Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 4 |
| Charlotte, NC | 2 |
| Englewood, FL | 1 |
| Zanesville, OH | 1 |
| Reading, England | 1 |
| Berlin, Land Berlin | 1 |
| Milwaukee, WI | 1 |
| Chicago, IL | 1 |
| Tulsa, OK | 1 |
| Saint Paul, MN | 1 |
| Seaford, DE | 1 |
| Birmingham, England | 1 |
| Patterson, LA | 1 |
| Suffield, CT | 1 |
| Wertheim, Baden-Württemberg Region | 1 |
| Philadelphia, PA | 1 |
| Ghāziābād, UP | 1 |
| West Mifflin, PA | 1 |
| Neukirchen, Schleswig-Holstein | 1 |
| Traverse City, MI | 1 |
| West Chicago, IL | 1 |
| Toronto, ON | 1 |
| Versailles, KY | 1 |
| Saint Clairsville, OH | 1 |
| Florence, SC | 1 |
| Longquan, Shanxi Sheng | 1 |
| Clearwater, FL | 1 |
| Carrollton, OH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Morgan Sydlowski
(@Morgan713317) reported
@FitbitSupport Hi there — my Versa 2 stopped working after a recent swim in saltwater. I didn’t go very deep and understood it was water-resistant. I rinsed and dried it after, but now it won’t turn on or charge. Can you help or advise on a replacement?
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bhaskar yarramallu
(@phaniyarramallu) reported
@FitbitSupport My fitbit charge5 is not working. When iam charging it On but it not working after that and not connecting to device also
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Sean Vialle
(@vialle01) reported
@FitbitSupport I bought a charge 5 Dec 2022. I’ve never had a bad drop or bump. Never showered with it or swam. In the last 6 months, it now turns off for no reason, half the functions aren’t available, like ECG, and it’s not even 3 years old?
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Kathleen A. Lynn
(@KathleenALynn) reported
When you call @fitbit @FitbitSupport for help and they keep stranding you on hold!!! Answer the phone. #DoYourJob
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Melissa Milligan
(@melmilligan) reported
@FitbitSupport is there some reason why you guys are being deliberately obtuse and resistant to helping me? I’ve been conversing with someone over on Facebook trying to get a replacement from my broken Fitbit.
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Alan
(@AlanJClark2) reported
@FitbitSupport A week or so ago I got a notice I needed to upgrade my sw on the device. Follow steps, could not get past "agree..." Can't login to fitbit . please help it's a Sense 2
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Susan Gorham
(@gorhamsd) reported
@FitbitSupport I am having major issues with Inspire 2. On chat the agent advised to remove Inspire 2 and reinstall. Now it is asking for 4 digit code which is not displaying. HELP!
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Logan Jackson
(@xloganjacksonx) reported
@fitbit @madebygoogle @Google Pixel 9 Pro XL user here and Pixel Watch 3 user. Not having the ability to see active calories burned as a field is EXTREMELY DEMOTIVATING. Total calories burned including your BMR doesn't tell any user ANYTHING if I want to check immediately how many active calories I have burned. This is my and many others main motivators and I would suspect turning many away due to a simple metric it would take your team no time to create. You have no idea what your active c calories are. Don't tell me to check the exercise specifically because that doesn't account for active calories burned outside of exercise. Please fix this.
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Logan Jackson
(@xloganjacksonx) reported
@fitbit @madebygoogle Pixel 9 Pro XL user here and Pixel Watch 3 user. Not having the ability to see active calories burned as a field is EXTREMELY DEMOTIVATING. Total calories burned including your BMR doesn't tell any user ANYTHING if I want to check immediately how many active calories I have burned. This is my and many others main motivators and I would suspect turning many away due to a simple metric it would take your team no time to create. You have no idea what your active c calories are. Don't tell me to check the exercise specifically because that doesn't account for active calories burned outside of exercise. Please fix this.
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sunsetlover
(@_sunset_lover7) reported
@FitbitSupport is there a problem with the app? Fitbit App is not synching with my Luxe tonight….
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TD
(@SentientTD) reported
@FitbitSupport is ****. Worst products ever.
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Paulo Ferreira ❌️ 💩🔎🇵🇹🇪🇺
(@pfrr) reported
@FitbitSupport thank you for "frying" up my charge 6 with your latest app look. Not syncing, installed app twice, tried to pair the tracker 4+ with "something went wrong". Every single time you make a change everything goes down the toilet!
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Chelsea Anderson.♥️
(@ChelseaAMusic) reported
@2drinks2many @FitbitSupport I can sign in but can't sync my watch at all so messed up!!! 🥺
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Brandin Waffle 📸
(@2drinks2many) reported
@ChelseaAMusic @FitbitSupport Yea I noticed. Followed all the troubleshooting ****, worthless. :(
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Chelsea Anderson.♥️
(@ChelseaAMusic) reported
If your a Fitbit user like me be prepared for the app to not let you in due to a server error & don't expect @FitbitSupport to help you cause they won't even message you back to let you know what's going on!!! 😡😤
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