E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 2 |
| Dublin, Leinster | 1 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Francisco, CA | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Atlanta, GA | 1 |
| Los Angeles, CA | 1 |
| Reşiţa, Judeţul Caraş-Severin | 1 |
| Metuchen, NJ | 1 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
-
Xandra van Wijk
(@xndra) reported
@DrCarlisC @etrade No it’s for setting up a will via @Farewill. If I’d have foreign assets I can’t do the online service but have to do via phone with a lawyer (and thus more expensive)
-
PennyPirate
(@pennypirate86) reported
@etrade So I can't access my money and you have no phone customer service now? How are you still in business?
-
Xandra van Wijk
(@xndra) reported
Does anyone know if anything I own on an account like E*trade counts as foreign assets if I’m a UK resident? Or does that depend on which company I own stock in specifically? Asking here because it is impossible to get in touch with @etrade customer service
-
Ken Daigle
(@ken_daigle) reported
@FinesseAk @etrade I get error messages anytime I attempt to transfer settled funds between my accounts. I’ve called customer service and their automated system stated I have over 2 hour wait time. Totally unacceptable. @etrade
-
Ernest C. Smitten
(@ErnestC_Smitten) reported
@etrade Your pages for viewing orders and for viewing options chains have just now broken. Redirects to a page that just says "Error:" Was working a few minutes ago. Quote pages are still working (for now).
-
Alec Kalfaian
(@AKalfi) reported
@etrade got the worst customer service in the history of customer service. It dead turned me into a Karen and got me ranting on Twitter about it. It’s on a sight when I see ur CEO
-
James "GOP betrayed America" Flanagan
(@JamesFlanagan12) reported
@etrade Terrible Customer Assistance. No ability to send an email or secure message or email web form. Greater than two hour wait time for phone support. Meanwhile, I am unable to get assistance on transactions in my account. Is this how @MorganStanley does business?
-
Kat Kenyon is drafting Dylan (B&I W: Book 4)
(@KatKenyon1) reported
.@etrade Your system is down. First I got in and it wasn't showing today as a trading down and then it went down and said error. It ISN'T a cache error since I didn't log in on the 17th. YOUR SYSTEM IS BROKEN. WHAT ARE YOU DOING TO FIX IT. #etrade
-
Ken Daigle
(@CoachDaigle) reported
@FinesseAk @etrade I get error messages anytime I attempt to transfer settled funds between my accounts. I’ve called customer service and their automated system stated I have over 2 hour wait time. Totally unacceptable. @etrade
-
PennyPirate
(@pennypirate86) reported
@etrade 2 hours! No answer! Wtf?
-
kevin collins
(@voxkev) reported
@etrade brokerage question unanswered on the website AFAICT: How long will it take for a stock trade to settle and funds are available for either reinvesting or txfr to my bank account? (And, over 2 hours phone support wait time?? That's insane.)
-
Kevin Gordon
(@tweeez1) reported
@etrade what’s up with the website and mobile app being down? Having been able to access the site since Thursday and mobile app since Saturday.
-
Edwin
(@thermalsimmang) reported
@etrade Traders haven’t seen any customer service from E*Trade!
-
Finesse Technologies Solutions
(@FinesseAk) reported
@etrade why aren’t any of my transactions going through and customer service is over 2 hour wait .. can’t believe this is happening week before Christmas WTH
-
Ghost Plantrobot
(@ghostplantrobot) reported
@etrade Frankly, I'm disgusted with Etrade's service right now and I will likely be taking my business elsewhere in the new year.