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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 03/30/2023 16:50

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Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • App Crashing 48.24% App Crashing
  • Sign in 20.00% Sign in
  • Online Features 12.94% Online Features
  • Errors 7.84% Errors
  • Website Down 5.98% Website Down
  • Device Failure 5.00% Device Failure

Live Outage Map

The most recent Fitbit outage reports came from the following cities::

Loading map, please wait...
United StatesWaukesha Sign in
United KingdomRotherham Device Failure
GermanyErlangen Website Down
AustraliaAdelaide App Crashing
IndiaDelhi App Crashing
GermanyNeumarkt in der Oberpfalz Errors

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • LC_81 Lauren Ingram (@LC_81) reported

    @FitbitSupport Every week for the last 3 years, the work week hustle kept 3 generations of our family connected and active. We were so very disappointed to find this feature removed. Hoping this is a glitch.

  • rmd2926 🇺🇸 (@rmd2926) reported

    @vziegler @FitbitSupport Worst decision they could have made.

  • rmd2926 🇺🇸 (@rmd2926) reported

    @FitbitSupport @vziegler I literally bought a fitbit so my family and friends could challenge each other and help each other. I want my money back!

  • PrettyRickeeJ Rickee (@PrettyRickeeJ) reported

    @FitbitSupport Who in their right mind thought it would be a good idea to get rid of the challenges???? WORST DECISION EVER!!!

  • Badgirlnette Lanette williams (@Badgirlnette) reported

    @FitbitSupport your Bitmoji clock is not working when i make changes it is still saying preparing to transport what is the problem with this clock

  • LolaTwelve Lola Twelve (@LolaTwelve) reported

    @FitbitSupport my Charge 5 will only stay charged for hours. I restarted it, reset it to factory, turned off GPS and all notifications, anything that uses battery more. Battery still drains too fast. Help please! :(

  • ElizabethAstin Elizabeth Astin-Gregory (@ElizabethAstin) reported

    @FitbitSupport still no refund for my recalled ionic 12 months later and now the replacement I bought has also broken - not user related! Care to resolve?

  • shoedreamer julie keena (@shoedreamer) reported

    @FitbitSupport how do I go about getting replacement fitbit ionic that is not working, it was recalled by fit bit as it was overheating and a fire/burn hazard. Now they are refusing to replace the watch after they disabled it, customer service are not helping. Anyone help

  • Starlilies68 Michelle Justiniano (@Starlilies68) reported

    @FitbitSupport @Google Worst decision ever! Deciding to remove #FitbitChallenges & achievements to "fix" Fitbit tells me ur purposely trying to get rid of the #Fitbit community. If you expect us to get ur NEW gadget, you're wrong. Next steps will be @apple watch! FIX THIS BACK!

  • Rydanfjordan Helena Rydfjord (@Rydanfjordan) reported

    @FitbitSupport is there a known issue regarding battery life on versa 3? I’ve gone from needing to charge my watch every 4-5th day to having to charge every other day

  • MaguireValerie Valerie Maguire (@MaguireValerie) reported

    @ConsciousFilth @fitbit This was a garbage idea.

  • trisha_11241859 Trisha - I ❤: 🧬📚🦋🧠🚀☀️ #tesla (@trisha_11241859) reported

    @FitbitSupport @katrina_berry2 Why in the world would you just take away a feature without having an alternative or replacement first? That makes no sense. Whose decision was this? A lot of people depended on that help keep them in shape and healthy. Me included.

  • thelaunchm Matthew Launchbury (@thelaunchm) reported

    @FitbitSupport When are the replacements for the Fitbit challenges coming? Why delete and leave us with nothing? Fitbits are not cheap. A terrible way for you to treat your customers. A total disgrace.

  • La_serLife 😈Young Machetes😈 (@La_serLife) reported

    since @fitbit got rid of bingo and challenges and groups (u can only create them w/ ppl you friend on there) it's like...what the point. esp of premium & paying for it. all the other functions are unreliable. why did u make it so boring ?!? wtf is wrong w/ exercise bingo?!

  • skoat Scott Heaney (@skoat) reported

    @FitbitSupport @Kirstilouise88 The definition of fixing something that isn’t broken 😪An entire user base says ‘hey we like this feature, please don’t change it’…and then when you still go ahead and remove it, this is the best you can come up with for a support template? Woof..

  • MelissaBecker5 Melissa Becker (@MelissaBecker5) reported

    @FitbitSupport I’m so disappointed that the Challenges function was removed from the Fitbit app. That was the main function I had the watch for to be able to connect and compete with friends. I don’t like Apple Watches but now you’ve forced me to getting one and trash the Fitbit

  • LynnPeutherer Lynn peutherer (@LynnPeutherer) reported

    @FitbitSupport Despite receiving ANOTHER replacement charger for my Sense it is not working again. Despite being 100%charged at 10pm it was completely out of charge at 9am. I am training for a half marathon and this is unacceptable. I would like a refund

  • YellowRdTrader Yellow Brick Road Trader (@YellowRdTrader) reported

    @FitbitSupport my charge 5 alarm didn’t off again this morning. Thankfully my backup iPhone alarm saved me again. How many times do I need to reset my charge 5 for the alarm to stop working a few weeks later? When will there be a permanent fix? This issue has been know for 2 yrs!

  • AnywhereDeckCha Anywhere Deck Chairs (@AnywhereDeckCha) reported

    @FitbitSupport absolute terrible customer service. Very surprised at this!

  • LC_81 Lauren Ingram (@LC_81) reported

    @FitbitSupport Every week for the last 3 years, the work week hustle kept 3 generations of our family connected and active. We were so very disappointed to find this feature removed. Hoping this is a glitch.

  • Yzee19 Thom Parynik (@Yzee19) reported

    @FitbitSupport Created closed group, have 3 accepted users. Cannot see leaderboard. Android device Galaxy s22, up to date operating system. Please help.

  • fharper Frédéric Harper (@fharper) reported

    @pikacodes Funny enough, I had @orviwan to tone down my approach when I was at @fitbit, even when I had to flip tables, haha. So maybe we can to the same 😜

  • skzlbs alex/max 🏵 gwd (22/31) (@skzlbs) reported

    @FitbitSupport my device isnt tracking my bpm properly help

  • tlenker Tami Lenker (@tlenker) reported

    @fitbit @Michell58870424 Yes! Please share that the challenges were the only reason most of us didn’t migrate to an Apple Watch years ago. Is Google trying to close down Fitbit? This is definitely the way to do that.

  • kivayugimoto Eric Masaki (@kivayugimoto) reported

    @fitbit @Michell58870424 The weekly challenges were the only great thing about Fitbit to use. Who decided that this feature was unnecessary? Maybe now is the time to switch to an Apple Watch, as there is no reason to use a Fitbit anymore. Poor decision Fitbit. 😡

  • grumpycdnman None of Your Business (@grumpycdnman) reported

    Hey @Google please give everyone a VALID reason for killing @fitbit . Just couldn't handle real competition could you? So you buy @fitbit and then killed it. BAD PLAIN BAD. You can't force people to switch to Google WearOS. It sucks. We'll go elsewhere.

  • cryptom82041910 Elono Fuckomoto (@cryptom82041910) reported

    @FitbitSupport one problem. The hourly activity now shows 1 out of 14. My hourly activity starts at 9 am and ends at 11 pm. It is as if my Charge 5 did not record my hourly activity between 9 AM and 3 PM. oh well.

  • milliePRP millie (@milliePRP) reported

    @FitbitSupport Need help locating my versa3 watch. I was at hotel and watch has gone missing. Please help. Thank you

  • SusanWessinger Susan Wessinger Helton (@SusanWessinger) reported from Lexington, South Carolina

    @fitbit @FitbitSupport I have been trying to resolve an issue for three weeks. I have spoken to three supervisors. The last one hung up and I have been pleasant the entire time. Please help.

  • scottishwolfie ScottishWolf (@scottishwolfie) reported

    @FitbitSupport is there an issue again with Fitbit synchronisation? Watch working but phone not updating. Tried switching off / on Bluetooth but still nothing. Last time it was a problem at your end & not the only one in family with this issue.