Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Online Features (33%)
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Device Failure (23%)
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Sign in (18%)
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Website Down (16%)
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App Crashing (6%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Redwood Meadows |
Device Failure | |
 Cleveland |
Errors | |
| Miami |
Website Down | |
| Los Angeles |
App Crashing | |
 Erkelenz |
Errors | |
 New Delhi |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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**** Buffman
(@Dick_Buffman) reported
@googlenesthelp The thermostat keeps shutting itself down because it can’t hold a charge. It charges a little bit when left alone but once I start using it it shuts down and goes black
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Carol de Demko
(@CaroldeDemko) reported
@googlenesthelp Model: Display-3.6 Back plate model: Backplate-6.5 Software: 5.9.5-2 I'm not sure of the version, does the above help. Im in the UK
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Mr T 💪🏼
(@ToG) reported
Not impressed with our @googlenest ! Just as energy is its most expensive, it decides, despite my 2 attempts at reducing our hearing hours, to put our heating on all night last night! At least @home_assistant was there to keep an eye on it, so I could tell and try (again) to fix.
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Nick Link
(@PoorDeadShannon) reported
from
Pompano Beach, Florida
@googlenesthelp help! trying to install thermostat E and it’s not seeing any wifi networks. doesn’t show any serial number options after entering Entry Code.
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Leon
(@Rahul_Leo_Negi) reported
Chk ur bnk statmnts if you buy from @googlenest . There might be multiple chrgs. Been trying for 4 weeks to get duplicate charge refunded. And they still don’t know why it happened or how to fix it . #googlenestduplicatecharges
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
It’s been 6 weeks since @googlenest pushed an update that caused home/away asst to go nuts. They’re only suggestion - turn Homeaway assist off. Fix the update.
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Jim Feldman 😷
(@jimfeldman) reported
@googlenesthelp Said it couldn’t find the wifi. Speakers said same thing. Unplugged and replugged so it could re-establish the connection. And have had to do that to the speakers 2-3 times in the last week. Never happened before. And the Nest Hub is dead. G-screen error for the last few hours.
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ray chan
(@raychanchan) reported
@googlenesthelp have there been a fix for loss of wifi issues on Gen 3 thermostats? I have tried all the troubleshooting steps and the wifi works for all my other Google devices.
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Steve E.
(@sme_steve) reported
@googlenesthelp looks like google support is very busy ALL the time. Home away assist not working again. Good job google! Way to take a good product and drive it in to the ground. How about a fix instead of telling everyone to DM you!!
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Jim Feldman 😷
(@jimfeldman) reported
@googlenesthelp What would that have to do with anything? These same devices have been connected to my WiFi for over 18 months with no issue. Now after an OTA update they stopped working, or needed a reboot to reconnect. Just admit the firmware update is bricking some devices.
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Bilal
(@bilalnet5) reported
@njhorsley @googlenesthelp Have tried resetting the Nest itself? I tried to reset the heatlink, but it didn't help.
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nog
(@LHewings1) reported
@googlenesthelp my nest is suddenly not turning the heating off. Thermostat set to 15C, house at 22C and boiler not turning off - help pls!
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**** Buffman
(@Dick_Buffman) reported
@googlenesthelp Yes I charged it by plugging on the usb cable but it only holds the charge for a few minutes then shuts down again. I am in USA
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Kaelan 👑
(@KaelanSays) reported
@googlenesthelp Hi! Thanks for checking in. That’s some good CS. I had to add the device that wasn’t connecting to a new home, and move all of my existing devices to the new home I created. It worked but this glitch can be quite a problem if I buy new Nest devices and run into the same problem.
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Will🚀PR.D
(@prd_will) reported
@googlenesthelp I’m no longer receiving push notifications to my iOS device. Is this a known issue? I’ve tried all setting combinations and have run a full factory reset on my google nest camera indoor/outdoor battery
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NiedermeyersDeadHorse aka NDH
(@NiedsG) reported
Freaking @googlenest Is there absolutely nothing that Google won't **** up?
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Jamie Mills
(@aaluka) reported
@googlenesthelp My nest thermostat cannot find any wifi network in my house. My Google nest hub near it can find 5. I’ve followed all steps to reset it. Please help
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Steve E.
(@sme_steve) reported
@googlenesthelp After about of week not working. Home away assist is now working properly. So, no I don’t need help. Thanks
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Matthew Allen
(@MatJAllen) reported
@googlenesthelp The shopping list function on our Home is broken. It won't add things, it just searches for the phrase. It's also suddenly forgotten my voice and won't let me set it up again, because it claims my phone doesn't have Wi-Fi (which it does)
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E
(@coyoteman5) reported
@googlenesthelp It’s been several weeks that I’ve noticed this and I finally remember to contact you to try to solve the problem
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Kaelan 👑
(@KaelanSays) reported
@googlenesthelp Thanks for the help, but please see into this problem. I’m a loyal Google user, but this can be quite annoying.
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marklynn
(@marklynn) reported
@googlenesthelp Your latest software update has created an N72 error for many users (Nest community forum). No heat in 1 zone for over a month. Support said I needed a new base plate. Wasted $50 and still no heat. Any way to roll back the software so I can have heat again?
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Aaron
(@ADriftingNerd) reported
@googlenesthelp My Google home is working fine it's a device connectivity issue as it won't connect to my wifi right now. Thank you though for the response.
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Justin Phelps
(@Linuturk) reported
@googlenesthelp It's a bunch of things that pile up and lead to a terrible user experience, and while you are "sorry", there's nothing you'll actually do about it.
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Jerry Schulze
(@jerryschulze) reported
@googlenesthelp @googlenesthelp The app on iPhone and iPad is frequently very slow to load the main page with cameras and 2 thermostats. Sometimes they will fail to load and kick me out to the login screen. Sometimes I need to force quit and end up at login again.
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Lucie Rayner
(@lucierayner) reported
Can anyone help with google nest?! It’s driving me mad!! @googlenesthelp @googlenest
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Ted Wells
(@tedwells) reported
@googlenesthelp I tried connecting 3 times. The second time it said it was connecting but didn't. Error all 3 times.
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Vivek Patel
(@Vii_vekk) reported
@googlenesthelp @Google @googlenesthelp 7 hours later. Still no “immediate” call from the “team” as DM’d. Still with a broken thermostat and NO HEAT. Have been trying to get a call back since yesterday - Still no call back or resolution. Every time I call -“Supervisor will call you back in 2hr”
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corgilyfe
(@corgilifematter) reported
@googlenest I could not think of a more straightforward question than that. This is like Siri or Bixby bad
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Jaythestingray
(@Jaythestingray) reported
@ring is down again. I also want to note that my @googlenest service has worked this entire time. Will I be refunded for the down time?