Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

Less
More

fitbit Hero Image

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 3
Düsseldorf, NRW 1
Cavaillon, Provence-Alpes-Côte d'Azur 1
Tampa, FL 1
Milwaukee, WI 1
Pataskala, OH 1
Kenney, IL 1
Monmouth, Wales 1
Port Moody, BC 1
Jackson, TN 1
Charlotte, NC 1
Köln, NRW 1
Hampton, NH 1
Vélizy-Villacoublay, Île-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • joperkins77 Joanne Perkins (@joperkins77) reported

    @fitbit it's really bad when 3 months ago you are sent an email stating that your ionic has been recalled..so you register for your refund and the response says 3-6 weeks for refund processing and it's over 3 months later and now you have NO WATCH and NO refund!!!! 😞

  • amgajano A l e x G a j a n o (@amgajano) reported

    @FitbitSupport I was refused support b/c online seller was deemed "unauthorized," yet it shipped from Fitbit's facility!! You can't have it both ways by shipping product on behalf of "unauthorized sellers," then denying them support. It came locked! How do we fix this?

  • john19671888 john armstrong (@john19671888) reported

    @B4BPayments @FitbitSupport can someone contact me please I have had my Fitbit recall code but when I try to login to B4B I get a error saying my mobile number is not recognised. Tried phoning b4b but can’t get anyone to answer #frustration 😡😡😡

  • imvbhav Vaibhav (@imvbhav) reported

    @FitbitSupport it did not help. sent the DM.

  • FischFuck Lisa 🌻 (@FischFuck) reported

    @FitbitSupport my Fitbit doesn’t seem to be holding any charge, help!

  • amanduhhleigh Amanduh (@amanduhhleigh) reported

    When you pay for @FitbitSupport premium and their app doesn't update things you track in the app and the solution is to restart the Fitbit. No. Your app is trash now and needs fixed.

  • TFonovic Tania Maria (@TFonovic) reported

    @fitbit can anyone at your company help me? Please send me a dm!

  • B4BPayments B4BPayments (@B4BPayments) reported

    @CairnRaider @FitbitSupport Hi Cairn, I’m sorry to hear that you had issue, this can be for a number of reason. If you’re still experiencing issues using your card please give us a call on 0203 475 5351 - 8.30am to 5.30pm Monday to Friday and we can get this issue resolved for you.

  • janineputt jan.glasson (@janineputt) reported

    avoid the Versa 3 mine has broken and they keep sending me a refurbished replacement despite promising a new one and their customer service is shocking. Will not buy again fromFitbit!! @fitbit terrible support service

  • SophieCharles64 Sophie Charles 🇺🇦 (@SophieCharles64) reported

    Since @fitbit wants to pretend that my broken Sense charger is a me problem and not a defect in their product, I think it's time to cut my losses and buy a different brand of watch. I don't have an iPhone. What else is out there that's good?

  • NerdG1rl ElleF (@NerdG1rl) reported

    @FitbitSupport @FitbitSupport - still waiting for an update here. Is this issue going to be fixed anytime soon? How about some communication to your users?

  • deejayfai Alfredo Lopez (@deejayfai) reported

    @FitbitSupport Yes, that is how I restarted the Charge 5. I called support and all they said was "we're working on a firmware update to fix the issue." I've seen reports that this has been going on for months now. What gives? #fitbit #fitbitcharge #chargingissues

  • SophieCharles64 Sophie Charles 🇺🇦 (@SophieCharles64) reported

    Hey, @fitbit. Me again. Another Sense charger broke today. Same problem that you refuse to acknowledge--the top left pin fell in. This is the 6th broken charger since purchasing my Sense nearly 7 mos ago. Check your message boards. They're full of others with the same problem.

  • loveis420 Auntie Katie Meow (@loveis420) reported

    @FitbitSupport my new charge 5 stopped tracking heartrate just after a month of owning it. support did troubleshooting and stopped responding when nothing worked. i posted in the help forum with no follow up. the #charge5 is garbage. please help.

  • bebp Brenda BP ♿ (@bebp) reported

    @FitbitSupport does an awesome job! Twice in one week! Fitbit replaced my husband's (under warranty) Versa 3 after we tried a bit of everything to fix it & walked me through my user error on my Versa 2. Quick, efficient, no time wasted on scripted foolishness ... Lovely!

Map Check Current Status