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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (24%)
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Website Down (18%)
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Device Failure (18%)
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Sign in (16%)
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Online Features (13%)
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Errors (11%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Hamburg |
Online Features | |
 Cape May Court House |
Website Down | |
| Fort Lee |
Website Down | |
| Englewood |
App Crashing | |
| Zanesville |
Sign in | |
 Reading |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Brian May of edtwt🪐
(@Kathlee96728001) reported
@FitbitSupport The salt water won’t be an issue?
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kalvinder Singh Hayre 💛💙
(@hayrek1963) reported
@FitbitSupport why does my Fitbit charge 5 keep turning off randomly?? Why was it showing that I walked a million steps one of the days ?? Is there any thing we can do to fix these problems??
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Pradeep Kumar Sahoo
(@Pradeepsah00) reported
@FitbitSupport No.1 defaulting company,I strongly believe. No support for any repair or damage happens. My sincere appeal not to opt for this worst product.
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turnsworldtoo
(@turnsworldtoo) reported
I’m finally giving up with @FitbitSupport. My Fitbit Charge5 fully charges but then will not turn on. It was still in warranty originally and was replaced but 7 months later the same issue. Every Fitbit watch seems to last no more than 2 years. Not acceptable. Garmin here I come!
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Low grade dog food 🏋️🐭. . . 🐰🕳️
(@carnivoremouse) reported
@madebygoogle @fitbit Fitbits are garbage. Just had another one die due to failure to sync.
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kalvinder Singh Hayre 💛💙
(@hayrek1963) reported
@FitbitSupport Is the charger any better on the Fitbit charge 6 than the Fitbit charge 5 which is near impossible to use because any slight movement stops it from. Charging unlike the Fitbit charge 4 was more like a cradle #Fitbit #Google #Help
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Paul
(@pcm_starwars) reported
@FitbitSupport is there an issue wity fitbit? My android app had log out and i cant seem to get back in after entering my fitbit accont all morning?
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PJay❤️Ess❤️
(@gungirlnyc) reported
Ever since @Google bought @fitbit it turned to absolute GARBAGE. Not buying a new one every 9 months. Any recommendation for fitness trackers would be greatly appreciated!
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Reality Chick
(@RealityChicks) reported
@fitbit it not working
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Dan - Semh.co.uk
(@Semhlead) reported
@FitbitSupport @GSharks4NCL It's a vitality issue, not a Fitbit issue
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Ricky
(@CornishCracker) reported
@FitbitSupport Are you ever going to fix Aria Air scale not connecting to the app, multiple threads on your forum with this issue and it's still ongoing years later.
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lisa vann
(@lisajvann) reported
@FitbitSupport hi my fitbit charge 5 gas suddenly stopped recording my sleep data, us there anything I can try to fix this?
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G.O.A.T.
(@grewal_gary) reported
@WestLoopTom @fitbit @FitbitSupport Common issue. Mine failed after exactly one year
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lily
(@lilyanx3) reported
my fitbit stopped working for literally no reason and customer service had the audacity to say "we'll give you 35% off to buy a new device" or you can fix my less than 2 year old device??? it shouldn't stop working when i didn't even do anything to it. @FitbitSupport
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Pearl Romero
(@SD_LeftHander) reported
@FitbitSupport Thank you for the link. I checked. My phone & OS are compatible but I still have a black screen on my Fitbit. I've tried multiple ways to fix it. So far nothing is working.
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monika
(@alternatehamlet) reported
@FitbitSupport I guess that's not entirely fair. The first several times, it was in warranty and you sent me a replacement original Sense and then it developed the same issue, and you denied it was a software error caused by trying to account for the 8' flight of stairs in my house.
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shige5454
(@shige5454) reported
@FitbitSupport @FitbitSupport Restarting the device while connected to the charging cable also had no effect.I purchased the device from Amazon, and the purchase date is July 12, 2024. I am a user in Japan.Please extra help for me.
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shige5454
(@shige5454) reported
@FitbitSupport @FitbitSupport Restarting the device while connected to the charging cable also had no effect.I purchased the device from Amazon, and the purchase date is July 12, 2024. I am a user in Japan.Pleasee extra help for me.
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Carmen
(@portcitynative) reported
@fitbit @FitbitSupport When are you going to fix my streak? You made me sync to Google & took it away now I’m at 57 days & before that I was close to 600. You said you were aware of the issue & now you’ve stopped responding! Please fix it!
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Jessica
(@bayjb) reported
@FitbitSupport Hi there. I think the screen on my Charge 5 died. I’ve tried following some of the troubleshooting steps but need some extra help please.
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Michelle 💙
(@chellegall) reported
Help @FitbitSupport @fitbit My son’s strap has broken - within 10 weeks of starting to wear his Fitbit - help!
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Vicki
(@vickilcastro) reported
@FitbitSupport help. I’m a premium subscription holder. My app isn’t working barely any of the different categories are showing any activity. I tried to get chat help and it says not available. Please this has been a ongoing issue now for months and I was hoping an update
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Vicki
(@vickilcastro) reported
@FitbitSupport help. I’m a premium subscription holder. My app isn’t working barely any of the different categories are showing any activity. I tried to get chat help and it says not available. Please this has been a ongoing issue now for months and I was hoping an update
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Chris
(@hiriseclimber) reported
@FitbitSupport Having blank screen issue w/ Versa3 Won’t reset and your support number sends me to Verizon & I can’t get through What’s the deal with your support Id like a person not a damn chat
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Chris
(@hiriseclimber) reported
@FitbitSupport Having blank screen issue w/ Versa3 Won’t reset and your support number sends me to Verizon & I can’t get through What’s the deal with your support Id like a person not a damn chat
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Morgan Sydlowski
(@Morgan713317) reported
@FitbitSupport Hi there — my Versa 2 stopped working after a recent swim in saltwater. I didn’t go very deep and understood it was water-resistant. I rinsed and dried it after, but now it won’t turn on or charge. Can you help or advise on a replacement?
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bhaskar yarramallu
(@phaniyarramallu) reported
@FitbitSupport My fitbit charge5 is not working. When iam charging it On but it not working after that and not connecting to device also
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Sean Vialle
(@vialle01) reported
@FitbitSupport I bought a charge 5 Dec 2022. I’ve never had a bad drop or bump. Never showered with it or swam. In the last 6 months, it now turns off for no reason, half the functions aren’t available, like ECG, and it’s not even 3 years old?
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Kathleen A. Lynn
(@KathleenALynn) reported
When you call @fitbit @FitbitSupport for help and they keep stranding you on hold!!! Answer the phone. #DoYourJob
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Melissa Milligan
(@melmilligan) reported
@FitbitSupport is there some reason why you guys are being deliberately obtuse and resistant to helping me? I’ve been conversing with someone over on Facebook trying to get a replacement from my broken Fitbit.