HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:


HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:
Location Reports
Dosquebradas, Departamento del Valle del Cauca 60
Mexico City, CDMX 20
Bogotá, Distrito Capital de Bogotá 16
Madrid, Comunidad de Madrid 14
São Paulo, SP 8
Quito, Provincia de Pichincha 7
Barcelona, Catalunya 5
Rio de Janeiro, RJ 5
Valencia, Comunitat Valenciana 5
Brasília, DF 4
Medellín, Departamento de Antioquia 4
Puebla, PUE 4
Juárez, CHH 3
Lima, Provincia de Lima 3
Tlalnepantla, MEX 3
Belo Horizonte, MG 3
Campinas, SP 3
Managua, Departamento de Managua 3
Monterrey, NLE 3
Zapopan, JAL 3
Tuxtla, CHP 3
Veracruz, VER 3
Cali, Departamento del Valle del Cauca 3
Cuautitlán Izcalli, MEX 3
Goiânia, GO 3
Curitiba, PR 3
Brooklyn, NY 2
Sorocaba, SP 2
Collado-Villalba, Comunidad de Madrid 2
Cancún, ROO 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:
  • Elephants but (@Sureasyoureborn) reported

    @netflix this password nonsense combing with the canceling of everything I enjoyed led to me canceling a subscription I’ve had since 2006. You’ve lost the plot! You need to retain customers not just get new ones. @hbomax might help with some tips

  • QuinnGriffeyJr (@Quinton_Harris) reported

    @hbomax This episode was terrible, you could have at least had them getting attacked half of the time or some ****.... I thought I was watching 7th Heaven or something.....

  • American Honey (@DeborahGilles14) reported

    @hbomax Just looks awful. Can't imagine it is any good,

  • Bob Powers (@bobpowers1) reported

    .@hbomax the sound on THE VERDICT is out of sync please fix now my wife is going to leave me

  • Not Your Lawyer (@wesfau2) reported

    @Phil_Lewis_ Worst viral marketing ever, @hbomax

  • Shoes (@TuffToShoes) reported

    @HBOMaxHelp Been staring at the hbo max menu screen and realizing this app is nothing to me without Harry Potter. Send help plez

  • Employed analyst (@theunemployeda1) reported

    Dear @hbomax please fix the app so that when I open it without internet access it lets me use downloads Watching things when you lack internet access is THE WHOLE POINT of downloads…

  • Rocco Pietrofesa (@pietrofesar) reported

    @hbomax why do you start shows in the dark and then let us see them when the episode begins? It's terrible and no one asked for that. Please remove and just have the show start.

  • hana 🇨🇿🇫🇮 (@hanaonhermain) reported

    @TheLastofUsHBO @depechemode @hbomax Bill, a gay man, using 80s music as code for trouble has totally broken me

  • Eileen :) ☀️ | Long Live Mik (@NoWayitsMiku) reported

    @hbomax fix your ******* site it shouldn't be skipping to the next episode 3 minutes early

  • ShellyG1984 (@1984Shelly) reported

    @hbomax Worst show ever.

  • Ajay Brown (@StaticsBurner) reported

    @npcj3600 @DCComics @hbomax I'm guessing because of his origin change. Plus, he hasn't really got any new comic content for a long time, so we only have a couple of comics to work with.

  • Brian Sparks (@the_briansparks) reported

    @HBOMaxHelp I’m getting black screen when I play your content. Only your app. Plays previews/ads fine. But actual content is black screen. On a fire stick. Have tried logging out and back in, uninstalling reinstalling, and clearing cache. Help please?

  • Flamehyenardx7 (@flamehyenardx7) reported

    @hbomax WORST! SHOW! EVER! MADE!

  • Djabula (@djabula64) reported

    @mindykaling @hbomax @velmatheseries Nobody is thanking you and that's for a reason. You are part of one of the worst shows ever and will be remembered for that. When I see a picture of you online, it's a no no from the start and will never watch a show you are part of. You should be ashamed for accepting this role

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