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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Buffering (34%)
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Playback Issues (31%)
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Sign in (17%)
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Crashing (13%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Waynesville |
Sign in | |
 João Pessoa |
Buffering | |
| Porto Alegre |
Playback Issues | |
| Corning |
Crashing | |
| Cleveland |
Sign in | |
| Los Angeles |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Vanenwyck
(@AC_Gunz) reported
@hbomax why is your Samsung app not working anymore? I’ve had 3 days of just…purple.
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Shmerkin
(@PolitiJosh) reported
@hbomax maaaan can you guys please fix your apps cuz they suuuuck right now
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Dialsoap
(@Dialsoap2) reported
@HBOMaxHelp The problem is that everything is slow on it. On my PlayStation pro
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Erik Tramontana
(@MisterTram) reported
@hbomax I can't, your app doesn't work
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Demolition Digby
(@adigby71) reported
Yo @hbomax fix your ******* app
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Isaac
(@Melanco11) reported
@HBOMaxHelp someone stole my account. I just got an email with a changed email address. I tried to contact your ****** customer service and it’ll take 29 minutes. Fix it now or I’ll do A charge back.
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BITCOIN 🇸🇻
(@RunJdub) reported
@EvaArreguin It is seriously the worst ******* app I’ve ever seen. It’s like a 4th grader created it. Always crashes. Get your damn app working @hbomax
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Kayleigh
(@kayrob7) reported
@hbomax will your ps4 app ever work so we can watch one single episode without some sort of error????
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Liberty Littman 🏳️🌈
(@violaloki) reported
@velvetdjedi @HBOMaxHelp @murderxbryan Exactly!!!! I'm having that same problem
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ava
(@eatandknothings) reported
@HBOMaxHelp I once called the atc control tower of an airport and told them I could not come in because I was sick…. I don’t work for air traffic control in any capacity I was a ground handler from an airline and I shouldn’t have had their number in my private phone #aviation
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kayy ⁷
(@lahKayxo) reported
@HBOMaxHelp Safari. And no, the issue is that i have to turn it off every single time I watch something. If I turn it off for an episode, why is it turned back on when the next episode plays directly after? Does it not carry over?
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Synch (Ian)
(@ItzSynch) reported
@HBOMaxHelp What is with this buffering issue? Every new movie we watch literally buffers and or stops, my internet is super good and HBO either stops the movie and also doesnt respond then i have to reset the app completely. What is the actual issue?
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Vrushali Auti
(@VrushaliAuti) reported
@HBOMaxHelp Dear intern, once broke the transaction system of a travel website as a sr. Dev on team. I was on probation & I was scared as the whole business went down for 1/2 an hour. But my CTO smiled and said "when u work on big modules, mistakes r also huge, it's the sign of growth "
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Sleazy Gordita Crunch
(@Dean_Bertelsen) reported
@hbomax your app is terrible
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Joshua White
(@mrjtwhite) reported
@HBOMaxHelp It’s not PlayStation my person. It’s the app on our tv. It’s garbage. Whether we go through the app or @XfinitySupport, it always crashes. And that’s if we can even access it. 🗑. People pay for this ish. It’s 2021. Make it work.
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Mike H
(@mike_hackler) reported
@hbomax My account got hacked and the email addy changed. Need help.
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William Hoshal
(@HoshalWilliam) reported
@hbomax HBOmax get your act together! Your app is unusable thanks to multiple issues, not the least of which is constantly having to login and getting kicked back to the home screen. You'd think you people could afford better tech than 10 year old Netflix servers!!
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kim.
(@kturcioss) reported
come fix my accounts u trash @hbomax
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kayy ⁷
(@lahKayxo) reported
Is audio descriptions automatically turned on or something?? I have to keep turning it off after your servers go down and I need to refresh 😐 @HBOMaxHelp
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Brad Thompson
(@BradAT) reported
I literally have to hard stop/start my TV EVERY time I try to go back to the homepage of @hbomax. After the volume of complaints they get on social for the worst UX, you'd think they'd make an effort.
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Mark David Hansen
(@MDavidHansen) reported
@HBOMaxHelp Dear intern, I once updated our twin Windows servers that handled an internal subdomain hosting our public-facing websites that averaged 100k visits/day so that they wouldn't communicate with each other or the parent domain. It took 6 months to fix the issue.
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Janderson
(@janderson45) reported
@HBOMaxHelp @MisterTram Your app is embarrassingly glitchy on my Amazon Fire TV, fast forward, rewind, play and pause are all terrible. Looks like this is a typical issue. Please figure it out.
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Mike H
(@mike_hackler) reported
@HBOMaxHelp sent a DM. Account has been hacked and I can't reset my password. Please help
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travischase
(@travisc55980804) reported
@CasualThursday @hbomax is the worst app I've ever had by far. Crashes every 15 mins. I'm a couple weeks from cancelling.
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Michael Langan
(@doodlesecurity) reported
@hbomax I am in the military and moved to Belgium and can not access HBOMax to cancel my membership since it doesn't work here - you keep forwarding me to a "not in service area" page - PLEASE HELP
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Erik Tramontana
(@MisterTram) reported
@HBOMaxHelp Your app won't work on the cable box or the roku. Why am I paying for this
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Chloe Logan🏴
(@Chloe4789046) reported
@DKBDolo @hbomax I'm sorry to see your account been hack, but i know someone that can help you recover your account back contact him immediately on Instagram Hackwizards1 he helped me recover mine.
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Baudi Moovan
(@BMoovin) reported
Bro @paramountplus fix ur friggin app on everything actually @hbomax too why can’t we skip intros ?! Everytime I rewind in paramount + it goes back to a scene that happened in the beginning of the episode
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John Clarke
(@jsclarke99) reported
@hbomax just got an email saying thanks Jessica for updating your hbo max account. Im not Jessica! email and password changed. Password reset request doesnt work
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Heet Shah
(@theheetshah) reported
@el_capi_de_siam @hbomax @DiscoveryIncTV Doing lords work 🙌🙌🙌