Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 4 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Phil
(@atkinphil) reported
@ArloSmartHome please help. Been told to call the uk help line 0800 970 3054 by your online chat team. Called 30 times over the last few days and all I get after 5 mins on hold is “we are having technical difficulties” & I get hung up on. Awful customer service #CustomerService
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Casey Wallace
(@cw4ll) reported
@ArloSmartHome trying to get in touch with a human at support, having an issue with a defective camera. Can you have someone contact me? Been on an infinite hold and finally requested a call back but I'm still waiting... 😴
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Jeryl Eastman
(@EastmanJeryl) reported
@ArloSmartHome you guys are horrible. Been trying to reach you to resolve an issue for 3 weeks! Keep getting same non-helpful form letter.
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Arty
(@MaeecsX) reported
@ArloSmartHome is Arlo down? Hasn’t detected motion when there was motion entire day
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GASOLINE GLAMOUR
(@gasolineglamour) reported
just waited on @ArloSmartHome chat for 35 mins after being told I was next in line for an agent it then says no agents avail end chat. wtf #arlo
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walcy.carroll 😎
(@carroll_walcy) reported
@ArloSmartHome Horrible support from Arlo today. I’ve been a early adopter since 2014 back before the split from NetGear. There was an issue with my account which I didn’t realize until Saturday and which Arlo said I had two days to correct the issue so I call Monday.
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Sean Cox
(@hscox030) reported
@ArloSmartHome @IFTTT I have a rule: If a @smartthings switch turns on Then arm an Arlo cam Problem is my Arlo Q cam isn’t arming I have another to disarm. I deleted the rules in IFTTT then created new but they still aren’t working. It used to work but no longer. Any help guys?
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Dylan Carney
(@dylancarney) reported
@ArloSmartHome We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless... #arlosmarthome
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Kevin.
(@Km7D) reported
@ArloSmartHome Hi, I just purchased a Arlo Pro 2 to replace another base station that went bad. It doesn’t look like I can get my older cameras to record unless I have a subscription, but I should get 7 days free, correct?
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Dylan Carney
(@dylancarney) reported
@ArloSmartHome We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless... #arlosmarthome
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Chad McCullough
(@chadmccullough) reported
@GiveMeSpace3 @ArloSmartHome They keep dropping from our network and when I attempt to add them back, the app can't find them. Keep getting an error stating that they are offline and not connected to a network. And on one, the battery dies after just 3 or 4 days of use (when it's actually working).
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atomicteacup
(@atomicteacup) reported
@curryspcworld @ArloSmartHome @curryspcworld Disgusting Service, 27/11 Ordered 2 Monitors, 27/11 Currys email me confirming Delivery on 3/12, 3/12 NO DELIVERY. Called Customer services 5 times, calls cut out, Tried webchat, they say they not allowed to help this is sales only????!
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Trish Goggin
(@trishodonnell99) reported
@ArloSmartHome cancelling my subscription. Camera not working battery won’t charge. Arlo support not even responding. Buy Ring instead. @ArloSmartHome take your money but then ignore you
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Mark
(@Chick3nDinn3r) reported
If you were maybe thinking of purchasing an @ArloSmartHome product for someone for the holidays, maybe run far far FAR away. On top of all 3 of my cameras now not working, customer service just said "no refunds" and ended our conversation.
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Mark
(@Chick3nDinn3r) reported
Forgot to mention this all started because I had a package stolen and the 2 @ArloSmartHome pointed at it were both not working so they serve literally no purpose. Other than to give my ladder a workout when I have to get it out to resync or charge the things.