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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (58%)
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Online Features (16%)
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Website Down (11%)
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Errors (6%)
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Device Failure (6%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ooltewah |
Sign in | |
 Renens |
Website Down | |
| Bowie |
Website Down | |
| La Crescenta-Montrose |
App Crashing | |
| Port Charlotte |
App Crashing | |
| Whitman |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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DeinGesicht 🍳
(@Cavalcadewhimsy) reported
@FitbitSupport @ace_jovial3112 Fix this - stop asking customers to try things that clearly aren't working.
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Lives13
(@Lives131) reported
@FitbitSupport @ace_jovial3112 I'm having this as well. Restart and reset did not resolve the issue.
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aural_scope
(@AuralScope) reported
@FitbitIN @fitbit My Versa 3 changed it's clock face every few minutes and i followed the guide to try to fix it to no avail. Restarting it didn't do anything. I would install new clock faces but then it would replace it with the default face. In the middle of a reset now.
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valerie chase
(@valeriechase43) reported
@FitbitSupport @ace_jovial3112 So many ppl having same problem so it's on Fitbit end. Getting everyone to do resets & work that won't fix it.Own the error & fix it Fitbit. So frustrated!
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Caz
(@MyopicNinja) reported
@FitbitSupport Thanks. It appears to be fixed now. Others are reporting the same. Perhaps a glitch with the update.
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Luke Kahren
(@LukeKahren) reported
@fitbit @FitbitSupport any update on the calorie tracker with the app? It’s still not working and your forum is littered with posts about it!
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Cameron Waugh
(@WaughCammy6811) reported
wife's @fitbit watch lasted 9 months. Then replacement won't charge after 9 months. Not under warranty according to @fitbit help desk. 😡
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Danny Fonseca
(@Danny41191) reported
@FitbitSupport @69_duff Having the same issue here on a Fitbit sense I have been playing with it for an hour now and about to give up since it’s clearly something on your end.
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No Thank You
(@ipa1869) reported
@fitbit @FitbitSupport Any chance you could fix the issue of there no longer being any clock face options on the Alta HR? I first brought this to your attention in May, apparently it was a known issue at that time & you’re doing heehaw to fix it.
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Cari
(@SaviChick) reported
@FitbitSupport @ace_jovial3112 Same issue here!
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ӀíԵԵӀҽ ʍՏ աíՏҽ
(@Little_Ms_Wise) reported
@FitbitSupport my Sense (barely a few months old) usually lasts about 4 days between charges. Recently it’s dropping 20-30% of its charge in a mere 12 hours. Is there an issue? #fitbit #Battery
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valerie chase
(@valeriechase43) reported
@69_duff @FitbitSupport Same problem & fitbit doesn't care keeps giving everyone excuses
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Yoav Kaufman ✡
(@yoavkaufman) reported
@doshjacks @fitbit Honestly I wanted the Apple Watch but without an Apple Watch it was a complete non option. Why I'm not a big Apple guy is a whole other conversation. I did try with Apple many times but was mostly let down most recently.
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Praveen
(@Praveen03392611) reported
@FitbitSupport Code won’t fix the issue, if a battery is aged that needs to be replaced, option is not buying a new one with code, where on earth are you following lean ? Six sigma? Recycling ? Etc
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Ceri
(@CeriMorgan) reported
@FitbitSupport Hi, I was told by somebody on web chat ages ago that a manager would email me about the issue with my Sense. Pretty sure he lied as he's lied a few times, can you check please?
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DeinGesicht 🍳
(@Cavalcadewhimsy) reported
@KingdomOfBud @FitbitSupport Happening to my versa 2 as well. I'd suggest actually finding out what the problem is rather than just resetting device
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CineMATTic CRANDALL
(@mattcrandall) reported
@FitbitSupport @Lives131 Same issue here, my sense keeps going back to "Spectrum" even though I keep trying to reset to my preferred face "SpO2 Active".
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Québecoïte Intérompu
(@Quebecoite) reported
@FitbitSupport Tonight, a lot of Sense/Versa 3 owner got switch clock face because we lost "permission" on some apps (calendar/weather/sp02) resulting in some clock face malfunctioning, and some to simply crash and be unrecoverable : "Sp02 Signature" doesn't work anymore.
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אריק בסנג'י
(@XAZwVWFc0JzPTJu) reported
@FitbitSupport hello, Unfortunately my Fitbit has stopped working and charging it didn’t affect the situation. What can you do to help bring it back to life?
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DeinGesicht 🍳
(@Cavalcadewhimsy) reported
@FitbitSupport Uninstalled the clock face too, reset, still happening. Please fix this.
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Mohit Dalal
(@MohitTheRed) reported
@LauraSabbaghCPA @fitbit @FitbitSupport Hi Laura, just to check with you any solution you got for this error ? Same issue with my wife's Versa 2 watch.
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Yoav Kaufman ✡
(@yoavkaufman) reported
@doshjacks @fitbit Honestly I wanted the Apple Watch but without an iPhone it was a complete non option. Why I'm not a big Apple guy is a whole other conversation. I did try with Apple many times but was mostly let down recently.
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Robin
(@reb8) reported
@FitbitSupport My Charge 3 has started discharging rapidly. I need to charge it every day or 2. Help!
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Sally Males
(@sally_males) reported
@fitbit @fitbitsupport versa 2 clockface reverting to one I don’t want. Followed instructions to uninstall watch and reinstall. Still not working and now not getting notifications. Loads of users having same problem. USELESS, sort it out
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🔥WB🔥
(@KingdomOfBud) reported
@FitbitSupport I think ur new updates are messing everyone up my sense watch keeps rebooting since the last update today and it's uninstalling my clock faces and putting random ones on it and then rebooting again and saying open the app to fix this then rebooting again
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Elaina Thomson
(@elaina_thomson) reported
@fitbit in the middle of your chat trying to get help for a broken watch, it has taken me days to actually get through! Try to attach a picture and it kicks me out the chat and I can not get back onto it!!!
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Emily Sloan-Pace
(@shakespeareprof) reported
Hey @FitbitSupport! Having a lot of trouble with the app. Can no longer get a precise calorie burn (ie the exact number) for each 15 min interval. The screen is unresponsive. Have updated/logged out and back in. Any help?
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Caz
(@MyopicNinja) reported
@FitbitSupport @Danny41191 Looking at the following and other tweets on here, it seems to be a common issue that started yesterday after the update and specifically affects the SpO2 watch face. None of your suggestions work unfortunately.
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hydro fit
(@hydrofit) reported
@FitbitSupport @ace_jovial3112 Same issue here @FitbitSupport it’s YOU, not us!
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PeiHsuan Chiang
(@PeiHsuan_Chiang) reported
@FitbitSupport the sad thing is that I already threw away the half melted Fitbit and the charger. It didn’t occur to me at the moment to take a photo. Not sure what support could do. I’m honestly more upset that your moderator deleted my “inflammatory” comment and didn’t address the issue