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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Crashing (34%)
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Sign in (25%)
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Playback Issues (19%)
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Buffering (18%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barcelona |
Sign in | |
 Bismarck |
Sign in | |
| Kingston |
Sign in | |
 Belém |
Playback Issues | |
 Gondecourt |
Playback Issues | |
| Joinville |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Previa Raul
(@RPrevia) reported
@AndJustLikeThat @hbomax I was excited to watch it….now, not so much. Not sure if it’s worth subscribing to god-awful HBO Max.
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robert maynard
(@mknightstalkerx) reported
@HBOMaxHelp did we fix the issue with, birds of prey from being PG-13 back the, R rated version of the movie?
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Ryan Horton
(@ryanhorton) reported
Hey, @hbomax: I can’t believe I pay money for your awful app that plays the video on less than half the attempts. Maybe y’all should hire away some of the guys who work on Netflix’s app so it’ll, you know, work. You can and should do so much better.
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Meditation Mami
(@MentionMeT) reported
Going down as the worst app in history @hbomax
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Amy
(@thewalkandtalk) reported
@HBOMaxHelp - are you having tech issues? The app isn’t working on @GetSpectrum - we’ve restarted etc. - help!!!
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Nope
(@DeadEEJJ) reported
@HBOMaxHelp how is it that after all this time Gomorrah season 4 and The Immortal can still only be watched in that awful dubbed English? I thought this was getting resolved
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Anna Wåhleman
(@Annzipannzi) reported
@marie_the_third @hbomax Even though I hate the problem you have, I am glad I'm not the only one with the problem, seems to be a lot of people have the same issue. Subscriber from Sweden.
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sylvanas
(@Sylvanas51) reported
@gossipgirl @hbomax You screwed up this version is utterly awful
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It's Me, Margaret
(@MargaretMenefee) reported
@ewthor @hbomax The worst being the soccer coach.
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Brett Davis
(@crash777davis) reported
@HBOMaxHelp Confirmed. Worst media app ever. I’ve downloaded 6 shows on other platforms and HBOMax has shown a fault downloading 4 times. Need to call the guy or gal who developed the NETFLIX app. Whomever HBO used is inept.
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Dennis Alcantara
(@D_nnis_1) reported
@HBOMaxHelp Hi, these steps didnt work. Looks like the update isnt avail yet for apple tv 4k. My ipad has the current version as that update was avail for some reason and now I can turn off subtitles on ipad.
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Shellie Harmon
(@shellie61) reported
@soledadobrien @hbomax How can I help?
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Ashley Kelly
(@shl33yk) reported
from
Boston, Massachusetts
@hbomax fix yourself
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Michael Alvarez
(@michael2188) reported
@VikingLaxMomto3 @DIRECTV Must be something in the air… I was air-streaming @hbomax today and the language kept changing. I couldn’t figure how to fix it so I gave up
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Melissa Melson
(@MnMtherapist83) reported
@hbomax Your app always has issues streaming though. All the rest play and no matter what I play it won’t start or stops playing part way and won’t restart. This is a lot per month for something that has trouble. What can we do ?
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Olivia Ciappa
(@OlivierCiappa) reported
@hbomax Is it that hard to upload them in 4K Dolby Vision Atmos ? Do you need help ? Why don’t you ask all the other streaming services ? They all know how to do…
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jawn the third
(@trijws) reported
@hbomax the way ur app sucks. Can download stuff and in airport mode it won’t work after a few pauses or when u first open it in airplane mode “title can not play” like get on Netflix’s level.
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Alan Baghumian
(@AlanBaghumian) reported
@RokuSupport @HBOMaxHelp Just signed up for HBOmax on my new Roku stick and the app just closes down. Apparently it is a common problem. Any fix or @hbomax is a joke?
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Cosmic Green Witch 🪄
(@cosmicbrujita) reported
@Mama_JesseJane @hbomax @warnerbros Absolutely! Taking a whole family to the theater is disgustingly expensive these days. Taking kids out is a lot of work as well. I wish Disney would at least go back to doing their $29.99 releases. It would benefit a lot of people.
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Bobby in the Middle
(@MiddleBobby) reported
@marie_the_third @hbomax Hey @hbomax. Same problem here. Subscription in Spain, watching it on Android app
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Ryan Horton
(@ryanhorton) reported
@HBOMaxHelp An iPad. The iOS software is up-to-date and so is the HBOMax app. I’ve rebooted it multiple times in case that was an issue, and I’ve got fast internet that streams Netflix, Prime and YouTube without any issues.
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i don’t think 🏰
(@brattyyana) reported
@hbomax fix your episode listing of Steven Universe, how do you not even have the show in the right order ?
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ً
(@_SMYRK_) reported
Yo @hbomax I know y’all see the tweets about y’all ****** interface, y’all not tryna fix that or what?
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Mal
(@ItsTahmal) reported
@hbomax @HBO please fix your god awful app
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JaneBlackwell
(@Jane_Blackwel) reported
@llcoolj @hbomax Who will help me with advice?
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jim Lochner
(@JimLochner) reported
@hbomax @succession Don't know what to make of Kendall Objectively he's right, there was scandal on the WayStar cruise line, swept under the rug But has alienated all other Roys 2 more yrs of @Succession Maybe all will work out
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Uoyni Cid
(@Did_It_Best) reported
@hbomax YOUR APP IS TRASH!! FIX THE DAMN BUGS
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StutheNJBatDad
(@GreenbergStu) reported
@sasha_author @AndJustLikeThat @hbomax I think that Friends was ridiculous and I never understood the appeal. I have the same financial/ relationship issues (if not more) with Seinfeld as I do with SaTC
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𝕭𝖑𝖊𝖆𝖈𝖍𝖊𝖉 𝕱𝖑𝖔𝖜𝖊𝖗
(@immafuckingrat) reported
Yo @hbomax. Why tf am i paying for a service that doesn't work. I've restarted my TV three times, hard system restart, and still ur app won't play the show i wanna watch. I hit play and it just loads a bit before kicking me out. If ur gonna charge more for it make it usable.
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Alan Baghumian
(@AlanBaghumian) reported
@HBOMaxHelp OK, got this figured out. Somehow, when you sign up for a 30 day HBOmax trial on a new Roku device, the account is being created on HBO but it does not work. Turns out going to HBOmax website and doing a password reset fixes the app issue on Roku. At least it did in my case.