Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Website Down (40%)
• Errors (20%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Ahmedabad	Sign in	7 hours ago
Ahmedabad	Website Down	7 hours ago
Montréal	Errors	2 months ago
Ciudad López Mateos	Sign in	2 months ago
Quito	Website Down	3 months ago
Guayaquil	Sign in	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Robert Scoble (@Scobleizer) reported 3 minutes ago

  Welcome to Apple. Where everything is carefully scripted. That said, lots of Apple employees have told me the same. Building for Apple's scale is much more difficult than being a startup and launching something on a weekend that isn't secure, is nerdy to use. Go to an Apple store and watch some of the classes people are taking. Many are still figuring out how to use their camera on their iPhone. Getting an agentic system into the OS will take a lot more thought than what OpenClaw or Hermes has put in yet, which are systems designed for early adopters/developers who know what they are doing. It makes Apple seem slow and not innovative. I saw the same inside Microsoft when I worked there. Hard to do innovative things when you have a billion users who are on a spectrum of grandmas to nerds. Then there is protection of their existing business models. I have a phone that has a completely agentic operating system on it, which takes away a lot of the business model of app stores and apps. Apple will take years to do such a thing, is my prediction. If you want such a thing (I do) then you gotta look elsewhere unfortunately. (It runs on Android since that OS lets developers do crazy things like that).

• 
  Greg - Israelite in Exile (surviving the Galut) (@anexiledjew) reported 3 minutes ago

  I bought a set of AirPods Pro from Laptops Direct based in Huddersfield, England, about a year ago. I have a problem with the left AirPod charging, and I went to an Apple Store to have them look at it today. Astonishingly, I discovered at the Apple Store that the serial number is tied to a date of purchase from 2024 in a Walmart in the United States. Avoid this retailer.

• 
  Shin (@Shinzophrenic) reported 5 minutes ago

  @BasadoBoah @cheribmb Yes. I have no issue with **** or Yuri. But alot of these people get mad over going to the apple store and finding apples. There is no canon Yuri or **** or any bait. The chinese government simply wont allow it even if hoyo wanted to.

• 
  Jacky Fan (@FrankMaoSean) reported 7 minutes ago

  Has the review speed of the Apple Store slowed down again? The submitted update has been pending for three days and still hasn't started the review.

• 
  Vel0x (@vel0xAI) reported 8 minutes ago

  A student in the United States received a $3,000 university grant and spent the entire amount on five Mac Minis, not because he wanted a better study setup, and not because he was trying to impress anyone in his dorm, but because he was tired of waking up every morning and explaining his life to an AI that had forgotten everything by the next session. He did not use the money for textbooks, private tutoring, paid courses, or a new laptop like the university probably expected. He went to an Apple Store, bought five small machines, carried them back to his dorm room, numbered them from 1 to 5 with a black marker, stacked them on a cheap metal shelf beside his desk, connected a power meter to the wall, made instant noodles, and went to sleep while the machines began turning his room into something that looked less like student housing and more like a private AI lab built on scholarship money. His neighbors thought he was mining crypto, which made sense from the outside, because all they saw was a shelf full of computers running through the night, cables hanging behind the desk, a small fan pointed at the stack, and a student who suddenly cared too much about wattage. What they did not understand was that he was not trying to mine coins; he was trying to build a system that remembered his classes, his assignments, his codebase, his mistakes, his goals, and the product he was quietly building while everyone else was still treating AI like a smarter search bar. The problem he wanted to solve was simple but annoying enough to change everything. Every time he opened a new AI chat, he had to explain who he was, what he was studying, what project he was building, what the professor wanted, which parts of the codebase were broken, what he had already tried, what had failed, what he had learned the day before, and why the answer needed to fit his specific situation instead of sounding like generic advice from a model with no memory. He realized that the most valuable thing was not another chatbot, but a system that could keep context long enough to become useful. Each Mac Mini became responsible for a different part of his life. One machine processed his lecture notes and turned them into explanations he could actually understand. Another reviewed his assignments before submission and checked whether his arguments, code, and formatting matched the requirements. A third acted like a private tutor that questioned him until he could explain the material back clearly. A fourth wrote, tested, and refactored code for the product he was building outside class. The fifth coordinated the whole system, kept the rules updated, stored the context, and decided which task needed to run next while he was sleeping. There was no development team behind it, no manager assigning tickets, no daily standup, no productivity consultant, and no university department guiding the experiment. There was only a rules file, five machines on a dorm shelf, and a student who understood that local AI became much more valuable once it stopped being a conversation and started behaving like infrastructure. The university had given him money for education, but he used it to build an education system that did not forget him. That was the part most people missed when they saw the setup. The point was not only that the machines were powerful enough to run useful models locally; the point was that they belonged to him, which meant his lecture notes, unfinished code, business ideas, exam prep, personal mistakes, drafts, and prompts stayed in his room instead of being uploaded into somebody else’s cloud dashboard under somebody else’s terms of service. During the day, he still went to class like everyone else, listened to lectures, submitted assignments, and looked like a normal student trying to get through the semester. At night, the system summarized readings, found gaps in his understanding, generated practice questions, cleaned up code, tested features, wrote documentation, and moved his side project forward without needing him to sit there and manually push every step. When he woke up, he was not starting from zero like everyone else opening a blank chat window. He was starting from wherever the machines had stopped. At first, people in the dorm laughed at the shelf with the numbered Mac Minis because it looked excessive, strange, and slightly ridiculous for a student room. Then they started asking him to summarize lectures they had missed. After that, they asked whether it could help them prepare for exams, review essays, explain technical concepts, debug projects, and remember the context of their classes without forcing them to rewrite the same background information every time they needed help. That was when the private study system became a product. He packaged smaller versions of the setup for other students, not as a replacement university and not as another generic AI wrapper, but as a memory layer for people who were tired of using tools that forgot them every morning. It became private study agents, class note summarizers, exam preparation bots, coding copilots, and project assistants that remembered the user’s material, progress, weaknesses, and deadlines. The grant was $3,000, the machines cost less to run than most monthly subscriptions, and the first paying users came from the same dorm that had originally joked he was mining crypto. What started as a way to survive his own semester turned into a product other students were willing to pay for, because it solved the problem they had all accepted as normal. Now the system makes around $45,000 a month, and the strangest part is that none of it began as a startup pitch. It began as a student using university money to stop repeating himself to a machine. The university thought it was funding his education. What it actually funded was the infrastructure he used to rebuild it.

• 
  ⸜(｡˃ ᵕ ˂ )⸝♡ (@blublairies) reported 9 minutes ago

  So it turns out my phone charging problem is actually the charger itself, which is also my laptop charger, and then confounding factor that my car charger is also a bit dodgy in its own way bahaha so… I begrudgingly have to go to the Apple Store and buy a new one.

• 
  abhi | craftpad (@letcontactabhi) reported 10 minutes ago

  this is my plan for this month: 1. first, i’ll focus on nomi and try to build and ship the app on the apple store. 2. after that, i’ll start working on sortai. i want to make it a useful tool for founders to solve marketing problems, especially around ugc content and app marketing. 3. the third project could be a big b2b technical saas project. what’s your plan for this month? feel free to drop it below. i’d love to hear what you’re building. let’s go 🔥

• 
  Michael Pepper (@M1CHAEL_PEPPER) reported 15 minutes ago

  @_TheJasonC Let’s not forget the trust factor. I’ve seen plenty of stories about the poor customer service with Samsung. I’ve experienced it myself with issues with trade ins. They’ve tried to tell me I didn’t send in a device in the condition I said it was. The minute I mentioned having photos and videos of the condition and me packing it up, all of a sudden, they weren’t going to try to issue a charge back to me anymore. That happened a few times. Then, there’s the turn around for repairs. I’ve had a few things repaired by Apple and they’ve had them back to me within a few days. Shipped out on Monday and back to me by Wednesday. I’ve seen people have Samsung take weeks to months. Also, the ability to easily message with Apple support through iMessage. There’s trust that if you have an issue, you will be able to get ahold of someone and they’ll do their best to help you if they can. Yes, there can be the occasional poor support, but it’s far less often than the numbers I’ve seen with issues with Samsung. Google has their issues as well. My sister had an issue with her Pixel 6 Pro. They replaced it 4 times before she got so frustrated that she ended up just buying the 9 Pro XL. Neither Google nor Verizon seemed to understand the importance of keeping the customer happy. She was close to getting an iPhone and switching carriers. She’s been a Pixel user since the first Pixel. Apple is about not only the ecosystem but their post sales support and how they stand behind their products. Things like, if I switch from individual services to Apple One, they’ll refund the unused days prorated. Things like, when I had some dead pixels form on a MacBook Pro Display, I took it into the Apple Store, they ran some test and while they were doing those tests, they had things my son could do so he wasn’t bored and as a parent that is significant. He played some games on an iPad and watched something on the Apple TV. I’ve not once walked into an Apple Store and been ignored. But, I’ve tried to get help from Samsung reps inside a Best Buy and it was like I was asking a lot of them. It’s about training of their staff and how their employees treat the customers. I’ve never felt rushed either. I was picking up an iPhone, last year and did a trade in and they let me make sure everything was transferring over and made sure I didn’t need anything while my apps and settings transferred over and my carrier service moved over. The store closed and they let us finish up what we were doing while they did their closing duties. When we left, then had a bag with candy that each of us (my wife, son and I) got to take some. It was around some holiday. For me, it’s like being part of a family or big friend group. It comes down to how often have I been frustrated vs how often have I been very pleased with my experience and even had someone go above and beyond what I expected. Those experiences create loyalty.

• 
  Carol ann Clark (@CarolannClhcjv) reported 16 minutes ago

  @CEOMUSK433 I got locked out of my brand new Apple phone and nobody can fix it so I have to go the Apple Store in Calgary on Monday.

• 
  Patrick Carter (@PatrickRCarter) reported 17 minutes ago

  1/ Parents, we don’t have to choose between protecting our kids and protecting our privacy. Unrestricted smartphones should be treated like alcohol: 21 and older only. Nothing changes for adults. 2/ Here’s the part no one talks about: I cannot protect my child from what’s on their classmate’s phone. One unrestricted device and the whole group has access to the full adult internet. That’s the real problem we need to solve.3/ Privacy is the line between a person and a possession. A slave was property because someone else claimed the right to watch, record, control, permit, and deny his life. A free person requires privacy.4/ Some people say “if a liquor store can check an ID, so can the Apple Store.” That sounds simple… but it’s not the same thing. A liquor store checks you once, in person, for one item. Turning every app, website, and device into a permanent ID checkpoint creates a surveillance system for adults. That’s not protection — that’s control.5/ We all agree kids shouldn’t have unrestricted access to pornography, gambling, addictive feeds, and strangers. The easy fix is right in front of us: Stop handing children unrestricted adult-grade devices by default.6/ Make youth-safe electronics the standard for anyone under 21 — unless a parent is directly supervising. If a company wants its phone, app, or operating system in a child’s life, it should prove it belongs there. Adults keep buying and using whatever they want. No digital ID. No face scans. No adult internet passport.7/ This protects kids at the device level before they ever reach the adult internet. It keeps adults completely free. Privacy for grown-ups. Safety for kids. We can have both.8/ Parents — does this make sense? Drop a 🔥 if you agree we should protect children without forcing every adult to surrender their privacy. What’s the one thing that worries you most about kids and phones right now?

• 
  Jack (@jackcoder0) reported 20 minutes ago

  Her Apple Watch battery dropped to 78% after just one year. She wore it daily. She charged it overnight. She used it like every other Apple Watch owner she knew. Yet her battery had degraded faster in 12 months than her iPhone had in 3 years. She took it to the Genius Bar, expecting them to confirm it was defective. The technician ran every diagnostic. "Your watch isn't broken. It's just been running 24 hours a day doing things it doesn't need to do. There are 4 default settings on every Apple Watch that hammer the battery overnight. Apple knows. They've known since the first Series 1 launched. They don't change the defaults." She asked why. He gave the same answer Apple Store employees have learned to give silence. Then he opened the Watch app on her iPhone and walked her through everything. Here's what he showed her. 🧵

• 
  Prime AI (@primemans) reported 23 minutes ago

  The uncomfortable truth: Apple's business model rewards storage anxiety. The more often customers see "Storage Almost Full," the more likely they are to: 1. Pay for iCloud subscriptions 2. Upgrade to higher-storage models 3. Buy a new iPhone entirely Every default setting on a new iPhone trends in the direction of consuming more storage, not less. The 7 fixes above take 10 minutes total. They cost nothing. They will recover an average of 40-60 GB on most iPhones over 12 months old. The Apple Store employee said one more thing before he left: "We see this every day. Most people don't even check Settings → General → iPhone Storage before they walk in. They just assume the phone is too small for them. It almost never is." RT this so more iPhone users stop spending $1,000 on a storage problem that could be solved with 7 toggles.

• 
  Joey  (@IAmTh3Person) reported 23 minutes ago

  @J3nX24 @DylanMcD8 if it does, ill just go to the Apple Store and tell them to pls fix it

• 
  FINMAN (@erikfinman) reported 24 minutes ago

  @jstamby @jstamby Massive domes solve survival. Taste solves the Apple Store problem.

• 
  Floro S. (@sflorimm) reported 25 minutes ago

  is apple store connect down, or is just me?

• 
  Alex Ventures (@alex23ventures) reported 25 minutes ago

  An AFP TV crew shot footage of an 8 year old Chinese boy named Zhou Zhiheng for a piece on Asia's youngest programmers. Round green frames. Red shirt. He sat in front of a MacBook Air at a glass desk inside a Shenzhen co-working space with iPhone XR posters mounted on the wall behind him. The voiceover said he had started out building games. The subtitle said his coding tutorial channel pulled 60,000 followers. The camera pushed in tight on his fingers across the keys. While the West holds panels about screen time for kids, China places an 8 year old in front of an unregistered code editor and rolls cameras for the international press. He was meant to be the friendly face of Asian tech literacy. He just left the sidebar open. Pause at 1:34. Skip past the C++ on the screen. Skip past the if statement the AFP voiceover was reading. Look at the left panel of the editor. The folder is labeled aspirin. The open file is jizhe.cpp. The folder tree below: 1-7, 1-7b, 10-1, 10-1.2, 10-2, 10-4, 10-6, 10-8, 11-2. ColdMath. $94,318 profit. 5,612 entries. Joined September 2025. Bio: Edge Compounds. Jizhe is the mandarin word for journalist. The file the AFP crew was rolling on was named after them. The boy had the open scanf reading a score variable. He had not typed it that morning. He had given the file its name the day the AFP request came through. The numbered folders were not chapters of a coding course. The numbering lined up with the Chinese journalism beat codes the press accreditation office issues to foreign correspondents. 1-7 is the technology beat. 10-1 is consumer electronics. 10-2 is mobile devices. 11-2 is venture capital. The folder tree was an index of which AFP and Reuters reporters covered what. The boy was not the developer. The boy was the camera trap. The agent on the MacBook Air was tracking which journalists filed filming permit requests at which Shenzhen co-working spaces three days ahead of the segments going to air. Every permit request was a position on the company being filmed. The agent traded the gap between shoot and broadcast. The crew rolled for forty minutes. The agent placed eleven positions during the shoot. Every position was on a company whose office the AFP team had stopped by that week. The comments turned into a detective board. One viewer dropped the AFP clip to 0.25x. Another translated jizhe out of the filename. A third commenter cross referenced the folder numbering against the Chinese State Council Information Office accreditation list and matched every code. Six months ago a 14 year old in Shenzhen pushed an AI agent to GitHub. Judges said no real world application. 3,100 forks later. The boy's father had been one of them. He had dropped the fork onto his son's MacBook the week the AFP request showed up in the family's WeChat. The 60,000 follower coding channel was not a coding channel. It was a feed tracking which co-working spaces were hosting which crews. The followers were operators running the same fork out of different cities. The iPhone XR posters behind him were not Apple Store decor. The shoot was happening inside a media briefing room foreign correspondents rent specifically to film this kind of segment. The agent already knew the room. The room was on the list. The AFP segment sits at 2.1 million views. The freeze frame of the folder tree cleared 4.6 million on the repost. The wallet is still compounding. The agent is still reading press accreditation requests. The unregistered editor is still open. The jizhe.cpp file is still on screen. They filmed him to prove a child could code. The child was the lens. The agent was running the shoot.

• 
  Zavian Kairo (@ZavianKairo_AI) reported 28 minutes ago

  The uncomfortable truth: Apple’s business model rewards storage anxiety. The more often customers see “Storage Almost Full,” the more likely they are to: 1. Pay for iCloud subscriptions 2. Upgrade to higher-storage models 3. Buy a new iPhone entirely Every default setting on a new iPhone trends in the direction of consuming more storage, not less. The 7 fixes above take about 10 minutes total. They cost nothing. They will recover an average of 40–60 GB on most iPhones over 12 months old. The Apple Store employee said one more thing before he left: “We see this every day. Most people don’t even check Settings → General → iPhone Storage before they walk in. They just assume the phone is too small for them. It almost never is.” RT this so more iPhone users stop spending $1,000 on a storage problem that could be solved with 7 toggles.

• 
  GeeBeeNZ (@GeeBeeNZ) reported 29 minutes ago

  @Linda401gmail @RadioGenoa Don't do ANY FACIAL recognition ANYWHERE, go without or find a get around like a different browser. Tor Onion. Yes it's slow to load as a VPN. LOAD IT DIRECT FROM TOR, NOT EVER Google Play, Microsoft Store or Apple Store. Use Brave, DuckDuckGo as your default browser to get TOR.

• 
  Big G (@Fergy_MUFC) reported 30 minutes ago

  Really don’t know what’s up with these workers at Apple Store in bay plaza. It’s like everybody have attitude. Yall think I want to be here!! As 3 times in 4 months having problems with my AirPods

• 
  Erik Radle (@Radle) reported 30 minutes ago

  @JMakeley @ProhibitionUS You can't tell the difference between an Apple Store and a cartel? The PROBLEM is a poisoned supply, cut with fent and rat poison. People are dying not because of drugs but because of cross contamination. Notice how our booze supply isn't poisoned? Legal and regulated industries are not dressed-up cartels, friend. You don't want harm reduction, just control.

• 
  Dsk (@dsk_8587) reported 30 minutes ago

  @ZEE5India Hey incompetent fellows @ZEE5India Here is a bug for your team to fix I login with my number on your ios app. When I subscribe it takes me to Apple Store. Post that I don’t see the plan in zee5 And when I logout and login with Apple id, I find the subscription. Pathetic

• 
  Alida Antonia (@ArtByAlida) reported 31 minutes ago

  @ATT Your tech support told me that I should go to the Apple Store because he could not fix my issue. Apple had full access to see my settings. It’s an @ATT problem. It’s not an Apple issue.

• 
  Valerie Stables 🇨🇦Proud Western Canadian (@StablesValerie) reported 31 minutes ago

  At the Apple Store trying to replace my broken apple pencil under the Apple Care+ warranty. The warranty is active and covers accidental damage. I paid for the warranty at the same time i bought my ipad, pencil, and keyboard. I have the receipt and still a major hassle. /

• 
  Lucas (@Lucas62949380) reported 44 minutes ago

  Download your session application on apple store or play store so we have more secret and secure chat there on any account hack you’re down for bro My Session Id 05fe0ad0eaef801c18da5485f2148265d7530ab81b176ffa87fb1995dcd3c24074

• 
  帕特里克 (@bobbobbobe8ao) reported 45 minutes ago

  @IM_Pritchard @InternetH0F Allowing you to fix your battery instead of being forced into buying a new one is a good thing actually because a lot of manufacturers like apple will brick your phone if you attempt to fix it outside of a Apple Store

• 
  Frederick James (@_frederickjames) reported 46 minutes ago

  @alexcooldev i'm seeing crazy success w apple store ads but i burnt $100 in the beginning got literally 1 conversion it's a lot of trial and error i think, but when u find the right system and have money to put into it it can go crazy

• 
  Lucas (@Lucas62949380) reported 49 minutes ago

  Download session app from your Apple Store or play store let’s chat secretly over here concerning hack deals, let’s access her account and login then you can go through everything which you need to know in there 05fe0ad0eaef801c18da5485f2148265d7530ab81b176ffa87fb1995dcd3c24074

• 
  Coolz (@Coolz261) reported 50 minutes ago

  @lilsamsquanch66 Hopefully the Apple Store caus my shits been slow as hell lately

• 
  Pongsametrey S. (@pongsametrey) reported 56 minutes ago

  @GooglePlayBiz Why App review take too long, we got stuck by CA issue and have to wait too long compare to Apple Store, help to check app CoolApp Cambodia please.

• 
  girlmom (@amarijenise_) reported 57 minutes ago

  Ryleigh dumb *** iPad acting slow I don’t feel like sitting at this Apple Store all day