E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Houston, TX 3
San Francisco, CA 2
Kralendijk, Bonaire 1
Charlotte, NC 1
Elmont, NY 1
Wellsford, Auckland 1
Idar-Oberstein, Rheinland-Pfalz 1
Las Vegas, NV 1
Peoria, IL 1
Troutdale, OR 1
Indianapolis, IN 1
Salt Lake City, UT 1
Dallas, TX 1
Redwood City, CA 1
Dublin, Leinster 1
Alden, NY 1
Farm Hill, FL 1
Duluth, GA 1
Thousand Oaks, CA 1
Orlando, FL 1
Lakewood, CO 1
San Diego, CA 1
Temecula, CA 1
Plattsburgh, NY 1
North Wales, PA 1
Pompano Beach, FL 1
Colchester, England 1
Columbus, OH 1
Atlanta, GA 1
Los Angeles, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • IdealisticGary Idealistic Gary Gensler (@IdealisticGary) reported

    @etrade I am trying to get customer service and the hold time is "more than 2 hours"?!?! AND Live chat is down. I have a quick question regarding paper trading and commissions. HMU

  • GameplayAndTalk Austin (@GameplayAndTalk) reported

    @dewokkel @etrade It’s the customer service number listed on their website.

  • brinedog7193 Perro Salado 🇺🇸 (@brinedog7193) reported

    @ETRADE and @coinbase are down for me.

  • mlorfeld Matt Lorfeld🦬🍻🦩🐙💎🦥🚀 (@mlorfeld) reported

    @etrade Is this why I am waiting 2hours and 38 minutes+ to talk to customer service?

  • TeeSamra Tee (@TeeSamra) reported

    @etrade what's up with your custom service? 2 hour+ wait times in unacceptable.

  • brinedog7193 Perro Salado 🇺🇸 (@brinedog7193) reported

    @etrade sucks so bad. down again

  • Qendesu Ken Mommaerts (@Qendesu) reported

    @GameplayAndTalk @etrade That’s if you even find a telephone number. Lots of companies just have a contact form. They’ll contact you whenever they feel like it. Customer support is at an all-time low I feel. Some companies are exceptions and I try to stick with them as much as possible.

  • claybster Charlene (@claybster) reported

    @etrade @etrade I’ve been on hold waiting for customer service for 2 hours today and 2 hours yesterday - when your only other support option is mail, this is completely unacceptable.

  • witherfallvocal Joseph Michael Music (@witherfallvocal) reported

    @Fabio_NYC_ They removed a bit but didn’t drop all the way down to the shiba reported figure… not sure how they think they can do such a thing without explanation… imagine if @Tesla stock had 40% more shares added to total by @etrade ! There would be lawsuits for years!!!

  • JulieMmmMmmGood Julie Campbell (@JulieMmmMmmGood) reported

    About to move all of my money from @etrade to a competitor because my account won’t unenroll from DRIP and I can’t get through vis phone or live chat. Been trying all week. E*TRADE customer service is living unemployment office 2020 lifestyle.

  • jbcloutier1 Judi Cloutier (@jbcloutier1) reported

    I have an issue with my @etrade account. I can not post on their FB page. Their 24/7 chat is unavailable. No email to be found. Their 800 number indicates a 2 hour wait. I’ve been on hold for 2 hours. No one is answering. How do I get their customer service? Beyond unacceptable

  • mike_valera Mike Valera (@mike_valera) reported

    @RamblingToe @etrade Probably everyone else which to power E*TRADE. That is why @etrade not caring about this problem.

  • russell_gates JustaTriksta (@russell_gates) reported

    @90sWillysWonder @etrade Called and a2 hour wait for customer service? Kuhrazee! Hope they reply here

  • karanbhangui Karan Bhangui (@karanbhangui) reported

    @MikeMeyers @WellsFargo @etrade First of all, sorry to hear this happened. Secondly, please contact WF if you haven't already. You're almost certainly protected by customer protection policy (gets dicey wrt fintech credential sharing potentially voiding this). Lastly, you'd be screwed in defi. No recourse?

  • mike_valera Mike Valera (@mike_valera) reported

    @etrade already deleted and reinstalled the app. Still not fix. 🙏

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