E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 2 |
| Redwood City, CA | 1 |
| Dublin, Leinster | 1 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Francisco, CA | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Atlanta, GA | 1 |
| Los Angeles, CA | 1 |
| Reşiţa, Judeţul Caraş-Severin | 1 |
| Metuchen, NJ | 1 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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JTL
(@WORK47606730) reported
90 minute wait time for @etrade customer service and it hangs up on me after an hour. I just want to activate Pro for my account…….
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me
(@CursidScotsMan) reported
$ROKU Anyone having any issues with @etrade Pro platform & $ROKU? Look at all the data. Nothing is right & hasn't been all day & only with this ticker. It dropped 137-125! Then the data has never been correct; Level 2, no date/time sales, incorrect current Bid/Ask, etc. Anyone?
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Dan Hoffman
(@DanHoffman5) reported
@etrade waiting 45 minutes plus for customer service just to replace an atm card get it together
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Ben Leaf
(@BenLeaf) reported
@etradebaby maybe you can help me because I can’t get in touch with anyone from @etrade. I’m not waiting on hold for three hours again. HELP!!
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ZEROCOOL
(@ZeroCoolOptions) reported
@nexus_coffee @etrade @MorganStanley What about E*Trade pro ? I have so many lag issues with it… my computer is powerful enough. Internet is fast enough. I have cleared it out and been on phone with these people and no help
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Rob Akers
(@rob_akers) reported
Dear @etrade I’ve been on hold for 2.5+ hours. Was “helped” 2 hours in by someone who couldn’t do anything to help. So he put me back on hold and here I am. Pretty bad customer service.
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Stephen
(@Killahbags) reported
@etrade Do not use Etrade! I just checked my account and am getting charged some crazy reorganizing fee that I've never seen on any other broker app! The customer service is none existence! Be very careful will app and do some research, Etrade does not have your best interest in mind!
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yodam
(@yodam555) reported
@laurencemgordon @etrade it's pretty unbelievable since MS took over they went missing. Before they took over I use to speak to customer support in less than 5 min
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RiskVersusReward
(@RiskVersus) reported
@MorganStanley @etrade futures incompetence at accurately reflecting balances, positions, and sweeping away money from my margin account based on an ongoing and seemingly irreparable technical bug is incredible. @CFTC
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RON SMITH
(@BUDRON58) reported
@etrade don’t support the Cabal !
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nirRADICAL
(@nirradical) reported
@etrade For some reason I can't login and need to reset my password but it says "We were unable to reset your password online. Please call us for assistance." I have tried calling but can't sit on hold the rest of my life. Someone PLEASE help--I can't access my accounts!! #etrade
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@
(@qNHaBuYWh6aWjWE) reported
@etrade How do I get in touch with customer service but like an actual human? The robot is no help and it doesn’t give me an option to speak to an actual representative.
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Wendy Michels
(@4asrai) reported
@etrade why is your chat function not working and I have to wait on hold fit two hours to speak to someone. You have my $2000 and I can’t access it because my “account services are limited”. I can’t even transfer it BACK to my bank account!!!! Do better. I’m angry grrrrr 🤬
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yodam
(@yodam555) reported
@etrade Since Morgan Stanley took over, ETRADE has become the worse customer support I've experienced in my life no joke. No chat support, no answering phone calls, no email to send support tickets... are you guys serious??? This is why you guys will fail and you don't realize it.
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TxHCRocket
(@markalejandro16) reported
@BuffaloTrader04 @CFTC @etrade any resolution to your issue yet? I was on hold for an hr and still have not been able to close my position.
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