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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (26%)
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Sign in (23%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guayaquil |
Sign in | |
 Abtsgmünd |
Buffering | |
 Utrecht |
Buffering | |
 Firminy |
Crashing | |
 Queens |
Video Quality | |
| Columbia |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Ronald Ross
(@ZachSherf) reported
@HBOMaxHelp This is a widely known issue that was a design decision from HBO max. Please switch back to the native TVOS player on AppleTV.
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Arvind Rukmaji
(@arvind_rukmaji) reported
@hbomax Are you kidding me. Your app is unusable.
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🧟♀️Tenacious V🧟♀️
(@stonedmedvsa) reported
IM JUST TRYING TO WATCH THE NEW ADVENTURE TIME AND HBO MAX IS BEING LAGGING SO BAD @hbomax what am i doing wrong i’m like 90% sure this is user area but help a gal out
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Happy Morsel
(@HappyMorsel) reported
Hey @XfinitySupport we have not been able to access @hbomax for 24 good on your device. Help! We tried rebooting btw.
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Peter Rustin
(@PeterRustin) reported
@aforssell @siracusa @hbomax Where is the fix? Just roll it back.
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Chris
(@sanguipax) reported
@HBOMaxHelp the new app on PS4 is extremely laggy even just when pausing video. It's very difficult if it works at all to rewind or fast forward as well. Is this a known issue?
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maw
(@maw23762999) reported
@hbomax my tv is in Spanish words are in English but voices Spanish how do I fix this or is it on your END
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Carlos Toraño
(@catorano) reported
@intheheights @hbomax Looks terrible. If only it was better Id be for illegal immigration.
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hiphipRENEE not hihiPREKNEE
(@hiphipreneeYT) reported
Why is @hbomax literally the worst app? It freezes every three seconds and I had to exit out of a movie and back in five times during the course of the movie. WTF. Get it together HBO.
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Happy Morsel
(@HappyMorsel) reported
@HBOMaxHelp @jwebbie1 Xfinity is not working either.
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Nakul Raykar
(@NakulRaykar) reported
@hbomax @HBOMaxHelp I cannot turn off the audio descriptions on my Android TV HBO Max. I have uninstalled and reinstalled to no avail. Please help.
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Katie Ochoa
(@Kto109) reported
@HBOMaxHelp what is going on with the app on xbox one? It’s been 3 days and it’s still not working.
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Brad Bobrow
(@BradBobrow) reported
@hbomax you have the worst UX of all the streaming apps. Thought you should know.
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Jack Platt
(@jackplatt1000) reported
@HBOMaxHelp Has anyone had any issues on their Samsung Smart TV's where after an HBO Max program ends, it doesn't go back to any menus? Have to hit the Home key on your TV remote to get to the menus. I have a Samsung Series 8 Smart TV. #HBOMax
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Ricky Hilton
(@PelucaHilton) reported
@hbomax someone hacks my account and when I call customer service I'm treated like the criminal #terrible #sucks #bettersecuirty
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Jack
(@ejbonline) reported
@aforssell @siracusa @hbomax Just restore the last version before this cluster of an update. Problem solved!
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Guillermo Murua
(@Bloodpool11) reported
@HBOMaxHelp @AppleTV Thank you for taking the time to answer and I’m glad it’s being worked on. The issue makes HBO MAX almost unusable.
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B Denny
(@BD1774) reported
@hbomax fix the Android TV glitch! The app works on my Apple apps but on Google tv it doesn’t…everything is in Spanish! And yes, I’ve reset my entire tv and chromecast. Customer service is no help! Please fix the glitch!
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"Two Cats" Wagner
(@wagnerock) reported
@HBOMaxHelp The “error” is that the new version of the app is significantly less functional and harder to use than the old version. The fix is to re-write the application to use tvOS native APIs.
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Paco
(@PacoGa2016) reported
@hbomax please fix the user interface on the app
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Bradley
(@BradJFAK) reported
@jollyfreak420 @hbomax There's something wrong. My wife and I were watching s1e9 at lunch today. We got about halfway through and then when we went to finish it during dinner tonight, it was no longer there. Something jacked up their service or they're having licensing issues.
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John Heath
(@JHHe) reported
@HBOMaxHelp Happening on all content. Netflix and Disney + working fine which makes me think it is MAX and not Xfinity issue.
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Tom Cavanaugh
(@tomdice456) reported
@hbomax can you fix your ******* app so it doesn’t crash every 5 minutes, thanks. #HBOMax
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Kary Beck
(@karybeck) reported
from
Middleton, Wisconsin
@HBOMaxHelp can’t open HBO Max on Samsung TV. Reinstalled app. Still won’t open. Help!
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notarobot
(@notarob98255627) reported
@HBOMaxHelp @ZachSherf Oh me too, me too. You need 1) human factors designers 2) someone who knows how to code an app and 3) someone who can test the bloody thing. HBOMAX has great content, but the worst interface and crappy quality I have ever experienced.
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Jorge
(@unojorgito) reported
@HBOMaxHelp @ZachSherf Yes hello I’d like to pile on here, I am in HBO Max for the first time since update and wowie! It is full-on broken! Missed the last 10 seconds of dialogue? Nice, here’s 24 minutes ago! Just kidding it’s actually 38 minutes ago! Lol kidding, we’re fast-forwarding now, credits!
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Cal Meacham
(@CalsThoughts) reported
@hbomax fix your app. Trying to watch a movie and it keeps booting me off. Then it says "switch plans". I can watch the preview of the movie. Thats about next to useless
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Matt Elliott
(@motelhelliott) reported
Just watched #ConjuringTheDevilMadeMeDoIt on @hbomax. It’s fine, not terrible but not good. Serviceable horror movie and lies somewhere near the bottom of my ranking. But it’s still better than The Nun and The Curse Of La Llorona.
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Epi Jimenez
(@iamepijimenez) reported
@kittyorchestra @exSailorScout @hbomax Don’t know if your issues are recent… if so, a new update might fix the issues you are seeing. “A recent update to the HBO Max app on tvOS has reportedly introduced a number of bugs and broken compatibility..”
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NaughtyAmerican
(@NawtyAmerican) reported
@fsanders @hbomax @HBOMaxHelp Same issue on Roku HBO Max. Only Rush Hour 2.