Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New York City, NY | 1 |
| Salzgitter, Lower Saxony | 1 |
| Fort Wayne, IN | 1 |
| London, England | 1 |
| Salinas, CA | 1 |
| Smyrna, TN | 1 |
| Denver, CO | 1 |
| Sanford, NC | 3 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Longmont, CO | 11 |
| Lannion, Brittany | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Paris, Île-de-France | 3 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning | 1 |
| Wilson, NC | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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B. Kay (@BryanAKay) reported@ArloSmartHome I would like to now cancel because of an extended delay. I’m told that the order is in fulfillment and there is no flexibility on the standard cancellation policy, yet I am asked to make an exception without regard to the impact on me. Seems only fair. Please help.
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K&M (@KM64780550) reported@ArloSmartHome DO NOT BUY. You must have a subscription for product to work pro3 and up. The direct storage is trash. Takes forever to load and u have no idea what triggered the camera. They should offer free 3-day recording at least. DO NOT buy unless U want to pay a monthly fee.
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p51mustangcaf (@RokkiMcGarrett) reported@ArloSmartHome Keeps disconnecting with "Not connected to internet error msg" when I'm using my data and not on Wifi. FYI, can't be on Wifi all the time. Attempting to re log back in several times is very frustrating 😠😠 Tried uninstalling and reinstalling the App no help.
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Zacaree Everhart (@EverhartZacaree) reported@ArloSmartHome is there a known issue with your website? Attempting to log in and as soon as I do, it logs me back out and then asks me to re-verify, but still doesn’t let me in.
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Nicolas Begasse (@NBegasse) reported@ArloSmartHome has the worst customer service ever. I spent hours talking to respresentatives. Worst customer satisfaction ever for a defective product.
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Ash (@upgradeyuh) reported@ArloSmartHome I opened a case and was given instructions to go through which did not resolve. Upon updating the case several times no one has responded back again. I’m still under warranty but can’t get any help
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Jeff Glickman (@Jeffishish) reportedI submitted a support request to @ArloSmartHome on the 13th and haven't gotten any response yet. It's been three days 🙁. That's not very confidence inspiring for a system that's supposed to help protect my home.
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JunyrRaK (@JunyrRaK) reported@ArloSmartHome pretty disappointed that I can’t have my Video Doorbell record locally (w/ base station) without buying a subscription. Y offer local recording at all? My other cams record no problem. I was trying to replace one cam w the doorbell so I dont have to change batts
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Nan Brewer (@BrewerETC) reported@ArloSmartHome You have an outage in your 2 factor authentication system. Please address this immediately - we are unable to login from a laptop! NO text is sent with the code. Ongoing issue for hours.
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K&M (@KM64780550) reported@ArloSmartHome Do nothing buy. Their high end cameras have to have a paid subscription. Their direct storage is a joke and you can’t access it away from ur home. DONT BUY until they fix this crap.
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Francisco Maldonado (@Franko06207532) reported@ArloSmartHome now been trying 2 weeks to buy a subscription for Arlo cameras, been on hold with your customer support for hours-NO success. Arlo cameras cannot work without a subscription-they are useless. Who can help resolve this? Returning Cameras by week end IF NOT resolved.
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David A. Braben (@DBraben) reported@ArloSmartHome I'll take it back concerning your poor support. Robert in the UK was wonderful. Give him a gold star. :)
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Celtic Byrd (@celtic_byrd) reported@ArloSmartHome can you please help via dm. Arlo is not recognizing my email when I try to log in. The message I get is “no such email “ yet Arlo writes to me on that same email
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K&M (@KM64780550) reported@ArloSmartHome @HomeDepot Fix your direct storage problem. It’s horrible. I shouldn’t have to pay for a subscription. You tricked me and failed to identify that Pro models will not get 7-day streaming free. That info is hidden. I’m extremely upset with your business practices. DO NOT buy until they fix
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l3oaussie (@l3oaussie) reported@ArloSmartHome @CEOAction Strategy without actions = failure. You need to increase the effort to fix the smart detection system as your subscription bundles mislead the customers with fake promises. #EpicFailure
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