Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Paulo Jabali
(@JabaliPaulo) reported
@fitbit Thousands of people waiting for a refund, because Ionic could burn your wrist. Fitbit promised to pay in 3-6 weeks, which is a complete lie. Don’t buy this terrible watch. Go Apple and feel respected. #FitbitIonicRefund #FitbitFails
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Dog Lover
(@WildAlphaWolf1) reported
@FitbitSupport Cant login to app
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Heather Warner
(@Hwarnerhomes) reported
@FitbitSupport You really fail with customer service. I should not have to sit on chat for over an hour with no results and then call the help line and be asked to redo what was already asked, look at the chat history to see I have already completed tech support tasks.
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Marcus
(@marcus2081) reported
@FitbitSupport are your servers down, can't load watch face.
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Ollie44
(@Ollies44) reported
@FitbitSupport hi unable to change user settings on the website appears broken
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Truman
(@JournoPeter) reported
@FitbitSupport my Fitbit inspire hr has broken where the strap meets the unit. Tried to do live chat but website doesn’t work. What can I do to get it fixed?
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@lotsford @Tombeau1972 @fitbit No I have heard several people say that and fitbit replied, if that was issue by the refund center it can’t be changed.
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🦄
(@lotsford) reported
@ShaunStent @Tombeau1972 @fitbit That's terrible. I won't be going through with a refund if I'm getting google tokens ffs
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عــمّــار عـثـمـان
(@AMMARU92) reported
@fitbit It's looked very bad 👎
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Gemma Hart
(@GemmaHa41565514) reported
@fitbit I am trying to get a replacement strap through your support centre but the site isn’t working properly. Can you help? His ace 2 band has snapped and is less than a year old
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Unacceptable Fringe Dude
(@used2bnormal) reported
Just want to say thank you to @FitbitSupport, they were able to help me get a change in the app to make user experience better. Normally companies this size ignore the little guy but not Fitbit.
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Mich 😈
(@Michelleseanor1) reported
@FitbitSupport please can you advise why my account has disappeared? I have logged in to update my steps to find I am logged out and can no longer login, even account recovery will not work? I cant even speak to someone one line because you need to log in? #accountrecovery
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vintagerose
(@vintagerose) reported
@fitbit how do I fix clock error on my device, I’ve tried everything
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Barri Anne Brown
(@barrianne) reported
@FitbitSupport please help. I’m traveling and heart rate not registering on app
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💖💜💙🖤🤍💜
(@5dayslayer) reported
Context: this is the second time in less than a year that I’ve had this exact same issue. The first time @fitbit sent me a replacement, but their warranty only covers the first Fitbit not the second one, so when it happened again its like “tough luck give us $$$ for a new one”
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