Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 9 |
| Perkasie, PA | 1 |
| New York City, NY | 1 |
| Salzgitter, Lower Saxony | 1 |
| Fort Wayne, IN | 1 |
| London, England | 1 |
| Salinas, CA | 1 |
| Smyrna, TN | 1 |
| Denver, CO | 1 |
| Sanford, NC | 3 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Lannion, Brittany | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Paris, Île-de-France | 3 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Higham (@rl_chris_higham) reported@WHG17 @ArloSmartHome @omlet here - gerbils never even made an attempt... our black ninja hamster has trouble written all over him
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Briek (@bweeek) reportedlmao @ArloSmartHome your service is trash
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vivi (@vivianjens) reported@ArloSmartHome put in fresh recharged batteries…I’ll let you know when they go offline. Won’t be long..🥴
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Steven B \m/ \m/ (@frizzlefry2) reported@ArloSmartHome hey Arlo. I bought 3 cameras for home security before we traveled. They lasted two days before all 3 went offline and now it seems I have no way to remotely get them back online. Awful
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Varun (@mxms533) reported@ArloSmartHome you have been charging me $10 a month for over a year, even though I don't have any Arlo products/subscriptions. I am told that I'm not allowed to talk to an agent. Previous cases to resolve this have failed (42300315,41812070,42299335). Help.
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Omlet UK (@omlet) reported@rl_chris_higham @WHG17 @ArloSmartHome Oh wow, I have not heard of this happening before, what a naughty little hamster. Please do let us know if there is anything we can help with. Omlet Team
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JF (@ajkwestcoast) reported@ArloSmartHome my new camera is not working. Support sent out the wrong replacement. Now they are not fixing the issue. Help!
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Eric Garcia (@EG206) reported@ArloSmartHome broken doorbell camera after 6 months and need help. Chat option is BRUTAL and phone number disconnects. Need to talk to someone - HELP!
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Chris Briggs (@confusedmatrix) reported@jbrooksuk @ArloSmartHome Another vote for @EufyOfficial from me. Battery can be an issue when using with HomeKit though
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Catherine 🌻 (@xcatherineex) reported@ArloSmartHome the issue each time. They are claiming the cameras no longer work do to my wi-fi. The cameras were connected to the SANE WiFi for TEN MONTHS before this issue occurred. There were no changes made to our network.
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Ben Walter (@BenjaminGWalter) reported@ArloSmartHome Just an terrible install experience. I’m having issues and cannot contact support. #fail
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Chris von Krogh (@cjvk) reported@ArloSmartHome Our experience is when the internet goes out, the battery drains very quickly. Is this a known issue, and is there any way of mitigating?
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Shiba Inu Token (@ShibaInuCoin13) reported@ArloSmartHome Why is your product and customer service so garbage? We pay far too much for a crappy experience. EVERYONE that uses your products have the same complaints. Super long delay for motion alerts, if you even get the alert. LONG delay for live stream.
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Chris (@mrchrxs) reported@ryangjchandler @jbrooksuk @ArloSmartHome Apparently even if Eufy servers are down, you can’t view the recordings on the base. We just went with Eufy because of price and HomeKit.
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Line 🤍🖤 (@MiHawkeye) reported from Northview, Michigan@ArloSmartHome I’ve had Arlo for years.. have upgraded models twice. Recordings just randomly stopped working yesterday.. Internet connection great, all armed, all three cameras don’t work… and say online. I can only talk to a virtual bot? Terrible customer service.
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