Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Website Down (41%)
• Errors (31%)
• Sign in (28%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Quito	Website Down	3 hours ago
Guayaquil	Sign in	8 hours ago
New York City	Sign in	1 day ago
Malibu	Website Down	4 days ago
Houston	Errors	6 days ago
Lille	Website Down	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Diezel (@Diezel_Mc) reported 1 second ago

  @o2 insurance are piss takers. Sent me a broken phone as a replacement which the @Apple store verified had been brought to them with similar issues 3 months earlier??? Big negligence on @O2 part or they’re just crooks. Caused me a major inconvenience

• 
  Sakshi Chaudhary (@SakshiC67632998) reported 36 seconds ago

  @Apple I have recently purchased apple iphone13 in March, but my phone was not charging and getting switched off on its own , I had given my phone in in apple store to solve this issue for 3 times , but my problem hasn't resolved.please refund/Replace my phone,I am very irritated

• 
  Penaldo (@willwonkoo) reported 2 minutes ago

  @OfficialJ0hn_ @FabrizioRomano Today I was at the Apple Store when I saw that many phones were broken. When I looked around, I saw none other than Pristiano Penaldo smashing all the phones. He said he was angry because he was ghosting against a relegation team. Shame on you, Penaldo!

• 
  🦋 andrea 🦋🔜 grizmas in july 🏝 (@peculiar_pisces) reported 3 minutes ago

  @Apple said the only way i could get a new cord ONLY is by going to an apple store to exchange the cord and i don’t even have one within an hour radius. y’all wanna fix this or just continue to deliver poor service?

• 
  Ken Peters (@NocturnalDesign) reported 6 minutes ago

  @RexChapman Simmer down, sport. It's not like she shoplifted something from an Apple store.

• 
  panekn01 (@panekn011) reported 7 minutes ago

  @Fungi488 @graphe_t @FortniteGame it was never removed from the galaxy store, google store and apple store only. I have had it on my galaxy for ages, since c2s2 , and I can still get updates, never been an issue because it was never removed

• 
  ☆^_−☆ (@margclish) reported 7 minutes ago

  *opening up my broken laptop at the Apple store and it starts playing the howie mandell prolapse video repeatedly on full volume*

• 
  #TravellingPanda (@aUKPanda) reported 10 minutes ago from East Ham, England

  @DaveWallsworth @Apple When I had similar issue the Apple store guy told me the battery is only good for so many charges. Now I run my battery near to deaths door before I charge it.

• 
  🅴 Yussuf Shareef ™ (@yussufx93) reported 12 minutes ago

  @Snakeclack @abdulkhader2321 @TheGalox_ Cut the crap my 11 pro max has more than excellent battery life and the 13 pro max is the king of battery life, if you have problems with battery on that phone go to the nearest apple store and get it checked!

• 
  Jorge (@ROCKYisJorge) reported 13 minutes ago

  @PayRange @PayRangeSupport the app is not located on the Apple Store, is the system down or something? Please help

• 
  billiam (@what_a_dood) reported 13 minutes ago

  @funnysmartguy12 If u got airpod pros before oct 2020 the apple store will give u new ones for free cuz of battery issues

• 
  Penaldo (@willwonkoo) reported 18 minutes ago

  @FabrizioRomano Today I was at the Apple Store when I saw that many phones were broken. When I looked around, I saw none other than Pristiano Penaldo smashing all the phones. He said he was angry because he was ghosting against a relegation team. Shame on you, Penaldo!

• 
  Miss Draz 🧚🏽‍♀️🍎 (@MissDraz) reported 20 minutes ago

  @Apple 3rd time posting as keeps getting deleted 🤔 faulty phone after 5mths. Apple store verified issue however had to send phone away. Came back not fixed and now spent 4hrs on support who are refusing to replace phone even though they verified the issue 🤯

• 
  Here I Go (@Naturrallyy) reported 21 minutes ago

  Guys, I just turned on my MacBook and out of nowhere there were horizontal lines all over the screen. Is there a way to fix it or should I just go to the Apple store?

• 
  🇭🇹 DJ MANNO 🇨🇦 (@djmann0) reported 35 minutes ago from Laval, Quebec

  Yooooo @Apple I have an IPHONE 12 PRO MAX and I ain't planning to change it so yall better fix my latency issue when I go to the apple store, on top of that I have apple care+ 🤨

• 
  Lord Relic Snatcher gatchy3 (@gatchy3_) reported 36 minutes ago

  I have had a devilish evil idea. Gonna buy a Mac Classic on Payday, then force some super easy to fix fault and take it too the Cardiff Apple Store too see if they'll fix it. Absolutely devilish evil idea.

• 
  Miss Draz 🧚🏽‍♀️🍎 (@MissDraz) reported 38 minutes ago

  @Apple iPhone not connecting to internet via date or wifi. Apple store verified issue but still had to send away even though phone is less than 6mths old. Came back not fixed & spent 3hrs on the phone and still no further forward. Please help!!! #apple

• 
  GOtv Nigeria (@GOtvNg) reported 41 minutes ago

  @ematembrandinga @FirstBankngr With MyGOtv App, you can manage your account; check your due date, clear error messages easily, at your convenience. Download from Google or Apple Store. Thank you for continued patronage. Kiki043.~2/2

• 
  J Khalaf (@jmkhalaf) reported 42 minutes ago

  @dhubba10 I resolved the issue by downloading the app from the US Apple store. Where did u download your app from?

• 
  𝙃𝙀 𝙉𝙀𝙀𝘿 𝙎𝙐𝙈 𝙈𝙄𝙇𝙆🥛 (@hobrall95) reported 42 minutes ago

  just took my faulty airpods to the apple store and the genius was like yeah dude they’re not working cos they’re fake…. 😭😭😭 somebody airlift me out the metrocentre right now

• 
  Mr Nice Guy (@dhilsiva) reported 43 minutes ago

  @NGGUU1606 @HFVUnbox Even my Pixel 4a was smoother than an iPhone 13 mini when I compared them side by side at an Apple store. So 60 Hz is not a problem. And it's definitely not a nightmare.

• 
  B.Hall (@BrandonHall9) reported 44 minutes ago

  PSA: if you have AirPod Pros bought before October 2020 and you’ve noticed some noise issues, bring them to an apple store to be looked at and maybe replaced!

• 
  App 💻📲 (@appon120hz) reported 44 minutes ago

  @DetroitBORG That’s a good idea probably for the better! My relative’s Pros (from launch) had the crackling issue and within 20 minutes at an Apple Store they got new left and right AirPods at no cost, which is pretty great and solved the battery problem that they were having!

• 
  GOD Violet 2.6K (@LetsRuinYou) reported 44 minutes ago

  Taking my iPhone to the Apple store today to see what's wrong with it and whether or not they can fix it or having to get a new one.

• 
  Allan S (@AllanS63097043) reported 46 minutes ago

  @Apple so arrive at Apple store, told may be issue with new watch as not connected to my phone properly they make appointment for Genius Bar advise 15 min wait time and get text after 15 min, once at the “bar” I’m told another 15+ min to wait😳 not really efficient 🙁

• 
  Penaldo (@willwonkoo) reported 47 minutes ago

  @TotalCristian0 @FabrizioRomano Today I was at the Apple Store when I saw that many phones were broken. When I looked around, I saw none other than Pristiano Penaldo smashing all the phones. He said he was angry because he was ghosting against a relegation team. Shame on you, Penaldo!

• 
  DM🫀🪴🌊 (@deeeemoreno) reported 50 minutes ago

  I’m so mad, for like 5 days I was back and forth with Verizon and Best Buy for them to make me drive to Walnut Creek and go to the Apple Store for them to do NOTHING and then they sent me to Verizon and changed my SIM card for the 2 time and they never could fix I call today-

• 
  Goutham Shan (@ShanGoutham) reported 50 minutes ago

  @AppleSupport ID:101731017643, Apple store took months fndng tht’s hdwr issue n was infrmd tht v wl gt the hdwr prt supp’d to be rplc’d n 10dys Bn mr than 15dys no rspnse .Ur support engnr can’t gt updt 4m str as well. 2dy aft 4 hrs of ping pong none were ready to get. Srsly ????

• 
  Here I Go (@Naturrallyy) reported 51 minutes ago

  Guys I just turned on my macbook and out of nowhere there are horizontal lines all over the screen. Is there a way to fix it or should i just go to the Apple store?

• 
  Rajiv (@rajivs80) reported 54 minutes ago

  @Toyota_India The funny part is the connects with all other Bluetooth devices and CarPlay on the Jeep and Honda no issues at all there finally get my phone checked with the apple store they say the phone has no issue. The problem is Toyota don’t have dealers who can understand problems