Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Redwood Meadows, AB | 1 |
| Cleveland, OH | 1 |
| Miami, FL | 1 |
| Los Angeles, CA | 1 |
| Erkelenz, NRW | 1 |
| New Delhi, NCT | 1 |
| Plymouth, MA | 1 |
| Fruita, CO | 1 |
| Columbia, MO | 1 |
| Dodge City, KS | 1 |
| Atherton, CA | 1 |
| Nashville, TN | 1 |
| Portland, OR | 1 |
| Atlanta, GA | 1 |
| Staten Island, NY | 1 |
| Berthoud, CO | 1 |
| Brooklyn, NY | 1 |
| Edmonton, AB | 1 |
| Maple, ON | 1 |
| Richmond, BC | 1 |
| Phoenix, AZ | 1 |
| Columbus, GA | 1 |
| Painesville, OH | 1 |
| Ann Arbor, MI | 1 |
| Cibolo, TX | 1 |
| Bellport, NY | 1 |
| Aitkin, MN | 1 |
| City of Minneapolis, MN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Grabois
(@mgrabois) reported
@googlenesthelp It happened overnight, about 4am CDT (according to how long it's been offline), but it has happened occasionally before. So far: dropped/reconnected the hardware to the network, force-quit the app, went into/out of airplane mode on my iPhone, & logged out/in to the app.
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Anna C
(@AnnaRCocco) reported
@googlenesthelp my doorbell just went offline for no reason - nothing has changed and internet is still in the home with my outdoor camera working.
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Tryin' to put me kids through collage
(@MyTradingHandle) reported
@japersdizzle @egoebelbecker @googlenest My Ring sensors were also delays but only by like 5 seconds. It would depend on if their distributed services are regionalised. It’s not uncommon for services in parts of the US and Europe to go down at the same time if they share cloud space.
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Ben Beckford
(@bbeckford) reported
Forget the Pixel 6 reviews - @madebygoogle / @googlenest / The @Google Store has the worst customer support I have ever had to deal with, hours of calls and chat support and still nothing is resolved. Close to giving up.
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Michelle Passi
(@MPassi23) reported
@googlenesthelp Hi yes it is on. I tried switching to another wifi and tested it out and still same issue of a delay. I tried also on our guest network and still a problem. Seeing others having the issue too perhaps it’s an odd glitch.
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champvanderford
(@champvanderford) reported
@googlenesthelp How update my CC info? Got an email stating my subscription expired but got no email beforehand! Been on nest for over 40 minutes and can’t update my info or subscribe to Nest Aware!! Went online and multiple having this issue with cams from 2017. Please help!!
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J.R. Ramos
(@jrvmosjr) reported
@googlenesthelp is there an ongoing issue with delayed notifications? This weekend I am getting 5-10 delayed notifications. @charlievanilla
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Michael Grabois
(@mgrabois) reported
@googlenesthelp My Nest app keeps showing that my Nest thermostat is offline, but hardware itself says it's good. All of my other network stuff sees it except for the app. Any suggestions? I think I have a 2nd gen, the Model says "Display-3.4" in the app and it's running 6.2-22.
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𝕄𝕚𝕂𝕖 𝕄𝕔𝔻𝕠𝕟𝕠𝕦𝕘𝕙 🍥
(@MiKeMcDnet) reported
from
Pine Island Ridge, Florida
@MPassi23 @googlenesthelp I'm #RT'ing a whole lot of other users who are having our same issue... They seem to treat it as an individual / personal issue. Yeah, NO.
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Made By Google
(@madebygoogle) reported
@MiKeMcDnet @egoebelbecker @googlenest Hi Mike, we're sorry for the late reply — we'd love to help. For starters, what type of doorbell do you have? Also, what troubleshooting steps have you tried?
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Michelle Passi
(@MPassi23) reported
@MiKeMcDnet @googlenesthelp Same here! I appreciate their troubleshooting but seems to be a much larger issue!
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Jill Oliver-Fox 🦊
(@beautyvixenca) reported
@googlenesthelp for months now the next step and next ingredient commands don't work for my home. It just tells me about stores near by valled next step. When are ypu foxing this ling standing glitch?
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Michelle Passi
(@MPassi23) reported
@BrianSullivan @googlenesthelp Having the same issue here. Doorbell rings and then I’ll get the alert ten minutes later on my phone then the same alert again three minutes after. Never had an issue until today.
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Michelle Passi
(@MPassi23) reported
@googlenesthelp hi I’m having a major delay in notifications. Had a visitor at 7:59 and did not get the iPhone alert until 8:09. It’s been happening all day. Wifi is fine, everything looks to be updated. Any suggestions? Never had this issue until today…
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Oliver Wong
(@owiber) reported
from
Seattle, Washington
@googlenesthelp Thanks for the attention but I’m pretty sure it’s not just me and I’m not going to waste my time with personal device debugging. I’m just going to wait it out what I presume is a technical/scaling issue on your end.
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