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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Cathy Williamson
(@zlwidow) reported
And like that my Fitbit is in a drawer. Uninstalled the app, canceled my subscription. After 48 hours of nothing but troubles, and help boards are useless and then find out if it’s purchased out of the US your not going to get help. @fitbit
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Sophie Rawlinson
(@SophRawlinson08) reported
@FitbitSupport My Versa lite has a Red Cross and says data not cleared sync & try again. Could you please help
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Sunny
(@sunnydlight1516) reported
Yo @fitbit change that gay *** **** asap! Stop trying push that gay agenda on Ads!! **** ain’t cool at all!
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《°Adam°》
(@BenchedGoalie) reported
@FitbitSupport Your commercial is the issue.
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Adam James Whiteley
(@whiteleywins) reported
@andykiz @fitbit @FitbitUK Buy a Apple watch and move on, I have not had a fitbit yet that hasn't broken
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Dave D
(@DaveD83506584) reported
@FitbitSupport Can someone advise on how I can fix no display on my charge 3 device. Tnks in advance
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JO
(@key_bert) reported
@FitbitSupport can you please contact me for help deleting incorrect badges?
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Hastings Direct
(@HastingsDirect) reported
@JaeErwin5 @fitbit Hi Jae, I'm sorry to hear you've had a negative experience. If there's anything we can do to help, please DM us. ~Lillie
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Shirley Simons
(@ShirleySimons) reported
@FitbitSupport Please help me with a replacement code to order my replacement device PLEASE!
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PManepally #SaveSoil
(@promanepalli) reported
@FitbitSupport been following up with support team for months now! Regarding a fitbit iconic recall issue. The way this issue is handled is frustrating.
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《°Adam°》
(@BenchedGoalie) reported
@fitbit is woke trash. Cringe commercial
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Ari Ben
(@vu2ben) reported
@FitbitSupport Hello want to remove a friend who is my main guardian in Fitbit app please help.
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karen
(@KarenTigger4me) reported
@fitbit my charge 3 goes faulty out of warranty. Great customer service they offer 35% discount.I do my research and choose a Versa3.This is where the good turns into bad service As there is an Easter sale I cant use the discount according to customer service. Madness !!!
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jeactravel
(@jeactravel) reported
@fitbit destroyed my Fitbit today & will never use again. Poor choice of marketing. You lost a loyal customer
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Sharon Masters
(@thei999shadow) reported
@FitbitSupport My Charge 3 won't charge, doesn't work. ALL work arounds don't work. How do I download new software/firmware that supposedly fixes issue?
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𝒽𝒶𝒾𝓁𝑒𝓎
(@haileycn_) reported
@FitbitSupport HELP my watch says the wrong date/time🙄🙄
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nine19teen
(@aryan_church) reported
@Ronkjf @FitbitSupport same **** I experienced, I also registered last March 4, the stress and anxiety this refund issue has been giving me. Fitbit seriously if you cannot stick to your words with Refund of 3-6weeks, better that you didn’t blast emails to everyone of us. Rubbish service!!
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Benn
(@BennMarotte) reported
@FitbitSupport @harpreetkhara 2/2. Every time I contact support they say they will fix this within 48 hours, but never hear from anyone again. Something is clearly wrong with your processes. I have lost complete trust in Fitbit
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Justin Forbes
(@justinforbes) reported
Back to tracking calories again, it's shocking how bad the @fitbit food database is considering they are owned by @Google which has indexed everything.
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arun sharma
(@arunkkhandelwal) reported
@FitbitSupport Hi Team thanks for the help and I used same and the it was a successful try but I haven't received the refund yet can you able to help whether it's only me or the refund has not been iniated to anyone
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Renata Harvey
(@RenHarvey) reported
@FitbitSupport Sleep stages is on as per screen **** but whereas before on premium I’d get a breakdown of sleeping HR, responsiveness etc. I’ve got nothing
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Arnie Osborn
(@farmerarnie) reported
@FitbitSupport I just got a fitbit one NEW In the box, for my birthday. It is not working. Even tried the restart directions. Help
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lozza
(@lauren_mclean_) reported
@FitbitSupport hi I’d like to check what the warranty period for Fitbit’s are. I’ve had mine a little over a year and for a month or so it’s been playing up and has now completely broken
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Kathy Stratton
(@kstrattwow) reported
@FitbitSupport I have a Sense & have been through 3 chargers! The prong in the same location keeps collapsing into the charging unit. CS was no help. It is obvious that you have a quality issue with the chargers. I've been a customer since 2014 and just about done.
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Andy Kiz
(@andykiz) reported
@fitbit @FitbitUK still no refund for my Ionic over 6 weeks on. Have called your customer services, done live chat and nobody can help me. Appalling customer service. #fitbit #ionic
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RedSoxFanNH
(@BH1s2ng) reported
@FitbitSupport This is a known problem with the Charge4 and FitBit should be taking responsibility for it!
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nitin sharma
(@nitinsbs) reported
@fitbit @FitbitSupport @FitbitIN i use apple, i cant use these google voucher. I dont know what to do with google codes. Can you please help to replace the product itself and take vouchers back
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Lsbanne
(@lsbanne) reported
@FitbitSupport Your product and service are terrible. It has been almost a month of trying to get some level of service for a defective device, and nothing has been done.
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Daisy
(@Daisy41657728) reported
@FitbitSupport hello. The time is broke on my Fitbit versa 2. I have tried to change it though app settings but it will not change. Are you able to help? Thanks
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Arnie Osborn
(@farmerarnie) reported
@FitbitSupport I just received 'new in package' a fitbit one for my birthday. I have been on line looking at the support forum but nothing is helping. Does not Turn On... attached to computer...over 5 hours.. Tried Restart holding button for 12 seconds. Nothing. Help