Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 3 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Winter Haven, FL | 1 |
| Port Huron, MI | 1 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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julianna
(@julbeelee) reported
Worst customer experience with @ArloSmartHome - completely defective product and they won’t even let me talk to customer service unless I pay them more money for a subscription for what has been a defective product
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Alison Grube
(@aligrube) reported
@ArloSmartHome It has been three weeks and you still haven’t resolved my case or put me in touch with a human to help me yet I still get email almost every night from you.
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D. Elliot Woods (ELLIOT)
(@DElliotWoods) reported
@ArloSmartHome Hi... are you guys having some sort of issue with online purchasing? I've been trying to make a purchase from your website for 45 minutes now and am getting an error message that suggests I contact you. So... I'm contacting you. Thanks.
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tjroberts04
(@tjroberts04) reported
@ArloSmartHome you’d think when you’re having trouble with cameras that were pretty expensive that I could find somebody to talk to not just a robot.
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Alison Grube
(@aligrube) reported
@ArloSmartHome You system and customer service is terrible! I’ve been trying for almost 2 weeks to cancel my subscription with you and I can’t get in contact with a human to help and you’re even accusing me of not having a system and that I don’t have an account but yet you’ve been billing me!
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Doc Holliday
(@jiggywitit75) reported
@ArloSmartHome Do not buy! Absolute Garbage. Arlo Pro 3 is more troublesome than it’s worth. Base station won’t stay connected and camera battery life is pitiful. Customer support is horrible.
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Alison Grube
(@aligrube) reported
@ArloSmartHome your support team and customer service is the worst I have ever experienced! Not only could you NEVER connect me with a human or solve my problem, you are now sending me unrelated problems to solve. You are NOT a smart technology company... not smart at all.
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Alison Grube
(@aligrube) reported
@ArloSmartHome Your customer support is terrible. It’s been three weeks now with no help I keep getting emails telling me to do some thing that I’m not able to do and you’re not able to put me in touch with a human to help me. You’re a terrible technology company with no help to the customer.
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Brazen Iron
(@BrazenIron) reported
@ArloSmartHome cameras are trash.
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Alison Grube
(@aligrube) reported
@ArloSmartHome The customer service for this company is terrible!!!!
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Kathleen Hennessy
(@khennessy07) reported
@ArloSmartHome so frustrated with these products and don’t recommend. Brought new camera for house that will NOT set up. Tried to contact support but cannot get live help without paying for service. So I need to give you MORE money just to use the device
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Optimus (Parody)
(@TeslaOptimusAI) reported
@ArloSmartHome ai need help connecting my baby arlo, I am expecting my second baby but the camera wont connect to my network
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Herrmann8er
(@Herrmann8er) reported
@ArloSmartHome why are you changing your logo fom a bird to a house? Do you know how many other apps use a house logo? Why not just leave it alone if it isn't broken? Lol
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Q
(@QIs4Quantum) reported
Security System on Oct 21 2022. As such, I am encountering blank pages when I try to pull up a number of web pages Please fix the damage you’ve allowed them to do to my iPhone within 48 hrs or I’ll switch my browser Thank you @AppleSupport @ArloSmartHome @Xfinity
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Alison Grube
(@aligrube) reported
Hey @ArloSmartHome ! Your customer support is terrible and the fact that it’s taking me over a week to try to talk to a human and I keep getting different robots to not help me is terrible. You’re charging me monthly and telling me I don’t have a subscription that you can cancel.
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