E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Oklahoma City, OK 2
North Port, FL 1
Maricopa, AZ 1
Plano, TX 1
Ruskin, FL 1
Dublin, CA 1
Torrance, CA 1
New York City, NY 1
Atlanta, GA 1
Concord, NC 1
Fremont, CA 1
Wallingford, CT 1
Juneau, AK 1
Clermont, FL 1
Panaji, GA 1
Cypress, TX 1
Fort Lauderdale, FL 1
Portland, OR 1
Inkster, MI 1
Geneva, IL 1
Chicago, IL 1
Rock Hill, SC 1
Sacramento, CA 1
Daytona Beach, FL 1
Washington, D.C., DC 1
Kagha, Bhutan 1
Phoenix, AZ 1
Palm Coast, FL 1
Sollentuna, Stockholm 1
Santo Domingo, Distrito Nacional 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • mboylan Mike Boylan (@mboylan) reported

    @etrade I have been trying since *December* to transfer out my remaining assets, and every time, you’ve rejected the request from my receiving firm despite processing them previously on a regular basis. You’ve now rejected my own request. This is borderline criminal. Please help?

  • moTahawy mo (@moTahawy) reported

    @etrade in what world is putting your customer on hold for 90 mins ok?

  • saghaulor Stephen Aghaulor (@saghaulor) reported from Hayward, California

    This morning I attempted to exercise stock options but accidentally sold them instead. I called @etrade support and after explaining my mistake and what I was attempting to do, they were able to undo my snafu. I really appreciated Ryan's assistance! Thanks again!

  • KumareshPunyak1 Layman investment (@KumareshPunyak1) reported

    @RonanKeane @etrade Better not to use ETrade. Useless customer service and they execute orders at one price and display the paid price lot higher swallowing ur profits.

  • bgameduck91 Mark Hartley (@bgameduck91) reported

    @etrade After 2 hrs on hold waiting for a cust service agt on Friday and today 1 hr 50 min on hold my frustration level is at an all time high. Your online messaging directed me to call the cust service #. Pls DM to get my very simple request resolved. #badcustomerservice

  • socialstcatmom lyss (@socialstcatmom) reported

    @etrade isn’t the baby already a meme? Your add is stupid and so are your business practices

  • Anthony_IV Anthony (@Anthony_IV) reported

    @etrade you app is terrible. It’s completely unreliable and I need to close my account and go elsewhere. It has gotten worse since Morgan Stanley got involved. Im so disappointed. This is my experience 20 time last a day. Loading circles and freezing!!

  • Holo_Thunder Holo (@Holo_Thunder) reported

    @etrade - when will I be able to trade #crypto in the Etrade account? How long will it take you to offer this service?

  • KumareshPunyak1 Layman investment (@KumareshPunyak1) reported

    @etrade So far I tried reaching you guys 34 times in customer call waiting for 30 min at least each time. Useless portal. My stocks are executed in one price but next day the paid price is shown higher price. My profits are entirely rated by your frustrating system.

  • socksoff5thave zhil (@socksoff5thave) reported

    @etrade Why can I not log into my account? wtf

  • mossifer Jennifer Moss Ⓥ (@mossifer) reported

    rage: @etrade customer support line "Your hold time is greater than 2 hours" FAIL.

  • camiadeluca Cam Iadeluca (@camiadeluca) reported from Manhattan, New York

    @Pigeonomics @etrade Yeah I waited 30 minutes, but the help was A1 and from an American native speaking rep. Slightly annoying, but worth it in the rare cases I call.

  • ErnestC_Smitten Ernest C. Smitten 🇺🇦 (@ErnestC_Smitten) reported

    @CallsPuts1 The @eTrade website seems to actually be getting worse since $MS acquired them. Things are breaking, like the "positions" window on the order placing page (checkbox can't be checked), and they don't even try to fix them, customer service pretends I'm requesting a new feature. 🙄

  • ECrick Esilla Crick 🇻🇨 (@ECrick) reported

    @etrade I've been trying to use my ATM card for two weeks but I keep getting an error message. Every time I call customer service the wait time is over two hours. This is not okay and #unacceptable yet to speak to someone

  • jkommer78 jkommer78 (@jkommer78) reported

    @etrade Why is your customer service so terrible. I've literally been on hold for over an hour. Just pathetic

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