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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (29%)
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Buffering (27%)
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Sign in (22%)
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Crashing (19%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Philadelphia |
Sign in | |
 Berlin |
Playback Issues | |
| Queens |
Buffering | |
| Groß-Umstadt |
Playback Issues | |
| Hamburg |
Video Quality | |
| Pittsburgh |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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☠️𝗸𝘆𝗹𝗼 𝗯𝗲𝗰𝗸☠️
(@rebekkane18) reported
@HBOMaxHelp Hello! I just did all that and it didn't work :(( It's stil a black screen
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M4
(@mango5116) reported
@HBOMaxHelp your login system is claiming my subscription is expired when I get it through ATT. I've tried all the "solutions" and none of them work. Please fix this problem
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School teacher who loves Green Lantern
(@GL_Vega_System) reported
@hbomax Worst crap ever.
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mike fritts
(@mikefritts) reported
@HBODocs @HBO @hbomax 30 yrs ago I was at a cabin with a grainy black n white tv with no sound. Didn't know I was watching SuperDave. It looked like a ho-hum show. Then the massive crash happens and I freaked out! He got me good! I'm still smiling
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☃️❄️Jane Frost❄️☃️
(@52degreesN) reported
@ellmemore @MC_Brussels @hbomax Jfc always straight to the gutter with you guys. Male socialisation, Bro. Can’t fix that with hormones and surgery.
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sandy blumenfeld
(@sbestkid) reported
@hbomax why are you still down I cant get past the loading screen still trying to sign in
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Bryce
(@518BryceGaming) reported
@HBOMaxHelp having trouble with HBO Max on my Android TV. It opens but only shows a black screen, no sound.
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パトリック
(@patseidon) reported
@mannybo @hbomax @ATT I called and messaged customer support and they didn’t help me out 🥲🥲
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Declan_FPS
(@FpsDeclan) reported
@hbomax One of the worst holiday movies I’ve seen, ever.
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Ghost
(@ghostgardeners) reported
@Deezerella @HBOMaxHelp The worst part is they keep acting like everything is fine and working perfectly. LOL this is some bs
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Nestchick
(@Nestchick1) reported
@HBOMaxHelp Not my error, but one that I was on the receiving end of. When the internet was fairly new, I got an email supposed to be the proof of coverage for my car insurance, They sent me 18 pages of porn.
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**** Mac (vaxxed!) - (he/him)
(@RichardMacDou16) reported
@hbomax Honestly, the show was terrible in its original form (and I disliked it then), but it was so "new and different" that it got a pass. That actress who plays Charlotte has had major face work done and it looks horrible. Don't think I'll be watching this train-wreck.
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Graham S
(@gsiener) reported
@arainert @hbomax Brutal. Not a problem on my Samsung. But getting airplay to work requires a lot of “turn it off and turn it on again” 🙄
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dyatlov passing privilege
(@ellmemore) reported
@W05Frances @MC_Brussels @hbomax its awful to suggest a rich person is rich? what a puritanical mindset. right Davy?
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SportsCardGuy
(@SportsCardGuy17) reported
@hbomax This was one of the worst things I’ve ever tried to watch.
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Kelly Hammond 🎭🎙🎶🧞♂️🦄⚾️🧜🏻♀️⚡️🤘🏻🌈
(@wdrwmn13) reported
from
Houston, Texas
Hey @hbomax can you look into a issue on @Roku TVs where the app won’t play episodes?! It’s really frustrating when I’m trying to watch something on the app I can get the absolute I select the episode of the TV show that I wanna watch and then it just recycles back to the menu
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Enjoyment SME
(@olaideTHE4) reported
Do y’all not see our cries for help?! @hbomax Fix this ****. Please!
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Brian Bird (Rams 8-4) (Lakers 15-13)
(@BViper24) reported
@HBOMaxHelp HBO Max doesn't work on my Hisense TV I unplugged the TV uninstall and reinstall the App and still nothing All I get is a Black Screen
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𝓒𝓪𝓻𝓹𝓮 𝓓𝓲𝓮𝓶- Make your lives extraordinary
(@OBrienKevinS) reported
@JolyonWhats @hbomax Meh. I don't know anything about that. I think Mel Gibson is one of the worst people, but I like his movies. Tom Cruise believes in Scientology (Lol), but I like his movies. See where I'm going with this...people can be "arseholes" but you can still appreciate their work.
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sneakerlife
(@sneaker13130144) reported
@AndJustLikeThat @hbomax Wish we could all block the writers of this terrible reboot
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.
(@stonecoldkosa00) reported
@BViper24 @HBOMaxHelp same we need fix pls.. app is working on mobile but not on my tv @HBOMaxHelp
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Shanghalla
(@Shanghalla) reported
Speaking as a Legion of Super-Heroes fan since 1976, I foresee nothing but cringe from this upcoming @hbomax “adult” cartoon spearheaded by @BRIANMBENDIS. It’s the wrong concept by the wrong person using the worst versions of the characters. @Discovery is getting a bill of goods.
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OyVeidt
(@OyVeidt) reported
@hbomax Fix your broken app
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パトリック
(@patseidon) reported
I tried to use my @hbomax subscription because I have an @ATT account, but customer service sucks and won’t help me with my account 10/10 would not recommend 🥲
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Ghost
(@ghostgardeners) reported
@HBOMaxHelp why is the app broken and not working on Android TV's?
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aaron
(@futuregrandpa) reported
@Travonne @hbomax Damn that’s definitely a glitch because I can fast forward and rewind on mine.
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Andrew
(@ARC818) reported
Anyone considering buying a LG TV (@LGUS), from personal experience do not get it. Has been one of the worst TV’s I’ve owned. Apps like @hbomax and @paramountplus always stop and buffer or the app crashes. Had to use my Roku with it which defeats the purpose of owning a Smart TV.
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David Paul
(@DavyGoneWild) reported
@ellmemore @KatKarena @hbomax There would be no significant shortage of viewers if she were invited, but I’m sure she amicably agreed to step aside to avoid sullying the thing with the inevitable backlash that would ensue if she were to have the audacity to be present at a celebration of her own work.
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RagnaRick
(@RickSinkoe) reported
@HBOMaxHelp It was happening on the load screen.. I couldn’t even get to the account login.. I finally had to uninstall and reinstall on all my devices and it seems to be working ok now.. Thanks for the reply...
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Ifawomandidit
(@ifawomandidit) reported
@RichardMacDou16 @hbomax Not watching because someone got face work? Weird.