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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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App Crashing (29%)
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Sign in (24%)
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Online Features (17%)
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Errors (12%)
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Website Down (10%)
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Device Failure (10%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Duisburg |
Sign in | |
| Berlin |
Sign in | |
| Hamburg |
Sign in | |
| Kiel |
Sign in | |
| Selb |
Sign in | |
| Gevelsberg |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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@5.0
(@aXeEspUptxVEEWw) reported
@ArloSmartHome I'm so furious with you guys. My arlo pro 2 base station will no longer record videos from my new ultra 2 and pro 4 cameras. Once the 3 month trial was over no more recordings. 500 bucks down the drain.
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Steven R. Baker
(@srbaker) reported
If you’re thinking about getting @ArloSmartHome video stuff, don’t. The hardware is unreliable. The software is complete garbage. I have never been so unhappy with a product. It’s worse than having nothing.
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Raphael Auad
(@Raphaelauad) reported
@ring You are no help. I will not give ring another try. I’ll take my loss with your terrible product and after researching, I’m happily going to @ArloSmartHome 🙏🙏
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Dave the Rave
(@finleythefishy) reported
Hey @ArloSmartHome after a faulty camera out of the box, my case still isn't resolved, replacement camera can't be added to free trial and isn't recording. Agent has stopped answering on case 42573252 (UK). Help!
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Tim Hobbs
(@timhobbs) reported
@ArloSmartHome Really terrible subscription system. Insists I enter a County for my address, but the list is actually a list of (some) towns, not counties. "All major payment methods" accepted - actually only Visa and MasterCard. For no apparent reason my visa declines so I'm out
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Patchey04
(@Patchey04) reported
@ArloSmartHome @amazon @ArloSmartHome love my Arlo cameras from over the years but the green screen issue on my brand new ultra 2’s needs to be fixed. When video records it’s just a green screen 40% of the time. Arlo support hasn’t reached out to me in days since I provided all the info. #badsupport
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DIGITALid
(@DIGITALidTWEETS) reported
@ArloSmartHome Why does your app often and randomly stop reporting that it has recorded videos? Seems to be an issue plaguing both iOS and android versions.
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PenAkimbo 🏳️🌈
(@Penfanackapan) reported
.@ArloSmartHome Hi, I lodged a support claim via the app incl screenshot. Thought issue was fixed. Two days later the support claim has been deleted from my account & my camera will no longer connect. Why has someone blocked my camera id? This isn't okay behaviour.
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Steven R. Baker
(@srbaker) reported
@dgoodlad @ArloSmartHome Placement hasn’t been a problem. One camera never stops seeing motion where there’s none. Another never sees it when it’s there. The doorbell keeps just going to sleep. And the app is just complete garbage. It’s not easy to use, the interface is missing things, and it’s crashy.
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Paulo Pereira
(@paulopereira) reported
@ArloSmartHome Your system sucks so bad that nobody is gonna see anything. All they gonna see is a deduction in the credit card.
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J
(@jweiss89) reported
@ring I've had a Ring Doorbell for over a week now with a known issue that won't connect or function at all. Your tech support has consistently failed to send out the replacement unit they promised. Which of your competitors should I buy from? @googlenest @ArloSmartHome
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Shelley Roman
(@MsShelleyRoman) reported
@ArloSmartHome urgh guys help. When I first installed my doorbell and people rung it it came only to my phone. Now unless I happen to hear the noise when they push it I don’t know there’s someone at my door as it no longer calls my phone. I haven’t changed any settings 🥺
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Kelvin Peña
(@NYvoyager) reported
from
Lake Worth, Florida
@ArloSmartHome Arlo app randomly logs me out of my Arlo account. This is effectively a design flaw because maintenance men went in my apartment and no video was recorded when it should have because I’m using geofencing and I was not home! If this continues I want a refund
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andrew f martin
(@andrew_f_martin) reported
@ArloSmartHome I've been chasing a resolution on your Chime2 for MONTHS and can't get an answer. I just want an RMA/refund at this point. Support Case # 42459456. Can you help just get this done?
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Scott Vaske
(@ScottVaske) reported
@ArloSmartHome You’ve made older cameras useless. They don’t record anymore, and no “tricks” helped! #garbage
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DrIrishBloom
(@DrIrishBloom) reported
@ArloSmartHome Me: Arlo, help! Arlo: it’s def your fault. Here’s some generic help. Me: okay did all that, still not working. It’s only been a year and half! Arlo: oh it’s been more than a year since bought? We’ll admit now it’s def our fault, but sucks for you. Want a coupon?
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Vanessa Martinez
(@Nessietown) reported
@pedroatamayo @ArloSmartHome Yes! I’ve been saying this. I have been working on the same issue since February
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Josh Staffeld
(@josh_staffeld) reported
@ArloSmartHome Installed new batteries and now the camera can't be added. Followed the instructions on the app nearly 20 times and it cannot be located. Help!
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Veteran
(@jdsmithphx101) reported
@xlegendxero @ArloSmartHome Return it. More problems will come. They are terrible cameras.
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Boyettec316
(@boyettec316) reported
@ArloSmartHome your cameras are the worst. It goes offline for no reason, then I have to troubleshoot and waste my time on the phone, only for this issue to happen all over again the following month. EVERY MONTH. It’s a useless security because it’s offline
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Rafael Kouyghadosh
(@rafskin) reported
@ArloSmartHome I keep trying to contact you guys and get nowhere. Please help
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Andy L 🏴🇬🇧🇪🇺
(@andyrl3v) reported
@ArloSmartHome are your servers down all my devices seem to be disconnected?
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Jamie Madden (digitalchild)
(@dcwhatwhat) reported
Wow @ArloSmartHome did you get a cardboard box to program your 2FA system? I have never in my life seen such a terrible experience. I’ve spent an hour trying to help my friend log in to his camera system. 1 star do not recommend.
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George Wyatt
(@gw_wyatthealth) reported
Spent 1 hour on chat with @ArloSmartHome and they tried to blame their hardware problem on the new modem when everything else works fine with the modem. #poorcustomerservice I do not recommend them. Try #Google or #Amazon first.
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claire
(@claireywalshe) reported
@ArloSmartHome I just direct messaged you about our Baby Arlo which has been not working on & off since we purchased it in November. Please check. From a tired mother 😐
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alex
(@cashh_al3X) reported
@ArloSmartHome hey i need some help!!!
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Trump WON!
(@DixieLadyBR549) reported
@ArloSmartHome Arlo security cameras work great - ONE MAJOR PROBLEM with/Arlo package is inability to change the sound on notifications!! Great cameras, but at 2AM when we’re asleep & someone is on our property, we need a better ALERT sound. We need something loud enough to wake us up!
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Suzie Ellis
(@MsSuzieEllis) reported
@ArloSmartHome @amazon I HATE using a, "2 STEP LOGIN". I have a password. If I am REQUIRED to use this stupid 2 STEP SYSTEM I will trash these cameras & buy a whole new system from another company. Does anyone know how to DISABLE this stupid feature??? I should be able to decide if I WANT it or not!
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Kyle Allan
(@KyleAllan) reported
@bachovski @ArloSmartHome Same issue, should this not be a priority?
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Paulo Pereira
(@paulopereira) reported
@ArloSmartHome I really wished you had some humans testing the setup of your products. It sucks so bad. I can’t believe we are in 2021 and still making products like this.