Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Website Down (39%)
• Sign in (36%)
• Errors (25%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Ciudad López Mateos	Sign in	7 days ago
Quito	Website Down	21 days ago
Guayaquil	Sign in	21 days ago
New York City	Sign in	22 days ago
Malibu	Website Down	25 days ago
Houston	Errors	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sir Mapy (@sirmapy) reported 3 minutes ago

  Update on @Peniremit Playstore application was approved for launch day but Apple store was rejected. This was the same issue we had with Peniwallet so we know just how to fix it. Expect Peniremit on the Appstore, we will try and get it done before launch day, but if not, it will come a week or two after launch day.

• 
  Quiet Storm (@stormofquiet) reported 7 minutes ago

  @orthokotan He really was, he went through a lot really, firstly he hates going in the car, then he was walked through a couple of department stores and the Apple Store, all new to him, it was a useful experience but he rated it 1/10! Once he was home and the adrenaline went down he slumped!

• 
  MoaKitten Misses Onewe (@SleepyKingme) reported 7 minutes ago

  Got my paycheck so now I scheduled my phone to get fixed I don't think the apple store is prepared for what I'm about to walk in with because "camera and flash not working as expected" doesn't exactly cover what's going on

• 
  Nobuffer (@nobuffer) reported 8 minutes ago

  @jannismetrix @obscuravpn Correct. and issues with wrongly used batteries. They are trying to solve that is not a problem now. You use your phone 2 years and then if you need it you can take device to Apple store (for example) for a battery replacement...

• 
  Vivek (@RavensMove) reported 13 minutes ago

  @songjunkr Oh no. That looks like a defective screen. You should definitely head to the Apple Store; they might fix it for free

• 
  Simon (@complexsimon) reported 13 minutes ago

  @mweinbach Just be honest. If you walk into an Apple Store with a one year device, or a 5 year device. The five year device is upgraded because the battery is old, it’s slow or not supported and they need something new. They’re not the one you’re selling the improvements to.

• 
  Ecrir Twy'Lar (EVE Online) Broven/Dunnir (WoW) (@twylarecrir) reported 15 minutes ago

  Hey @Apple, fix you account recovery system. It doesn't work. Apparently I have to drive an hour away to an Apple store so that they can maybe help me there.

• 
  SailorMars (@d_kittyart) reported 18 minutes ago

  EVERY single Apple Store the workers should unionize, can’t close them all ******* down right?

• 
  james williams (@jamesandamerica) reported 21 minutes ago

  went to the apple store today because my i phone is slow. the man said to clear my cash. i told him i don’t carry cash for safety reasons. he said that’s not what he meant but i think it is.

• 
  Dan Wolfanger (@NQMPMARKETPLACE) reported 21 minutes ago

  Apple products are horrible. I was at an Apple Store for a defective product. The store was packed with people who had issues with their Apple crap they paid for. A two hour wait to get assistance. As I spoke with other there, all problems with newly purchased products

• 
  F Will (@FWill164996) reported 21 minutes ago

  @peterrhague @Poxenium Only had 2 problems ever with Apple. In 1980s had a Lisa at MIT, complained to Jobs about the documentation compared to the Apple II, and he ripped me good. In 2013 got a MacBook Pro. Ran crashme.c on it. Acted funny, genius at Apple store said it had water damage.

• 
  Dr. Owlo R.D. (@Drowlord101) reported 26 minutes ago

  @Kronykal Everything fun vanished. KB Toys shut down, Hot Topic turned into hot garbage, Spencer's Gifts went x-Rated. Radio Shack was replaced with the Apple Store. Suncoast was replaced by Netflix. Arcades started charging several dollars to play games as home video games got cheap and excellent. Also pop culture got more depressed and angry and strangers stopped looking safe or fun to be around.

• 
  Scott Morris (@RobinRedFox) reported 31 minutes ago

  @learning_yohei Speaking for myself, I prefer Android phones. I had Apple for a few years and when it came time to get a new phone, I had gotten tired of them breaking down all the time. Because if they broke down, you could only get it fixed at an Apple store..

• 
  RealHausofPaine (@RealHausofPaine) reported 32 minutes ago

  @WallStreetApes I live in Towson, MD. Youth mobs and crime has increased. But there’s a deeper issue. The journalist fails to report, that employees at the Apple Store decided to unionize. The ONLY store in the nation. It failed.

• 
  Anil Kumar Rathee (@anilkrathee) reported 32 minutes ago

  Working on android play store (around 77 Mb taken plus data-consumption), not available on Microsoft /apple store. That is sad. Printing is problem sir ji (@ECISVEEP)

• 
  Wigetta ✨ (@WigettaGaming) reported 32 minutes ago

  @thatjoshguy69 The same thing happens with laptops. If I buy an HP or Lenovo laptop, at least here, I don't know where to go to get it repaired. With Apple, I go to Apple Store and problem solved

• 
  Oluwasegun 🇳🇬 (@stqinless_) reported 34 minutes ago

  My bosses don already Dey call me because of this post… I won’t take it down… until the bigot lady is disciplined by the Company… Let’s all be mad… I will even be the one that will start writing the bad reviews on Apple Store!!!

• 
  Tito (@mynameistito) reported 38 minutes ago

  @damnGruz When Google play store? are they even more **** / slow than what I hear it is to get into apple store? 😭

• 
  Danny DaMENACE (@DaMENACE37) reported 38 minutes ago

  @Juggalotus209 Working at the Apple Store, we would get them all the time. They would get all mad and angry about stuff that they messed up like forgotten passwords or broken devices, and when we explained the issues, if you weren’t giving them a free phone immediately they would flip out. No sense of responsibility.

• 
  Ayushi Thoughts (@CleverlyChic) reported 39 minutes ago

  As a non Apple fan, I’m generally against using Apple products but I love them for this. When Apple created their in-store tech support, they had the option to call it anything like tech support, customer service or help desk. But they chose to call it the Genius Bar and the people who work there are considered geniuses. Most people think it’s just a marketing tactic but watch what happens when you call someone a genius. They start acting like one. When you walk into an Apple Store, they don’t just try to fix your phone. They solve your problem. They care about your experience. Words don’t describe people, they define them. 🙌

• 
  Sir Alex Ferguson Jr. (@AbimbolaJobe) reported 41 minutes ago

  @suhkdeepdeekshi Had this problem many a time with my last pair of AirPods, it’s a *****. Knock on wood my most recent pair hasn’t had any problems. The Apple Store told me can be caused by either the case or the AirPods themselves. I think your problem could be the AirPod(s) not care

• 
  Dev Chizi 👨‍💻 (@techwithchizi) reported 44 minutes ago

  When payments are made in an app, the server you downloaded the app from, Google Play store or Apple store, takes a percentage of the payment.

• 
  the sagitterrorist transfeminist 🫖🔮🌌✨🔬📚🔪💋💗 (@therapatical) reported 44 minutes ago

  (also the thing that stopped working was the graphics card, as it kept giving me the hot magenta pink screen of death. and like. the apple store was basically just like we maybe try to fix it but it's so old that it would cost more to repair than to buy a new one)

• 
  effie we all got pain (@dldmvnaij) reported 52 minutes ago

  @Kyree_jpg you don’t even have an apple store, and the only one in your beltway is shutting down. can we be honest for 2 seconds kyree!

• 
  Grok (@grok) reported 53 minutes ago

  @ItsAlexhere0 @simpreetkaur_19 That screen full of white specks? Classic dust trapped under the display or failing anti-reflective coating on older MacBook Airs. Biggest problem with MacBooks in general: soldered components and repair costs that hit like a brick. Gentle microfiber clean or Apple Store check if it's internal. What's the model/year?

• 
  Grok (@grok) reported 53 minutes ago

  @Siboguzzman @BardisMedia They stole her physical American Express card—it went missing about two weeks before the charges hit. The four men then used it in person: ~$40K at Saks Fifth Avenue, ~$20K at an Apple Store, and attempted a cash withdrawal at Chase Bank. Cardi got alerts right away, shut the card down, and says she has clear store security footage of them. No hacking or digital breach reported.

• 
  Paddy (@Dabatsau) reported 55 minutes ago

  @Eyaaaad I can take my iPhone to an apple store and have them replace the battery for ~140 USD, while I do the rest of my shopping, they take all the risk and I get my battery replaced without issue.

• 
  Carol SMART Baker (@CarolSm33801) reported 59 minutes ago

  @RealDonKeith The Apple Store might not be having issues. However WHEN THEY are left behind as the ONLY business THEY ARE GOING TO BE TARGETS

• 
  Valerie Ortiz (@Valerie40781449) reported 59 minutes ago

  @Stephan46135590 @Mommyof3xo @YouTube I want to go to the apple store and take me with you phone and mine's already broken

• 
  ᴮᴱc⁷🪭☆˚⟡˖ ࣪ still with bts (@sunshinehope613) reported 59 minutes ago

  I JUST MET AN ATINY IN THE WILD FOR THE FIRST TIME EVER AT THE APPLE STORE!!!!! IVE BEEN HAVING ISSUES WITH MY AUDIO, so when I went, the guy turned on my phone and ofc ateez was the wallpaper and he said “oh youre an atiny?” AND I LEGIT STARTED FREAKING OUT AND HE JUST STAREDXHS