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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (30%)
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Buffering (18%)
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Crashing (18%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Zapopan |
Sign in | |
 Woodland |
Sign in | |
| Orlando |
Playback Issues | |
| Saint Paul |
Video Quality | |
| Seattle |
Sign in | |
| Chambersburg |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Liza Shulyayeva💙💛
(@Lazer) reported
@HBOMaxHelp Thanks, but before I go down a debugging rabbit hole would you mind confirming that these issues are not already being tracked? I highly doubt I ran into some obscure bugs. Eg I see the cursor issue was reported on Reddit as far back as 2020 &an HBO account replied to that thread
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Stephanie🌙
(@_stephclaire) reported
from
Comstock Northwest, Michigan
@hbomax my app on the roku tv hasn't been working for 2 days, how do I fix this?!
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Liza Shulyayeva💙💛
(@Lazer) reported
@HBOMaxHelp I definitely appreciate you responding to complaints on Twitter, but getting users to go through these typical steps for something that's likely already a known ongoing issue seems unnecessary, which is why I'd love for you to confirm via your bug tracking system first.
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Mrs. Teacher
(@KarenAMaese) reported
The Che character on #andjustlikethat @hbomax really is the worst character on TV. Ugh. Really, #SATC??
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Triem Visual
(@TriemVisual) reported
@hbomax I moved from the US to Ireland. HBO MAX isn't in Ireland, yet. Fair enough, BUT your web page won't let me cancel my subscription... because I'm in Ireland. Help me out here?
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Joseph Wallace
(@Joe2U) reported
So frustrated with @hbomax. Keeps telling me my subscription can't be verified. Every link they give to help leads to another link. Each one as unhelpful as the next. Checked my bill. It's paid. What's up? @HBOMaxHelp
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Vailala Madness
(@ShermEstes) reported
@SVSalon @hbomax I watched Drive My Car on HBOmax, and had no problem w/ subtitles. Admirable to watch Uncle Vanya first, but I'm not sure it was necessary.
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DoomVlad
(@DoomVlad) reported
@HBOMaxHelp that doesn't help the issue at all - there is nothing in the help center about this.
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Shayne Emmert
(@ShayneEmmert) reported
@HBOMaxHelp HBOMax "Help". Doing everything you can to live up to that name, eh?
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Shayne Emmert
(@ShayneEmmert) reported
@Justin_Mulford @HBOMaxHelp What did you have to do? Dance a jig? I've had buffer issues since I first subscribed. Multiple computers, multiple browsers, at multiple apartments and multiple internet connections. All with the same problem.
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Tracy
(@tracbirdsall) reported
@hbomax fix your Halloween kills description! You're in the wrong timeline!
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アレクス
(@auxiliummecum) reported
who do I complain to about captions not working on HBO @hbomax
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Erik Carlstrom
(@nirgal2002) reported
@hbomax just an FYI but your recent update for Apple TV 4K has caused the app to crash whenever you try to open it
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Dick_Spittle412
(@DickSpittle412) reported
@hbomax you really dropped the ball with DMZ. You had a great story and ya threw away. I love the actors and acting but it's really sub par writing and work on your part. Felt I was watching a CW show, a good CW show still not to HBO standards. #DMZonMax
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The Patriot
(@dcffo2018) reported
@winningtimehbo @hbomax From the promo, this looks awful. Nothing that I would watch. A root canal would be less painful.
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Liza Shulyayeva💙💛
(@Lazer) reported
@HBOMaxHelp Which issue is this supposed to help? It does nothing for the cursor or the needless scroll area, and I'm pretty sure lack of skip keyboard bindings is not a bug, but an unfortunately missing feeture that is very common on media players but which your app just didn't seem to add.
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Dan Drahy
(@DanDrahy) reported
@HBOMaxHelp Hello, I am having problems with streaming on my Samsung galaxy note 20 ultra 5g Android 12. It does not load any film ir series. Just empty player. It is working on my Sony Androiv TV fine on the same Wifi. Thx gor help!
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SVSalon 🦕
(@SVSalon) reported
Watched Uncle Vanya first from 2020 (Toby Jones) and then off to watch Drive My Car BUT @Hbomax the captions do NOT WORK on the movie past a certain point. FIX this, please. #DriveMyCar
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Michellene DeBonis (she/her)
(@michellened) reported
@mtvh09 @hbomax We thought this was entirely overrated (sorry to say)and feel The Worst Person in the World is so much better
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Mild Rhetoric
(@habitatcontrol) reported
@hbomax @winningtimehbo We're having some trouble playing that video please try again later
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Stephanie Kirchgaessner
(@skirchy) reported
@adamdavidson @MonicaLewinsky @hbomax What I find really disingenuous is that most of the concern about cc seems to be focused, especially in the UK, about people thinking they cannot talk about trans issues. But there's never an acknowledgment of the actual laws and rules being passed against trans people.
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Kip Stiles
(@kip_stiles) reported
@robertliefeld @hbomax My only issue with PTA's LICORICE PIZZA was that running seemed to be the only mode of travel for the characters. And, having grown up in that era, I don't know anyone who ran as much as these people did. However, upon reflection of other PTA films, running seems to be a theme.
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Annie Gowen
(@anniegowen) reported
@unrealfred @hbomax I’m having the same problem! No subtitles with out without closed captioning @hbomax
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saddest girl to ever hold a martini
(@lifeisterrible) reported
@HBOMaxHelp your app is garbage and makes me sad all the time because it doesn’t work
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gregatronn⚡
(@gregatronn6) reported
@WhoIsKayBrown @hbomax Content solid. Design needs work
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Paul Raised
(@paulraised) reported
@hbomax FIX THE DAMN OPTICAL AUDIO OUTPUT FOR ******* DOLBY 5.1 GOD DAMNIT
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flutie's girl
(@flutiefan) reported
@seebroox @hbomax it’s unreal how they aren’t even concerned enough about a freaking Best Picture nominee being viewed on their platform to fix it. how in the world do subtitles just stop partway through a movie??!
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Sir Fig Newton 💯🇺🇲
(@dave0matic) reported
@hbomax It was OK, not great, not horrible but OK. I wish an episode or 2 or 3 would have been stuck in the beginning to help us out with what happened in the world. Odi is my dude!
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Liza Shulyayeva💙💛
(@Lazer) reported
@HBOMaxHelp Which issue is this supposed to help? It does nothing for the cursor or the needless scroll area, and I'm pretty sure lack of skip keyboard bindings is not a bug, but an unfortunately missing feature that is very common on media players but which your app just didn't seem to add.
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Rhett
(@bulippishard) reported
@winningtimehbo @hbomax I replaced recalled fire sprinklers around the Western States and once I went to Cordillera, Colorado to do some work. We walked into Jerry Buss’ condo and he had covered every square inch of wall and ceiling in mirrors. Kobe stayed there once . . .