Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Fitbit problems in the last 24 hours

The following chart shows the number of reports that we have received about Fitbit by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Fitbit Outage Chart 09/18/2021 16:05

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Sign in 27.36% Sign in
  • Device Failure 21.06% Device Failure
  • App Crashing 16.54% App Crashing
  • Online Features 12.20% Online Features
  • Website Down 11.42% Website Down
  • Errors 11.42% Errors

Fitbit Outage Map

The most recent outage reports and issues originated from:

IndiaDelhi Sign in
IrelandCavan Sign in
United KingdomPaddington Website Down
United StatesBrooklyn Sign in
GermanyHamburg Sign in
NigeriaBonny Website Down

Fitbit Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • HannahPeacock18 Hannah peacock (@HannahPeacock18) reported

    @FitbitSupport So yes, you have informed me that as it’s already been replaced, you no longer offer any form of warranty on the replacement? That’s ridiculous. The previous item had the same issue! And your community sites show it’s a common fault! #tradingstandards @MartinSLewis

  • monkybike Richard Hamilton (@monkybike) reported

    Have to say there is poor support but, @FitbitSupport is a different league of poor support. Clearly a company looking at $$$ and not customer service.

  • Shalini41897374 Shalini (@Shalini41897374) reported

    @FitbitSupport I have fitbit blaze whzixch stopped working it is charging but not showing me time please help as no service center around me .

  • Sazzle_O S.K (@Sazzle_O) reported

    @gingerventures @FitbitSupport Sorry to hear that. I personally wouldn't wear the device until your skin is fully healed. I can't quite recall what products I used to help treat my wrist. It might be worth popping into the pharmacy to get advice as to what creams to use

  • Slobby1 LittleKnoxy (@Slobby1) reported

    Anyone any advice on how to not get ripped off by @FitbitSupport they respond but aren’t actually helping or resolving the issue it’s extremely frustrating #notgivingup

  • Slobby1 LittleKnoxy (@Slobby1) reported

    @FitbitSupport Well that depends if I actually get help this time so let’s see!!

  • Slobby1 LittleKnoxy (@Slobby1) reported

    @FitbitSupport annoyingly no help #rippedoff #terribleservice

  • Slobby1 LittleKnoxy (@Slobby1) reported

    @FitbitSupport terrible CustomerService #ripoff #nohelp

  • elephantsyo ElephantsYo! (@elephantsyo) reported

    Hi, @fitbit @FitbitSupport, logging a complaint that this is discriminatory against men who do not **********. It’s unacceptable that 1 of the options on my app screen is to add a tracker for my ************. Fix it. Thx.

  • Slobby1 LittleKnoxy (@Slobby1) reported

    @FitbitSupport worst rip off and service I have experienced in a long time #fitbit what rhymes with fit #S

  • AjayRamu1 Ajay Ramu (@AjayRamu1) reported

    @FitbitSupport Awaiting for response, is there any way to fix my Fitbit versa or should I take it as it's gone forever?

  • HannahPeacock18 Hannah peacock (@HannahPeacock18) reported

    @FitbitSupport Yes I’ve done all of those things. I received an in-warranty replacement a year ago (for the same problem!) and have been told that because I received a replacement, the new one has no warranty?! Ridiculous. @MartinSLewis

  • khushbumgaur khushboo Madhusudan Gaur | Life Coach (@khushbumgaur) reported

    @fitbit Hello fitbit team I baught a fitbit versa watch 2 10 months back. While charging a crack has appeared on its face. I want to claim my warranty and get it repaired. Kindly help

  • Shalini41897374 Shalini (@Shalini41897374) reported

    @FitbitSupport I am using fitbit classic but it stopped showing time where as easily charged. No service available in Lucknow , no online servicing showing arround me don't know what to say about Fitbit. Please help me.

  • Rajivsoni67Soni राजीव सोनी (@Rajivsoni67Soni) reported

    My fitbit versa2 exercise shortcut the flag icon to close on right top is not working @FitbitSupport

  • cad4374 Christine Dinella (@cad4374) reported

    @FitbitSupport Help! My Fitbit versa just stopped working!! @fitbit

  • ItsFifiMc Fiona McSweeney (@ItsFifiMc) reported

    @FitbitSupport @fitbit I have a fitbit sense since April, All was great until a few weeks ago, used to take 1 hour to charge now its taking up to 4 hours to charge, I have the port cleaned and everything and now it's not charging at all???? Can this issue be sorted ASAP

  • sallyvetnurse Sally White (@sallyvetnurse) reported

    @FitbitSupport @taylor_jo12 I am also having this exact same issue and have been told they are aware and monitoring the situation. Very disappointed as this was not a cheap watch and I’ve had fitbits for years, loyalty means nothing

  • EddyJrPogo EddyJr (@EddyJrPogo) reported

    Hey @FitbitSupport Do you still repair devices? You'd offered to fix a previous model I owned, but I opted to buy a versa 2 instead. My Versa 2 now stopped working and resets aren't working.:( Thank you for your advice.

  • HannahPeacock18 Hannah peacock (@HannahPeacock18) reported

    Nothing but problems with my FitBit charge 3… can’t see the screeen. Haven’t even had it 3 years and @FitbitSupport won’t do a thing. Not fit for purpose, AND from their community, it’s a common problem that happens to them all. #notfitforpurpose @MartinSLewis

  • JimmiStringer Jimmi Stringer (@JimmiStringer) reported

    @FitbitSupport new Fitbit versa 3 I just bought the step keeps falling off. Luckily I found it in garage.. Help

  • Scudzo1 Scudzo (@Scudzo1) reported

    @FitbitSupport Hi Fitbit. Two more examples of your poor customer service. A) receiving a bot reply. B) my wife has been on the phone with you pretty much every day, and she pretty much every day gets an email from you saying “we haven’t heard from you in a while, so we’re closing your file”.

  • nishaJD #BBCAN9 24/7 (@nishaJD) reported

    .@FitbitSupport my versa 2 screen stopped working.. again. This is my 2nd versa 2 screen to stop working. I had the first under a year and this one since MAY 2021 and its already not working...again. And now its not under warranty.

  • lXlRANGERlXl RANGER (@lXlRANGERlXl) reported

    @FitbitSupport Hello there.. I purchased a fitbit versa 2 less than 12 months ago and the side button won't work anymore. I purchased in argos and still have my receipt but the store said I should contact you guys. Can you help me?

  • ned_connell Ned Connell (@ned_connell) reported

    @FitbitSupport It counts more. Waaaaay more. I went through troubleshooting with support a month ago and they said it is a known issue. I’d like this fixed.

  • MinhasSonal sonal minhas (@MinhasSonal) reported

    Hey @FitbitSupport @fitbit Its been a month I have been chasing you to help me with first a green screen on my versa 2 and then a failed heart sensor. My versa started showing trouble after installing an update and never recovered.

  • kate_meighan Kate Meighan (@kate_meighan) reported

    @FitbitSupport Hi my first Fitbit ordered was not working. I asked for my replacement to be delivered by today. Leaving the country tomorrow. They are saying nothing they can do. Irish support number not working

  • AndyBraescu Andrei Braescu (@AndyBraescu) reported

    @AnnParker49 @FitbitSupport Hi Ann, did they solve your problem? I'm still waiting from July for a substitution...

  • ned_connell Ned Connell (@ned_connell) reported

    @FitbitSupport my versa3 is ridiculous. My charge 2 counted floors way better than this. I need this fixed, a replacement, or a refund. It doesn’t matter that this is a “known issue” - my device doesn’t work!

  • footballmom62 Silvia Bettencourt (@footballmom62) reported

    @FitbitSupport having issue accessing the sections to log my activity food And water