Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Fitbit problems in the last 24 hours

The following chart shows the number of reports that we have received about Fitbit by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Fitbit Outage Chart 10/03/2022 04:05

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Sign in 27.12% Sign in
  • App Crashing 20.68% App Crashing
  • Device Failure 19.32% Device Failure
  • Errors 15.59% Errors
  • Online Features 11.53% Online Features
  • Website Down 5.76% Website Down

Fitbit Outage Map

The most recent outage reports and issues originated from:

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IndiaDelhi Errors
CanadaCalgary Sign in
United KingdomGlasgow Errors
United StatesCanton App Crashing
GermanyHaltern Website Down
United KingdomUttoxeter Sign in

Fitbit Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • Tagsy88 Gillian Fairweather (@Tagsy88) reported

    @FitbitSupport hiya, I have an account with you and also have created a new one incase there was a problem but everytime I try to sign in it says user does not exist or password incorrect and it’s definately not. I’ve tried with both accounts can you help please?

  • dodgepacklake Dad of Five in the 805 (@dodgepacklake) reported

    @FitbitSupport hey guys! I lost access to my gmail. Google blames Apple, Apple blames Verizon…endless circle. Can someone DM me to help??

  • Chris_Cleen Chris Cleen (@Chris_Cleen) reported

    @fitbit @FitbitSupport so frustrating that any time my watch accidentally goes dead, it’s a 30 minute headache getting it synced. Seriously. Design some better tech. It’s terrible. I guarantee @Apple Watch won’t give me that trouble.

  • AuntNan1 AuntNan (@AuntNan1) reported

    @FitbitSupport I'll wait to see if it stops syncing again, and contact you for troubleshooting. I didn't want to get into my problem and the workaround on their thread if my problem was different than theirs. It's bad form to hijack a thread. :) 3/3

  • AuntNan1 AuntNan (@AuntNan1) reported

    @FitbitSupport Yes, those are the steps. Syncing has gone down completely twice about a week apart. I found an odd little workaround that got the syncing working again. I signed into my account from a different device and syncing started working again as soon as I signed in. 1/3

  • OhMallory Mallory (@OhMallory) reported

    The latest @fitbit firmware update disabled my touchscreen on my #versa2 then @FitbitSupport had me factory reset my device. And that disabled my device completely. Their only solution was a 35% off coupon on a new device. I've seen many other users with this issue. Help! #scam

  • Judey_xo Jude Behan (@Judey_xo) reported

    @FitbitSupport hi, my fitbit versa 2 will not connect to my phone. I get the code and then it just doesn't connect to it at all, please help.

  • Indigo_413 Indigo413 (@Indigo_413) reported

    @fitbit yep still waiting on my replacement 3 months after the third contact. Bunch of bullshit Versa and Sense total garbage empty promises your company sucks

  • mcoc42 maura (@mcoc42) reported

    @FitbitSupport Hi, I have a Charge 3 since about November 2020. I am unable to see the clock face. It is fully charged, it syncs with my iPad. This was expensive. I expect it to work for longer. Can you advise what I can do to fix it or can you supply a replacement. Thanks

  • NSSD96 naveen sood (@NSSD96) reported

    @FitbitIN don’t buy There is no support whatsoever - use and throw. If it goes bad, you will have to throw the device. No support, No repair. @fitbit @FitbitSupport

  • MARYjOA19482130 MARY jOAN (@MARYjOA19482130) reported

    @fitbit Fit Bit Luxe does not track my sleep,, any suggestion where to get information to fix this,, thank you

  • vinaychhajer Vinay Chhajer (@vinaychhajer) reported

    Hi @FitbitSupport I have Versa 2 and it is stuck on logo after I switched it on. It was on charge before that. Please help?

  • Denee_G Wonderland in Alice (@Denee_G) reported

    Driving on a road so bad, my @fitbit thought I did my 10,000 steps. 😑

  • kcusseeknay Johnny Peterson (@kcusseeknay) reported

    @JosephG00583385 @fitbit I would say about 90% of the time the microphone on the headset was up, very rarely would he put it down and talk

  • darren_ballis darren ballis (@darren_ballis) reported

    @FitbitSupport Hi after your help @FitbitSupport you funnel me back to your refund centre…. Your refund centre sent me to Sedgwick only for me to be returned to…you guesssed it the refund centre… After patiently waiting and calling your refund centre for 8 months still no closer to a refund

  • MissZaraLo Miss Zara Lo (@MissZaraLo) reported

    Went to charge my sense as it was low battery and I've just went to take it off charge and its burnt my thumb.. The actual fitbit was scorching hot @FitbitSupport can you help me please? @fitbit

  • taraann8986 Tara Nowlan (@taraann8986) reported

    @FitbitSupport The issue isn’t with my Fitbit syncing but it not communicating the synched information to other apps it’s linked to.

  • DairyCarrie Carrie Mess (@DairyCarrie) reported

    @wtfisameme @fitbit This is really the first problem I've had. What I think is most disappointing is that @fitbit doesn't seem to care about making it right quickly. By the time it gets sent in and they process it and send out a replacement, it's probably going to be a couple weeks.

  • wtfisameme amateur flower farmer 🇺🇦🇺🇦 (@wtfisameme) reported

    @DairyCarrie @fitbit I never had a Fitbit last more than a year. Switched to Apple Watch and it’s last four years no problem

  • _reallyjenn Jenn (@_reallyjenn) reported

    @FitbitSupport I'm using the original charging port and I did a factory reset. I've tried plugging into other outlets but it's not working.

  • 8864Charlotte Charlotte (@8864Charlotte) reported

    @fitbit why did @Google dumb down the new fitbit versa4/sense2? No 3rd party apps, no WiFi, no call support, Alexa but no Google assistant? How is it a smart watch if we can't put apps and stuff on it? Unecceptable for the price we pay for it! #fitbitsense2 #FitbitVersa4 #Fitbit

  • Liverpoolfan63 Liverpoolfan6 (@Liverpoolfan63) reported

    @fitbit @FitbitSupport Hi, I have a Fitbit Versa and my screen cracked, are you able to fix it? Thanks

  • xHEATHERMOYESx Heather Moyes (@xHEATHERMOYESx) reported

    @fitbit @fitbit been there, done that. You don’t help, despite it being under warranty and faulty you don’t help, so what exactly would be the point in messaging you again? I’m making sure everyone knows #Fitbit is **** and that Fitbit are #fraudsters not honouring a legal warranty

  • xHEATHERMOYESx Heather Moyes (@xHEATHERMOYESx) reported

    @fitbit I did that last time. You didn’t help then, are you saying you’d actually help this time? Or are you still going to fob me off until the warranty runs out?

  • grphcnvltywife Eileen Barnes🔜 Gamehole Con (@grphcnvltywife) reported

    @fitbit the charger for the Sense is terrible, please tell me that your future models won't use this design. I've now had two chargers break in the same way (the connector pins get stuck) and they aren't cheap to replace.

  • Rishit_Mehrotra Rishit Mehrotra (@Rishit_Mehrotra) reported

    @FitbitSupport @FitbitIN @fitbit I had bought fitbit versa 2 from Zurich Switzerland in the month of March 2022. The touch of the watch is not working now. I request you to look into the matter and help me with this.

  • thanwinnaing Than Win Naing (@thanwinnaing) reported

    @FitbitSupport Charge 5 battery drop error can’t troubleshoot from Aug to now. In 1 hour drop from 100% to 20%.

  • linapelucita Lina (@linapelucita) reported

    @FitbitSupport @GabyValenzuelaN I have the same problem, my battery is dead, and it doesn't recognize the charger. I already sent a DM and I have no answer. Please help me! 😥

  • nikiburk Niki B 🇺🇦🌻 (@nikiburk) reported

    Hey @fitbit - there are next to no available apps showing for my Sense 2. Looks like only basic Fitbit apps are available & none others. Glitch? Or are all the apps from the original Sense still coming?

  • Beatever Béate Vervaecke 💬 (@Beatever) reported

    @evalantsoght @FitbitSupport They are terrible at admitting their products are failling