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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (36%)
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Sign in (28%)
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Buffering (19%)
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Crashing (10%)
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Video Quality (7%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Macungie |
Sign in | |
 Jiutepec |
Buffering | |
 Madrid |
Buffering | |
| Fort Myers |
Sign in | |
| Fort Myers |
Sign in | |
| East Lansing |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Marzuki Mohamed
(@thumb_monkeys) reported
@hbomax your app on apple tv always froze. i have to restart/reboot my apple tv EVERY SINGLE TIME in order to use hbomax app. Please fix this!
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Jackie
(@CheechBebe) reported
@HBOMaxHelp Why do I have to do this just for your app and never for anything else? You should question that first. No other app ever gives me an issue no matter where I am
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David Everett, II
(@megabyte08) reported
@HBOMaxHelp It took about 8 hours for my account to recognize that I had no downloads but this issue is resolved now. I can now download and watch offline. It was too late for the flight yesterday but I can download for the next flight tomorrow.
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Jordan M Dalton
(@JordanMDalton) reported
@therosedoll @hbomax I have it on very good authority that more work has indeed been done on it.
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Jon
(@JonAbigs) reported
@HBOMaxHelp I was watching The Dark Knight on HBO Max and about an hour into the movie an error occurred and when going back to the app the movie was completely gone from the app...
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T. Swarbrick
(@tswarbrick) reported
@hbomax So far, I wished HBO Max would fix the CC subtitles as they’re extremely difficult to read. I’ll do more later.
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Sarah Brockert
(@sarbear7390) reported
@HBOMaxHelp my app hasn’t worked for days, it just keeps telling me to restart it. Sounds like I’m not the only one. Please help!
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David Abigt
(@deabigt) reported
Damn came here to see if it was just me or Roku having issues with the @hbomax app not playing anything and it looks like it has not been working on any streamer for DAYS now from the people reporting. Guess it is time to for all of us to start asking for refund.
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Mike
(@Mikehub6990) reported
@HBO @BlackLadySketch @hbomax The past few months on Saturday night movie night has been terrible. I’m sure your ratings show that. Please play movies that people want to see
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Jackie
(@CheechBebe) reported
@HBOMaxHelp I experience this on my iPad and on a television. Basically anywhere I use it. Whether I’m home, a friend uses there’s etc. it never seems to fail to not work correctly
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Christian💫 Taeil News🎤
(@gowonkimlip) reported
I see hbo max updated their desktop version interface. Good, but it still lags. FIX THE LAGGING @HBOMaxHelp
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daisy ridley hot
(@supersymmetry_I) reported
@HBOMaxHelp I'm having trouble!!
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YOU'RE A VICTIM..
(@Stef103_) reported
@hbomax are y’all going to fix the app being compatible with @SamsungTV or what?
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MUSA 💙
(@unggul_anggoro) reported
@MaJoJovi @hbomax We need @HBOAsia to release #ZackSnydersJusticeLeague numbers that cause the crash of the server!
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PRINCE AKEEM
(@SJEthan89) reported
@HBOMaxHelp it'd be nice If I could add movies/show to my list but it's not working
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Izzy Zavala
(@KungfuScubaBAPE) reported
Why do WB hate zack so much? Its obvious that they have something personal. The fans love zack work. @jasonkilar @ATT @hbomax
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Globetrotter
(@parind) reported
The @hbomax app on AppleTV needs some serious bug fixing! I'm watching Big Bang Theory and either the subtitles don't work correctly, or the app freezes. Will work only after a reset of AppleTV!
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LJ
(@babyhandsjonson) reported
I could barely even enjoy the new @MKMovie because the garbage @hbomax app was lagging so badly. Seriously, how does what used to be the best streaming service have the worst app on the market?
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Michal Kanca
(@michal_kanca) reported
@hbomax Well, some of them might help the movie to be good, but unfortunately they were not in it, so it wasn't good. Maybe next time. #RestoreTheSnyderVerse
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Aladdin Ullah
(@AladdinUllah) reported
@hbomax It's a shame that the energy, effort, and work done by the actors, stunt people got cut and undermined by the editing and cutting choices for the fights, Get a fight director or editor to edit for the fight sequences in future instalments, please.
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Spinch
(@SheepyDarko) reported
@hbomax fix your app! The most expensive app shouldn't have this many problems. Crashes all the time. Can barely move the slider forward or back. Cant even rotate the screen. Really fam it should be easier. All these fixes would make it for sure the best streaming app. Damn.
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Nahim
(@Nahimzdaman) reported
@hbomax For the love of God, fix your app. How can a company of your stature produce such garbage is beyond me. Can’t even search or browse content without throwing my remote through the TV
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Rebeca Nishi
(@BecaNishi) reported
@reface_app I need more Warrior @hbomax videos on the App. There are some gifs in nas quality. Let's make big 🙌🙌🙌🙌#WarriorHBOMAX #WARRIORSEASON3RENEWED
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daisy ridley hot
(@supersymmetry_I) reported
@hbomax I'm having trouble with your service!!
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AmyHaberland
(@AmyHaberland) reported
@hbomax is the worst service ever
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ceo of kory anders
(@koryverse) reported
@HBOMaxHelp please i need help.
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NUNYA
(@halcyon_tavern) reported
@HBOMaxHelp It pauses to buffer every 30 seconds. A problem the app has had since I started using it months ago. And it's my only option cause you aren't on LG. Invest in some competent devs. Don't bother replying, I'm cancelling my subscription. Beyond had it with this joke of a platform.
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AmyHaberland
(@AmyHaberland) reported
@HBOMaxHelp doesn’t help
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Nahim
(@Nahimzdaman) reported
@HBOMaxHelp The app is extremely slow, choppy and buggy. Between watching, error messages pop up that “oops something went wrong” very often. Can’t browse content because it takes a couple seconds to move per click. Out of the several apps I have, none perform like this.
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marjie Rose
(@marjieros) reported
@J_Charles41 @HBO @hbomax Well you can “ cut the cord” and just choose the plus channels. That’s what some are doing. Seems too much trouble to me