FOXTEL Outage Report
Why is my FOXTEL service not working?
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Foxtel is an Australian pay television company, operating a duopoly in cable television, a monopoly in direct broadcast satellite television, and IPTV catch-up services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of FOXTEL reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at FOXTEL. Are you experiencing issues or an outage? Leave a message in the comments section!
Will FOXTEL compensate me for the outage?
The recent FOXTEL outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with FOXTEL if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, FOXTEL has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by FOXTEL users through our website.
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TV (53%)
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Internet (22%)
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Total Blackout (16%)
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Wi-fi (6%)
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Phone (3%)
Live Outage Map
The most recent FOXTEL outage reports came from the following cities: Melbourne, Perth, Kiama, Sydney, Brisbane, Adelaide, Scarness, Bundaberg, Canberra, Kalgoorlie and Tamborine Mountain.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
TV | |
| Kiama |
Internet | |
| Sydney |
Internet | |
| Perth |
TV | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
FOXTEL Issues Reports
Latest outage, problems and issue reports in social media:
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Foxtel Help 📺 🆘
(@FOXTEL_Help) reported
@DJobling Hey David. Sorry to hear of your experience. Unfortunately a Foxtel Now service can only be paid by credit or debit card - we recommend speaking with Telstra directly to sort out this billing issue. Best of luck -Mac
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Dr Amy Peden
(@amyepeden) reported
@FOXTEL_Help internet outage and no repairs despite 6pm deadline coming and going and no response via the chat bot. Any help please??
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Starbucky Barnes
(@mojojay) reported
A Discovery of Witches has been moved onto a channel that isn’t a part of my Foxtel subscription. Last year I could watch it no problems. This is a crime. A thirst tax! How dare they!
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gary reid
(@AngrygolferGary) reported
@FoxCricket @Foxtel @kayosports Wow what a petulant little idiot he is.
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Dr Amy Peden
(@amyepeden) reported
@FOXTEL_Help Thanks but as I said in my original tweet no response via tech support on chat? Coming up on 30 mins waiting to be connected in the technical queue in the app? This is seriously poor customer service
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QuaddiesRLyfe
(@quaddietime) reported
@FOXTEL_Help in the last week “No internet connection” has started to appear. Internet is working fine (no issues with Netflix, Stan, SBS, IView etc) Re-installed the app 3 times, which has done nothing. Any ideas?
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Larissenach
(@larissenach) reported
@Sharona86912412 @KristineGolding @Outlander_STARZ Apparently it's a copyright issue & who owns the rights 2 the channel it's shown in individual countries.Starz own the rights in US & UK thus they can show it but nowhere else. I have to ask Foxtel here in Oz 2 get it earlier which is owned by Rupert Murdoch = not doing that
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Rubira
(@Pluggarunich) reported
@BenjaminSaid3 Never used too but? Have you got foxtel?? Cause every sub now includes foxtel go so you can stream from the app anywhere
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Tim Coghl.\n
(@bohdia) reported
@PaulWilliams_85 @aleaguemen @10FootballAU Comes down to the fact that Ch9/Stan can amortise the cost of the software license and studio usage across football/NRL/Tennis/Rugby Union. Ch7 across AFL/Cricket. Foxtel across multiple sports. 10/Paramount need the NBL leagues or something else in the opposite season.
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David Jobling 💉💉💉
(@DJobling) reported
All of my afternoon up through to 8:30 tonight completely wasted with incompetent poor english communicators trying to pay a invoice that @Telstra neglected to pay and @FOXTEL_Help will only accept via credit card. The crappiest service ever! 💯Percent🐂💩
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Optimus Plagueis
(@xspance) reported
@cricketcomau Foxtel sucks. Well done for destroying the summer of cricket.
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The Masked OWL
(@mikeredes) reported
@Foxtel @FOXTEL_Help can you please fix your Samsung Foxtel Now App? Its very buggy. Has been for years.
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RAY C (Sewer Rat extroadinaire)
(@rayclister) reported
@ShaneB19 I dumped Foxtel six months ago and rely on live Streaming with Kayo, Netflix and others Murdoch has his tentacles around kayo but no other option for footie At least he is not getting the overcharged Foxtel service from me and I am free from the likes of Credlin Bolt etc
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🇦🇺🇺🇲🇬🇧 UNITED ❤️
(@NoJabForMe) reported
@Michaelberry79 Never owned a computer or had WiFi in my home / Can't enjoy YouTube anything for too long on a 5 inch phone / Problem solved anyways mate ! I get every NASCAR race / every Mager sport in America or anywhere in the World on my Foxtel subscription = 20 sports channels on 70inch TV
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Paulz
(@Paulz20445090) reported
from
Westfield, State of Western Australia
Im going to ditch Paramount+ if it plays up again. Serving errors, wrong program chosen etc. etc. Its like paying Foxtel just watch adverts. #PerthGlory v #Roar
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Johnnyn3
(@Johnnyn33) reported
@FoxCricket @Foxtel @kayosports Fix the camera angle from behind the bowler then tweet me so I can turn the game on again.
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Slayer of Memes
(@SlayerofMemes) reported
Internet and Foxtel (NBN) connections off-line NBNCo says "no issues here, ring your service provider" Service Provider (iinet) says "no issue here it must be at NBN end, ring them" NBNCo say "no issues here, ring your service provider" *and the merry-go-round begins* 🤬🤬
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Simon P Church
(@simonpchurch) reported
Has anything be tried to discuss your account online with @foxtel. Worst service ever. 1 hour and still confirming details. Been a customer for over 25 years #shocked
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CheryB💧
(@Bumutuyu) reported
@TwoPaddocks Hi Sam, thought I saw you advertising Foxtel....was I having a bad dream?
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Trisha_is_back
(@Trisha_is_Back) reported
@SamNeill #auspol Are you so desperate for money you would do promotional adverts for the RWNJs at foxtel where skynewsaust is helping damage this country? Or are you just another RWNJ? So disappointing.
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🐁🐀#ScottyDoesn'tGiveARats🐀🐁Psalm 109:8
(@ShriekingVi) reported
@beginningofinf1 @ScottMorrisonMP You need to cancel your Foxtel subscription and detox 🙄
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Mr TV Australia
(@MrTVAus) reported
@RonnyLerner So sad to see. CA completely ruined themselves with problem after problem and scandal after scandal after 2017, dating back to the doomed Seven-Foxtel broadcast deal and sandpaper-gate. T20Is used to pull 1 - 1.5m+ (5 city) on Ch 9 in the 2000s.
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Govinda Lange
(@GovindaLange) reported
@mirandamohajrn It seems Homeland is now only on Binge (owned by Foxtel/Murdoch) in Australia. If you can’t stomach financing them, you might be able to watch it using Amazon Prime Video UK using a vpn or smart dns service.
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Doctor Vadar Who
(@DoctorVadarWho) reported
@binge @Foxtel can you please start supporting 4K HDR and if the content has Dolby Vision and Dolby Atmos from $14 and $18 because you are the only streaming service not to support 4K, HDR, Dolby Vision and Dolby Atmos
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Ryan J
(@dazed_wandering) reported
@FOXTEL_Help internet light flashing red on nbn hub. Modem issue or foxtel issue
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Dr Amy Peden
(@amyepeden) reported
@FOXTEL_Help @dazed_wandering This is the same problem I am having and have message about this AM??
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Dr Amy Peden
(@amyepeden) reported
@FOXTEL_Help hi there can I DM a case number for an update? Onto 3rd day without internet and tearing through mobile data at my own cost trying to work from home. V frustrated - please help
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Dr Amy Peden
(@amyepeden) reported
@FOXTEL_Help Hi what are the wait times or can we request assistance another way? We were on hold over an hour last night and had to hang up - issue still not resolved & impossible to work from home without internet
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JOHNY
(@JOHNY99658683) reported
@FoxCricket @Foxtel @kayosports THATS THE REASON NOONE BUY HIM IN IPL....TOTALLY GARBAGE ...BUT CAPTAIN OF AUSTRALIA
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Ben Parks
(@ItsBenParks) reported
@Foxtel promised callback hasn’t occurred. Customer service & escalation management is a joke to them.