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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (27%)
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Buffering (26%)
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Sign in (25%)
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Crashing (20%)
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Video Quality (2%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Holly Ridge |
Buffering | |
| Racine |
Buffering | |
 St. Martin |
Buffering | |
 Sherbrooke |
Playback Issues | |
| Innsbruck |
Crashing | |
| Crestview |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Sanchez
(@apacheboy) reported
@hbomax Fix your app...! I can’t enjoy Dolby Vision or Dolby Atmos as advertised...!!! The encoder only reads Dolby 2.0....! Now I can’t hardly wait until it’s available on Vudu. #MortalKombat #GodzillaVsKong
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JANATIS SNAGZ
(@JanatisSnagz) reported
@hbomax why my HBO max app won’t work on firestick
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Alex McCloud
(@abraymccloud) reported
Anyone else having an issue with a white line on the right side of your screen when watching @hbomax?
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soulless jimmy
(@ChuckEGoods) reported
@HBOMaxHelp @LuisRAgostini Fix itttt
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Jay
(@JayLegacy) reported
@hbomax But when are you going to fix the grey bar on the right side of the screen on the Samsung tv app. Its been over a month now you guys can't make a simple fix? Its extremely distracting you can't watch anything
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Mike Chen
(@chenreaction) reported
.@hbomax is crashing. AGAIN. As one of the most expensive SVOD at $15/mth, you'd think the app would work a year into its launch. You'd be wrong.
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JANATIS SNAGZ
(@JanatisSnagz) reported
@HBOMaxHelp I click the app on my firestick and when I sign it it shows a code I tried to put the code in when I first signed up but it didn’t work. But I can watch on my phone with no problem
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Wolfzack01
(@wolfzack01) reported
@michaelsanch82 @hbomax Same. It's a Samsung QLED TV problem.
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Marsh
(@MJ_PARKS) reported
@GraceRandolph You think maybe they could make it a @hbomax series? I think more time would help character development
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Lil Man
(@LilManV85) reported
@hbomax having issues streaming mortal kombat on Xbox one...and help?
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Hellavoxx
(@Hellavoxx) reported
@hbomax are you ever going to fix the issue with your app on Samsung tv’s?? The constant white bar on the side makes it unwatchable. It’s been since JL was released, with its stupid aspect ratio. Ever since I watched it, it’s been screwed up. It’s all over the internet. Fix it!!
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Christopher Miner
(@cminer72) reported
@hbomax The HBO Max app is downright terrible. Watching Mortal Kombat on my new TV, the image is distorted and the sound is terrible. No options to adjust it. That’s not consumer friendly. I’ll be canceling now anyways, since there’s no new movies to watch until August.
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Batman
(@Bruce_Wayme) reported
@HBOMaxHelp @SadBoySno i’m having same error on a Samsung smart tv. What should I do?
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Andrew Kemp
(@akemp19) reported
@HBOMaxHelp @cpowerfitness Did you figure it out? I am having the same problem
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soulless jimmy
(@ChuckEGoods) reported
@KenyasSon @HBOMaxHelp Same thing I thought I was imagining it. when I watched the first 7 minutes the other day I didn't notice a problem now it looks out of whack. Wtf is going on here
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Kaeley
(@niftywalrus) reported
@hbomax charges the most for the absolute worst designer streaming app
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Antisocialmedia
(@TLOP312) reported
@HBOMaxHelp Keep getting an error message telling me to restart my app. I do restart it after clear caching and it’s still not working
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Wolfzack01
(@wolfzack01) reported
@SirBishy @HBOMaxHelp It's a Samsung TV problem.
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Mike Ackerman
(@TheMackerman) reported
Quick q, @hbomax @HBOMaxHelp. Will Mortal Kombat always look terrible or do you plan on fixing the distorted aspect ratio?
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soulless jimmy
(@ChuckEGoods) reported
@HBOMaxHelp @TheMackerman I'm using a samsung qled tv and have the same issue
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Alejandro
(@_arodd_) reported
Trying to watch mortal Kombat but the HBO app is broken @HBOMaxHelp 😒
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Jazmin
(@jazminchavez) reported
@robinthede Help! I don’t see season 2 on @hbomax !
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Mr. Power
(@cpowerfitness) reported
@HBOMaxHelp HBO MAX says it’ll automatically show movies in their best quality... I couldn’t adjust the ratio. So I’m not sure if it should be adjusted or if it should look elongated. @hbomax
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JANATIS SNAGZ
(@JanatisSnagz) reported
@HBOMaxHelp Got it to work on Roku 👍🏾
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AC
(@alfredosauce16) reported
@HorrorCollect @hbomax I have the exact same issues with sound and gray line
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Chef Nation
(@Carolyn73705751) reported
@hbomax fix your **** Mortal Kombat is skipping like a mother ******
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Deathshot666
(@jran79) reported
Of developing the movies bc given more time and more tournament style movie and not some rushed plot to go behind the rules would've made more sense if their planing a trilogy hope they fix it 7/10 ....@hbomax
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Markpoo
(@Mydadleftlmaoo) reported
@hbomax how can I fix the "oops something went wrong" I've been trying to watch mortal kombat for the last hour. 😭
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Maria Urbina
(@MariaUrbina28) reported
@hbomax why is the smart TV app SOOO laggy? Terrible user interface and not user friendly. I NEED solutions #wildfridaynight
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TimTam 😇
(@MrTIMtastic) reported
Because of @comcast terrible internet, I can’t watch @hbomax. I now am switching to the @TMobile connection so that I could continue watching #MortalKombat