E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Houston, TX 3
Idar-Oberstein, Rheinland-Pfalz 1
Las Vegas, NV 1
Peoria, IL 1
Troutdale, OR 1
Indianapolis, IN 1
Salt Lake City, UT 1
Dallas, TX 1
Redwood City, CA 1
Dublin, Leinster 1
Alden, NY 1
Farm Hill, FL 1
Duluth, GA 1
Thousand Oaks, CA 1
Orlando, FL 1
Lakewood, CO 1
San Francisco, CA 1
San Diego, CA 1
Temecula, CA 1
Plattsburgh, NY 1
North Wales, PA 1
Pompano Beach, FL 1
Colchester, England 1
Columbus, OH 1
Atlanta, GA 1
Los Angeles, CA 1
Reşiţa, Judeţul Caraş-Severin 1
Metuchen, NJ 1
Rochester, NY 1
Loganton, PA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • furinkan Furinkan (@furinkan) reported from Sydney, State of New South Wales

    @etrade It's fine, my W8-BEN was submitted and processed quickly which is reassuring. :) This is a usability issue though, not a support issue. It'd be great if it gets passed up the chain for improvement

  • CoachSosland Matt Sosland (@CoachSosland) reported

    @etrade No matter what time I call, your hold time is over 30 min. You need a chat feature as well. I need help please.

  • Bril79 Aaron Briles (@Bril79) reported

    @etrade Scam! You closed my wife's account for no reason and won't issue the refund of her money. This is fraud and theft. You owe us $6,000!

  • allmst_there justAnotherDeveloper(pray\'n_4_Us_All)🇳🇬🇺🇦🇲🇲 (@allmst_there) reported

    @etrade Bug: On the Market View widget, the @Nasdaq futures symbol (/NQ) is the only sym that is never retained. It seems to disappear from the list every 24-48 hrs. Reproduce: Add /NQ symbol to Market View list via widget. Wait 24-48h; it won't be there. #BrokerageBugReport

  • LetsRockFIT Manotee Cornett (@LetsRockFIT) reported

    @etrade so disappointed and actually on the verge of anger, and I never get angry. Account has been restricted for over a month, and cust service has been worthless, rude & condescending. My $ is locked away from me. This is painful & you’re costing me $. I will spread the word.

  • ynkesparkle Angie Bashore (@ynkesparkle) reported

    @etrade I’ve just had one of your customer service reps ask for me to provide the security code from a text.. the text that says you shouldn’t give the code over the phone. Is this common security practice?

  • MichaelHeinaman Mike Heinaman (@MichaelHeinaman) reported

    Total lack of customer service and transparency from @etrade My account balances are going haywire, but I have no options to get help other than a 90 minute plus wait to call someone (no callback option) and no email/message option other than a poorly executed chatbot.

  • harryhaller62 Harry Haller (@harryhaller62) reported

    @etrade I'm a current ETrade customer, and I've been trying to open a checking account for the past week. I called customer-service number, and the system told me that the wait time was 2 hours! I want to open an account, and ETrade/Morgan Stanley is making it nearly impossible.

  • JenHanks Jennifer Hanks (@JenHanks) reported

    @etrade - your customer service sucks. No one answers emails, phone calls, chats - holding for hours and no service. UNACCEPTABLE.

  • SteveEsker Steve (@SteveEsker) reported

    What’s happened to @etrade? They lock my account and tell me to call and they don’t answer “account activation”…. Waited for over 30 minutes. No call back feature, no estimate of how much time of mine they are wasting, no help. I’m still locked out. 🤬

  • templar_is_back Ghost Rider Tribute (@templar_is_back) reported

    @etrade As a loyal customer and one holding many shares of #AMC I am hearing disturbing rumors that @etrade will not honor the APE dividend and instead issue a .01 cent one. Would you care to comment? If true, I will be finding another broker asap.

  • vhokstad Vidar Hokstad (@vhokstad) reported

    @etrade How do I reset my password when you don't appear to support validation via my (UK) mobile operator? At least your system does not accept my mobile number.

  • CapoCortale CortaleCapoBastone (@CapoCortale) reported

    @Tmess89 @MichaelHeinaman @etrade looks like mine is back to normal. check it again, probably some glitch.

  • MDH88931540 MD H (@MDH88931540) reported

    @etrade Etrade told me to go file a police report rather than assisting me with a fraudulent trade on my account... this is the lack of quality service and loyalty I got as a client. Wow!

  • JenHanks Jennifer Hanks (@JenHanks) reported

    @etrade - your customer service sucks. I need help. After weeks and literally 22 hours on hold --- I keep getting hung up on and they don't call back. No one can help me resolve. F-ing do something.

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