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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (32%)
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Buffering (24%)
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Sign in (23%)
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Crashing (16%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Santiago de Querétaro |
Playback Issues | |
 Thornton |
Sign in | |
 Helsinki |
Buffering | |
| Toluca |
Playback Issues | |
| Maple Grove |
Crashing | |
| Noblesville |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Cory Sims
(@CorySims7) reported
@HBOMaxHelp the app keeps crashing on the #AppleTV4K. Has been for the last 3 days. Is this a known issue?
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gil03
(@VidaurriG) reported
@DCpeacemaker @hbomax I hate when spellcheck changes “worst” to “best.” 🤨
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Michael Peel
(@WeezSays) reported
Dear @hbomax, please fix your android app to rotate either direction. It confused, please see ANY STREAMING APP ANYWHERE. Regards, People with a kickstand case in an apparent wrong direction
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Nicholas Napoli
(@nickatnight94) reported
@hbomax there seems to be a widespread issue with people who have a subscription through a provider. My plan has been active for months, but today it when I opened the app it said "choose a plan". I tried to reauthorize but it keeps asking me to on any device.
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tyrese
(@TyreseRemix) reported
@hbomax fix it or im letting the world know y’all are anti black
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Ry
(@ryanrugg) reported
@HBOMaxHelp Maybe make your service work!
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God First.
(@KendraDuzIt) reported
Why do I pay for the app for it to not work and freeze up? @hbomax
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Pfizer Phil Dunphy
(@Mee_Guel) reported
@hbomax @ATTHelp my hbomax membership that comes with my fiber1000 is not working and not sure why?
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Lord Lassie
(@MelissaUtter4) reported
@HBO @hbomax I admit to having a tiny hearing problem, but did anyone else have trouble understanding the dialogue, especially between the cops?
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Unappreciated
(@CooleoFoolio) reported
@HBOMaxHelp is your servers down ?
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King Possum
(@TheKingPossum) reported
@hbomax it seems like I can’t lower quality of stream settings and I don’t want hbo max being the only thing I can do with my internet. Please tell me how to lower stream settings as I haven’t found a way online to do so.
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Michael lee Morin
(@Michaelleemorin) reported
@DCpeacemaker @hbomax Fix your app it’s worthless
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butts carlton
(@abagelsalad) reported
@FRU1015 @succession @hbomax if it's the worst case scenario it'll be the cliff hanger for sure
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Maxine Shaw Attorney At Law
(@sandradee_59) reported
@JessAvocad0s @hbomax a film distributed by an american company you ain't have a problem with it then you shouldn't have a problem with it now
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k
(@ocakatvi) reported
Also @hbomax fix your server before 1/1/22. We all know how big of a day that is and I’m tired of every show, every episode, freezing and buffering. Let’s fix the issue. Thanks
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Joaquim Homrighausen
(@joho68) reported
Hey @hbomax, what's the point with a "Skip 15s forward" function that takes close to 15s to complete? Have you ever heard of stream caching? (No, my bandwidth and/or internet connection is not the issue here.) 🤔 #HBOMax #netflix #badapp
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Love USA 52
(@LoveUSA521) reported
@DCpeacemaker @hbomax Seems awful. Cena is a sellout. The worst.
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Momma Bear
(@blondetree) reported
@hbomax need help! My account says my AT&T subscription has expired but I’m still a customer!!!!
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Eric Howard
(@TheEricHoward) reported
@YouTubeTV can you please fix your @hbomax app?
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BirdsWithHatsOn🎨
(@BirdsWithHatsOn) reported
@HBOMaxHelp I appreciate that. So far your customer support has not been helpful so I hope you can help me more
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Christen McCreavy
(@ChristenL33) reported
@HBOMaxHelp There is a dead link anytime I try to watch Frankelda’s book of spooks on HBOmax, can you help me?
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Orpheus
(@Orpheus_alcon) reported
@ShermanDefense @hbomax They need to fix their cybersecurity.
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Chris McGowan 🇺🇸 🌹
(@Seditionhater) reported
@ShermanDefense @hbomax On this one it makes a little sense, they are going to want to figure out HOW the fraudulent charge happened and want your permission to issue a new card and card number to prevent future charges. They also want to keep people from just auto disputing things without evidence.
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Anders Hågensen
(@HogenStyle) reported
@HBOMaxHelp Can you just fix the buffering issues? My internet speed is 500/500, my Netflix, disney+, Prime Video etc works fine. It's just HBO max that buffers all the time. And it takes 2 minutes to load next episode.
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Cory Sims
(@CorySims7) reported
@HBOMaxHelp Uninstalling then reinstalling seems to have fixed the problem. 👍🏾
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Tired Tweeter
(@rwsscott) reported
Hey @ATT, your support solutions for the widely known @hbomax subscription problem you have are epic-ly bad. Customer service immediately tries to punt you to HBO. Even though your own support forums say that won't resolve the issue.
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QuaranTC
(@Vladimir_Pukin) reported
How does @hbomax STILL have the worst UX?
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Reno Nagasan ☤
(@renonagasan) reported
@HBOGOhelp @HBO @hbomax Tou need to fix your damn HBOGO APP! It’s so laggy, takes so much time to open, it sometimes freezes and even crashes. I for sure know I never had this experience with Netflix 🙄
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b.Ran
(@laughNsext) reported
Yoo @hbomax i gotta issue
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Michael Marich
(@MichaelMarich4) reported
@JohnCena @DCpeacemaker @hbomax This is to let you know we are now blocking sponsored ads on Twitter Post to all Twitter advertisers and then issue a block - pass it on Blocking ad posts is effective - it tells the advertiser that we won't view their ads & hits Twitter in the wallet