HBO Max down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

• Buffering (35%)
• Playback Issues (30%)
• Sign in (20%)
• Crashing (11%)
• Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

City	Problem Type	Report Time
Bellevue	Buffering	5 hours ago
Alpena	Buffering	5 days ago
Palm City	Buffering	6 days ago
Saint-Gildas-de-Rhuys	Crashing	7 days ago
Leeds	Sign in	8 days ago
Liverpool	Sign in	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom (@Tommy04186970) reported 7 minutes ago

  @CarlosdaPro @hbomax I’ll be honest, are streaming platforms profitable enough to merit funding multimillion-dollar projects like ZSJL 2 and 3? I’m not a numbers guy but someone tell me how it could work. I know the demand is there but these films are incredibly expensive to make.

• 
  Mertens ❤️💜💙 || Infinity Love for Infinity Train (@MertensDiego) reported 9 minutes ago

  @InsideHBOMax @hbomax Literally everyone wanted Infinity train pfp and you didn't add them?? Can you stop being the worst streaming service ever for just one dang second!?

• 
  One-One (@TTheorist75) reported 10 minutes ago

  basically @hbomax's reasoning for canceling infinity train is because it's too dark for kids. but it's for pre-teens to adults if they had made a section for that, we wouldn't have this problem #renewInfinitytrain

• 
  Muhammad Wamiq Ansari 👨🏻‍⚕️ (@the_ansari_boy) reported 10 minutes ago

  @waqarpadhiar @snydercut @hbomax Let me replace Alfred please... So that #Batman will work for me 😎

• 
  André Hutchens (@ac_hutchens) reported 10 minutes ago

  @jasonkilar Loyal @hbomax customer here. You know we’re going to support this movie. Hell we’re going to support every WB movie so long as we’re assured that there is a plan in place to finish Zack Snyder’s DCEU arc. Help us out. We’re starving for more Snyder content. #RestoreTheSnyderVerse

• 
  Harry Shoemaker (@TeeJayShoes) reported 10 minutes ago

  imo, @hbomax should work on buying the rights to #AlteredCarbon and do it justice for that poor excuse of a second season #Netflix released. That universe was incredible with so much potential, and the first season is still one of my favorite sience fiction shows.

• 
  Tomaj Tate (@Tomaj21) reported 12 minutes ago

  @EW Fix it @hbomax #ReleaseTheAyerCut

• 
  Nyree Matthews (@nailkid2) reported 18 minutes ago

  @hbomax @HBO Are you and @ATT having some monetary issues and taking it out on the subscribers? This is getting ridiculous.

• 
  Jackhammer Rage (@Jackhammer_Rage) reported 19 minutes ago

  @snydercut @hbomax He also didn't replace the section of his neck garb that was hit with the axe and when you see him at the end that piece is still broken. Attention to detail. #RestoreTheSnyderverse

• 
  Square, Square, Who's There? (@agendadebonaire) reported 25 minutes ago

  Anyone know offhand if @hbomax has fixed the Samsung white stripe issue yet?

• 
  Nyree Matthews (@nailkid2) reported 26 minutes ago

  @hbomax @ATT is there a glitch in system? The app keeps asking me to verify subscription but I’m not receiving any emails . And I have restarted the app several times. I have tried the troubleshooting page as well.

• 
  Jeremy Parker (@jp14168) reported 28 minutes ago

  @spacejammovie @KingJames @hbomax Terrible remake

• 
  Bernardo De Luna (@BernardoDeLuna) reported 29 minutes ago

  @HBOMaxHelp Any news about fixing the white line problem?

• 
  shu (@yualonso) reported 30 minutes ago

  @hbomax hi would you help me?

• 
  orlando (@operez6878) reported 31 minutes ago

  @HBOMaxHelp I press play, whatever preview is on has sound and as soon as soon as the HBO tittle screen comes on there’s no sound, I fast forward to see if it’s just the beginning and I tried playing episode 2 and the same no sound plays at all, I have no issues with other titles

• 
  Richard Castanon (@CastanonRichard) reported 32 minutes ago

  @ancient_adrian @hbomax Go to work. You can watch it when you get home.

• 
  IAmAProfessionalGamer (@IAAPG1) reported 32 minutes ago

  @HBOMaxHelp That’s inconvenient. HBOMax has terrible Airplay support, the app won’t find the tv even when other apps can. Why are @LGUS tv’s not supported? Airplay isn’t working so I literally can’t watch ANYTHING!

• 
  Infinity Train Book four: Duet (@InfinityTrainHB) reported 35 minutes ago

  @Negaboss2000 @hbomax They are not to help out because they cancelled the show.

• 
  Albert Penello (@albertpenello) reported 36 minutes ago

  Does anyone know what time Godzilla vs. Kong releases on @hbomax? I'm *hoping* 12am EST so maybe I can watch it earlier on the west coast. Hopefully not tomorrow AM or I won't be able to focus at work...

• 
  MultiverseMedia (Asher) (@multiversemedi5) reported 39 minutes ago

  @realamberheard @snydercut @hbomax You are the worst part of the film

• 
  Aaron Roetcisoender (@AaronRoots427) reported 46 minutes ago

  @elbowpenguin @hbomax I checked last night and it's still not on there. They keep saying it is. @hbomax FIX IT

• 
  Ultra Krav Maga (@ultrakravmaga) reported 51 minutes ago

  @realamberheard @snydercut @hbomax Worst thing in it was you you lying scumbag

• 
  Luis Valverde (@levalverde1) reported 52 minutes ago

  @wbpictures #RestoreTheSnyderVerse via @hbomax You can even #ReleaseTheAyerCut and make it a platform exclusive. Capitalize on your terrible decisions.

• 
  Michael Nuss (@feelaokay) reported 54 minutes ago

  @HBOMaxHelp I have HBOMax on a Chromebook, Chromecast Ultra, Pixel 5G, and PC Laptop. All shows and movies work fine, however when i select "Last Week Tonight with John Oliver" it says "We’re having issues connecting to HBO Max right now. Please try again." It happens on all devices.

• 
  King Kemp (@KEMPSAIDWHAT) reported 55 minutes ago

  Maybe its just the Tech in me, but the @hbomax UI is God Awful.

• 
  Bill Deger (@muwxguy) reported 57 minutes ago

  The best part or @hbomax’s documentary series “Q: Into The Storm” so far is the filmmaker cursing out Skype for technical issues before interviewing someone. #relatable

• 
  Hi, I am Daniel (@bigbroncosfan) reported 59 minutes ago

  @hbomax @ATTHelp How do I get log on help? I have a subscription but having big problems logging in. HELP

• 
  A.J Threet (@AjthreetJ) reported 60 minutes ago

  @GodzillaVsKong @hbomax Hope this MonsterVerse movie is good and have enough human characters to do all the work. We seriously need a Mothra movie after this. Let alone bringing back Lt. Ford Brody and his family. Personally a soldier is more fun than a couple of monarch geeks! #ContinueTheMonsterverse

• 
  orlando (@operez6878) reported 60 minutes ago

  @HBOMaxHelp No I play other content and have no issue with sound only that title seems to have no sound, no external sound hooked up

• 
  Zoro (@GloZoro) reported 60 minutes ago

  @HBOMaxHelp will this white line for Samsung TVs problem get fixed before the release of King Kong vs Godzilla? I really wouldn’t want this problem to ruin the whole experience for me and my family