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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (27%)
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Sign in (22%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Abtsgmünd |
Buffering | |
 Utrecht |
Buffering | |
 Firminy |
Crashing | |
 Queens |
Video Quality | |
| Columbia |
Buffering | |
 Vancouver |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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brownie
(@jemity3) reported
@HBOMaxHelp @KyleinCLT Here it is November and we just turned on season 4 with the awful English dubs. How to get back to Italian with English captions?
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JWAB
(@JordanWAB) reported
How does @hbomax charge $15 a month, have some of the biggest releases day one and only work maybe half the time?
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APC
(@AlisonApc) reported
@hbomax @HBOMaxHelp Can’t play anything. ‘Can’t play title’ error, though pre-roll ads play. Fix it!
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DisneyHopes
(@Disney_Hopes) reported
from
Phoenix, Arizona
@HBOMaxHelp Trying to login for very first time to Max app on Apple TV using Hulu as provider. Get all the way through to logging in to Hulu & then 504 error. What’s up?
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The other fella
(@diablo666_6) reported
@hbomax worst dc show ever
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Shannon
(@MissPrimaDonnaa) reported
@HBOMaxHelp I’m trying to sign in to my account on my tv & I put the code on both my phone/laptop but it’s not going through. It keeps giving a “504 Gateway error” message
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Affiliate Create
(@affiliatecreate) reported
@godspedeyou @hulu_support @HBOMaxHelp Any update? Still seems broken.
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tim klinger
(@baetix) reported
Good God @hbomax why do I have to sign in again every couple of days in YouTube tv
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Zack
(@godspedeyou) reported
Hey @hulu_support and @HBOMaxHelp, is your SSO web login broken? Getting "504 Gateway Time-out" in Firefox and Chrome on Windows, as well as when using the provider login within the HBO Max app on Android.
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Aidan Quinn Obsessed
(@AidanObsessed) reported
@DefoShow @hbomax Your link didn't work...
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Charlie MF Brown
(@Bucknut030) reported
@hbomax Why won’t it let me select an option, that says to select it only, but does NOTHING when I click on it, and the option I can click on, just loops me back around basically?! I tried contacting you through “troubleshooting”, but whatever, is too dumb to help.
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Mellisa
(@Mellisa42677504) reported
@hbomax help!!!
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USPS stan
(@FactsFightsEtc) reported
@Lexual__ @hbomax HBO max is the worst app ever invented and they don’t seem to give a goddamn
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Angelo Lopez
(@J20Lopez) reported
@hbomax why am I paying for your service if you aren't going to let me watch anything? I keep getting "can't play title. We are having trouble playing this video. Please try again later" I keep trying later and same thing.
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Shun
(@shun) reported
@Skoo0by @hbomax Yup. Can’t login on iOS app. Deleted and reinstalled. The same issue.
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Corbin
(@CORBIN_DAIIAS) reported
@hbomax & @hulu yall realize I cant access stuff because of your server issues???? I cant even log into Max with my subscription.
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Floating in GOT
(@karimfloating) reported
@HBOMaxHelp hello! New episodes do not have English subtitles as an option. Can you please help?
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JWAB
(@JordanWAB) reported
@KyleMoshier @hbomax It’s been out long enough that this shouldn’t be a problem yet here we are
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Raymond Lamar
(@RaymondLamar1) reported
Hey @HBOMaxHelp I’m not able to play any content from the app, and my subscription is current. Can you please help me?
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Tanja Vakkeri
(@katinka_javer) reported
@hbomax please please add full screen mode in your mobile app!!! Sooooo frustrating watching at already a small screen with even smaller screen inside it. I would prefer the browser version but subtitles won't work in it 🤦
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Regal
(@RegalMovies) reported
@tschappel @hbomax Hi Travis, we're sorry to hear this, please send us a private message and we'd be glad to address any issues.
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Joakim Granbohm
(@joakimgrr) reported
@hbomax i used to have a fully functional app where to watch HBO from. Now im forced to use hbomax, that doesn't support my TV and has closed captions as broken subtitles? Are you planning on providing proper subtitles or is this service just unusable for me from now on? 😞
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Kat
(@PNWMrsKat) reported
The @hbomax app is the absolute worst app around
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Eric Cortez
(@EriCortezz) reported
@HBOMaxHelp what’s going on! The problem I’m having hasn’t been solved and now I can’t even use the app properly! Bad service!
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Sean Etheridge
(@Imperial_Hawk) reported
@HBOMaxHelp So, y'all might wanna talk to your login server team; trying to log in, on Windows, using Hulu as a provider, is freezing up and then 504'ing
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Doux.
(@Zenaibuu) reported
y’all gonna fix my **** or give me my money back @hbomax ?
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Kat
(@PNWMrsKat) reported
@HBOMaxHelp I’ve tried that. Every other app works. It’s not a router issue. It’s on your end.
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H 😶🌫️
(@off__vitor) reported
@HBOMaxHelp can y’all help me
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Braden Pace
(@bradenpace) reported
@MPSoldier217 @hbomax Not exactly. It's a similar concept, but Elseworld stories are usually pretty self-contained. The Flashpoint story, at least in the comics, is Barry making a mistake that changes time and he has to find a way to fix it. Almost like Endgame in a way.
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𝔼𝕃 ℕ𝕖𝕣𝕕 𝕂𝕟𝕚𝕘𝕙𝕥⚔️
(@OkayBuey) reported
Is anyone else having trouble all the 4K movies on @hbomax ? We’re trying to re-watch Dune and the app keeps closing the movie before it starts