HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
![hbo-max Hero Image](https://itsdcdn.com/art/share8/en/202109042147/hbo-max.png)
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Bogotá, Distrito Capital de Bogotá | 5 |
Medellín, Departamento de Antioquia | 4 |
São Paulo, SP | 4 |
Rio de Janeiro, RJ | 3 |
Quito, Provincia de Pichincha | 3 |
Arlington, VA | 3 |
Brooklyn, NY | 2 |
Mexico City, CDMX | 2 |
Tuxtla, CHP | 2 |
Zapopan, JAL | 2 |
Brussels, Bruxelles-Capitale | 2 |
Guayaquil, Provincia del Guayas | 2 |
Philadelphia, PA | 2 |
Maringá, PR | 2 |
Campinas, SP | 2 |
Orlando, FL | 2 |
Toluca, MEX | 2 |
Scottsdale, AZ | 1 |
Mutxamel, Comunitat Valenciana | 1 |
Collado-Villalba, Comunidad de Madrid | 1 |
Woodbridge, VA | 1 |
Danbury, CT | 1 |
Renton, WA | 1 |
Madison, WI | 1 |
Rionegro, Departamento de Antioquia | 1 |
Covington, TN | 1 |
Tecuci, Judeţul Galaţi | 1 |
York, PA | 1 |
Grand Rapids, MI | 1 |
Dallas, TX | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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the deeps state (@deepduh) reported
@HBOMaxHelp The app is not working on my Samsung Smart TV. Please help
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R5 Ryder (@R5Ryder) reported
@HBOMaxHelp honestly - does anyone there care about the app? Can’t even watch old sopranos eps without random skipping, freezing, and full fail requiring reinstall. How does nflix and prime make it work but hbo fails consistently?
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CSimonds (@CSimonds) reported
@hbomax please fix your service on Samsung via Spectrum. It keeps freezing. I hope you fix it before you turn it over to @DavidZaslav
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Corey Chambliss (@CoreyMChambliss) reported
So is it understood that the @hbomax app simply doesn’t work every few days?
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rukiddingme? (@bahb01) reported
@HBOMaxHelp# - Everyone should know that real help with HBO max is non-existent. I’m paying a fee for HBO Max plus another for Ad free service, but am still watching periodic ads. There is no help. Cancelling service seems the only answer.
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Katrina (@AVeryKattyBitch) reported
@HBOMaxHelp AJ, no dice. I cleared the cookies and cache and the streaming service is still pausing whenever I switch tabs to Twitter. I read on Reddit that it's been happening to other people as well. I can deal with it though, but maybe soon I'll find a fix.
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Alexander Buford (@ABuford17) reported
@theSuggslife @hbomax It’s actually ridiculous dude. I can barely watch anything for more than 20 mins before I get an error message
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Paul Allor Loves You 🏳️🌈 (@PaulAllor) reported
@DCTitans @hbomax Forgive the unsolicited advice, but have you given any thought to releasing it the same day and time every week so that people just kinda know? That model seems to work well for other shows.
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Molly Freedenberg (@mollyfree) reported
What's up with the @hbomax bug where it ends the last episode of a series 2 minutes early so you have to press play every 5 seconds to see, say, the end of Mare of Easttown or The Flight Attendant? Anyone know how to fix this annoying problem? (Using the app on a Macbook).
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ハイゼンベルク (@ChrisDarksider) reported
@hbomax PLEASE I need help! I paid my subscription yesterday and the app keeps asking me to restore purchase or choose a plan! I choose Restore Purchase and nothing happens!
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R5 Ryder (@R5Ryder) reported
@HBOMaxHelp Samsung TV app currently. But I have issues on Roku too. Sucks there’s no LG app. Either way, it’s so inferior to the competitive apps, I have to question the investment HBO is making in the texh department. Entry level talent with zero ux background isn’t good enough.
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Gametime Picks (@gametime_picks) reported
@HBOMaxHelp @TheRealAttorney You still haven’t fixed this. Terrible customer service. Im going to Netflix. At least they care about me.
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The Chessmaster (@EviantD) reported
@DCTitans @hbomax Are we going to get some actual character arcs? There's a lot of really good ground work there, I just wish you'd build on it. Like when Rachel killed Rose. She just completely lost control and fatally injured a friend. She should have been out of her mind over that
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s (@monavndrwl) reported
FIX YOUR SHITE. SECOND WEEK IN A ROW IM IRRITAED!! @HBOMaxHelp @gossipgirl. 🖕🏽
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William T. Riker (@RaceThisSorrow) reported
@hbomax your app runs like dog **** on Roku, please fix it.