Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 6
Wilson, NC 1
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • neurobongo David Cox (@neurobongo) reported

    I have @ArloSmartHome cameras at my home, and they are garbage. Any recommendations on alternatives? Is @ring any good?

  • VitoGhost Vito Scotti's Ghost (@VitoGhost) reported

    @ArloSmartHome So tired of forced multi-factor authentication, particularly since it keeps resetting every time I have a software patch on my Mac. So hard to use my own frigging devices. Can you back it down please?

  • Sortedman SORTED (@Sortedman) reported

    @ArloSmartHome Please advise on how to grant another person access on my new wireless video doorbell. I’ve granted additional access in the invite but is still not working. Not impressed so far - stuff like this should be totally intuitive 😢

  • CuriousLiberty CuriousLiberty (@CuriousLiberty) reported

    @ArloSmartHome No, you can expect a nearly unusable system after being forced to use an inordinately bad 2 step verification routine EVERY TIME YOU TRY TO VIEW YOUR CAMERAS.. Arlo is horrifically bad to use now, stay away, look elsewhere..

  • SFLiberalMom C. D. Langlois🌊 (@SFLiberalMom) reported

    @ArloSmartHome our cameras stops recording at different times of the day. 3pm, 11pm, 7pm. Live view works when it wants to & when it does, only for about a minute then kicks you off saying you're offline. Last time it recorded was 7pm last night. So much for "protect" your home.

  • TheRealTomJames Tom James (@TheRealTomJames) reported

    So @ArloSmartHome talked me into trying their Pro 3 camera system again, and after a couple of months I have the same problem as with the last system. The base station randomly goes offline and my cameras are useless. Seriously disappointed!! May return to Costco!

  • jb_fast win + x, u, u (@jb_fast) reported

    so, in the realm of ******* ui people I'll add @ArloSmartHome for not allowing the user to paste their auth code into the login page in my defense, this isn't my junk, it's legacy crap that some clients have and it's going in the trash where it belongs very soon

  • pghgarden1 pghgarden (@pghgarden1) reported

    @ArloSmartHome ARLO IS TRASH DO NOT BUY THEIR PRODUCTS

  • Holosynthetic John Parron (@Holosynthetic) reported

    @ArloSmartHome would be awesome if the mobile app provided an audit report that provided timestamps for firmware upgrades, battery replacements, and going offline.

  • operasingerBB American Consumer (@operasingerBB) reported

    @ArloSmartHome This company is AWFUL! I've had the security cams since 2015 and have had nothing but problems from 1st gen thru Arlo Pro 2. NOTHING BUT PROBLEMS and nowhere to get help!

  • sfinlay Stephen Finlay (@sfinlay) reported

    @ArloSmartHome Noticed that my Arlo Basestation and Arlo Q have been offline for the last couple of hours. Internet connection LED on Basestation is OFF. Not amber or green. This is via @Telstra in Sydney AUS.

  • TheDunlaps2001 SEDunlap (@TheDunlaps2001) reported

    @mbmcrae @John_C_Velasco @ArloSmartHome Really? At the cost of forcing your customers to log in with a 6 digit verification code every 20 minutes when they want to view camera feeds on a computer? Huge, HUGE problem!

  • jfrydakis Jason Frydakis (@jfrydakis) reported

    @ArloSmartHome Your Customer Support team just refused to provide an address to where I can address a consumer complaint letter. You have failed to fix a service/product which I paid for during the last 7 months. You will receive a complaint letter. @CitizensAdvice #UK #Arlo

  • guychurchward Guy Churchward (@guychurchward) reported

    Hey @ArloSmartHome I have some #pro4 cameras, one of them the battery needs charging every 2-3weeks... not exactly 6 months ? .... what’s the issue ? How many videos is it good for on a full battery ?... other 2 are ~2x the length for a recharge but still way more than advertised

  • gettinus Getting Us A Family (@gettinus) reported

    WHY has @ArloSmartHome now started insisting on two-step verification when using a browser. That DOESNT work. Can someone fix it so I can actually use the overpriced baby monitor to see my baby?????

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