Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 11
Paris, Île-de-France 3
Sanford, NC 2
Lannion, Bretagne 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning Sheng 1
Wilson, NC 1
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • NYvoyager Kelvin Peña (@NYvoyager) reported from Lake Worth, Florida

    @ArloSmartHome Arlo app randomly logs me out of my Arlo account. This is effectively a design flaw because maintenance men went in my apartment and no video was recorded when it should have because I’m using geofencing and I was not home! If this continues I want a refund

  • walkingknight walkingknight (@walkingknight) reported

    @ArloSmartHome Your garbage baby monitor has failed me once again. It simply refuses to connect to a new network.

  • rafskin Rafael Kouyghadosh (@rafskin) reported

    @ArloSmartHome I keep trying to contact you guys and get nowhere. Please help

  • jdsmithphx101 Veteran (@jdsmithphx101) reported

    @xlegendxero @ArloSmartHome Return it. More problems will come. They are terrible cameras.

  • srbaker Steven R. Baker (@srbaker) reported

    @dgoodlad @ArloSmartHome Placement hasn’t been a problem. One camera never stops seeing motion where there’s none. Another never sees it when it’s there. The doorbell keeps just going to sleep. And the app is just complete garbage. It’s not easy to use, the interface is missing things, and it’s crashy.

  • MsShelleyRoman Shelley Roman (@MsShelleyRoman) reported

    @ArloSmartHome urgh guys help. When I first installed my doorbell and people rung it it came only to my phone. Now unless I happen to hear the noise when they push it I don’t know there’s someone at my door as it no longer calls my phone. I haven’t changed any settings 🥺

  • ScottVaske Scott Vaske (@ScottVaske) reported

    @ArloSmartHome You’ve made older cameras useless. They don’t record anymore, and no “tricks” helped! #garbage

  • josh_staffeld Josh Staffeld (@josh_staffeld) reported

    @ArloSmartHome Installed new batteries and now the camera can't be added. Followed the instructions on the app nearly 20 times and it cannot be located. Help!

  • Nessietown Vanessa Martinez (@Nessietown) reported

    @pedroatamayo @ArloSmartHome Yes! I’ve been saying this. I have been working on the same issue since February

  • ziggy_mk2 Greg Z (@ziggy_mk2) reported

    @ArloSmartHome cameras are so terrible that shadows and a slight breeze will set them off. Seriously they are outsmarted by a nice day. Counting the days until I replace them.

  • andrew_f_martin andrew f martin (@andrew_f_martin) reported

    @ArloSmartHome I've been chasing a resolution on your Chime2 for MONTHS and can't get an answer. I just want an RMA/refund at this point. Support Case # 42459456. Can you help just get this done?

  • jweiss89 J (@jweiss89) reported

    @ring I've had a Ring Doorbell for over a week now with a known issue that won't connect or function at all. Your tech support has consistently failed to send out the replacement unit they promised. Which of your competitors should I buy from? @googlenest @ArloSmartHome

  • CCKath23 Kathleen Barrette, AS, BS (@CCKath23) reported

    @ArloSmartHome why is your customer service so difficult? We got something that doesn’t work and you make us troubleshoot it? Twice?? It’s defective. Replace it!! I think an IT manager should be believed if it’s broken!! Do better!! #badcustomerservice #arloaggravates

  • claireywalshe claire (@claireywalshe) reported

    @ArloSmartHome I just direct messaged you about our Baby Arlo which has been not working on & off since we purchased it in November. Please check. From a tired mother 😐

  • srbaker Steven R. Baker (@srbaker) reported

    If you’re thinking about getting @ArloSmartHome video stuff, don’t. The hardware is unreliable. The software is complete garbage. I have never been so unhappy with a product. It’s worse than having nothing.

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