Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 7
Cary, NC 2
New York City, NY 2
Berlin, Land Berlin 1
Hamburg, HH 1
Kiel, Schleswig-Holstein 1
Selb, Bavaria 1
Gevelsberg, NRW 1
Greater Sudbury, ON 1
Vancouver, BC 1
Cumming, GA 1
Piscataway, NJ 1
Richmond, IN 1
Frankfurt am Main, Hessen 1
Toronto, ON 1
Adelaide, SA 1
Bolivar, MO 1
Los Angeles, CA 1
Cáceres, Extremadura 1
Paris, Île-de-France 1
Kuala Lumpur, KUL 1
Atlanta, GA 1
Greenville, SC 1
Ballerup, Region Hovedstaden 1
Langenfeld, NRW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • LoudMouthTre Tre (@LoudMouthTre) reported

    Man @ArloSmartHome has the worst camera systems. Swear I spend more time changing batteries than anything else

  • LandL2018 L and L (@LandL2018) reported

    @ArloSmartHome I am helping an elderly neighbor put up his cameras with your mobile service. Some came with arlo sim and a few didn't. We can't seem to get anyone to help us. We need sims to activate the other cameras. Some guidance would be great. Were to buy?

  • dylancarney Dylan Carney (@dylancarney) reported

    @ArloSmartHome We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless... #arlosmarthome

  • dylancarney Dylan Carney (@dylancarney) reported

    @ArloSmartHome We were burglarized last night and that video is on our Arlo Essential, but we can't pull it from the cloud because of a glitch, and can't get through to support either. Police asking for the footage. Can you please help? If not, this product is sort of useless...

  • Invyism Invy (@Invyism) reported

    @TeamKnowhowUK @ArloSmartHome @curryspcworld There are several DMs that have been ignored. I have now cancelled the order and submitted an INR request to paypal. Worst customer service I've ever dealt with, never again.

  • erica_l_perry Erica P (@erica_l_perry) reported

    @ArloSmartHome put through a service request on Sunday and still waiting on a reply. Can't get our cameras or base to connect through the app or online. How can I get help?

  • Zacctastic Zac (@Zacctastic) reported

    Trying out some @ArloSmartHome Ultra 2 cameras. Can’t connect to HomeKit with “unauthorized accessory”. Tried factory reset. No go. Now trying live chat help.

  • jackdingley4 jack dingley (@jackdingley4) reported

    @chimpiemunki @TeamKnowhowUK @ArloSmartHome Me too ! They respond quick enough if you leave a bad word but the minute you want you problems solved they go silent again. My patience has run thin been trying to resolve this for a week now, and Rory wanders why we are angry

  • gasolineglamour GASOLINE GLAMOUR (@gasolineglamour) reported

    just waited on @ArloSmartHome chat for 35 mins after being told I was next in line for an agent it then says no agents avail end chat. wtf #arlo

  • carroll_walcy walcy.carroll 😎 (@carroll_walcy) reported

    @ArloSmartHome Horrible support from Arlo today. I’ve been a early adopter since 2014 back before the split from NetGear. There was an issue with my account which I didn’t realize until Saturday and which Arlo said I had two days to correct the issue so I call Monday.

  • Chick3nDinn3r Mark (@Chick3nDinn3r) reported

    Forgot to mention this all started because I had a package stolen and the 2 @ArloSmartHome pointed at it were both not working so they serve literally no purpose. Other than to give my ladder a workout when I have to get it out to resync or charge the things.

  • Chick3nDinn3r Mark (@Chick3nDinn3r) reported

    If you were maybe thinking of purchasing an @ArloSmartHome product for someone for the holidays, maybe run far far FAR away. On top of all 3 of my cameras now not working, customer service just said "no refunds" and ended our conversation.

  • hscox030 Sean Cox (@hscox030) reported

    @ArloSmartHome @IFTTT I have a rule: If a @smartthings switch turns on Then arm an Arlo cam Problem is my Arlo Q cam isn’t arming I have another to disarm. I deleted the rules in IFTTT then created new but they still aren’t working. It used to work but no longer. Any help guys?

  • Km7D Kevin. (@Km7D) reported

    @ArloSmartHome Hi, I just purchased a Arlo Pro 2 to replace another base station that went bad. It doesn’t look like I can get my older cameras to record unless I have a subscription, but I should get 7 days free, correct?

  • S_Potter_ Samantha Potter (@S_Potter_) reported

    @ArloSmartHome award for worst customer service goes to you! Congratulations 🙃

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