Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 18
Longmont, CO 11
Berlin, Land Berlin 6
Hamburg, HH 5
Melbourne, VIC 5
Frankfurt am Main, Hessen 4
Leipzig, Saxony 3
Brisbane, QLD 3
Nürnberg, Bavaria 3
Zürich, ZH 2
Lübeck, Schleswig-Holstein 2
Atlanta, GA 2
Denver, CO 2
Sydney, NSW 2
Rome, Lazio 2
Amiens, Hauts-de-France 2
Pegnitz, Bavaria 2
London, England 2
Swindon, England 2
Perth, WA 1
Oshawa, ON 1
Rennes, Bretagne 1
Bad Soden am Taunus, Hessen 1
Malmö, Skåne län 1
Martigny-Ville, VS 1
Aurora, IL 1
Blois, Centre-Val de Loire 1
Chelles, Île-de-France 1
Crawley, England 1
Saulx-Marchais, Île-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • bmwMischelle Mischelle Watkins (@bmwMischelle) reported

    @ArloSmartHome @obsessed_atl It's actually YOUR responsibility to handle your customers. It's not the communities problem. It's your business model not ours. Don't place the responsibility on us. Or pay people on the forum every time they help someone.

  • mrchrxs Chris (@mrchrxs) reported

    @ryangjchandler @jbrooksuk @ArloSmartHome Apparently even if Eufy servers are down, you can’t view the recordings on the base. We just went with Eufy because of price and HomeKit.

  • ShibaInuCoin13 Shiba Inu Token (@ShibaInuCoin13) reported

    @ArloSmartHome Why is your product and customer service so garbage? We pay far too much for a crappy experience. EVERYONE that uses your products have the same complaints. Super long delay for motion alerts, if you even get the alert. LONG delay for live stream.

  • raoul23679755 raoul (@raoul23679755) reported

    @ArloSmartHome Terrible customer service, are not capable to arrange a return and refund. Surely I am not the first customer to return an item?

  • poff34 ERIC (@poff34) reported

    Do not ever buy @ArloSmartHome products. They do not stand behind their product and their customer support sucks when you need help. I have asked for a manager to talk about my issues and have been told chat does not have managers that I will need to call in and wait on hold.

  • AmersKayla amers kayla (@AmersKayla) reported

    @ArloSmartHome It sucks when you put a wall between the consumer and the company. customer service is terrible and you don't allow us to talk to anybody on the phone. The company "ring" does you can actually talk to somebody. Why would you not want to talk to your customers #arlo

  • Chefpuz Brian P (@Chefpuz) reported

    @ArloSmartHome I’m not getting any help with the phone support people. They never call back or update cases and issues never resolved

  • dcmartin336 Donna Martinez, EdD (@dcmartin336) reported

    @ArloSmartHome Help- New camera&Account: Husband at the house set it up. I'm at different location and set up account too not realizing I needed to have his invite sent to me. How do I delete the account I started (no devices on) to accept his friend invite and set up our camera remotely?

  • j4m1eb Jamie Bishop (@j4m1eb) reported

    @VerisureUK customer service joke as usual. Got the @ArloSmartHome doorbell which was poor. Returned it, told twice that the £4.99 would not be charged but it has been. Was told I would be refunded postage which hasn't - 30min phone call, have to wait and see if they take it

  • sonbaetaekwondo 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported

    @ArloSmartHome The goods are great the after sales service is quite frankly awful . Just hope no one has a problem as the customer care isn't in existence

  • ShibaInuCoin13 Shiba Inu Token (@ShibaInuCoin13) reported

    @Zenia1019 @ArloSmartHome Worst customer service ever. I'm convinced the product is trash. We all have the same complaints and we all get a copy and paste response on how to fix...which never ever works. They have sooooo many 1* reviews with the same complaints.

  • corndogger16 Corndogger16 (@corndogger16) reported

    @ArloSmartHome your product is trash. Your costumer service is the worst I’ve ever dealt with. How you’re still in business is baffling! After an hour of absolute frustration, you still didnt help. If this company bankrupts, it will all fall on this **** infrastructure. Get bendt

  • Holstein Steve Holstein (@Holstein) reported

    Hello, @ArloSmartHome. Did you know that if your push notification system isn't working a user can't login to their account to update their payment info? And if they don't update their info you cancel their account? I messaged you with this issue but haven't heard back.

  • GearheartJohn John (@GearheartJohn) reported

    @ArloSmartHome No support and now 2 step verification. No wonder they have closed down phone support, probably couldn't handle all the complaints.

  • delnortez DelNortez (@delnortez) reported

    @ArloSmartHome I spent four hours trying to get the simplest of questions answered by your support today. No luck, even when I tried to pay your support extortion. I guess tomorrow I’ll rip out your garbage equipment and find a company who cares about paying customers. #ripoff

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