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Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perkasie, PA 1
New York City, NY 1
Salzgitter, Lower Saxony 1
Fort Wayne, IN 1
London, England 1
Salinas, CA 1
Smyrna, TN 1
Denver, CO 1
Sanford, NC 3
Schnecksville, PA 1
Phoenix, AZ 1
Franklin, TN 1
Longmont, CO 9
Lannion, Brittany 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Paris, Île-de-France 3
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • Richardpagano10
    Richard pagano (@Richardpagano10) reported

    @ArloSmartHome Im reaching out for support and feel bad I have to throw the whole Arlo team under the bus to gain it.

  • Pinstripe_Blue
    Pinstripe-Blue (@Pinstripe_Blue) reported

    @ArloSmartHome I get a country restricted page when trying to login to your web site

  • wade2305
    Wade (@wade2305) reported

    @ArloSmartHome I can’t purchase a subscription because your website is garbage and full of glitches. My $400 cameras are dummy cams now. I need a refund because you won’t support my camera after the trial period ended. Case number 42998053. Your IT department can’t even help

  • JenVesp
    Jen Vesp (@JenVesp) reported

    @ArloSmartHome what is going on? Every time I try to view videos both the app and your website kick me back out to the login page. Starting to wonder if I should've purchased @ring.

  • Tenbear24
    TenBear (@Tenbear24) reported

    @ArloSmartHome Worse cameras ever made! Do not buy! Cameras constantly go out with no phone number for customer service to help.

  • k_flowers2022
    Katherine (@k_flowers2022) reported

    @ArloSmartHome Already Tried your customer service. I was just out of one year so they told me nothing they can do, so been throwing them in the garbage where they belong and switching to ring. No one waster your money on Arlo!!! I spent a grand on the Arlo ultras and they are overpriced junk!

  • Jazzyt747Tony
    Tony Green (@Jazzyt747Tony) reported

    @ArloSmartHome Nothing smart about the Camera App that doesn't work. You can't log into it been down for days. So what's the use of having this sketchy camera system that you can't access.

  • AbsolutLiss
    Samm🖤 (@AbsolutLiss) reported

    @ArloSmartHome I have gotten back to y’all and no response, but I did as y’all asked and still had the same problem

  • dbeaumont266
    David Beaumont (@dbeaumont266) reported

    @ArloSmartHome Thank you Arlo support for a great support experience with your chat support team. I explained the problem and sent a couple of screenshots. Yvonne determined a defect and facilitated in getting the RMA submitted for a replacement. #customerserviceisreal

  • flemmyspankins
    baby this is keke palmer (@flemmyspankins) reported

    @ArloSmartHome going on day 3 of zero help from support chat/tickets about our doorbell that can’t properly record videos without freezing or malfunctioning. Technical support is absolutely awful. How is someone supposed to resolve an issue with your cameras?

  • Richardpagano10
    Richard pagano (@Richardpagano10) reported

    @ArloSmartHome Making me reset the camera and the next day it was flat and not working. I feel like I been robbed twice, once with the robbery and now with the subscription and support. The support team keeps on bring me around in circles hoping I will disappear.

  • garyigrad
    garyg (@garyigrad) reported

    @ArloSmartHome the phone number on the support link from the web site is not in service. The live chat could not help. Is ARLO still in business and supporting their products? Help????

  • HammyPics
    ARImages (@HammyPics) reported

    @ArloSmartHome getting an internal server error when trying to login to my account on your desktop site.

  • SmartHomeGear
    My Smart Home Gear (@SmartHomeGear) reported

    @ArloSmartHome Hello. I have a problem w/ my security light hub that shows up in my wifi, but no longer shows up in the app under base stations/hubs. I've tried reconnecting ( add new device, etc) and I can't get it on my wifi - likely because it's already there. Thoughts?

  • ITmagiK
    ITmagiK (@ITmagiK) reported

    @ArloSmartHome Been on "chat" about an issue for nearly 30 minutes about an issue with an arlo charging cable and the arlo floodlight. Purchased 25', over priced, exterior arlo charging cable which is not charging the arlo floodlight camera! #CustomerService #CustomerExperience

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