FOXTEL Outage Report
Why is my FOXTEL service not working?
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Foxtel is an Australian pay television company, operating a duopoly in cable television, a monopoly in direct broadcast satellite television, and IPTV catch-up services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of FOXTEL reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will FOXTEL compensate me for the outage?
The recent FOXTEL outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with FOXTEL if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, FOXTEL has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by FOXTEL users through our website.
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TV (44%)
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Internet (28%)
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Total Blackout (17%)
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Wi-fi (8%)
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Phone (2%)
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E-mail (1%)
Live Outage Map
The most recent FOXTEL outage reports came from the following cities: Brisbane, Melbourne, Sydney, Gold Coast, Perth, Canberra, Kiama and Adelaide.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
TV | |
| Brisbane |
Total Blackout | |
| Brisbane |
Wi-fi | |
| Melbourne |
TV | |
| Sydney |
Total Blackout | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
FOXTEL Issues Reports
Latest outage, problems and issue reports in social media:
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Renee Pope-Munro
(@RenInOz) reported
@flippy_me @maddyoby Not if you can access ESPN player somehow (that’s what I use Slong and VPN for, but friends use a Foxtel login), but if it’s just a school produced stream, a lot of them it’s easier to watch live. I use Pac 12 YouTube channel heaps though, basically whenever somethings on there.
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Hemlock🕷
(@hausofhemlock) reported
@SeigeCeej @vronwe @mushka_mushk Thanks.! I have Amazon… I was conned into it and keep meaning to cancel it but I’ll check if it’s on there. Otherwise MIL will be getting a call for the foxtel password! Much easier than other years! 😬
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Kayescott
(@kayescottboxer) reported
from
Sydney, State of New South Wales
Can anyone in oz tell me how I can watch @Claressashields fight over here? (Eubank vs Williams show). I don’t have Foxtel!! Happy to pay but can’t find streaming service for Australia!! #boxing #ShieldsKozin #EubankJrWilliams
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anthony catalano
(@anthocat89) reported
@ParamountPlusAU @ATBWSW Don’t worry about the complainers they very upset that it’s not on Foxtel anymore and very very very very upset that they don’t get to listen to the worst sports commentator of all time anymore
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jjballin30
(@jjballin30) reported
@Foxtel please fix your programming guide, turn off the hockey post match and put on duke v unc asap. This is ridiculous
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Ben Cuthbert
(@bencuthbert) reported
@FOXTEL_Help @Foxtel Extremely frustrated with the customer service from your overseas call centre. We’ve had technicians come out multiple times and sat dish no signal
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Lucy Dufty
(@lucydufty) reported
@FOXTEL_Help this morning I recorded a program but when I went to watch it, it wouldn’t play. It said Unknown Error (F26) I record this program every morning without any problems. Why did this happen? It is so annoying & disappointing!! I’m so over this happening on other shows.
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Bill
(@Billablog) reported
I'm still with Neil. That was his line in the sand and he stuck with it. Fair enough. But expecting ideological or ethical purity from any network is fraught. You may have Foxtel just for the sport but you're still subsidising Sky News.
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Greg / Kojack
(@rajetic) reported
The lightning strike yesterday that took down my power and NBN temporarily also destroyed the HDMI port of one of my Foxtel iq boxes. Composite video (oh god how did we live with that in the past?) shows the box is working fine, just the HDMI out is dead.
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Covid is a virus...
(@Dreamingfood16) reported
Why can’t we #cancel or #suspend @Foxtel #foxtel online?? We can upgrade no problem… but to suspend or cancel we’re expected to make contact M-F?? Are we doing something wrong?
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Renata
(@itsrenatak) reported
Every time it really pours with rain in a storm here the satellite 📡 signal on my Foxtel goes out but it soon comes back once the storm has settled a little.
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Big Birdie No Pay Wall 💚😎
(@bigtesta) reported
@realCarrickRyan How stupid, most people read the news on their phones anyway. As if MFW have never read a Murdoch originating article on their phones. Not everything is behind a paywall. Bet their husbands subscribe to Foxtel as well. Why attack small business. Go after the big biz tax evaders.
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Phil Rowan
(@Cricketer9994) reported
@FoxCricket @Foxtel @kayosports Why? Tonight’s ball was dropping well below the previous incident
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Michelle
(@mishyloan) reported
@friendlyjordies My Dad STILL has Foxtel.. but he refuses to watch Sky. Says that they're all batshit crazy, they talk drivel and can only offer a giant **** you to Australians....
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TruthIsFreedom
(@2YEARMANDATE) reported
@FOXTEL_Help Foxtel your customer service is atrocious. I made 3 different phone calls and everyone of them had me on hold for a very long time then hung up on me. Its beyond a joke how rude your call centre staff is.
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Jules
(@Jules27553929) reported
SKY please get rid of Clennell. He’s just too much into a gotcha moment! I thought SKY was for fair and balanced reporting, but he brings rubbish into the equation. Smirks like an idiot when he thinks he has a win! Not happy and thinking of canceling Foxtel.
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John
(@jbabz84) reported
@dcarbs23 @adampeacock3 @ParamountPlusAU Hate when all these streaming companies just take over. Miss the foxtel days of epl, champions league and fa cup all one one platform. Not streaming issues, no buffering, no delays. All live
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Covid is a virus...
(@Dreamingfood16) reported
@FOXTEL_Help want to suspend my account… obviously this can be done online but I can’t seem to find it?? I can see how to add packages but not cancel or suspend? #foxtel #Suspension #cancel
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ROCKET ROD
(@ROCKET56273610) reported
@FredrickCrews Same no internet connection at home so my TV through my foxtel service so I only get the foxtel Chanels with the 7 free to air Chanel through the service abc sbs 7 9 10 7mate 10peach so I missed the coverage just flicked to 526 on jump time as soon as Hunter over straight to dogs
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Jacqueline
(@Jacquel62102654) reported
@Foxtel Certainly don’t get good Olympic coverage in Australia. It sucks….
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Anthony Leach
(@ahleach) reported
from
Melbourne, State of Victoria
@__Rounders__ @mattrfrancis Done that as well. When the Foxtel/NBN bloke came last time he told me I never needed to worry about the aerial socket again. And the aerial cable they provided isn't compatible with the Foxtel box.
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LisaTrumpulina
(@LisaTrumpulina) reported
@Sonia3044 I’m moving into my new place this weekend so been with Foxtel for 6 months omg the worst!! Lol
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Nick Schadegg
(@nickschadegg) reported
@mathaiaus apparently they’ve listed tiny owner operator businesses like newsstand kiosks but forgot to list obvious **** like foxtel
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Brooke Sadler
(@BSadlerRacing) reported
@SharonRalph7 Pity it wasn’t made available through foxtel. We saw none of it due to no free to air tv and poor internet that constantly buffers.
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Adan Sarki
(@SarkiAdan) reported
@melanietaylor2 @aclennell Love it how stupid is that guy and worst is he think is smart he push gladiz out snd try Morrison now surprise Foxtel keep him and paying he is a Bulli but PM told him right andrew yo can run your lines as you like it I don’t know the bread price my do the buying
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Riff Jet
(@TheRiffJet) reported
I’m old enough to remember when @FOXTEL_Help was ad free and they had decent movies included in the package. Still paying thru the nose for over priced foxtel. Now you get ads, crap movies and on top of that, you have to pay for movies.
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Gary Austin-Eames
(@Gary_AE) reported
@Foxtel has great service. On the phone to them today, got transferred to technical support and all I could hear was a barking dog. Rang back and ended up with conflicting information how to upgrade.
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Renata
(@itsrenatak) reported
I noticed only the Foxtel channel signal goes out in heavy rain on my Foxtel as the free to air TV with the Ariel plugged into the back of the Foxtel box didn’t loose signal in the heavy rain as I was watching one of the free to air channels.
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Carl Sparre
(@CarlSparre) reported
@elonmusk Northern NSW, Australia. We signed a year ago, paid deposit. Waiting for base stations… Will be life changing when it does arrive. Existing crap network is a dice roll. Long story why. Ask James why Rupert didn’t want us to have a network that would compete with Foxtel pay TV.
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Mel
(@MelHaitch) reported
@FOXTEL_Help Well. That's rude of @Foxtel @FOXTEL_Help to do that without notice. I have no interest in paying more for a new box that we'll use the same way. If we can get it for the same price, I'm all ears.