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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (26%)
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Sign in (23%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guayaquil |
Sign in | |
 Abtsgmünd |
Buffering | |
 Utrecht |
Buffering | |
 Firminy |
Crashing | |
 Queens |
Video Quality | |
| Columbia |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Tito
(@sikaffy) reported
@HBOMaxHelp @craig_mcrae hey guys, I'm experiencing the same issue on an Android TV. Any solutions? already tried everything on that page.
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Will Simon
(@WillSparty) reported
@hbomax The newer Xbox app is buggy and doesn't work. Why would you tell me to "Don't Miss out" and Browse HBO Max when all I want to do is watch a movie. wtf
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Dexico🧩
(@IndustryFriends) reported
Hi @hbomax why is “The Best Man Holiday” available to steam and not the original. Fix it.
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#savelegacies | @netflix @hbomax
(@methankiss) reported
a grown man making kids go out an fight crimes get his own show no problem @warnerbrostv @netflix @hbomax #SaveLegacies
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Speechless
(@phoenix_sneaks) reported
@hbomax Someone go fix Matrix....the sound not playing
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banned 4 being too horny on main
(@Adrian39547542) reported
hey @hbomax can you fix the audio on matrix resurrection? When the characters talk it's super low and in Spanish.
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kaio
(@falsier) reported
@HBOMaxHelp all the contents lol except the batman cuz it doesn't buffer to HD... and the Livestreams too, it works fine.
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Roasted_ghosted
(@creative_log) reported
@derpyminstrel @hbomax This is the correct answer, Livvie would help too
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Larry Bishop
(@CCTSSAB) reported
hey @hbomax can you fix the audio on matrix resurrection? When the characters talk it's super low and in Spanish.
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kaio
(@falsier) reported
@sikaffy @craig_mcrae @hbomax Same, I even got a new HDMI cable but it didn't change a thing... it's def on their server/ codec! I also noticed that the glitch happens when the video tries to buffer from SD to HD. Just watched the Batman movie -cuz it never buffers to 1080p- and there was no glitch at all.
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No to can't
(@farfetchedfate) reported
@HBOMaxHelp That did work!!! Tysm!
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grace || MCR BREAKDOWN
(@darlinurie) reported
@hbomax definitely buttons from our flag means death. he'll just hex my problems away 🥰
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Scott, for lack of a better word, is good.
(@ScottMayBStoned) reported
@hbomax Out here telling everyone who has the same audio problem with one of their movies to change the language to Spanish then back to English to see if that fixes it. Hasn't fixed it once. Someone definitely walked under a ladder today.
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#savelegacies | @netflix @hbomax
(@methankiss) reported
how after 4 years this is a problem @warnerbrostv @hbomax @netflix #SaveLegacies
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Tito
(@sikaffy) reported
@falsier @craig_mcrae @hbomax did you guys manage to fix it? I've been experiencing the same for the past couple of weeks. Video just crashes/glitches after 5-6 seconds. Tried everything: uninstall, clear cache, reset AndroidTV to factory. Nothing seems 2 work. I wonder if it's smth on their server/codec side
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kaio
(@falsier) reported
@sikaffy @craig_mcrae @hbomax The extras, trailers, and live transmissions seem to work just fine in HD/ UHD... Anyways, the app has been updated for my LG tv last week, but the android version remains the same from February on the play store. At this point, I wonder whose fault is it, Google or Hbomax 😒
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Good Mourning AM
(@goodmourningam) reported
@hbomax fix The Matrix: Resurrections audio you dorks!
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Scott, for lack of a better word, is good.
(@ScottMayBStoned) reported
@HBOMaxHelp I just get a little bit annoyed seeing you guys offering up the same advice for everyone with this issue, switch to Spanish, flip it back to English. If that doesn't work, well, you know the drill. Makes me think you guys aren't actually working to fix the problem, but I digress.
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You Enjoy Myself
(@AddenoidalHonk) reported
from
Belgrade, Central Serbia
@nypost Switch to @hbomax. Cancel @netflix. Their original programming is terrible.
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No to can't
(@farfetchedfate) reported
@hbomax Hey HBO!!! HACKS is streaming in Spanish on several episodes!!! Please fix asap.
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Martin Whitaker
(@MartinWhitakr01) reported
@HBOMaxHelp The Matrix: Resurrections will not play in English audio. I have tried switching to Spanish and back again to English but it still didn’t resolve the problem. This is happening on every device I have tried it on.
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Emily Ward 💜
(@omgitsemilyward) reported
HBO max needs to fix the audio levels between the previously on/previews and the actual ep because they’re WILDLY different on literally all of their shows @hbomax
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Kevin Hoskins
(@khoskins502) reported
@HBOMaxHelp @mariabuczkowski I have same problem @hbomax Several things I try to watch is in Spanish
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Langston
(@reyford1) reported
@WhySo__Serious @hbomax If you like M knight work you may like it.
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Scott, for lack of a better word, is good.
(@ScottMayBStoned) reported
@HBOMaxHelp I've been through this three times. I chatted with you guys on the HBOMax help site hours ago and was told "It's being worked on". It's not movieS, it's one movie. It's not just the app, it's also the browser version. It's not just one browser. It's not just on one device.
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Alecc Bracero 🇵🇷
(@AleccBracero) reported
@MsPackyetti It seems to play okay on my iPhone but it’s awful on my Firestick. Get it together @hbomax !
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𝒟𝑒𝓋𝑜𝓃𝓉𝒶 𝒮𝓂𝒾𝓉𝒽 🦅
(@PhillyGodz) reported
@hbomax has got to be the WORST streaming app out there 😤
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T.SWIRL 🍃🌈✨
(@tswirl69) reported
why do i have to re login with a tv code every single time i go to use @hbomax its so annoying **** you
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#savelegacies | @netflix @hbomax
(@methankiss) reported
help save us pleases even just giving @hbomax the rights @warnerbrostv #SaveLegacies
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Juaithen M. AlHajeri
(@Juaithen) reported
@disneyplus @hbomax When do you plan to work in Saudi Arabia?!