E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:


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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Johnson City, TN 3
Washington, D.C., DC 3
Vienna, VA 2
Elk Grove Village, IL 2
Taipei, Taiwan 2
Tampa, FL 1
Kailua, HI 1
Prosper, TX 1
Norwalk, CT 1
Ontario, CA 1
West Linn, OR 1
West Chester, PA 1
New York City, NY 1
Erwin, TN 1
Chapel Hill, NC 1
Sacramento, CA 1
San Jose, CA 1
Meridian, ID 1
Media, PA 1
East Cleveland, OH 1
Richmond, VT 1
Weatherford, TX 1
Mableton, GA 1
Sebastian, FL 1
Eden Prairie, MN 1
Durham, NC 1
Pretoria, Gauteng 1
Allentown, PA 1
Quincy, MA 1
Arlington, TN 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • RasNospam reTired 🚴‍♂️🏃💙 💉💉💉 (@RasNospam) reported

    @MikaelaSkyeSays @etrade companies fail from the top down

  • CoolObserver69 Edward (@CoolObserver69) reported

    @etrade By the way, all those corporate advertisements featuring grossly disproportional minority faces, voices - we are keeping a list & avoiding those products, stores, companies. Quotas are one thing, but blatant boosterism, pandering are unacceptable. Hope your customer base changed

  • earthcityblues Noah Sender (@earthcityblues) reported

    @etrade Why would it? Performance- quality- not a box of crayons.

  • philscott73 PhilScott (@philscott73) reported

    @etrade how are we supposed to deal with customer service issues when the wait time is over 69 minutes every time we call?

  • Awesomeaswell Political Watch Dog. (@Awesomeaswell) reported

    @etrade after 2 hours of wait. The customer service representative put me on hold then he hung up because I got the after call survey. @etrade you suck big time now I called again it says I have 2 h and 15 minutes wait time. I’m canceling my account with you you suck

  • AZarin Dr. Arin Kynaston, PT, DPT, IMH-E® (she/her) (@AZarin) reported

    @etrade currently at 2hrs 37min hold. Have issue that has to be handled by cust serv rep. Never heard back from message center. Why make it so difficult for clients to receive service?

  • becky_befitz BECKY (@becky_befitz) reported

    @etrade Why is there no way to get ahold of anyone. Customer Service is poor or nonexistent. Its frustrating when you have a question you need answered!

  • lazomau ML (@lazomau) reported

    Anyone have issues with late fills on pending orders for @etrade PRO this morning? This piece of **** platform should not be called PRO by any means. $SPY $DIA $QQQ

  • SeattleMike14 mike (@SeattleMike14) reported

    @etrade moved my account from fidelity, i dont know what ******** i was thinking. 2 days of 60 minutes on hold with account restriction stuff. wake up login and problems. might just move back at this point

  • JoellaDuncan Joella Duncan (@JoellaDuncan) reported

    @etrade warning every person I know not to do business with your company. On hour 3 of holding after being hung up on earlier. My account is frozen and I have no way to access money. And your poor customer service exacerbates the problem by no one knowing what they are doing.

  • BrianKDorf Brian Keith Dorf (@BrianKDorf) reported

    @cxinsider @etrade GET OUT WHILE YOU CAN. These thieves cost me a fortune….literally … by freezing my accounts with NO justification. Then try getting them on the phone and nobody wants to take your call. ETrade is the worst place you could put your money. GET OUT!

  • keith_inchierca 𝕶𝖊𝖎𝖙𝖍 𝕴𝖓𝖈𝖍𝖎𝖊𝖗𝖈𝖆 💎 (@keith_inchierca) reported

    @etrade Might have the worst customer service ever. No email, no live chat. Only phone number.

  • William16789209 Johhny Dang (@William16789209) reported

    @etrade equitable = communism and that is bad for stock prices DUH!

  • gigatexal Dave Bowman, Monolith (@gigatexal) reported

    I think it might be time to leave @etrade . It used to be that I could message support about seemingly anything and get an answer in 24 hours (usually sooner than that). Now it’s nigh impossible to get to a human. What are some better 0 fee stock trade firms?

  • Nalatrades QueenB (@Nalatrades) reported

    @Pierres281 @etrade I've been trading via ETrade for 6 years. They've gone down the drain every possible way. They "fixed" a problem for me and lost about $1200 of my funds in a process and blamed me for it. This morning they didn't execute my market order. There are MUCH better platforms.

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