Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (42%)
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Website Down (21%)
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Online Features (11%)
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App Crashing (11%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chepstow |
Sign in | |
 Lincoln |
App Crashing | |
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
| Katy |
Device Failure | |
| Ashburn |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Ferguson
(@fergus819) reported
@googlenesthelp My Nest Thermostat won’t find/connect to wi-fi. Followed all trouble shooting through Nest App
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Harry
(@Harry405144233) reported
@Pacman_I95 @googlenesthelp @Pacman - what is firmware version on your nest? Google pushed a rogue version (6.2.22) that has caused this problem to many Neat owners. This version they don’t acknowledge or support. Secondly, there is a reported chip problem in the Nest.
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Twiterati
(@JamesSouthend) reported
Help @googlenesthelp. Nest Thermostat system has lost all power so no heating or hot water. Have filled out a support ticket but the contact number is closed
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Big *** Fans
(@bigassfans) reported
@SyrupTruthiness @googlenesthelp Hello, our product & software teams are aware of Google users experiencing an integration outage and are working to resolve as soon as possible. Controller functionality is still available in the meantime. Thank you for choosing Big *** Fans & apologies for any inconvenience.
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danielle
(@danilynntheging) reported
@googlenesthelp still having a significant amount of trouble downloading events and still see no option to download days at a time
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Nicole 🐯
(@poisonivyy007) reported
@googlenesthelp I want to scroll back to see when my kid woke up from her nap, and how long she napped. The recent activity doesn’t really help with that. It shows me clips of the history which doesn’t give me those parts of the history I need. We have nest aware as well.
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Gi
(@Gi95308697) reported
@googlenesthelp My Nest thermostat has been offline for 2 days and cannot find any WiFi networks (my other thermostat is still connected.) I've tried everything possible to troubleshoot. Any help on this?
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TW
(@timo_winter) reported
@googlenesthelp I have the Nest Learning Thermostat and it’s still not working. Is not finding my wi-fi even though every other device can! Need actual help!
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Ayelet Waldman
(@ayeletw) reported
@dartdog @fmanjoo @googlenest Well but why should I *buy* a new one to replace what malfunctioned? Shouldn't I get a replacement for free? And why did the replacement come broken?
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friedeggsum
(@friedeggsum) reported
@googlenesthelp Can the user modify cool down manually or is it set by Nest?
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Nicole 🐯
(@poisonivyy007) reported
@googlenesthelp So the recent activity doesn’t really help for what I’m looking for as far as history. I want to be able to scroll backwards like in the nest app for each camera. Our new camera says “history” when I click it in the google home app but none of the others do.
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Mark Meikle
(@markmeikle1) reported
@HiveHomeUK @BritishGas Your customer service team is shockingly poor. I’ll be taking my custom to @googlenest.
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WarzonePrez
(@WarzonePrez) reported
Having major issues trying to reach out to @googlenesthelp . My login credentials are not working and the reset password functions n is not sending an email to me. I can’t manage my camera or my account.
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𝓦𝓪𝔂𝓷𝓲𝓮𝓸𝓪𝓴𝓼
(@waynieoaks) reported
@TheHookUp1 @googlenest I've always been concerned about the portability of such cameras. I know some offer a theft replacement guarantees but when you have been burgled and check the footage just to see the camera running down the street??
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Justin
(@Justinke) reported
@googlenesthelp my nest thermostat totally lost wifi and could not find wifi network , tried to reset my router and the thermostat . The wifi works well for other devices . Any ideas on how to solve this issue?
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Pacman 🇺🇸♎️
(@Pacman_I95) reported
@googlenesthelp I need help. My Nest Thermostat has been searching for networks for weeks!! 😔
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red_tgz
(@RedTgz) reported
@googlenesthelp About 1.5 weeks ago it stopped connecting to wifi. Originally installed 2 years ago October 2020 and this is the first time I've had this problem.
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Mike Wickett 🇺🇲🎙🏈🏀👨👧👧👩👦🤘🚀
(@mikewickett) reported
Need @googlenesthelp HELP: For the last two months at the new house, our Nest has worked 100% fine. Yesterday, it disconnected from wifi because it can't say at the necessary 3.6v. Yes, the red wire is connected correctly. This happened a year ago - 1/
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Ayelet Waldman
(@ayeletw) reported
Do NOT buy a Nest thermostat from @googlenest. Ours broke, the replacement is broken, (clearer a 'rehabbed' one that isn't actually rehabbed), we have no goddamn heat, and I can hear them dicking my husband around on the phone. Anyone have an alternative that works remotely?
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red_tgz
(@RedTgz) reported
@googlenesthelp Nest Thermostat E no longer connects to wifi. I've spent tons of hours for over a week doing all the steps in Nest help guides with no luck. This is the only device unable to connect and my Nest Doorbell has no issues. I think the device is faulty. Help, in USA.
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Liam Buxton
(@liamb1981) reported
@googlenesthelp I have a Google WiFi Router setup as a WiFi point but it won’t connect via a hard wire setup. The app says it’s connected via mesh and the signal@is excruciatingly slow as it is a fair distance from the last point in the network that works. 1/2
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Frank
(@fppsmeets) reported
@googlenesthelp @butch10mcfc I got exactly the same problem since yesterday with my Nest Thermostat v3 since yesterday. There is voltage but it just doesn't work anymore.
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Harry
(@Harry405144233) reported
@Pacman_I95 @googlenesthelp After going thru scripted troubleshooting they will tell you that your not is out of warranty. In reality, either they caused the problem by making you a Guinea pig for that firmware or bad chip set. No ownership. It’s a shame.
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WarzonePrez
(@WarzonePrez) reported
@googlenesthelp I don’t remember my last successful login, as I’ve always used the app and normally just opens the camera every time. I am in the US.
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Andy sheffield
(@yoda_sheffield) reported
@googlenesthelp my Google nest learning thermostat can no longer see wifi signals and will not find or reconnect to my wifi. Phones and other devices in my house nearby have no trouble seeing and connecting
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Gregory Silvestri
(@gjs1219) reported
@googlenesthelp I've had my Gen 3 Nest thermostat for about a year and all of a sudden it can no longer find my wifi signal. I've restarted it, tried to input the wifi name and password multiple times. I've reset it and started from scratch and nothing works. Please help.
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Justin
(@Justinke) reported
@googlenesthelp Reset the internet connection and account connection. The problem is the wifi module inside the unit is dead
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Gi
(@Gi95308697) reported
@googlenesthelp I did. I’ve tried everything possible. I even granted CS access to the device and they were unable to help.
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Gi
(@Gi95308697) reported
@googlenesthelp Nest Thermostat E. One is working perfectly fine and this one is giving me a problem. I’ve tried everything - even CS walked me through it all. No luck.
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Automate Your Life
(@AutomateYouLife) reported
@TheHookUp1 @googlenest In other news, the front of this man's house ripped off and fell down today. Apparently, it was due to he weight of batteries and something called, "sheer".