HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Conroe, TX 2
Buffalo, NY 2
Saint Paul, MN 2
Richmond, VA 2
Fort Worth, TX 2
Dallas, TX 2
Toledo, OH 2
Philadelphia, PA 2
Los Angeles, CA 2
Fort Myers, FL 2
St. Louis, MO 2
Zapopan, JAL 1
Woodland, CA 1
Orlando, FL 1
Seattle, WA 1
Chambersburg, PA 1
Bel Air, MD 1
Chamois, MO 1
Oak Harbor, WA 1
Bangor, ME 1
Reynosa, TAM 1
Santa Catarina, NLE 1
García, NLE 1
Brie-Comte-Robert, Île-de-France 1
Torrijos, Castilla-La Mancha 1
Bron, Auvergne-Rhône-Alpes 1
Quinns Rocks, WA 1
Lyon, Auvergne-Rhône-Alpes 1
Chelles, Île-de-France 1
Columbus, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • ThislsLiz Liz (@ThislsLiz) reported

    @HBOMaxHelp guys, PLEASE fix whatever is causing me to have to sign in LITERALLY 30 times every time I try to watch something. I’ll sign in and the second I press play, it tells me I need to renew. I spoke with a customer rep last time it happened, and nothing has changed.

  • McDitchell Mitchell (@McDitchell) reported

    @hbomax ******* sucks. I pay $15 to watch a movie and it doesn’t even play the picture, just the sound. Nothing will fix it and I’m about to put my head through a wall. Thank you for wasting my ******* money.

  • Secretp57 I dOnT eVeN kNoW (@Secretp57) reported

    @HBOMaxHelp hi I pmed you guys and tried stuff and streaming Godzilla vs Kong still don’t work like last time

  • Squirrel_Walker Squirrel_Speaker (@Squirrel_Walker) reported

    @lee_lei_lp @hbomax I do have issues when watching on my laptop too

  • boozelawyer KMK (@boozelawyer) reported

    Hey @hbomax your app setup sucks. Totally confusing to click through and difficult to find shows. Seems like an easy fix

  • gujriksingh Gujri Singh (@gujriksingh) reported

    @hbomax do you need a PM to fix your UX? @srishtiespn can help. Pls.

  • lee_lei_lp 🌈LP🖖Mr. Fahrenheit💜(any/all) (@lee_lei_lp) reported

    @Squirrel_Walker @hbomax It struggles the most in browsers for me - almost unusable. Generally it works on my phone and iPad, but it gets picky about it some days. The app on my smart TV is completely hit or miss. And the on the Apple TV, it’s just a total crapshoot.

  • 919toDC LC (@919toDC) reported

    @hbomax when are you going to fix your app compatibility with Roku devices? Driving me (and, per web forums, many others also) up the wall !! #halp

  • ThebestFoxboy Updogg (@ThebestFoxboy) reported

    @HBOMaxHelp @kristnorsworthy You keep saying this but I just saw that you’ve been telling people on Reddit that “you’re addressing the issue” for like two weeks now.

  • DimitrisPaparo1 Dimitris Paparoidamis (@DimitrisPaparo1) reported

    @hbomax If it is the #AyerCut then yes, if it's not then #ReleaseTheAyerCut and then your platform will crash from the views...again

  • kristnorsworthy krist norsworthy (@kristnorsworthy) reported

    @XavierCollinNZ @HBOMaxHelp Same problem here

  • solar_obsidian Solar (@solar_obsidian) reported

    @Itssan17 @hbomax The dialogue sounded like a terrible version of Gladiator. It was so dope to see someone actually out Zeus next to a flying pig green lantern. Zack Snyder loves to show shirtless gorgeous men.

  • Squirrel_Walker Squirrel_Speaker (@Squirrel_Walker) reported

    @lee_lei_lp @hbomax HBO Max works fine on my devices, but the user interface is atrocious...not as bad as Paramount+, but it's terrible Granted, I only watch it on my Roku devices though

  • veganfines veganfines🌱 (@veganfines) reported

    @hbomax @frandrescher The Nanny is finally streaming and the last season the episodes are out of order. I am so excited its steaming but please fix it.

  • Aaron54583146 Aaron (@Aaron54583146) reported

    @DjPopDaddyDownz @Itssan17 @hbomax No one thinks that lmao. It's not marginally better, it takes an awful movie and makes it a rather good film. It's not a 10/10 but it's absolutely good. And that's a miracle with what zach was forced to do. Had to introduce 3 brand new important characters.

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