Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 8 |
| Yvetot-Bocage, Normandie | 1 |
| London, England | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Essen, NRW | 1 |
| Liberty, SC | 1 |
| Grafenrheinfeld, Bavaria | 1 |
| Zürich, ZH | 1 |
| Munich, Bavaria | 1 |
| Eugene, OR | 1 |
| Pittsburgh, PA | 1 |
| Frankfurt am Main, Hessen | 1 |
| Washington, D.C., DC | 1 |
| Stolzenau, Lower Saxony | 1 |
| Hamburg, HH | 1 |
| Krummhörn, Lower Saxony | 1 |
| Adelaide, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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ALPES ECOLOGIE
(@ALPESECOLOGIE) reported
@SiobhanBaynes @ArloSmartHome I had the same issue ..I never taught of getting my account back …massive appreciation to @AgentFemiTv for recovering my ..suspended ..locked.. hacked or banned .. disabled account you should check them out too.....✅ .
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🇬🇧🏴 Yorkshire:🇺🇸🇨🇱
(@sonbaetaekwondo) reported
@ArloSmartHome The goods are great the after sales service is quite frankly awful . Just hope no one has a problem as the customer care isn't in existence
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome @TWICEonline I wanted this…until I got a camera set & 1 new out of box is defective,..been trying for over 7 months to get some help…no real person to talk to…they waiting out warranty..,shady…changed my wish list for my bee home to @RING
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amers kayla
(@AmersKayla) reported
@ArloSmartHome It sucks when you put a wall between the consumer and the company. customer service is terrible and you don't allow us to talk to anybody on the phone. The company "ring" does you can actually talk to somebody. Why would you not want to talk to your customers #arlo
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Gary Hailes
(@GaryHailes) reported
@VerisureUK @ArloSmartHome Pqlease do not get involved with these. The cameras and bell have been nothing but trouble and have been off line more than on. Customer service is appalling, they clearly spent too much on a misleading TV campaign and nothing on customer service.
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Steve Holstein
(@Holstein) reported
Hello, @ArloSmartHome. Did you know that if your push notification system isn't working a user can't login to their account to update their payment info? And if they don't update their info you cancel their account? I messaged you with this issue but haven't heard back.
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J-man
(@Barta57) reported
@ArloSmartHome Just bought a new memory stick and it isn’t working. Help?
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raoul
(@raoul23679755) reported
@ArloSmartHome Terrible customer service, are not capable to arrange a return and refund. Surely I am not the first customer to return an item?
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Phil McCracken
(@RickHdz9) reported
@ArloSmartHome Worst customer care ever. No wonder why Ring is always recommended over any of these crappy brands. Can't see my cameras live action at 1am probably when I need them working the most.
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-RaceX-
(@RaceX) reported
Hi @ArloSmartHome your cameras offer some of the best picture quality available but your software is hot garbage. Probably going to return the kit.
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Matt Finch
(@Matt_Hiscox) reported
Hey @ArloSmartHome - your new customer service system has a giant flaw: people SETTING UP their systems who have tech problems can't get help. I *NEED* a service rep, I literally cannot set up my system without one, and I can't get support! Please DM me, I need help!
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ERIC
(@poff34) reported
Do not ever buy @ArloSmartHome products. They do not stand behind their product and their customer support sucks when you need help. I have asked for a manager to talk about my issues and have been told chat does not have managers that I will need to call in and wait on hold.
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Oliver Starr
(@OWStarr) reported
@ArloSmartHome your iOS app is buggy af. Every time you expand the view of a camera then reduce it, the whole app hangs. This has been happening since day one but it’s become an unacceptable annoyance. Please fix it!!!
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SiobhanB
(@SiobhanBaynes) reported
@ArloSmartHome Thanks, but the issue I'm having is my account is eternally locked out so I can't log in to see that message. To be fair I did manage to raise a support case via phone this morning so hopefully that will provide some progress.
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Damon Outlaw
(@CaesarDameXii) reported
@ArloSmartHome can someone help me with support. I’m getting really upset over a simple setup and I’m losing confidence in your products.
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