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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (30%)
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Device Failure (20%)
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Online Features (17%)
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Errors (17%)
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Website Down (13%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 West Mifflin |
Website Down | |
 Neukirchen |
App Crashing | |
| Traverse City |
Online Features | |
| Ingelheim am Rhein |
App Crashing | |
| West Chicago |
Device Failure | |
 Toronto |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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dan stokes
(@whovian2005) reported
@FitbitSupport I’ve got new phone and my Fitbit won’t connect it says to have it connected to I did however it’s plugged in but still won’t work it’s asking to make sure it’s charged yet on previous screen just says to make sure plugged in #help
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Shannon Devine
(@dxvinefilms) reported
@FitbitSupport I got a replacement Charge 4 after mine broke unexpectedly - I've been sent the face. We'd discussed replacing the device including band as it broke as a result of the head falling apart and I can't buy a blue one on your site to replace the original. Can you help?
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Prakhar Gaur
(@prakhar_gaur) reported
@nathanernest @fitbit spo2 not working in in fit bit advance
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Simple 💙
(@centralsimon) reported
@looney02 @FitbitSupport Previous one had a faulty display as well. 2 broken units in 14 months of ownership speaks volumes of the quality. Problem was, the charge HR, the charge 2….. all broke. Only units I ever had that lasted were the flex and the original charge.
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Debbie Harrison
(@DebbieH4Joe) reported
@FitbitSupport my Inspite 2 has died but is still under warranty. When I try to contact support through the ap, I have repeatedly gott the message that no on is available to help rught now. What's going on with that and how is this acceptable?
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Nikki Blacker
(@NikkiBlacker) reported
@fitbit I am sad. I have taken the plunge and come to Greece and my Versa 2 (gift for Christmas) has stopped working. It is fully charged. I have looked on forums which recommended changing clock face but I am still having issues. Missing my Steps recorder please help
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Evan
(@EvanC68) reported
@FitbitSupport Hi, my Versa 2 isn't syncing with any of my devices. I've tried turning Bluetooth on and off, telling my devices to forget it and still it doesn't work. Help.
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Girish H M
(@girish_hm) reported
@FitbitIN My Fitbit Charge 3 is not working (not turning on) and when plug it for charging the display gets heated up and it does not turn on. Can you please help me fit it? Can you also let me know where can I get it serviced in Bengaluru? #Fitbit @fitbit @FitbitSupport
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Heather Bourne 🏳️🌈
(@Lilacia512) reported
@FitbitSupport BR and HRV not logged for the last few days. It's not just me, have a look at the Fitbit subreddit, there's a tonne of people having the same problem on charge 4, inspire, versa etc.
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Rachel Pryce
(@rachelspryce) reported
@FitbitSupport my versa 2 keeps suddenly losing battery, also losing steps over 50,000 today now down to 31,000? I have done a factory reset but no joy?
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Stephanie Sylvester
(@StephhSylvester) reported
@FitbitSupport hello! I’ve had my versa 2 for less than a year and the heart rate sensor has stopped working (no lights on the back of the watch and no longer tracking HR or sleep). I have tried disconnecting and reconnecting to my phone as well as a factory reset. Please help!
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Liv
(@livreports) reported
@FitbitSupport Fitbit screen completely black…the device seems to be working as it vibrates and syncs to app, but nothing I do or reset makes the screen work. Can you help? Thanks
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Linguère | Free Senegal
(@Linguere) reported
@FitbitSupport help! I waited so long for my Luxe and one of the connectors is loose so the band falls off!
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Miss Chadderton
(@misschadhistory) reported
Just wanted to say a huge to @fitbit for their speedy help and new device. Fab customer service and happy to have a #Fitbit back on my wrist!
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Laura Eileen
(@Rawr_b4_coffee) reported
@FitbitSupport I'm having another issue! There is no data for the last two nights under heart rate variability and breathing rate in health metrics! I'm still also not getting call and text notifications on my Fitbit. What is going on with you guys lately?!
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Laura Eileen
(@Rawr_b4_coffee) reported
@FitbitSupport @tinkerbell_0194 I had the same issue, but apparently in my case, I'm out of luck.
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Kathryn
(@OsirisKTJ) reported
@FitbitSupport My fitbit is only 6 months old and has broken due to faulty build. You website sends me in circles when trying to return it under warranty... Can someone please get in contact so I can return my Charge 4 as very frustrated with the support on the website. Uk based
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Monica
(@mcegen) reported
@FitbitSupport trying to connect again via chat and getting a 404 error. Following up on an issue from@last week and it is still not working.
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Nathan Ernest ☁️
(@nathanernest) reported
@fitbit seriously this is the third device in three years not working.. now this one the screen won’t turn on. Why are the quality of your devices dropping :(
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Neeraj Sahani
(@sahani4862) reported
@FitbitSupport @FitbitSupport this does not help me at all pls help me directly
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Margarette Williams
(@MargaretteW) reported
@FitbitSupport It’s tracking more floors. I’m fact, if you look at the screen shot I took of yesterday’s problem, you’ll notice that despite only giving me credit for 467 steps, it has logged 44 floors. The two together are virtually impossible. NB: My actuall floor count is also less.
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Gloria Kim
(@glooriakim) reported
@FitbitSupport I don’t need a link to buy more bands from you. The issue is the quality of the hardware
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Davina P
(@DavinaP16721755) reported
@FitbitSupport Hi, my watch is no longer tracking my heart rate and the green light underneath not flashing. I've rebooted several times and turned the heart rate monitor off and on again. Any advice how to fix this pls?
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Anne Cohen
(@aecnyc) reported
@FitbitSupport So it’s not just a replacement band issue.
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Beckie smith
(@Beckies73901953) reported
@FitbitSupport But the replacement doesn’t work properly That’s the issue. Seems like you are selling a defective product. Plus your team that email have told me warranty is 730 days. Which is it?
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Colin Pritchard
(@ColinChef72) reported
@FitbitSupport Hi since the update I have not been getting notifications from my phone I have tried all the obvious but still no joy Please help 🙏
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Diane Abshire
(@DianeAbshire) reported
@FitbitSupport I have been waiting for 5 weeks to get my replacement! Multiple calls and messages sent. Very poor customer service. Disappointing
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𝙹𝚊𝚜𝚘𝚗 𝚆. 𝚃𝚑𝚘𝚖𝚙𝚜𝚘𝚗
(@JWTProgrammer) reported
@FitbitSupport To be clear, @fitbit provided no real assistance with this issue. Asking me to re-read the help document is not assistance, it's you checking your checkbox to say that you "responded". Telling me to buy more of your product was also not assistance. Don't be a box checker.
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Helena Handbasket 🦄🧜♀️
(@Helna_Handbskt) reported
@FitbitSupport lol yeah I've done so several times. I've read the Fitbit message boards for suggestions (,this happened to others) no fix yet.
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vikrant nautiyal
(@vikrantnautiyal) reported
@FitbitSupport Hello I have Fitbit versa, had to reset my watch as it became slow after downloading Fitbit SPO2 monitor face. Now it is not detected on any phone. I assume it’s Bluetooth turned off/ not working after factory reset