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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (33%)
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Buffering (28%)
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Sign in (19%)
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Crashing (15%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Aurora |
Sign in | |
 Écully |
Crashing | |
| Washington, D.C. |
Sign in | |
 El Pueblito |
Playback Issues | |
| El Paso |
Buffering | |
| Lexington |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Vivian
(@Vivian49461637) reported
@browngt5 @HBOMaxHelp You should Contact BRAINZHACK on Instagram he should help you recover it in minutes he’s so reliable and trustworthy
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Alfredo Domínguez Roldán
(@neo_rebel_x) reported
from
Xalapa de Enríquez, Estado de Veracruz-Llave
@HBOMaxHelp where do I get help for Mexico?
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Tony Barros-Limon
(@tonybarroslimon) reported
@HBOMaxHelp someone has hijacked my account and none of the articles on your help center address how to get this resolved. Can I get some help?
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B
(@chunkyandlosing) reported
@HBOMaxHelp Samsung smart TV. Amazon firestick. My friends are having the same problem on their devices. Multiple shows
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Silk
(@ThePresElect_) reported
@hbomax is an absolutely ****** streaming service now. The app shutting down during a movie is something I love. Fix your ****!! If y’all can’t compete with @netflix then don’t.
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Ron(n)a, go to hell.
(@oatmealpants) reported
HBO Max refuses to let me watch Adventure Time. Y'all need to fix your service @HBOMaxHelp
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Fresh Prince of Delco
(@mibauts) reported
@HBOMaxHelp @mustachetoilet Nothing you can do friend, the webapp is just designed poorly. This is an almost universal problem
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Vee
(@BelAmourRih) reported
Is it me or does @hbomax have a lot of disruption. Literally between every episode of @bigbangtheory 😭😭 please fix your app
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うさこ 🌙
(@crybaby__usako) reported
the @hbomax service is seriously the worst streaming service. i’m constantly having issues with it any time i use it.
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Frank Esp
(@franke224) reported
@RuffBuff716_ @dallascowboys @hbomax They an awful team that hasn’t won **** in the past 27 years but yet they keep shoving this train wreck of a team down our throat every year and yeah I’m a cowboys fan unfortunately
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Amri Sirod
(@NoMayflower) reported
@hbomax your customer service is awful I’m a manager in Customer service. Not sure how you have been in business this long.
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jeigh
(@arihy0nce) reported
.@hbomax gotta be the worst streaming app on the market like…everything about it just doesn’t quite work.
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Tom_as1234
(@As1234Tom) reported
Please #SaveProdigalSon #CallForBackup and upgrade your servers for all the new subscribers to your services @hbomax
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CFC20
(@cfc123123_) reported
@DeadLiftinGamer @hbomax Same thing happened to me few weeks back I contacted support and there was no improvement. Someone on here recommend @rexxytech and they help me recover my hacked account back. His an expert
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Joshua
(@Joshua93158557) reported
@SiliconHBO @hbomax @Roku You ruined a great show. Richard is the worst character this decade. The writing has become sub par, yet the characters and writing for dines and gilfoyle are great
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Alexander Wrath STAN account
(@FlashAndBlood) reported
Watchmen, Lovecraft Country and Zack Snyder’s Justice League help carve a clear future for @hbomax. For them to not follow up with either of them is abysmal. But @Netflix will
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J.D. Gravatte
(@JDGravatte) reported
@hbomax your app for Roku is literally unusable. The only reason I still even have your service is because I subscribe through Hulu and can watch stuff there.
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Rivkah_Ann 3.0 (2.0 account suspended)
(@Ann3Rivkah) reported
@hbomax Terrible!!! I can log into my account but nothing will play on my tv. I call support and they're completely useless. This sucks!
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Taylor Brown
(@browngt5) reported
from
East Boston, Massachusetts
@HBOMaxHelp someone hacked into my account and change the email associated with my account. I can no longer login to request a new password. I cannot find any information on how to ask for help either via phone or email. Please help.
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JENIUS
(@jalenjbenton) reported
@PlayStation y’all need to fix the @hbomax app on the ps5
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Geraldine Conrad
(@geraldineconrad) reported
@HBOMaxHelp No results for HBOMaxHelp The term you entered did not bring up any results. Currently only people and groups are searchable. Start new message I've given up on DM, spent days trying, got email last night I'd be contacted. Bad mirroring, dropped often, terrible App wastes time
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Frank Esp
(@franke224) reported
@RuffBuff716_ @dallascowboys @hbomax They’re an awful team that hasn’t won **** in the past 27 years but yet they keep shoving this train wreck of a team down our throat every year and yeah I’m a cowboys fan unfortunately
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B
(@Billydeelax) reported
@hbomax my account was just hacked and I can’t get back into it. Please help
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SquirrelBuddha
(@SquirrelBuddha) reported
@HBOMaxHelp @autoTangents Same here, our hbo max on Samsung tv is just about unusable. It just hangs all the time.
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Effin_LAG
(@What_Is_A_Tweet) reported
@HBOMaxHelp Help Ticket -03400336 My account was hacked and your CS has asked me the same questions with no progress towards getting my account back. Please help!
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Bhavani Prasad
(@Paladugu93) reported
@hbomax You need some serious fixes to your app. Its just freezes whenever i rewind. Also keep getting an error “Can’t play this title” on regular intervals.
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Alex Pena
(@Kaoz989) reported
@DreazyBK @dfromthebx @hbomax Yet, you argued you couldn't. Btw, I used a rhetorical question to start this convo, because I already knew the answer. That's usually how rhetorical questions work btw.
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SnaxDaGobbo
(@SnaxDaGobbo) reported
@HBOMaxHelp How is your app on PS4 such absolute garbage. Laggy as all hell, doesn't register button presses and multiple other problems. How does showtime have a better functioning app?
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Cigar Smoking Clint
(@Binary_Sage) reported
@spacejammovie @hbomax There is no Space in the movie. If anything this should be called "Cyber Jam" that would be more accurate for this terrible movie
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Jodi Collen, CSEP
(@jodicollen) reported
@HBOMaxHelp—My HBO account was hacked and they changed the email and password. Can someone help me recover my account?