Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Denver, CO 2
Berlin, Land Berlin 2
Adelaide, SA 2
Suwanee, GA 1
Miami, FL 1
Tarpon Springs, FL 1
Bellville, OH 1
Katy, TX 1
Clearfield, PA 1
New City, NY 1
Littleton, CO 1
Birmingham, AL 1
Toronto, ON 1
Preußisch Oldendorf, NRW 1
Warren, MI 1
Mulhouse, ACAL 1
Hachenburg, Rheinland-Pfalz 1
Marseille, Provence-Alpes-Côte d'Azur 1
Giesen, Lower Saxony 1
Magstadt, Baden-Württemberg Region 1
Albuquerque, NM 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • airfish777 Gerardo (@airfish777) reported

    @arlosmarthome Very Poor customer service, I've submitted a support request through the Arlo App since I'm not able to see my library videos any more, I have voiced my discontent but not response from Arlo.

  • citizenswain 🗣️ citizenswain 🗣️ (she-her-YO!) (@citizenswain) reported

    @ArloSmartHome @mbmcrae @reviewed i have just spent 45 minutes on the phone trying to get help with my Arlo account from someone who has only confused me 1000x more than I was when I called. Why are you farming out your customers service to non-english speakers? it's ludicrous. problem NOT resolved.

  • myke_gordon Mike.G (@myke_gordon) reported

    @ArloSmartHome Not happy with customer service. Spent over $400 with home smart security. Not working due to apps updated. Left without security. Cannot connect with new app😡

  • nedmollison Ned Mollison (@nedmollison) reported

    @ArloSmartHome - same contact issues as other tweeters. Trying to subscribe but web, chat, and phone have not worked for days. Please help me give you money & save more nighttime wildlife recordings! (Related: no more subscription reminder emails needed.)

  • airfish777 Gerardo (@airfish777) reported

    @tron1con @ArloSmartHome I'm running on to the same issue, once the subscription period ended (I never signed up for the subscription) Very frustrating

  • billsaysthis Love Is Life #YNWA ✡️✡️🕎 (@billsaysthis) reported

    @ArloSmartHome As a developer I know off by one errors are very common but I’d hope your team could fix the issue on the iOS doorbell app badge count

  • bob_in_atlanta Roberto (@bob_in_atlanta) reported

    @ArloSmartHome I’m having trouble with a camera and I’m trying to get through to Support. I finally got into chat and got the message “Chat terminated by agent.” What gives?

  • Jim5ta Jimmy Gregory (@Jim5ta) reported

    @ArloSmartHome is your website down as I can’t log in it just shows a spinning wheel

  • Opinionatedwon Miles Larsen (@Opinionatedwon) reported

    @ArloSmartHome worst support I have ever seen. 5 open tickets no replies response or answer. Paid for overnight camera and it never came. 8 days and counting....

  • davidcouncil Dave, Not Dave (@davidcouncil) reported

    @ArloSmartHome It is the same issue on your forums since 2018. Cannot drag cam from inactive to active. Now my smart notifications are off, and I get 100 notifications a day, and my battery dies in 2 weeks. Cannot ignore cars or animals.

  • retired_travel Ed Santiago (@retired_travel) reported

    @ArloSmartHome your customer service sucks, I regret buying your product. I’ve trying to get help but you don’t respond. Invest in customer service

  • airfish777 Gerardo (@airfish777) reported

    @arlosmarthome Very Poor customer service, I've submitted a support request through the Arlo App since I'm not able to see my library videos any more, I have voiced my discontent but not response from Arlo.

  • phillhendry Phill Hendry (@phillhendry) reported

    @ArloSmartHome anyone able to help with UK support? Raised a support case, waiting days on reply, call contact number and jump through automated hoops and wait for 10 mins only for it to cut off due to "technical difficulties" and no live chat for UK either! Awful service.

  • WantAGeek Jason Sutton (@WantAGeek) reported

    .@ArloSmartHome your products really are terrible. The baby cam shows a live stream that froze at some point in the night. It lags by at least a couple of seconds and quite often, it just sits there trying to connect. You should be ashamed of selling this as a baby safety device

  • php_llc Shane van de Boogaard (@php_llc) reported

    @ArloSmartHome Terrible product and customer service, we're onto our 2nd defective camera light . . .

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