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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (19%)
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Sign in (12%)
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Website Down (12%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Vinod Shankar 🧔🏾 🐳
(@almostaghost) reported
@FitbitSupport Same problem. It started when the app updated this weekend. Have quit and restarted. Stopped working immediately after that.
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Gleb Ivanov
(@ivoglebe) reported
@FitbitSupport after less than a year in use my Charge 4 has developed multiple scratches on the screen surface. It is annoying and bring down the value of owning an otherwise good device
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport Broken at one of edge
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DanieleG
(@OSA_57) reported
@FitbitSupport Hi, when I measure REAL HR during training session is say 130, Charge 4 says 60....So there is an issue with my device, deviation is more than 100%! I tried everything.... Please help
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Heisenberg 🏴 #MUFC 🏴
(@WY4TT_11) reported
@FitbitSupport @pedromontalvo6 I have same issue did you resolve it?
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heidi walton
(@strudledoodle) reported
@FitbitSupport @Alice75349572 Same problem I have but they’ve said I haven’t been active when I know I have and have sent photos of the exercise part on app which shows it!!!
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Emily van Lierop
(@Emzyne) reported
@fitbit I contacted you on 3 Jan with an issue, followed up numerous times on numerous channels and no resolve. That's disappointing.
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Patricia Young
(@youngcjpl) reported
from
North Vancouver, British Columbia
@FitbitSupport so I received and set up my replacement Fitbit capsule yesterday. With help from Fitbit I got it set up, but today, yet again, not receiving text messages and my iPhone shows that it is connected to 2 charge 4’s! What do I do now?
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Nikhil Shinde
(@Nikhilshinde_29) reported
@fitbit @FitbitSupport @FitbitIN worst support as my wife has been chasing you over emails over malfunctioning of her versa 2 which was bought 10 months back..#Disgrace
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RubyChoodays
(@RubyChoodays) reported
@FitbitSupport hi, my alta HR won't charge and instead vibrates constantly when plugged in. Have reset but hasn't resolved the issue.
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Jessica Barker
(@JessicaAsksWhy) reported
@FitbitSupport my Versa 2 won't charge. I bought a new charger and that didn't help. Please advise on next steps. The watch is dead so I am not able to do a reset. Thanks.
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Mark Adams
(@grizzlymw) reported
@fitbit it for 2 months...very very frustrating...can I return it if no fix / patch coming....or can I have my money back or another one that works properly..or do I go elsewhere? I don't undersatnd how you can still be marketing and selling them when you know you have a problem.
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Nicholas Adam
(@schneider573) reported
@FitbitSupport @fitbit I'm done. Please send me a return label. I'm not evening opening your new watch I just got because your support team is terrible!
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport my fitbit screen got broken, please let me know how to replace it
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heidi walton
(@strudledoodle) reported
@FitbitSupport @Mary54307929 I had the same problem
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Erna kuenen
(@erwtje) reported
@FitbitSupport my Fitbit suddenly ( from lasting 4-5 days) doesn’t even last a day after a full charge. Have reset it it ( as have had this problem about 4/5 times now) and slightly better but still only half full after one night ( after charging to 100% and putting it on at 11pm
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Mary
(@Mary54307929) reported
@FitbitSupport my Charge2 has stopped recording active minutes. Example I had 12,875 steps and 0 active minutes. Any suggestions on what the problem might b?
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Niccole Weaver
(@kandeebar1) reported
@FitbitSupport mine is still not working. I'm very disappointed that my charge 4 and the app dont sync. I didnt pay for premium for a year and stop working after a month. It better get fixed or I want all my money back. I should have gotten a knock off. Would of been better.
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beenzmcthomson
(@beenzmcthomson) reported
@FitbitSupport Since updating to 3.37.1 my fitbit has started completely draining from full charge in matter of hours. All support pages say turn off All Day Sync, but this option has disappeared with 3.37.1. Please advise how to stop battery drain issue now, device is barely over a year old!
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Odditorium
(@Odditorium) reported
@FitbitSupport The aria air RARELY syncs on it's own. Get used to: going into app settings, force stop, clear cache, restart app. Soooooo tedious, too frustrating. Terrible experience daily. Not worth it.
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Mark Adams
(@grizzlymw) reported
@fitbit Please help...I have been onto tech support, via web chat, because my charge 4 won't sync....apparently there is a glitch with them, as I was told my your suport team...this has now been ongoing for 10 days...when is there a fix / patch coming?.I have only had the Fitbit
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport It broken while doing exercise
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DanieleG
(@OSA_57) reported
@FitbitSupport I have read all Fitbit tips on HR monitoring..."Differences between heart-rate readings on your device and on exercise equipment are likely due to wrist or hand position. Make sure the back of your device is in contact with your wrist and that your band is snug.." Please help
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heidi walton
(@strudledoodle) reported
@FitbitSupport Poor generic response, my active minutes have not changed since 09:00 and I HAVE been active
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adrian
(@aows) reported
@FitbitSupport Just updated the app (iOS) and now it won’t load. I hope you are aware of this issue.
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David Pietrz
(@DavidPietrz) reported
@FitbitSupport will you replace my Charge 3 that is out of warranty that suffers from the common screen too dim problem? I can't use this darn thing and it was pretty darn expensive just to toss it away within 2 years
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Mark Nash
(@Nashrthedrummer) reported
@dhlexpressuk I'm waiting on a replacement @fitbit and when I enter the tracking code provided by fitbit I get an error saying "Sorry, your tracking attempt was not successful. Please check your tracking number. " Can someone help please.
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Janine Pitcher
(@JaninePitcher) reported
@FitbitSupport I tried all of that several times, sent all of this info on Saturday.. .and basically I have the newest update etc but still not working.
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Monstrosity Deluxe
(@XoaGray) reported
@Sifuri_Ibex @fitbit Yeah, they seem to always crack or break. I'm a fan of stainless after the last band I had, but leather is nice too. If you can find real leather. These things always have proprietary bands, which doesn't help.
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Karen Locking
(@KarenLocking) reported
@RobJefferson @fitbit Audiobooked in up didn’t I, not too bitter either. Yeah not so bad thank you .... made some difficult but necessary decisions linked to Stus work. Fun times still xxxx How are you? And what podcast floats your boat at the minute?