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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (30%)
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Playback Issues (29%)
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Buffering (19%)
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Crashing (18%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Richmond |
Crashing | |
| Oak Harbor |
Buffering | |
| Bangor |
Playback Issues | |
 Reynosa |
Crashing | |
| Fort Worth |
Sign in | |
| Santa Catarina |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Nævis⁉️ Calling☎️
(@toomuchkpopbull) reported
Hbo has so many good things to watch but their format is so ugly and annoying to use. @hbomax please fix it
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Marky
(@marky6841) reported
@HBOMaxHelp The Apple TVOS app update has made the user experience unbearable. Only Play/Pause works. Everything else broken. Epic FAIL.
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Evan Montague
(@notacapulet) reported
@HBOMaxHelp Latest update has you sweating, no doubt. Fingers crossed they fix this disaster dumpster fire update so you can rest easy soon. 😬
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Gavin Cutshall
(@justgavinhere) reported
@HBOMaxHelp The new tvOS version of your app is inherently broken. In-program navigation doesn’t work. It’s almost impossible to do even simple things like turning on closed caption. #brokenapp @hbomax is no longer worth the money
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Jak
(@Jak70760853) reported
Why is #TheConjuringTheDevilMadeMeDoIt only on Spanish?! @hbomax can you please fix this?
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chris
(@chrisvanhorn) reported
@hbomax What in ******** did you guys do to your Apple TV app? This is awful.
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Mort Spandex
(@ShartyWaffles) reported
@hbomax Your latest update to the tvOS app is absolutely f'ing terrible. Why you chose to ditch the Apple APIs is beyond me. Pull that update and revert to the last version.
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Garrett
(@manxicola) reported
@hbomax Please fix the Apple TV app. Your “improvements” just made it unusable.
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.
(@EasyAs314) reported
@HBOMaxHelp How about first fixing current offering for fully paid users? Apple TV it’s basically unusable with HBO max now
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Eric Vitiello
(@pixel) reported
@davemark @hbomax @appleinsider The UI is utterly terrible
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shayla :)
(@shay1uh) reported
@HBOMaxHelp what is going on? our sound won’t play and the movie is lagging. we tried to play wonder 1984 and it also wouldn’t work. we tried the first wonder woman and it worked fine. only 4k movies are messing up?
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Jason B
(@faroutspacetick) reported
@HBOMaxHelp In the middle of watching various shows & movies. The video & audio continue to work with that error screen overlay. Once we hit ok, it kicks us back to the home screen. We followed the various instructions on the website & none have helped. This started after the last update.
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Garrett
(@manxicola) reported
@HBOMaxHelp Why did you ruin the Apple TV app? None of the troubleshooting you gave us will help. You need to just give us the old version back.
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DWH🌙
(@krisPbacon83) reported
Morning @hbomax just another reminder to fix the damn app on PS5 !
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Mort Spandex
(@ShartyWaffles) reported
@HBOMaxHelp The UX I'm sure will be less than stellar on tvOS devices with the latest terrible update you guys created.
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King Toxic
(@JEDIDlAHPEACE) reported
@hbomax did anything crash for The Conjuring 2????
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Mark U.
(@inanimatecr) reported
@hbomaxhelp I’ll join the chorus of anger at the terrible update to your app on Apple TV. It’s deeply unpleasant to use and an enormous regression v the prior version with key platform features removed. This will have me rethinking my subscription. Wow, what a bad move. 🙁
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Erik
(@erikzuzu) reported
Hi @hbomax please fix the app on Apple TV. There’s no way to fast forward or jump back into a scene and the quality of the picture/Audio is messed up
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.
(@EasyAs314) reported
@HBOMaxHelp How about first fixing was there for fully paid users? Apple TV it’s basically unusable with HBO max now
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Jacob Warren
(@jakeaw) reported
@hbomax can you guys please fix your appletv app? You broke a bunch of features.
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Sandy🏳️🌈
(@GoodSandyMan) reported
@hbomax fix your damn apple tv app. your custom video player is awful
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Malinda Anders
(@Mindreader30) reported
@ashleyreedsalot @hbomax I would take Wynonna, Nicole, Waverly, and Rosita...the first 3 for obvious reasons and then it would help to have someone around that can’t die. #WynonnaEarp #BringWynonnaHome
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Sonya
(@Sonya_Luv) reported
@HBOMaxHelp @hbomax Hello! Thank you for the reply! No error message. It just stops at the advertisement. I press play & nothing happens. I've tried multiple movies.
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Rob Howard
(@warpedgeoid) reported
@HBOMaxHelp @jsnell Your dev team switched from the built-in media player to some proprietary crap that doesn’t work, and apparently doesn’t test before releasing.
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Thimk
(@tim_kenney) reported
@HBOMaxHelp Stop blaming the customer. It’s not a network issue. Hundreds of apps and web pages run video, even hi Rez, without the slow controls response you have. Your devs are in denial and blaming PEBKAC. I think you were being cheap and do not have enough servers to handle your traffic
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Gavin Cutshall
(@justgavinhere) reported
@HBOMaxHelp The new tvOS version of your app is inherently broken. In-program navigation doesn’t work. It’s almost impossible to do even simple things like turning on closed caption. #brokenapp @hbomax is no longer worth the money
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Urstadt65
(@urstadt65) reported
@HBOMaxHelp 50.30.0. But this has been a problem over multiple versions so far. Truthfully, I just don't think your app is functioning properly on SamsungTVs. In fact, on the SamsungTV Apps screen, your app has a pretty dismal rating for the prices you charge.
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Cory Sims
(@CorySims7) reported
@Moviekale @hbomax @HBOMaxHelp I just stopped trying to use the app. I’m going to wait to see if the outcry is loud enough for them to fix this right away. I’m not canceling because I’ve been with HBO before they even had an app but they’ve gotta fix this. It’s still the app with the best content.
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(ﾉ◕ヮ◕)ﾉ*:･ﾟ✧*:･ﾟ✧
(@kalafalas) reported
@HBOMaxHelp the new Apple TV update is absolutely awful. If it’s not reversed to use native APIs again, I will probably discontinue subscribing. This is unacceptable
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Juan Betancur
(@elbowserr) reported
@idadam213 @HBOMaxHelp I thought I was the only one with this issue