Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Check Current Status
Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 11 |
| Sanford, NC | 3 |
| Paris, Île-de-France | 3 |
| Salinas, CA | 1 |
| Smyrna, TN | 1 |
| Denver, CO | 1 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Lannion, Bretagne | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning Sheng | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
-
Dan Bevington
(@dan_bevington) reported
@ArloSmartHome Hello! Could someone have a quick look at your UK website please? I'm getting a "Fatal Wordpress Error" when I try to view the Pro 3 product page. Thanks 👍
-
My Garden has Gone to the Birds
(@gardensimple) reported
@try_thinking0 @ArloSmartHome Tried every fix they offer. They refused to replace. When they work the video quality is the best I’ve found for birds. Yet, they are garbage with no good warranty/crappy support.
-
Varun
(@mxms533) reported
@ArloSmartHome you have been charging me $10 a month for over a year, even though I don't have any Arlo products/subscriptions. I am told that I'm not allowed to talk to an agent. Previous cases to resolve this have failed (42300315,41812070,42299335). Help.
-
jo church 😷
(@thevjoiners) reported
Hey @ArloSmartHome. It’s nearly 5 weeks now and the only person from your company that’s ever responded is Kamil in tech support. Obviously he can’t help me coz I have no actual tech to support as it was never delivered. Please give me my money back!
-
Nancy Gleason
(@ncgleason) reported
@ArloSmartHome I would like to, but 2 of my 4 cameras aren’t working correctly. Your tech ended the help chat without helping - I have the transcript. Your techs on email didn’t help either. Check your DMs for my message.
-
Steven B \m/ \m/
(@frizzlefry2) reported
@ArloSmartHome hey Arlo. I bought 3 cameras for home security before we traveled. They lasted two days before all 3 went offline and now it seems I have no way to remotely get them back online. Awful
-
Michael Carbon
(@carbonowski) reported
@ArloSmartHome hi there for some reason recently my wife and I can no longer be logged in at the same time. Can you help please?
-
Amar Reddy
(@Buzzbeater) reported
@ArloSmartHome Arlo support sucks badly. I forgot my password and they don't send me email link to reset. I am a subscriber to their plan, but the online chat robot keeps asking me to subscribe to chat with a live agent. Can somebody from Arlo help me with resetting my password?
-
Hummelmose
(@hummelmose) reported
I just want to congratulate @ArloSmartHome for having the worst customer service in the world. That's really something. #badservice
-
Pristine Pro Commercial Cleaning
(@ProPristine) reported
@ArloSmartHome My camera suddenly stopped working. I called ARLO for help only to be told that I have to pay $100 to fix it. When I asked where it said that, the agent disconnected, and now my Arlo account says that I cant call Arlo, but I can use a chat bot. What's up with that?
-
Aaron 🏳️🌈
(@Azza5069) reported
@ArloSmartHome why do your cameras cost so much when they have restricted software that could literally do so much more, your Apple HomeKit integration is shite and you give your well paying customers no option to arm their base station without your poor functioning app
-
The Inevitable Hulk
(@gilmie76) reported
@ArloSmartHome it is utter madness that your 'smart' systems don't offer camera/base gone-offline alerts. Renders your product just an (ongoing) expensive toy, not the feature packed security system you claim it is.
-
Catherine 🌻
(@xcatherineex) reported
@ArloSmartHome the issue each time. They are claiming the cameras no longer work do to my wi-fi. The cameras were connected to the SANE WiFi for TEN MONTHS before this issue occurred. There were no changes made to our network.
-
Badger Eye
(@BadgerEye) reported
@ArloSmartHome How do I get help from you guys? I can't find a way to contact customer support. My arlo quit on me.
-
(((Tweedledope)))
(@Tweedledope) reported
@ArloSmartHome Never buying an Arlo product again. Cheap plastic that breaks. They have no customer service number to call and their online help is just troubleshooting and redirects to buy parts I don't need. Never again. Terrible service and zero support.
Check Current Status