Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (43%)
• Sign in (29%)
• Website Down (29%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Nantes	Website Down	16 days ago
Capitólio	Errors	17 days ago
Adelaide	Errors	22 days ago
Ahmedabad	Sign in	24 days ago
Ahmedabad	Website Down	24 days ago
Montréal	Errors	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  WillLennon (@WillLennonDC) reported 3 minutes ago

  Clicking into itemized receipts and disbursements for reports on the FEC website is giving a 403 error again. Was doing this all afternoon. Tried multiple browsers, multiple devices (including asking a friend in CA to try and walking to an Apple store and using a random Macbook).

• 
  Jesper N (@JNorager) reported 4 minutes ago

  @NoahJ615 Same issue as the Apple Store. In the EU the will face heavy oversight

• 
  Roberta Ross (@wildflowerross) reported 10 minutes ago

  @maye23musk32 @Elonmarsmusk12 My phone is not working well, I have made a list to follow-it is all Apple controlled things. Hopefully tomorrow. The Genius Bar at the Apple store was no help. I can’t transfer it to a new phone until I get it solved or I will simply have a new phone that only half works.

• 
  Cameron Hogan (@thecameronhogan) reported 12 minutes ago

  Most customer service conversations were never actually about the problem. A surprising number happen for one reason. People are lonely. We have all felt the edge of this. A stretch of days without real connection… And suddenly the cashier, the barista, the receptionist, the person on the help line… Feel strangely important. In 2020, a grocery run became the highlight of the week. A few words with a stranger landed like a feast. We were not shopping. We were starving for contact. Now carry that same hunger into ordinary life. The answer is on Google. The fix takes thirty seconds. The issue is small enough to solve alone. And still… We call. We wait on hold. We drive there in person. Because the problem was never really the problem. The contact was. I saw this clearly standing in an Apple store one afternoon. A man frustrated that his seven-year-old phone was not as loud as it used to be. Around him… A dozen more carrying problems just as small. Tiny inconveniences held up like emergencies. Each one quietly purchasing a few minutes near another human being. Those were not technology problems. They were connection problems. People reaching for human contact… Using the only doorway that felt socially acceptable. A broken phone gives us permission to be cared for. Loneliness does not. And this is what happens when a need goes unmet for too long. It starts disguising itself. Not manipulation. Not selfishness. Just an unmet human need… Looking for the nearest warm signal the only way it knows how. And it usually lands on whoever is paid to stay patient. Service workers absorb this all day. Hours of other people's quiet loneliness… Arriving disguised as complaints they cannot actually solve. Because the real ache was never on the work order. Which means much of what we call customer service… Is not actually a customer service problem. It is loneliness… Quietly rerouted through the one interaction people could justify having. So the real fix was never better support. Or shorter wait times. Or more efficient systems. It is connection… That does not have to be manufactured. Because when people feel genuinely seen in everyday life… A thousand invented problems quietly disappear. Along with the weight they place on everyone paid to carry them.

• 
  Joey Hansen (@joeydhansen) reported 12 minutes ago

  Big props to me for successfully ordering a USB-C cable from the Apple Store website after 4 days of unsuccessfully attempting to do so. I kept sitting down to order the cable, got distracted and then at some point the following day remembered I didn't finish the order.

• 
  Don_Devvs (@Agbovictor20) reported 20 minutes ago

  @WALEBNXN Download 1.1.1.1 on Apple store or play store .. turn it on whenever you want to login x and you will see everyone

• 
  Rahul Verma (@RahulVerma989) reported 21 minutes ago

  @HsanC_ shipping so hard you literally broke the hardware is a major flex ngl. hope the apple store fix is quick.

• 
  Chidanand Tripathi (@thetripathi58) reported 23 minutes ago

  Reclaiming Your Device The man walked out of the Apple Store that afternoon with his original battery still inside his phone and his eighty nine dollars still safely tucked into his pocket. A week later, he sent the Genius Bar worker a short message. He was finishing his entire work day with forty percent of his battery still remaining. He had not touched the Low Power Mode button a single time. We have somehow accepted a strange reality where we think our expensive modern devices just naturally degrade in a few short months. But the truth is much simpler than that. Tech companies design these phones to constantly harvest data, build their corporate networks, and serve their massive ecosystems silently in the background. They are actively using your hardware and your battery life to do their heavy lifting. Stop letting your own phone work against you. Take fifteen minutes tonight, sit down on the couch, and go through this list. You bought the phone to serve you, so make absolutely sure it actually does.

• 
  LibbyAnn C (@MarineLibby) reported 25 minutes ago

  I had to get some more alerts before I could reply to you since I can only use the bottom half of my touchscreen. Problems I never thought of in the year 2005! I do have to give a shout out to the Apple Store. They helped me when I was totally locked out of my account even though I bought my phone from a third-party and walked in with a cracked screen I honestly thought they were gonna be the worst and turned me away and the guy spent like an hour and a half with me

• 
  Valerie Stables 🇨🇦Proud Western Canadian (@StablesValerie) reported 26 minutes ago

  At the Apple Store trying to replace my broken apple pencil under the Apple Care+ warranty. The warranty is active and covers accidental damage. I paid for the warranty at the same time i bought my ipad, pencil, and keyboard. I have the receipt and still a major hassle. /

• 
  ٰ (@forwolfchan) reported 31 minutes ago

  @femjilix you can search online for places! if you Apple care (??? If that’s what it’s called) you can go to the Apple Store and they fix it for free

• 
  Daniella Sior’ (@theShaLandis) reported 32 minutes ago

  @MelaninBeaute_ Yessss, i know because i worked for at&t. I just wish we had an Apple Store down here.

• 
  Asher Crowe 🪺 (@ashercrw) reported 32 minutes ago

  A 31-YEAR-OLD IN BELGRADE IS PULLING $8,400 A MONTH OFF FIVE MAC MINIS RUNNING IN A TOWER ON HIS DESK. The whole stack costs $19 a month in electricity to operate. The hardware paid for itself in week one. The setup is so quiet his girlfriend didn't notice when he turned it on. His name is Stefan. This is the cleanest example of the new solo operator economy I've seen all year and the numbers deserve a full breakdown. The hardware is five M4 Mac Minis stacked in a tower on his desk. Each one has a number written on it in marker, 1 through 5, so he knows which node dropped when one goes silent. A pink dumbbell sits on the shelf above them. A can of compressed air on the windowsill. The whole thing hums quieter than the mini fridge in the corner. The five machines are clustered with EXO into one virtual machine. EXO is the open-source framework that lets you string together consumer hardware into a distributed inference rig without needing a degree in systems engineering. The setup runs Llama 70B locally on MLX, Apple's machine learning framework optimized for unified memory. Nothing he runs ever touches a cloud server. No API costs. No rate limits. No latency tax. The model runs on his desk and answers in milliseconds. Here's the workflow he built around it. A client uploads a raw manuscript. Anywhere from 60,000 to 120,000 words. Indie author novels, self-help books, faceless YouTube channel scripts, the kind of long-form content that needs narration but doesn't have a studio budget. The Llama 70B model does the reading work first. It ingests the raw text, cleans the formatting, splits the chapters automatically, and tags every line of dialogue with the emotional tone it should be read in. Excited. Whispered. Angry. Resigned. Then it writes the chapter descriptions that faceless YouTube channels paste directly under their uploads. All of it done locally. All of it done in one pass. Then an open voice model on the same stack takes over and narrates the entire book in a single locked voice. The voice never gets tired, never asks for a re-record, never raises its day rate, never catches a cold the day before a session. The same voice across every chapter, every book, every client. Consistency that human narrators physically cannot match. A local audio mastering model handles the final polish. Compression, leveling, breath cleanup, room tone matching. The output is studio-quality audio ready for upload. The stack renders 28 hours of clean narration per month while he sleeps. He wakes up, exports the files, sends them to clients, invoices them, and goes back to whatever he wants to do with his day. Now the part that breaks people. The power draw across all five machines running at full load is 180 watts. He has a KUMAN meter plugged into the wall to track it. A single gaming PC idles higher than that. The entire AI studio he built consumes less electricity than a hair dryer on low. At Serbian residential rates that works out to roughly $19 a month in operating cost. Eight thousand four hundred dollars in, nineteen dollars out. A 442x margin on power alone before you account for the fact that the hardware paid for itself the first week he turned it on. His girlfriend asked why the power bill didn't move after he built it. He told her it can't, the machines barely draw anything. She asked what the whole thing cost to set up. He told her. She asked why he didn't build ten. That's the right question. A traditional audiobook studio has a narrator on a day rate, a booth, an engineer, and a monthly power bill that buries solo operators. The cheapest professional narrator in the US charges around $200 per finished hour. The cheapest decent one runs closer to $400. A 10-hour audiobook costs an indie author at least $2,000 in narration alone, plus mastering, plus mixing, plus the three week turnaround time while the narrator fits the project into their schedule. Stefan delivers the same product for a fraction of the cost, in 48 hours, with consistent quality across every chapter, and his only constraint is how fast he can find clients. The economics are completely deranged compared to traditional service businesses. He doesn't pay rent on a studio. He doesn't pay a narrator. He doesn't pay for cloud compute. His marginal cost per audiobook is approximately the electricity it takes to run the cluster for the duration of the render, which is measured in pennies. A few realizations worth sitting with. The frontier of AI economics is no longer in San Francisco. It's in apartments in Belgrade, Lagos, Manila, and Tbilisi, where operators with low overhead and high technical curiosity are quietly running businesses that look impossible from the outside. The geographic distribution of who actually makes money from AI is going to look nothing like the geographic distribution of who funded the labs. Local inference is the quiet revolution nobody on this app is talking about loudly enough. Every workflow that currently runs on OpenAI or Anthropic APIs has a cousin that runs on a Mac cluster for the price of an electrical outlet. The companies paying $30k a month in cloud bills are going to wake up in 18 months and find their margins eaten by operators paying $19. The audiobook market is just the beginning. Every service business with high human labor costs and predictable output requirements is about to get the same treatment. Voiceover work, transcription, translation, copywriting, image editing, video editing, customer support, technical writing. Each one of these has a local-inference version waiting to be built by someone with a stack of Mac Minis and an EXO config file. Stefan didn't invent anything. He just connected the right pieces. The pieces have been sitting on GitHub for over a year. The Mac Minis have been on shelves at every Apple Store. EXO is free. The voice models are open. The orchestration is a weekend project. The only barrier was knowing it was possible. Now you know.

• 
  . (@D4YSB4lll) reported 34 minutes ago

  @Comptonx187 @Kurrco Log out of the Apple Store and then log back in and it should fix that

• 
  Daily Ryan Leonard (@dailylenoo) reported 34 minutes ago

  @happycitizem you not down with apple store monkey leno?

• 
  Nojme (@NojmeArt) reported 34 minutes ago

  @Smear_Sys @SThrober The issue is the length of the game. 2 hours for a game is a very low bar to hit. Even youtuber slop games like banban figured out how to hit the time limit. If your game is essentially a mobile game like flappy bird steam isn't the place for it, put it on apple store

• 
  BROK UNIVERSE 🐊🐀 (@COWCATGames) reported 36 minutes ago

  @ViuvasDoArcade I had this issue for my game on PlayStore and Apple Store when I made it free ad supported instead of premium, they offer no easy option to know if the player purchased the game...

• 
  Kossiso Udodi Royce (@kossisoroyce) reported 38 minutes ago

  African AI has an economy problem. We don’t have an Apple Store in Nigeria. We don’t have that kind of purchase power. Until we create proper consumer purchasing power we will just be renting ambition from foreign capital. Data is where we are and we need to do that well to get to the next level.

• 
  SeekerX (@seeker_xs) reported 42 minutes ago

  A Mac Studio sitting on your desk now runs AI models that cost OpenAI $700,000 a day to serve. And it does it for free. No API bills. No rate limits. No data leaving your machine. No subscription. Here's what's actually possible in 2026. A Mac Studio with 64GB unified memory runs Llama 4 Maverick — a 70B parameter model — at usable speeds. The same class of model that required a server rack two years ago now fits on a $1,999 desktop. A Mac Studio Ultra with 192GB runs 100B+ models locally. We're talking frontier-level reasoning on hardware you can buy at an Apple Store. And the 512GB Mac Studio Ultra? It runs DeepSeek V4 Pro. 1.6 trillion parameters. Locally. On your desk. The reason this works is unified memory. Apple Silicon doesn't split RAM between CPU and GPU. All of it goes to the model. A 64GB Mac has 64GB for inference — which is more effective than an Nvidia GPU with 24GB of dedicated VRAM for this specific workload. The tool stack is simple. Ollama for running models via terminal. LM Studio if you want a GUI that looks like ChatGPT. Both free. Both work in 10 minutes. Six months ago local AI was a hobbyist experiment. Today it's a legitimate alternative to cloud APIs for anyone who values privacy, cost, or offline access. The data center is shrinking. It just fit on your desk.

• 
  Dosa (@__chiefdosa) reported 44 minutes ago

  @SlattReturns I WAS JUST IN THE APPLE STORE YESTERDAY TO FIX MY PHONE

• 
  🫧Knicole (@Knicoleleo) reported 45 minutes ago

  My battery is dying quick, camera issues & now starting to overheat. I despise having to go into the Apple Store 😒

• 
  ella 🐈‍⬛ 34/47 (@rippingurjeans) reported 48 minutes ago

  ok so the apple store people couldn’t fix my phone that THEY broke and they said i could get it replaced for $500 so i cried and then they said they’d do it for $90

• 
  Michael Pepper (@M1CHAEL_PEPPER) reported 50 minutes ago

  @_TheJasonC Let’s not forget the trust factor. I’ve seen plenty of stories about the poor customer service with Samsung. I’ve experienced it myself with issues with trade ins. They’ve tried to tell me I didn’t send in a device in the condition I said it was. The minute I mentioned having photos and videos of the condition and me packing it up, all of a sudden, they weren’t going to try to issue a charge back to me anymore. That happened a few times. Then, there’s the turn around for repairs. I’ve had a few things repaired by Apple and they’ve had them back to me within a few days. Shipped out on Monday and back to me by Wednesday. I’ve seen people have Samsung take weeks to months. Also, the ability to easily message with Apple support through iMessage. There’s trust that if you have an issue, you will be able to get ahold of someone and they’ll do their best to help you if they can. Yes, there can be the occasional poor support, but it’s far less often than the numbers I’ve seen with issues with Samsung. Google has their issues as well. My sister had an issue with her Pixel 6 Pro. They replaced it 4 times before she got so frustrated that she ended up just buying the 9 Pro XL. Neither Google nor Verizon seemed to understand the importance of keeping the customer happy. She was close to getting an iPhone and switching carriers. She’s been a Pixel user since the first Pixel. Apple is about not only the ecosystem but their post sales support and how they stand behind their products. Things like, if I switch from individual services to Apple One, they’ll refund the unused days prorated. Things like, when I had some dead pixels form on a MacBook Pro Display, I took it into the Apple Store, they ran some test and while they were doing those tests, they had things my son could do so he wasn’t bored and as a parent that is significant. He played some games on an iPad and watched something on the Apple TV. I’ve not once walked into an Apple Store and been ignored. But, I’ve tried to get help from Samsung reps inside a Best Buy and it was like I was asking a lot of them. It’s about training of their staff and how their employees treat the customers. I’ve never felt rushed either. I was picking up an iPhone, last year and did a trade in and they let me make sure everything was transferring over and made sure I didn’t need anything while my apps and settings transferred over and my carrier service moved over. The store closed and they let us finish up what we were doing while they did their closing duties. When we left, then had a bag with candy that each of us (my wife, son and I) got to take some. It was around some holiday. For me, it’s like being part of a family or big friend group. It comes down to how often have I been frustrated vs how often have I been very pleased with my experience and even had someone go above and beyond what I expected. Those experiences create loyalty.

• 
  Oleh (@OlehProductFit) reported 50 minutes ago

  CHINESE DEVS PACKED 1,000 MAC MINIS INTO A SINGLE DATA CENTER AND BUILT A $9,000,000-A-YEAR AI BUSINESS OUT OF APPLE'S CHEAPEST BOX. one thousand silver boxes. rack after rack, floor to ceiling, a wall of fans roaring to keep the whole room cool. Apple sold every one of them for $599 as a desktop for students and creators. these guys turned all thousand into a private cloud that rents compute Western companies charge a fortune for. the build cost around $600,000 once. electricity runs a few thousand a month. and roughly a hundred clients pay monthly retainers to run their models on hardware that never touches the public cloud. run the math and it stops looking like a hobby — boxes bought once, power measured in the low thousands, revenue clearing tens of millions before anyone in the West notices. OpenAI raised billions to build data centers. these guys raised nothing, bought a thousand boxes off the shelf, and quietly undercut the entire industry. the craziest part isn't the scale. it's that every piece of it was sitting in the Apple Store the whole time. tomorrow I'm breaking down how a farm this size is actually wired — the racks, the cooling, the software holding a thousand machines together. save this before running your own cloud stops sounding insane ↓

• 
  Giaco (@On_edge99) reported 53 minutes ago

  @AnxiousHolly Had a similar issue a few days ago. Went to the Apple Store. They removed it for me. 👍

• 
  Memories collection (@gunpeiyokoifan) reported 56 minutes ago

  Also "having to forcefully stop yourself from (over)sharing on a special interest" I'm so screwed, I once seen a coworker ask why his iPhone wasn't working and I really wanted to fix it, but that would seem creepy because I'm NOT at an Apple Store yet

• 
  Bradley (@VerdeSelvans) reported 56 minutes ago

  Just wanted to share an update regarding this issue. I spoke with one of Apple's Senior Advisors in Indonesia, and they explained that my replacement request couldn't be approved because Indonesia doesn't have an Apple Store—only Apple Authorized Service Provider. The Apple Authorized Service Provider denies to replace my phone. They suggested that I visit an Apple Store in Singapore or Malaysia instead, as those are the closest countries to me with official Apple Stores, and they should be able to replace my phone there. Will I fly to Singapore or Malaysia just for a replacement? Definitely not. Plane tickets aren't cheap these days. I'll treat this as a lesson learned, and hopefully it can be a lesson for you guys too—especially if you live in Indonesia or another country without an Apple Store. Do I blame Apple? No. They actually offered to replace my phone from the very beginning, but I chose not to accept it. That said, I really wish Apple would open an official Apple Store here in Indonesia.

• 
  (Comms Open!) JakeArtOfficial (@art_jake) reported 56 minutes ago

  Went to my local Apple store to get my Battery replaced because addmiteddly I wore it down by charging it nearly ALL THE TIME... Only for them to tell me "Hey uuuhhhhhm so uhhhhhm some uhhhhhm good news & some uhhhhhm bad news uhhhhhhhhhm... so the Good news is you have a practically new phone! & the bad news is we had to replace your phone & all of your data is gone"

• 
  𝓑𝓚 🇮🇳 (@incognitobk) reported 58 minutes ago

  @AppleSupport got a shocker of my life with Mac Book Air going blank. After visiting Apple Store Noida and initial inspection the laptop was found in good condition and looked like there was a problem with the logic board. Under Apple care mail was sent that zero cost is leviabl

• 
  DrPynz (@drpynz) reported 60 minutes ago

  Just spent nearly 5 hours on the phone with Apple support today and yesterday. As a customer since 2001, this is the worst experience I’ve ever had with them.Ordered a loaded 16" MacBook Pro + Magic Mouse + AirPods Pro, twice on their website. Both orders were cancelled with zero explanation.First order: Apple Pay/Apple Card issues. Reps kept saying “it’s your bank” even though Barclays confirmed no payment request ever came through. Spent hours getting bounced between pre-sales, post-sales, and tech support. Order status links broken, phone number problems, account linking issues. Second order made the next day after double-checking everything and it was also cancelled overnight.When I called back today, I was told they “can’t tell me why” it was cancelled and to “just keep placing the order until it works.” Asked for a supervisor and a rude rep hung up on me while I was waiting.Their only suggestions: call pre-sales again or go to an Apple Store (not an option for me).This is unacceptable. Long-time loyal customers deserve better than this runaround with no answers. Apple used to be top tier. What happened? #Apple #AppleSupport #BadCustomerService