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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (36%)
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Online Features (20%)
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Errors (19%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Errors | |
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
| City of London |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Nescape
(@Nescape13) reported
@thefatdoctoruk @novonordisk @fitbit Doesn't help though does it
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Mixt Up
(@Mixt_up) reported
@fitbit I would like a Fitbit that stays working past 6 months. Shoddy products that break so often you all have to replace them every 6 months (or offer me a coupon to keep buying them) is a huge sustainability issue. @FitbitSupport
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Mark Brown
(@whatayecee) reported
@slimstinator @julielerman @fitbit So not working then. Haha.
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Sheri Oleyar
(@travelgoddessss) reported
@FitbitSupport my Charge 3’s screen is dark. Tried rebooting and changing the clock face but neither did the trick. Help!
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Steven Brier (Vaccinated)
(@brier_steven) reported
from
New Orleans, Louisiana
I think my @Fitbit is broken. At 10:30 it said I had done 47 steps. There is no way that could be true. It is not 47 steps to the coffee pot and then the veranda.
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Twittwoo
(@Ray_fromthe_90s) reported
@FitbitSupport hi, can you help me please? My fitbit has lines across the display, ive restared it and nothing, now i put it on charge and its not working at all now
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stanthevodkaman
(@stanthevodkaman) reported
@pnwgirl425 @FitbitSupport Garbage company making garbage products.
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Happy Customer
(@UserExperienceY) reported
@FitbitSupport there are about 100,000 forum posts about this issue. would you please add adjustments for snooze behavior to the alarm settings in the app?
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ಗಿರೀಶ್
(@girrisha) reported
from
Bengaluru, State of Karnataka
Hey @FitbitSupport @FitbitIN my Device has a issue
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Hayley Ashcroft
(@hayleyashcroft2) reported
@fitbit Hiya, I wondered if you could help? My Fitbit was around 40% charged and turned itself off and will not turn back on? Would you be able to help me fix this problem please:)
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santhoshkumar32@gmail.com
(@santhos41776836) reported
@FitbitSupport @fitbit not ready for making the good sports band. Very bad experience with Charge3. Local Chinese Trackers are much better than the Fitbit. No Value for money.
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anshul srivastava
(@anshul1803) reported
@FitbitSupport No revert or mail on my issue just fake assurance, bogus product and bogus after sales support. Not recommending anyone to buy fitbit products.
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Mc💢
(@afcmc_) reported
@FitbitSupport My charge 3 battery dies to quickly(within 4 hrs) and the top of the sceen is starting to fade away. can i get some help?!
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hugh wright
(@hughieee) reported
@FitbitSupport how do I file a claim my strap is broken
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Sandy
(@emmasanderson87) reported
@MyFitnessPal getting super annoyed with the app not tracking my @FitbitSupport steps. I’ve gone through troubleshooting & still says zero?? Help
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chillischilli
(@chillischilli) reported
@shockwaver @fitbit Ugh that’s the worst! Mine refuses to turn on 😒
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Gaymer
(@gaymergonemild) reported
Ugh, the clip that connects my fitbit to the band is broken. Its literally 13 months old and @fitbit doesn't give a ****. Why should I pay for devices from this company if they don't make quality products?
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Zandz
(@zandzpsychnurs) reported
Dear @fitbit what's going on with my versa light watch? There's a red big X on it's screen with Data not cleared. I tried doing what others were suggesting from google but it didn't worked for mine. Is there anyone from your @FitbitSupport team who can help me?
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Glenn F. Henriksen
(@henriksen) reported
@julielerman @fitbit Yeah, wife has the same problem. Had it on her first, got a new on warranty, same problem on the second one...
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SuzytheFloozy
(@SuzytheFloozy) reported
@FitbitSupport @fitbit 2nd faulty Fitbit in one month, been waiting more than a week for an email to replace this brand new one. PLEASE help. Have spoken to chat twice and DMd Fitbit several times - still no reply. #complaint #fitbitproblems #poorcustomerservice
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Maeves Child
(@MaevesChild) reported
@bramblefae @shockwaver @FitbitSupport Ugh that would piss me off…I have an Apple Watch and it’s about 3-4 years old (and is a version 1 so not a fancy one) and the worst thing I’ve had to do was restart it a few times.
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Sam Middleton
(@SamMidd04771773) reported
@FitbitSupport My sense has problems with the blinking logo, can someone help me.
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BeeFae 🦄🐝
(@bramblefae) reported
@shockwaver @FitbitSupport What the ****.
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Shodan
(@therealshodan) reported
@julielerman @fitbit It’s a known issue, call them up and get $$$
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Euan Gordon
(@slimstinator) reported
@julielerman @fitbit My Charge 2 lasted a year. First issue was a line on the sceen, then faded gradually to nothing. In the end it was working but only via my phone.
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anshul srivastava
(@anshul1803) reported
@FitbitSupport I am not here to advise you on streamlining your processes, I need a resolution to my issue, the watch is not even a month old
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katie barber
(@barberkty) reported
@FitbitSupport I have done everything and still nothing. This isn’t about me it’s about how you guys are failing on fixing this it’s been a problem for awhile
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Vicki Rose
(@littlebird975) reported
@FitbitSupport VERY unhappy fitbit sense user. It died after 43 days. It had 94 %battery left. I got it to watch for a fib. Which I was put on blood thinner for. support couldn't fix. #42454134 want to return, get refund to get new one asap
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Sophie
(@sophie_ecila) reported
@FitbitSupport how long do you take to reply to emails? Did a live chat and emailed proof on Thursday, still not heard anything. Not been able to wear my Fitbit for a week because it’s broken, despite being less than 6 months old.
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Rhuari Binning
(@BinningRhuari) reported
@FitbitSupport Update @FitbitUK : My Fitbit screen was not working, within 24HRS the whole watch packed up. I reported the broken screen and have 3 months on my warranty left and Fitbit I’ve said I’m not legible for a replacement because I reported the broken screen first. Bunch of crooks!