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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (25%)
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Crashing (21%)
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Buffering (19%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 São Francisco do Sul |
Sign in | |
 Holden |
Sign in | |
| Aurora |
Buffering | |
| Portland |
Buffering | |
 Chihuahua |
Buffering | |
| Monroe |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Shane Falco
(@barney09L) reported
@HBOMaxHelp @RealDFRV I am having this issue on my Samsung as well
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Rach
(@NinjaCakeGirl) reported
@WednesFri @hbomax We were trying to learn how to play the game #SeaOfThieves tonight with a friend & there are just so many issues with gameplay (once the game finally loaded) that we just gave up & will be seeking refunds. No pirate adventures for us 😔
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Pac-Man Sinland MC
(@killuinreallife) reported
If I was a movie studio, I wouldn't allow anything to be released on @hbomax until they spend some money improving their streaming quality. I've got 300mbps here, can stream any other service, while gaming. Can't watch anything on Hbo's service without a problem.
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Mtn Drew
(@MtnDrew_13) reported
@hbomax Your Xbox app doesn't work. Can't even download it.
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Matthew Thomason: Starro Stan
(@ResDolph) reported
.@HBOMax buffering every five seconds while I’m trying to start watching #GodzillaVsKong is a ringing endorsement for physical media. Blu-Rays don’t buffer.
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Sir Harry Flashman
(@FlashmanSir) reported
@hbomax Your app is the worst I have ever experienced.
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Jordan Tyler
(@souporman92) reported
I just want to watch a giant lizard fight a giant ape @hbomax. but your giant servers dont have enough bandwidth it seems for the giant viewership giantly watching. It is a giant disappointment. #teamkong
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Genaro Ramirez
(@GenaroR20836055) reported
@hbomax No wonder the app has such bad reviews, you can’t even manually adjust the quality
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Vincent Priceless 🔥
(@GarbageGangHQ) reported
I’m trying to get my Kong on, but @hbomax servers are buckling
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LazyBoi
(@SciurusH) reported
@hbomax Can your service have a better way to navagate through tv shows and movies! Whoever program your navagation systen needs to get fired! Also, why can't I chose english captions with spanish audio. Please fix this!
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vitiko
(@Chi_kitin) reported
@GodzillaVsKong @hbomax Sounds problems on my account @hbomax you guys know what happens?
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Youtube:GloryBoyMurph_▶️
(@GloryBoyMurph) reported
@hbomax Idk if it's just me but everytime I comeback to watching a movie it completely restarts that's the only issue I have with ur app it may be because I'm on a PlayStation but idk wat it is
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Michael Galli
(@SoCalBIGmike) reported
from
Irvine, California
@HBOMaxHelp @GerrieJoe I have the same problem on my 2018 Samsung 8 Series Smart TV. Never had a problem until you guys did something about a week or two ago.
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Mr. crippling student loan debt
(@MrCubsSide) reported
@HBOMaxHelp I can’t get Godzilla bs Kong to stream. it either won’t load or I get a solid green screen. Other movies work fine
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Mtn Drew
(@MtnDrew_13) reported
Ahhh I really wanted to follow up that awesome episode of Dynamite with Godzilla vs Kong but the @hbomax app for Xbox doesn't work! What a massive, kaiju sized let down.
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ROCTOWN KING
(@BranMinds) reported
@LGUS HOW CAN YOU NOT ALLOW HBO MAX TO BE STREAMED ON YOUR TELEVISIONS??!!! I PAID $2K FOR MY TV AND PURCHASED THE WIRELESS LG SOUNDBAR & LG SPEAKERS. HAVE THE WHOLE FAM DOWN IN THE MOVIE THEATER HYPED FOR KONGvsZILLA ONLY TO BE DISAPPOINTED @hbomax CAN U HELP PLEASE!!🤬🤬😡
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Froggy
(@FrogLantern) reported
@HBOMaxHelp @falcon1282 I am also experiencing this issue with the white line on the side of my Samsung television.
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Nathan
(@nathanc_08) reported
@GodzillaVsKong @hbomax It was awful
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Jacob Vanko
(@JacobVanko) reported
@HBOMaxHelp Great. How do I get refunded for the month? The display error was so distracting we had to rent the film from Amazon (which ALWAYS works correctly) to finish it.
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Square, Square, Who's There?
(@agendadebonaire) reported
@HBOMaxHelp Hello, is there an ETA on the Samsung "white bar" fix?
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keldon johnson simp club
(@Kvng_Louie) reported
@HBOMaxHelp I’m just trying to watch Godzilla vs Kong and your terrible app keeps stuttering. No other apps are giving me any problems. Fix your services.
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Brad Willson
(@Maximilian76) reported
@GodzillaVsKong @hbomax It would be great to watch this if @hbomax actually functioned. How can a billion company not have enough servers?
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ONGKID
(@Dcasd1) reported
@thatpawshbear @hbomax They’re full of ****. I literally had the King Kong movie freeze, buffer, and start from the beginning like 3 times. This happens to be on no other app and I have a fast connection
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Gibran Lewis
(@GibranStormcrow) reported
@Sir_Thotington @GodzillaVsKong @hbomax more current version of the good ol' Toho classics where the good giant monsters would, after a few skirmishes, put aside their issues & team up to stop a terror: but this one, of course, had much better graphics, effects & actors, so, all around a win.
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Mufasa 🦁
(@BlessedGamer96) reported
@HBOMaxHelp @hbomax how can I get a refund? Your app isn’t allowing me to sign in.
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Aaron J
(@Aaronj0209) reported
@hbomax you’re streaming is god awful bruh I can’t even watch Kong v Godzilla
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LazyBoi
(@SciurusH) reported
@hbomax you really need to fix your navagations, and give people more options when it comes to subtitles. Like i wanna watch zack snyders justice league with the english dub and have the option for spanish captions. Is that so much to ask?!
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Akil Tircuit
(@AkilTircuit) reported
@GodzillaVsKong @hbomax Problems I had with this movie| 1. Random Music that felt out of place 2. Cyberpunk Hong Kong, like why? 3. What was the point of the fat kid with glasses? 4. No focus of on Serizawa’s son. 5. No back story on the construction of mecha Godzilla 6. The vibe in general felt off.
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GunderzThunder
(@GunderzT) reported
Gorilla vs King Kong might be the worst movie since Ishtar Party on #WokeAF @hbomax
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Clay Moore
(@Claytonmoore) reported
@HBOMaxHelp I can’t log in on any device. Help!