Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 5 |
| Hamm, NRW | 2 |
| Plano, TX | 2 |
| Munich, Bavaria | 2 |
| Freiburg, Baden-Württemberg Region | 1 |
| Springfield, IL | 1 |
| Valentigney, Bourgogne-Franche-Comté | 1 |
| Winchester, England | 1 |
| Carmel, IN | 1 |
| Oldenburg, Lower Saxony | 1 |
| Middlesbrough, England | 1 |
| Châteaubourg, Bretagne | 1 |
| Wolverhampton, England | 1 |
| Napa, CA | 1 |
| Oxford, England | 1 |
| Leipzig, Saxony | 1 |
| Dunstable, England | 1 |
| Independence, KY | 1 |
| Dana Point, CA | 1 |
| Baden-Baden, Baden-Württemberg Region | 1 |
| Aldershot, England | 1 |
| Coralville, IA | 1 |
| Kerpen, NRW | 1 |
| Swansea, Wales | 1 |
| Norristown, PA | 1 |
| Walsall, England | 1 |
| Hungenroth, Rheinland-Pfalz | 1 |
| Oklahoma City, OK | 1 |
| Blackwood, Wales | 1 |
| Huntington Beach, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Kim
(@_kimta) reported
@dissident79 @FitbitSupport I'm getting this too. Seems to be a very common issue. Did you get this resolved? Tried everything.
-
Shane-Marie
(@FaithIsAChoice) reported
@FitbitSupport Houston we have another problem. While we were troubleshooting your team kicked me out of coaching program. Please. What is going on
-
smyr
(@smyrcvlk) reported
@FitbitSupport I had the same problem I sent photos about my wrist also I reached you and you did nothing. You just sent to me website link. Which is I already know it.
-
LeeAnn
(@BlueFlameKeeper) reported
@FitbitSupport Is Fitbit having trouble with synching for two days? Its also not updating my steps in my challenges.
-
Kaushal Bhavsar
(@pseudotot) reported
@FitbitSupport My day starts with the struggle to sync Fitbit Versa2 with my phone. Today I get an error com.fitbit.HTTP error 403. Is there a permanent solution? I am tired of reinstalling the app.
-
Jack Elliott
(@jackkart1011) reported
@FitbitSupport how do I wipe data off of a @fitbit Charge 4 device without losing data off of my account. I’ve replaced the device with a different one but they both show the same display. Please help. @FitbitUK
-
Steph Ellison💖
(@stephellison) reported
@FitbitSupport my Fitbit is broken where the fitting is for the strap to fit into the watch face. I have sent a DM could you advise please as I cannot now wear my watch? Thank you,
-
Arthur
(@TCChagman) reported
@FitbitSupport The DM was not helpful. Can you help me understand why Fitbit versas I have owned stop turning on a little over a yr. Instead of telling me to just buy a new one,are you not at all curious why its happening? It's getting hard to be invested in your brand 🥺@fitbit @PeteLau
-
🌸✨
(@Sazzierose__) reported
@FitbitSupport Please can you help clock face error now it wont sync at all 😔😔 charge 3 tried everything
-
🗣 🗣 🗣 🗣 🗣 🗣
(@LemJones3) reported
@FitbitSupport Hello. I followed the directions regarding my inoperable fitbit and sent it with the label provided. What is going on with the device? How is the issue being resolved?
-
Debra Platt
(@DebraPlatt) reported
@FitbitSupport placed an order 14th and now after chasing told it is on back order. I could have gone to PCWorld and got on Monday but chose to FitBit direct but now regret. No comms of no stock, very poor, no complaints system - it feels like no customer support. #0nhph4gd0h8vs
-
Jessica Tsuzuki
(@LamentedPenguin) reported
I'd like to thank @FitbitSupport for their help with my issues. My tracker that always had syncing issues that only got worse over the months that I used it is being replaced and without me having to walk through it all again in Japanese. #thankyoufitbit
-
bos gezen
(@bosgezenkalfasi) reported
@FitbitSupport My issue was solved after uninstaling and reinstalling the fitbit app
-
John P de New 🇦🇺🇨🇦🇩🇪🇪🇺
(@DeNewJohn) reported
from
Melbourne, State of Victoria
Hi @FitbitSupport , i have a Fitbit Sense purchased last Dec. It just got a firmware update. However, the battery now drains from 100% to 0% inside of 24 hrs. Has a default setting changed? Help!! This is not sustainable!! What is draining my battery??
-
A-MAN LIFE
(@AMANAUTOMANIC) reported
What a pathetic service of Fitbit Company.... They have discontinued the paring feature from blaze device. My blaze is not getting paired now. Customer Support is too bad. @FitbitSupport @fitbit #Fitbit #Smartwatch #World
Check Current Status