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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (25%)
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Sign in (25%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Atlanta |
Video Quality | |
 Berlin |
Buffering | |
| Brandenburg an der Havel |
Playback Issues | |
| Riverside |
Buffering | |
| Sacramento |
Sign in | |
| Renton |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer Minnick
(@JenniferM_RN) reported
@HBOMaxHelp @hbomax We are using the app on our tv but our whole cable just went out 😞 we thought it was an app issue. Thanks though!
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Jess is on the Internet
(@JessIsNotOK1) reported
@hbomax please put the behind the scenes segments on your app as separate episodes, I'm so tired of having to navigate your broken app to get to the next Last of Us episode every week. Why is your platform so expensive and so terrible to use?
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Space Force Vet 🇺🇦
(@ImPotter) reported
@donkeyjunkie @YouTubeTV Same problem on the @hbomax app… i think someone loaded the wrong tape in the vcr… metaphorically of course.
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datdudevando
(@vando88) reported
@hbomax the app keeps skipping ahead to the next episode too early. on chromecast. turning off auto play doesnt work it still autoplays early. makes shows unwatchable
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minosoar
(@minosoar) reported
It’s impossible to use @hbomax inflight. Downloading the shows before a flight is the biggest waste of data bc still does not work offline. Are you guys addressing this?
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wawaweewa
(@landocarlesien) reported
@hbomax you guys REALLY gotta fix the iOS app. So buggy, slow, and doesn’t allow you to type using a keyboard
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Htown vs tha 🌎
(@MackHardRd) reported
Why @hbomax think ppl want to see that awful house party remake? 👎🏽
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Wear a Mask
(@DaleDal82933501) reported
@FlowerFishFrog1 @TheLastofUsHBO @hbomax I agree horrible script and the acting is terrible. Such a boring drawn out series. I don't like any of the characters
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Brittany Savage
(@tanielizabeth21) reported
@PrimeVideo I would love it if we could fix the audio description issue for season nine of #Smallville. I brought it to your attention about a week ago. When I have issues with other services like @hbomax the issue is fixed within 24 hours. Let’s make accessibility a priority.
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Warren Price
(@WarrenPrice) reported
@hbomax Bug report: Your subtitles are broken, when casting from IOS to Chromecast.
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tdog
(@tdog268) reported
@TheLastofUsHBO @hbomax Can anyone else watch it when I click on it it doesn't work
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Les
(@Les_The_Great) reported
My HBO Max randomly plays in Spanish and I can’t figure out how to fix it @hbomax
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metalburrtio
(@metalburrtio) reported
@HBOMaxHelp hi I’m trying to sign in and it won’t let me even though it’s the same email and password as before on the Mobile app can y’all fix it
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John Wellington
(@JohnWel15604142) reported
@TheLastofUsHBO @hbomax Hard pass. My family and I are done with this piece of crap shoe. Absolutely awful. So boring.
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Z Gaffney
(@gaffney_z) reported
Is any one HBO Max is down because I can't restore my family's HBO Max purchase and @hbomax I need help
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Kgomotso
(@kgomotso__momo) reported
@hbomax y'all have no choice but to be available in southy, abanye abantu don't want to work
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🇺🇦 Marc Schipperheijn
(@mschipperheyn) reported
@HBOMaxHelp @HBOMaxSuporte Thanks. But all I really need is for you guys to fix your SamsungTV app. None of these issues exist on Netflix, Prime or Disney. Seriously, get your **** together. This is not a free service. We actually use our phone to transmit to the tv as a workaround.
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Defeat Traitor Trumplicans
(@chuckheffernan) reported
@hbomax @MarlonWayans What a TERRIBLE so called comedy special! Two hours of Marlon whining about nepotism not working his way! Proves his brother was right to hire Chris Rock instead a mediocre comedian like Marlon!!!
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Too late Marlene
(@Talkingforfree) reported
@succession @hbomax They are all awful people who I can’t help but root for. Especially Roman, Tom and Cousin Greg. Does that make me awful too?
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Londiey
(@londiey77) reported
@rose2justice @doitmuvaaa There is a documentary on @hbomax about children like this. These kids have serious psychological issues and I agree whooping won’t do anything to children like this.
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Patty
(@Hoptoad4) reported
Anyone else having trouble getting into the @HBO @hbomax app to watch @TheLastofUsHBO? It keeps looping me back to, "CHOOSE A PLAN" and "RESTORE PURCHASE" but won't let me choose either. Worked fine last week.
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Michelle R Gutierrez
(@MLGutierrez) reported
@HBOMaxHelp @minosoar Can you please just fix the issue for everyone instead of dealing with each individual complaint? The last time I was on a flight, you had the exact same response for me. I did what you said and guess what?? NADA
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Crim Day La Crim
(@BcdaGR81) reported
HBO max app is terrible **** keeps stopping wtf @hbomax
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Michael Devries
(@MichaelDevrie33) reported
@blackadamnews @hbomax @TheRock didn't fail DC, DC failed the rock.. no promotion trailer after one of their big dc universe movies to help the hype and they put it up against marvels black panther after chadwick boseman passing that's just dumb.
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Patrick Sean
(@imtheantitwitt) reported
Also, @hbomax is the worst ******* app out there and no, I will not be taking questions at this time.
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Pat
(@pj_howard) reported
@HBOMaxHelp Having the same issue. Have already done all the troubleshooting steps
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TomGeorge
(@Tomge) reported
@spaceoutlydia @TheLastofUsHBO @hbomax What is your problem? Why don't you like the show? Why so quick with insults?
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moeseph jenkins
(@BlackxSpiderman) reported
@peacock The fact that your parent company switches the rights to Harry Potter between you & @hbomax is ONE THING ….but to have your service skip,pause and crash while watching is unacceptable and a bad experience #notpeacock
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Abort SCOTUS 🇩🇰
(@Usdanishgirl) reported
@HBOMaxHelp Why am I getting error code: S-df8bbae6-38a3-4ed5-bbae-56d90c3fc6c4-8e42f0a6-a63d-4194-f800-615850677cf9
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Y•S•A•N•N•E🇺🇦🇺🇦
(@YsanneBueno) reported
I’m having trouble accessing my HBOMax account on the app on my iPhone. My bill is paid. Can you please help me? @HBOMax @HBOMaxHelp