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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (30%)
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Buffering (18%)
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Crashing (18%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Zapopan |
Sign in | |
 Woodland |
Sign in | |
| Orlando |
Playback Issues | |
| Saint Paul |
Video Quality | |
| Seattle |
Sign in | |
| Chambersburg |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Xander Keah-Tigh
(@Crusnik007) reported
Dang @hbomax, why are we having trouble loading @MKMovie. It keeps #freezing. The loading page is taking forever.
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brucekent
(@bruceke10451872) reported
Hell, even GVK released on the last day of Q1 and it was #snydercut who boosted HBO Max app downloads both on the announcement and the release it was #snydercut which crashed @hbomax servers...twice...not GVK Just #RestoreTheSnyderVerse already @wbpictures
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Central Scrutinizer
(@mamboodogface) reported
@HBOMaxHelp I subscribe through Hulu and use the HBOMax app on Apple TV. It says I’m logged in but is asking me to renew my subscription and I can’t access any content. Help please!
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CARBIC
(@carbicc) reported
@HBOMaxHelp bro I know it’s a first world problem but that stupid white line is still on Samsung TVs in your app. It’s been like a month.
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@stoolesample
(@stoolesample1) reported
@archiegips @hbomax Being Mark Wahlburg probably helps... all these pretentious a holes .. show is an insult to the average guy.. way out of line. @markwahlberg , This is terrible., also , be a great Husband. Wtf,, archie aeems like a clown.. oh well..
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Liliana
(@Loveleelee_xoxo) reported
@hbomax why is your app not recognizing airplay.... TVs.... it’s just not working. 😭😭
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Chris Topher
(@Chris_T0pher_) reported
With all the money in the world, how is the @hbomax app so damn terrible?
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Jerry Knaak
(@GetTheKnaak) reported
@HBOMaxHelp My main Samsung TV with soundbar, sub and wireless rear surround speakers. Audio is extremely low, I don't have this problem with Xfinity cable or any other streaming service or app.
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TDott
(@ChosenHun) reported
The @hbomax app is the WORST
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dave sellick
(@dsellick) reported
@hbomax please fix the volume!! I have to turn my tv all the way up just to barely hear any movies I watch!!
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TRIPRUNR
(@triprunr) reported
@Legendaryladman @hbomax They better fix that line. Watching this later with @MrsTriprunr
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GrandDaddyChew🧟♂️
(@ChewDiaz) reported
@hbomax fix ya ****** app on consoles!!! **** is sad
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David 🇺🇸
(@ScifiCommons) reported
@Mgboogie @HBOMaxHelp I think that’s the error we had before uninstalling the app, but I can’t be certain. We got an error no matter what we clicked on.
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*****
(@OJuggernautO) reported
The new MK movie was awesome. Too bad HBO Max is absolutely garbage. Kept freezing literally every 30 seconds. And I tried everything I could to fix it, apparently it’s an issue with HBOMax itself. Made the movie nearly unwatchable. @hbomax @HBO
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Katie Tilley
(@OutlawKat13) reported
@HBOMaxHelp This is nearly unwatchable on xbox one. Pixelation and constant buffering issues. I work for a streaming service and if something as high visibility as the mortal kombat launch was having these issues, we'd be all hands on deck fixing it.
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Brendan Gault
(@brenDANGitbobby) reported
@freethinker871 @hbomax @jasonkilar Hbo max isn’t the problem it’s WB
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Ryan
(@rlayton27) reported
@jhs39_joe @hbomax Dang. They had an opinion you didn’t like? That’s terrible.
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Petar Ivanov
(@RainOfTears4) reported
What is up with this white line on the @hbomax through my @Samsung TV??!? Can we fix this please?
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Josh Byrdic 🇺🇸
(@ByrdicJosh) reported
@hbomax We need more quality content like #ZackSnydersJusticeLeague! Mortal Kombat really let me down. I wished for this film to be good, but after watching #mortalkombat, I did not feel the payoff I had hoped for.
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Steve
(@Darthlocke) reported
@darrenhester85 @HBOMaxHelp @JTrudell That’s the same issue everyone is having. You’ll notice that everything is zoomed in too. No solution from Samsung. They did try to help a lot but told me to call in to do remote support since they couldn’t find a solution
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J.B. Fletcher
(@ohjaimiea) reported
@hbomax why will your app not work?? I’ve tried all devices and restarting...this is like Pokémon go all over again
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TrumpsBigFan=ALWAYS
(@esuddarth) reported
@HBOMaxHelp We keep getting an error
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Joel
(@co0pgoesVr00m) reported
@LebronFlops @GameOfThrones @hbomax They could make it work. There is still the threat that Danny could go mad but we could see the a proper ending. The last 2 books will be the massive and the show needs to reflect that.
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Drew Lang
(@DrewLang4) reported
@hbomax are there any fixes to the constant buffering, done every troubleshoot Google can find and still having issues
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bun bun
(@cinna_bwunny) reported
Bro it's literally every minute it has to spend a minute buffering I'm so tired of this. I already pay for HBO max but I'm legit about to go pirate the movie so I can actually watch it @hbomax I'm begging y'all to do something about this it's terrible
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KC
(@kchengher) reported
@HBOMaxHelp white line in right side of screen Samsung tv. Please help!!
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Joe
(@Joeydrizzy420) reported
@HBOMaxHelp I'm on the Xbox one series x. I tried all you trouble steps and still buffering. When I read reviews this common for your app.
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EDub 🔴
(@AdrienneFord) reported
Is ANNNNYBODY else having trouble watching Mortal Kombat on @hbomax? Can stream from my phone or the TV app
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pao💎
(@paoladesilos) reported
@hbomax why is the mortal kombat movie not working :((((((
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Faith
(@Fainora) reported
@hbomax Anyone else have problems with the movie not playing