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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (33%)
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Buffering (31%)
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Sign in (18%)
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Crashing (14%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuart |
Buffering | |
| Rowlett |
Crashing | |
 Paris |
Buffering | |
| Aurora |
Sign in | |
| Écully |
Crashing | |
| Washington, D.C. |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Patty Lou
(@pattygress) reported
@HBOMaxHelp @hbomax 11/15 Bill Maher Realtime still crashing to homepage on Roku when you try to watch entire show. The Realtime clips work just fine. No need to respond I have done all your suggestions and sent you all my information on Sunday.
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Marie
(@Manic_Marie_) reported
@hbomax hello hbo max will not allow me to sign in with my provider! Getting very frustrated with the iPad app please help
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Thomas N ⎷⃝
(@tomn94) reported
@HBOMax can y’all fix your “what happened in last episode”? :) Their volume is at 20%, then my ears are destroyed with your HBO intro 📺 at 120%, then the content at 100%.
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Linds
(@ltrinkle1205) reported
@HBOMaxHelp @ATT @DIRECTVhelp absolutely appalling that I had to spend over 3 hours on the phone before someone put in a ticket for my issue.
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A Gregory Lamberson Film
(@GregLamberson) reported
Did @elonmusk buy @hbomax? Because it has all kinds of technical issues suddenly.
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VULU〽️
(@Certified7Don) reported
I’m canceling my @hbomax subscription because the app sucks and it’s frustrating that the mini screen player only works sometimes. This is an issue on your side that’s been going on for months and no other app has this issue besides HBOmax.
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Chad Rosenthal
(@cyfer13) reported
Dear @hbomax, the amount of times I see something went wrong in your app and then need to refresh multiple times to get it to work....is a bit ridiculuous.
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Thomas N ⎷⃝
(@tomn94) reported
@HBOMax can y’all fix your “what happened in last episode”? :) Their volume is at 20%, then my ears are destroyed with your HBO intro 📺 at 120%, then the content at 100%.
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Jose Torres
(@jedi9131969) reported
@amberleahhx @hbomax @RealKevinConroy I tried to screen shot it from my phone but it didn't work. But I'll send you a picture or video when I get home.
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Haldalorian, NAFO Adjacent
(@haldalorian) reported
@hbomax I’m not able to stream the Nov 11 episode of @RealTimers. I get kicked out of the app every time and taken to Roku home screen. No error notification, just crash. Ep extras, other titles work fine.
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edibeeee
(@Porxlek1) reported
@SHAQ @HBO @hbomax hello shaq i am a university student in turkey i don't have money i dropped out of school can you give me a scholarship i want to continue my music school please help i can send you my student documents and university information by e-mail. give me a chance please help me🤲🎼🎧🏀
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999elato🍨
(@9erodo) reported
I swear @AMCPlus has the worst app. It’s worse than @hbomax and that’s saying something.
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SAID HADDANY
(@HdanyYd) reported
from
Assoukhour Assawda, Casablanca-Settat
@SHAQ @HBO @hbomax Hello sir, can you help me to buy an iPad or donate to buy an iPad please? I'm sorry I don't have enough money to buy
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Haldalorian, NAFO Adjacent
(@haldalorian) reported
@HBOMaxHelp Oh, for about a second I will see a screen with some kind of error prompt and with the “Skip” button. But the app shuts down too quickly.
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AMCTE
(@ITSNEVERBEENEZY) reported
@GameOfThrones @hbomax Let’s watch that ******* dog **** ending in the best quality possible
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Timmyyyyyyy
(@Timmyjp93) reported
@hbomax Also the worst time to be a Westworld fan since you killed it
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Building my team of w✨tches!
(@krlldream) reported
@hbomax Help!! I can't find Dreamgirls 🥺. Is it still on HBO Max?
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Brian Love
(@B_Love4Prez) reported
@SHAQ @HBO @hbomax How about the time you showed the same movie at your theater Kyrie merely posted a link to? Is it because you are a Mason the reason you are not being buck broken just like he is? Huhn? Sellout!
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Marie
(@Manic_Marie_) reported
@hbomax can someone please help me access my account!
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Scott Ballard
(@sameas_myname) reported
@hbomax Real Time with Bill Maher is not working and the app completely shuts down when I try to watch an episode. All other shows are fine.
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Chris Cerasoli
(@ChrisCerasoli) reported
@HBOMaxHelp Didn’t work!
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Monta F. Vaden
(@MontaFaith) reported
Dear @hbomax, I hate to be *that* girl, but I really have your platform so I can stream @FriendsTV all night. Four nights in a row, I’ve been awakened mid-sleep by an error message that you can’t play the epi. Not cool. Plz fix this, or we will be on a break. #Friends
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Matthew Weiss
(@REALMattWeiss) reported
@HBOMaxHelp we’re continuously getting a “content not available” error trying to watch @LastWeekTonight. We’ve tried reinstalling the app to no avail. Can you help?
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LillyJohns
(@Lill_Johns) reported
@BatmanvSuperman @hbomax Who will help me with advice?
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Shpend A. Mustafa
(@shpendium) reported
.@hbomax, your website says that you are available in Kosovo, but I can't select a plan for a subscription. It shows this ID: e41aa95a-180b-4960-b51b-3707bdeb4e80-hboMax. Can you help me?
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Ronnate Asirwatham
(@AsiaRonn) reported
@hbomax why don't you have an email to fix issues and you won't let me unsubscribe
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Mark Stickney
(@stickneymusic) reported
@HBOMaxHelp @srishan Having the same problem!
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Barret Lewis
(@realbarretlewis) reported
@HBOMaxHelp Hey. Turns out it was an issue with the WiFi. Apologies for blaming the app. Thanks for the quick response.
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Joseph
(@Joseph26712489) reported
@ritazarabara29 @rye_myers @HBOMaxHelp Did anyone ever figure this out? I’m still getting the content not available error. The HBOMax app is absolute garbage
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Shree Sridhar
(@srishan) reported
@hbomax i am not able to watch Real Time w Bill Maher on Roku. I can watch every other show incl White Lotus. What is going on?? I’ve reset my Roku a few times now and i am convinced problem is on the HBO side