E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 1 |
| Rock Hill, SC | 1 |
| Sacramento, CA | 1 |
| Daytona Beach, FL | 1 |
| Washington, D.C., DC | 1 |
| Kagha, Bhutan | 1 |
| Phoenix, AZ | 1 |
| Palm Coast, FL | 1 |
| Sollentuna, Stockholm | 1 |
| Santo Domingo, Distrito Nacional | 1 |
| Las Vegas, NV | 1 |
| Camden, TN | 1 |
| Folsom, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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♞
(@loganmmore) reported
Know they won’t see this or care but mannnn **** you @etrade whoever you are
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Danilo
(@daniloguasticci) reported
@meadia @etrade mine down too, can't login and when I reset my password it says it changes nd then says invalid when I try to log on again
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Cpt.
(@CptAJones) reported
So I might gripe about @etrade trading platform sometimes, but let me say this as well, in the interest of fairness: Etrade customer service is awesome. They reach out and, even when it's pretty clear I'm a gambling degenerate, still try to address issues with their platform.
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Scott Cannon
(@ScottyeCannon) reported
Words cannot explain how bad @etrade wait times are to fix issues they caused. I am going on 4+hours total on hold over several days due to the mistakes they made with my account and still no resolution but wait for someone else #Etrade #poorcustomerservice #avoidEtrade
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My son calls me Captain Bartlett
(@jlong78la) reported
@IQ45sociopath @greg_lechuga @etrade Exactly! They are the worst. I have been calling for a week, sent emails, tweets, dms etc.... They do not care about customer service at all. I guess all us poor peasants can do is continue to call them out.
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NomDePlume
(@danspam10) reported
@etrade @MorganStanley 10mins hold to speak with operator, 30mins to transfer to correct dept. 1 min to identify which acct. call drops. No one calls back after 45min hold!!!! 10mins to get operator to tell them. You guys killing it at customer service!
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Ronni Ron the Bonbon
(@LovesTheWords) reported
@etrade Did you limit trading in order to help the hedge funds?
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Mike Burkly
(@mburkly89) reported
@etrade can you please fix your etrade pro platform. This morning it was fine and now it’s lagging again. Very frustrating
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Trip
(@XspensiveTTV) reported
@etrade has to be the worst app I’ve ever used in my entire life. Took money out of my account... couldn’t use it until almost 5 days after it came out of my bank. Now all of a sudden I can’t transfer back into my bank. Was on hold with them for over an hour
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John Gage
(@JohnGage) reported
@etrade Maybe you should spend less time tweeting and more time on customer service. No response from messages sent in app and website. On hold since 12:30 today from a call, and a live chat wait time of 190 minutes.
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Patrick Romero
(@mastapeanut) reported
@etrade HIRE MORE CUSTOMER SUPPORT! This is ridiculous. All your tweets have people complaining about the same issue. You are losing customers, you are losing money!
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Caitlin Howle is Writing a Novel
(@caitlinmoments) reported
@etrade you guys lost a customer tonight.
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Sue
(@tallytherally) reported
Looks like @etrade will suddenly have another spontaneous software glitch.
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Melissa Chyba
(@MelissaChyba) reported
@etrade thanks for no help with customer service at all. Long hold times, chat is never available, no email responses at all. Taking my business elsewhere.
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Robert Beltran #BLM
(@rbeltran) reported
Hey @etrade how can I get help on a screw up your system made? Phone support and chat are taking HOURS to get help
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