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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (29%)
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Crashing (18%)
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Buffering (18%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Green Bay |
Sign in | |
 Goiânia |
Buffering | |
| Conroe |
Sign in | |
| Buffalo |
Crashing | |
| Buffalo |
Crashing | |
 Zapopan |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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BigMike'sKidd
(@MayaFiasco) reported
from
Nashville, Tennessee
Whyyyyy is it @hbomax audio just doesnt play!? It’s been trouble shot to the moon what’s the issue here
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Cosmiccritt
(@adamoverboard) reported
@hbomax can you address the volume issue with the app, it's annoying to constantly be turning it up and down.
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Thabs
(@Thabz_14) reported
Dream job without a doubt would be to work at @HBO or @hbomax. No explanations needed. With a bit of creativity it just might happen, why not after all?
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Shadesfan
(@Shadesfan1) reported
@XavierCollinNZ @HBOMaxHelp Also having this same issue On my Samsung Q tv.
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PRINCE AKEEM
(@SJEthan89) reported
@HBOMaxHelp help please
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Viraj
(@vjv02) reported
@notafreebie @Snyder_Cut_240 @hbomax If people had thought like you we wouldn't have got Snyder Cut, so # DO WORK
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Rey Rivera
(@crownedrey) reported
There is a white bar on the top right side of my screen whenever streaming content on #HBOMax. @HBOMaxHelp can you help fix this? It really spoils the content!
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James Moyers
(@JamesMoyers6) reported
@HBO @hbomax Awful show.
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Tafkak
(@tafkak) reported
@HBOMaxHelp My show I was watching in English is now stuck in Spanish with no way to switch back. Can you help?
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Ars_Magna_
(@ArsMagn71955934) reported
@hbomax No thank you, I don't support the work of abusers such as @joss Whedon . You should be ashamed of promoting his work. What people want is #MakeTheBatfleckMovie and #RestoreTheSnyderVerse
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Bob III
(@Bob__III) reported
@HBOMaxHelp Hello. Is there any update regarding this issue? The white line on the side is now on other shows on HBO, not just movies.
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Lisa
(@1bigbeatlesfan) reported
@lindsayRaeg @HBO @hbomax If you already have HBO then you should be able to watch max for free. Download the app and sign in.
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Juhrel Johnson
(@leeojohnson) reported
from
Tampa, Florida
@LastWeekTonight @hbomax Help! Season 8 Episode 8 is playing Big Bang Theory instead of Last Week Tonight 👎🏽
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JoshuaTwi
(@joshuaTwi_) reported
@hbomax Why are y’all promoting @joss work? Y’all weird for that.
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Travis
(@TDKRN88) reported
@hbomax Who cares @joss should never work again for his actions against on the set of Justice League. #RestoreTheSndyerVerse
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Jayana
(@rhodespeaks) reported
@HBOMaxHelp what are y’all doing? who uploaded The Nanny? the last 8 episodes of season 6 are out of order. all types of problems with this series.
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Ronnie Marioti
(@MariotiRonnie) reported
@DebraMooradian @HBO @hbomax That was basically a terrible ad. I feel like it’s just all over the place. Not interest in that.
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Andy Martens
(@andy_hall23) reported
@Itssan17 @hbomax He should bring in Kevin Smith to help him ..I mean ..he's friends with the Biggest BATMAN fan he knows!!
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Gary #ParademonOfTheMillennia
(@turakhia_jainam) reported
@meepimaud @hbomax Who'd be your preferred director and any specific actor/actress you would love to work with on this project?
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𝕽𝖆𝖍𝖎𝖑🔗
(@RAHILMINAJ) reported
@hbomax i am having a problem with the subscription process. Can you assist?
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S.J
(@bruceparker88) reported
@annaverahoog @HBO @hbomax He’s a well known bigot and ******* of a terrible human being and has been shunned from Hollywood for a reason. No one wants to work with him and put up with his **** anymore.
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Book In Neverland
(@BookInNeverland) reported
Is anyone else having sound issues on @hbomax #TheNevers I checked all other apps on my tv and none are having issues except hbo max. So frustrating. I pay and wanted to watch The Nevers
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Mr J
(@mrjnycgaming) reported
@HBOMaxHelp is there any update to the white line issue on Samsung tv’s?
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Tafkak
(@tafkak) reported
@hbomax My show I was watching in English is now stuck in Spanish with no way to switch back. Can you help?
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Grimm
(@GRIMML1N) reported
Hey @hbomax, @LastWeekTonight keeps crashing on my @AppleTV. Every other show and movie work fine. I’ve uninstalled and re-installed. Please fix.
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LISTEN
(@notafreebie) reported
@vjv02 @Snyder_Cut_240 @hbomax There was literally a whole movie locked up somewhere. That's what made it work. WB is not going to bend over twice and greenlight a sequel where Zack wants two more movies and total control just because Twitter fans say so. Affleck is an industry man. He knows this.
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Keith Nelson Jr
(@JusAire) reported
@hbomax is one of the worst streaming apps in the world. I scrolled back 20 seconds on Last Week Tonight and I’m still waiting for the app to buffer. This isn’t the first time. Fix your app
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Casey Halpern
(@CaseyHalp) reported
I challenge you to find a worse app than @hbomax on @Roku. Awful.
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AVOIDHIM
(@AVOIDHIM) reported
@HBOMaxHelp if I only have one profile. The app shouldn't ask who's watching. It should just start. Please fix.
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Dawnye Raquel
(@dawnyeraquel) reported
@hbomax why do you have to change the settings for closed captions every single episode and movie? It’s bad enough that’s it’s solely for the phone. I rather watch any other platform because this **** is garbage. Do you not care about those who have auditory processing issues?