HBO Max

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

HBO Max Outage Chart 02/11/2026 04:05

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Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  1. Playback Issues (28%)

    Playback Issues (28%)

  2. Buffering (26%)

    Buffering (26%)

  3. Sign in (23%)

    Sign in (23%)

  4. Crashing (20%)

    Crashing (20%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
EcuadorGuayaquil Sign in
GermanyAbtsgmünd Buffering
NetherlandsUtrecht Buffering
FranceFirminy Crashing
United StatesQueens Video Quality
United StatesColumbia Buffering
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • krisgeorge84 Krista George (@krisgeorge84) reported

    @savageassmickey @HBOMaxHelp Because TV’s and streaming devices update. If your tv is a Roku TCL or you are using a Roku streaming device the recent update may be the problem. It has been for many people & with several channels

  • Raramonty Ra-Ra 😷💉🏳️‍🌈 (@Raramonty) reported

    @cmclymer Plus @hbomax volume, which is awful. No problem with sound on other streaming service's.

  • mfordsan Mo 🗽 (@mfordsan) reported

    @N_A_2991_ @HBOMaxHelp @isaidfawkyou “Send help”😭😭😭”PLEASE”

  • misscrf #EndTheFilibuster #BlackLivesMatter ✨ (@misscrf) reported

    @HBOMaxHelp I have reported it to your team multiple times. I have 2 roku3's and 1 roku ultra. I will browse movies on my iPhone and then launch HBO on the roku and search for what I want to watch, instead of scrolling through movies, because it is so darn slow and will eventually crash.

  • _J_A_Z__ ur highness, princess erb🌿 (@_J_A_Z__) reported

    @HBOMaxHelp the app doesn’t work when in airplane mode. I downloaded a few episodes and couldn’t watch a single thing because it wouldn’t even load

  • savageassmickey Mickey Brown (@savageassmickey) reported

    @HBOMaxHelp You mean service provider? Streaming service? I don't see how the TV I'm using is causing the problem

  • ashleylizabeth 𝖉𝖔𝖑𝖑 🦋🌈 (@ashleylizabeth) reported

    Bruh, I'm sicky and it's 6:30 in the morning and my app hasn't worked in four days and I just want to watch Gossip Girl, I am begging please fix your app 😭 @hbomax @HBOMaxHelp

  • LastKingOnEarth Open minded O (@LastKingOnEarth) reported

    @HBOMaxHelp @isaidfawkyou Yes you app is total sh*t. The original HBO go app was god tier, I don’t know what the new b.s is but fix it.

  • KickNurtz Nick Kurtz (@KickNurtz) reported

    @HBOMaxHelp please tell me there's a Christmas update coming to fix this horrid app. Its the only app on my Samsung 8000 series smart TV that consistently crashes while watching, rewinding, or navigating menus. We reinstall the app min. 2x per show no matter what we're watching.

  • LastKingOnEarth Open minded O (@LastKingOnEarth) reported

    @HBOMaxHelp @isaidfawkyou You try to rewind, it freezes, CC doesn’t work half the time. Hbo is making way to much money for their app to be this inferior

  • Mr_Brooks1914 Agent Burt Macklin (@Mr_Brooks1914) reported

    why does @hbomax hate us so much? Bro I just want to skip back 10 seconds and hear that dialogue again? Can the three people in their IT dept help

  • Ttom925 Tommy Two Masks (@Ttom925) reported

    @nnedimma_ @HBOMaxHelp @umkiannah Lol, it's awful for everyone. Youtube, tubi, Amazon, Netflix are all fine. Disney+ has problems but I can deal with it.

  • lordswrvth Lam, The Druid (@lordswrvth) reported

    after finishing Lovecraft Country and i know why @hbomax cancelled it, so i’l be cancelling my HBO max subscription. You all have an obvious issue with dynamic plots and diversity.

  • 1kimmar Kim Martell 🇺🇸🐶☘️💙🏝🍷🦁 (@1kimmar) reported from Los Angeles, California

    @HBOMaxHelp It's on @Roku. We have EVERY channel (Showtime, Netflix, Amazon, Peacock, Paramount, & more. The ONLY problem we hv is with @hbomax. Terrible app w/Roku. And my husband is a well-known software developer for an international platform, and if HE can't get it to work, IT'S CRAP!

  • ForMelSake Mel.... (@ForMelSake) reported

    @HBOMaxHelp @isaidfawkyou Face it y’all suck I have download chrome just for things to work yuck chrome

  • sofaboyjamie sofa boy jamie hancock (@sofaboyjamie) reported

    @HBOMaxHelp @isaidfawkyou THAT DOESN’T WORK! I been paying for hbo max and can’t even watch shows

  • avzqz1288 Alonzo (@avzqz1288) reported from Anaheim, California

    @HBOMaxHelp why won’t your app work when downloading it on the new Fire Tv Stick 4K?

  • ScotDal112 Scot (@ScotDal112) reported

    @HBOMaxHelp This is on a Roku ultra. Only the HBOMax app is having issues with captions. Some programs (Justice League) have the captions appearing 45 seconds before the audio track. Some programs (Doctor Who) have no captions at all, and other programs (Game Of Thrones) have no issue.

  • Lacey_Gibso LaceyGibson (@Lacey_Gibso) reported

    @HBO @hbomax Who will help me with advice?

  • savageassmickey Mickey Brown (@savageassmickey) reported

    @HBOMaxHelp Thank you. I will do. I appreciate your willingness to solve the problem and appreciate it. Do you want to communicate via messages instead? I really don't want to have any more so called know it all's in our conversation

  • Heauxfessional1 #Triston212 (@Heauxfessional1) reported

    @succession @hbomax Peak #caucasity? #KendallRoy telling #SanaaLathan's Lisa - a Black woman - to work harder. Insert 'mediocre white man hashtag' *here*

  • misscrf #EndTheFilibuster #BlackLivesMatter ✨ (@misscrf) reported

    @HBOMaxHelp I have removed the app and re-installed too. That's not going to help. I don't have this issue with other apps. Your content is A+++ but your app is a C at best.

  • sassyrat ColoradoGrl (@sassyrat) reported

    @HBOMaxHelp @misscrf Takes many tries to get it to load on my MacBook Air. Lots of stops and starts. So frustrating. Fix it!

  • nnedimma_ Nnedi (@nnedimma_) reported

    @HBOMaxHelp @umkiannah Is the plan to solve this issue one customer at a time? Seems inefficient because a lot folks including myself are have these issues and those steps aren’t working. I thought a huge overhaul of the app was coming?

  • comikeyduece Mike Heft (@comikeyduece) reported

    @hbomax app not working on fire stick. Unable to play anything. Went through all recommended troubleshooting steps. Plz help

  • GBABYMYBABY GBABY MY BABY (@GBABYMYBABY) reported

    @HBOMaxHelp The trouble is the app is not worth paying for y’all need to merge with someone or stop ripping people off

  • ashleylizabeth 𝖉𝖔𝖑𝖑 🦋🌈 (@ashleylizabeth) reported

    Bruh, I'm sicky and it's 6:30 in the morning and my app hasn't worked in four days and I just want to watch Gossip Girl, I am begging please fix it 😭 @hbomax @HBOMaxHelp

  • Treevv_ trev (@Treevv_) reported

    HBO deadass has the WORST streaming platform. Bro fix your shut @hbomax

  • The_Real_TLG Lily (@The_Real_TLG) reported

    @HBOMaxHelp @isaidfawkyou HBO Max killed my parents and their life insurance doesn't apply, please help

  • ajsymonee 5 : 2 3 💫 (@ajsymonee) reported

    @HBOMaxHelp **** don’t work y’all should just fix the problem ain’t that what y’all get paid for