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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (27%)
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Sign in (22%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Utrecht |
Buffering | |
 Firminy |
Crashing | |
 Queens |
Video Quality | |
| Columbia |
Buffering | |
 Vancouver |
Crashing | |
| Genoa |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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BLMG
(@BeatLockz) reported
@GameOfThrones @hbomax Truly disappointed in a show that we thought was one of the best. Chances of rewatching this is low because u know how terrible it ends. Nobody was expecting a fairytale Disney ending. But damn that was a terrible ending . Only the ending of the TV show LOST might’ve been worst.
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Dr. David R.
(@ThenotfakeDavid) reported
@hbomax Normally I'd watch something on your app, but considering half the **** doesn't have sound for some reason, guess I'll find something else. Tried everything on your site to fix. About 3 seconds away from cancelling the service completely. Your SMS Chat "help" was a ******* joke.
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thepigjedi
(@pigjedi) reported
If the Doc. Exterminate All Brutes on @hbomax dosen't make you feel a certain way about humanity.... you are broken. I have a feeling we were all taught history very, very wrong.
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breaver
(@breaver1) reported
@GameOfThrones @hbomax Even HBO can’t post high resolution video on Twitter. That’s called Twitter equality of low quality video privilege. Everyone is in equally poor state.
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Nicholas Busch
(@WickedSkippy) reported
@hbomax able to watch other stuff, not able to watch Godzilla vs Kong because it stops for a second or 2 every 10 seconds. Anyone else having this issue?
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lil' lil
(@lil_nauseous) reported
Hey @HBO and @hbomax why do your websites and streaming apps always glitch? Like, always always? I pay the most for your service and am consistently let down by the quality of your streaming (which sucks because your content is great) 😐
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breaver
(@breaver1) reported
@GameOfThrones @hbomax Even HOB can’t post high resolution video on Twitter. That’s called Twitter equality of low quality privilege. Everyone is in equally poor state.
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William Shelton
(@WC_Shelton) reported
@hbomax i am freaking begging to get your **** in order. EVERY GOD DAMN THING i try to watch needs to stop and buffer like every 12 seconds.
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Tony Berner
(@TonyBerner1) reported
@PrimeVideo I subscribed to @hbomax and I am still being told when I try to login that my account is not active. Please advise.
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Angel Rivera
(@RecIusiveRacer) reported
@HBOMaxHelp been getting a lot of error codes today. What is happening? Most recent service code: H-1b4bc87c-a317-47c0-ec01-a0d6688ddfdd
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King Thor ⚡️
(@CosmicKing_Thor) reported
@randomman217 @GameOfThrones @hbomax 6 movie length Emmy award winning episodes that were extremely high quality and the rest of the story was given to them by GRRM. They didn't get fired from sw, they took a $100M payday from Netflix to make shows instead.
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James Gideon
(@JamesGi30624171) reported
@hbomax Can you make your app suck less. It's constantly buffering and I dont have any issues with Netflix, Hulu, Amazon Prime, Disney+ or Discovery+ so maybe look into something less ****.
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sarah.barsom
(@sarahbarsom_) reported
@BarchieUpdates @WriterRAS @hbomax I want to know why the world this thought even exists. Like seriously, fix yourself. Why would you ship b*rchie? I am discusted.
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aem 🇺🇸
(@AEM_Marshall) reported
@hbomax Fix the gray line on the right side of my tv...please
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Jon Blaire #FBR #Resist 🌹🌊✌💙🎶
(@JonBlaire) reported
@donnaleeforte @HBO @hbomax They're horrible. Netflix, Peacock, Hulu, and Amazon all work great with my cable box. But the one app I get through my cable company doesn't work. Ridiculous.
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M.C.
(@ZELDASBABYDADDY) reported
@hbomax Your app on samsung tv has a full length gray bar down the side of the picture during playback, just started this week. Very distracting. App is up to date and even tried reinstalling it. Needs a fix
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Dr. David R.
(@ThenotfakeDavid) reported
@HBOMaxHelp, I'd love to watch something on your app, but half of it doesn't have sound. Tried everything on your site to fix. About 3 seconds away from cancelling HBO Max. Your SMS Chat "help" is a ******* joke. Sent my phone number, but not expecting an actual call.
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k a y l y n✨
(@_kalexandria) reported
why does your app force quit after every single episode?! fix this!!! @hbomax @HBOMaxHelp
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Dr. David R.
(@ThenotfakeDavid) reported
@HBOMaxHelp Forget it. I went on Reddit to figure out the issue.
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PuertoBlack
(@PuertoBlack3001) reported
@GameOfThrones @hbomax Bran the broken?? Really?
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Lastashio
(@Latashio) reported
@HBOMaxHelp have you guy's tried resetting your routers/modems SO YOUR SERVICE WILL WORK WITHOUT BUFFERING or investing in servers that aren't from the 90s? $15 a month to watch a loading bar, you guys are the tv service comparable to the elevator ride in Mass Effect
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Danny
(@dekaywood) reported
@marcmaron @hbomax Does it give any ideas to those who need help getting others out who are stuck in that world?
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Karl Jean 😈
(@KAKARLLS) reported
@HBOMaxHelp I just exit the show and restart it and it plays as normal. The error just shows up randomly in the middle of the show.
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Gator
(@GatorEdge15) reported
@HBOMaxHelp Yes hello I have a small problem, when I watch your service on my Ps4 it takes for ever to load the next episode it works perfectly fine on my Ps5 and Roku but not on my Ps4 do you know why this happens?
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Nealsky
(@nealskyBBN) reported
@HBOMaxHelp Any idea when the issue with Samsung TVs will be fixed?
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Gerald
(@ThatGeralT) reported
@HBOMaxHelp Seems to be working for now. What is wrong?! I turn off wifi, works fine at home, go to work - it gives errors :/
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Kate Fried
(@kate_fried) reported
@marcmaron @hbomax I couldn't sleep, so I started watching it after I saw this post. Holy cow, what an insane rabbit hole. I need to tear myself away to do work, but I will certainly be thinking about this for a while.
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Dr. \../
(@BlackSabbath22) reported
@HBOMaxHelp Still no fix for the white bar? Let's all cancel until fixed
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Ben Goldberg
(@bflgoldberg) reported
@HBOMaxHelp I have sent a private message. The white line glitch is still happening for me. Any update on when this will be fixed? It has been not working for about two weeks now. Thanks!
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Knight Hawk
(@KnightHawk882) reported
@hbomax Can you please fix your buffering @hbomax