E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 3 |
| San Francisco, CA | 2 |
| Kralendijk, Bonaire | 1 |
| Charlotte, NC | 1 |
| Elmont, NY | 1 |
| Wellsford, Auckland | 1 |
| Idar-Oberstein, Rheinland-Pfalz | 1 |
| Las Vegas, NV | 1 |
| Peoria, IL | 1 |
| Troutdale, OR | 1 |
| Indianapolis, IN | 1 |
| Salt Lake City, UT | 1 |
| Dallas, TX | 1 |
| Redwood City, CA | 1 |
| Dublin, Leinster | 1 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Atlanta, GA | 1 |
| Los Angeles, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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cheezedawg
(@cheezedawgb) reported
@JACIE11163265 @DeviantImmortal @etrade It’s been a rough couple of weeks for etrade. Most disappointing part is their silence. I’d prefer for them to acknowledge the problem and try to reassure that they are working on it. Absent that it’s easy to conclude that they don’t care which is why it keeps happening.
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Mark Blondin
(@Mark_Blondin) reported
@etrade @RedFyv3 Your kidding. The Chat service doesn't work. The wait time on the 800 # is 20 minutes. The E*Trade online interface seems to be cludgy. Asking someone to call the 800 # is cruel
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Antonio
(@Antonio64278277) reported
@etrade I need help! The trading day is almost over, your system set me up to buy for today. Who in their right mind would buy a contract for today when there is 30 minutes left in the market! This is terrible. I’m about to just throw cash into your hands what is this
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JACIE
(@JACIE11163265) reported
@DeviantImmortal @etrade I will say TD doesn’t usually go down. Not perfect though.
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JACIE
(@JACIE11163265) reported
@cheezedawgb @DeviantImmortal @etrade A friend said the same about E-Trade so he’s leaving-so many problems. Made me decide to stay with T.D.
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amy
(@logexlyf) reported
@etrade hi. I want to close a brokerage acct;unable online coz of open position; phone support->2hrs wait. Email pls? Thanks
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J. Peterson
(@isonno) reported
@etrade Found Stock Plan > My Account > Orders goes to a page where the disclosure ">" works. It doesn't load broken p_site_chat.js. Trading > Orders Is still broken. Please tell Support to take bug reports seriously, and not just dismiss with "clear cache / change browser"
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nobullshytrading
(@nobullshytrader) reported
nice @etrade down mid day nice goin idiots! good thing i placed all my tradez already
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Tim Yeoman
(@YouPlumDumb) reported
@etrade 3hr wait, No live chat customer service at its finest. #worserecommendationever
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MelCad
(@Melissa85192679) reported
@etrade you guys are ridiculous. I keep trying to login and I cannot. can't even get an email from you and i have to wait on the phone for 90 mins for someone to help me just to access my account? Come on. you can do better than this
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Matt Werner
(@mwerner97) reported
@etrade is the worst company to do business with. Their practices border on fraudulent.
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cheezedawg
(@cheezedawgb) reported
@njkmohan @etrade I don’t know why I’m still expecting E*TRADE to acknowledge that they have a problem a d that they are trying to fix it. Without that it’s easy to conclude that they don’t care that their platform is unstable which is why it keeps going down.
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josh carcione
(@joshcarcione) reported
@etrade @etrade kind of insane. No one can help over the phone, and the person I was communicating with just stopped responding. Why can’t you have someone answer the emails?
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matt
(@MCubed1111) reported
Etrade ******* up again. Showing 0$ balance off and on on some holdings plus cutting my overall balance by a 1/3. Wtf is wrong with your system?! @etrade
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Krishna Mohan Nerella
(@njkmohan) reported
I can't believe it! Power eTrade went down again. It has been just a couple of days since the last episode. They did not fix anything? 😖#etradedown #trading @etrade @MorganStanley