HBO Max status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

• Buffering (37%)
• Playback Issues (26%)
• Sign in (23%)
• Crashing (11%)
• Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

City	Problem Type	Report Time
Odenton	Video Quality	2 days ago
London	Sign in	4 days ago
Hilton	Buffering	7 days ago
Jordan	Buffering	7 days ago
Boston	Sign in	9 days ago
Omaha	Buffering	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TomTom (@tleeinlonoke) reported 0 seconds ago

  @hbomax 5 episodes of Born to Bowl is simply not going to work. We need much more.

• 
  “Marky” Mark K. Fabe ✡️ (@MarkyKFabe) reported 2 minutes ago

  @marykayfabe @hbomax @AEW Was able to get it to work on a laptop. Usually we watch on the Max app on Xbox, but it wouldn’t work. Never had that issue before. Hopefully it’s an isolated incident

• 
  EllyButt 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦🇪🇺 (@WotBuwcheeks) reported 8 minutes ago

  @hbomax has awful coverage for the football, why the hell did @footballontnt move there?

• 
  OLDSCHOOL 2.0 (@OldSchool2pt0) reported 11 minutes ago

  @hbomaxhelp @JdotChilds The sound during the commercials is just awful. Streaming HBO Max March Madness games. Please change the commercial, it has a very annoying sound.

• 
  TheRealChiste (@TheRealChiste) reported 11 minutes ago

  @alissaTweets @hbomax @TonyKhan Highly doubt it. I once had a streaming issue with another service that wouldn't refund me, so I unsubscribed next day.

• 
  Dr P (@pm_phd) reported 12 minutes ago

  @hbomaxhelp @MMoneyCarson Your app is super frustrating. It gets stuck at the ad break and loops without moving on. Restarting is not a great fix. It seems like a glitch at your end, how about posting something helpful about this instead of making customers troubleshoot?

• 
  Matt (@GardenCenobite) reported 14 minutes ago

  I really hope that if they're going to be buying @hbomax which is an app that actually works on smart tvs, that @paramountplus will revamp their app, which is the worst app on the planet. Literally only app we have issues with constantly for no reason.

• 
  kevin carter (@kevinc2415) reported 14 minutes ago

  @hbomaxhelp im on roku and its still not working correctly.

• 
  Kayfabe Court (@KayfabeCourt) reported 15 minutes ago

  @hbomaxhelp fix the audio on AEW revolution

• 
  james dagostino (@dags9256) reported 16 minutes ago

  @UConnMBB @MikeMutnansky @hbomax was frozen for me. Worst coverage ever, stick to ******* movies and tv

• 
  Christy Massey (@Christy82635445) reported 20 minutes ago

  @hbomax @HBO HBO does no shows worth watching today!!! Far left radical agenda executives pick terrible things to watch!!! Hahaha. Turned down Yellowstone. Thats how stupid these executives are today!!!!

• 
  Eli (@guevanex) reported 24 minutes ago

  Fix the stream @hbomax @AEW unwatchable with audio delay

• 
  Virtual Photographer...sometimes (@mangAman_vp) reported 25 minutes ago

  @hbomax Just a heads up: Using the app in the UK with adds, after adds appear the quality drops badly and you have to stop then restart. Also, the amount of adds in the first 10mins is brutal. Hardly enjoyable.

• 
  Fronkensteen (@Fronkensteen) reported 26 minutes ago

  Dammit, @hbomax … the finale of #DTFStLouis hurt my soul. Floyd Smernitch deserved so much better. 😭my tiny bird heart is broken.

• 
  Gustavo Gatsby (@11GustavoGatsby) reported 33 minutes ago

  I’ve been seeing a lot of AI commercials and ads through @hbomax team, @cbdmdusa. Need some help?

• 
  Alt Mhor (@AltMhor) reported 34 minutes ago

  @hbomaxhelp Your app is terrible along with your customer service Subscription will be cancelled soon

• 
  Daryn S. Berger (@daryn_berger) reported 35 minutes ago

  @hbomax any info on the technical issue with the Michigan Alabama game?

• 
  Jessie Collins (@JessieLC24) reported 40 minutes ago

  @NASCAR @hbomax In car cameras not working!!!! Whats up??????????????????

• 
  Darthlord (@darthlord70160) reported 45 minutes ago

  @SeanRossSapp That’s false because I just tried it on my television and same issue! It’s just an @HBOMAX issue

• 
  Frank Castle (@MrSpacely313) reported 48 minutes ago

  I’m done with @hbomax. Service doesn’t work then when I contact them for a refund they tell me they don’t do refunds. Real great business practices. #AEWRevolution

• 
  Annie (@annlau613) reported 51 minutes ago

  @hbomax Is this gonna be as crazy as Baby Reindeer because that show was like a car crash I couldn't look away from

• 
  Investigation Discovery (@DiscoveryID) reported 52 minutes ago

  She knew what he was capable of. She asked for help. She tried to stop it. But without a crime, no one would intervene. And she was left waiting, knowing something terrible might happen. Watch “Evil Lives Here: My Child The Killer” Tuesday on ID and stream on @HBOMax. #EvilLivesHere

• 
  Michael Shilling (@MikeShilling) reported 52 minutes ago

  @hbomaxhelp I'm not doing a chat bot when it's your audio engineers not doing their jobs. Announce team to 90ish percent to overmod, the crowd should be 70ish % of that and the ring mic should be 40ish % of the crowd. Problem solved.

• 
  juando82 (@juando82) reported 54 minutes ago

  @AEW @hbomax I paid money for a ppv and am unable to stream it. I've missed an hour of this so far. Been on hold for about 40 mins. Any help here???

• 
  Rajiv (@TheRajiv8) reported 54 minutes ago

  I hade to request a refund from @Apple for the **** show that is @hbomax showing #AEWRevolution just bought it on YouTube and it’s working beautifully there. @hbomaxhelp get it together and hopefully Apple approves the refund because of how terrible the experience was on your app

• 
  Cory Reetz (@Reetzy26) reported 55 minutes ago

  @hbomaxhelp Thanks for getting back to me. I would like my money back please since the issue was not mine but yours. Plus I purchased the PPV in another platform due to your technical issues.

• 
  Chris Irving (@MushroomChris) reported 56 minutes ago

  @EE @tntsports @hbomax I currently have my TNT sports subscription through EE but when I use my discovery + login on the HBOMax app it says I do not have any subscriptions. How do I get this resolved?

• 
  Derrick Ramsey (@DerrickRamsey17) reported 57 minutes ago

  @hbomaxhelp we have been trying to get ahold of you for an hour. We have tried to call message you about the aew ppv now working for us. At this point we want a refund. Can you help.

• 
  Flash (@FnrawFlash) reported 59 minutes ago

  @aaronrift @hbomax I’m using DAZN and that seems to work good

• 
  🇺🇸HairForceOne🇺🇸 (@47ShadesOfMaga) reported 60 minutes ago

  @hbomax @StreamOnMax Keep going with the woke BULLSHIT on The Pitt, and you’ll lose this viewer and the REST of our ED. Ridiculous. You have a solid, medically accurate (to a point) show, but yet EVERY week, some woke **** slips its way in the episode. This week? ICE And let me inform you if this- Not ONE of us working in a busy ED care if people are LEAVING the EMERGENCY WAITING ROOM for their NON EMERGENCY ISSUES. Jerkoffs.