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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (30%)
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Crashing (19%)
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Buffering (17%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Conroe |
Sign in | |
| Buffalo |
Crashing | |
| Buffalo |
Crashing | |
 Zapopan |
Sign in | |
| Woodland |
Sign in | |
| Orlando |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Liz
(@ThislsLiz) reported
@HBOMaxHelp guys, PLEASE fix whatever is causing me to have to sign in LITERALLY 30 times every time I try to watch something. I’ll sign in and the second I press play, it tells me I need to renew. I spoke with a customer rep last time it happened, and nothing has changed.
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Mitchell
(@McDitchell) reported
@hbomax ******* sucks. I pay $15 to watch a movie and it doesn’t even play the picture, just the sound. Nothing will fix it and I’m about to put my head through a wall. Thank you for wasting my ******* money.
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I dOnT eVeN kNoW
(@Secretp57) reported
@HBOMaxHelp hi I pmed you guys and tried stuff and streaming Godzilla vs Kong still don’t work like last time
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Squirrel_Speaker
(@Squirrel_Walker) reported
@lee_lei_lp @hbomax I do have issues when watching on my laptop too
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KMK
(@boozelawyer) reported
Hey @hbomax your app setup sucks. Totally confusing to click through and difficult to find shows. Seems like an easy fix
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Gujri Singh
(@gujriksingh) reported
@hbomax do you need a PM to fix your UX? @srishtiespn can help. Pls.
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🌈LP🖖Mr. Fahrenheit💜(any/all)
(@lee_lei_lp) reported
@Squirrel_Walker @hbomax It struggles the most in browsers for me - almost unusable. Generally it works on my phone and iPad, but it gets picky about it some days. The app on my smart TV is completely hit or miss. And the on the Apple TV, it’s just a total crapshoot.
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LC
(@919toDC) reported
@hbomax when are you going to fix your app compatibility with Roku devices? Driving me (and, per web forums, many others also) up the wall !! #halp
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Updogg
(@ThebestFoxboy) reported
@HBOMaxHelp @kristnorsworthy You keep saying this but I just saw that you’ve been telling people on Reddit that “you’re addressing the issue” for like two weeks now.
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Dimitris Paparoidamis
(@DimitrisPaparo1) reported
@hbomax If it is the #AyerCut then yes, if it's not then #ReleaseTheAyerCut and then your platform will crash from the views...again
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krist norsworthy
(@kristnorsworthy) reported
@XavierCollinNZ @HBOMaxHelp Same problem here
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Solar
(@solar_obsidian) reported
@Itssan17 @hbomax The dialogue sounded like a terrible version of Gladiator. It was so dope to see someone actually out Zeus next to a flying pig green lantern. Zack Snyder loves to show shirtless gorgeous men.
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Squirrel_Speaker
(@Squirrel_Walker) reported
@lee_lei_lp @hbomax HBO Max works fine on my devices, but the user interface is atrocious...not as bad as Paramount+, but it's terrible Granted, I only watch it on my Roku devices though
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veganfines🌱
(@veganfines) reported
@hbomax @frandrescher The Nanny is finally streaming and the last season the episodes are out of order. I am so excited its steaming but please fix it.
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Aaron
(@Aaron54583146) reported
@DjPopDaddyDownz @Itssan17 @hbomax No one thinks that lmao. It's not marginally better, it takes an awful movie and makes it a rather good film. It's not a 10/10 but it's absolutely good. And that's a miracle with what zach was forced to do. Had to introduce 3 brand new important characters.
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jesse
(@darthgordita) reported
@HBOMaxHelp my app won’t stop buffering on my ps5 and i already tried uninstalling and reinstalling it and the app works on my smart tv so it’s an issue with the ps5 app just not sure what it is
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BEAU JUDDEN
(@imanibeau) reported
paying money for subscriptions for these shits not to work I’m out the country @hbomax @hulu smh!
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Kss113
(@kss113g) reported
@hbomax wow I cannot believe it's been over a week or more and your IT department developer's cannot fix the White line on the TV app. As a manager and developer this would have been fixed within days. Plus I would have an automatic update to the newest version. #HBOMax
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Kadee
(@KimberDJ) reported
Hey .@HBOMaxHelp - when are you gonna fix #TheNanny episodes?! They are completely out of order, especially season 6 — the finale episodes are in the middle! There’s some in S1 that are out of place too! Can someone please fix this???!!
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Schwilly-illy-illy-eh-eh-eh
(@schwilliams) reported
@hbomax fix your apple tv. Youre signing users out every hour, its quite annoying
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green eggs and ham
(@spookybandit0) reported
@HBOMaxHelp i do not see any improvement, it only got worse, this only affects movies like godzilla vs kong and snyder cut, pls fix this
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LA
(@lancelotaustin) reported
@SamsungTV @hbomax Samsung please fix your hbo max app. The bar has came back to the right sideof tv while watching a movie and there isn't a 'start movie over' option. Everything works perfect on the firestick. Why can't you get your **** together? @SamsungSupport
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oh yeah yeah
(@urlocaluser_) reported
@HBO @hbomax sorry i think i don’t remember liking a post and if i did it was an accident...i might watch the show though. no problem.
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nolan
(@JLoweryC) reported
Oh @hbomax @HBO can u help with my account pls, need to finish the sopranos
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Jennifer Wallner
(@jenjamin1977) reported
@hbomax VERY disappointed having issues with the HBOMAX app. White line, constant freezing. Not sure if it’s worth the extra money when the line is distracting and the app freezes a LOT.
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Grant Hilderbrandt #SnyderCut streaming on HBO Max
(@solomediag) reported
@hbomax I already own this, so I have no need to stream it. But I would love to stream David Ayer's cut of the film so I can see the all the artists' work as originally conceived. Please #ReleaseTheAyerCut.
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Jules
(@julesdiggity) reported
I’d like to speak to the manager at @hbomax about the unreasonably low volume and poor audio quality of @GodzillaVsKong. Was this movie filmed in an aquarium? Might still watch though, because Alexander Skarsgård is in it.
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🌈LP🖖Mr. Fahrenheit💜(any/all)
(@lee_lei_lp) reported
@Squirrel_Walker @hbomax Disney+ has also been impossible on browsers for me, but otherwise I can’t think of a streaming service that I’ve had this many issues with. Hulu has some odd recurring quirks (especially in browsers), but that’s it.
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Squirrel_Speaker
(@Squirrel_Walker) reported
@lee_lei_lp @hbomax I get a lot of glitches from Disney. I blame their servers
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JCP
(@christianparent) reported
OK, @hbomax, I'd much rather watch Babylon 5 in its original aspect ratio. The version you're streaming looks terrible. Lots of artifacts from deinterlacing. Ugh.