Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Google Nest Outage Chart 01/27/2023 22:05

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Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

  • Sign in 42.55% Sign in
  • Online Features 19.57% Online Features
  • App Crashing 14.90% App Crashing
  • Device Failure 10.77% Device Failure
  • Website Down 9.16% Website Down
  • Errors 3.05% Errors

Live Outage Map

The most recent Google Nest outage reports came from the following cities::

Loading map, please wait...
CanadaVancouver Online Features
United KingdomHereford App Crashing
United StatesPark City Sign in
United KingdomManchester Device Failure
United KingdomManchester Device Failure
United StatesBradenton Online Features

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:
  • CutrightPatrick Patrick Cutright (@CutrightPatrick) reported

    @googlenesthelp Yes, please troubleshoot! But why has no one even tried to contact me after all the feedback reports? This is a huge problem! You are NOT taking care of your customers

  • BarberNickJ NickJames (@BarberNickJ) reported

    @googlenest it ******* shuts off every night. It’s the biggest piece of **** I’ve ever purchased. If I have the heat set to hold on 68 all night why is it 60 in my business when I walk in. Biggest piece of **** I’ve ever spent money on

  • BarberNickJ NickJames (@BarberNickJ) reported

    @googlenest is the biggest piece of **** you could ever buy for your house don’t ever ever do it in your life. Save yourself.

  • Rayne131313 Rayne (@Rayne131313) reported

    @googlenesthelp The thermostat won't connect to the wifi or to the app. I've tried and done every solution I've come across. I need some help please.

  • generic5555 Gen Ness (@generic5555) reported

    @googlenesthelp You've billed me for a Nest thermostat that you shipped to a random stranger. No one at your organization seems willing to correct this error.

  • JessBurgess_ Jessica Rachel (@JessBurgess_) reported

    @googlenesthelp My Google nest mini will not play any radio stations. I've tried different commands but the nest says it will play said radio station but goes silent. Tried a factory reset etc. but still does not work. Is this a common fault? Any advice to fix this?

  • fatherof7b2g Michael Sweeney (@fatherof7b2g) reported

    @googlenesthelp they sent a replacement and that didn't work. they sent a replacement for the replacement and that doesn't work. I NEED HELP

  • fatherof7b2g Michael Sweeney (@fatherof7b2g) reported

    @googlenesthelp Can someone from Google Nest thermostat please help me. They have sent me 2 replacement refurbished thermostats and both do not work. My original thermostat was bought from Home Depot 10 months ago. I purchased 2. The one connected on the second floor stop working

  • frankplunkett Frank Plunkett (@frankplunkett) reported

    One problem having my @googlenest smart thermostat in the dining room is that it thinks noone is home unless I walk by it. Lol.

  • kskaushal906 Bunnymoon 🐰 (@kskaushal906) reported

    @googlenesthelp hi my google nest is not working with my wifi at all. It was working initially, but for some reason it can’t find the wifi in my home at all

  • Briansiphone89 Brian Bollinger (@Briansiphone89) reported

    @googlenesthelp my google home hub doesn’t recognize my voice for SmartThings connected devices. My wife’s voice does work. How can I fix this?

  • domster Dom Barnes (@domster) reported

    @googlenesthelp The issue persists following an all reinstall.

  • deejaycrox David Croxson (@deejaycrox) reported

    @googlenesthelp Is there no help at all beyond asking me what type of thermostat I have and where I am?

  • naveenmadhawa Naveen (@naveenmadhawa) reported

    @googlenest your downtime settings not working I want block YouTube on my nest hub max

  • BTCWeatherman 🦉BNT_Tim🦉 (@BTCWeatherman) reported

    Ok so google wifi, I give up. No SNMP, and the API for basic stats is abysmal. I’m troubleshooting an issue where my nameserver is when I check via API, but my DNS inside the google home app is set to custom and it’s a local addr (pihole)…. @googlenesthelp

  • mjbuckler Michele Buckler (@mjbuckler) reported

    @googlenest - you are just the worst. The frequent need to re-sign into my account to access my camera and thermostat - and the lack of compatibility with Alexa - is driving us to pull your products and send them to recycle.

  • ashdivecha1 Ash Divecha (@ashdivecha1) reported

    @owletbabycare Hog wash, your support team have been utterly useless. We’ve had this issue over and over again. This time I’ve had enough because the camera is completely gone from the app. How buggy can one system be And we have @googlenest cams everywhere else in our home, they run flawlessly

  • KathrynBrito Dr. Kathryn Brito, PT, DPT (@KathrynBrito) reported

    This is the 3rd winter in my home, & it wouldn’t be winter w/out a heat issue. Thanks @googlenest for dying without warning. Even better, the warranty expired on Christmas, which is when I got it as a gift. Thanks @Google. Shoutout to my @Columbia1938 jacket for keeping me warm

  • alhimself Al Barclay (@alhimself) reported

    @googlenesthelp Hi! Help! My Nest thermostat has suddenly stopped being able to find my WiFi network. I've tried resetting it and my router many times but nothing. My phone connects to WiFi standing next to it and I've even moved the router next to it and no difference...

  • kully5ingh 🏆🏆🏆Kully Singh🏆🏆🏆 (@kully5ingh) reported

    @HiveHelper @HiveHomeUK thermostat has not been able to receive internet for last 3 days so I have no heating, have called customer services and had no help, furthermore they hung up on me! Great service. No heating with two babies in cold house! Should’ve gone with @googlenest

  • MaureenRochdale Maureen Conlon (@MaureenRochdale) reported

    @googlenesthelp @whatKatydidnext Did this help at all…….?

  • Joaozinho_0 Walmory (@Joaozinho_0) reported

    @googlenest hello I have one of your products and he is not working properly I’m trying to connect to network and this is not working I did all recommended steps but my product don’t get to find any Wi-Fi network can you help whit that ?

  • ashish210981 Ashish (@ashish210981) reported

    @googlenesthelp team my nest thermostat has been offline for 12 hours.. i have done troubleshooting with all basic steps..Nest restart..Wi-Fi reboot, tried connecting to Wi-Fi on nest , it shows no network found ( whereas all other devices can view dozen Wi-Fi networks).

  • howdoyousaynejc NJ skoberne (@howdoyousaynejc) reported

    @googlenesthelp please escalate Case ID [4-4656000033641] to someone that's actually willing to help me - it's now been 7+ days without a response.

  • pagafalc Paolo Gabriele Falcone (@pagafalc) reported

    @googlenesthelp bought a Nest Thermostat on Oct 20th. I was away for the last 2 months and came back to find that my thermostat was not working any longer. Your customer support is refusing to help.

  • Arturinio2 Arturinio (@Arturinio2) reported

    @googlenesthelp My Google Nest was not connecting to wifi so google sent me a refurbished one for free if I return the broken one. So I returned my thermostat via ups and have proof of delivery but Google charged me full price for the refurbished thermostat.

  • eckotech_ ECKO Tech (@eckotech_) reported

    Voice Assistants - use voice commands to get help with anything from playing music to checking the weather forecast @alexa99 @googlenest @siri

  • CutrightPatrick Patrick Cutright (@CutrightPatrick) reported

    @googlenesthelp I've sent soooo many feedback reports and you never fix ANY of my reoccurring issues. I'm fed up! When are you going to fix your stupid product?!


    The @googlenest is the biggest piece of garbage and waste of money I’ve ever had. What a piece of trash.

  • TheMaje_Gaming TheMaje (@TheMaje_Gaming) reported

    @googlenesthelp Having an issue with my Nest Thermostat. Its stopped connecting to the Internet.l've tried multiple things to fix it: Factory/Hard reset my Nest Reset my router Confirmed my I have 2.4 and 5ghz signal Used a wireless hot spot Please advise on what can be done.