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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (30%)
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Sign in (24%)
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Buffering (21%)
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Crashing (21%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 The Hague |
Playback Issues | |
 Paris |
Buffering | |
 Toano |
Playback Issues | |
| Minneapolis |
Buffering | |
| League City |
Buffering | |
| Dallas |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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CDRounds
(@cdrounds8) reported
@wbpictures @hbomax This movie is awful. Waste of an amazing cast.
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Honey Loup
(@LoupMccallgrey) reported
@HBOMaxHelp no sudden moves is on audio guide. I use a Roku. Help
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Sporadically Rude
(@nosympathy82) reported
@hbomax when are you going to fix your app? It's impossible to binge anything because of the error message
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Cielle$word
(@Ciellesword) reported
@spacejammovie @hbomax I think lola looks odd And uncanny conspired tot he other toons. Like an artist was told to work on her for a looooooong time to get her perfect and they stared a lt their creation for too long adjusting too many little details.
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Darth Pānter
(@DarthNemesis8) reported
@HBOMaxHelp You already have my info from a previous issue that you weren't magically able to replicate. You have the video above, it's happening. I can't make this **** up. You have videos of me not being able to renew downloads, would you like me to post those here as well?
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Jamirish guy
(@pigeonbutler) reported
Clearly @hbomax @HBOMaxHelp don't want my money. I've tried to sign up numerous times since the launch last week and the process is strewn with dead end unhelpful error ids. Live chat with support to resolve it and there's no agents available...
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Darth Pānter
(@DarthNemesis8) reported
@HBOMaxHelp Here's another bit of info. You already have my info. I had a problem a couple of months ago and you had ZERO explanation or solutions. The problem persists, you haven't fixed ****. The renew download option doesn't work and now playing offline doesn't work. It's not me, it's you
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Sandy
(@_therealcolonel) reported
@hbomax ya well your app I use to try and watch programs SUCKS ***. It's got some major technical issues that I have to deal with EVERYTIME I want to watch anything on the app. TOTAL POS. Fix this **** ASAP
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Casey Lee Danger
(@dykeules) reported
@HBOMaxHelp fix your ******* roku app
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AtticusThackery
(@AtticusThackery) reported
@hbomax App Dev is terrible. Cancelled roku sub let’s user go thru a the entire app w/o ever giving them a way to resub. 2mos You lost bc it wasn’t easy. When I did, WOW was it stupidly difficult. You guys hate money or something?
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Critterholic
(@critterholic) reported
@wbpictures @hbomax What a plodding, pretentious. ridiculous, boring movie. You've done something when you take this many wonderful actors and make a terrible movie.
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Skyler Chrisman
(@skylerchrisman) reported
@Joenziii @hbomax Worst birthday EVER NOW
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Brad
(@xthebread) reported
@HBOMaxHelp Hello my account was hacked earlier this evening I've been trying to get into contact with someone who can help but I've been unable to so far. Are you able to assist?
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Tom Colorado Jr
(@TomColoradoJr) reported
@hbomax @Roku I am seriously tired of paying for HBOMAX that won’t play on Roku. And, spending all the time deleting and reinstalling doesn’t ******* work.
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Mimo Azul
(@MimoAzul) reported
@hbomax fix the tv app! Subtitles on the left side and bad buffer! I feel robbed. I hope to see changes soon because I won't pay for months on the promise of fixes coming up.
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Kenny
(@buzzerama) reported
@hbomax With a cast this good you’d think it would be next to impossible to make a terrible movie, but they sure managed to do it. Good job I guess?
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Prosista Digital
(@HiperTexto007) reported
@HBOMaxHelp I'm on an iPad running the latest iOS. I can't get English captions on English audio. The English audio is actually French, which is fine. No one wants a dubbed show. But English captions don't work.
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Darth Pānter
(@DarthNemesis8) reported
@HBOMaxHelp But I already know what you're going to say. You're going to say uninstall and reinstall. Which then deletes my downloads. I promise you it's not my tablet just like it's not everyone else's devices, it's the poor quality app that you guys continue to provide your customers
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fernanda Sam
(@fernandaSam2) reported
@hbomax I think it is in your interest to solve this problem since you are competing with the giants of Disney, Apple, Amazon and Netflix!
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Mah Mah
(@44N93W) reported
@hbomax, why doe your site have repeated problems?
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َ
(@darthwaver) reported
@hbomax please fix your PlayStation app
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Mae Have Thoughts
(@CrimeandtellMae) reported
@Filmatelist I just watched it for the podcast on @hbomax ! It was AWFUL and entertaining at the same time.
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Steve Sirk
(@stevesirk) reported
@HBOMaxHelp I'm not able to play anything. I click play and it takes me right back to the title screen. I've reinstalled app. I've unplugged tv, modem, and router. I've done everything I can find online and the problem persists. Been doing this for over a week now. Please help!
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hurricanegeo42
(@hurricanegeo42) reported
@hbomax Great cast; a pleasant surprise. I must say terrible script. Wasted David Harbour's talent with his character who was supposed to be the comic relief, terrible. Cheadle's fake grandpa accent was unnecessary. Noticed how 3 white men die, black man survived, white woman survived?
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Paul Raised
(@paulraised) reported
@hbomax FIX YOUR SUBTITLES, YOU CAN'T MOVE THEM AROUND THE SCREEN CONSTANTLY, YOU NEED TO FIX THIS NOW
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Dan Greenwald
(@dangreenwald) reported
from
Wilkins Township, Pennsylvania
@HBOMaxHelp HBO Max is not working on my Roku. When you try to play a movie, you get taken back to the description page for it.
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Michael
(@The_big_easy__) reported
@hbomax @iamjohnoliver Why ******** can I not turn off auto-play? Why can't I watch a show when I go to bed and know where I left off? **** YOU!!! Fix it, you ********!
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lemme Milli her Vanilli
(@heelStJOHNSON) reported
@HBOMaxHelp trying to watch on ps4 is not working
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Rakshith Harish
(@rakshithkh98) reported
from
Coppell, Texas
@hbomax has the worst video player implemented on their website. Wonder what tech stack they’re using?!
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🚀 Vanilla Scooper 🚀 💎 #AMC 💎
(@VanillaScooper) reported
@HBOMaxHelp @KristinaBrents Having the same issue. Rocky ultra, iPad, PC, all of them