FOXTEL service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of FOXTEL reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by FOXTEL users through our website.

• TV (53%)
• Internet (30%)
• Total Blackout (7%)
• E-mail (3%)
• Wi-fi (3%)
• Phone (3%)

Live Outage Map

The most recent FOXTEL outage reports came from the following cities: Perth, Brisbane, Matakana, Adelaide, Kincumber, Sydney, Melbourne, and Kiama.

City	Problem Type	Report Time
Perth	TV	7 hours ago
Brisbane	TV	14 days ago
Matakana	Internet	16 days ago
Adelaide	TV	19 days ago
Brisbane	TV	24 days ago
Adelaide	TV	24 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

FOXTEL Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Scrumblebum (@scrumblebum1) reported 2 minutes ago

  @Foxtel and @Telstra will yiu get rid of your not answering chats in your page. I’m a human and want to speak with a human . ***** sake where is customer service these days

• 
  Dale Johnson (@dazza0701) reported 5 minutes ago

  @Collin_G_Wood Surprised they never showed a reply of this at all on foxtel not one person even mentioned it. I thought for sure it was a point

• 
  wb1234 (@wallybechara) reported 6 minutes ago

  @WSWanderingEels My idea down the track is Saturday 930 nrl game (good for Perth) feeding directly into an earlier super league game. That would get them decent coin. Like when they go to 11 or 12 games. They can afford Foxtel so much more value down the track, afl can’t.

• 
  mark macca 🐅🐅🏆 (@mcdonellaussie) reported 6 minutes ago

  @simmoh666 @FOXTEL_Help @Foxtel Everytime Kayo plays up I find Foxtel is no good too. I just presume they using the same platform to stream with. Paramount were crap for two year just with sports the rest was good. They obviously took notice and worked to improve their technology & fixed it! Or viewers dropped

• 
  💧Elizabeth Marr (@JmarrMarr) reported 7 minutes ago

  @RhondaGarad @SBSOnDemand I was trying to remember when SBS started, was it commercial free like the ABC & then converted to a commercial network or was it always commercial? The fraudulent Foxtel told ppl pay this subscription fee for no adverts, that soon changed

• 
  Sports Turmoil (@sixtiessongs) reported 8 minutes ago

  @10SportAU @alexbozmorty Getting the A League back onto Foxtel or Stan Sports would help.

• 
  Karen Walker (@KarenWa13145181) reported 13 minutes ago

  Andrew Bolt shut up I loved your show but now now I won't am cancelling my Foxtel if you are so smart what is your solution for these þerrorist I'm disappointed

• 
  TheTopMostDog 🇦🇺🐕‍🦺🏕️🎣🔫🪓🥩 (@TheTopMostDog) reported 15 minutes ago

  @Foxtel Mum is still paying $90/mo for this ****. I've almost convinced her to let it go. The value just isn't there anymore since competition ramped up. She could pay for half a dozen streaming platforms for that much. Unless you change, you'll die along with your last subscribers.

• 
  albert ross (@bermaguifishing) reported 17 minutes ago

  @Katzo60 @smh I know it’s hard in a small country to have meaningful competition but the lack of free to air broadcasts is really bad . The foxtel/kayo offering is pathetic for the money they charge

• 
  Glen Appleby (@realglenappleby) reported 17 minutes ago

  @SnoogThe Like all these events that “just happen”, if you’re at the ground listening to sports ear of the ref it’s normal after repeated warnings from the ref. Atkins lets things go for a couple times and then says something like “you’re on your last warning”, and then you get these “weird” decisions. I don’t like it - but it doesn’t shock me like it once did. If the NRL were serious about transparency, everyone should be able to receive a ref mic commentary on Kayo instead of the garbage we normally are subjected to recently. Foxtel had this in the mid 2000’s with just crowd mic sounds and the ref. It was great because it felt like you were at the ground.

• 
  Stonkin Days (@n0otherwaythere) reported 23 minutes ago

  @craigspeculator @Foxtel You can’t expect service workers to do emotional Labor. They’d get these calls all day. Personally I as a customer would prefer they keep it cold.

• 
  TheOncePokeGeek2004 🇦🇺 (@MaxFerro10) reported 24 minutes ago

  Yeah I remember this show on ABC back in the day it was one of those shows when you randomly brain-dead to change the channel or if it was **** all on telly on a weekend or a day your sick, **** even a public holiday and if you're too poor for Foxtel or Austar.

• 
  I’m an 8️⃣1️⃣🏁🏁🏁🏁🏁🏁 (@geranium555) reported 32 minutes ago

  @AmeliaBee7 @xskinn It used to fill me with anxiety and annoyance when I had the displeasure of having sky free on Foxtel. And seeing this idiot sitting there like a pompous buffoon. Thank Christ they removed free Sky News.

• 
  Rachel (@beetwoot) reported 32 minutes ago

  @FOXTEL_Help so apparently your live chat only works up to the point of saying “it’s still not working” and then they drop the chat.

• 
  Jon Striker (@compaqfw22) reported 35 minutes ago

  @daveburke82 @SteveMascord I agree in a perfect world - but professional sport was changing in the late-90s and as great as a “1994 Winfield Cup with Foxtel showing the non-Ch9/2 games” would have been, it just would have left someone else to come in and offer a resolution

• 
  the cat (@boogiecat11) reported 37 minutes ago

  @brentread_7 Shut up you *** clown. You and Crawley never have anything positive to say in the media. It is a criminal act that Foxtel and kayo make people pay money to see shows with you 2 idiots on there

• 
  Mike David (@illhp_mike) reported 37 minutes ago

  @thebigjohnnyd @MercJestr I had recorded something on my Foxtel box, came back to watch it and it wouldn't play it because they no longer had the rights to it. FFS not asking you to keep streaming it, but let me watch what's recorded. This never happened back in the olden days when I recorded to a VCR

• 
  Edie Wyatt (@msediewyatt) reported 38 minutes ago

  Karalee Katsambanis has blocked me on Instagram, but my complaint is in with Sky via Foxtel who is my streaming platform. If they don’t respond I will be lodging a complaint with ACMA. She could just apologise.

• 
  STIVETTE JOAN BROWNHOLLOW (@jasontame) reported 38 minutes ago

  @AFL FOR ***** SAKE @AFL @FOXTEL WHERE HAVE THE GOAL SONGS GONE WE CANT HEAR **** AT HOME FOR SHAME #AFLBLUESLIONS

• 
  G. 🇦🇺🇮🇱 🦅🤘🏼 (@geraint266) reported 38 minutes ago

  @chadtownsend10 The trouble is Chad, the app is terrible and continually breaks down, if it didn’t do that there would be a lot less complaints. The price has gone up $20 on the last few years and the service hasn’t improved. I pay $107 a month to have Foxtel I can afford it, many cannot.

• 
  Esgee (@StassyGee) reported 41 minutes ago

  @PhilGould15 Sir, could we please look at starting our own channel to watch just our own games? I'm tired of giving those sour ***** at Fox my money. After listening to Voss and whatever the other has been's name is, I'm ready to cancel Foxtel after 20 yrs.

• 
  Adrian Portia (@Ports83) reported 41 minutes ago

  @Kaneeade @DrewPavlou @MsMelChen He never said he watched him play. He just said he watched him on television. Boz was on tv often when Foxtel had the A-League and EPL rights

• 
  Don 🇺🇦🇦🇺 (@squizzy36) reported 47 minutes ago

  @MisinfoFact Who actually watches this stupid ****? I have Foxtel, and I'm repulsed that's it even on there!

• 
  Stewart Noble (@Stewy_Noble) reported 49 minutes ago

  Yo Foxtel, every bloody time android updates you're way behind. Why am I paying a bill for a service I'm not receiving? I'm even on your beta test and you're still slow. I'm relying on your app on holiday ATM and nothing! #freebills @FOXTEL_Help

• 
  catherine (@CathP82) reported 51 minutes ago

  @lui_zacher The foxtel clock froze. The actual time clock was still counting down. So in the end it was explained last night of the coverage & no time was lost.

• 
  lurkingnobody (@lurkingnobody) reported 51 minutes ago

  @hillfolkAU Yep let’s sack the guy who was COO for a private uk bus/train operator and worked as a higher up in London rail for someone who’s experience was customer operations at Foxtel … Maybe she’s good but wish they indexed more on transport expertise 🤷🏻

• 
  Step and fetch (@FetchStep) reported 56 minutes ago

  @MichaelPascoe01 NRL before the kids. It’s directly related to Foxtel and Nine's broadcast rights with the NRL. Non gambling Advertising revenue is down so the only income these mobs will get for the footy is from Gambling. If labor bans Gambling ads the NRL won’t get same the money for the deal

• 
  Sandy Lanceley (@sandylanceley) reported 57 minutes ago

  @ROBUNS @Channel9 @wwos There was some talk about that, but I haven’t seen confirmation. A big problem though is there’s limited space to broadcast a higher bitrate which Foxtel producing it couldn’t fix.

• 
  mark macca 🐅🐅🏆 (@mcdonellaussie) reported 60 minutes ago

  Foxtel will keep increasing the price until they can force all their satellite subscribers over to Kayo so they can close down their superior but more cost expensive satellite services. They want to close all the none sport services & eventually Incorporate gambling options

• 
  Darren Cope (@LandscopeInfo) reported 60 minutes ago

  @lui_zacher Lui pull the post down. It was a Foxtel error not a game day clock. ****