HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bogotá, Distrito Capital de Bogotá 5
Medellín, Departamento de Antioquia 4
São Paulo, SP 4
Rio de Janeiro, RJ 3
Quito, Provincia de Pichincha 3
Arlington, VA 3
Brooklyn, NY 2
Mexico City, CDMX 2
Tuxtla, CHP 2
Zapopan, JAL 2
Brussels, Bruxelles-Capitale 2
Guayaquil, Provincia del Guayas 2
Philadelphia, PA 2
Maringá, PR 2
Campinas, SP 2
Orlando, FL 2
Toluca, MEX 2
Scottsdale, AZ 1
Mutxamel, Comunitat Valenciana 1
Collado-Villalba, Comunidad de Madrid 1
Woodbridge, VA 1
Danbury, CT 1
Renton, WA 1
Madison, WI 1
Rionegro, Departamento de Antioquia 1
Covington, TN 1
Tecuci, Judeţul Galaţi 1
York, PA 1
Grand Rapids, MI 1
Dallas, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • deepduh the deeps state (@deepduh) reported

    @HBOMaxHelp The app is not working on my Samsung Smart TV. Please help

  • R5Ryder R5 Ryder (@R5Ryder) reported

    @HBOMaxHelp honestly - does anyone there care about the app? Can’t even watch old sopranos eps without random skipping, freezing, and full fail requiring reinstall. How does nflix and prime make it work but hbo fails consistently?

  • CSimonds CSimonds (@CSimonds) reported

    @hbomax please fix your service on Samsung via Spectrum. It keeps freezing. I hope you fix it before you turn it over to @DavidZaslav

  • CoreyMChambliss Corey Chambliss (@CoreyMChambliss) reported

    So is it understood that the @hbomax app simply doesn’t work every few days?

  • bahb01 rukiddingme? (@bahb01) reported

    @HBOMaxHelp# - Everyone should know that real help with HBO max is non-existent. I’m paying a fee for HBO Max plus another for Ad free service, but am still watching periodic ads. There is no help. Cancelling service seems the only answer.

  • AVeryKattyBitch Katrina (@AVeryKattyBitch) reported

    @HBOMaxHelp AJ, no dice. I cleared the cookies and cache and the streaming service is still pausing whenever I switch tabs to Twitter. I read on Reddit that it's been happening to other people as well. I can deal with it though, but maybe soon I'll find a fix.

  • ABuford17 Alexander Buford (@ABuford17) reported

    @theSuggslife @hbomax It’s actually ridiculous dude. I can barely watch anything for more than 20 mins before I get an error message

  • PaulAllor Paul Allor Loves You 🏳️‍🌈 (@PaulAllor) reported

    @DCTitans @hbomax Forgive the unsolicited advice, but have you given any thought to releasing it the same day and time every week so that people just kinda know? That model seems to work well for other shows.

  • mollyfree Molly Freedenberg (@mollyfree) reported

    What's up with the @hbomax bug where it ends the last episode of a series 2 minutes early so you have to press play every 5 seconds to see, say, the end of Mare of Easttown or The Flight Attendant? Anyone know how to fix this annoying problem? (Using the app on a Macbook).

  • ChrisDarksider ハイゼンベルク (@ChrisDarksider) reported

    @hbomax PLEASE I need help! I paid my subscription yesterday and the app keeps asking me to restore purchase or choose a plan! I choose Restore Purchase and nothing happens!

  • R5Ryder R5 Ryder (@R5Ryder) reported

    @HBOMaxHelp Samsung TV app currently. But I have issues on Roku too. Sucks there’s no LG app. Either way, it’s so inferior to the competitive apps, I have to question the investment HBO is making in the texh department. Entry level talent with zero ux background isn’t good enough.

  • gametime_picks Gametime Picks (@gametime_picks) reported

    @HBOMaxHelp @TheRealAttorney You still haven’t fixed this. Terrible customer service. Im going to Netflix. At least they care about me.

  • EviantD The Chessmaster (@EviantD) reported

    @DCTitans @hbomax Are we going to get some actual character arcs? There's a lot of really good ground work there, I just wish you'd build on it. Like when Rachel killed Rose. She just completely lost control and fatally injured a friend. She should have been out of her mind over that

  • monavndrwl s (@monavndrwl) reported

    FIX YOUR SHITE. SECOND WEEK IN A ROW IM IRRITAED!! @HBOMaxHelp @gossipgirl. 🖕🏽

  • RaceThisSorrow William T. Riker (@RaceThisSorrow) reported

    @hbomax your app runs like dog **** on Roku, please fix it.

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