Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Longmont, CO | 5 |
Toronto, ON | 3 |
Bend, OR | 3 |
Frankfurt am Main, Hessen | 2 |
Hamburg, HH | 2 |
Schwarzenbek, Schleswig-Holstein | 2 |
La Marque, TX | 1 |
Gainesville, FL | 1 |
Jensen Beach, FL | 1 |
Lyss, BE | 1 |
Las Vegas, NV | 1 |
Winsen, Lower Saxony | 1 |
Coppell, TX | 1 |
Lindenhurst, NY | 1 |
Campbellsville, KY | 1 |
Olympia, WA | 1 |
Philadelphia, PA | 1 |
Columbus, OH | 1 |
Braunschweig, Lower Saxony | 1 |
Kevelaer, NRW | 1 |
Missoula, MT | 1 |
Dallas, TX | 1 |
Monheim am Rhein, NRW | 1 |
Aurora, CO | 1 |
Tehachapi, CA | 1 |
Tourcoing, Hauts-de-France | 1 |
Cergy, Île-de-France | 1 |
Cozumel, ROO | 1 |
Kīhei, HI | 1 |
Düsseldorf, NRW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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George Wyatt (@gw_wyatthealth) reported
Spent 1 hour on chat with @ArloSmartHome and they tried to blame their hardware problem on the new modem when everything else works fine with the modem. #poorcustomerservice I do not recommend them. Try #Google or #Amazon first.
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Tim Larts (@telny1) reported
@ArloSmartHome These cameras are garbage if you’re not a subscriber. They will only pick up cars going by
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Patchey04 (@Patchey04) reported
@ArloSmartHome @amazon @ArloSmartHome love my Arlo cameras from over the years but the green screen issue on my brand new ultra 2’s needs to be fixed. When video records it’s just a green screen 40% of the time. Arlo support hasn’t reached out to me in days since I provided all the info. #badsupport
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Trump WON! (@DixieLadyBR549) reported
@ArloSmartHome Arlo security cameras work great - ONE MAJOR PROBLEM with/Arlo package is inability to change the sound on notifications!! Great cameras, but at 2AM when we’re asleep & someone is on our property, we need a better ALERT sound. We need something loud enough to wake us up!
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J (@jweiss89) reported
@ring I've had a Ring Doorbell for over a week now with a known issue that won't connect or function at all. Your tech support has consistently failed to send out the replacement unit they promised. Which of your competitors should I buy from? @googlenest @ArloSmartHome
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Vanessa Martinez (@Nessietown) reported
@pedroatamayo @ArloSmartHome Yes! I’ve been saying this. I have been working on the same issue since February
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Justice_country_over_party (@c_h3rdz) reported
@ArloSmartHome as soon as I mentioned I was going to contact corporate, the issue was resolved on the baby cams! Wtf is watching besides the parents?
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Boyettec316 (@boyettec316) reported
@ArloSmartHome your cameras are the worst. It goes offline for no reason, then I have to troubleshoot and waste my time on the phone, only for this issue to happen all over again the following month. EVERY MONTH. It’s a useless security because it’s offline
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Trushift (@trushift) reported
@appleinsider I wouldn't be recommending anything from @ArloSmartHome - Arlo / HomeKit has been broken and still no fix. Can't use Arlo cameras on apple HomeKit
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Steven R. Baker (@srbaker) reported
If you’re thinking about getting @ArloSmartHome video stuff, don’t. The hardware is unreliable. The software is complete garbage. I have never been so unhappy with a product. It’s worse than having nothing.
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Kelvin Peña (@NYvoyager) reported from Lake Worth, Florida
@ArloSmartHome Arlo app randomly logs me out of my Arlo account. This is effectively a design flaw because maintenance men went in my apartment and no video was recorded when it should have because I’m using geofencing and I was not home! If this continues I want a refund
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Kyle Allan (@KyleAllan) reported
@bachovski @ArloSmartHome Same issue, should this not be a priority?
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PenAkimbo 🏳️🌈 (@Penfanackapan) reported
.@ArloSmartHome Hi, I lodged a support claim via the app incl screenshot. Thought issue was fixed. Two days later the support claim has been deleted from my account & my camera will no longer connect. Why has someone blocked my camera id? This isn't okay behaviour.
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Suzie Ellis (@MsSuzieEllis) reported
@ArloSmartHome @amazon I HATE using a, "2 STEP LOGIN". I have a password. If I am REQUIRED to use this stupid 2 STEP SYSTEM I will trash these cameras & buy a whole new system from another company. Does anyone know how to DISABLE this stupid feature??? I should be able to decide if I WANT it or not!
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Justice_country_over_party (@c_h3rdz) reported
@ArloSmartHome What if that had been a HUMAN intruder? Luckily, I didn’t dismiss the alerts even though we have pets. Who do you have accessing the feeds besides parents? As soon as I made a comment out loud about contacting Corp., the issue was miraculously resolved!