Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Errors (30%)
• Website Down (30%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Ambato	Errors	10 days ago
Ituiutaba	Website Down	12 days ago
Guayaquil	Sign in	16 days ago
Aubenas	Sign in	1 month ago
Billy-Montigny	Sign in	1 month ago
Nantes	Website Down	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  fullert (@fullert26) reported 5 minutes ago

  @Svntvmvriv Fix the bugs on the app in the Apple Store. It messes up every time you switch between watching streamers or if you click out of the app you lose the emotes and have to close and reopen it.

• 
  Footballgerald (@football_gerald) reported 6 minutes ago

  @AdrianDittmann I broke my phone a few months ago and went to the Apple Store to get it fixed. It was in a very bad shape. The casing was dented and the screen didn’t work at all. He’ll, the screen fell off. It took 2 hrs for them for fix. And that thing looked good as new. I know what he saying

• 
  RAE | Tim M (@WickedUpdates) reported 13 minutes ago

  @hausofalfredo @emerome Document it, report it to both the Apple Store & Twitch. This is sketch and the legal issue here is one of extreme question.

• 
  Oscar (@HeyOscarx) reported 14 minutes ago

  A woman spent 5 years as an Apple Store Genius. She repaired, troubleshot, and configured over 10,000 iPhones. She now runs an IT consulting firm. She told me: "Every iPhone owner walks around with a supercomputer in their pocket that's configured against them. The default settings drain your battery faster than necessary, share your location with apps that don't need it, let advertisers track you across the internet, send your typing data to third-party servers, keep a detailed diary of everywhere you've ever been, and let strangers ring your phone 15 times a day with spam calls you could silence with one toggle." "I picked up my mom's iPhone last Thanksgiving and found 11 problems in 3 minutes. Her battery was dying by 2 PM because 47 apps were refreshing in the background. Her location was being shared with apps she deleted 2 years ago. Her photos were accessible to 23 apps that only needed the camera. Her storage was full of files she couldn't see. And her Lock Screen was showing message previews to anyone who picked up the phone." "She'd owned the iPhone for 3 years. She'd never opened the Settings app beyond changing her wallpaper." "The iPhone ships with over 200 configurable settings. Most people have changed 3: the wallpaper, the ringtone, and the Wi-Fi password. The other 197 are running on defaults Apple chose and not all of them were chosen for you." Here are 11 iPhone settings most people have never changed and exactly how to change each one: 🧵

• 
  Lloyd Robson🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Lloyd_Robson7) reported 18 minutes ago

  @KaiserBCFC_ Wow I have 2 iPhone’s, & iPad no issues. You may need to go into the Apple store

• 
  Your Tech Guy 🎖️ (@yourtechguyyy) reported 20 minutes ago

  Thank you bro. That 128 gb storage on 16 Pro was absolutely chaotic , so a change was necessary. I always had full storage and I was deleting and downloading the same apps every day. My Dad got an iPhone 17 in mist blue as well, , trading in my old 16 Pro at the Apple Store for $925 aud. Got the full value for it, despite having some deep scratches. iPhone 17 was $1399 aud, after the Trade In, it was $474 aud. This iPhone Air was his for the last 4 months. But now he transferred everything to that 17 , so this Air is mine. I did an iCloud backup , and have iOS 27 beta running on this iPhone Air in Sky Blue. I could have chosen the 17, but I wanted a unique iPhone, and so far I don’t really have an issue with it. I wish 0.5x camera and better battery life , but it’s amazing and beautiful iPhone. The 12 gb ram with the best Siri and expressive voices is amazing so far. It’s like my silver cellular 11 inch M5 iPad Pro with both having C1X cellular and N1 Wifi/Bluetooth/Thread chips — the phone and tablet feel like twins. For now, Air is a “temporary-relief” iPhone mainly for storage. If the iPhone 18 Pro interests me, then I might get that, and give this Air to my mom. She needs an iPhone as well. currently has Pixel 7 Or if the iPhone Air is okay, might as well wait for the 20th anniversary iPhone. Or my dad might get the foldable iPhone Ultra, and give the 17 to my mom. Time will tell. Interesting times ahead such as the new HomePod, Apple TV with AI, MacBook Pro/Ultra with OLED screen etc.

• 
  Zhmana hakimi. (ژمنه حکیمی) (@zhamanahakimii) reported 23 minutes ago

  Today wasn’t a good day. I was already dealing with a lot and on top of everything, it was August 15th a date that carries so much pain for so many of us. Later there was an issue with my phone and I had to leave it at the Apple Store for about four hours .So I found a quiet corner and started reading with no phone I ended up reading for hours, until I fell asleep. When I woke up, I genuinely felt like a completely different person. And that’s when it hit me. Something as simple as reading, learning, escaping into a book, and understanding the words in front of you is a privilege that millions of Afghan girls have been denied for five years. Now imagine being told you cannot learn. That you don’t have the right to read or write. You might think, who would be crazy enough to say that? But yes this is the reality for girls and women in Afghanistan in 2026. Five years later, they are still being denied one of the most basic human rights: the right to learn.

• 
  Acarria White (@AcarriaW) reported 28 minutes ago

  @Sweetly_Shar @DemzDeliver Incorrect. When in poverty, you don't go to an Apple store and start stealing ****. You go for food. I've been homeless for 3 years in my life, homeless. I never stole, never needed to and neither does a single other person in this country. Every single one of them can very easily get help when and if needed. Doing otherwise is a CHOICE, a terrible one too. No, they steal and break into places to steal the most expensive **** they can so they can sell it online for drug money, clothes to make themselves look rich, or to buy things they don't NEED because they feel it's owed to them. There's a sickness with those cultures and it stems in self entitlement. Also affordability...in NYC? LMAO hahahahaha oh that has been in the gutter since that man took power, even before him it was bad, but it's worse now. Also you don't know the term Bum. I work for everything I get...as a ******* MUTE. I put in all the work myself and work hard, unlike thieves and ****** people who think everything should be given to them.

• 
  Mostafa Ezzat (@mostafaezztaman) reported 32 minutes ago

  @Apple @AppStore @AppleSupport I don't think it's professional that waiting 3 days to get a response on Apple Store Connect support. This's doesn't fit Apple so far! The iOS app has been in review for almost a week and I'm keep messaging back and forth about changes has been done and still getting some issues from no where. The team reaches out ever 3 days!!! So I need someone from Apple Store Management to get this through.

• 
  Ken Cook (@KenCook_KC) reported 34 minutes ago

  @fwaevon I recently went through this. The smiling kid at the mall kiosk offered to fix my cracked screen for $60 but had to disclose it would void my warranty with Apple. So I went to the Apple store and paid their price. I guess I passed the loyalty test, at least this time.

• 
  sunday peter π (@sundaypeter8110) reported 35 minutes ago

  *The date when Pi Network was launched on Google Play Store and Apple Store corresponds to March 14 (2019). This is also* 👉*3/14* 👈 *The V27 upgrade (the planned final upgrade) corresponds to September 15, which, when written in day/month format, is:* 👉*15/9* 👈 *Looking at the total;* 3/14 - 15/9 *314 159* 👀 *Everything has already been written down* 💪

• 
  Adib Hanna (@adibhanna) reported 41 minutes ago

  [Please share this for visibility] So Apple locked me out of my Apple Store account (for Lumary) because they need even more documentation! I already gave them my Green Card, my TN ID, and everything they asked for. Terrible user experience, Apple.

• 
  ยุทธการ (@yuthhkr8256064) reported 42 minutes ago

  Just caught my intern trying to use the office stapler to fix their broken AirPods case—office supplies u003e Apple Store repairs, agreed

• 
  James (@jamescoder12) reported 42 minutes ago

  The uncomfortable truth. Apple shipped Wallet with every iPhone for 12 years. They added car keys in 2020. Home keys in 2021. Digital ID in 2022. Transit, boarding passes, insurance, and loyalty cards have been building quietly since 2014. But the app icon is a picture of a credit card. The setup wizard doesn't mention car keys. The Apple Store employee doesn't walk you through transit passes. The iPhone ad doesn't show someone unlocking their front door with their wrist. Apple marketed Wallet as a payment app. Then they built it into a physical-life replacement platform one feature per year, one category at a time, without ever updating the way they talk about it. Most iPhone owners see the Wallet icon and think: "That's where my credit card lives." They're right. It's also where their car key, their home key, their driver's license, their hotel key, their boarding pass, their transit card, their insurance card, their event tickets, and their cash card live. Or could live if they opened the app past the first card they added. "I used to empty my pockets every night onto the nightstand phone, wallet, keys, cards, badges. Now I set down one phone. Everything else is inside it. Has been for years. I just never set it up." Apple Wallet isn't a payment app. It's the app that replaces the objects you've been carrying your entire adult life. Apple just never told you because 'tap to pay' fits on a billboard, and 'digital replacement for your entire pocket' doesn't. 9 features. 35 minutes. One pocket. Everything else is in the drawer. The wallet was always in the phone. You just never unpacked it.

• 
  Carl (@Gladvillain) reported 43 minutes ago

  @13_T_C It uses the xpub so we shouldn’t have any problems. But who knows really. Make sure you use the right one and not a scam. A guy last year lost 6 Bitcoin because he downloaded a fake sparrow app from the Apple Store. They have no app.

• 
  takkun !! 🩷 (@yourtakkun) reported 43 minutes ago

  @GH0STYMI if it doesnt fix with this upcoming update, i'll probably take it to the apple store to get it looked at. because who knows maybe my ipad in specific is a defect ... i hope not

• 
  Tech CPA (@hugenpb) reported 45 minutes ago

  @farmersbnkgroup is going through an internet banking upgrade. These are tough and impactful. I’ve done two in my prior days as a bank CIO. This one is a challenge. 👉 social media refers to a guide to download to prepare. But provides no link, and their website search provide provides no guide. 👉 their new mobile app cannot be found on the Apple Store 👉 their website, banner noting people need to click on their new link in order to re-enroll, doesn’t change the user experience on the webpage and users are unaware that they have to scroll all the way down to the bottom in order to find the new app 👉 the customer support line is a hybrid of AI and people. This is extremely frustrating for folks who need to navigate through the new experience and are simply looking for help. A computer program that simply responds OK and doesn’t provide any information and awaits the next prompt, is a customer service failure. 👉 this morning, as my wife tried for 40 minutes to get into her Internet banking, and ultimately ended up, waiting on hold for somebody to answer her, we explained these problems to the person who eventually did speak to us, and they threatened to hang up the phone when we passed on these concerns. They treated us like a child that she was not aware that she needed to scroll to the bottom. “I’m sorry the instructions didn’t say scroll, but it’s there isn’t it and you found it.” Ouch. 👉 it is amazing how one moment to pour customer service can outdo all of the hard work and effort that people behind the scenes put in to making some of these technical transitions go smoothly.

• 
  JMJ333 (@sprrch) reported 45 minutes ago

  @Frost7 @kinocopter What? He spoke to them no problem and it wasn’t an Apple Store. Congrats you blindly believed a tweet and didn’t even listen to the audio

• 
  Anubhav (@Anubhavhing) reported 45 minutes ago

  For Real Apple really needs to level up there Apple Store Connect platform. Everyday something is broken. I have been trying to get into the Integration page for a day now, it just shows that there is a error and the whole page reloads.

• 
  Jamaal (@VikingBuck10) reported 46 minutes ago

  @TheShowMobile yall really need to make the premium pass available outside of The app im so sick of the apple store having issues with my card or sonething dumb then it takes days for fix like right now i cant purchase anything on my phone, i NEED to get the premium pass and cant

• 
  FanofyoutubersYT (@FanofyoutubersY) reported 47 minutes ago

  @jigglemaster420 the problem is less with the game itself moreso google play and apple store is full of shovelware games with the same stick figure model, a half-assed gimmick and a bajillion ads, which only got worse after ai hit mainstream

• 
  Thomas Rose 🍵🌹 (@thetroseshow) reported 49 minutes ago

  @saradietschy The only thing that a pass key has been useful for is when I had it saved in my iCloud and tried to add all my Gmail accounts to my new phone after turning over my old phone to the rep at the Apple Store. Cuz like how can you open the YouTube app on your old phone to verify a sign in for your new phone if you don’t have it! Uhh!!

• 
  James (@jamescoder12) reported 50 minutes ago

  The uncomfortable truth. Apple ships the Apple Watch with every feature enabled because the spec sheet is the sales pitch. "Always-On Display. Continuous heart rate. Environmental noise monitoring. Blood oxygen. Temperature sensing." Every feature justifies the price tag. Every feature sounds essential on the product page. But every feature also drains the battery. And Apple rates the watch at 18 hours with "normal use" a definition they control by choosing which features count as "normal." When your watch dies at 2 PM, Apple doesn't say "you have too many features running." They say "the battery lasts 18 hours." When your battery health drops to 80% after 2 years, Apple doesn't say "your charging habits degraded the cells." They offer a $79 replacement or a $449 upgrade. Apple makes money when your battery degrades. They make money when you upgrade. They do not make money when you change 9 settings and keep the same watch for 5 years. The guy who charges every other day and the guy who charges twice a day own the exact same device. Same chip. Same battery. Same hardware. One of them opened Settings. The other opened the Apple Store. "Your Apple Watch doesn't have a battery problem. It has a settings problem. And the company that sold it to you has no incentive to tell you the difference." 9 settings. 7 minutes. Same watch. Twice the battery. The watch was never dying. It was just running a marathon with every feature Apple could strap to its back.

• 
  stevie (@stevie_builds) reported 56 minutes ago

  @woocassh Man Claude’s security is a pain. Security always comes at the cost of UX, but I think they pushed that one a bit too far. Codex seems to just ask less questions and get it done. I’m literally just about to go out to the Apple Store to buy a big fat juicy MacBook. But maybe I should just rent a server instead 😵‍💫

• 
  Abidemi Babaolowo Rolihlahla 🇳🇬 (@enyola) reported 58 minutes ago

  Apple is not doing well at all, what the actual hell? Bought three MacBook Airs a week ago for my team members and almost forgot about it. Why did we unbox them like a kid on Christmas day, only to discover that two of them straight up had NO power adapters in the box. Just the laptop sitting there looking pretty and completely useless. I called the supplier and he's telling me two must be EU/UK and they don't ship with chargers, only US ship with adapters. Werey even sent me bill for two chargers immediately. What is all the nonsense “in the name of compliance” or whatever eco-friendly PR stunt? Where exactly do you expect me to magically pull chargers from @AppleSupport ? Thin air? The nearest Apple Store at 2 a.m.? Or My neighbor’s junk drawer? This is such a **** move. Paying full price for three machines and you’re making me run around hunting for bricks like it’s 2010. Ship every ******* box with adapter or fix your packaging and least slap a warning on the box. Ridiculous.

• 
  brice (@brissle) reported 58 minutes ago

  going through a grueling trial of torment (troubleshooting a hardware issue at the apple store)

• 
  Princess Celeste Rose (@CelesteRoseNoir) reported 1 hour ago

  Went to the Apple Store for a camera repair, left with a free new phone because they couldn’t fix it 💅🏾

• 
  Kenzo (@Kenzo1g) reported 1 hour ago

  @playwithtomide Not a site but an app “DRM sport” available in apple store or you can also down “Nova soccer “

• 
  Prof Adebayo (@ProfAdebay) reported 1 hour ago

  @dhh In case you’re wondering how he set this up: Download Tailscale: creates the secure private network between both devices. Dowload Termius on playstore or apple store: the terminal app running on the Fold. SSH: connects Termius to his remote computer or VPS. Install Codex/Claude on the server: runs on the remote machine as the coding agent. The Fold is the interface; the real development environment and computing power remain on the remote machine.

• 
  LibbyAnn C (@MarineLibby) reported 1 hour ago

  Because Phone Broke and I couldn't AUTHENTICATE Myself on Google Laptop without @Apple @Walmart phone working, I was in N. Carolina driving north on i-95 alone, figuring out troubleshooting THAT my phone was broken and HOW it was BROKEN, but not BEFORE @Apple locked me out for perpetuity to not ever prove I was human until I entered an APPLE STORE for 3 hours of GREAT customer service in Bridgewater, New Jersey I could NOT call DOCTORS (chronic pain patient, stage 2b breast cancer survivor living with peripheral neuropathy, post-mastectomy pain syndrome, osteopenia, arthritic pain, IBS, to name a few...), I could NO ACCESS access PHARMACY (during mudbutt, as cancer survivor, finding Tick after walk w dogs next to Motel6 gross!), I could NO make a RESERVATION for a hotel down the road, I couldn't contact FAMILY for 48+ hours (until I literally drove up to their house troubleshooting New Jersey JUGHANDLES from suppressed memories?!?) I couldn't AUTHENTICATE Myself for small biz account for while I don't have a backup manager... I had no GPS, but I happen to be smart enough to travel half way across the country without picking up a map or a phone. ONE Lucky strike.