Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Calgary, AB 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1
City of Hazel Park, MI 1
Macomb, MI 1
Houston, TX 1
Chicago, IL 1
San Jose, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • SebInNoGoldRush 𝚂𝚎𝚋𝚜 (𝚏𝚛𝚘𝚖 𝚝𝚑𝚎 𝚟𝚊𝚞𝚕𝚝) 💛 (@SebInNoGoldRush) reported

    hey, @googlenesthelp, i’ve been trying so hard to get my nest mini to play #FearlessTaylorsVersion on Spotify but it just ignores my request and plays the old Fearless (2008) Can you guys fix that?

  • elgabito Kyle (@elgabito) reported

    @googlenesthelp Talking about the iOS assistant app, but yes we have several home devices (at least one of each). USA. If you do a quick google search you’ll see I’m not alone in this issue.

  • 404009457L 樱樱桃🍒 (@404009457L) reported

    @googlenesthelp Green light is gone while offline. We'd installed this doorbell for only 2 months. And this issue started from 12 pm yesterday.

  • underwaterryan Ryan Offord (@underwaterryan) reported

    @googlenesthelp Not convinced it's right just yet tbh. Total stability yesterday until the evening and then massive random outages for all cameras. Messages about insufficient upload speed (tested at 900mbps down and 100mbps up). Suddenly went fine again and been stable since. Nothing changed.

  • sricher007 Sylvie (@sricher007) reported

    @underwaterryan @googlenesthelp Mine has been going on and offline all afternoon. Any outage issues?

  • LondonHayden1 LondonHayden (@LondonHayden1) reported

    @googlenesthelp getting a little tired of camera is off and then having to manually switch on again. Very bad for security.

  • AJDinmore Andrew Dinmore (@AJDinmore) reported

    FFS. The @googlenest ecosystem is so goddamn buggy. I can't believe people tell on this for security systems.

  • MizSiriO Siri (@MizSiriO) reported

    What Kafka-esque hell is @googlenesthelp nest support? My office is 80 degrees and getting hotter and I can't log into the nest account to turn it down. To get assistance via the web I need to log in to the account. The chat help is down.

  • 404009457L 樱樱桃🍒 (@404009457L) reported

    @googlenesthelp Tried everything except open nest doorbell, still not working. I lost the pin to open doorbell. How can I reset the doorbell without open it.

  • Stevv Stephan (@Stevv) reported

    @googlenesthelp Reinstalled both apps. Again at step 2.4 it shows a Nest login screen, but I am using a Google login for my Nest doorbell. When I try to login with my Google credentials it shows a notification that I am using the wrong mail/password.

  • Knisskid Wear a Mask Save a Life (@Knisskid) reported

    @googlenesthelp It's offline. I've tried the breaker. Right now it's plugged in via USB.

  • JoeCamareno Joe Camareno (@JoeCamareno) reported from Los Angeles, California

    A call from his mgr, Ryan, I think, and he wants to talk to me now that I threatened to tweet about it. Whatever. @GoogleNest you have a HORRIBLE policy. You made a defective product don’t charge people money and give them a credit back “in case” they don’t send back the bad one.

  • Pippa_Rowson Pippa Rowson (@Pippa_Rowson) reported

    @googlenesthelp My 6 month old nest thermostat will not connect to the internet. Other devices fine. I have followed all your trouble shooting steps: none have worked. Please help! Thx

  • underwaterryan Ryan Offord (@underwaterryan) reported

    @googlenesthelp Can't find anything mesh wise that is an issue. Distance is fine. Many other devices and zoom etc all day totally fine too. Have even given fixed IP to cameras and highest priority on network. Most likely a network issue but not confirmed yet.

  • johnsysc CharlotteJ🌻💫🌈 (@johnsysc) reported

    @googlenest why is my Nest aware not working even though I’ve subscribed?

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