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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

HBO Max Outage Chart 05/27/2024 11:25

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Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  1. Sign in (44%)

    Sign in (44%)

  2. Buffering (27%)

    Buffering (27%)

  3. Crashing (14%)

    Crashing (14%)

  4. Playback Issues (12%)

    Playback Issues (12%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesOklahoma City Buffering
SpainRivas-Vaciamadrid Buffering
United StatesGresham Crashing
ColombiaBogotá Sign in
SpainEl Vendrell Crashing
United StatesWoodbridge Buffering
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • GonzaloDotCC Gonzalo Campos (@GonzaloDotCC) reported

    @hbomax are you actively trying to ruin your @AppleTV app? Please just go back to the native tvOS Player… C’mon just fix it

  • RappCP Chris (@RappCP) reported

    @HBOMaxHelp This is so, so frustrating! Seemed to be working again but in the middle of a show it just starts showing the dots on the bottom of the screen again. It is just not worth all this trouble. I can watch other networks flawlessly.

  • JohnMarkClawson John Mark Clawson (@JohnMarkClawson) reported

    @AppUnwrapper @hbomax Yeah rewind won’t work at all anymore and my subtitles were turned on automatically.

  • bobcats9498 Jason (@bobcats9498) reported

    Hey @hbomax WTF did you do to your #AppleTV app? With the latest update, can’t use the Apple remote to scrub forward or back when watching a show and Siri commands no longer work. This was a horrible update and needs to be rolled back ASAP!

  • JasonCross00 Jason Cross (@JasonCross00) reported

    @angryelvis Even with the good new remote! It's the awful @hbomax app.

  • __WXMD Killua is my child (@__WXMD) reported

    Your streaming app is absolutely atrocious. People pay so much money to be interrupted every 10 minutes by some error blaming the internet. I have no issues with any other streaming platform besides yours and have high speed internet connected by LAN. Fix it ******** @HBOMaxHelp

  • dougfisher4 Douglas Fisher (@dougfisher4) reported

    It’s not often that a show can maintain such high quality throughout its run AND pull off a finale like that with zero letdown, but ‘Mare of Easttown’ did just that. @hbomax

  • ronniej ronniej (@ronniej) reported

    @HBOMaxHelp fix your AppleTV app

  • mgganimal Mike’s Tweeting Account (@mgganimal) reported

    Hey @hbomax, fix @FinalSpace. It doesn’t start the episode. Just goes back to the menu.

  • fscotty99 fscotty #StopAsianHate (@fscotty99) reported

    @HBOMaxHelp No, this does not. I’d suggest you to forward that article to your technical team so that they can resolve the terrible issues from the recent tvOS update plaguing all Apple TV users, making video playback unbearable

  • ItsMetheRealKC Rick Casey (@ItsMetheRealKC) reported

    @HBOMaxHelp Hope there is a fix coming for the Apple TV app. The recent @hbomax app update will not allow many AppleTV features to work. The app wasn't great before, but it is terrible now! Whoever decided to make this change should have consulted users first! #hbomax #whatwentwrong

  • Ace31841 Ace3184 (@Ace31841) reported

    @hbomax the app keeps freezing every 40 minutes or so. Please fix this, I don't want to cancel our subscription but this is not good service.

  • iamwlaw Will. (He/Him) (@iamwlaw) reported

    @HBOMaxHelp your team needs to reverse the update you did for Apple TV. Immediately. All Apple remote functionality with app is gone. Skipping ahead doesn’t work when you manually do it, as the timeline jumps ahead and behind fast. This is a mess.

  • mattranalletta matt ranalletta (@mattranalletta) reported from San Francisco, California

    @hbomax Your app on Apple TV somehow got worse. You can’t easily rewind or fast forward without accidentally going back/forward a few minutes, and the standard 10-second back command doesn’t even work anymore.

  • american_lex JP (@american_lex) reported

    @HBOMaxHelp @fscotty99 It’s awful! Can’t fast forward or rewind AT ALL. WTH….

  • CassieKelch Cassie Schumaker (@CassieKelch) reported

    @HBOMaxHelp literally every time we open the app on the TV to watch things, we get repeated error messages throughout the show. Can we fix this?

  • MikePeterson007 Mike Peterson (@MikePeterson007) reported

    @HBOMaxHelp @Robbotis The issue seems to have been fixed for me. Season 4 episode 7 now has English subtitles.

  • dazedsweetsbaby 🐝✨🍄 Bee 🍄✨🐝 (@dazedsweetsbaby) reported

    @HBOMaxHelp have you tried shutting it on and off again? ya'll still have problems loading the basics of basics. you think you're platform would be like Netflix with endless streaming and not having to take away stuff. Bro. Fix yourself before your wreck yourself even more and loose people

  • wangw423 Warner **** (@wangw423) reported

    @hbomax @HBOMaxHelp What is going on with the Apple TV app? Suddenly completely unusable. Most remote features gone. Given that I exclusively watch HBOMax through my 5 Apple TVs, no sense in continuing my subscription if this continues. Please address!

  • werdnaisback squadwerd (@werdnaisback) reported

    @TheNameIsDusty @hbomax I’ve never had a problem with them. Been clean for me since I got it

  • caseyc1202 Casey (@caseyc1202) reported

    Hey @hbomax will you please fix your #tvOS app for @AppleTV. Your last update pretty much broke it! It's an AWFUL user experience

  • BrandonDeLaRosa Brandon De La Rosa (@BrandonDeLaRosa) reported

    @hbomax FIX YOUR DAMN APP

  • dougfisher4 Douglas Fisher (@dougfisher4) reported

    It’s not often that a show can maintain such high quality throughout its run AND pull off a finale like that with zero letdown, but #MareOfEasttown did just that. @hbomax @craigzobel

  • AppUnwrapper 📱 (@AppUnwrapper) reported

    @JohnMarkClawson @hbomax It’s so awful. I can’t multitask while I watch TV bc if I miss something I can’t rewind.

  • HHTPSD1 HHTPSD (@HHTPSD1) reported

    What the hell happened to @hbomax app on apple tv? It’s pretty much unusable right now, can you please fix it??

  • causeway_chaos Causeway Chaos (@causeway_chaos) reported

    @hbomax Y’all need to get better. I’ve had issue after issue with this. The rewind doesn’t rewind correctly, it’s constantly getting stuck and now the close captioning, even though English is selected, comes up@Spanish. Love #HBO, but the app is bad and seems to get worse.

  • AndrewOsterman Andrew Osterman (@AndrewOsterman) reported

    @hbomax your Apple TV app update is terrible! Please rescind the changes!!!

  • ybbaaabby abby russell (@ybbaaabby) reported

    @damianchadwick @hbomax It’s so awful. I watched a movie last night and occasionally I would miss a line and make the mistake of trying to jump back ten seconds only to have it nonstop rewind or fast forward at the slightest touch. I had to restart the app multiple times!! No fun!!!

  • dhett60 drew (@dhett60) reported

    @HBOMaxHelp @fscotty99 Instead of using boilerplate responses it would be great if the social media team actually read the issue at hand

  • JasonCross00 Jason Cross (@JasonCross00) reported

    The new @hbomax app update on Apple TV is a mess. They dropped the native player for their own, and it's almost as unusuable as the @peacockTV one. It's extremely difficult to fast-forward or rewind, many of the Siri playback controls don't work, etc. Does nobody even test this?