Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Winter Haven, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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triplechaser
(@triplechaser) reported
@WGSuckss @ArloSmartHome My base station has been offline for the last 10 minutes (at least).
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will i
(@irwiups) reported
@ArloSmartHome Absolutely the worst support of any company I’ve ever dealt with! Spent 4hrs trying to sync cameras to no avail and was disconnected from “live chat” twice! Complete joke!
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Min
(@Min57741512) reported
@ask_Arlo @ArloSmartHome Serious issues accessing my Arlo library this morning. I see service issue spikes for Arlo in DownDetector. What’s going on?
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Corales
(@corales559) reported
@TechNinjaSpeaks @Arlo Just started.. seems to work fine.. only issue I’m having is trying to cast the camera video to a Roku tv.. “Siri show front door camera on office tv” keep getting a “some of your devices failed to respond” response from Siri.. @ArloSmartHome any help would be great!
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JonSnow
(@JonSnowMusik) reported
@ArloSmartHome Thanks for having ZERO Customer support. I have to leave my dog for 10 hours tomorrow and my garbage cameras won't sync all of a sudden..... #Leftoutinthecold
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Werner
(@i_am_wv) reported
@ArloSmartHome Received an email stating there’s more info needed to process my order, asking me to call a number which is not accepting my order nr. No other way to reach anyone in support. Please help!
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Helga G Pataki
(@HelgaGP33231933) reported
@ArloSmartHome The worst scam on the market, your cameras battery life is 3 months, then you have to buy new cameras, now they charge you monthly as opposed to nothing the first 3 months, and without your knowledge, be aware…
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PS UPLOAD
(@PSUPLOAD3) reported
@ArloSmartHome hi, I’m trying to subscribe to be able to record and access my Arlo cam recordings however i get an error every time. I opened many tickets with the support but no one is responding to the tickets! Here’s my last opened ticket: #42809584
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Joshua Kelsey
(@WGSuckss) reported
@ArloSmartHome is there a server outage?
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KenSpi
(@kenspi) reported
I’m not get any of my usual @ArloSmartHome and other alerts. Could this be another #AWS outage?
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will i
(@irwiups) reported
@ArloSmartHome @Verizon Absolutely the worst customer support of any company I’ve dealt with!
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Nelson
(@Nechered) reported
@ArloSmartHome has the worst multi factor authentication. Using email and setting a low time limit (2 minutes) is crazy pants. Their email usually take 3-5 minutes to arrive. #silly2fa
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Christine Keung
(@christinekeung) reported
@ArloSmartHome 6 months since I purchased Arlo Essential Spotlight cameras: 3 cameras w/ hardware issues, 2 days + 4 customer agents later, no offer of replacement despite being within my 1 year warranty. Should’ve picked @ring 😭 one of the worst customer experiences ever.
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Blessed
(@Blessed_Beez) reported
@ArloSmartHome Is there an outage?
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gone
(@reid_murnan) reported
@ArloSmartHome after going through a loop with the “support” team I still have come up with nothing. Paid over $300 for 3 cameras and 2 of them broke before a year was even up. which sucks since they’re still under warranty & I got zero help.