Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fort Lupton, CO | 1 |
| Albuquerque, NM | 1 |
| Beulah, MI | 1 |
| Clementon, NJ | 1 |
| Santa Cruz, CA | 1 |
| San Francisco, CA | 1 |
| Duncan, BC | 1 |
| Zürich, ZH | 1 |
| London, England | 1 |
| Seattle, WA | 1 |
| Warren, OH | 1 |
| Leatherhead, England | 1 |
| Thomasville, NC | 1 |
| Englewood, CO | 1 |
| Toronto, ON | 1 |
| Torrington, WY | 1 |
| Derby, England | 1 |
| Anaheim, CA | 1 |
| Ocala, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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SandraEclipse
(@Ardnas10074687) reported
@googlenest suggestion, don't get your customer service agents to ask if there is anything else they can help you with when they have been unable to help you in any way whatsoever. Not a good customer experience
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zach
(@Zach_____S) reported
@googlenest need help with chromecast. Not showing up in chrome. Spent the last hour trying to fix it.
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Zack_Paniel
(@ZackPaniel) reported
@googlenesthelp The issue started a week ago.
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Zack_Paniel
(@ZackPaniel) reported
@googlenesthelp I’m located in the USA. No error messages seen on the thermostat.
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NAMANWORTH
(@Bk700Namanworth) reported
@googlenest Thanks for the responses here. I worked it out over chat with Google support. The problem was that somehow the assistant settings on the nest wifi got out of wack. Doing a factory reset on the nest wifi solved the problem.
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VirginiaTerry
(@tsmag2) reported
@googlenesthelp I have 2 Nest 3.4 thermostats purchased from Costco in 4/2019. One works fine, but the upstairs unit suddenly cannot connect to my Wifi - I turned off the router, rebooted the unit, turned off the power at the fusebox - nothing works. HELP - it's cold upstairs!
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CARLOS A
(@ARILOS98) reported
@googlenesthelp need help guys, I need to connect to the cloud to finish my setup. Thanks
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Ivo Kessels
(@ikessels) reported
@googlenest @Disney So you send me back... the DRM issue is not yours, ok. I’m in a Service Desk ping pong now. Ok. Thanks anyway.
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🌺OLYMPUS🧜🏽♂️
(@OLYMPUSGIONNI) reported
from
Brooklyn, New York
@googlenesthelp hey soo im just picking up my google mini from my boyfriend house and its not turning on ..so i used my other mini in the kitchen, plug, and still nothing ..soo please help me ..do i send it in or do i buy another one, because the one in my kitchen is lonely 😩
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Jay (Rusty) Curry "Quis custodiet ipsos custodes?"
(@rusty0101) reported
@googlenest - Looking for a solution to play the music I own on my Nest Mini. Nothing I see as an option seems to fit this requirement. Though Google Music did attempt to do that. YouTube Music seems to like to dump out of any playlist and start playing random garbage. Whats up?
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dreamy ♡
(@_bowandarrows_) reported
@rahim94 @googlenest Do you mean a speaker factory reset or phone? Yeah when I went on the website and click the help it was a bit weird so I’m wondering if they’re having issues across the board.
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Fire Adam Gase
(@ThesingingKG) reported
@googlenest 1.) I have an overall issue with a new heating system which I’m trying to figure out on why the boiler won’t keep the thermostat charged. 2.) Also I’m charging the thermostat separately in order for the boiler to function but that is not working.
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Jeff S.
(@JHScheurer2) reported
@googlenest We had a 2 hour power outage overnight. Power is back and all my cameras are back online except my Nest Hello. It’s not even lighting up. Any ideas?@googlenesthelp
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Brittany Langworthy
(@SproutBrittany) reported
@googlenest WHY DID ECO RANDOMLY TURN ON IN THE MIDDLE ON THE NIGHT. My daughter, who is sick, is now a freezing room. You piece of ****.
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stevemur
(@stevemur) reported
@googlenest Super impressive support. It’s 1am PT. Not an urgent issue, but a hindrance that’d make the product much better. Thanks @googlenest.
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