Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 4
Wilson, NC 1
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • BrewerETC Nan Brewer (@BrewerETC) reported

    @ArloSmartHome yesterday’s update has shut down the ability for my new wireless doorbell to record video. Get alerts. No images. Can view live and manually record. FIX THIS!

  • Caracuse Caracuse (@Caracuse) reported

    @ArloSmartHome my arlo baby disconnects from our network every 30 seconds. It is NOT my router /network causing the issue which leads me to believe the WiFi in the monitor is going bad...

  • robspodcastmug Rob's Podcast Mug (@robspodcastmug) reported

    Need some @ArloSmartHome @ask_Arlo help. Added my base/cameras to HomeKit and by default it added 3 of my 4 cams as “favorite cameras” on the My Home screen. For the life of me I can’t figure out how to add the last camera to the favorites. Any ideas?

  • EastmanJeryl Jeryl Eastman (@EastmanJeryl) reported

    @ArloSmartHome you guys are horrible. Been trying to reach you to resolve an issue for 3 weeks! Keep getting same non-helpful form letter.

  • atkinphil Phil (@atkinphil) reported

    @ArloSmartHome please help. Been told to call the uk help line 0800 970 3054 by your online chat team. Called 30 times over the last few days and all I get after 5 mins on hold is “we are having technical difficulties” & I get hung up on. Awful customer service #CustomerService

  • cw4ll Casey Wallace (@cw4ll) reported

    @ArloSmartHome trying to get in touch with a human at support, having an issue with a defective camera. Can you have someone contact me? Been on an infinite hold and finally requested a call back but I'm still waiting... 😴

  • DRCElectrical DRC Electrical (@DRCElectrical) reported

    Very disappointed that my @ArloSmartHome cameras have both stopped working without warning and not getting any help to sort the problem out....unless I want to pay another £65 with no guarantees they will work after.....

  • chadmccullough Chad McCullough (@chadmccullough) reported

    @GiveMeSpace3 @ArloSmartHome They keep dropping from our network and when I attempt to add them back, the app can't find them. Keep getting an error stating that they are offline and not connected to a network. And on one, the battery dies after just 3 or 4 days of use (when it's actually working).

  • dylancarney Dylan Carney (@dylancarney) reported

    @ArloSmartHome We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless...

  • Caracuse Caracuse (@Caracuse) reported

    @ArloSmartHome this is my second monitor now ....I love your devices, but when they are bad they are really realllyyyy bad.

  • trishodonnell99 Trish Goggin (@trishodonnell99) reported

    @ArloSmartHome cancelling my subscription. Camera not working battery won’t charge. Arlo support not even responding. Buy Ring instead. @ArloSmartHome take your money but then ignore you

  • sabresfans2836 Scott Craft (@sabresfans2836) reported from Henrietta, New York

    @ArloSmartHome your customer service is a complete clown show!!!!!!!! You’re a complete **** show!

  • dylancarney Dylan Carney (@dylancarney) reported

    @ArloSmartHome @HomeDepot We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless...

  • Chick3nDinn3r Mark (@Chick3nDinn3r) reported

    Forgot to mention this all started because I had a package stolen and the 2 @ArloSmartHome pointed at it were both not working so they serve literally no purpose. Other than to give my ladder a workout when I have to get it out to resync or charge the things.

  • LoudMouthTre Tre (@LoudMouthTre) reported

    Man @ArloSmartHome has the worst camera systems. Swear I spend more time changing batteries than anything else

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