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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (27%)
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Sign in (22%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Utrecht |
Buffering | |
 Firminy |
Crashing | |
 Queens |
Video Quality | |
| Columbia |
Buffering | |
 Vancouver |
Crashing | |
| Genoa |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Bock
(@AndyBock70) reported
@hbomax tops my list of worst movies ever.
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audrey wong kennedy
(@audreywongk) reported
@cjkaminski @GKIDSfilms @hbomax I just read online that you can get Japanese audio if you set it to Spanish and then switch it to Japanese/Original in audio settings. Very roundabout but may be a glitch?
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Stuart Cohen
(@scohen5725) reported
@hbomax Worst movie of 2020
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cmartellaro
(@cmartellaro) reported
@hbomax For a reported budget of $200 million WW84 was terrible.
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Phillip Blake
(@68605d02b353441) reported
@hbomax this channel sucks I've had HBO since I've been an adult Now all of a sudden I've got to hsve and account abs sign in to watch something I pay for I'm canceling this crap
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🪐
(@heylarriss) reported
@hbomax I need help cancelling my subscription.
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Dan B
(@BurchTennis) reported
@hbomax Do NOT waste money on this movie at the theater. This is a total bomb with a terrible plot. Very disappointed!
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Cade17
(@Cade175) reported
@JossaDosBichos @hbomax 24 hours later still not working
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Max Wyner
(@Sheupe) reported
@HBOMaxHelp I’m sick and tired of your automated canned responses. Worst customer service ever!!!!
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Bombogenesis
(@CBCalamity) reported
@hbomax No. It was terrible.
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zion🌙💨
(@baroque4zion) reported
@HBOMaxHelp it did not help at all CL
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Alex Kiley
(@alexjkiley) reported
@HBOMaxHelp Please Help. I have XFinity tv service with HBO. I can sign in using my primary account on xfinity but after login I receive a message states: Can’t Verify Your Subscription Your Parental Control settings do not allow you to view this Network
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Mozenator '20
(@Mozenator) reported
@TheyCallMeNels @HBOMaxHelp Same here, same problem
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Ali Salih
(@alisalih) reported
@HBOMaxHelp @TheyCallMeNels Yeap. Zero help. Buncha messages to collect data that went nowhere.
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AnthonyF
(@AntonioFerdi88) reported
@WonderWomanFilm @warnerbros @hbomax It was worst deal. Horrible movie #WonderWoman . Mess of a story.
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Jonathan D Rodriguez
(@thejrod_87) reported
@hbomax I don’t understand it, even disney + has the same issues, is it so hard to upload animated shows with the episodes in the proper order? Smh. It’s a major turn off to even start it. I’m talking about the Batman Animated show, it’s a joke.
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Rittik Mondal
(@rittikm005) reported
@hbomax Please fix the order or give @dcauwatchtower the responsibility to do so. It's embarrassing tbh 😠
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Jose Diaz
(@JoseJ_DiazN) reported
@TheyCallMeNels @HBOMaxHelp Lucky you. Terrible movie.
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Irish Coffee
(@irishcoffee74) reported
@jensolo5 @hbomax No screen is big enough to fix bad writing, nonsensical story and bad CGI.
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Mozenator '20
(@Mozenator) reported
@HBOMaxHelp @TheyCallMeNels Sounds familiar, same here, they gave me no help..
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Pete Perry
(@peteNbama) reported
@HBOMaxHelp Day 10 update. Roku TV 6-series 55R625. WW84 continues in watchable. Have repeatedly done your suggested fix: uninstall, system restart, reinstall. All other content plays fine. Thank you
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Leslie N.
(@LeslieNissen) reported
@HBOMaxHelp I DM'd when originally asked. My issue was kicked upstairs and I'm now waiting for a response. Can't complete a survey when the issue hasn't yet been solved.
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Cade17
(@Cade175) reported
@hbomax Tried to watch this 14 different times each time it says "can't play title" were having trouble playing this video can I get a refund for until this is up & running?
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pmendir
(@pmendir) reported
@hbomax having issues with your Roku app again. This time, continue watching isn’t working again. What are you doing for new customers that are having these issues? Want to comp me a free month? 🤔
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nutan n
(@nutanprabhat) reported
@hbomax DC strikes back with another worst movie. Longer version of justice league is the only savior of this franchise.
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MikeK2112
(@SerpentsOfEdyn) reported
@TheyCallMeNels @HBOMaxHelp It's totally unwatchable even without the glitches. This movie is just plain awful. Had to turn it off less then half way through.
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Habsy
(@Habistance) reported
@hbomax It was terrible. Very disappointing. Snoozefest. The first was much much better.
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tasraz
(@tasraz_com) reported
@hbomax Please don’t, it’s terrible.
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Cade17
(@Cade175) reported
@HBOMaxHelp @calibre542 Thousands of people are having this issue so stop pretending it's an isolated incident
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LR King
(@GMaKettle) reported
@hbomax I usually so appreciate Meryl Streep’s work. This one is a huge disappointment. I suffered through the whole thing and still wonder why I bothered. The problem is not the cast ...the premise, the story, the script... you have to give the cast something to work with.... goodness!