Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Enid, OK | 1 |
| San Jose, CA | 1 |
| Santiago, Región Metropolitana | 1 |
| Santa Ana, CA | 1 |
| Redwood Meadows, AB | 1 |
| Cleveland, OH | 1 |
| Miami, FL | 1 |
| Los Angeles, CA | 1 |
| Erkelenz, NRW | 1 |
| New Delhi, NCT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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TheRealEMC
(@real_emc) reported
@googlenesthelp I am experiencing an issue with my Nest Learning Thermostat 3rd Generation. It disconnected from the woofing 4 days ago. I’ve tried all of the support suggested steps but cannot get it to reconnect to the WiFi or even find any WiFi networks. Thank you for any help
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Luis Ugarte
(@LuisUg_NJ) reported
@googlenesthelp No recent changes. Home app just says thermostat is offline and to check wifi connection.
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Shawn
(@sktaylor4) reported
@googlenesthelp I need help troubleshooting an e74 error message.
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Shawn
(@sktaylor4) reported
@googlenesthelp I need help with e 74 error
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Laura ⫩ ☘️🇮🇪☘️🇮🇪
(@lauraryan79) reported
@Hunter711111 @googlenesthelp Im having the same issue also iPhone11
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Adam Davenport
(@Epic_1_Adam) reported
@googlenesthelp my nest learning thermostat lost internet connection two days ago and now can't find any wifi. I have restarted router and nest and reset all settings and nothing has worked out does have a w5 error some times. What am I missing is there any way to fix it?
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Frank Biscotti
(@littlecoinbruh) reported
@googlenesthelp My Nest is showing an error message and can't connect to WiFi.
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dgrant96
(@DevonKGrant) reported
@googlenesthelp my Nest thermostat dropped it WiFi connection a couple of weeks ago. When I try to reconnect, the thermostat cannot find any networks at all. I know my network is up and I have reset the thermostat several times. Please help.
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Jerry Knight
(@mastedium) reported
I wonder when @googlenest will improve its camera product. It's basically the same as when it launched. Slow. Terrible UI. No intelligence. You'd expect a company like Google to give you incredibly smart, relevant updates on what's happening in your home.
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Parma John
(@holla_back_earl) reported
@googlenesthelp I'm pretty upset I reached out to Support for the W5 error on my #nest thermostat only for them to tell me that it's out of warranty for a known issue with these devices. I didn't appreciate that they ended the chat by sending me a link to buy another one
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Luis Ugarte
(@LuisUg_NJ) reported
@googlenesthelp @IamRachKH I’m having the same issue here. My thermostat has been constantly going offline the past few days.
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kj_kristinjohnson
(@kjkristinjohns1) reported
@googlenesthelp $150 cancellation fee after voluntarily paying into the subscription?! Shame on you. You should also fire #JamesThomas for his poor customer service.
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Ben 😈
(@BFBJSC) reported
I’m watching football and yelled the bengals are murdering the Vikings and my google nest turns on and says I hope everything is ok. Wtf #google #googlenest
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Ben The Geek
(@RunAwayGeek) reported
@Google stop buying things and making them uber ****, @googlenest is shite since you took over.. ffs. Just stop.
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pluto
(@hammadus) reported
@googlenesthelp I live in the United States and have the forced air. None of the HVAC techs that have come in can fix the issue. The HVAC kind of turns on without prompting and we don't really have control. The Nest unit is just saying E24 no power
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