Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 8 |
| Paris, Île-de-France | 3 |
| Lannion, Bretagne | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning Sheng | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Sreenadh
(@sreenadhm) reported
@mbmcrae @T3dotcom @ArloSmartHome Too bad the software for arlo is so buggy Hardware is fanatic but the software on arlos makes it a bad choice
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clinton
(@cweaver56) reported
@ArloSmartHome Literally world's WORST warranty service. Awaiting repair since 4/21/21! Received shipping notice 2 wks ago, but nothing has shipped per Fedex tracking! I demand a FULL refund of the system! #POS
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DIGITALid
(@DIGITALidTWEETS) reported
@ArloSmartHome Why does your app often and randomly stop reporting that it has recorded videos? Seems to be an issue plaguing both iOS and android versions.
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Josh Staffeld
(@josh_staffeld) reported
@ArloSmartHome Installed new batteries and now the camera can't be added. Followed the instructions on the app nearly 20 times and it cannot be located. Help!
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Jamie Madden (digitalchild)
(@dcwhatwhat) reported
Wow @ArloSmartHome did you get a cardboard box to program your 2FA system? I have never in my life seen such a terrible experience. I’ve spent an hour trying to help my friend log in to his camera system. 1 star do not recommend.
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Donald Newton
(@00012859dn) reported
from
Scunthorpe, England
@ArloSmartHome my arlo 3030 app is not working
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George Wyatt
(@gw_wyatthealth) reported
Spent 1 hour on chat with @ArloSmartHome and they tried to blame their hardware problem on the new modem when everything else works fine with the modem. #poorcustomerservice I do not recommend them. Try #Google or #Amazon first.
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Mark Badger 🇺🇸
(@mbadger) reported
After months, @googlenest still doesn’t have their act together with accounts that have migrated from Nest login to Google—months after being reported, you still cannot log into the AppleTV version of the app once you’ve migrated. Maybe it’s time to switch to @ArloSmartHome
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alex
(@cashh_al3X) reported
@ArloSmartHome hey i need some help!!!
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Trump WON!
(@DixieLadyBR549) reported
@ArloSmartHome Arlo security cameras work great - ONE MAJOR PROBLEM with/Arlo package is inability to change the sound on notifications!! Great cameras, but at 2AM when we’re asleep & someone is on our property, we need a better ALERT sound. We need something loud enough to wake us up!
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@5.0
(@aXeEspUptxVEEWw) reported
@ArloSmartHome I'm so furious with you guys. My arlo pro 2 base station will no longer record videos from my new ultra 2 and pro 4 cameras. Once the 3 month trial was over no more recordings. 500 bucks down the drain.
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Kathleen Barrette, AS, BS
(@CCKath23) reported
@ArloSmartHome why is your customer service so difficult? We got something that doesn’t work and you make us troubleshoot it? Twice?? It’s defective. Replace it!! I think an IT manager should be believed if it’s broken!! Do better!! #badcustomerservice #arloaggravates
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Vanessa Martinez
(@Nessietown) reported
@pedroatamayo @ArloSmartHome Yes! I’ve been saying this. I have been working on the same issue since February
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andrew f martin
(@andrew_f_martin) reported
@ArloSmartHome I've been chasing a resolution on your Chime2 for MONTHS and can't get an answer. I just want an RMA/refund at this point. Support Case # 42459456. Can you help just get this done?
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Steven R. Baker
(@srbaker) reported
@dgoodlad @ArloSmartHome Placement hasn’t been a problem. One camera never stops seeing motion where there’s none. Another never sees it when it’s there. The doorbell keeps just going to sleep. And the app is just complete garbage. It’s not easy to use, the interface is missing things, and it’s crashy.