Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Online Features (38%)
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Device Failure (29%)
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Website Down (12%)
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Errors (12%)
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App Crashing (9%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Enid |
Device Failure | |
| San Jose |
Errors | |
 Santiago |
Errors | |
| Santa Ana |
Device Failure | |
 Redwood Meadows |
Device Failure | |
| Cleveland |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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k
(@kkathrynhutson) reported
@googlenesthelp now I can’t even resubscribe because it won’t let me add any of my CC’s or visa debit. Please help.. this is insane
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Sam varghese
(@sammysamich) reported
@googlenest tweet #1 terrible product.
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Beat Poet
(@shoot_the_poet) reported
@googlenesthelp both my nest thermostats have gone offline, all my nest cameras and smoke alarms are still online it is just my thermostats that are offline, is there any issue currently ongoing?
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Barry Hornblower
(@CowboyFood) reported
@googlenesthelp I noticed one of the internal cameras had been offline sometime and it refused to start after removing mains supply. I replaced the socket plug with a Lenovo plug and now it's working fine. I guess the nest plug just went faulty.
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Alex
(@ajmhtg_ltd) reported
A big Thankyou to @googlenest for sorting out a WiFi issue with a unit I installed 9months ago. A few tests confirmed WiFi fault with the unit, and sending out a replacement 👏🏻👏🏻 to customer ... service at its best
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Ryan Offord
(@underwaterryan) reported
@googlenesthelp 24 hours on and not a single outage with the Nest cameras. As I'd said, no issues with broadband provider, my setup or anything else my side. Factory reset of multiple Nest devices and we seem to be running properly. Finally.
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Chris Gogos
(@ChrisGogos) reported
Just contacted @Google @googlenest support because my thermostat keeps shutting down, even with the wiring correct. Told me call back in hour, hours late now, nothing. Really poor customer service. #nest #service
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Ryan Offord
(@underwaterryan) reported
@googlenesthelp 25+ years in IT. Made, diagnosed, broken and fixed SO many systems in those years I've genuinely lost count. I've worked with literally hundreds of tech folk in many guises. Disappointed when I find something that just fails with no explanation
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Adlingtont
(@adlingtont) reported
@googlenesthelp Using a square hue bridge. I'm not sure if I can relink Phillips Hue, the devices are listed in my home but Hue is not under linked services to delete them. If I try and add Hue as a service, it lets me sign in but drops back to the set up a device page when adding the devices.
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Jamie 💉💉
(@jrtoastyman) reported
Google Nest mesh system. Had a brief power outage yesterday that seemed to kick off the problem. @Ask_Spectrum for service. Cc @googlenesthelp
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Ryan Offord
(@underwaterryan) reported
@googlenesthelp All it would have taken is some sort of decent and meaningful error message that could have helped diagnose things. Even if this is kept from users there should be a way of quickly finding an answer. Hours wasted unnecessarily. Was I right it was Nest all along ? Yep.
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Corey
(@coreyv87) reported
@EYFSBen @madebygoogle @googlenest I sent a diagnostic report to google and it found multiple faults with the router. My advisor wanted to change units, but I’m 6 months out of warranty. Google does work with you to help figure out the issue, but it’s laborious and you don’t always get a favourable conclusion.
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nick Barratt
(@nickBarratt10) reported
@googlenesthelp I have a big problem with my nest . Can you help me please
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NotActuallyMe
(@o_o_sheila) reported
@googlenesthelp I purchased a Nest thermometer weeks ago, but haven't been able to install the Nest app on my phone. Each time I get "Oops! We encountered an error. Please try again." message. Why is this continually happening?
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A little Growth investor 🐍 🇨🇭 🇦🇩 🇨🇮
(@DennisArepa) reported
@googlenesthelp Hi Guys, yes, it's the same email address account. Also i switched to another house but the problem is still happing.
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Pan
(@Panatl) reported
@googlenesthelp The worst camera ever...waste of $$$
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M. Simmack
(@m_simmack) reported
@j1mr0ckf0rd @googlenest No. Issue still exists. Your devices update every morning. If there would be a change, we would hear it. 😔 To be honest, I don’t think that they will fix this because I’m not sure that they understand the problem.
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Ryan Offord
(@underwaterryan) reported
@googlenesthelp So what was wrong ? Still absolutely no idea. When they work well they are great. However, when they fail there is nothing that tells you why they are failing. Error codes are random and vague at best. Help desk managed to tell me they couldn't see what was wrong as they were off
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House Husband
(@Thafashionshow) reported
from
Avon, Indiana
All smart thermostats are not created equally. I’m def going back to @googlenest this @honeywell joint is trash.
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Ryan Offord
(@underwaterryan) reported
I'd hate to throw hundreds of pounds worth of @googlenest kit in the bin but this is getting stupid now. All support does is blame everything and anything I have. All I want is some error message or code as to why these ****ing cameras are on and off like a tarts knickers.
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Hiten Pancholi
(@HitenPancholi) reported
@googlenesthelp Unable to purchase nest aware on the checkout as it getting the following error [OR-CPMS-03]
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Helen
(@Helen40656265) reported
@googlenesthelp any issues at the moment. nest is saying offline.
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Reynaldo Barrera
(@Reynald52753913) reported
@googlenesthelp I have a 3rd Gen Nest Learning Thermostat that no longer can see wifi networks. I have rebooted the unit, factory reset and unplugged for a few hours with no luck. Can you assist me with a fix? The unit still works but doesn't see my wifi network.
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Ted
(@ASCmotorschool) reported
@googlenesthelp Sick of: Constantly needing to sign in The app not working properly on multiple devices Your phone consistent support inability to take calls Looking into possible alternatives to nest cam.
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Marc
(@j1mr0ckf0rd) reported
@m_simmack @googlenest Was that issue fixed? I just installed one in my „Arbeitszimmer“ and it also called itself „Kammer“!? @googlenest : While we are at it…I‘m also missing a „Gästezimmer“ (guest room) - there is only a „Gästehaus“ (guest house).
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Adlingtont
(@adlingtont) reported
@tweethue @googlenesthelp Been unable to control hue via Google home for a few days. Lights not responding in home app. Unable to remove them, they are not listed under linked services. Unable to add the service, drops back to the set up device screen when logging into hue. Help
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NotActuallyMe
(@o_o_sheila) reported
@googlenesthelp I just updated my OS so it is current. I am getting the message once I agree to the Privacy and Terms. When I click OK on the error message, I am back at the sign-in page and it happens all over again. I have never had a Nest account - not sure if that is part of the problem
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Pan
(@Panatl) reported
@googlenest camera is the worst product you will ever buy. Avoid... Get something else
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Michael Dorgan
(@mdorgan999) reported
@googlenesthelp My second nest heatlink unit has "died" within 18 months and I am again without heating or hot water!!! This is terrible reliability for a €500 system. So disappointed as it is a good system when it worked. Wouldn't recommend.
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NotActuallyMe
(@o_o_sheila) reported
@googlenesthelp I'm using iOS. I've uninstalled and reinstalled the Nest app several times, I've tried to create a Nest account online rather than on mobile, I've tried to sign in with Google - I continually get the error message. I've never had a Nest product, so I don't have an acct yet