Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Boussières, Bourgogne-Franche-Comté | 1 |
| Township of Evan, KS | 1 |
| Perth, WA | 1 |
| Olney, England | 1 |
| Longmont, CO | 15 |
| Sarreguemines, ACAL | 1 |
| Brisbane, QLD | 1 |
| San Jose, CA | 1 |
| Westlake, OH | 1 |
| Denver, CO | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Schwerin, Mecklenburg-Vorpommern | 1 |
| Mülheim, NRW | 1 |
| Viersen, NRW | 1 |
| Frankfurt am Main, Hesse | 1 |
| Fockbek, Schleswig-Holstein | 1 |
| Neuchâtel, NE | 1 |
| Aurillac, Auvergne-Rhône-Alpes | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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dylan (@DylanStratton) reportedI’m ready to switch to a new camera system and get away from @ArloSmartHome. They’re killing old cameras and customer service is the worst. They only let me talk to robots. Any security camera suggestions???
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716 Fan From 908 (@716_Fan_Frm_908) reported@ArloSmartHome fix your servers. What good is a “security” system that is down for hours.
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Mario (@mariocirignani) reported@ArloSmartHome I am in the middle of choosing a security camera system for my home and daughters home and I read about ARLO’s deceitful behavior. I don’t care that they changed their minds when confronted by bad press. Not buying ARLO. Can’t be trusted. Shameful. Somebody should be fired.
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Steve Musselman (@SteveJMusselman) reported@ArloSmartHome your customer service is absolutely the worse!! You have no phone number to contact for support, nothing but automotive questions. I wish I had never bought your cameras!! Can’t get any help from any. Straight trash!!
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Bailey (@ColinBaileyUK) reported@androidcentral It confirms one essential point. The included at purchase, 7 day cloud storage agreement, is being unilaterally reneged by Arlo. Poor show, dreadful customer approach @mbmcrae @ArloSmartHome
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🏎 (@wrinkled_lemon) reported@ArloSmartHome I will never trust your products again. If you can do this to earlier models, what's stopping you from EOL-ing current models a couple of years down the road? Why would I *upgrade* to new models when you can just pull the infrastructural support for it later?
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Victorious HazaEL (@Praise2ADONAI) reported@CeriCerilou @shumirunnessa Beware that they may hack your cameras. My cameras were hacked and I was unable to access them. One, they set the image upside down and denied me access to change it. Another, suddenly, the company decided to discontinue service @ArloSmartHome I know 👇🏾 #JustAnotherCoincidence
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SAMA (@SAMA92458684) reported@ArloSmartHome Unfortunately I couldn’t log into my account from my phone or from any other devices. I tried to do all the steps that mentioned in the website through the society experience please, I need help to login .
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Dante Hinojosa (@dinferno21) reported@ArloSmartHome Worst product ever definitely get a @ring instead
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DM (@Dean1Michael) reported@ArloSmartHome Half the time this piece of **** won’t even charge, you sit there like an ******* charging it for an hour and nothing happens, it’s till at 20%! I hate arlo anymore
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I am no one. (@mahasitavati) reported@ArloSmartHome @AndroidAuth Customer service is the worst, not worth it. Do not buy from this company.
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Ellen Foster (@ellennnfoster) reported@ArloSmartHome is there an outage on your doorbell server? I'm unable to access any smart features and am getting generic motion notifications, no previews, etc. (I have a subscription)
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Matt Barker (@htsmatt) reported@ArloSmartHome I need cables to connect my solar panels to my cameras. Help? Thx
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RoughTradeRadio (@RoughTradeRadio) reported@ArloSmartHome @ArloSmartHome system gone bye bye now--in the trash. Here's to hoping losing a customer hurts 🥂Been replaced with @blinkforhome ; hopefully they will continue to support their products 7 years down the road.
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Caleb J Robinson (@calebjrobinson3) reported@ArloSmartHome One of the links that was sent to help me was about how to manually record videos. It’s like you didn’t even read what I originally said.
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