Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Website Down (40%)
• Errors (20%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Toronto	Sign in	3 days ago
Iztacalco	Website Down	7 days ago
Brisbane	Website Down	8 days ago
Salisbury	Website Down	8 days ago
Guayaquil	Sign in	11 days ago
Ambato	Errors	23 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LibbyAnn C (@MarineLibby) reported 4 minutes ago

  @OzzySkateboard Here are a few bullet points from my week/month/summer/year/decade: I got up to an iPhone 12 that I bought fresh from the Apple Store in the summer of 2022 on my way to the airport to fly for an African Safari vacation. I realized my smashed camera iPhone wasn't gonna do. Only time I ever bought fresh from the store. Four years later I bought my third third iPhone 12, second refurbished iPhone 12 best of the best and got all kinds of screwed over by Walmart and Apple and Allstate Square trade protection plan so I am now mailing in my broken iPhone iPhone 12 and this is one of the last things I will do on this phone, the top half of the touchscreen doesn't work. They are giving me almost what I paid for it only because the seventh operator I talked to acknowledge that I started to return the phone before they anomalously cancel the insurance protection plan six days later. That was a month ago apparently on the books and I've been discussing this with them for three weeks. OK that was very very in-depth and just one bullet point. The end of the bullet point is I'm going to start using an LGK 51 I have lying around and maybe just use it for a map and texting and do literally everything else on my computer if and when I want to accept YouTube I will continue to do on the television from time to time but I will become a lot more selective in the content I view and I am unsubscribing from many many many many content creators who are feeling really bad this week for Perez Hilton, thanks for telling me that y'all are tethered opposition!!!

• 
  Lloyd Robson🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Lloyd_Robson7) reported 10 minutes ago

  @KaiserBCFC_ Wow I have 2 iPhone’s, & iPad no issues. You may need to go into the Apple store

• 
  Sarah Halsted (@SarahH255030) reported 11 minutes ago

  I think my iPhone is defective. My texts won't send so I was forced to phone someone at 8:45 am, yuck, and they told me it said "Unknown Caller". And I am having trouble getting the phone to turn off. I guess I'll have to visit the Apple Store again and try to get a new phone... @Apple

• 
  D1kE (@D1k3) reported 16 minutes ago

  @zachxbt If what he's showing is true it would be pretty easy to track him down, who buys that much at apple store lol

• 
  Töregene (@_OftheWaves_) reported 22 minutes ago

  // Just a heads up to my close moots, I have tech issues with my phone again so I will be away from answering on my phone at least for a while, since I will be using a loaner and sending in my phone to get fixed by my local apple store. I had issues with it earlier this year

• 
  rohan sogani (@rohansogani) reported 22 minutes ago

  @tibor_tee Although I have subscribed to grok bot, I have not been able to use it due to certain technical glitches. I subscribed to it through my iPhone Apple Store in India, as there were certain issues while subscribing through the website. Still no response from your team. Please look into it. I am so excited to use clawdbot but am not able to do it, writing from India.

• 
  Macrodosing Plastic (@RumIsGoodBoy) reported 23 minutes ago

  Couldn't cancel my Apple subscriptions because i dont have my phone anymore. Wanted me to go to an apple store to deal with it. I put a block payment on them and now theyre emailing me saying I got payment problems #GetFucked

• 
  Forest Ratchford (@Fofire3) reported 26 minutes ago

  @BrendanNyhan Any reason you don't take it to an apple store. This seems to be a hardware issue. Doesn't seem like you're gonna be able to fix it on your own without it.

• 
  Jack (@jackcoder0) reported 27 minutes ago

  Your iPhone has shortcuts Apple never told you about. You've owned it for years and used maybe two of them. A former Apple Store Genius who spent 5 years teaching customers how to use their phones said the same thing happened every day: a customer would come in with a problem that a built-in shortcut already solved. Editing text. Undoing mistakes. Scanning documents. Switching apps. Selecting multiple items. All solvable with a gesture nobody taught them. "Apple builds shortcuts into every corner of iOS and never puts them on the box. There's no tutorial. There's no pop-up tip. There's no guided walkthrough. You either discover them by accident, hear about them from a friend, or use your phone for 5 years without knowing your keyboard is a trackpad, your back panel is a button, and three fingers can undo anything." He said most iPhone owners interact with their phone the slow way tapping, scrolling, switching between apps one at a time when a gesture, a shortcut, or a hidden feature could do the same thing in half the time. "You're doing 40 taps a day that could be 10. The shortcuts are already on your phone. Nobody showed you." Here are the 9:

• 
  givest (@usegivest) reported 30 minutes ago

  Dont take this as something bad or fud. This shows that we work, while it might take time, Apple has rules. When we fixed this issue and shipped it, our app Should be live on Apple Store.

• 
  P1897🇵🇸 (@Pedro76894029) reported 31 minutes ago

  @them_failure Hey is anoune having issue with the game? I cant uptate the game in the Apple Store.

• 
  bree🫀 (@peachcider_bree) reported 33 minutes ago

  @ABENIBABYYY It’s funny cuz I only go this one because John Lewis was on sales and it was £100 discount compared to what the prices were at Apple Store I didn’t have any issue until I started using my 16 and noticing the difference

• 
  Shayne (@shayne_snape) reported 36 minutes ago

  My app got rejected for a missing Terms of Use link in description.That's the Apple store Review experience. A static field. Checkable in seconds — at submission time.The automated check fired the NEXT DAY instead. Back of the queue. A weekend lost to a 10-minute fix. The tooling exists. It just runs a day late.

• 
  Thomas James (@rocky7586) reported 37 minutes ago

  @IrrelevantNerd @beautyskillz Digital movies are very different so no, it's not the same. This is long but it'll help people understand. There's two different versions of digital movies you can buy/get. There's the ones you get from Fandango At Home, Movies Anywhere, Microsoft Store, formerly the PlayStation Store, Apple Store, Google Play Store, etc. These are the ones you have a limited license to VIEW on those platforms only. When you read the EULA for those you'll see it tells you that you own nothing. You just have a license to view it on that platform. Meaning, if that platform goes away? You'll lose access and they have no real obligation to refund you or move platforms for you. That's what you agree to every time they do that. Movie licenses are subject to renewal, gaming licenses are one and done. Renewing the license every few years is what those third party companies do on your behalf. If they can't get it done they lose access which, in turn, means you lose access. The other version of digital movies? You DO own it. Fully. I'll explain it. These digital movies are movies you get directly from the studios that distributed it. Meaning, you bought the DVD or Blu-Ray and the digital code it came with, you used it. You got a code directly from their website store. Or, you got gifted a code or won a code from them or a third party that got the codes from them directly. With that? Once you redeem that code, that movie is yours to keep on one of those platforms I mentioned earlier. Forever. If a platform you bought a code and put your paid movie on goes out of business? They have an obligation to either find you another locker (they use this term for the other digital platforms they house the movies) to store the movie on, or they HAVE to let you download the movies to your personal storage. All of this is in their EULAs. I hope you read it all to get a better understating of the difference between movies and games EULA. A game is never going to get taken from you unless you do one of two things. You break TOS, or you call them and tell them you don't want the license any longer. Also in their EULA. Even if they no longer exist as a company you still own your games digitally. They'll leave you to download them or leave them attached to your username on your consoles. They will not shut down the usernames just because they don't exist as a company. They will keep the agreement in place. That's just how it works. Again, I know this is a long read, but it's very informative.

• 
  Simon (@realsast) reported 38 minutes ago

  my macbook has started to die at 99% and i cant do anything about it cause even if i get a new one (i still got warranty) the thing that recovers from a backup straight up doesnt work and not even apple store can help you (ik this cus when i switched to this i had that problem)

• 
  The Augmented Path (@AugmentedPath) reported 38 minutes ago

  Tried Apple’s new hardware leasing option and got sent through @Klarna. Rejected with no explanation, then dumped back to the Apple Store home screen with an empty cart. Apparently Klarna wants you to build a purchase history with them before they’ll “trust” you. If they actually checked my credit history, approval wouldn’t be an issue. Really disappointing to see @Apple outsource financing to a company with a model like this.

• 
  Bonafide Brand (@everythingfxx) reported 38 minutes ago

  @theglobalZinny That #7,600 every 2 weeks no make sense at all — you're right to be confused. If it's meant to be 1 month, you shouldn't be paying twice. Let's sort it out quick: 1. Which premium is this? Is it Meta Verified, X Premium, TradingView, or Meta AI Premium? The #7,600 price sounds exactly like Meta Verified in Nigeria, and that one is supposed to last 30 days, not 14 days. 2. Why it might be disappearing after 2 weeks: • You might be on a 2-week trial that auto-converts • Your payment didn't fully renew, so it drops off and asks you to pay again • You have 2 active subscriptions running (one on Facebook, one on Instagram) — so it looks like you pay every 2 weeks • Network/bank declined the renewal, so it cancels early Can you check this for me so I can guide you properly: • Where do you see the expiry date? Is it in Settings > Meta Verified / Subscription? • Are you paying via Play Store, Apple Store, or directly with card? • Do you get a receipt email after each payment? What to do for now — don't pay again yet: 1. Go to your phone's subscriptions: • iPhone: Settings > Apple ID > Subscriptions • Android: Play Store > Payments & subscriptions > Subscriptions See if it says 2 weeks or 1 month, and if you have duplicate subs. 2. If it's Meta Verified, go to Accounts Center > Meta Verified > Manage — it will show the real expiry. 3. If it truly expires after 14 days but charges for 30 days, that's a billing error. Don't keep paying. Cancel it and I can help you raise a support ticket to get the refund for the extra charge. Tell me which app it's for and where you subscribed from, I will walk you through fixing it so you only pay once a month.

• 
  fullert (@fullert26) reported 39 minutes ago

  @Svntvmvriv Fix the bugs on the app in the Apple Store. It messes up every time you switch between watching streamers or if you click out of the app you lose the emotes and have to close and reopen it.

• 
  Bryan DeHenau🇺🇸🇺🇦 (@dehenau_) reported 40 minutes ago

  The closest Apple store to me is 45 minutes away at Sommerset. I guess my part of town is too poor for @Apple They just closed down the one at Partridge.

• 
  (ꪜ) faithy is seeing BTS🇨🇦BLM!⁷ 🇵🇸 (@kingroyaltae) reported 42 minutes ago

  MY MAN IS IN THE APPLE STORE BUYING ME A NEW IPHONE SO I CAN TAKE PROPER VIDEOS FOR MY BTS CONCERT ??!??!? THIS IS WILD (my camera is broken on my iphone12). THIS IS CRAZY

• 
  #1 Comcast Fan (@bsbr666) reported 43 minutes ago

  @_UncleMax @jakebrodes yesterday's **** let me cool out and slow it down and work on songs or whatever. today's just chucks my resting heart rate up to 130bpm while rendering me a non-verbal demon. give me mid 00s beasters from my neighbor's porch over that 25% THC **** they sell at the Apple store.

• 
  Kris Puckett (@krispuckett) reported 43 minutes ago

  There were two reasons I did this: 1. MOST IMPORTANT was an audit of the screens without being distracted. I wanted to just sit and stare at each one then write down my thoughts on how to make them better. Then pass that back to Claude Code easily. 2. Easy access to Apple Store/web assets.

• 
  izzy (@izzymennah) reported 46 minutes ago

  I feel most at peace when the Apple geniuses at the Apple Store let me pretend to be a technology nerd about my broken MacBook

• 
  brice (@brissle) reported 48 minutes ago

  going through a grueling trial of torment (troubleshooting a hardware issue at the apple store)

• 
  rozie (@rozieramati) reported 49 minutes ago

  the endless livestream started when i was at the cheesecake factory for the 1st time with my mom. this boy i liked was the first to text me about it. my phone was ab to die so i pleaded to go charge my phone in the apple store. my mom agreed & i ran down the grove to watch <3

• 
  Mt phone Fix planets (@mtphonefix) reported 50 minutes ago

  iPhone Repair in 30 Minutes or Less! Cracked screen? Battery issues? We fix iPhones fast with genuine Apple parts. Most repairs completed while you wait at our Albany location. Quality service without the Apple store price tag. #iPhoneRepairAlbany #FastRepairs

• 
  William Rutherford (@WDRutherfordII) reported 51 minutes ago

  @AppleSupport need massive help fixing an error from Apple Store…your people simply told me to contact legal? They were rude, and I will if this is the only way…but this just seems like bad business…

• 
  Kofi Yeboah (@kreativesky) reported 51 minutes ago

  Laptop overheating again…to the Apple Store I go 😭 can’t afford to not fix it this week

• 
  Pablo (@pfernan95dev) reported 53 minutes ago

  @vedanthk_ @BratDotAI Well actually not that bad! The real problem is when you are a noob and need to resubmit 3 version before the first approval.. Got me like 1 month to get the first release on apple store🥲

• 
  givest (@usegivest) reported 57 minutes ago

  We finally got something from Apple that brings us one step closer. We got declined, but we only need to fix the issue and apply again. We need to add Face ID or a password to the app. After that, we should be in the Apple Store. Be ready. Givest will be the future of RWA on-chain. It’s never been this easy to send a stock. Soon, you’ll be able to send stocks like it was an SMS (like, for real).