Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • trisha_11241859 Trisha - I ❤: 🧬📚🦋🧠🚀☀️ #tesla (@trisha_11241859) reported

    @FitbitSupport @katrina_berry2 Why in the world would you just take away a feature without having an alternative or replacement first? That makes no sense. Whose decision was this? A lot of people depended on that help keep them in shape and healthy. Me included.

  • cryptom82041910 Elono Fuckomoto (@cryptom82041910) reported

    @FitbitSupport one problem. The hourly activity now shows 1 out of 14. My hourly activity starts at 9 am and ends at 11 pm. It is as if my Charge 5 did not record my hourly activity between 9 AM and 3 PM. oh well.

  • nattytude Nattytude (@nattytude) reported

    The whole of twitter is shouting that #Fitbit is now **** / pointless without challenges and @fitbit @FitbitSupport @FitbitUK aren't listening! Put them back on until you have sorted their replacement!!!

  • thelaunchm Matthew Launchbury (@thelaunchm) reported

    @FitbitSupport When are the replacements for the Fitbit challenges coming? Why delete and leave us with nothing? Fitbits are not cheap. A terrible way for you to treat your customers. A total disgrace.

  • ASchulz67 Anna Schulz (@ASchulz67) reported

    @FitbitSupport My Versa3 will not turn on, is a dead black screen despite restarting and rebooting. This device is very gently used and worked perfectly up until last night. I was able to restart it last night and it was working all to have it repeat the problem again today.

  • YellowRdTrader Yellow Brick Road Trader (@YellowRdTrader) reported

    @FitbitSupport my charge 5 alarm didn’t off again this morning. Thankfully my backup iPhone alarm saved me again. How many times do I need to reset my charge 5 for the alarm to stop working a few weeks later? When will there be a permanent fix? This issue has been know for 2 yrs!

  • scottishwolfie ScottishWolf (@scottishwolfie) reported

    @FitbitSupport is there an issue again with Fitbit synchronisation? Watch working but phone not updating. Tried switching off / on Bluetooth but still nothing. Last time it was a problem at your end & not the only one in family with this issue.

  • tlenker Tami Lenker (@tlenker) reported

    @fitbit @Michell58870424 Yes! Please share that the challenges were the only reason most of us didn’t migrate to an Apple Watch years ago. Is Google trying to close down Fitbit? This is definitely the way to do that.

  • Yzee19 Thom Parynik (@Yzee19) reported

    @FitbitSupport Created closed group, have 3 accepted users. Cannot see leaderboard. Android device Galaxy s22, up to date operating system. Please help.

  • LynnPeutherer Lynn peutherer (@LynnPeutherer) reported

    @FitbitSupport Despite receiving ANOTHER replacement charger for my Sense it is not working again. Despite being 100%charged at 10pm it was completely out of charge at 9am. I am training for a half marathon and this is unacceptable. I would like a refund

  • SusanWessinger Susan Wessinger Helton (@SusanWessinger) reported from Lexington, South Carolina

    @fitbit @FitbitSupport I have been trying to resolve an issue for three weeks. I have spoken to three supervisors. The last one hung up and I have been pleasant the entire time. Please help.

  • La_serLife 😈Young Machetes😈 (@La_serLife) reported

    since @fitbit got rid of bingo and challenges and groups (u can only create them w/ ppl you friend on there) it's like...what the point. esp of premium & paying for it. all the other functions are unreliable. why did u make it so boring ?!? wtf is wrong w/ exercise bingo?!

  • tigerrrboy James (@tigerrrboy) reported

    Feel like pure **** just want #Fitbit workweek hustle back @fitbit

  • kivayugimoto Eric Masaki (@kivayugimoto) reported

    @fitbit @Michell58870424 The weekly challenges were the only great thing about Fitbit to use. Who decided that this feature was unnecessary? Maybe now is the time to switch to an Apple Watch, as there is no reason to use a Fitbit anymore. Poor decision Fitbit. 😡

  • amynluv 🏳️‍🌈🎭 amynluv 🦓🥄 (@amynluv) reported

    I got my first @FitBit & am in a really bad mood, so I did the "Reset Your Bad Mood" Mindfulness session. It didn't help at all, because it kept giving instructions to breathe through my nose, which...ALLERGIES...so it just made me more stressed.

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