Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Errors (30%)
• Website Down (30%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Ambato	Errors	2 days ago
Ituiutaba	Website Down	4 days ago
Guayaquil	Sign in	8 days ago
Aubenas	Sign in	23 days ago
Billy-Montigny	Sign in	1 month ago
Nantes	Website Down	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Abe Lincoln Vampire Hunter (@AbeLincolnlives) reported 3 minutes ago

  @EduMock I’ve been trying to make this app for myself but am not a good enough coder. Great stuff ! This app will be huge if Apple Store buys it. My apps problems have been consistently scanning and pulling up the right card.

• 
  soph (@s6ullys) reported 5 minutes ago

  i was having issues with my phone and had to go into this apple store once — the way my fear of heights kicked in on that staircase it wasn’t even funny 😭

• 
  Michael Pepper (@M1CHAEL_PEPPER) reported 7 minutes ago

  As great as the iOS 27 and iPadOS 27 betas have been, the watchOS 27 beta is atrocious. Siri doesn’t work for HoneKit controls and it’s super slow for checking weather and other things compared to iOS and iPadOS 27. I might have to take a trip to the Apple Store to revert my watch back.

• 
  αzυnყαn ꒱ (@adowaable) reported 15 minutes ago

  @rinniimii i mean it didnt matter much to me cus i only used my phone when i went to school though. at home i used my ipad pro 24/7, if i was going anywhere else i just had no phone LOL it became a problem once my ipad suddenly stopped working and i only had that phone as a backup… hence why i had to upgrade :’3 BUT a few months later my ipad is up and working randomly again! right before i was gonna take it to the apple store too LOL, so W all around

• 
  Steve Rover (@steverover) reported 15 minutes ago

  My wife went to @Apple store to get my exchanged iPhone. No box, nothing. She had to take it out of the box which “is used to send back the broken iPhone”. What a nice customer service. I’ll pass over the fact that the guy was totally mansplaining her and she had to pay MY bill because Apple can’t find a way to send me a paiement link for me to pay it. When did Apple got so bad at customer care ?

• 
  James (@jamescoder12) reported 16 minutes ago

  The uncomfortable truth. Apple ships the Apple Watch with every feature enabled because the spec sheet is the sales pitch. "Always-On Display. Continuous heart rate. Environmental noise monitoring. Blood oxygen. Temperature sensing." Every feature justifies the price tag. Every feature sounds essential on the product page. But every feature also drains the battery. And Apple rates the watch at 18 hours with "normal use" a definition they control by choosing which features count as "normal." When your watch dies at 2 PM, Apple doesn't say "you have too many features running." They say "the battery lasts 18 hours." When your battery health drops to 80% after 2 years, Apple doesn't say "your charging habits degraded the cells." They offer a $79 replacement or a $449 upgrade. Apple makes money when your battery degrades. They make money when you upgrade. They do not make money when you change 9 settings and keep the same watch for 5 years. The guy who charges every other day and the guy who charges twice a day own the exact same device. Same chip. Same battery. Same hardware. One of them opened Settings. The other opened the Apple Store. "Your Apple Watch doesn't have a battery problem. It has a settings problem. And the company that sold it to you has no incentive to tell you the difference." 9 settings. 7 minutes. Same watch. Twice the battery. The watch was never dying. It was just running a marathon with every feature Apple could strap to its back.

• 
  Macrodosing Plastic (@RumIsGoodBoy) reported 17 minutes ago

  Couldn't cancel my Apple subscriptions because i dont have my phone anymore. Wanted me to go to an apple store to deal with it. I put a block payment on them and now theyre emailing me saying I got payment problems #GetFucked

• 
  William AI (@wiliam23820a) reported 18 minutes ago

  6. Free data transfer and setup the service most buyers decline and then struggle alone. When you buy a new iPhone, iPad, or Mac at the Apple Store: the staff will transfer your data from your old device, set up the new one, and walk you through the key features. Free. Most customers say "no thanks, I'll set it up at home" then spend 3 hours figuring out data transfer, re-downloading apps, re-entering passwords, and troubleshooting iCloud sync issues. The Apple Store setup takes 20-30 minutes. They do it while you browse. They transfer contacts, photos, apps, and settings from your old device. They pair your Apple Watch. They configure Face ID. They verify iCloud backup. For seniors and less tech-savvy buyers: the in-store setup eliminates the most frustrating part of a new device. You walk in with an old phone. You walk out with a new phone fully set up, fully loaded, fully working. For Mac buyers: the staff transfers files, settings, and applications from your old Mac to the new one using Migration Assistant. Everything transfers. Even your desktop wallpaper.

• 
  Jæy•Ones (@JBroomestix) reported 20 minutes ago

  2. Choose the right court and jurisdiction. • Small claims court: Often the most practical for modest consumer claims (defective product, denied refund, billing dispute). Limits typically range from about $2,500–$25,000 depending on the state (e.g., around $12,500 for individuals in California). Procedures are simplified, fees are low, and lawyers are often not allowed or needed. You may be able to file in your local small claims court if Apple has sufficient contacts there, though Apple may challenge venue based on its terms. fairshake. com • State superior/civil court: For larger amounts or more complex claims. • Federal court: Available for federal-question cases (e.g., certain intellectual property, antitrust, or securities claims) or diversity jurisdiction (parties from different states and amount in controversy over $75,000). Apple is a California corporation with its principal place of business in Cupertino, California. • Venue/forum clauses and personal jurisdiction rules apply. Apple sells products nationwide, supporting specific jurisdiction in many places for related claims, but contractual clauses often point to Santa Clara County, California. 3. Prepare and file the complaint (or petition). This formal document names the parties (Apple Inc. as defendant), states the facts, legal basis for the claims, and the relief sought. Use the specific court’s required forms/format. Pay the filing fee (can range from under $100 in small claims to several hundred dollars in higher courts). File with the court clerk (in person, by mail, or electronically where allowed). 4. Serve the lawsuit properly (“service of process”). This officially notifies the defendant and is critical—defective service can get the case dismissed. For Apple Inc. (a California corporation), the reliable method is service on its registered agent: • CT Corporation System, 330 N. Brand Blvd, Suite 700, Glendale, CA 91203. • Use a professional process server (or sheriff in some places). Do not rely on delivering papers to an Apple Store or Apple Park—these are generally not valid for the corporation. Obtain a proof-of-service affidavit to file with the court. undisputedlegal. com 5. Proceed through the litigation. Apple will typically respond (answer, motion to dismiss, etc.) within a set time (often 20–30 days). Then comes discovery, possible motions, settlement talks, and potentially trial. Apple has substantial legal resources and often vigorously defends cases. Practical Realities and Costs • Filing fees, service costs, and (if applicable) attorney fees add up. In higher courts you may face significant expenses; contingency-fee arrangements are sometimes available for certain claims. • Even in small claims, success is not guaranteed—Apple has defended (and sometimes settled or lost) product/warranty cases there. • Class actions exist for broader issues; individuals usually cannot start one alone without counsel. • Outcomes depend heavily on the strength of evidence and law. Many cases settle; few go fully to trial against a company of this size. Again, speak with a lawyer (consumer protection, product liability, or civil litigation specialist) who can review your specific situation, any contracts, evidence, and local rules. Legal aid societies, bar association referral services, or law school clinics may offer low- or no-cost initial consultations in some areas. Acting without proper guidance risks wasting time and money or harming your position.

• 
  B3G_CRY (@schillingercest) reported 24 minutes ago

  @NezukoK14218 @barryapologist Well you see, i got an ios. So to be able to download it i need it to have it on my app store but i dont because its banned from my region and to be able to download it i need to change my apple store region which caused problems with my subscriptions it happened before

• 
  Zhmana hakimi. (ژمنه حکیمی) (@zhamanahakimii) reported 28 minutes ago

  Today wasn’t a good day. I was already dealing with a lot and on top of everything, it was August 15th a date that carries so much pain for so many of us. Later there was an issue with my phone and I had to leave it at the Apple Store for about four hours .So I found a quiet corner and started reading with no phone I ended up reading for hours, until I fell asleep. When I woke up, I genuinely felt like a completely different person. And that’s when it hit me. Something as simple as reading, learning, escaping into a book, and understanding the words in front of you is a privilege that millions of Afghan girls have been denied for five years. Now imagine being told you cannot learn. That you don’t have the right to read or write. You might think, who would be crazy enough to say that? But yes this is the reality for girls and women in Afghanistan in 2026. Five years later, they are still being denied one of the most basic human rights: the right to learn.

• 
  Ian Botes | DPU Founder (@RealIanBotes) reported 29 minutes ago

  You'll make WAY more money if you stop trusting something because it makes sense IN THEORY Getting plenty of comments sounds great IN THEORY, but 99% of them are almost always tirekickers and don't indicate potential buyers Selling at top of funnel after using spray and pray content sounds great IN THEORY, until you realize top of funnel content is outside a funnel so its guaranteed to attract mainly people who would never pay you Shipping new product updates publicly sounds great IN THEORY, until you realize other people with more experience can now clone your offer in 1 hour and market it better (you are also just procrastinating instead of making money) Giving up after 20 DM/Cold Emails sounds great IN THEORY, until you learn statistically you will make no money unless you send 650-1000 Doing lifestyle marketing with Ferrari's and Penthouses and Private Jets sounds great IN THEORY, until you realize that just makes you look like a moron Making your entire goal retiring your parents sounds great IN THEORY, until you realize not everyone has poor third world country parents Hiring early sounds great IN THEORY, until you realize you have no idea how to write an SOP, and nobody will ever be as good as you at your job in the early stages Depending the Apple Store to make software sales sounds great IN THEORY, until you realize you are now dependent on a system that can remove you whenever they want for whatever reason (and you still have zero idea how to drive traffic yourself, make sales yourself, or build a customer acquisition system yourself) Earning all your income from YouTube views sounds great IN THEORY, until you realize there's a 21 year old selling ebooks on Instagram borrowing traffic who's lapping you in profit every month (and unlike you if he loses a YouTube channel he doesn't lose all his income) Building a landing page using a framer template/lovable sounds great IN THEORY, until you realize you maximized aesthetics and destroyed your conversion rate (because you have zero idea how to write actual copy and now your site looks like a clone of every other landing page) Spending $200k on a ******* dance theory degree sounds great IN THEORY, until you realize you just blew $200k you could have spent 5% of that on a mentor and hit $30k/mo in just 1 year Posting "Insane Value" on the timeline sounds great IN THEORY, until you realize you are sophisticating the market and years from now you're going to see all the sh#t you charged thousands of dollars for are now common sense and available everywhere for free Reading 100 Books every year sounds great IN THEORY, until you realize most of the OG books teach the same fundamentals, and you could easily have absorbed all their most important lessons using Notebooklm over night instead of spending 365 days reading platitude drivel and irrelevant personal stories they put in between the actual value inside the book Being afraid to pay for high quality help sounds great IN THEORY, until you realize the broke guy who saved up the $600-$5k and invested in a good mentor is now making $30k/mo, and you're still under $2k/mo despite starting at the same time Posting mainly platitude drivel every single day to drive impressions toward your middle of funnel sounds great IN THEORY, until you realize everyone now thinks you're ret#rded because you don't seem to have an original thought about anything whatsoever (stop trying to be Kieran Drew, Dan Koe, or Justin Welsh) Not following your mentor's instructions sounds great IN THEORY, until you realize the only reason you're doubting yourself is because you don't have his/her experience, and because they already went through that self doubt and figured it out anyway, you not listening to them is the only reason you are not making money We solve every single one of these problems and bottlenecks in DPU btw (no audience required) Godspeed, Ian

• 
  Grisha (@whoisgrisha) reported 30 minutes ago

  Almost doubled revenue in the past 28 days. Here's what I did ↓ The early weeks/months of your app are all about gathering data so set yourself up for that using Sentry for error tracking Posthog for session playback and tracking usage I had posthog hooked up to every step in my onboarding so i can see where people drop off This meant the step needed to be removed or improved. I could see what features in my app people kept gravitating towards so from a product standpoint I knew what I had to iterate/improve the experience of I hired a Fiverr pro to handle the setup of Apple Store Ads campaigns one optimized for conversion globally just so I can get eyes on my app More users = more data = more information for iteration Apps are science experiments Just because something doesn't succeed at first doesn't mean you failed. It just means you found another thing to iterate on.

• 
  takkun !! 🩷 (@yourtakkun) reported 34 minutes ago

  @GH0STYMI if it doesnt fix with this upcoming update, i'll probably take it to the apple store to get it looked at. because who knows maybe my ipad in specific is a defect ... i hope not

• 
  j (@cosmj3ss) reported 34 minutes ago

  For the record, it was the passwords in the Apple password manager app that were compromised/had to be changed because were wrong password logging in/after visiting the Apple store & using their wifi?, (Using the Proton Pass app now & passwords are problem free)

• 
  Prof Adebayo (@ProfAdebay) reported 35 minutes ago

  @dhh In case you’re wondering how he set this up: Download Tailscale: creates the secure private network between both devices. Dowload Termius on playstore or apple store: the terminal app running on the Fold. SSH: connects Termius to his remote computer or VPS. Install Codex/Claude on the server: runs on the remote machine as the coding agent. The Fold is the interface; the real development environment and computing power remain on the remote machine.

• 
  Ken Cook (@KenCook_KC) reported 36 minutes ago

  @fwaevon I recently went through this. The smiling kid at the mall kiosk offered to fix my cracked screen for $60 but had to disclose it would void my warranty with Apple. So I went to the Apple store and paid their price. I guess I passed the loyalty test, at least this time.

• 
  star (@therealdoie) reported 36 minutes ago

  why am i having so much issues changing my apple store location im gonna jumppppp

• 
  🍃 (@nikewrayy) reported 36 minutes ago

  @markosaniga it's bought directly from Apple Store Germany, unless there's a shipping problem then i guess not.

• 
  Jack (@jackcoder0) reported 37 minutes ago

  If this changes your upgrade decision or saves you from buying the standard iPhone 18 that won't arrive until March 2027 one ask: Repost the first post so the next person planning a fall upgrade sees the 12 features landing in September before they walk into the Apple Store. Follow [ @jackcoder0 ] I break down the hidden specs, upgrade decisions, and tech strategies that companies bank on you not comparing. Next thread: iPhone 18 Pro Max vs Samsung Galaxy S26 Ultra the honest 10-round comparison. Which flagship wins depends on one question nobody asks.

• 
  Adib Hanna (@adibhanna) reported 39 minutes ago

  [Please share this for visibility] So Apple locked me out of my Apple Store account (for Lumary) because they need even more documentation! I already gave them my Green Card, my TN ID, and everything they asked for. Terrible user experience, Apple.

• 
  #1 Comcast Fan (@bsbr666) reported 43 minutes ago

  @_UncleMax @jakebrodes yesterday's **** let me cool out and slow it down and work on songs or whatever. today's just chucks my resting heart rate up to 130bpm while rendering me a non-verbal demon. give me mid 00s beasters from my neighbor's porch over that 25% THC **** they sell at the Apple store.

• 
  Nabil H The Peacemaker ⚛️☮️ (@inabster) reported 44 minutes ago

  @grok There is no real last lines as it just flashes error messages to do with Apple Store... Time to try the other graphics id's you gave me...

• 
  バカリズム (@BakaLeethm) reported 50 minutes ago

  @apple @AppleSupport Dear Apple Support / Customer Relations, My name is Yukita, and I am contacting you on behalf of my friend in Japan regarding a serious unresolved issue with Apple Japan. My friend previously had his iPhone repaired at an Apple Store in Japan. However, the repair appears not to have been completed properly, and the iPhone later suffered water damage and is now unusable. He contacted Apple Japan regarding the issue, but he was told that he would need to travel to Tokyo so that Apple could determine whether the damage was caused by him or was related to the previous repair. He does not live in Tokyo, and traveling there would cost him more than USD 100. More importantly, he currently cannot use his iPhone at all. I have already contacted Apple Support in the United States, but I was told that they could not assist because the device and customer are located outside the United States. We understand that Apple needs to inspect the device to determine the cause of the problem. However, we do not understand why he must personally travel to Tokyo, especially when the issue may be related to an incomplete or improper repair performed by Apple. Because the phone is currently unusable, he has already suffered additional losses, including access to important photos and data, backups, and transportation-related funds stored on the device that cannot be refunded. We are therefore requesting that Apple escalate this matter and provide a practical solution that does not require him to travel to Tokyo at his own expense. For example, we would appreciate an inspection at a closer Apple Store or authorized service location, or another arrangement that allows the device to be evaluated as soon as possible. This matter is urgent because he currently has no usable phone. Please review this case and contact us as soon as possible. We would sincerely appreciate Apple’s assistance in resolving this matter fairly and promptly. Regards, Yukita

• 
  Anthony Woolf (@anthonywoolf) reported 53 minutes ago

  Is it possible we are at the beginning of the end of the smartphone era? If AI is as big as it appears to be, computer and memory will flow to its applications (from datacenter to edge). This will cause price inflation for smartphones, including and perhaps especially Apple ones because Apple's edge has been ever more advanced compute (and better cameras), alongside of course amazing software. So iPhones go up in price, margins go down, and people upgrade less. Apple's strategy of on-device AI exacerbates the problem because it adds cost, but not much functionality. On device Apple models sound like the elegant and profitable way to avoid the capex-AI investment cycle bedeviling Wall Street, but it instead pushes Apple headlong into a high price, low margin winter of expensive on device AI combined with an awkward partnership with its primary competitor, Google (who seems to be losing its AI mojo as we speak). And as an aside, I had the unusual experience at the Apple Store yesterday of being upsold aggressively on Apple News+ and some business service thing I didn't want. Apple service revenue is important, but it's very tied to Apple devices (especially Apple Care). Anyways, just a thought. Not bagging on Apple, but the thought occured to me that if the competition for scarce computer and memory doesn't let up, Apple's salad days of ever more powerful iPhones at a reasonable cost may be over.

• 
  LibbyAnn C (@MarineLibby) reported 53 minutes ago

  I wonder how best to share my experience I fear if I did it real time for content It would be hours and hours and hours of me accomplishing minuscule things. Maybe I need time lapse videography for this. I would attach the photo that tells you how Apple won't let me rotate the settings screen or the Apple Store screen, but there's a really easy way that I could manage the selections of the menu in the top half of the screen using the accessibility voiceover feature and that just gives me like 10 steps to follow SMH, I am pretty sure I will try and do it through the laptop and sign in through the cloud and then go to subscriptions because it sounds easier than the 10 steps that I wish I could attach in a photo but then I can't hit the button to finish the attachment because you have the top half of the phone touchscreen won't work and.... I need to check how many days Walmart is giving me before I have to return this device because I just wanna make sure I could do everything in the cloud that needs to be done or that I do everything on the device that I'm supposed to before I send it backs.... I am completely accepting advice from everyone and anyone who has 100% dissociated from Apple, not just switched providers but made sure that they did not leave any data in the cloud behind

• 
  Numan (@Numan_Ai12) reported 54 minutes ago

  So I asked the Apple Store technician the same question again: "Do these settings activated by default really protect the user... or are they slowly wearing down the device?" He didn't have an answer. But every iPhone he checked that day had exactly the same 2 options ACTIVATED. Silently heating up in their owners' pockets.

• 
  Jeff Sunday (@TheDegenWeekly) reported 57 minutes ago

  @BookitWithTrent @PrizePicks Well I'd like to answer but both options say "decline" which leads me to think that there might be an issue with my phone so I'd take it to the Apple Store for a diagnostics check

• 
  _its_not_real_ (@_its_not_real_) reported 57 minutes ago

  What I learned from the book "Apple in China" is that communism means gunning down people in the brand new Apple Store who are being unruly and anti-social, so who can say if it is all that bad.

• 
  kasper (@casper_calls) reported 59 minutes ago

  Detroit believed a viable electric car was impossible. Elon Musk believed Tesla had to prove the industry wrong. This clip is from 2007, when Tesla was still imagining service centers that felt closer to an Apple Store than a traditional dealership. The larger goal was not simply to sell Roadsters. Musk wanted Tesla to become evidence. The technology could work. People would buy it. Electric cars could be desirable instead of feeling like a compromise. He also explains why selling Tesla to an established automaker would have slowed the mission down. Incumbents usually ask whether a strange new product fits the existing business. Startups can ask whether the existing business deserves to survive.