HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Mexico City, CDMX | 2 |
| Pensacola, FL | 2 |
| Los Angeles, CA | 2 |
| Lisbon, Distrito de Lisboa | 2 |
| Joinville, SC | 1 |
| Uberlândia, MG | 1 |
| Dallas, TX | 1 |
| Natal, RN | 1 |
| Coeur d'Alene, ID | 1 |
| Palm Harbor, FL | 1 |
| Spring, TX | 1 |
| Argyle, TX | 1 |
| Raleigh, NC | 1 |
| Atlantic Beach, FL | 1 |
| St. Louis, MO | 1 |
| Helsinki, Uusimaa | 1 |
| St. Petersburg, FL | 1 |
| Hudson, FL | 1 |
| Fort Bragg, CA | 1 |
| Omaha, NE | 1 |
| Kennewick, WA | 1 |
| Bluffton, IN | 1 |
| Lincoln, NE | 1 |
| Cypress, TX | 1 |
| San Francisco, CA | 1 |
| Visalia, CA | 1 |
| Portland, OR | 1 |
| San Jose, CA | 1 |
| Morelia, MIC | 1 |
| Oak Lawn, IL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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CandaceShay
(@CandaceShay) reported
@kennedymcmann @hbomax I couldn’t get it to work 😩😩😩
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sailor moon bonnet 🌙
(@thechirose) reported
Uhhh can y’all fix what’s going on with your app on Roku? I was trying to watch my CNN Documentary and it kept crashing every time I press play @hbomax @HBOMaxHelp
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Brooke Obie Is Excessively Black
(@BrookeObie) reported
Ok @hbomax help me! Where can i buy the Search Party dolls???
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Yamila Martina
(@melocotoncita) reported
Do we have anybody from the @hbomax tech/product team in the room? Love to hear why at this point in the history of Product Management we have a massive product with so low quality standards. #HBOMax
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shellz KAPONE
(@Ant_DatDude23) reported
@hbomax Fix the app on the roku dammn can't watch nothing when it keeps kicking me out
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💋🍑 😈
(@gailXOXO19) reported
from
Bethpage, New York
Is anyone else having trouble with @hbomax taking unusually long time to load, even between episodes? I tried signing out deleting the apps on my iPhone and tv, reinstalled and signed in and I still have the same.
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Omar K
(@relaxitwillbeOK) reported
@hbomax god damn this is the worst streaming app ever... “Oops Something Went Wrong” every 2 minutes... ******* trash
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Jenny
(@sillygirljenny) reported
@hbomax I still can't watch anything after restarting my Roku. When I try to watch something by hitting play it just blips like nothing happened. Is there a way to fix this?
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Jared 😎
(@EyesfreeTweets) reported
Loving the rapid addition of #audiodescription to the @hbomax back catalog, but it seems they're going in reverse chronological order and I was wondering if we could let The Wire jump the line? Pleeease? Maybe @AoDespair can help?
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Ryan Gunter
(@TheRealRTG) reported
@maxpower2271 @DMoneyL123 @hbomax U guys forget they're paid by the same organization. It's like saying people spend more money in the electronics section at Walmart so the employees in that section make more... Doesn't work that way
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Jaysed God
(@JaysedGod) reported
FIX YALL APP @hbomax
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Tommy
(@tommylprice23) reported
@hbomax what is wrong with yalls app on Roku?? I’ve had nothing but problems since I downloaded it. It take at least 4 tries to get anything to play and half the time it won’t let you finish what you watch. Any suggestions?
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Darth Pānter
(@DarthNemesis8) reported
@HBOMaxHelp No I will not DM you because all that does is take the issue private & nothing gets resolved. I pay too much money to have to deal with your app's issues. @aforssell get your team's crap together and fix junk *** app. Your customers deserve better and it's getting old
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Kimberly
(@Kimberl71761498) reported
@JerseyyesreJ @HBOMaxHelp I got my account retrieved with the help of danny_hacker4 on Instagram He's really reliable You should check him out.
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uıʇsnɾ
(@zob879) reported
@hbomax app is garbage when it comes to these movie premiers. Never play correctly. Sound no picture but can see picture if fast forwarding in little window. All other apps and shows on the app work.
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