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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (27%)
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Sign in (22%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Abtsgmünd |
Buffering | |
 Utrecht |
Buffering | |
 Firminy |
Crashing | |
 Queens |
Video Quality | |
| Columbia |
Buffering | |
 Vancouver |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Niy.
(@908niy) reported
THE NEW CONJURING WAS GOOOOD BUT @hbomax Y’ALL GOTTA FIX THAT APP MAN IT KEPT STOPPING!!!
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gage's good tweets™
(@neatsaux) reported
ok i’m fed up. @hbomax your apps suck in ways i never thought possible. please fix them. please fix all of them. please i am begging you
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Jake Goldman
(@TheDragoEffect) reported
Hey @hbomax Why do you cut off the “Next Time” previews on episodes of #DoctorWho ? Is it just me? Am I broken? Be honest.
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AndrewSheley
(@AndrewSheley) reported
@shanselman @hbomax Not nearly as bad as when you run an update query accidently in production instead of test. Then scramble to restore a database backup and fix the data before anyone notices.... Always fun....
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Ani Kotevvit
(@AnikoTevvit) reported
Hey @hbomax @HBOMaxHelp, do you know your Roku app is screwed up??? When I finally get the thing to work, I can't pause. I'm not the only one, either. Been talking to friends around the country who are having the same problem. Please fix this!!!
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Adam
(@philly_adam1) reported
@HBOMaxHelp can’t watch an episode of anything on my Roku Stick and every time I sign in through my Xfintiy box, I successfully login and it kicks me out. Been 3 days of this....
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JUSTUS 🥶👣
(@OnlyIzzy_) reported
@908niy @hbomax Worst streaming app out there rn smh. Don’t dare pause, or try to rewind lol
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TorchbearerWitch
(@TorchbearerW) reported
@HBOMaxHelp I had my daily kegel exercises on my calendar. Unfortunately, it was not my private calendar but my work calendar
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jspaz
(@jenshooey) reported
@YouTubeTV @hbomax @Cinemax Also tried to log on to the hbo app using youtubetv info and it won’t work either. A free preview where you can’t watch anything
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Bart Harley Jarvis
(@Itchy_GIzzard) reported
How did @hbomax make the most incredibly terrible app in existence?
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Alexandra Sleeping
(@poolsidechacos) reported
Why does the app need to restart while the show is still playing just fine behind the error message @hbomax
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🥀❤️🔥
(@everyoneisbaby) reported
@HBOMaxHelp max is still not working despite reinstallation
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ashley !
(@OKASHLEYROSE) reported
@hbomax hi im trying to watch in the heights & every time i press play (on roku) the page just refreshes. please help :(
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Bruna Rivers
(@itsbrunarios) reported
@DavidXNewton @HBOMaxHelp I was fine, thank you <3 The bacteria were dead and the solvent wasn't the worst to deal with, so the emergency shower and a lot of moisturizer did the trick
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Mehrac Aliyari
(@M_L_A_Z) reported
@HBOMaxHelp Dear Intern, I once sent the wrong order to the wrong supplier. Good thing these two sometimes work together and are not true rivals. And let’s not start about the times I gave the wrong lesson to the wrong class. Mistakes happen. What truly matters is learning from them.
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Tom Reynolds
(@tomjreynolds) reported
@HBOMaxHelp Hey dear interm don't worry you're not being paid for the work you do, find an employer who values you and will pay for your time
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Zachary S
(@incomingGoats) reported
@HBOMaxHelp Cut the intern some slack. We all do stupid stuff when underpaid. I called one of the creators of Big Fix in the middle of the night thinking he was the help desk. Live and learn.
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Joe Lane
(@JoeLane33) reported
@hbomax this app blows! Nothing but ******* problems, making me randomly sign in with codes over 10 times and it never works! Get this **** together cause i want to cancel the **** out of you anyway but my kids like it! I want something in return also
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Allison Elliott-Shannon ’01
(@AllisonCentreC) reported
@HBOMaxHelp Dear Intern, Been there. Then replied all while trying to fix it.
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Scott Wells
(@bluumonk) reported
@hbomax why does your app crash every 15 mins? Is that what the test email was about?
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Kim @SheIsFierce
(@reccewife) reported
@JCStadnyk @HBOMaxHelp I used to work at a church, and I handled a lot of the logistics of funerals. Way back in limewire days, I used it to make a last minute as requested CD of generic Christian funeral music for when the family was being seated.
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Alexandra Sleeping
(@poolsidechacos) reported
@currycommie @hbomax They need to hire some developers to help them out, fr.
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Lisa in Dallas
(@mizlisa19) reported
from
McKinney, Texas
@hbomax you’re a waste. All you do is buffer and crash the @roku
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Rick ( Top 1% in HELL )
(@El_RickySpanish) reported
Does @hbomax crash on anybody else ? Seems like it’s always crashing . Netflix and Hulu always work fine for me but as soon as I’m HBOmax that ***** malfunctions
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Jami Jo
(@jami_johnson) reported
.@hbomax is there a known outage, if is it just us? 😬
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sadpanchic/ watch genera+ions
(@sadkpopstan_) reported
HBO WE GON HAVE SUM PROBLEMS IF RILEY AINT HAPPY AT THE END OF THIS SEASON :| #GENERATION @generationonmax @hbomax
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Crazy Thicc Russian™️
(@crzythicrussian) reported
Hello @hbomax can y’all fix your app so it plays on airplane mode??? It’s 2021 not 1462
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CptRedEye
(@TomIsTurrible) reported
@HBOMaxHelp Dear intern, My sister has sent home 2 different viruses that wrecked our house via her toddler son. I’m currently sick with RSV. That same idiot, too sick to work, had me mowing in the rain today… Some of us exist to catch other’s Hell💯
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Nona Yerbiznatch/p🌊😷🇺🇸🥗🏳️🌈💃✝️🧘♀️👻💙🖤⚛
(@mariateresag) reported
@HBOMaxHelp Dear intern: I was a temp at a company who sold giant city trash incinerators. They didn't give me anything to do for days. Finally they gave me the culmination of all their months hard work in a fedex to drop in the fedex box at the door, for a meeting overseas. I forgot. 1/
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Alane
(@AlaneSue) reported
@howrudeareyou @hbomax I have a Sony Bravia, and have lots of problems with the HBOMax app. I usually just load it onto my phone and then cast the programming onto the smart TV.