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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Sign in (32%)
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Online Features (28%)
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Website Down (12%)
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Device Failure (12%)
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App Crashing (8%)
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Errors (8%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Grafton |
Sign in | |
 Hamburg |
Sign in | |
| Newport |
Website Down | |
| Hamburg |
Online Features | |
| Houston |
Device Failure | |
| San Antonio |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Shelt
(@sheltonjb) reported
Your app and product are absolutely **** @ArloSmartHome can you rename to ArloDumbHome because it never works!! My base station has disappeared off my phone and now it wont even find it. What crap. #arlo
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Jason Szumlanski
(@szumlanski) reported
@ArloSmartHome why does your customer service suck SO BAD?! See case 42140169. Replace my SECOND faulty camera in my system during the warranty period. I'm tired of waiting (again). #Arlo
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Doty
(@tperodactyl) reported
@ArloSmartHome Poor customer service. Get an Arlo 3 for Christmas and give me an indoor mount and an outdoor mount for 2 cameras I want outside. So I have to pay $20 to mount my camera
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Dip
(@1dipster) reported
@ArloSmartHome @gwaracha @ArloSmartHome my camera went dead after FW update and you are not even willing to fix my camera. is that new business strategy to sell new products? My camera is only 18 months old. I will pay to fix my camera. How can you help me? #arloprosucks
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Jason Szumlanski
(@szumlanski) reported
@AlexTillas17 @ArloSmartHome I just got another unbelievably useless email from their team that supposedly handles warranty claims. I swear, it's a robot handling this department. This can't be an actual human... Unless they are purposefully screwing with me at this point. Worst customer service ever.
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🇬🇧🏴 Yorkshire:🇺🇸🇨🇱
(@sonbaetaekwondo) reported
@JainAkhil @ArloSmartHome @HomeDepot Don't bother the costumer service is terrible .
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Tiggy Boo
(@tiggyboos) reported
@ArloSmartHome @mbmcrae Wish mine had bothered to record when broken into but apparently motion detection can start recording minutes After it detects motion.....and cant record audio and motion together....useless, expensive piece of kit
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Neel Patel
(@nbpatel11) reported
@ArloSmartHome All three of my Arlo Pro 4s went dead and I got NO help from the support team! Over $500 down the drain apparently!
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PenAkimbo 🏳️🌈
(@Penfanackapan) reported
.@ArloSmartHome Hi, You guys have got BIG problems. Arlo Library instead of having 7 days now only showing 2. All clips being deleted instead of the 7 days. No one to answer the Australian customer service line. People can't create new posts in the community. Please FIX this. TY
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🇬🇧🏴 Yorkshire:🇺🇸🇨🇱
(@sonbaetaekwondo) reported
@ArloSmartHome Well you can if the doorbell actually works and the batteries don't drain in a day . Then you refuse to look into the problem #poorcustomerservice
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Rob Mountjoy
(@bobrob1919) reported
@ArloSmartHome is arlo UK down,all my cameras are offline even after re-booting the base,and my internet connection is fine :(
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🇬🇧🏴 Yorkshire:🇺🇸🇨🇱
(@sonbaetaekwondo) reported
@ArloSmartHome @HomeDepot Strange you delete tweets about your poor customer service #poorcustomerservice
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chip black
(@chipblacklabel) reported
@AdamSinger @ArloSmartHome didnt someone hit your garage door too? or same issue
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Reeno 911
(@10PassionRed) reported
@smartthings @ArloSmartHome When will my hub stay online for an entire 24 hour period without issue? And no, it's not my internet.
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Neel Patel
(@nbpatel11) reported
@ArloSmartHome - All three of my cameras stopped working 3 weeks ago and your support team has done nothing to help. Your customer support has been piss poor considering the price of your cameras! WTF???
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Jason Szumlanski
(@szumlanski) reported
@ArloSmartHome Peace of mind? Try piece of junk. Replace my faulty Arlo camera (see case 42140169). Your customer service is a JOKE! Outsourced imbeciles. Or maybe robots. Worst customer service EVER!
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xpereta 🏡
(@xpereta) reported
@mluisbrown @ArloSmartHome I regret purchasing @ArloSmartHome , automated software updates have left mine offline waiting for me to push a button on the device (when I was 800km away). Or lose synch for no reason. I'm sure my cameras will be very expensive paperweights soon.
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Charlie Kwalwasser
(@ckwalwasser) reported
@ArloSmartHome video doorbell firmware update won’t work. It times out. Customer support is unhelpful. Please post a protocol for dealing with this issue.
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Abhishek Bhatnagar
(@Abhi26B) reported
@ArloSmartHome - Your Customer Service is worst of all! There is no after sales / warranty support in Australia. I had bought Pro2 cameras and within 1 week the battery died! I have been following with customer service since 2 months 42121207 and 42093876 no response from arlo
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Nan Brewer
(@BrewerETC) reported
@ArloSmartHome Experiencing software issues. 4 different smart hubs 3 are shown offline - 2 CONFIRMED connected w/correct indicator lights. Receive notifications now and then. Cannot access or view videos. Need a fix!
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Byron Craig
(@TheByronCraig) reported
I don’t wanna say this but I gotta say it @ArloSmartHome might be the worst system. I’ve had to charge my outdoor camera every 10 days since I bought it. No matter the setting. I think I might be making a full switch to @EufyOfficial unless someone can help me. @ArloSmartHome
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Doty
(@tperodactyl) reported
@ArloSmartHome Guess I'll look at returning it since you guys couldn't help me out. Would rather lose out on $400 than send me a $5 outdoor mount that shouldve came with the kit. One indoor and one outdoor makes no sense
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Dip
(@1dipster) reported
@ArloSmartHome @gwaracha @ArloSmartHome my camera went dead after FW update and you are now even willing to fix my camera. It is only 18 months old. I will pay to fix my camera. How can you help me? #arlopro sucks
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Rafael
(@grillorafael) reported
My @ArloSmartHome baby camera is one of the worst baby products I have. This thing fails literally half the time I need to use it.
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Ben BLM
(@benhm3) reported
@blacktechguru @ArloSmartHome Wouldn’t it be cool if we could offer a local, anonymized (zero trust) server for your customers for these?
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HSM
(@HSM41797107) reported
@ArloSmartHome are you ever going to fix the issue with connectivity on the Arlo Baby cam? It simply doesn't work
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Raúl Güereque
(@raulguereque) reported
@ArloSmartHome, update your app please; it's buggin' again. 16x9 view is not working properly. Thanks! #CustomerExperience #customerservice @ask_Arlo
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🇬🇧🏴 Yorkshire:🇺🇸🇨🇱
(@sonbaetaekwondo) reported
@rayrobnate @ArloSmartHome @HomeDepot They delete tweets if you have a problem
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Greg Harris
(@nzadikt) reported
Wtf @ArloSmartHome. Why the hell are there ads in the arlo smart camera app now? After buying the cameras, and paying a subscription every month, this needs to go. Not cool at all.
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Dan Ham
(@jangledbells) reported
@ArloSmartHome your baby cam is the most expensive, buggy, broken, piece of crap I’ve used. I’d only buy another one to give to someone I wanted to suffer enormously.