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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (37%)
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Buffering (30%)
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Crashing (16%)
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Playback Issues (15%)
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Video Quality (2%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Mobile |
Sign in | |
 Nuevo Laredo |
Sign in | |
| Ocala |
Sign in | |
| Tonanitla |
Buffering | |
| Titusville |
Sign in | |
| Newbury |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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WilloVision
(@WilloSF) reported
@dmellitz @HBOMaxHelp @mgsiegler Oh gods 100%. They managed to fix playback from crashing the app but all other useful features have been next. Put back of the Apple API. What is the problem here? Somebody’s ego? It’s certainly not functionality efficiency.
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KamenRiderFurry (StarCaesar Fanclub Captain)
(@KamenRiderFurry) reported
@HBOMaxHelp finally has stuff I wanna watch and the apple tv controls are broken. Wonderful.
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James Aslaksen
(@JamesOnTrack) reported
@HBOMaxHelp Just got the latest tvOS update and the crazy scrubbing issue has at least been resolved. But the new 💩 UI persists, doesn’t allow skip +/- 10 secs & pauses playback while choosing subtitles, among other things. Still a downgrade vs the native API, not a “delight” as promised!
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𝖏 𝖔 𝖗 𝖌 𝖊
(@jgomez89) reported
@hbomax fix the Apple TV app, uglies.
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Gregory Ruiz-Ade
(@gkra) reported
@HBOMaxHelp By "unfortunately created issues" you mean "made using HBOMax a horrifically bad experience", right?
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Isaac's Haunted Beard
(@IsaacsHauntedB) reported
@SeanNarrates @hbomax Streaming's so infuriating sometimes. It's weird cuz, I think different people have had awful experiences w/ different platforms. I wonder if location matters? I live in Hawaii & HBO Max plays perfectly for me, but Shudder has always been ******. Others have no problem w/Shudder.
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Elvalle956
(@Elvalle9561) reported
@hbomax I'll restart my subscription when you fix your app.
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Random Knowledge
(@RandomKnowledg8) reported
@HBOMaxHelp If u cant repair the app and replace worst copy of conjuring peoole will definitely sue u. Its high time for hbomax to Provide good service for customers
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@cabbyjr
(@CabbyJr) reported
@HBOMaxHelp For some reason, this movie is not working on our TV! Other movies will stream but this one won't! We use Comcast! Any known issues with that service happening? #DoTell
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Mo
(@mosxphotos) reported
@hbomax why does your app always glitch!!!
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Trevor Clark
(@trevoclark) reported
@hbomax you broke the ******* Apple TV app. When are you going to fix it?
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the rAv
(@jubuloo) reported
.@hbomax your new Apple tvOS app update is terrible. Consider focusing on content and use the proper SDKs from companies who focus on software and UX.
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yesmina
(@yesmina43628521) reported
@jordannwelchh @HBOMaxHelp My account got same similar issue.. i contacted support services but they wouldn’t help me...I got referred to globaltec_consultant on Instagram and they were so helpful and reliable. Am sure they can help
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Sue Ellen Lansbury
(@LansburySue) reported
@hbomax Imagine paying for a service that doesn’t even work
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DutchDutch
(@DutchWasTaken) reported
@hbomax Hey HBO! My service has been stuck in spanish with no way to change it. I called HBO Max support and they were no help. Please fix the issue!
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Alair Abernethy
(@Alairthephoenix) reported
@starwynd @hbomax no kidding. Constant problems. CC doesn't work and when it does it's highly out of sync with the video
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III.
(@C3A___) reported
@hbomax bro y’all app is terrible
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The Lab Athletic
(@TheLabAthletiCC) reported
@HBOMaxHelp Whose “bright” idea was it to update and change the interface of the play, pause, rewind and fast-forward features on @hbomax ? It’s unusable. You can’t use it AT ALL on Apple TV’s. You go to rewind or skip forward 10 seconds and it skips and slides 7 minutes back and
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shannon
(@attilathehoneyb) reported
@MosesStorm @hbomax So like, I was there and the BH has a plumbing problem they should really get looked at... But, other than that, great show!
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Micheal lopez
(@mrloPez9208) reported
@HBOMaxHelp It didn’t help at all
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Fimbo Jisher
(@JisherFimbo) reported
@hbomax Why is your terrible app not working?
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The Lab Athletic
(@TheLabAthletiCC) reported
@HBOMaxHelp mechanics and basics of the actions. This needs fixed/patched/changed/updated immediately. It’s not hard. Idk how this even passed testing. It’s like scrubbing on YouTube, or old school phone videos, but worse. It’s 2021, please do 2021 things. Please fix.
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eussojbad
(@eussojbad) reported
@hbomax FIX THE DAMN APP!!!! I can’t rewind, fast forward or even PAUSE!!! Don’t ruin my only will to live
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steven rogers
(@thirdmonster) reported
@hbomax New HBOmax player (Apple TV 4K) broken. Can’t pause without “slipping” fwd/bkwd on timeline. Can’t skip forward/backward by 15 sec (no option and Siri is disabled if you ask “what did he say?” She won’t backup and turn on subtitles). Aesthetically off-putting interface.
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Random Knowledge
(@RandomKnowledg8) reported
@HBOMaxHelp Snyder cuts banner mentioned as dolby vision and 5.1 and it plays correctly Conjuring 3 banner mentioned Dolby Vision/Atmos and playing a bad copy of dolby vision (never seen worst dolby vision content than this) dolby atmos not playing
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stella lopez
(@stelkbusta) reported
@AJemaineClement @TheCW @hbomax Why didn’t you work on Shsdows season 3? Were you just too busy?
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My Name Is Chapel
(@mynameischapel) reported
.@hbomax please fix your busted *** PS4 app
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The Lab Athletic
(@TheLabAthletiCC) reported
@HBOMaxHelp Thank you very much for your reply. I hope it is fixed soon. There are bigger issues in the world, yeah, yeah I know. But my time is precious for a product a pay for expecting to work as advertised, especially from such a major company as you. So, thank you for taking the time.
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Tee
(@Tee52349776) reported
@HBOMaxHelp The Amazon Firestick and Roku devices are also having problems. We are getting multiple error messages when using autoplay, as well as having problems rewinding and fast forwarding. The app also sometimes freezes when an episode ends and doesn't go back to the home screen.
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Pillow
(@pillowcutter) reported
@HBOMaxHelp While you’re “hard at work” trying to fix something that you broke on purpose, will I get a refund for my subscription? Because I’m currently paying for an app that does not work.