Apple Store status: access issues and outage reports
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Full Outage Map
The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.
Problems in the last 24 hours
The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Apple Store. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Apple Store users through our website.
- Sign in (38%)
- Website Down (38%)
- Errors (25%)
Live Outage Map
The most recent Apple Store outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Errors | 2 months ago |
 Ciudad López Mateos
|
Sign in | 2 months ago |
 Quito
|
Website Down | 3 months ago |
|
Guayaquil
|
Sign in | 3 months ago |
 New York City
|
Sign in | 3 months ago |
|
Malibu
|
Website Down | 3 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Apple Store Issues Reports
Latest outage, problems and issue reports in social media:
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rameshinder (@masalanumberone) reported@Apple hi Apple - worst service at Square one Apple Store, Mississauga. I spend 2 days for battery replacement and now I have to book appointment again because there is some other issue. So spending 3 days of my life and work for this ? @tim_cook @AppleSupport
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Miro Jurcevic (@mirojurcevic) reportedI think most nerds have been to the Apple Store and ordered every possible option for a Mac Pro or went to a server vendor and ordered a trillion servers.
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yessi (@yessicaster) reportedI’m the kind of friend to surprise you at the apple store and wait out a bad day w you while they fix your phone.. or the friend who negotiates with the tow truck driver while your car is broken down in the middle of street
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Christos (@cmallios89) reported@cmsj @aidler @ivanfioravanti Bcs of a person has bought iPhone and cannot afford to buy a new smartphone less than 4 or more 5 years after, this person should be protected. For example apple store is a rediculous issue. It was forcing small companies or even individuals to pay big tax to apple for no reason
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Greg - Israelite in Exile (surviving the Galut) (@anexiledjew) reportedI bought a set of AirPods Pro from Laptops Direct about a year ago. I have a problem with the left AirPod charging, and I went to an Apple Store to have them look at it today. Astonishingly, I discovered at the Apple Store that the serial number is tied to a date of purchase from 2024 in a Walmart in the United States. Avoid this retailer.
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Kathy Wallis 💙 (@KathyWallis01) reported@AppleSupport Need help with my Apple account ID. Apple store not working. Please a quick solution is needed
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BOOM ODDS 🟢 (@BoomOddsCashOut) reported@Aziii_6890 @AppleSupport @Apple Same problem with mine. Can't access the Apple store and there's no way to update and download apps. Because and without the Apple account (ID) the iPhone is useless!
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santosh Yadav (@santosh52681534) reported@Apple I forgot my password and visited the Apple Store in Mumbai to unlock my phone. I was informed that I should call customer care after 24 hours. Today, after waiting 24 hours, I contacted customer care and was told that the server would unlock my phone only after 6 days.
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girlmom (@amarijenise_) reportedRyleigh dumb *** iPad acting slow I don’t feel like sitting at this Apple Store all day
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idrin74 (@EdyVG74) reported@MrCreator1 No. I can’t use Apple Store. That s The point. I want To download apps and i can t because i can t put the account and login
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tom 🎸 (@uncreativetom) reported@Andrewislington I had to go to the Apple Store and they just plugged it into another Mac to restore it. I could have done it myself but I only own one, and no friends with Macs were nearby at the time hahaha. The main issue was that I hadn't backed anything up so lost loads of files oops
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TheMediaLies🇺🇸 (@OzzyKona) reported@Verizon this is terrible. I buy a new iPad and need to go to store to activate the cellular. It is a half hour wait, is this the geriatric Apple Store. These guys working are old and slow.
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Kyeyune Richard (@krk24richards) reported@DrBellahh You and your people you buy used iPhones, me I buy new and from Apple Store. So handle your problems
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Brooks (@Brooks_exe) reportedthere's genuinely something wrong with my iPhone 17 Pro Max that i paid over a grand for, shits having connectivity issues over both mobile data and wifi, gonna have to drop into the Apple Store at some point...
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Rachel Spencer (@Ray_swalter) reportedI love when I plug my iphone in to charge on the charger I bought at the Apple Store only for my phone to tell me this charger is a slow charger
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free palestine 🇵🇸 (@eclairification) reportedthis became very apparent when i was working at the Apple Store genius bar and i hate how all the companies take advantage of making it customers’ problem that they didn’t read while also doing everything in their power to make everybody bad at reading
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Jack (@jackcoder0) reportedHis iPhone battery health dropped to 78% after just 1 months of use. He took it to the Apple Store expecting a free battery replacement under warranty. The Genius Bar technician ran every diagnostic. The battery passed every test. The phone wasn't defective. Then she said something he wasn't expecting: "This battery isn't broken. It's been worn down. There are 8 default settings on your iPhone right now that are aging the battery faster than they should and they're all on by default. Apple ships every iPhone with them enabled. Most customers come in here thinking the battery is bad. It's not. The settings are." He asked the obvious question: "Why doesn't Apple turn them off by default?" She didn't answer. She just opened Settings and started walking him through them. Here's everything she showed him in the next 10 minutes. 🧵
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ಅನಂತ್ ಸುಬ್ಬಣ್ಣ (@AnanthSubbanna) reported@usmantweets_ I got the same problem with my iPhone 14 plus. Rear camera is not working. Unfortunately, as per the apple store, the service program is not going to be covered for my device even though my device is manufactured in Dec 2023. @AppleSupport @Apple pls help
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Olivia Chowdhury (@Oliviacoder1) reportedThe uncomfortable truth: Apple's business model rewards storage anxiety. The more often customers see "Storage Almost Full," the more likely they are to: 1. Pay for iCloud subscriptions 2. Upgrade to higher-storage models 3. Buy a new iPhone entirely Every default setting on a new iPhone trends in the direction of consuming more storage, not less. The 7 fixes above take 10 minutes total. They cost nothing. They will recover an average of 40-60 GB on most iPhones over 12 months old. The Apple Store employee said one more thing before he left: "We see this every day. Most people don't even check Settings → General → iPhone Storage before they walk in. They just assume the phone is too small for them. It almost never is." RT this so more iPhone users stop spending $1,000 on a storage problem that could be solved with 7 toggles.
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@levelsio (@levelsio) reportedPS a few days ago we actually went to Rimowa Copenhagen to fix the previous cracks (in quote tweet) They brushed us off and said they couldn't help us and we'd have to get it fixed in Lisbon where we bought it Which is funny cause if I break my MacBook Pro, I can literally bring it into any official Apple Store anywhere and they'll fix it Or if I lose my debit card, Revolut will send me a new one anywhere in the world and it'll arrive in a day or so! The point of service is especially when it's a suitcase, you're probably traveling when it breaks, and you want to either get it fixed or get a temporary replacement while yours get fixed, so you can keep traveling That's what I mean with premium luxury service that I'm happy to pay a lot for!
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James Yeung (@jamesyeung18) reported@aat_ai40683 Thanks bro. I actually took my mouse to the Apple Store and have them fix it for me! It now works fine!
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Ján Bakoš (@jani0077) reported@vlmxs @SnazzyLabs Speeds are really down in a clumsy environment. Tried it in our local Apple Store and it came out weird that some pages took loading more than 10 seconds. Then ran Speedtest and the speeds capped at about 30 Mb/s, while the store had 1 Gb/s wireless (I was the only customer).
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Drunk Dividends 🥂 Small Biz & Finance (@DrunkDividends) reported@unusual_whales If the Apple Store alone was broken into it's own company it would be bigger than SpaceX
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KitsuneYuki ❄️🔥🦊 (@GinKitsune4) reported@MtSilvr @KirscheVerstahl I love the apple store. One day, you walk in and say you want an orange. You like oranges better. The store owner says, "everyone must want oranges," and starts selling oranges. Now, no one shows up to the apple store, and it goes out of business. This is the problem.
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Daniel Ortega (@dan_in_robots) reportedI don't know. I'm sure it's pretty, but this looks like an Apple Store on wheels. Where are the physical controls? I'll take real engineering that solves real problems. My two cents.
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Dawson Gibbs (@dawsbg) reportedThe biggest challenge for all consumer apps is acquiring users at the lowest cost. Sweatcoin was having the same issue before it exploded with new users. It was able to acquire users with traditional paid ads, but its CPI would always remain high. Sweatcoin's growth stayed linear until it decided to try a new strategy. And that strategy was mass UGC marketing. Sweatcoin partnered with creators and created organic feeling content. High volume testing of viral hooks and formats. It took these winning viral pieces of content and turned them into Spark Ads. UGC powered paid media. Sweatcoin never had to burn ad spend by guessing on creatives when the creatives were already proven to convert and get engagement. Sweatcoin 10x'd it's ROAS using this viral content made by creators. Hiring tons of creators and ad spend sounds costly, but in reality, Sweatcoin was able to lower its CPI by 53%. In fact, on Apple Store Sweatcoin had the lowest CPI possible. 60 million users acquired. And it all started with one shift in thinking. Mass UGC + UGC powered paid media = 📈 🚀 user acquisition Stop guessing on creatives. Let the market tell you what works. Then put money behind what's already proven. Organic tests it. Paid scales it. Simple as that.
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PK 🐢 👩🏻💻 (@PKodmad) reportedMalko - my bedtime app blocker got rejected from apple store review. The turnaround time was quite fast! Last time I had to wait for 20 days for a rejection. Here are the reasons. 1. Incompatible with iPad - I have marked the app as iphone only. I'm not sure why they tested it on ipad. It may be easier to fix this than argue with them. 2. Paywall content - it does not clearly describe what the user will receive for the price. Seems an issue with messaging. Will rework and resubmit. Approval coming in any day now!
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Nyrox (@0xNyrox) reported@officialladi_T Windows abeg Mac and their screen issues abeg... Guess because it's not direct from Apple store, my next purchase I will order
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Mehwish kiran (@mehwishkiran07) reportedThe uncomfortable truth: Apple's business model rewards storage anxiety. The more often customers see "Storage Almost Full," the more likely they are to: 1. Pay for iCloud subscriptions 2. Upgrade to higher-storage models 3. Buy a new iPhone entirely Every default setting on a new iPhone trends in the direction of consuming more storage, not less. The 7 fixes above take 10 minutes total. They cost nothing. They will recover an average of 40-60 GB on most iPhones over 12 months old. The Apple Store employee said one more thing before he left: "We see this every day. Most people don't even check Settings → General → iPhone Storage before they walk in. They just assume the phone is too small for them. It almost never is." RT this so more iPhone users stop spending $1,000 on a storage problem that could be solved with 7 toggles.
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Omnicris (@Omnicris) reportedYeah, it could, but it won't. People steal things that are locked down all the time. I mean, even the Apple Store display models get stolen all the time, and those have a special version of iOS that runs on them, so you can't do anything with them anyway; they're paperweights. My concern is the ability for Apple, or any tech company for that matter, to be able to remotely disable a device, whether you are a criminal or not.