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Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 9
Perkasie, PA 1
New York City, NY 1
Salzgitter, Lower Saxony 1
Fort Wayne, IN 1
London, England 1
Salinas, CA 1
Smyrna, TN 1
Denver, CO 1
Sanford, NC 3
Schnecksville, PA 1
Phoenix, AZ 1
Franklin, TN 1
Lannion, Brittany 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Paris, Île-de-France 3
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • rl_chris_higham
    Chris Higham (@rl_chris_higham) reported

    @WHG17 @ArloSmartHome @omlet here - gerbils never even made an attempt... our black ninja hamster has trouble written all over him

  • bweeek
    Briek (@bweeek) reported

    lmao @ArloSmartHome your service is trash

  • vivianjens
    vivi (@vivianjens) reported

    @ArloSmartHome put in fresh recharged batteries…I’ll let you know when they go offline. Won’t be long..🥴

  • frizzlefry2
    Steven B \m/ \m/ (@frizzlefry2) reported

    @ArloSmartHome hey Arlo. I bought 3 cameras for home security before we traveled. They lasted two days before all 3 went offline and now it seems I have no way to remotely get them back online. Awful

  • mxms533
    Varun (@mxms533) reported

    @ArloSmartHome you have been charging me $10 a month for over a year, even though I don't have any Arlo products/subscriptions. I am told that I'm not allowed to talk to an agent. Previous cases to resolve this have failed (42300315,41812070,42299335). Help.

  • omlet
    Omlet UK (@omlet) reported

    @rl_chris_higham @WHG17 @ArloSmartHome Oh wow, I have not heard of this happening before, what a naughty little hamster. Please do let us know if there is anything we can help with. Omlet Team

  • ajkwestcoast
    JF (@ajkwestcoast) reported

    @ArloSmartHome my new camera is not working. Support sent out the wrong replacement. Now they are not fixing the issue. Help!

  • EG206
    Eric Garcia (@EG206) reported

    @ArloSmartHome broken doorbell camera after 6 months and need help. Chat option is BRUTAL and phone number disconnects. Need to talk to someone - HELP!

  • confusedmatrix
    Chris Briggs (@confusedmatrix) reported

    @jbrooksuk @ArloSmartHome Another vote for @EufyOfficial from me. Battery can be an issue when using with HomeKit though

  • xcatherineex
    Catherine 🌻 (@xcatherineex) reported

    @ArloSmartHome the issue each time. They are claiming the cameras no longer work do to my wi-fi. The cameras were connected to the SANE WiFi for TEN MONTHS before this issue occurred. There were no changes made to our network.

  • BenjaminGWalter
    Ben Walter (@BenjaminGWalter) reported

    @ArloSmartHome Just an terrible install experience. I’m having issues and cannot contact support. #fail

  • cjvk
    Chris von Krogh (@cjvk) reported

    @ArloSmartHome Our experience is when the internet goes out, the battery drains very quickly. Is this a known issue, and is there any way of mitigating?

  • ShibaInuCoin13
    Shiba Inu Token (@ShibaInuCoin13) reported

    @ArloSmartHome Why is your product and customer service so garbage? We pay far too much for a crappy experience. EVERYONE that uses your products have the same complaints. Super long delay for motion alerts, if you even get the alert. LONG delay for live stream.

  • mrchrxs
    Chris (@mrchrxs) reported

    @ryangjchandler @jbrooksuk @ArloSmartHome Apparently even if Eufy servers are down, you can’t view the recordings on the base. We just went with Eufy because of price and HomeKit.

  • MiHawkeye
    Line 🤍🖤 (@MiHawkeye) reported from Northview, Michigan

    @ArloSmartHome I’ve had Arlo for years.. have upgraded models twice. Recordings just randomly stopped working yesterday.. Internet connection great, all armed, all three cameras don’t work… and say online. I can only talk to a virtual bot? Terrible customer service.

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