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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (38%)
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App Crashing (29%)
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Online Features (10%)
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Website Down (10%)
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Errors (8%)
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Device Failure (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ingelheim am Rhein |
App Crashing | |
 Madison |
Website Down | |
| Perkasie |
App Crashing | |
| Toledo |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Portage |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Freya Holmér
(@FreyaHolmer) reported
@JosephKane95 @fitbit yeah, I've been looking at that like I guess I'd have to run an app on the fitbit, then figure out how to send data to some server, and then display that data as a browser source in OBS? or using ports? idk, seems like lots of work
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Silvia Delgado
(@silvia_delgado) reported
@fitbit your Fitbit charge 5 doesn’t track stairs???? Ughhhhhb I just feel like my money went down the drain.
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Joseph Kane
(@JosephKane95) reported
@FreyaHolmer @fitbit Yea it does seem like alot which is why i was hesitant to even suggest it :( From everything i seen, it seems like you might even have to grab that info on the fitbit and then pass it to a companion app on mobile before sending to a server :/. So even more steps :(
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Ruck
(@Ruckyyyy) reported
Hi @Fitbit_FR @fitbit @FitbitSupport , my new Versa 2 is stuck on 35.70.7.14 firmware version, i need to update but the app say the firmware is up to date. Help?
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Booth
(@jjb70) reported
Had an issue with my @fitbit. @FitbitSupport was outstanding. Immediately helped and sent me a replacement without any hassle. Many companies could learn from their CS/tech support model.
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Angel Mischief
(@mandel_angela) reported
@FitbitSupport My fitbit versa 3 won't show any of my text messages, email..nothing. I have turned on notification settings for everything on the fitbit app and on my phone and it STILL says device not able to recieve messages! Please help?
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Bianca
(@warriorbianca) reported
@fitbitsupport my charge3 is showing a 001error on the screen. tried rebooting it several times, the way your employees have written in the community. But its all not working. I had the device since '19. I tried to charge it but its not turning on at all or showing the smileyface
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Saida BOUHMIDI
(@sbouhmidi) reported
@CryptoSnappy @fitbit @FitbitSupport I have same issue , my #fitbit icone screen turns into agua /blue screen .it seems many users having same issue
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Stephen Burke
(@StevieBurke1) reported
@MaritimeJunkie I think that's terrible they are urging that reminder on the app in all fairness. @fitbit @FitbitSupport
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Evan
(@thee_cos) reported
@FitbitSupport Impressively bad move to remove this capability that was apparently present in previous models like the versa 2
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jayne hinson
(@jaynehinson) reported
@fitbit why do you make it so hard to speak to someone when there@is a problem. My Alta is now very dim. Not had water on it and not dropped. Cannot find an email or phone number to speak to anyone about it. So frustrating!!
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Dave Garside❤️🇾🇪🏴⚽️⛳️🎸
(@DaveGarside) reported
@FitbitSupport My 2 y/o Ionic has stopped working and is a replacement itself for the same reason. Please help!!!
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Benoukat
(@BenouKat) reported
@FreyaHolmer @fitbit (And maybe you'll have more luck than me but the two kind of watch that track heart rate I got was not working well on DDR, it got a lot of signal interruption, necer know why. It worked perfectly fine with other "regular sports. Interested to check if you have this issue too.)
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Bianca
(@Bshface) reported
@fitbit @FitbitUK @FitbitSupport my Fitbit has stopped charging, please help #help
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Snappy Just for Fun
(@granalvic) reported
@FitbitSupport carrying on. I tried changing my password I still can’t get on. Wants me to go through google. I don’t want to. I don’t have an account with google. I’m utterly ticked off. I’ve sent this private for now. Please solve this issue.
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mark salter
(@msalter2009) reported
@Lynsay @fitbit @FitbitSupport Mine generally last 6-9 months. Then it’s a nightmare to get a case number to get to exchange them. If mine goes again then think will upgrade for an Apple Watch as now own an IPhone
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Terry Larry
(@iamterrylarry) reported
@FitbitSupport No trouble at all, thank you for the reply and sorry for the confusion. All is good. 👍🏼
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Rob Skrzyniak
(@screws1974) reported
@fitbit @FitbitSupport there is a significant issue with heart rate tracking being inaccurate with the Sense. The last response received is the issue is being looked at but no timframe being given to a fix. Some sort of promo code should be given to Sense users to purchase
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🧙🏰Auld Shane Gamer🕹️👾
(@AuldShaneGamer) reported
@fitbit My wife and I got each other Fitbits for Christmas. You aren't honoring the six month trial on the box. We can't use the same credit card in our wallet. The synching process is a nightmare! Why is this such a hassle? WTF did I pay for? #ChristmasRuined
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Abby Freerksen
(@AF2313) reported
@fitbit your product is junk!!! I am so sick and tired of not receiving my texts or phone calls through my fitbit!!!! I've only been having this issue since February/March time frame! When I've reached out to @FitbitSupport I get the same song and dance "we are are working on it!
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Elizabeth Fripp
(@Er87Si10Ea11) reported
@FitbitSupport I'm trying to use the ECG app on my Charge 5, but it's a constant cycle of going through set up on mobile app and device saying set up before using..#help #charge5 #fitbit
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Vittorio E.Malvezzi
(@vittj) reported
@FitbitSupport Hi just got item sense 8 11138 03697 3 my cell just Android 6 and 8 required - downloaded app for win10 but unable to connect computer to sense -help me pls
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Jeff Moskowitz
(@sempfi) reported
@FitbitSupport please help...my Ionic battery is one year old and runs out of charge in 1 day
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TJ
(@tejtank) reported
@FitbitSupport Hello, Need help, My Versa 2 won't turn on suddenly. Please help advise. Thanks
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Emma ⭐️
(@Emma_W1987) reported
@FitbitSupport hoping you can help - I have a new Versa 3 and it just won’t hold its charge for more than 2 days. I have everything switched off and it makes no difference to battery life at all. Thanks.
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Alex
(@MedorraBlue) reported
@FitbitSupport Hello, just got a new versa 2 and can't set up. Type in the 4-digit pin and getting Error 400 on IOS, "try again" on android. Both phones fully up to date, reset multiple times. Customer support says it's an "known issue"... any news so far? :(
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Snappy Just for Fun
(@granalvic) reported
@FitbitSupport I’ve contacted you numerous times about your sleep notification. Which wakes me most nights.😡 after being told to do several things, you told me to delete the app to solve the issue and now I can’t get back into the app or get through on your link.
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Marissa
(@MKordal) reported
This is niche, but **** @fitbit for literally ruining the swim feature on the versa watches
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gray | 🏍💨🖌️🎨✨👩💻
(@fu5ha) reported
@FreyaHolmer @fitbit Yes! @pulsoid_app.... At least, its worth a shot. I use it with my whoop strap which isn't officially supported anymore but works. Worst case you can certainly make it work with a relatively affordable heart rate strap if you really want to :)
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Nick Cottle
(@NickCottle4) reported
@FitbitSupport I have checked and the support is no good as the screen is dead it has lines running down it, all emailed but all I get is out of warranty, this versa has not lasted 2 years after my other versa screen did the same, I have been told I will get a discount email but nothing >