Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning Sheng | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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O-POSITIVE
(@RealArticulated) reported
@ArloSmartHome Pro 2 camera fail after 6 months/. No replacement battery orderable on your site. Looks like you are sunsetting to price gouge. Worst of all - Support is a useless BOT - no phone number. Arlo will go to recycling. People are not stupid.
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Baboon Bill
(@BaboonBill) reported
I'm not sure why I am seeing all these ads for #arlo products when they do NOT work correctly. Instead of an ad campaign maybe a top notch coding team that can fix your mess of a non existing security system that does NOT work. @ArloSmartHome
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Sammy Springfield
(@TwoScamSam) reported
@ArloSmartHome worst company ever! I’ve never encountered this much lack of support from a company
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Eliks
(@Eliks) reported
@ArloSmartHome Your cameras are ****!
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Adam Fry
(@Adski11892) reported
@ArloSmartHome Please fix the issue with scrubbing videos in playback on iPad. It’s impossible.
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K. Joel Dickson
(@jdopines) reported
@ArloSmartHome Support system is appalling: a good product is fundamental, but customer services is make or break. A company that tells a customer they are not entitled to help, in home security? Convoluted community access? I planned to expand our system, will find another.
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Margee Krebs
(@margeekrebs) reported
@ArloSmartHome It’s now 1/18. I have been trying to get my malfunctioning doorbell replaced since 1/7. @wirecutter - Please rethink your recommendation! This is a nightmare!
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Marianne Duarte
(@MarianneDuarte) reported
😠 @ArloSmartHome sucks. I've been communicating with @ArloSupportUS for two days now after I stopped receiving push notifications on my iPhone. I have followed all and every step suggested but the issue remains unresolved
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jacobdetering
(@jacobdetering) reported
@ArloSmartHome is your system down? Can't login via the app or browser. Getting an API error.
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Sabrina
(@nutritiongirlWV) reported
@ArloSmartHome I’ve been trying to contact customer service through the app and it won’t work. My question is that we have one of our cameras went bad but we have an older system am I able to buy a new camera and just add it to the old system oh will not be compatible?
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l3oaussie
(@l3oaussie) reported
@cjviscito @ArloSmartHome Same here. Good hardware but bad software.
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oojellah
(@stefanudziela) reported
@ArloSmartHome I need help with determining if the cameras I bought can work with my mobile hotspot (which gets 5G speeds). I don't/can't subscribe until I determine if this is possible. But your chatbot won't let me talk to someone. Community + Support pages are not helpful
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Eliks
(@Eliks) reported
@ArloSmartHome Fantastic quality, only when they work!!! But it is ok, just to drop connection, go offline any time without any reason. Stop charging, just because ... I DONT EVEN ******* KNOW WHY????
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l3oaussie
(@l3oaussie) reported
@ArloSmartHome Only If excluded the bugged software and slow connection...
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Mikayla Mason
(@MikaylaMason21) reported
I dont recommend the @ArloSmartHome for the long haul. My cameras won't connect now to the base station and I've tried every troubleshoot article I've been given. I'm not "entitled" to a live agent. So all of this money down the drain. stay away