Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (34%)
-
Online Features (20%)
-
Device Failure (18%)
-
Errors (14%)
-
Sign in (7%)
-
Website Down (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Dole |
App Crashing | |
 Elkin |
Errors | |
| Alexandria |
Online Features | |
| Wilkesboro |
Online Features | |
 Olst |
Online Features | |
 Ludwigshafen am Rhein |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Kasia Hutka
(@KasiaHutka) reported
@FitbitSupport Hello Team, despite several reboots, changing clock face, full charge, app updates, my Fitbit Charge 3 continues with black screen, however it vibrates and app shows measurements. What can I do to fix it, please? Thanks!
-
Miss Devi0us
(@MissDevi0us) reported
@FitbitSupport my device is no longer pairing to my phone. It always had a problem pairing, but this time I've tried for weeks and it's not pairing at all.
-
Salameche
(@Salameche) reported
@FitbitSupport Hi! I just received an email saying you identified an hardware issue with my Fitbit Sense and asking to return it. Is it legit or phishing? Thanks
-
Terri Harris
(@TerriHa17371030) reported
@FitbitSupport I seem to have lost my access to premium when I got my Fitbit replaced. Could you please@help@me get it restored. Thanks
-
BidenHarris_2020
(@BialkowskiShawn) reported
@FitbitSupport Please help! My Ionic that I got as a birthday present died the other day, now its just flashing the fitbit icon over and over after charging fully. I've seen that MANY people have had this issue right after their warranty. Am I about to get screwed out of $200?
-
catjo
(@JohnsonMandmcat) reported
@FitbitSupport Still waiting for help
-
patty
(@patty23829439) reported
@FitbitSupport my fitbit completely died and I cannot get it to turn back on and charge - please help
-
Rejy Bacchus
(@txagftbl) reported
@FitbitSupport needing help connecting my Sense. Not working with my iPhone.
-
Kamal
(@Kamal7410) reported
@FitbitSupport My fitbit stopped working, tried all the recommendations as per the support page. No help. Order #: SZVKF38AB Order Date: 3/24/20
-
Lou Crennan
(@misslouc71) reported
@FitbitSupport are there’s issues with syncing at the moment? I had this issue earlier this year where after the firmware update, I couldn’t sync to my phone. It’s happening again, and I’ve followed all the help stuff. Removed the device, now can’t even get it back on. What now?
-
Sammie 🤗
(@sammiepio) reported
@FitbitSupport i’ve been trying to buy something off your website and i’ve been stuck on an infinite loading screen for 3 hours after clicking “place order” i want to try again but i don’t want to be double charged. help!
-
Isabel Smith
(@izwhizz90) reported
@FitbitSupport I’ve had my replacement Fitbit (charge 3) since March and the screen software has broken again, it has gone gray and grainy and unreadable which is exactly the same issue as to why it was replaced in the first place!! Please can you help?!
-
Charlotte Buckland
(@MissCharlieB84) reported
@FitbitSupport can you help me understand why my cardio fitness has gone from good to now bad/fair?! I work out regularly and run and it never seems to change and today I saw it suddenly change to the worst end of the scale on the app! Any help/info would be great as I'm annoyed!
-
Lily Moritz
(@iamaveronica) reported
@FitbitSupport, I'm trying to place an ordered on the website, but it's offline???
-
terry le-beau
(@telboy1970) reported
@FitbitSupport hi you sent me a replacement Fitbit and charger on the 11 nov. I’ve still not received it. It was tracked to my local delivery office and they say that it’s not there. What can I do. I’m really lost without my Fitbit I hope you can help me
-
Britta The Needlessly Defiant
(@DefiantBritta) reported
To anyone wondering, the @amazon halo fitness band sucks in EVERY imaginable way. Bad battery, bad charger design, uncomfortable to wear, terrible app design, and the body fat composition is waaaayy off. I'm sticking with @fitbit, thanks!
-
Stuart Fanti
(@FantiFantu) reported
@FitbitSupport my ionic display is on max brightness and is really dim. I’ve factory reset a number of times and installed updates but still no luck. Is this a common problem and if so is there a fix?
-
atoolbox
(@AnitaToolan) reported
@fitbit Any chance you could fix the website to actually proceed to shipping.... 🤯🤯🤯
-
Vicki Wild
(@VickiW7) reported
@FitbitSupport help you wonderful people! New phone, message 'fitbit. Com is unavailable. Android to android. Tried changing password. TIA!
-
Kieran McCarthy
(@Kieran_Official) reported
@fitbitireland @FitbitSupport hi My Fitbit Charge 3 hast stopped working, and is not chargin.What could the issue be? This is only 7months old as it was only replaced in March after my original one stopped working
-
John Roberts
(@bigjohn1177) reported
@FitbitSupport Help
-
Sarah Croton
(@cheekykiwi75) reported
@FitbitSupport got a new charge 4 today...bought premium membership and can't get Spotify or my device settings to work despite resetting and fully charging phone app and device? Please help!!🙏
-
Kristi Woodwick
(@klwoodwick) reported
from
Saint Pete Beach, Florida
@FitbitSupport my Fitbit versa randomly turned off with medium batter and won't restat. I have tried all the help articles I found and still nothing.... won't turn back on. Thoughts or suggests?
-
Levi (not related to Eli) Wallach 🫐 🍄🍅🥬
(@dvdmon) reported
@FitbitSupport You just emailed me about sending my Sense back due to some issue, I gave you my address, then you said I just needed to send it and wait 5-10 business days?
-
Shane In Minnesota
(@Shane_MINNESOTA) reported
@fitbit why is my versa 2 broken since the update? I say broken because it doesn’t work right. Hr spikes in the middle of the night, but only in active zones.
-
Shane Walsh
(@DRealShaneWalsh) reported
@FitbitSupport is the global store down? Trying to buy some stuff and it’s not letting me....
-
Happy Healthy Hijaby
(@HHH_Fitness) reported
@FitbitSupport my Fitbit is not tracking my heart rate anymore. Please help
-
Liberty-Rose
(@Liberty3Rose) reported
Guys, I hate to be a moan, but this is the 4th @fitbit that has broken on me within a year of having it. Has anyone else had this problem with the watches/ suggest a better brand of smart watches?
-
Drew Alexander Stice
(@stice_drew) reported
@FitbitSupport my Fitbit ionic is just displaying a flashing Fitbit emblem. It just started this this morning and i can’t fix it
-
Imma BFD
(@ImmaBFD) reported
@KinjaDeals Has @fitbit addressed the issue with water and the bands? I stopped buying these products after too many failed because I washed my hands.