Is HBO Max down?
Some problems detected
Users are reporting problems related to: sign in, playback issues and crashing.
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 16: Problems at HBO Max
HBO Max is having issues since 03:40 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (31%)
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Playback Issues (27%)
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Crashing (20%)
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Buffering (19%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Naugatuck |
Video Quality | |
| Seattle |
Playback Issues | |
| New York City |
Buffering | |
| Walnut Creek |
Sign in | |
 Makati City |
Buffering | |
 Adelaide |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Leonidas
(@LeonidasOkc) reported
@hbomax is not working on the PS4.
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Daniel glosky
(@DGlosky) reported
@hbomax (CITIZEN’S LOOK) by DANIEL GLOSKY Amazon, E-BOOK THE HIDEOUS PLAN, People Need food and Help, Diabolical, Gov, Needs Addicts. ( Defend the Children)
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John doe
(@1903bjkturk) reported
@andreagl @HBOMaxHelp Same issue with a samsung tv. You should give customers credit for this. I paid for a year and can’t watch on my tv for days now.
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Ross M. Wallenstein
(@RossWallenstein) reported
I saw @intheheights on Broadway. Fell asleep after five minutes when my wife and I tried to watch the movie weeks ago. Now, she and the kids are sleeping. I'm working on the new business and watching it before it goes off @hbomax tomorrow. Good film. Nice work, @Lin_Manuel.
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Silenzio Bruno
(@alcourington) reported
@hbomax your app is awful. Please fix it.
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taboofinance
(@taboofinance) reported
@hbomax How do I un-link two accounts. I got a new HBO subscription to get off of my ex's account but since my email was used to set both accounts up, I'm still linked to his profile. HELP!
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kenneth borunda
(@KennethBorunda) reported
@hbomax your streaming service is absolutely horrible. Can’t enjoy a show for more than hour without it glitching or buffering. I don’t have this issue with @netflix
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Ryan James
(@ryan_the_james) reported
@HBOMaxHelp I figured it out. Like I always do whenever I stream with you. Please fix your servers.
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Cindy Venture
(@CindyBombshell) reported
@hbomax hey, why is your app **** on literally entry single platform? I give you money, but I can't watch the shows. "Who's watching?" Not me, because you crash the roku every single time!
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S M
(@Kocoshanel) reported
@HBOMaxHelp I resubscribed and chose the ad free plan, I was already charged for it, but it's still not working. When I try to watch something, it tells me to choose a plan. I don't want to get charged twice. What's wrong with it?
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Teri Kovacs
(@terikovacs) reported
from
Bethel, Connecticut
Hey, @hbomax, you gotta get rid of the auto play. Or fix it or something. I’m missing the ends of episodes. Cut it out. This has to be an easy fix. Give me an option! #HBOMax
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Brittney Stueve
(@BrittneyStueve) reported
@hbomax put and update out that isn’t compatible with #samsung smart tv I have. What is the point of having #HBOMax ?!? Please fix this
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Miguel Ponce
(@MIGUELPONC3) reported
@hbomax Fix your ******* rig
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Dalia al-Aqidi
(@DaliaAlAqidi) reported
Anything good on @hbomax to mend my broken heart 💔? #CopaAmerica2021
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Rose 🥀
(@babyrosemusic) reported
@hbomax fix rush hour two please.. the lip sync is off 🙄!!!!!
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Leroy Brown Esq...
(@CJPuffnStuff) reported
@HBOMaxHelp That's the errors. Just stops playing
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J.M. Hall
(@JMHall628) reported
OK, fine. I watched the #GossipGirl reboot on @hbomax. It's... interesting. Needs work but has a bit of potential.
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Justin Mackey
(@TheLockPoppnGuy) reported
@ryan_the_james @hbomax Or tomorrow i was a bettin man & I am… @hbomax I wish your app would get it together so I can watch my show but I have no faith that it will & I really wish you would just admit it! Why can you fix the issue? Obviously there’s something bad wrong with your app.
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Bunny
(@tallnoe) reported
@lelaalel1 @hbomax You'd think that for $15/month, their quality would be better. I think that's why I didn't subscribe for years.
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Ben Kitchings The History Voyager Podcast
(@BensCharlie) reported
@paysoninho @hbomax I've never gotten that to work on my television. I have to watch it on my computers. It's a terrible app #RealTalk
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Rome is gone. Live your life🤷🏾♀️
(@Mo_TheWriter) reported
@MarxThird @hbomax Happened twice today. It's the absolute worst!
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Dan Cashman
(@mainedan) reported
Why is @hbomax having so many problems on a @SamsungTV ? Appears to be a widespread problem, with HBOMax suggesting a reinstallation of the app, which we cannot do because (another unexplained issue) the HBOMax app is about 10x the size of any other app on the TV. Any answers?
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Queer Queens (she/they)
(@QueerQueens420) reported
@iamlexstylz @PopCrave @hbomax Absolutely yes... If she doesn't want to join... Thats her problem
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Mom’s Monkey Mind
(@dcegelston) reported
@HBOMaxHelp we have a Samsung "smart" tv and the HBOMax app has worked until the last few days, when it doesn't. Keep getting an update screen that doesn't update. There's a glitch, and I've tried everything I can think of to fix it (e.g., uninstalling, etc). Please help.
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Aren Avakian
(@avakian_aren) reported
@hbomax @HBO do something about this stupid loading problem. Every. Freakin. Time!!!!!
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LGM915
(@ChillyPhilly915) reported
@HBOMaxHelp @EKohli Yeah fix the issue when watching series that you can’t skip right to next episode. Very annoying
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Halo2Guy
(@Halo2Guy) reported
@hbomax @HBO Rush Hour 2s audio is umm broken... ? Lol
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S A L
(@_stylan) reported
Hey @hbomax and @PlayStation y’all need to get it together. Can’t watch more than 30 minutes before I get an error code.
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Chelsea Lockridge
(@Aloha_Chelsea10) reported
@hbomax I’ve been trying for over an hour to cancel my subscription through the app through the website and through Amazon - can someone please help me with this it should not be this hard and I wouldn’t be cancelling if the app ever actually streamed.
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Chip Cannon
(@Chipsahoy04) reported
@hbomax please fix the audio sync on Rush Hour 2. 🙏