Arlo Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

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  Alex Mereness (@MerenessAlex) reported 17 seconds ago

  @ArloSmartHome I’ve spent well over $700 into this system, based on promises and claims made by you. It’s disappointing that you now choose to go back on said promises, I understand not supporting old hardware, but effectively bricking/paywalling the system unless more money is spent is trash.

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  Dayne Turner (@DayneTurner1) reported 31 seconds ago

  Arlo EOLing devices that are 5 years old. Piss poor action by this company. Will be moving to someone else after this move. Tisk tisk. #arlo @ArloSmartHome

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  I am no one. (@mahasitavati) reported 2 minutes ago

  @ArloSmartHome @AndroidAuth Customer service is the worst, not worth it. Do not buy from this company.

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  Kristina (@KNanaG1) reported 6 minutes ago

  @ArloSmartHome Arlo we have a problem, I can no longer connect to a 2.4 ghz and now my floodlight camera is useless. Can you help?

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  Chris’s Reviews & Unboxings (@C__Start) reported 7 minutes ago

  It seems the @ArloSmartHome app is broken again as I can’t log in now and get an oops error #arlo #signin

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  Pedro A. Tamayo 🇺🇦 (@pedroatamayo) reported 8 minutes ago

  @ArloSmartHome @RyanAma9 The problem persists

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  John (@JohnBurke72) reported 8 minutes ago

  @ArloSmartHome I have called and used your community support. Your support folks said they've never heard another incident like mine but many people on your community forum have the same issue. Your product is low quality

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  Denise (@DeniseGratia) reported 8 minutes ago

  @ArloSmartHome I'm waiting for my turn in the chat room and I've been waiting for over an hour and 4 people have gone thru the queue. Your service is especially terrible. The only thing you're really good at is billing.

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  F3L!C!A (@FreakyFelicia) reported 12 minutes ago from New Westminster, British Columbia

  @ArloSmartHome customer service is trash

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  Steven Loi (@StevenLoi) reported 16 minutes ago

  .@ArloSmartHome is the only way to unsubscribe from email alerts (but maintain push notification alerts) is to mark your emails as spam? There is no ability on the website nor mobile app to stop the email alerts (baby monitor) - I've looked everywhere. Help.

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  taylorpineiro (@taylorpineiro) reported 16 minutes ago

  Looking for a terrible example of an #aichatbot? Look no further than @ArloSmartHome! Truly an atrocious experience.

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  mauriciobond (@mauriciobond23) reported 19 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

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  Ian Ireland (@amracinggreen) reported 22 minutes ago

  @ArloSmartHome Customer support? Endless scripted troubleshooting I’ve already done, no evidence they’ve read previous case notes, no continuity, no ownership, and no attempt to actually solve the problem. 2/4

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  Farida Yasmin (@YYFaridaYY) reported 26 minutes ago

  @ArloSmartHome is the app down. Can’t connect no matter uninstalling and reinstalling. Web log in works but app doesn’t. All device updates installed

• 
  LakeShowFresh (@LakeSkol) reported 30 minutes ago

  @ArloSmartHome @C__Start It’s crazy. It works on iPad intermittently but on my iPhone completely offline. Simultaneously