Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Plymouth, England 2
Ocala, FL 1
Hannover, Lower Saxony 1
Yuen Long San Hui, Yuen Long District 1
Maple Grove, MN 1
London, England 1
Durham, England 1
Del Norte, CO 1
Tadley, England 1
Terneuzen, zl 1
Amsterdam, nh 1
Los Angeles, CA 1
Riverside, CA 1
Celina, OH 1
Birmingham, England 1
Calgary, AB 1
Poteau, OK 1
Loughborough, England 1
Bromont, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • hasty Tom Hastain (@hasty) reported from West Sacramento, California

    @googlenesthelp unable to login to Nest website or mobile app.

  • new_orchid mondon (@new_orchid) reported from San Antonio, Texas

    @googlenest I’ve resolved the problem without assistance

  • RobSiegelNYC Rob Siegel (@RobSiegelNYC) reported from Miami Beach, Florida

    @googlenesthelp how do I contact you for help logging into my app / cameras?

  • CarolineDB81 Caroline McDonough (@CarolineDB81) reported from Horley, England

    @googlenest 14. Yes - before the update etc I had it working no problem. Have tried a factory reset, deleted all rooms and re added. No joy.

  • Carltonflow Carl foran (@Carltonflow) reported from Dublin City, Leinster

    @googlenest Nest mini charcoal is the second one I have now purchased. Forums saying there have been issues with the new updates? Spotify not connecting and commands not working. “Something went wrong” after every command. Have sent 2 emails with no response so far.

  • urbanfoxe Jenny Foxe (@urbanfoxe) reported from Manhattan, New York

    @googlenest Changed HDMI input into TV, Checked You Tube TV for updates. The problem starts approx 2-3 hrs after it is turned on. No other streaming device has these issues, including a regular Chromecast.

  • richhjames Richard James (@richhjames) reported from Macclesfield, England

    @googlesupport Never have I received a worse service than I have from Google. Simple subscription issue with @googlenest and a week later and 6+ hours on the phone being past from dept to dept still no resolution. No ownership, failed promises, shocking service.

  • cuthbertneil Neil Cuthbert (@cuthbertneil) reported from Edinburgh, Scotland

    @googlenesthelp connecting to Google WiFi terrible on MacBook 💻 Pro tonight. Is there an issue you’re aware of?

  • BoothNinja81 [mcp] (@BoothNinja81) reported from Columbus, Ohio

    So from the sounds of it @googlenest tech support has really gone down hill since Google took over. They are no longer able to provide remote diagnostic support, so if a product goes bad, it just goes bad and you’re SOL. Won’t be recommending their products in the future.

  • glasgowspark1 McCaffrey Electrical 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@glasgowspark1) reported from Edinburgh, Scotland

    @googlenest Is there an issue with the google nest servers this morning? Had some issues when trying to add 3rd gen thermostats to customers accounts

  • urbanfoxe Jenny Foxe (@urbanfoxe) reported from Queens, New York

    @googlenest It worked fine for two years. This problem has only been for about 2 months. The router and TV cannot be moved. The casting device is only 4 feet from CC. App streams fine on the device. Only freezes when casting.

  • ParaicMcLean ✨💡💁🏻‍♂️ PÁRAIC MCLEAN (@ParaicMcLean) reported from Brooklyn, New York

    @googlenest my google home (gen 2) disconnects from the WiFi network almost daily. It’s the only google home that does it in my apartment too! I’ve factory reset the device multiple times. Any other solutions to this problem? It’s quite annoying to have to reset almost everyday!

  • PatFrmMoonachie Pat Philbin (@PatFrmMoonachie) reported from Moonachie, New Jersey

    @googlenest Yes ..that's why I'm thinking the issue is on the @SIRIUSXM end

  • MikeCurnock Mike Curnock (@MikeCurnock) reported from Wivelsfield Green, England

    @googlenesthelp Nest thermostat has not been able to find any wifi routers for a few days. Loads of recent community posts. Software issue or hardware issue?

  • Oi_Penelope Manic Pixie Dream Girl 🧚‍♂️ 🕊 (@Oi_Penelope) reported from Accra, Greater Accra Region

    @googlenest Yes, but not with my original charger because its broken

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