Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Anaheim, CA | 1 |
| Ocala, FL | 1 |
| Cuenca, Provincia del Azuay | 1 |
| Carolina, Carolina Municipio | 1 |
| Minneapolis, MN | 1 |
| Lee's Summit, MO | 1 |
| Paris, Île-de-France | 1 |
| Hagerstown, MD | 1 |
| Guayaquil, Provincia del Guayas | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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david baeumler
(@sosundays) reported
@googlenesthelp (2) then I did a factory reset to the upstairs thermostat- and deleted it from the nest app and google home app. Then tried to reconnect it to the nest app and made it to connecting to the internet and then I got an m15 error: “Your thermostat couldn’t be added to your account”
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Jackson JR
(@cusekingdome) reported
@googlenest hi my nest thermostats will no longer connect to my wife network and it will not detect any other networks please help!
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Soggy Okra Cologne
(@CrimsonRedleg) reported
@googlenesthelp Nest sensors not working, even after new batteries. Thermo is Gen 2, disconnecting even after factory reset and clearly displaying wrong temp (over). No issues with wifi.
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Troy Hunt
(@troyhunt) reported
@stebets @googlenest Yep, my bad
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EJ
(@ejcam3) reported
@googlenesthelp I’m trying to reset my password but no email is appearing from @googlenest ... I’ve already looked in the spam folder and there’s nothing there. Any help would be appreciated.
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Rob Rodriguez
(@rdubb7699) reported
@googlenest so we bought a nest battery operated alert in 2019 and now it is telling us there is a sensor issue and it needs to be replaced? After 2 years?? Really?
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david baeumler
(@sosundays) reported
@googlenesthelp my nest thermostat lost WiFi connection today - I have gone through all steps nothing works. Other google devices in my house work fine - the thermostat finds no networks at all. It’s only a few months old. Help!
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Serg
(@chiriSerg) reported
@moxacaine @googlenest Having issues now too, never had an issue before, migrated and after the latest update I cannot connect to wifi , tried everything on the troubleshoot guide still nothing. I basically have a brick on the wall right now 😔
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kelc
(@kleopotra) reported
i need a professional who knows about thermostats and radiant heating systems in an old apartment because these ******* dumbass old *** techs don’t know **** @googlenest send me your best tech plz sos 🙏
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A little Growth investor 🐍 🇨🇭 🇦🇩 🇨🇮
(@DennisArepa) reported
@googlenesthelp I did it and I have the same error :(
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Justin Gustafson
(@moolyjew217) reported
@LuisDeL27565104 @googlenesthelp I’m having the same exact problem. Tried everything, reset the settings, WiFi, everything works on every device in the house but cannot connect to WiFi so having to have to manually adjust thermostat. Looking for a fix as well!
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Kate Sansom
(@katherinesansom) reported
@google @googlenest Literally the worst customer service experience I’ve ever had. When the customer service rep says “I’m not just going to tell you something to make you happy” that’s when you realized it’s not about the customer.
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A little Growth investor 🐍 🇨🇭 🇦🇩 🇨🇮
(@DennisArepa) reported
@googlenesthelp Hi guys, i want to subscribe to Nest Aware but in totally impossible for me. It appears contantly problems with the payment. Could you help me? The error is [OR-CPMS-03]
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Dave
(@D_P_P_) reported
@googlenesthelp seems I have the same issue with my Nest thermostat. Suddenly lost network connection and will not reconnect. There’s been no change on my network and all other devices connect as they should. Followed your online support by no joy.
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Martino
(@coffeehustler) reported
@googlenesthelp are there issues today? Cannot add nest aware subscription (unexpected error occurred) when trying to process payment
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