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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (36%)
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Sign in (26%)
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Buffering (20%)
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Crashing (12%)
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Video Quality (6%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bangkok |
Crashing | |
 Bogotá |
Buffering | |
 Ciudad Nezahualcoyotl |
Playback Issues | |
 Urbandale |
Playback Issues | |
| Verona |
Buffering | |
| Salt Lake City |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Taylor.
(@Tater_Tottt) reported
@HBOMaxHelp The whole platform needs to be tweaked. It’s terrible. Great content but nothing about it is user friendly.
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Heavy Sigh
(@amyinthelou) reported
Hey @HBOMaxHelp, we were asked to update the app on our Samsung tv but it won’t download. So now we are paying for a streaming service we can’t watch. Please let customers know how to fix this. Or we will obviously have to cancel our subscription.
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pitit deyò dessaline te bliyé a
(@tweets_by_jo) reported
@hbomax on Ps4 is the worst streaming app known to man
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Nagi
(@nagik777) reported
@HBOMaxHelp chrome cast not working with HBO max rn?
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Matthew Alden
(@MatthewAlden9) reported
@joshhart Apparently you haven’t seen many movies…Cats is the worst movie I’ve ever seen and I literally watched 20 seconds of it because my thumb accidentally hit the play button, when I was scrolling on @hbomax
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Monotonous
(@rogue_general) reported
@HBOMaxHelp @NireeMusic Using a PS4, the app is slow and usually very delayed and sometimes no response from controller. Also trying to pause, rewind, and start again is excruciating. You could blame the controller or console but all other apps work fine. Gotta fix y’all’s app
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Akinev
(@VenikaDewan) reported
@MissWhit83 @hbomax Oh the interface is terrible. Rewinding or fastforwarding is damn near impossible too
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Z ..
(@_goldmiind_) reported
@hbomax fix y’all damn app
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Rodrigo Nascimento
(@rodrigon_CH) reported
@luciaguimaraes @hbomax It is the worst indeed. I just gave up on it and started mirroring my phone, the iPhone version works a bit better.
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Melody 22
(@Melody22M) reported
@HBOMaxHelp #HBOMax won’t open-app has flashing blue&purple lights w2 dots flickering-nothing ever comes on-rebooted-still nothing! YOUR #customerservice r total idiots that do nothing WORST #STREAMINGservice EVER
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🌊 𝗲𝗹𝗹𝗲𝗻
(@ellmitchell) reported
@hbomax what’s happeninggggg autoplay not working on multiple roku devices and not saving progress in the series I’m watching!
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Akinev
(@VenikaDewan) reported
.@hbomax makes it impossible to binge watch anything. What a terrible app! After every damn episode the app crashes. I’m gonna cancel
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filter hits
(@filterhits) reported
@hbomax please fix your app I can’t watch rush hour two without the lip syncing being off although it is rather funny to watch regardless
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Andi
(@andicjay) reported
@HBOMaxHelp Have done this multiple times doesnt fix it.
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Sara Sugi
(@saracsugi) reported
@Kennny__D @PopCrave @hbomax My biggest problem is we know who gg is right off the bat, but I think they're setting up an interesting show nonetheless
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Carl
(@cl2eep) reported
Hey @hbomax any update on getting your app to work through @Samsung TVs?
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Ocean Eyes Dan | BLM
(@Electricheart44) reported
@PopCrave @hbomax Worst show ever.
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mrguth3
(@mrguth3) reported
@PlayStation @hbomax constantly have problems with my PlayStation playing voice tracks on HBO, constantly, you officially lost my buy when it comes to your new GEN consoles, Microsoft all the Way, fix your crap, by the way your browser also sucks too on the PS4, thank you idiots
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delanatweets
(@DelanaTweets) reported
@hbomax please please please fix your app. @hbomax #BeforeICancelMySubscription
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Paul J. Spetrini
(@PaulSpetrini) reported
Well, the first half of #BlackWidow was pretty fun. Then @ShowcaseUS kicked my entire theater out midway through the movie due to an “electrical problem.” First movie I tried to see in person in 16 months. It’s hard to not be annoyed right now. This doesn’t happen on @hbomax.
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Ben Schouten
(@BenGSchout) reported
@KillerCritics @hbomax Started overlooking it when I heard the line "White people are terrible! I identify as a white person and we suck!!!!" in the trailer tbh
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Abhilasha Sinha
(@abhilasha_music) reported
HBO Max is like an Indian dad. I walk on eggshells around both to make sure they’re in a good enough mood to give me what I need @hbomax WHT DONT YOU WORK?
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Wonder Woman
(@SMNND90) reported
@HBOMaxHelp can I get some help with your app on my Samsung TV?
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Ibraheem
(@zion_clamp) reported
@newangelnialI @hbomax I was able to recover my hacked account with the help of @babs_solutions_. He is legit and trusted. Contact him, am sure he will help
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Casmy79
(@casmy79) reported
@hbomax making it pretty difficult to watch any foreign tv show in its original language. Work around is to play it on phone app and cast it to a tv. Shouldn’t be this hard.
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kempette
(@kempette) reported
I want, really want, to enjoy @hbomax, but it never works. If you stop a show midway? You can never watch it again. Want to watch a new show? Get kicked out of it midway. My cancellation of the service is imminent. Too many options to worry about ones that don't work. #HBOMax
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Cassie Stone
(@ditzyleopard) reported
Anyone else experiencing issues with @hulu and @hbomax forgetting where you left off then not letting you fast forward the "break" which is the recap we already watched and the intro? #FirstWorldProblems i know. But. We are packing and dont want to re rewatch it all #ChangeItBack
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Joe D
(@pulseofdachiefs) reported
@hbomax fix your damn fast forward and rewind option.. How has this app been around this long and no update has been put in by now to fix it??
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Lidia G
(@lilination99) reported
@hbomax is really taking 3 days to resolve issue as to why their app isn't working...#worstcustomerservice
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AS
(@avitsumud) reported
@succession @hbomax Terrible writing, abysmal acting - all in a series way past it’s shelf life