Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bensalem, PA | 2 |
| Arlington Heights, IL | 1 |
| Miami, FL | 1 |
| Atlantic Beach, FL | 1 |
| Cibolo, TX | 1 |
| Sannois, Île-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Becky Fouts
(@Becky_Fouts15) reported
@googlenesthelp Sorry. Busy week. I reset the modem and reset the thermostat. Still offline. This thermostat is closer to the router than the downstairs one that works fine.
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Cal
(@goseeca1) reported
@googlenesthelp It looks like after a couple of hours the issue came back. Except this time the nest app says it’s offline, but looking at the network settings on the nest thermostat displays that it’s still connect to my network.
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Nick Didelot
(@NickDidelot) reported
@googlenesthelp @madebygoogle I was initially OK with the Dropcam discontinue based on you providing a new Nest Cam. Now that I find out this new cam doesn't work in the Nest app I'm pretty unhappy. The Home app is clunky and terrible to use, especially for cameras! Please fix it
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for example
(@EGF4) reported
from
Hudson Lake, Indiana
After spending most of the day trying to reconnect all my “smart” @google home and @googlenest devices, I realize Google is anything but “smart”. How can a tech company be this bad? If my app already was connected to devices, shouldn’t have serial codes? #poordesign #techfail
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Louie Ruiz
(@TheAverageGuy83) reported
@googlenesthelp please make the user interface easier to use, i have a Google Nest Cam installed in my disabled son's room & he had a 3 min Seizure & the stupid app said Nothing about the event happening on my phone on top of that i had a hard time trying to save the video! WTF!?
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Matthew Wood
(@QPRMatt1968) reported
@googlenesthelp hello. Having trouble connecting Nest e thermostat to heat link. Old one was having issues so bought a new one and having the same issues. Connected thermostat to wifi via app, tried to connect heat to thermostat and it will not connect.
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Cheri
(@AnimatedHokie) reported
Finally punted your **** @alexa99 and went to @googlenest
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brn
(@Von_der_Land) reported
@googlenest **** you and your products. I am so sick of restarting your mesh system every other day. Just ordering another mesh system and getting rid of everything google in my home including your ******* email and search engine.
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Amber
(@Lushi73) reported
@googlenesthelp Hi Google Nest. Please can you send me a telephone contact number as I do not use Twitter regularly as I work! The thermostat is still broken too. Thank you.
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Amber
(@Lushi73) reported
@googlenesthelp Hi Google Support, plradr can you send your contact number as I do not use Twitter regularly. My thermostat is still broken.
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Bob Dillon
(@HAG624) reported
@googlenest Seems to be a lot of people (myself included) complaining recently about their Nest thermostats constantly going offline. Any thoughts?
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Richard Baumber
(@RicBaumber) reported
@googlenesthelp hello I have a W5 nest error and completing a restart and factory reset has not helped. Now the thermostat cannot find any network at all
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Hannah Rutherford
(@lomadia) reported
@googlenesthelp hiya! I'm trying to login into my Nest account on a new phone and haven't migrated the account to Google. Would love to sort that out, however the password reset email refuses to appear. How do I fix this?
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Brian Blues
(@BrianBlues) reported
@googlenest Help! I have a Nest thermostat at home. When I’m away from home, I manually set it to “away”. If I check it 30 minutes later, it had set itself back to “home” mode. This does this repeatedly! 😵💫
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Ali Malik
(@TheRealAli_) reported
@googlenest I’ve never been more disappointed in a product or customer service that I have been with google mesh wifi .I’ve been on phone with you guys on and off for the last 8 months to fix the problem with my google mesh system . I’ve went through 4 diagnostic with you guys
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