HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:


hbo-max Hero Image

HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bogotá, Distrito Capital de Bogotá 6
São Paulo, SP 4
Rio de Janeiro, RJ 3
Madrid, Comunidad de Madrid 3
Medellín, Departamento de Antioquia 3
Quito, Provincia de Pichincha 3
Arlington, VA 3
Mexico City, CDMX 2
Tuxtla, CHP 2
Zapopan, JAL 2
Brussels, Bruxelles-Capitale 2
Guayaquil, Provincia del Guayas 2
Philadelphia, PA 2
Maringá, PR 2
Campinas, SP 2
Orlando, FL 2
Toluca, MEX 2
York, PA 1
Grand Rapids, MI 1
Dallas, TX 1
Douglas, GA 1
Nancy, ACAL 1
Aurora, IL 1
Paris, Île-de-France 1
Oberlin, OH 1
Ciudad Apodaca, NLE 1
Charleroi, Wallonia 1
Johnson City, TN 1
Monroe Township, NJ 1
Aguascalientes, AGU 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • InuyashaSan87 Inu 💖 🇨🇦 (@InuyashaSan87) reported

    @Sketch1984 @hbomax Though those shows were write-offs unless it doesn't work the way I think it does?

  • sean_okeefe sean_okeefe (@sean_okeefe) reported

    @hbomax You are greedy. Pay the creators. Allow their work to be seen. Creators are the only reason you have any revenue at all. You lost a subscriber and I will never sign up again as long as you continue this horrible disrespect of the people who get you everything!

  • mongooseCA TheRealMongoose (@mongooseCA) reported

    @hbomax I subscribed and unsubbscirbed after 30 minutes, worst quality stream and stream in general. Great content, but uts like 1990 quality, and lagging and stall is unbearable

  • Hogwylde1 Chuck (@Hogwylde1) reported

    @hbomax Your app is pathetic. Why can you not correct these never ending issues @HBO

  • JNDIV John Dorsey (@JNDIV) reported

    @Variety @hbomax you realize this is a terrible move right? Like why is any creative going to sign with @wbpictures after all the projects you’ve killed?

  • JennyHallenbeck Jenny Hallenbeck Orr 💉❤️ (@JennyHallenbeck) reported

    @HBOMaxHelp Oh - haha. No, it was user error. We have a 4yo so we do watch Sesame Street sometimes. I accidentally selected the wrong thing; the two shows were next to each other in my “keep watching” section of the home screen.

  • SkullManiac28 💀 (@SkullManiac28) reported

    @DanSlott @hbomax Discovery buying Warner Brothers has been awful on all fronts.

  • carsonliminals carson (@carsonliminals) reported

    @hbomax @Discovery absolutely awful and cruel just to have some of so many peoples favorite shows wiped off the face of the earth just to save some pennies

  • endless_psych Riddle Like (@endless_psych) reported

    @DanSlott @hbomax Because content is what stops user disengagement. Doesn’t particularly matter if it’s high or low quality either TBH.

  • LesAnomalies AJ (@LesAnomalies) reported


  • JDP6 JP (@JDP6) reported

    So @hbomax just straight doesn’t work huh?

  • mweiner1357 Marc ****** (@mweiner1357) reported

    @HBOMaxHelp Still unable to stream HOTD after many attempts. Signed out and in, deleted channel and reinstalled. Reset roku. Just receive a rotating ellipsis at bottom of screen. Attempted the captions on/off fix as well ad attempting to watch another show. HOTD is only show not streaming

  • FallenLantern92 RCDC (@FallenLantern92) reported

    @wes_greer @hbomax I confess to have little to no real experience in these matters so I’ll take ur word that it’ll work for them in the end. But I think we can both agree for the moment, animation is not a focus of DZ

  • tee_dub Tigger Warning (@tee_dub) reported from Tulsa, Oklahoma

    @HBOMaxHelp brand new Samsung TV with Apple TV 4k. I’ve rebooted everything multiple times, turned off closed captions, deleted and reinstalled the app, watched the coming soon to HBO intro dozens of times, but The app crashes at 1:28 every time. Please help.

  • ChadVsTheWorld Chad Paugh (@ChadVsTheWorld) reported

    @hbomax FIX YOUR SERVERS!!!!!!

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