Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 9
Charlotte, NC 3
Houston, TX 2
Brooklyn, NY 2
Paris, Île-de-France 2
New York City, NY 2
Gettysburg, PA 1
Port Charlotte, FL 1
Bordeaux, Nouvelle-Aquitaine 1
Larbert, Scotland 1
Gummersbach, NRW 1
Moreno Valley, CA 1
Meppel, dr 1
Stuttgart, Baden-Württemberg Region 1
Spokane, WA 1
Lomma, Skåne län 1
Port Saint Lucie, FL 1
North Platte, NE 1
Philadelphia, PA 1
Buckingham, England 1
Waxhaw, NC 1
Slough, England 1
Petersfield, England 1
Holly Springs, NC 1
New Orleans, LA 1
Los Angeles, CA 1
Oroville, CA 1
Parkville, MD 1
Cochecton, NY 1
Lima, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • SeaTheLee Pete Lee (@SeaTheLee) reported

    @teejay814 @FitbitSupport Yeah I'm cancelling @fitbit , this is crazy how absolutely terrible your service is. Apple has never had this issue with their watches.

  • EvaMarieKelly10 Eva Marie Kelly (@EvaMarieKelly10) reported

    @FitbitSupport I have tried all of the suggested procedures but issue remains

  • Matzeuuuuuu Matthew (@Matzeuuuuuu) reported

    @FitbitSupport Yep, still not working for me either. Sleep score, readiness score and all that aren't syncing on my Sense 2. And random categories keep getting reset. Sense 2 just isn't syncing in general. Frustrating to lose 2 days of progress now.

  • jenvec JenniferV (@jenvec) reported

    @FitbitSupport My Fitbit won’t sync… can you help?

  • GeneStoker Gene Stoker (@GeneStoker) reported

    @FitbitSupport Hello, My Charge 5 is not working, it's fully charged but dead. The app is working however. What do I do? Thanks

  • remarks999 remarks999 (@remarks999) reported

    @FitbitSupport still having issues after yesterday's outage. No sleep score again and readiness scores are gone. Help please?

  • FeBoggi FeBoggi 🇧🇷🇨🇦 (@FeBoggi) reported

    @caseypicker @fitbit @FitbitSupport Down. Worst support service ever.

  • yaripatt yaripat (@yaripatt) reported

    @FitbitSupport My app is not working... 🤔

  • tsunqueen nadia 🖤 (@tsunqueen) reported

    @FitbitSupport My Fitbit is still down. Won't sync. I thought there was an issue with my device and removed it but now I'm unable to add it back.

  • DMahovlich D.Mahovlich (@DMahovlich) reported

    @FitbitSupport Everyone in my workweek challenge is still unable to sync, we are missing steps, watches aren't correct etc... tried restarting watch/app, shut off blue tooth, reload app etc. Nothing is fixing it. I'm in Ontario Canada. I'm guessing the issue came back after fixing?

  • kornelia731 Kornik (@kornelia731) reported

    @teejay814 @FitbitSupport It’s down for me too. I’m not doing all this resetting, downloading app and redownloading thing again. Clearly it’s their network issue.

  • ChrisVanD315 C V (@ChrisVanD315) reported

    @FitbitSupport It is down again and when trying to pair it keeps saying code is invalid.

  • anniep_____ ap ➕ same usern*me at 🐘 📰 📸 etc. !!! (@anniep_____) reported

    @FitbitSupport 100% still down

  • fredn2 Fred Norman (@fredn2) reported

    @FitbitSupport Fitbit app is not syncing and incorrect steps and data.Been like this since yesterday. You have not fixed the issue.

  • NickiBell7 Nicki Bell (@NickiBell7) reported

    @FitbitSupport My Fitbit is not working again. No data from last night.

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