Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 1 |
| Salzgitter, Lower Saxony | 1 |
| Fort Wayne, IN | 1 |
| London, England | 1 |
| Salinas, CA | 1 |
| Smyrna, TN | 1 |
| Denver, CO | 1 |
| Sanford, NC | 3 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Longmont, CO | 11 |
| Lannion, Brittany | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Paris, Île-de-France | 3 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning | 1 |
| Wilson, NC | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Mountjoy (@bobrob1919) reported@ArloSmartHome is arlo UK down,all my cameras are offline even after re-booting the base,and my internet connection is fine :(
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david nico (@davidenico) reportedand if the argument is they're terrible looking as to be a deterrent, thats nonsense, you need up close hidden cameras that can actually identify perps. @LOREXTECHNOLOGY @ArloSmartHome @googlenest
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Ben BLM (@benhm3) reported@blacktechguru @ArloSmartHome Wouldn’t it be cool if we could offer a local, anonymized (zero trust) server for your customers for these?
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Doty (@tperodactyl) reported@ArloSmartHome Poor customer service. Get an Arlo 3 for Christmas and give me an indoor mount and an outdoor mount for 2 cameras I want outside. So I have to pay $20 to mount my camera
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Doty (@tperodactyl) reported@ArloSmartHome Guess I'll look at returning it since you guys couldn't help me out. Would rather lose out on $400 than send me a $5 outdoor mount that shouldve came with the kit. One indoor and one outdoor makes no sense
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chip black (@chipblacklabel) reported@AdamSinger @ArloSmartHome didnt someone hit your garage door too? or same issue
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Phil (@atkinphil) reported@ArloSmartHome please help. Been told to call the uk help line 0800 970 3054 by your online chat team. Called 30 times over the last few days and all I get after 5 mins on hold is “we are having technical difficulties” & I get hung up on. Awful customer service #CustomerService
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Caracuse (@Caracuse) reported@ArloSmartHome my arlo baby disconnects from our network every 30 seconds. It is NOT my router /network causing the issue which leads me to believe the WiFi in the monitor is going bad...
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Caracuse (@Caracuse) reported@ArloSmartHome this is my second monitor now ....I love your devices, but when they are bad they are really realllyyyy bad.
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Chad McCullough (@chadmccullough) reported@GiveMeSpace3 @ArloSmartHome They keep dropping from our network and when I attempt to add them back, the app can't find them. Keep getting an error stating that they are offline and not connected to a network. And on one, the battery dies after just 3 or 4 days of use (when it's actually working).
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Scott Craft (@sabresfans2836) reported from Henrietta, New York@ArloSmartHome your customer service is a complete clown show!!!!!!!! You’re a complete **** show!
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Charlie Kwalwasser (@ckwalwasser) reported@ArloSmartHome video doorbell firmware update won’t work. It times out. Customer support is unhelpful. Please post a protocol for dealing with this issue.
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💥 B.C. 💥 (@bcar473) reported@mbmcrae @ArloSmartHome Awesome! Thanks! Super frustrating to get surface level tech support from the chat that never fixes the issue!
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Ex Free school meals recipient in the High Peak (@GiveMeSpace3) reported@chadmccullough @ArloSmartHome We've had ours for a couple of years problem free
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Jeryl Eastman (@EastmanJeryl) reported@ArloSmartHome you guys are horrible. Been trying to reach you to resolve an issue for 3 weeks! Keep getting same non-helpful form letter.
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