Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 20 |
| Charlotte, NC | 3 |
| New York City, NY | 2 |
| Frankfurt am Main, Hessen | 2 |
| Hohenlinden, Bavaria | 1 |
| Nicholasville, KY | 1 |
| Köln, NRW | 1 |
| Chardon, OH | 1 |
| Chester, VA | 1 |
| Bremerhaven, Bremen | 1 |
| Naples, FL | 1 |
| Beverly, MA | 1 |
| Wallingford, CT | 1 |
| Walsall, England | 1 |
| Queens, NY | 1 |
| Casper, WY | 1 |
| Village of Shorewood Hills, WI | 1 |
| Madison, AL | 1 |
| Perkasie, PA | 1 |
| Toledo, OH | 1 |
| Portage, MI | 1 |
| Snellville, GA | 1 |
| Columbus, OH | 1 |
| Omaha, NE | 1 |
| Brentwood, NY | 1 |
| Dallas, TX | 1 |
| Lititz, PA | 1 |
| Châteaudun, Centre-Val de Loire | 1 |
| Manchester, England | 1 |
| Stonington, ME | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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LittleKnoxy
(@Slobby1) reported
@FitbitSupport worst rip off and service I have experienced in a long time #fitbit what rhymes with fit #S
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Adie Drury
(@TattooedMammy) reported
@FitbitSupport Rather than circumnavigating the issue so the onus is on us, can't you just allow users to enter it? You can enter it for all other numbers just not 13 so it's a setting on your side which you could just change?
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S.K
(@Sazzle_O) reported
@gingerventures @FitbitSupport Sorry to hear that. I personally wouldn't wear the device until your skin is fully healed. I can't quite recall what products I used to help treat my wrist. It might be worth popping into the pharmacy to get advice as to what creams to use
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LittleKnoxy
(@Slobby1) reported
Anyone any advice on how to not get ripped off by @FitbitSupport they respond but aren’t actually helping or resolving the issue it’s extremely frustrating #notgivingup
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Dalo
(@DaLogans) reported
@FitbitSupport Add it into the drag down screen
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Ben
(@b3nvl) reported
@FitbitSupport @PRawcliffe I'll only buy a Fitbit when offline playlist playback of Spotify is supported. Would love to go out running without having to take my phone with me. Samsung watch has this possibility 🤔
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Shalini
(@Shalini41897374) reported
@FitbitSupport I have fitbit blaze whzixch stopped working it is charging but not showing me time please help as no service center around me .
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Sparky
(@Dsparky120) reported
@FitbitSupport Good! Only a thousand more glitches to fix
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Fiona McSweeney
(@ItsFifiMc) reported
@FitbitSupport @fitbit I have a fitbit sense since April, All was great until a few weeks ago, used to take 1 hour to charge now its taking up to 4 hours to charge, I have the port cleaned and everything and now it's not charging at all???? Can this issue be sorted ASAP
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EddyJr
(@EddyJrPogo) reported
Hey @FitbitSupport Do you still repair devices? You'd offered to fix a previous model I owned, but I opted to buy a versa 2 instead. My Versa 2 now stopped working and resets aren't working.:( Thank you for your advice.
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LittleKnoxy
(@Slobby1) reported
@FitbitSupport Well that depends if I actually get help this time so let’s see!!
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Erika
(@darkravengeo) reported
@TrixieTDot @FitbitSupport That sucks! Hopefully they can help you
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Sally White
(@sallyvetnurse) reported
@FitbitSupport @taylor_jo12 I am also having this exact same issue and have been told they are aware and monitoring the situation. Very disappointed as this was not a cheap watch and I’ve had fitbits for years, loyalty means nothing
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Junaid Saeed
(@Joni19707149) reported
@PattyMascia @fitbit It really feels bad how your account has been locked I had same issue not until I was recommended to @agthwi and he got it fixed today hit him up and be happy again
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Stéphanie C
(@Stephke_C) reported
from
Hove, Flanders
@fitbit Help! My dads new fitbit charge4 isnt charging!
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