Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 15
Berlin, Land Berlin 3
Paris, Île-de-France 2
Clinton Township, MI 2
Wiesbaden, Hessen 1
Bakersfield, CA 1
Detmold, NRW 1
Belfair, WA 1
Gardena, CA 1
Toronto, ON 1
Mar, ON 1
Bellevue, WA 1
Phoenix, AZ 1
Ashburn, VA 1
Los Osos, CA 1
Leavenworth, KS 1
Amiens, Hauts-de-France 1
Washingtonville, NY 1
Wantagh, NY 1
Sydney, NSW 1
Lausanne, VD 1
Somerset, PA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • NotAppropriate2 Do The Right Thing (@NotAppropriate2) reported

    @ArloSmartHome - My Arlo Go camera (first version) batteries have been draining very quickly in the past month or two. Is a bad firmware update responsible for this?????

  • go_parity Grant OParity (@go_parity) reported

    @ask_Arlo @ask_Arlo @ArloSmartHome WHY does the computer say the devices are offline, but yet on my phone everything is working? This is an ongoing problem, please fix this. Not every customer uses just the phone app! 😡

  • Tenbear24 TenBear (@Tenbear24) reported

    @ArloSmartHome Do not buy Arlo cameras. You will never get in touch with customer service & cameras will break after 1 year. Every single camera will have something go wrong. - sensor goes bad - won’t connect to internet - software will not show features after a while #ConsumerReports

  • chrisjworth Chris Worth, MSc, RN, NIP (@chrisjworth) reported from Ticknall, England

    @ArloSmartHome your chime 2 is a rip off. Cannot install it despite trying for hours even with you’re “customer support”. Terrible product and service

  • CryptoZooGuard Winterboarder (@CryptoZooGuard) reported

    @ArloSmartHome i got 2x Pro4 cams that show offline. One is still sending alerts and video. The other can’t detect it after trying to fix it. Can’t find any help just robots.

  • cleavel09 Lee Cleaver (@cleavel09) reported

    I cannot explain how bad of an experience we are having with @ArloSmartHome. Absolutely terrible.

  • themaster727 themaster (@themaster727) reported

    @ArloSmartHome hello I'm having an issue with my wirefree door bell. No matter what I do I can't get motion alerts on my phone, echos, Nests or my Arlo Chime. Door bell ringing is working and motion alerts work on all my other Arlo cameras!

  • SMisenplace SMisenplace (@SMisenplace) reported

    @ArloSmartHome Your cameras are good but your customer support is garbage. I just bought the Ultra2 bundle this week and can't get it to connect. In order for me to talk to someone, I have to subscribe? I'm not paying you for service if I don't even know if your product works!

  • wladmir_k Wlad Kocerka (@wladmir_k) reported

    @ArloSmartHome - For the last few months I've been trying to renew my subscription. I've tried to contact support, but all they know is to ask me to clear my browser. Can I get real help here please?

  • go_parity Grant OParity (@go_parity) reported

    @ask_Arlo @ArloSmartHome WHY does the computer say the devices are offline, but yet on my phone everything is working? This is an ongoing problem, please fix this. Not every customer uses just the phone app! 😡

  • AdamZ Adam Zuckerman (@AdamZ) reported

    @ArloSmartHome, Arlo email support is a joke. They're now telling me I need to return a camera I bought last week and rebuy it to get a discount they're offering on a new camera b/c their support didn't reply to a warranty request ticket when a broken camera was under warranty.

  • SmartHomeGear My Smart Home Gear (@SmartHomeGear) reported

    @ArloSmartHome Hello. I have a problem w/ my security light hub that shows up in my wifi, but no longer shows up in the app under base stations/hubs. I've tried reconnecting ( add new device, etc) and I can't get it on my wifi - likely because it's already there. Thoughts?

  • No_Mattic No_Mattic (@No_Mattic) reported

    @ArloSmartHome why have my cameras been down all day? Why no outage notification via email or the app? Im still within the trial period of your paid service, this is not a good look.

  • JAMES91133 JAMES BAILEY (@JAMES91133) reported

    @ArloSmartHome don’t buy this. I bought a unit that was defective. I have been trying to resolve thru chat help for over a month. Spending hours on the chat. And still no resolution and no real attempt to resolve the problem. Just tonight the customer service just disconnected.

  • HarriettOToole2 Harriett O'Toole (@HarriettOToole2) reported

    @ArloSmartHome What's up with the 'appearing offline message?' I see status that it affects devices connected to wifi...any ETA on fix?

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