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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (27%)
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Sign in (26%)
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Buffering (25%)
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Crashing (20%)
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Video Quality (2%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sacramento |
Sign in | |
| Renton |
Sign in | |
| Santa Maria |
Playback Issues | |
| Newark |
Sign in | |
| Mount Pleasant |
Sign in | |
 Montechiarugolo |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Casuistry Belli
(@Spkr2Managers) reported
@HBOMaxHelp I’m not the one having the problem. Please rage me out.
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Justin Rall
(@j_rall) reported
@hbomax your app is terrible and keeps kicking me out every 5 mins. I’ve tried restarting internet & our device twice, downloading and reinstalling the app, none@pf@it solving the issue. HELP - I’m trying to watch #TheBatman !
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Gina 🏳️🌈🏴☠️❤️
(@sycophantastic) reported
@GailSimone @hbomax Ooooohhhh I watched that one a while back. Fascinating, terrible stuff.
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Johnny Blade
(@BenjaminBreeg__) reported
@thedudewooflops @TheBatman @hbomax I've no doubt if Batman finds himself in a tight situation you could bail him out no problem Dude.
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Frazer Rice
(@frazerrice) reported
@HBOMaxHelp Program tries to run and it either has no sound or the video is a blank black screen or a light gray screen- or “error, try later.”
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Salil Dalvi
(@sd_so) reported
from
South Orange, New Jersey
@ScottPorch @aagave @hbomax I think these shows matter long term and for a perception of quality. But Netflix should not be lured into playing HBOs game: focus on tech/ product to make better personalization and “the most good enough” recommendations.
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Charlie Hunnam, Will It Be Green Arrow?
(@HunnamWillItBe) reported
@f07867860 @hbomax not sure if all of these picks can work tbh...
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Susan Strauss
(@Sue_Strauss) reported
@HBOMaxHelp I’m suppose to be getting HBOMax with my HBO subscription through Xfinity, but haven’t been able to log in on over a month and nobody can help me. Xfinity says it’s your problem and you say it’s there problem. Meanwhile, I can’t access anything!
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Jon Gary
(@recordtronic) reported
@HBOMaxHelp Nah. Just cancelled my subscription. Fix your software.
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Jennifer LiPira 🐱🏳️🌈
(@jl14217) reported
@hbomax … I’ve been a loyal subscriber since the start. A wrap up, even short season or 2 hour special, would help the #Batwoman fandom
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Brian White
(@brianw34) reported
@FlightAttendant @hbomax How long did they work to get hair to lay that perfectly in her shoulder?
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gaba 🪐 once a legend, always a legend
(@saturnandoo) reported
@JuliaClaire26 @HBOMaxHelp @hbomax when did a legend ever go quietly? not giving up, only busy with school and work stuff 🥺
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Surely You Can't Be Serious🤨😐😑
(@MxJay_VI) reported
@hbomax gone head and pick up #BatwomanForever #Batwoman and keep adding that quality content
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Wasn't following
(@TydfightGandhi) reported
@HBOMaxHelp Samsung TV. Tried to restart. Tried to switch th audio. Stays English for a second then goes Spanish. 2 days. Pretty funny glitch.
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Oz D
(@OZZY1904) reported
Yo @hbomax fix your app it keeps crashing on my apple tv device. Says "can't connect to your servers, check internet connection" but all my other streaming apps work without a problem.
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Kevin Murphy
(@baymekshyaberg) reported
@hbomax I created a kids profile for my little ones. However, the “Tom & Jerry” movie is locked and they can’t watch it. I’m ok with them watching it. Can I unlock specific videos so we don’t have this issue?
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kris10stl
(@kris10stl) reported
It is cause I use #Roku? CC not working. Any tips to turn on? @HBOMaxHelp #HBOMax
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Jai🇨🇦🇯🇲🇵🇦
(@QueenLionessJai) reported
I know @ATT can see everyone complaining about @hbomax not working anymore! It's been months! FIX IT ALREADY!!!!!!
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Debbie Tomes
(@Tomes2Tomes) reported
@MartinEMurua @hbomax My HBO max is not working on my Samsung Smart TV either. It seems to be working on my "dumb" Samsung TV, though. This isn't the first time that I sit here watching those three dots 😡
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archmagetuck
(@archmagetuck) reported
@SpiderOwlYT @Variety @hbomax That cape animation looks awful 🤢
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hammerTime
(@PSchurhamer) reported
@hbomax this has got to be the worst streaming platform I have. Repeated “loading error” screens. Need a refund or I’ll be canceling
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Buckarama
(@mcghee_doug) reported
@hbomax why in Gods name is the o Lu show I watch on HBO broken Big Bang theory
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Legends19
(@EVanity12) reported
@hbomax If there is any way you could save legends can please you try and do the cw have left fans all over the world heart broken and legend's didn't get the end they deserved #SaveLegendsOfTomorrow #LegendsOnHBOMax @hbomax @HBOMaxHelp
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elle is crying immensely 🦇✨
(@cinnamninastraw) reported
@Caseybloys @hbomax please #SaveBatwoman! want us to get it trending for the millionth time? light work. need an plot angle? we have @BatwomanWriters and so many a03 fics. merch? we have funkos, comic books, etc. whatever you need, just let us know. #HBOMaxSaveBatwoman 🦇🔊
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🗽Sydette Cosmic Dreaded Gorgon 🇬🇾
(@Blackamazon) reported
Why does @hbomax not work on @AppleTV now?
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Alvin H. Belt
(@AlvinHBelt) reported
@1Guitargal @bowdownvvitches @hbomax I thought people were referencing the "Trial and Error" take with that!
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Surabhi
(@thcryptocookie) reported
@Dcapp19 @hbomax Experiencing the same issue, did yours get resolved?
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Jay
(@sportssNstuff) reported
Why does your trash app not work on my cable @hbomax
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SheilaE3000
(@sheilae3000) reported
@hbomax Can you fix the “my list” feature on your app for @Roku? It only displays 14 saved titles and there’s no way to get to the full list.
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Elizabeth Abul-Hawa_Is In DENIAL
(@Asylum_Wolf1234) reported
@michaelp93 I hope my email to @hbomax can help…