Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Plymouth, MA 1
Fruita, CO 1
Columbia, MO 1
Dodge City, KS 1
Atherton, CA 1
Nashville, TN 1
Portland, OR 1
Atlanta, GA 1
Staten Island, NY 1
Berthoud, CO 1
Brooklyn, NY 1
Edmonton, AB 1
Maple, ON 1
Richmond, BC 1
Phoenix, AZ 1
Columbus, GA 1
Painesville, OH 1
Ann Arbor, MI 1
Cibolo, TX 1
Bellport, NY 1
Aitkin, MN 1
City of Minneapolis, MN 1
Denver, CO 1
Piscataway, NJ 1
Los Angeles, CA 1
Pisa, Toscana 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • steveportigal Steve Portigal 🇨🇦🇺🇸 (@steveportigal) reported from Montara, California

    @googlenesthelp Yes eventually I could sign in. The yellow circle thing was just for a minute and there’s no status info in the app - but the light has long returned to normal thanks.

  • brettj147 Brett Janssen (@brettj147) reported

    Just got a Nest Battery Doorbell for Christmas and it says I can't connect to a gsuite account?! @googlenesthelp @googlenest is this being fixed? It looks like this has been an issue for years... When's the bug fix coming through?

  • Ange_Mom2four Angela (@Ange_Mom2four) reported

    .@googlenest @madebygoogle what’s with the crappy customer service for products defective/broken out of the box? Is blame the customer your go to policy?

  • miked Mike (@miked) reported

    @googlenesthelp Thanks I gave it another try after resetting the thermostat and I’m having the same issue.

  • b_lumbersquatch Cheesesticks and Anxiety (@b_lumbersquatch) reported

    @googlenesthelp In the Northeast US. Only item plugged in to modem and this started the day I installed the router. Never an issue with OnHub.

  • Phil_E_S Philip Schneider (@Phil_E_S) reported

    @GoogelSupport @googlenesthelp your customer support has been nothing short of horrific. 3 weeks trying to resolve an issue, waited over an hour on hold, then disconnect with no call back. This is very disappointing

  • ShriveOnTheTrak ShriveOnTheTrack (@ShriveOnTheTrak) reported

    @googlenest @googlenesthelp one of my cameras stopped working and has a solid red light at the top, how can I fix this?

  • BrienzaMark Mark Brienza (@BrienzaMark) reported

    Okay so my mom bought me a #googlenest hub and it’s terrible. What do I tell her tomorrow? Wrong answers only.

  • BrianadamFeist Brian ***** (@BrianadamFeist) reported

    @tinablenke @googlenesthelp same here, their repair service is terrible support

  • eganfire Egan Fire (@eganfire) reported from Winter Garden, Florida

    Wow! @googlenest @googlenesthelp disconcerted after 82 minutes with no help and me asking for a supervisor 12 plus times #badservice #avoid

  • b_lumbersquatch Cheesesticks and Anxiety (@b_lumbersquatch) reported

    Beggining to regret getting rid of the OnHub, even though support is ending next year, and going with the @googlenesthelp mesh router. Constant drops and lagging since install. Never an issue with OnHub.

  • silverwuffamute One Fat Dog™ (@silverwuffamute) reported

    @bipolarbear77 @googlenest Horses are terrible people, it's just warning you.

  • miked Mike (@miked) reported

    @googlenesthelp Yes I’ve tried that but no dice. I left the batteries out for a minute or so before putting them back in and trying again and I still get the same error.

  • aBostonGuy Brando (@aBostonGuy) reported

    Really disappointed in @googlenesthelp for having a nest doorbell that doesn’t work in my existing nest app where I already have cameras and pay a subscription to for video storage. WTF is the point? Returning this **** to the store today. Will have to look into switching to Ring

  • miked Mike (@miked) reported

    @googlenesthelp I restarted it, not factory reset. I did a factory reset over the weekend and that didn’t help either.

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