Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 06/21/2024 22:55

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Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  1. App Crashing (49%)

    App Crashing (49%)

  2. Online Features (13%)

    Online Features (13%)

  3. Errors (13%)

    Errors (13%)

  4. Device Failure (12%)

    Device Failure (12%)

  5. Website Down (7%)

    Website Down (7%)

  6. Sign in (6%)

    Sign in (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
NetherlandsBloemendaal Device Failure
GermanyLöhnberg Device Failure
GermanyIngelheim am Rhein App Crashing
FranceHaguenau App Crashing
United KingdomWrexham Errors
United StatesLancaster Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • MustafaAAEEA Tifa "Mustafa" (@MustafaAAEEA) reported

    @fitbit @fitbitsupport can't help out and still waiting 5 months for my recalled Fitbit ionic refund. I assume the recall centers are the problem and there is a lack oversight! Do we need to start charging interest here!

  • MustafaAAEEA Tifa "Mustafa" (@MustafaAAEEA) reported

    @fitbit @fitbitsupport can't help out and still waiting 5 months for my recalled Fitbit ionic refund. I assume the recall centers are the problem and there is a lack oversight! Do we need to start charging interest here?!

  • RCTroutman8 RCTroutman (@RCTroutman8) reported

    I have been a loyal @fitbit user for years upon years. I just had the most unpleasant experience while asking for help from a @FitbitSupport chat. I guess it’s time to switch to @Apple

  • MissMcButterfly MissMcButterfly (@MissMcButterfly) reported

    @fitbit Hope you fix it soon

  • chadi_ghazal Chadi Ghazal (@chadi_ghazal) reported

    @FitbitSupport Hello support, I am trying to add my ionic watch to my fitbit app after updating the app, it is not working, it says device is locked or something like that. Please let me know how to solve it.

  • ShaunStent Shaun Stent 🇺🇸🏳️‍⚧️🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏃🏻‍♂️ (@ShaunStent) reported

    @evalantsoght @fitbit Dr Eva I can help you with that. A majority of us are now entering our 6 month of waiting. Fitbit will do noting to help us, only tell us to wait longer. I have reported them to the FTC, BBB and Consumer Product Safety Commission. It appears they are ignoring those also.

  • scorpiioqueenn queenb (@scorpiioqueenn) reported

    Came back to tweet instead of just lurk to ask why the actual **** @Apple has the worst customer service I've ever experienced in my life. They are worse than @fitbit on god.

  • stevedenazareth Steven De Nazareth (@stevedenazareth) reported

    How can anyone be so religious to update their weight, what they ate, drank and what exercises they did?? Every minute of the day, 16 hours and yes, I've had trouble with my tracking and connecting to @fitbit and @Garmin...

  • evalantsoght Dr Eva Lantsoght (@evalantsoght) reported

    @ShaunStent @fitbit I wasn’t aware they are doing such a bad job! Are my right any different if I got it through the Dutch branch of Fitbit?

  • kristendesoto kristendesoto (@kristendesoto) reported

    Shout out to @fitbit for replacing my broken Fitbit that I’ve only had for 2 months. Amazing customer service 🥹

  • misssmissy Miss Missy (@misssmissy) reported

    @FitbitSupport That would be the one. I found a lot of other people upset too on firbit community. It is the first thing I do when I wake up for years now since it helped me get checked and treated for sleep apnea, but I still rely on it to tell me what's going on in my sleep to help treatment

  • TferrariIII Ephraim Goldhirsh (@TferrariIII) reported

    @fitbit why does my Fitbit account have to have a stronger password than any of my bank accounts? What ******** is wrong with you? Make it easier you *****.

  • inthejerseyrain Caitlin (@inthejerseyrain) reported

    Honestly though I'm kind of impressed with @fitbit for this. I would have expected it to chirp at me about getting my exercise in at all costs and today is exactly the kind of day that gets me into trouble from pushing myself when I shouldn't. I needed this reminder.

  • catladyactivist Cat Herding Science Nerd 🔬 (@catladyactivist) reported

    @NikonShooter94 @FitbitSupport Everyone hates this. It's not only terrible to use but wildly inaccurate. Fitbit doesn't have a great track record listening to customers, though.

  • tenkely tenkely+ 🏴‍☠️ (@tenkely) reported

    DAMNIT! I've been trying to find a GOOD smartwatch for my 8 year old. Can't use Wear cause @madebygoogle blocks family link accounts... Bought him a Fitbit Versa 3 and it looks like @fitbit / Google blocks that as well. WTF Google? Are you trying to not compete in this market?

  • buchananj2807 Joanne Buchanan (@buchananj2807) reported

    @fitbit he has contacted this number several times and nobody can help other than say refund was approved on 22 June. A delay is one thing but this is now double the time it should have taken. He is contacting consumer advice at present as to how to proceed from here.

  • PamelaKanellis Pamela Kanellis (@PamelaKanellis) reported

    Anyone else update their Fitbit charge 5 and have it not work anymore ? @fitbit @FitbitSupport is not helping address issue

  • Christo43797315 Christopher Key (@Christo43797315) reported

    @MustafaAAEEA @fitbit Im having the same issue. Terrible service.

  • MustafaAAEEA Tifa "Mustafa" (@MustafaAAEEA) reported

    @fitbit , @fitbitsupport couldn't help out and still waiting 5 months for my fitbit recall refund. I will assume the recall centers are the problem and there is a lack oversight. Do we need to start charging interest here!

  • francisroque Francis Roque (@francisroque) reported

    @FitbitSupport my Charge 4 no longer displays the screen when I rotate my wrist, any suggestions on how to fix? This one is less than a year old.

  • nealdaringer ⁿᵉᵃˡᴅᴀʀɪɴɢᴇʀ 🉑🏳️‍🌈🤗 (@nealdaringer) reported

    @RainaSelone @FitbitSupport Grr it's still broken

  • LSanapalli Lokesh Sanapalli (@LSanapalli) reported

    @FitbitSupport my fitbit inspire 2 is not charging. I bought it from fitbit website. I don’t find order history anywhere and when i click on help it loads blank page. Need help

  • plinys jess™️ (@plinys) reported

    @FitbitSupport please help me :((( I tried to restart it on the charging cable like I did last time and that didn’t work :(((

  • mattwragg94 Matthew Wragg (@mattwragg94) reported

    Absolutely terrible customer service from @fitbit as part of the Ionic recall, I’ve been waiting over 8 weeks for a refund when I was promised 3-6 weeks. Just called their dedicated recall team and all they could say was my refund was ‘processing’ but no date when I will be paid!

  • StamperAndi Andi Stamper (@StamperAndi) reported

    @fitbit I’ve had a competition with my sweet 74 year old friend and her Fitbit died, she lost her 700 day streak, and now her new Fitbit has died. How can you help her??

  • oldsufctweets Barnstoneworth (@oldsufctweets) reported

    @FitbitSupport That's great thanks. Next problem. Now it won't sync 😡

  • yoonification21 Yoonification 🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@yoonification21) reported

    @FitbitSupport Why have yo changed the graphs for the worst and why are they showing KM when my settings say to use Miles?

  • Dawn___Hall Dawn Hall (@Dawn___Hall) reported

    @FitbitSupport I sent a video on Monday, the issue is the strap continously detaches from the device including falling off when I sleep. I've had to switch to the plastic strap. I bought the luxe for the jewellery style but now unusable like that. I should have stuck with the HR I was using

  • 31e71a1e7c7143d sudheer gupta (@31e71a1e7c7143d) reported

    @FitbitSupport nothing done to resolve my problem. One says to contact another team and other team doesn't reply. Shame on fitbit support and fitbit team.

  • bunford69 Gav Elias (@bunford69) reported

    @FitbitSupport I just bought a new device, set up account, connected device, but now says my password not recognised anywhere so can't connect to other services nor chabgempassword within the app?! Also means I can't login via web browser either?!?! Shocking start! Help!