Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 4 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Cheri Holladay
(@SassyRed13) reported
@ArloSmartHome can you please tell me why my screens randomly get a pink hue!!! And tell me how to fix it?!?!? I have tried everything 😳
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Guy Churchward
(@guychurchward) reported
Hey @ArloSmartHome I have some #pro4 cameras, one of them the battery needs charging every 2-3weeks... not exactly 6 months ? .... what’s the issue ? How many videos is it good for on a full battery ?... other 2 are ~2x the length for a recharge but still way more than advertised
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Jessica
(@DisadvantaJESS) reported
@ArloSmartHome this is the worst purchase that I've ever made in my entire life...😡😡😡😡
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Stephen Finlay
(@sfinlay) reported
@ArloSmartHome Noticed that my Arlo Basestation and Arlo Q have been offline for the last couple of hours. Internet connection LED on Basestation is OFF. Not amber or green. This is via @Telstra in Sydney AUS.
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Spectre
(@TinCanAlastor) reported
@boyscout137 @Arcon_ @ArloSmartHome Lastly, and possibly the most maddening part – To get support, you must log in to access the e-mail ticket system. If that is down, there is no way to get assistance. The chat is unmanned and redirects you to the broken login for support.
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Chrisk
(@kmkguy420) reported
@ArloSmartHome whats the point of having these wire free cameras if all it does is appears offline.....literally 15 feet away from hub.....
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Ranking Member 🇵🇷🇺🇸
(@MrHenryPerez) reported
@ArloSmartHome My system stopped recording after the trial date. Does your system not record after the trial date? How do I fix this problem?
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Spectre
(@TinCanAlastor) reported
@boyscout137 @Arcon_ @ArloSmartHome I literally reach out on the 1st or the 2nd, and it is days to get a response from the team that they have started working on it. Then days to receive the receipt. There is no self-help option. No e-mailed receipt. Nothing.
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Jason Frydakis
(@jfrydakis) reported
@ArloSmartHome Used to be very happy with your products; but with now reaching 6+ months trying to resolve a technical issue with the cameras...perception has changed!! tragic! Will seek a refund. but disappointment is worse.
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Kristin
(@xtin_t) reported
@ArloSmartHome has worst customer service. Contacted cust. Service on mar 24. The broke an additional camera and told me they would get back to me. Now they are not replying to my emails. 2/3 cameras not working now. Don’t give them your money.
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pghgarden
(@pghgarden1) reported
@ArloSmartHome ARLO IS TRASH DO NOT BUY!!!!
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American Consumer
(@operasingerBB) reported
@ArloSmartHome This company is AWFUL! I've had the security cams since 2015 and have had nothing but problems from 1st gen thru Arlo Pro 2. NOTHING BUT PROBLEMS and nowhere to get help!
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David Cox
(@neurobongo) reported
I have @ArloSmartHome cameras at my home, and they are garbage. Any recommendations on alternatives? Is @ring any good?
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Daniel Kincer
(@Kincer5) reported
@ArloSmartHome 1 year warranty ran out less than a week ago. Should have told me they were not going to do anything once I provided my proof of purchase. Terrible customer service. Thanks for nothing @ArloSmartHome
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John Parron
(@Holosynthetic) reported
@ArloSmartHome would be awesome if the mobile app provided an audit report that provided timestamps for firmware upgrades, battery replacements, and going offline.