HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Washington, D.C., DC | 2 |
| Berlin, Land Berlin | 2 |
| Queens, NY | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Riverside, CA | 2 |
| Rowlett, TX | 1 |
| Aurora, CO | 1 |
| Écully, Auvergne-Rhône-Alpes | 1 |
| El Pueblito, QUE | 1 |
| El Paso, TX | 1 |
| Lexington, NC | 1 |
| Philadelphia, PA | 1 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Jarvis Adison
(@jarvismadison) reported
@HBOMaxHelp I’ve downloaded flight attendant and Michael Che show and they worked perfectly! But when it comes to Space Jam 2 I’ve downloaded twice and both times they don’t work they just close the app down and I keep trying and no success!
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Hunneybee
(@badbmamat) reported
@Megyver_ @RokuSupport @HBOMaxHelp I can use my laptop and my tablet but It's the app and the roku's problem really. I've had issues with my roku.. To the point that I closed Netflix then tried to reopen it and the whole roku said it was too big for the roku when it came with the damn device. This **** is trash
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Muscaris Azules 🇵🇪
(@MuscarisAzules) reported
@HBOMaxHelp Hi, the link on the @hbomax profile is broken.
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Keerthi
(@Keerthi99065222) reported
@humplesnazel @hbomax @SquirtleStuff Please help me.... I beg u🙏🙏
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Ruby the Kidd
(@MarcosRubilotta) reported
@Hailey_Darling @HBOMaxHelp i mean the app is broken in every system out there
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exz
(@P1RU) reported
@HBOMaxHelp It crashes or freezes when loading a show, i hear audio but no video then crashes tried it on ps5, smart tv, galaxy phone, and roku same problem on each device. No other streaming services have these issues. I've forced stopped the app re started device re installed the app
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alex SAW BW ⧗
(@ENBYROMANOFF) reported
how come i can play it when it’s downloaded but as soon as it is, i cant play it? @hbomax fix this ****
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Amy
(@Jemappelleamie) reported
@hbomax Constant sound problems, usually audio/ vid not synced, sometimes no audio.
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Carlarjenkins
(@carlarjenkins) reported
@HBOMaxHelp I received a Spanish HBO Max subscription confirmation email that I haven't signed up for it. There is no unsubscribe button. Please help me. Thanks.
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Jack Bowersock
(@YoBohndo) reported
@GuyGrabcock @peacockTV @hbomax get at me. You need to fix your app too
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Jarvis Adison
(@jarvismadison) reported
@HBOMaxHelp Nothing happen it’s still happening… I’m ad-free yet Space Jam is not working
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antron
(@alabbing) reported
@hbomax why space jam 2 not working? Plays audio but no video. Everything else works on HBOmax
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Sandi (George) Claws 😻
(@Smaoka) reported
@HBOMaxHelp I downloaded the app and I have it on my phone and my iPad. I’ve been trying to put it on my television for months. The TV app finally came up, but it won’t let me sign in.
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Aaron Donald stan acct
(@Mack_Gretzky) reported
@hbomax servers are dogshit
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Hunneybee
(@badbmamat) reported
@Megyver_ @RokuSupport @HBOMaxHelp Really, support left me hanging so I'm probably just gonna trash the roku because it's just been issue after issue with this device