E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Oklahoma City, OK 2
Atlanta, GA 1
Concord, NC 1
Fremont, CA 1
Wallingford, CT 1
Juneau, AK 1
Clermont, FL 1
Panaji, GA 1
Cypress, TX 1
Fort Lauderdale, FL 1
Portland, OR 1
Inkster, MI 1
Geneva, IL 1
Chicago, IL 1
Rock Hill, SC 1
Sacramento, CA 1
Daytona Beach, FL 1
Washington, D.C., DC 1
Kagha, Bhutan 1
Phoenix, AZ 1
Palm Coast, FL 1
Sollentuna, Stockholm 1
Santo Domingo, Distrito Nacional 1
Las Vegas, NV 1
Camden, TN 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • yodam555 yodam (@yodam555) reported

    @etrade Since Morgan Stanley took over, ETRADE has become the worse customer support I've experienced in my life no joke. No chat support, no answering phone calls, no email to send support tickets... are you guys serious??? This is why you guys will fail and you don't realize it.

  • rob_akers Rob Akers (@rob_akers) reported

    Dear @etrade I’ve been on hold for 2.5+ hours. Was “helped” 2 hours in by someone who couldn’t do anything to help. So he put me back on hold and here I am. Pretty bad customer service.

  • BenLeaf Ben Leaf (@BenLeaf) reported

    . @etradebaby maybe you can help me because I can’t get in touch with anyone from @etrade. I’m not waiting on hold for three hours again. HELP!!

  • markalejandro16 TxHCRocket (@markalejandro16) reported

    @etrade @cderic030 What about the issue regarding future accts? Have not been able to close a futures position in over 2 hrs!

  • yodam555 yodam (@yodam555) reported

    @etrade Since Morgan Stanley took over, ETRADE has become the worse customer support I've experienced in my life no joke. No chat support, no answering phone calls, no email to send support tickets... are you guys serious??? This is why you guys will fail and you don't realize it.

  • yodam555 yodam (@yodam555) reported

    @laurencemgordon @etrade it's pretty unbelievable since MS took over they went missing. Before they took over I use to speak to customer support in less than 5 min

  • BenLeaf Ben Leaf (@BenLeaf) reported

    Hey @etrade. What’s the status of my DRS request from 3 weeks ago? I had to wait on hold for three damn hours to talk to someone for ten minutes. I’m not doing that again. Should I just move everything to @Fidelity? Why is your customer service so horrible??? HELP!

  • 4asrai Wendy Michels (@4asrai) reported

    @etrade why is your chat function not working and I have to wait on hold fit two hours to speak to someone. You have my $2000 and I can’t access it because my “account services are limited”. I can’t even transfer it BACK to my bank account!!!! Do better. I’m angry grrrrr 🤬

  • ZeroCoolOptions ZEROCOOL (@ZeroCoolOptions) reported

    @nexus_coffee @etrade @MorganStanley What about E*Trade pro ? I have so many lag issues with it… my computer is powerful enough. Internet is fast enough. I have cleared it out and been on phone with these people and no help

  • NickRouth4 Nick Routh (@NickRouth4) reported

    @etrade How about you fix your futures issues.

  • CursidScotsMan me (@CursidScotsMan) reported

    $ROKU Anyone having any issues with @etrade Pro platform & $ROKU? Look at all the data. Nothing is right & hasn't been all day & only with this ticker. It dropped 137-125! Then the data has never been correct; Level 2, no date/time sales, incorrect current Bid/Ask, etc. Anyone?

  • wellengood She Who Could Care Less (@wellengood) reported

    @etrade I know it’s a commercial, but I am addicted to bad lip reading

  • ZaslamZazz ZaslamZazz (@ZaslamZazz) reported

    When will @etrade's clearing house issue be resolved to allow for futures trading again?

  • BUDRON58 RON SMITH (@BUDRON58) reported

    @etrade don’t support the Cabal !

  • BenLeaf Ben Leaf (@BenLeaf) reported

    @etradebaby maybe you can help me because I can’t get in touch with anyone from @etrade. I’m not waiting on hold for three hours again. HELP!!

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