Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (32%)
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Online Features (26%)
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Sign in (21%)
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App Crashing (11%)
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Website Down (11%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Hagerstown |
Device Failure | |
 Guayaquil |
App Crashing | |
| Novi |
Device Failure | |
| Olympia |
App Crashing | |
 Balham |
Website Down | |
| Plymouth |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Rob R.
(@RobR71392278) reported
@Bootje81 @googlenesthelp I wouldn't count on getting help. I'm 8 days into waiting for a response on my issue. @googlenesthelp is utterly worthless and should feel ashamed.
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Adam
(@G12APJ) reported
@googlenesthelp I have been waiting on a refund for almost 2 months now, not your normal great service and I'm feeling let down and disappointed Case ID [{7-3202000033254}]
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Gary the Squirrel 🐿 ( He / It )
(@gary61598284) reported
Last night at 2am a guy walked right up to my front door and my @googlenest camera didn’t register or alert me. What an utter, untrustworthy piece of ****.
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chandrasekar
(@srividya85) reported
@googlenesthelp @Google really hard to believe that 15 days since promising to validate the order management system, the issue of incorrect debit on my card is not yet resolved despite sharing tracking numbers. Are you really a tech leader with such a primitive order management system?#pathetic
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Sherri
(@SimplySherriUSA) reported
@googlenesthelp "Live video unavailable.The camera may be unreachable or saving battery" Lots w/similar problems but nothing from you indicating that you are doing anything about this or what the issue is. I just bought this indoor/outdoor battery cam yesterday and it’s a brick!
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Jason Savage
(@jsavage191) reported
@googlenesthelp I am having an issue with lost wifi with the nest thermostat that seems to be a common issue from what I’ve researched on your forums. I was told to reach out to you and you would give me a form to fill out to get a replacement nest. Please help.
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Sunny
(@thesunny01) reported
@googlenesthelp my nest thermostat will not detect a wifi network have tried everything please help
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Sunny
(@thesunny01) reported
@googlenesthelp my thermostat will not pick up my wifi network or any other wifi network I have tried everything as far as resets go and trying to fix it but nothing will work please help
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voodookid00
(@voodookid00) reported
@googlenesthelp It's quite poor that you don't sell replacement adapters. Accidents happen, children trip, adapters get snapped. Now I have a device which is perfectly fine but can't be used because of a broken charger. What a waste!
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voodookid00
(@voodookid00) reported
@googlenesthelp I have broken my power adapter for a home hub. Where can I get another one? Your own specification page gives the wrong information as a 15w DC adapter doesn't work.
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Sherri
(@SimplySherriUSA) reported
@googlenesthelp There is no choice of router band in setup mode within Google Home app. It searched and connected automatically. I double checked the router and it is connected to the 2.4 wifi. I still still have the same issue.
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iamlinDUH
(@iamlin_duh) reported
@googlenesthelp hi there! I tried submitting a warranty claim on one of my Google Nest cams but it looks like your forum errors out stating to refresh and try again. Can I get some help on this?
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Christian Andersen
(@xtianandersen) reported
@googlenest I love the Nest Renew program! Are there any plans to help people install their own solar panels? I can't afford them outright and the sales pressure from the companies that offer financing are horrible. It could be a way to increase the impact the program has.
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Harish Narayanan
(@copingbear) reported
@googlenesthelp I have a 3rd generation Nest. Its Heat Link failed and I tried all options on your support forum. I found a post saying that Google has an official replacement program with Boxt in the UK. Could you please help me with this as it’s cold.
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kabir joshi
(@kabirjoshi19) reported
@googlenesthelp Hi, today a person’s movement was not captured. It happened between 7:56pm and 8:11 pm. What could be the reason? Feels scary. Pls help.
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KLittle
(@KenneyHarderway) reported
Just had THE worst experience with @googlenest @madebygoogle. Don’t know what’s worse, the product or the customer service. Do better
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NR Wheby
(@nrwheby) reported
@googlenesthelp Can I please get help?
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Leighton Dyck
(@nubdog) reported
@googlenesthelp HI. My nest thermostat 3rd gen. Doest not find any wifi networks. I have done all the research and tried all the steps provided on the help section. What do I do?
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voodookid00
(@voodookid00) reported
@googlenesthelp The original one is broken and doesn't work. Where can I buy an original one?
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Alan Marcon engtechMCIPHE RP RHP
(@Green_Reliable) reported
@VietecHeating @googlenest But that’s bad when 6 days a week heat to say 50 then 1 day to 65 for 1 hour
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Sm Ahasan Kabir
(@smahasankabir) reported
@googlenesthelp After 7 days you are still trying to provide help, with one of the essential item for any household. There is only, one help you guys could provide me at this point, sent me back my even defective device so that I can start my thermostat and move on to a different device.
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Sherri
(@SimplySherriUSA) reported
@googlenesthelp Brand new camera Indoor/outdoor Battery, using continuous power via cable Fully charged battery prior to setup Set up camera in Google Home app (v. 2.59.104) Very easy setup Devices: iPad Pro 3rd Gen 11-inch and iPhone Mini 12 Immediately got the error
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Joseph J Carella PR
(@JJCPR) reported
@googlenesthelp I am contacting you because of the known issue with the Nest thermostat not connecting to Wi-Fi. Your first-tier tech support sent me on a wild goose chase! I now understand you have been replacing these defective products. Pls contact me.
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Sherri
(@SimplySherriUSA) reported
@googlenesthelp Was able to get live view here and there, but nothing consistent Seems to record activity while this is happening (cannot confirm 100%) Checked up/download speeds at location (up 36 and down 375) Turned camera on/off. No change Removed device from app and setup
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whogivesashirt
(@whogivesashirt) reported
@googlenesthelp Original Home Mini. This past week - can't specify a date. Also today when I ask it to pause it was lowering the volume to near nothing then continuing to play. I've rebooted a couple of times this week but realise it's more likely an issue on Google's side.
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Sherri
(@SimplySherriUSA) reported
@googlenesthelp Nothing resolved the issue Not using mesh as others stated I have an old Nest Hello wired and it works like a champ but am very disappointed in this device. There are so many with the same issue and I am surprised that you have not resolved the issue/s
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chandrasekar
(@srividya85) reported
@googlenesthelp @Google Reference number is 6-8555000033098. Please help in closing the investigation which is taking forever to conclude. Customers are impacted due to such a pathetic order management system.
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helen collings
(@helenmcollings) reported
@googlenesthelp Heatlink not working, no one answering helpline- looking at the internet I’m not holding out much hope, but can you help?
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David Daniels
(@T324david) reported
@googlenesthelp Two days ago and out of the blue. Restarted the thermostat. It still cannot see ANY networks and my phone can see all of them. Restarted router anyway. Didn’t help. Thought about doing a full reset but did not.
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BL
(@bl74149) reported
@googlenesthelp Ok so that's my problem. I need to download stuff that's not an event which the new nest can't do. Looks like I'll have to look for an alternative brand of camera.