E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 2 |
| Atlanta, GA | 2 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Francisco, CA | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Los Angeles, CA | 1 |
| Reşiţa, Judeţul Caraş-Severin | 1 |
| Metuchen, NJ | 1 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
| Dublin, CA | 1 |
| Torrance, CA | 1 |
| New York City, NY | 1 |
| Concord, NC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Ya-Ling J. Liou
(@yalingliou) reported
@etrade how am I supposed to notify the nature of deposits to be payroll deductions and not employer contributions when phone wait time is 90 min. and there is no way to message through my account anymore since @MorganStanley took over??? would love some help?!
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Lindsay Ash
(@lindsay_ash) reported
@etrade trying to help my SO open a solo 401k. Submitted paperwork last week. Have gotten no response and the phone waits have been rediculous. Just got disconnected after a 40 minute wait. Please help, the deadline is 12/31 and I will have to open elsewhere if needed.
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Tim 🦍
(@unspecified300) reported
Hmm, tried to buy more #ape and Etrade processed it as a sell. Had to buy back in WTF @etrade ?? #amc
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Stewart Halpern
(@stewartahalpern) reported
Anyone have an online broker they recommend? Every since @MorganStanley took over @etrade their Platinum Service has gone to 💩
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RL Perry
(@perry_rl) reported
@etrade your customer service is "unadulterated trash"!!! Was on hold for 20+ minutes (the agent never bothered to return) for something simple. Needless to say I will be closing my account!
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TheMikeBeirne
(@TheMikeBeirne) reported
@etrade @TradingWADummy @etrade cust support = gd nightmare. *every* time i’ve tried to contact them, over 1 hour wait w awful muzak til they answer- tell you something is handled then no call/email confirm for months- then schedule a 1-2hr hold to start from scratch again. BAD!
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Robert Boyer
(@robertfboyer) reported
@etrade Please help me finish the account transfers you started in September. It’s now December 27th and this isn’t resolved. Have called several times and sent notarized letters. Promised call backs never happened and your online “send a secure message” gives an error. Help!
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Adrian Alvarez
(@AdrianA74007760) reported
@etrade today is Christmas. Where are my shares of NBH? We all know AST is full. I’m an og TRCH share holder, $MMTLP has completed their distribution and I have no confirmation of my NBH shares. Don’t tell me to call and talk to a broker because they don’t help. #finrafraud
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Samantha Suellen
(@agronomommy) reported
@sanegrain Either an I Bond (buying those is a PAIN!) or help them research a good mutual fund. Let the kid pick so they get excited! @etrade has no fees on mutual funds and now is a good time to buy the dip! also @SmartyPig is high interest savings where I park cash for my kids savings.
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Copy&Paste
(@wdmorgan2) reported
@etrade If you’re a $MMTLP shareholder and feel you were sold counterfeit shares, my State AG’s Office recommends you file a complaint in person and immediately seek legal counsel. Collect all evidence and be ready to submit it upon request. Three states have open criminal investigations
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Gary Brode
(@Gary_Brode) reported
@AlexanderTheus @MorganStanley @etrade Plus, it's one thing to make a mistake. It's another to not make any effort to fix it. But they're still trying to blame me for not using my ATM card when I spoke with my "platinum elite" team about using my card in Thailand.
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Cstwest1
(@Cstwest) reported
@etrade WTF. Your app is broken. Got gains I need to lock in. Time to go elsewhere. Really today? SMH
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AMCgrannyApe
(@AMCgrannyApe) reported
@Jason_Sanders81 @jennifer_bry @etrade That amount tells you that TD is in trouble.
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Trey McAtee
(@TMcAtee74) reported
@KeanuTrades I made a couple of hundred today... it was shitt-tay, but not awful. Kudos to @etrade for really ******* what could have been a great P&L day by liquidating some AAPL calls I bought. "I needed to call them to ask them not to liquidate my position" was the **** response I got.
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Lindsay Ash
(@lindsay_ash) reported
@imjess_saiyan @etrade Sounds like my experience too. Unacceptable that you can't get help in a remotely timely manner.