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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (35%)
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Buffering (27%)
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Crashing (17%)
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Playback Issues (17%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Schaumburg |
Buffering | |
| Lancaster |
Crashing | |
| Columbus |
Buffering | |
 Manaus |
Sign in | |
 Bilbao |
Sign in | |
| Waukesha |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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kog1
(@kog1) reported
@jaylynstoesz @HBOMaxHelp Dear Intern, be glad you are not a Verizon customer who lost work for a year during the Pandemic through no fault of your own. You get behind on bills and Verizon cuts off your service when you desperately need your phone for work contact!!! Verizon is cruel !!! 😡
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Silfen
(@silfen2) reported
@LolaSkyWelker @HBOMaxHelp It’s a poorly coded app and service, no good engineers on the team, so no proper software development practices followed, most likely the entire system is full of spaghetti code. Once you work in software you can easily spot all the symptoms, this service is full of it
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Abigail Rose
(@noAbbehFoYu) reported
@hbomax why are Westworld season 1 episode 6 and 7 missing from the app/website? I'm getting this error when trying to load them externally. Service error: H-f7698d7e-6a50-4f89-f9a6-6b5c2ee0516cLoading
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Vijay
(@cuttingchai666) reported
@HBOMaxHelp Dear Intern, I once ran an update statement without a 'WHERE' clause in production thinking it was development environment. Worst part, it was an auto commit database. Happens to everyone. To err is human.
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HashBrown Kid
(@2Salty_Liquid) reported
At one point I'd like for @hbomax to let me verify my email instead of sending me verification links that don't work
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Let's Tapp Let's Tapp Future Tapping Game Oh Yeah
(@smileyuiop) reported
@XfinitySupport @hbomax Hey, trying to find something on how to get the "free HBO Max" promo (June 17-21) on my X1 to work. Tried the TV sign-in w/ my Xfinity account but it just leads to a page telling me to buy it. Any idea what's going on?
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Rachel Bossard
(@RachTheRapper) reported
@hbomax has the worst customer service I’ve ever experienced
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kog1
(@kog1) reported
@SulaimanZakaria @HBOMaxHelp Dear Intern, be glad you are not a Verizon customer who lost work for a year during the Pandemic through no fault of your own. You get behind on bills and Verizon cuts off your service when you desperately need your phone for work contact!!! Verizon is cruel !!! 😡
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kog1
(@kog1) reported
@AceSteveC @HBOMaxHelp Dear Intern, be glad you are not a Verizon customer who lost work for a year during the Pandemic through no fault of your own. You get behind on bills and Verizon cuts off your service when you desperately need your phone for work contact!!! Verizon is cruel !!! 😡
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kog1
(@kog1) reported
@nowthatsbaloney @HBOMaxHelp Dear Intern, be glad you are not a Verizon customer who lost work for a year during the Pandemic through no fault of your own. You get behind on bills and Verizon cuts off your service when you desperately need your phone for work contact!!! Verizon is cruel !!! 😡
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Just a Guy
(@Gamma_Leo) reported
@HBOMaxHelp I have to ask, I unsubscribed awhile ago. A. That never did work. B. When will that crap be fixed?
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kog1
(@kog1) reported
@Caissie @HBOMaxHelp Dear Intern, be glad you are not a Verizon customer who lost work for a year during the Pandemic through no fault of your own. You get behind on bills and Verizon cuts off your service when you desperately need your phone for work contact!!! Verizon is cruel !!! 😡
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kog1
(@kog1) reported
@TinkerSec @HBOMaxHelp Dear Intern, be glad you are not a Verizon customer who lost work for a year during the Pandemic through no fault of your own. You get behind on bills and Verizon cuts off your service when you desperately need your phone for work contact!!! Verizon is cruel !!! 😡
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kog1
(@kog1) reported
@Hoey1 @HBOMaxHelp Dear Intern, be glad you are not a Verizon customer who lost work for a year during the Pandemic through no fault of your own. You get behind on bills and Verizon cuts off your service when you desperately need your phone for work contact!!! Verizon is cruel !!! 😡
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kog1
(@kog1) reported
@lindahasavoice @HBOMaxHelp Dear Intern, be glad you are not a Verizon customer who lost work for a year during the Pandemic through no fault of your own. You get behind on bills and Verizon cuts off your service when you desperately need your phone for work contact!!! Verizon is cruel !!! 😡
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Victor Romero
(@VictorR65120907) reported
@hbomax Your service gave me a ******* error message when I tried to play a program!! I hate you!! I hate streaming!!!! FIX IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Lola
(@LolaSkyWelker) reported
@HBOMaxHelp Both of my Firestick devices. It’s not the device - it’s your app. Everything else works properly; meanwhile @hbomax errors, crashes (requiring app restarts), and freezes often - it’s impossible to fast forward, rewind, or go to next episode/selection without issues.
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kog1
(@kog1) reported
@gesmer @HBOMaxHelp Dear Intern, be glad you are not a Verizon customer who lost work for a year during the Pandemic through no fault of your own. You get behind on bills and Verizon cuts off your service when you desperately need your phone for work contact!!! Verizon is cruel !!! 😡
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kog1
(@kog1) reported
@Uberest_Uber @HBOMaxHelp Dear Intern, be glad you are not a Verizon customer who lost work for a year during the Pandemic through no fault of your own. You get behind on bills and Verizon cuts off your service when you desperately need your phone for work contact!!! Verizon is cruel !!! 😡
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Anxious epileptic
(@KoriRuff) reported
@Caissie @HBOMaxHelp I knew I couldn’t access other people’s calendars so I didn’t worry about keeping private stuff on my work calendar. Until one day a colleague commented “Why do you have the privacy setting on your calendar set to public?” Yeah, so that was embarrassing.
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Sava
(@UnicornTickles) reported
@jeysey123 @HBOMaxHelp Lol I mean I’d rather hbo max just help since it’s their damn service that allowed a hacker to change the email on the account. And I’m skeptical of some rando on Instagram getting my account back. Who are they? Why are they able to do what the company itself can’t?
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kog1
(@kog1) reported
@rose_w @HBOMaxHelp Dear Intern, be glad you are not a Verizon customer who lost work for a year during the Pandemic through no fault of your own. You get behind on bills and Verizon cuts off your service when you desperately need your phone for work contact!!! Verizon is cruel !!! 😡
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kog1
(@kog1) reported
@0n3ManW0lfpack @HBOMaxHelp Dear Intern, be glad you are not a Verizon customer who lost work for a year during the Pandemic through no fault of your own. You get behind on bills and Verizon cuts off your service when you desperately need your phone for work contact!!! Verizon is cruel !!! 😡
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Mikedavid
(@mike09875) reported
@HBOMaxHelp It didn't work on my iPad or my fire stick, but you don't need to worry about I already cancelled my subscription. It's never worked right and I've already been through the runaround with your customer service.
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funny guy
(@jerrynotwest) reported
@HBOMaxHelp there’s numerous issues with slow speeds and not being able to watch certain shows sometimes due to loading screen freezes, but the typing screen on all of my streaming devices is so slow only for hbomax. Sorry but this is an annoyance.
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terrance edwards
(@timmylil) reported
@hbomax if iget a error 905 when I try and watch rick and morty I will cancel and put on my pirate hat mattey
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Martin Antony Smith
(@Smiffster73) reported
@HBOMaxHelp Dear Intern, at my 1st on-site visit to a customer in the 1st minute I had to look into an issue. I was typing a command "select count" fruitlessly for ages while being watched by 6 people inc the VP of IT. I couldn't get it working until the VP said "you missed the O from count"
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Opinionated Journal
(@opinionated_j) reported
@HBOMaxHelp Where does the intern have money to volunteer for your billion dollar company? Who pays for his gas to get there, food, clothes, and student loans???? Shame on you & others who see fit to swallow all the profits & make billions using young slaves to do work for you! 👎🤮
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Thomas Mernin
(@MerninThomas) reported
@resist_panda @HBOMaxHelp Well there’s your problem right there
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kog1
(@kog1) reported
@HBOMaxHelp Dear Intern, be glad you are not a Verizon customer who lost work for a year during the Pandemic through no fault of your own. You get behind on bills and Verizon cuts off your service when you desperately need your phone for work contact!!! Verizon is cruel !!! 😡