Fitbit down? Current status and problems
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (29%)
- Device Failure (21%)
- Online Features (17%)
- Website Down (13%)
- Errors (13%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida
|
App Crashing | 5 days ago |
 St. Louis
|
Device Failure | 9 days ago |
 Grenoble
|
Device Failure | 11 days ago |
|
Paris
|
App Crashing | 13 days ago |
 Köln
|
Online Features | 15 days ago |
 Rotterdam
|
Errors | 18 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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PrOgRx (@cheekymonkeyz10) reported@fitbit Fitbits are terrible quality matched with useless customer service. Fitbit ignores widely known problems with their products (check any Fitbit Help forum). Sensors stop functioning, frequently after firmware updates, rendering the watch useless. Buy a different brand!!!!!!!
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Raygan's Cigarette 🇺🇦 (@meggypotuk) reported@fitbit I'm sadly gonna have to switch to #googlewatch now because the sense I bought a couple of months ago only holds its charge for about a day and a half. Not the first problem with your product.
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vanni di ponzano 🚴 ❤️ 🚲 (@bici) reported.@FitbitSupport sync is soooo broken. and slow when it does work! PS i am never updating from 4 and i don't give a hoot about spotify.
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Euan Granger (@EuanGranger) reported@FitbitSupport Thanks for this. The method is the same one I have been using for 4 years, so I’m well used to it by now. No error message, just either not synching at all, or noting the alarms as not synched. Will send a screenshot
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PollySolipsism (@PollySpin) reported@DouglasShrugged @fitbit I have it on the charger all evening, go to put it on and realize I put it on it upside down after having the lite for years
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rahul p (@Rahul_P1986) reported@fitbit your watch works like **** and your customer care executive works like a dump.
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Danny (@fplsickofit) reported@fitbit Goals? Your alarms STILL do not sync even after deleting the app, removing the device & reinstalling many times. Been in touch with your AWFUL customer care team for months & you’re still doing nothing to fix the problem that many people still have. SORT IT OUT and fix this!
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Fiona Mayes (@FionaMayes12) reported@FitbitSupport is there something wrong with the app? Wouldn’t sync my Fitbit, so I deleted app and started again. Now can’t login in at all and if I go on website says my IP addres is banned!
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Joanna 🦋 (@joannaspaynee) reportedDo you know if there is an issue with the sync at the moment? Tried to sync it 4 times and it isn’t working @FitbitSupport
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CK (@ecsword) reported@fitbit @FitbitSupport @FitbitUK how come you still couldn't find a fix to your black screen issue! How come you have it on all models? Big success!
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Danny (@fplsickofit) reported@fitbit I wouldn’t know because your alarms still do not sync even after deleting the app, removing the device & reinstalling many times. Been in touch with your AWFUL customer care team for months & you’re still doing nothing to fix the problem that many people still have. SORT IT OUT!
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Marketa (@marketahudek) reported@FitbitSupport I had the product in cart on the October 19, and contacted support on that day and didn’t receive any help! Not fair at all!!
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Sofiathesinger (@Sofiathesinger) reported@FitbitSupport @FitbitUK hello, i have a fault with my ******** my watch and i need to get it fixed, its under warranty as was purchased in january 2022. Can you help?
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rahul p (@Rahul_P1986) reported@FitbitSupport how on earth are you guys still selling this piece of ****?
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John Thomas (@jt2354) reported@FitbitSupport You use possibly the worst delivery service in the UK. Parcel force have had my replacement at the depot since Thursday, delivering Thursday. Purchased in July, still don't have a working device in November?
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Darla Bonk (@Darlabetzer) reported@FitbitSupport my watch still won’t stay charged. The battery drains each day all the way, it won’t stay connected to the Bluetooth and it still won’t track my sleep. Help!
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j azizee (@jazizee) reported.@FitbitSupport Hi there my charge 5 hasn’t been able to take a ‘charge’ even though it shows on the screen ‘glowing red’ that it’s charging. It hasn’t charged up at all! This is not good at all! Can someone help, I’m about to give up on Fitbit altogether!
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Claire Conditioning (@ClaireCondition) reported@FitbitSupport inspire 2 silent alarms aren’t syncing. This seems to be a common issue based on the hundreds of people on the community forum. Any ideas when this will be fixed. We’ve all done all the things and still no change.
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matthew williford (@liberalbuttfury) reported@fitbit @OdkhuuMChef5 Dumbest **** I’ve ever seen
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Danny (@fplsickofit) reported@fitbit Months sounds about right. Your alarms STILL do not sync even after deleting the app, removing the device & reinstalling many times. Been in touch with your AWFUL customer care team for months & you’re still doing nothing to fix the problem that many people still have.
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M Brixton (@mbx_mary) reported@FitbitSupport my charge 5 has stopped receiving notifications from my phone...help please?
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Dr Aislinné Freeman (@aislinnef08) reported@FitbitSupport I bought a Versa 3 this year, doesn’t hold a charge or even switch on anymore. Since I lost my receipt from the shop I bought it, is that it, too bad… €190 down the drain ….? Seems unfair that I need to keep a paper receipt when all transactions are digital?
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Evan Sutton (@3vanSutton) reportedSecond Fitbit Charge 5 that's crapped out on me in 11 months. @FitbitSupport is great and turns around warranty claims quickly, but this device is trash
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Neil Bullock 🏍️ (@Neil955i) reported@fitbit @FitbitSupport Trying to log a Charge 5 band claim, but your website function for this is not working?
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Afsoon Naderi (@NaderiAfsoon) reported@fitbit How will you help the Iranian people? The regime who you allowed at your United Nations is actively sentencing Iranians to death for peaceful protests. This illegal regime needs to be held accountable for all their human rights violations. Kick them out! #MahsaAmini
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ashley (@ashleyhillis) reported1. Too many companies don’t care about the longevity of their products - unbothered by the amount of garbage they add to our landfills. When a small part on an otherwise functional product breaks, companies should have repair and replacement options for parts. @fitbit
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Trouffman (@Trouffman) reportedSo... @fitbit is owned by @Google pushed hard down users' throat and on #pixelwatch but... Cannot "log in with Google" option. This is really inconsistent UX. At least get a set key-elements that are a "Must-have" for any app owned by Google. And Y NO #googlefit on pixel watch?
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Lerouge! (@LerougeJolie) reportedThat’s awesome support! @FitbitSupport fixed my issue by sending the replacement. I was so sad because my smartwatch was almost new…10months of use! It really compensate for me paying the premium support
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Danny (@fplsickofit) reported@fitbit Your alarms still do not sync even after deleting the app, removing the device & reinstalling many times. Been in touch with your AWFUL customer care team for months & you’re still doing nothing to fix the problem that many people still have. SORT IT OUT!
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Mahesh Agunuru (@MaheshAgunuru) reported@FitbitSupport I can't connect my Fitbit versa2 to my phone anymore, upon visiting the website, it says my IP is banned. please help.