Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 2
London, England 2
Franklin, MA 2
Poteau, OK 1
Loughborough, England 1
Bromont, QC 1
Dallas, TX 1
Hackney, England 1
Leicester, England 1
City of Westminster, England 1
Perkasie, PA 1
Redwood City, CA 1
Lawrenceville, NJ 1
Genoa, Liguria 1
Bad Sobernheim, Rheinland-Pfalz 1
St. Catharines, ON 1
Huntington Beach, CA 1
Mississauga, ON 1
Ruther Glen, VA 1
Lormont, Nouvelle-Aquitaine 1
Newcastle upon Tyne, England 1
Pleasanton, CA 1
Troy, MI 1
Edinburgh, Scotland 1
Shrewsbury, NJ 1
Rockford, IL 1
Tucker, GA 1
Kitchener, ON 1
Windsor, ON 1
Ludwigsburg, Baden-Württemberg Region 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • CorderoMaserati David Cordero (@CorderoMaserati) reported

    @googlenesthelp I don’t know what color the light is since it is located outside and the offline notice is on my iPhone. All my thermostats are online but the cameras go offline.

  • _Shane_MW Shane (@_Shane_MW) reported

    @googlenest No issue with the bulbs or using the app. I have 16 bulbs

  • DigitReynolds Matthew Reynolds (@DigitReynolds) reported

    @googlenesthelp my nest thermostat can't see any wifi. this happened before and a replacement was sent, I have followed the reset regime and still broken, please help

  • mradkins Joel Adkins (@mradkins) reported

    @googlenest Well it is too late for that one. I ended up throwing the Google mini hub across the room, kicking it and then throwing it on the ground repeatedly. It broke apart. So no need to troubleshoot it now. It is in pieces in the garbage. :)

  • KissMyCamo President Elect BGH - (@kissmycamo / Parler) (@KissMyCamo) reported

    @googlenesthelp Your products are **** that fail in under two years and then your team continually asks for the same stupid online form to get filled out over and over and over again, instead of honoring the warranty and replacing your brokeassed overpriced crappy goods.

  • qwerty23123455 1WE (@qwerty23123455) reported

    @googlenesthelp it has now been 67 days since I first reported the problem with my two thermostats. You still haven't bothered resolving the issue. Horrendous, horrendous behaviour for Google. When will you send new devices and will you provide something as a goodwill gesture?

  • jeromey Jeromey Balderrama (@jeromey) reported from Windsor, Colorado

    @googlenesthelp Thanks, but I think it's broken. When I click on the edit button for the time, it doesn't look like there's any way to change it. No way to scroll to a new time, no number input or anything.

  • AFLmusic WENDY (@AFLmusic) reported

    @googlenest Unfortunately don’t think it’s a chromecast issue. I have a feeling my TV has just decided to **** itself.

  • mradkins Joel Adkins (@mradkins) reported

    @googlenest The documentation included in packaging had only 3 steps to connect by Google Home. This does not prepare a user to replace Google network with a Google NEST network at all. There needs to be more information included to help the end user with setting up their network.

  • bennash Ben Nash (@bennash) reported from San Francisco, California

    @googlenest I bought the device new about 2 months ago. Remote issues for past three weeks. The recent firmware update didn't help. There was a second firmware update yesterday. Not sure if it helped

  • Alexis_Kahn Alexis Kahn (@Alexis_Kahn) reported

    @googlenesthelp one of my cameras is frozen on the app and I can’t reset it. It’s been like this for a day. Help!

  • cm_richards Chris (@cm_richards) reported

    @googlenest No changes made. As you can hear on the Video, the Google assistant can hear me properly, so I'm not sure it can be a WiFi issue. It has just misunderstood what I said. It worked when I repeated the command.

  • TeresaIrungu Teresa Irungu (@TeresaIrungu) reported

    @googlenest Sorry I forgot to respond. It connected back, thanks for your help!

  • ronnie_sd Ronnie Ronron (@ronnie_sd) reported

    @googlenest Just wanted to recognize you guys for having the absolute worst app thats ever been made. Congrats on being such a large global presence and not letting that affect your ability to have a poorly developed Nest app.

  • NeilB4Zod Neil B4Zod (@NeilB4Zod) reported

    @madebygoogle Nest Hellos go offline after someone rings the bell. That's bad @googlenest

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