HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 4 |
| Madrid, Comunidad de Madrid | 3 |
| Phoenix, AZ | 2 |
| Anchorage, AK | 2 |
| Brooksville, FL | 1 |
| Corpus Christi, TX | 1 |
| Seattle, WA | 1 |
| Boston, MA | 1 |
| Bogotá, Distrito Capital de Bogotá | 1 |
| Madison, SD | 1 |
| Philadelphia, PA | 1 |
| Los Angeles, CA | 1 |
| Hyattsville, MD | 1 |
| Van Buren, AR | 1 |
| Macomb, IL | 1 |
| Raleigh, NC | 1 |
| Pea Ridge, AR | 1 |
| Hoover, AL | 1 |
| Wingate, NC | 1 |
| Santa Marta, Departamento del Magdalena | 1 |
| Gilroy, CA | 1 |
| Aberdeen, WA | 1 |
| Conneaut, OH | 1 |
| Summerville, SC | 1 |
| Chattanooga, TN | 1 |
| Grant Park, IL | 1 |
| Istanbul, İstanbul | 1 |
| Naperville, IL | 1 |
| Málaga, Andalucía | 1 |
| San Luis Potosí, SLP | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Juan TQ
(@Taguers) reported
@PCloud76 @HBOMaxHelp How did you solve it? In having the same problem
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Richey #ugh...also
(@RicheyMizzou) reported
from
Township of Washington, Missouri
@hbomax when I sign in....I never get a verification email!
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Steve Sirk
(@stevesirk) reported
@HBOMaxHelp I'm not able to play anything. I click play and it takes me right back to the title screen. I've reinstalled app. I've unplugged tv, modem, and router. I've done everything I can find online and the problem persists. Been doing this for over a week now. Please help!
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Mister Hot Tub
(@MisterHotTub) reported
The @hbomax app UX is absolutely the most untrustworthy, buggy, what-am-I-paying for apps from a major streaming service. Figure it out. No I'm not DMing you or whatever is your normal SOP is. Crashes, Audio doesn't match video, Multiple devices w issue, etc. @HBOMaxHelp
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Mark G
(@MarkG4500) reported
@RearAdBsBlog @hbomax I thought it was awful and confusing, of course I am a big fan of movies in the 70’s
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Cielle$word
(@Ciellesword) reported
@spacejammovie @hbomax I think lola looks odd And uncanny conspired tot he other toons. Like an artist was told to work on her for a looooooong time to get her perfect and they stared a lt their creation for too long adjusting too many little details.
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The God
(@FalconTheGod) reported
@hbomax if y’all don’t bring back Lovecraft Country i think imma have to unsubscribe. unless y’all and @RickandMorty work out some new deal fa season 5 but y’all losing me with this one
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Kyle Lovett
(@GottaLovett92) reported
Does anyone know why the @hbomax app for Roku doesn’t work? Tried uninstalling/reinstalling. Logging out/logging in. Nothing will play.
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Sporadically Rude
(@nosympathy82) reported
@hbomax when are you going to fix your app? It's impossible to binge anything because of the error message
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Paul Raised
(@paulraised) reported
@hbomax FIX YOUR SUBTITLES, YOU CAN'T MOVE THEM AROUND THE SCREEN CONSTANTLY, YOU NEED TO FIX THIS NOW
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AtticusThackery
(@AtticusThackery) reported
@hbomax App Dev is terrible. Cancelled roku sub let’s user go thru a the entire app w/o ever giving them a way to resub. 2mos You lost bc it wasn’t easy. When I did, WOW was it stupidly difficult. You guys hate money or something?
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Sandy
(@_therealcolonel) reported
@hbomax ya well your app I use to try and watch programs SUCKS ***. It's got some major technical issues that I have to deal with EVERYTIME I want to watch anything on the app. TOTAL POS. Fix this **** ASAP
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Dev
(@d8vail) reported
@hbomax you probably have the worst streaming service ever
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Darth Pānter
(@DarthNemesis8) reported
@HBOMaxHelp Here's another bit of info. You already have my info. I had a problem a couple of months ago and you had ZERO explanation or solutions. The problem persists, you haven't fixed ****. The renew download option doesn't work and now playing offline doesn't work. It's not me, it's you
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Diego Nuñez
(@Dinunez91) reported
from
Montclair, California
Hey @hbomax fix your damn app! It crashes all the time!
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