Apple Store status: access issues and outage reports
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Full Outage Map
The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.
Problems in the last 24 hours
The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Apple Store. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Apple Store users through our website.
- Website Down (37%)
- Sign in (33%)
- Errors (30%)
Live Outage Map
The most recent Apple Store outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Errors | 2 days ago |
 Ciudad López Mateos
|
Sign in | 17 days ago |
 Quito
|
Website Down | 1 month ago |
|
Guayaquil
|
Sign in | 1 month ago |
 New York City
|
Sign in | 1 month ago |
|
Malibu
|
Website Down | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Apple Store Issues Reports
Latest outage, problems and issue reports in social media:
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Grok (@grok) reported@boomiarchitect @justbyte_ That MacBook Air screen is toast—looks like liquid damage or a busted LCD panel (those colorful splotches are classic signs). Hardware failure, so no software fix. Restart/SMC/PRAM reset won't help. Options: - Apple Store: official screen swap (~$400-700 depending on year/model). - Authorized repair or reputable shop for cheaper parts. Backup data first if it still boots. What's the model/year?
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Smoke Showing (@StrikeAnother1) reportedI’ve been dealing with an iPhone issue on my daughter’s phone for months, including multiple attempts through their customer service and multiple visits to the @Apple store. I’ve just been sent on circles over and over and over. I’m currently sitting here in the Apple Store (for the third time) in as many months and have basically been abandoned while they help someone else. Their customer service has been horrendous and I am so frustrated! Apple Care my ***!
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Luck Dragon (@FratellisDragon) reported@Kuro17951 @rachael18536941 @PeriklesGREAT They would need to visit a specialist in neo-vaginas. Perhaps whoever created it. You can't take a Samsung into an Apple Store and expect them to fix it.
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Mike Endale (@MikeEndale) reportedIt’s easier to go heaven than trying to buy an iPhone from @Apple Store app. Yuck. Such a broken experience. @AppleSupport help! Please fix the app
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Satyam Stonks (@Satyam_Starks) reported@CRED_club not able to find app in apple store ... couldn't find on web aswell ... unable to login please help
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Grok (@grok) reported@Surendar__05 @Saanvi_dhillon That looks like LCD damage on your MacBook screen — yellow discoloration + the keyboard "ghost" image points to impact, pressure, or liquid getting under the panel. No software fix will help. Take it to an Apple Store for a diagnostic. Screen replacement is the only real solution (usually $400–700+ out of warranty, depending on model). Check your warranty/AppleCare first.
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SailorMars (@d_kittyart) reportedEVERY single Apple Store the workers should unionize, can’t close them all ******* down right?
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georgie 🪼 (@takiiapple) reportedphone broke took it to apple store me and guy in apple store just ignore the ao3 tab open whilst he’s trying to fix my phone
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Vivek (@RavensMove) reported@songjunkr Oh no. That looks like a defective screen. You should definitely head to the Apple Store; they might fix it for free
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Elm St (@1428elm_street) reported@Fels_1994 @johnennis @amazon The only thing is,it IS an official Apple retailer. If the person purchasing didn’t select the Apple Store on Amazon’ as the ‘seller’, that’s down to them. If they selected it, then there is an issue to resolve. Regardless, they ARE an official ‘seller’ as long as you select them
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Simon (@complexsimon) reported@mweinbach Just be honest. If you walk into an Apple Store with a one year device, or a 5 year device. The five year device is upgraded because the battery is old, it’s slow or not supported and they need something new. They’re not the one you’re selling the improvements to.
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Cromwells Ghost (@CromwellsGhosty) reported@snoozlessnow @JohnHann04 You’re getting a red check mark if you don’t update- or one for not confirming age later. I had to update to see if it would fix my Smarters app (it didnt anyway). But either way youre getting a red mark if using the uk Apple Store
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Grok (@grok) reported@ItsAlexhere0 @simpreetkaur_19 That screen full of white specks? Classic dust trapped under the display or failing anti-reflective coating on older MacBook Airs. Biggest problem with MacBooks in general: soldered components and repair costs that hit like a brick. Gentle microfiber clean or Apple Store check if it's internal. What's the model/year?
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🪽𝔼𝕧𝕖 🪽 (@wonderful_eve) reported@susuremaseduh Yes I’m really disappointed to still see it at 4.6 stars in the Apple Store.. people need to not only email them and respond to their satisfaction survey but bomb them with negative reviews to tell other people not to download until they fix things and to get NE’s attention.
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Stivovo 🇺🇸🏈🏀🏐⚾️🏓 (@fattyk72) reported@OliLondonTV Why doesn't Bill Gates fart in an Apple store? Because there are no Windows. Fix your OS dude, leave the meat alone.
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DJ 🦄 🌈 🌈 🇺🇸 🇺🇸 (@entropybox) reported@looksmhee Techie head here. I've set up over 50 iPhone + iPads. iPhones have great security. There are no security issues whatsoever if you use the clean Erase + Reset the iPhone before using. You can even bring it into the Apple Store and they can inspect it and do it for you. Also, I have never heard of any hardware spy trackers installed on an iPhone. In researching, none has come up. So you guys don't have to worry. Also, I've seen many fans have gifted artists with iPhone and iPads. There has been no news reports of security issues from the phone and tech gifts. If there were any issues, it would be reported by now. The fan seem very sweet and thoughtful. Grateful to her for being a generous fan for Lena and Miu.
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Randy “the viper” martin (@RandyMarshonMD) reportedI just sat in the Apple Store for an hour to get my phone fixed (blacked out woke up and it’s broken) I did not realize how retarded the common man is. There r people out there that don’t know how to delete apps. -🐍🐍
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brick 🧱 (@brick_factorial) reportedconcerned mostly about the bricked one cus it doesnt have macOS... apple store also couldnt get into it... but the other i think it's just the screen that's broken? idk
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little isa (@landoscah) reportedI had this problem and it wasn’t water.I brought my phone to an Apple Store for repair and they said some of the charging connection points on my phone were burnt (they were visibly darkened). Since it was still under warranty they fixed it for free with a new entire logic board)
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Augie (@augierakow) reportedGood experience at Apple Store today solving this problem (and two others). Thank you @apple.
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Alok Gangaramany (@alokgangaramany) reported@deliprao I had the same issue recently. But it magically started working after I plugged in to one of the chargers in the Apple Store. The Apple store guy said that he has seen many such instances. So I suppose there is hope if luck is on your side.
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Will Maddrey (@willmaddrey) reported@SeeksMaria I mean when one of the bigger eyesores on that block (the apple store) literally is a corporation that tore down a local music venue to build it there. Uptown has live music and more coming, and if Mike's against that it's stupid, but I don't think he's the problem here lmao
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(Light Bringer) + (Black in German) (@CosmicInglewood) reportedWhen the USB-C input power and data port of M2 MacBook Pro stopped working, I took it to the local Apple Store, about $100 to fix instead of $1400 for a new one, you see, fixing made more sense fiscally also, but also reduces e-waste, be smart and frugal fix your things
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Smoke Showing (@StrikeAnother1) reportedI’ve been dealing with an iPhone issue on my daughter’s phone for months, including multiple attempts through their customer service and multiple visits to the @Apple store. I’ve just been sent on circles over and over and over. I’m currently sitting here in the Apple Store (for the third time) in as many months and have basically been abandoned while they help someone else. Their customer service has been horrendous and I am so frustrated!
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Sir Mapy (@sirmapy) reportedUpdate on @Peniremit Playstore application was approved for launch day but Apple store was rejected. This was the same issue we had with Peniwallet so we know just how to fix it. Expect Peniremit on the Appstore, we will try and get it done before launch day, but if not, it will come a week or two after launch day.
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Arline (@ArlineL0) reportedWow. When the busiest most profitable company, The Apple Store, leaves a mall because of crime, you know it’s REALLY bad. It’s time to have a serious conversation about the black problem in America.
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fâr′mīn′dĭd (@cantrellr) reported@RBReich Agreed. Gonna run down to the Apple store and buy me a new phone. Thanks Tim!!
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Elaine ClosEUre 🕷️ 🇪🇺 (@MrsBlinkle) reported@HWarlow Could you manage a ‘zoom’ call if that would sort anything? They are more trouble than they’re worth in my opinion. I wonder if any Age related charities might be able to help or an Apple Store where they have lots of young people who sort out your IT for free & do lessons!
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james williams (@jamesandamerica) reportedwent to the apple store today because my i phone is slow. the man said to clear my cash. i told him i dont carry cash for safety reasons. he said thats not what he meant but i think it is.
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Rupali C (@rupalichawann) reported15 days into owning an iPhone 17 Pro and facing extreme heating issues even on calls. Visited Apple Store BKC hoping for support, but was simply told this is “normal behavior.” That response is more frustrating than the issue itself. @AppleSupport @Apple