Arlo Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jason Abbate (@JasonBrobbate) reported 6 minutes ago

  @ArloSmartHome I don’t need a link to help me. Your tech support couldn’t even add a device to my account. Your own team can’t even work your stupid interface. Go play in traffic

• 
  Dayne Turner (@DayneTurner1) reported 8 minutes ago

  Arlo EOLing devices that are 5 years old. Piss poor action by this company. Will be moving to someone else after this move. Tisk tisk. #arlo @ArloSmartHome

• 
  chuck gasaway (@ChuckGasaway) reported 14 minutes ago

  @OffBalanze @ArloSmartHome Agreed. With essential functions shutting down, our VMC4030 cameras will be basically useless. I can live without firmware updates for awhile... but... Arlo won't be a part of any decision matrix when looking for replacements.

• 
  I am no one. (@mahasitavati) reported 15 minutes ago

  @ArloSmartHome @TechHive Customer service is the worst, not worth it. Do not buy from this company.

• 
  Mobinaut (@mobinaut) reported 15 minutes ago

  hi @ArloSmartHome Horrible App update... really bad design but we have to live with it. Can you help ua discover where Zones shortcut is hidden in the new UI? I have a subscription.

• 
  AmberChaiT (@AmberChaiT) reported 25 minutes ago

  @ArloSmartHome hey idiots!HOW ABOUT ACTUALLY SENDING THE PUSH NOTIFICATIONS THIS YEAR WHEN SOMEONE NEEDS TO LOG IN? WOW YOU SYSTEMS ARE ****!

• 
  RossCreations (@CreationsRoss) reported 25 minutes ago

  Dude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far

• 
  mauriciobond (@mauriciobond23) reported 26 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Jason Desaulnier (@Desaulnier27) reported 30 minutes ago

  @ArloSmartHome why does the geofencing option for my cameras not work? Please help

• 
  Merryfield Homes (@MerryfieldHomes) reported 31 minutes ago

  @ArloSmartHome can someone please reach out to me. Your chat support is not resolving my issue

• 
  Matt (@MWillner2) reported 34 minutes ago

  Rug-pull by @ArloSmartHome. Purchased two Arlo Baby’s when they were advertising free cloud storage and now they took it away. This is poor business practice. Also there’s no way to get any service support online unless you pay money for a plan. Do better!

• 
  mamamae (@maegansmiles04) reported 34 minutes ago

  @ArloSmartHome I got a new phone and now my system won’t let me log in even with verification and doesn’t “trust” device even after I select trust. No one is answering phone calls and your online chat doesn’t help

• 
  Save Lives! (@BrotherBourbon) reported 34 minutes ago

  Hey @ArloSmartHome I just bought a whole system on Ring because your chat is terrible and you can’t get anyone on a call. Worst customer support I’ve ever seen.

• 
  Jaszlyn Fennelle (@JaszlynF) reported 35 minutes ago

  @ArloSmartHome Why is it so hard to get help ? It seems so many people are having trouble with battery problems and I need help ! You have to have a subscription to receive live support ? My cameras don’t work !

• 
  Arun 🇮🇳🇺🇸 (@arunt2016) reported 35 minutes ago

  @ArloSmartHome #arlo is not compatible with iPhone 14. No way to get help from support.