Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (28%)
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Online Features (25%)
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Sign in (25%)
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Website Down (15%)
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App Crashing (5%)
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Errors (3%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Denver |
Sign in | |
| Piscataway |
Device Failure | |
| Los Angeles |
App Crashing | |
 Pisa |
Online Features | |
 Chandigarh |
Online Features | |
| Palo Alto |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Bob M
(@Bobbyoky) reported
@googlenest no, I am not paying $150 for a product because you’re choosing to discontinue one that works perfectly fine. When it stops working, I’ll be buying a new brand. I’m sure a third party app would work just fine, but you want to scam customers. Ok, no problem.
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Thaïs Sher
(@ThaisSher) reported
@googlenest That's good....would have freaked me out if was...Of course, the Police would be on call if someone had tried to illegally access House ...but no intruder /trespasser that I can see and nothing broken, nothing stolen.... Nothing stolen or nothing else misplaced or broken...
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Everything's bike!
(@halo_g117) reported
from
City of Minneapolis, Minnesota
@Google @googlenest fix your ******* ****. When I say "hey Google, turn on the living room lights" I don't need ******* Gemini to ask if I want context added and then not turn on the god damn lights! What ******** is this enshitification. I'm losing my mind
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Ann. Who? ❤️🇨🇦
(@annwmac) reported
I’m looking for advice on what to replace our @googlenest doorbells (we have 3) and outside camera. We are continuously being booted from the app requiring a complicated login process. Plus, if somebody rings the doorbell, by the time we get the notification the person is gone.
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Janani Vasudevan
(@jananivasudevan) reported
The impact of bad customer service! After literally 10 hours on phone with @XfinitySupport & giving them offers to take our money to just ship us their WiFi extenders, we decided to give up and go with @googlenest extenders. Wonder what’s the right threshold at which you give up!
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decidable
(@fresheyeball) reported
@googlenest buying the nest protect is the WORST idea. I am now going through the costly process of removing these from our home.
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Made by Google
(@madebygoogle) reported
@AndrewP35479303 Hi there! We're sorry to hear that your front Nest Doorbell stopped working and that you can't use live view. We want to provide you with accurate assistance. Since this handle @googlenest was deprecated, please send us a DM on our official page, @madebygoogle, so we can provide you with further instructions. We're ready to help!
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JD A
(@JDA63333604) reported
@googlenest you guys suck so bad now. This ‘1 degree for cleaner energy’ nonsense that I can’t get to stop and I never signed up for is the last straw. Tearing this bullshit out after nearly 10 years.
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Kissler
(@Kissler) reported
@TechnoTimLive I had one that did this until i threw it away. Another one just last month did the planned obsolescence beep. Worst purchase these @googlenest smoke detectors.
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D
(@megalo_poutso) reported
@googlenest please sell Nest and Home to someone that actually gives a **** and will improve the garbage you’ve let them become.
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John Inman
(@golfingjohn12) reported
@googlenesthelp My nest thermostat went offline and i cant get back on. Rebooted router couple times still cant get connected. Other things work fine. Help
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torteeya
(@chili_twonine) reported
Hey @googlenest I don't need to know every 10 minutes that your doorbell can't take the heat and shuts down
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Team Clermont
(@TeamClermont) reported
For 10+ years, I had the most basic Honeywell thermostat. Never once had an issue with it. Last year, I decide to "upgrade" to @googlenest. Nothing but problems. It's the hottest day of the year. My HVAC works wonderfully. But Google Nest keeps turning it off. Thanks, Google!
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Rae
(@raspy_rae) reported
I really LOATH the @googlenest thermostat. It STAYS changing itself no matter what I do. I set it to my preferred temperature and it changes itself IMMEDIATELY. Trash.
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Ryan Strug 🇺🇸
(@ryanstrug) reported
Idk when @googlenest thermostats started preventing you from changing your temperature for 2 hours, but **** you @Google.
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Guru Ghantaal
(@mananpatel41) reported
@Sadie_NC Just yesterday, I felt little warm and wondered why my AC wasn’t kicking on - even after setting particular schedule on my @googlenest ? Turns out it changed the settings with a message: “only keeping it a couple of degrees higher helps the planet” kinda BS. WTF?
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Eric Johnson
(@ej_badger) reported
@googlenest @googlenesthelp hey guys our Nest 4 is telling us to continue in the google home app we try to scan the qr code on the back of the device and the app says it is the wrong code or not what we are looking for I have a bunch of different codes from thermostat sensors and other and it's not working
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Eric Johnson
(@ej_badger) reported
@googlenest @googlenesthelp hey guys our Nest 4 is telling us to continue in the google home app we try to scan the qr code on the back of the device and the app says it is the wrong code or not what we are looking for I have a bunch of different codes from thermostat sensors and other and it's not working
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Gary Sowell
(@ramblincaddy) reported
@googlenesthelp I’m getting the W5 Wi-Fi error code after a few months of using a new Google Nest Learning Thermostat. Have tried the Reset process and everything else suggested. Contact me at (404) 202-5135. Gary Sowell. Thanks
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Maggie Leber
(@MaggieL) reported
Dear @googlenest @googlenesthelp My outdoor Nest Cams intermittently go "offline" in the Google Home app while my access point tells me they are still connected, and they continue to send alert events. This looks like a server-side failure to me. UDP is probably still flowing, but the TCP session to the server crashed and isn't recovering automatically. The worst part of it is: the "offline" status doesn't clear until I reset the camera, which requires pulling it off the mount and losing the aim, requiring reestablishing the event zones. Please fix your server.
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Dough
(@ASimpleDough) reported
My Google Home and Nest products have been down for nearly 30minutes and is unpleasant. Another reason why Google should be allowing products to connect locally instead of depending on their infrastructure. @madebygoogle @googlenesthelp
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Dough
(@ASimpleDough) reported
My Google Home and Nest products have been down for nearly 30minutes and is unpleasant. Another reason why Google should be allowing products to connect locally instead of depending on their infrastructure. @madebygoogle @googlenesthelp
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Dough
(@ASimpleDough) reported
My Google Home and Nest products have been down for nearly 30minutes and is unpleasant. Another reason why Google should be allowing products to connect locally instead of depending on their infrastructure. @madebygoogle @googlenesthelp
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The VHS Group
(@thevhsgroup) reported
@googlenest my Google business acct has me locked out of my nest acct. I’m trying to do the migration but nothing is working. I need access to my camera for an issue that occurred. Please help
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Earline
(@EarlIsNotMe) reported
@Google Why are you shutting down the app for @googlenest Nest thermostats? What’s your end game?
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Becky Fouts
(@Becky_Fouts15) reported
@googlenesthelp Sorry. Busy week. I reset the modem and reset the thermostat. Still offline. This thermostat is closer to the router than the downstairs one that works fine.
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Cal
(@goseeca1) reported
@googlenesthelp It looks like after a couple of hours the issue came back. Except this time the nest app says it’s offline, but looking at the network settings on the nest thermostat displays that it’s still connect to my network.
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Nick Didelot
(@NickDidelot) reported
@googlenesthelp @madebygoogle I was initially OK with the Dropcam discontinue based on you providing a new Nest Cam. Now that I find out this new cam doesn't work in the Nest app I'm pretty unhappy. The Home app is clunky and terrible to use, especially for cameras! Please fix it
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for example
(@EGF4) reported
from
Hudson Lake, Indiana
After spending most of the day trying to reconnect all my “smart” @google home and @googlenest devices, I realize Google is anything but “smart”. How can a tech company be this bad? If my app already was connected to devices, shouldn’t have serial codes? #poordesign #techfail
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Louie Ruiz
(@TheAverageGuy83) reported
@googlenesthelp please make the user interface easier to use, i have a Google Nest Cam installed in my disabled son's room & he had a 3 min Seizure & the stupid app said Nothing about the event happening on my phone on top of that i had a hard time trying to save the video! WTF!?