E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 2 |
| Atlanta, GA | 2 |
| Oklahoma City, OK | 2 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Francisco, CA | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Los Angeles, CA | 1 |
| Reşiţa, Judeţul Caraş-Severin | 1 |
| Metuchen, NJ | 1 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
| Dublin, CA | 1 |
| Torrance, CA | 1 |
| New York City, NY | 1 |
| Concord, NC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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John Gavin Polson
(@JohnPolson) reported
@etrade hey. Calling your espp customer support line. Call said 90 minute wait. It's now 2 hours... can someone help?
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Brock Nicholson
(@BrockNicholson) reported
Just discovered that @etrade doesn't actually have a customer service department you can get a hold of. Anyone have any recommendations for a decent brokerage that can occasionally answer their phone when customers need help?
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Stockspotify
(@stockspotify) reported
@etrade @swanny88 WTF is wrong w you people and why is it a platform for kids (Robinhood) is more robust than a co that been in biz as long as you?? Pitiful, never seen a co go down as fast as ETRADE has in my life!
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Jorge Rivera
(@RealJorgeRivera) reported
@etrade Fix your online chat service please.
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EvelK01 🦁
(@EvelK01) reported
@Fidelity & @etrade customer service sucks! You’d be better off putting your money under a mattress than to deal with their lying firms!
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TwointhePink
(@TwointheP) reported
@Thoughts_NJ @etrade WORST part about etrade is their app, if you switch to say Twitter and then go back you need to login again.
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DogeShark
(@DogeShark1) reported
@TheeDisruptor @etrade I’ve had Fidelity for years and they’ve been great. I also have a TD Ameritrade account as well. But in terms of service, trade price execution etc. I put them at the top of the list.
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saurabh agarwal
(@AgarwalNith16) reported
@etrade How to reach your customer care? I cant see a customer care email id. Nobody picks up the phone and live chat is also useless
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Jay R. Ligon
(@TheeDisruptor) reported
Been on hold with E-Trade @etrade for 1 hour - this is too much Which brokerage has the best customer service?
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StockyPenny
(@StockyPenny) reported
@etrade DOWN FIX IT!!!
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irieman96
(@irieman96) reported
@LenoxBramble @etrade Login to the website and launch it from there
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Phred Bear
(@Phred_Bear) reported
@etrade come on ., fix your app and stop hiding trade data!
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Shashank Saxena
(@ShankRedemption) reported
@ClarkWGriswold0 @RemieSmith @etrade 2021 and STILL no support for TOTP. This is ridiculous!
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Rob Zimmerman
(@robmzimmerman) reported
@etrade my account is locked for “suspicious activity” and I’ve been unable to get anyone on the phone. I’ve done over 3 hours on hold now - is there anyone to at can help?
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ᴘʜɪʟ
(@PhilThuene) reported
@etrade, you guys should really think about a callback option for customers needing to get in touch with customer service — being on-hold for 2+hours is not a great customer experience...
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