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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (25%)
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Online Features (23%)
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App Crashing (23%)
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Website Down (14%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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John R.
(@joro55) reported
@FitbitSupport My Charge 4 not working still.
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Jile Meyn
(@IndigouFox) reported
@fitbit @Bethaan92 Why does your server issue affect my Fitbit from syncing with my phone?
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J
(@dcal182oo1p1) reported
@FitbitSupport My fitbit sense 2 is having the same issue, its paired with my phone but wont sync to the app. Ive already un-installed and re-installed
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Elaine Creighton
(@ElaineCreighto8) reported
@FitbitSupport It's been down for hours now. Really irritating.
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Romil Mattoo
(@mattoo_romil) reported
@FitbitSupport I had received a broken pebble and you are not providing me a proper resolution. I had even shared you the images of the damaged pebble you had sent to me including the case no. you had provided. Kindly send me a new pebble asap as i am in urgent need of it.
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Lauren Richardson
(@LaLaRich0210) reported
@FitbitSupport What ever you do do not uninstall and reinstall app. Because the network is down you won't be able to log back in. Learned that the hard way last time this happened
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Azuremarie
(@Azuremarie) reported
@symptomfrei @FitbitSupport I waited forever until someone answered. This was before they announced the problem. They said all our data will be back once they fix the issue. Now we just need to wait and see if that is true.
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Todger Strunk
(@WaxEBuildup) reported
@FitbitSupport It would be super helpful if the app was set up (locally) to detect if any problems might relate to an inability to connect to something at your end, so we don't waste an hour trying every possible step to fix it ourselves before Googling or checking Twitter! Thanks!
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Just me
(@Justme46197901) reported
@FitbitSupport @fitbit I am unable to sync despite shutting off phone and turn it back on and shutting off Bluetooth and turn it back on. Is this part of the issue?
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NewJerseyJambo
(@NewJerseyJambo) reported
@FitbitSupport Our household is unable to sync any of our devices. Any ETA on a fix?
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Bryce Hoppie
(@BryceHoppie) reported
@FitbitSupport Also note that the bug slaughtered my sleep history-- an restoration of those records as "the issue" is resolved would be greatly appreciated
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Azuremarie
(@Azuremarie) reported
@LaLaRich0210 @FitbitSupport This should be on Fitbit Support main page. I wasted a lot of time and now have to hope my data is restored after reinstalling the app when the servers are down. I wish they had notified us of the outage when it happened and told us not to troubleshoot.
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imrosemary
(@imrosemary) reported
@CollontheCOB @FitbitSupport I have the same issue on Luxe. I wasted so much time this morning trying to fix it 🙄
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Teresa
(@Teresa48279969) reported
@BrooksAD @FitbitSupport When I put my 4 digit code in to pair up it keeps saying it’s wrong thinks there is an problem
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Lauren Des Marteaux
(@_FlourFly) reported
@ClareStrivens @FitbitSupport Same problem here, but even after waiting 15 min it still says I have to try logging in after 24 hours
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AMTgooner
(@AMTgooner) reported
@KSchnickelfritz @LeanneAbbey1 @FitbitSupport Mine logged too, here in the UK, when I woke up. Then the outage caused (and is still causing) everything to be messed up. My data for today has mostly disappeared, and I can’t synch now. My past data is only partially there, and which bits are missing changes every time I try.
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Trinity
(@Trinityhaha) reported
@JayJ74488724 @FitbitSupport Charge 5 and iPhone same issue
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Sonia
(@tablenine) reported
@FitbitSupport any ETA on when we will be allowed to log back into the app? I'm going through what many others are with my Sense but the app told me to email Support only for me to get an auto reply that email support no longer exists. Might wanna fix that messaging today too
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labbe
(@labbeake) reported
@FitbitSupport I have Versa 3 and its not working!
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Jessica Collins🇺🇸
(@JHCollins7) reported
@FitbitSupport @Rorygok26 Your company does realize that these watches are designed to help with stress, and not cause it, right? This seems like a huge hiccup with that goal, and likely detrimental to customers using it for that purpose.
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Brenda Panter
(@BrendaPanter) reported
@ClareStrivens @FitbitSupport I had this problem and just waited few minutes and it let me log in, but still won’t sync
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Jeffrey Paula
(@jpaula41) reported
@FitbitSupport I got locked out of my Fitbit account. Not sure why. Noticed I had a problem syncing so I Uninstalled the app and reinstalled. Tried to login but it says I attempted to login too many times when I only tried once. Now gotta contact support. 😤
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R❄️bert Webster 💙💛
(@Director_Rob) reported
@FitbitSupport @smythatsplash My father and I are having the same issue. I already tried restarting it, disconnecting and reconnecting my Bluetooth, and all the other suggestions Fitbit gave me. I assume it’s the app.
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Paul Robinson
(@essexminicity) reported
@FitbitSupport Is this 'issue' connected to the missing GPS run data on my Pixel Watch? Where I run a local loop but the map says I only did two thirds of it.
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Ann-Marie Reynolds
(@Funkychick39) reported
@FitbitSupport a couple of hours from now or when it first went down at 10am?
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Jile Meyn
(@IndigouFox) reported
@FitbitSupport Why does your server issue affect my Fitbit from syncing with my phone?
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H...
(@Heather_1705) reported
@FitbitSupport Any idea how long it will take to fix your end?
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Brandon. Let's Go.
(@brandonsteili) reported
As everyone is learning having a Fitbit is useless unless it has a network connection to @fitbit @FitbitSupport. Basic functionality, even setting an alarm on some devices is broken when there isn't a network connection. If you've spent any time in the woods, you knew this.
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Andy Kravetz
(@andykravetz) reported
@FitbitSupport Tell us what is wrong and tell us an expected time to fix it.
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Andthensome
(@Luquet7172) reported
@FitbitSupport My Inspire 3 has not provided details on sleep score for a couple of days. Might that info come back when the sync problem is fixed? Or does that sound like a different problem?