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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (33%)
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Buffering (32%)
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Sign in (17%)
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Crashing (14%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lafayette |
Playback Issues | |
| Prospect |
Crashing | |
| Carlisle |
Crashing | |
| Irving |
Sign in | |
| Painesville |
Buffering | |
| Stuart |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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J.A.
(@jenna_hilw) reported
@romantashas @FOXTV @hbomax i think it’s over. we all worked hard to get it trending and using #RenewProdigalSon but nothing worked 😔. i’m not sure this will work either.
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Brian Box Brown
(@boxbrown) reported
@HBOMaxHelp I’m busy, fix it or leave me alone
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Micky B Jones
(@MickyBradfordJ) reported
@hbomax for some reason your app doesn't keep things in continue watching, is this an issue thats being worked on?
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Jacob Rosenberg
(@JACOBMMXVI) reported
@HBOMaxHelp @SamsungTV All of your letterboxed content on the internal App is playing stretched vertically. The original aspect ratio is not being preserved and there is no setting to adjust. Send help!
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The People's Warrant
(@tpeopleswarrant) reported
@T8NHD @hbomax I don't think you really understand what MK is about if you think the gore and language were a problem. The last thing this franchise needs is another PG-13 snoozefest like in 1995. I don't think these movies are for you and you shouldn't watch them.
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ECHO
(@gods_meme_deal) reported
@HBOMaxHelp can you fix your app everytime I download something and okay it the screen is black
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BaMbAM
(@iBaMbAM_) reported
@HBOMaxHelp I’m on an iPhone 6s. When I use the rewind more than once it’ll freeze and it won’t rewind more than the initial 15 seconds and if I do it manually it’ll sometimes crash the app. Also the firmware is up to date and my phone too.
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Flamingo
(@Flamingo_Burner) reported
@hbomax you gonna fix your ****** app or not?
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JZ
(@killjz) reported
@hbomax @Sony @SonySupportUSA FIX THIS ****
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Marc Sciarabba
(@msciarabba) reported
@HBOMaxHelp Still having the issue with the white line on Samsung app - it’s been an issue since 3/25 and we continue to get same standard response that you know of issue and working on it. Any chance you can fix this issue? It’s very annoying to watch a movie/show with the line
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TY
(@TySpitsTruths) reported
@HBOMaxHelp why is your app all of the sudden awful????
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mmonast
(@mmonast) reported
@HBOMaxHelp having an issue with the app on appletv - auto play seems to always stall. For example watching Sesame Street with the kids and a new episode won’t start just spins and spins cannot even get to the app main page. Tried delete and reinstall 1/2
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GreyGatto
(@greygatto) reported
@hbomax your app for Apple TV does not work most of the time. Does not load. Also keeps going to Spanish sub titles even with English subtitles selected. Next video in a series will not load. Please fix. Thanks.
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TY
(@TySpitsTruths) reported
@HBOMaxHelp Clear cache seemed to fix it. Thanks
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griffen
(@_skidbladnir) reported
@tpeopleswarrant @sarahsrio @hbomax While I don’t think it was completely awful, I think the first two movies are much better. They all have about equal levels of acting, but the first two were much more engaging plot-wise.
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Queen Atheist of Jewville
(@OneAtheistJew) reported
@HBOMaxHelp the app keeps glitching on my Roku. Going back a page will sometimes land me back on the Roku home and I had to go back in 4x to get Labryinth to play b/c it froze and kept sending me back to the Roku Home page. What's up with the tech issues?
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ws champ mike 🏆🗯
(@iDodgrMike) reported
@HBOMaxHelp No. Everything other streaming app and everything else connected to my router works fine. Including my work computer. Fix your app or I’m canceling my subscription and contacting the BBB
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Byron Pelton
(@ByronDPelton) reported
Just finished Zach Snyder’s Justice League. Few takeaways: 1. Every film should be this long (content-rich, of course) 2. Snyder has made more off of the Mercedes logo than any dealership ever could 3. The HBO Max app is terrible @hbomax fix this thing, please
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LokiEra४
(@zymulti) reported
@romantashas @FOXTV @hbomax Ok! This is so stressful! Now I got to work to fight for 4 shows to come back! Ugh! 😭
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a loving critic
(@nerdindisguises) reported
I feel like @hbomax would be a great home the irregulars because the quality of it that seems to align with the shows on hbo max
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Scott Cunningham
(@scottcunni) reported
from
Southgate, Michigan
@ATT @hbomax your app for @AppleTV sucks. Constantly have to reboot #AppleTV to get your crappy app to work. Only your app hangs up and needs a reboot
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HBO
(@HBO) reported
Get your Nick fix in the latest episode of #TheNevers, now streaming on @hbomax.
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Flamingo
(@Flamingo_Burner) reported
@HBOMaxHelp no video plays on Amazon Fire Stick. This is why no one likes your app. Fix it so people can actually watch ****
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mmonast
(@mmonast) reported
@HBOMaxHelp only thing that seems to work is a compete restart of the appletv device thanks 2/2
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ECHO
(@gods_meme_deal) reported
@HBOMaxHelp Galaxy note 10 fix this plz it's been a month no other app as this many problems act like yall don't care
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Kyle Mahnke
(@kyle_mahnke) reported
@HBOMaxHelp known issue? Season 5 episode 4 of the west wing causes the app to crash on Xbox series x (north America). Only that episode, everything else plays fine.
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Flamingo
(@Flamingo_Burner) reported
@HBOMaxHelp would love to watch mortal kombat after a long day of work. But instead of getting that all I get is a black screen. Pathetic.
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xofana | maratonando pll
(@fxrmigwsn) reported
@TheConjuring @hbomax help
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ECHO
(@gods_meme_deal) reported
@HBOMaxHelp did that didn't work in just finna stop paying for this $15 a month to where I cant watch it on my ps4 or phone no point of having it
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kait
(@kaitlynbreannne) reported
@HBOMaxHelp I keep getting a “Can’t Play Title” service error. It makes me exit out of the movie I’m watching… But then I can click on it again and it will play for 15 minutes or so and then happen again. Very frustrating to watch a movie like this. Can you help me resolve this?