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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Sign in (36%)
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Online Features (32%)
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Device Failure (13%)
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App Crashing (11%)
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Website Down (6%)
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Errors (2%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Longmont |
Device Failure | |
| Longmont |
Device Failure | |
| Longmont |
Device Failure | |
 Magstadt |
Sign in | |
 Adelaide |
Online Features | |
| Adelaide |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Re-Anna
(@rakery81) reported
@punchpunch @ArloSmartHome Here to say I've had the same problem. Looks like there are a lot of people not happy with their so called support
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Tisha Luk 📸 🍷 🌎
(@TisheyeLens) reported
from
Barrie, Ontario
@Explorographer @ArloSmartHome It just got to where it was offline more than it was on, so we stopped using it. Not a big deal as I’m home 24/7 these days, but when we start traveling again, I’ll want something in place.
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clinton
(@cweaver56) reported
@ArloSmartHome Literally world's WORST warranty service. Awaiting repair since 4/21/21! Received shipping notice 2 wks ago, but nothing has shipped per Fedex tracking! I demand a FULL refund of the system! #POS
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walkingknight
(@walkingknight) reported
@ArloSmartHome Your garbage baby monitor has failed me once again. It simply refuses to connect to a new network.
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Sreenadh
(@sreenadhm) reported
@mbmcrae @T3dotcom @ArloSmartHome Too bad the software for arlo is so buggy Hardware is fanatic but the software on arlos makes it a bad choice
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alex
(@cashh_al3X) reported
@ArloSmartHome hey i need some help!!!
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Silvaseeker
(@silvaseeker) reported
@ArloSmartHome I just called for support for my Arlo 2 camera. I could not understand the accent the tech had, plus he talked too fast. Asked to be transferred to someone else & he would not. 1st time caller, new user, bad impression of Arlo.
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🌎The Explorographer☮️
(@Explorographer) reported
@TisheyeLens @ArloSmartHome Our Nest Doorbell goes offline once in a while. Turned out for us it was a bandwidth limiter on our Router booting it off as it was transmitting video. Also called a QOS setting. The wifi would get congested and the router would reset, booting off the camera.
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Sᴄᴏᴛᴛ Fᴀᴅʏɴɪᴄʜ ❄️
(@ScottFadynich) reported
from
Catalina Foothills, Arizona
@ArloSmartHome I am having trouble reconnecting my Wired doorbell. How do I reset and add back to the app? Very frustrating
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Donald Capone, CFA
(@UTGrad2002) reported
@ArloSmartHome FYI don't update your Arlo Baby Camera with new firmware update. The software will crash you camera and ARLO won't replace!!!
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MacMarkkus
(@MacMarkkus) reported
@ArloSmartHome Some help please! All of my cameras have started telling me they have a charging fault. It’s the original Netgear charger/cable I’m using, and it is still working as I have tested it on other devices. Have there been any problematic software updates lately? Tks!
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Donald Newton
(@00012859dn) reported
from
Scunthorpe, England
@ArloSmartHome my arlo 3030 app is not working
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Adam Singer
(@AdamSinger) reported
@excag @ArloSmartHome I don't like all the bias to have to send data out of my local network here. Like, zero desire to do that. Which is why I chose @ArloSmartHome and not competitors, they let you. I just want them to spend ONE more product cycle on local base station. It's SO CLOSE. Fix the bugs!
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Silvaseeker
(@silvaseeker) reported
@ArloSmartHome Things get lost in translation when talking to Arlo support for cameras. I asked to speak to someone else, the tech person refused. Could not understand his accent & he talked too fast. Bad first impression of Arlo.
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Robert
(@ngryOtter) reported
FYI, if you buy @ArloSmartHome and try to setup a payment for their service while still on trial subscription they will take your money and not provide a refund. Terrible service.
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Mark Badger 🇺🇸
(@mbadger) reported
After months, @googlenest still doesn’t have their act together with accounts that have migrated from Nest login to Google—months after being reported, you still cannot log into the AppleTV version of the app once you’ve migrated. Maybe it’s time to switch to @ArloSmartHome
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Mark
(@Mark_Reah) reported
@ArloSmartHome hi. I have a problem with your cameras. Your web site is not helpful. I was giving a phone number to ring only for it to say there is tech problem. How do I get help and support for products you have sold me ?
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Kathleen Barrette, AS, BS
(@CCKath23) reported
@ArloSmartHome why is your customer service so difficult? We got something that doesn’t work and you make us troubleshoot it? Twice?? It’s defective. Replace it!! I think an IT manager should be believed if it’s broken!! Do better!! #badcustomerservice #arloaggravates
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The Napmaster
(@davewarehouse) reported
@ArloSmartHome my 3 month free subscription ended today and I’m getting notifications from my cameras but I don’t seem to be able to see the footage. Can you help. What is the point if a notification you can’t see. Thanks
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Impeccable Mediocrity
(@PhxPhooey) reported
@ArloSmartHome I just want to give you a heads up that you guys are blowing it by not offering custom notification sounds for IOS. I don’t know what kind of dog and pony show your running but someone needs to fix this!
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Gibberish-ish
(@gibberishness5) reported
@ArloSmartHome @Forbes @ArloSmartHome has so many issues, if anyone is considering make sure you go to their community site and to r/arlo before buying in. Lots of stuff requires a sub and the cameras lose connections constantly. Very poor security.
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Dr Jenkem (MD/PHD) (Trans-Jewish POC)
(@drjenkem) reported
@ArloSmartHome is the arlo server down?
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Jack Pate
(@arkansas) reported
@ArloSmartHome Arlo base station switches to the same wifi channel of adjacent router no matter what. This is idiotic and fundamentally broken. Please fix.
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NateTheGreat
(@enhall1985) reported
@ArloSmartHome I just wanted to stop by and say, after 4 years of Arlo and multiple upgrades I realize your systems are absolute **** in all caps. So much is missed if I didn’t have multiple cams in the same area I would never have known. BE WARNED, DONT BUY THIS JUNK.
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Re-Anna
(@rakery81) reported
@JimmyHLin @ArloSmartHome I had the same problem Jimmy. Believe it took over a week to hear back finally. Then, when they finally do respond, they ask you to provide the same information you sent several messages ago.
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Greg Z
(@ziggy_mk2) reported
@ArloSmartHome cameras are so terrible that shadows and a slight breeze will set them off. Seriously they are outsmarted by a nice day. Counting the days until I replace them.
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IdeaFella
(@ideafella) reported
@ArloSmartHome @Forbes Arlo, you get two thumbs down on streaming ability and reliability the core service. It's spotty at best. Even with multiple #WiFi 6 extenders just feet away from each camera hundreds of MB down and dozens up load stream speeds on the home network. Very unreliable service.
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Jason Alexander 🍮
(@jalex19100) reported
Recording and videos for @ArloSmartHome constantly not working. Do we have any alternate firmware or router options yet or are we still stuck with Arlo’s crappy software? #arlo
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mcfionaj
(@mcfionaj) reported
@ArloSmartHome Don’t buy this camera. Once the 3 month trial subscription is up, recording stops too unless you subscribe. Really poor form!
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Karen Bischer
(@kbischer) reported
@ArloSmartHome Hi there - I am having trouble with all three of my Essential Spotlight Cameras. The app says they are offline, but the internet is working. I've tried all your troubleshooting options and they still don't work. I emailed last night but have not gotten a response.