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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (47%)
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Website (26%)
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Trading platform (21%)
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Withdrawals (5%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Los Angeles |
Login | |
| Chicago |
Website | |
| Cincinnati |
Website | |
| Los Angeles |
Login | |
| Santa Clara |
Login | |
 Guayaquil |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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KKern, TTB
(@kkernttb) reported
. @etrade think its possible to fix your laggy Level 2 data? I know it's only been a week, but maybe put it on the list... TYVM!!!
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NI SMITH
(@nismith_jam) reported
@etrade platform unusable & 1hr wait 4 customer service & another 1hr wait 4 tech support. Market Data Subscriptions notice cripples site. 10 notices pop up by themselves when log in & if click on anythintg more notice pops up Last wk problem was platform ring sound what's next?
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a
(@decodeddreams) reported
@bbuttonwood1 @etrade yeah and they don't even bother trying to help
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ZenRVN
(@ZenRVN) reported
@Ravenmode @coinbase @etrade I think tZERO could become a very real competitor if it gets its act together. The $20k daily limits that I’ve heard will be happening with the update in April would certainly help. They also need to allow people to sell coins on tZERO that weren’t purchased on tZERO, imho.
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True V.P.
(@yopotstocks) reported
@stock_mj @etrade Got rid of etrade because of otc fees and of course their terrible wait times. Went to Schwab and haven’t regretted it.
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BK
(@caduc1970) reported
@etrade Another day and another E*TRADE issue... 45 minute hold times... get used to it
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Clancy Ryan
(@clancyryan) reported
@stock_mj @etrade All of them are beyond awful on customer service as none have scaled capacity to handle influx of retail investors.
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Pretty Ricky
(@stringer5189) reported
Friends I've been trading since 2014 on @etrade last Friday w/o notice/reason they restricted my account will only allow me to sell after speaking to customer service they terminating my account w/o stating the reason & I must liquidate/transfer @JMacInvesting @Matthew_Hibbing
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NI SMITH
(@nismith_jam) reported
@etrade platform cripple if try anything like refresh it freezes. Tech support can't fix issues despite multiple same issue customers complaints. A promise of call back by supervisor in 30min nonexistant. 2 hr weekly phone calls for issues instead of trading. What's up @etrade?
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Energy_Matters 🥯🚨🍍
(@EnergyMatters3) reported
@WillRayValentin @CharlesSchwab Same issue on @etrade
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Mike Scrip
(@mskryp) reported
Hi @etrade , why do I get locked out and have to call customer support and wait multiple hours just to unlock my password?? WORST customer experience. I’m still on hold on phone and chat not. This is rediculous. My advise, do NOT use E*TRADE #etrade #theworst
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Mike S
(@Michael31361816) reported
@jablamsky @etrade all companies should model customer service after @zappos
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Jericho_Battles
(@Jericho_Battles) reported
@etrade Do you guys ever read messages from the message center? You guys have cost me $400 because I’ve got 1000 shares of $cbbt that is untouchable due to a technical glitch!!
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Patrick
(@patb1234567) reported
I opened an @etrade account in December, only to be receive a “some features may be temporarily unavailable until we can speak with you” after funding my account. Now, @etrade won’t let me withdraw my funds that I have not even invested. I have called the customer service
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Josh Heurung
(@JRHeurung) reported
@jablamsky @etrade Always the worst when the call drops and they don't have a system in place to call you back, so you have to go through the whole thing again.
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aging quickly
(@anyharder) reported
[tweet in which i would complain about @etrade customer support if they actually had any]
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Sittingunder
(@webemikey) reported
@stock_mj @etrade @CharlesSchwab I love Schwab. They have top tier customer reps and their system always works. Never an issue at schwab. I was trading AMC options when everyone in RH was locked out. They let you trade whatever OTC you want. You get to decide not the big boys.
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Clayton Stobbs
(@cstobbs) reported
@etrade I started in your chat support queue at about 11am with an estimate of 112 minutes. It's now 3:07 and still waiting... help...
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Not Harold Melvin
(@ih8minraz) reported
@stocktrader300 @etrade Same issue. Restart did not help.
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Amol
(@Ajadhao) reported
Experiencing worst customer service from @etrade
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Carlos
(@njcarlos) reported
@etrade Do y'all have phone support? I can never get support on the line, literally on hold for hours...
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Sheldon Cooper
(@stocktrader300) reported
@etrade #etrade Etrade Pro sucking real bad today again. Prices lagging and the bid and ask sometimes are very delayed or frozen. Unusable today.
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Flint Beckstone
(@flintb22) reported
Anyone else having trouble with @Etrade? Gains are all zeros
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Trade Candles
(@S20ll) reported
@kkernttb @etrade January was worst case ..
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jack frost
(@lemurtalk) reported
@jablamsky @etrade I agree. took too long to update my cost basis information with them…. Was considering moving money away from them and back to fidelity because of it. Schwab has had great customer service, I just get annoyed with calling them for a confirmation number
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DD masked man
(@tradeviewspy) reported
@etrade Wtf are u guys doing charts not working L2 showing wrong prices
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Keep Swatten
(@buznbyu) reported
@etrade Here I sit- calls rejected for days losing money hand over fist...... no wonder the kid with an e trade & his dog left-kid probably had pants full waiting on you people to answer his calls as well & like me he said WTF you must not care enough about me MOVING MY BUSINESS
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#BTC PX_DISCOVERY
(@Cryptochick2020) reported
@etrade why is the GME I sold 30 minutes ago still showing in my account? @The_DTCC @etrade is having issues just not telling anyone?!
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Pretty Ricky
(@stringer5189) reported
@etrade @JMacInvesting @Matthew_Hibbing I do not own $GME $AMC or any other meme stock... I think this may be happening on large scale to manipulate the market is anyone else having problems?
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Howard Seeman
(@HSeemanNC) reported
@Marc_McLovin @etrade Imagine being in @etrade customer service. Yeah boss I really think making clients wait 280 minutes is totally reasonable. I'm mean we have a recording on the line stating due to high call volume you may experience longer than normal (LOL) waits.