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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Buffering (34%)
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Playback Issues (32%)
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Sign in (16%)
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Crashing (14%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cleveland |
Sign in | |
| Los Angeles |
Buffering | |
| Eau Claire |
Buffering | |
| Lexington |
Crashing | |
| Rocky River |
Sign in | |
| Oklahoma City |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Pwingles
(@Pwingles) reported
@hbomax yo, for 2 days your streaming service doesn’t work, whats up? Try and select a movie or episode, it thinks for a second and goes back to the title screen
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JERK 🇧🇧
(@EFFIN_JERK) reported
Aye @hbomax count ya days!!! WORST streaming app known to man
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cool hand ro ☯︎
(@littlexchamp) reported
from
Las Vegas, Nevada
@hbomax hear me out.. what if you were to NOT make me sign in every single time?
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𝕱𝖗𝖆𝖓
(@iFranly9110) reported
@HBOMaxHelp @Who_iz_COREY I'm from mobile and it doesn't work for me error when playing any content
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Emily
(@TheEmilyRomero1) reported
@hbomax Will you help save a show that was rudely cancelled by Netflix? It's called Julie and the Phantoms. It's a great show that deserves a second season. They won awards, got several Emmy nominations, and millions of people streamed their music. So, will you please save it?
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KevinBoogie_andBliss
(@Kevin_A_Boogie) reported
@AliAmbron @hbomax If you subscribe to HBO you already have MAX. Just pull up/download the app and sign in.
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Danielle
(@Deezerella) reported
@HBOMaxHelp My app shows logo and then goes to a black screen, how to fix? I’ve tried everything, unplugging router, unplugging tv, deleted the app, clearing cache and data, nothing is working, please help
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Warren T. Carrigan
(@WarrenCarrigan) reported
@hbomax This wasn’t just awful. It was unwatchable.
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Detroit’s Olivia Pope💋
(@_TierraJae_) reported
Anybody else having problems with @hbomax this is the 2nd day in a row it’s been acting up😫 I’m trying to laugh at Larry David
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c.rush
(@pheauxtogenic) reported
HBOmax has the worst functioning ******* app yall app sucks @hbomax
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Emily
(@TheEmilyRomero1) reported
@HBOMaxHelp Will you please save a show that was rudely cancelled? It's called Julie and the Phantoms. It won lots of awards and Emmy nominations, millions of people streamed their songs. Netflix cancelled it so suddenly. So, will you help save the show? #SaveJATP #SaveJATP
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gmanbuddah
(@gmanbuddah) reported
@succession @hbomax Greg is awful. He’s either a bad actor, badly written or directed. Maybe all of them. His continued presence is close to ruining the show for me. Upon rewatch, I skip scenes he’s in because he’s that bad. Why do people seem to like this character so much?!? Im baffled
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دانيال
(@DblNdann) reported
@HBOMaxHelp That is the problem
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Sugar Plump Fairy 🧚🏾✨💜
(@jtbtweetin) reported
@hbomax @southsidechi why y'all captions so terrible? "Lupita" is "Lou Peters" "Fo sho" change to "Copy" "Capricorn" became "Virgo" for some reason?? We losing jokes.
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Johan Claessens
(@_Johan_C_) reported
@ellmemore @hbomax @jk_rowling Ah, we're going to play the semantics game now. Deflecting from the actual issue by focusing on the use of the term 'cancelling'. God you people, you just feel no shame, do you...
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Gary
(@Kid67y) reported
@hbomax I subscribed less than a week ago and now your app on my tv doesn't work. Reading on the twitter I'm not alone w/this HBO issue and it's not my tv. Where do I go for a refund and cancel this service.
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ZOOTV1978
(@ZOOTV19783) reported
@AndJustLikeThat @hbomax I don’t understand why the show makes them techno retarded. It isn’t even funny, my Dad is 65 and had no issue.
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Danielle
(@Deezerella) reported
@HBOMaxHelp My app shows logo and then goes to a black screen, how to fix? I’ve tried everything, unplugging router, unplugging tv, deleted the app, clearing cache and data, nothing is working, please help
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AiraM
(@mariadmarinescu) reported
@HBOMaxHelp Wrong answer for this issue. Just read my tweet again. Your response is a standard answer for issues that include "download" word. Not making a good impression here...
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WaterMelanie
(@MelanieM_Texas) reported
@hbomax I tried to watch this and it was THE ABSOLUTE WORST. Not funny at all. Yuck.
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lex
(@lexCVal) reported
@TheLHawkins @ashleyreedsalot @hbomax But would that be the worst? #BringWynonnaHome #WynonnaEarp
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B.
(@psyclingfan) reported
@hbomax why the f@ck does your smart TV app want me to sign in almost every time I open HBOMAX? When it shows me signed in? Makes me want do cancel mybsub
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RagnaRick
(@RickSinkoe) reported
@HBOMax @HBOMaxHelp is your service down?? Says “ having trouble connecting to the HBOMax service”.. Both on ROKU and Firestick..
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Gary
(@Kid67y) reported
@HBOMaxHelp I have a TCL tv and it's not on your list of tv's. I'm thinking it's not a tv problem as it is an HBO max problem. Had the service for a week and now this? Looks like I'll just cancel
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Don Ferguson
(@goldslug) reported
@hbomax Am I the only one who has problems with the audio matching up with the video? 🤨
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Netanel Worthy - נתנאל וורתי
(@NetanelWorthy) reported
@HBOMaxHelp Nope. Still doesn’t work.
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SirMikeAlot
(@Analogmeat) reported
@HBOMaxHelp @LocalBLCKHottie It is down on my Roku, iPhone app and LG TV. I can login, but when I try to play something it keeps going to the select plan screen.
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josef gay
(@a_v__prince) reported
@yamsgothbitch @hbomax fix your ****
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Unhatched Yoshi Egg
(@UnhatchedYoshi) reported
@HBOMaxHelp Hello, there is an issue with the audio description for the show Big Love. For season 4 episode 6 and 7, there is a silence followed by a long beep for around 4 minutes, after which the audio starts. Due to this, the last 5 minutes or so of the show are cut off.
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Jay
(@ExoticJayy) reported
@HBOMaxHelp @libraryspecter Hey HBO, your subtitles are jumping all over the screen. This is annoying af. If it’s ain’t broke don’t try to fix it.