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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (31%)
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Playback Issues (30%)
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Buffering (19%)
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Crashing (17%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Santa Catarina |
Crashing | |
| García |
Buffering | |
 Brie-Comte-Robert |
Crashing | |
 Torrijos |
Sign in | |
| Bron |
Sign in | |
 Quinns Rocks |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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arbordell
(@arbordell) reported
@YouTubeTV @hbomax Hi, I signed up for the 4K for the olympics and it never seemed to work?
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Mark
(@officiallmij) reported
@HBOMaxHelp experiencing issues with my account. Receiving constant notifications while streaming movies. Movie shuts off every time. What’s going on?
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🇺🇸Scrappers Digest🥃
(@scrappersdigest) reported
@HBOMaxHelp Definitely I understand that but it doesn’t work more often then not I just dm you
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LNCP Baseball
(@LNCPBaseball) reported
@hbomax why after this long is this service so glitchy? Fix the bugs
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Jayda✨
(@Astoldbyjayda) reported
from
Livonia, Michigan
@hbomax Someone has hacked my account and changed my email and password. Please help - can it change password because the email isn’t mine
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Tbrother33
(@tbrother33) reported
@ProudMorocc1 @hbomax This show looks awful but that is nowhere near the reason why.
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Otra persona sin importancia
(@jampoll666) reported
@hbomax But at least put soul into their ******* work. My ******* cousin tries harder at drawing than the cartoonists and writers of this **** to do something decent.
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Quico Galante
(@QuicoGalante) reported
@HBOMaxHelp i live in Uruguay, and i am having trouble downloading your app for Amazon firestick. I have installed on a Roku and can watch on a notebook, so its not an isp problem. Can you help? Thank you
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Kathy Hatch
(@khatch4892) reported
@tonythaxton @hbomax @PlayStation I’ve been having issues with it on my iPad tonight but Roku tv it’s fine
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i1der78
(@i1der78) reported
@your_ol_daddy @KingRichardFilm @hbomax They were kids. There was a father there handling things while they kept their heads in the game. This is a story about that. What is the problem with that. It doesn't take anything from Venus or Serena in any way. It's something for us fathers, sorry if that offends you.
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i1der78
(@i1der78) reported
@KingRichardFilm @hbomax Why all the funky comments? I have a feeling that if their mother was the driving force behind their beginning in competitive tennis, this movie (or title) wouldn't be an issue. I mean damn, can a black father have anything?! We don't ask for much.
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Saka Stan
(@lhj192) reported
@kkfla737 @CNN @hbomax Every provider is trying to squeeze more dollars out of their customers. I’m probably out, but perhaps they get a lot of talented journalists together to produce quality pieces.
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Matt Borzillo
(@mattborzillo) reported
@trenard2000 @hbomax Jesus! Wouldn't even know where to look to find that out. Finally got it working after getting kicked off like 25 times. Frustrating as hell. Seems like a lot of ppl with it on roku are having the same issue.
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Joe Russell
(@biggerlebowski) reported
@tonythaxton @hbomax @PlayStation That happened to me when it first launched. I deleted the app and reinstalled it and that seemed to fix it.
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RadiantLady 🪐
(@radiantgirl) reported
@hbomax Awful.
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Ant Murdering She Devil
(@ShelleyElwood) reported
@wxdam @hbomax I've noticed a lot of these tiered services have their apps crash from the ads, it's very suspicious
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dani
(@dilfluvr28) reported
@hbomax fix your damn app.
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Triston Johnson
(@TristonDJohnson) reported
@hbomax Has got to have the absolute worst customer service you can pay $14.99 a month for
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Idiosyncratic Routine E83.31
(@IYQbd) reported
HBO Max played the entire Sopranos entrance without video then choked and died. @HBOMaxHelp You guys know this thing needs fixing, right? Roku, PlayStation, everyone is having an awful time. It's not the network issues you default to suggesting as a fix, btw.
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blegh
(@Skinblasted) reported
@HBOMaxLA @hbomax you should do something about LA fans. We paid for your service to see ZSJL,DASS, now BVS:UE IMAX we don't deserve it? Help us restorethesnyderverse, i can't even think what to watch on MAX because of deception... I really love Snyder DC and i hope we get it <3
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LilianVincent
(@V83106172Lilian) reported
@Astoldbyjayda @hbomax I literally never believe all this hacking stuffs works not until I was recommended to cyberglobal_consultant on instagram they where able to retrieve my account in less than 2hrs they are good and reliable they can help you
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Jordan Mychal Lemos
(@crypticjordan) reported
@HBOMaxHelp Having the same issue since the latest update. Was fine before it.
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Andy Lauber ❄
(@lauber_andy) reported
@wxdam @hbomax Same problem, but we have the full price plan. It's by far the worst Roku app we use, requires a restart every time we try to start a show.
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Tony Thaxton
(@tonythaxton) reported
Is anyone else having issues trying to use @hbomax? Every time I try to open it on my @PlayStation I get an error message. And yes, I’ve done the updates.
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Anna McDuff 🌸🐋🌺
(@AnnaMcDuff) reported
@wxdam @hbomax I know this won’t fully solve the problem, but since my tv is nonfunctional I watch hbo max on my laptop and it’s ok.
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Drew Rossignol
(@DonRozz25) reported
@hbomax please fix your Roku app so I can actually watch a movie and not wait two days to watch newly premiered shows! #FixTheAlgorithm #fixtheapp
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Not that David Schwartz. No, not that one either.
(@viciousliar) reported
@HBOMaxHelp hi I just got a PS5 and every other streaming app works except yours. I am getting error code CE-108255-1. I’ve deleted and reinstalled the app and no dice. Is this a problem on your end?
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Maddy
(@Checkered_Fancy) reported
Found out the reason @HBOMax isn't working is because once again @Xfinity has done something because why would any of their services work.
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Rebecca Johnson
(@Rebecca71992768) reported
@Astoldbyjayda @hbomax Was having the same issue,I got my account back with the help of __hack__hub on Instagram,this guys are very good and reliable.I think you should also try to contact them.
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Ann McL
(@Ann_McL) reported
@tonythaxton @hbomax @PlayStation I just got a notification that I need to update my payment method. I don’t think there should be a problem with it.