Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Versailles, KY 1
Saint Clairsville, OH 1
Florence, SC 1
Longquan, Shanxi Sheng 1
Clearwater, FL 1
Carrollton, OH 1
Charlotte, NC 1
Düsseldorf, NRW 1
Cavaillon, Provence-Alpes-Côte d'Azur 1
Tampa, FL 1
Milwaukee, WI 1
Pataskala, OH 1
Kenney, IL 1
Ingelheim am Rhein, Rheinland-Pfalz 1
Monmouth, Wales 1
Port Moody, BC 1
Jackson, TN 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • PalS58256178 isit.zzz (@PalS58256178) reported

    @FitbitSupport app is acting funny even after update, not able to reset my password either. This looks really bad, any idea?

  • lilkaraokediva Miss Beth, AKA LilDiva12💙 (@lilkaraokediva) reported

    @FitbitSupport if inspire3 performs as bad as inspire 2 I will be returning it. Once again I have no sleep data, which is why I decided to go ahead & buy an inspire 3. You get 1 more chance, & then, after years & years of being a loyal Fitbit fan I’ll drop you like a hot potato!

  • challengerlaw Cherise Challenger (@challengerlaw) reported

    @FitbitDev @fitbit @FitbitSupport - why are you removing the challenges and adventures?! That’s a terrible idea! I like the competitive nature with my Fitbit friends to get in my steps. And that’s really the only reason why I didn’t get an I-watch. I joined 10 years ago!

  • davels Davels UTC (@davels) reported from Spelthorne District, England

    @fitbit @tunabully1 Terrible decision. Please reconsider

  • MC_Podszun Dr. Maren Podszun (@MC_Podszun) reported

    Idea for @fitbit... Can you please make a parent setting in the app so the sleep score doesn't constantly say poor but rather says congratulations - you woke up only 4 instead of the usual 8 times a night? @Momademia

  • navs888 Navs (@navs888) reported

    @fitbit need to do better, i have had multiple fit bits over the last 6 or 7 years and the straps always break, but i have a cheap @Casio_USA watch from 20 years ago and no issue with that, up your game fitbit, you shouldn’t expect users to buy £25 straps every 2.5 years.

  • superbadsam Samantha (@superbadsam) reported

    @FitbitSupport my versa2 suddenly stopped recording my sleep patterns, help! Nothing has changed.

  • anand_duvvuri Anand Duvvuri (@anand_duvvuri) reported

    @FitbitSupport @fitbit Hey @fitbit I have trying to help a friend with a fitbit recall. We have logged a claim and my friend has not got the evoucher that they were supposed to get. I have been in touch with Fitbit support to no avail. They had asked to get in touch with expert inquiry but no answer.

  • JessAckroyd Jess Ackroyd (@JessAckroyd) reported

    @FitbitSupport I haven't had a DM. The DMs in my inbox are from previous correspondence on this issue.

  • fairywhimsy LB (@fairywhimsy) reported

    @fitbit @OnlyAlice I keep seeing this stock response, what does this even mean @fitbit?! These challenges are vital to so many of us. Why are you removing them?! If you remove this feature I know of dozens - from the large scale challenges I help run - who will quit and just head over to apple.

  • blackpearl161 lilly bowes (@blackpearl161) reported

    @FitbitSupport @fitbit Hi Help I HATE MY FIT BIT WITH A PASSION its charge 5 I got it to log sleep and heart Its uselessss The band is uncomfortable Performance crap Time didplay UGLY UGGGGGH The menstrual thing in your face….. Having lost ****** to cancer this infuriates me i hate it waste of $$

  • incrazilysane 𝕄𝕚𝕜𝕖 𝔸𝕟𝕥𝕙𝕠𝕟𝕪 (@incrazilysane) reported

    @fitbit @FitbitSupport can you please fix the issue where mindfulness sessions from Sense don't reliably sync to the app? I've done all of the workarounds (reboot the watch, reboot the phone, turn Bluetooth off and back on, force stop the app and restart, etc...)

  • its_Holmes Devon (@its_Holmes) reported

    @fitbit killing off the Challenges feature is probably the tipping point that will cause me to get an Apple Watch. That is such a simple feature to keep around with limited maintenance. Give me a break.

  • Babsalosa Barbs (@Babsalosa) reported

    @fitbit Hi, I wonder if you can help my strap has broken off my Fitbit which is weird as it just snapped off. Do you do repairs? Also the surface has a few marks on it so was wondering do you replace the screen? Hope you can help :)

  • cargirl579 Rochelle Flynn (@cargirl579) reported

    Bad move @fitbit! The challenges are the whole reason I bought a Fitbit instead of a Galaxy watch! I will be canceling my premium account as soon as your challenges end, and I'll transition myself - and the 6 people I bought Fitbits for - to another brand.

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