Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (50%)
• Website Down (33%)
• Sign in (17%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Nantes	Website Down	22 days ago
Capitólio	Errors	23 days ago
Adelaide	Errors	28 days ago
Ahmedabad	Sign in	30 days ago
Ahmedabad	Website Down	30 days ago
Montréal	Errors	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Great Draper’s Ghost (@wunderdog13) reported 3 minutes ago

  @marlene4719 I don’t know- how much **** got broken by the guys? Normally when 400 bkack guys get together, someone gets shot or an Apple Store gets raided. Tell me I’m wrong…..

• 
  Rahul Verma (@RahulVerma989) reported 11 minutes ago

  @HsanC_ shipping so hard you literally broke the hardware is a major flex ngl. hope the apple store fix is quick.

• 
  Octaine (@octainebg) reported 13 minutes ago

  @that_john_doe @aaronp613 Firstly these device are obsolete now, second the firmware that was unsigned was the newest one for the model not some old firmware Also iPhone's slow down and overheat when the battery is bad, change that battery in an Authorized Service or Apple Store and see performance go up

• 
  Big G (@Fergy_MUFC) reported 14 minutes ago

  Really don’t know what’s up with these workers at Apple Store in bay plaza. It’s like everybody have attitude. Yall think I want to be here!! As 3 times in 4 months having problems with my AirPods

• 
  Metal (@MetalXMeta) reported 14 minutes ago

  @TinyMetaX @Apple Ohhh that is a ****** PROBLEM 🫪 Find an Apple Store asap and bring it to their attention

• 
  JD (@jdiii4) reported 15 minutes ago

  @MarieIsabellaB Almost got arrested in Verizon over the same issue. Needed a replacement and manager said I could not get one of the phones in the store. Another worker told me to go to the Apple Store. Never stepped foot in Verizon store since.

• 
  L3M (@angu_l3m) reported 18 minutes ago

  me leaving the Apple Store with airpods down my throat

• 
  I need more sunshine (@chicagoaudra) reported 20 minutes ago

  Anyone else having issues with newer @apple phones? I have an @apple iPhone 17pro that I’ve had problems with since I bought it through @ATT around Christmas. It has not worked consistently, with any of my Bluetooth devices, and is getting worse over time. Even my watch (series 11) is almost never connected and runs out of batteries really quickly now because it is constantly trying to connect and reconnect to the phone. Spent hours at the Apple Store a while back where they made me reset my phone and I couldn’t restore from the backup at all. I did that and the problem did not resolve. It mostly finds the devices but won’t connect or won’t stay connected or even paired. All of my devices work on my husband’s phone just fine (same phone). I have not been able to use any of my devices at all in over a week now, yet my phone somehow “passes” their diagnostics, despite not working at all in practical reality. It failed one test in the Apple Store but then passed when they redid it, so of course, they went with the pass. 🙄 Because of the “passing” the diagnostics, they refuse to replace the phone and won’t do anything about it. They just tell me it has to be a software issue and “the engineering team is working on it.” For months now. None of this happened with my iPhone 15pro and it doesn’t work with other phones either. How is this acceptable? They just took my money and I am SOL when it doesn’t work? No offer of a different device, a refund etc, no attempt to solve my issue. Just sucks to be me? Anyone have ideas of what I can try next? I have spent way too much time on this, but I would like a phone of my own that works. Also, if you are thinking of the Apple iPhone 17 pro, skip it. I feel like I’ve been ripped off and I don’t feel like they should be able to just take my money and leave me with this lemon of a product. Is there a lemon law for phones? Tired of this. I’m so sorry I got rid of my 15.

• 
  Swanand (@_swanand) reported 21 minutes ago

  @chinmay185 Apple Store payments. But now they support Indian credit cards. Problem solved.

• 
  (Comms Open!) JakeArtOfficial (@art_jake) reported 24 minutes ago

  Went to my local Apple store to get my Battery replaced because addmiteddly I wore it down by charging it nearly ALL THE TIME... Only for them to tell me "Hey uuuhhhhhm so uhhhhhm some uhhhhhm good news & some uhhhhhm bad news uhhhhhhhhhm... so the Good news is you have a practically new phone! & the bad news is we had to replace your phone & all of your data is gone"

• 
  100and1 Gadgets Orchid (@mollfixdiapers) reported 28 minutes ago

  @69LifeCode @EmzyGadgets People that bought from Apple Store in USA face the same issue , The tweet said might and some.

• 
  Lucas (@Lucas62949380) reported 29 minutes ago

  Download your session application on apple store or play store so we have more secret and secure chat there on any account hack you’re down for bro My Session Id 05fe0ad0eaef801c18da5485f2148265d7530ab81b176ffa87fb1995dcd3c24074

• 
  JD'oh (@JDoh2983) reported 29 minutes ago

  I went straight from the curb to the Apple Store in Honolulu, because surely, I thought, Apple could help me. My phone was erased, and the attacker had switched on Activation Lock, the anti-theft feature that binds a device to its owner's Apple ID. The irony was total: the security designed to protect me from a thief was now the thief's tool for locking me out of my own phone. I could not unlock the device in my own hand. Neither could Apple. At the Genius Bar, with my original purchase receipt and a stack of government IDs on the counter, the technicians told me there was nothing they could do. Their best advice was to buy a new phone. Standing right there at the Genius Bar, I made my first call for help, to a friend who works in private security. That was the person who told me, in plain and practical terms, how to start locking everything down, and much of what my wife and I did over the next several days came from that first call. I left the store and went to my cousin's house. Neither of us had the first idea where to begin unwinding this, and we sat there together, two grown men, feeling helpless. It was no longer only about money, though the money went that night too. The person who held my account also held more than 100,000 family photographs, my notes, my data, every password saved in my Apple keychain, my entire iMessage history, and, worst of all, the ability to receive the text-message verification codes sent to my own number, the codes that guard everything else. In one app, the thief sold the investments I held there to raise cash, then reached my wife directly, sending her a payment request that looked to her like it came from me. She was careful and declined the first requests. A later one, appearing to be from me, drew thousands of dollars out of her before she understood that her own husband was not the one asking. Then they drained the rest. Overnight, from Los Angeles, my accounts bled out through a string of Walgreens drugstores, an Arco gas station, and a single charge of thousands of dollars at a Staples, the signature of a gift-card cash-out. Orders were delivered by a food-delivery app to a Los Angeles address I had never heard of. My PayPal was accessed. Two credit applications were filed in my name. When I tried to freeze one account in the middle of the night, I found its support line ran only on East Coast business hours. It was closed. The thief had the whole night, and used it. When the tally settled, several thousand dollars was gone, and only a small fraction has come back. I expected the theft to end when the money did. It did not. Three days later, on June 28, the intruder reached back into the account and erased my smartwatch, off my wrist, in real time. They were still there. And Apple, it turned out, could not simply give the account back. To prove that I was me, Apple's own recovery process required the very thing the thief controlled since they held the trusted number. Then the calls started, a wave of them from that same number ending in 67, a caller posing as an Apple supervisor and riding the spoofed line. After they take everything, they call you, and they sound exactly like the people you are most desperate to trust. And the fraud has not stopped. In the weeks since, the thief has kept opening cryptocurrency accounts in my name, one after another, using the identity he took to move money through channels that are hard to trace and harder to undo. The police, when I met them at my cousin's house, could do almost nothing but take a report. For guidance on the crime itself, I reached out to an old college classmate who is now an FBI agent. He confirmed that the number had been spoofed, walked me through what to document and whom to contact, and steadied me when I needed it.

• 
  CHUDDYBEST (@ChuchuBr9976724) reported 30 minutes ago

  She can recover her phone or damage it, if is iPhone or visit apple store in Lagos to track down the thief. You can stole iPhone and get away with it. That dude be like em new for thiefing

• 
  Asrar (@asrrrrrr217) reported 30 minutes ago

  @AIAdsApps I have very problem with apple store ?

• 
  yessi (@yessicaster) reported 32 minutes ago

  I’m the kind of friend to surprise you at the apple store and wait out a bad day w you while they fix your phone.. or the friend who negotiates with the tow truck driver while your car is broken down in the middle of street

• 
  Nojme (@NojmeArt) reported 35 minutes ago

  @Smear_Sys @SThrober The issue is the length of the game. 2 hours for a game is a very low bar to hit. Even youtuber slop games like banban figured out how to hit the time limit. If your game is essentially a mobile game like flappy bird steam isn't the place for it, put it on apple store

• 
  昶謲 (@howyouarrive) reported 37 minutes ago

  I have to say, Apple's payment system has some serious issues.@AppleSupport When I tried to apply my $100 account balance to a checkout order on the Apple Store, the credit was applied correctly. I am trying to purchase four AirTags for same-day delivery, which requires me to pay an additional $15. The system gave me several payment options: Apple Card, Visa, or Apple Pay. I tried every single one of those options. Even though I correctly entered all of my personal information and billing address, I kept receiving the same error message: "Your payment authorization failed. Please verify your information and try again, or try other payment methods." Furthermore, I encountered several front-end bugs during the checkout process, such as misaligned icons. There was also an issue where the Apple Pay interface would open but remain completely blank. I would like the Apple team to look into these issues.

• 
  free palestine 🇵🇸 (@eclairification) reported 38 minutes ago

  it’s over now but for Two Years they were having Apple Store lock in nights playing games on the iMacs collecting private paychecks from one of the worlds biggest companies and the justification was that a basic lock between two empty rooms was broken. the mall had security

• 
  Veltrx (@Veltrxai) reported 38 minutes ago

  Sam Altman taught 720 startups one formula where luck is a random number between 0 and 10,000. Stanford, 2014. The opening lecture of CS183B was so packed he asked for a bigger auditorium. He was 28, a dropout from this same school 9 years earlier, now running Y Combinator. The formula he wrote on the board: idea × product × team × execution × luck and you only control 4 of the 5, because the fifth one goes to 10,000. His words, not a metaphor. Then he did something strange: he handed half of his own lecture to Dustin Moskovitz, co-founder of Facebook, whose entire job was to talk students out of starting companies. Dustin showed one table. Employee 100 at Dropbox with standard 10 basis points made $10 million, employee 250 at Facebook made $200 million, and employee 1,000 joining in 2009, when everyone said it was too late still made $20 million. Your own startup? Best case you build a $100 million company and keep 10% after dilution. $10 million, same as employee 1,000, minus your health. Dustin knew the price because he paid it: at 21 he was throwing his back out every 6 months from pure anxiety, always on call, unable to quit a founder who leaves wears the black eye for a decade. Then Altman twisted the lecture back with advice that cut against everything in the room. The best ideas look terrible at the start: the 13th search engine, the 10th social network limited to college kids, sleeping on strangers' couches. If an idea sounds good, too many people are already building it. Make something 100 people love instead of something 10,000 people like. Ben Silbermann recruited Pinterest's first users by walking up to strangers in Palo Alto coffee shops, then resetting every browser in the Apple Store to Pinterest's homepage until they threw him out. And the only valid reason to start is that you can't not do it. Dustin built Asana at night, after full days at Facebook, unpaid and unasked. "The idea was beating itself out of our chest." The rest is a number between 0 and 10,000.

• 
  Feiyi Girl (@FeiyiGirl) reported 41 minutes ago

  Everyone pay attention. I had been slept without intention again in restaurant, then a woman came over to wake me up, same thing. Every time when I DFU my phone, SDD rat use same thing to put me sleep and do such thing on my restored phone. This time I have to tell everyone what happened when I DFU my device today at Norwich Apple Store: the staff wanted to MDM my device, and I caught it. How shame it is. I requested restore again to not escalate the issue because I think he had been ordered to do so. I didn’t think that even not give up instead of making me sleep again to do such things on my device again afterwards. Insane

• 
  Memories collection (@gunpeiyokoifan) reported 44 minutes ago

  But FRIEND!!! what if your pocket machine acted funny, but I became technician and figured out how to fix it? like if I worked at Apple Store and you visited America again 🥹

• 
  Adam Koszek (@wkoszek) reported 44 minutes ago

  It's interesting how Apple Store changed servicing - I can now use the Mac as my part is being shipped. Whoever did this (@tim_cook is it you? - thank you!) Next step: let people just run self-service, and when I come over, perhaps just scan some magic code of my screen and that's it to verify it's the same machine. And the step after next would be to have Apple folks inspect the laptop and suggest fixes under AppleCare. e.g.: you have keyboard marks on LCD - we'll fix it for you. Improvement after this one: just book appointments for fixes and do them just-in-time, almost like doctor visits. So I bring my Mac in 2:54pm, then the service starts at 3pm, and on 3:45pm or so I get a Mac with new battery etc. because all parts were already in that store waiting for me. No need of 4 day stay for a flu. I don't get why there's like 3-7 day wait time for a fix anything. Bettery is like a 10-30min job. Is it because people from half of California send computers to handful of stores? Can't it all be offloaded by having people further away from Apple Store mail computer via Fedex/UPS? Those boxes should go to some big fix center where 50 people can be fixing 50 Macs per hr. It could be perhaps 2-3 days to get computer back, so it'd be better/faster for folks further away. And it'd be amazing experience for folks close to stores.

• 
  Aurora Kosmik 🐏 ✨Vtuber ✨ 🐏 (@aurora_kosmik) reported 47 minutes ago

  @LottieStarshot Its slow but its starting to hit on apple store too

• 
  Jill Collier 🟥 (@JillCollier16) reported 50 minutes ago

  @boygeorgeclub01 Thanks. The Apple Store was genius at recovering my iPad. Was just having trouble signing in here, but all fixed now.

• 
  Angela Rodriguez (@Angel1994_) reported 54 minutes ago

  a down payment. I have never leased anything from T-Mobile or Apple—the iPhone was purchased alright at the Apple Store—never had the screen saver displayed on the illustrated iPhone 13.

• 
  Lexie (@lexie20A) reported 55 minutes ago

  @spiritchihiro MacBook Pro a few months ago. Told myself I’m walking out of the Apple Store tomorrow, with a working MacBook Pro (mine was broken and I had no money to get it fixed or buy a new one). Couldn’t be fixed. So my Mum just said there and then I’ll buy you a new one, and she did?

• 
  ChihuahuaLinda (@ChihuahuaLinda) reported 56 minutes ago

  @fiago7 Turning it into an Apple store is better than tearing it down!

• 
  Joey Hansen (@joeydhansen) reported 57 minutes ago

  Big props to me for successfully ordering a USB-C cable from the Apple Store website after 4 days of unsuccessfully attempting to do so. I kept sitting down to order the cable, got distracted and then at some point the following day remembered I didn't finish the order.

• 
  Terence O’Neill (@TerenceONeill12) reported 59 minutes ago

  @WigglyAir can’t even go into the Apple Store without the Apple employee questioning why I’m still using Apple if I have so many problems with Apple and had to sue them in court and win because of their faulty designs…… I sent him back to his manager and told him never to speak to me aga