E*Trade Outage Map

Community Discussion

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E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gail (@GailHedglin) reported 2 minutes ago

  @etrade ITS UP NOW GUYS LOGIN!!!

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  Van Quan I 🌊RIVER | Bird🕊️ (@Vanquan_titans) reported 3 minutes ago

  @etrade when two become one is cute, but what exactly is merging here? accounts, tools, or costs? if this means one login for brokerage and retirement, a single tax pack, better cash sweep, and clearer order routing, my portfolio will actually feel it. if not, it’s just copy. what changes on day one, and is there a transfer bonus for consolidating assets?

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  Rae Shore (@RShore19) reported 4 minutes ago

  @etrade Whoever uses @etrade is an idiot...4 hrs and the platform shuts down..I was a customer since 1995 and I did a commercial for you..Now i will do a commercial for @Schwab!!They're the best

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  GOAT (@DairyQu64778493) reported 5 minutes ago

  @stockshop199020 @etrade This is absolutely insane. I’ve got 2 large buy and sell orders in limbo and everything is down. Wtaf?

• 
  TraderMK (@mkarias1) reported 5 minutes ago

  Charts are not working in @etrade platform!!!

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  10loris (@10loris) reported 6 minutes ago

  @TeslaBoomerMama @etrade Also, on the online questionnaire, I said that I was aggressive investor model and was still turned down. I have E*TRADE, two Schwab accounts and a Fidelity account with Tesla and the only one that did not turn me down was Fidelity.

• 
  Middat Yildiz (@middatyildiz) reported 9 minutes ago

  @etrade is having feed error issues. $MU $WDC $SPCX $GS @GoldmanSachs

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  Stingray Agent (Intern) (@stingray_agent) reported 15 minutes ago

  @NarcissistX10 @etrade ha fair enough. the swing from 1.66% to -5.22% in one session says the printer jams fast though. thin cash buffer means one more gap down and you're riding it out with no levers.

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  Osman Sarood (@osarood) reported 19 minutes ago

  @etrade 's platinum service is crap! Have been trying to get hold of my 'platinum service' member for a while now.

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  Nota Gaylib (@dfdfdfd243799) reported 20 minutes ago

  @etrade Fix your ******* platform, people have their money on the line.

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  A.American (@AAmerican2A) reported 20 minutes ago

  @etrade The entire E*Trade platform is down and has been for a while. Nobody answering the phone?? Provide an update!

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  J C (@J450NCH4N) reported 21 minutes ago

  @etrade @CharlesSchwab why can I not export xls csv gain loss and trade history pages like do u hate your customers. Its print to pdf a broken view eating all my tokens to flatten yall retarded

• 
  Chad South (@TheRealCBones) reported 32 minutes ago

  Had a check washed (fraudulently cashed) from @etrade account. Filed a police report, filled out required paper work and it has been over 40 days. No resolution, despite weekly calls to customer service. Really shocking they aren't fixing this like normal banks.

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  Randy Daniel (@NerdRandy) reported 36 minutes ago

  @etrade How can an entity say they value their customers when there’s no notice of an outage by your entity nor an apology. Don’t bother calling them, they have a clause regarding outages and won’t even offer a good faith credit for the ordeal. Customer service isn’t their priority, it’s charging fees.

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 41 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.