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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Device Failure (19%)
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Online Features (15%)
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Errors (14%)
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Website Down (8%)
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Sign in (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte |
Online Features | |
 Reims |
App Crashing | |
 Hamburg |
App Crashing | |
| Buxtehude |
App Crashing | |
| Berlin |
Sign in | |
| Denver |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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RagingPringle
(@RagingPringle) reported
@FitbitSupport what's the deal with personal best stats not updating? Looked online to see others have been reporting this problem for over 2 years. Surely this is an easy fix. Can you help us out?
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Chuck Mills
(@ChuckMi71243426) reported
@FitbitSupport I have a Charge 3 and the display no longer shows when I double tap the screen. What can I do to fix this?
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Kirstin Reinhardt
(@LittleBit1225) reported
@FitbitSupport This issue definitely was NOT resolved.
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bulbul satsangi
(@bulbulsatsangi) reported
@fitbit @FitbitIN the high-handed approach to solve a simple issue like autosync is frustrating. It's neither a tracker nor a watch anymore. Not just disappointed, kind of heartbroken for my fitness buddy #app #fitbit
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Sammy
(@JustMeSammyC) reported
@dw_cl @FitbitSupport Having exactly the same issue. Really annoying.
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AloeByDawn
(@DawnLoweActress) reported
@In2townmagazine @FitbitSupport Thank you. I will take it further if they don’t issue a replacement. That’s all I want x
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Pedro Rocha
(@pedrofelixrocha) reported
@FitbitSupport I'm not asking for help. I'm giving feedback.
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Penang Island Café
(@CafePenang) reported
@FitbitSupport @TriEngland disappointing that Fitbit cannot help with a 15-month old Ionic that stopped working as I bought it (new) from EBay. It was a genuine new Fitbit regardless of the seller. I’ll contact Citizens Advice and buy a new watch. It’s unlikely to be a Fitbit.
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Andrew Gryske
(@gryske) reported
@FitbitSupport the light on the back of my Ionic is bright red. I cannot restart or charge the unit at all. Is there. Fix for this?
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Paul McK
(@Paulmck70) reported
Mentioned earlier that my Fitbit had died. I can’t thank @FitbitSupport enough. Amazing customer service and support. Will definitely be a repeat customer in the future. Thank you for all your help.
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John Miller
(@Johnny80026499) reported
@FitbitSupport Fitbit app - add frozen rhubarb. Touch selection. Spinning wheel.....spinning wheel.... 3 minutes later spinning wheel. Internet works yes just not fitbit app. Soooo bad guys. 😡
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John Haynes
(@infinidim42) reported
@FitbitUK @FitbitSupport Now that the HRV and BR might be fixed in Health Metrics what compensation are Fitbit going to the millions of customers who have been effected by the issue on their servers?
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Big Play K
(@OKen_Ishii) reported
@FitbitSupport The help link onsite is broken and I need to send an email to support. Please assist me, this seems intentional as every other link works
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Ten Norgay
(@TenNorgay) reported
@fitbit I've brought many people to Fitbit done fun Challenges email etc etc, but I'll just direct people to Garmin or Apple who have products that won't break down after a few months.
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Siva Anbalagan
(@shivaz90) reported
@Jason @fitbit @FitbitSupport Used to be a big Fitbit user and a stockholder as well. But ever since using Apple Watch - it’s day and night between the 2. Case in point - in 4 years I have had 3 fitbits , broken, failed, strapless - and 1 AW in 2 years - running strong like new. Glad I let go of it.
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Darren Everden
(@dazlet) reported
@FitbitSupport Thanks. The troubleshooting steps haven’t solved the issue so I have sent you a DM as requested.
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An Gi
(@GiRomeo10) reported
@FitbitSupport Completely useless customer service. Issue was not rectified if anyone wants to know
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Minaj The Explorer em 🏡
(@vitoraleksandr) reported
@FitbitSupport guys please help me check my dm
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nicola19cola
(@nicola19cola) reported
@FitbitSupport I joined the app to help loose weight not have some creepy guys harass me. I am not the only person with this problem. #itsnotadatingsite
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Kate D
(@K4TE_D) reported
@FitbitSupport I give up! Over 4 weeks, over 70 messages back and forth and yet another email fobbing me off without a resolution or response to my complaint. Just a huge disappointment after being a loyal customer for over 10 years, owning multiple Fitbit products 😢 #poor
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David
(@muncaster_david) reported
@Jason @fitbit @FitbitSupport told me to pound sand when mine broke after 3 months "buy a new one" was the fix. " Not covered under warranty. " It broke while I was gardening.... Activity tracker, as long as the activity is lying down on a couch....
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Walter Yeti
(@Follo_Follower) reported
@FitbitSupport - thanks guys. Just sliced my Flyers in half for no replacement. Gonna be hard not to tell people not to dabble in the Fitbit market with the extortionate prices on short shelf life devices.. Less than 12 months before failure is p*ss poor. Farewell Fitbit. 👋
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Claudiahennessy
(@Claudiahenness4) reported
@FitbitSupport I have had no communication from you and the problem is still occurring in my fit bit app. It’s been 2 days, please can you advise when it will be fixed??
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Jacob Babcock
(@JdBabcock) reported
@Jason @fitbit Gotta ask: broke because of ______? Was it a charging failure/battery issue?
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Ben
(@_ben_m_h) reported
@FitbitSupport hi, my Fitbit Ionic has stopped charging up. Is there anything you can do to help?
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John Miller
(@Johnny80026499) reported
@FitbitSupport The fitbit app I have used for 2 years is getting slower, and slower until today I’m thinking jeez maybe time to get an apple watch! Why no clear cache button ? Why is it so slow logging food ? Why does it not store my database locally on my phone to load faster?
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Bella-Mae
(@karencripps2) reported
@fitbit what is the warranty on the your charge three. I purchased mine from Argos on the 22nd June 2020 and the screen is just about to crash. It is very faint and sometimes nothing at all , I would expect it the last more than 12 months
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Ali Silver
(@alisilver) reported
@FitbitSupport Terrible customer service. Been waiting for months for ANY sign of my order. Ordered it online. Didn’t receive. Complained. GLS don’t have order. I told Fitbit I wanted a refund. Got an email that I need to return my product for a refund. I DONT HAVE THE PRODUCT!!!
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An Gi
(@GiRomeo10) reported
@FitbitSupport @fitbit bought a brand new fit bit 2 months ago. Since purchase we have had to ship it back 4 times now because it has not been working. This is getting ridiculous. This is such a poor product and now I've been without my watch for 2 months.
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Алиса
(@alicakzntsv) reported
@FitbitSupport Can you help me? My Versa is starting to act weird. Sometimes it measures extreme high bpm (e.g. 192) when I'm not even wearing it. What can I do to fix this?