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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (31%)
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Playback Issues (27%)
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Crashing (20%)
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Buffering (19%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Seattle |
Playback Issues | |
| New York City |
Buffering | |
| Walnut Creek |
Sign in | |
 Makati City |
Buffering | |
 Adelaide |
Sign in | |
| Santa Clara |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Bev Vincent
(@BevVincent) reported
@alafairburke @hbomax We watched Oslo all the way to the end and then got an error message. Glad we decided to wait on Mare.
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agnieszka ziemacka
(@agaziemacka) reported
@HBOMaxHelp we need our money back! Your service not working! Why we pay?
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Mr. Stephan
(@KPStephan) reported
@hbomax How dare you?! After this Mare finale fiasco, I would cancel my subscription in an instant if I wasn't borrowing my friend's login. You just think that for next time.
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RyanFromNY
(@NY_Forever23) reported
@purewitz @HBOMaxHelp I checked the outage map earlier and it looked like the entire east coast as well as the Chicago area
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Eric Naylor
(@EricNaylor) reported
@hbomax Not working on Roku. Garbage app.
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Angie B. 🌹✨🖤
(@westcoastang) reported
We need to bully @hbomax so they can get the ****** app together. Fix your **** please 😭😩
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James Yoder
(@giacomo_yoder) reported
@hbomax If only your servers weren’t down.
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Mr. Stephan
(@KPStephan) reported
@hbomax How dare you?! After this Mare finale fiasco, I would my subscription if I wasn't borrowing my friends login. You just think about that for next time.
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Slothtrop Records
(@slothtrop) reported
@HBOMaxHelp App has now been down for thousands of users for over 30 minutes - perhaps it’s time to STOP telling us to restart and to STOP asking for more info..admit there’s a problem and update us!!!!
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Nicholas Whitehead
(@njww) reported
So browsing around a bit, it seems like everyone except #HBOMax knows that @HBOMax is down. You would think they could at least post a new message on their lame trouble shooting page...
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Tish57
(@Tish573) reported
@HBOMaxHelp getting error after I’ve signed onto app after clicking onto watch Mare of Easttown it’s saying Unknown problem occurred to please contact TV provider
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WesternMassMMA.com--City Boy
(@WesternMassMMA) reported
@hbomax We waited all week to watch Mare of Easttown and now your app won’t even work! Get your **** together!! #FirstWorldProblems
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Charlie Brown
(@CarlosIsAwesome) reported
@reeseg_3 @hbomax watching @hbomax w no issue, guessing they fixed it
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Illy
(@illinoisblue) reported
You literally have one job @hbomax one job. Fix your ****.
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maybe: em
(@notemilybohr) reported
@ahhitsashleyy @hbomax stop I was just struggling to get it to work
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Plgniagara
(@plgniagara) reported
@hbomax FIX IT
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Tara
(@Alfy0013) reported
@hbomax Still not working 😕 😒
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Mary Alice Schwarrrrrrz
(@LJReegs) reported
@HBOMaxHelp @priamonique “...MAY be experiencing issues??! We’re not hallucinating, @hbomax. Sheesh.
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Chris Frierson
(@blackcaligula) reported
@HBOMaxHelp I just threw my television set at my son, please help.
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Matt
(@mattheIbig) reported
No one has cared about Kate Winslet since 1997. Fix yourself @hbomax and let me watch The Leftovers.
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Carole Radziwill
(@CaroleRadziwill) reported
@hbomax HELP.
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Roderic Green Sr.
(@rodgrn) reported
from
Commerce, Michigan
I guess @HBOMAX doesn't want me to watch #MareOfEasttown tonight. Must be a server load issue.
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Jaime Tessier
(@MrsJaimeTessier) reported
@HBOMaxHelp @priamonique This is the second time this week! What is your issue? Why are you charging $15/month for a service that fails multiple times a week?
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Drew
(@drawnonglass) reported
Outages happen but it's pretty obnoxious for @HBOMaxHelp to put up an error blaming "your TV provider." I do not have one and if I did, they are not to blame for your infrastructure
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gcastillo
(@castlegec) reported
@HBOMaxHelp What’s the problem. Doesn’t seem to be a problem when you have to collect fees. Please figure this out. What’s the expected time for the fix.
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Priscilla Winter
(@priswinter) reported
@HBOMaxHelp been trying to watch the last episode of #MareOfEasttown and keep getting kicked out. Help!
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Lawrence Celani, Ph.D. (candidate)
(@LawrenceCelani) reported
This confirms that @hbomax is by far the worst streaming app.
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Swish
(@SwishTweets) reported
@HBOMaxHelp No problem! Feel free to issue my refund directly to the credit card you have on file
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Stephanie Li
(@fuyueli2009) reported
@connachtpa @hbomax Can’t agree more. IT department @hbomax please fix the issue. Whenever there were finale for a popular show, the system is always done!!!
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Alexandra
(@supermexigirl) reported
@hbomax Got it on the laptop but tv app still not working