Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (43%)
-
Online Features (19%)
-
Errors (18%)
-
Website Down (10%)
-
Device Failure (7%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
sean teatum
(@SeanTeatum) reported
@FitbitSupport Hi, just bought a fitbit versa 3 and have a huawei y6, downloaded app as had it before but still can't connect. Fitbit 100% powered can see versa 3 on Bluetooth. Have got as far as app seeing versa 3 but then doesn't connect. Can you help
-
eve thomson
(@evie_t_23) reported
@FitbitSupport actually joke phone dieing after 10 hours max after recent update and won't stay connected receiving notifications unless delete and reinstall app every day. No help at all
-
francoise#ReJoinEU#FBPE
(@billiebobs66) reported
@FitbitSupport my replacement Fitbit from last March has now broken. Lasted 10 months. Not having much luck am I.
-
Miss~Donnelly~teaches
(@TeachesMiss) reported
@FitbitSupport My Fitbit Vera is running out of charge every day. This is not what it has been like up to now! Please can you help?
-
Alison Birchall
(@Alisonbirchall4) reported
from
Warrington, England
@FitbitSupport Done, not that you’ll tell me anything new! As this has been your response every time I’ve contacted you for an update! Two weeks since I reported the fault and still waiting, poor customer service
-
Comik99
(@Comik99) reported
@FitbitSupport Hello, I've paired my fitbit Flex with the app, and my steps etc. are correctly showing. However, this data not appearing on the desktop version (it says no device paired) or nutracheck app. Can you help?
-
Alison Birchall
(@Alisonbirchall4) reported
from
Warrington, England
@fitbit no update again on my broken versa lite, which is less than a year old, two weeks after I contacted your support! Beyond a joke
-
john wood
(@woodenspoony) reported
@fitbit What's the story with the versa 2? Mine has completely lost the ability to pair with my phone. others are having the same issue since the new update. Can you give me an update on the state of your app and versa 2 pairing problems at the moment? What's being done to fix it?
-
ScaldyBaldyKav
(@Kopitekav) reported
@FitbitSupport my versa 3 won't sync every since I updated the app with your new update, sort it out please, it seems to be a common problem judging by the community help forums.
-
edwardapwilliams
(@edwardapwillia5) reported
@FitbitSupport I can't sync my fitbit charge 4 with the app on my android phone Huawei P20 lite. It hasn't sync since Monday. I've tried all the suggest measures: on/off Bluetooth, restart phone, reboot device, unpair, remove and download app again. Please help
-
Scott
(@scottdsellers) reported
@fitbit @FitbitUK @FitbitSupport your latest Android update seems to be broken. Can't sync my watch and device, seems widely reported on playstore. When will this be resolved please? Rollback your release!!!!
-
Valerie Burgess
(@Vee_Burgess) reported
@FitbitSupport Since the recent update my Versa 2 won't connect to my phone. I've restarted my phone, the Fitbit and uninstalled and reinstalled the app. It would seem that I am not the only person with this issue, so hope another update is coming imminently to fix this problem!
-
Niamh McLaughlin
(@niamh2105) reported
Disappointed in quality of @Apple Watch strap. Unsatisfactory response from @Apple. 3 months old & visibly worn. Told it’s normal wear & tear. I can pay for a new strap - so waste another £50 for poor quality! Had a @fitbit for 2 yrs & no visible wear to the strap! Unacceptable!
-
Jackie Hall
(@JackieH58139142) reported
@ItsADarcyThing @fitbit I also have trouble syncing my Fitbit with phone app
-
Miranda Anderson
(@m1randa08) reported
@FitbitSupport I, like MANY others, have not been able to sync since the last app update. I've gone through ALL troubleshooting and the problem is the app. Please fix!
-
Belinda Hill
(@TinkerBel1007) reported
@FitbitSupport my versa lite has suddenly stopped syncing with my phone app. I'm just shown a "couldn't sync, fix it" message. I've done all online fixes on the official help pages with no luck! Please help, I currently have a fitbit that wont sync plus the time isnt even right!
-
Mark Mackey
(@Mackeynumber1) reported
@FitbitSupport hi my fitbit versa 3 has stopped scrolling down it works left right and up so I can't get my notifications. The phone vibrates but I don't even get the you have so many steps to go or you reached 10000 steps either.
-
Eims
(@eimsflood) reported
@FitbitSupport just wondering when the glitch with syncing will be fixed? Seems to be ongoing?
-
Tony Courtney
(@tonycourtney077) reported
@FitbitSupport It's an ace still not working
-
OfficalJatman
(@Officaljatman) reported
@FitbitSupport Thank you for the message @Strava @StravaSupport want me to raise a support ticket too..so between the two apps seems it's not working..
-
Diana Ta❌bini
(@dianatambini) reported
@FitbitSupport Having problems with my Fitbit Charge 4 not keeping track of all my steps, especially moving back in forth in my kitchen and when I’m shopping with a cart. I can’t always be swinging my arms. How can I fix this?
-
Barčin Život
(@BuduBasnik) reported
@FitbitSupport Restarted it now, but did not help
-
ash
(@heIIoseattIe) reported
@FitbitSupport i dont need to get in touch it isnt my devices, y'all just gotta fix the app ¯\_(ツ)_/¯
-
LilRedCass
(@Lilredcass) reported
@FitbitSupport There is clearly a problem right now with syncing issues. Look at your app reviews and Facebook comments. Over the years these devices get more expensive and the sync fails more often. #fitbit #fixthesync
-
Scott
(@scottdsellers) reported
@FitbitSupport you're latest Android update seems to be broken. Can't sync my watch and device, seems widely reported on playstore. When will this be resolved please? Rollback your release!!!!
-
Eims
(@eimsflood) reported
@fitbit is there a problem with versa 2 syncing????
-
Heather Parker
(@Heather92559173) reported
@Katie_Blaha @fitbit @onepeloton I was starting to think I was the only one! I have tried everything to fix it and still nothing.
-
ŞØØŽ 🥂🌠🧸🎧
(@Suziknott) reported
@FitbitUK I need help. My versa lite just wont connect to my blue tooth. I've followed every instruction possible and it just wont pair. Still under warranty purchased 20.7.20 @FitbitSupport have stopped responding. I've done all the links twice over what they asked me to do.
-
💥 LADY🍀FACE 💥
(@shenetherworld) reported
@FitbitSupport Thx but I have followed all suggestions. I'm running OS 10 on android and like numerous folks on community board ever since the firmware update on 1/25/21 my watch wont sync to phone . This seems like a fitbit update issue. Not my phone or watch issue.
-
Ron C
(@Ron11366) reported
@FitbitSupport Hell, I've spent ~9 months of back and forth with fitbit support trying to get my device to work. Fitbit support has been a joke, a bad joke! 😖