E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 3 |
| San Francisco, CA | 2 |
| Kralendijk, Bonaire | 1 |
| Charlotte, NC | 1 |
| Elmont, NY | 1 |
| Wellsford, Auckland | 1 |
| Idar-Oberstein, Rheinland-Pfalz | 1 |
| Las Vegas, NV | 1 |
| Peoria, IL | 1 |
| Troutdale, OR | 1 |
| Indianapolis, IN | 1 |
| Salt Lake City, UT | 1 |
| Dallas, TX | 1 |
| Redwood City, CA | 1 |
| Dublin, Leinster | 1 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Atlanta, GA | 1 |
| Los Angeles, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Kat Kenyon is drafting Dylan (B&I W: Book 4)
(@KatKenyon1) reported
.@etrade Your system is down. First I got in and it wasn't showing today as a trading down and then it went down and said error. It ISN'T a cache error since I didn't log in on the 17th. YOUR SYSTEM IS BROKEN. WHAT ARE YOU DOING TO FIX IT. #etrade
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Alex Hardesty
(@SouthfieldBear) reported
@etrade Missed the reponse. I called in today about 7 am and Caine picked up at about 9 am (automated message indicated approximate wait time of 60 minutes). He solved my issue in less than 5 minutes. But still reconsidering moving due to bad CS.
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Taunja
(@Taunj__) reported
@etrade card was declined for no reason but the balance is showing on my account. Are the systems down?
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kevin collins
(@voxkev) reported
@etrade brokerage question unanswered on the website AFAICT: How long will it take for a stock trade to settle and funds are available for either reinvesting or txfr to my bank account? (And, over 2 hours phone support wait time?? That's insane.)
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i_like_bb_stock
(@thommic) reported
@etrade this worthless security liquidation form is no longer working. It is important to get this fix since its the end of the year.
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Bennyhills
(@Bennyhills12345) reported
@thommic @etrade Yeah. And FYI the customer service is horrible
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Manish Agarwal
(@agarwalm) reported
Has anyone able to connect with @etrade customer service? I am seeing unimaginable long wait times of more than 2 hours, and they don’t even have a callback feature 📞😢#CustomerService @MorganStanley
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Fielding2001
(@jennyfields79) reported
Why hasn’t @CNBC said anything about @etrade being down all morning?
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Camilo
(@dan1elos_) reported
Your DRS button is nonfunctional, please fix. @etrade
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Xandra van Wijk
(@xndra) reported
@DrCarlisC @etrade No it’s for setting up a will via @Farewill. If I’d have foreign assets I can’t do the online service but have to do via phone with a lawyer (and thus more expensive)
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Ernest C. Smitten
(@ErnestC_Smitten) reported
@etrade Your pages for viewing orders and for viewing options chains have just now broken. Redirects to a page that just says "Error:" Was working a few minutes ago. Quote pages are still working (for now).
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Ken Daigle
(@ken_daigle) reported
@FinesseAk @etrade I get error messages anytime I attempt to transfer settled funds between my accounts. I’ve called customer service and their automated system stated I have over 2 hour wait time. Totally unacceptable. @etrade
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Darren
(@darren__music) reported
maybe I need a new broker. Missed a beautiful opportunity but couldn’t set a bracket/conditional order.. error message claims OTC/pinksheet/under $1 can’t set conditionals but that isn’t true for $GNFT @etrade
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Xandra van Wijk
(@xndra) reported
Does anyone know if anything I own on an account like E*trade counts as foreign assets if I’m a UK resident? Or does that depend on which company I own stock in specifically? Asking here because it is impossible to get in touch with @etrade customer service
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PennyPirate
(@pennypirate86) reported
@etrade 2 hours! No answer! Wtf?