HBO Max

Is HBO Max down?

Some problems detected

Users are reporting problems related to: sign in, playback issues and crashing.

HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

HBO Max Outage Chart 01/16/2026 12:10

January 16: Problems at HBO Max

HBO Max is having issues since 03:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  1. Sign in (31%)

    Sign in (31%)

  2. Playback Issues (27%)

    Playback Issues (27%)

  3. Crashing (20%)

    Crashing (20%)

  4. Buffering (19%)

    Buffering (19%)

  5. Video Quality (4%)

    Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesNaugatuck Video Quality
United StatesSeattle Playback Issues
United StatesNew York City Buffering
United StatesWalnut Creek Sign in
PhilippinesMakati City Buffering
AustraliaAdelaide Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • LeonidasOkc Leonidas (@LeonidasOkc) reported

    @hbomax is not working on the PS4.

  • DGlosky Daniel glosky (@DGlosky) reported

    @hbomax (CITIZEN’S LOOK) by DANIEL GLOSKY Amazon, E-BOOK THE HIDEOUS PLAN, People Need food and Help, Diabolical, Gov, Needs Addicts. ( Defend the Children)

  • 1903bjkturk John doe (@1903bjkturk) reported

    @andreagl @HBOMaxHelp Same issue with a samsung tv. You should give customers credit for this. I paid for a year and can’t watch on my tv for days now.

  • RossWallenstein Ross M. Wallenstein (@RossWallenstein) reported

    I saw @intheheights on Broadway. Fell asleep after five minutes when my wife and I tried to watch the movie weeks ago. Now, she and the kids are sleeping. I'm working on the new business and watching it before it goes off @hbomax tomorrow. Good film. Nice work, @Lin_Manuel.

  • alcourington Silenzio Bruno (@alcourington) reported

    @hbomax your app is awful. Please fix it.

  • taboofinance taboofinance (@taboofinance) reported

    @hbomax How do I un-link two accounts. I got a new HBO subscription to get off of my ex's account but since my email was used to set both accounts up, I'm still linked to his profile. HELP!

  • KennethBorunda kenneth borunda (@KennethBorunda) reported

    @hbomax your streaming service is absolutely horrible. Can’t enjoy a show for more than hour without it glitching or buffering. I don’t have this issue with @netflix

  • ryan_the_james Ryan James (@ryan_the_james) reported

    @HBOMaxHelp I figured it out. Like I always do whenever I stream with you. Please fix your servers.

  • CindyBombshell Cindy Venture (@CindyBombshell) reported

    @hbomax hey, why is your app **** on literally entry single platform? I give you money, but I can't watch the shows. "Who's watching?" Not me, because you crash the roku every single time!

  • Kocoshanel S M (@Kocoshanel) reported

    @HBOMaxHelp I resubscribed and chose the ad free plan, I was already charged for it, but it's still not working. When I try to watch something, it tells me to choose a plan. I don't want to get charged twice. What's wrong with it?

  • terikovacs Teri Kovacs (@terikovacs) reported from Bethel, Connecticut

    Hey, @hbomax, you gotta get rid of the auto play. Or fix it or something. I’m missing the ends of episodes. Cut it out. This has to be an easy fix. Give me an option! #HBOMax

  • BrittneyStueve Brittney Stueve (@BrittneyStueve) reported

    @hbomax put and update out that isn’t compatible with #samsung smart tv I have. What is the point of having #HBOMax ?!? Please fix this

  • MIGUELPONC3 Miguel Ponce (@MIGUELPONC3) reported

    @hbomax Fix your ******* rig

  • DaliaAlAqidi Dalia al-Aqidi (@DaliaAlAqidi) reported

    Anything good on @hbomax to mend my broken heart 💔? #CopaAmerica2021

  • babyrosemusic Rose 🥀 (@babyrosemusic) reported

    @hbomax fix rush hour two please.. the lip sync is off 🙄!!!!!

  • CJPuffnStuff Leroy Brown Esq... (@CJPuffnStuff) reported

    @HBOMaxHelp That's the errors. Just stops playing

  • JMHall628 J.M. Hall (@JMHall628) reported

    OK, fine. I watched the #GossipGirl reboot on @hbomax. It's... interesting. Needs work but has a bit of potential.

  • TheLockPoppnGuy Justin Mackey (@TheLockPoppnGuy) reported

    @ryan_the_james @hbomax Or tomorrow i was a bettin man & I am… @hbomax I wish your app would get it together so I can watch my show but I have no faith that it will & I really wish you would just admit it! Why can you fix the issue? Obviously there’s something bad wrong with your app.

  • tallnoe Bunny (@tallnoe) reported

    @lelaalel1 @hbomax You'd think that for $15/month, their quality would be better. I think that's why I didn't subscribe for years.

  • BensCharlie Ben Kitchings The History Voyager Podcast (@BensCharlie) reported

    @paysoninho @hbomax I've never gotten that to work on my television. I have to watch it on my computers. It's a terrible app #RealTalk

  • Mo_TheWriter Rome is gone. Live your life🤷🏾‍♀️ (@Mo_TheWriter) reported

    @MarxThird @hbomax Happened twice today. It's the absolute worst!

  • mainedan Dan Cashman (@mainedan) reported

    Why is @hbomax having so many problems on a @SamsungTV ? Appears to be a widespread problem, with HBOMax suggesting a reinstallation of the app, which we cannot do because (another unexplained issue) the HBOMax app is about 10x the size of any other app on the TV. Any answers?

  • QueerQueens420 Queer Queens (she/they) (@QueerQueens420) reported

    @iamlexstylz @PopCrave @hbomax Absolutely yes... If she doesn't want to join... Thats her problem

  • dcegelston Mom’s Monkey Mind (@dcegelston) reported

    @HBOMaxHelp we have a Samsung "smart" tv and the HBOMax app has worked until the last few days, when it doesn't. Keep getting an update screen that doesn't update. There's a glitch, and I've tried everything I can think of to fix it (e.g., uninstalling, etc). Please help.

  • avakian_aren Aren Avakian (@avakian_aren) reported

    @hbomax @HBO do something about this stupid loading problem. Every. Freakin. Time!!!!!

  • ChillyPhilly915 LGM915 (@ChillyPhilly915) reported

    @HBOMaxHelp @EKohli Yeah fix the issue when watching series that you can’t skip right to next episode. Very annoying

  • Halo2Guy Halo2Guy (@Halo2Guy) reported

    @hbomax @HBO Rush Hour 2s audio is umm broken... ? Lol

  • _stylan S A L (@_stylan) reported

    Hey @hbomax and @PlayStation y’all need to get it together. Can’t watch more than 30 minutes before I get an error code.

  • Aloha_Chelsea10 Chelsea Lockridge (@Aloha_Chelsea10) reported

    @hbomax I’ve been trying for over an hour to cancel my subscription through the app through the website and through Amazon - can someone please help me with this it should not be this hard and I wouldn’t be cancelling if the app ever actually streamed.

  • Chipsahoy04 Chip Cannon (@Chipsahoy04) reported

    @hbomax please fix the audio sync on Rush Hour 2. 🙏