HBO Max

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

HBO Max Outage Chart 01/23/2026 13:30

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Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  1. Playback Issues (30%)

    Playback Issues (30%)

  2. Sign in (24%)

    Sign in (24%)

  3. Buffering (21%)

    Buffering (21%)

  4. Crashing (21%)

    Crashing (21%)

  5. Video Quality (4%)

    Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
NetherlandsThe Hague Playback Issues
FranceParis Buffering
United StatesToano Playback Issues
United StatesMinneapolis Buffering
United StatesLeague City Buffering
United StatesDallas Playback Issues
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • hylydvdsn hayl.storm ⛈ (@hylydvdsn) reported

    I can’t find the in theaters section in my HBO Max…the website says with the $14.99 ad-free package comes with that feature but I can’t get there? Can anyone help? @HBO @hbomax #HBOMax #intheaters #hbo

  • Resistance411 ResistanceMedia (@Resistance411) reported

    @HBOMaxHelp There is a work around with hand held digital devices, to get the original Italian audio track(s) with English subtitles, however watching this on an iPhone or iPad is a less than desirable experience.

  • Arjunior84 Arjun Sampath (@Arjunior84) reported

    What’s with @hbomax defaulting to subtitles for every show all of a sudden? Super annoying. Please fix. Terrible customer experience!

  • starbuckt Teri Starbuck (@starbuckt) reported from Altamont, Oregon

    @AndJustLikeThat @hbomax Was so excited to watch! Now just disappointed, sick, broken-hearted, mad! How dare you ruin a great show in 1 episode! I could go on and on but everyone else has said how I feel too!

  • anubisbrutus Anubis #BlackLivesMatter Brutus (@anubisbrutus) reported

    @howtojohnwilson @hbomax Great episode in parking. So funny, but parking isn't egalitarian. These people are so entitled. In Washington Heights, there are blocks of cars that never move. They basically own these spots and work in leave with traffic agents and sanitation. Fun show though!

  • HonnyDipp Kisha (@HonnyDipp) reported

    @TQuill @HBOMaxHelp @gartoncr I’m dealing with the same problem with my Apple TV 4K. Every episode I watch I have to turn off the subtitles. Glad to see I’m not the only one! #HBOMax

  • jaydestro jay gordon 🦍 (@jaydestro) reported

    @HBOMaxHelp Yes. My downloads don’t work. I’ll just delete app and reinstall another time. Anyway, please just make the app more stable.

  • jaydestro jay gordon 🦍 (@jaydestro) reported

    @HBOMaxHelp lol doesn’t help me atm on an airplane to watch the stuff I downloaded. What a joke.

  • ouueinn Owen (@ouueinn) reported

    @HBOMaxHelp i cant get online to watch #SuccessionSunday " Can’t Connect" "We’re having issues connecting to HBO Max right now. Please try again. " is the message I keep getting...... Help?

  • madavis1960 Michelle Davis #cantarguestupid (@madavis1960) reported

    @hbomax I’m done, worst ever. Seriously you don’t call 911? WTF

  • cindystjohn3 cindy st john (@cindystjohn3) reported

    @hbomax @AndJustLikeThat PS. You have the worst streaming app in existence. Get it together

  • successtheman Success  (@successtheman) reported

    @hbomax Fix your provider login

  • jennahasskarl Jenna (@jennahasskarl) reported

    Hi @SamsungSupport and @hbomax - when are you two going to work together so that the app doesn’t constantly freeze or not work on Samsung tv’s?! I’m not the only Samsung owner with this problem!

  • sailorsocialist babyspice666 (@sailorsocialist) reported

    Hi @hbomax you’re ruining movie night fix your dog **** app

  • martijn_grooten Martijn Grooten (@martijn_grooten) reported

    It's bad enough that someone is able to sign up to @hbomax with my email address. It's worst that when I try and report it, as the email suggests, I can't because HBO Max is not available in my country.

  • EATSHITYOU_ Nicki Minaj 𒊹︎ (@EATSHITYOU_) reported

    @ROMANSSBACK @hbomax Is not working this time 😢

  • HeyNowAMANDA BLACKBERRY MOLASSES (@HeyNowAMANDA) reported

    Bro. HBOmax really cannot process a 15sec rewind without having a stroke first. Like ??? Fix your app @hbomax

  • J_Mo52 Just John (@J_Mo52) reported

    We have come to agreement that Order of the Phoenix is the worst #HarryPotter movie, right? Just making sure. #OrderOfThePhoenix @hbomax

  • Charme_yh Charme (@Charme_yh) reported

    The only streaming service I ever have any issues with is @hbomax … like why?

  • MHolquin Leyna (@MHolquin) reported from Placentia, California

    Trying to watch The Polar Express On @hulu with the @hbomax add on, it's not on there though 😢 please help!

  • successtheman Success  (@successtheman) reported

    @hbomax Fix your provider login

  • rustedrosepetaI 🥀 (@rustedrosepetaI) reported

    @Girlryliz @hbomax Hi, i am having the exact same problem with season 2 recipes!

  • tsmistressmia Ts Mistress Mia 🇺🇸 Trans **********, Dallas TX (@tsmistressmia) reported

    @hbomax @AndJustLikeThat horrifically bad, I mean bad, wow. If your writers need help feel free to reach out, on second thought, I shouldn't say "if", just go ahead and reach out

  • chijiokeuzo Chijioke Uzo (@chijiokeuzo) reported

    Would be great if @hbomax and @ATT can figure out these subscription issues so I can watch my shows again

  • jaredadairbell Jared Bell 🇺🇸 (@jaredadairbell) reported

    @hbomax y’all need to fix your app software on tv’s. I can’t play anything.

  • Dlo4sho88 David Lojek (@Dlo4sho88) reported

    @QweenDancing @succession @hbomax I’m just hoping he isn’t gone.. kind of the antihero of the show. Root for him even tho he’s just as terrible as everyone else on the show

  • elizabethlaurag Laura Grunke (@elizabethlaurag) reported

    @hbomax what is going on? I have a subscription thru AT&T and all of a sudden it’s saying it has expired and is not working. I have tried logging in on a browser and the app. It just keeps sending me in circles, logging in over and over

  • christianrich1 Christian Rich (@christianrich1) reported

    death, taxes, the @hbomax app not working on a huge season finale

  • Tarkkis T Mattila (@Tarkkis) reported

    @hbomax Young Sheldon season 5, episode 9 is missing subtitles. Could you please fix it?

  • jaydestro jay gordon 🦍 (@jaydestro) reported

    @HBOMaxHelp I was using the iPad app, just peacefully enjoying the downloaded Animatrix video when the app just started stopped letting me play videos. Just straight up stopped and now it doesn’t work. I’ve had no success using a stable version of your app across multiple platforms & devices