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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Buffering (34%)
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Playback Issues (31%)
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Sign in (17%)
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Crashing (13%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Waynesville |
Sign in | |
 João Pessoa |
Buffering | |
| Porto Alegre |
Playback Issues | |
| Corning |
Crashing | |
| Cleveland |
Sign in | |
| Los Angeles |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Liz Russo
(@TheLizRusso) reported
I need the confidence of not giving a ****. That's always been an obstacle. @ScottRogowsky. 📺 @cnn @hbomax #Glitch #Auditions
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Pat
(@pj_howard) reported
@HBOMaxHelp Having the same issue. Have already done all the troubleshooting steps
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Love Right
(@Blacktallbig) reported
@Tesla_369 @TheLastofUsHBO @hbomax Why do people keep saying go work go broke and this is the biggest show HBO has that is getting bigger in viewership every week?
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Jess is on the Internet
(@JessIsNotOK1) reported
@hbomax please put the behind the scenes segments on your app as separate episodes, I'm so tired of having to navigate your broken app to get to the next Last of Us episode every week. Why is your platform so expensive and so terrible to use?
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Jennifer Minnick
(@JenniferM_RN) reported
@HBOMaxHelp @hbomax We are using the app on our tv but our whole cable just went out 😞 we thought it was an app issue. Thanks though!
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Russell A
(@RustyUFCfan) reported
@TheLastofUsHBO @hbomax This show sucks. A zombie show with no zombies. I gave it this long but after tonight's terrible episode iam out.
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Linky
(@nazarovbro) reported
@hbomax your app is whack. All of the sudden it defaults to Last of Us with Spanish audio? No issues before now. When I use it on my TV in the living room it’s fine. When I cast from the app to a TV in another room, default is Spanish and can’t change.
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RealCalebHours
(@ArmyWucon) reported
@TheLastofUsHBO @hbomax I am forever traumatized from this episode help me (I didn’t play the game I had no idea what was coming)
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moeseph jenkins
(@BlackxSpiderman) reported
@peacock The fact that your parent company switches the rights to Harry Potter between you & @hbomax is ONE THING ….but to have your service skip,pause and crash while watching is unacceptable and a bad experience #notpeacock
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🇺🇦 Marc Schipperheijn
(@mschipperheyn) reported
@HBOMaxHelp @HBOMaxSuporte Thanks. But all I really need is for you guys to fix your SamsungTV app. None of these issues exist on Netflix, Prime or Disney. Seriously, get your **** together. This is not a free service. We actually use our phone to transmit to the tv as a workaround.
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Equinsu Ocha - White Devil, White Devil
(@iHeartPowder) reported
@hbomax I think your servers are angry 😤
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Josh Razauskas
(@JoshRazauskas) reported
@hbomax Hi. I’m reporting an Apple TV 4K playback issue with your app. I tried uninstalling and reinstalling signing back out and back in and nothing is playing. None of my other apps are giving me issues so therefore I know it’s yours. Please fix this ASAP!
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Warren Price
(@WarrenPrice) reported
@hbomax Bug report: Your subtitles are broken, when casting from IOS to Chromecast.
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Liz Russo
(@TheLizRusso) reported
I need the confidence of not giving a ****. It's gotta be the standup comic in me. @ScottRogowsky. 📺 @cnn @hbomax #Glitch #HQTrivia #Auditions
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Patty
(@Hoptoad4) reported
Anyone else having trouble getting into the @HBO @hbomax app to watch @TheLastofUsHBO? It keeps looping me back to, "CHOOSE A PLAN" and "RESTORE PURCHASE" but won't let me choose either. Worked fine last week.
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Brandon
(@brandmar321) reported
@TheLastofUsHBO @hbomax Was very disappointed. I don't like how yall didn't show the ****** of the game in the show. Of when ellie and david the cannibal fight off the clickers and help each other like in the game.. worst episode thus far. Rest was good. I can't wait for finally. 😒😒
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AyyItsColby
(@AyyItsColby) reported
@TheLastofUsHBO @hbomax One problem I have is the lack of music. Music choices are never correct.
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dustiBot
(@dusticles7) reported
Hey @hbomax your streaming service freezes and loads every 5 minutes. I want to enjoy #TheLastOfUs but your poor streaming is ruining it. I don’t have these issues with any other streaming service. Also why do you downgrade the resolution once the credits roll? That cheap? Shame
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Equinsu Ocha - White Devil, White Devil
(@iHeartPowder) reported
@HBOMaxHelp I think your servers are angry
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꧁Chuck E. is one mean S.O.B.꧂ 💉💉💉💉 🖊️💨
(@EmDashPython) reported
@MJaMitchell @hbomax I just posted how I’m skipping other parts. I’ll let you know what I think of the torture scene when I get to it. I already have some trouble with Joel’s willingness (over-eagerness) to kill wounded combatants and make things worse.
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tdog
(@tdog268) reported
@TheLastofUsHBO @hbomax Can anyone else watch it when I click on it it doesn't work
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RH Webster ☮️💙🚀
(@RH_Webster) reported
I wonder why the @HBOMaxHelp app is such trash and why it takes me an hour and a half to stream a single episode of #TheLastOfUs I feel like I’m back in 2001 trying to download a music video or some stupid **** @HBO you have gazillions of dollars. Fix your app.
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Londiey
(@londiey77) reported
@rose2justice @doitmuvaaa There is a documentary on @hbomax about children like this. These kids have serious psychological issues and I agree whooping won’t do anything to children like this.
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Defeat Traitor Trumplicans
(@chuckheffernan) reported
@hbomax @MarlonWayans What a TERRIBLE so called comedy special! Two hours of Marlon whining about nepotism not working his way! Proves his brother was right to hire Chris Rock instead a mediocre comedian like Marlon!!!
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Registered Sex Defender Elon Musk
(@Porkbarrel_15) reported
@carioka78 @TheLastofUsHBO @hbomax So Christians aren’t allowed to be depicted negatively? What exactly is your problem?
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Space Force Vet 🇺🇦
(@ImPotter) reported
@donkeyjunkie @YouTubeTV Same problem on the @hbomax app… i think someone loaded the wrong tape in the vcr… metaphorically of course.
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wawaweewa
(@landocarlesien) reported
@hbomax you guys REALLY gotta fix the iOS app. So buggy, slow, and doesn’t allow you to type using a keyboard
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Derek Ca-RRRRRe-O
(@Mexecutioner505) reported
from
Tampa, Florida
Why is the newest episode of #TheLastOfUs just showing a black screen and sound @hbomax ? There’s no picture. Previews work, show doesn’t. #help
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Brittany Hargrave
(@PhillyBabe88) reported
@hbomax I am wondering why I can’t see the devices that are using my account. When I go to look it comes up blank saying log out of all devices. Was the feature removed or is it a glitch?
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Sea Doc
(@Sea_Doc) reported
@TheLastofUsHBO @hbomax Whose idea was "employees must wash hands before returning to work"? 🤭