HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mexico City, CDMX 3
Rio de Janeiro, RJ 3
Bogotá, Distrito Capital de Bogotá 2
São Paulo, SP 2
Salt Lake City, UT 2
Monterrey, NLE 2
Belo Horizonte, MG 2
Oswego, NY 1
Sherbrooke, QC 1
Billerica, MA 1
Brooklyn, NY 1
Westminster, MD 1
Everett, MA 1
Oakhurst, CA 1
Fresno, CA 1
Lombard, IL 1
Frederikssund, Region Hovedstaden 1
Atlanta, GA 1
Guadalupe, NLE 1
Bristol, CT 1
Durango, CO 1
Saltillo, COA 1
Fort Lauderdale, FL 1
Auburn, WA 1
Akron, OH 1
New York City, NY 1
Kirkland, WA 1
Denver, CO 1
Pullman, WA 1
New Enterprise, PA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • JustNichol17 T. Nichol (@JustNichol17) reported

    I wonder how many times have I actually watched #BlackJesus, in the last month? I pretty much have this show on a loop, at this point. I watch every season, at least once every other day…I think I have a problem. @hbomax

  • G2thAdon Lone Lee© (@G2thAdon) reported

    @hbomax needs to fix the auto play feature. Cut the end credits and next ep preview

  • rcramsey52 Catherine (@rcramsey52) reported

    @JamesGunn @hbomax @JohnCena When he touches his di*k then wiped whatever on his underwear is the worst scene of Peacemaker.

  • triggatnizzle Maverick (@triggatnizzle) reported

    does anyone else have major problems with their @hbomax just pausing in the middle of shows and won’t resume unless you completely restart the app????

  • mayaravpereira Mayara Victoria (@mayaravpereira) reported

    @HBOMaxHelp Hi, I’m live in Brazil and I don’t know the reason something changed and all the subtitles it’s available in Spanish or Portuguese, I’m want/need in English to improve my English… too sad this :( Could help me?

  • Ieahmariah leah 💫 (@Ieahmariah) reported

    @hbomax pick up glee please. i need my glee fix.

  • scottullman Electron Raceway Fabricator (@scottullman) reported

    Why does @hbomax app on Samsung tv terrible?

  • parisian_nicole Parisian Nicole (@parisian_nicole) reported

    @hbomax why must I sign in everyday when I open your app? Frustrating! 😒

  • telmewhentocare TG (@telmewhentocare) reported

    @hbomax can you guys fix your app please?? I’m trying to watch a movie but every time I pause/rewind it it freezes and I have to refresh the page. Literally Every. Single. Time.

  • CaveatPeritum 🍊The Expert🍊 (@CaveatPeritum) reported

    @DCComics @DCpeacemaker @hbomax Sound went out on the HBO app for XBox. Headphones work but the app is broken.

  • Mateo_in_ATX Yesferatu In My Back Yard🌐🌮🚚🍦🕶💉💉 (@Mateo_in_ATX) reported

    Oh - and - this is a known bug. There are reddit forums about it. There are published articles about it. But somehow the problem from @hbomax @HBOMaxHelp is always - "have you run an update. . ." blah blah blah. . .

  • lisabethwall Lisa Wall (@lisabethwall) reported

    @hbomax been working with Xfinity for hours trying to solve the issue.

  • Isab3lladonovan bellafashionblogger (@Isab3lladonovan) reported

    @hbomax @HBOMaxHelp the site is down and is saying error. Please help :(

  • Yunus_El_Habibi Younes (@Yunus_El_Habibi) reported

    Is there any way for me to get @hbomax with a discount as an existing subscriber? My next billing is on January 28th, but that's already too late. Even if I cancelled it right now, I would still not be able to get HBO Max with a discount right? And do the discounts work with...

  • ga_nj_2012 Hutch (@ga_nj_2012) reported

    How did I not know that #TheLongHalloween was on @hbomax?!? Finally a way to get a bit of a @JensenAckles fix.

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