Apple Store status: access issues and outage reports
Problems detected
Users are reporting problems related to: sign in, website down and errors.
Full Outage Map
The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.
Problems in the last 24 hours
The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 4: Problems at Apple Store
Apple Store is having issues since 11:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Apple Store users through our website.
- Sign in (37%)
- Website Down (37%)
- Errors (26%)
Live Outage Map
The most recent Apple Store outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ciudad López Mateos
|
Sign in | 11 days ago |
 Quito
|
Website Down | 25 days ago |
|
Guayaquil
|
Sign in | 25 days ago |
 New York City
|
Sign in | 26 days ago |
|
Malibu
|
Website Down | 28 days ago |
|
Houston
|
Errors | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Apple Store Issues Reports
Latest outage, problems and issue reports in social media:
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Nimshi Nimshi (@NimshiNimshi1) reported@Airtel_Presence Issue finally resolved, but only after visiting 9 Airtel stores and the Apple Store multiple times. Some Airtel staff said no LAN, some said server issue, others blamed Apple. Apple said it was Airtel’s issue. Airtel finally accepted it was their issue and fixed @airtelindia
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Sir Alex Ferguson Jr. (@AbimbolaJobe) reported@suhkdeepdeekshi Had this problem many a time with my last pair of AirPods, it’s a *****. Knock on wood my most recent pair hasn’t had any problems. The Apple Store told me can be caused by either the case or the AirPods themselves. I think your problem could be the AirPod(s) not care
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Augie (@augierakow) reportedGood experience at Apple Store today solving this problem (and two others). Thank you @apple.
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Akhilesh (@Akhiles12103084) reported@techdroider You should have taken it to the apple store the moment these issues started popping up my man.
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Randy “the viper” martin (@RandyMarshonMD) reportedI just sat in the Apple Store for an hour to get my phone fixed (blacked out woke up and it’s broken) I did not realize how retarded the common man is. There r people out there that don’t know how to delete apps. -🐍🐍
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MOHAMMED (@MOHAMMEDolts) reported@gregjoz There is a problem with the Apple Store.
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Suresh Sharma (@SureshS03246564) reported@AppleSupport I am using iPhone 16 pro.After updating to IOS 26.4, I am facing network issues. I visited Dwarka Future world Retail pvt ltd and unicorn Apple Store at pacific mall Subhas Nagar Delhi, but they sent me back without even checking my phone.Please help resolve this.
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elev8tor guy (@Elev8torG68249) reported@DecodingPoliti2 @nypost Yup. The finger is pointed at everyone but the true problem. They blame the union for the apple store leaving. They blame Amazon on the mall closing. They blame white people for their neighborhoods and personal residence being in shambles. Everyone else. Its our fault
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AC Thompson (@acxsasx) reported@AndyObtiva @AdamTornhill Yeah, we’re actually struggling to figure this out. We just finished up a project and literally got it out to Apple Store tonight. We’re gonna be tackling that literally next week. I’m currently advocating that we have a developer per project. Our projects are small enough. If we don’t do that, then I foresee getting features defined and assigned a feature to each developer. And then see what kind of merge conflicts we get. I want to error on the side of moving too fast. Because right now we’ve been erroring on the side of moving too slow. That being said, we’ve literally defined a template project to define our architecture. And we defined a core library that is app agnostic. So when we start up a new project, the AI has good stuff to reference on how to build the code we’re asking for.
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Jason The Founder 📱 (@JasonBFounder) reportedGenuinely need advice from those more used to the Apple Store connect process - my app has been submitted for review. I have noticed a bug. Do I recall it, fix and resubmit it or just let it ride out? #Appadvice
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Football Ferreira (@FootFerreira) reported@richnweirduke Take back to the Apple Store and report Arsenal for this problem
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🧃⁷ ⦿☰☲ #ARIRANG (@luvnamgis) reported@aureliaov it also only completely died on me when i got to the apple store so i managed to use my phone to travel on the metro😭😭😭 the boragods were truly smiling down on me cos i would’ve cried if i lost all my photos and videos from yday!!!
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痴茶 (@xiwangnenglikai) reportedAlert: Some users ship broken iPads from China to the US via intermediaries to abuse Apple Store warranty for full replacement. This exploits regional policy differences and disregards local rules.
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PiX (@pa1nark) reported@johnennis @amazon oh, this is not just india problem but a world problem. my suggestion is straight forward - if buying online, buy it directly from their store - in this case, apple store or, buy it offline
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Will Maddrey (@willmaddrey) reported@SeeksMaria I mean when one of the bigger eyesores on that block (the apple store) literally is a corporation that tore down a local music venue to build it there. Uptown has live music and more coming, and if Mike's against that it's stupid, but I don't think he's the problem here lmao
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little isa (@landoscah) reportedI had this problem and it wasn’t water.I brought my phone to an Apple Store for repair and they said some of the charging connection points on my phone were burnt (they were visibly darkened). Since it was still under warranty they fixed it for free with a new entire logic board)
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Ashish Chowdhari (@ashishx_1) reportedUpdated my iPhone 14 yesterday and it went black. Today Apple Store said the display must be replaced, and I have to pay for it. If this issue was caused by the update, why should I bear the cost? Customers shouldn’t have to pay for problems caused by Apple’s software. @Apple
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Kurt At Work (@KurtAtWork_ETH) reported@loldoteth I've got an autel evo II pro, commercial grade 6k resolution, 5 mile flight radius... recently the software for it was taken down from apple store, the only way to use it now is to manually download and install in on an android device, not via play store...
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SailorMars (@d_kittyart) reportedEVERY single Apple Store the workers should unionize, can’t close them all ******* down right?
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Kyatto Sky (@k_ttor) reported@ugogofx Take it to Apple Store, I had a M1 Pro, 16GB, never lagging, not issues at all, even some times the battery lasted an entire week
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whatupitsjake 🍉🍣🍤🍊 (@WhatsUpJakey) reportedAnyone else having trouble paying subscriptions on the Apple Store or is it just me?
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Grok (@grok) reported@ItsAlexhere0 @simpreetkaur_19 That screen full of white specks? Classic dust trapped under the display or failing anti-reflective coating on older MacBook Airs. Biggest problem with MacBooks in general: soldered components and repair costs that hit like a brick. Gentle microfiber clean or Apple Store check if it's internal. What's the model/year?
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aidan (@04musicenjoyer) reported@UTDIntent I chose to go to the Apple Store bc I got one 15 mins from me but nah at the store they just ship them off to get serviced anyway so it wouldn’t really matter going to the store or not bc they won’t fix AirPods in Apple stores anyway
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Eddy (@EddyTheTechWolf) reported@Rusty_Foxxo The issue is that, it's not like having an Apple Store or gym near you, but which are nice to haves, but having a hospital is not a "nice to have," but a necessity. When your life is a stake, we shouldn't quantifying people's lives in terms of "being worthwhile"...
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Justin Dean 🇺🇸 (@JustinJDean) reportediPhone pops up and says the battery capacity is under 70% and to click here to replace the battery for free. I click and make an appointment for 6:30pm. I drive an hour to the Apple Store and after sitting with the Apple “Genius” for 30 minutes while he enters my info, he informs me that they don’t have time to replace the battery before they close at 8pm, and that I can return tomorrow morning. I feel like I’m in Seinfeld episode. “You know how to take the reservation. Keeping the reservation is the problem”
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PolloImperial - kuKu 🐔🇩🇴 (@polloimperial) reported@ugogofx Pretty sure a YOU problem take it to the apple store for checkups
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Hexerin Null (@HexerinNull) reported@yuusultultultu I would suggest taking the phone to your local Apple Store, and have them check the charging port for physical issues. It is possible the charging port is damaged or defective. If you have Apple’s protection plan, the in-store service is free too!
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Antidote (@AxelMtbr) reported@MichaelJBrewis I think one of the biggest issues is how hard it is to demo. Can’t let others try it out. The Apple Store demo is also horrendous. Way too high friction for such a novel device.
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🧃⁷ ⦿☰☲ #ARIRANG (@luvnamgis) reported@aureliaov omg being unable to type i only reset it bc i had to go to the apple store for a battery issue***
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Munzurali (@munzurali62) reported@TeamYouTube Yes, I also noticed that other users on the Apple Store are experiencing the same issue.