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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (32%)
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Buffering (29%)
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Sign in (20%)
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Crashing (14%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rowlett |
Crashing | |
 Paris |
Buffering | |
| Aurora |
Sign in | |
| Écully |
Crashing | |
| Washington, D.C. |
Sign in | |
 El Pueblito |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Cat
(@SoNotKidding) reported
@HBOMaxHelp Fixed it. Seems like the HBO app doesn’t support Dolby Digital over HDMI, so I changed the audio setting on the Fire Stick back to “automatic.” Seems like an upgrade that could be made for the app, but the issue is resolved now. Thanks!
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Chris Wright-Garcia🖖
(@ChrisWrightActs) reported
@VictoriaMahoney @hbomax Double-clicking the TV button on the Apple Remote brings up the force close option which seems to always work for me.
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Michael J. McDonald
(@MiguelMcD) reported
@VictoriaMahoney @hbomax Was just looking online for this same damn problem. I need two finish Episome 3 of Kate Winslet‘s weird accent
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The Mark ᶜᵒˡᵉ of the Beast
(@viznix) reported
.@hbomax seriously, I love you, but your **** is ALWAYS ******* up. I don't know what it is, but I constantly have issues and yours is the only streaming app I have problems with
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Yes, You're Racist
(@YesYoureRacist) reported
@iucounu @hbomax It was like 20 years ahead of its time – its main problem was just that it was made in the 90s
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Gina Obewan
(@SmilinChica) reported
@HBOMaxHelp I checked my connection and its fine. All my other apps such as Sling, paramount plus, Disney plus work without issues.
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jake.
(@CrazyJekyll) reported
@calscruby @hbomax @MKMovie Complaining abt the script is fine. It makes the fight scenes feel like there is no weight or impact. I wasnt expecting a good script but my god was the script terrible. Characters that are not named scorpion, subzero and kano felt bland and weak. Its a fair criticism.
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Gina Obewan
(@SmilinChica) reported
@HBOMaxHelp I gave you my device. Are you going to help me?
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Dr. Chad - vaccinate & mask up!
(@challer49) reported
@hbomax on @Roku device: Was watching Valley of Tears in Hebrew with subtitles. Suddenly the subtitles disappeared - can't get them back. What gives? The English-Hebrew display only says "He" now for Hebrew. Is that any help?
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Andrew Hord
(@HordAndrew) reported
@Chris_PoV @HBO @hbomax Got herself in trouble lol as soon as Captain showed up was like she in trouble
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𝓑💕
(@xxblw) reported
@hbomax hi this whole month my app hasn't worked but y'all still took the money for it. Fix it
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XR62MB
(@MbXr62) reported
@hbomax showing again... 3 flashing dots. The service now goes down every single day and for long periods of time. Terrible.
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Ebony Sarah
(@EbonySarahOC) reported
@Pdub925 @hbomax Me too. Were you able to fix it?
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Gaara436
(@Gaara436) reported
@hbomax @MKMovie This movie sux 3 poeple needed to be recast badly story is terrible soundtrack only thing worth while
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Gina Obewan
(@SmilinChica) reported
@HBOMaxHelp btw this leaving a customer to fix their own issues isn't troubleshooting or good customer service. Thank for being a brink wal and not listening
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Pathossism
(@pathossism) reported
@GodzillaVsKong @hbomax Someone please help me here, sorry I cannot brain. So there is another world deep in earth core and it has Sun, mountain and trees? Huh??
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Nealsky
(@nealskyBBN) reported
@HBOMaxHelp Thanks for resolving the issue with Samsung Smart TVs. A+ for customer service.
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Gina Obewan
(@SmilinChica) reported
thanks @hbomax for leaving my issues unresolved. Regret signing up. Now I have NOTHING I can't watch til August. THEN I'M DEFINITELY CANCELING. Tech support my ***. Do you guys EVEN fix anyone issues? I bet from your negative reviews. I'M NOT ALONE Total rip off
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Dylan Andrew
(@TheGl4ssGhost) reported
@wbpictures @hbomax **** you guys and your awful decision making. Y’all really done pissed off the fans now #RestoreTheSndyerVerse
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j a m e s
(@mileycyrusat55) reported
@HBO @hbomax Worst storyline ever.
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Fox Cooper 008❗
(@FoxCooper008) reported
@calscruby @hbomax @MKMovie Annihilation has assbustingly hilarious terrible acting. **** has the production value of a homeless puppet show
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gooner frankie
(@Frankieisfat) reported
@hbomax @MKMovie Y’all wanna fix the app for @SamsungTV because I can’t even load into the app
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TheRudim3nt
(@TheRudim3nt) reported
@MrHandSurgeon @nerdist @hbomax Whose "we"? The general consensus is, when the writers of GoT didn't have GRRM holding their hands, they produced a beautiful-looking but otherwise terrible story. The writers simply weren't up to the task.
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Michael John
(@bowtiedbeyonce) reported
@HBOMaxHelp @r8terfan99 Can you help me too? The app keeps freezing on Apple TV
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Philip Weakly
(@pjweakly) reported
@hbomax @HBOMaxHelp why do I have to delete and reload #HBOMax from my @AppleTV after each episode of GOT? I haven't had any other issues.
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Gina Obewan
(@SmilinChica) reported
@HBOMaxHelp That didn't help. I barely got 5 seconds of viewing time.
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Kyle
(@TweetOfKyle) reported
Anybody else have issues with @hbomax loading on Samsung TVs? Mine will just load and load and load forever and nothing. It happens a lot when I try to go back to the Home Screen but sometimes I can’t even open the app.
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Gina Obewan
(@SmilinChica) reported
@hbomax they removed me from commenting on their post. So because I have a problem your blocking me. That very unprofessional of you guys. Blocking out those who have issues because you CAN'T FIX IT
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Jeffery Zavadil 🌹✊🏼
(@JefferyZavadil) reported
Hey @hbomax why do I have this Eternal Recurrence nightmare of you thinking I need to renew my damn subscription every month? With no way to even easily do so? If you can't remember that I regularly pay you money, at least provide a ******* easy push-button fix. Jerks.
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Dylan Miller
(@d47m122) reported
@hbomax, why is it that every show I watch stop constantly to buffer? No other streaming platform has this problem for us.