FOXTEL Outage Report
Why is my FOXTEL service not working?
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Foxtel is an Australian pay television company, operating a duopoly in cable television, a monopoly in direct broadcast satellite television, and IPTV catch-up services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of FOXTEL reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at FOXTEL. Are you experiencing issues or an outage? Leave a message in the comments section!
Will FOXTEL compensate me for the outage?
The recent FOXTEL outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with FOXTEL if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, FOXTEL has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by FOXTEL users through our website.
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TV (51%)
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Internet (28%)
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Total Blackout (14%)
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Wi-fi (4%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent FOXTEL outage reports came from the following cities: Melbourne, Kalgoorlie, Brisbane, Sydney, Tamborine Mountain, Perth, Adelaide, Warragul, Yass and Berri.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Melbourne |
TV | |
| Kalgoorlie |
TV | |
| Melbourne |
Internet | |
| Brisbane |
Total Blackout | |
| Brisbane |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
FOXTEL Issues Reports
Latest outage, problems and issue reports in social media:
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Carefree Piston
(@WhiteBread1995) reported
@Foxtel Atrocious service
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𝙽𝚒𝚌𝚔
(@IntegralProtein) reported
@FOXTEL_Help @Foxtel @Telstra Please explain why many users are unable to access the internet outside of Australia using Foxtel as an ISP. Is it a routing issue? It has been three days, WA and SA are offline. Give some communication or I will go to the TIO.
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A Mega Pint?!🏴🇦🇺🌻
(@TeddyBearTuch) reported
@major_bender Our internet has had issues since Thursday. Cant xobnext Google. Alexa, home security cameras, basically any wifi peripherals! I've had the run around so cancelled service after 15 years with them and moving to Tangerine #internetdown @Foxtel
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𝙽𝚒𝚌𝚔
(@IntegralProtein) reported
@TeddyBearTuch @FOXTEL_Help @BalleydDown Good! Foxtel are terrible, both support and service. The box itself the idea was paying for tv - no ads; now you get tonnes of advertisements. Their NBN is a joke, no historical stats, no tech info IPoE/PPPoE?! And they tell you to reset your modem - it’s a widespread issue..
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The Fisher King 💉💉💉
(@Kerry_Barclay) reported
i should turn my tv over to CH9 bcos Foxtel was 2seconds faster than Ch9 & HE SAID "we aren't in synch". By trhen it was too late to help the KNights win with whatedver my friedn was doing at the same time with what i was doing :-( So, the Knights lost when they probably
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A Mega Pint?!🏴🇦🇺🌻
(@TeddyBearTuch) reported
@IntegralProtein @FOXTEL_Help @BalleydDown Ours went at 10:37am AWST on Thursday. I've already ranted and cancelled my service. I'm done after 15 years! I've taken up a new contract with Tangerine - can't be worse than this sh*t show.
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Jonathon
(@OriginalJohnW) reported
@FOXTEL_Help @monkeybjnr Please would you at least provide us with an update on what’s happening? It’s ok if you haven’t fixed it yet but it’s not ok to keep us out of the loop with exstremely vague updates! Again why don’t you have your own outage page on your website?
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A Mega Pint?!🏴🇦🇺🌻
(@TeddyBearTuch) reported
Utterly shocking service to your WA internet customers @Foxtel. Extremely limited service since THURSDAY and still not fixed. I've cancelled my contract after being with you 15 years. Not good enough! Moving to Tangerine. Not limited to me, this affects all WA! 🤬
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Nicholas Pickard
(@pickardnr) reported
@jillastark If you have Foxtel, Sky News UK is unmissable... but downloading the LBC radio app is a damn good second option.
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Nicholas Pickard
(@pickardnr) reported
@jillastark If you have Foxtel, Sky News UK is unmissable... but downloading the LBC radio app is a damn good second option.
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LiamUltraRacer
(@LiamRacer) reported
@major_bender @FOXTEL_Help Got same issue
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Nicole Davis
(@AgrippinaMaior) reported
@Foxtel @jamesstedman Same issue here. Live chat isn't working either - and no response from @FOXTEL_Help via messages.
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Dave Dawson
(@demon_dave) reported
from
Melbourne, State of Victoria
@Foxtel changed to Murdoch’s Foxtel last week because it was supposed to be easier and cheaper than going through @Telstra , what a massive mistake, they never answer phones they’re the most inept bunch of corporate lackeys this side of @amazon
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Donald Campbell
(@ardtarig) reported
@lhilakari @vanbadham Just cancelled my subscription to Foxtel. Not wanting to support another like media
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𝙽𝚒𝚌𝚔
(@IntegralProtein) reported
@FOXTEL_Help @BalleydDown Not acceptable, update us. It has been since Thursday, get network engineers on the ground, reroute us; I don’t care. Get this fixed or it is TIO time.
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King
(@BalleydDown) reported
@FOXTEL_Help @TeddyBearTuch Any updates on when the problems for WA will be fixed?
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Glen
(@echosigma) reported
Good thing about Vodafone is that no matter what country you're in, where they have their own network, their IP number is deemed as an Australian one as far as Foxtel is concerned.
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Lincos87
(@Lincos87) reported
@TeddyBearTuch @FOXTEL_Help @angelsslave Ours too in WA 6154 - it's a Foxtel issue only and they are doing nothing about it
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Washmaqar
(@OJY20883317) reported
@Foxtel Why post a link to your website for 'updates' when it's under maintenance? You can't surely be that dumb? "Our website is down, check website for updates"
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Natalie Treisman
(@Nataliazovaira) reported
@Foxtel I have beet trying to get support for 3-days??? Impossible, automated phones & web chats. Appalling service - please contact me.
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Rahhh 🐀🌈
(@RahSpark) reported
@FOXTEL_Help @LoftDerek I agree, it’s really poor. And why is it sometimes there and then sometimes not. So disappointing
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James Stedman
(@jamesstedman) reported
@FOXTEL_Help @Foxtel unable to play on any browser - website attempts to link to a broken ‘planned outage’ page. Planned outage? Really? At this time of day? At this stage of the footy season? Located entirely within my IP address? #AFLLionsDons
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Mark Pinan
(@PinoBris) reported
@BelindaJones68 Actually, he is very good at it. They, the *** supported are the worst of the worst, in turn ensuring they sell his merch on all fronts. Also they're very good at securing funding from gov. Like Foxtel. This needs scrutiny.
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DocMelbourne
(@D__Melb) reported
@jillastark Sky News U.K. are the best rolling U.K. news service available in Aus but you need Foxtel. It’s nothing like Aussie Sky News! BBC is available too but it’s not the domestic channel so isn’t nearly as exciting.
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The Fisher King 💉💉💉
(@Kerry_Barclay) reported
weren't in synch bcos i was sitting down that hweolewtime. I later picked up taht clue after the match from soimething my friend said during late in the game when he was watxching the game via #CH9 & i qwas awathcing the game via #Foxtel. We had a funny disagreement & he insisted
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𝙽𝚒𝚌𝚔
(@IntegralProtein) reported
@FOXTEL_Help @monkeybjnr If this isn’t fixed by Monday 5PM ACST I am literally switching providers. My neighbour has no issues with their internet connection through Superloop, it is not an NBN issue, it is a Foxtel issue.
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😇 🇬🇧🇦🇺🌻☮️
(@angelsslave) reported
@FOXTEL_Help has the issue in WA been fixed yet or is it another wasted day on the phone before deciding to cancel our account?
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Veritas on KW
(@Veritas_KW) reported
Because, if Foxtel lost just one major winter sport (AFL/NRL) entirely... Kayo could end up going the way of Foxtel's original entertainment streaming service, Presto: quite simply gone and forgotten.
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LiamUltraRacer
(@LiamRacer) reported
@OriginalJohnW @FOXTEL_Help Bro i got the same problem. Half the websites work, others dont. My xbox games ysing ea servers dont work but other games work. Wikipedia doesnt liad at all but youtube does. Weird.
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Amanda
(@fifthgen70) reported
@FOXTEL_Help ABC TV seems to pixelate everytime I tape through Foxtel and it says no signal