Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (43%)
• Errors (29%)
• Website Down (29%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Aubenas	Sign in	13 days ago
Billy-Montigny	Sign in	21 days ago
Nantes	Website Down	2 months ago
Capitólio	Errors	2 months ago
Adelaide	Errors	2 months ago
Ahmedabad	Sign in	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Thomas James (@rocky7586) reported 2 minutes ago

  @Derceto00 @2_Old_4_Gaming @RetroGamer_Daz Why do y'all say this? Where is it a rental? Please show me where a game has been completely removed after a certain amount of time from someone's library? It's NOT a rental! You are buying a license! That license CAN be revoked but so can your driver's license. Does that mean you're only renting your car if you break the law and they take away your license to drive? No. You are the owner of that license along with the publishers that you acquired it from. That agreement WILL NOT BREAK as long as you don't break any of the TOS. even if they close down forever. You still get to keep your games. I'm sick of reading this rental nonsense because it's simply not true and not how this works. "but what about the 500 movies Sony took!" Movies are not games! Movies you get from a third party EXPLICITLY tells you that YOU DON'T OWN THIS! What you're buying is a license to view it from that third party as long as THEY have their license to carry that movie renewed. There's never a time you can show me in the EULA for games where they can just arbitrarily take games from you and that you're only renting them. It doesn't state that. Movies have licensing agreements in place with platforms like Fandango, Apple Store, Google Play Store, Movies Anywhere, etc, where they can carry those movies on your behalf as you buy the license to watch them on those platforms. The EULA explicitly says this to you. The ONLY way a digital movie is yours forever is if you bought it first hand from the studios that made it. That means when you purchase a movie from their own website, the DVDs and Blu-ray codes that come in the boxes, or they gave you a code to use directly. You still watch them on those platforms but if one of those platforms ever shut down? They are obligated to move your collection over to another "locker", which is what they call it in the EULA, OR give you the ability to download the movies so you keep them forever. They HAVE to do this as it is in their EULA and that's what they agreed on with you as the purchaser. Games? They don't have limited licenses like that, typically. You'll run into a licensed game from Marvel or DC or Star Trek, Nickelodeon, or licensed music, etc, and those games have limited licenses physically and digitally. That's why a lot of those games get delisted or they have to remove the music just like GTA had to do a few years ago. Delisting doesn't mean you can't play what you've bought though. That's what I need people to understand. Delisting is not de-platforming. It's not the same thing. I have purchased delisted games since 2017 and they are still ready for me to play digitally. You keep them. They just aren't available for purchase for anyone else that may want them digitally. Physical games get delisted and moved from store shelves all the time too. Deadpool is a great example of a game no longer in regular circulation and you can only really find it used for high prices on eBay. Effectively that game is out of commission because of that physically. Digitally? You can still play it if you bought it before they delisted it. It's not gone forever. It's there. I hope you really take time out to read all of this and try to understand that You've been misinformed on this stuff and that digital gaming is not what you've been thinking. There's some drawbacks just like there will be with physical games. The true issue needing addressing with all digital platform is the refund, trade, and selling policies that Sony has to change up. They will have to change them to match Steam because that's their direct competition now. I do think they will announce changes to those soon.

• 
  (ꪜ) faithy is seeing BTS🇨🇦BLM!⁷ 🇵🇸 (@kingroyaltae) reported 4 minutes ago

  MY MAN IS IN THE APPLE STORE BUYING ME A NEW IPHONE SO I CAN TAKE PROPER VIDEOS FOR MY BTS CONCERT ??!??!? THIS IS WILD (my camera is broken on my iphone12). THIS IS CRAZY

• 
  JD (@jdiii4) reported 5 minutes ago

  @MarieIsabellaB Almost got arrested in Verizon over the same issue. Needed a replacement and manager said I could not get one of the phones in the store. Another worker told me to go to the Apple Store. Never stepped foot in Verizon store since.

• 
  Acarria White (@AcarriaW) reported 6 minutes ago

  @Sweetly_Shar @DemzDeliver Incorrect. When in poverty, you don't go to an Apple store and start stealing ****. You go for food. I've been homeless for 3 years in my life, homeless. I never stole, never needed to and neither does a single other person in this country. Every single one of them can very easily get help when and if needed. Doing otherwise is a CHOICE, a terrible one too. No, they steal and break into places to steal the most expensive **** they can so they can sell it online for drug money, clothes to make themselves look rich, or to buy things they don't NEED because they feel it's owed to them. There's a sickness with those cultures and it stems in self entitlement. Also affordability...in NYC? LMAO hahahahaha oh that has been in the gutter since that man took power, even before him it was bad, but it's worse now. Also you don't know the term Bum. I work for everything I get...as a ******* MUTE. I put in all the work myself and work hard, unlike thieves and ****** people who think everything should be given to them.

• 
  Kofi Yeboah (@kreativesky) reported 6 minutes ago

  Laptop overheating again…to the Apple Store I go 😭 can’t afford to not fix it this week

• 
  Numan (@Numan_Ai12) reported 7 minutes ago

  So I asked the Apple Store technician the same question again: "Do these settings activated by default really protect the user... or are they slowly wearing down the device?" He didn't have an answer. But every iPhone he checked that day had exactly the same 2 options ACTIVATED. Silently heating up in their owners' pockets.

• 
  Sniffer (@snifferrrrrr) reported 8 minutes ago

  @devops_nk I had the same issue on my mbp m4. The official Apple Store diagnosed it as a motherboard failure. My warranty had expired, so it costed me 68k to repair. Since yours is still under warranty, I’d recommend taking it to Apple instead of trying temporary fixes.

• 
  RAE | Tim M (@WickedUpdates) reported 8 minutes ago

  @hausofalfredo @emerome Document it, report it to both the Apple Store & Twitch. This is sketch and the legal issue here is one of extreme question.

• 
  Bonafide Brand (@everythingfxx) reported 11 minutes ago

  @theglobalZinny That #7,600 every 2 weeks no make sense at all — you're right to be confused. If it's meant to be 1 month, you shouldn't be paying twice. Let's sort it out quick: 1. Which premium is this? Is it Meta Verified, X Premium, TradingView, or Meta AI Premium? The #7,600 price sounds exactly like Meta Verified in Nigeria, and that one is supposed to last 30 days, not 14 days. 2. Why it might be disappearing after 2 weeks: • You might be on a 2-week trial that auto-converts • Your payment didn't fully renew, so it drops off and asks you to pay again • You have 2 active subscriptions running (one on Facebook, one on Instagram) — so it looks like you pay every 2 weeks • Network/bank declined the renewal, so it cancels early Can you check this for me so I can guide you properly: • Where do you see the expiry date? Is it in Settings > Meta Verified / Subscription? • Are you paying via Play Store, Apple Store, or directly with card? • Do you get a receipt email after each payment? What to do for now — don't pay again yet: 1. Go to your phone's subscriptions: • iPhone: Settings > Apple ID > Subscriptions • Android: Play Store > Payments & subscriptions > Subscriptions See if it says 2 weeks or 1 month, and if you have duplicate subs. 2. If it's Meta Verified, go to Accounts Center > Meta Verified > Manage — it will show the real expiry. 3. If it truly expires after 14 days but charges for 30 days, that's a billing error. Don't keep paying. Cancel it and I can help you raise a support ticket to get the refund for the extra charge. Tell me which app it's for and where you subscribed from, I will walk you through fixing it so you only pay once a month.

• 
  Calfes (@calfeswallet) reported 11 minutes ago

  @Seleb411 Download Calfes Wallet from either Google Play Store or Apple Store to get started, create your wallet in simple steps, keep your recovery phrase safe by writing it down probably on a piece of paper. Then explore the world of decentralized finance

• 
  Givros (@givros) reported 13 minutes ago

  @marcelojose_dev And no problem with Apple Store ?

• 
  Champs ♞ (@_champs4) reported 17 minutes ago

  Telegram will be back on the Apple store, It's a little glitch from the App store team.

• 
  𝑩𝒍𝒖 🪷🍊wof & winter sun era 🍵 (@blue_dalilah) reported 17 minutes ago

  @delulucentre You don’t have an apple device, do you? With Apple Store changing country is easy, the problem is with verifying your “Chinese identity”. If I manage somehow I’ll let you know, maybe I can share it with you

• 
  zula ♪ (@evanmix) reported 18 minutes ago

  put your phones down tour but it’s just the apple store after a new iphone gets released

• 
  BlueHeron (@BlueHeronIOP) reported 18 minutes ago

  @Jake__Wujastyk @Apple I have a iPhone 13 Pro. The battery was down to 71%. I want to upgrade to a 17 Pro and AT&T has a promotion that will pay me the full value of the 17 Pro if I trade in my 13 Pro, but it has to have a battery >80%. I took it to the Apple Store today and got a new battery for $90. If I didn’t upgrade the battery, it would cost me a few hundred $ to do the upgrade. DO NOT SWITCH TO SAMSUNG. Nothing wrong with it, but if you’ve been using IOS for a long time you won’t be able to put up with Android. Too much of a difference.

• 
  Gladiator (@EpicTradeDate) reported 20 minutes ago

  @MarioNawfal It's a glitch in the matrix. Apple store may be avaible in telegram btw

• 
  Renny (@rennyzucker) reported 24 minutes ago

  @DummyCapital I take the other side of each of these. Android supply chain is falling apart, eastern players are pulling out of some local markets, carrier sellthrough was poor because mix skewed heavily to Apple Store which team talked about in conjunction with Mac demand… so carrier issue

• 
  canid (@dilfboner) reported 24 minutes ago

  [getting down on one knee and revealing an engagement ring] will you be the apple store to my gay little monkey

• 
  Maximilian Supr 🇨🇦 (@MrMaxthegreat) reported 26 minutes ago

  @_nonfigurativ_ Maybe you need to buy from the Apple Store and not your buddy down the street, nepotism will always forget something

• 
  Jack (@jackcoder0) reported 29 minutes ago

  The uncomfortable truth: Apple operates 500+ retail stores worldwide. Each one generates more revenue per square foot than any other retailer on earth. And most customers use the store for one thing: buying a product and leaving. Free workshops that teach photography, video, music, and device mastery never attended. Genius Bar diagnostics that are free on any device never requested. Trade-in valuations that take 3 minutes and apply instantly never checked. Price matching against Best Buy and Target never asked for. A 14-day return window for risk-free testing never used strategically. Free data transfer and setup declined and regretted at home. Education and military discounts worth $100-229 never mentioned. Device recycling for every old gadget in your drawer never brought in. Every service is free. Every service is available. Every service exists to make the device you already bought more useful and the next purchase more affordable. The former employee's last line: "I worked at Apple for 5 years. I sold thousands of devices. But the most rewarding part of my job was the services not the sales. Setting up an 80-year-old's first iPhone and watching her FaceTime her grandkids. Teaching a teenager iPhone photography and watching his photos improve in 90 minutes. Running diagnostics on a 'dead' MacBook and fixing it with a software reset for free. Giving a genuinely kind customer a free battery replacement that should have cost $89 because she treated me like a person, not a register. The Apple Store isn't just a store. It's a service center. A classroom. A repair shop. A trade-in counter. A recycling facility. Most customers use 10% of it. The other 90% is free and waiting." 11 secrets. Same Apple Store. Same glass doors. The products are on the tables. The services are behind the Genius Bar, inside the workshop schedule, and on the website you've never scrolled. Walk in this weekend. Not to buy something. To learn something. Fix something. Trade in something. Ask about something. The store was always more than a store. Most customers just never asked.

• 
  Thomas Rose 🍵🌹 (@thetroseshow) reported 31 minutes ago

  @saradietschy The only thing that a pass key has been useful for is when I had it saved in my iCloud and tried to add all my Gmail accounts to my new phone after turning over my old phone to the rep at the Apple Store. Cuz like how can you open the YouTube app on your old phone to verify a sign in for your new phone if you don’t have it! Uhh!!

• 
  Princess Celeste Rose (@CelesteRoseNoir) reported 35 minutes ago

  Went to the Apple Store for a camera repair, left with a free new phone because they couldn’t fix it 💅🏾

• 
  Giles Van Gruisen (@gilesvangruisen) reported 44 minutes ago

  One time my friend complained about his laptop not working, said he was about to go out to the Apple Store and buy a replacement. I fixed it by deleting about 100gb of hidden Garmin files

• 
  Spacefaring Civilization (@Anonymo42055065) reported 46 minutes ago

  @Ro_Exotic @SmallEyez @markgurman I’ve only used the Apple care with the IUP once, and the Apple Store tried dicking me around by saying damage wasn’t covered. Demanded ~$400 to fix. I raised hell until they realized policy literally says $99 deductible.

• 
  LibbyAnn C (@MarineLibby) reported 49 minutes ago

  Because Phone Broke and I couldn't AUTHENTICATE Myself on Google Laptop without @Apple @Walmart phone working, I was in N. Carolina driving north on i-95 alone, figuring out troubleshooting THAT my phone was broken and HOW it was BROKEN, but not BEFORE @Apple locked me out for perpetuity to not ever prove I was human until I entered an APPLE STORE for 3 hours of GREAT customer service in Bridgewater, New Jersey I could NOT call DOCTORS (chronic pain patient, stage 2b breast cancer survivor living with peripheral neuropathy, post-mastectomy pain syndrome, osteopenia, arthritic pain, IBS, to name a few...), I could NO ACCESS access PHARMACY (during mudbutt, as cancer survivor, finding Tick after walk w dogs next to Motel6 gross!), I could NO make a RESERVATION for a hotel down the road, I couldn't contact FAMILY for 48+ hours (until I literally drove up to their house troubleshooting New Jersey JUGHANDLES from suppressed memories?!?) I couldn't AUTHENTICATE Myself for small biz account for while I don't have a backup manager... I had no GPS, but I happen to be smart enough to travel half way across the country without picking up a map or a phone. ONE Lucky strike.

• 
  Eric Smith (@Eric_Smith08) reported 49 minutes ago

  A woman worked as an Apple Store employee for 6 years first as a Specialist on the sales floor, then as a Genius at the Genius Bar, then as a Creative leading workshops. She's helped over 20,000 customers. She said the same pattern played out every single day: a customer would walk in, buy a product, and leave. Or they'd come in with a problem, get it fixed, and leave. That was the entire interaction. In and out. "The Apple Store has free workshops that teach you photography, video editing, music production, and coding taught by trained professionals on the equipment you already own. It has a Genius Bar that runs free diagnostics, replaces batteries same-day, and fixes screens in an hour. It has a trade-in program that gives you instant credit toward a new device for phones, tablets, laptops, and watches in any condition, even broken ones. It has education pricing that saves students hundreds of dollars. It has a small business team that most business owners have never heard of. It has personal shopping appointments where a specialist builds your entire setup with you. And it has a Self Service Repair program that ships you the exact same tools Apple's own technicians use. Most customers walk in, buy AirPods, and walk out. They're treating a technology learning center like a vending machine." She said Apple Stores are the highest-revenue retail spaces per square foot in the world not because they sell expensive products, but because most customers never discover the 9 services that would make them come back every month. Here are the 9 things she wishes every Apple customer knew:

• 
  Easton Coleford | AI (@ecoleai) reported 50 minutes ago

  MARCUS CHEN STACKED 30 MAC MINIS AND BUILT AN AI SERVER FARM. A SINGLE $599 MAC MINI CAN REPLACE YOUR $200/MONTH CLAUDE CODE ACCOUNT, COSTING JUST $3 IN ENERGY. Two months ago, a developer posted his Claude Code bill on Reddit: $170 in just 10 days. Someone replied: “I bought a Mac Mini M4. I haven’t paid Anthropic anything since then.” That same week, Mac Minis vanished from Apple Store shelves. The M4 chip delivers 120 GB/s of memory bandwidth and a unified memory architecture. The CPU and GPU share the same memory pool, so the model loads just once and both access the same data. In practice, a $599 Mac Mini can run AI better than many $1,500 Windows PCs equipped with dedicated GPUs. Since January 2026, Ollama has started supporting Anthropic’s Messages API format. With just one environment variable, Claude Code connects directly to your local Mac Mini. The same interface. Zero API cost. $0 per request. A developer who uses AI intensively can spend $459 a month across Claude Code Max, ChatGPT Pro, Gemini, Cursor, and Copilot. That adds up to $5,508 a year. The Mac Mini investment pays for itself in about three months. After that, the operating cost is around $3 in electricity. Uber rolled out Claude Code to 5,000 engineers and would have burned through a significant chunk of its $3.4 billion AI budget for 2026 in just four months. Whoever controls the infrastructure today could be years ahead of everyone else tomorrow.

• 
  LibbyAnn C (@MarineLibby) reported 52 minutes ago

  I had to get some more alerts before I could reply to you since I can only use the bottom half of my touchscreen. Problems I never thought of in the year 2005! I do have to give a shout out to the Apple Store. They helped me when I was totally locked out of my account even though I bought my phone from a third-party and walked in with a cracked screen I honestly thought they were gonna be the worst and turned me away and the guy spent like an hour and a half with me

• 
  emma ♐︎ ⋆˙⟡ (@starboyseong) reported 52 minutes ago

  a really hot guy helped me today at the apple store in my mall and we were bantering so im abt to pull a jh in this fic and have problems w my apple devices every single time i see him working until it works

• 
  giosaia (@giosaia) reported 57 minutes ago

  Still struggling. I need to create releases for 3 apps on the Apple Store, fix releases on Google Play, fix the web hook for RankGoat to create posts for my business, integrate the eBay API for inventory management in CAUN, test CoinTrade, finish the TubeBinder MVP, and make 1.5B. When will I get it done if I do nothing?