Is Fitbit down?

@FitbitSupport So yes, you have informed me that as it’s already been replaced, you no longer offer any form of warranty on the replacement? That’s ridiculous. The previous item had the same issue! And your community sites show it’s a common fault! #tradingstandards @MartinSLewis

Have to say there is poor support but, @FitbitSupport is a different league of poor support. Clearly a company looking at $$$ and not customer service.

@FitbitSupport I have fitbit blaze whzixch stopped working it is charging but not showing me time please help as no service center around me .

@gingerventures @FitbitSupport Sorry to hear that. I personally wouldn't wear the device until your skin is fully healed. I can't quite recall what products I used to help treat my wrist. It might be worth popping into the pharmacy to get advice as to what creams to use

Anyone any advice on how to not get ripped off by @FitbitSupport they respond but aren’t actually helping or resolving the issue it’s extremely frustrating #notgivingup

@FitbitSupport Well that depends if I actually get help this time so let’s see!!

@FitbitSupport annoyingly no help #rippedoff #terribleservice

@FitbitSupport terrible CustomerService #ripoff #nohelp

Hi, @fitbit @FitbitSupport, logging a complaint that this is discriminatory against men who do not **********. It’s unacceptable that 1 of the options on my app screen is to add a tracker for my ************. Fix it. Thx.

@FitbitSupport worst rip off and service I have experienced in a long time #fitbit what rhymes with fit #S

@FitbitSupport Awaiting for response, is there any way to fix my Fitbit versa or should I take it as it's gone forever?

@FitbitSupport Yes I’ve done all of those things. I received an in-warranty replacement a year ago (for the same problem!) and have been told that because I received a replacement, the new one has no warranty?! Ridiculous. @MartinSLewis

@fitbit Hello fitbit team I baught a fitbit versa watch 2 10 months back. While charging a crack has appeared on its face. I want to claim my warranty and get it repaired. Kindly help

@FitbitSupport I am using fitbit classic but it stopped showing time where as easily charged. No service available in Lucknow , no online servicing showing arround me don't know what to say about Fitbit. Please help me.

My fitbit versa2 exercise shortcut the flag icon to close on right top is not working @FitbitSupport

@FitbitSupport Help! My Fitbit versa just stopped working!! @fitbit

@FitbitSupport @fitbit I have a fitbit sense since April, All was great until a few weeks ago, used to take 1 hour to charge now its taking up to 4 hours to charge, I have the port cleaned and everything and now it's not charging at all???? Can this issue be sorted ASAP

@FitbitSupport @taylor_jo12 I am also having this exact same issue and have been told they are aware and monitoring the situation. Very disappointed as this was not a cheap watch and I’ve had fitbits for years, loyalty means nothing

Hey @FitbitSupport Do you still repair devices? You'd offered to fix a previous model I owned, but I opted to buy a versa 2 instead. My Versa 2 now stopped working and resets aren't working.:( Thank you for your advice.

Nothing but problems with my FitBit charge 3… can’t see the screeen. Haven’t even had it 3 years and @FitbitSupport won’t do a thing. Not fit for purpose, AND from their community, it’s a common problem that happens to them all. #notfitforpurpose @MartinSLewis

@FitbitSupport new Fitbit versa 3 I just bought the step keeps falling off. Luckily I found it in garage.. Help

@FitbitSupport Hi Fitbit. Two more examples of your poor customer service. A) receiving a bot reply. B) my wife has been on the phone with you pretty much every day, and she pretty much every day gets an email from you saying “we haven’t heard from you in a while, so we’re closing your file”.

.@FitbitSupport my versa 2 screen stopped working.. again. This is my 2nd versa 2 screen to stop working. I had the first under a year and this one since MAY 2021 and its already not working...again. And now its not under warranty.

@FitbitSupport Hello there.. I purchased a fitbit versa 2 less than 12 months ago and the side button won't work anymore. I purchased in argos and still have my receipt but the store said I should contact you guys. Can you help me?

@FitbitSupport It counts more. Waaaaay more. I went through troubleshooting with support a month ago and they said it is a known issue. I’d like this fixed.

Hey @FitbitSupport @fitbit Its been a month I have been chasing you to help me with first a green screen on my versa 2 and then a failed heart sensor. My versa started showing trouble after installing an update and never recovered.

@FitbitSupport Hi my first Fitbit ordered was not working. I asked for my replacement to be delivered by today. Leaving the country tomorrow. They are saying nothing they can do. Irish support number not working

@AnnParker49 @FitbitSupport Hi Ann, did they solve your problem? I'm still waiting from July for a substitution...

@FitbitSupport my versa3 is ridiculous. My charge 2 counted floors way better than this. I need this fixed, a replacement, or a refund. It doesn’t matter that this is a “known issue” - my device doesn’t work!

@FitbitSupport having issue accessing the sections to log my activity food And water