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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (30%)
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Buffering (18%)
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Crashing (18%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Zapopan |
Sign in | |
 Woodland |
Sign in | |
| Orlando |
Playback Issues | |
| Saint Paul |
Video Quality | |
| Seattle |
Sign in | |
| Chambersburg |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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MH
(@mhetrick14) reported
@HBOMaxHelp been having issues getting anything to play. Just get a black screen. I can scrub through a show but it will never play. I'm on a Sony X900H. Uninstall/reinstall works for a few days then problem comes back.
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Celinde
(@celinde_louisa) reported
@hbomax Where can we see it in normal quality?
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Leslie Cárdenas
(@Leslie_Targ97) reported
@HBOMaxHelp I’m constantly experiencing download errors on the iPhone 13 ProMax app. The download errors are constant and the app started crashing on me earlier when I was trying to watch a downloaded episode.
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EBD.III
(@EBD_III) reported
@HBO @hbomax I’m rewatching GOMORRAH and I get to season 4 and there’s no option for original Italian and it defaults to these garbage English overdubs. Lmk when you fix this. Seasons 1-3 we’re fine.
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Roger Dooley
(@rogerdooley) reported
@markaldan @hbomax I used to watch American movies in Mexico with Spanish subtitles. The translators made so many errors and often missed humor.
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FightTheFed Capital
(@FTFCapital) reported
$WBD has been caught up in the terrible sentiment surrounding the streaming industry underpinned by $NFLX loss of subscribers in the last quarter. During the same quarter @hbomax & @discoveryplus added > 3M subscribers. /2
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Dylan
(@dylanswg) reported
@hbomax Got an unlimited elite plan and just randomly got an account expired message. None of the troubleshooting they post on the forums work. Please help me restore.
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RHPD3
(@RHPD8645) reported
@HBODocs @hbomax Shout out to Nathan and his wife. The worst of the lot and easily the most inauthentic.
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J. Cordé
(@rjcorde) reported
Dear @STARZ and @hbomax just like yall want yall money every month. We won't our apps to work. Geez.
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fia🏴☠️🍑
(@fiaooc) reported
@hbomax A Play from the beginning button on your app would be nice thanks 🌚 hbo go is the worst app among steaming services aaaarhghhh
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pmw
(@andreaw032) reported
ANYONE ELSE HAS ISSUES WITH HBO SIGN IN WITH PROVIDER @hbomax PLEASE HELP IMMEDIATELY. Cant sign in anywhere not my computer not my apple tv not my phone. Wtfff
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MattIRL is at SDCC
(@MattInRealLife) reported
I'm still laughing about this. The girl behind me at the @hbomax #SDCC booth waited almost an hour to have a prize/swag item "air dropped" to her. She won an "exclusive sneak peek trailer" for a show. She looked like she was on the verge of tears. Awful, awful marketing.
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kira ☂️ \W/
(@mcavoyjoy) reported
@WestworldHBO @hbomax I knew Bernard would fix Maeve 🥰
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RHPD3
(@RHPD8645) reported
@HBODocs @hbomax Seriously some of the most narcissistic and selfish people and worst of all is the negative effect they will have on their children’s growth and development.
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Miranda Spoox McH.
(@SpazzBunny) reported
@hbomax @HouseofDragon My iPhone gets hot super fast when I have my dragon out? Is this an issue?
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Brittany
(@BrittanyHufford) reported
Is anyone else having issues with @hbomax ? Mine keeps crashing every time I try to watch someone. All the other apps on my TV are working just fine and there's nothing wrong with my wifi
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RHPD3
(@RHPD8645) reported
@HBODocs @hbomax This is one of the worst docu-series I’ve watched thus far. Just platforming insufferable fascist fools who mischaracterize Anarchy.
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Scott Vancil
(@ScottAVancil) reported
@HBOMaxHelp Yeah it’s not a connection issue. The frame rate is just wrong.
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Kaitlyn Potts
(@kaitlynpotts) reported
@hbomax fix your ****. I’m just trying to watch The OC🙄
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Douglas Blake 🇺🇲🇺🇦🇺🇳⚾🌊🌈
(@DouglasEBlake) reported
Received mailing from @DIRECTV for free Sunday Ticket. I don't get 701-718 channels. Who do I contact to fix and at same time not screw up my free @hbomax and internet service through cell phone service from @ATT ?
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K I N G Quan
(@CzarTooFar) reported
Fix ya got damn app @hbomax
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Black Hat Irish Mike
(@IrishMike_076) reported
@hbomax @HBO @HBOMaxHelp Can anyone fix the “Game of Thrones” series on HBO Max? It’s cutting off at the last minute of every show.
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Travis Gibbs
(@RockheadTG) reported
I noticed a few episodes of Impractical Jokers are not on streaming (2 episodes missing on season 4, 1ep on season 7, & 2ep on season 8). I could guess why but still, just not right at all, especially when those episodes haven’t been on TV for awhile too. Any fix? @hbomax @truTV
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Sebastian Thörn
(@thorn_sebastian) reported
@HBOMaxNordic @hbomax terrible
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Vijay Singhal
(@vjOuttaSight) reported
@HBOMaxHelp Audio Description is not working for the 2003 movie, Daredevil. It is a bit ironic that a movie about a blind guy does not have ADA accessibility for the blind. In any case, can you help?
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َ🦭
(@chaIotra) reported
@dunkacinoo @hbomax wait that is actually terrible. WHERE IS THE MOVIE GOING THEN?!!
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S H A N E
(@yung_shaney) reported
Help, HBO max keeps turning on the substitles every time a new episode starts. It never did this before and idk how to turn it off :’( @hbomax
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chris 🍂 || seeing wallows 10/9
(@slasherhomo) reported
@hbomax so when are yall gonna fix the app on roku tvs so it doesn’t crash every time i try to watch something
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Leslie Cárdenas
(@Leslie_Targ97) reported
The @hbomax app is the literal WORST streaming app and is always giving me download errors and crashing on me. 💀😡
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altacadabra
(@altacadabra) reported
i think @hbomax might have the worst app on the planet. certainly the worst on the fire tv. multiple reasons but the most annoying atm is skipping to the next episode 10-15 seconds early unless i catch it in time to stop it