Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (43%)
• Errors (29%)
• Website Down (29%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Aubenas	Sign in	10 days ago
Billy-Montigny	Sign in	18 days ago
Nantes	Website Down	1 month ago
Capitólio	Errors	2 months ago
Adelaide	Errors	2 months ago
Ahmedabad	Sign in	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JoshWorksAI (@JoshPrompts) reported 2 minutes ago

  Who do really rich people go to for their tech issues? Like, say I'm a billionaire, and I have a problem with my Photos application. Surely I just don't go to the Apple Store...? Do I?

• 
  Grisha (@whoisgrisha) reported 3 minutes ago

  Almost doubled revenue in the past 28 days. Here's what I did ↓ The early weeks/months of your app are all about gathering data so set yourself up for that using Sentry for error tracking Posthog for session playback and tracking usage I had posthog hooked up to every step in my onboarding so i can see where people drop off This meant the step needed to be removed or improved. I could see what features in my app people kept gravitating towards so from a product standpoint I knew what I had to iterate/improve the experience of I hired a Fiverr pro to handle the setup of Apple Store Ads campaigns one optimized for conversion globally just so I can get eyes on my app More users = more data = more information for iteration Apps are science experiments Just because something doesn't succeed at first doesn't mean you failed. It just means you found another thing to iterate on.

• 
  RAE | Tim M (@WickedUpdates) reported 4 minutes ago

  @hausofalfredo @emerome Document it, report it to both the Apple Store & Twitch. This is sketch and the legal issue here is one of extreme question.

• 
  Jamaal (@VikingBuck10) reported 5 minutes ago

  @TheShowMobile yall really need to make the premium pass available outside of The app im so sick of the apple store having issues with my card or sonething dumb then it takes days for fix like right now i cant purchase anything on my phone, i NEED to get the premium pass and cant

• 
  Daily Ryan Leonard (@dailylenoo) reported 5 minutes ago

  @happycitizem you not down with apple store monkey leno?

• 
  JD (@jdiii4) reported 7 minutes ago

  @MarieIsabellaB Almost got arrested in Verizon over the same issue. Needed a replacement and manager said I could not get one of the phones in the store. Another worker told me to go to the Apple Store. Never stepped foot in Verizon store since.

• 
  ☀️Sunny Day⁷☀️ ❤️COMMS OPEN❤️ (@IntotheFrisson) reported 7 minutes ago

  @LucianSkye I read the rice trick doesn’t work well because there will still be debris 😭 so it might make it worse…. The problem with the Apple Store is that it’s 5 years out of warranty- so I’m not sure how much they can actually do past telling me to buy a new computer :(

• 
  sun 𓆩♡𓆪 (@theodysseis) reported 9 minutes ago

  the apple store cannot fix it (i think it’s my phone) pointed frustration. then a sedated acceptance washes over me………

• 
  hitesh chaudhary (@hitesh1307) reported 18 minutes ago

  @tim_cook, I never expected this from Apple. After an Apple Store visit and multiple support calls over months, I’m still being told my iPhone 17 Pro has “no issues” because they’re intermittent. This is unacceptable. Case #102876848444 @AppleSupport

• 
  Ganesh Lohar (@ganeshlohar_) reported 19 minutes ago

  @devops_nk My magsafe charging gets paused after some time. I switched to type C and never faced any issue. Though get it checked from Apple store for any battery issues which are unlikely i believe Magsafe has always been a pain

• 
  Lev Smagin (@lsmagin) reported 23 minutes ago

  @chromatique Too early to tell, they have the new update approved by Apple Store days ago. Must be some sort of error

• 
  (ꪜ) faithy is seeing BTS🇨🇦BLM!⁷ 🇵🇸 (@kingroyaltae) reported 25 minutes ago

  MY MAN IS IN THE APPLE STORE BUYING ME A NEW IPHONE SO I CAN TAKE PROPER VIDEOS FOR MY BTS CONCERT ??!??!? THIS IS WILD (my camera is broken on my iphone12). THIS IS CRAZY

• 
  a!v¡n is on BlueSky (@enthusmiasma) reported 27 minutes ago

  CORRECTION: There is a written review on the Apple Store, and it is, of course, negative. (Tried to fix the post but Elon did something screwy.) #arpx #arnews #snap

• 
  Steve Jabs (@SteveJabs) reported 27 minutes ago

  @DisneyScoopGuy Honestly the hourly call center support dude (or dudette) doesn’t know **** all. Ask for a higher tier of support and that you’re willing to wait for a call back or go through email if need be. Also a good time to visit an Apple Store as someone there will have incentive to fix it for you and not just get you off the phone.

• 
  Ijuakos (@IjuakosXqwzts) reported 27 minutes ago

  @apple, I am waiting for my refund check for the products I’ve paid inflated prices as you passed those tariffs down to your customers. Fortunately, I bought everything through the Apple Store and all the applicable transaction details should be on my account.

• 
  Anthony Woolf (@anthonywoolf) reported 30 minutes ago

  Is it possible we are at the beginning of the end of the smartphone era? If AI is as big as it appears to be, computer and memory will flow to its applications (from datacenter to edge). This will cause price inflation for smartphones, including and perhaps especially Apple ones because Apple's edge has been ever more advanced compute (and better cameras), alongside of course amazing software. So iPhones go up in price, margins go down, and people upgrade less. Apple's strategy of on-device AI exacerbates the problem because it adds cost, but not much functionality. On device Apple models sound like the elegant and profitable way to avoid the capex-AI investment cycle bedeviling Wall Street, but it instead pushes Apple headlong into a high price, low margin winter of expensive on device AI combined with an awkward partnership with its primary competitor, Google (who seems to be losing its AI mojo as we speak). And as an aside, I had the unusual experience at the Apple Store yesterday of being upsold aggressively on Apple News+ and some business service thing I didn't want. Apple service revenue is important, but it's very tied to Apple devices (especially Apple Care). Anyways, just a thought. Not bagging on Apple, but the thought occured to me that if the competition for scarce computer and memory doesn't let up, Apple's salad days of ever more powerful iPhones at a reasonable cost may be over.

• 
  Amy Dammit (@AmyDammit) reported 32 minutes ago

  @ssgtwrightusmc @Verizon We have had AT&T for over 20 years. I used to visit stores when I needed help, now I use the chat feature on their website. Have never had an issue, good results and I print off a transcript of the conversation. We have all Apple products and upgrade through the Apple Store.

• 
  Orian Holliday (@AvailableLite9) reported 34 minutes ago

  @MAGA_X_Times @udreams30 Yep. THAT’S the scam I expected from these ‘gift cards’. No accountability. No recourse. Just a chorus of “not our responsibility” and the theft of your cash. The scam is that thieves take many cards from the store’s rack to their ‘shop’… and carefully open them to steal the alphanumeric code inside. Then, they carefully put the ‘package’ back together, replace them on the store’s display rack and, wait for someone to load money on the card. Then they immediately load that balance into THEIR ‘account’ using the stolen code. Started with Apple Store cards then spread to all of them. There is NO SECURITY on these things. Whoever uses the code first… gets the cash. Merchants couldn’t care less. They get the money no matter what. So, there is ZERO motivation for them to fix the problem as addressing it would necessarily require them to ADMIT there IS a problem. So… the whole gift card thing is a scam from every angle. Unless you can purchase the card DIRECTLY at the actual merchant and verify the balance before leaving the store, your ‘gift’ will likely disappear before the recipient can use it. Even with these precautions, the cards cannot be left where just anyone can access them. They should be dispensed by a managerial type. It’s the only way.

• 
  trader jobi (@shotaroto) reported 35 minutes ago

  spent my last dime on this PLUS got a crush on the apple store guy like what’s the use in all of this for it to glitch

• 
  バカリズム (@BakaLeethm) reported 37 minutes ago

  @apple @AppleSupport Dear Apple Support / Customer Relations, My name is Yukita, and I am contacting you on behalf of my friend in Japan regarding a serious unresolved issue with Apple Japan. My friend previously had his iPhone repaired at an Apple Store in Japan. However, the repair appears not to have been completed properly, and the iPhone later suffered water damage and is now unusable. He contacted Apple Japan regarding the issue, but he was told that he would need to travel to Tokyo so that Apple could determine whether the damage was caused by him or was related to the previous repair. He does not live in Tokyo, and traveling there would cost him more than USD 100. More importantly, he currently cannot use his iPhone at all. I have already contacted Apple Support in the United States, but I was told that they could not assist because the device and customer are located outside the United States. We understand that Apple needs to inspect the device to determine the cause of the problem. However, we do not understand why he must personally travel to Tokyo, especially when the issue may be related to an incomplete or improper repair performed by Apple. Because the phone is currently unusable, he has already suffered additional losses, including access to important photos and data, backups, and transportation-related funds stored on the device that cannot be refunded. We are therefore requesting that Apple escalate this matter and provide a practical solution that does not require him to travel to Tokyo at his own expense. For example, we would appreciate an inspection at a closer Apple Store or authorized service location, or another arrangement that allows the device to be evaluated as soon as possible. This matter is urgent because he currently has no usable phone. Please review this case and contact us as soon as possible. We would sincerely appreciate Apple’s assistance in resolving this matter fairly and promptly. Regards, Yukita

• 
  dk 🦧 (@putyou0nscarves) reported 39 minutes ago

  apple store told me to reset my iphone to fix a problem i had and now my backup restoration is supposedly gonna take 21 hours, i'm so sure

• 
  Ken Cook (@KenCook_KC) reported 40 minutes ago

  @fwaevon I recently went through this. The smiling kid at the mall kiosk offered to fix my cracked screen for $60 but had to disclose it would void my warranty with Apple. So I went to the Apple store and paid their price. I guess I passed the loyalty test, at least this time.

• 
  iamprecious (@poshpwesh) reported 42 minutes ago

  @kenkenlewu Using the m5 till date, no issues Swore never to buy gadgets from Asaba again, I’d always get from Apple Store abroad I was so traumatized all through that period

• 
  BBB (@lpajunior23) reported 46 minutes ago

  @Apple I’ve been having problems with my AirPods4 since I bought them. They keep losing connection all the time. I’ve been to the Apple Store several times, but unfortunately the issue is still there

• 
  LibbyAnn C (@MarineLibby) reported 47 minutes ago

  Because Phone Broke and I couldn't AUTHENTICATE Myself on Google Laptop without @Apple @Walmart phone working, I was in N. Carolina driving north on i-95 alone, figuring out troubleshooting THAT my phone was broken and HOW it was BROKEN, but not BEFORE @Apple locked me out for perpetuity to not ever prove I was human until I entered an APPLE STORE for 3 hours of GREAT customer service in Bridgewater, New Jersey I could NOT call DOCTORS (chronic pain patient, stage 2b breast cancer survivor living with peripheral neuropathy, post-mastectomy pain syndrome, osteopenia, arthritic pain, IBS, to name a few...), I could NO ACCESS access PHARMACY (during mudbutt, as cancer survivor, finding Tick after walk w dogs next to Motel6 gross!), I could NO make a RESERVATION for a hotel down the road, I couldn't contact FAMILY for 48+ hours (until I literally drove up to their house troubleshooting New Jersey JUGHANDLES from suppressed memories?!?) I couldn't AUTHENTICATE Myself for small biz account for while I don't have a backup manager... I had no GPS, but I happen to be smart enough to travel half way across the country without picking up a map or a phone. ONE Lucky strike.

• 
  Kings Of The South (@kots_ads1940) reported 54 minutes ago

  Dear @AppleSupport , I am writing to formally document my dissatisfaction with the handling of Apple Case 20000132934691 and to request that this feedback be escalated, particularly to the Project Manager and engineering team responsible for the Apple Watch software and backend systems involved in device status and pairing. My Apple Watch was previously lost, and I filed a lost-device claim through Apple’s third-party insurance provider, AIG. Approximately one or two months later, I recovered the watch. I immediately contacted AIG and had the lost claim canceled. Despite the claim being canceled, my Apple Watch still appears as lost within Apple’s backend/endpoints, and as a result, I am unable to pair the watch with my iPhone. I have done everything that could reasonably be expected of me as a customer. I contacted AIG, visited an Apple Store, and ultimately contacted Apple Support. I was then escalated to Senior Advisor Pablo, who informed me that this appears to be a bug on Apple’s side and that a bug ticket would be submitted to the appropriate engineering team. I was told I could potentially receive an update on 08-10, but I have not received one. What disappoints me most is not simply that a software bug exists. Bugs happen in software. What is unacceptable is how the consequences of this bug are being placed entirely on the customer. I have been told that I must wait for Apple’s engineering team to investigate and resolve the issue and that Apple cannot provide a refund or replacement in the meantime. In other words, an Apple software/backend defect has made my legitimately owned Apple Watch unusable, yet I am expected to simply wait indefinitely while Apple investigates its own system. That is extremely disappointing for a company that places such a strong emphasis on customer experience. From a software and quality-assurance perspective, this situation also raises serious concerns. The scenario in which a lost-device insurance claim is filed, the device is later recovered, and the claim is canceled is a completely legitimate lifecycle scenario. If canceling that claim does not correctly propagate through Apple’s systems and remove the lost status so that the device can be paired again, then an important edge/corner case was either not adequately covered during development and testing or is not being handled correctly in production. The customer should not become the final test case for a production system. Please specifically communicate this feedback to the Project Manager responsible for this area, as well as the software engineering and QA/testing teams. Because of this bug, I have been left with an Apple Watch that I own but cannot use, and instead of Apple immediately making the customer whole, I have been asked to wait for an engineering solution. At this point, even if Apple finds a technical solution, it will not change my experience or restore my confidence in the way this case has been handled. Whether this issue is resolved in three days or a thousand days is no longer the point. The damage to my trust has already been done. I expected Apple to stand behind its products when its own systems fail. Instead, I feel that I have been made to bear the consequences of a defect that I did not create and have no ability to fix. Please attach this message in full to Case 20000132934691 and ensure that my feedback is escalated to the appropriate management, engineering, and QA teams. Thank you to everyone involved in the software and testing process for providing me with an experience I genuinely never expected to have with Apple. Sincerely

• 
  Izuma Bakumatsu (@izumabakumatsu) reported 56 minutes ago

  I think it's time AT leaves Apple store cause they've always been such problems with these kinda games. That said... this has been a nice time to actually go through the archive events for once.

• 
  Jack (@jackcoder0) reported 56 minutes ago

  The uncomfortable truth: Apple operates 500+ retail stores worldwide. Each one generates more revenue per square foot than any other retailer on earth. And most customers use the store for one thing: buying a product and leaving. Free workshops that teach photography, video, music, and device mastery never attended. Genius Bar diagnostics that are free on any device never requested. Trade-in valuations that take 3 minutes and apply instantly never checked. Price matching against Best Buy and Target never asked for. A 14-day return window for risk-free testing never used strategically. Free data transfer and setup declined and regretted at home. Education and military discounts worth $100-229 never mentioned. Device recycling for every old gadget in your drawer never brought in. Every service is free. Every service is available. Every service exists to make the device you already bought more useful and the next purchase more affordable. The former employee's last line: "I worked at Apple for 5 years. I sold thousands of devices. But the most rewarding part of my job was the services not the sales. Setting up an 80-year-old's first iPhone and watching her FaceTime her grandkids. Teaching a teenager iPhone photography and watching his photos improve in 90 minutes. Running diagnostics on a 'dead' MacBook and fixing it with a software reset for free. Giving a genuinely kind customer a free battery replacement that should have cost $89 because she treated me like a person, not a register. The Apple Store isn't just a store. It's a service center. A classroom. A repair shop. A trade-in counter. A recycling facility. Most customers use 10% of it. The other 90% is free and waiting." 11 secrets. Same Apple Store. Same glass doors. The products are on the tables. The services are behind the Genius Bar, inside the workshop schedule, and on the website you've never scrolled. Walk in this weekend. Not to buy something. To learn something. Fix something. Trade in something. Ask about something. The store was always more than a store. Most customers just never asked.

• 
  PaoloG 🏦 🇮🇹 (@Paul250889) reported 58 minutes ago

  Most people in crypto are still chasing the next 10x narrative while completely missing what’s actually being built right now. $GARLY is building something unique and new. 99% of crypto projects that are born are larps/farms and often copy and paste just to farm and that’s it. Pure crap. People buy in FOMO projects that are only pump and dump — as we just saw with solana:HmTi3CQfKfXWbn1tNoiAxH7GzMV7L3tDAmPWabZEBAGS , which went from 4 million market cap down to 200k in just 3/4 days. Meanwhile it fades solid projects with legit teams that are developing something unique like $GARLY. $GARLY isn’t another recycled narrative. It’s the first real AI personal safety companion in crypto — privacy-first, proactive, and designed for the exact moment you can’t press a button. No other crypto project is doing this. The only real competitors are traditional companies already valued in the billions. Meanwhile the problem @appGarly is solving affects billions of people worldwide. Holders are growing every single day. The team is shipping real updates almost daily: • App submitted for final Google Play review • Apple Store (iOS) setup starting now • Jupiter verification submitted (likes needed to fast-track) • Premium version coming soon (name chosen by the community) • 30 automated test suites + 1532 checks, zero failures This is what an actual category-defining project looks like when it’s still early. Don’t sleep on it at just ~150k Mcap now. Millions are coming. $Garly 🧄💎

• 
  . (@D4YSB4lll) reported 58 minutes ago

  @Comptonx187 @Kurrco Log out of the Apple Store and then log back in and it should fix that