Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Denver, CO | 2 |
| Berlin, Land Berlin | 2 |
| Saint Charles, IL | 1 |
| Panama City Beach, FL | 1 |
| Willoughby, OH | 1 |
| Newland, NC | 1 |
| Elk Grove, CA | 1 |
| Seedorf, BE | 1 |
| Perpignan, Occitanie | 1 |
| Williamstown, NJ | 1 |
| Suwanee, GA | 1 |
| Miami, FL | 1 |
| Tarpon Springs, FL | 1 |
| Bellville, OH | 1 |
| Katy, TX | 1 |
| Clearfield, PA | 1 |
| New City, NY | 1 |
| Littleton, CO | 1 |
| Birmingham, AL | 1 |
| Toronto, ON | 1 |
| Preußisch Oldendorf, NRW | 1 |
| Warren, MI | 1 |
| Mulhouse, ACAL | 1 |
| Hachenburg, Rheinland-Pfalz | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Giesen, Lower Saxony | 1 |
| Magstadt, Baden-Württemberg Region | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Amar Reddy
(@Buzzbeater) reported
@ArloSmartHome Arlo support sucks badly. I forgot my password and they don't send me an email link to reset. I am a subscriber to their plan, but the online chat robot keeps asking me to subscribe to chat with a live agent. Can somebody from Arlo help me with resetting my password?
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william f
(@BBBBillFarlie) reported
@ArloSmartHome Your camera is so sensitive it captures random *** card driving up my street, but literally misses the SUV that drove across my lawn this afternoon and destroyed my lamp post??? WTF!!!
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73hsehce
(@73hsehce) reported
@ask_Arlo @ArloSmartHome I have already done that and it is absolutely no help. I am looking for a phone number to talk to a representative about my Arlo system that is not working.
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Christopher Hill
(@DueVolteVero) reported
@ArloSmartHome are your servers down? The library shows no videos and the app freezes when trying to enter the support section
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Brooklyn
(@BrooklynSEddy) reported
@ArloSmartHome the Arlo baby monitor I purchased does not work. Won’t connect, but plays white noise so it seems like it is. Wi-Fi works perfectly. Sometimes I have to login 10x just to connect, if it will at all. Sometimes I think I’m connected and I’m not. This is a hazard!
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Steve Young
(@steveynet) reported
@ArloSmartHome This would be a great product if it wasn't constantly on and offline randomly. Even following all of the support and having a router virtually on top of it, same problem. Stay as far away from these as you can. Check out the community forums - Arlo don't care.
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Snide
(@EstaSnide) reported
@ArloSmartHome Customers be warned: Arlo cameras will NOT automatically reconnect to internet after outage, nor can this be done via app. Requires physical reconnect. What good is this when you are away from your home…? #unfitforpurpose
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The Inevitable Hulk
(@gilmie76) reported
@ArloSmartHome it is utter madness that your 'smart' systems don't offer camera/base gone-offline alerts. Renders your product just an (ongoing) expensive toy, not the feature packed security system you claim it is.
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Donna | Blogger and Writer
(@DangerCupcake) reported
Hey @ArloSmartHome we pay for a monthly sub program yet cannot get live chat. Your customer support options are BAD. Our camera remains offline. Pro 3 Floodlight w/solar. How do we get it connected to wifi again without climbing up and pulling it off the house?
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zyxo
(@zyxo) reported
receiving "500 error ... server issue" when responding to a ticket for a faulty product. What does that say about the technical ability of that business? @ArloSmartHome
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Min
(@Min57741512) reported
@ask_Arlo @ArloSmartHome Serious issues accessing my Arlo library this morning. I see service issue spikes for Arlo in DownDetector. What’s going on?
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Nancy Gleason
(@ncgleason) reported
@ArloSmartHome I would like to, but 2 of my 4 cameras aren’t working correctly. Your tech ended the help chat without helping - I have the transcript. Your techs on email didn’t help either. Check your DMs for my message.
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Aaron 🏳️🌈
(@Azza5069) reported
@ArloSmartHome why do your cameras cost so much when they have restricted software that could literally do so much more, your Apple HomeKit integration is shite and you give your well paying customers no option to arm their base station without your poor functioning app
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Erik Foss
(@Erikhfoss) reported
@ArloSmartHome Yo Garbage company! Turn my cameras back on you extortionists ! Stop charging your customers hidden fees , your all criminals!
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Nick Zukin
(@extramsg) reported
from
McMinnville, Oregon
@ArloSmartHome now only lets you contact support via their app. But there is a problem and I can't access my doorbell, library, or settings in the app so can't contact support. ****** service, ****** product.
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