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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 09/29/2023 02:50

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • App Crashing 23.19%

    App Crashing

  • Sign in 22.81%

    Sign in

  • Device Failure 15.59%

    Device Failure

  • Online Features 15.21%

    Online Features

  • Errors 12.17%


  • Website Down 11.03%

    Website Down

Live Outage Map

The most recent Fitbit outage reports came from the following cities::

Loading map, please wait...
City Problem Type Report Time
GermanyHamburg App Crashing
GermanyBerlin App Crashing
United StatesCherry Hill Sign in
United StatesDubuque Sign in
United KingdomHemel Hempstead Errors
GermanyLeipzig App Crashing

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Laundryofficia1 Laundry art (@Laundryofficia1) reported

    @FitbitSupport Well, the entire app went down for maintenance this morning, and no one was told. Until they checked the comments on a facebook post made by your company.

  • shaun_berrios31 Shaun Berrios (@shaun_berrios31) reported

    @FitbitSupport Will all of my states sync over when the issue is fixed? Went to the gym still and went on a few walks and would be really pissed if I lose that progress

  • DeaconRussWhite Deacon Russ White (@DeaconRussWhite) reported

    @FitbitSupport Over 6 hours to fix "some Fitbit services" and no commitment to providing updates? Guess I'll be canceling my premium service, since service isn't what is being provided.

  • snicolegilmer Nicole Gilmer (@snicolegilmer) reported

    @TracyHornschuch @FitbitSupport I totally agree that Fitbit should post something on their website if the system in down. Or have pop-up that tells us that the system has issues so we don’t change our login passwords numerous times or uninstall and reinstall the app thinking problem is with only our account.

  • IOSamFranco I/O Sam (@IOSamFranco) reported

    @FitbitSupport "A series of unfortunate events": App stops syncing. After troubleshooting, app won't login (server unreachable). After 3 attempts acc is locked. App asks to send email. Email asks to use chat. Chat won't open bc acc is locked. Called and was told acc won't be unlocked today...🤦

  • Nessybon Nessybon (@Nessybon) reported

    @FitbitSupport @JordanOSullivan I'm having the same issue. I was unable to sync and then couldn't log in. Now I'm told my account has been blocked for 24 hours due to too many account login attempts. I can't use the Chat support as I can't log into my account and email support says it's no longer supported

  • scottishwolfie ScottishWolf (@scottishwolfie) reported

    @FitbitSupport Charge 5 not syncing so hope issue is resolved soon.

  • DTIrishfan78 Denise Flattery🌈🌎🏳️‍🌈🇺🇦🇮🇪🦄☘🎨🎭⛳ (@DTIrishfan78) reported

    Hi @FitbitSupport my @fitbit app isn't working today! It was working yesterday on Sunday. I hope there is a remedy to this technical issue.

  • karen_herself K Yesowich Schmucker, 🌻 M.A., CT (@karen_herself) reported

    @FitbitSupport I thought mine was broken

  • MelDavis36 Mel Davis (@MelDavis36) reported

    @FitbitSupport Any movement on this? Tried troubleshooting before discovering the outage. Unpaired my device, now cannot pair. Constant network errors.

  • navyspook77 Demise's Diatribe (@navyspook77) reported

    I tweeted this out so all @fitbit users know there's an issue & I'm sure @FitbitSupport is being slammed w/msgs. Having been on the other side of this, I know they're T/S'g TF out of it to isolate the problem. They'll fix it. They also know it's affecting their subscription svc

  • PackersXLVGirl Mich (@PackersXLVGirl) reported

    @1wendylouwho @FitbitSupport I’ve had a Fitbit for several years, and once my Sense completely goes (battery life is down to 3 days) I’m switching to a different brand. Instead of updating here, or on the website, we have to keep trying to sync every few hours? Awful customer service.

  • gwabbit32 Amanda Fazekas (@gwabbit32) reported

    @FitbitSupport @fitbit My Luxe was connected this morning and when I went to refresh it all of a sudden it cannot pair to my phone. I have not changed anything. Is something with the app not working correctly?

  • EmilyL1994 Emily (@EmilyL1994) reported

    @FitbitSupport restarted my charge 5 - Restarted my phone, and uninstalled the app. I factory set my fitbit losing data- unpaired & did a troubleshoot on the USB.won't pair up with Bluetooth but saying connected + app won't pair with my phone. just says add code and then trouble working?

  • ZahradnikPetr Petr Zahradnik (@ZahradnikPetr) reported

    @FitbitSupport I am a long time user of fitbit versa 2 and now I bought versa 4. And I'm pretty upset that the 3rd party app installation doesn't work. What is this downgrade and why are you blocking it? I hope you will add 3rd party apps again after this outage. Otherwise the watch is unusable

  • Mania666Pengui PenguinMania666 (@Mania666Pengui) reported

    @Kam_A80 @FitbitSupport @fitbit I think I’m gonna rethink buying my Fitbit after the extreme poor quality DMs you have sent me and now I’ve seen all these tweets on your failed service !

  • natlyon Nat Lyon (@natlyon) reported

    Am I the only one surprised to find out today that the @fitbit has to connect to HQ to function? I thought the device just transmitted data to my phone via Bluetooth. WTF?

  • Sineadmartin13 Sinead martin (@Sineadmartin13) reported

    @FitbitSupport Hi, I’ve just bought a Versa 3, trying to synch it to app - getting error 503, is this part of the issue? Should I just try again later?

  • WatchParty1 WatchParty (@WatchParty1) reported

    @FitbitSupport A notification, push or otherwise, through the app would've helped so much as I just spent two hours trying to figure out why it's not working.

  • iveyria Richard Ivey (@iveyria) reported

    @ClareStrivens @FitbitSupport Same problem here as well

  • andykravetz Andy Kravetz (@andykravetz) reported

    @FitbitSupport Hey @FitbitSupport, what's wrong. why can't I synch and why have my devices been eliminated from the app. I can't readd them. Help.

  • discfunkcional jorge veytia zazueta (@discfunkcional) reported

    @FitbitSupport good day my @FitbitSupport @fitbit versa 3 It does not synchronize my information, my app does not open, it does not recognize my parameters and settings, it does not record my activity, do you know what is happening, is it an error in the servers or platform? We have to wait

  • CauseICan84 Smith (@CauseICan84) reported

    @SeaTheLee @FitbitSupport It’s what Fitbit does they are terrible at everything when it comes to customers set the bar low and you won’t be disappointed when dealing with them

  • lccraddock1962 Laura Craddock (@lccraddock1962) reported

    @breamut @FitbitSupport Same issue! Steps missing but no tile to add to dashboard.

  • Nudg3r Nudge (@Nudg3r) reported

    @FitbitSupport Poor product and after sales support. Bought a Garmin and never looked back 💪

  • R32M0e Moe (@R32M0e) reported

    @FitbitSupport is this a technical issue or a targeted attack? 👀

  • shamrao222 shamrao (@shamrao222) reported

    @jpaula41 @FitbitSupport Talk to @DarcyDrollinger they helped me when support services wouldn’t help me🥺..

  • audreyholly320 Audrey Holly (@audreyholly320) reported

    @FitbitSupport Thank you. Just an FYI, coming from an IT background, having no estimated up time is very poor customer service.

  • dandydonlester donlester (@dandydonlester) reported

    @FitbitSupport Been down for eight hours now. Based on Internet feedback, it is impacting all users, not just some. Be honest about status.

  • Patrice_Brost . (@Patrice_Brost) reported

    .@FitbitSupport My Fitbit isn't working today, any problem on your end?