Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1
Delray Beach, FL 1
Miami, FL 1
Marseille, Provence-Alpes-Côte d'Azur 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • Johnboy7141 Dude77 (@Johnboy7141) reported

    @ArloSmartHome @HomeDepot Your support system is absolutely horrible. This is the 2nd time I've had to contact Arlo and the 2nd time I've have to jump through hoops to get support. I've wasted hours of my time trying to get a resolution to my problem!

  • sonbaetaekwondo 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported

    @ArloSmartHome Well you can if the doorbell actually works and the batteries don't drain in a day . Then you refuse to look into the problem #poorcustomerservice

  • Rob11Kev Kevin Robles (@Rob11Kev) reported

    @ArloSmartHome This has been the worst customer service experience ever, also my first time using Arlo and I am extremely disappointed, they should be out of business.

  • notjohnlee notjohnlee (@notjohnlee) reported

    @ArtemR @ArloSmartHome @mbmcrae The freedom of wireless devices means they can go anywhere. It’s a glaring omission to not offer an elegant power source accessory so people don’t have to climb a ladder regularly to charge it. Plus accidentally changing the framing is bad if you have activity zones

  • jocnav Jocelyn (@jocnav) reported

    @ArloSmartHome I am a loyal new customer and I need to complete a return. The terms are 30 days and I am out 7 days and you won't allow the return. This is poor customer service.

  • inna_jolie InnaNessy (@inna_jolie) reported

    @ArloSmartHome i purchased a year ago almost not even using it and it is broken. I spen so much time on the phone just to hear that you cant help me! so its 300$ one year use only piece of shirt

  • HelenRaw62 Helen (@HelenRaw62) reported

    @ArloSmartHome We bought 3 external cameras in May 2018 however 1 has stopped working. Technical guys told us it’s broken and we need to buy new as out of warranty. So that another £180 after only 32 months! Contact form completed but ignored by Arlo. #terriblecustomerservice

  • tiggyboos Tiggy Boo (@tiggyboos) reported

    @ArloSmartHome @mbmcrae @CES Great another shoddy product that tech help won't be able to sort like last 3 sets of cameras that record when they feel like it!

  • Johnboy7141 Dude77 (@Johnboy7141) reported

    @ArloSmartHome Your support system is absolutely horrible. This is the 2nd time I've had to contact Arlo and the 2nd time I've have to jump through hoops to get support. I've wasted hours of my time trying to get a resolution to my problem!

  • stasiakay stasiakay (@stasiakay) reported

    @ArloSmartHome I received a wired video doorbell for Christmas. Since I installed it have not been able to get smart alerts. I have been trying to get help from support. Nothing. No answers. No help. Nothing. Terrible.

  • sheltonjb Shelt (@sheltonjb) reported

    Ffs! @ArloSmartHome drives me bloody mental!!! It NEVER WORKS i have to restart my base hub about 20 times a day, it’s absolute ****. Please everyone never buy a #arlo product it’ll send you loopy. #ArloDumbHome

  • robbiekrnz Robbie (@robbiekrnz) reported

    @sonbaetaekwondo @ArloSmartHome Oh, your having this problem too? Good to know

  • shinymachine Brandon (@shinymachine) reported

    Be aware that @ArloSmartHome has terrible support. You will be dragged along. You will be asked to do things like "turn your phone on and off for 2 minutes".

  • SuJeffrey Jeffrey Su (@SuJeffrey) reported

    @ArloSmartHome your Arlo pro base stations stop working after two years??? Support says they can’t do anything else to help...

  • QuintusPre QuintusPre (@QuintusPre) reported

    @ArloSmartHome Reboot of the Arlo hub solved the problem. Cameras back in #HomeKit. Any timetable on when the doorbell will get the firmware update to be exposed to #HomeKit ?

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