Fitbit

Fitbit Outage Map

The following outage map shows the most recent locations worldwide where Fitbit users have reported their issues and outages. If you are having an issue with Fitbit and your area is not listed, make sure to submit a report below



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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Fitbit Most Affected Locations

Outage reports and issues in the past 15 days originated from:
Location Reports
Hamburg, HH 5
Dortmund, NRW 4
Berlin, Land Berlin 4
Lausanne, VD 4
Bremen, Bremen 3
Kiel, Schleswig-Holstein 2
New Delhi, NCT 2
Beirut, Beyrouth 2
Edermünde, Hessen 2
Sydney, NSW 2
Philadelphia, PA 2
Nottingham, England 2
Frankfurt am Main, Hessen 2
Tamarac, FL 2
Oldenburg, Lower Saxony 2
Bonn, NRW 2
Aguascalientes, AGU 2
Hanau am Main, Hessen 2
Nürnberg, Bavaria 1
Tolworth, England 1
Kettering, England 1
Haywards Heath, England 1
Carquefou, Pays de la Loire 1
West Bromwich, England 1
Dún Laoghaire-Rathdown, Leinster 1
Rödermark, Hessen 1
Spring, TX 1
Dresden, Saxony 1
Central, Central and Western District 1
Würzburg, Bavaria 1
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Fitbit Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • shelly-anne cupid (@arrowgirl) reported

    @FitbitSupport I need your help please. I purchased a Fitbit Versa 2 on May 4, 2020 but noticed today that the face of the watch is coming detached from the frame. Is this something that can be fixed?

  • Sarah Bennetto in Melbs (@sarahbennetto) reported

    @drasticsturgeon @FitbitSupport @FitbitUK I used their Chat Live service on their “contact us” page, and it was phenomenal. They did troubleshooting with me, then confirmed it was a weird problem with the FitBit and arranged to send me a new one! Are you inside your warranty period?

  • Susan Cambier (@susan_cambier) reported

    @FitbitSupport my sleep is not being monitored for last 4 days. Neither is exercise shown on the app though device shows steps. Battery charged. Sensor clean. Wearing snug but not tight. Help

  • Springinkerl (@Springinkerl28) reported

    @FitbitSupport Thanks. My messages are no longer in the support chat. Sorry. It’s been going on for such a long time. I seriously have lost patience - pls let me know how I can contact you so you can help me pls. Thanks

  • G.S. (@gsmontrose) reported

    @FitbitSupport I am SO DISAPPOINTED in my Fitbit Ionic and support. This is my second Ionic. The first one did great, lasted over five years. This one is not working properly. Often doesn’t record sleep, and very rarely does it actually notify me of incoming texts. Weeks working with support

  • Steve Crapper (@scrapperuk) reported

    Started taking @goustocooking meals again to see if it can help accelerate a bit of weight loss. Tasty, quick, easy recipes but no barcode to scan to quickly log against @fitbit or @MyFitnessPal. Disappointing. A missed opportunity

  • C.J. (@cjIsALock) reported

    @FitbitSupport ...night and awake for hours. The numbers are showing no difference between the two. Therefore, I question either how they are measured or their error bars.

  • Nicky Henwood (@henwoods1) reported

    @FitbitSupport can someone help me please

  • hazel hryb (@HazelHryb) reported

    @FitbitSupport @fitbit please can someone help I have a fit bit that is less than a year old and the rate monitor has stopped working . will this still be under warranty ? As now the watch isn’t fit for the purpose I need it for Thanks

  • Blossimo🌼 (@MaisieDancer) reported

    @FitbitSupport Hi- trying to fix my elderly dads Versa2. The battery ran down. Now recharged but it’s stuck on yesterdays date and the wrong time. I’ve synced it several times. Time zone is correct.

  • The__Farmster (@The__Farmster) reported

    @fitbit @FitbitSupport @FitbitUK Me: Walks up 4 flights of stairs quickly, that takes me up two floors. My fit bit: “0 floors”. (The next day) Me: Has done nothing so far this morning, other than crawl out of bed and sit down. My fit bit: “3 floors”. Seems a bit odd.

  • B Taylor (@twitster29) reported

    @FitbitSupport It’s beyond that. You asked for info which I gave. Then Gave me generic advice that didn’t work. Then sent me a customer satisfaction questionnaire which I responded with “very dissatisfied”. Is there anything else you will do? This is not an individual issue. It’s your system.

  • Sanjay Sharma (@SanjayS68888740) reported from New Delhi, National Capital Territory of Delhi

    @fitbit Hey fitbit, I need to repair my watch purchased about an year ago. Where is your service centre in New Delhi / NOIDA. The number given on your website is not responding. Please help!!!

  • Ross Wolfe (@RossWolfe10) reported

    @FitbitSupport Why can’t I just order a replacement today for your faulty product it’s not just me it’s my partners too that has the same issue why can’t I just go to the online store and order a replacement? And not get fobbed off with a refurbished second hand one ?

  • JannRonn (@jannronn) reported

    Sent my @fitbit watch for the 2x for the same problem (draining battery) and I still don't have my watch. @Apple watch commercials are looking really good because customer service at @fitbit is horrid


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