E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Oklahoma City, OK | 2 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
| Dublin, CA | 1 |
| Torrance, CA | 1 |
| New York City, NY | 1 |
| Atlanta, GA | 1 |
| Concord, NC | 1 |
| Fremont, CA | 1 |
| Wallingford, CT | 1 |
| Juneau, AK | 1 |
| Clermont, FL | 1 |
| Panaji, GA | 1 |
| Cypress, TX | 1 |
| Fort Lauderdale, FL | 1 |
| Portland, OR | 1 |
| Inkster, MI | 1 |
| Geneva, IL | 1 |
| Chicago, IL | 1 |
| Rock Hill, SC | 1 |
| Sacramento, CA | 1 |
| Daytona Beach, FL | 1 |
| Washington, D.C., DC | 1 |
| Kagha, Bhutan | 1 |
| Phoenix, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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D Bishop
(@360D) reported
@etrade @profpalm I haven't been able to log in all day despite using the correct user ID and password. Hold time is 164 minutes. If you have a system outage, can you please announce it and then let us all know when it's resolved?
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mediaseth
(@mediaseth) reported
@etrade just signed up, you send email that there is a problem and call. Wait times ridiculous. I transferred money and it's in limbo in etrade. Help? I just want out, now.
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John Middlekauff
(@JohnMiddlekauff) reported
@etrade having issues with my account and wait on hold forever.
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President Elect StanTheTradingMan
(@StanTradingMan) reported
@godangitbobby @etrade It was my account. The number is wrong and the percentage is wrong. I was down by 1%
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playa chanel
(@idkwht2makeit) reported
Didnt pick up the damn phone @etrade
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JustaJ0e
(@JustaJ0e) reported
@etrade I have now been on hold for over 3 hours. You’ve got a problem. Hire some damn employees.
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rupesh
(@videshijain) reported
@etrade very very hard to connect to your customer service . no one picks the call after >30 mins wait . Even after 120 mins wait on chat - no one respond . Tried sending e-mail but scripted message to call . Don’t know how to connect for my question
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Brian Bader
(@BrianBader) reported
@etrade looks like your site is broken again today? Can't login - seems other people are report similar problems. Any indication when it'll be ready? Going back to schwab sounds better everyday.
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Brian Bader
(@BrianBader) reported
@etrade what a garbage company! worthless customer service and platform. bunch of scumbags
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Dr.Dee
(@tarlene03) reported
@etrade what’s happening in your customer service department? I sat on a call 2 hours waiting for someone to come on the line. I’ve chatted waited two days for an answer and got an automated response. This is crap.
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Jim Washok 👀🤔🙃
(@JimWashok) reported
@etrade @ErnsTweets A business can either a) keep apologizing and blaming external reasons as if that makes a difference with something as time-sensitive as equity trading, OR b) they can fix the problem. #priorities
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gems
(@davethejeweler_) reported
@ChrisAment @etrade and **** 12 boot locker
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Old Dorp Capital
(@olddorpcap) reported
@etrade I’ve not been able to place orders for certain securities electronically. After calling customer service, and waiting on hold for over 9 hours, I still haven’t made any progress. What poor customer service!
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Jackie Schaefer
(@JackieKay1111) reported
@etrade I use etrade pro but first they take down the ladder and now the scanners this is terrible Im leaving this platform; what platforms do others use?
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President-Elect J̷̼̼̻̹̏͗̌̆À̸̛͔͇̦͆́̓̈́̍͝͝Y̶̛̍̕͝
(@jeridmg) reported
@etrade A pattern like randomly canceling elite 20 year customer accounts without warning or preparation? That seems unprecedented to me.