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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (35%)
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Buffering (23%)
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Sign in (21%)
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Crashing (18%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Racine |
Buffering | |
 St. Martin |
Buffering | |
 Sherbrooke |
Playback Issues | |
| Innsbruck |
Crashing | |
| Crestview |
Playback Issues | |
| San Jose |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Queen LaTina
(@krystinadurako) reported
from
Laflin, Pennsylvania
Has anyone really figured out how to work @hbomax yet? Do I have it bc I had hbo before? So confused
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dean collins
(@deancollins) reported
@primesuspect @MicrosoftEdge Its great....only problem is can't use Microsoft Edge to stream @hbomax
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Amanda Grace
(@amandakgrace) reported
Why say you @hbomax ? You don’t issue refunds when you never should have charged me for 2 months??? I get it free through AT&T. What horrible #CustomerExperience & #CustomerService
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GTX
(@cipheronryo) reported
@HBOMaxHelp Hi, I get a "Can't connect" when I try to log in on my PC, and "Can't Verify Your Subscription" on my iPhone. I have HBOMax with YouTube TV and the IOS app doesn't even allow me to attempt to log in, despite my re-installing it - any ideas on how to fix this?
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Jim Brown
(@jimnbrown) reported
Worst product ever. Stop claiming HBO subscribers can access the platform if they can’t. @hbomax @Xfinity
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EmmaJean
(@EmmaJeanProject) reported
@hbomax Awful. Really unwatchable...
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Bishop
(@FlexBishop) reported
Fix y’all platform @hbomax
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SANJHEEV ⚒
(@sanjheev10) reported
And DC fans fighting for tentpole movies like JL and SS. We need more movies and @hbomax series... Related to DCEU only and everything should be well connected. DCEU has more potential than MCU... just Get the right people to work. (2/2)
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Kalesha Brown
(@KaleshaB) reported
So the way I see it, unfortunately: If Annie is wrong and Cassie is right, that's gonna be a shame. But also, if Annie is right and Cassie is wrong and is dealing with a serious delusional mental illness issue, that's still gonna be a shame. @FlightAttendant @hbomax
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Jackie Horsfall
(@JackieRHorsfall) reported
@HBOMaxHelp It's on both a Google Pixel and Samsung TV but it's not the devices problem, HBO just has a movie in the incorrect category.
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skum
(@GrimScrub669) reported
@kvhlvn @hbomax Yeah dude I’ve been having that same problem
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JR
(@rjmedina236) reported
@hbomax the show #HouseofHo is really stressing me out... I cant stop watching it.. I hate it but I just have to see what happens.. Literally a show about rich kids with daddy issues... You know Leslie is in that for the money.
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chad america
(@chadamerica) reported
For real tho, having the search function not working on @hbomax pretty much makes it useless. There's content I want that I can't browse to. I don't want to cancel it before Wonder Woman drops but why should I be paying for it if I can't get to the shows I want to watch?
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CommonSense Patriot praying for Trump family
(@dajaeva) reported
@ATT @hbomax @wbpictures ATT I contacted CEO office and emailed me, they would re-install a landline, nothing done for months. Medically I need a landline. Cellular will not work. WHY promise & no help from ATT When the CEO of a co will not help, only promise, why invest Their Monopoly doesn't care!!!
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Tiny_1🐼
(@t1ny_one) reported
@hbomax what is going on?! Why do I have to turn my TV off and on again to make your app work? Are you promoting the #ITCrowd?
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Brian Steier
(@BrianSteier) reported
@hbomax @HBOMaxHelp are y’all having issues? I’ve signed into my account through AT&T and it keeps telling me that I need to renew my subscription or restore purchases through iTunes. HBO Max is included with my wireless service. What gives?
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Content @ Multiverse Productions SG
(@multiverse_sg) reported
@hbomax is having nightmares now. They should really start thinking how to work out a long term plan and stop putting their DC ips in the freezer.
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🆚
(@noasinyes) reported
the @hbomax app is trash. watching their original programming on #cinemahd bc it doesn't buffer.
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Steven J. White
(@stevenjwhite) reported
@Joe_McClean @hbomax Art needs to be appreciated. Full stop. Having films sitting out there on servers, no audiences, is wrong. It’s up to the distributers to make it happen so more people see the movies. Figure out the deal and get us our movies. I’m with you!
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AC Slater....F Preppy
(@manofmanytraits) reported
I’m watching @FlightAttendant on @hbomax Now I know why you wanted to work for the airline @LifeWitMikeB
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Violette
(@VioletteMooreX) reported
@hbomax hey, i pay for hbomax through apple, and its trying to make me sign up and pay again, like the hbo website wont let me stream. help?
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Elementalistly
(@Elementalistly) reported
@HBOMaxHelp Sent an email to support and it bounced back, empty with "marketing" in the headline. I just need to know if I can get my login disconnected from my TV provider, as I dropped their service...but, want to keep my login. Thanks.
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Raphy Martinez
(@raphy_martinez) reported
@karaswisher This interview with @jasonkilar convinced me to keep my @hbomax subscription. I signed up just to watch WW84 but I’m keeping it. This guy knows what we want and I’m all about it. The apps need some help for sure, but they’ll get there (I hope)
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Darth_Wise
(@ArafatMofasser) reported
@_jacobsjourney @hbomax They need to do this, at least announce them this year. They may have the year covered with movies but gonna have problems in the future. Also, fast track some of the movies!! FLASH and New Gods is taking forever
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the grinch
(@jacob_posts) reported
.@hbomax get on roku. would solve the user base problem. youre welcome
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Raymond Etornam
(@retornam) reported
The @hbomax AppleTV and iPhone apps are the worst. You took a half working app and figured out all the ways to make the experience worse.
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RockStarNewYork
(@RockStarNewYork) reported
@HBOMaxHelp The Flight Attendant ep 5 only plays the audio on the app or downloaded. Please fix! #suspense
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nintendo switch soy choir
(@burner4thaboyz) reported
Hey @hbomax stop making me sign in all time !!!!!!!! Netflix let’s me stay signed in for YEARS, YEARS!!!! It’s so annoying
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Kate Waxler
(@KateWaxler) reported
@hbomax you are down on our TV! How do we fix you? The app is frozen 🙈#hbomax
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_
(@danypatrol) reported
@DCDoomPatrol Not but for real @hbomax and @WarnerMedia need to raise the budget for the show. We deserve high quality effects