E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 2 |
| Atlanta, GA | 2 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Francisco, CA | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Los Angeles, CA | 1 |
| Reşiţa, Judeţul Caraş-Severin | 1 |
| Metuchen, NJ | 1 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
| Dublin, CA | 1 |
| Torrance, CA | 1 |
| New York City, NY | 1 |
| Concord, NC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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🃏♠️Niko♦️🃏
(@AnApatheticNiko) reported
Been on hold with @etrade for an hour now. Wish someone would pick up. My transfer from robinhood seems to be in error on here as well. Everything has been going horrid lately..
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Vin Outhavong 🇺🇸☁️
(@vin007USMC) reported
@traderkylec @etrade I haven’t face any issues yet with E*TRADE. I use E*TRADE and TD Ameritrade. Looking forward to seeing the videos.
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jbl
(@jbl69397883) reported
@etrade cant login into my account on the desk top whats going on here no one picking up the phone
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Klas Back
(@KlasBack) reported
is @etrade going under? Third try for customer service call the last 2 days...."5 1/2 HOURS wait until your representative will be with you". I have NEVER heard anything as bad ever. What is going on??? (previous two calls not even a time estimate - gave up after 30 mins or so..)
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Doctor Benjamin
(@Ben_BrainDoctor) reported
@etrade Etrade it'll be nice to not have to wait for 4 hrs to talk to an agent. That's not an exaggeration. I get that you're busy but in which planet does someone have 4-6 hrs to wait on freaking hold? Esp when you're having urgent issues with your account like being unable to trade.
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Smart boi
(@waffloop) reported
@Ben_BrainDoctor @etrade This exactly what's happening to me. I'm still sat in a customer service queue from a query I asked at 12. I've currently been on hold for 5hrs and 15 minutes. The chat windows says an agent will be with me in 70 minutes. What a load of horseshit.
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Henry F Hampton
(@HenryFHampton2) reported
@KatBrezler @etrade Going to cancel my account. Terrible service I wish I had read Twitter comments before opening my account
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she/her
(@alcolysol) reported
@etrade has the worst customer service :( I’ve been on hold for 1 hour already 😭
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Michelle
(@michellebosso) reported
@etrade sat on the phone for 50 minutes because something on your website wasn’t working. Trying to open an account. Not great service.
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D_Rockhopper
(@d_rockhopper) reported
@0001_Trader @etrade Schwab let’s you buy CE with no problem.I use them and E*TRADE. The only drawback with Schwab is that they limit your buys/sells to 999,999 per order not even the full mil. So you would need to put 10 separate orders if you wanted to buy/sell 10mil shares minus 10.
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Albis Andreas
(@albis_andreas_) reported
@0001_Trader @etrade I have no problems with the trading platform
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Pete Doom
(@petedoom) reported
@etrade the latest android app update is terrible. Apparently it's fine on apple. On android this is the worst you've had in 7+ years. Please revert back to the old version. Logged out non-stop for no reason.
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Bryan
(@nvrdjt) reported
@etrade How dumb are we to wait for hours to speak with somebody? Log-in issues at the open and 15-30 mins to trade on top of that are frequent occurrences. Investments move tomorrow at 9 am. I doubt Im the first.
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Yakklebee's Grill + Bar
(@ApplebeesKuwait) reported
.@etrade What is wrong with your service? Why has my money been locked away for a week unable to be traded or transferred? Why can't I get a hold of a representative? Why are you scamming me?
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Just1nTradez
(@Just1nTradez) reported
Hey @etrade I spent 6 total hours on hold this week, and still havent spoken to customer service about the time you filled a canceled market order and then wouldn’t let me sell it.
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