E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Houston, TX 3
San Francisco, CA 2
Kralendijk, Bonaire 1
Charlotte, NC 1
Elmont, NY 1
Wellsford, Auckland 1
Idar-Oberstein, Rheinland-Pfalz 1
Las Vegas, NV 1
Peoria, IL 1
Troutdale, OR 1
Indianapolis, IN 1
Salt Lake City, UT 1
Dallas, TX 1
Redwood City, CA 1
Dublin, Leinster 1
Alden, NY 1
Farm Hill, FL 1
Duluth, GA 1
Thousand Oaks, CA 1
Orlando, FL 1
Lakewood, CO 1
San Diego, CA 1
Temecula, CA 1
Plattsburgh, NY 1
North Wales, PA 1
Pompano Beach, FL 1
Colchester, England 1
Columbus, OH 1
Atlanta, GA 1
Los Angeles, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • wheresthelounge Res Ipsa Loquitur (@wheresthelounge) reported

    @etrade have been trying since Friday to get thru to ETrade bank and no one picks up the phone EVER. Currently on the phone trying again and have been waiting 15 minutes so far. Is this the customer service you and @MorganStanley aspire to??

  • davidmccorkle David McCorkle (@davidmccorkle) reported

    @etrade #badcustomerservuce Customer service is horrible. They have restricted my account for security reasons which is good but been on hold for 2 hours trying to get account unlocked everyone I talk to transfer me somewhere else. I tried and gave up after 2 hours yesterday.

  • Tmess89 Tim Messer (@Tmess89) reported

    @MichaelHeinaman @etrade Same issue here. The least they could do is communicate that they know about the issue.

  • eric11phillips Eric P (@eric11phillips) reported

    Hey @etrade. Just wasted another 49 minutes of my life waiting on the phone to NEVER SPEAK TO ANYONE! What kind of customer service is this?!?!?!?

  • kavita_says Kavita (@kavita_says) reported

    . @etrade why on earth am I not allowed to withdraw my own cash from my brokerage account? I’ve been on hold with customer service for cumulatively 2 hours. Outrageous. I was told a callback will take a WEEK…so it’ll be a week until I have access to my own money?!

  • joshuaserrano Josh Serrano (@joshuaserrano) reported

    @etrade You guys have the absolute WORST customer service. On hold for over an hour and a half last night to unlock my checking account. Finally got it done. Then AGAIN today the account is locked. Now I am going on one hour on hold just to talk to someone to restart this process.

  • EitanCaspi_Life איתן כספי (@EitanCaspi_Life) reported

    @etrade Your service phone line wait time is 90 minutes!!! and I'm from abroad, I cannot pay this much for a phone call! Don't you have a web form or chat to reach customer support?

  • MichaelRColli10 Michael R Collins (@MichaelRColli10) reported

    @etrade That is so amazing I figured all that out about 5 months ago and have ben. Bracking it to ever sence I have figured out what it will do in the next gen and I need to invest but I'm in a tight spot I need help. I need a new phone and a good computer bad.

  • keenra Keenra (@keenra) reported

    Opens @etrade app, roots for numbers to go up. Opens the #Weather app, roots for numbers to go down.

  • 2_7all_in Cathythepokerplayer (@2_7all_in) reported

    @LadeBackk @SIRCStock @etrade Not on Td either . They tweeted the other day they were fixing that problem

  • dk1671 Dk1671 (@dk1671) reported

    @kerpen @etrade @MorganStanley Customer service stinks everywhere. Then they wonder why you leave

  • BriaNicoleArt 🌻Bria Nicole Paints & Writes 🎨🖋️🏳️‍🌈🖖🏻🐾 (@BriaNicoleArt) reported

    Ugh @etrade why are your links all broken on your website? I have been trying to re-open my account for hours! "You have to open an ETrade brokerage account. Click here to get started." Click x infinity = 0

  • lightonyoga Steve Cull (@lightonyoga) reported

    @etrade has ignored my requests to. Edify my external account in order to transfer cash. They have effectively prevented me for@ accessing my money. I tried numerous times to get help via their chat. Now reply to my requests other than. “Oh well let me try to help.”

  • madhur60202727 madhur (@madhur60202727) reported

    @etrade worst customer service experience. No one will pick the call, try contacting 800-293-1621 and you will be made to wait for hours and yet no response. Atleast, install callback option and top killing customers time

  • TasteTestFilms chipgainz (@TasteTestFilms) reported

    @etrade I need help with my account please send a dm

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