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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (32%)
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Sign in (28%)
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Errors (21%)
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Device Failure (11%)
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Online Features (4%)
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Website Down (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pataskala |
App Crashing | |
| Kenney |
Sign in | |
 Ingelheim am Rhein |
App Crashing | |
 Monmouth |
Errors | |
 Port Moody |
Online Features | |
| Jackson |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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glenny5000
(@purplepenny3000) reported
@FitbitSupport Great cause there are posts all over Twitter from you asking people to DM you the model and OS so you can resolve the issue. It’s not our job to do that! I already wasted hours of my time trying to troubleshoot and then calling Fitbit support. I really hope you resolve this.
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Jenni
(@jtm_1975) reported
@fitbit I just hit 39k steps...but just woke up...so not possible. Please help
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Josivan de Souza
(@josivanpsouza) reported
@FitbitSupport @NathanRees I am facing the same problem.
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Charley Teale
(@gin_n_barbells) reported
@FitbitSupport @AMMahers Yup, disconnecting and reconnecting does nothing. There’s a problem. Fitbit please fix it fast
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Alison Smith
(@allyballybee74) reported
@FitbitSupport since my charge4 firmware update I’m getting active minutes and Heart Rate zone notifications even though it’s disabled everywhere! How can I fix this? #Help
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Anthea
(@AntheaDemetriou) reported
@FitbitSupport hi! My Fitbit and my @MFP_Ops are connecting and syncing but data that is being synched is incorrect I.e. the wrong values on my food log! Please can you help? Thanks, Anthea
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Erica Zornes
(@ebzornes) reported
@FitbitSupport @purplepenny3000 You still continue to help customers resolve issues???? Fitbit is the biggest waste of money I have ever spent. The quality and guarantee are an absolute joke. I hope potential customers look at this page before buying. I finally wised up and bought an Apple Watch.
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Ian.
(@ianwsmith82) reported
@FitbitSupport having real problems setting up a charge 4. Is there any better help guides? The only thing on the screen is the smiley face.
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JJ
(@JohJustin) reported
from
Washington, D.C., District of Columbia
@FitbitSupport - my Charge 2 display no longer works, please help. It is fully charged, green lights still work, and still syncs to my app. I also restarted it...no luck. Are you able to help?
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Liam Wiseman
(@Liam07413783) reported
@FitbitSupport Yes they say it’s your end that’s the problem. You have already asked me all these questions
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glenny5000
(@purplepenny3000) reported
@FitbitSupport @411Regan Fitbit ALL of your customers are having the same issue across the board! Your support told me Friday that Fitbit is no longer supporting Strava and basically told me “oh well.” Don’t give us the run around with troubleshooting to no avail!
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Rhiannon Sevenoaks
(@RhiRhiEv) reported
@FitbitSupport When will it be fixed? So many users having a problem not everyone can need to do this!!
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LOLprez
(@lolprez) reported
@Jason @fitbit I’ve had the same problem with Fitbit, they don’t last longer than a year or so. And the iWatch requires so much clicking and scrolling for everything.
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Irresistibird 🍪
(@Irresistibird) reported
@FitbitSupport @AMMahers No it doesn't. Why do you keep telling people to reset everything when this doesn't change a thing. We've been reporting the same issue since yesterday? This is ridiculous.
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Brian Jolicoeur
(@Brian_Jolicoeur) reported
@FitbitSupport No the app won’t launch at all, and the gps isn’t active. I’ve tried restarting it didn’t help. I’ve read only factory reset has solved this for other users...I’m not keen on that option.
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Irresistibird 🍪
(@Irresistibird) reported
@FitbitSupport @AMMahers No it doesn't. Why do you keep telling people to reset everything when this doesn't change a thing? We've been reporting the same Fitbit/Strava issue since yesterday. This is ridiculous.
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Angela Mulheron
(@AngelaMulheron) reported
@FitbitSupport @StravaSupport please speak to each other. There is clearly an issue going on this weekend with so many users having problems syncing their activity. The issue is not the users problem, you need to sort it at your end.
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Nathan Rees
(@NathanRees) reported
Is there an issue with @fitbit not syncing with the @Strava app? #FitBit #Strava #runner
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Nicolette
(@NicoletteMpls) reported
@ScottUhlTX @fitbit I’d be depressed if I saw my sleep pattern. I sleep terrible even though I exercise a lot.
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HARSIMRAN SAINI
(@dimple1093) reported
@FitbitSupport my fitbit is locked and i am unable to connect with my any phone and unable to use and i dnt knw any locked password do help me with this..
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melanie martin
(@mels1977) reported
@FitbitSupport @vallove Stop telling people to do this!!! It doesn’t work. There’s obviously a problem. 😡
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daniel leiva
(@69_duff) reported
@FitbitSupport How am I supposed to screenshot an issue that's happening on my Versa 3? It doesn't have that technology. The microphone was working fine. It was showing what I was saying, just couldn't interface with my Google Home. 2 hours after my initial post it started working fine tho.
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Thomas Lange FCCT
(@_Thomas_Lange) reported
@NathanRees @fitbit @Strava Same for me today. Definitely an issue
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Sandra
(@sandritz1980) reported
@FitbitSupport my Fitbit is going crazy. I am not able to swipe without the screen spinning. How do I fix this issue? Help
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things-greg-sees
(@thingsgregsees) reported
@CoCoB1987 @fitbit has been holding me down
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Angela Mulheron
(@AngelaMulheron) reported
@FitbitSupport A message to say you are aware of the issue?? Maybe you should pin a tweet to let everyone know that there is an issue instead of sending the same generic tweet to people asking if they have gone through the troubleshooting as if they have done something wrong
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Blade Marcantel
(@BladeMarcantel) reported
@Statua_IC @FitbitSupport Seems like it is a known issue from the DM I got. They’re working on an update.
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catherine lincoln
(@spudinthemud) reported
@FitbitSupport I cannot sync to strava recently tried reinstall, phone restart and all the usuals. Is there an issue?
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Hali Ward
(@cowgbuc) reported
@FitbitSupport Your last update for my fitbit Iconic messed up my heart rate monitoring.. I got this watch because I have a heart condition called POTS and this helps me track it.. I would like to know how to fix this issue.
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Bradley Martin
(@BradWMartin1) reported
@FitbitSupport @AMMahers Copy and paste merchants, SORT IT OUT ITS NOT WORKING TALK TO STRAVA AND COME UP WITH A SOLUTION