Is Arlo down?
No problems detected
If you are having issues, please submit a report below.
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
-
Online Features (37%)
-
Sign in (37%)
-
App Crashing (13%)
-
Device Failure (9%)
-
Website Down (2%)
-
Errors (2%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Longmont |
Online Features | |
 Paderborn |
Sign in | |
| Longmont |
Online Features | |
 Jewar |
Device Failure | |
 Leeds |
Sign in | |
| Stendal |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
-
Skeldor
(@skeldor) reported
@ArloSmartHome you guys are the Southwest Airlines of video doorbell companies. Got one for Christmas and have tried for hours to install just to be told you don’t have the bandwidth to handle all the new customers and my doorbell is now offline. Uninstalling and returning.
-
Shri Abhiram Lincoln
(@ShriAbeLincoln) reported
@ArloSmartHome my doorbell and cameras have stopped recording locally after my recent update. Arlo’s Customer support tells me it is a known issue. Why was I notified about the issue? It has been over 96 hours and still no resolution from Arlo and no notifications to users 1/2
-
prakash parameswaran
(@PrakashParames) reported
@ArloSmartHome Buyer Beware !! Arlo turned off local storage of recordings and now all my cameras don't record to my USB drive anymore (4 Pro 3's and 1 Pro 3 floodlight). In addition the flood light does not turn on anymore when there is motion detected. Seems like a poor quality product.
-
jerandnj
(@jerandnj) reported
@ArloSmartHome Just a heads up they don’t make it easy to contact them or get any help on the Arlo system
-
mpoli2ny
(@mpoli2ny) reported
@ArloSmartHome Product’s trash. I’ve been trying to reconnect my cameras for a week now. Try looking up their phone number and calling customer service. It’s a false sense of security, the cameras, intermittently disconnect. What good is that gonna do you when you’re not home and it happens?
-
prakash parameswaran
(@PrakashParames) reported
@ArloSmartHome @CPA_jjones All recording to local storage has stopped, for all 5 cameras, can someone please contact me to get this issue resolved. Also my pro3 floodlight no longer turns on with motion detection.
-
Legal Phil, Until the End 🐀
(@DaemonXar) reported
I bought @ArloSmartHome cameras because I liked the local storage option. I didn’t want to pay a monthly fee. The cameras are great. So great, that how bad their software is at local storage (working 6 mos of the last 3 years) feels deliberate, like they’re pushing cloud subs.
-
Martin Rocha
(@Dinnerplate28) reported
@ArloSmartHome This happen to me, my neighbor caught it on his Arlo camera. My door was unlocked and they took some items, it’s the worst.
-
Shri Abhiram Lincoln
(@ShriAbeLincoln) reported
From @ArloSmartHome discussion forums I realized this issue existed since 12/13 and irresponsible and unprofessional Arlo technical team never notified its users about issues with local recording and still no fix even after 5 days.
-
Thomas Ferguson
(@thomasferg) reported
@dexteritee @ArloSmartHome @ring I lied. Mines backup and running. Just a wifi issue. I’m safe from all the bad guys now. Phew!
-
Leo Portillo
(@portilloleopold) reported
@ArloSmartHome Your last update broke local storage, and it has been 5 days, be accountable and fix it! #ArloThiefs #ArloScammers
-
Shri Abhiram Lincoln
(@ShriAbeLincoln) reported
alerting software issues which wouldn’t allow recording locally. No notifications about a major software issue and @ArloSmartHome shamelessly keeps promoting its products and specials through its in-app notifications. Shame on you! #Arlo #securitybreach #NoNotification
-
@CuzinEddie73
(@cuzineddie73) reported
@ArloSmartHome the equipment my family invested in from your company is failing. Less than a year on both cameras and solar chargers. You're customer service is terrible. My family has over $500 invested in your equipment and we can't get any help from you're company. Now what?
-
Damo63
(@dmarov) reported
@ArloSmartHome the new app update 4.0.2 has issues with local footage recording and access. Please fix.
-
DeeCee
(@DeeCee65058630) reported
@TrishODonnell19 @ArloSmartHome @ArloHelp I've just had a response. They are passing on my problem to the relevant team. Let's hope it gets sorted soon.
-
Baljeet Bilkhu
(@bbilkhu) reported
@ArloSmartHome security system still down after two days due to a firmware update. Lots of people affected by this. When will this be resolved?
-
DelphiSwimsLate
(@delphiswimslate) reported
@ArloSmartHome MFA does not work on iOS app. You cannot leave the app to get the code, because when you return to enter it, you get booted back to the login page.
-
Paul Moore
(@Paul_Reviews) reported
@lc_kearney @colinsmall @ArloSmartHome I'm yet to find one guys. Tried several brands so far, all of which claim offline storage and all are complete lies. I'm still working on it though; I need a replacement too.
-
Evan Peters
(@powderhoundin) reported
@ask_Arlo You clearly didn’t read my message. These are brand new cameras with fully charged batteries. @ArloSmartHome claims that the cameras are good to -20 deg C and they shut down at -14 deg C. The cameras come back to life when the temperatures rise and shut back off when it’s cold.
-
Coco The Grey Parrot 🐦 Misses Alice & Penne🦜
(@CocoTheParrot) reported
@ArloSmartHome support is absolutely useless. Can’t login to account because ‘device limit reached’. Instructions for resolving don’t work because options mentioned don’t exist. Support ticket bounces to irrelevant web articles & will ‘autoclose’ if not answered! Useless!
-
DeeCee
(@DeeCee65058630) reported
@TrishODonnell19 @ArloSmartHome @ArloHelp I don't know what they tweeked but suddenly the app opened and I could sign in. Then it got stuck at one point but seems to be working fine now, thank goodness. Good luck with yours!
-
Steve Howe
(@StevenHowe365) reported
@ArloSmartHome Arlo’s new firmware requires you to have a subscription to view video from your cameras. No longer can you store video on local storage. This is a crime. Many have same issue as me. Do not buy Arlo
-
Trish O'Donnell
(@TrishODonnell19) reported
@DeeCee65058630 @ArloSmartHome Have you tried Arlo support, sending them message on here. They took ages to reply and then blaming me when clearly it’s a problem their end. They told me to log into it via desktop computer too, made no difference. @ArloHelp not great service from new app which we pay for
-
Evan Peters
(@powderhoundin) reported
@ArloSmartHome I recently purchased the Arlo Pro 4 cameras which are supposed to have 6-month batteries and good to -20deg C. My cameras both stopped working at -14deg C and your chat bot told me I'm not entitled to live support? Terrible customer service.
-
andres acevedo
(@donpatoman) reported
@ArloSmartHome my base station stopped working last week. Non of my cameras are working & i m paying a monthly subscription. Tried all troubleshooting, even a base replacement. Nothing. Please help. #arlooffline #arlocamera #arlonotworking
-
WiganJulie
(@juliefallon1) reported
.@ArloSmartHome WHY IS YOUR CUSTOMER SERVICE SO BAD????
-
Greg Steinmetz
(@gsteinm) reported
@ArloSmartHome how does a person actually talk to a human to solve a problem? Chat and going back and forth through email every 3-4 days is not a great customer experience.
-
Tom West
(@JokerTomWest) reported
@ArloSmartHome lost my stored payment information & instead of admitting it they're sending me threatening "we're having trouble processing your payment information" messages. I swear to God I am through with this **** company. If I could get my money back I would go elsewhere.
-
Lobo Hombre En Paris 〄
(@nllwdE) reported
Maaan **** @ArloSmartHome 500$ scam cameras and they charge a subscription service to “cloud” your footage you need to buy a memory card on top of that just to keep the recordings local 🙃 and that barley functions. Do not buy.
-
Jenn Payne-inurasse
(@jenn_payninuras) reported
@ArloSmartHome are you experiencing an issue I haven't been able to access my cameras all day or past footage but I'm paying for this.