Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Valencia | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Brittany | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Raquel Adamus (@RaquelAdamus) reportedWow @fitbit @FitbitSupport that’s how you treat customers? I have a Versa2 that is only 3 months old not working properly. I just got off the phone with a supervisor who told me there’s nothing they can do about it, it’s a software issue. Won’t replace my watch either!
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Raquel Adamus (@RaquelAdamus) reportedWow @fitbit @FitbitSupport that’s how you treat customers? I have a Versa2 that is only 3 months old not working probably. I just got off the phone with a supervisor who told me there’s nothing they can do about it, it’s a software issue. Won’t replace my watch either!
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K e l l y (@barbiekellys) reported@FitbitSupport Is there an issue at the moment? I’ve not been able to sync my sons Ace 2 for a couple of days as my phone is ‘looking’ so it can sync. Same with my Luxe today. I’ve restarted both devices which hasn’t helped either.
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pallavi sanyal (@magicvelcro) reported@FitbitSupport @FitbitIN oh and your chat customer care was totally useless. They said someone will email me. when asked when they said don't know! This is so terrible. I can't believe @Google acquired this junk
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Mitch Mitchell (@Mitch_M) reportedIf some of you are having trouble connecting your @Fitbit to #Myfitnesspal, it's probably because you haven't okayed all the new terms and conditions from #Myfitnesspal. One of those conditions say you agree to give them information on your friends; I refused so I can't connect.
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Dave Griessmann (@dgriessmann) reported@MyFitnessPal your app still is broken with @fitbit - whatever maintenance you're doing you should undo! It's not working.
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melissa graeff (@melmarathon) reported@FitbitSupport trying to reset my step moms Fitbit. Wrong email input and doesn’t know the password. Please help.
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John Liddell (@lijdodhenll) reported@I_am_Colleen19 @fitbit My @Garmin stopped holding a charge after a couple years and they replaced it. That device had an issue with its screen so they replaced it. They've been awesome to work with and totally stand by their product.
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Maeka (@MaekaGaming) reportedIt's been a month since I sent my #Fitbit Luxe in because it was broken. Still waiting for the replacement @fitbit @FitbitSupport. 😔
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indermamc (@indermamc87) reported@FitbitSupport : Super disappointed on your apathy and worst customer experience. Inquiry No: 42978845 #Fitbit #CustomersShouldNotPayForYourGlitch
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Fabrizio Caputo (@CaputoFabrizio) reported@FitbitSupport I sent 20 emails receiving the same answers. The customer support is the worst I've seen. If you want, search my case, I'm tired to lost my time (and money, spent for this bad tracker) receving no support, suggesting to follow the guide on your site, with nobody went in deep.
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MRB (@mrenb7) reportedAny @fitbit & @MyFitnessPal users amongst my mates here? My Fitbit randomly disconnected from my MFP on its own a few days ago, and I've followed the directions multiple times to try and get them reconnected, but nothing is working. Anyone what had the same issue? Very annoying!
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Mark Sunshine (@MarkSun1962) reported from Ardsley, New York@FitbitSupport On my cell phone when click on photo with the 5 of 14 it goes to the spinning circles (still shot) photo and not past to the data. A power off restart of my cell did not help, nor did an app update 3 days ago, or force stop. It works fine on my tablet. Help, Mark
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▪️Neil H▪️ (@neilhamshaw) reported@fitbit Sense is a bit of a let down. Battery life is less than advertised, and most apps/widgets need a phone nearby/unlocked/synced to be able to operate. Ah well. #Fitbit #Sense
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Sqemma85 (@sqemma85) reported@fitbit Happiness? All my happiness has gone after my experience with your poor devices and and even worse customer service! Devices that malfunction after less than a few months and customer service that refuse to offer a suitable resolution unless you pay more money!
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