Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Website Down (40%)
• Errors (20%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Toronto	Sign in	3 days ago
Iztacalco	Website Down	6 days ago
Brisbane	Website Down	7 days ago
Salisbury	Website Down	7 days ago
Guayaquil	Sign in	10 days ago
Ambato	Errors	22 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Anubhav (@Anubhavhing) reported 1 second ago

  For Real Apple really needs to level up there Apple Store Connect platform. Everyday something is broken. I have been trying to get into the Integration page for a day now, it just shows that there is a error and the whole page reloads.

• 
  dk 🦧 (@putyou0nscarves) reported 3 minutes ago

  apple store told me to reset my iphone to fix a problem i had and now my backup restoration is supposedly gonna take 21 hours, i'm so sure

• 
  Mostafa Ezzat (@mostafaezztaman) reported 3 minutes ago

  @Apple @AppStore @AppleSupport I don't think it's professional that waiting 3 days to get a response on Apple Store Connect support. This's doesn't fit Apple so far! The iOS app has been in review for almost a week and I'm keep messaging back and forth about changes has been done and still getting some issues from no where. The team reaches out ever 3 days!!! So I need someone from Apple Store Management to get this through.

• 
  Bryan DeHenau🇺🇸🇺🇦 (@dehenau_) reported 6 minutes ago

  The closest Apple store to me is 45 minutes away at Sommerset. I guess my part of town is too poor for @Apple They just closed down the one at Partridge.

• 
  Jæy•Ones (@JBroomestix) reported 7 minutes ago

  2. Choose the right court and jurisdiction. • Small claims court: Often the most practical for modest consumer claims (defective product, denied refund, billing dispute). Limits typically range from about $2,500–$25,000 depending on the state (e.g., around $12,500 for individuals in California). Procedures are simplified, fees are low, and lawyers are often not allowed or needed. You may be able to file in your local small claims court if Apple has sufficient contacts there, though Apple may challenge venue based on its terms. fairshake. com • State superior/civil court: For larger amounts or more complex claims. • Federal court: Available for federal-question cases (e.g., certain intellectual property, antitrust, or securities claims) or diversity jurisdiction (parties from different states and amount in controversy over $75,000). Apple is a California corporation with its principal place of business in Cupertino, California. • Venue/forum clauses and personal jurisdiction rules apply. Apple sells products nationwide, supporting specific jurisdiction in many places for related claims, but contractual clauses often point to Santa Clara County, California. 3. Prepare and file the complaint (or petition). This formal document names the parties (Apple Inc. as defendant), states the facts, legal basis for the claims, and the relief sought. Use the specific court’s required forms/format. Pay the filing fee (can range from under $100 in small claims to several hundred dollars in higher courts). File with the court clerk (in person, by mail, or electronically where allowed). 4. Serve the lawsuit properly (“service of process”). This officially notifies the defendant and is critical—defective service can get the case dismissed. For Apple Inc. (a California corporation), the reliable method is service on its registered agent: • CT Corporation System, 330 N. Brand Blvd, Suite 700, Glendale, CA 91203. • Use a professional process server (or sheriff in some places). Do not rely on delivering papers to an Apple Store or Apple Park—these are generally not valid for the corporation. Obtain a proof-of-service affidavit to file with the court. undisputedlegal. com 5. Proceed through the litigation. Apple will typically respond (answer, motion to dismiss, etc.) within a set time (often 20–30 days). Then comes discovery, possible motions, settlement talks, and potentially trial. Apple has substantial legal resources and often vigorously defends cases. Practical Realities and Costs • Filing fees, service costs, and (if applicable) attorney fees add up. In higher courts you may face significant expenses; contingency-fee arrangements are sometimes available for certain claims. • Even in small claims, success is not guaranteed—Apple has defended (and sometimes settled or lost) product/warranty cases there. • Class actions exist for broader issues; individuals usually cannot start one alone without counsel. • Outcomes depend heavily on the strength of evidence and law. Many cases settle; few go fully to trial against a company of this size. Again, speak with a lawyer (consumer protection, product liability, or civil litigation specialist) who can review your specific situation, any contracts, evidence, and local rules. Legal aid societies, bar association referral services, or law school clinics may offer low- or no-cost initial consultations in some areas. Acting without proper guidance risks wasting time and money or harming your position.

• 
  Thomas Rose 🍵🌹 (@thetroseshow) reported 9 minutes ago

  @saradietschy The only thing that a pass key has been useful for is when I had it saved in my iCloud and tried to add all my Gmail accounts to my new phone after turning over my old phone to the rep at the Apple Store. Cuz like how can you open the YouTube app on your old phone to verify a sign in for your new phone if you don’t have it! Uhh!!

• 
  Kings Of The South (@kots_ads1940) reported 11 minutes ago

  Dear @AppleSupport , I am writing to formally document my dissatisfaction with the handling of Apple Case 20000132934691 and to request that this feedback be escalated, particularly to the Project Manager and engineering team responsible for the Apple Watch software and backend systems involved in device status and pairing. My Apple Watch was previously lost, and I filed a lost-device claim through Apple’s third-party insurance provider, AIG. Approximately one or two months later, I recovered the watch. I immediately contacted AIG and had the lost claim canceled. Despite the claim being canceled, my Apple Watch still appears as lost within Apple’s backend/endpoints, and as a result, I am unable to pair the watch with my iPhone. I have done everything that could reasonably be expected of me as a customer. I contacted AIG, visited an Apple Store, and ultimately contacted Apple Support. I was then escalated to Senior Advisor Pablo, who informed me that this appears to be a bug on Apple’s side and that a bug ticket would be submitted to the appropriate engineering team. I was told I could potentially receive an update on 08-10, but I have not received one. What disappoints me most is not simply that a software bug exists. Bugs happen in software. What is unacceptable is how the consequences of this bug are being placed entirely on the customer. I have been told that I must wait for Apple’s engineering team to investigate and resolve the issue and that Apple cannot provide a refund or replacement in the meantime. In other words, an Apple software/backend defect has made my legitimately owned Apple Watch unusable, yet I am expected to simply wait indefinitely while Apple investigates its own system. That is extremely disappointing for a company that places such a strong emphasis on customer experience. From a software and quality-assurance perspective, this situation also raises serious concerns. The scenario in which a lost-device insurance claim is filed, the device is later recovered, and the claim is canceled is a completely legitimate lifecycle scenario. If canceling that claim does not correctly propagate through Apple’s systems and remove the lost status so that the device can be paired again, then an important edge/corner case was either not adequately covered during development and testing or is not being handled correctly in production. The customer should not become the final test case for a production system. Please specifically communicate this feedback to the Project Manager responsible for this area, as well as the software engineering and QA/testing teams. Because of this bug, I have been left with an Apple Watch that I own but cannot use, and instead of Apple immediately making the customer whole, I have been asked to wait for an engineering solution. At this point, even if Apple finds a technical solution, it will not change my experience or restore my confidence in the way this case has been handled. Whether this issue is resolved in three days or a thousand days is no longer the point. The damage to my trust has already been done. I expected Apple to stand behind its products when its own systems fail. Instead, I feel that I have been made to bear the consequences of a defect that I did not create and have no ability to fix. Please attach this message in full to Case 20000132934691 and ensure that my feedback is escalated to the appropriate management, engineering, and QA teams. Thank you to everyone involved in the software and testing process for providing me with an experience I genuinely never expected to have with Apple. Sincerely

• 
  James (@jamescoder12) reported 13 minutes ago

  The uncomfortable truth. Apple ships the Apple Watch with every feature enabled because the spec sheet is the sales pitch. "Always-On Display. Continuous heart rate. Environmental noise monitoring. Blood oxygen. Temperature sensing." Every feature justifies the price tag. Every feature sounds essential on the product page. But every feature also drains the battery. And Apple rates the watch at 18 hours with "normal use" a definition they control by choosing which features count as "normal." When your watch dies at 2 PM, Apple doesn't say "you have too many features running." They say "the battery lasts 18 hours." When your battery health drops to 80% after 2 years, Apple doesn't say "your charging habits degraded the cells." They offer a $79 replacement or a $449 upgrade. Apple makes money when your battery degrades. They make money when you upgrade. They do not make money when you change 9 settings and keep the same watch for 5 years. The guy who charges every other day and the guy who charges twice a day own the exact same device. Same chip. Same battery. Same hardware. One of them opened Settings. The other opened the Apple Store. "Your Apple Watch doesn't have a battery problem. It has a settings problem. And the company that sold it to you has no incentive to tell you the difference." 9 settings. 7 minutes. Same watch. Twice the battery. The watch was never dying. It was just running a marathon with every feature Apple could strap to its back.

• 
  Oscar (@HeyOscarx) reported 17 minutes ago

  A woman spent 5 years as an Apple Store Genius. She repaired, troubleshot, and configured over 10,000 iPhones. She now runs an IT consulting firm. She told me: "Every iPhone owner walks around with a supercomputer in their pocket that's configured against them. The default settings drain your battery faster than necessary, share your location with apps that don't need it, let advertisers track you across the internet, send your typing data to third-party servers, keep a detailed diary of everywhere you've ever been, and let strangers ring your phone 15 times a day with spam calls you could silence with one toggle." "I picked up my mom's iPhone last Thanksgiving and found 11 problems in 3 minutes. Her battery was dying by 2 PM because 47 apps were refreshing in the background. Her location was being shared with apps she deleted 2 years ago. Her photos were accessible to 23 apps that only needed the camera. Her storage was full of files she couldn't see. And her Lock Screen was showing message previews to anyone who picked up the phone." "She'd owned the iPhone for 3 years. She'd never opened the Settings app beyond changing her wallpaper." "The iPhone ships with over 200 configurable settings. Most people have changed 3: the wallpaper, the ringtone, and the Wi-Fi password. The other 197 are running on defaults Apple chose and not all of them were chosen for you." Here are 11 iPhone settings most people have never changed and exactly how to change each one: 🧵

• 
  ZoneCrypto (@_ZoneCrypto_) reported 17 minutes ago

  📰 News of the day — August 16, 2026: ✦ DefiLlama has postponed its mobile app launch due to phishing apps on the Apple Store: DefiLlama's founder revealed that the company delayed its mobile app release while addressing the issue of phishing apps impersonating it on the Apple App Store. After documenting a fraudulent app draining funds from a crypto wallet, Apple promptly removed it. The founder emphasized the importance of ensuring all fake apps were eliminated to protect users from scams before the official launch of DefiLlama's app.

• 
  RaymondMagoo2 (@RaymondMagoo2) reported 19 minutes ago

  @bertram_the_mom Right. Seems that way. My iPhone I had 6 years ago died maybe 1 month after paid off. Apple Store said no way to fix it!

• 
  B3G_CRY (@schillingercest) reported 24 minutes ago

  @NezukoK14218 @barryapologist Well you see, i got an ios. So to be able to download it i need it to have it on my app store but i dont because its banned from my region and to be able to download it i need to change my apple store region which caused problems with my subscriptions it happened before

• 
  Jack (@jackcoder0) reported 25 minutes ago

  Your iPhone has shortcuts Apple never told you about. You've owned it for years and used maybe two of them. A former Apple Store Genius who spent 5 years teaching customers how to use their phones said the same thing happened every day: a customer would come in with a problem that a built-in shortcut already solved. Editing text. Undoing mistakes. Scanning documents. Switching apps. Selecting multiple items. All solvable with a gesture nobody taught them. "Apple builds shortcuts into every corner of iOS and never puts them on the box. There's no tutorial. There's no pop-up tip. There's no guided walkthrough. You either discover them by accident, hear about them from a friend, or use your phone for 5 years without knowing your keyboard is a trackpad, your back panel is a button, and three fingers can undo anything." He said most iPhone owners interact with their phone the slow way tapping, scrolling, switching between apps one at a time when a gesture, a shortcut, or a hidden feature could do the same thing in half the time. "You're doing 40 taps a day that could be 10. The shortcuts are already on your phone. Nobody showed you." Here are the 9:

• 
  taylr (@taylr) reported 28 minutes ago

  chughtai brings up the paper source building and how it used to be a corner store. “you can’t send your kids to paper source to buy milk,” someone complained to her brings up the apple store in uptown. how we were told it would bring more investment to community. but then at the first sign of trouble, they left

• 
  Marcus Anthony (@MarcusAnthony) reported 31 minutes ago

  @ParkerOrtolani Once battery health goes down below 80%, you can take your iPad Pro into the Apple Store to get the battery replaced.

• 
  Traction Avant (@citroenista) reported 34 minutes ago

  @SusanDReynolds Need a cop? All you need to find is an Apple Store and there will be at least one cop out front courtesy of Apple,,, no Apple Store nearby, if you’re a sailor, no- your assailant has a gun be absolutely sure to mention that to the police when you call, it makes a difference. During those 20 years, we were consistently the only house on the entire block to display lights out front at Halloween and Christmas. We gave out a **** ton of candy. I saw some guys Tazed out my living room window , once my wife saw a stabbing across the street where, after the cops showed up, everyone left OK. five police in riot gear with ARs arrested a guy down the street, in his apartment . I was mugged a block away, identified who did it. The cops assured me that the bad weekend he was about to have was probably going to be the only punishment he got and they were right thanks. I watched thousands of dollars of groceries walk out the Safeway door at seventh and Cabrillo. My fondest memory was watching a Young partier with crazy hair run out the front door with a 12 pack and a chicken and hop on his skateboard which he had deftly positioned across the street. He was down to Balboa, dragging the tail to maintain his speed it was quite awesome.

• 
  Zhmana hakimi. (ژمنه حکیمی) (@zhamanahakimii) reported 36 minutes ago

  Today wasn’t a good day. I was already dealing with a lot and on top of everything, it was August 15th a date that carries so much pain for so many of us. Later there was an issue with my phone and I had to leave it at the Apple Store for about four hours .So I found a quiet corner and started reading with no phone I ended up reading for hours, until I fell asleep. When I woke up, I genuinely felt like a completely different person. And that’s when it hit me. Something as simple as reading, learning, escaping into a book, and understanding the words in front of you is a privilege that millions of Afghan girls have been denied for five years. Now imagine being told you cannot learn. That you don’t have the right to read or write. You might think, who would be crazy enough to say that? But yes this is the reality for girls and women in Afghanistan in 2026. Five years later, they are still being denied one of the most basic human rights: the right to learn.

• 
  Kofi Yeboah (@kreativesky) reported 37 minutes ago

  Laptop overheating again…to the Apple Store I go 😭 can’t afford to not fix it this week

• 
  givest (@usegivest) reported 39 minutes ago

  We finally got something from Apple that brings us one step closer. We got declined, but we only need to fix the issue and apply again. We need to add Face ID or a password to the app. After that, we should be in the Apple Store. Be ready. Givest will be the future of RWA on-chain. It’s never been this easy to send a stock. Soon, you’ll be able to send stocks like it was an SMS (like, for real).

• 
  x (@toiletduck23) reported 39 minutes ago

  @UU_Ess_Pee @deandunham I haven’t yet had a problem. But it is misleading. Even if you buy a film on the Apple Store, it says ‘buy’. Unfortunately it’s a consumer misconception that the hand over of payment for a digital item is yours. When ‘digital’ is concerned, it’s not.

• 
  Eric Smith (@Eric_Smith08) reported 44 minutes ago

  9. He replaced the battery himself in 30 seconds — and learned the AirTag is designed to last forever. The AirTag uses a standard CR2032 coin cell battery — the same battery in most watches, calculators, and garage door remotes. Available at any pharmacy, grocery store, or gas station for $3-$5. Battery life: approximately 1 year under normal use. How to replace it: Press down on the stainless steel back of the AirTag and twist counterclockwise. The back pops off. Remove the old battery. Drop in a new CR2032 (positive side up). Twist the back on. Done. 30 seconds. No charging cable. No charging pad. No proprietary battery. No trip to the Apple Store. No subscription renewal. A $3 battery swap once a year — and the AirTag runs for another 12 months. He set a calendar reminder: "Replace AirTag batteries" once a year in January. He buys a 10-pack of CR2032 batteries for $8. He replaces all 7 AirTags in under 4 minutes. Annual maintenance cost for his entire AirTag system: $8. Compare this to competitors: Tile trackers: some models have non-replaceable batteries. When the battery dies (1-3 years), you buy a new tracker. Tile's subscription service ($3/month) adds premium features that AirTags include for free. Samsung SmartTag: replaceable battery, but runs on Samsung's Find network — roughly 200 million devices versus Apple's 2 billion. Smaller network means less accurate and less frequent location updates. Apple AirTag: $29 upfront. $3/year in batteries. $0 subscription. Access to a 2-billion-device tracking network. No expiration date. The same AirTag you buy today works in 2030, 2035, and beyond — as long as you swap a $3 battery once a year. "The AirTag doesn't expire. It doesn't need upgrading. It doesn't have a subscription. You buy it once, replace a $3 battery every January, and it protects everything you own — forever."

• 
  Gram §ammie°°🌟 (@zannygramsammie) reported 48 minutes ago

  @Cyberjoe19 They don’t have an app on Apple Store thats my problem with them I no gbadu that website thing Mcheeetw

• 
  William AI (@wiliam23820a) reported 48 minutes ago

  The uncomfortable truth: Apple operates 500+ retail stores worldwide. Each one generates more revenue per square foot than any other retailer on earth. And most customers use the store for one thing: buying a product and leaving. Free workshops that teach photography, video, music, and device mastery never attended. Genius Bar diagnostics that are free on any device never requested. Trade-in valuations that take 3 minutes and apply instantly never checked. Price matching against Best Buy and Target never asked for. A 14-day return window for risk-free testing never used strategically. Free data transfer and setup declined and regretted at home. Education and military discounts worth $100-229 never mentioned. Device recycling for every old gadget in your drawer never brought in. Every service is free. Every service is available. Every service exists to make the device you already bought more useful and the next purchase more affordable. The former employee's last line: "I worked at Apple for 5 years. I sold thousands of devices. But the most rewarding part of my job was the services not the sales. Setting up an 80-year-old's first iPhone and watching her FaceTime her grandkids. Teaching a teenager iPhone photography and watching his photos improve in 90 minutes. Running diagnostics on a 'dead' MacBook and fixing it with a software reset for free. Giving a genuinely kind customer a free battery replacement that should have cost $89 because she treated me like a person, not a register. The Apple Store isn't just a store. It's a service center. A classroom. A repair shop. A trade-in counter. A recycling facility. Most customers use 10% of it. The other 90% is free and waiting." 11 secrets. Same Apple Store. Same glass doors. The products are on the tables. The services are behind the Genius Bar, inside the workshop schedule, and on the website you've never scrolled. Walk in this weekend. Not to buy something. To learn something. Fix something. Trade in something. Ask about something. The store was always more than a store. Most customers just never asked.

• 
  System Settings (@app_settings) reported 48 minutes ago

  @TechWhirlUlt @Cartidise @Cartidise try an iTunes restore first the Apple Store will likely have to restore the device to run diagnostics anyway so u might as well do it urself and see if that fixes the issue

• 
  Darius the TRUE Starborn (@goneguy25) reported 50 minutes ago

  Let’s see: -zero real innovations -losing ground to Android -lying about caring about the environment -sucking up to the government to keep your H-1B hires -iOS getting more bloated and less efficient -iPadOS not living up to the promises -Apple Vision Pro -ditching SIM cards -turning MacOS into basically iOS with extra steps -shutting down an Apple Store in Maryland JUST because they wanted to unionize -Apple Vision Pro -abandoning the Mac Pro for the Mac Studio -abandoning the iMac Pro -APPLE VISION PRO I don’t think so, Tim. 👋

• 
  Theron (@theron_chase) reported 51 minutes ago

  None of this requires spending $249 on a new pair right away. It's three things: check real charging habits, turn off features you don't need, and ask about the $49–$69 official battery replacement before assuming a full replacement is the only option. Go check your AirPods settings right now. If this was useful, RT the first tweet so someone else saves $200 before their next Apple Store visit. And if you've got a specific AirPods battery or connection question, reply and I'll help you track it down.

• 
  Richard Nikoley (@rnikoley) reported 51 minutes ago

  I got just about every single new iPhone release since 1.0. I even stood in line 5+ hours a couple of times at the flagship Palo Alto store. Missed the sporadic Steve appearances, though. RIP. One time, I stood there all day for the release of iPhone 4. That's the one where it was glass, front and back. That very night, we were walking back from a restaurant, and I fumbled and dropped it. Shattered. Next day, I go to a different Apple Store, one nearby. They asked me, "how long did you stand in line?" 6 hours, I say. They took extreme pity on me and replaced it with a new one. No charge. Other times, they have done similarly, like when a battery crapped out, and they exchanged it with a refurb. Another time, I jumped in the pool with my X (10.0) and it crapped out from water. Replaced for free. Apple has been exceedingly good to me as a great company. My MacBooks last 8+ years, never a single problem. I replace them simply because it's "time." iPhone 10 (X) was the last one I purchased. See, since about #7, the camera was already better than I could hope for. Met all my needs, and it was a huge step forward in low-light photography. Then with every new release, it seemed to focus (har har) on the camera. Like a huge percentage of the release shindig was about the camera. No other huge developments. By this time, 95% of owners are only going to use the excellent point-and-shoot capabilities. So, in 2020, a few months after moving to Thailand, I asked myself, why am I carrying around a $1,300 phone when I can get everything I need for about $350 (10,000 baht)? So I did. Got a Samsung first, two replacements for the same price point since then, different brands. My latest is a Vivo. I'm sure the 4x more expensive iPhone does better photos, if i were to bother to geek out on that. But I'm fine. And if i break my phone, lose it, or it gets stolen, it's not a panic event. Oh, well, time for a new one.

• 
  Footballgerald (@football_gerald) reported 53 minutes ago

  @AdrianDittmann I broke my phone a few months ago and went to the Apple Store to get it fixed. It was in a very bad shape. The casing was dented and the screen didn’t work at all. He’ll, the screen fell off. It took 2 hrs for them for fix. And that thing looked good as new. I know what he saying

• 
  Ebbi🍥🍤 VeXpo (@Ebbi_Scrimps) reported 54 minutes ago

  Apple Store guy “This is a easy fix you can pick up your phone tomorrow Also Apple Store guy “I have never seen this, we will need to send up the phone for further diagnoses” It’s just the Face ID being dead😭

• 
  Zee Hamid (@zeeinmilton) reported 56 minutes ago

  @GergelyOrosz Getting Samsung to honour my warranty on my Android phone and an issue with my Lenovo laptop were both painful to get fixed. With Apple I just walk to the Apple Store. Once you start going down the Apple path, they do a really good job pulling you into the ecosystem.