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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Buffering (28%)
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Playback Issues (28%)
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Sign in (22%)
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Crashing (14%)
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Video Quality (8%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Raleigh |
Buffering | |
 Ciudad Apodaca |
Crashing | |
| Saint Charles |
Crashing | |
 Niort |
Playback Issues | |
| Paris |
Playback Issues | |
| Dallas |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Gurvin Bagga
(@GurvinB) reported
@hbomax good series and movies but website sucks. Login issues all the time and slow…
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Steve Z
(@stevez93082) reported
@hbomax This show was terrible. It's like they made a Xmas show and thought "Let's add curse words! That'll make it edgy and hilarious!" It wasn't clever or funny.
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bdotshiny
(@bdotshiny) reported
@Vullein @JJParzival When is this available? I can't find it on @hbomax. Help?
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Benita Butrell
(@blax_sugarr) reported
@HBOMaxHelp It freezes. It always says contact help. It’s literally always an issue
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DD
(@dalvret) reported
@hbomax If I send you a video of my unwashed ******* passing gas would you put it on HBO Max? I can put some celebrity deepfake voices over it. You guys don't seem to care about quality so I assume yes.
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Jimmy Larsson
(@Autotragisk) reported
@HBOMaxHelp "Station Eleven" still missing subtitles for episode 4 on android app. Please fix?
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👑🌻LUL JONT🌻💜
(@QueenCozy226) reported
@hbomax is a terrible streaming service. I’ve been fooling with this app all night and all morning … after trial and tribulation it’s working 😒
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Michael James
(@NorthWestOrigin) reported
@TheMatrixMovie @hbomax What a disappointment, easily some of the worst writing I’ve seen in years. Why was the marvel approach necessary, the comedic relief? After 18 years, fans are left with this sour taste in our mouths.
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Al
(@ancienthacker) reported
@HBOMaxHelp Latest app, Roku is up to date. Any content I select acts the same way. Used to work fine. All content plays fine on my computer. Sons Roku has the same problem Roku forums are full of people with the same problem.
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Bo
(@Bo122587) reported
@HBOMaxHelp @waifumaterial__ Same **** is happening to me! Doesn't do anything acts as if I didn't hit play! I bought hbomax to watch this movie! Help!!
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Coolerman_13
(@teekay1013) reported
@TJSoles1 @TheMatrixMovie @hbomax Nah that’s fine, but like the “this was the worst thing ever” “they ruined the series” are a bit excessive and clearly just wanting attention.
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Dexter Hanson
(@dexterhanson00) reported
@_alexweiss5 @hbomax Shocker HBO max is pumping out high quality content. Again
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Corey DaLee
(@CDaLee23) reported
The @hbomax app is straight trash!! Never wants to work and always forgets my account and makes me log back in with my provider at least once per week! Today it just keeps saying I'm offline even though every other app on my phone works just fine
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Atumbem Kosmos
(@atumbem) reported
@MARVINofMARS @SpauldingMark @hbomax Nothing really helped HBO Max, their sub count is low & many of us got it as a part of our phone plan. The movie releases aren’t enough to maintain interest. They need quality original series & they need to invest more in their DC shows.They won’t though & that’s why Max fails.
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Mr. Robeheem
(@doeboy805) reported
@hbomax I am trying to finish now, this movie is just awful.
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Ben
(@bcl539s) reported
@att @hbomax Att says I’m supposed to have HBO max and every time I login, it never works. I have called att several times and no one solves this problem. My family wants to watch Christmas movies but the Grinches at @att won’t let that happen.
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Dillon
(@ThatScorpioGuy9) reported
@MediocreMeatbag @TheMatrixMovie @hbomax What was terrible about it?
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Bo
(@Bo122587) reported
@HBOMaxHelp matrix will not load on PS4. I can watch everything else. Trailer and all, but the actual movie will not play. #help!
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HM_Denver
(@NastyWoman303) reported
@ceresmary206 @hbomax Fair enough. That's ridiculous with Disney though. I've never had that issue with any other streaming services. But that's kind of what Disney does best, hoodwink.
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Sekrit_Studios
(@Sekrit_Studios) reported
@HBOMaxHelp Desktop PC (dedicated to media streaming) 24GB RAM/Win10 (zero problems with any other streaming platform). I just signed up for @hbomax on Wednesday, and this has been a recurring issue part-way through shows & movies, causing me to repeated exit stream, refresh, etc.
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Bo
(@Bo122587) reported
@HBOMaxHelp @UnclePreme Any updates? Same F'in problem here!
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jamie hanley
(@JamieHanleyuk) reported
@AndJustLikeThat @hbomax I have never experienced such an awful, actually offensive, script in every way. Please stop this. I can't watch anymore #andjustlikethat
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AprilCaramel
(@AprilCaramel) reported
@TheMatrixMovie @hbomax One of the worst movies I’ve seen in a while with poor Tom holding up the whole fkin thing. Also, wtf was up with the crap acting from JPS???
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Bo
(@Bo122587) reported
@HBOMaxHelp @waifumaterial__ BTW, the trouble shooting you suggested is Bs. All other movies play but Matrix.. it's on your end not ours!
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Zach Rossetti
(@ElderZacharus) reported
All I want to do is watch The Time of the Doctor and @hbomax is having issues with that.
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Hakka 🇮🇹 | #AndràTuttoMalissimo
(@Foy84) reported
@ellmemore @MC_Brussels @hbomax You can work around for this HP doc because it's the movies anniversary and she wasn't involved in those. But the point is you cancel the creator if you don't like the person, I don't. So let's agree to disagree.
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TaterTotKing2020
(@King2020Tot) reported
@HBOMaxHelp Please for the love of God fix your app! I keep getting logged out and having to reprove I have a subscription! You guys have the resources to do better!
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Josh Craig
(@JC21617370) reported
@hbomax ap still not working on @Roku
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AlyssaCross
(@Alyss_Cross) reported
@llcoolj @hbomax Who will help me with advice?
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Rebecca M.
(@rlm112003) reported
@hbomax why do you crash every time I hit pause?? I watch on Roku