HBO Max down or not working? Problems, status and outages
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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
- Buffering (35%)
- Playback Issues (30%)
- Sign in (20%)
- Crashing (11%)
- Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bellevue
|
Buffering | 1 day ago |
|
Alpena
|
Buffering | 7 days ago |
|
Palm City
|
Buffering | 7 days ago |
 Saint-Gildas-de-Rhuys
|
Crashing | 9 days ago |
 Leeds
|
Sign in | 9 days ago |
|
Liverpool
|
Sign in | 9 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Crypt Keeper 🇺🇸🇺🇸🇺🇸 (@NBA_REK) reportedMy question is when will we get a quality re-make of The Wiz? I’m sure it would make A LOT of money for whatever streaming service picked it up. @netflix @AmazonStudios @hbomax
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JSD🇱🇰 Associate Spartan (@jinendra_sashan) reported@HBOMaxHelp I need your help
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Eden Gardens (@yvettelynn595) reported@ATT @hbomax @wbpictures IT'S DEC 6 & WE STILL DON'T HAVE SERVICE IN DALLAS CH 8. TEGNA - THIS IS BULLSHIT !! I PAY $174 A MONTH 4 TV THROUGH ATTUVERSE !! NOW I UNDERSTAND WHY CUSTOMERS 'CUT THE CORD' & GO 'ALL STREAMING' - U R HEMORRAGING $$ & YET R SQUABBLING OVER $$$ ?? THIS IS RIDICULOUS !! FIX IT !!
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Ace Berry AIFD PFCI (@Ace376Berry) reported@jay_donnell @hbomax How can I help you make this happen
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Dekkoparsnip Two On The Move (@Dekkoparsnip2) reportedIt's kind of ridiculous that @hbomax doesn't have this available right now, they should get on that after they fix their chromecast buffering issues
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GFTV (@GhostFceTV) reported@hbomax @HBOMaxHelp @Xfinity i cannot link (or sign in) using my Xfinity primary account. When I do log in it brings me to xfinity asking me to pay for HBOMax but I’m already subscribed and tech support at xfinity said I need to contact HBOMax this is crazy PLEASE DM ME
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LBJ56 (@307Lbj56) reported@hbomax fix your app not working on my fire stick
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Sit on it Potsie! (@Pussycat421) reported@TeamCamiC @DIRECTV @hbomax I hope you dumped them. I have to get a third smartv so I can eliminate Direct. Over 20 yrs and I'm done. Their prices are insane. Customer seevice help was taken from US & sent to India. Prices go up, service goes down. It's the AT&T motto.
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PsychoJosh (@PsychoJosh502) reported@hbomax When you going to work on Roku? I'm close to canceling my service.
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GFTV (@GhostFceTV) reported@HBOMaxHelp @HBOMaxHelp i need someone from your technical department to actually look into it. I’ve done all the troubleshooting you suggest on the help page. ive tried 4 different devices to sign in @comcastcares xfinity couldn’t help said it was an issue on your end
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Deborah Legow Schatz (@dlschatz) reportedSo now that Warner Bros. is putting its new releases on @hbomax, will @comcast get its act together and get the streaming service onto its TV platforms? Big problem for HBO subscribers with Comcast. @comcastcares
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Hale Cryderman (@mungeonXdaster) reportedThe fact that in the year of our lord 2020, @HBOMaxHelp S T I L L can't figure out giving people manual quality control is frankly embarrassing. Youtube has been doing it for like 15 years, yall.
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Katz (@KatzInfGang) reported@Cdog89 @hbomax A lot of small functionality issues make it annoying, but mainly it super lags/jumps around when trying to browse. Great content though
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Christine Grabo (@ckgrabo) reported from Chandler, Arizona@HBO @hbomax Why can I watch #TheFlightAttendant on my phone app, but cannot find it on the TV channel?? #Help
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Lakers in 6 (@cleric7) reported@hbomax the search option stopped working on my Samsung TV with your app about two weeks ago, your tech support was zero help. good job
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Chris Cox (@CoxChris2019) reportedTo @UniversalPics I am tired of your $20 rentals. You should follow @wbpictures example and work with a streaming service. I am signing up with @hbomax just for this reason. If you keep up with the $20 rentals I will actively avoid Universal films Cinemas included when available
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codfan7132 (@codfan7132) reported@DIRECTV @hbomax Cant even watch the cbs NFL game only game on at 1pm till 4 pm then fox has a game i am sure you are looking to take away fox channel also. Direct tv the worst customet service since AT&T took over
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Pegasus Warning (@PegasusWarning) reported@hbomax and @Roku can you please work it out? This is #soextra #ridiculous and #frustrating
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GFTV (@GhostFceTV) reported@HBOMaxHelp Yeah been there done everything that says. Not working
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Bodacious Babe ♻🍉 (@Mustache_Kid) reported@HBOMaxHelp Having trouble getting the code through to our firestick with our hbo max subscription. When I enter it through phone and computer it says the code from our firestick hbomax app is invalid.
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Louis Malleware (@LarryDavis2099) reported@horrowfide @hbomax cant use that at work, where i do my TV viewing...
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GFTV (@GhostFceTV) reported@HBOMaxHelp Yeah been there done everything that says. Not working
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Jaime Chandra (@jaimechandra) reported from Orlando, Florida@HBOMaxHelp Your troubleshooting is funny. Really, your app needs help & the search needs fixed.
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charles white (@Cdog89) reported@KatzInfGang @hbomax How is it unusable?
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Kenny Oatman (@KMOatman) reported@LindsayMpls @hbomax What are you using it on? I've had minimal issues with my newer Google TV. Not tried it yet on the Firestick. Roku hasn't worked out a deal with them yet.
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Joshua (@Mr_Smallwood) reportedThe @hbomax app on the PS4 is just simply awful.
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charles white (@Cdog89) reported@KatzInfGang @hbomax That's a weird u.i. issue I would say It could be internet related but you're smart enough to identify that as the issue if it was the problem!
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Sit on it Potsie! (@Pussycat421) reported@TeamCamiC @DIRECTV @hbomax I hope you dumped them. I have to get a third smartv so I can eliminate Direct. Over 20 yrs and I'm done. Their prices are insane. Customer service help was taken from US & sent to India. Prices go up, service goes down. It's the AT&T motto.
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a smol bitey gremlin (@c0astalliberal) reported@HBOMaxHelp It does work, and it forces updates on the app. It doesn’t matter though, I cancelled it. Honestly most of the reason is bc of HBOMax not being on Roku, and we’re not replacing all of our Rokus with new ones for HBO. This is just a mess.
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Sasha ✏️ (@SashaRachel1) reported@hbomax my only issue with @FlightAttendant is that you do NOT take a double decker train out of Penn Station to get to Westchester...