E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 3 |
| San Francisco, CA | 2 |
| Kralendijk, Bonaire | 1 |
| Charlotte, NC | 1 |
| Elmont, NY | 1 |
| Wellsford, Auckland | 1 |
| Idar-Oberstein, Rheinland-Pfalz | 1 |
| Las Vegas, NV | 1 |
| Peoria, IL | 1 |
| Troutdale, OR | 1 |
| Indianapolis, IN | 1 |
| Salt Lake City, UT | 1 |
| Dallas, TX | 1 |
| Redwood City, CA | 1 |
| Dublin, Leinster | 1 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Atlanta, GA | 1 |
| Los Angeles, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Magic
(@SFResident20) reported
@etrade I was in Europe. I used my account and next day Etrade deactivated my account. For the last month I called Etrade many times and was on hold for appx 1 hour, every time. Still couldn’t talk to anyone…Time is money.definitely this is the worst financial customer service.
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mike
(@SeattleMike14) reported
$spy holy chit they are dropping the bid after the button is pushed, **** off @etrade
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Tvo
(@BagHoldenStocks) reported
@NoGreatTrader79 @etrade Hopefully before the announcement next week, if its semi bad news or a extended timeline it'll probably crash, I'd sell and buy a back cheaper, my average still in the 50s I don't want to wreck the potential split gains selling beofe Im already up big and like to get some profit
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Guy Nae
(@guy_nae) reported
@etrade #Etrade This security hold is a sorry excuse for poor service. I call everyday and waste 45 mins on hold, no answer. Why don't you tag w/Priority accounts calling in for a security hold? My funds are HOSTAGE with the #WORST customer service #HOLD TIMES in the INDUSTRY!
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Per My Last Email
(@Noted_Thanks_) reported
@displace_dustin @etrade On almost all the platforms for a week now. The float was never big enough to qualify for options (their own words), they messed up and are hurting retailers now to fix their mistake
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DrK stands with UKR 🇺🇦
(@DrKarthikN) reported
@etrade I'm struggling with how to do a direct rollover out of ETrade. The distribution options don't have an option related to I'm moving to a different vendor. And your CSRs are unwilling to help!
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Al
(@colitis_hunk) reported
@MerrillLynch the worst answering service of any brokerage. Won’t get anyone on the line for 30+min. Can’t trade this way. Supposed to be some fancy firm, it’s crap. Do not use. Go to @TDBank_US or @etrade
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Joe (He/Him)
(@KilgorePhish) reported
@rmondello It’s so well integrated with the macOS and iOS/iPadOS. If only @etrade would support the iOS password manager for 2FA instead of the Symantec “VIP Access” app!
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DeeJay522
(@DJay522) reported
@tastytraderMike @tastyworks Hey could you guys give @etrade some tips on how to design a usable platform, how to provide customer service, and how to export a CSV file with the actual time of trade as apposed to every trade reading 3:00AM? Sadly I have an account.
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Magic
(@SFResident20) reported
@etrade how do i solve this problem to access my account??? Your customer service doesn’t answer the calls.
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DeeJay522
(@DJay522) reported
If you're an active trader don't consider @etrade. I opened an account after lots of promises from a "dedicated" account Mngr. He lost my number after I funded. No return calls or emails and cstmr support is slow and bad. The trading platform no good. Sorry I strayed @tastyworks
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DeeJay522
(@DJay522) reported
@TraderNickyBAT @tastyworks Could you guys give @etrade some tips on how to design a platform, how to provide customer service, and how to export a CSV file with the actual time of trade as apposed to every trade reading 3:00AM? Sadly I have an account their also and they SUCK!
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DeeJay522
(@DJay522) reported
@tastyworks Hey could you guys give @etrade some tips on how to design a usable platform, how to provide customer service, and how to export a CSV file with the actual time of trade as apposed to every trade reading 3:00AM? Sadly I have an account their also and they SUCK!
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DeeJay522
(@DJay522) reported
@etrade If you're thinking about @etrade and you're an active trader, this is not the place for you. Customer support is not good, and "dedicated account reps" are anything but dedicated.
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Mikk
(@RipityRappy) reported
@etrade I've been on hold for 1 1/2 hours waiting for your reps to answer the phone. I would not otherwise be calling but @etrade has put everything on hold and demanded my phone call... FIX THIS
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