Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 3 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Winter Haven, FL | 1 |
| Port Huron, MI | 1 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Pinstripe-Blue
(@Pinstripe_Blue) reported
@ArloSmartHome I get a country restricted page when trying to login to your web site
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Wade
(@wade2305) reported
@ArloSmartHome I can’t purchase a subscription because your website is garbage and full of glitches. My $400 cameras are dummy cams now. I need a refund because you won’t support my camera after the trial period ended. Case number 42998053. Your IT department can’t even help
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Lee Cleaver
(@cleavel09) reported
I cannot explain how bad of an experience we are having with @ArloSmartHome. Absolutely terrible.
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Richard pagano
(@Richardpagano10) reported
@ArloSmartHome I'm actually really disappointed with this camera.2 of my cars were broken into and the Arlo floodlight camera didn't record anything. The event happened 2-4 meters aways from the camera it self.Trying to find support from the Arlo support team has made my whole experience worse
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David Beaumont
(@dbeaumont266) reported
@ArloSmartHome Thank you Arlo support for a great support experience with your chat support team. I explained the problem and sent a couple of screenshots. Yvonne determined a defect and facilitated in getting the RMA submitted for a replacement. #customerserviceisreal
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Hoonsby
(@hoonsby) reported
Since customer service gets my office manager nowhere for the past 2 months, lemme try this. Hey @ArloSmartHome . You offer live 24 hour feeds with recording, but we both know that's a lie. If the camera isn't timing out, it's claiming to be offline. When we contacted you..
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Katherine
(@k_flowers2022) reported
@ArloSmartHome your equipment is garbage! Doesn’t even last a year! Water leaks into the system. Always buffers when trying to check on an alert. Save your money everyone and go with someone else. Arlo is the worst system around and I bought the high end one!!!!
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ITmagiK
(@ITmagiK) reported
@ArloSmartHome Been on "chat" about an issue for nearly 30 minutes about an issue with an arlo charging cable and the arlo floodlight. Purchased 25', over priced, exterior arlo charging cable which is not charging the arlo floodlight camera! #CustomerService #CustomerExperience
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Richard pagano
(@Richardpagano10) reported
@ArloSmartHome Im reaching out for support and feel bad I have to throw the whole Arlo team under the bus to gain it.
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3000 Love
(@spense_goblue) reported
@ArloSmartHome SOMEONE BETTER CALL ME. You have the WORST customer service on the planet. It has been over 2 weeks since I uploaded proof that you were double-charging me for over a year. You owe me a refund of over $240. I’m done with your **** products and your **** service.
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Cameron Schmidt
(@camsrams89) reported
@ArloSmartHome I have a security light that went completely dead and it won't charge. I've tried everything offered by your community/support articles but no luck. I don't want to subscribe just to get help to fix this issue. Please help
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ARImages
(@HammyPics) reported
@ArloSmartHome getting an internal server error when trying to login to my account on your desktop site.
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Jen Vesp
(@JenVesp) reported
@ArloSmartHome what is going on? Every time I try to view videos both the app and your website kick me back out to the login page. Starting to wonder if I should've purchased @ring.
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baby this is keke palmer
(@flemmyspankins) reported
@ArloSmartHome going on day 3 of zero help from support chat/tickets about our doorbell that can’t properly record videos without freezing or malfunctioning. Technical support is absolutely awful. How is someone supposed to resolve an issue with your cameras?
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MauiSunset
(@Mauisunset98) reported
@ArloSmartHome ur landscape view time lapse button on iPad iPad iPad does NOT work! Still! Are you ever going to fix it?