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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (50%)
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Online Features (18%)
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Errors (15%)
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Website Down (9%)
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Device Failure (6%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Fréjus |
Errors | |
 Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors | |
| Lewisville |
Online Features | |
| Fréjus |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Dani Poole
(@_danipoole_) reported
@ay3rsi334 @FitbitSupport I just had a similar issue - got auto-renewed for a year subscription to premium that I don't want and won't use. canceled and asked if I could get a refund the next day -- got a pretty hard no. kind of shocked they can't do anything at all for me...
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VICKY GALLIMORE
(@SEMIOVALE) reported
@FitbitSupport Done all that been trying to sync it up since 7.30am this morning. Done everything on the help page
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Christy Sanderson
(@christylynns21) reported
@FitbitSupport Maybe this is the case# 39653724 not sure. Heart rate does not report accurately during CrossFit, has not since Jan 2021. Gets to about 173 and then drops below zone. Not a band issue. I just want a refund at this point. I’m tired of this. Not the only person with issue
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Christy Sanderson
(@christylynns21) reported
from
Edmond, Oklahoma
@FitbitSupport The replacement is having the same issues and I took it off for 2 minutes today and it still had a heart rate. Was offered another replacement but can’t fill out the form. I asked about refund but more than 45 days since purchase. Bad policy for product not functioning properly
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Gene-Gene WEWONT4GET GOP✊🏾✊🏾🌊🌊🌊🧩
(@briteyes4u) reported
Fitbit Versa 2 face lifted up this morning after 12 mos. My last Fitbit stopped working after 8 mos. I thought it was me at first, & have been very careful, but now I realize it's the craftmanship. Research indicates this is a common occurrence. @fitbit FIX THIS!!
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Leadpaintchips
(@Leadpaintchips1) reported
@FitbitSupport my Ionic keeps crashing while tracking a run. GPS or no GPS. Fully charged or not. Reset & Clock face change no help. Occurred for 6 to 9 months now.
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Christy Sanderson
(@christylynns21) reported
from
Edmond, Oklahoma
@fitbit Versa2 is terrible. DO NOT buy one. There is a 45 day refund policy but year warranty. I would submit a claim for a 3rd one but I can’t becAuse the form said already submitted. @FitbitSupport
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Gerald-the-Great
(@jspflnearts) reported
@fitbit Is there a way to fix the issue that causes the Fitbit charge 3 to vibrate uncontrollably, I've asked support and I've asked the Fitbit forums, and seems like a lot of people are having the same unresolved issue. Please help me fix the less than a year old device. Thanks
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Steve Metcalfe
(@InvictaSteve) reported
@FitbitSupport I am having a problem with my Charge 3. The HR monitor no longer works but the step counter is fine. I have followed all the steps in the various community posts including reboots, restarts, changing HR off, reboot, putting HR back on etc. Still no lights on back
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Philippa Kitchen
(@Flippa2) reported
@FitbitSupport hi can someone help me please, my versa 3 isn't synching to my phone, it won't let me change the clock face... The screen just says Clock Error and my dashboard won't display my steps. I don't know what's going on 🤔
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Greg Mullins
(@gdmullins) reported
@FitbitSupport what is the app issue? As I log food the app is logging meals from days ago while I’m logging today’s meals.I have to delete these for accuracy.
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Gordon Watson
(@crashgoggz) reported
@fitbit I just placed an order but the order address auto corrected to the wrong address. How do I fix this?
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Erica Akman
(@erica_akman) reported
@FitbitSupport hello, my Fitbit versa2 is showing some fault as it requires to be charged every other day recently .it was Christmas present! Please help and clarify the problem if possible. Erica Akman
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Courtney 🌱☕
(@OLFanvidz) reported
@dfgraves5 @MyPeakChallenge @fitbit Ooh I would but I don't do apple phones so that is the only issue. But I like them!
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Gerald-the-Great
(@jspflnearts) reported
@fitbit Is there a way to fix the issue that causes the Fitbit charge 3 to vibrate uncontrollably? I've asked support and I've asked the Fitbit forums, and seems like a lot of people are having the same unresolved issue. Please help me fix the less than a year old device. Thanks
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Gerald-the-Great
(@jspflnearts) reported
@fitbit I have a Fitbit charge 3 and it has been great having it, but today out of no where the device started vibrating uncontrollably, I've done everything the forum says to do to fix it but nothing, I've contacted customer support, and nothing. What can I do who can help me?
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kimmy
(@kimdolman1) reported
@FitbitSupport I have had a Fitbit charge 3 for 7 months & the screen is now unreadable it has lines all down the screen & I cannot select any info on the screen! I no longer have the box, how do I get help with this? I’m lost without my Fitbit!
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RedSunflower82
(@RSunflower82) reported
@FitbitSupport I tried all of those things for the getfitpuzzle. There is a thread already started about the issue. Also, there are quite a few threads on the forums about the edit feature as well.
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Poolshark81
(@FullanMatthew) reported
@FitbitSupport my versa isn't holding its charge for more than a couple hours. It is less than a year old. Help!
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eddiehulme
(@eddiehulme) reported
So @FitbitSupport can you please FIX your password reset system so it actually does send out password reset emails. Tried for hours and getting nowhere. UK online chat now out of hours. So my very expensive Sense is useless as I cannot sync it to my account.
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shazzy
(@Shazzy66) reported
@FitbitSupport my versa 2 isn't measuring my heart rate and the green light on the back isn't going on either. I have Uninstalled the app and done a full reset of the watch and still nothing. I've turned it off via shutdown& by hold the watch button till fitbit emblem came up
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CA Manoj Tyagi
(@CAManojTyagi1) reported
@FitbitIN team I have raised my concern with case#39796542 but no one responded since Monday. My device battery is not charging since last 4-5 days and Fitbit is least bothered to solve my issue. I really didn’t expect this type of worst after market service from @FitbitSupport
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Aniket
(@anikj01) reported
@fitbit @DeepakChopra So this is fitbit's priority, hmm..may help stressed users having devices with broken heartrate tracking..etc..
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Lizwar007 🐝
(@Lizwar0071) reported
@FitbitSupport I bought the versa 2 in November and a couple weeks ago it stopped using the voice reply. It moves the dots, then puts them in a circle, then it says translation error. I have tried everything mentioned in the forums on this, including factory resetting the Fitbit
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Deirdre mc Donnell
(@dIrishgirl) reported
@FitbitSupport Can you please check your DMs. I am sick to death of your customer care. I have had to open a dispute with yourselves as you took money in NOV and never had the item in stock and denied taking it!!! Your customer care is the worst I’ve ever dealt with 😡
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Carrie Dresser
(@carriedelight2) reported
@FitbitSupport I was just chatting with a customer service agent, followed what she said & got disconnected. Now I am unable to get any help- no customer support. My versa hasn’t been working. I love my Fitbit. What a mess. Glad I didn’t upgrade... yet. Help
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RedSunflower82
(@RSunflower82) reported
@FitbitSupport I tried all of those things for the getfitpuzzle. There is a thread already started about the issue. Also, there are quite a few threads on the forums about the edit feature as well.
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Rachel Evans
(@evans81uk) reported
@FitbitSupport last night my versa started glitching, buzzing and flicking through random apps and functions etc by itself, I reset it through advice found online, and also performed a complete reboot to start it again but it’s still happening! Help please!
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⬛⬛⬛⬛⬛⬛⬛⬛⬛⬛⬛⬛⬛
(@ian_c_bell) reported
@FitbitSupport I am not getting heart rate variability readings. I got one nights reading a couple weeks ago and that's it. Can't find any technical guidance on this issue.
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RedSunflower82
(@RSunflower82) reported
@FitbitSupport I tried all of those things for the getfitpuzzle. There is a thread already started about the issue. Also, there are quite a few threads on the forums about the edit feature as well.