FOXTEL Outage Report
Why is my FOXTEL service not working?
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Foxtel is an Australian pay television company, operating a duopoly in cable television, a monopoly in direct broadcast satellite television, and IPTV catch-up services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of FOXTEL reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at FOXTEL. Are you experiencing issues or an outage? Leave a message in the comments section!
Will FOXTEL compensate me for the outage?
The recent FOXTEL outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with FOXTEL if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, FOXTEL has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by FOXTEL users through our website.
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TV (47%)
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Internet (27%)
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Total Blackout (17%)
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Wi-fi (6%)
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Phone (3%)
Live Outage Map
The most recent FOXTEL outage reports came from the following cities: Brisbane, Melbourne, Sydney, Perth, Kiama, Adelaide, Scarness, Bundaberg and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
TV | |
| Melbourne |
TV | |
| Sydney |
Internet | |
| Melbourne |
TV | |
| Sydney |
TV | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
FOXTEL Issues Reports
Latest outage, problems and issue reports in social media:
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Kelly
(@Kelly04943543) reported
@Foxtel @FOXTEL_Help Efror code PE2005. Fix it asap please. Am tired of asking. And yes. Have tried switching it off and back on again
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Brython
(@Brython14) reported
@DetlefMel @FOXTEL_Help Yes it's been more than a week, a lot more. I have a support ticket in (CS1111472 if you are interested) but they just don't reply or do anything. Foxtel do manage to send me a monthly invoice for a service I can't use. They need to be put in jail. #Australia
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Scott
(@SkyBlueSainter) reported
@westernsaints @bounce_centre I’m home today - usually I watch NBA games via the League Pass app where the US ad Breaks are usually filled with highlights…got it on via Foxtel today.. big difference with all the ****** gambling pumped in.Sometimes I think I get League Pass purely to avoid that ****
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Kelly
(@Kelly04943543) reported
@Foxtel @FOXTEL_Help I’m just going to keep asking til you thieves fix the issue
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TommaHawk79 Games
(@TH79Games) reported
just great foxtel online guide not working dont know whats on today
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Ian Picone
(@ianpicone) reported
@Telstra do you maintain the coaxial network that i receive my foxtel from telstra on. foxtel technician reports signal strength is "low". address 4/18 lather street southport
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Sceptic
(@murganella) reported
@Foxtel Sorry. Foxtel is a Murdoch company. It’s poison in Australian community, doesn’t deserve support, until they start paying tax in Australia.
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Brython
(@Brython14) reported
Has @acccgovau considered customer service mandates for companies now more business is being done online? I'm dealing with a problem with @FOXTEL_Help currently that is beyond comprehension (won't bore you) and there is nothing to hold them to account. @Foxtel #Australia #Foxtel
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LostLoneWolfFarrell
(@LoneLost) reported
@FOXTEL_Help my recently widowed mother has spent the best part of 6 weeks wasting endless hours with your customer service just trying to get a visit after she moved out of the family home of 30 years. Frequent cancellations broken promises and continuing to charge monthly fee.
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Susan Simons
(@elev3nty7) reported
@Foxtel @FOXTEL_Help it’s been weeks now of not being able to use the Foxtel Now service I’m paying $15 a month to be able to watch our Foxtel on a second TV. 5 min into watching I get error code PE2005. Your live chat are no help, just keep saying they’re working on the issue
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Renata
(@itsrenatak) reported
Some channels has had changes done or been removed from Foxtel in Australia and they got rid of Disney channel as it went to it’s own streaming platform called Disney plus not being added yet or never as an app to Foxtel
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Dan Jones
(@danshark2016) reported
@FOXTEL_Help PE2005 error, Samsung TV, tried all troubleshooting, get an error message every set of ads, how do I get help or best to just cancel my service?
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Sharon Matthews
(@shazzadut) reported
@BBCLauraKT Not sure why we in Australia had to suffer his program along with his UK viewers. It’s on Sky News here. Not sure who watches. I’ve never watched Murdoch TV… Err sorry…Sky News Australia. Foxtel flogged his new show to death with ads, that’s where I saw it.
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Gilmore Happy
(@charleshami) reported
@Foxtel @FOXTEL_Help do you people not work on a Friday? Been waiting to speak to someone for 30 minutes now. Disgraceful. #badservice #complaint
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Leigh-Chantelle
(@leighchantelle) reported
Spent the past FOUR hours trying to sort out @Telstra and @Foxtel issues this afternoon when Dad & sister with me. Two calls dropped out and no calls back. Alex from Brisbane most helpful after 2 hour runaround from #Telstra NBN & #Foxtel…
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Wayne Doyle
(@waynemarkdoyle) reported
@diaper_donkills The accepted story is that Murdoch was scared of Netflix and streaming destroying his Foxtel business so he urged the LNP to slow down the NBN.
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Phil
(@phil_mjp) reported
@Darthspoog I agree. The diversity/equity payment made to foxtel does need to be investigated? You support merit right.
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Scott
(@SkyBlueSainter) reported
@lavosaurus It’s not why I have it but watching the NBAvia League Pass vs on Foxtel highlights how reliant the latter is on gambling ads. Sometimes you get the ad being seen in the US and they’re not for gambling. Not to say it’s not an issue in the US but it’s not got the hold it does here
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Ian Picone
(@ianpicone) reported
@NBN_Australia My address is 4/18 lather street southport. I receive foxtel through the coaxial cable network, a foxtel technician has visited my premises because many of the ch i pay for are not available, signal strength is "low" do you maintain this network or telstra
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Mel 🏁🇦🇺🇩🇪
(@DetlefMel) reported
@Brython14 @FOXTEL_Help Is this an ongoing issue for you? It been a good week minimum for me
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Claudia Zappia 🩰🎭🎧🎤❤️🩹
(@Claudia_Zappia) reported
@mmmaxi @iamemilymayo No I didn’t. I like it because it has a lot of HBO, and A&E shows on there that is only available on stupid Foxtel and not paying nor ever would pay for cable TV.
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Brython
(@Brython14) reported
@FOXTEL_Help I have messaged them as you have asked before, I have emailed them as you have asked before and I have received no response. You know my ticket number is CS1111472 - Device Issue - Error Code - PE2005, why don't you do something to help me? #Australia
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Save our planet
(@ijc08) reported
@DavidBe53174057 You can also cancel your subscriptions to Foxtel, Binge, Kayo, if you can.
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Renata
(@itsrenatak) reported
I had to reboot my Foxtel box as there was a memory issue with certain parts of the Foxtel box and it stinks that Netflix doesn’t always work properly and it needed a reboot.
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Renata
(@itsrenatak) reported
When I first got my pay TV service Foxtel they use to show Rugrats back in 1999 and here in 2022 they still show Rugrats on Nickelodeon channel.
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Lee Kimpton
(@LeeKimpton2) reported
@jon_wertheim Devastated, I am a tennis lover in a huge way. So angry that I have to stream on my iPhone the points only to see how my beloved tennis players are going. I have Foxtel, Netflix in Australia and Foxtel sports, I can’t afford another service Stan or have to watch what Gem shows 👎🏻
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Peter James Rothe
(@PeterJamesRoth6) reported
@tonesaysgoleft @cheryl_kernot @abcnews The last 3 board appointees were ex FOXTEL ex Telstra ex 7 network. All 3 from organisations which would benefit from a weaker ABC. Then Ita who has in the past actively organised fundraisers for the Libs.
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Dallas Lewis
(@DallasLewis_Aus) reported
@transparency_a1 @RoseGWhite @SKYNZ No it's not. Just looked it up. My mistake. I'm in Australia but have spent time in NZ. I've ditched the Fox owned Foxtel satellite service here and now have the Fetch streaming box and service. Don't think you have anything like it in NZ. The satellite thing is dying here.
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David Schulze
(@davschulze) reported
@Foxtel why am i seeing ads during F1 qualifying and you got the motogp sessions wrong. Pretty poor ..
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Minnie
(@MinniePage2017) reported
@Colvick Foxtel is one of the worst Provider in Australia they never bring anything new they Always show the same thing over and over again.