E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Atlanta, GA | 2 |
| Oklahoma City, OK | 2 |
| Houston, TX | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Los Angeles, CA | 1 |
| Reşiţa, Judeţul Caraş-Severin | 1 |
| Metuchen, NJ | 1 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
| Dublin, CA | 1 |
| Torrance, CA | 1 |
| New York City, NY | 1 |
| Concord, NC | 1 |
| Fremont, CA | 1 |
| Wallingford, CT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Autosmarts
(@Auto2smart) reported
@etrade why the long hold time. No one can get across to your customer service rep. Being on hold for hours . This is crazy, hire some new reps . We need help now !
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CS
(@CS786110) reported
@etrade @pennystawkcawk Sad to see that Etrade hasn't replied to one complaint on here or even acknowledged there was a problem. We can't get through on the phone or on the live chat as that is broken. Time to switch brokerage as they don't seem to care.
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Anthony Montanino
(@AnthonyMontani3) reported
@Maksim85 @ChrisRandone No disrespect.....but why are you still with them? Leave. Go to a two platform. I’ve had zero issues with @etrade this entire time.
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Sierra3
(@ctrssierra) reported
@etrade Unfuck EtradePro and get up to par with the pros. Or just close down. Can't handle the volatility then get out of the kitchen.
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Nick
(@Nick_Geomel) reported
@etrade your customer service is horrendous, time to move back to Td ameritrade
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Jaseem Abid 🦀
(@jaseemabid) reported
@alessi0p @etrade is pretty awful at this. I’ve filled the form and provided supporting documents several times already but they don’t seem to care.
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Schneider
(@25woodstock) reported
@PGARicky @etrade Except that the Robinhood CEO admitted there wasn't a liquidity issue; and instead had "requirements to it's clearinghouses and net capital requirements with the SEC". I can see them restricting margin trading, but retail share purchases? And allowing "selling only"?
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Sandeep
(@sunsfavr8) reported
@etrade what’s happening with customer support? Can’t connect thru phone, live chat wait run into hours, message center responses are pending from weeks now...pathetic service
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webberman
(@jwebbs33) reported
@etrade I’ve been trying for 3 days to get through on the phone. Also the chat service is down. Not good service
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jeff ricker
(@jeffricker) reported
@etrade You close my puts with 50 minutes left in the trading day?!!!!! WTF?!!!!! You
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John
(@ruprechtsfork) reported
@25woodstock @etrade I’ve had no problems on Fidelity.
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Red Fox Astrology
(@AstrologyFox) reported
Trying to leave Robinhood, but both @Fidelity and @etrade are absolutely awful. Fidelity will only allow me to link a bank account by mail, because it's not 2021 in Fidelity's world. E*trade limits what you can do recurring investments in because... why help people invest?
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Prodigy Bets
(@Prodigy_Bets) reported
@MrBSwartz @RobinhoodApp I use @etrade and have minimal, if any, issues.
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Chico
(@phatdogs2) reported
@etrade submit a complaint to SEC if you had issues with E*TRADE on 1/21 and you can’t get through to them.
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Krayon
(@krayonc) reported
@atrupar @etrade My account got locked down. Couldn't get a call through at all. Not even to sit on hold. I waited in a chat screen from 11:18 a.m. to 4:26 p.m. before they finally chatted with me. They told me to call back on Monday during reg business hours.
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