Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (27%)
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Online Features (24%)
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Sign in (24%)
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Website Down (15%)
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App Crashing (6%)
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Errors (3%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Denver |
Sign in | |
| Piscataway |
Device Failure | |
| Los Angeles |
App Crashing | |
 Pisa |
Online Features | |
 Chandigarh |
Online Features | |
| Palo Alto |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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torteeya
(@chili_twonine) reported
Hey @googlenest I don't need to know every 10 minutes that your doorbell can't take the heat and shuts down
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Team Clermont
(@TeamClermont) reported
For 10+ years, I had the most basic Honeywell thermostat. Never once had an issue with it. Last year, I decide to "upgrade" to @googlenest. Nothing but problems. It's the hottest day of the year. My HVAC works wonderfully. But Google Nest keeps turning it off. Thanks, Google!
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Rae
(@raspy_rae) reported
I really LOATH the @googlenest thermostat. It STAYS changing itself no matter what I do. I set it to my preferred temperature and it changes itself IMMEDIATELY. Trash.
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Ryan Strug 🇺🇸
(@ryanstrug) reported
Idk when @googlenest thermostats started preventing you from changing your temperature for 2 hours, but **** you @Google.
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Guru Ghantaal
(@mananpatel41) reported
@Sadie_NC Just yesterday, I felt little warm and wondered why my AC wasn’t kicking on - even after setting particular schedule on my @googlenest ? Turns out it changed the settings with a message: “only keeping it a couple of degrees higher helps the planet” kinda BS. WTF?
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Eric Johnson
(@ej_badger) reported
@googlenest @googlenesthelp hey guys our Nest 4 is telling us to continue in the google home app we try to scan the qr code on the back of the device and the app says it is the wrong code or not what we are looking for I have a bunch of different codes from thermostat sensors and other and it's not working
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Eric Johnson
(@ej_badger) reported
@googlenest @googlenesthelp hey guys our Nest 4 is telling us to continue in the google home app we try to scan the qr code on the back of the device and the app says it is the wrong code or not what we are looking for I have a bunch of different codes from thermostat sensors and other and it's not working
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Gary Sowell
(@ramblincaddy) reported
@googlenesthelp I’m getting the W5 Wi-Fi error code after a few months of using a new Google Nest Learning Thermostat. Have tried the Reset process and everything else suggested. Contact me at (404) 202-5135. Gary Sowell. Thanks
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Maggie Leber
(@MaggieL) reported
Dear @googlenest @googlenesthelp My outdoor Nest Cams intermittently go "offline" in the Google Home app while my access point tells me they are still connected, and they continue to send alert events. This looks like a server-side failure to me. UDP is probably still flowing, but the TCP session to the server crashed and isn't recovering automatically. The worst part of it is: the "offline" status doesn't clear until I reset the camera, which requires pulling it off the mount and losing the aim, requiring reestablishing the event zones. Please fix your server.
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Dough
(@ASimpleDough) reported
My Google Home and Nest products have been down for nearly 30minutes and is unpleasant. Another reason why Google should be allowing products to connect locally instead of depending on their infrastructure. @madebygoogle @googlenesthelp
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Dough
(@ASimpleDough) reported
My Google Home and Nest products have been down for nearly 30minutes and is unpleasant. Another reason why Google should be allowing products to connect locally instead of depending on their infrastructure. @madebygoogle @googlenesthelp
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Dough
(@ASimpleDough) reported
My Google Home and Nest products have been down for nearly 30minutes and is unpleasant. Another reason why Google should be allowing products to connect locally instead of depending on their infrastructure. @madebygoogle @googlenesthelp
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The VHS Group
(@thevhsgroup) reported
@googlenest my Google business acct has me locked out of my nest acct. I’m trying to do the migration but nothing is working. I need access to my camera for an issue that occurred. Please help
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Earline
(@EarlIsNotMe) reported
@Google Why are you shutting down the app for @googlenest Nest thermostats? What’s your end game?
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Becky Fouts
(@Becky_Fouts15) reported
@googlenesthelp Sorry. Busy week. I reset the modem and reset the thermostat. Still offline. This thermostat is closer to the router than the downstairs one that works fine.
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Cal
(@goseeca1) reported
@googlenesthelp It looks like after a couple of hours the issue came back. Except this time the nest app says it’s offline, but looking at the network settings on the nest thermostat displays that it’s still connect to my network.
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Nick Didelot
(@NickDidelot) reported
@googlenesthelp @madebygoogle I was initially OK with the Dropcam discontinue based on you providing a new Nest Cam. Now that I find out this new cam doesn't work in the Nest app I'm pretty unhappy. The Home app is clunky and terrible to use, especially for cameras! Please fix it
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for example
(@EGF4) reported
from
Hudson Lake, Indiana
After spending most of the day trying to reconnect all my “smart” @google home and @googlenest devices, I realize Google is anything but “smart”. How can a tech company be this bad? If my app already was connected to devices, shouldn’t have serial codes? #poordesign #techfail
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Louie Ruiz
(@TheAverageGuy83) reported
@googlenesthelp please make the user interface easier to use, i have a Google Nest Cam installed in my disabled son's room & he had a 3 min Seizure & the stupid app said Nothing about the event happening on my phone on top of that i had a hard time trying to save the video! WTF!?
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Matthew Wood
(@QPRMatt1968) reported
@googlenesthelp hello. Having trouble connecting Nest e thermostat to heat link. Old one was having issues so bought a new one and having the same issues. Connected thermostat to wifi via app, tried to connect heat to thermostat and it will not connect.
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Cheri
(@AnimatedHokie) reported
Finally punted your **** @alexa99 and went to @googlenest
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brn
(@Von_der_Land) reported
@googlenest **** you and your products. I am so sick of restarting your mesh system every other day. Just ordering another mesh system and getting rid of everything google in my home including your ******* email and search engine.
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Amber
(@Lushi73) reported
@googlenesthelp Hi Google Nest. Please can you send me a telephone contact number as I do not use Twitter regularly as I work! The thermostat is still broken too. Thank you.
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Amber
(@Lushi73) reported
@googlenesthelp Hi Google Support, plradr can you send your contact number as I do not use Twitter regularly. My thermostat is still broken.
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Bob Dillon
(@HAG624) reported
@googlenest Seems to be a lot of people (myself included) complaining recently about their Nest thermostats constantly going offline. Any thoughts?
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Richard Baumber
(@RicBaumber) reported
@googlenesthelp hello I have a W5 nest error and completing a restart and factory reset has not helped. Now the thermostat cannot find any network at all
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Hannah Rutherford
(@lomadia) reported
@googlenesthelp hiya! I'm trying to login into my Nest account on a new phone and haven't migrated the account to Google. Would love to sort that out, however the password reset email refuses to appear. How do I fix this?
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Brian Blues
(@BrianBlues) reported
@googlenest Help! I have a Nest thermostat at home. When I’m away from home, I manually set it to “away”. If I check it 30 minutes later, it had set itself back to “home” mode. This does this repeatedly! 😵💫
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Ali Malik
(@TheRealAli_) reported
@googlenest I’ve never been more disappointed in a product or customer service that I have been with google mesh wifi .I’ve been on phone with you guys on and off for the last 8 months to fix the problem with my google mesh system . I’ve went through 4 diagnostic with you guys
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"Kwesi" Adrian ♒
(@abhayes72) reported
@googlenesthelp This thermostat is downstairs, router is upstairs. So, about 10 ft distance. There are no other electronics causing interference. Furthermore, the upstairs thermostat is even closer and it randomly goes offline too.