Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Errors (30%)
• Website Down (30%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Ambato	Errors	4 days ago
Ituiutaba	Website Down	6 days ago
Guayaquil	Sign in	10 days ago
Aubenas	Sign in	25 days ago
Billy-Montigny	Sign in	1 month ago
Nantes	Website Down	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  takkun !! 🩷 (@yourtakkun) reported 13 seconds ago

  @GH0STYMI if it doesnt fix with this upcoming update, i'll probably take it to the apple store to get it looked at. because who knows maybe my ipad in specific is a defect ... i hope not

• 
  System Settings (@app_settings) reported 2 minutes ago

  @TechWhirlUlt @Cartidise @Cartidise try an iTunes restore first the Apple Store will likely have to restore the device to run diagnostics anyway so u might as well do it urself and see if that fixes the issue

• 
  Pablo (@pfernan95dev) reported 11 minutes ago

  third iOS app coming to apple store Third time wiring in-app purchases, analytics and crash reporting from scratch. So i stopped doing it by hand and wrote the whole setup down as agent skills. Packaging it. Reply if you want it when it’s out.👀

• 
  Ms. Nage to the world 🌍 🧑‍💻 (@CynthiaONage) reported 11 minutes ago

  I have new problem 😐 just found out that Apple Mac has M6 , mo Botswana ko Apple store, its only M5 😒 ebile ga bana 16inch(stand to be corrected), ke di 13 inch tsa Macbook Air Like wtf 😳

• 
  Kings Of The South (@kots_ads1940) reported 12 minutes ago

  Dear @AppleSupport , I am writing to formally document my dissatisfaction with the handling of Apple Case 20000132934691 and to request that this feedback be escalated, particularly to the Project Manager and engineering team responsible for the Apple Watch software and backend systems involved in device status and pairing. My Apple Watch was previously lost, and I filed a lost-device claim through Apple’s third-party insurance provider, AIG. Approximately one or two months later, I recovered the watch. I immediately contacted AIG and had the lost claim canceled. Despite the claim being canceled, my Apple Watch still appears as lost within Apple’s backend/endpoints, and as a result, I am unable to pair the watch with my iPhone. I have done everything that could reasonably be expected of me as a customer. I contacted AIG, visited an Apple Store, and ultimately contacted Apple Support. I was then escalated to Senior Advisor Pablo, who informed me that this appears to be a bug on Apple’s side and that a bug ticket would be submitted to the appropriate engineering team. I was told I could potentially receive an update on 08-10, but I have not received one. What disappoints me most is not simply that a software bug exists. Bugs happen in software. What is unacceptable is how the consequences of this bug are being placed entirely on the customer. I have been told that I must wait for Apple’s engineering team to investigate and resolve the issue and that Apple cannot provide a refund or replacement in the meantime. In other words, an Apple software/backend defect has made my legitimately owned Apple Watch unusable, yet I am expected to simply wait indefinitely while Apple investigates its own system. That is extremely disappointing for a company that places such a strong emphasis on customer experience. From a software and quality-assurance perspective, this situation also raises serious concerns. The scenario in which a lost-device insurance claim is filed, the device is later recovered, and the claim is canceled is a completely legitimate lifecycle scenario. If canceling that claim does not correctly propagate through Apple’s systems and remove the lost status so that the device can be paired again, then an important edge/corner case was either not adequately covered during development and testing or is not being handled correctly in production. The customer should not become the final test case for a production system. Please specifically communicate this feedback to the Project Manager responsible for this area, as well as the software engineering and QA/testing teams. Because of this bug, I have been left with an Apple Watch that I own but cannot use, and instead of Apple immediately making the customer whole, I have been asked to wait for an engineering solution. At this point, even if Apple finds a technical solution, it will not change my experience or restore my confidence in the way this case has been handled. Whether this issue is resolved in three days or a thousand days is no longer the point. The damage to my trust has already been done. I expected Apple to stand behind its products when its own systems fail. Instead, I feel that I have been made to bear the consequences of a defect that I did not create and have no ability to fix. Please attach this message in full to Case 20000132934691 and ensure that my feedback is escalated to the appropriate management, engineering, and QA teams. Thank you to everyone involved in the software and testing process for providing me with an experience I genuinely never expected to have with Apple. Sincerely

• 
  John Saboe’s Far East Travels (@FarEast_Travels) reported 16 minutes ago

  It’s true, Tim Cook read my email in 2018 and within 24 hours directed the local Apple Store to replace my logic board. Where’s the real person to solve my issue Team?

• 
  Ken Cook (@KenCook_KC) reported 16 minutes ago

  @fwaevon I recently went through this. The smiling kid at the mall kiosk offered to fix my cracked screen for $60 but had to disclose it would void my warranty with Apple. So I went to the Apple store and paid their price. I guess I passed the loyalty test, at least this time.

• 
  Ray lopez (@raylopez1112) reported 17 minutes ago

  @KenzieTaylor91 I heard they shut down telegram on the Apple Store

• 
  Dylan Bishop (@DylanBishopX) reported 17 minutes ago

  @Metacogmission @spatialinsider ok yeah beginning to think its my Vision Pro guess I'll have to take it down to Apple Store thanks

• 
  Eric Pate (@Eric_P8) reported 25 minutes ago

  @agupta @1776pax Respectfully Ankit that is not true. Disparate impact means that in practice even a 100% fair colorblind process is *defacto* illegal if it results in a non representative sample of hires. This of course is selectively enforced (big problem), but this means companies have to create explicit goals of hiring people solely for their immutable traits to defend against the EEOC. This isn't just big corporate, when I was a kid and worked Apple retail they had special bonuses for line level managers. I specifically recall Apple Store managers discussing the need to find "Pacific Islander" employees (which was hard in my area of Atlanta at the time) for $15/hr associate roles to get bonuses and promotions. It has been this way my entire life and is clearly anti-merit.

• 
  Jamaal (@VikingBuck10) reported 25 minutes ago

  @TheShowMobile yall really need to make the premium pass available outside of The app im so sick of the apple store having issues with my card or sonething dumb then it takes days for fix like right now i cant purchase anything on my phone, i NEED to get the premium pass and cant

• 
  Texas🔥Heat (@Lone_Star_Heat) reported 28 minutes ago

  @C_inspecto @EricSpracklen @Apple I've had an iPhone 5, 6, and 7. I've also had a Galaxy S3, two S8's, and now have an S22. Hands down, Androids are far better if not only for the easy of use and the fact that they're not chained to the Play Store like iPhones are to the Apple Store.

• 
  izzy (@izzymennah) reported 29 minutes ago

  I feel most at peace when the Apple geniuses at the Apple Store let me pretend to be a technology nerd about my broken MacBook

• 
  Christopher Woggon (@chrissyinspace) reported 30 minutes ago

  I just poured juice into my MacBook. It wasn't a lot, but enough to worry. Dried off, tent mode. You know what's really annoying about modern MacBooks? They turn on after the slightest touch of any key. The power button is touch-sensitive (no physical "push" needed). The thing turned on 6 times on the way home. Local shop in Bangkok won't fix it (it voids warranty). Not enough time for bringing it to the Apple Store (I leave in 3 days). There's an authorized shop in Da Nang, but it takes ~3 weeks (according to reviews). I leave after 2.5. After that I'm in Korea. No issue there, but it's 3 weeks after the incident. Apparently juice is the worst (corrosion). I always drink black coffee ... the one day I don't 😣 The upside: I have AppleCare+. It's covered no matter how far the corrosion proceeds, and what breaks. Also, I have my old MacBook Air. I can keep working. Kind of weird timing after my recent posts (see quoted). It'll be fine, but damn it's stressful. It's nice to be able to scream "liquid on keyboard, new branch, push everything, quick" at your agents. They really did hurry. Now I can continue working. </life-update>

• 
  Jack (@jackcoder0) reported 30 minutes ago

  6. Free data transfer and setup the service most buyers decline and then struggle alone. When you buy a new iPhone, iPad, or Mac at the Apple Store: the staff will transfer your data from your old device, set up the new one, and walk you through the key features. Free. Most customers say "no thanks, I'll set it up at home" then spend 3 hours figuring out data transfer, re-downloading apps, re-entering passwords, and troubleshooting iCloud sync issues. The Apple Store setup takes 20-30 minutes. They do it while you browse. They transfer contacts, photos, apps, and settings from your old device. They pair your Apple Watch. They configure Face ID. They verify iCloud backup. For seniors and less tech-savvy buyers: the in-store setup eliminates the most frustrating part of a new device. You walk in with an old phone. You walk out with a new phone fully set up, fully loaded, fully working. For Mac buyers: the staff transfers files, settings, and applications from your old Mac to the new one using Migration Assistant. Everything transfers. Even your desktop wallpaper.

• 
  Aleks Racionalus (@racionalus_) reported 36 minutes ago

  @Curlh1 Hey Curlheinz! Please tell me about your pricing. Because mine was terrible as I trusted Apple Store to make them automatically across all countries.

• 
  Kyba Watson (@Kyba_Watson) reported 38 minutes ago

  Alright Corp. I looks like i'm not going to either of my doctors appointments because my phone has been stuck on SOS mode all weekend. as soon as the apple store opens i'm gonna head there to see if there is a fix. So stream is still up in the air.

• 
  BlueHeron (@BlueHeronIOP) reported 43 minutes ago

  @Jake__Wujastyk @Apple I have a iPhone 13 Pro. The battery was down to 71%. I want to upgrade to a 17 Pro and AT&T has a promotion that will pay me the full value of the 17 Pro if I trade in my 13 Pro, but it has to have a battery >80%. I took it to the Apple Store today and got a new battery for $90. If I didn’t upgrade the battery, it would cost me a few hundred $ to do the upgrade. DO NOT SWITCH TO SAMSUNG. Nothing wrong with it, but if you’ve been using IOS for a long time you won’t be able to put up with Android. Too much of a difference.

• 
  Traction Avant (@citroenista) reported 44 minutes ago

  @SusanDReynolds Need a cop? All you need to find is an Apple Store and there will be at least one cop out front courtesy of Apple,,, no Apple Store nearby, if you’re a sailor, no- your assailant has a gun be absolutely sure to mention that to the police when you call, it makes a difference. During those 20 years, we were consistently the only house on the entire block to display lights out front at Halloween and Christmas. We gave out a **** ton of candy. I saw some guys Tazed out my living room window , once my wife saw a stabbing across the street where, after the cops showed up, everyone left OK. five police in riot gear with ARs arrested a guy down the street, in his apartment . I was mugged a block away, identified who did it. The cops assured me that the bad weekend he was about to have was probably going to be the only punishment he got and they were right thanks. I watched thousands of dollars of groceries walk out the Safeway door at seventh and Cabrillo. My fondest memory was watching a Young partier with crazy hair run out the front door with a 12 pack and a chicken and hop on his skateboard which he had deftly positioned across the street. He was down to Balboa, dragging the tail to maintain his speed it was quite awesome.

• 
  ZoneCrypto (@_ZoneCrypto_) reported 45 minutes ago

  📰 News of the day — August 16, 2026: ✦ DefiLlama has postponed its mobile app launch due to phishing apps on the Apple Store: DefiLlama's founder revealed that the company delayed its mobile app release while addressing the issue of phishing apps impersonating it on the Apple App Store. After documenting a fraudulent app draining funds from a crypto wallet, Apple promptly removed it. The founder emphasized the importance of ensuring all fake apps were eliminated to protect users from scams before the official launch of DefiLlama's app.

• 
  dk 🦧 (@putyou0nscarves) reported 45 minutes ago

  apple store told me to reset my iphone to fix a problem i had and now my backup restoration is supposedly gonna take 21 hours, i'm so sure

• 
  Boon Tee (@BoonTeeEng) reported 46 minutes ago

  If you bought an iPhone and think paying extra for AppleCare means @Apple will take care of you when the battery becomes practically unusable, think again. Apple’s position is simple: if your battery capacity has not dropped below 80%, they will not cover the battery replacement under AppleCare. My own experience has been extremely disappointing. After almost two years of using my iPhone, the battery has degraded so badly that it can no longer last a full day outside under normal usage. When the phone was new, the same kind of usage could easily last me around two days. I went to the Apple Store. I raised the issue with Apple Support. I formally complained and escalated the case. In the end, the answer was still the same: policy is policy. If the battery is above 80%, replacement is out of pocket. What frustrates me most is the complete lack of regard for the actual user experience. Apparently, it does not matter how badly the battery performs in real life. It does not matter how much the battery has deteriorated. As long as that number on the screen has not crossed Apple’s magic 80% line, the answer is no. So much for paying for AppleCare and expecting meaningful support when the product has clearly degraded. Very disappointed with Apple. @tim_cook

• 
  Ann Adamson (@AnnDiegoUSA) reported 47 minutes ago

  @grok Already did but ... I have a bad feeling about this. If all I need to do is downgrade back to SuperGrok and then upgrade immediately to SuperGrok Plus that's fine, I just need someone to tell me that's the official fix, I don't feel like experimenting and messing up my account. I actually do not need the $30/mo SuperGrok because I have SuperGrok through my X Premium+ account charged through the Apple store... But if I flat out just *cancel* Heavy I'm afraid I will lose all my stuff!

• 
  j (@cosmj3ss) reported 48 minutes ago

  For the record, it was the passwords in the Apple password manager app that were compromised/had to be changed because were wrong password logging in/after visiting the Apple store & using their wifi?, (Using the Proton Pass app now & passwords are problem free)

• 
  Xyntesiz (@vielie9696) reported 52 minutes ago

  @Action_Taimanin Remove your game from Apple Store, that will make you trouble lot any future!!

• 
  Jack (@jackcoder0) reported 55 minutes ago

  The uncomfortable truth: Apple operates 500+ retail stores worldwide. Each one generates more revenue per square foot than any other retailer on earth. And most customers use the store for one thing: buying a product and leaving. Free workshops that teach photography, video, music, and device mastery never attended. Genius Bar diagnostics that are free on any device never requested. Trade-in valuations that take 3 minutes and apply instantly never checked. Price matching against Best Buy and Target never asked for. A 14-day return window for risk-free testing never used strategically. Free data transfer and setup declined and regretted at home. Education and military discounts worth $100-229 never mentioned. Device recycling for every old gadget in your drawer never brought in. Every service is free. Every service is available. Every service exists to make the device you already bought more useful and the next purchase more affordable. The former employee's last line: "I worked at Apple for 5 years. I sold thousands of devices. But the most rewarding part of my job was the services not the sales. Setting up an 80-year-old's first iPhone and watching her FaceTime her grandkids. Teaching a teenager iPhone photography and watching his photos improve in 90 minutes. Running diagnostics on a 'dead' MacBook and fixing it with a software reset for free. Giving a genuinely kind customer a free battery replacement that should have cost $89 because she treated me like a person, not a register. The Apple Store isn't just a store. It's a service center. A classroom. A repair shop. A trade-in counter. A recycling facility. Most customers use 10% of it. The other 90% is free and waiting." 11 secrets. Same Apple Store. Same glass doors. The products are on the tables. The services are behind the Genius Bar, inside the workshop schedule, and on the website you've never scrolled. Walk in this weekend. Not to buy something. To learn something. Fix something. Trade in something. Ask about something. The store was always more than a store. Most customers just never asked.

• 
  Ryan (@SuperNetzel) reported 56 minutes ago

  @badlyer123 @grok I don’t use a case. Anytime my phone has been damaged, in the rare case that happens I go to the Apple Store and they fix it and I leave.

• 
  Princess Celeste Rose (@CelesteRoseNoir) reported 56 minutes ago

  Went to the Apple Store for a camera repair, left with a free new phone because they couldn’t fix it 💅🏾

• 
  (ꪜ) faithy is seeing BTS🇨🇦BLM!⁷ 🇵🇸 (@kingroyaltae) reported 56 minutes ago

  MY MAN IS IN THE APPLE STORE BUYING ME A NEW IPHONE SO I CAN TAKE PROPER VIDEOS FOR MY BTS CONCERT ??!??!? THIS IS WILD (my camera is broken on my iphone12). THIS IS CRAZY

• 
  Jack (@jackcoder0) reported 59 minutes ago

  If this changes how you use the Apple Store or saves you $229 with an education discount you didn't know existed one ask: Repost the first post so the next person buying a MacBook at full price sees the price match, the trade-in, the free workshops, and the discount they qualify for. Follow [ @jackcoder0 ] I break down the hidden services, retail secrets, and money-saving strategies that companies bank on you not asking about. Next thread: the AppleCare+ honest math when it saves you $300 and when it wastes $269. The decision framework every Apple buyer needs before checkout.