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Apple Store status: access issues and outage reports

Problems detected

Users are reporting problems related to: website down, sign in and errors.

Full Outage Map

The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 6: Problems at Apple Store

Apple Store is having issues since 09:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

  • 38% Website Down (38%)
  • 35% Sign in (35%)
  • 27% Errors (27%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

CityProblem TypeReport Time
Ciudad López Mateos Sign in 14 days ago
Quito Website Down 28 days ago
Guayaquil Sign in 28 days ago
New York City Sign in 29 days ago
Malibu Website Down 1 month ago
Houston Errors 1 month ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

  • SavanahChante
    Savvy💫 (@SavanahChante) reported

    Went to the Apple Store for them to fix my phone, left with a brand new one 🤸

  • DavidPrenticeJr
    David Prentice (@DavidPrenticeJr) reported

    @athcanft @landonaritchie I’ve applied to the Apple Store to do the developer stuff. I have some apps that are web based but conversions are pretty terrible. I guess the secret sauce is to wrap into an app and do *** and run ads?

  • twylarecrir
    Ecrir Twy'Lar (EVE Online) Broven/Dunnir (WoW) (@twylarecrir) reported

    Hey @Apple, fix you account recovery system. It doesn't work. Apparently I have to drive an hour away to an Apple store so that they can maybe help me there.

  • MissRinaIdrus
    Morningstar 🇵🇸 🔻 (@MissRinaIdrus) reported

    @GenXDutchess2 @RadioWatermelon I mean, that’s how I downloaded discord many many years ago. Someone sent me a link to a discord server. I didn’t have a discord account at that time. And when I click on the link, a menu popped up asking me whether I want to download discord and it took me to Apple Store to download discord.

  • TrollGod9000
    TrollGod9000 💿 (@TrollGod9000) reported

    The Apple Store giving out free slow neck head with a purchase of a iPhone 17

  • maddyluvzgaara
    maddy🌺 (gaaras real girlfriend) (@maddyluvzgaara) reported

    DREAM:wanted to have Sheldon cooper as my wallpaper and downloaded a virus and for some reason I had a rich guy that followed me around I said “hey can we go to the Apple Store” and he completely ignored me and we went to a prison to bail someone out instead so I had to fix my phone myself anyways my *** is going back to bed 😭

  • MOHAMMEDolts
    MOHAMMED (@MOHAMMEDolts) reported

    @gregjoz There is a problem with the Apple Store.

  • neonpinkbag
    Purewww (@neonpinkbag) reported

    @letsblinkit , order ID - ORD56136136625 I ordered an apple earphone and the seal of the product was broken. I spoke to the customer support and they advised me to check the authenticity by going to an apple store, isn't your app running because for customer convenience?

  • v0calline
    baby~ Blue🌙 (@v0calline) reported

    At the apple store again. Idk if my wifi issue is user stupidity or machine stupidity 🙃 so let’s check

  • TejRaj27
    🔱 Tushar 😈 /♻️ कर्म ♻️ 🇮🇳/हरफनमौला (@TejRaj27) reported

    @sapnamadan Visit the Apple Store. They should be able to help you. I think quite a few people are having similar issues.

  • FootFerreira
    Football Ferreira (@FootFerreira) reported

    @richnweirduke Take back to the Apple Store and report Arsenal for this problem

  • jamesandamerica
    james williams (@jamesandamerica) reported

    went to the apple store today because my i phone is slow. the man said to clear my cash. i told him i don’t carry cash for safety reasons. he said that’s not what he meant but i think it is.

  • Awake___NotWoke
    WCCO Adam (@Awake___NotWoke) reported

    @NortonMpls No more apartments Need to tear down all those newer hideous apartments built since 1999. They ruined Uptown. So did the Apple store etc. We need less people. Less freeloader communist scum

  • melifew213
    Mai Angwar D Farmer (@melifew213) reported

    @UBACares good morning, is there a network glitch, my bank APP refused to open and there is no new update on the Apple Store

  • AerynChristie
    Aeryn is on Other Blue Site (@AerynChristie) reported

    7. As a further courtesy, I'll give you one week from tomorrow (Which will be 5/8/26) to issue a refund to me and properly label the items in your app's store. After that, I will report the violating lootbox mechanics on both the Play store and the Apple store. 8/8

  • JustinJDean
    Justin Dean 🇺🇸 (@JustinJDean) reported

    iPhone pops up and says the battery capacity is under 70% and to click here to replace the battery for free. I click and make an appointment for 6:30pm. I drive an hour to the Apple Store and after sitting with the Apple “Genius” for 30 minutes while he enters my info, he informs me that they don’t have time to replace the battery before they close at 8pm, and that I can return tomorrow morning. I feel like I’m in Seinfeld episode. “You know how to take the reservation. Keeping the reservation is the problem”

  • JackPackag5
    Britler (@JackPackag5) reported

    @SirLeonP The whole point of business is to create jobs, there's no point being an apple store in a run down town. Economy is the movement of money. You hire employees to scale your business not to make a profit on them

  • CharlesReed
    Charles Reed (@CharlesReed) reported

    This morning my iPhone 17 Pro Max went dark. Thanks to staff at the @Apple store in Beechwood, Ohio I was able to trouble shoot the problem and didn’t have to get another phone.

  • entropybox
    DJ 🦄 🌈 🌈 🇺🇸 🇺🇸 (@entropybox) reported

    @looksmhee Techie head here. I've set up over 50 iPhone + iPads. iPhones have great security. There are no security issues whatsoever if you use the clean Erase + Reset the iPhone before using. You can even bring it into the Apple Store and they can inspect it and do it for you. Also, I have never heard of any hardware spy trackers installed on an iPhone. In researching, none has come up. So you guys don't have to worry. Also, I've seen many fans have gifted artists with iPhone and iPads. There has been no news reports of security issues from the phone and tech gifts. If there were any issues, it would be reported by now. The fan seem very sweet and thoughtful. Grateful to her for being a generous fan for Lena and Miu.

  • o_glethorpe
    Oglethorpe (@o_glethorpe) reported

    @AdamMusaAly @aloisdeniel Yes, that does not prevent slop at all, or even security issues, as seen with that guy who downloaded a fake version of a Bitcoin wallet from the Apple Store (or something like that).

  • TheRamblingRep
    Ian Grimsdick (@TheRamblingRep) reported

    @arpan_on_BC If they're perfectly formed boxes, I'd hazard to guess the little cable that connects the motherboard to the display has gotten a little loose. Should be a warranty issue Apple should fix/replace. Head to an Apple store and they should take care of it. There's a chance ...

  • 2thgun_
    2thgun (@2thgun_) reported

    @ugogofx m5s have had crazy QC issues. take it back to the apple store they should give you a new one hopefully without issues

  • RavensMove
    Vivek (@RavensMove) reported

    @songjunkr Oh no. That looks like a defective screen. You should definitely head to the Apple Store; they might fix it for free

  • marzrocks
    Marz (@marzrocks) reported

    @paisoaps I wanted the dvds, but I bought it from the Apple Store. My uncles have them on dvd. I grew up watching it. I didn’t watch the movie either until recently. It’s in terrible quality, but I found a decent quality somewhere. If you want the link I’ll DM it to you

  • gagliarf
    Frank Gagliardi (@gagliarf) reported

    > Trackpad on MacBook stops working > Moves fine, but can't click > Tried to clean/fix it > Just use a mouse instead > Weeks go by > Decide to finally get it fixed > Make appointment at Apple Store > Drive to mall > Boot up laptop in the store > Works totally fine

  • cory_schulz_
    Cory Schulz (@cory_schulz_) reported

    @tekbog paying $100 every 2-3 years to replace a battery at an Apple store is not a serious issue. I would be much more concerned about how it would affect the water resistance of the phone if I were to change the battery myself and not have the glue or seals line up properly

  • dldmvnaij
    effie we all got pain (@dldmvnaij) reported

    @Kyree_jpg you don’t even have an apple store, and the only one in your beltway is shutting down. can we be honest for 2 seconds kyree!

  • wonderful_eve
    🪽𝔼𝕧𝕖 🪽 (@wonderful_eve) reported

    @susuremaseduh Yes I’m really disappointed to still see it at 4.6 stars in the Apple Store.. people need to not only email them and respond to their satisfaction survey but bomb them with negative reviews to tell other people not to download until they fix things and to get NE’s attention.

  • SaiseiInvesting
    Saisei (@SaiseiInvesting) reported

    You walk into a Google store in NYC and they cannot fix one of your problems You walk into an Apple store in NYC and they will fix 99% of your problems Make it make sense? $AAPL $GOOGL

  • piyushsjain
    Piyush Jain (@piyushsjain) reported

    @ProfessorCardz Don’t go for local replacement. The phone may face other issues like freezing, boot fix etc. my wife’s phone had similar issues as it replaced by a local shop. Get it Replaced from Apple Store if you plan to use the phone for 1.5-2 years. Else exchange at a new launch.