Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 11 |
| Paris, Île-de-France | 3 |
| Sanford, NC | 2 |
| Lannion, Bretagne | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning Sheng | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Hill
(@HillTim) reported
Hey @ArloSmartHome now that you have totally broken the app with your rubbish 2FA attempt... are you going to fix things??
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jack dingley
(@jackdingley4) reported
@chimpiemunki @TeamKnowhowUK @ArloSmartHome Me too ! They respond quick enough if you leave a bad word but the minute you want you problems solved they go silent again. My patience has run thin been trying to resolve this for a week now, and Rory wanders why we are angry
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PenAkimbo 🏳️🌈
(@Penfanackapan) reported
Pic isn't clear as @ArloSmartHome ArloQ video is so compressed it's doesn't give 1080 anymore. It's so bad it's almost unusable. Only use it to see if anyone entering the property. Even during the day you can't tell who someone is 2 metres away. Faces pixelated! Don't buy Arlo.
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Vanessa C Campbell
(@VaneCadetto) reported
@ArloSmartHome my app is not working, it’s not showing me any recordings! i need help with this
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Invy
(@Invyism) reported
@TeamKnowhowUK @ArloSmartHome @curryspcworld There are several DMs that have been ignored. I have now cancelled the order and submitted an INR request to paypal. Worst customer service I've ever dealt with, never again.
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Logan
(@loganthefirst) reported
@EufyOfficial Are there any plans to offer solar panels we can plug directly into the cameras so we don’t have to take them down to charge every 200 days or so? Similar to how @ArloSmartHome does it with their cameras?
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Samantha Potter
(@S_Potter_) reported
@ArloSmartHome award for worst customer service goes to you! Congratulations 🙃
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Ace
(@Acee626) reported
from
Pasadena, California
@ArloSmartHome worst home security cameras out there. I can’t believe a product like this exist
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Charles Singer
(@Charlessinger) reported
@ArloSmartHome the worst customer service. Was on hold for 2 hours and 15 minutes only to have the call disconnected.
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Erica P
(@erica_l_perry) reported
@ArloSmartHome put through a service request on Sunday and still waiting on a reply. Can't get our cameras or base to connect through the app or online. How can I get help?
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Mishi
(@mishiii_24) reported
@ArloSmartHome I need help!
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Dan
(@dannybfmv) reported
@curryspcworld @ArloSmartHome If it's not a ps5 I don't give a ****
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Finchwizard
(@Finchwizard) reported
@ArloSmartHome @ArloSucks typical Arlo garbage. Don’t think I’ve seen a thumbnail update properly despite their being footage and a crap lod of it. Plus it’s not recording and missing things anyway. If I were paying for it I would be even more pissed off. #stayaway #arlo
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Josh Nichols
(@MrBlank) reported
@ArloSmartHome I had to completely set up my Arlo cameras again because they suddenly stopped working with AppleHome. I got it done but need on the Arlo website to add my cameras to the Arlo Plus subscription. The Verify Device step on login doesn't work at all. (push or email)
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Shane van de Boogaard
(@php_llc) reported
@ArloSmartHome So my replacement is set up and working but the battery has drained 40% in a lil over 24 hrs. The solar panel charger seems to do nothing. Now I gotta worry abt short battery life and a solar charger that does nothing? C'mon guys, wtf?
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