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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (25%)
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Crashing (21%)
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Buffering (19%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Zapopan |
Sign in | |
 Manises |
Buffering | |
 San Antonio |
Playback Issues | |
| Riverside |
Playback Issues | |
| Port Saint Lucie |
Crashing | |
| Los Angeles |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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rachel
(@__racheljean) reported
@hbomax y’all making me mad! fix whatever isn’t allowing certain movies to be played on your site.
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DayDreamer 🖖
(@thestargaze) reported
@hbomax how am I suppose to sign in on the new HBO app when I can’t type my email and password?? Weird … I’m using an iPhone.
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Alice's Logic
(@aliceslogic) reported
@SharkSandwich42 @hbomax Doesn’t work on anything.
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Calvin T. Banks💰
(@CalvinBanksxxx) reported
Having issues streaming any and all movies on @hbomax. Is there and outage and when do y'all anticipate it being fixed?
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Craig Lantz
(@LCraigL) reported
@HBOMaxHelp It’s on Samsung TVs. When you try to switch between shows or movies it constantly locks up. Also does the same if you turn off your tv and turn it back on while in the HBOMax app. This is the only app that does this. I have heard from many people having the same problems
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Sampson
(@BenWallace411) reported
@newarkmovie @hbomax I got about 25 mins into this movie and had to shut it off. No where near Sopranos quality. Maybe Ill go back and finish it, but it just seemed like bad acting and wokeness, I was happy when Liotta was killed but he comes back as a different character and I was disappointed.
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Jennifer O'Loughlin
(@SharkSandwich42) reported
@hbomax always an issue when I stream on my Samsung. What’s the deal??
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Anders Olsson
(@a_olsson) reported
I always thought the HBO Nordic app was the worst one out there, but that was before I had to start using @hbomax.
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🎃 Josh-O-Lantern 🎃
(@JoshAndHisJokes) reported
@hbomax @nocontextroyco Shiv deserves it, probably the worst Roy spawn. Love that Sarah tho
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Sean Nolan
(@SeanRyanNolan) reported
@hbomax any adults over there that know how to fix a broken app ?
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K - #BringWynonnaHome
(@love4earp) reported
@Pure_BS_81 @hbomax Wynaught is the gold standard when it comes to trouble and sticky situations. #WynonnaEarp #BringWynonnaHome
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CatalinaSantana
(@Catalin_Santan) reported
@HBO @hbomax Who will help me with advice?
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Chill-y 👻🎃💀
(@LilyRHaley) reported
@HBOMaxHelp still not able to play videos through safari. i don't always like using chrome because it drains my battery faster. please fix!
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Calvin T. Banks💰
(@CalvinBanksxxx) reported
@Alexpowers_xxx @hbomax I can't stream anything rn but not having any internet connection issues
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B
(@TEEBOXADONIS) reported
@HBOMaxHelp @FvckTia I've been having the same issue for almost two weeks now. Everything is up to date. Yes I reinstalled. Fix it!
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Sergio Luna
(@_King_SERGIO_) reported
Why doesn’t my USA cable provider work to sign in to @hbomax while I’m in Spain this sucks. I don’t have these issues with other streaming services. #HBOMax @InsideHBOMax
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Chill-y 👻🎃💀
(@LilyRHaley) reported
seriously @hbomax fix it so i can use safari again
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Danelle
(@Mrs_Hunnit) reported
Anybody else’s @hbomax not working on @GetSpectrum ?!? tryin watching INSECURE
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EnterTheKingdom
(@1Thunder_Struck) reported
Shout out to @HBOMaxHelp for actually doing what you'd think these help and support Tweeters are supposed to do... They actually fixed things for me! Hooray!
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Alice's Logic
(@aliceslogic) reported
@HBOMaxHelp your app just don’t work.
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Eric Cortez
(@EriCortezz) reported
@hbomax keep getting an error when I want to stream anything on my laptop in safari! Tried your troubleshooting steps & didn’t work! What do I do?
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Christopher Bettig
(@chrisbettig) reported
@HBOMaxHelp can you help? i’ve been caught in a ridiculous circular conversation with your customer support.
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Shaun Phillips
(@ShovelMeTimbers) reported
@HBOMaxHelp @Strang3Stranger Since the update, your app stopped working on my Roku. Whatever you did broke it. It comes up with an error on the initial load before I get to the user profiles.
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Bo Clark
(@MizuRyu9) reported
@HBOMaxHelp I’ll try this. But it did work yesterday when I tried using Firefox.
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Dillon 🦈 🔥 King Shark 🔥 🦈 Johnson
(@DragonKing1954) reported
from
Queens, New York
@balexanderfilm @hbomax Why cancel it? It's actually a good service. I actually prefer it over Disney+ & Netflix. The interface could use some work though lol
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Kira 🌙
(@datskira) reported
The subtitles for Harry Potter on @hbomax are ahead of the dialogue & this is so income and frustrating. Fix this, please!
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nicole loves harry
(@nicoleej0hnson) reported
@HBOMaxHelp why don’t u work
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Cheefus Smith
(@CheefusSmith) reported
@hbomax hey HBO, why is the HBO MAX app for iPhone so awful? Honest to god it works MAYBE 10% if the time. The rest…”oops, something went wrong”Total garbage
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Yuval
(@yuval_id) reported
@HBOMaxHelp constant problem playing Last Week Tonight on the roku app: sound and video get out of sync a few seconds into watching. rewinding fixes it for a couple of seconds, and then it gets out of sync again. Can’t watch like this, it’s happening constantly.
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Ricky Spanish
(@vigilante_89) reported
Anybody that watched @dunemovie on @hbomax notice that the color tone was changing back and forth? Was that part of the movie or a glitch?