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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (26%)
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Crashing (21%)
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Buffering (19%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 São Francisco do Sul |
Sign in | |
 Holden |
Sign in | |
| Aurora |
Buffering | |
| Portland |
Buffering | |
 Chihuahua |
Buffering | |
| Monroe |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Justin F
(@JDP282) reported
@hbomax App is not working- so sad
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Fabiano Trofino
(@FabianoTrofino) reported
@ThedasWolves @HBOMaxHelp Create a new user on your app and it will fix the bug
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getoffmylawn
(@animedad69) reported
@hbomax Fix your app please I can watch anything except for #HOTD I have been waiting for this. Please give us updates and acknowledge what is going on.
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Miss_Nerdt
(@miss_nerdt) reported
@hbomax Except I keep trying to play it and it won't get past the intro.... #help
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Fabiano Trofino
(@FabianoTrofino) reported
@HBOMaxHelp Create a new user on the app and it will work the bug
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Dave Jones
(@dave_j_mke) reported
@HBOMaxHelp This is ridiculous. The worst part is you don’t care.
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Joann Cione
(@joannphillyg) reported
@hbomax Fix your ****!!
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emma t
(@emmatisch) reported
@HBOMaxHelp @shyromeo I’m on fire stick 4k, Vizio tv. I did all the things you suggested and it didnt work. How can i fix it please?
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Enid’s Danielle 🇯🇲😷♒️
(@Dani_Knope) reported
Every other show on @hbomax seems fine. For some reason it will play #HouseoftheDragon on a phone app but not a tv app. It just backs out. Another failed premiere night for HBOmax. 30 minutes of trying? It’s a 1 hr show and folks have work tomorrow. They’ll watch over lunch
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Christopher McIntyre
(@Doofenschmertz) reported
@HBOMaxHelp the app on my Amazon Fire tc keeps crashing right when the HBO logo come up Before the house of dragons episode? Help
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Zack Beaulieu
(@zbeauknows) reported
@hbomax Would be nice if we could actually watch. My app keeps crashing and it seems to be a huge problem with my of your customers.. are you working to fix this?? An update would be great..
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🇺🇦WhovianKate
(@SpoonZoo_Meidas) reported
And, @HBOMaxHelp - I followed ALL the trouble-shooting for the FireTV (which is very well-written, step-by-step, I must say,) HOWEVER, it did NOT fix my issue. After the HBO previews and the quick static, the app crashes and it flips me back to the FireTV home.
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IdiotRS
(@WeAreZeSupports) reported
@hbomax Ok this is ridiculous guys. it's a GAME OF THRONES SPINOFF how on Earth are you not prepared to host this? How do I get on to watch the premier? we're a halfhour late and sign ins still don't work
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Chris Weekly
(@cweekly) reported
@GRRMspeaking @HBO @hbomax hbomax inexplicably throwing a bs "your HDMI cable doesn't support HDCP" error -- for this stream only. wat.
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Unmutable Mike
(@MichaelJamesATX) reported
@hbomax and you wonder why people pirate. Fix your app
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Dale Sweeney
(@gdsweeney) reported
@hbomax App keeps crashing. Restart app. crash. uninstall and then reinstall app, CRASH. #hbolettingusdown. How have ya’ll not prepared for this
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Bailey Grandis
(@bailey_grandis) reported
@HBOMaxHelp Trying to watch it on the HBO Max app on my fire stick. I’ve been trying to play the #HouseOfTheDragonHBO episode for half an hour and it just crashes. No error message.
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name12
(@esotericmesmer) reported
@hbomax dev: should we maybe increase server capacity to meet demand for #HouseoftheDragon ? @hbomax management: haha, no f those guys, just make the previews work
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MaryKate Rybicki
(@MkRybicki915) reported
@HBOMaxHelp Well I love your advertisement, but it’s not working or keeps crashing!!!!
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Todd Beck
(@ToddBeck302) reported
@HouseofDragon @hbomax I would just like to be reminded when you fix your streaming service so I can actually watch it…
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Matthew Feldman
(@_feldy13) reported
@hbo @hbomax fix your ****!!! I’m trying to watch House of the Dragon!!!
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Saber
(@iFlight) reported
@Maggiebella @hbomax Quality is terrible. I had to turn it off
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Mathew P
(@mgp8984) reported
@hbomax @hbomax when i attempt to play the episode the three dots on the bottom that show something is happening freeze and then the app kicks me out. Ive restarted everything and cleared the cache. Also deleted, redownloaded and signed back in still not working. Cmon guys.
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Sean O
(@Seano15O) reported
@hbomax Come on hbo. Pump up a show get us excited to what? Crash for 30 minutes straight once it hits the hbo fuzzy screen. Not cool, not cool at all.
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prO VaXx
(@DeanP_52) reported
@HBOMaxHelp @glomeros Not working for anyone WTF
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Joshua Newman
(@JoshuaNewman16) reported
@HBOMaxHelp @ashtothemoon Ummm you have thousands of ppl that are experiencing the App crash..
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MANDERSON
(@FIREMANderson) reported
@hbomax Apps not working!!!! Tried on two different tv’s so far 🤬
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Sarah
(@SarahMcNamara0) reported
@G_F_SANDERS @hbomax Make a new profile and it’ll work. Idk why but it works
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Morra
(@ntmorra) reported
@hbomax My app is broken send help please
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Carly Kempler
(@CarlyKempler) reported
@HBOMaxHelp @wjmartin0824 Did this. Didn’t help. The app is working, I can watch other HBO programming, it’s just the new show. Wow.