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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (31%)
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Playback Issues (30%)
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Buffering (19%)
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Crashing (17%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bangor |
Playback Issues | |
 Reynosa |
Crashing | |
| Fort Worth |
Sign in | |
| Santa Catarina |
Crashing | |
| García |
Buffering | |
 Brie-Comte-Robert |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Dustin Marshall
(@ThatMarshall) reported
Dear HBO Max I’m going to need y’all to leave the movies on for longer than a month. Most people who work don’t have that much time to sit, watch and enjoy movies. From a loyal customer lol @hbomax
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Sebby’s Version
(@sebbyskywalker) reported
from
Brooklyn, New York
@TVandCrumpets @hbomax Because it is. Even I, who enjoyed the new movie can admit it cuz nothing beats a good quality hour long animated movie.
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Zach Blankshain
(@zachatw) reported
Look. Here’s the thing @hbomax The streaming market is VERY competitive and to compete with the top dogs like Netflix you NEED quality original content. Does it get any bigger then the Justice League? #RestoreTheSnyderVerse
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The Runaway💀
(@TheRunawayDrug) reported
@TheCWThe100 @TheCW @hbomax The problem is nobody wants to deal with Jason R. again 💀
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barb
(@spicedrum) reported
The entire reason I paid for that six month @hbomax deal back in December was because Godzilla vs Kong would be released in that timeframe, and I have never been able to stream it without errors, buffering issues, and skips. Nothing else on the platform does that. Disappointed!
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Tom
(@1998SaturnSL2) reported
Watching Kenshin on @hbomax on Roku, and there's some language issues. Keep having to exit out of the episode and go back in so it stays english. I don't even change the language setting. It defaults right, but doesn't play right.
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Joe Arthur M@h0mes
(@MahomesMagicBBQ) reported
@hbomax aggravating you have to wait this late for new episodes. Some of us work!!
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Zach Snyder
(@zach_snyder) reported
@MarkNeedsPlays @hbomax @HBOMaxHelp, maybe you can help? “Life is beautiful” needs to be available in the original italian, with English subtitles. The dubbing is pretty bad.
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___
(@getmerkeddotnet) reported
Why is @hbomax refusing to fix the grey bar issue on samsung smart TVs? It's been almost a month @HBOMaxHelp @HBO
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Kyle Winters
(@therealkwintz) reported
@hbomax Buffering issues with Mortal Kombat; I uninstall the app and now I can’t reinstall it bc I’m getting “502 bad gateway” when I click on service provider. Worst streaming service by far; new movies ALWAYS have a litany of issues. Fix it.
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That Guy Mike
(@UKCowboys24) reported
@hbomax Still having the white line to the right of my TV on your service. 2nd post. Fix it.
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Sean Effel
(@seaneffel) reported
@HBOMaxHelp @ryanh206 I have the same problem. Last Week Tonight will not play from it's series page. It will play the newest episode from the home screen ("continue watching") area - but not last week or older episodes.
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Sam Williams
(@realsamwilliams) reported
@hbomax what’s up with the app not working on Samsung smart TVs?
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ACAB | Jeppson's | Crimefighter
(@A_Crimefighter) reported
@hbomax I can't get your website to load on opera. I get an error after selecting my profile. I've got adblock turned off
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OR NURSE SEZ WEAR A MASK
(@liberalinTX) reported
@imillhiser @hbomax I got a HBO Max included with AT&T cell package. App is on my iPad but it quit working. I called AT&T and it took over 2 hours & 4 reps to figure it out and fix it. At least it’s fixed now. So I bought an adapter – lightning charger to HDMI and now I stream to my TV.
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Mikaela Skye
(@MikaelaSkyeSays) reported
@imillhiser @blueridgegurl @hbomax Didnt HBO have an app years ago that was accessible on televisions and other devices such as the Amazon Fire Stick devices. Why would they start over with something that doesnt work? Doesnt make business sense.
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manny
(@mannyfidel) reported
uh @hbomax the video file that plays for Season 2, episode 6 of "Warrior" is mistakenly the first episode of show. please fix this I was in the middle of one of the most disgusting binge watches of my life
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A Brazy Boomer
(@BoomerBrazy) reported
@hbomax Anyone else’s app not working?
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Butter
(@ButterGamingTV) reported
Watching @hbomax @HBOMaxHelp is 100% unwatchable on @Xbox Buffers every 5 seconds, already did all the trouble shooting, any chance to get my months subscription fee back?
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Micah
(@SorryMilk) reported
@hbomax We gotta work on this lag man I’m tryna watch The Nanny
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Chris Hancock
(@wimpdragon) reported
@too2fun4u @hbomax Wasn't my internet, was able to use literally any other app except hbo. It happens time to time, and I've found threads of people with the same issue. Pretty sure it's something to do with the app that's on android tvs
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Mark Montry
(@markisbomb) reported
@hbomax when are y’all gonna fix the white line issue on Samsung TVs? It’s be a couple months now since y’all have been “working on it”.
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Ricky Spanish
(@GretzkyIce) reported
Hey @hbomax fix your ****** downloaded movies
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olivia
(@oliviafranboja) reported
@HBOMaxHelp we get an error when we click anything in the app :( our internet connection is fine and other apps are working
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Diane
(@discordia77) reported
Does anyone know how to fix @hbomax on a @SonyTV ? It will play everything BUT won't stream like JL, Godzilla V Kong or Mortal Kombat. Those will stream on other types of tvs in other rooms but wanted to watch with the Kid on our Living Room TV. Really bummed.
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Nxmusic
(@Nxmusic1) reported
@jaylara246 @HBOMaxHelp @TatianaKing Is there a fix?
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Mark E. Herlihy
(@MEHerlihy) reported
@imillhiser @hbomax I sympathize, but I have to say, a lot of the problems here seem to be an issue of your tech, not HBOMax. I had a problem with it because my older Samsung TV apparently didn’t have the horsepower to run the app; I could watch HBOMax on my phone and tablet, but not my TV.
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olivia
(@oliviafranboja) reported
@HBOMaxHelp We tried those. We can’t even search for stuff without getting an error
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🌗🌘SammyJayde🌑🌒
(@SammyJayde13) reported
@hbomax I have had trouble signing in on any tv it only works on my phone
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Carly Miller
(@cdotmill) reported
@hbomax fix ur ******* subtitle font i’m begging you.