Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 4 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Rich Adams
(@RichDAdams) reported
@ArloSmartHome App is allowing me to select, then it just gets stuck or I have to deselect geofencing every day for it to recheck my GPS location. No error message, just nothing working properly. Will contact support tomorrow, thanks.
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mypifi
(@mypifi) reported
@ArloSmartHome seriously I'm getting fed up coming home to find my cameras are offline, I have no confidence in your system and I'm on a subscription with yourselves. Really poor. Why not let the customer choose if they want an update and more importantly be there when it updates
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Dave, Not Dave
(@davidcouncil) reported
@ArloSmartHome It is the same issue on your forums since 2018. Cannot drag cam from inactive to active. Now my smart notifications are off, and I get 100 notifications a day, and my battery dies in 2 weeks. Cannot ignore cars or animals.
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MeanestMomOnTheBlock
(@MMomOnTheBlock) reported
. @ArloSmartHome switching to @ring today Bait & switch sales tactics ruined it 4 me. Waited weeks for CS to return inquiry Would help if agents had language skills
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Rachael Eckardt
(@rachaeleckardt) reported
@ArloSmartHome our baby monitor is unable to be found during set up. We just moved and don’t have original QR code. Can you help?
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Paul B.
(@BonefishPaul) reported
@ArloSmartHome Suddenly stopped receiving notifications on iOS app. Problem began with latest app version 3.0.1. Kind of important to have notifications. When will this be fixed?
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🗣️ citizenswain 🗣️ (she-her-YO!)
(@citizenswain) reported
@ArloSmartHome @mbmcrae @reviewed i have just spent 45 minutes on the phone trying to get help with my Arlo account from someone who has only confused me 1000x more than I was when I called. Why are you farming out your customers service to non-english speakers? it's ludicrous. problem NOT resolved.
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Jose Gonzalez
(@JoseDotGonzalez) reported
@mbmcrae @ArloSmartHome I have tried it and it never seemed to work for me. It might be user error though. Ill test it again tonight.
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Roberto
(@bob_in_atlanta) reported
@ArloSmartHome I’m having trouble with a camera and I’m trying to get through to Support. I finally got into chat and got the message “Chat terminated by agent.” What gives?
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Matt Michalko
(@Michalko) reported
@ArloSmartHome So how do I avoid this from happening? It was fine for the first 5 or so months I had it and once I had to recharge something seems to have changed and it drained in literal days. Don't activity zones help here?
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Ned Mollison
(@nedmollison) reported
@ArloSmartHome - same contact issues as other tweeters. Trying to subscribe but web, chat, and phone have not worked for days. Please help me give you money & save more nighttime wildlife recordings! (Related: no more subscription reminder emails needed.)
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Gerardo
(@airfish777) reported
@arlosmarthome Very Poor customer service, I've submitted a support request through the Arlo App since I'm not able to see my library videos any more, I have voiced my discontent but not response from Arlo.
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Gerardo
(@airfish777) reported
@tron1con @ArloSmartHome I'm running on to the same issue, once the subscription period ended (I never signed up for the subscription) Very frustrating
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Jessica
(@jessica_xls) reported
@Cole_Hamzat @DataTechSpace @ArloSmartHome Hey Cole. No problem. Pls use the contact form on my website to send a mail about what you need information on. Not sure if you did already as I saw a couple of mails come through this morning.
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markfriedler
(@markfriedler) reported
Hey @ArloSmartHome love the video doorbell but changing WiFi networks is almost impossible. The doorbell WONT scan the QRcode and there’s no work around. The support is terrible. No answer on phone. Help please