Is HBO Max down?
No problems detected
If you are having issues, please submit a report below.
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
-
Sign in (32%)
-
Playback Issues (30%)
-
Buffering (18%)
-
Crashing (18%)
-
Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Woodland |
Sign in | |
| Orlando |
Playback Issues | |
| Saint Paul |
Video Quality | |
| Seattle |
Sign in | |
| Chambersburg |
Sign in | |
| Bel Air |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
-
Thomasina Daniele
(@ThomasinaDani12) reported
@hbomax Wow. I see since June you’ve had this exact issue. Guess that means it won’t be fixed. I tried uninstalling- I even factory reset my roku, which is a pain because I now have to sign back into all my other apps. I waited months to finally watch this.
-
Marrina
(@marrina) reported
@HBOMaxHelp Yep. Watching on a MacBook, via Chrome Browser. Tested in Firefox, didn’t work either.
-
Laurie Cruz
(@LAURIESMOOZ) reported
ok so everyone else having problems trying to watch the newest #InsecureHBO on the @hbomax app too, huh lol
-
IG: JADAKINSSS
(@JadaKinsss_) reported
@HBOMaxHelp fix the app
-
gap teeth liar
(@godlilcousin) reported
Fix your app!!! @hbomax
-
Tweety_Finiti
(@Tweety_Finiti) reported
@HBOMaxHelp almost 3 months I still haven’t gotten any assistance .. calling the customer service line is useless. For a company with HBOs reputation this is certainly unacceptable . Can someone tell me when will request #04731800 be resolved.@jasonkilar can you help me
-
Gardner Minshew II Stan Account
(@pilamcjh) reported
@hbomax the subtitles are killing me. Please fix this.
-
Jeppe Morgenthaler
(@morgenthaler) reported
Hey, @hbomax will you try to solve your 'showing the curser in full-screen mode' issue, please? It's really annoying that it doesn't disappear in full-screen mode #uidesign #uxdesign
-
jeffrey
(@Jeffryreasoned) reported
@HBOMaxHelp My hbo still doesn’t work on my mac. I contacted you guys last week and sent emails but you guys haven’t provided good advice
-
Cinderella 👑
(@DemiRiot_) reported
@hbomax fix that glitch ASAP I’m tryna watch insecure
-
Brian Tully
(@briantully) reported
@HBOMaxHelp why can’t I turn off close captioning on the AppleTV app? Every episode the captions come back on again and again. Please send help!
-
Christina Van Zuidam
(@ChristinaVanZ) reported
@HBOMaxHelp @nautanny_b They ain’t gonna fix it. The app is ****.
-
KEVIN BEATTY
(@producerdoom) reported
Anyone else having issues with @hbomax ??? App on my TV won't connect.
-
P
(@Pat_is_Back_) reported
@HBOMaxHelp That's a lot of work on my end. Just fix your app. It doesn't work on firestick, x-box, or my iphone.
-
CHRISTINE
(@hellokiki3) reported
@HBOMaxHelp FIX THE INSECURE ISSUE
-
Tweety_Finiti
(@Tweety_Finiti) reported
@HBOMaxHelp Hi SK I have sent several DMs to which the response is always that someone will contact me and and they never do Or that your level 3 support team is looking into the issue and will contact me and they never do. I have been going back and forth with you guys for 3 months now
-
BNTAYE
(@alwaysbntaye) reported
@hbomax This app is crazy. Everytime I want to watch using my phone it ask for a subscription yet I pay for it. On my television I never have any problems logging in.
-
Brandon Webb
(@_brandonwebb_) reported
Aye yoooooo @insecurehbo @hbomax I can’t watch Episode 3. Please. Help.
-
Nikolasm
(@bandierarossa96) reported
@highergtv @succession @hbomax Actually, this is the worst possible way to endorse ********
-
Dana DeRuyck
(@dana_WHAT) reported
@HBO @hbomax Yeah, it’s not. Crashing on the app, error message on desktop.
-
Sol Maria
(@thabstone) reported
@untalraul__ @HBOMaxHelp @AllenRob00 Guys please is this a general issue ? The episode was there and now is just gone. I can’t tell if someone was able to see it or no.
-
Dionna Armstrong
(@Dirty_Dionna) reported
@hbomax issue with latest Insecure episode. Won't load on either device
-
Brooks 💕
(@sailorb1959) reported
@HBOMaxHelp It will not play and just keeps giving me an error code. I tried on multiple devices and had friends try playing the episode on their accounts and they had the same issue
-
Kris
(@_sincerelyk) reported
Why is there always trouble trying to watch Insecure @hbomax ?
-
josælba
(@HoesSayAlba) reported
The @hbomax app on Xbox treats me like it’s mad at me for using it.. wish y’all would fix it.. $15 a month for it to crash every 45 mins is ridiculous.
-
Telejah (Tuh-Lee-Yuh)
(@Telejah) reported
I’m trying to watch Insecure @hbomax!! Please fix whatever TF is wrong! 😡
-
get off…my back
(@ell_liott) reported
@hbomax FIX THE FCKN APP
-
Robert Michael
(@j_robertmichael) reported
@HBOMaxHelp What this mean? I can't watch episode 3 of insecure, but literally everything else works. Kina mad btw. About to cancel my subscription. Doesn't work on any of my devices. Service Code: H-288de6e8-97c4-4c21-b44c-ba7b5961d079
-
Thomasina Daniele
(@ThomasinaDani12) reported
@hbomax Wow. I see since June you’ve had this exact issue. Guess that means it won’t be fixed. I tried uninstalling- I even factory reset my roku, which is a pain because I now have to sign back into all my other apps. I waited months to finally watch this.
-
Raul
(@untalraul__) reported
@thabstone @HBOMaxHelp @AllenRob00 seems like an issue that affected a lot of people