Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 3 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Winter Haven, FL | 1 |
| Port Huron, MI | 1 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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DIGITALid
(@DIGITALidTWEETS) reported
@ArloSmartHome Why does your app often and randomly stop reporting that it has recorded videos? Seems to be an issue plaguing both iOS and android versions.
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alex
(@cashh_al3X) reported
@ArloSmartHome hey i need some help!!!
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Paulo Pereira
(@paulopereira) reported
@ArloSmartHome Your system sucks so bad that nobody is gonna see anything. All they gonna see is a deduction in the credit card.
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Steven R. Baker
(@srbaker) reported
If you’re thinking about getting @ArloSmartHome video stuff, don’t. The hardware is unreliable. The software is complete garbage. I have never been so unhappy with a product. It’s worse than having nothing.
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Raphael Auad
(@Raphaelauad) reported
@ring You are no help. I will not give ring another try. I’ll take my loss with your terrible product and after researching, I’m happily going to @ArloSmartHome 🙏🙏
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DrIrishBloom
(@DrIrishBloom) reported
@ArloSmartHome Me: Arlo, help! Arlo: it’s def your fault. Here’s some generic help. Me: okay did all that, still not working. It’s only been a year and half! Arlo: oh it’s been more than a year since bought? We’ll admit now it’s def our fault, but sucks for you. Want a coupon?
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George Wyatt
(@gw_wyatthealth) reported
Spent 1 hour on chat with @ArloSmartHome and they tried to blame their hardware problem on the new modem when everything else works fine with the modem. #poorcustomerservice I do not recommend them. Try #Google or #Amazon first.
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Scott Vaske
(@ScottVaske) reported
@ArloSmartHome You’ve made older cameras useless. They don’t record anymore, and no “tricks” helped! #garbage
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Donald Newton
(@00012859dn) reported
from
Scunthorpe, England
@ArloSmartHome my arlo 3030 app is not working
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Tim Hobbs
(@timhobbs) reported
@ArloSmartHome Really terrible subscription system. Insists I enter a County for my address, but the list is actually a list of (some) towns, not counties. "All major payment methods" accepted - actually only Visa and MasterCard. For no apparent reason my visa declines so I'm out
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PenAkimbo 🏳️🌈
(@Penfanackapan) reported
.@ArloSmartHome Hi, I lodged a support claim via the app incl screenshot. Thought issue was fixed. Two days later the support claim has been deleted from my account & my camera will no longer connect. Why has someone blocked my camera id? This isn't okay behaviour.
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Kyle Allan
(@KyleAllan) reported
@bachovski @ArloSmartHome Same issue, should this not be a priority?
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J
(@jweiss89) reported
@ring I've had a Ring Doorbell for over a week now with a known issue that won't connect or function at all. Your tech support has consistently failed to send out the replacement unit they promised. Which of your competitors should I buy from? @googlenest @ArloSmartHome
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claire
(@claireywalshe) reported
@ArloSmartHome I just direct messaged you about our Baby Arlo which has been not working on & off since we purchased it in November. Please check. From a tired mother 😐
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Josh Staffeld
(@josh_staffeld) reported
@ArloSmartHome Installed new batteries and now the camera can't be added. Followed the instructions on the app nearly 20 times and it cannot be located. Help!
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