Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Website Down (43%)
• Sign in (36%)
• Errors (21%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Iztacalco	Website Down	2 days ago
Brisbane	Website Down	3 days ago
Salisbury	Website Down	3 days ago
Guayaquil	Sign in	6 days ago
Ambato	Errors	18 days ago
Ituiutaba	Website Down	20 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ratep Leflore (@ratep_leflore) reported 3 minutes ago

  @tminnzy @ijustine @Apple see what I’m saying. You making him CEO like I wasn’t in the Apple Store looking up the material to make a better battery. Now you all made a big mistake. Don’t worry fuel to the flame inside me. I will make my battery and take out the problem child and put mine in.

• 
  Christopher Woggon (@chrissyinspace) reported 16 minutes ago

  I just poured juice into my MacBook. It wasn't a lot, but enough to worry. Dried off, tent mode. You know what's really annoying about modern MacBooks? They turn on after the slightest touch of any key. The power button is touch-sensitive (no physical "push" needed). The thing turned on 6 times on the way home. Local shop in Bangkok won't fix it (it voids warranty). Not enough time for bringing it to the Apple Store (I leave in 3 days). There's an authorized shop in Da Nang, but it takes ~3 weeks (according to reviews). I leave after 2.5. After that I'm in Korea. No issue there, but it's 3 weeks after the incident. Apparently juice is the worst (corrosion). I always drink black coffee ... the one day I don't 😣 The upside: I have AppleCare+. It's covered no matter how far the corrosion proceeds, and what breaks. Also, I have my old MacBook Air. I can keep working. Kind of weird timing after my recent posts (see quoted). It'll be fine, but damn it's stressful. It's nice to be able to scream "liquid on keyboard, new branch, push everything, quick" at your agents. They really did hurry. Now I can continue working. </life-update>

• 
  Ryoko Panic 😱🐦‍⬛ (@RyokoPanic) reported 17 minutes ago

  @bunburyoudoujp Yea im american, and i was raised there and in japan. Wheres the problem. I downloaded x on an american iphone that i bought in america and took the phone to japan, why would i make another apple account? you cant merge them, are you daft? Lose 15 years of movies, apps and music just to have a japanese iphone? there is literally no point. Or did you not also know that if i had purchased an iphone at the shinjuku apple store last month, id still be logging into my american account ive had for 25 years which would open the North American app store because thats where my bank is based, and it would say... connected via north american app store. And since I have netflix and multiple other american services i need a... vpn connected to america, so making this account isnt very hard when you have 2 phone numbers 2 banks and a vpn and and iphone from japan or america LMFAO. Yawl dont even know that that feature was just put there to confuse you idiots evenmore, lull you into a false sense of security that you know who youre talking to. Make you think theres transparency here and you arent talking to some op. Anyways lol "I HAVE PR" stomp stomp stomp. congrats, your fees are still up there and it still has to be renewed which allllllllways means you could be on the chopping block each and every year. And with the way things are going, maybe next year. You didnt naturalize, you made the poor choice of going PR. Youre vulnerable

• 
  Princess Celeste Rose (@CelesteRoseNoir) reported 19 minutes ago

  Went to the Apple Store for a camera repair, left with a free new phone because they couldn’t fix it 💅🏾

• 
  Smart Chiemeka (@smartchiemeka) reported 19 minutes ago

  @patrickaigbogun Too many things might be the issue haha. Im tired. My Apple Store is US.

• 
  sha (@starsssnine) reported 20 minutes ago

  @jreisosnica Maybe because of copyright issue from fnc & apple store

• 
  Ann Adamson (@AnnDiegoUSA) reported 23 minutes ago

  @grok Already did but ... I have a bad feeling about this. If all I need to do is downgrade back to SuperGrok and then upgrade immediately to SuperGrok Plus that's fine, I just need someone to tell me that's the official fix, I don't feel like experimenting and messing up my account. I actually do not need the $30/mo SuperGrok because I have SuperGrok through my X Premium+ account charged through the Apple store... But if I flat out just *cancel* Heavy I'm afraid I will lose all my stuff!

• 
  Izuma Bakumatsu (@izumabakumatsu) reported 23 minutes ago

  I think it's time AT leaves Apple store cause they've always been such problems with these kinda games. That said... this has been a nice time to actually go through the archive events for once.

• 
  Kris Puckett (@krispuckett) reported 24 minutes ago

  There were two reasons I did this: 1. MOST IMPORTANT was an audit of the screens without being distracted. I wanted to just sit and stare at each one then write down my thoughts on how to make them better. Then pass that back to Claude Code easily. 2. Easy access to Apple Store/web assets.

• 
  Anthony Woolf (@anthonywoolf) reported 27 minutes ago

  Is it possible we are at the beginning of the end of the smartphone era? If AI is as big as it appears to be, computer and memory will flow to its applications (from datacenter to edge). This will cause price inflation for smartphones, including and perhaps especially Apple ones because Apple's edge has been ever more advanced compute (and better cameras), alongside of course amazing software. So iPhones go up in price, margins go down, and people upgrade less. Apple's strategy of on-device AI exacerbates the problem because it adds cost, but not much functionality. On device Apple models sound like the elegant and profitable way to avoid the capex-AI investment cycle bedeviling Wall Street, but it instead pushes Apple headlong into a high price, low margin winter of expensive on device AI combined with an awkward partnership with its primary competitor, Google (who seems to be losing its AI mojo as we speak). And as an aside, I had the unusual experience at the Apple Store yesterday of being upsold aggressively on Apple News+ and some business service thing I didn't want. Apple service revenue is important, but it's very tied to Apple devices (especially Apple Care). Anyways, just a thought. Not bagging on Apple, but the thought occured to me that if the competition for scarce computer and memory doesn't let up, Apple's salad days of ever more powerful iPhones at a reasonable cost may be over.

• 
  Michael Pepper (@M1CHAEL_PEPPER) reported 29 minutes ago

  As great as the iOS 27 and iPadOS 27 betas have been, the watchOS 27 beta is atrocious. Siri doesn’t work for HoneKit controls and it’s super slow for checking weather and other things compared to iOS and iPadOS 27. I might have to take a trip to the Apple Store to revert my watch back.

• 
  Mostafa Ezzat (@mostafaezztaman) reported 31 minutes ago

  @Apple @AppStore @AppleSupport I don't think it's professional that waiting 3 days to get a response on Apple Store Connect. This's doesn't fit Apple so far! The iOS app has been in review for almost a week and I'm keep messaging back and forth about changes has been done and still getting some issues from no where. The team reaches out ever 3 days!!! So I need someone from Apple Store Management to get this through.

• 
  sihuanaba 🌊 (@PutaNicky) reported 32 minutes ago

  I love going to the Apple Store when I need to fix something or purchase something bc I tend to learn something from these lil classes they host. I’m probably going to take my dad

• 
  Broden 🇬🇧♿✝️ (@Gavtaraysin) reported 34 minutes ago

  @CovidSolidarit1 Sometimes we have to tune issues out. If you can stand the audio I sometimes listen to audiobooks on either YouTube, Spotify, and BBC Sounds. I'd imagine the Apple store has audiobooks too. I just like to get my head in another world for a while 🙏

• 
  William AI (@wiliam23820a) reported 36 minutes ago

  The uncomfortable truth: Apple operates 500+ retail stores worldwide. Each one generates more revenue per square foot than any other retailer on earth. And most customers use the store for one thing: buying a product and leaving. Free workshops that teach photography, video, music, and device mastery never attended. Genius Bar diagnostics that are free on any device never requested. Trade-in valuations that take 3 minutes and apply instantly never checked. Price matching against Best Buy and Target never asked for. A 14-day return window for risk-free testing never used strategically. Free data transfer and setup declined and regretted at home. Education and military discounts worth $100-229 never mentioned. Device recycling for every old gadget in your drawer never brought in. Every service is free. Every service is available. Every service exists to make the device you already bought more useful and the next purchase more affordable. The former employee's last line: "I worked at Apple for 5 years. I sold thousands of devices. But the most rewarding part of my job was the services not the sales. Setting up an 80-year-old's first iPhone and watching her FaceTime her grandkids. Teaching a teenager iPhone photography and watching his photos improve in 90 minutes. Running diagnostics on a 'dead' MacBook and fixing it with a software reset for free. Giving a genuinely kind customer a free battery replacement that should have cost $89 because she treated me like a person, not a register. The Apple Store isn't just a store. It's a service center. A classroom. A repair shop. A trade-in counter. A recycling facility. Most customers use 10% of it. The other 90% is free and waiting." 11 secrets. Same Apple Store. Same glass doors. The products are on the tables. The services are behind the Genius Bar, inside the workshop schedule, and on the website you've never scrolled. Walk in this weekend. Not to buy something. To learn something. Fix something. Trade in something. Ask about something. The store was always more than a store. Most customers just never asked.

• 
  Richard Nikoley (@rnikoley) reported 38 minutes ago

  I got just about every single new iPhone release since 1.0. I even stood in line 5+ hours a couple of times at the flagship Palo Alto store. Missed the sporadic Steve appearances, though. RIP. One time, I stood there all day for the release of iPhone 4. That's the one where it was glass, front and back. That very night, we were walking back from a restaurant, and I fumbled and dropped it. Shattered. Next day, I go to a different Apple Store, one nearby. They asked me, "how long did you stand in line?" 6 hours, I say. They took extreme pity on me and replaced it with a new one. No charge. Other times, they have done similarly, like when a battery crapped out, and they exchanged it with a refurb. Another time, I jumped in the pool with my X (10.0) and it crapped out from water. Replaced for free. Apple has been exceedingly good to me as a great company. My MacBooks last 8+ years, never a single problem. I replace them simply because it's "time." iPhone 10 (X) was the last one I purchased. See, since about #7, the camera was already better than I could hope for. Met all my needs, and it was a huge step forward in low-light photography. Then with every new release, it seemed to focus (har har) on the camera. Like a huge percentage of the release shindig was about the camera. No other huge developments. By this time, 95% of owners are only going to use the excellent point-and-shoot capabilities. So, in 2020, a few months after moving to Thailand, I asked myself, why am I carrying around a $1,300 phone when I can get everything I need for about $350 (10,000 baht)? So I did. Got a Samsung first, two replacements for the same price point since then, different brands. My latest is a Vivo. I'm sure the 4x more expensive iPhone does better photos, if i were to bother to geek out on that. But I'm fine. And if i break my phone, lose it, or it gets stolen, it's not a panic event. Oh, well, time for a new one.

• 
  Ibrahim Kwajaffa (@ibrahimkwajaf) reported 38 minutes ago

  @Hassaan_Shehu @DStvNg @InterswitchGRP Download mydstvapp on play store or apple store. Use it to clear E16 error.

• 
  Mostafa Ezzat (@mostafaezztaman) reported 42 minutes ago

  @Apple @AppStore @AppleSupport I don't think it's professional that waiting 3 days to get a response on Apple Store Connect support. This's doesn't fit Apple so far! The iOS app has been in review for almost a week and I'm keep messaging back and forth about changes has been done and still getting some issues from no where. The team reaches out ever 3 days!!! So I need someone from Apple Store Management to get this through.

• 
  Thomas Rose 🍵🌹 (@thetroseshow) reported 43 minutes ago

  @saradietschy The only thing that a pass key has been useful for is when I had it saved in my iCloud and tried to add all my Gmail accounts to my new phone after turning over my old phone to the rep at the Apple Store. Cuz like how can you open the YouTube app on your old phone to verify a sign in for your new phone if you don’t have it! Uhh!!

• 
  #1 Comcast Fan (@bsbr666) reported 43 minutes ago

  @_UncleMax @jakebrodes yesterday's **** let me cool out and slow it down and work on songs or whatever. today's just chucks my resting heart rate up to 130bpm while rendering me a non-verbal demon. give me mid 00s beasters from my neighbor's porch over that 25% THC **** they sell at the Apple store.

• 
  Kenzo (@Kenzo1g) reported 43 minutes ago

  @playwithtomide Not a site but an app “DRM sport” available in apple store or you can also down “Nova soccer “

• 
  Töregene (@_OftheWaves_) reported 44 minutes ago

  // Just a heads up to my close moots, I have tech issues with my phone again so I will be away from answering on my phone at least for a while, since I will be using a loaner and sending in my phone to get fixed by my local apple store. I had issues with it earlier this year

• 
  Peter C.B.A. (Just Drink Rioja) 🇬🇧 (@The_Baron_X150) reported 46 minutes ago

  @jonhoneyball @dhh Give me the Mac any day. Just had my M1 MPB Max back from the Apple Store repair (£125) and I couldn’t be happier. No interest in Windoze and its endless problems. 🙄 That’s safely confined to a VM.

• 
  Jane Slavin (@JaneSlavin) reported 49 minutes ago

  The @Apple store on regent st ‘repaired’ my daughter’s phone when she took it for a battery replacement and they BROKE it. It’s literally cracked and hot and keeps shutting down. They have offered her a new phone but only if she BUYS one. Wtf?

• 
  AVOꘜon (@AVO7on) reported 50 minutes ago

  Business as usual Many people wrote today about Telegram being removed from the App Store, which sparked a mild panic, and even the Gram token reacted by falling to $1.29 on some exchanges. But there's really no reason to panic. Here's why: - Telegram was already removed in 2018: Apple also removed the official client and Telegram X due to user content issues. - WhatsApp, Discord, and TikTok have all faced similar "bans" due to content issues at various times. Twitter was on the verge of being banned several times. When removed from the Apple Store, smartphones with the app already installed continued to function normally, and access to the app was not affected. As Apple representatives and the messenger itself later officially confirmed, the brief removal was caused by just one user who was distributing strictly prohibited content on the platform that violated App Store rules. Due to automated algorithms or a harsh initial complaint, apps used by a billion people are at risk of being blocked on the iOS platform. This is more positive for Telegram users, and here's why: -Prompt removal: Telegram moderators immediately identified the offender, blocked their account, and completely purged the destructive content. -Direct dialogue with Apple: The developers immediately reported to App Store censors, confirming the vulnerability had been fixed. -Irony instead of panic: The entire process took about an hour and a half. Immediately after returning to the store, Telegram's official account on social media X responded to the incident with the legendary Mark Twain quote: "Rumors of my demise are greatly exaggerated," along with an apple emoji. The Gram token itself quickly returned to the point at which the incident occurred. This was an excellent opportunity to go long on Gram or buy a lot of promising memecoins, which provided good entry points. You have to look for the positive in everything.

• 
  critical_thinker (@hypos0v) reported 56 minutes ago

  @realMAG1775 Kids each have a Neo. Yes, you pay the "Apple Tax" premium but the **** just works.... I don't need to play IT guy.... If they do have issues they go into the nearest Apple Store and it's promptly taken care of. With my Dell it's endless cycles with Indian support idiots who can't even spell DELL.

• 
  Bonafide Brand (@everythingfxx) reported 57 minutes ago

  @theglobalZinny That #7,600 every 2 weeks no make sense at all — you're right to be confused. If it's meant to be 1 month, you shouldn't be paying twice. Let's sort it out quick: 1. Which premium is this? Is it Meta Verified, X Premium, TradingView, or Meta AI Premium? The #7,600 price sounds exactly like Meta Verified in Nigeria, and that one is supposed to last 30 days, not 14 days. 2. Why it might be disappearing after 2 weeks: • You might be on a 2-week trial that auto-converts • Your payment didn't fully renew, so it drops off and asks you to pay again • You have 2 active subscriptions running (one on Facebook, one on Instagram) — so it looks like you pay every 2 weeks • Network/bank declined the renewal, so it cancels early Can you check this for me so I can guide you properly: • Where do you see the expiry date? Is it in Settings > Meta Verified / Subscription? • Are you paying via Play Store, Apple Store, or directly with card? • Do you get a receipt email after each payment? What to do for now — don't pay again yet: 1. Go to your phone's subscriptions: • iPhone: Settings > Apple ID > Subscriptions • Android: Play Store > Payments & subscriptions > Subscriptions See if it says 2 weeks or 1 month, and if you have duplicate subs. 2. If it's Meta Verified, go to Accounts Center > Meta Verified > Manage — it will show the real expiry. 3. If it truly expires after 14 days but charges for 30 days, that's a billing error. Don't keep paying. Cancel it and I can help you raise a support ticket to get the refund for the extra charge. Tell me which app it's for and where you subscribed from, I will walk you through fixing it so you only pay once a month.

• 
  🍃 (@nikewrayy) reported 58 minutes ago

  @markosaniga it's bought directly from Apple Store Germany, unless there's a shipping problem then i guess not.

• 
  RaymondMagoo2 (@RaymondMagoo2) reported 58 minutes ago

  @bertram_the_mom Right. Seems that way. My iPhone I had 6 years ago died maybe 1 month after paid off. Apple Store said no way to fix it!

• 
  FanofyoutubersYT (@FanofyoutubersY) reported 1 hour ago

  @jigglemaster420 the problem is less with the game itself moreso google play and apple store is full of shovelware games with the same stick figure model, a half-assed gimmick and a bajillion ads, which only got worse after ai hit mainstream