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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (30%)
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App Crashing (28%)
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Online Features (15%)
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Device Failure (15%)
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Website Down (7%)
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Errors (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
 Parkville |
Sign in | |
| Cochecton |
Device Failure | |
| Lima |
Device Failure | |
| Tracy |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Sera
(@Meast808) reported
@fitbit @FitbitSupport good morning. I have had my Charge 5 for way under a year and I have to charge it now every 2 days. I charged it last night, wore it to sleep and now it’s down to 66% already. Can you help me? And no, I don’t have any receipts.
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Jim Dugger
(@Redmandugger) reported
@FitbitSupport write this down. You don't need my location in order to sync my fitbit. Repeat you don't need my location. The android 12 update rendered my device useless since I won't give you my location. I wont be using your products anymore. You are all perverts.
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Eunice Camille Lange
(@eunicecamillela) reported
@fitbit My fitbit is not working like the 1st one and so I called and they gave me a new fitbit and it's doing the same thing that is nothing nothing new here I do not like this you fit bit
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Gavin Melling
(@generationgav) reported
@FitbitSupport Versa 3 stuck on Fitbit logo, doing a reset by holding the button down the logo goes for 5 seconds then comes back. Tried all troubleshooting steps and nothing is working.
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👨🏼🦳 Ian - 💉💉 out of breath, out of ideas.
(@sailingbikeruk) reported
@jennycodes @fitbit What are you using to track your sleep? I had an app that did it really well but recent updates to Android seem to have broken it.
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Simeou
(@Simeou84) reported
@FitbitSupport hi, I'm having an issue with my sense screen where it seems to be shrinking and the edges of the xlosk fave are no longer visible
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MeenuJ
(@MeenakshiJ_adv) reported
@FitbitSupport My Fitbit charge 4, purchased in May, 2021, strap has broken. Can it be replaced within warranty?
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Shortdogg
(@RShort11) reported
@FitbitSupport I just said **** it and crossed my fingers, got sick and tired of wasting time on this and bought a cheap one on Amazon. Your loss. What *****’n waste of time. If you’re selling something hundreds of dollars respect your customer more and train/pk your retailers.
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Renée Kelly
(@Skepti_Schism) reported
@FitbitSupport Is there an issue with the Fitbit app? It keeps crashing out on me.
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Michelle Williams 💙
(@chellegall) reported
Is there a way to replace the ******** my little boys Ace? It has broken and I can’t see that I can buy a replacement? @FitbitUK @FitbitSupport
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Me
(@Freddiethedog79) reported
@FitbitSupport Hi, my fitbit ionic has started losing charge very quickly. I fully charge it and it's down to 24% within 24 hours. Tried re- setting it, deleting and app and everything else I've seen on line but its still losing charge. What can I do? Thanks
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carolfrombaltimore
(@cphyman) reported
I have had it with @fitbit. Lousy charging and they won’t let me cancel premium. Wtf?
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Sara 🇵🇸
(@saramsey_) reported
@FitbitSupport until when is the app under maintenance?
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Tamra Lynn
(@TamraTellsIt) reported
Pay over $200 for @fitbit Versa 2, it lasted less than a year. Junk. Of course procrastination didn’t get it replaced in the 1 yr warranty. Google tells me MANY end up with unfixable “Logo” only issue. @FitbitSupport
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nareshkanduru
(@nareshkanduru) reported
@FitbitSupport Two problems: 1. Getting a refurbished device as replacement, though I paid for new device 2. Replacement device is not working which raises questions about recertification process. Left my email address in private msg.
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Jason Allyn-Schwerin
(@jastd) reported
from
Cottage Grove, Minnesota
@FitbitSupport I have a charge 5. My screen won't turn on. I've tried the restart function via the charging cord but that doesn't work. I can feel it vibrate when I push the button on the usb cord. I've only had this for a couple weeks now. Please help!
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Nancy Fuller
(@fullerfarms) reported
@fitbit please help, My charge for refuses to recharge!
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Ian Frawley
(@ianfrawley) reported
@fitbit can someone can help me? I have had fitbits right up to my charge 4. I got my C4 on my birthday last year. Less than 12 months and it won't sustain charge or even show the screen. It occasionally shows the logo with the number 100. I am really missing it!
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Deccr
(@lDeccr) reported
@FEveryFollower @FitbitSupport Jesus, I've never seen this much issue on a fitbit, must be this model. Ive had both the Blaze and Versa 2 and theyve been just fine.
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Tyler Roost
(@TylerRoost) reported
@eddiejaoude My notifications seem at least only sometimes digested break fast sleeps uhhhh I don't even know time to fit bit fix. O yeah @FitbitSupport use know to appropriately approximate to considerable accuracy when and how long individuals will sleep to allow them better self prediction
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Sally Gustavson
(@Numinee1) reported
@FitbitSupport My husband’s Fitbit Versa has stopped showing the time. Also, there used to be two green lights showing on the back. Now there is a red and a green light. It’s only a little over a year old. Help!
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Amanduh
(@amanduhhleigh) reported
The @fitbit charge 5 has the worst charger design of any of the Fitbits I've owned
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dr. ray smith
(@RachelMaySmith) reported
I need a @fitbit that's a different kind of wearable. It registered like 1000 steps while I was sitting down having a long dinner with my friend because I gesture with my hands so much.
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DianeGB
(@DianeGB3) reported
@Dsparky120 @FitbitSupport Yes replaced no problem
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Manmohan Kashyap
(@mskashyap77) reported
Getting messages while serup my old versa device on new Android phone - Fitbit down for maintenance @FitbitSupport
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nareshkanduru
(@nareshkanduru) reported
@fitbit How do you justify sending refurbished Fitbit Sense as replacement? Replacement device supposedly re-certified but its not even working, which begs question about recertification process. Premium product itself is buggy and paywalled with an obscene price tag.
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Jenna ⚡️Magician in Training
(@JennaRexwood) reported
@FitbitSupport Thanks but no. It’s a problem I’ve had with every model for years, I don’t need assistance now I need you guys to make a hypoallergenic band option for ALL of your devices at no mark up going forward. My money will keep going to third party vendors for custom bands.
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Mellissa
(@Element_MK) reported
@FitbitSupport Thanks for reaching out. The piece that holds the band to the Fitbit center completely broke off which is weird b/c that’s never happened & I bought this one 5/27/21 of last year. I’ve know the bands to break before w/wear & tear, but not this issue with Fitbits.
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Marc Johnson
(@Hellsfire) reported
For the last day or so my FitBit Versa has been stuck on the logo screen. Not sure why or how to fix it @FitbitSupport
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Wear a mask!
(@Michael_Lasater) reported
.@FitbitSupport @fitbit is there a way to download workouts to use while offline? I am just learning and liking yoga and would like to take the routines with me when I have no connectivity.