HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Dallas, TX | 3 |
| Paris, Île-de-France | 2 |
| Seattle, WA | 2 |
| Zapopan, JAL | 2 |
| Philadelphia, PA | 2 |
| Buffalo, NY | 2 |
| Richmond, VA | 2 |
| Toano, VA | 1 |
| Minneapolis, MN | 1 |
| League City, TX | 1 |
| Naugatuck, CT | 1 |
| New York City, NY | 1 |
| Walnut Creek, CA | 1 |
| Makati City, National Capital Region | 1 |
| Adelaide, SA | 1 |
| Santa Clara, CA | 1 |
| Mission Viejo, CA | 1 |
| Clio, MI | 1 |
| Rolling Meadows, IL | 1 |
| Manises, Comunitat Valenciana | 1 |
| San Antonio, TX | 1 |
| Riverside, CA | 1 |
| Port Saint Lucie, FL | 1 |
| Los Angeles, CA | 1 |
| Chicago, IL | 1 |
| Houston, TX | 1 |
| Cornersville, TN | 1 |
| São Francisco do Sul, SC | 1 |
| Holden, ME | 1 |
| Aurora, IL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Gross
(@jongross08) reported
Extended edition Lord of the Rings > theatrical Lord of the Rings. @hbomax please fix this. I'm too lazy to get off couch and pop my blu ray in.
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Aaron McKim
(@nontoxicfilmbro) reported
@hbomax thanks for adding Batman the animated series, but wtf did you do to the order? It's a jumbled mess! Please, for the love of god, fix it!
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Tom, the Joseph Joestar Simp | BLM
(@hearthomesinnoh) reported
@hbomax Batman Animated: The Series. It could work.
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1984
(@ts4TBzyidvfqnbs) reported
@TheyCallMeNels @HBOMaxHelp My setup: Nvidia Shield, LG Nano 2020 and Klipsch 5.1 WISA wireless reference speakers. My sound would randomly pop or cutout. To fix the issue, I had to uncheck Dolby Atmos and Dolby MAT. I had similar issues with Disney+ on DD+, but Dolby TrueHD is fine.
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Chris
(@pelicanbay69) reported
@hbomax HBO MAX SUCKS!!! Most confusing thing to try and set up ever! Not user friendly whatsoever! Says free with my directv hbo subscription. Try and get it to work. I dare you! Biggest flop of 2020. That’s saying a lot
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Fear and Loathing 2020
(@Dylanstromo) reported
@HBOMaxHelp So I switched over to watching on my PS4. While I have you, you HAVE TO work on your streaming quality. The amount of buffering that's happening is nuts. A 20 minute show takes 50 minutes to watch, it's not good.
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Yarnsoka
(@candicedunlap) reported
@HBOMaxHelp hey can you make a setting for ps4 where it doesn’t have to stream HD? Constant buffering makes your app unusable on my ps4, every other streaming app works fine. 😡
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Christi
(@christithe1) reported
@hbomax And don’t give me your canned crap troubleshooting because it doesn’t work. It’s 2021. I’ve some accountability. Grow up.
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Big Poppa
(@BigPopp18966238) reported
@hbomax Worst movie ever
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Fear and Loathing 2020
(@Dylanstromo) reported
@HBOMaxHelp @hbomax I was trying to stream today and Harley Quinn, BTAS, and Batman Beyond weren't streaming. I kept getting an error message. LOTR and Looney Toons worked but the stuff I actually wanted to watch didn't. Help.
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STANKLOVE
(@_djm3l) reported
@hbomax HAS ED EDD AND EDDY .. NO OTHER APP MATTERS RIGHT NOW. .. except @Crunchyroll .. fix the UI on PlayStation please.
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Come, let us reason together...
(@snowbirdskier) reported
@hbomax I am blocking all WW1984 ads in an effort to protect the innocent who have not yet seen it and to prevent myself from being reminded of the terrible experience it was to watch.
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Christi
(@christithe1) reported
@hbomax Why doesn’t your app work? I have to exit out because the pause doesn’t work!?! I force stop your app and it works once. Asinine.
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Bditt34
(@bditt34) reported
@hbomax Trying to enjoy this show, but the writing is terrible. Characters making insane nonsense decisions just to further the plot along. It’s a chore getting through the season.
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Nico Franzoni
(@FranzoniNicolo) reported
@hbomax BATS could work if we call it the Batman Animated Television Series.
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