Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Errors (33%)
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App Crashing (25%)
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Device Failure (25%)
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Online Features (8%)
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Website Down (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Jose |
Online Features | |
| Elk Grove Village |
App Crashing | |
| Enid |
Device Failure | |
| San Jose |
Errors | |
 Santiago |
Errors | |
| Santa Ana |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Brad Legge
(@bradlegge) reported
2 days on @googlenesthelp all the while without heating. All 3 customer service peeps confirm @googlenest heat link is the issue. No one can approve new heat link device to be sent out. Have to wait 2 working days to speak to safety department! For a £180 device!
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a
(@tacohotbellsauc) reported
@googlenesthelp Wow so impressed! 2+ hours on a call, and 45 minutes on support chat trying to get a refund for my Nest Hello that is peeling and cracking. No it’s not covered under warranty anymore. I just had the worst experience ever. You guys really hate your customers.
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Thibo
(@Thibo57496848) reported
@googlenest Is there a reason why all our Nest Hub 2's can't open Google podcast by touching the screen? If I tab the podcast icon, something like "oké... Woups there was a problem" or it opens Spotify is it's reaction for some reason. Only asking the specific episode works...
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Damon Blakemore
(@Damon_BPH) reported
@kaPOWed @googlenest @Intergasheating It’s a combi so will control it via the front on the boiler. Press the thermometer on the left and the green light will go to the tap, then press up and down for desired temp. Then on the right you have constant or eco mode options.
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Clarence Richardson
(@cwriches) reported
@googlenesthelp Everything is good on the network. Even all of my Nest cams and anything else is working fine.. just the guard suddenly is dropping offline. Had it for a few years now and never had this issue..
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Connor 🏳️🌈🏳️⚧️
(@pinotconoir) reported
@unicornkx @KxDoesUx @googlenest Yeah that’s really bad, I know it’s cold weather recently but they’ve really messed up on the batteries on this one, I think they designed them for California weather!
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Tony
(@safoian) reported
I hate that @googlenest subscriptions and services don't work with @GoogleWorkspace accounts. Many people use workspace for their family accounts. And for whatever reason we can't integrate into all of the consumer / residential products and services easily. Help!
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Kai
(@kaigradert) reported
@adamnash @googlenest Google Home app is the worst 😠
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Wendy
(@Wendyed) reported
My husband just got off the phone with @googlenest customer service. Complicated issue with our heating system, a new humidifier, and power to the unit. Specialist was incredibly knowledgeable and helpful. Impressed! @madebygoogle
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Jason
(@mobinaut) reported
I purchased a @Google Nest Hub Max in the UK for 180 GBP. I moved to the Netherlands and AFTER a few days the Hub Max stopped functioning properly. Google says "it's a hit or miss problem" and that the @googlenest HUB MAX is not supported in the Netherlands. ALL functions are
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Wendy
(@Wendyed) reported
My husband just got off the phone with @googlenest customer service. Complicated issue with our heating system, a new humidifier, and power to the unit. Specialist was incredibly knowledgeable and helpful. Impressed! @madebygooggle
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Clarence Richardson
(@cwriches) reported
@googlenesthelp my nest guard suddenly keeps going offline the last 2 days. I keep resetting it (press/hold #5) and it resolves it for some hours before dropping offline again.
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Christopher Morace
(@thinkoutloud) reported
@adamnash @googlenest I have felt your pain. Home was not created with what the customer wanted in mind, but as a leap toward some PM’a vision. The awkward middle ground is terrible:
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Salvador_Dalis_Atmospheric_Skull
(@maxdunn1978) reported
@googlenesthelp Doorbell wired, showed offline in app.
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Tyler Clark
(@tylerclark) reported
@googlenesthelp No problem
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Alex Johnson
(@ajohn2550) reported
@googlenest @jmwein So, Have known this was an issue for over a year. However having my nest forcefully disconnected from the account its been connected to for years is really poor experience. Used to be my recommendation for almost a decade. Part 1 of hopefully 2.
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Tyler Clark
(@tylerclark) reported
So disappointed to find out my new @googlenest floodlight camera doesn't operate like my old Nest cameras. No 24/7 recording, No Nest app support, terrible push notifications. Anyone have recommendations for another camera system that records 24/7?
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Dayna Goad
(@NoComingBack) reported
@Google @googlenest has literally the worst customer service ever. So done buying their products.
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Joshua Gillis
(@photobug91) reported
@googlenesthelp We've got a tech coming, but we have a Learning nest. I've done the turning heat mode on and off, I've reset the schedule, I've adjusted the temp up and down. My landlord earlier did a reset as well, so we've done everything that was suggested online aside from messing with wires
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Andy Hall
(@andyhall49) reported
@googlenesthelp Hi, having to re link up my nest wifi router and point. Home app finds the router, I scan QR code but then get message 'modem isn't giving wifi point an internet connection'. My broadband provider says this is problem with my nest router not them. Is it? thanks.
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Cryptomaster
(@bullish_kryptos) reported
@googlenesthelp Lol take money from your customers within minutes, but make the refund as painful as possible. And don’t tell me you're with me; nobody’s been updating me on anything for a whole MONTH. Seems like I'm not the only one with this issue either. Go check reddit. #scammers #liars #wtf
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a
(@tacohotbellsauc) reported
@googlenesthelp It is extremely disappointing to see such a big company not be able to give a refund to a customer who has already had bad issues with chrome cast delivery, thermostat malfunctions, etc. That is not my focus and I don’t care about that right now. My doorbell is.
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Connor 🏳️🌈🏳️⚧️
(@pinotconoir) reported
@KxDoesUx @unicornkx @googlenest So we’ve got the same and it really depends on the amount of activity that triggers it, ours has lasted a month without charging, but we probably get like 15-20 events a day if that. Unfortunately a quoted battery life doesn’t work with this because it’s all down to triggers 😣
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Tom
(@TheTracerBullet) reported
If @googlenest support can go by business days, shouldn’t that apply to me and their return window? Tried to work with support in good faith and now they are refusing a return. Part of the delay was them and also waiting for shipment of replacement parts, that didn’t fix anything
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Karl Tiedt
(@ktiedt) reported
Dear @Google / @googlenest if you put software engineers on support lines... perhaps you should train them on the role... being told "we cannot escalate this because you do not have a problem" when, in fact, the whole reason you are calling IS a problem is f'ing infurating. #fail
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Salvador_Dalis_Atmospheric_Skull
(@maxdunn1978) reported
@googlenesthelp We have a nest thermostat. No recent changes to the network. -- Powercycled both. Wifi from router back up. Doorbell only showing a steady green light with no ring. (Has been showing steady green light no ring since it went offline two weeks ago)
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Wendy
(@Wendyed) reported
My husband just got off the phone with @googlenest customer service. Complicated issue with our heating system, a new humidifier, and power to the unit. Specialist was incredibly knowledgeable and helpful. Impressed!
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Faviola
(@lilnambo) reported
@googlenesthelp App says it’s offline
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Joshua Gillis
(@photobug91) reported
@googlenesthelp Yeah the tech pinned the issue on the thermostat, we checked everything else and that's the only thing that could have caused it. We got told by the tech the thermostats can be finicky, on if they kick on or not. So maybe that's something to address in updates?
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Scott Armour
(@the_names_scott) reported
@googlenesthelp having issues with my Nest thermostat going offline since it’s last update. Walking up to thermostat all ok, on app says offline. Checked my router, all connections and no issues. Looks like your software is at fault. How can you help with this please