E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Oklahoma City, OK 2
Loganton, PA 1
North Port, FL 1
Maricopa, AZ 1
Plano, TX 1
Ruskin, FL 1
Dublin, CA 1
Torrance, CA 1
New York City, NY 1
Atlanta, GA 1
Concord, NC 1
Fremont, CA 1
Wallingford, CT 1
Juneau, AK 1
Clermont, FL 1
Panaji, GA 1
Cypress, TX 1
Fort Lauderdale, FL 1
Portland, OR 1
Inkster, MI 1
Geneva, IL 1
Chicago, IL 1
Rock Hill, SC 1
Sacramento, CA 1
Daytona Beach, FL 1
Washington, D.C., DC 1
Kagha, Bhutan 1
Phoenix, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • Erik_Schaffer_ Eric Schafer (@Erik_Schaffer_) reported

    @etrade after enabling two-factor on my account, I cannot login. And there's no chat or phone support available right now. Help?

  • karanbhangui Karan Bhangui (@karanbhangui) reported

    @MikeMeyers @WellsFargo @etrade First of all, sorry to hear this happened. Secondly, please contact WF if you haven't already. You're almost certainly protected by customer protection policy (gets dicey wrt fintech credential sharing potentially voiding this). Lastly, you'd be screwed in defi. No recourse?

  • hplon3 hplon (@hplon3) reported

    @etrade has the ABSOLUTE WORST CUSTOMER SERVICE. Been locked out of acct for 2wk bc VIP 2F security code doesn’t work. No one answers the customer service #!! HELP!

  • Qendesu Ken Mommaerts (@Qendesu) reported

    @GameplayAndTalk @etrade That’s if you even find a telephone number. Lots of companies just have a contact form. They’ll contact you whenever they feel like it. Customer support is at an all-time low I feel. Some companies are exceptions and I try to stick with them as much as possible.

  • ResidentBayarea Bayarea Resident (@ResidentBayarea) reported

    @etrade I just waited 4 hours and 3 minutes to speak with customer service only to be disconnected. There is a serious problem. What is going on that you’re not telling us about? How do I get ahold of customer service if you don’t answer calls and the messaging center in down?

  • GameplayAndTalk Austin (@GameplayAndTalk) reported

    @dewokkel @etrade It’s the customer service number listed on their website.

  • mlorfeld Matt Lorfeld🦬🍻🦩🐙💎🦥🚀 (@mlorfeld) reported

    "Your estimated wait time is greater than 90 minutes" - thanks @etrade I might be looking at transferring my entire portfolio to a company with actual customer service.

  • idontgethowthis Joe Harper (@idontgethowthis) reported

    @etrade #etrade Has anyone had to call Etrade for an account issue? Does anyone work there? Do their customer service lines actually work? I've been on hold for over an hour. You would think they would let you do these things online rather than have to call someone.

  • mlorfeld Matt Lorfeld🦬🍻🦩🐙💎🦥🚀 (@mlorfeld) reported

    @etrade Is this why I am waiting 2hours and 38 minutes+ to talk to customer service?

  • MiddlejermFry Jerm. (@MiddlejermFry) reported

    On hold with @etrade for 3hours! I would say that is terrible customer service.

  • deangabriel74 Dean Gabriel (@deangabriel74) reported

    @etrade Etrade is a NIGHTMARE! One must NEVER EVER open an account with Etrade. There is absolutely no customer service whatsoever . They lock your debit card 3 times a week for ridiculous reasons , and now my debit card won't let me withdrawal money with my pin code

  • sangupta Sandeep Gupta (@sangupta) reported

    @etrade don't provide an incorrect estimate on customer requests. Disappointing service.

  • mike_valera Mike Valera (@mike_valera) reported

    @etrade already deleted and reinstalled the app. Still not fix. 🙏

  • charlieddduncan Charlie (@charlieddduncan) reported

    My @etrade account has been restricted and not letting me log in for 3 weeks now and I haven’t been able to get anyone to help me with it, everytime I call I’m placed on hold for more than 2 hours and get no where. Someone please help me lol

  • mike_valera Mike Valera (@mike_valera) reported

    @RamblingToe @etrade Probably everyone else which to power E*TRADE. That is why @etrade not caring about this problem.

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