Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
San Jose, CA 2
Elk Grove Village, IL 1
Enid, OK 1
Santiago, Región Metropolitana 1
Santa Ana, CA 1
Redwood Meadows, AB 1
Cleveland, OH 1
Miami, FL 1
Los Angeles, CA 1
Erkelenz, NRW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • porttacksailor Jim (@porttacksailor) reported

    @TedNesi @googlenest Charged up the @googlenesthelp thermostat that had gone offline. Was back working but now it’s offline again. Might have to go back to the other thermostats.

  • lucindarilp Lucinda Guari (@lucindarilp) reported

    @brulion @googlenesthelp When I had a case like yours I tried the support team, as usual they are always not helpful then I was referred to @clintsupport9 on instagram who helped me recover my account, send him a message he’ll help you

  • jawaharjasthi Jawahar Jasthi (@jawaharjasthi) reported

    @googlenesthelp our nest thermostat won't connect to wifi although all the other devices are able to connect. Reset and poweroff did not help either. Could you please help us ?

  • CONYERSTHREE JC3. (@CONYERSTHREE) reported

    Does anyone else’s @googlenest repeatedly turn the temperature down in their place? I’m getting very frustrated here folks.

  • heidi_waters Heidi Waters (@heidi_waters) reported

    @TedNesi @googlenest We disconnected the A/C wire and that did the trick. Temporary fix until we get a different power source. Apparently the a/c shuts down as a precaution in suoer low temps.

  • RI2APAC G Valentine (@RI2APAC) reported

    @TedNesi @SenArchambault @googlenest If you're in the market for a smart thermostats that use a common wire for power let me first help you pick out a shotgun so you can blow it off the wall in frustration. What a pain in the *** for older systems, i.e. running new wires.

  • KatNaish Kat Naish (@KatNaish) reported

    @googlenesthelp @weecuppatea Any fix on this yet? I have 3x pebbles, tried everything but no BBC radio since Oct 2022. At this rate, they're going in the bin. I dont wanna listen to other stations. Help!

  • bennypang Benny Pang (@bennypang) reported

    @philntheblank_ @googlenesthelp Same thing happening to us. Migrates to google sign in long ago. Was working fine until yesterday. Same issue. Tried logging in with google account then does nothing.

  • stefbontinckx Stef Bontinckx (@stefbontinckx) reported

    @googlenesthelp Everything in the chime is well connected. Like I said, and have shared before with other examples of people experiencing the same issue; it’s seems to be a software bug.

  • GRIPPEDx GRIPPEDx (@GRIPPEDx) reported

    @googlenest ARE YOU EVER GOING TO FIX THE APPLE TV APP FOR MIGRATED ACCOUNTS?

  • eakangk Eakan (@eakangk) reported

    @petrolhead_UK @googlenest They will replace it for free. Login to support.

  • bennypang Benny Pang (@bennypang) reported

    @googlenesthelp is something down? As of yesterday I can’t login to the iOS nest app with my google sign in that had been working for over a year. Tried reinstalling app and signing out and in with google.

  • porttacksailor Jim (@porttacksailor) reported

    @googlenesthelp Learning, either Gen 2 or 3. House is stuck at 55. Thermostat has been set to 65-68 all day but not warming. Furnance is running. Getting some heat, but thermostat 1 has gone offline 2x today.

  • TheMichaelTyler Michael Tyler (@TheMichaelTyler) reported

    @madebygoogle @googlenest @googlenestsupport wanted to replace our 4 thermostats w Google Nest Thermostats. Compatibility tool told us it wld work, then installation guide said we needed Power Connectors. Hired pros to help, but still incompatible.

  • petrolhead_UK Petrol_Head (@petrolhead_UK) reported

    @eakangk @googlenest sounds like Google have a problem! Mine went this week too ! Perhaps they’ve sent a corrupted update out ?

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