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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (41%)
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App Crashing (27%)
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Sign in (20%)
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Device Failure (8%)
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Website Down (2%)
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Errors (2%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Montauban |
Website Down | |
 Dallas |
Sign in | |
| Norwell |
Sign in | |
 Euskirchen |
Sign in | |
| Viersen |
App Crashing | |
 Fujian |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Kel Varnsen
(@kel_varn) reported
@ArloSmartHome I need to delete my Arlo account, but I am not a paid subscriber, so I can’t contact support. How are you going to fix this problem?
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twistdwop
(@twistdwop36) reported
@ArloSmartHome Problem is you can’t find batteries for the Arlo floodlight. Don’t buy it cause the battery drains fast and no one sells them.
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Christine Keung
(@christinekeung) reported
@ArloSmartHome 6 months since I purchased Arlo Essential Spotlight cameras: 3 cameras w/ hardware issues, 2 days + 4 customer agents later, no offer of replacement despite being within my 1 year warranty. Should’ve picked @ring 😭 one of the worst customer experiences ever.
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Do The Right Thing
(@NotAppropriate2) reported
@ArloSmartHome Arlo Go 2 is not ready for prime time. The battery drains super fast. The only charging option - magnetic charging cable - is super SLOW. And it looks as if you don't even sell replacement batteries yet?
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Sum Yung Guuy
(@13thcharacter) reported
@ArloSmartHome This has got to be amongst the worst performing cameras on the market, don’t get dipped into a bad investment with these guys!
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Douglas Gillespie
(@dcgillespie) reported
@ArloSmartHome Arlo in the UK have the worst customer service I have ever encountered anywhere. I purchased 4 x Ultra 2 and 3 x Pro 3 cameras and am now seriously regretting it. I have clearly made a dreadful choice. In spite of the cost I am ditching Arlo totally and finding an alternative. 🙁
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American Consumer
(@operasingerBB) reported
@FTC @netflix @ArloSmartHome Both of these companies increased rates by 7.5%! WTF! THIS is causing inflation for no justifiable reason. Plus, we aren't notified about increases. WHY IS THIS ALLOWED?
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1519hokie
(@1519hokie) reported
@ArloSmartHome I’ve spent 6 to 8 hours on chat with your customer service concerning 2 cameras that won’t work. Have tried EVERY trouble shooting recommendation to no avail. And now your support people flat out refuse to replace the cameras. Very disappointed in your company!
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Johighness
(@johan405822) reported
@ArloSmartHome aye **** your product “you don’t qualify for live customer support” what kind of ******* company has you pay for that.
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Corales
(@corales559) reported
@ArloSmartHome @techradar Just fix the tech problem where you CAN’T turn on silent mode to mute incoming calls AND turn off the leave a message feature, without having issues. There’s threads dating 2+ year with no resolution. I just want my doorbell to ring w/no call to my phone or a prompt to leave a VM
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Jonathan
(@JonnyKromps) reported
Constant problems with our arlo camera system from day one. And they don’t offer support or troubleshooting after the first 90 days. I think that’s terrible for a $700 camera system. Not recommended @ArloSmartHome
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Jo Garcia
(@JoGarci97938064) reported
@ArloSmartHome Message me! Reply so I can fix my problem.
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Truth
(@Guess720s) reported
@ArloSmartHome Very disappointed in the Arlo App and ultra 2 functionality. No recording in 4K live view. You have to scale down to 1080 which defeats the damn purpose of getting them in the first place. Also if you’re on an iPhone you can’t change the notification sounds/tone. Wth?
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Becki
(@beckitxex) reported
@ArloSmartHome we bought an Arlo Pro System but lost the cord to charge the cameras with! How can we charge them? We can’t call you because we don’t have a subscription. Help!
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Stew
(@stewhang) reported
Normally don't do this, but my interaction with @ArloSmartHome customer service has been "challenging". Their awful service, is matched by their poor functioning Doorbell. Should have gone with @ring #DontBuyArlo
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Ryan J Ahearn
(@unravelinfinite) reported
@ArloSmartHome , your support is absolute ****. Are you seriously are asking me to pay you more money just to ask one of your engineers to get your terrible app to do what it's supposed to be able to do according to the promises on your product box?
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Evan Knupp
(@EvanKnupp) reported
If you've been considering home security cameras, I recommend avoiding @ArloSmartHome . Their camera systems are very expensive and their customer service is poor. @WyzeCam is a much better alternative. They don't rip you off and they actually care about their customers.
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musho
(@musHo) reported
@ArloSmartHome worst support ever
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Margee Krebs
(@margeekrebs) reported
@ArloSmartHome Customer Service is terrible! Doorbell 1 month old, needs replacing. 5 calls, multiple photos uploaded. Was sent only part of what’s needed. @wirecutter might need to rethink this recommendation!
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jacobdetering
(@jacobdetering) reported
@ArloSmartHome is your system down? Can't login via the app or browser. Getting an API error.
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triplechaser
(@triplechaser) reported
@WGSuckss @ArloSmartHome My base station has been offline for the last 10 minutes (at least).
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O-POSITIVE
(@RealArticulated) reported
@ArloSmartHome Pro 2 camera fail after 6 months/. No replacement battery orderable on your site. Looks like you are sunsetting to price gouge. Worst of all - Support is a useless BOT - no phone number. Arlo will go to recycling. People are not stupid.
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Jan
(@happy_jan) reported
Hey @ArloSmartHome! I placed an order for over $500 over 2 weeks ago and the status update shows an error. I called the automated number and got no response. I used the chat and was told I am not eligible for support! This is not okay- my experience has been really poor so far.
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Holly Fussell
(@ciaoholly) reported
@ArloSmartHome need tech support but your website/app don’t allow it without a subscription. Audio doesn’t work on my doorbell- delivery people cannot hear me. Sometimes I can hear them, sometimes not. Pls help.
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Cashway
(@cashway34) reported
@ambergizzi @ArloSmartHome Yes that is precisely what I wanted and what I will be purchasing myself. @ArloSmartHome was a terrible decision by ryan and I will continue tweeting them to let them know.
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Jared
(@JaredCrookston) reported
@ArloSmartHome can't get my doorbell to be detected, can't access support that actually can help without a subscription, can't get a subscription until my doorbell is on my account. No idea what to do next. Did live chat with the bot until it ran about of answers
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Austin
(@Fanboy08) reported
If @ArloSmartHome could develop a camera algorithm that tracked a subject from one view cam1 to cam2 and show the subject transition from one cam to the next cam if the cameras had overlap it would help them sell more cameras and increase the density of sold cams per house.
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gone
(@reid_murnan) reported
@ArloSmartHome after going through a loop with the “support” team I still have come up with nothing. Paid over $300 for 3 cameras and 2 of them broke before a year was even up. which sucks since they’re still under warranty & I got zero help.
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Andy J
(@AJ_GB) reported
@smartthings @ArloSmartHome The Arlo SmartThings integration seems to have broken, SmartThings stopped seeing motion from Arlo Cameras from midday on 24th Dec?
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Doug Rioux
(@DougRioux) reported
@ArloSmartHome customer service is the WORST! I’ve wasted hours trying to get my smart notification issues fixed. Broken promise after broken promises by your support people. Today I’m filling a complaint with the Better Business Bureau! Buyers Beware, don’t buy Arlo products!