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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (30%)
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Sign in (24%)
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Buffering (21%)
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Crashing (21%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 The Hague |
Playback Issues | |
 Paris |
Buffering | |
 Toano |
Playback Issues | |
| Minneapolis |
Buffering | |
| League City |
Buffering | |
| Dallas |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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D.J.
(@likeasomboodiee) reported
@HouseofDragon @hbomax ayy yoo tf man yall keep saying have you restart the program or close it then try opening it again? Like yes and yes to all of them. Like stop saying that and fix the issue instead of asking us to fix it like wtf.
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Kyle Scialdone
(@mtl4life098) reported
@HBOMaxHelp No, no it’s not. Do your job and fix it! 🤬🤬
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John Byrnes
(@JohnByrnes13) reported
@HBOMaxHelp @AprylDanyelle How about you stop asking stupid questions and pretending customers need to fix this!
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Silvia
(@LuvAnimals_13) reported
from
Indio, California
@HBOMaxHelp @lady_tmart Did this various times and getting the same issue
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sindhura gade
(@cndura) reported
@HBOMaxHelp The app crashes, works after reinstalling and creating a new profile. But there is no audio if we select English Original. All other languages work
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cersei lannister pr manager
(@natdiaries) reported
@HBOMaxHelp my hbo crashed plz help me
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KT
(@K_Tambo) reported
@HBOMaxHelp Fire stick. Moved to Xbox though and it’s working. Must be a fire stick issue.
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Megan Roberts
(@MeggzRoberts) reported
Hey @hbomax can we please have work on not having so many people whisper in your shows? I have closed captioning and the volume on 65. #HouseoftheDragon #hbo
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Captain Hook
(@king_curry3) reported
Fix up @hbomax
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Chris Davidson
(@ChrisDa06231407) reported
@HBOMaxHelp It's been a tradition to watch GOT 9PM ET and sit down have a nice dinner made. Have only ever missed it a few times in the first seasons. Well now here is the fourth time... Thanks HBO MAX. An hour of wasted time and spoiled plans and broken traditions.
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TheWhiteDahlia
(@TheWhiteDahlia_) reported
@Ousean_MrChillo @HouseofDragon @hbomax It was rushed, the dialogue was awful and storylines that were built up for seasons were abruptly ended in an amazingly unsatisfactory way.. so no, the internet didn’t “tell me” it was awful. It was awful.
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Joe Roberts
(@Joe_Roberts92) reported
@HBOMaxHelp Can’t get it to work on Fire stick. Deleted app and re downloaded, any suggestions?
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Winston Velarde
(@VelardeWinston) reported
@Its__CJ__ @hbomax Didn’t have no issues
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SoyMadridista
(@MadridistaOle) reported
@HBOMaxHelp Creating a new account worked for me. Stupid fix but it worked
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doeh
(@daryst1) reported
@HouseofDragon @hbomax i can’t connect. getting a retry later response. everything else is fine. servers overwhelmed?
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Rachel
(@Rachel97795279) reported
@HBOMaxHelp House of Dragons won't load. Are your servers down?
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hh
(@77overit77) reported
all @HBO @hbomax is saying about #HouseoftheDragon is to restart your app. bruh fix the crashing tf
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Tanisha Granville
(@TGville2285) reported
@HBOMaxHelp Still not working on firestick. We've Uninstalled, reinstall, and restarted it and it still crashes after the intro
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Joe Cain
(@DigitalWidget) reported
@HouseofDragon @hbomax I can’t even login to my prepaid yearly subscription!? Wtf?
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Kristoph
(@ikristoph) reported
@deroiamusic @hbomax If you are using a Fire TV, make a new profile, and watch through that. It will get around the issue until we get out a proper fix.
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Arjun Reddy P
(@pnmreddy) reported
@NattyBrarian @HouseofDragon @hbomax Why should I create a new profile, HBO should have given instructions with payment receipt, these are the issues you get, create new profile before 9 pm Sunday to watch House of Dragons. Now half the world watched you are giving now instructions what to do, this is unfair.
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Shelby Leisinger
(@shelbsmariel) reported
House of the Dragon keeps making HBO max crash but other programs are playing fine…what gives? @hbomax
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GPS JR
(@GPStheSequel) reported
Must be nice to watch #HouseoftheDragon all my @hbomax does is crash just before the show starts
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Sean Eric Fagan
(@kithrup) reported
I can't watch anything on @hbomax, which is included with my xfinity account. Anyone else having this problem?
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LikesDudesAlot
(@likesdudesslot) reported
@HBOMaxHelp you app keeps crashing. Nothing I do fixes the issue. I’m missing the premier of House of the Dragon!” Using Fire Tv 2nd gen #fail #failuretolaunch
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Kyle Scialdone
(@mtl4life098) reported
@HBOMaxHelp @LeahsArchive Seriously?? Get your **** together! Been waiting years for this and it crashes instantly? FIX IT! and if you say close and restart like I didn’t try that 50 times, get a new job cause you suck at this one!
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Taylor
(@TaylorNedrow) reported
@SarahMcNamara0 @G_F_SANDERS @hbomax Didn’t work.
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Mark V
(@LETHALWEAPONMV) reported
from
Houston, Texas
I don’t have @hbomax login anymore 😕
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Joe Cain
(@DigitalWidget) reported
@hbomax I can’t even login to my account and I’m one of your early yearly paying/no ads subscribers. WTF
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GreenKerene
(@GreenKerene) reported
from
Washington, D.C., District of Columbia
So I had to create a new profile for @hbomax to work. 20 tries later #hbomaxcrashed #hbomaxisdown