E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Oklahoma City, OK | 2 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
| Dublin, CA | 1 |
| Torrance, CA | 1 |
| New York City, NY | 1 |
| Atlanta, GA | 1 |
| Concord, NC | 1 |
| Fremont, CA | 1 |
| Wallingford, CT | 1 |
| Juneau, AK | 1 |
| Clermont, FL | 1 |
| Panaji, GA | 1 |
| Cypress, TX | 1 |
| Fort Lauderdale, FL | 1 |
| Portland, OR | 1 |
| Inkster, MI | 1 |
| Geneva, IL | 1 |
| Chicago, IL | 1 |
| Rock Hill, SC | 1 |
| Sacramento, CA | 1 |
| Daytona Beach, FL | 1 |
| Washington, D.C., DC | 1 |
| Kagha, Bhutan | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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MHL
(@Financi34544151) reported
@HIOTrading @etrade Avoid this company like the plague. 3 hour wait times for phone support, probably the slowest funds clearance in the industry, delayed tickers, trading software that seems like it was developed by 1st graders, I could go on and on....
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Pete
(@defraudedvoter1) reported
Really @etrade ? 2 hours for customer service on the phone? You guys shouldn't even be in business!
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Jeremy Smith
(@Jomasophon) reported
@etrade why does customer service suck? No live chat and lose the call before I get through the 90 minute wait time.
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GAS | Matt
(@EsportsgasMatt) reported
Got kicked out of my account while trading and now I’m unable to sign back in. Can I get some support before I take the rest of my money out and transfer it to @etrade ?! @RobinhoodApp
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Patrick Carlson
(@pzcarlson) reported
@etrade there has to be a better level of customer service than holding for 2+ hours to talk to someone
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ilyafalls
(@ilyafalls) reported
@etrade What's up with hold times for customer service? I've been trying to call at all different times of the day and it gives me 2 hour wait times every time. It never was like this before when I called.
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🆃🅷🅴 🅱🅻🅾🅲🅺🆃🆅
(@THEBLOCKTVPOD) reported
@etrade I don’t understand why you’re the only people that I know that I have to call just set up my Apple Pay on my phone where everyone else uses text message Service get with the times it’s 2021 E*TRADE I’m not waiting 60 minutes for this
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clint
(@cochieng45) reported
@etrade might be the most useless app customer service number never works
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whatdothlife
(@whatdothlife2) reported
@etrade i just sold some calls and the money didn't show up in my cash purchasing power. i triple checked and it was not a fat finger or error on my end. what gives?
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KJS
(@KeithSendzik) reported
$EVGO @etrade literally lent 100s of thousands out all morning, and where people are covering their short into the 17push, which would make short shares available again at your broker, for some reason they're magically out of them, how convenient so they dont have to buy way down
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whon4_DhaWin
(@Whon4D) reported
from
Antioch, California
@etrade wtf bro
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Sivakumar Paramasivam
(@SivakumarParam5) reported
@etrade , I am really not happy with an etrade service. Almost a month, everyday I am calling customer service to process my request. No proper response. Everyone are saying, it will get it done today, but NO.
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MHL
(@Financi34544151) reported
@HIOTrading @etrade Avoid this company like the plague. 3 hour wait times for phone support, probably the slowest funds clearance in the industry, delayed tickers, trading software that seems like it was developed by 1st graders, I can on and on....
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adam|oe
(@adamoe) reported
@etrade whats going on with your Customer Support?! "2 Hours+ Wait time" with no option for call back and your email support bounces back with a "Full Inbox" notification.. wtf?! #etrade #CustomerExperience #customersupport
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BraverGuide
(@BraverGuide) reported
@etrade why do you not offer callback? I need account help and don't have hours to wait. Live chat also not available. Got a message to send a secure message and there's no secure message place to write an outgoing message. Very disappointed.
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