Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Google Nest Outage Chart 06/19/2024 09:20

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Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

  1. Device Failure (49%)

    Device Failure (49%)

  2. Online Features (16%)

    Online Features (16%)

  3. Website Down (14%)

    Website Down (14%)

  4. Sign in (8%)

    Sign in (8%)

  5. App Crashing (8%)

    App Crashing (8%)

  6. Errors (5%)

    Errors (5%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesOcala Device Failure
GermanyHannover Online Features
United KingdomPlymouth Device Failure
Hong KongYuen Long San Hui Online Features
United StatesMaple Grove App Crashing
United KingdomLondon Device Failure
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • hasty Tom Hastain (@hasty) reported from West Sacramento, California

    @googlenesthelp unable to login to Nest website or mobile app.

  • new_orchid mondon (@new_orchid) reported from San Antonio, Texas

    @googlenest I’ve resolved the problem without assistance

  • RobSiegelNYC Rob Siegel (@RobSiegelNYC) reported from Miami Beach, Florida

    @googlenesthelp how do I contact you for help logging into my app / cameras?

  • CarolineDB81 Caroline McDonough (@CarolineDB81) reported from Horley, England

    @googlenest 14. Yes - before the update etc I had it working no problem. Have tried a factory reset, deleted all rooms and re added. No joy.

  • Carltonflow Carl foran (@Carltonflow) reported from Dublin City, Leinster

    @googlenest Nest mini charcoal is the second one I have now purchased. Forums saying there have been issues with the new updates? Spotify not connecting and commands not working. “Something went wrong” after every command. Have sent 2 emails with no response so far.

  • urbanfoxe Jenny Foxe (@urbanfoxe) reported from Manhattan, New York

    @googlenest Changed HDMI input into TV, Checked You Tube TV for updates. The problem starts approx 2-3 hrs after it is turned on. No other streaming device has these issues, including a regular Chromecast.

  • richhjames Richard James (@richhjames) reported from Macclesfield, England

    @googlesupport Never have I received a worse service than I have from Google. Simple subscription issue with @googlenest and a week later and 6+ hours on the phone being past from dept to dept still no resolution. No ownership, failed promises, shocking service.

  • cuthbertneil Neil Cuthbert (@cuthbertneil) reported from Edinburgh, Scotland

    @googlenesthelp connecting to Google WiFi terrible on MacBook 💻 Pro tonight. Is there an issue you’re aware of?

  • BoothNinja81 [mcp] (@BoothNinja81) reported from Columbus, Ohio

    So from the sounds of it @googlenest tech support has really gone down hill since Google took over. They are no longer able to provide remote diagnostic support, so if a product goes bad, it just goes bad and you’re SOL. Won’t be recommending their products in the future.

  • glasgowspark1 McCaffrey Electrical 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@glasgowspark1) reported from Edinburgh, Scotland

    @googlenest Is there an issue with the google nest servers this morning? Had some issues when trying to add 3rd gen thermostats to customers accounts

  • urbanfoxe Jenny Foxe (@urbanfoxe) reported from Queens, New York

    @googlenest It worked fine for two years. This problem has only been for about 2 months. The router and TV cannot be moved. The casting device is only 4 feet from CC. App streams fine on the device. Only freezes when casting.

  • ParaicMcLean ✨💡💁🏻‍♂️ PÁRAIC MCLEAN (@ParaicMcLean) reported from Brooklyn, New York

    @googlenest my google home (gen 2) disconnects from the WiFi network almost daily. It’s the only google home that does it in my apartment too! I’ve factory reset the device multiple times. Any other solutions to this problem? It’s quite annoying to have to reset almost everyday!

  • PatFrmMoonachie Pat Philbin (@PatFrmMoonachie) reported from Moonachie, New Jersey

    @googlenest Yes ..that's why I'm thinking the issue is on the @SIRIUSXM end

  • MikeCurnock Mike Curnock (@MikeCurnock) reported from Wivelsfield Green, England

    @googlenesthelp Nest thermostat has not been able to find any wifi routers for a few days. Loads of recent community posts. Software issue or hardware issue?

  • Oi_Penelope Manic Pixie Dream Girl 🧚‍♂️ 🕊 (@Oi_Penelope) reported from Accra, Greater Accra Region

    @googlenest Yes, but not with my original charger because its broken

  • JosephOlas Joseph Olas (@JosephOlas) reported from Indianapolis, Indiana

    1st world problems: having to get out of bed to adjust the thermostat because @googlenest services are down

  • jeffsagoodman Jeff Goodman (@jeffsagoodman) reported from Phoenix, Arizona

    @googlenesthelp @LenovoSupport Any way to fix this unpleasant glitch?

  • sevokevo Sevokevo Royuki (@sevokevo) reported from Cleveland, Texas

    @googlenest 2/2.... manually switch it to home and back to away then the Thermostat goes to correct Away settings... i Rebooted the Thermostat ane rebooted my router but seems to have not fixed the problem

  • Travelcritique1 Guy one (@Travelcritique1) reported from Golden Glades, Florida

    @googlenest thermostat once again says offline and yet it’s not. Get it together @Google #craptechnology #nest #fail

  • KyleWKerr Kyle W. Kerr (@KyleWKerr) reported from Fenway/Kenmore, Massachusetts

    @googlenest @sundarpichai @rosterloh Why would I follow your social media page when it’s already been a year since you stopped supporting the app? How can I get this issue escalated to someone who can help?

  • maik1627mao0651 LOYALIST KILCOOLE BALLYSILLAN (@maik1627mao0651) reported from Belfast, Northern Ireland

    @googlenest nest camera not working

  • Ciarakeeruh Ciara Ruane (@Ciarakeeruh) reported from Firhouse, Leinster

    @googlenesthelp hi, I sent a DM looking for help with my Nest Hello Pro. I’m just getting a bit frustrated.

  • Dylaantaylor Dylan Taylor (@Dylaantaylor) reported from Melbourne, State of Victoria

    @googlenest nothing bad just was wondering if there were updates to improve the speed, everything seems really fast even though my internet is bad

  • AndruEdwards Andru Edwards (@AndruEdwards) reported from Maltby, Washington

    The fact that @GoogleNest Protect has been around for a decade and still has terrible, disruptive middle-of-the-night false positives is crazy!

  • DougHenwood Doug Henwood (@DougHenwood) reported from Brooklyn, New York

    @googlenesthelp just updated to iOS 14. Nest app tells me thermostat is offline but it’s not.

  • urbanfoxe Jenny Foxe (@urbanfoxe) reported from Manhattan, New York

    @googlenest Usually cast from iPad but also tried android phone and PC plugged into ethernet. PC can cast to TV directly with no issues but still freezing through CC. Unplugged CC let it cool down, restarted. Checked internet speed. Turned off all other devices on WiFi. Restarted router...

  • ParaicMcLean ✨💡💁🏻‍♂️ PÁRAIC MCLEAN (@ParaicMcLean) reported from Brooklyn, New York

    @googlenest It’s not that far. Next room and all walls are plasterboard. Another Nest Gen 2 is equidistant and hasn’t experienced this problem. It just says that it can’t find the WiFi and the only way to reconnect it is to delete the device and reconnect completely/factory reset.

  • clarebroadbent clare broadbent (@clarebroadbent) reported from Camberwell, England

    @googlenest we can’t see any pictures from our cameras on our nest app but know they are working and connected to Wi-fi. Please help!

  • damiancou Damian Coughlan (@damiancou) reported from Limerick City and County Council, Munster

    @googlenesthelp can you advise why my Nest hello keeps going offline? I have followed instructions to reset, checked WiFi, rejoined network and tested power to it and nothing has fixed it. #nesthello

  • OzzyDominguez Ozzy Dominguez (@OzzyDominguez) reported from Tamiami, Florida

    @googlenest can't see my cams, outage?