E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 3 |
| San Francisco, CA | 2 |
| Laredo, TX | 1 |
| Needham, MA | 1 |
| Kralendijk, Bonaire | 1 |
| Charlotte, NC | 1 |
| Elmont, NY | 1 |
| Wellsford, Auckland | 1 |
| Idar-Oberstein, Rheinland-Pfalz | 1 |
| Las Vegas, NV | 1 |
| Peoria, IL | 1 |
| Troutdale, OR | 1 |
| Indianapolis, IN | 1 |
| Salt Lake City, UT | 1 |
| Dallas, TX | 1 |
| Redwood City, CA | 1 |
| Dublin, Leinster | 1 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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DFLY
(@GreenTeamDFLY) reported
@ThrowinTrades @ldev117 @etrade Yup. After being great for all these years then to revert to this crap is just bad biz & bad for all relying on the L2s/chains. Been about a year now & obv they don't care enough or else would have been fixed long ago! Hope they do fix ASAP b/c unreliable is unacceptable nowadays
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Edwin
(@thermalsimmang) reported
@munger09 @etrade Not surprising at all. So difficult to get through to someone who can help.
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Lee
(@ldev117) reported
@ThrowinTrades @GreenTeamDFLY @etrade I can't even tell you how many times I have been on the phone with them, showing them the issues real time, and they just say, well its not broken enough to fix.
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ThrowinShapes
(@ThrowinTrades) reported
@GreenTeamDFLY @ldev117 This problem is going on for me still too @etrade. For example a sell will partially fill a bid, but that bids size doesnt update for over 5 minutes sometimes. Still the same for you guys?
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Shubham Agrawal
(@submagr) reported
@etrade Trying to reach customer care 800-387-2331 for two weeks now. Wait time is always greater than 2 hours. This is ridiculous. Please do something about it.
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Graham
(@PVofFCF) reported
@stock_mj @etrade Just food for thought b/c this was likely part of the new risk oversight from Morgan Stanley. Could be way worse given the alternative solution (E*Trade adopt MS's custodian & no longer able to buy the MSOs).
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EvelK01 🦁
(@EvelK01) reported
@etrade I've been trying to get ahold of someone for over 5 days, been on hold for 90min-2hrs nobody answers... Help me!!
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(Raquel) KOBE 🖤🐍
(@SOULbeautifulme) reported
I would highly suggest not banking with @Chase they don’t help their customers & they don’t follow up on claims properly. I also suggest not getting an @etrade they have taken my money & refused me access to my account. Yet won’t give me back my $1K. They have horrible service
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Abdel Presume
(@AbdelPresume) reported
@etrade So there is no way for me to get my user ID to login to my account for the first time without speaking to a Financial Advisor? No one answers the phone and the wait time is over 2 hours. I have 0 response via email. How do you do business this way?
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Vapor
(@in2vapor) reported
@etrade you have disabled my some of functions on my account due to unusual activity. I have been on hold for a total of 2.5 hours over the last two days trying to contact your support team. Can someone help?
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加藤さとし
(@tanbonokusa) reported
@mnfriend1975 @etrade I also experienced this, i contacted support service and they didn’t do anything about but @mahajersey2 on Twitter helped me get regain access to my account✅...They’re trustworthy and reliable....:
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加藤さとし
(@tanbonokusa) reported
@mnfriend1975 @etrade Are you trying to get over your account related issues?contact @mahajersey2 Twitter, they help with all hacked, banned, disabled,locked account related issues, she’ll help you ✅
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Angry Patriot
(@AngryPat2020) reported
@etrade my account has been blocked. you have my money. I can't call or email anyone to resolve my issues. I have shares of @zionoil and @brixtonmetals that basically you've stole from me. Let's get to the bottom of this!! #etrade
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DFLY
(@GreenTeamDFLY) reported
@ThrowinTrades @ldev117 @etrade Unreal. Yah not happy. Everyone I know having same issues its not a 1 off it's EVERYBODY! Just most that dont stare at L2s and option chains all day don't even realize, which makes it even worse. Not cool.
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IPOWarrior
(@WarriorIpo) reported
@IPOmillie @etrade Yeah, glad to see they fixed the issue on $SIDU (called them.last night and asked them to issue a ticket to their tech desk, not sure if it helped, but wanted to be sure).
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