Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 15 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kim
(@klachance18) reported
Ok, @FitbitSupport I've got a 001 error screen on my Charge 3. I've been to the support community and tried restarting - no go...I'm out of ideas. You got anything brilliant?
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Kelly Long
(@kellylong21) reported
My @fitbit Sense notifications disconnect every night. Told them about the problem and they said to force quit the app so now I have to do that every morning to receive notifications on my smart watch. Really disappointing.
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Diana 🇨🇦
(@MsDee73) reported
Riddle me this, @fitbit. My house is 1 1/2 stories; my bathroom is on my top floor. I must've went up and down 14 stairs at least 10 times today, but my tracker says zero. Why is that?
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MissAnthrope
(@MissAnthropeDFW) reported
@FitbitSupport I "replied" to you via email multiple times since YOU started the email string on 7/10 to see if the "issue" was resolved. It WAS not and IS not. And today... I finally heard back nearly a month later (Really?) and it wasn't even about the right issue!
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Kirsten Joan
(@Kirsten143) reported
@FitbitSupport sleep tracker isn’t syncing is there an issue?
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BitBlock Systems, Inc. - Call us 604.629.8338
(@bitblocksystems) reported
Hey @FitbitSupport - calling you guys out here. I don't need help, I've given up after the last experience. I've bought a Garmin, but as promised, the reasons are now documented. You did get me started on the road to fitness but you've let me down too often. So long, farewell.
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Al-Nour
(@Q8lady88) reported
@FitbitSupport If i have issue with my fitbit versa 3 it locked and should open with i phone but i forget passward and i erase the watch from my account to install again but this not worked please i need your support
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laura
(@ldmias) reported
@FitbitSupport can you help me set my versa3 to add day sync. I can never use find my phone etc as isn’t syncing automatically . Thanks
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👾🤜🏻🤛🏻🧐
(@dammit_collins) reported
Well, it's been a full month since @fitbit @Google said they'd get back to me about an escalated support issue, and it's not happening. Remember that when you're shopping health trackers - Fitbit doesn't care if they ruin your purchase just to force to you buy more.
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Gifford Rocha
(@gifford001) reported
@fitbit you sell your products in India but is there no service center in India. What if my watch is out of warranty and has a broken screen where do I get this fixed? Tried @FitbitSupport but all they recommend is for something that is software based. I have a hardware issue.
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Jun-jun Lapid Lozada
(@jun2lozada) reported
@FitbitSupport Hi Good day please help me to solve the issue for my fitbit blaze i just want to change the clock face but in my fitbit apps account that i download to my iphone xs max the clock face menu is empty nothing to choose
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Diego Frisón
(@diego_frison) reported
@FitbitSupport hi, I’m trying to set up the wallet on Ionic from my iPhone X but I’m getting an error “unexpected error” I’ve tried several times and different days but still the same. Any idea? Thanks :)
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Kyle Ladd
(@NXMVD92) reported
@fitbit your wallet system is an EXTREME disappointment. Like more disappointing than any other electronics I’ve ever used… you don’t accept USAA, NavyFederal, Venmo debit or cash app debit. When I look at the list of banks you DO accept, I’ve never heard of them. Fix it.
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Benjamin Tayehanpour
(@konaya) reported
from
Danderyds Kommun, Stockholm
@FitbitSupport The recent firmware update for my Ionic seems to have rendered the pulse sensor inoperative. Is this a known issue?
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lynco
(@lyncockerill) reported
@FitbitSupport My Fitbit Alta of 2 yrs has stopped working. It comes alive when plugged to charger. I looked on line & it says use a propped Fitbit charger & press button on it to reset it. I have the original Fitbit charger that came with it & there is no button on it. Help?
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