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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (24%)
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Crashing (21%)
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Buffering (19%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Port Saint Lucie |
Crashing | |
| Los Angeles |
Crashing | |
| Chicago |
Video Quality | |
| Houston |
Sign in | |
| Cornersville |
Crashing | |
 São Francisco do Sul |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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acab 🛸✨
(@riseingemini) reported
@HBOMaxHelp Girl 🙄✋🏾 the rewind don’t work on the fire stick, the iPad, & the iPhone
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Scottie C
(@TooClose2Call) reported
@HBO @hbomax One of the worst shows ever! Absolute garbage.
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matt
(@lasedog) reported
@hbomax Seems to me that the folks who are familiar with the comics enjoyed the movie. I’m not a comic book person and thought the movie was just ok. It wasn’t terrible, but it wasn’t something that I would ever watch again. I did think the giant Patrick as the bad guy was a bit corny
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Tristan
(@realltaxb) reported
@TheKushMeister @HBOMaxHelp @jaclynisis its funny i never had a problem… guess im lucky cause alot of people seem to be having them
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Justin Fields’ second cousin 2x removed
(@HCHTBears) reported
Respectfully, the app sucks. How does every show buffer and crash? @hbomax
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Judy
(@judyyalmond) reported
Quite literally just paused HBO Max and had to re-login. Fix it @hbomax
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Bakari Jr 🤴🏾
(@BJ_DeWalt) reported
Fix your app @hbomax
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Look at my opponent
(@Kyr504) reported
@hbomax fix your damn app
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A.P. Baumer
(@ABaumSquad) reported
@hbomax why am I paying for this app if it's just gonna crash every time I try to watch?
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Xitler.jingpin
(@xi_zhutou) reported
@hbomax Worst movie of all time
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Patrick Hoffman
(@PatrickHoffman7) reported
@hbomax it’s really cool when I pause a movie and then your app just refuses to play it or anything else again. “Can’t play title.” “Restart the app.” Cool advice. Didn’t work.
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🌈🌈Blue Lives Aren't A Thing🌈🌈
(@SinnerEllaDeVil) reported
Also, award for worst ever user experience for streaming goes to @hbomax for their service never working properly, dayor night. More than 30 minutes to watch 18 minutes of a damn movie.
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Cody Banning
(@KodaFett) reported
@hbomax , like, are you okay? What has been up with your ineptitude the last few days? Are you trying to work as well (poorly) as @disneyplus ? Sorry, D+. It's not just an abbreviation. That's how well you work oftentimes.
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SABA
(@SABAMAK2) reported
@hbomax has one of the worst streaming platform every. U try to do one thing and they shits themselves
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i just work here
(@gabkby) reported
@HBOMaxHelp @HAL0LESS Please also fix the subtitles/closed captioning. They’re like 30 seconds early most of the time :)
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Kathleen M
(@kathleenobean) reported
@HBOMaxHelp Why does your app continue to not work on Roku? It's fully updated, internet connection is fine...and yet we have barely been able to watch anything in over a month.
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kod
(@chief113) reported
@HBO @hbomax This is why people don’t like critics. Terrible show.
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St. Anger
(@SwiftWitRage) reported
@HBOMaxHelp Thank you for the response! I actually went through and tested my devices and the issue I mentioned is happening on the Roku devices. Is it an issue specific to those?
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B
(@bdbphoto82) reported
@DSgamby @MollyBOfficial @hbomax Gotcha… yeah I can’t speak on Crave. It works fine on the HBO Max app directly, so I guess it’s an issue with Crave?
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Jeremy Elliott
(@JeremyMElliott) reported
from
Huntsville, Alabama
I used to think @disneyplus was the absolute worst about crashing on my @roku but @hbomax has replaced it as the bane of my existence.
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Giovani Mercado
(@thatGIOkid) reported
@HBOMaxHelp @SwampChompBlog This is a common problem for ALL don’t make it seem like it is the tv when in fact it is the APP!
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Josh
(@unique_exemplar) reported
Hey @hbomax I downloaded 4 movies and all 4 you're "having trouble playing this title". What gives?
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SHADOWCAT
(@MoltingUterus69) reported
I’m not sure we can solve any real problems but it does seem likely we can come together to collectively shame @hbomax into changing its interface and I think that’s…something
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PaQueMeInvitan
(@JDBoost) reported
from
Bronx, New York
@hbomax fix your damn UI on everything. Useless
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crouton
(@cheetahgirl666) reported
The @hbomax app is slow as hell and honestly the worst streaming service I have bc of how poorly the ps4 app performs 😤😤
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IV for Vendetta
(@carlovescar) reported
@HBOMaxHelp the app constantly says “that title cannot be played right now” and I have to close and restart. Any help?
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Dan Sgambelluri
(@DSgamby) reported
@bdbphoto82 @MollyBOfficial @hbomax Yep. Crave owns the rights to HBO, Showtime and Starz shows. If there are apps for US networks like Netflix. It is stripped down. Molly probably has the HBO Max app but it probably won't work in Canada unless she uses a VPN and I am not sure if they are accessible to her.
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Angela Romack
(@angelamromack) reported
At this point, you're just trolling us with thee absolute worst app functioning. @hbomax. I JUST WANT TO REWIND 10 SECONDS, NOT START THE SHOW OVER. #SmallTownNewsHBO
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Natahanna (pokie)
(@NatahannaS) reported
@VanJones68 @hbomax Well I'm looking for some healing. The inmates are not the only ones that suffer when a loved one is in an institution. The wives, moms, daughters, sons. Just bcuz they are the ones doing time doesn't mean they are alone, we are all in a prison of sorts. HELP! HELP!! HELPPPPP!!!
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#WLB
(@DaSageee) reported
@HBOMaxHelp your app doesn’t work on the Roku tv and its been like this for like 3 months. I need a refund!