Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (50%)
• Errors (25%)
• Website Down (25%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Guayaquil	Sign in	4 hours ago
Aubenas	Sign in	15 days ago
Billy-Montigny	Sign in	23 days ago
Nantes	Website Down	2 months ago
Capitólio	Errors	2 months ago
Adelaide	Errors	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bishal Nandi (@LearnWithBishal) reported 2 minutes ago

  WHAT THESE DIAGNOSTICS CAN TELL YOU Before you spend money on a repair, you can find out: • If your battery is genuinely worn out, or still healthy • If touch-screen issues are hardware-related and not just a software glitch • If your microphone, speakers, or sensors are starting to fail • If poor signal is caused by your iPhone or your carrier's network • If key parts have been replaced or the device was previously opened The difference? You walk into the Apple Store knowing what's wrong instead of guessing. Knowledge is expensive only when you don't have it.

• 
  TIMES NOW (@TimesNow) reported 4 minutes ago

  After Apple Removes Telegram from Apple store worldwide - Now: Telegram returns to Apple app store - Telegram available again for IOS users - Apple, Telegram yet to comment on move - Sources: 'Inappropriate content issue flagged' ＠Sabyasachi_13 shares more details with @akankshaswarups

• 
  Shayne (@shayne_snape) reported 4 minutes ago

  My app got rejected for a missing Terms of Use link in description.That's the Apple store Review experience. A static field. Checkable in seconds — at submission time.The automated check fired the NEXT DAY instead. Back of the queue. A weekend lost to a 10-minute fix. The tooling exists. It just runs a day late.

• 
  Niman (@OlaminiranA) reported 6 minutes ago

  @UBAGroup UBA mobile banking app has suddenly crashed for the past 1 week, and the poported app upgrade is not available for users to update on apple store and it's very concerning at the moment. UBA pls help fix this, it's frustrating and very inconvenient.

• 
  Majd Taby (@jtaby) reported 11 minutes ago

  @leonsasson like 6 inches. I didn't even think twice about it, but my screen had cracked and was replaced at the Apple Store so maybe if your screen is replaced then you have an issue?

• 
  William AI (@wiliam23820a) reported 11 minutes ago

  If this changes how you use the Apple Store or saves you $229 with an education discount you didn't know existed one ask: Repost the first post so the next person buying a MacBook at full price sees the price match, the trade-in, the free workshops, and the discount they qualify for. Follow [ @jackcoder0 ] I break down the hidden services, retail secrets, and money-saving strategies that companies bank on you not asking about. Next thread: the AppleCare+ honest math when it saves you $300 and when it wastes $269. The decision framework every Apple buyer needs before checkout.

• 
  Jack (@jackcoder0) reported 14 minutes ago

  The uncomfortable truth: Apple operates 500+ retail stores worldwide. Each one generates more revenue per square foot than any other retailer on earth. And most customers use the store for one thing: buying a product and leaving. Free workshops that teach photography, video, music, and device mastery never attended. Genius Bar diagnostics that are free on any device never requested. Trade-in valuations that take 3 minutes and apply instantly never checked. Price matching against Best Buy and Target never asked for. A 14-day return window for risk-free testing never used strategically. Free data transfer and setup declined and regretted at home. Education and military discounts worth $100-229 never mentioned. Device recycling for every old gadget in your drawer never brought in. Every service is free. Every service is available. Every service exists to make the device you already bought more useful and the next purchase more affordable. The former employee's last line: "I worked at Apple for 5 years. I sold thousands of devices. But the most rewarding part of my job was the services not the sales. Setting up an 80-year-old's first iPhone and watching her FaceTime her grandkids. Teaching a teenager iPhone photography and watching his photos improve in 90 minutes. Running diagnostics on a 'dead' MacBook and fixing it with a software reset for free. Giving a genuinely kind customer a free battery replacement that should have cost $89 because she treated me like a person, not a register. The Apple Store isn't just a store. It's a service center. A classroom. A repair shop. A trade-in counter. A recycling facility. Most customers use 10% of it. The other 90% is free and waiting." 11 secrets. Same Apple Store. Same glass doors. The products are on the tables. The services are behind the Genius Bar, inside the workshop schedule, and on the website you've never scrolled. Walk in this weekend. Not to buy something. To learn something. Fix something. Trade in something. Ask about something. The store was always more than a store. Most customers just never asked.

• 
  zula ♪ (@evanmix) reported 14 minutes ago

  put your phones down tour but it’s just the apple store after a new iphone gets released

• 
  αzυnყαn ꒱ (@adowaable) reported 15 minutes ago

  @rinniimii i mean it didnt matter much to me cus i only used my phone when i went to school though. at home i used my ipad pro 24/7, if i was going anywhere else i just had no phone LOL it became a problem once my ipad suddenly stopped working and i only had that phone as a backup… hence why i had to upgrade :’3 BUT a few months later my ipad is up and working randomly again! right before i was gonna take it to the apple store too LOL, so W all around

• 
  Flecktarn Fella (@FlecktarnFella) reported 15 minutes ago

  @nafoviking Glad you like it, I worked in an apple store until earlier this year and those things were SUCH SLOW SELLERS. Absolutely nothing wrong with them, except the charging port sensor was to sensitive to humidity. Just a perfectly OK iPhone.

• 
  GazaEnterprise (@GazaEnterprise) reported 16 minutes ago

  Apple Is Testing AI Powered 'Live Notes' to Streamline Genius Bar Appointments. Apple is testing a new artificial intelligence feature called Live Notes, designed to make Genius Bar appointments more efficient for both customers and Apple Store employees. Instead of a Genius Bar employee manually writing down everything discussed during a repair appointment, Live Notes uses AI to listen to the conversation and generate a transcript in real time. The feature only works if both the customer and the employee give their consent, making it an opt-in system rather than something that's enabled automatically. Once the conversation is finished, the AI generated transcript is saved directly to the employee's iPad and becomes part of the repair record. This creates a detailed log of what was discussed, including the customer's description of the issue, troubleshooting steps, recommendations, and any repair decisions made during the appointment. The biggest advantage is that employees can spend more time interacting with customers instead of constantly typing or taking handwritten notes. Rather than dividing their attention between the customer and their iPad, they can focus on diagnosing the problem, answering questions, and explaining repair options while the AI handles the documentation in the background. For customers, this could also lead to more accurate repair records. Important details are less likely to be forgotten or recorded incorrectly, which can help if a customer returns for a follow-up visit or if another Apple technician needs to continue the repair later. Having a complete transcript ensures everyone has access to the same information. The feature also has the potential to improve efficiency across Apple's retail stores. By automating notetaking, Genius Bar appointments may move faster, employees could handle more customers throughout the day, and the quality of documentation could become more consistent across different locations. Although Apple is currently testing Live Notes in only some stores, it reflects the company's broader strategy of integrating AI into everyday services. Rather than using AI only for consumer-facing features, Apple is also exploring ways it can streamline internal workflows and improve the overall customer experience. If the trial proves successful, Live Notes could eventually become a standard feature at Genius Bars worldwide.

• 
  Rich (@Rich00153) reported 19 minutes ago

  @LucyTrims @veryfathomer @cookhamcockapoo Bath has to do something with the old M&S - you can't have the biggest shop in town standing empty. I was shocked by Quakers Friars in Bristol the other day - all shops closed down, the Apple Store, everything. This was supposed to be the high-end shopping experience in Bristol

• 
  Adib Hanna (@adibhanna) reported 21 minutes ago

  [Please share this for visibility] So Apple locked me out of my Apple Store account (for Lumary) because they need even more documentation! I already gave them my Green Card, my TN ID, and everything they asked for. Terrible user experience, Apple.

• 
  givest (@usegivest) reported 22 minutes ago

  Dont take this as something bad or fud. This shows that we work, while it might take time, Apple has rules. When we fixed this issue and shipped it, our app Should be live on Apple Store.

• 
  Laura (@LauraPrince9122) reported 23 minutes ago

  @Ahmadansari2233 @L1enthusiast How did you get one? Are they any good my iPhone 16 pro max from the Apple Store in Liverpool has just about lasted nearly 2 years…. Front screen broken back glass smashed not worth investing in fixing again….. don’t want the ultra but is it better than pixiel fold hmm 🤔

• 
  Lety rety 🇳🇵 (@letycsgo) reported 24 minutes ago

  @telegram Hell yeh. Bet that one about de Epstein got your *** outta apple store bro. But we got yo *** back. U better 🧐 behave cause the longe nose tribe gonna get u down quickly next time

• 
  Ijuakos (@IjuakosXqwzts) reported 24 minutes ago

  @apple, I am waiting for my refund check for the products I’ve paid inflated prices as you passed those tariffs down to your customers. Fortunately, I bought everything through the Apple Store and all the applicable transaction details should be on my account.

• 
  Grisha (@whoisgrisha) reported 25 minutes ago

  Almost doubled revenue in the past 28 days. Here's what I did ↓ The early weeks/months of your app are all about gathering data so set yourself up for that using Sentry for error tracking Posthog for session playback and tracking usage I had posthog hooked up to every step in my onboarding so i can see where people drop off This meant the step needed to be removed or improved. I could see what features in my app people kept gravitating towards so from a product standpoint I knew what I had to iterate/improve the experience of I hired a Fiverr pro to handle the setup of Apple Store Ads campaigns one optimized for conversion globally just so I can get eyes on my app More users = more data = more information for iteration Apps are science experiments Just because something doesn't succeed at first doesn't mean you failed. It just means you found another thing to iterate on.

• 
  Texas🔥Heat (@Lone_Star_Heat) reported 27 minutes ago

  @C_inspecto @EricSpracklen @Apple I've had an iPhone 5, 6, and 7. I've also had a Galaxy S3, two S8's, and now have an S22. Hands down, Androids are far better if not only for the easy of use and the fact that they're not chained to the Play Store like iPhones are to the Apple Store.

• 
  trader jobi (@shotaroto) reported 29 minutes ago

  spent my last dime on this PLUS got a crush on the apple store guy like what’s the use in all of this for it to glitch

• 
  John Strom (@JohnStrom64) reported 30 minutes ago

  @ValerieAnne1970 Yep. My iPhone 11 suddenly started having issues typing messages. Never damaged or wet. Just one day, started acting up. I took it into an Apple Store and was told that it would cost more to ‘fix’ it than to get a new one and they wouldn’t guarantee they could even fix it.

• 
  Ifediche (@esther_stan) reported 34 minutes ago

  @lynn_jatau If it’s google play store , you’ll keep having these issues. Pay through Apple Store

• 
  Mohit Gupta (@mohit2asdf) reported 37 minutes ago

  @RazorpayX I team Razor pay Apple Store vouchers not working from 2 days . Please check The issue .

• 
  Michael Pepper (@M1CHAEL_PEPPER) reported 38 minutes ago

  As great as the iOS 27 and iPadOS 27 betas have been, the watchOS 27 beta is atrocious. Siri doesn’t work for HoneKit controls and it’s super slow for checking weather and other things compared to iOS and iPadOS 27. I might have to take a trip to the Apple Store to revert my watch back.

• 
  Deff Jeezy (@DeffJeezus) reported 46 minutes ago

  @_GTAVI_ I don't. They had the opportunity of a lifetime to generate early 00's Apple Store hype for a midnight release of this game. Naa Code in a box and maybe a physical release down the road. I hope the story gets leaked TLOU2 style.

• 
  hitesh chaudhary (@hitesh1307) reported 48 minutes ago

  @tim_cook, I never expected this from Apple. After an Apple Store visit and multiple support calls over months, I’m still being told my iPhone 17 Pro has “no issues” because they’re intermittent. This is unacceptable. Case #102876848444 @AppleSupport

• 
  Zhmana hakimi. (ژمنه حکیمی) (@zhamanahakimii) reported 48 minutes ago

  Today wasn’t a good day. I was already dealing with a lot and on top of everything, it was August 15th a date that carries so much pain for so many of us. Later there was an issue with my phone and I had to leave it at the Apple Store for about four hours .So I found a quiet corner and started reading with no phone I ended up reading for hours, until I fell asleep. When I woke up, I genuinely felt like a completely different person. And that’s when it hit me. Something as simple as reading, learning, escaping into a book, and understanding the words in front of you is a privilege that millions of Afghan girls have been denied for five years. Now imagine being told you cannot learn. That you don’t have the right to read or write. You might think, who would be crazy enough to say that? But yes this is the reality for girls and women in Afghanistan in 2026. Five years later, they are still being denied one of the most basic human rights: the right to learn.

• 
  William AI (@wiliam23820a) reported 49 minutes ago

  6. Free data transfer and setup the service most buyers decline and then struggle alone. When you buy a new iPhone, iPad, or Mac at the Apple Store: the staff will transfer your data from your old device, set up the new one, and walk you through the key features. Free. Most customers say "no thanks, I'll set it up at home" then spend 3 hours figuring out data transfer, re-downloading apps, re-entering passwords, and troubleshooting iCloud sync issues. The Apple Store setup takes 20-30 minutes. They do it while you browse. They transfer contacts, photos, apps, and settings from your old device. They pair your Apple Watch. They configure Face ID. They verify iCloud backup. For seniors and less tech-savvy buyers: the in-store setup eliminates the most frustrating part of a new device. You walk in with an old phone. You walk out with a new phone fully set up, fully loaded, fully working. For Mac buyers: the staff transfers files, settings, and applications from your old Mac to the new one using Migration Assistant. Everything transfers. Even your desktop wallpaper.

• 
  Bryan DeHenau🇺🇸🇺🇦 (@dehenau_) reported 51 minutes ago

  The closest Apple store to me is 45 minutes away at Sommerset. I guess my part of town is too poor for @Apple They just closed down the one at Partridge.

• 
  WDW Vacationer (@WDWVacationer) reported 51 minutes ago

  @the_transit_guy Down that same stretch you also have the Apple Store and the Boylston entrance of the Prudential Center. It’s hardly an outlier let’s be serious. “Just a block for Newbury” means nothing. It’s not Newbury.