Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Denver, CO 2
Berlin, Land Berlin 2
Panama City Beach, FL 1
Willoughby, OH 1
Newland, NC 1
Elk Grove, CA 1
Seedorf, BE 1
Perpignan, Occitanie 1
Williamstown, NJ 1
Suwanee, GA 1
Miami, FL 1
Tarpon Springs, FL 1
Bellville, OH 1
Katy, TX 1
Clearfield, PA 1
New City, NY 1
Littleton, CO 1
Birmingham, AL 1
Toronto, ON 1
Preußisch Oldendorf, NRW 1
Warren, MI 1
Mulhouse, ACAL 1
Hachenburg, Rheinland-Pfalz 1
Marseille, Provence-Alpes-Côte d'Azur 1
Giesen, Lower Saxony 1
Magstadt, Baden-Württemberg Region 1
Adelaide, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • c_h3rdz Justice_country_over_party (@c_h3rdz) reported

    @ArloSmartHome What if that had been a HUMAN intruder? Luckily, I didn’t dismiss the alerts even though we have pets. Who do you have accessing the feeds besides parents? As soon as I made a comment out loud about contacting Corp., the issue was miraculously resolved!

  • kathleenwattle Kat🦋the🌵Masked Patriot🍀🕊 (@kathleenwattle) reported

    I asked yesterday that my issue be escalated after multiple customer service contacts including multiple "dropped" calls and suddenly "closed" chats while I was typing a response. No response yet @ArloSmartHome Is anyone escalating or is this just a norm?

  • JBowes7600 J. Bowes (@JBowes7600) reported

    @DuncanDaHusky @ArloSmartHome Oh no! I ended up purchasing and installing an Arlo hardwired video doorbell a month or so ago. I really like it so far. I hope they help you get it figured out soon.

  • Nandor690 ? (@Nandor690) reported

    @kathleenwattle @ArloSmartHome It’s the norm. I tell anyone that ask; to definitely stay away from these overpriced hunks of garbage

  • jbrooksuk James Brooks  (@jbrooksuk) reported

    Buying a wireless @ArloSmartHome device was a terrible decision. Two way communication broken. Never getting six month battery life. Their support channels do not read replies properly and are overall hopeless.

  • DwivediAbhi Abhishek Dwivedi (@DwivediAbhi) reported

    .@ArloSmartHome I am really pained by your customer service. Complained about a non working camera back in April (case # 42451689) and till date did not get a replacement (even after repeated follow up). This is such a bad service for a company who should take security seriously!

  • kathleenwattle Kat🦋the🌵Masked Patriot🍀🕊 (@kathleenwattle) reported

    True story: 1 key issue w/ @ArloSmartHome Tried2resolve via cust svc, had to sw 5 reps by ph & chat. 0 fixed BUT they made 6 CASE #s & now pushing me to "Update" 6cases daily ea w/diff reps rotating doing 0. What hellish "service" is this? Nothing resolved+ torment tactic!

  • AdrianwithaW Adrian with a W (@AdrianwithaW) reported

    Anyone with an @ArloSmartHome find the geofencing is completely broken the last few weeks? I get notifications that I’m going in and out of radius but the camera state never changes.

  • average86305667 average dude (@average86305667) reported

    Is anyone else completely unable to login to @ArloSmartHome website? "Internal Server Error". Their 2 factor simply does not work. Their cameras are trash. the app is even worse. How are you still in business?? #RipOff #ArloSucks

  • shanthan_apuri shanthan kumar (@shanthan_apuri) reported from Windsor, Ontario

    @ArloSmartHome Very bad customer service being on line for more than 1+hrs and still there is no update on my request

  • ArtemR Artem Russakovskii (@ArtemR) reported

    @ArloSmartHome @ask_Arlo It happened again, at 14-15% which is when battery saver kicks in. This seems to be the cause. The problem is this Arlo notification is not dismissable. Even if I turn off battery saver, it does not go away. Location services continue to be on, so I'm not sure why it complains.

  • downiethasaint downiethasaint (@downiethasaint) reported

    @JLBaum3 @ArloSmartHome I agree. I was a fan of the Arlo but this crap is coming off the house the first chance I get. Might as well hard wire one. Worst decision by Arlo. Just nickel and dime…..

  • johrghost Peter (@johrghost) reported

    @ArloSmartHome customer service experience is the worst imaginable. Have tried to get help to resolve Arlos issue with Arlo subscription and there is no human to get hold of. My patience is stretched and I contemplating replacing every Arlo cam. #badcustomerexperience

  • uxian Gerard Krupa (@uxian) reported

    @ArloSmartHome Really? Because all my cameras just went offline for no reason and I've had to spend an hour trying to get them all working. One of them still isn't syncing. Your products used to provide peace of mind. Not any more.

  • michael_at_work michael (@michael_at_work) reported

    omg @ArloSmartHome support is SOOO BAD Arlo support hung up on me during chat, telling me to "stay awesome" *click*

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