Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 3
Bournemouth, England 2
Forchheim, Bavaria 1
Barrie, ON 1
Jessen, Saxony-Anhalt 1
Junee, NSW 1
Kirkland, WA 1
Rugby, England 1
Coquitlam, BC 1
Dunfermline, Scotland 1
Acton, England 1
Claremont, CA 1
Lowestoft, England 1
Corona, CA 1
London, ON 1
Perth, WA 1
Beaverton, OR 1
Ravenna, Emilia-Romagna 1
Bothell, WA 1
Livingston, Scotland 1
Frankfurt am Main, Hessen 1
Maclean, QLD 1
Kitchener, ON 1
Melbourne, VIC 1
Brisbane, QLD 1
Peterhead, Scotland 1
Rivers, MB 1
Trieste, FVG 1
George Town, George Town 1
Streamwood, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ajt8888 Adrian Turner (@ajt8888) reported

    @googlenesthelp I’m in Uk and already have a Case ID [2-1927000032224] but it’s clear from all the complaints about the same issue is that it’s a global issue and more importantly Google are not responding and are doing nothing about it.

  • lennyvialpando Lenny (@lennyvialpando) reported

    @Kip70430373 @googlenest @madebygoogle Why ******** does it have to take doing that! Just send it to my ******* email I don’t get it! Why so difficult

  • Haboob48 Kevin (@Haboob48) reported

    @madebygoogle @googlenest Please explain why it's taken over two months (and counting) to try and resolve an account issue with Nest Aware? It was erroneously canceled in Dec w/o warning. I had to go through my CC to get refunded, and I still can't use this stupid doorbell.

  • mapninja #TheBeginningIsNear (@mapninja) reported

    @googlenesthelp Yeah, I was afraid that was where this was heading. It's not constant, it's intermittent. Adjusting delay won't fix it.

  • mapninja #TheBeginningIsNear (@mapninja) reported

    @googlenesthelp I have 12 devices spread across a 1000 sq ft space. Proximity is not the problem. This is something gone wrong at your end. They just started this, and I've tried rebooting, resetting network, etc...

  • Dane0r Dane (@Dane0r) reported

    I must stop recommending @googlenest after their abysmal support. My doorbell recently started intermittently malfunctioning (video not capturing), did troubleshooting and they expect me to connect my doorbell to a hotspot for 5-6 hours to recreate the intermittent issue!

  • jasonkneen Jason Kneen (@jasonkneen) reported

    So I can’t add a nest thermostat to @amazon echo because I haven’t migrated my @Google gsuite account to @googlenest So the account I pay for can’t be migrated but someone with a free Google email is ok? WTF?

  • Jacobacon2 Jacob B. 🙃 (@Jacobacon2) reported

    The absurdity with how bad @madebygoogle @googlenest is at voice control is almost impressive. I tried "shut off the TV" which failed with "I need to know which screen to play the video". Saying "Shut off the TV that's literally 3 inches from you" and that worked!

  • xlevix10 Levi (@xlevix10) reported

    @googlenesthelp @downdetector Just tested again and now they're working, must've been a weird glitch somewhere in the Google universe.

  • xlevix10 Levi (@xlevix10) reported from Marysville Estates, Ohio

    @googlenesthelp is Google Assistant currently down? At least Assistant on Home devices? Every one of my Nest devices (3 minis, 1 Hub) say "something went wrong, please try again in a couple of minutes" when I try using them.

  • MasterP_Bitch MasterP_b (@MasterP_Bitch) reported

    This @googlenest **** weak *** hell i said I’m cold stop turning my damn heat off.

  • ElliottZ Elliott Sprehn (@ElliottZ) reported

    So @Google wifi is being deprecated, and we should have a Nest 40% discount... but it doesn't apply at checkout. Been transferred to 4 different support people, still no one seems to help. My wife works at Google *on hardware* and we're still stuck @googlenesthelp

  • lennyvialpando Lenny (@lennyvialpando) reported

    @googlenest @madebygoogle I tried like hell to hook it up on my laptop, wants a password, won’t take it, tried to reset it! It will not send the link to my email to ******* reset it! 6 ******* times I tried!! WTF is wrong with your company

  • AlexElManager Alex Melendez (@AlexElManager) reported

    @googlenest I just had one of the most frustrating experiences with your customer service. Being told that a model cannot be replaced after “faulty hardware” and the only solution provided was spending $200+ on a new model is laughable and asinine! Please help make this right!

  • ajt8888 Adrian Turner (@ajt8888) reported

    @googlenest still unable to connect from my IPhone Nest App to my thermostat either on WiFi or 4g. The problem has occurred since Google got involved. My only solution is to change to Hive

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