Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Denver, CO 2
Berlin, Land Berlin 2
Adelaide, SA 2
Elk Grove, CA 1
Seedorf, BE 1
Perpignan, Occitanie 1
Williamstown, NJ 1
Suwanee, GA 1
Miami, FL 1
Tarpon Springs, FL 1
Bellville, OH 1
Katy, TX 1
Clearfield, PA 1
New City, NY 1
Littleton, CO 1
Birmingham, AL 1
Toronto, ON 1
Preußisch Oldendorf, NRW 1
Warren, MI 1
Mulhouse, ACAL 1
Hachenburg, Rheinland-Pfalz 1
Marseille, Provence-Alpes-Côte d'Azur 1
Giesen, Lower Saxony 1
Magstadt, Baden-Württemberg Region 1
Albuquerque, NM 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • GreekGodJP GreekGod 🔙 FROM FORBIDDEN KINGDOM 🐉 (@GreekGodJP) reported

    @ArloSmartHome yall are killing me I fully reset 1 camera by disconnecting the battery to fix the auto motion recording one week and then the next week the other one stops working and I need to do the same thing...

  • RnBlaire McelroyBlaireRN (@RnBlaire) reported

    Pretty sure I'm done with @ArloSmartHome . Every time I have an issue they avoid responding or delay until the item is no longer under warranty. Time to look for a company who cares

  • JFB_Dupasta JFB (@JFB_Dupasta) reported

    @247_arlo @ArloSmartHome @ArloStuff your customer service continues to be the worst in existence. It’s been three weeks since I requested a base station replaced. I’ve performed troubleshooting far beyond what your entry level “technicians” reading script 1/3

  • Tenbear24 TenBear (@Tenbear24) reported

    @ArloSmartHome Do not buy Arlo cameras. You will never get in touch with customer service & cameras will break after 1 year. Every single camera will have something go wrong. - sensor goes bad - won’t connect to internet - software will not show features after a while #ConsumerReports

  • CryptoZooGuard Winterboarder (@CryptoZooGuard) reported

    @ArloSmartHome i got 2x Pro4 cams that show offline. One is still sending alerts and video. The other can’t detect it after trying to fix it. Can’t find any help just robots.

  • Tenbear24 TenBear (@Tenbear24) reported

    @ArloSmartHome Can’t see an owl on my Arlo cameras, because - one keeps shutting down - one the sensor doesn’t work - one actually works …..so Arlo cameras are a 66% failure for me. 😡😡😡😡😡😡

  • TheTopherToph1 TheTopherToph (@TheTopherToph1) reported

    Hey @NETGEAR can you do me a favor, and the rest of the world a favor, and just remove the broken *** geofencing feature from your useless stupid broken *** @ArloSmartHome app? Stupid useless ******* thing just sets it to arm no matter where ******** I am. Your developers suck

  • UrbanGem Shaquille Sunflower 🌻 (@UrbanGem) reported

    I wish y'all camera battery life wasn't so trash @ArloSmartHome

  • AluminumDeer 𐂂 (@AluminumDeer) reported

    @ArloSmartHome , what’s up with your device registration DNS server and the Security floodlight? Using the iOS app I’ve paired a doorbell, but can’t connect to the floodlight. The device joins the network and immediately fails to register. What’s up?

  • JFB_Dupasta JFB (@JFB_Dupasta) reported

    @247_arlo @ArloSmartHome @ArloStuff are even capable of comprehending and yet I’m still being given the run around as if I’m some kind of moron. I have done so much troubleshooting and pinpointed the issue to a faulty base station 2/3

  • JohnGearheart5 John Gearheart (@JohnGearheart5) reported

    @ArloSmartHome It's great for watching bugs and birds but it's not a very good security system. It does work some of the time. They have the worst customer support ever.

  • VulcanLogic2 VulcanLogic (@VulcanLogic2) reported

    @ArloSmartHome just bought Ultra 2 and the doorbell cam. Only setup instructions were to download the app and follow instructions. App just giving error messages. Customer service hung up on me 5 times. Worst customer service! Returning all to @BestBuy. #arlo #scuritycameras

  • 29happy29 Eddie Crider (@29happy29) reported from Hagerstown, Maryland

    @ArloSmartHome Been trying for weeks to get in touch with you about a spotlight problem with my camera to no avail...will not recommend your service to anyone if this is the way you handle customer service!!!!

  • VulcanLogic2 VulcanLogic (@VulcanLogic2) reported

    @GuySie This says $3 a month, the guy at @ArloSmartHome I spoke to was pushing packages for hundreds of $. When I asked about monthly, he only offered $15/month with $160 down. That didn’t seem right!… and still haven’t helped me set up my cameras. About to return them to @BestBuy

  • derekczhou Derek Zhou (@derekczhou) reported

    @ArloSmartHome We have an issue with our order, but neither your chat nor phone line is connecting us with a live person. Can we get some help please?

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