E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Oklahoma City, OK | 2 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
| Dublin, CA | 1 |
| Torrance, CA | 1 |
| New York City, NY | 1 |
| Atlanta, GA | 1 |
| Concord, NC | 1 |
| Fremont, CA | 1 |
| Wallingford, CT | 1 |
| Juneau, AK | 1 |
| Clermont, FL | 1 |
| Panaji, GA | 1 |
| Cypress, TX | 1 |
| Fort Lauderdale, FL | 1 |
| Portland, OR | 1 |
| Inkster, MI | 1 |
| Geneva, IL | 1 |
| Chicago, IL | 1 |
| Rock Hill, SC | 1 |
| Sacramento, CA | 1 |
| Daytona Beach, FL | 1 |
| Washington, D.C., DC | 1 |
| Kagha, Bhutan | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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JohnBelleville
(@glengarrygl) reported
@GailHedglin @etrade the worst service- be like me. Start moving accounts. Over $1million there and they don't care. They don't deserve your business
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Furinkan
(@furinkan) reported
from
Sydney, State of New South Wales
@etrade It's fine, my W8-BEN was submitted and processed quickly which is reassuring. :) This is a usability issue though, not a support issue. It'd be great if it gets passed up the chain for improvement
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Harry Haller
(@harryhaller62) reported
@etrade I'm a current ETrade customer, and I've been trying to open a checking account for the past week. I called customer-service number, and the system told me that the wait time was 2 hours! I want to open an account, and ETrade/Morgan Stanley is making it nearly impossible.
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Steve
(@SteveEsker) reported
What’s happened to @etrade? They lock my account and tell me to call and they don’t answer “account activation”…. Waited for over 30 minutes. No call back feature, no estimate of how much time of mine they are wasting, no help. I’m still locked out. 🤬
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Bulllogic
(@BullLogic) reported
@etrade pro platform gone to ****. Alerts never work anymore. They only wanna use app. Power etrade the worst. Who the hell designed that pos. You guys just wanna drive away business? Look at webull and take a lesson.
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Derek Vandivere
(@DerekVandivere) reported
@etrade So I did get my message, but you do still have broken links in your site (or should I be able to initiate a secure message, vs. reply to one you've sent?)
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DrK stands with UKR 🇺🇦
(@DrKarthikN) reported
I'm having an absolutely horrid time trying to get @etrade to satisfy a basic rollover request. Latest example: 5 weeks after a form was submitted, complaining of a missing signature. Any idea how to escalate to someone in leadership? Tempted to file a complaint with @SECGov
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Jennifer Hanks
(@JenHanks) reported
@etrade - your customer service sucks. I need help. After weeks and literally 22 hours on hold --- I keep getting hung up on and they don't call back. No one can help me resolve. F-ing do something.
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GOLD APE ⚡️🔮💰💎🦍🚀🇺🇸🧠🧬
(@TheGoldApe) reported
@GrayLeaf3 No problem! They IMO are great, I’ve never had an issue with @etrade they have phone number and live chat support as well so you can usually get an answer fairly soon. 👏
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MonsterMTG
(@MonsterMTG1) reported
@nobullshytrader Yea @etrade had become one of the worst brokerage companies...they allow insider manipulation and im leaving these clowns
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MD H
(@MDH88931540) reported
@etrade Etrade told me to go file a police report and an affidavit when I contacted them about a fraudulent trade on my account in which I lost money (less than $50). Really?! I've been a client for over 10 years and these are the hoops I need to go through first before you'll help me?
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Jason Kawazoe
(@bcknbus) reported
I guess @etrade customer service has crashed with the market! Worst ever! 90min wait and worst service this is why offshoring work is a thing #Banking #trading
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Senior Master Sgt Zach
(@SMSgt_Zach) reported
@etrade Since your Customer Chat doesn't work on my app and nobody answered my email to your brokerage... Do you foresee any issue delivering my #APE dividend to my account? #CHECKMATE
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Dunkle McPhee Esq.🌻🌻
(@0bm) reported
There must be better support at @etrade. I was last able to login 3 years ago after my investment account was purchased by etrade, and I haven’t bee able to login since. Can’t reset my password online, the automated phone system “reset it” and it didn’t work.
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Matthew Graham
(@lapsu) reported
Why does @etrade keep emailing me about newly vested options that are underwater? Wtf kind of investment advice is that?
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