Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 4 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Nan Brewer
(@BrewerETC) reported
@ArloSmartHome yesterday’s update has shut down the ability for my new wireless doorbell to record video. Get alerts. No images. Can view live and manually record. FIX THIS!
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Caracuse
(@Caracuse) reported
@ArloSmartHome my arlo baby disconnects from our network every 30 seconds. It is NOT my router /network causing the issue which leads me to believe the WiFi in the monitor is going bad...
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Rob's Podcast Mug
(@robspodcastmug) reported
Need some @ArloSmartHome @ask_Arlo help. Added my base/cameras to HomeKit and by default it added 3 of my 4 cams as “favorite cameras” on the My Home screen. For the life of me I can’t figure out how to add the last camera to the favorites. Any ideas?
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Jeryl Eastman
(@EastmanJeryl) reported
@ArloSmartHome you guys are horrible. Been trying to reach you to resolve an issue for 3 weeks! Keep getting same non-helpful form letter.
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Phil
(@atkinphil) reported
@ArloSmartHome please help. Been told to call the uk help line 0800 970 3054 by your online chat team. Called 30 times over the last few days and all I get after 5 mins on hold is “we are having technical difficulties” & I get hung up on. Awful customer service #CustomerService
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Casey Wallace
(@cw4ll) reported
@ArloSmartHome trying to get in touch with a human at support, having an issue with a defective camera. Can you have someone contact me? Been on an infinite hold and finally requested a call back but I'm still waiting... 😴
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DRC Electrical
(@DRCElectrical) reported
Very disappointed that my @ArloSmartHome cameras have both stopped working without warning and not getting any help to sort the problem out....unless I want to pay another £65 with no guarantees they will work after.....
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Chad McCullough
(@chadmccullough) reported
@GiveMeSpace3 @ArloSmartHome They keep dropping from our network and when I attempt to add them back, the app can't find them. Keep getting an error stating that they are offline and not connected to a network. And on one, the battery dies after just 3 or 4 days of use (when it's actually working).
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Dylan Carney
(@dylancarney) reported
@ArloSmartHome We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless...
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Caracuse
(@Caracuse) reported
@ArloSmartHome this is my second monitor now ....I love your devices, but when they are bad they are really realllyyyy bad.
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Trish Goggin
(@trishodonnell99) reported
@ArloSmartHome cancelling my subscription. Camera not working battery won’t charge. Arlo support not even responding. Buy Ring instead. @ArloSmartHome take your money but then ignore you
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Scott Craft
(@sabresfans2836) reported
from
Henrietta, New York
@ArloSmartHome your customer service is a complete clown show!!!!!!!! You’re a complete **** show!
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Dylan Carney
(@dylancarney) reported
@ArloSmartHome @HomeDepot We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless...
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Mark
(@Chick3nDinn3r) reported
Forgot to mention this all started because I had a package stolen and the 2 @ArloSmartHome pointed at it were both not working so they serve literally no purpose. Other than to give my ladder a workout when I have to get it out to resync or charge the things.
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Tre
(@LoudMouthTre) reported
Man @ArloSmartHome has the worst camera systems. Swear I spend more time changing batteries than anything else