Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Grube, Schleswig-Holstein | 7 |
| Ingelheim am Rhein, Rheinland-Pfalz | 5 |
| Springfield, IL | 2 |
| Hamm, NRW | 2 |
| Blankenfelde, Brandenburg | 1 |
| Boise, ID | 1 |
| Charlotte, NC | 1 |
| Reims, ACAL | 1 |
| Hamburg, HH | 1 |
| Buxtehude, Lower Saxony | 1 |
| Berlin, Land Berlin | 1 |
| Denver, CO | 1 |
| Melbourne, VIC | 1 |
| Manchester, England | 1 |
| Wilmington, DE | 1 |
| Clifton Park, NY | 1 |
| Kaiserslautern, Rheinland-Pfalz | 1 |
| Buena Vista, VA | 1 |
| Paris, Île-de-France | 1 |
| Düsseldorf, NRW | 1 |
| Paw Paw, MI | 1 |
| Mitcham, England | 1 |
| Beamsville, ON | 1 |
| San Antonio, TX | 1 |
| Westoverledingen, Lower Saxony | 1 |
| Bellevue, WA | 1 |
| Dallas, TX | 1 |
| Freiburg, Baden-Württemberg Region | 1 |
| Valentigney, Bourgogne-Franche-Comté | 1 |
| Plano, TX | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Robin Horton
(@RHorton1967) reported
@fitbit @FitbitSupport it’s so nice to know that after spending over $300 on 3 devices in 5 years, you won’t replace your product when it dies shortly after the warranty expires. Bad customer service
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Jan Bloomfield
(@JanBloomfield1) reported
from
Beyton, England
About to throw my Versa 3 Fitbit out of the window spent hours trying to sort receiving notifications Soooooo frustrating and it was a special Xmas present from my daughters - support no help either 😡😡😡 Am I missing a trick ? @FitbitSupport
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cait
(@caitlincarrickm) reported
@FitbitSupport hi, my charge 3 seems to be broken and i believe it is within warranty — how do i go about getting this remedied?
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Katie Onyejekwe
(@KatieAnn_O) reported
@FitbitSupport hello, I got a fit bit inspire 2 a few days ago and it doesn’t seem to be tracking my sleep. On the app it says ‘wear your Fitbit to bed’ which I am but it’s not tracking sleep. Everything else is working normally - please can you help? Thanks
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Jim Kollett Jr.
(@JimKollettJr) reported
@FitbitSupport are there syncing issues? My sleep data not displaying on device (Charge 3). Notifications not showing on device (email, text, etc.) Rebooted device and phone and cycled Bluetooth on and off. Help please
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cari_lou
(@swlondonraised) reported
@FeralinaCat @FitbitSupport I'm having the same problem my fitbit won't sync unless on charge so its no use to me
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Eric
(@itznot_EZ) reported
@FitbitSupport I’ve had my Ionic for 4 years and it’s been great. Decided to pass on to my son and upgrade but Factory Reset caused permanent shutdown. Does @Fitbit stand by their product for a known issue on a very well cared for device even though it’s beyond warranty?
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Ralph
(@CoolRalph) reported
@FitbitSupport having issues with my charge 4. Please help
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ThatTweeter
(@ThatTweeter3) reported
@FitbitSupport Highly disappointed to have to junk my Versa Lite purchased just 18 months back! After a few troubleshooting steps, Call Support says nothing can be done to fix it and you don't have any repair facility! That's a terribly short lifespan for a device worth 15K!!
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Heena
(@heenybeeny10) reported
@FitbitSupport my new fitbit thinks I did 75 steps in my sleep. and didn't track any sleep. can you please help update?
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TheVegasJoey
(@TheVegasJoey) reported
@FitbitSupport I need to return a product but your guy is stalling and won't give me instructions. Trying not o let me return an unopened package. Can you help?
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Saucy
(@JoeSze9) reported
@FitbitSupport I need help
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rita schott
(@ritaschott) reported
WHY is @fitbit connectivity SO. consistently ******. BAD???
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Heena
(@heenybeeny10) reported
@FitbitSupport hey @FitbitSupport I had checked that, it didn't help. its really disappointing that the fitbit is picking up arm movements rather than actual steps. which is happening now while I'm sitting. Its brand new but not looks particularly accurate.
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ked
(@kateedalton) reported
@fitbit I've had so many problems with my Fitbit Versa watch. It refuses to sync with my phone and the GPS link keeps dropping out. Fix, after fix, after fix... Non of which have improved the service. I've given up and bought a Garmin
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