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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (35%)
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Sign in (30%)
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Buffering (18%)
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Crashing (13%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Philadelphia |
Crashing | |
| Richmond |
Crashing | |
| Danville |
Sign in | |
 Sherbrooke |
Playback Issues | |
| Salem |
Crashing | |
| Allentown |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Gabriel Diaz
(@PhatMobsta) reported
@HBOMaxHelp @xjippyx Still happening man! I just wanna square Madison see the Knicks play with Jackie Chan and Chris Tucker! Please hurry up and fix this! Streaming on an Amazon fire stick.
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Chicken Mandala
(@KATErade5592) reported
@HBOMaxHelp known issue: HBO app for Android always shows videos off-center. Tried uninstalling and reinstalling, no phone updates, error persists. Pixel 5
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Palmer
(@jpalmerdubs) reported
from
Ventura, California
@CoasterKi @hbomax @SamsungSupport It’s the worst app. The interface is terrible and I’ve had to contact support multiple times.
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Mr. Nice Guy
(@JRuhDaBoss) reported
@hbomax The audio is about 3 seconds off from the video on Rush Hour 2, very annoying, pls fix it
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Roman K.
(@RKal_L) reported
@HBOMaxHelp Dolby Vision content is still broken over a month later. What is the ETA on getting this fixed? Getting kind of ridiculous especially when all new movies broadcast in 4K UHD DV but they’re only up for a month. Updates?
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Roman K.
(@RKal_L) reported
@JTE2409 @hbomax Even more annoying…DV has been broken for over a month on HBO max and all new movies are only up for 1 month lol. It’s BS
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Dopamine Reactor
(@trash_compacter) reported
@hbomax you really need to start rethinking modal blocking pop-ups on launch on your mobile app. I don’t care if they work, they’re irritating.
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❤️MyFreedom
(@lismiley1) reported
@HBOMaxHelp my Samsung tv says I need to update to latest version. My Samsung does not give me that option. I am unable to delete HBO to reinstall as it was part of the original pkg provided with the TV. I have deleted MANY apps to gain more space but to no avail. HELP!
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KICoasterGuy
(@CoasterKi) reported
@jpalmerdubs @hbomax @SamsungSupport I think that app just might be kind of garbo right now. I'm having issues with it on 2 different Roku devices as well. Seemed to get a lot worse about 2-3 weeks ago.
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El Jefe
(@HitechRednech) reported
@HBOMaxHelp any plans to fix the dumpster fire of an iOS app? I mean how do you mess up a video player? It’s literally built in to the OS.
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fiddler
(@fidderm12) reported
@emaloohoo @hbomax Dm @rexcyberhelp ASAP he help me solved my problem when I have similar issue with my hacked account. His good and fast
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Additional Master Codebreaking
(@pyroliticcarbon) reported
@Tamar_kali @hbomax He did not. He’s indicting white people for once again taking the worst elements of anything they appropriate.
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Lords&Wolves
(@lordsandwolves) reported
@hbomax has the absolute worst streaming app. Doesn't matter how good the selection is if you can't watch any of it.
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Jace
(@sonicyutes) reported
from
Manhattan, New York
Dear @hbomax why do you never work on any device
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kev-
(@kev83969086) reported
@HBOMaxHelp Hi, why is my Hbomax still not working on my Apple TV but works everywhere else?
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Noah Wilcox
(@twenty6twelve) reported
from
Ogden, Utah
@HBOMaxHelp how do I get technical support? My app is not working through any service.
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Andy Rooney In Hot Senior Summer!
(@ItsProfessorK) reported
Hey @Roku and @hbomax, what gives w/ the app crashes?? Seriously, random programs crash the app w/ no rhyme or reason. Get this fixed!!
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Kee⚘
(@JVO_Keeks) reported
Dear @hbomax and whoever else runs the app, Get your **** together and fix the app
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Palmer
(@jpalmerdubs) reported
from
Ventura, California
The @hbomax app on @SamsungSupport remains only trouble. It stopped working. I tried reinstall, still didn’t work. Tried deleting to re-install, now it says no memory unless I delete other apps. I deleted apps I never use, but it still won’t install.
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j cubed
(@jonesingfor) reported
@hbomax is there a trick to getting your app to work on roku because it never. does.
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Kid Nickarus
(@bnrobertson1) reported
from
Washington, D.C., District of Columbia
You’ve got to hand it to @hbomax - they’re so confident in their content that they have no problem making users pay for a totally broken dogshit app
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Khal Drogas
(@Phats182) reported
Your app’s UI is terrible. Fix that **** @Hbomax
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DKateeb
(@DKateeb) reported
@HBOMaxHelp When I press play on a movie or tv show its does not play it just goes back to the same screen with the play button. Nothing will play. Is there a fix for this? Is this a known issue?
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All the Flicks That Are Fit to Squint
(@allflicker) reported
“….a lot of white men in backwards baseball caps…” Different time, same problems. #NowWatching #Woodstock99 @hbomax
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jenna labriola
(@jennalabriola) reported
@BeachDan @hbomax I have no problem rooting for her lol. Though I did watch that season quite a while ago, so I don't remember all the little things
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steven gregory drozd
(@drozd_stephen) reported
@Ty___Webb @hbomax It was terrible, hilarious and shocking
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Polly Anna ☁️
(@JazzCochina) reported
@hbomax do y’all know how bad your apps are across the board? like are you aware? the slow loading, freezing and crashing is are mass problems. are y’all discussing ways to fix them internally or do y’all not consider the viewer experience? what is the big deal?
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Андрей
(@curryfailsjax) reported
Watching the #Woodstock99 doc on @hbomax reaffirms that @limpbizkit is one of the worst bands of all time.
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Charlie Nathanson
(@CharlesGN) reported
@HBOMaxHelp autoplay not working. Fix this asap. Ridiculous
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Will Parkinson
(@insektman) reported
@HBOMaxHelp Hi there, I did as you directed and I still have the same issue. The captions are appearing on the screen 25 seconds ahead of the dialogue and pictures. What can I do?