Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning Sheng | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Rob's Podcast Mug
(@robspodcastmug) reported
Need some @ArloSmartHome @ask_Arlo help. Added my base/cameras to HomeKit and by default it added 3 of my 4 cams as “favorite cameras” on the My Home screen. For the life of me I can’t figure out how to add the last camera to the favorites. Any ideas?
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Mark
(@Chick3nDinn3r) reported
Forgot to mention this all started because I had a package stolen and the 2 @ArloSmartHome pointed at it were both not working so they serve literally no purpose. Other than to give my ladder a workout when I have to get it out to resync or charge the things.
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HerbFromChicago
(@HerbFromChicago) reported
@ArloSmartHome Is the Arlo cloud down? I get alerts but nothing is being recorded to my library. I see my devices in the Arlo app but can’t “play” any of my devices. Yes, everything’s been restarted to no effect.
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GASOLINE GLAMOUR
(@gasolineglamour) reported
just waited on @ArloSmartHome chat for 35 mins after being told I was next in line for an agent it then says no agents avail end chat. wtf #arlo
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Gators|Packers Above All Else
(@eazy_cheezy_) reported
@ArloSmartHome Your security cameras are garbage and do not work.
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Erica P
(@erica_l_perry) reported
@ArloSmartHome put through a service request on Sunday and still waiting on a reply. Can't get our cameras or base to connect through the app or online. How can I get help?
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atomicteacup
(@atomicteacup) reported
@curryspcworld @ArloSmartHome @curryspcworld Disgusting Service, 27/11 Ordered 2 Monitors, 27/11 Currys email me confirming Delivery on 3/12, 3/12 NO DELIVERY. Called Customer services 5 times, calls cut out, Tried webchat, they say they not allowed to help this is sales only????!
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Team Knowhow
(@TeamKnowhowUK) reported
@Blockyarder @ArloSmartHome Hey Andrew, sorry about this; we try to make sure the website is as up to date as possible when it comes to stock levels, but given the sheer amount of different products we carry, it's not always possible. Let us know if you need any further help. - Rory
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jack dingley
(@jackdingley4) reported
@chimpiemunki @TeamKnowhowUK @ArloSmartHome Me too ! They respond quick enough if you leave a bad word but the minute you want you problems solved they go silent again. My patience has run thin been trying to resolve this for a week now, and Rory wanders why we are angry
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DRC Electrical
(@DRCElectrical) reported
Very disappointed that my @ArloSmartHome cameras have both stopped working without warning and not getting any help to sort the problem out....unless I want to pay another £65 with no guarantees they will work after.....
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Dylan Carney
(@dylancarney) reported
@ArloSmartHome We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless... #arlosmarthome
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Invy
(@Invyism) reported
@TeamKnowhowUK @ArloSmartHome @curryspcworld There are several DMs that have been ignored. I have now cancelled the order and submitted an INR request to paypal. Worst customer service I've ever dealt with, never again.
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Dylan Carney
(@dylancarney) reported
@ArloSmartHome We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless...
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Ace
(@Acee626) reported
from
Pasadena, California
@ArloSmartHome worst home security cameras out there. I can’t believe a product like this exist
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Zac
(@Zacctastic) reported
Trying out some @ArloSmartHome Ultra 2 cameras. Can’t connect to HomeKit with “unauthorized accessory”. Tried factory reset. No go. Now trying live chat help.