E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 2 |
| Dublin, Leinster | 1 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Francisco, CA | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Atlanta, GA | 1 |
| Los Angeles, CA | 1 |
| Reşiţa, Judeţul Caraş-Severin | 1 |
| Metuchen, NJ | 1 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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matt
(@mjk_519) reported
@etrade help?? Hello??
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JDToMD
(@JDToMD) reported
@etrade Fix the Greeks in options on your Power Etrade platform.
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Ahmad
(@__angryblackman) reported
Hey @etrade with all the revenue you guys bring in, it would help if you all invested in,you know a call back feature so no one has to wait 90+ min to speak with someone..
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Seema hess
(@Sisabel3) reported
@MorganStanley @etrade With another year of horrible, horrible customer service. Do not entrust your hard earned money to these people.
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Steve Topper
(@Steve_Yo72) reported
@etrade Why do I have to sit on hold for 30 minutes just to contact customer service??? Why does your live chat not work? Why can't I send a secure message? Why are you leaving your customers out in the cold???????
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JTradz
(@TradzJ) reported
Between online help never being available and phone wait times over 2 hours @etrade basically doesn't have customer service anymore. What a genius move after a giant merger..lol Time for a new broker!
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Oeing Company
(@Haifashal) reported
@etrade Check out Lunar defi, it's up when the rest of the market is down! #LunarDeFi #LNR
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amjad sikiligiri
(@AmexAmjad) reported
@etrade ETRADE the epitome of pathetic service. I have been trying to reach customer care regarding my account for past 2 weeks and each time i get a voiceover saying estimated wait time is greater than 2 hours. painstakingly i stayed for 2.5 hours twice still no answer.
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Emmers
(@Emmers8675309) reported
@etrade What are you doing about the fraud on my account E*Trade? I can reach customer support and someone has my E*Trade CC number.
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Brandi
(@brandi_daryl) reported
@etrade Woodforest and I figured out what was going on through trial and error and how your system was incorrectly naming the wires.. But now I have 3 fees. I'd like two of the fees handled, please. The issue was how Firefox was displaying Etrade's wire screen.
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Kathy Zahler
(@KAZahler) reported
.@etrade changed to two-factor authentication but didn’t tell anyone, so now people can’t get into their accounts. Their automated Help is helpless, and to get a human on the phone is a three-hour wait. Hello, #Schwab?
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Jeff Van Vlerah
(@JeffVanVlerah) reported
@etrade Why are the wait times on hold multiple hours when calling for basic customer support.
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Cristina Perez 🦄Taurunicorn
(@criscannamd) reported
@etrade I’ve been on hold for 2 hrs, please get a rep to call me. My account is locked. Must wait to speak for a rep to reopen. I’m losing money if my trades aren’t being done. #onlineplatform is down. #etrade #stock
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Shawn Baker
(@SanDiegOmics) reported
I've been a customer of @etrade for over 20 years. I've currently been on hold for over an hour to fix a problem that cannot be resolved online (after being told there was a 2 hr wait the other day). Any guesses as to how much longer I'll be their customer?
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Chris Valentine
(@cmvalentineb) reported
Hey @etrade if your online chat function is not working, why can’t I just email you with an issue that you can get back to at your convenience? No, I’m not going to sit on hold on the phone - you’re an online platform, be an online platform.
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