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Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 15
Sarreguemines, ACAL 1
Brisbane, QLD 1
San Jose, CA 1
Westlake, OH 1
Denver, CO 1
Lyon, Auvergne-Rhône-Alpes 1
Schwerin, Mecklenburg-Vorpommern 1
Mülheim, NRW 1
Viersen, NRW 1
Frankfurt am Main, Hesse 1
Fockbek, Schleswig-Holstein 1
Neuchâtel, NE 1
Aurillac, Auvergne-Rhône-Alpes 1
Perkasie, PA 1
New York City, NY 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • MikeWoslager
    Mike Woslager (@MikeWoslager) reported

    @ArloSmartHome I bet you don’t even have the proper manual for these cameras. Arlo trash!

  • CreationsRoss
    RossCreations (@CreationsRoss) reported

    Dude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far

  • JaszlynF
    Jaszlyn Fennelle (@JaszlynF) reported

    @ArloSmartHome Why is it so hard to get help ? It seems so many people are having trouble with battery problems and I need help ! You have to have a subscription to receive live support ? My cameras don’t work !

  • AmericanMadeCPM
    AmericanMade (@AmericanMadeCPM) reported

    @ArloSmartHome What a difficult time I have had with any customer support from Arlo. It’s been terrible. 17x trying to update a firmware update with an existing camera. On the phone an hour. Had to buy a new camera. Absolutely terrible experience.

  • YoungloveJulie
    Julie Younglove (@YoungloveJulie) reported

    @ArloSmartHome has the worst customer service in the world. no phone number, and no live agent in chat. a bot that circles you into nowhere. and all i want is to cancel my account so i stop getting "important updates" for products i no longer own. frustrated af.

  • jordanmhaywood
    Jordan M. Haywood (@jordanmhaywood) reported

    @ArloSmartHome After >1 year of problem free use, my Arlo Wire-Free Video Doorbell (ADV2001) stopped working & chime box makes loud humming noise. No online support for products w/o subscription (tried the chat function - did not work). HELP @ArloSmartHome

  • JasonBrobbate
    Jason Abbate (@JasonBrobbate) reported

    Love how it takes over 3 weeks for @ArloSmartHome to get back to me to fix my geofencing issues. ‘We have to escalate this to a higher level’ You need to fire your development team and stop outsourcing your help to India who just read scripts. Fix your trash

  • TungenGasche
    Tungen Gasche (@TungenGasche) reported

    @ArloSmartHome How many times an hour does an "unexpected error" have to occur before it's not "unexpected" any more?

  • alex__0113
    Alex (@alex__0113) reported

    @ArloSmartHome Where do I start… •Your 6month battery claim appears to be more like 1 week •you have more or less double your CVR prices • Why can CVR not be locally stored • I can’t view my cameras live on a laptop • poor customer service Poor company. Would never choose again

  • Wowzzr
    Wowzr (@Wowzzr) reported

    @ArloSmartHome EOL email glad I switched to reolink years ago! **** #reolink

  • shaunvssheep
    Shaun Verses Sheep (@shaunvssheep) reported

    @ArloSmartHome App is not muting notifications on IOS... Please fix... No matter how many times I press "mute notifications" in arlo app, it still sends them...

  • laurakwhiteside
    Butters Mom (@laurakwhiteside) reported

    @ArloSmartHome @Pocketlint Hey, arlo how can I get a hold of a life person... I have tried every route and cannot get anyone to help me on my arlo back online. And you offer a phone number, which just happens to be one number short of an actual phone number. Can you please give me a number ? I need help.

  • ScottyWitte
    Scott 🌻 (@ScottyWitte) reported

    @ArloSmartHome It’s normal to be frequently, randomly logged out of the Arlo app. But now, this time, I’m unable to log back in. No reason or error given. I’m assuming the people that run this company don’t use their own products.

  • Hurleys96
    Hurleys (@Hurleys96) reported

    @CreationsRoss @ArloSmartHome Stop at a red light but be 10 cars back. Be the passenger to get out walk down to the red because it’s faster than waiting

  • VidaCustom
    Vida Custom Designs (@VidaCustom) reported

    @Typicallypanda @ArloSmartHome Not sure people would want to trade in and pay a difference for any newer products only to have it repeat down the road. #Arlo

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