Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 04/19/2024 08:25

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Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  1. App Crashing (40%)

    App Crashing (40%)

  2. Online Features (14%)

    Online Features (14%)

  3. Sign in (14%)

    Sign in (14%)

  4. Errors (13%)

    Errors (13%)

  5. Device Failure (13%)

    Device Failure (13%)

  6. Website Down (5%)

    Website Down (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesCovington Online Features
United KingdomReading Online Features
GermanyIngelheim am Rhein App Crashing
United StatesNew Portland Online Features
GermanyIngelheim am Rhein App Crashing
GermanyIngelheim am Rhein App Crashing
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • morgan_tracey Tracey Morgan 💙💙💙 (@morgan_tracey) reported

    @FitbitSupport my 2 month old Sense won't charge suddenly. When I go to Fitbit Help it says an error has occurred. Have tried in different sockets and plugs...no luck. Please help! Thanks.

  • muncaster_david David (@muncaster_david) reported

    @FitbitSupport ... So how about this. When a customer contacts CS, and says "I am from Canada, FPP purchase is not working. Rather than jerking them around for THREE HOURS. You have them reply with This:

  • Mike_Skinksy Mike Jasinski (@Mike_Skinksy) reported

    @FitbitSupport hi, I have just started having issues with my charge 3 purchased in 2019. The battery will not retain its charge. Goes from 1% to 100% in a matter of minutes. Then when I take iff charge it dies within a minute? Please help!

  • harrisonmaths Amanda Harrison (@harrisonmaths) reported

    @sphoenix78 @FitbitUK @FitbitSupport I’ve only had my Fitbit for 2 weeks and it’s not working. Doesn’t count steps and just seems to not work for an hour. Very frustrating.

  • OzarksGirl1 Ozarks Girl (@OzarksGirl1) reported

    @fitbit I have tried getting help with my broken Versa 3 for nearly a month. I shipped it out March 1 but now nothing is being done because you say you haven't received it with your own label. Please make it right and give me a replacement watch. #CustomerService

  • sphoenix78 Sphoenix- Nic Owen 👂🏼 (@sphoenix78) reported

    I’ve started looking at other tracking devices now as my help with @FitbitSupport has been non existent-despite clearly stating the problem. @GarminUK are looking good atm -does anyone have a good model they’d recommend?

  • triciaj95 triciaj95 (@triciaj95) reported from Livermore, California

    @FitbitSupport hi I am having many issues with my Charge 4. It stops in the middle of a workout. It can’t find my heart rate. It loses the GPS. It stops vibrating. I have rebooted it several times. Please help. I have only had it 11 months

  • gonegirIss hollie 🌿|| tfatws era (@gonegirIss) reported

    @FitbitSupport my versa 2 keep dropping thousands of steps. earlier it said i had done over 12,000 and now it's at 9,900. please help.

  • easternmoon Sallyann Marshall (@easternmoon) reported

    @FitbitSupport My Fitbit Versa 3 keeps restarting itself. Please help! It is infuriating. 🙏 x

  • Tammster911 Tam (@Tammster911) reported

    @fitbit I am not able to access my notifications I press it and nothing happens I have the notification turned on on my iPhone ???? Help plz

  • rachal26356483 rachal (@rachal26356483) reported

    @FitbitSupport Every time I try to click on the sleep tracker in the app it freezes! I then have to completely close the app and try again. It has been doing this for almost a month now. Fix it.

  • kemski kem patterson (@kemski) reported

    @FitbitSupport My fitbit 3 screen is frozen. Have tried many times to unfreeze. I can get the smiley face to come up, but goes back to 1st screen, and is frozen still. Please help!

  • Tammster911 Tam (@Tammster911) reported

    @FitbitSupport help!!!! I am not able to access my notifications thru the app I have them turned on on my iPhone

  • MaryEBarrentine Mary Barrentine (@MaryEBarrentine) reported

    @FitbitSupport is there a known issue with the steps tracking? I've been getting crazy high step counts for the last week or two. This morning I'm over 15000 and I've only been up for a few hours, definitely haven't made that count. Versa. Updates current.

  • muncaster_david David (@muncaster_david) reported

    Called this other company, was on hold for hours, gave up. WTF is going on? the offer to purchase extended warranty is now gone, I am in Canada, and told all CS reps I am in canada? @FitbitSupport

  • TheTuna2009 Matt M (@TheTuna2009) reported

    @FitbitSupport My band has always had a gap. I thought it was the band but the new band has the same issue. I found that this is a defect.

  • Trump_TTP Proud Wife of a Police Officer_BTB💙 (@Trump_TTP) reported

    @FitbitSupport Are there still issues with the software? My Fitbit (Versa Lite) will not take HR, the app will not allow me to set custom HR settings. Also not tracking my sleep. I have tried restarting Fitbit, syncing and removing and re-adding app. Still not working.

  • TamaraPigott Tamara Pigott (@TamaraPigott) reported

    Super unhappy with @fitbit; had a problem with my 4 month old Versa 2, used their warranty service and less than 24 hours after getting my replacement setup it locks up and cannot be reset. Their offer: replacement or 50% off a different model. Thinking @Apple Watch instead.

  • FosterGina Gina Foster (@FosterGina) reported

    @FitbitSupport I was logged out for some reason not my doing. Had to reset password, now all my info is gone, data, friends, badges, and only showing my old Fitbit help

  • deniseeeeee_xo 𝕕𝕖𝕟𝕚𝕤𝕖🌌 (@deniseeeeee_xo) reported

    I have to say I'm really disappointed in @fitbit lately. Nothing but problems with things syncing and other tracking issues. SMH please fix this!

  • muncaster_david David (@muncaster_david) reported

    @FitbitSupport Second issue. Got the sense in Feb, auto recognized workouts NP. Since March, workouts are not auto recognized. It shows in App that I am getting tons of zone minutes (75/22 this morning alone). CS chat, told me to factory reset, did that, didn't work

  • FionaMarissa Fiona Marissa (@FionaMarissa) reported

    @fitbit @FitbitSupport Is there no cool down & stretching after working out to the videos? Just completed one that worked abs. ALL muscles require stretching afterwards and not simply walking wary. 😲🙄

  • ashyoungdale Ashley Youngdale (@ashyoungdale) reported

    So disappointed with @fitbit watch lasted less than a year and bought extended warranty but no replacement when it stopped working!! No wonder they aren’t BBB accredited and have bad reviews

  • PattonJustine Justine Patton (@PattonJustine) reported

    @andywwilby @gmtord @fitbit I've narrowed it down to the 645 and 745 but can't decide. Had to replace the ******** the Fitbit twice - they're really not made to be used.

  • sphoenix78 Sphoenix- Nic Owen 👂🏼 (@sphoenix78) reported

    @FitbitSupport I’ve messaged you regarding my issue and no one has got back in touch.

  • DinahHatch Dinah Hatch (@DinahHatch) reported

    @FitbitSupport Hi, my son’s Versa strap (with buckle) is broken. Bought it Dec 2019. How do I get replacement?

  • Rae8465 RaeofSunshine☀️ (@Rae8465) reported

    Annnnd to make things even better, I cant even get my inspire hr set back up right now. Keeps saying error and ive done all that trouble shooting too 😡 @FitbitSupport @fitbit

  • muncaster_david David (@muncaster_david) reported

    @FitbitSupport Tried to purchase the extended warranty from the app MULTIPLE times, didn't work. Contacted Chat tech support, they said can't help, call the help line. Called the Help line, they said they don't have a warm clue why I can't, and told me to call another company?

  • lisa46407092 lisa (@lisa46407092) reported

    @FitbitSupport Anyone having an issue with wrong times after the time change?! Ie: it said I only slept 3 hours but logged 5?!

  • SirChanceton Chance Thomas (@SirChanceton) reported

    @FitbitSupport my Versa is not working after a shower. This is after the 1st one was replaced.