HBO Max down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

• Buffering (36%)
• Playback Issues (28%)
• Sign in (21%)
• Crashing (11%)
• Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

City	Problem Type	Report Time
Schongau	Sign in	19 hours ago
Hollywood	Buffering	2 days ago
Bellevue	Buffering	3 days ago
Alpena	Buffering	9 days ago
Palm City	Buffering	9 days ago
Saint-Gildas-de-Rhuys	Crashing	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Frank Henry Coufal (@FrankHenryCoufa) reported 3 minutes ago

  @HBOMaxHelp Today I found that I was signed out of HBO Max on my TV, even though I'm still signed in on my computer. I've never experienced something like this with the TV app before. Can you give me details on how to sign in on my TV again?

• 
  Baron I_oyd (@BaronOyd) reported 4 minutes ago

  @BombadLeaker @hbomax then you didnt watch ZS JL if you think Batman kills Superman kills people in dark future WW is great Flash has some problem,but nothing that big Cyborg is heart of JL Aquaman is to this day the biggest W Martian servers his purpose Well its not his (GL) mistake, but WB

• 
  Andrés Miguel Rondón (@amrondon) reported 6 minutes ago

  @hbomax I have moved countries and now cannot access my account, not even to cancel my subscription! Please help me fix this, as you are not providing neither a service nor a way to discontinue it. Thank you.

• 
  D1 Demon 😈 (@panciee_) reported 6 minutes ago

  @ma_LESS @hbomax It sucks cuz they have quality shows and movies but the app is **** unless you’re on mobile and even then it crashes all the time

• 
  OG Big Chris (@dj_komal) reported 9 minutes ago

  @NeonPinkToes @hbomax @discoveryplus Yesssss. HBO max pisses me off. I can’t watch movies they don’t start. I’ve tried different WiFi and other types of internet. **** still doesn’t work

• 
  Here Kitty Kitty Kittttyyy 😬 (@NeonPinkToes) reported 9 minutes ago

  I have hbo max and discovery plus... what is going to happen with this merger? both apps have tons of technical issues. hbo max should be ashamed of itself for how hard it is to navigate. please hire someone to design the new thingy who is good @ their job @hbomax @discoveryplus

• 
  josevo (@bizcochitolive) reported 12 minutes ago

  @HBOMaxHelp FIX UR WEB VERSION IS SO ******* SLOW

• 
  Here Kitty Kitty Kittttyyy 😬 (@NeonPinkToes) reported 13 minutes ago

  @dj_komal @hbomax @discoveryplus I had problems actually in the beginning.. i think I had to update firestick and oh one time... deleting the hbo and reinstalling worked. which was the only way to get updates. idk if that is still a problem.

• 
  Maverick Heart (@FastandProfound) reported 14 minutes ago

  @Joeyxo742 @hbomax The worst Batman ever

• 
  cammi (@taesdildo) reported 14 minutes ago

  @SofCarsonator @sofisperfect @hbomax her fans constantly saying disgusting things about the reboot when she wasn’t a good actress in the first place? The show was terrible and it was canceled for that exact reason. No one is going out of their way to save a show when half the cast including her couldn’t even act.

• 
  Weftist Wookiee (@mementomoire) reported 14 minutes ago

  @LastWeekTonight The @hbomax app on @Roku is so broken you can't even navigate to this episode. When you try to select season 9, it kicks you out into the sidebar instead. Incredible how bad it still is after two years.

• 
  Jason ALL CAPS Brown Meta Spam Fighter 🇺🇦🇺🇦 (@keyserholiday) reported 17 minutes ago

  Dear @HBOMaxHelp please figure out how to allow us to rewind without major buffering issues.

• 
  Keeeesh (@Keeesh718) reported 17 minutes ago

  @robinthede @BlackLadySketch @hbomax TOOOOOO EXCITED! My Tuesday JUST got real good. Got this news as i logged off from work for the day 🙌🏾🙌🏾

• 
  DambroseK (@dambrose_k) reported 20 minutes ago

  @femjasontodd @KnightmareYuvi @hbomax That's an awful lot of yacking.

• 
  Shane lowrie (@ShaneLowrie) reported 25 minutes ago

  @bigboss_joel_ @snyder_all @hbomax You realize this does nothing to back up your awful opinion

• 
  Dominick Adam 🇪🇺🇮🇪 (@RatintheChefHat) reported 25 minutes ago

  @hbomax I got charged twice for my subscription... All of your help pages related to the topic are geolocked to the USA, can you advice me on what to do for a refund in the Netherlands?

• 
  Tim (@ShaolinMunkeh) reported 25 minutes ago

  @hbomax I really enjoyed the book. Hope this does a better job than that terrible film version did.

• 
  WeiShiLindon (@VasherZahel) reported 26 minutes ago

  @SupergirlRadio @hbomax Terrible actress and portrayal of Supergirl

• 
  Luke (@lmwilliamsphd) reported 30 minutes ago

  @hbomax what's with the streaming quality fluctuations on the xbox app? When will it be fixed?

• 
  Melissa Klingensmith (@missa0606) reported 44 minutes ago

  @hbomax are there issues with the app on tvs right now? Specifically lg tvs? I canno get the app to open and there is nothing wrong with my internet.

• 
  cammi (@taesdildo) reported 44 minutes ago

  @purpleheartsera @hbomax Take your own advice, accept that people want the reboot. Sofia was a terrible actress in that show and the show was canceled because it was TERRIBLE, get over it. It’s been 3 years that show isn’t coming back. If enough people wanted it maybe it wouldn’t have got canceled.

• 
  ✨Becca✨ (@Beccakatherine3) reported 45 minutes ago

  Soooo @hbomax keeps having network issues whenever I watch a movie on it.🤔🤔🤔 It's giving very much @disneyplus when it first started out! 🙄🙄🙄

• 
  mikesum32 (@mikesum32) reported 46 minutes ago

  @HBOMaxHelp A lot of episodes have single-word errors. For example "butts" is miscaptioned as as "bugs" in a season 3 flashback to season 1.

• 
  Ma-less Luvs BIGMAKK (@ma_LESS) reported 47 minutes ago

  Why does @hbomax suck *** all the time?!? It always freezes, always crashes, always some glitch w/logging in. Imma cancel until Euphoria comes back & hopefully y’all can get your **** together in 2 yrs

• 
  ArcFlash (@sandybeacher10) reported 47 minutes ago

  @hbomax cant say... YOUR APP SUX!!!! pleaae contact literally any other streaming service and ask for help! I have been dealing with your crappy app as a bonus for a phone contract sign on... at this point YOU OWE ME MONEY! it freezes constantly and is THEE ONLY APP that doesnt work

• 
  George Fallar (@gfallar) reported 51 minutes ago

  We watched "West Side Story" on @AppleTVPlus and the Dolby Atmos sound was spectacular and added a LOT to the experience. Then we tried it (Google TV OS on a high-ish end Sony TV with Onkyo NR696) on @hbomax and NO Atmos and both video and sound not even close. Fix it, HBO.

• 
  Jonathan Jagmin (@JonathanJagmin) reported 52 minutes ago

  @hbomax Henry Cavill as Superman. Affleck as Batman is a solid second place, but I’m open to other actors in the role. I’m flat-out not tolerant of replacing Cavill. Not yet. He has work left to do.

• 
  OG Big Chris (@dj_komal) reported 52 minutes ago

  @NeonPinkToes @hbomax @discoveryplus It’s so slow. I can’t watch series but no movies. I’ve updated the Firestick and updated the app. Still don’t work.

• 
  Batman 🦇 (@QuentinMario) reported 57 minutes ago

  @ATT since @hbomax & @discoveryplus is going to be combining how is this going to work out 🤔

• 
  News and leaks (@BombadLeaker) reported 1 hour ago

  @BaronOyd @hbomax Battfleck kills people and uses guns Superman kills people Wonder woman is ok Flash was the wors casting choice Cyborg was awful in JL (worst) Aquman is ok Martian Manhunter has one or 2 full scenes And Green Lantern isn't a character since it got deleted and it was a cameo