Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Denver, CO | 2 |
| Berlin, Land Berlin | 2 |
| Panama City Beach, FL | 1 |
| Willoughby, OH | 1 |
| Newland, NC | 1 |
| Elk Grove, CA | 1 |
| Seedorf, BE | 1 |
| Perpignan, Occitanie | 1 |
| Williamstown, NJ | 1 |
| Suwanee, GA | 1 |
| Miami, FL | 1 |
| Tarpon Springs, FL | 1 |
| Bellville, OH | 1 |
| Katy, TX | 1 |
| Clearfield, PA | 1 |
| New City, NY | 1 |
| Littleton, CO | 1 |
| Birmingham, AL | 1 |
| Toronto, ON | 1 |
| Preußisch Oldendorf, NRW | 1 |
| Warren, MI | 1 |
| Mulhouse, ACAL | 1 |
| Hachenburg, Rheinland-Pfalz | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Giesen, Lower Saxony | 1 |
| Magstadt, Baden-Württemberg Region | 1 |
| Adelaide, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Walsham
(@MarkTechArc72) reported
Any of my tech friends here have an @ArloSmartHome Wired #Video #Doorbell ? Just installed a new one and keeps dropping off network, although my #Pro3 cameras all working. Hub connected all OK. Doorbell is only 6 ft from Wi-Fi router (ASUS RT-AX92U). Help!
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757DUVAL
(@johnq32185) reported
@ArloSmartHome Arlo will NOT connect to Alexa. Code sent to authenticate does not send. Please correct this problem I bought the doorbell specifically to access through Echo Show.
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Tom Bowen
(@WSOMarketing) reported
Man @ArloSmartHome I see why you don't call yourself Arlo Smart Support, because I've tried for over two years to get your lousy camera to work, and I have NEVER been able to get it to connect, yet you refuse to let me talk to ANYONE to help me. No support? Why?
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😐
(@cdcast1991) reported
@ArloSmartHome I will have you know that your cameras are dissapointing because they are constantly disconnecting from the wifi. Constantly! It's terrible quality made worse that connecting them back to the wifi is difficult. Makes me regret ever getting them.
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Barbie D H
(@barbiesway) reported
@ArloSmartHome It'd be nice to talk to a human when you chat says "it's new and has no answer" TERRIBLE customer service. I have to pay Xtra for cameras that originally came as a pack With Arlo secure IF I join the multiple & pay that monthly fee will you stop the other fees?
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Mark Cohen
(@mpcsh_) reported
@x71n3 @engineering_bae @ArloSmartHome if so, that's news to me! do you have more info you could share? I'm able to access the footage on my dream machine pro over the local network, even during an internet outage, and my (very comprehensive) network stats show no evidence of such a connection to ubiquiti's servers.
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DJN
(@MaizeRage86) reported
@ArloSmartHome is a pain to contact. You get a virtual rep. They give you instructions. You follow said instructions. Then end chat because you didn’t respond fast enough. What ********? Multi task on one screen? Asinine
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Mohammed S Hussain
(@m_s_hussain) reported
@engineering_bae @ArloSmartHome Hmm interesting model on returns. But you have a **** product. Sorry.
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roy squillario
(@royj11) reported
@ArloSmartHome @treasuretruck Why don’t you have a telephone number people can call you on. I have a billing issue and there is no way to resolve it - your app dies not provide the support it should if you have no phone numbers that work. Perhaps your going out of business?
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Tyler Smith
(@tuler) reported
@ArloSmartHome the last place I want to see an ad is when I login to my Arlo app to find out if someone is trying to break into my home.
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Our Unicorn Diaries
(@our_unicorn) reported
@ring Customer service USED to be good. I’ve been with them since their prototype door camera. But now their customer service is awful. They know there’s an issue with their cameras but they quote their TOS and offer 35% off a new camera! @ArloSmartHome seems a better choice.
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Jenn
(@hate_nj) reported
My Mother in law has @ArloSmartHome cameras. They aren’t working and on line help is hard for a 77 year old woman. No phone number to call for support in the US but they want to keep people safe. Yea right. #epicfail
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Ignatz
(@ignatzrats) reported
@ArloSmartHome Worst tech support ever.
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Maria Soriano Young
(@MariaSYoung0710) reported
Hi @ArloSmartHome, for as much as we paid for a doorbell camera and two additional cameras, we shouldn’t be having as much trouble working with these devices as we’ve experienced (somewhat consistently) since purchase. Very disappointed in your systems.
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Our Unicorn Diaries
(@our_unicorn) reported
@ring "What we can do for you today is offer a discount toward the purchase of a new device. We can get you a special, one-time discount of 35% off of a new device of your choice" PISS POOR SERVICE! Don't buy this **** product. @ArloSmartHome is a much better product