Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 15
Berlin, Land Berlin 3
Paris, Île-de-France 2
Clinton Township, MI 2
Wiesbaden, Hessen 1
Bakersfield, CA 1
Detmold, NRW 1
Belfair, WA 1
Gardena, CA 1
Toronto, ON 1
Mar, ON 1
Bellevue, WA 1
Phoenix, AZ 1
Ashburn, VA 1
Los Osos, CA 1
Leavenworth, KS 1
Amiens, Hauts-de-France 1
Washingtonville, NY 1
Wantagh, NY 1
Sydney, NSW 1
Lausanne, VD 1
Somerset, PA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • gardensimple My Garden has Gone to the Birds (@gardensimple) reported

    @try_thinking0 @ArloSmartHome Tried every fix they offer. They refused to replace. When they work the video quality is the best I’ve found for birds. Yet, they are garbage with no good warranty/crappy support.

  • ShibaInuCoin13 Shiba Inu Token (@ShibaInuCoin13) reported

    @Zenia1019 @ArloSmartHome Worst customer service ever. I'm convinced the product is trash. We all have the same complaints and we all get a copy and paste response on how to fix...which never ever works. They have sooooo many 1* reviews with the same complaints.

  • ShibaInuCoin13 Shiba Inu Token (@ShibaInuCoin13) reported

    @ArloSmartHome Why is your product and customer service so garbage? We pay far too much for a crappy experience. EVERYONE that uses your products have the same complaints. Super long delay for motion alerts, if you even get the alert. LONG delay for live stream.

  • vivianjens vivi (@vivianjens) reported

    @ArloSmartHome put in fresh recharged batteries…I’ll let you know when they go offline. Won’t be long..🥴

  • frizzlefry2 Steven B \m/ \m/ (@frizzlefry2) reported

    @ArloSmartHome hey Arlo. I bought 3 cameras for home security before we traveled. They lasted two days before all 3 went offline and now it seems I have no way to remotely get them back online. Awful

  • xcatherineex Catherine 🌻 (@xcatherineex) reported

    @ArloSmartHome Arlo has the WORST customer service I have ever received. I have been in communication with them for 2 months and have yet to get the problem solved. I never talk with the same person and have to re-explain….

  • omlet Omlet UK (@omlet) reported

    @rl_chris_higham @WHG17 @ArloSmartHome Oh wow, I have not heard of this happening before, what a naughty little hamster. Please do let us know if there is anything we can help with. Omlet Team

  • ajkwestcoast JF (@ajkwestcoast) reported

    @ArloSmartHome my new camera is not working. Support sent out the wrong replacement. Now they are not fixing the issue. Help!

  • cjvk Chris von Krogh (@cjvk) reported

    @ArloSmartHome Our experience is when the internet goes out, the battery drains very quickly. Is this a known issue, and is there any way of mitigating?

  • mrchrxs Chris (@mrchrxs) reported

    @ryangjchandler @jbrooksuk @ArloSmartHome Apparently even if Eufy servers are down, you can’t view the recordings on the base. We just went with Eufy because of price and HomeKit.

  • s0naut Mark McEwen (@s0naut) reported

    @ArloSmartHome fix your app, my cameras keep going off on "Motion detected" when theres no motion and its unassigned from my settings anyways so I should only get "person/animal detected"

  • xcatherineex Catherine 🌻 (@xcatherineex) reported

    @ArloSmartHome all arlo can tell me is try troubleshooting the cameras. Which I have 10 times… 0/10 would recommend them solely on their customer service. Worst experience. Don’t expect to get your problem fixed.

  • ShibaInuCoin13 Shiba Inu Token (@ShibaInuCoin13) reported

    @ArloSmartHome 8 weeks later still no fix, still no call back from customer service. You should just offer us all refunds if you know your product will never work as advertised. SO pissed I spent so much on this system. I was a stock holder, but this made me bail.

  • mxms533 Varun (@mxms533) reported

    @ArloSmartHome you have been charging me $10 a month for over a year, even though I don't have any Arlo products/subscriptions. I am told that I'm not allowed to talk to an agent. Previous cases to resolve this have failed (42300315,41812070,42299335). Help.

  • hummelmose Hummelmose (@hummelmose) reported

    I just want to congratulate @ArloSmartHome for having the worst customer service in the world. That's really something. #badservice

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