HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Dallas, TX 3
Paris, Île-de-France 2
Seattle, WA 2
Zapopan, JAL 2
Philadelphia, PA 2
Buffalo, NY 2
Richmond, VA 2
Toano, VA 1
Minneapolis, MN 1
League City, TX 1
Naugatuck, CT 1
New York City, NY 1
Walnut Creek, CA 1
Makati City, National Capital Region 1
Adelaide, SA 1
Santa Clara, CA 1
Mission Viejo, CA 1
Clio, MI 1
Rolling Meadows, IL 1
Manises, Comunitat Valenciana 1
San Antonio, TX 1
Riverside, CA 1
Port Saint Lucie, FL 1
Los Angeles, CA 1
Chicago, IL 1
Houston, TX 1
Cornersville, TN 1
São Francisco do Sul, SC 1
Holden, ME 1
Aurora, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • delric99 Delric: Stealer of Goals 🇺🇦 (@delric99) reported

    @hbomax congrats - your new Apple TV app version is AGAIN completely breaking basic functionality. Cannot watch new episode of Invisible Pilot: freezes, spinners, or errors about HDCP (copyright BS) w/ my cable, despite working 100% yesterday. Stop. Breaking. The app.

  • Phattony92 Phattony92 (@Phattony92) reported

    @hbomax Your app is broken. It will finish and episode and it will say it's playing the next episode with the UI but it will be repeating the previous episode that was just watched. How can I fix this?

  • alexadobrien Alexa O'Brien (@alexadobrien) reported

    @robertcaruso @hbomax Yes. Also, Associate Producer for Archive. Is there an issue?

  • danak2 Dana K (@danak2) reported

    @hbomax What a terrible person. I try not to cheer anyone's sudden death, but now maybe the church members can be free of her controlling nonsense, unless her daughter somehow has the charisma and sway her mother had

  • 4SeasonsTL Landscaping America (@4SeasonsTL) reported

    @CNBCnow Not the least bit surprising. If you’re going to have a streaming service you need high quality exclusive content. Generic news talk shows won’t get anyone to put spent more money. Smarter move would have been to just include @CNNplus content within @hbomax. Another Zucker fail.

  • dmgrossman David Grossman (@dmgrossman) reported

    @hbomax there are major problems with language seection in your Roku app. I keep trying to watch Gomorrah in Italian and it keeps goving me the English overdub. How do I fix this?

  • nobinare I'm also proud that my wife is white (@nobinare) reported

    @hbomax Please do get rid of King Richard or any Will Smith movies. He made a mistake. He apologized. He was reprimanded. Now he has taken a holiday and his focusing on his family. I don't think his rep should suffer behind his error. It's micro aggression towards the Fresh Prince.

  • G2Woke slept on (@G2Woke) reported

    Trying to watch Tokyo Vice and the damn subtitles don’t work half the time @hbomax fix this

  • carsoncruse c -desperado dragon 🐉🐉🐉//#NeverAgain (@carsoncruse) reported

    @hbomax can you fix the pip ft on your ui???

  • _mr_17_5 _mr_17_5 (@_mr_17_5) reported

    @GameTheoryHBO @bomani_jones @hbomax Bomani Jones got the worst hairline in this galaxy. Come BACK home Bo, people might start watching. Doubt it though.

  • chrisgee101 Chris Gee (@chrisgee101) reported

    @hbomax can y’all please fix the subtitles on Tokyo Vice

  • SoEmmaSays Emma (@SoEmmaSays) reported

    @HBOMaxHelp maybe more people would pay the absurdly high prices for your service if they didn't have to constantly deal with poor quality video and buffering that doesn't happen with ANY other service. i paid for one month and i won't make that mistake again.

  • gonzotellezlazo Gonzalo Téllez (@gonzotellezlazo) reported

    @HBOMaxHelp Nothing there solves the problem.

  • G2Woke slept on (@G2Woke) reported

    @HBOMaxHelp PS5, the subtitles should be baked into the footage instead of relying on the CC software. I miss a lot of dialogue because it doesn’t show sometimes and then if I rewind it it will show but the problem is persistent and annoying

  • iiiuminateandy andy (@iiiuminateandy) reported

    @HBOMaxHelp hi, i’m having trouble with playing any type of content all across my devices, tried on apple tv, mac, ipad and iphone and none of them work

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