Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 1 |
| Salzgitter, Lower Saxony | 1 |
| Fort Wayne, IN | 1 |
| London, England | 1 |
| Salinas, CA | 1 |
| Smyrna, TN | 1 |
| Denver, CO | 1 |
| Sanford, NC | 3 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Longmont, CO | 11 |
| Lannion, Brittany | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Paris, Île-de-France | 3 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning | 1 |
| Wilson, NC | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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DeeCee (@DeeCee65058630) reported@TrishODonnell19 @ArloSmartHome @ArloHelp I don't know what they tweeked but suddenly the app opened and I could sign in. Then it got stuck at one point but seems to be working fine now, thank goodness. Good luck with yours!
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Legal Phil, Until the End 🐀 (@DaemonXar) reportedI bought @ArloSmartHome cameras because I liked the local storage option. I didn’t want to pay a monthly fee. The cameras are great. So great, that how bad their software is at local storage (working 6 mos of the last 3 years) feels deliberate, like they’re pushing cloud subs.
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DeeCee (@DeeCee65058630) reported@TrishODonnell19 @ArloSmartHome Did you get any help Trish? The updated app does not work at all on my phone now so my elderly mother is at risk as I can't see her.
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Azza 🏳️🌈 (@Azza5069) reported@ArloSmartHome @ArloSmartHome doesn’t have your back when they have ****** app software and lock their users out. With terrible support I now have a functionless camera system, thanks for being useless Arlo, I would never recommend you to anyone!
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Trish O'Donnell (@TrishODonnell19) reported@DeeCee65058630 @ArloSmartHome Have you tried Arlo support, sending them message on here. They took ages to reply and then blaming me when clearly it’s a problem their end. They told me to log into it via desktop computer too, made no difference. @ArloHelp not great service from new app which we pay for
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WiganJulie (@juliefallon1) reported.@ArloSmartHome WHY IS YOUR CUSTOMER SERVICE SO BAD????
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Keith Vinson (@KeithVinson18) reported@ArloSmartHome **** products so if you're unfortunate enough to win this.. good luck trying to get them to function properly or respond to any support request
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Baljeet Bilkhu (@bbilkhu) reported@ArloSmartHome security system still down after two days due to a firmware update. Lots of people affected by this. When will this be resolved?
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prakash parameswaran (@PrakashParames) reported@ArloSmartHome Buyer Beware !! Arlo turned off local storage of recordings and now all my cameras don't record to my USB drive anymore (4 Pro 3's and 1 Pro 3 floodlight). In addition the flood light does not turn on anymore when there is motion detected. Seems like a poor quality product.
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Oliver Richards (@richaoj) reportedDear @ArloSmartHome. Please fix your crappy android app. Please. It is incredibly unfair to customers who spent $$ on your cameras to have their ability to use them degrade over the past few years because your app has gotten worse.
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Josh D (@Kadesh88D) reported@ArloSmartHome Only number I could find it and it’s not even on their website and to talk to anyone. Seems like you have to have a subscription set up terrible especially if you have issues with set up
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Trish O'Donnell (@TrishODonnell19) reported@DeeCee65058630 @ArloSmartHome Oh no. They told me to reinstall app as it’s apparently my app which is problem!!! I have to keep going into library, click filter top left, device, select all, save and then recordings appear, but selection doesn’t remain. Try and see if works for you, hope it does
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Stellar 🎀 (@batsignalvagina) reported@ArloSmartHome after the latest two app updates, my two cameras no longer take up my entire iPad screen, but are diminished top two tiny boxes that are hard to see. Is there any fix for this? It renders my Arlo Baby monitor almost useless.
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andres acevedo (@donpatoman) reported@ArloSmartHome my base station stopped working last week. Non of my cameras are working & i m paying a monthly subscription. Tried all troubleshooting, even a base replacement. Nothing. Please help. #arlooffline #arlocamera #arlonotworking
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Shri Abhiram Lincoln (@ShriAbeLincoln) reported@ArloSmartHome my doorbell and cameras have stopped recording locally after my recent update. Arlo’s Customer support tells me it is a known issue. Why was I notified about the issue? It has been over 96 hours and still no resolution from Arlo and no notifications to users 1/2
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