Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Versailles, KY | 1 |
Saint Clairsville, OH | 1 |
Florence, SC | 1 |
Longquan, Shanxi Sheng | 1 |
Clearwater, FL | 1 |
Carrollton, OH | 1 |
Charlotte, NC | 1 |
Düsseldorf, NRW | 1 |
Cavaillon, Provence-Alpes-Côte d'Azur | 1 |
Tampa, FL | 1 |
Milwaukee, WI | 1 |
Pataskala, OH | 1 |
Kenney, IL | 1 |
Ingelheim am Rhein, Rheinland-Pfalz | 1 |
Monmouth, Wales | 1 |
Port Moody, BC | 1 |
Jackson, TN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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isit.zzz (@PalS58256178) reported
@FitbitSupport app is acting funny even after update, not able to reset my password either. This looks really bad, any idea?
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Miss Beth, AKA LilDiva12💙 (@lilkaraokediva) reported
@FitbitSupport if inspire3 performs as bad as inspire 2 I will be returning it. Once again I have no sleep data, which is why I decided to go ahead & buy an inspire 3. You get 1 more chance, & then, after years & years of being a loyal Fitbit fan I’ll drop you like a hot potato!
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Cherise Challenger (@challengerlaw) reported
@FitbitDev @fitbit @FitbitSupport - why are you removing the challenges and adventures?! That’s a terrible idea! I like the competitive nature with my Fitbit friends to get in my steps. And that’s really the only reason why I didn’t get an I-watch. I joined 10 years ago!
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Davels UTC (@davels) reported from Spelthorne District, England
@fitbit @tunabully1 Terrible decision. Please reconsider
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Dr. Maren Podszun (@MC_Podszun) reported
Idea for @fitbit... Can you please make a parent setting in the app so the sleep score doesn't constantly say poor but rather says congratulations - you woke up only 4 instead of the usual 8 times a night? @Momademia
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Navs (@navs888) reported
@fitbit need to do better, i have had multiple fit bits over the last 6 or 7 years and the straps always break, but i have a cheap @Casio_USA watch from 20 years ago and no issue with that, up your game fitbit, you shouldn’t expect users to buy £25 straps every 2.5 years.
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Samantha (@superbadsam) reported
@FitbitSupport my versa2 suddenly stopped recording my sleep patterns, help! Nothing has changed.
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Anand Duvvuri (@anand_duvvuri) reported
@FitbitSupport @fitbit Hey @fitbit I have trying to help a friend with a fitbit recall. We have logged a claim and my friend has not got the evoucher that they were supposed to get. I have been in touch with Fitbit support to no avail. They had asked to get in touch with expert inquiry but no answer.
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Jess Ackroyd (@JessAckroyd) reported
@FitbitSupport I haven't had a DM. The DMs in my inbox are from previous correspondence on this issue.
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LB (@fairywhimsy) reported
@fitbit @OnlyAlice I keep seeing this stock response, what does this even mean @fitbit?! These challenges are vital to so many of us. Why are you removing them?! If you remove this feature I know of dozens - from the large scale challenges I help run - who will quit and just head over to apple.
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lilly bowes (@blackpearl161) reported
@FitbitSupport @fitbit Hi Help I HATE MY FIT BIT WITH A PASSION its charge 5 I got it to log sleep and heart Its uselessss The band is uncomfortable Performance crap Time didplay UGLY UGGGGGH The menstrual thing in your face….. Having lost ****** to cancer this infuriates me i hate it waste of $$
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𝕄𝕚𝕜𝕖 𝔸𝕟𝕥𝕙𝕠𝕟𝕪 (@incrazilysane) reported
@fitbit @FitbitSupport can you please fix the issue where mindfulness sessions from Sense don't reliably sync to the app? I've done all of the workarounds (reboot the watch, reboot the phone, turn Bluetooth off and back on, force stop the app and restart, etc...)
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Devon (@its_Holmes) reported
@fitbit killing off the Challenges feature is probably the tipping point that will cause me to get an Apple Watch. That is such a simple feature to keep around with limited maintenance. Give me a break.
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Barbs (@Babsalosa) reported
@fitbit Hi, I wonder if you can help my strap has broken off my Fitbit which is weird as it just snapped off. Do you do repairs? Also the surface has a few marks on it so was wondering do you replace the screen? Hope you can help :)
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Rochelle Flynn (@cargirl579) reported
Bad move @fitbit! The challenges are the whole reason I bought a Fitbit instead of a Galaxy watch! I will be canceling my premium account as soon as your challenges end, and I'll transition myself - and the 6 people I bought Fitbits for - to another brand.