Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 3
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1
Delray Beach, FL 1
Miami, FL 1
Marseille, Provence-Alpes-Côte d'Azur 1
Winter Haven, FL 1
Port Huron, MI 1
New York City, NY 1
Pinneberg, Schleswig-Holstein 1
Leigh, England 1
Aachen, NRW 1
Willich, NRW 1
Rieschweiler-Mühlbach, Rheinland-Pfalz 1
Saint-Denis, Réunion 1
Houston, TX 1
Los Angeles, CA 1
Beijing, Beijing Shi 1
Tourcoing, Hauts-de-France 1
Stockport, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • Guess720s Truth (@Guess720s) reported

    @ArloSmartHome Very disappointed in the Arlo App and ultra 2 functionality. No recording in 4K live view. You have to scale down to 1080 which defeats the damn purpose of getting them in the first place. Also if you’re on an iPhone you can’t change the notification sounds/tone. Wth?

  • i_am_wv Werner (@i_am_wv) reported

    @ArloSmartHome Received an email stating there’s more info needed to process my order, asking me to call a number which is not accepting my order nr. No other way to reach anyone in support. Please help!

  • HelgaGP33231933 Helga G Pataki (@HelgaGP33231933) reported

    @ArloSmartHome The worst scam on the market, your cameras battery life is 3 months, then you have to buy new cameras, now they charge you monthly as opposed to nothing the first 3 months, and without your knowledge, be aware…

  • LoudMouthTre Tre (@LoudMouthTre) reported

    Maybe it’s because of the AWS issues from yesterday but how in the hell is the entire @ArloSmartHome system down

  • kenspi KenSpi (@kenspi) reported

    I’m not get any of my usual @ArloSmartHome and other alerts. Could this be another #AWS outage?

  • KMullowney Its my Opinion (@KMullowney) reported

    @ArloSmartHome Took 6 days to get a response from you. After day 3 I returned the Arlo, bought a Nest and haven't had any issues. Its a shame Arlo's customer service is so poor.

  • Matt_Patrick5 Matthew Patrick (@Matt_Patrick5) reported

    @ArloSmartHome you guys have the worst customer service I've ever seen.

  • 1519hokie 1519hokie (@1519hokie) reported

    @ArloSmartHome I’ve spent 6 to 8 hours on chat with your customer service concerning 2 cameras that won’t work. Have tried EVERY trouble shooting recommendation to no avail. And now your support people flat out refuse to replace the cameras. Very disappointed in your company!

  • christinekeung Christine Keung (@christinekeung) reported

    @ArloSmartHome 6 months since I purchased Arlo Essential Spotlight cameras: 3 cameras w/ hardware issues, 2 days + 4 customer agents later, no offer of replacement despite being within my 1 year warranty. Should’ve picked @ring 😭 one of the worst customer experiences ever.

  • irwiups will i (@irwiups) reported

    @ArloSmartHome Absolutely the worst support of any company I’ve ever dealt with! Spent 4hrs trying to sync cameras to no avail and was disconnected from “live chat” twice! Complete joke!

  • reid_murnan gone (@reid_murnan) reported

    @ArloSmartHome after going through a loop with the “support” team I still have come up with nothing. Paid over $300 for 3 cameras and 2 of them broke before a year was even up. which sucks since they’re still under warranty & I got zero help.

  • JonSnowMusik JonSnow (@JonSnowMusik) reported

    @ArloSmartHome Thanks for having ZERO Customer support. I have to leave my dog for 10 hours tomorrow and my garbage cameras won't sync all of a sudden..... #Leftoutinthecold

  • WGSuckss Joshua Kelsey (@WGSuckss) reported

    @ArloSmartHome is there a server outage?

  • j85489059 j (@j85489059) reported

    @ArloSmartHome I’ve purchased the chime 2. Set it all up but it won’t chime. It’s not on mute, I’ve tried resetting it and even removing it and re adding it, but still not working

  • dcgillespie Douglas Gillespie (@dcgillespie) reported

    @ArloSmartHome Arlo in the UK have the worst customer service I have ever encountered anywhere. I purchased 4 x Ultra 2 and 3 x Pro 3 cameras and am now seriously regretting it. I have clearly made a dreadful choice. In spite of the cost I am ditching Arlo totally and finding an alternative. 🙁

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