HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:


hbo-max Hero Image

HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Madrid, Comunidad de Madrid 8
Bogotá, Distrito Capital de Bogotá 6
São Paulo, SP 5
Rio de Janeiro, RJ 4
Mexico City, CDMX 3
Medellín, Departamento de Antioquia 3
Fortaleza, CE 2
Puebla, PUE 2
Palma, Comunitat Autònoma de les Illes Balears 2
Los Angeles, CA 2
Bucaramanga, Departamento de Santander 2
Barcelona, Catalunya 2
Lakewood, CO 2
Lexington Park, MD 2
Winchester, VA 2
Chihuahua, CHH 2
Littleton, CO 2
Recife, PE 2
Monterrey, NLE 2
Charlotte, NC 1
Dortmund, NRW 1
Los Palacios y Villafranca, Andalucía 1
Málaga, Andalucía 1
Córdoba, VER 1
Ilhéus, BA 1
Guadalupe Trujillo, ZAC 1
Oviedo, Principality of Asturias 1
Pamplona, Navarra 1
Asunción, Asunción 1
Telde, Canary Islands 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • LuisEdrl Luis (@LuisEdrl) reported

    @HBOMaxHelp Please add more HUBS, more good franchises and better content here in Latin America. I mean buy good licenses and fix your app; i swear you i love ''HBO MAX''.

  • wakeboarderGTS Gerald Sawyer (@wakeboarderGTS) reported

    @hbomax your roku app is so bad I have deleted it and downloaded it multiple times used it on different wireless providers and it’s still absolutely awful. Won’t start playing anything just freezes and crashes.

  • Niki_Latoya_ Lyrics, yuh lil ***! (@Niki_Latoya_) reported

    @Dologenius @hbomax Geez. They need to fix this cause it’s ridiculous to be paying for a service that’s sticking and crashing all the time. Trying to watch Mare of Easttown and I swear this app has crashed at least 6 time & we’re not halfway through the episode yet.

  • thekarachikid Khaver خاور (@thekarachikid) reported

    Hi @HBOMaxHelp, I’ve messaged several times and no answer. Please help. Thanks.

  • SchutzPatrick Patrick Schutz (@SchutzPatrick) reported

    If @hbomax could make an app that was 25% as good as Netflix, they would dominate. The hoops I jump through just to make this app work is a testament to both how good @HBO content is and how bad an app can be.

  • info_streamings Informação de Streamings (@info_streamings) reported

    @hbomax @DCTitans HBO Max Save Anne With And Please, The Series is from CBC Please Fix it a Way I really want a season 4

  • Belgarath76 Paul Zahn (@Belgarath76) reported

    @SteveLemme @hbomax Every Broken Lizard movie should be available at all times.

  • info_streamings Informação de Streamings (@info_streamings) reported

    @hbomax HBO Max Save Anne With And Please, The Series is from CBC Please Fix it a Way I really want a season

  • TanyaFo3gs Tanya Fowler🩳 (@TanyaFo3gs) reported

    @byuvirginity @HBOMaxHelp My account wasn’t locked, Support was not doing anything over 30+ days since first reported.All access denied I couldn’t access it, I was so confused not until someone referred me to Multitask_support on Instagram who help me to reactivate it so of course they can help

  • Niki_Latoya_ Lyrics, yuh lil ***! (@Niki_Latoya_) reported

    It crashes ALL. THE. TIME. The video quality is terrible most of the time. It takes long to load. What’s going on @hbomax? Why is your app on PS4 so terrible?

  • mazionTV mazion (@mazionTV) reported

    Dear @hbomax; Please fix your Samsung TV app. It periodically skips like a broken record. As it is not a record and can’t be scratched, I assume you can fix it. Please and thank you, On behalf of everyone with a Samsung TV.

  • byuvirginity Alma 7:10 (@byuvirginity) reported

    @HBOMaxHelp @HBOMaxHelp no other error codes on any other devices. It just tells me that I’ve had too many failed login attempts. I tried uninstalling the app - no dice.

  • CarlyBergthold Carly Bergthold (@CarlyBergthold) reported

    Why is no one talking about how @hbomax makes you click “Sign in” TWICE

  • iammaxamillion Max A Million (@iammaxamillion) reported

    So I read @hbomax plans to fix their glichy app in 2022. Hey here's an idea. Fix it now! You have millions of people that want to watch content now!!!! Not wait til 2022 to do so!

  • lepina_luis King Louie 🍍 (@lepina_luis) reported

    @HBOMaxHelp @TastyHorchata Doubt it works! Had issues last night on the PS4 app smh.

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