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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Crashing (32%)
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Sign in (29%)
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Buffering (20%)
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Playback Issues (17%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Raleigh |
Playback Issues | |
 Mexico City |
Buffering | |
| Atlantic Beach |
Playback Issues | |
| St. Louis |
Sign in | |
 Helsinki |
Buffering | |
| St. Petersburg |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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walajuku evan's ⚡💗 CHRISNIKA #1 STAN
(@onikasuterus) reported
@HBOMaxHelp Please help, I've been waiting for Nicki Minaj's docuseries since NOVEMEBER!!! It's July, this is ridiculous!! Could you please tell if there is any upcoming news about the docuseries, (release date, upcoming trailers, etc.) Thank You.
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Tyler Conway
(@jtylerconway) reported
@HBOMaxHelp most of my problems have been streaming on my MacBook and dropping when trying to go between episodes. also happens occasionally if i move tabs
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Bil da Phi_nam
(@BildaPhiNam) reported
@hbomax No I can even open your app. I no longer care if you have quality content, if you don't fix your playback issues by August 7th, I'm unsubscribing. I'm not paying for a streaming service I'm unable to use.
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DBAR
(@DamnboyAintRite) reported
@GHOST_LETTERS @hbomax Then I would guess it's on the server side of things. My suggestion is to call HBOmax and complain. Be sure to include that you rebooted all hardware and also persistently let them know all other streaming services work. HBOmax is still a relatively new service, so I expected it.
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WayThicker 🍑
(@WayThicker) reported
Sure wish @hbomax would fix their damn app for PS5. This error message every 30mins is annoying.
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JRo 🐞🇺🇸🇱🇧
(@jenniferpherris) reported
@kaekaekoolaid @callmenono On Amazon Fire, too! Fix it @hbomax !
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Jenny Rauch
(@jenny_rauch) reported
Seriously tho why does the @hbomax app suck so hard? I keep having to reinstall it and it’s so slow and I just need Sesame Street!! Help me out, here!
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KEEP IT REAL
(@thephillyprince) reported
If HBO max crash one more time @hbomax
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graxq
(@hullograce) reported
@HBOMaxHelp @GamblerJam NOOOOOOO. DearIntern, please help!
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sims4kiwi
(@sims4kiwi) reported
@spacejammovie @hbomax She’s a terrible actress why do they always choose her 😑
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James Becky
(@JamesBe24349281) reported
@Kmac2211 @HBOMaxHelp Don’t panic, I had same issue but with the help of hcybersecurity, I got my issue resolved. Message him on WhatsApp for help ±1 (508) 928-7823
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Jamie Miller
(@JamieMi02303970) reported
@hbomax HBO Max isn’t working on Samsung TVs. It gives a notification that says there is an error or it will not load. Help 😢
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Bharath Reddy⭐️⭐️
(@ItsThipireddy) reported
@HBOMaxHelp I am unable to login to My account. When I restore my purchases from appstore and there is now a different email and password associated with my HBOMax account.
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Ryan Wolfson
(@LIFEMANAGEMINT) reported
@hbomax I have had an issue for over two weeks now & no one has resolved the issue. I have followed up via email but no response. Maybe my issue can finally be addressed & resolved?
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Burt Koebel
(@tburtk) reported
@GHOST_LETTERS @hbomax I have issues with Hbo-max all the time on my TV. It freezes, cuts out. Makes it hard to watch most of the time
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Bob Barker
(@Bob69Barker420) reported
@hbomax @generationonmax At first I associated "max original" with Cinemax. You guys have got some work to do on your branding
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Daniel Cardenas
(@Daniel_cg23) reported
@hbomax @HBOMaxHelp Im trying to connect my TV and on the website hbomax/tvsignin it shows that the link is not working, I’ve been trying 5 days already and still nothing, what can we do?
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Space Chief
(@SpaceChief75) reported
@HBOMaxHelp your app sucks donkeys...fix it
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James Becky
(@JamesBe24349281) reported
@jakenmenheer @hbomax Don’t panic, I had same issue but with the help of hcybersecurity, I got my issue resolved. Message him on WhatsApp for help ±1 (508) 928-7823
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Jeff4Kicks
(@jeff4kicks) reported
everyday i think “maybe today is the day the @hbomax app won’t crash on me every 10 minutes” and everyday i’m proved wrong 🙃
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Sält Līfe
(@GHOST_LETTERS) reported
@DamnboyAintRite @hbomax I appreciate the help. Netflix is working fine. That’s why I didn’t think it was the wifi. It’s just the HBO. So I reset the modem but it’s still doing the same thing. Back and forth from the two screens I posted.
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UY Scuti
(@keyworldwiide) reported
Fix your subtitles fam @hbomax
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Jonah Gregory
(@aREALjonah) reported
@HBOMaxHelp My account was just hacked. I use the Hulu sign in method and already changed that password but there is now a different email and password associated with my HBOMax account. Can't find contact info on your site.
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Rizky Arifin
(@RizkymArifin) reported
@HBOMaxHelp dear hbo max help center, does RESIDENT EVIL: Infinite Darkness will be available on HBO MAX? i need you reply this tweet ASAP
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Scruffy the Fox
(@scruffy_fox) reported
Is anyone else having problems using @hbomax and @paramountplus on a PlayStation 4? Getting error messages every few minutes or even every few seconds, preventing me from watching even a full TV episode. Either they just don't like PS4 very much, or these are buggy af.
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dkruel
(@dkruel) reported
@hbomax @HBOMaxHelp New subscriber here and within 2 days, my password and email were changed and I cannot access my account. I spoke to a rep on the phone and also in a chat and issue is still not resolved. Can you please help?
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CALIFGirl59
(@LGirl59) reported
@HBOMaxHelp I am really getting sick of my HBOMax buffering issues. YOU SUCK a was of my money! Fix it or stop charge money for your **** product. I want MU money back. #HBOMAsucks
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James Becky
(@JamesBe24349281) reported
@aREALjonah @HBOMaxHelp Don’t panic, I had same issue but with the help of hcybersecurity, I got my issue resolved. Message him on WhatsApp for help ±1 (508) 928-7823
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Robby Rowell
(@The_Cable_Guy_) reported
@HBOMaxHelp @fsanders Definitely a HBO issue. Why don’t y’all go to the app and play it instead of asking for account info.
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Joshua Foster
(@joshfostr) reported
@HBOMaxHelp the app is not working on my Samsung tv. Can you help? Deleted it, restarted tv, etc.