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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
Live Outage Map
The most recent Fitbit outage reports came from the following cities::
|City||Problem Type||Report Time|
|Cherry Hill||Sign in|
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Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
@FitbitSupport Well, the entire app went down for maintenance this morning, and no one was told. Until they checked the comments on a facebook post made by your company.
@FitbitSupport Will all of my states sync over when the issue is fixed? Went to the gym still and went on a few walks and would be really pissed if I lose that progress
@FitbitSupport Over 6 hours to fix "some Fitbit services" and no commitment to providing updates? Guess I'll be canceling my premium service, since service isn't what is being provided.
@TracyHornschuch @FitbitSupport I totally agree that Fitbit should post something on their website if the system in down. Or have pop-up that tells us that the system has issues so we don’t change our login passwords numerous times or uninstall and reinstall the app thinking problem is with only our account.
@FitbitSupport "A series of unfortunate events": App stops syncing. After troubleshooting, app won't login (server unreachable). After 3 attempts acc is locked. App asks to send email. Email asks to use chat. Chat won't open bc acc is locked. Called and was told acc won't be unlocked today...🤦
@FitbitSupport @JordanOSullivan I'm having the same issue. I was unable to sync and then couldn't log in. Now I'm told my account has been blocked for 24 hours due to too many account login attempts. I can't use the Chat support as I can't log into my account and email support says it's no longer supported
@FitbitSupport Charge 5 not syncing so hope issue is resolved soon.
Hi @FitbitSupport my @fitbit app isn't working today! It was working yesterday on Sunday. I hope there is a remedy to this technical issue.
@FitbitSupport I thought mine was broken
@FitbitSupport Any movement on this? Tried troubleshooting before discovering the outage. Unpaired my device, now cannot pair. Constant network errors.
I tweeted this out so all @fitbit users know there's an issue & I'm sure @FitbitSupport is being slammed w/msgs. Having been on the other side of this, I know they're T/S'g TF out of it to isolate the problem. They'll fix it. They also know it's affecting their subscription svc
@1wendylouwho @FitbitSupport I’ve had a Fitbit for several years, and once my Sense completely goes (battery life is down to 3 days) I’m switching to a different brand. Instead of updating here, or on the website, we have to keep trying to sync every few hours? Awful customer service.
@FitbitSupport @fitbit My Luxe was connected this morning and when I went to refresh it all of a sudden it cannot pair to my phone. I have not changed anything. Is something with the app not working correctly?
@FitbitSupport restarted my charge 5 - Restarted my phone, and uninstalled the app. I factory set my fitbit losing data- unpaired & did a troubleshoot on the USB.won't pair up with Bluetooth but saying connected + app won't pair with my phone. just says add code and then trouble working?
@FitbitSupport I am a long time user of fitbit versa 2 and now I bought versa 4. And I'm pretty upset that the 3rd party app installation doesn't work. What is this downgrade and why are you blocking it? I hope you will add 3rd party apps again after this outage. Otherwise the watch is unusable
@Kam_A80 @FitbitSupport @fitbit I think I’m gonna rethink buying my Fitbit after the extreme poor quality DMs you have sent me and now I’ve seen all these tweets on your failed service !
Am I the only one surprised to find out today that the @fitbit has to connect to HQ to function? I thought the device just transmitted data to my phone via Bluetooth. WTF?
@FitbitSupport Hi, I’ve just bought a Versa 3, trying to synch it to app - getting error 503, is this part of the issue? Should I just try again later?
@FitbitSupport A notification, push or otherwise, through the app would've helped so much as I just spent two hours trying to figure out why it's not working.
@ClareStrivens @FitbitSupport Same problem here as well
@FitbitSupport Hey @FitbitSupport, what's wrong. why can't I synch and why have my devices been eliminated from the app. I can't readd them. Help.
@FitbitSupport good day my @FitbitSupport @fitbit versa 3 It does not synchronize my information, my app does not open, it does not recognize my parameters and settings, it does not record my activity, do you know what is happening, is it an error in the servers or platform? We have to wait
@SeaTheLee @FitbitSupport It’s what Fitbit does they are terrible at everything when it comes to customers set the bar low and you won’t be disappointed when dealing with them
@breamut @FitbitSupport Same issue! Steps missing but no tile to add to dashboard.
@FitbitSupport Poor product and after sales support. Bought a Garmin and never looked back 💪
@FitbitSupport is this a technical issue or a targeted attack? 👀
@jpaula41 @FitbitSupport Talk to @DarcyDrollinger they helped me when support services wouldn’t help me🥺..
@FitbitSupport Thank you. Just an FYI, coming from an IT background, having no estimated up time is very poor customer service.
@FitbitSupport Been down for eight hours now. Based on Internet feedback, it is impacting all users, not just some. Be honest about status.
.@FitbitSupport My Fitbit isn't working today, any problem on your end?