Candy Crush status: app issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Candy Crush reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Candy Crush users through our website.

• Glitches (34%)
• Microtransactions (24%)
• Online Features (22%)
• App Crashing (17%)
• Sign in (2%)

Live Outage Map

The most recent Candy Crush outage reports came from the following cities:

City	Problem Type	Report Time
Mandan	Sign in	15 hours ago
Buford	Glitches	2 days ago
Bois-Colombes	Microtransactions	6 days ago
Isola Maggiore	Online Features	7 days ago
Overland Park	App Crashing	9 days ago
Barcelona	Microtransactions	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Candy Crush Issues Reports

Latest outage, problems and issue reports in social media:

• 
  よろしkuu ♡ (@mellowspace_) reported 1 minute ago

  TRAFFIC???? NO PROBLEM. IMMA PULL OUT MY CANDY CRUSH GAMES AND WORD SEARCH TO SURVIVE

• 
  ice jj fish (@jessicashcarti) reported 4 minutes ago

  candy crush is the reason i have issues

• 
  🇬🇧Derek🇺🇦 (@djspapa) reported 6 minutes ago

  @CandyCrushSaga please can you say when the next app update for your game will be? 🤔 I’m experiencing lots of bugs, issues and problems with the current version.

• 
  La_Ona (@ke_kgato) reported 6 minutes ago

  Working from home has some people, including family members, believing that you're always available to attend to their wants and needs. "But, you're always on your phone?" "Yes, ke busy... working on my phone." Kgotsa o ithaya gore ke tshameka candy crush nare? 😑

• 
  Dena 🏃🏻‍♀️🍷🌊 (@RunnerWineBeach) reported 7 minutes ago

  And people wonder why I have trust issues??? I see you Candy Crush...I take your advice in the game, and do I win? NO! This is one reason I have trust issues...

• 
  jusjules2 (@Jusjules2) reported 8 minutes ago

  @King_Games I’m really upset that I can no longer play candy crush in landscape mode on my iPad! Why did you do it & when will you fix it or I’m going to delete the game! The levels have gotten stupid anyway, too many ultra hard levels that take weeks to get through! It’s not fun anymore!

• 
  Ash (@ashley_alfreda1) reported 11 minutes ago

  @CandyCrushSaga fix it 😑 that’s glitch!

• 
  Mark Dunn (@mark_dunny10) reported 14 minutes ago

  @CandyCrushSaga you killed my win streak bc the last dino wouldn’t drop for no reason and I’m so mad fix ur game. I was cooking

• 
  R H (@Rambo_Hair) reported 16 minutes ago

  @jakewarsaw @tslatedd @DMC_Ryan But what games will move the needle? There hasn’t been a new Spyro game in 15 years and Crash would very likely remain multiplat and is hardly a console seller. Overwatch wont be exclusive. WoW is only on PC and has no place on console. Cod is multiplat. Whats left? Candy Crush?

• 
  Julie A Richardson (@Tigercuddles74) reported 19 minutes ago

  @JWorldAlive Am away playing candy crush soda on level 998 at least this never had problems and the levels just keeps going

• 
  a 💕 (@THCyalater) reported 22 minutes ago

  work is so slow that I'm back in my candy crush era

• 
  Dharmesh joshi (@DharmeshDhamu) reported 22 minutes ago

  @CandyCrushSaga Hello, I am facing a problem in Candy Crush Saga. After watching the advertisement completely, I am not receiving the reward (extra moves/boosters). Please check and resolve this issue. Thank you.

• 
  GOLDENVICTORYMAN (@BigotsCryForMe) reported 24 minutes ago

  @Villgecrazylady There is evidence that playing video games increases problem solving skills. But I never played Candy Crush.

• 
  Fernando (@FernsVacaNieto) reported 28 minutes ago

  @VGC_News Hiw many IP’s will Microsoft have bought in the last 2 years if this deal goes thru? Call of Duty (biggest multiplayer), Overwatch (big multiplayer, Elder Scrolls, Doom, Workd ofvWarcraft,?Fallout, Diablo, Crash, Spyro, Evil Within, Tony Hawks Proskater, Wolfenstein, Candy Crush

• 
  thoughtsnobodyasked4 (@nobodyaskedme7) reported 32 minutes ago

  @CandyCrushSaga why can't i log into my king account? Says connection error multiple times on app

• 
  shelb (@vulcan_sheb) reported 34 minutes ago

  @CandyCrushSaga Listen— I know this is a first world problem but I was just on level 1034 and IT NEVER DROPPED THE THIRD CHERRY. I wasted almost 100 gold bars on extra moves and lost my streak. Candy crush has ruined me.

• 
  queendemetria (@Queendemetriak) reported 35 minutes ago

  People with AI tools now are so addicted like I was back in 2013 playing Candy crush is spending a lot of money in more credit just to keep playing! More credits, more credits, more credits, more credits, more credit more credit more credit more credit more credit lol! I couldn’t stay like days in the same level until I realize I had a problem and I needed Jesus and then the place was closed!

• 
  Karel Groll (@GrollKarel88564) reported 39 minutes ago

  @CandyCrushSaga  I've been playing for 10+ years. Support in-app is broken and I've been waiting for a reply since Saturday regarding my User ID 11838041686 error. Please help!

• 
  Josh (@Josh47317281) reported 41 minutes ago

  @InfinityWard Your game is broken. Rather play candy crush

• 
  olu_meg (@oluyemi720) reported 44 minutes ago

  @MobilePunch If you like just down, all looks like empty threats. The new notes are not available. Be using people lives day play candy crush eeen. No problems ohhhh, no problems at all

• 
  Tofunmi (@Tofunmi79410228) reported 45 minutes ago

  @CandyCrushSaga l just got a new phone and l want to get back my candy crush account. The problem now is that l can't remember my password and l have been trying reset password since but l have not gotten any mail from you guys. Please l need to retrieve my account.

• 
  Möther (@venusindistress) reported 45 minutes ago

  @ang3l0nline Coin dozer for coin drop noises tht go brrrr Candy crush for sad boy hours Call of duty for anger issues And random escape room games that i finish & delete

• 
  Garlic Boi  (@XiJin300ping) reported 47 minutes ago

  @CandyCrushSaga @King_Games Stop forcing your bullshit Royale game mode onto me every 2 levels. I do NOT want to play it. Most of the time, I can't even avoid playing it because pressing ok on a window above it still starts it. FIX!

• 
  🌸✨pat-patricia-trish🌿🍄 (@patriciagarrod2) reported 48 minutes ago from City Centre, Manitoba

  What's up with @CandyCrushSaga ?!?! It can't retrieve my progress!?!? I was over 7000 levels in!!! Please fix this! #Fixit #candycrush

• 
  ev | perlah and cassie hung off (@pearsonm4v) reported 48 minutes ago

  @alfaroisms I’m starting to think you’re the one with a candy crush problem

• 
  MELBA WILSON (@MELBAWILSO99393) reported 49 minutes ago

  @CandyCrushSaga I haven't been able to play in over a week. I click 'Play', and it won't load up. FIX THIS!!!

• 
  marro-2k (@WaveScoreGames) reported 51 minutes ago

  The best gaming platform + a hit users <3 ads candy crush demographic & esport audience building game -incentives influencers prize purse marketing = massive crowds major problems....solved 4 AREAS OF REVENUE not normal massive disruption.....

• 
  Ted "Theodore" Kaczynski (@ilovepets420) reported 52 minutes ago

  @vogon @Father_Wendigo the replies are all talking about this is clearly user error, the owner should have set up "pin to drive". ******* app car. candy crush bullshit automobile.

• 
  spicy boi (@Andre__ko) reported 52 minutes ago

  @VGC_News Should be no problem. Microsoft is aiming more at candy Crush. Not COD. Right? Tho I hope Sony would buy crash Bandicoot license back

• 
  kpegelow (@kpegelow4) reported 57 minutes ago

  @CandyCrushSaga It would be sweeter if your game was working. When you click on play a pop up shows up that says something about a level push but when you try to click out of it, it seems to be stuck because it goes no place and you cannot play the game.