Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • nilu9484 Nilesh (@nilu9484) reported

    @fitbit I have purchased the fitbit versa in 2019 from Amazon.they have delivered the product of fitbit US.and now there is issue in touch screen and fitbit India is not supporting or giving service in India to me. Kindly help me to repair my versa.

  • sammajade Samantha Scott 🚢 (@sammajade) reported

    @FitbitSupport @fitbit the clocks changed yet you added 2 hours not one. How can I fix it? Thanks

  • midavid99 michael kiely (@midavid99) reported

    @FitbitSupport Who is having issues with getting a refund for their Ionic. After 4 weeks trying to complete the process I have given up. Appalling to deal with and by far the worst customer experience I personally have ever encountered. Set up to fail obviously Case #44604367

  • Hawke7081 I Stand with Ukraine 🇺🇦 (@Hawke7081) reported

    @FitbitSupport I stopped wearing my ionic due to recall. I used my 40% of discounts to buy a charge 5. Paid for expedited service. Charge arrived late. Won't charge. Tried troubleshooting, no good. Stop I can't wear my ionic AND you sent a broken device.

  • thewaxingslain STEMI (@thewaxingslain) reported

    @brightsmilz86 @FitbitSupport I have the same problem, have u have a solution?

  • LARumblex Lesley-Anne (@LARumblex) reported

    @FitbitSupport are you currently down for maintenance? I can't get logged in as it's timing out and when I try to set up a new account it says you're down for maintenance. I've just purchased a new fitbit today as my last one was faulty and cannot be bothered with the hassle. TY

  • _cahhhhhh_ E (@_cahhhhhh_) reported

    @ChessaPituk @fitbit @FitbitSupport 3 weeks and seems like nobody received the refund yet. Slow refund process by a big company.

  • zo_slt zoeSLT (@zo_slt) reported

    @FitbitSupport hello, I seem to be having issues with my Fitbit Versa2. When I go on a bike ride, it isn’t connecting to my phone’s GPS and says “connecting” all the time. I have location switched on always. Please can you help as I like to track route and distance cycled? Thanks

  • thewaxingslain STEMI (@thewaxingslain) reported

    @Hellsfire @FitbitSupport Same problem, who u solution?

  • HoodCP Christopher P. Hood (@HoodCP) reported

    @FitbitSupport There was no issue with buildings or anything else, it's just a poor device. Have spotted a small discrepancy on 3 mile runs, but with a 13 mile run, the difference is huge.

  • ahber58 allan (@ahber58) reported

    @FitbitSupport Still haven’t received a response. Why can’t you find a competent support rep to fix my issue?

  • mustistylezz mustistylez (@mustistylezz) reported

    @FitbitSupport how do I fix a broken versa3 screen? Where can I get support from fitbit. Thanks

  • VikkiJayne80 Vikki Jayne Birch at 🏘🇺🇦 (@VikkiJayne80) reported

    @FitbitSupport Messaged you. Still not working.

  • thewaxingslain STEMI (@thewaxingslain) reported

    @FitbitSupport @Mansi15175433 I have the same problem, I was thinking it was the battery but a change the battery and the problem continue... Maybe is a erro of updates

  • RodBartram THFC-Leggendario (@RodBartram) reported

    @FitbitSupport hi, wonder if you can help, I got my versa 2 in October and everything has been fine, however all of a sudden the screen has completely gone? I see lines when I press the side button?

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