cindy st john
(@cindystjohn3) reported
@hbomax @AndJustLikeThat PS. You have the worst streaming app in existence. Get it together
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Success
(@successtheman) reported
@hbomax Fix your provider login
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Jenna
(@jennahasskarl) reported
Hi @SamsungSupport and @hbomax - when are you two going to work together so that the app doesn’t constantly freeze or not work on Samsung tv’s?! I’m not the only Samsung owner with this problem!
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babyspice666
(@sailorsocialist) reported
Hi @hbomax you’re ruining movie night fix your dog **** app
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Martijn Grooten
(@martijn_grooten) reported
It's bad enough that someone is able to sign up to @hbomax with my email address. It's worst that when I try and report it, as the email suggests, I can't because HBO Max is not available in my country.
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Nicki Minaj 𒊹︎
(@EATSHITYOU_) reported
@ROMANSSBACK @hbomax Is not working this time 😢
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BLACKBERRY MOLASSES
(@HeyNowAMANDA) reported
Bro. HBOmax really cannot process a 15sec rewind without having a stroke first. Like ??? Fix your app @hbomax
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Just John
(@J_Mo52) reported
We have come to agreement that Order of the Phoenix is the worst #HarryPotter movie, right? Just making sure. #OrderOfThePhoenix @hbomax
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Charme
(@Charme_yh) reported
The only streaming service I ever have any issues with is @hbomax … like why?
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Leyna
(@MHolquin) reported
from
Placentia, California
Trying to watch The Polar Express On @hulu with the @hbomax add on, it's not on there though 😢 please help!
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Success
(@successtheman) reported
@hbomax Fix your provider login
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🥀
(@rustedrosepetaI) reported
@Girlryliz @hbomax Hi, i am having the exact same problem with season 2 recipes!
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Ts Mistress Mia 🇺🇸 Trans **********, Dallas TX
(@tsmistressmia) reported
@hbomax @AndJustLikeThat horrifically bad, I mean bad, wow. If your writers need help feel free to reach out, on second thought, I shouldn't say "if", just go ahead and reach out
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Chijioke Uzo
(@chijiokeuzo) reported
Would be great if @hbomax and @ATT can figure out these subscription issues so I can watch my shows again
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Jared Bell 🇺🇸
(@jaredadairbell) reported
@hbomax y’all need to fix your app software on tv’s. I can’t play anything.
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David Lojek
(@Dlo4sho88) reported
@QweenDancing @succession @hbomax I’m just hoping he isn’t gone.. kind of the antihero of the show. Root for him even tho he’s just as terrible as everyone else on the show
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Laura Grunke
(@elizabethlaurag) reported
@hbomax what is going on? I have a subscription thru AT&T and all of a sudden it’s saying it has expired and is not working. I have tried logging in on a browser and the app. It just keeps sending me in circles, logging in over and over
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Christian Rich
(@christianrich1) reported
death, taxes, the @hbomax app not working on a huge season finale
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T Mattila
(@Tarkkis) reported
@hbomax Young Sheldon season 5, episode 9 is missing subtitles. Could you please fix it?
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jay gordon 🦍
(@jaydestro) reported
@HBOMaxHelp I was using the iPad app, just peacefully enjoying the downloaded Animatrix video when the app just started stopped letting me play videos. Just straight up stopped and now it doesn’t work. I’ve had no success using a stable version of your app across multiple platforms & devices