Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 18 |
| Köln, NRW | 2 |
| Gotha, Thuringia | 1 |
| Utrecht, ut | 1 |
| Birmingham, England | 1 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Waukesha, WI | 1 |
| Doncaster, England | 1 |
| Burnaby, BC | 1 |
| Balma, Occitanie | 1 |
| Los Angeles, CA | 1 |
| Hartsville, SC | 1 |
| Whitby, ON | 1 |
| Kelowna, BC | 1 |
| Glasgow, Scotland | 1 |
| Kaiserslautern, Rheinland-Pfalz | 1 |
| Monroe, MI | 1 |
| Nashville, TN | 1 |
| Oconomowoc, WI | 1 |
| Covington, GA | 1 |
| Reading, England | 1 |
| New Portland, ME | 1 |
| Halls Crossroads, TN | 1 |
| Frankfurt am Main, Hessen | 1 |
| New Glasgow, NS | 1 |
| Germering, Bavaria | 1 |
| Istanbul, İstanbul | 1 |
| Valrico, FL | 1 |
| Wesel, NRW | 1 |
| Villafranca di Verona, Veneto | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sameer Parihar
(@Maverick3887) reported
@FitbitSupport Hi Team, My issue is still not resolved by your higher support team. Please advise.
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💛MissTigz💚🏒
(@MissTigz74) reported
@SkyeWolf84 @fitbit Yeah I am good cheers....I am on a go slow today lol - Oh well I guess that is what holiday's are for......just seems strange to sit down and not planning stuff at a hundred miles an hour 🤪 xxx
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Michael A. Hannah
(@michaelhannah) reported
On the morning of Wednesday, February 16, when I got on my @fitbit Aria 2, I was shocked! I weighed 188 pounds and saw 200 in the mirror. Since then, I have eaten better, started working out, and am halfway to my weight goal. Twenty pounds down, 20 more to go.
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Jeffrey James
(@NoireWriter) reported
@FitbitSupport How about actually addressing the question? That link is about as useful as Boobs on a snake. A Google search shows that thousands of people are experiencing the same problem. FIX IT!
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Mpleizr
(@Mpleizr) reported
@FitbitSupport Since a few days my sense no longer wants to synchronize. no current data is visible either. fitbit loses connection continuously. never had a problem before. how are we going to solve this
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Ken Spragg
(@imperator_prime) reported
@FitbitSupport Your stupid app is randomly doubling food log entries AGAIN-- I put in that I had a burger, or a muffin, and it records two, requiring me to delete items or have wildly skewed numbers. WTF?
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ranju
(@kp_ranju) reported
@fitbit I am struggling to get the Iconic refund . The india contact number is not connecting and UK fitbit team is not at all helpling on this matter and also even after calling all number no one is assisting. Please let me know who is the genuine contact who can help in this !
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Catherine de Haan (Katie)
(@catarinagallo) reported
@FitbitSupport Thks but doesn’t work if I follow instructions4web cancellation.Account page wont load so no option2manage subscription.Paid 3 months BUT never got notice2cancel/renew. My notices are set to ON.Pls help.I want2cancel premium& money paid back.I cdnt cancel
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Neil ◼️◻️📱
(@NeilTheMason) reported
@FitbitSupport Trying to do a warranty claim for a broken ******** a Charge 4, but it’s not offering the colour of my device (black) as an option. Is this no longer available?
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Mohamad Itani
(@msitani) reported
@FitbitSupport hello, my sense screen is not working
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Nicola
(@Nicz29) reported
@FitbitSupport My versa 2 strap has broken, I'd like the light pink/rose gold strap again. Any ideas where I can get it? Or would a versa 3 strap fit? Thank you
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Ron G.
(@reps456) reported
As with all tech, units break down once the warranty expires. @fitbit has taken to giving you a 35% discount on a new device. I've accepted that a few times, as I've always been pleased with them. This week, device features died.
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Jeffrey James
(@NoireWriter) reported
@FitbitSupport Are you ever going to fix the problems with your devices? Months after my Ionic exploded on my wrist, I got a full refund and a discounted Fitbit Sense. It is also failing, giving a "Slow Charging - connect a more powerful charger" message each time it is charged.
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Ron G.
(@reps456) reported
@FitbitSupport have been of little to no help. All I'm trying to do is install the same clock face I had on my previous device. It keeps telling me it's unavailable to my device. Yet I had it on the prior Versa 2.
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Sarah Wood 💙
(@Sarah_E_Wood88) reported
@fitbit hello I’m having trouble with my Fitbit. It’s stuck on yesterday’s date and time and it won’t sync. I’ve pressed the restart button on the side but it still won’t reset. Can you please advise
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