Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 4
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1
Delray Beach, FL 1
Miami, FL 1
Marseille, Provence-Alpes-Côte d'Azur 1
Winter Haven, FL 1
Port Huron, MI 1
New York City, NY 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • Matt_Patrick5 Matthew Patrick (@Matt_Patrick5) reported

    @ArloSmartHome you guys have the worst customer service I've ever seen.

  • johan405822 Johighness (@johan405822) reported

    @ArloSmartHome aye **** your product “you don’t qualify for live customer support” what kind of ******* company has you pay for that.

  • PSUPLOAD3 PS UPLOAD (@PSUPLOAD3) reported

    @ArloSmartHome hi, I’m trying to subscribe to be able to record and access my Arlo cam recordings however i get an error every time. I opened many tickets with the support but no one is responding to the tickets! Here’s my last opened ticket: #42809584

  • j85489059 j (@j85489059) reported

    @ArloSmartHome I’ve purchased the chime 2. Set it all up but it won’t chime. It’s not on mute, I’ve tried resetting it and even removing it and re adding it, but still not working

  • 13thcharacter Sum Yung Guuy (@13thcharacter) reported

    @ArloSmartHome This has got to be amongst the worst performing cameras on the market, don’t get dipped into a bad investment with these guys!

  • unravelinfinite Ryan J Ahearn (@unravelinfinite) reported

    @ArloSmartHome , your support is absolute ****. Are you seriously are asking me to pay you more money just to ask one of your engineers to get your terrible app to do what it's supposed to be able to do according to the promises on your product box?

  • cpweddingfilms Captured Productions (@cpweddingfilms) reported

    @ArloSmartHome My app says it doesn’t recognize my device from my phone & 2 computers (no way to login). Email verification doesn’t hit my inbox or spam box. I can’t use my camera and Arlo has no method to help me log into my camera. This is terrible. I need to speak to a human!

  • musHo musho (@musHo) reported

    @ArloSmartHome worst support ever

  • WGSuckss Joshua Kelsey (@WGSuckss) reported

    @ArloSmartHome is there a server outage?

  • christinekeung Christine Keung (@christinekeung) reported

    @ArloSmartHome 6 months since I purchased Arlo Essential Spotlight cameras: 3 cameras w/ hardware issues, 2 days + 4 customer agents later, no offer of replacement despite being within my 1 year warranty. Should’ve picked @ring 😭 one of the worst customer experiences ever.

  • beckitxex Becki (@beckitxex) reported

    @ArloSmartHome we bought an Arlo Pro System but lost the cord to charge the cameras with! How can we charge them? We can’t call you because we don’t have a subscription. Help!

  • dcgillespie Douglas Gillespie (@dcgillespie) reported

    @ArloSmartHome Arlo in the UK have the worst customer service I have ever encountered anywhere. I purchased 4 x Ultra 2 and 3 x Pro 3 cameras and am now seriously regretting it. I have clearly made a dreadful choice. In spite of the cost I am ditching Arlo totally and finding an alternative. 🙁

  • 1519hokie 1519hokie (@1519hokie) reported

    @ArloSmartHome I’ve spent 6 to 8 hours on chat with your customer service concerning 2 cameras that won’t work. Have tried EVERY trouble shooting recommendation to no avail. And now your support people flat out refuse to replace the cameras. Very disappointed in your company!

  • KMullowney Its my Opinion (@KMullowney) reported

    @ArloSmartHome Took 6 days to get a response from you. After day 3 I returned the Arlo, bought a Nest and haven't had any issues. Its a shame Arlo's customer service is so poor.

  • kenspi KenSpi (@kenspi) reported

    I’m not get any of my usual @ArloSmartHome and other alerts. Could this be another #AWS outage?

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