Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 3 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Winter Haven, FL | 1 |
| Port Huron, MI | 1 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
| Rome, Lazio | 1 |
| Dinslaken, NRW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Steven R. Baker
(@srbaker) reported
@dgoodlad @ArloSmartHome Placement hasn’t been a problem. One camera never stops seeing motion where there’s none. Another never sees it when it’s there. The doorbell keeps just going to sleep. And the app is just complete garbage. It’s not easy to use, the interface is missing things, and it’s crashy.
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alex
(@cashh_al3X) reported
@ArloSmartHome hey i need some help!!!
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Vanessa Martinez
(@Nessietown) reported
@pedroatamayo @ArloSmartHome Yes! I’ve been saying this. I have been working on the same issue since February
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Steven R. Baker
(@srbaker) reported
If you’re thinking about getting @ArloSmartHome video stuff, don’t. The hardware is unreliable. The software is complete garbage. I have never been so unhappy with a product. It’s worse than having nothing.
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George Wyatt
(@gw_wyatthealth) reported
Spent 1 hour on chat with @ArloSmartHome and they tried to blame their hardware problem on the new modem when everything else works fine with the modem. #poorcustomerservice I do not recommend them. Try #Google or #Amazon first.
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Kelvin Peña
(@NYvoyager) reported
from
Lake Worth, Florida
@ArloSmartHome Arlo app randomly logs me out of my Arlo account. This is effectively a design flaw because maintenance men went in my apartment and no video was recorded when it should have because I’m using geofencing and I was not home! If this continues I want a refund
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Raphael Auad
(@Raphaelauad) reported
@ring You are no help. I will not give ring another try. I’ll take my loss with your terrible product and after researching, I’m happily going to @ArloSmartHome 🙏🙏
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Paulo Pereira
(@paulopereira) reported
@ArloSmartHome I really wished you had some humans testing the setup of your products. It sucks so bad. I can’t believe we are in 2021 and still making products like this.
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Suzie Ellis
(@MsSuzieEllis) reported
@ArloSmartHome @amazon I HATE using a, "2 STEP LOGIN". I have a password. If I am REQUIRED to use this stupid 2 STEP SYSTEM I will trash these cameras & buy a whole new system from another company. Does anyone know how to DISABLE this stupid feature??? I should be able to decide if I WANT it or not!
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DrIrishBloom
(@DrIrishBloom) reported
@ArloSmartHome Me: Arlo, help! Arlo: it’s def your fault. Here’s some generic help. Me: okay did all that, still not working. It’s only been a year and half! Arlo: oh it’s been more than a year since bought? We’ll admit now it’s def our fault, but sucks for you. Want a coupon?
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@5.0
(@aXeEspUptxVEEWw) reported
@ArloSmartHome I'm so furious with you guys. My arlo pro 2 base station will no longer record videos from my new ultra 2 and pro 4 cameras. Once the 3 month trial was over no more recordings. 500 bucks down the drain.
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Shelley Roman
(@MsShelleyRoman) reported
@ArloSmartHome urgh guys help. When I first installed my doorbell and people rung it it came only to my phone. Now unless I happen to hear the noise when they push it I don’t know there’s someone at my door as it no longer calls my phone. I haven’t changed any settings 🥺
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Tim Hobbs
(@timhobbs) reported
@ArloSmartHome Really terrible subscription system. Insists I enter a County for my address, but the list is actually a list of (some) towns, not counties. "All major payment methods" accepted - actually only Visa and MasterCard. For no apparent reason my visa declines so I'm out
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Scott Vaske
(@ScottVaske) reported
@ArloSmartHome You’ve made older cameras useless. They don’t record anymore, and no “tricks” helped! #garbage
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Jamie Madden (digitalchild)
(@dcwhatwhat) reported
Wow @ArloSmartHome did you get a cardboard box to program your 2FA system? I have never in my life seen such a terrible experience. I’ve spent an hour trying to help my friend log in to his camera system. 1 star do not recommend.
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