FOXTEL Outage Report
Why is my FOXTEL service not working?
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Foxtel is an Australian pay television company, operating a duopoly in cable television, a monopoly in direct broadcast satellite television, and IPTV catch-up services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of FOXTEL reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at FOXTEL. Are you experiencing issues or an outage? Leave a message in the comments section!
Will FOXTEL compensate me for the outage?
The recent FOXTEL outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with FOXTEL if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, FOXTEL has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by FOXTEL users through our website.
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TV (57%)
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Total Blackout (19%)
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Internet (18%)
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Wi-fi (4%)
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Phone (1%)
Live Outage Map
The most recent FOXTEL outage reports came from the following cities: Melbourne, Sydney, Brisbane, Perth, Adelaide, Scarness, Bundaberg, Canberra, Kalgoorlie, Tamborine Mountain, Warragul and Yass.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
TV | |
| Melbourne |
TV | |
| Sydney |
Total Blackout | |
| Brisbane |
Total Blackout | |
| Brisbane |
TV | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
FOXTEL Issues Reports
Latest outage, problems and issue reports in social media:
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SB Tang
(@sb_tang) reported
@cornerd @the_kk Personally, I don't know of anyone who's had a positive experience with Foxtel customer service.
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Col Smith
(@Dangerman_2) reported
@kitjoegia @Foxtel @SkyNewsAust I don't care if people are rich from providing fantasy like GOT, but when **** is put to air on Sky and pretends it's factual news, that's not right.
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George📸📽🇦🇺
(@george_lakos) reported
@James_On_Film Foxtel service
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Nic Rojas
(@Nic_Rojas_99) reported
@youraveragemate @NSWHealth Foxtel have done **** all to promote it anyway
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Shannon Plant
(@WeveAllGotToEat) reported
@PrimeVideo charging $4.99 for a 1987 movie is bloody rich. We were just cruising through looking for something fun to watch instead of D grade stuff. It’s **** like this that keeps people with @Foxtel #predator
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Lachlan Smith
(@lachlanjsmith) reported
Hey @Foxtel I received a text on Saturday (2 days ago) at 1.11pm saying I was in the queue to hear from a technical agent. Still waiting - great customer service
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Mike M
(@michaeldarren79) reported
@spannaforce Can you take down Foxtel as a side gig?
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Peter Bell
(@PeterBell7) reported
@mariewalsh18 @slpng_giants_oz ... just one more thing Twitter makes NO $$s for Murdoch he could not give a crap - he relies on clicks on his digital platforms for revenue & newspapers sold ... imho: his lifeboat is Fox US & Sky UK Foxtel pays no tax & has to be subsidised by our cruddy government
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Ben Wood
(@bennywood1) reported
Hey @Foxtel - you got a problem. You bumped my plan up via text message, rang today to ask why, got told it’s going up again Feb 8. When I said “that’s too much I’ll cancel”, Customer Support staff literally said “No worries, give us a call to disconnect the account”. That stinks
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Ben Wood
(@bennywood1) reported
@Foxtel only been a customer for about 15 years... sorry that isn’t long enough to literally stay on the SAME PLAN I WAS ON
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Mitch
(@Rileymitch19987) reported
@Foxtel what’s it take to get money that is owed to me transfered? Nobody on the phones can help me they just keep insisting on sending checks to my old address that they know I don’t live at. It’s been 2 months it’s beyond a joke!
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Sandra
(@srzizu) reported
@albericie @Optus I cancelled Foxtel recently and the experience was traumatic. I was repeatedly grilled as to why I was terminating an account I had opened 22 years ago. When I told him, he refused to accept it. I had never been rewarded for loyalty and now it as if foxtel had done me a favour.
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Jay C 🟣⚓⚪
(@lolgasem) reported
@killermattk @Buccaneers @NFL Wasn't on foxtel! WTF... 🤬
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PirateWDFC
(@scumpirate) reported
Well thanks @Foxtel ya technical support are so helpful, only had 20% of the channels since last week , upgrade to the iq3 ,n nothing works, n the wait for someone to come out ..only next week ,plug mystar box back In ,they deleted the smart card in it.. then hung up after 25min
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e l l i e ♔
(@ellsyeahhh) reported
@FOXTEL_Help That sucks. How come season 1 and 2 are still there then?? Yeah cool, not up to date so won’t be watching the new season just yet.
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Paul Beck
(@PaulXBeck) reported
@TracyWesterman cancel Foxtel 👋 2 for 1 Moving to Fetch much better value
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Dib Taleb
(@86Dib) reported
@amy_sinclair9 Foxtel and HP giving them a run for their money with the outsourced customer service centres overseas...nothing of note gets done. Could be due to company policies and procedures
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Ben Wood
(@bennywood1) reported
@FOXTEL_Help I’ve been discussing it all arvo. Everyone is towing the party line and copying and pasting that exact response. I’m on the DMs with Elle now. No one gives a ****
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Louise Macklin 🏳️🌈
(@LouiseMacklin) reported
When we got broadband here 2 years ago it came with 2 years of free Foxtel Now. Trying to cancel it before I have to pay with it, they're telling me we don't have Foxtel. My kid is watching it right now...
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I.N enjoyer
(@icyinnie) reported
@dkdklino i had foxtel as a kid bc we couldn’t get normal tv on a farm i never had channel 10 😭
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SB Tang
(@sb_tang) reported
@cornerd @the_kk Another interesting fact: even Australian professional cricketers and their families -- who need Foxtel to watch Australia's overseas Tests -- have found Foxtel's customer service to be abysmal.
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The One-Armed Man
(@NewWaveTOAM) reported
@adrianbarich Thanks Barra. Foxtel IQ4 doesn't have 7Mate in high-definition. I know it's the issue of @Foxtel & @FOXTEL_Help and it's pathetic that they don't address this, but it would be ideal if you show live sport on your primary channel, 7HD.
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PirateWDFC
(@scumpirate) reported
Signal on Foxtel went out Thurs 7th Jan had 20 channels till 630 today , now nothing, to a tech comes n fixes,what the tech support had no clue about, on Monday 18th Jan ... 11days of tv I pay full price for , wtf
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President Elect AC VI
(@AnthonyCullen65) reported
@shravaka @Bliss_Blue_Bird Mine too ..every time I go to cancel Foxtel I get grief for long enough for the next sport season to come around
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KP
(@tablordkieren) reported
Foxtel make it incredibly difficult to cancel a subscription. Wouldn’t let me cancel online. Called up, sat in a holding queue for 30 minutes only to have my call disconnected. Round 3 right now
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Dr Peter Larkins
(@doclarkins) reported
from
Melbourne, State of Victoria
Great service this morning from “Jack”at Telstra store in south melbourne ✅👏- sorted email issue in under 10 mins- just as I thought - someone at Telstra cancelled my email account in process of changing Foxtel subscription @Telstra #thanksjack
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ozwell61
(@ozwell61) reported
@FOXTEL_Help I am getting PE1001 errors watching Foxtel Live TV in chrome in the last two days
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💧Elizabeth Marr
(@JmarrMarr) reported
@abcnews Joe, you interrupted a very interesting guest to go to damn adverts, what the hell ABC this is not FOXTEL yet. Damned rude & suspect behaviour from the @abcnews producer
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neilrogers for a fair go
(@NeilrogersA) reported
@very_grem @JohnSarich2 The support from Murdoch's Daily Telegraph, The Australian, Sun Herald, Sky, Foxtel comes at great cost to the Australian taxpayer. $40mill to Foxtel, Tax breaks to NewsCorp, $50+ billion for a F... NBN
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zahra
(@ramos2198) reported
@bennywood1 @Foxtel Hey Ben, if you don’t mind let me know how you go, I’m in the same boat and if I cope the same crap, disconnect without a second thought. There are so many other options!