Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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#ThisIsGettingNormal
(@ladeyday) reported
@LaurieDefender Also men on the @fitbit app. Or on oil rigs. And all single fathers whose wives died in either a car crash or during child birth.
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Penne Smith
(@SmithPenne) reported
@FitbitSupport Ever since the update my Versa 2 is not tracking my heart rate correctly during exercise. I have reviewed the forum about this and attempted all suggestions including adjusting where it is on my arm, resetting back to factory settings, etc. Please help!
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NoneofYourBusiness
(@ivorytowerposts) reported
@FitbitSupport Fitbit app refuses to sync with my Versa 2 all the time even in my own house and my Versa 2 refuses to update steps properly when the app isn’t turned on. Fitbit seems like a waste of money at this point. The problem did not exist last week.
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Chris Canesso Teammate
(@ccanesso) reported
@parkjames @fitbit @FitbitSupport - Over the last 10 days, I have received the worst support possible, placed an order under a promo of 2 day shipping & they sent USPS ground with no delivery date, with no help by CSA and Escalation team saying my fault, I placed another order
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Herchenroder 😷
(@Herchenroder) reported
@DogsRulex1000 @fitbit It’s tough to get 10k being a software guy sitting in a chair for 9 hours a day. I’ve found doing house chores instead of sitting down after work helps a lot. Also walking if I’m on a conference call is a real nice hack.
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Trish
(@Trish58033088) reported
from
Wellington, England
@FitbitSupport hi I am having trouble with my inspire 2, the notifications have stopped working and even though I have tried everything with Bluetooth etc it will not vibrate when I get messages or calls, any ideas please
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$ PLJ 🧢🤡 ( B⚠️NNED twice x2 from Facebook)
(@RealParkerJ) reported
from
Chicago, Illinois
@FitbitSupport you guys are so trash
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Judit
(@elwenion) reported
@FitbitSupport showing all nice on public and no help in DMs.. people don't be fooled
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ZeniaLady
(@zlhiggins63) reported
@FitbitSupport i just bought a Versa last week. It does not hold a charge for more than 8 hours. What is the problem?
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🦋kitana🦋
(@kitanadoyle) reported
It is incredibly disappointing after waiting 1 month since seeking my refund even though all info was supplied to @FitbitSupport. Now I know why customer care gets a bad rep with customer service as bad as this.
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Adele norman
(@adele2014) reported
@FitbitSupport my tracker keeps losing charge very quickly! Help!
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Mohit Sharma
(@mohitcci) reported
@FitbitSupport HI, my charge 3 is showing black lines on display and is not holding charge of battery, it goes from full battery to 0 in 3 to 4 hrs. Tries rebooting but of no use. Charge 2 is still going on well. Pls help.
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Bridget, PhD, RD
(@BwantsthePhD) reported
@RealParkerJ @fitbit @FitbitSupport Agreed. I tried for about a month to get an issue resolved, then crossed over to apple
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Chris Canesso Teammate
(@ccanesso) reported
@parkjames @fitbit Evening Sir, I am sorry to say, I have experienced the worst service by your company and I am a loyal customer for over 5 years.... Not cool..!!!!
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Frances Maxwell
(@francesmx) reported
Gutted that @fitbit's smartwatches don't allow offline music storage. I wanted to replace my Apple Watch (Fitbit's software is much more fun), but it'd be a downgrade if I have to then run with a phone. And I'm not going to sign up to @Deezer when I have a @Spotify account :(
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