E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Los Angeles, CA | 7 |
| San Diego, CA | 5 |
| Houston, TX | 5 |
| Miami, FL | 4 |
| New York City, NY | 4 |
| Seattle, WA | 4 |
| Dallas, TX | 3 |
| Columbus, OH | 3 |
| Pompano Beach, FL | 3 |
| San Francisco, CA | 3 |
| Chicago, IL | 3 |
| Colorado Springs, CO | 3 |
| Denver, CO | 2 |
| Grayslake, IL | 2 |
| Ashburn, VA | 2 |
| Oklahoma City, OK | 2 |
| Las Vegas, NV | 2 |
| Rochester, NY | 2 |
| Minneapolis, MN | 2 |
| Cleveland, OH | 2 |
| Atlanta, GA | 2 |
| Temecula, CA | 2 |
| Detroit, MI | 2 |
| Tucson, AZ | 2 |
| Salt Lake City, UT | 2 |
| San Antonio, TX | 2 |
| Katy, TX | 2 |
| Franklin, MA | 2 |
| Orlando, FL | 2 |
| Honolulu, HI | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Brian Wacha
(@brianwacha) reported
@StarstreamEnt @etrade @etrade There is an urgent problem here that needs addressing. Please take a look ETrade $SSET
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Blue-Saga AR
(@BlueSagaVirve) reported
@MorganStanley @etrade 1099 error will cost a taxpayer - guess who....customer service is clueless - someone in consumer affairs should look into this - too much power and not enough accountability
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SantiagoFuentes
(@santiagouentes) reported
they got me good **** @Fidelity @etrade and whoever supports them
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My Name Is Not Jonas 🥃
(@theRealNotJonas) reported
Hey @etrade - why does it sound like all of your CX agents just rolled out of bed and would rather be doing anything else? I mean, it’s probably true but damn. #etrade
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Chuck deNicolo
(@denicolo_chuck) reported
Has anyone else had problems getting through to Customer Service at @etrade ? They rejected my 401K rollover check and I can't speak with anyone to fix it. Before @MorganStanley bought them was able to reach CSR. Losing confidence in E*Trade for my IRA.
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akmk
(@akmk) reported
@ReganHentz @etrade @atomly Congress should pass a law requiring minimum ten minute wait for customer service representative on major financial institutions like etrade..
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Elisa F
(@elisa4000) reported
@etrade trying to reach someone in customer service both your phone and live chat are not working/down.
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TwoThree
(@TwoThreeTrades) reported
@Jcazz17 @etrade Yeah I noticed that too, wtf. I thought my connection was bad haha.
-
Vic⁷ | Namseoks wife (REAL)
(@hobious613) reported
@etrade been trying to call you twice now. Can someone help me?
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David Schlesinger
(@DSchlesNYC) reported
@etrade is your message center not working? I can’t send a message regarding my account.
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Adam
(@TheToonofToons) reported
@etrade Please roll back this update for the mobile app. It’s slow and it sucks.
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Yog-Sothoth
(@VirtAberration) reported
@Jcazz17 @etrade maybe it will catch up to fidelity's god awful mobile app lol.
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Paul Tucci
(@ptucci) reported
@etrade worlds worst customer service. They hide behind ‘self service’ but it’s always 90 minutes to get them on the phone e. A big corporate f—k you to E*Trade
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KiKi 🐚
(@123Kiki) reported
@etrade @etrade worst customer service in the world. I messaged you here on Monday… I have yet to receive a reply Then I tried the message center again on the app …unable to either chat or direct message. I tried calling again today but got dropped after a wait. #etradesucks
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KH
(@khaleessiiiiii) reported
@etrade hi! I have been trying to contact your customer support team for the past 3 months, each time I called, there is a 90mins+ wait time. There is no online chat option. You also do not operate during the weekend. Please tell me what is the best way to speak to someone??