E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Seattle, WA | 2 |
| Portland, OR | 2 |
| Miami, FL | 2 |
| New York City, NY | 2 |
| Anchorage, AK | 2 |
| Pineville, LA | 1 |
| Sandersville, GA | 1 |
| Winston-Salem, NC | 1 |
| Tehran, Ostān-e Tehrān | 1 |
| Grand Prairie, TX | 1 |
| Monroe Township, NJ | 1 |
| Cleveland, OH | 1 |
| Hinesville, GA | 1 |
| Saint Paul, MN | 1 |
| Chandler, AZ | 1 |
| Louisville, KY | 1 |
| Westfield, NJ | 1 |
| Columbus, OH | 1 |
| Russellville, AR | 1 |
| Chicago, IL | 1 |
| Glen Ellyn, IL | 1 |
| Camarillo, CA | 1 |
| Lombard, IL | 1 |
| McKinney, TX | 1 |
| Cypress, TX | 1 |
| Bossier City, LA | 1 |
| The Bronx, NY | 1 |
| Philadelphia, PA | 1 |
| Endicott, NY | 1 |
| Blauvelt, NY | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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crnalocum
(@crnalocum1) reported
@etrade worst customer service. Shouldn’t take 4 hours to get anyone on the phone. “Management” guaranteed my actions would be done in the following week. Still hasn’t been done and could have cost me a house! This has got to be the worst company in financial services!
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Nobody
(@Nobody27063482) reported
@etrade Your Live Chat being consistently down defeats the purpose, especially when I was on hold for 85(!) minutes on the phone, only to be disconnected. The customer service so far has been a nightmare.
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TAB78
(@SamKnows7) reported
@etrade @Phred_Bear And spend hrs on ignore, etrade is awful
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Guillermo Serpa
(@gmo661448) reported
@etrade I executed a trade on the E*Trade Pro desktop. It shows it was executed but it also shows I have no open positions. I also checked the E*Trade website and it’s showing the same but my account says it’s losing money. I need help
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💲 Money Lobster 🦞 #Maine
(@MoneyLobster) reported
@jbrowder1 In January @etrade customers service cost me as much as $100,000. Said they couldn't help. They said they CANT sell /exercise shares/call options AMH. However, I later found @CarrieSchwab is able to SELL shares and exercise calls pre-market or post market (1 hour before/after).
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TraderZ
(@MccaslinAndy) reported
Dang, @etrade has got to have the most difficult customer support to get in contact with. Dumb
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Phred Bear
(@Phred_Bear) reported
@etrade why dont you guys update the app and fix the data you are hiding from customers?
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Dr. Michelle LaRue
(@drmichellelarue) reported
So I try to use Twitter for positive things so I'm sorry but @etrade do you feel that keeping a customer of 14 years on hold indefinitely, literally preventing her access to her account, is good business practice
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Mohammed
(@HamudiMD) reported
@etrade hey guys! Horrible customer service. I have to wait over 90 minutes to get my account deactivated because you don’t have simple technology to fix problems like this. I am switching to Webull. I guess you don’t value having customers.
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Dorothy Zbornak
(@DorothyZborna17) reported
@etrade @Spotify dear @etrade, how bad do you want this $1.50?
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vaskap@hotmail.com
(@billakos80) reported
@etrade so E-Trade's new customer service is all about customer not being able to send an e-mail, nor a secured message thru a logged-in account. Just call up the call center and get ready for a 100-minute waiting time. Love this brokerage company! 👍
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MHL
(@Financi34544151) reported
@sushilnayak84 @etrade 3 hours and 45 minutes for me last month. Slowest funds settlement times, worst interface, highest OTC fees and, as mentioned, worst customer service. I can't believe @MorganStanley paid $13 billion to acquire this POS company.
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Formerly DC Eric
(@DCEric2005) reported
How is it possible that @etrade has 90+ minute hold times and no way to reset a user ID online... TWO DAYS in a row. @etrade HELP ME!!!!
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Faure Lorenzo
(@FaureLorenzo) reported
@etrade My wife opened an IRA account with you about a week ago and you don’t allow her to fund the account. The chat doesn’t work and after spending 2.5 hours on the phone waiting, she has decided she’ll just close it and move to Fidelity. Worst customer service ever!
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Sarah Glaudy
(@GlaudySarah) reported
@etrade @ChatahMan I’ve been on the phone with the number recommended and y’all hung up on me what kind of customer service is that?!!! I just need my money back into my account so I can finally be done not having to do business with this company. This is SERIOUSLY a scam!!
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