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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Buffering (34%)
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Playback Issues (30%)
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Sign in (20%)
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Crashing (12%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Alpena |
Buffering | |
| Palm City |
Buffering | |
 Saint-Gildas-de-Rhuys |
Crashing | |
 Leeds |
Sign in | |
| Liverpool |
Sign in | |
| Brackley |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Vin Turczyn
(@goodfella_vnt) reported
@the_kalvick @HBOMaxHelp Had the same problem. I ended up switching to a chromecast the stutter went away but it buffered a lot. It's definitely not my internet as HBOMax is the only thing that ever buffers
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Chris
(@pelicanbay69) reported
@hbomax HBO MAX SUCKS!!! Most confusing thing to try and set up ever! Not user friendly whatsoever! Says free with my directv hbo subscription. Try and get it to work. I dare you! Biggest flop of 2020. That’s saying a lot
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Fear and Loathing 2020
(@Dylanstromo) reported
@HBOMaxHelp @hbomax I was trying to stream today and Harley Quinn, BTAS, and Batman Beyond weren't streaming. I kept getting an error message. LOTR and Looney Toons worked but the stuff I actually wanted to watch didn't. Help.
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Louis Ville
(@CardVillen) reported
@hbomax please help! I’ve been trying to watch WW84 for days but the playback on my Roku tv has been incredibly choppy since it’s trying to push 4K. Is there a way I can set a playback resolution?
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Christi
(@christithe1) reported
@hbomax Why doesn’t your app work? I have to exit out because the pause doesn’t work!?! I force stop your app and it works once. Asinine.
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Louis Ville
(@CardVillen) reported
@HBOMaxHelp @RyanBurnsMN I’m having this same issue. Is there a fix?
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1984
(@ts4TBzyidvfqnbs) reported
@TheyCallMeNels @HBOMaxHelp My setup: Nvidia Shield, LG Nano 2020 and Klipsch 5.1 WISA wireless reference speakers. My sound would randomly pop or cutout. To fix the issue, I had to uncheck Dolby Atmos and Dolby MAT. I had similar issues with Disney+ on DD+, but Dolby TrueHD is fine.
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Rod • #BLM • ༼ つ ◕_◕ ༽つ• 😷
(@CreepyGnome) reported
@HBOMaxHelp Really? This is not new feedback this is old feedback that still has had no response or remediation to. I am not giving you the feedback again... I am asking for a status on when you are going to solve this problem that exists for 100% of @YouTubeTV users with HBO Max. @ShieldVoC
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Gunny
(@Gunner_McStabby) reported
@TheyCallMeNels @HBOMaxHelp I saw it in 4k quality but it is totally unwatchable. It's a terrible movie.
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Darin Velin
(@ddvelin) reported
@TheyCallMeNels @HBOMaxHelp I had the exact same issue. I too ended up watching it via Xbox, so missed out on the 4K experience.
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Keithian Philosophy (Being qua Being)
(@Farewell_God) reported
@TheyCallMeNels @HBOMaxHelp Agreed. Quality was junk. Hard to believe At&t has never heard of #fastly or #cloudflare
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Tanmoy Mazumdar
(@tanmoy857) reported
from
Alameda, California
@ndkckbsn @llirentrecards @hbomax you are just trying to act relevant and it’s not working bro. if you wanna support us support genuinely or else stay away. diversity need to establish and accepted fully in real life first then we will think about a freaking teen drama show.
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Yarnsoka
(@candicedunlap) reported
@HBOMaxHelp hey can you make a setting for ps4 where it doesn’t have to stream HD? Constant buffering makes your app unusable on my ps4, every other streaming app works fine. 😡
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Rod • #BLM • ༼ つ ◕_◕ ༽つ• 😷
(@CreepyGnome) reported
@HBOMaxHelp when are you going to allow YouTube TV subs login using their other profile accounts. Requested this features right after you released and still not implemented. Alt is allow linked HBO account which I hv to work for HBO Max content. That last one should be easier.
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Bditt34
(@bditt34) reported
@hbomax Trying to enjoy this show, but the writing is terrible. Characters making insane nonsense decisions just to further the plot along. It’s a chore getting through the season.
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Tom, the Joseph Joestar Simp | BLM
(@hearthomesinnoh) reported
@hbomax Batman Animated: The Series. It could work.
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Christi
(@christithe1) reported
@hbomax And don’t give me your canned crap troubleshooting because it doesn’t work. It’s 2021. I’ve some accountability. Grow up.
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Talon
(@talonwhoo) reported
@FranksFandoms @hbomax I cant wait to crash google play since hbomax isn’t available here! Lol!
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Doug Coffelt
(@dagazkenaz) reported
@HBOMaxHelp support is non-existent. You say to DM, but you don't actually help at all. Why am I paying for this service? You are charging a premium price for a sub par product.
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Aaron McKim
(@nontoxicfilmbro) reported
@hbomax thanks for adding Batman the animated series, but wtf did you do to the order? It's a jumbled mess! Please, for the love of god, fix it!
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Phil U
(@philgt81) reported
@hbomax Terrible movie!
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Christi
(@christithe1) reported
@hbomax why doesn’t the pause button work on your app anymore. I force stop it and it works once then I have to exiting out of the program to stop. Ridiculous.
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Fear and Loathing 2020
(@Dylanstromo) reported
@HBOMaxHelp So I switched over to watching on my PS4. While I have you, you HAVE TO work on your streaming quality. The amount of buffering that's happening is nuts. A 20 minute show takes 50 minutes to watch, it's not good.
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Come, let us reason together...
(@snowbirdskier) reported
@hbomax I am blocking all WW1984 ads in an effort to protect the innocent who have not yet seen it and to prevent myself from being reminded of the terrible experience it was to watch.
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Nick Root
(@HafroThunder) reported
@hbomax how come you're the only platform I ever have streaming issues with? Get your servers and connection issues fixed.
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Jon Gross
(@jongross08) reported
Extended edition Lord of the Rings > theatrical Lord of the Rings. @hbomax please fix this. I'm too lazy to get off couch and pop my blu ray in.
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Annie Silvia
(@annie_ri) reported
@hbomax TERRIBLE! I wish I had that time back...well, alll but last half hour because we turned it off...
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Alan
(@doombuggy1) reported
Who came up with @Xfinity UI for @hbomax? It’s terrible. Have to search for series I’m watching every time I visit the app. Take a look at #Roku’s UI for some guidance at fixing it. #HBOMax
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A Hobo57
(@A_Hobo57) reported
@hbomax The reviews or this movie have been so terrible that I haven't even wanted to watch it for free...
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Sean McDonald
(@ImSeanMcDonald) reported
@hbomax Just Terrible.