Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 4
Wilson, NC 1
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1
Delray Beach, FL 1
Miami, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • Mark_Reah Mark (@Mark_Reah) reported

    @ArloSmartHome hi. I have a problem with your cameras. Your web site is not helpful. I was giving a phone number to ring only for it to say there is tech problem. How do I get help and support for products you have sold me ?

  • ideafella IdeaFella (@ideafella) reported

    @ArloSmartHome @Forbes Arlo, you get two thumbs down on streaming ability and reliability the core service. It's spotty at best. Even with multiple #WiFi 6 extenders just feet away from each camera hundreds of MB down and dozens up load stream speeds on the home network. Very unreliable service.

  • paraskier Jesse Case (@paraskier) reported

    @ArloSmartHome why is services always down?

  • KlavsTaimins Klāvs (@KlavsTaimins) reported

    @ArloSmartHome Sorry, guys. Your “support” chat is dumbest one ever. It’s supposed to be “live”, says its connecting me with support, then says “We’ll answer in 2-3 days”. Didn’t even allow to finish up description of problem.

  • BJousiph Banan Jousiph حالمة (@BJousiph) reported

    @ArloSmartHome do you have customers service. I have an issue with my Camera.

  • bradleysiegel Bradley Siegel (@bradleysiegel) reported

    @ArloSmartHome My Hub says it is online with a solid blue light, but all of my cameras say they are offline. I rebooted my modem, what next?

  • silvaseeker Silvaseeker (@silvaseeker) reported

    @ArloSmartHome I just called for support for my Arlo 2 camera. I could not understand the accent the tech had, plus he talked too fast. Asked to be transferred to someone else & he would not. 1st time caller, new user, bad impression of Arlo.

  • Explorographer 🌎The Explorographer☮️ (@Explorographer) reported

    @TisheyeLens @ArloSmartHome Our Nest Doorbell goes offline once in a while. Turned out for us it was a bandwidth limiter on our Router booting it off as it was transmitting video. Also called a QOS setting. The wifi would get congested and the router would reset, booting off the camera.

  • TisheyeLens Tisha Luk 📸 🍷 🌎 (@TisheyeLens) reported from Barrie, Ontario

    @Explorographer @ArloSmartHome It just got to where it was offline more than it was on, so we stopped using it. Not a big deal as I’m home 24/7 these days, but when we start traveling again, I’ll want something in place.

  • silvaseeker Silvaseeker (@silvaseeker) reported

    @ArloSmartHome Things get lost in translation when talking to Arlo support for cameras. I asked to speak to someone else, the tech person refused. Could not understand his accent & he talked too fast. Bad first impression of Arlo.

  • kbischer Karen Bischer (@kbischer) reported

    @ArloSmartHome Hi there - I am having trouble with all three of my Essential Spotlight Cameras. The app says they are offline, but the internet is working. I've tried all your troubleshooting options and they still don't work. I emailed last night but have not gotten a response.

  • arkansas Jack Pate (@arkansas) reported

    @ArloSmartHome Arlo base station switches to the same wifi channel of adjacent router no matter what. This is idiotic and fundamentally broken. Please fix.

  • rakery81 Re-Anna (@rakery81) reported

    @punchpunch @ArloSmartHome Here to say I've had the same problem. Looks like there are a lot of people not happy with their so called support

  • CSmyth2020 Curtis Smyth (@CSmyth2020) reported

    @ArloSmartHome Your company is garbage. I get no support when things stop working and you only have chat bots that don’t help. Not recommending this company to anyone! #terriblesupport

  • enhall1985 NateTheGreat (@enhall1985) reported

    @ArloSmartHome I just wanted to stop by and say, after 4 years of Arlo and multiple upgrades I realize your systems are absolute **** in all caps. So much is missed if I didn’t have multiple cams in the same area I would never have known. BE WARNED, DONT BUY THIS JUNK.

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