Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perkasie, PA | 1 |
| New York City, NY | 1 |
| Salzgitter, Lower Saxony | 1 |
| Fort Wayne, IN | 1 |
| London, England | 1 |
| Salinas, CA | 1 |
| Smyrna, TN | 1 |
| Denver, CO | 1 |
| Sanford, NC | 3 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Longmont, CO | 8 |
| Lannion, Brittany | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Paris, Île-de-France | 3 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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beth (@beth_fennell) reported@ArloSmartHome my app keeps saying the server is down so I can’t view any of my footage from today. Is this an issue your side or mine?
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Alison Grube (@aligrube) reportedDo not use Arlo security camera system! Arlo is still unable to cancel or suspend my services and stop billing me as asked and almost 2 weeks later still won’t connect me with a human to help!@ArloSmartHome every day you are making this harder on me.
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Brazen Iron (@BrazenIron) reported@ArloSmartHome cameras are trash.
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dwitb (@dwitb) reported@ArloSmartHome iOS app says I’m offline but the lights on the base say otherwise.
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tjroberts04 (@tjroberts04) reported@ArloSmartHome you’d think when you’re having trouble with cameras that were pretty expensive that I could find somebody to talk to not just a robot.
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Alison Grube (@aligrube) reported@ArloSmartHome You system and customer service is terrible! I’ve been trying for almost 2 weeks to cancel my subscription with you and I can’t get in contact with a human to help and you’re even accusing me of not having a system and that I don’t have an account but yet you’ve been billing me!
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SelimBingol (@SelimBingol) reported@ArloSmartHome upgraded my iphone and now the app doesn’t work. Customer service is no help. Cameras are useless now.
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Q (@QIs4Quantum) reportedSecurity System on Oct 21 2022. As such, I am encountering blank pages when I try to pull up a number of web pages Please fix the damage you’ve allowed them to do to my iPhone within 48 hrs or I’ll switch my browser Thank you @AppleSupport @ArloSmartHome @Xfinity
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Alison Grube (@aligrube) reported@ArloSmartHome It has been three weeks and you still haven’t resolved my case or put me in touch with a human to help me yet I still get email almost every night from you.
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Alison Grube (@aligrube) reported@Fatima905769962 @ArloSmartHome I’m having similar and terrible problems with Arlo it’s been three weeks now and they haven’t put me in touch with a human to help me. In the end I had to call my credit card company and block them from taking my money and I’m getting a new system.
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Alison Grube (@aligrube) reported@ArloSmartHome There is no relaxing with you when I can’t get a person on the phone to help me with the fact you’re billing me for something I don’t use and you can’t find my account. Daily I’m getting new emails about things that you think I have done wrong so that you can’t stop billing me.
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Alison Grube (@aligrube) reportedHey @ArloSmartHome ! Your customer support is terrible and the fact that it’s taking me over a week to try to talk to a human and I keep getting different robots to not help me is terrible. You’re charging me monthly and telling me I don’t have a subscription that you can cancel.
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Alison Grube (@aligrube) reported@ArloSmartHome The customer service for this company is terrible!!!!
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✖️Tony Berg and 1635 others (@BergTonyXbox) reported@ArloSmartHome so disappointed with you guys. Both my cameras won’t connect. Yes they are a little older but just because I don’t pay a monthly subscription you guys refuse to help me with my product. Shame on you. Time to switch to a different company.
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lɐɹǝH (@herali4) reported@Vico__h @ArloSmartHome Following… Same issue
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