E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Seattle, WA 2
Portland, OR 2
New York City, NY 2
Anchorage, AK 2
East Wenatchee, WA 1
Beacon, NY 1
Dallas, TX 1
Rancho Santa Margarita, CA 1
Apex, NC 1
Pineville, LA 1
Sandersville, GA 1
Winston-Salem, NC 1
Tehran, Ostān-e Tehrān 1
Grand Prairie, TX 1
Monroe Township, NJ 1
Cleveland, OH 1
Hinesville, GA 1
Saint Paul, MN 1
Chandler, AZ 1
Louisville, KY 1
Westfield, NJ 1
Columbus, OH 1
Russellville, AR 1
Chicago, IL 1
Glen Ellyn, IL 1
Camarillo, CA 1
Miami, FL 1
Lombard, IL 1
McKinney, TX 1
Cypress, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • ResidentBayarea Bayarea Resident (@ResidentBayarea) reported

    @etrade I just waited 4 hours and 3 minutes to speak with customer service only to be disconnected. There is a serious problem. What is going on that you’re not telling us about? How do I get ahold of customer service if you don’t answer calls and the messaging center in down?

  • BigB_trades BigB (@BigB_trades) reported

    @learning_fornow @Jackson29901084 @etrade Don't usually have that problem with them. Frustrating for sure.

  • sangupta Sandeep Gupta (@sangupta) reported

    @etrade don't provide an incorrect estimate on customer requests. Disappointing service.

  • hplon3 hplon (@hplon3) reported

    @etrade has the ABSOLUTE WORST CUSTOMER SERVICE. Been locked out of acct for 2wk bc VIP 2F security code doesn’t work. No one answers the customer service #!! HELP!

  • jjamesjd Jacqueline James (@jjamesjd) reported

    @etrade do you know what might also cause a mass sell off? Your more than 2 hour wait time to speak with a customer service representative.

  • claybster Charlene (@claybster) reported

    @etrade @etrade I’ve been on hold waiting for customer service for 2 hours today and 2 hours yesterday - when your only other support option is mail, this is completely unacceptable.

  • witherfallvocal Joseph Michael Music (@witherfallvocal) reported

    @Fabio_NYC_ They removed a bit but didn’t drop all the way down to the shiba reported figure… not sure how they think they can do such a thing without explanation… imagine if @Tesla stock had 40% more shares added to total by @etrade ! There would be lawsuits for years!!!

  • Zikjoe1 Victoriacane (@Zikjoe1) reported

    @Erik_Schaffer_ @etrade My account got same similar issue.. i contacted support services but they wouldn’t help me...I got referred to @logskind3 on Instagram and they were so helpful and reliable. Am sure they can help you.

  • mlorfeld Matt Lorfeld🦬🍻🦩🐙💎🦥🚀 (@mlorfeld) reported

    "Your estimated wait time is greater than 90 minutes" - thanks @etrade I might be looking at transferring my entire portfolio to a company with actual customer service.

  • sportsguy312 sportsguy312 (@sportsguy312) reported

    @etrade Don’t get an account here unless you want awful customer service and 3 plus hour hold times.

  • Erik_Schaffer_ Eric Schafer (@Erik_Schaffer_) reported

    @etrade after enabling two-factor on my account, I cannot login. And there's no chat or phone support available right now. Help?

  • TimChessman Tim Chessman Voiceovers 🎬🎙 (@TimChessman) reported

    @dapstats @etrade Of course! Should’ve known! I wonder if they have the same supply chain issues over at @TDAmeritradePR ?

  • FCMichelTelo_SP FC Michel Teló SP (@FCMichelTelo_SP) reported

    @StrangeAirships @etrade Same thing happened to me few weeks back someone on here recommend @legittoolz he help me recover my locked account In 30mins. His an expert

  • youngpontiff Lehman Brothers 🦅 (@youngpontiff) reported

    @thetradingchick I put $2000 in Compuware $CPWR in 2000. I was in high school and it was the first stock I ever bought (@etrade). One day later they reported earnings and the stock went down 50%. Then came the bursting of the tech bubble, and I was left with about $500. #Y2K

  • IdealisticGary Idealistic Gary Gensler (@IdealisticGary) reported

    @etrade I am trying to get customer service and the hold time is "more than 2 hours"?!?! AND Live chat is down. I have a quick question regarding paper trading and commissions. HMU

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