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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (27%)
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App Crashing (26%)
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Device Failure (17%)
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Online Features (13%)
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Errors (8%)
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Website Down (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Buckingham |
Errors | |
 Waxhaw |
Errors | |
| Slough |
Device Failure | |
| Charlotte |
Errors | |
 Ingelheim am Rhein |
Device Failure | |
| Ingelheim am Rhein |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer Samson
(@arieswriting) reported
@FitbitSupport I tried to sign up for the 3 month free premium on my account and it charged me $12.99. I immediately cancelled and it won't refund me. Called the help line. They hung up on me after saying they'd transfer my call. Do I need to do a chargeback with my credit card?
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Going4Broke
(@LostTradr) reported
@fitbit How about you fix your return/warranty policy so it stops screwing over your consumers. Horrible policy with customer service and supervisors that have done nothing but make the issue worst and then not take responsibility for it.
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KayDeeNOLA #MaskUpLa
(@KayDeeNOLA) reported
@FitbitSupport @jimothybringus I had the same issue after the update. Now my Versa 2 is completely dead in less than 2 years!
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Alex
(@Amplefridge) reported
@FitbitSupport @rakesh3333patra Your support service levels have gone down the drain since google took over
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Amanda
(@amandajhart) reported
I contacted @FitbitSupport bc a recent update deleted my data from their app. In response they just quoted their T&Cs: "This feature is not intended to be used for medical purposes [...] This feature is intended only to help users monitor and keep track of certain information.”
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Sandra
(@crook_sandra) reported
@FitbitSupport my light is not working on my charge 4 😩 only had since September. Can’t get to the settings as can’t see anything on the screen..any suggestions or do I need to take back to the retailer?
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Mr. pickledMFNgreenbeans
(@whathekovalchuk) reported
@FitbitSupport The screen also hasn’t worked in sometime. I’ll just hold the buttons down until it doesn’t vibrate any longer.
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Alex
(@Amplefridge) reported
@FitbitSupport why did you sell our to Google? You have gone down the drain in terms of service quality
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Dead Randy 🇨🇦
(@DeadRandy) reported
@FitbitSupport It's not possible. Heartrate monitoring is so inaccurate I can't even guess at how my workouts are going. Online chat failed to fix it, so sent to email. After many emails telling me to do exactly the same things and fixing nothing, they quit responding. Device is worthless.
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Mary Catherine ☕️🍷👩🏽🦯
(@drinkmorecoffee) reported
from
Arden on the Severn, Maryland
Despite the fact a @fitbit representative actually admitted to me on the phone that he could see that my device was not holding a charge properly, they are refusing to replace my device because it is out of warranty. This is been an argument issue. #poorcustomerservice
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Laura K
(@K4NARSKI) reported
@FitbitSupport I have had my Charge 3 since September 2019. Less than 2 years is not that long. As of today there are lines running across the screen. This is disappointing, as I have no hardware damage to the device. This seems like a common problem. Warrants more than discount
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Rakesh Patra
(@rakesh3333patra) reported
@FitbitSupport its been a tough job to reach to you for support, from last 3 days m not able to contact customer care via any means. Plz help
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Kelly L.
(@klynnh0321) reported
Finally got my Fitbit back after not having it for two weeks. I must say, @fitbit and @FitbitSupport were awesome to work with and replaced my device for free when it had a malfunction. Shout out to them today for awesome customer service and issue resolution.
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DJ Lady S
(@DJLadyS) reported
the charger for the @fitbit is sooooo trash!!! Tells me that it’s charging to find out it never charged overnight. Soooo annoying. Fix this!! @FitbitSupport
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Eileen Marie
(@EQZAK) reported
Just tried to sign in to @fitbit Women’s Health Tracker but at age 57 apparently my health is irrelevant?
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Dave Byrne
(@DaveByr96823648) reported
@FitbitSupport @chaoticcassie93 Hi I'm having trouble linking Spotify to my fitbit versa 2 watch, when I have a premium account it keeps saying I need premium account when I do. Any idea what wrong thank you.
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Oluwa Nartei
(@nii_nartei) reported
@FitbitSupport hey, i have vertical lines showing on my Charge 3 screen. I've tried rebooting, changing the clock face, and charging several times and it is still having those lines. Help?
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Sandra
(@crook_sandra) reported
@FitbitSupport my light is not working on my Fitbit charge 4 and can’t see a thing to get to the settings? I’ve only had it since December 😩🙈
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KayDeeNOLA #MaskUpLa
(@KayDeeNOLA) reported
@FitbitSupport @jimothybringus I had the same issue after the update. Now my Versa 2 is completely dead in less than 2 years!
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Veronica Townsend
(@vtownsendnews) reported
.@fitbit I just want to use my coupon code. Help. I have been talking with multiple customer service reps and have gotten nowhere. When a code expires 30 days from April 5 and it is May 5, I feel I should be able to use the code. Any assistance is appreciated. I love the company.
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James 🌶. Benson
(@jimothybringus) reported
@FitbitSupport more and more people are having issues with the sudden battery drain of Versa 2s. I, and hundreds of others, have tried to raise awareness of the issue. We are being told it's our issue. I've tried DMing with you all and have been dismissed.
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Alex
(@Amplefridge) reported
@FitbitSupport Worst customer service now you are google. Hate it. Hate the company.
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Karen Duff
(@starskii1979) reported
@FitbitSupport please help me get a refund. I have experienced the worst customer care of my life from you!
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Maria Dyer
(@Maddesire) reported
@FitbitSupport please help I have a charge 3 which has blank screen, I now am attempting to link my new charge 4 to the app... it supplies a 4 code digit which is sent to the charge 3 where I cannot see the screen HELP!
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Linda Van den Akker
(@AkkeVanden) reported
@FitbitSupport I have spoken with your support team several times and they’re all very nice and try to help. However, there is no green light on the back of my versa and my heart rate doesn’t record. Very disappointed
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Dave Byrne
(@DaveByr96823648) reported
@FitbitSupport can you help me link my Spotify account to my watch keeps saying I need premium account which I do, an won't let me login into it keeps send me to Spotify free, thanks.
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Cassie Ziebarth
(@chaoticcassie93) reported
@FitbitSupport how does one expect to get help when the online chat is down
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crumpet
(@crumpet) reported
@FitbitSupport Hi, my app is up to date. I use an iPhone 7 and it’s on 14.4.2 of the OS. This problem has been happening for the past couple of months. Prior to that it worked fine.
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Alex
(@Amplefridge) reported
@emmanolers @FitbitSupport They often just stop working. It's a known problem. They usually just replace it. I have had 3 and I'm waiting for my fourth replacement but since they became google, it's been really difficult.
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allan
(@ahber58) reported
@FitbitSupport I need a supervisor to call me regarding case 40729944. My conversations with three of your reps have led to broken promises, zero follow up and no solution to the Inspire 2 problems. @fitbit