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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (27%)
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Sign in (22%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Utrecht |
Buffering | |
 Firminy |
Crashing | |
 Queens |
Video Quality | |
| Columbia |
Buffering | |
 Vancouver |
Crashing | |
| Genoa |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Zoë
(@CatLadyLawyer) reported
@hbomax FIX YOUR DAMN APP FROM CHANGING AUDIO AND CAPTION LANGUAGES FOR THE LOVE OF ALL THAT IS HOLY
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Shayla ❣️
(@MashaylaNicolee) reported
@hbomax idk what y’all going on but fix the new episode of Insecure 🥲
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Ali s jawad
(@Ali23071224) reported
@HBO @succession @hbomax For people that are not in the damned work 💦😑
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Vicky Francis
(@VickyFr76545922) reported
@selenagomez @hbomax Come here my sweet selly baby. No problem , I will live without money for sometime. Mainly I feels to invest in stock markets like shares holders. But my heart says why to simply trust any brokers , it makes no sense to me, if it doesn't have big profit. That's why I feels not 🍫
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Clay Milstead
(@iamclayfool) reported
HEY!!! @Suddenlink and @hbomax !!!!! WTF??? FOUR DAYS!!!! FOUR DAYS!!! I have had no HBO Max that I pay for!!!! HBO's "help" docs don't HELP! Suddenlinks customer care just states "we are currently experiencing an issue with this" NO KIDDING? ! FIX it!! Call in the engineers!
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PeteG
(@PeteG85424198) reported
@succession @hbomax Nobody knows how to work and everyone is an idiot on Succession
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Kirstin Garriss
(@ReporterGarriss) reported
So my @hbomax app won’t let me be great and watch the latest episode of #InsecureHBO. Keep getting an error message. 😑 Like I’ve been avoiding spoilers allll day!
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✨Sabra✨
(@x_Sabra_x) reported
I wanna know what @hbomax has against Insecure because that’s literally the only show I’m getting an error on in the app 😡
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guillemgefaell
(@guillemgefaell) reported
@hbomax It’s not working 😫😫😫
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Toby Bower
(@tcbower) reported
@hbomax is the most expensive service with the worst user experience. Get your **** together.
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AuntHannah
(@HannahSuckle) reported
@succession @hbomax Logan would rather have a heartattack than admit he needed help.
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Karline Saintus, MS
(@almostDrSaintus) reported
See what you not gon do @hbomax is let me play everything else BUT the new episode of @insecurehbo. Uh uh, fix it please 😒
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Cālix Leigh-Reign
(@CalixLeighReign) reported
@HBOMaxHelp Roku, Firefox and Chrome. Doesn't work on any of those. I press play, it returns me to the dashboard
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𝓐.𝓢. 🦋
(@GoldeSummer) reported
@hbomax whyyyy am I getting an error to restart the app when playing the new @insecurehbo episode but I hear the show playing behind the error????No visual.
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Jaxon Jackson
(@JaxonJackson5) reported
@KingRichardFilm @hbomax Will Smith as richard williams is terrible casting
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R2S
(@Dinambit) reported
@hbomax batman beyond with problem in the subtitles season 1 episode 09. when i select the portuguese subtitle it doesn't appear, even with the option of subtitle in portuguese 🤨
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Unfriendly Black Hottie
(@Cynthesiz3r) reported
What’s the worst streaming service and why is it @hbomax ?
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Luca
(@xGudrik) reported
@HBOMaxHelp Hi again, yes I receveid two emails regarding "update account". Thank you so much for the help. I really appreciated it. :)
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j0nnyr0y 😷
(@j0nnyr0y) reported
@HBOMaxHelp On apple TV and on the app and everywhere I use the service I turn subtitles off and every next episode they are back on. Are you aware of this issue that many other people are having?
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(Haunted) Castle: Long in the tooth and claw!
(@AutisticAt4eist) reported
@hbomax So. I know that I have been a LONG WAY from the only one to complain about there being no damned way to turn off autoplay when watching shows on your site. I am probably just the only one who's DONE WITH IT. You have until New Year's to fix this crap, or I'm out.
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arcadia molinas
(@Shirin_Etego) reported
@succession @hbomax please help i get the wheel of death when i try to watch new episode. sos
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Brandon Clark
(@justbmc) reported
@hbomax @insecurehbo Trying to watch now but the app keeps crashing. Phone and Fire Stick. Can someone there help?
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Drex
(@racecar910) reported
@hbomax why are there so many problems with your app ? Would really like to watch Succession and Curb Your Enthusiasm, but once again nothing will play. Yours is the only streaming app of the 5 I have that is consistently problematic.
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Josh
(@jdem_7) reported
Dear @hbomax every time I press play on a show or movie, nothing happens and it takes me to the previous screen 😩 this has been going on for a week, please help!
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miskeen center
(@letdown_____) reported
@hbomax fix your app tf
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Garrett Civian
(@GarrettMurphC) reported
@hbomax Not working on HBO Max in Spain. Says the episode is available but then says “Title not available” when you try to play.
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DC Perry
(@dcperry) reported
@hbomax Subtitles are on every time I start a new episode on my Apple TV app. Impossible to get them to stay off. How do I fix this?
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Fredrik M.M.G
(@FredrikMMG) reported
@HBOMaxHelp @racecar910 Have the same problem. Newest ep of Succession won't play :(
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AshD
(@brettdresseur) reported
@SadeWho @Xfinity @hbomax Girl, as a last resort Xfinity had me remove it and add it and it still did not work…
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Bill Prady
(@billprady) reported
Pro tip to @hbomax app users trying to watch a downloaded show on an airplane if you’re using the in-flight Wi-Fi: turn off the Wi-Fi otherwise the app will try to load tons of graphics over the slow connection. Pro tip to @hbomax: fix this.