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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (27%)
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Buffering (25%)
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Sign in (24%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Perry |
Buffering | |
| Atlanta |
Video Quality | |
 Berlin |
Buffering | |
| Brandenburg an der Havel |
Playback Issues | |
| Riverside |
Buffering | |
| Sacramento |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Eric
(@grey603) reported
@hbomax can you please DM me. I am having account problems
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tomandjerr.y2021
(@Y2021Tomandjerr) reported
When will @hbomax launch in the philippines pls help me @HBOMaxHelp ?
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D_A_R
(@rausda27) reported
@HBOMaxHelp white bar fix soon please. This has been over a month.
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Dustin Poppens
(@dpoppens_ink) reported
@disneyplus you corrupt POS to charge $30 on top to see Black Widow when @hbomax is KILLING it with their streaming...hmmm 30 or covid, oh wait our vaccines work...#rantover
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ATF Gaming
(@ATF_Gaming1) reported
@HBOMaxHelp app will not load in samsung tv. Worked fine until yesterday. unistall/reinstall doesn't help
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sara
(@saraaatobin) reported
@hbomax I’m just trying to binge watch @gossipgirl without the app freezing every 5 minutes!!! Please help a girl out 😭
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alex
(@ae_delgado1) reported
Mortal Kombat was the worst movie I’ve seen in years. @hbomax let me get my 2 hours back
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evvie85
(@evvie85) reported
Is @hbomax down? Nothing will load on any of my devices! I need to watch #TheNevers before work!
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Tez
(@YouNakedYet) reported
@HBOMaxHelp can't login to my account, I'm signed up via @ATT @ATTHelp
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Fireburns
(@Fireburns18) reported
@jphilinTX @HBOMaxHelp @LGUS I agree. I was hit with the same problem. I tried using it through an Xbox one and that worked except for the new godzilla movie, which refused to play without stutter. I suspect it had something to do with it being an original Xbox one and video codec or something
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Colin
(@chapter333) reported
Hey @hbomax the app has been freezing a ton on me the last few days in the middle of streaming a show. Did something change?? Never had any problems before
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245 DΛY𝐒
(@AhYezzirReturns) reported
@MoultonHawk @Crossdive1 @hbomax "Fake wrestling"? So what is 'real wrestling'? But if that was your comeback to my 'moron' comment, then you need to grow up and actually learn to shoot. Because that was just awful. Embarrassing, really.
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RM's Mom
(@RnbwMelodiesMom) reported
@hbomax Can someone please fix the audio for Clash of the Titans (2010)? The English option isn’t actually there, the Descriptive Audio track plays instead. Super annoying. #Techsupport @HBOPR
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xingcat
(@xingcat) reported
@Jayran @hbomax LOL, I miss Television Without Pity, so I was trying to do my own. It's not a good show, but it's a fun show to recap. I don't think I'd want to work doing PR for a company that puts candidates through that process, LOL.
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Luis Diego Argüello
(@ArguelloLuisD) reported
@HBOMaxHelp having trouble streaming on Apple TV! It keeps freezing!
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Ron G.🤘🏻
(@RJGXTREME) reported
@HBOMaxHelp Thank you for your quick reply! Since you're here I just wanted to also ask if anything is being done to fix the Samsung TV scrollbar issue? White bar on right side of screen while watching something. Thanks so much!
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자수정
(@amathystbumps) reported
Super stoked to see that @hbomax has Reno 911! But they have a terrible 16:9 crop on them that really doesn't do the show any favors on any screen. Would be nice if they were in their original format @ComedyCentral #reno911
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bill.
(@damnit_bill) reported
Y’all needa fix y’all N-words on here @hbomax
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Jeremy Kissel
(@jkissel9) reported
Sometime in the near future: Lawyer: And what is the reason for divorce? Me: The Nanny streaming on @hbomax ... Lawyer: sounds like an easy case, let’s get to work
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Karen Bruner
(@fuzzyKB) reported
@HBOMaxHelp My main problem: the app's behavior when I'm using the Chromecast is unpredictable. If I open the app midway through watching a show, sometimes it remembers it's casting, sometimes it doesn't. Also (continued)
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Melody 22
(@Melody22M) reported
@hbomax IS THE WORST!!! Now saying it can’t work cause I don’t have space!! I have tons of space! BS!! #HBOMax is conning everyone!!
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James Hudson (James in PA)
(@kakotan2143) reported
@hbomax I love your service!! One thing you need to fix, as Hulu did. When someone finishes a series, they sometimes like to watch through it again and again. Autoplay is hard when the system won't do it a 2nd time. Make a function to clear history, please. #FixAutoPlayHBOMax
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Richie Colombo
(@Legend05291) reported
can i sign in with my tv provider on @paramountplus like @hbomax ?
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Still Wannabeerbad
(@wannabeerbad) reported
@ATT @hbomax need a little help with my sign in, if you don’t mind.
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Melody 22
(@Melody22M) reported
First @hbomax @InsideHBOMax said that there was an error and to update THEN they lie & tell u to uninstall it and reinstall NOW CAN’T DO IT just so mean where’s the #BetterBusinessBureau
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Erik Bronstein
(@ErikBronstein) reported
@HBOMaxHelp @SolviFannar Has there been any solution to this aspect ratio problem?
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Mr. Adrian
(@MrAdrian777) reported
@hbomax your whole system is trash. Either fix your whole platform or go back to being @hbonow and @hbogo
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Mild Nihongo Swears
(@dertek) reported
@HBOMaxHelp @hbomax That troubleshooting link was real cool and all, but it was also real useless and didn’t solve any of the issues we’ve been having. Do you have a customer service number so I can talk to someone who won’t ignore my questions?
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Simon Belmont
(@farawaygrover) reported
@HBOMaxHelp New user as of about 10 days ago. Worked great until around the release of Tenet 3 days ago. Service now bounces between high rez/low rez, and buffers constantly, making everything unwatchable. Are you guys aware and working on a fix?
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Kathy Fischer
(@kathymfish) reported
@popculturedave @hbomax Same all day but we have had Comcast issues