Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Sign in (40%)
• Website Down (40%)
• Errors (20%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Toronto	Sign in	8 hours ago
Iztacalco	Website Down	4 days ago
Brisbane	Website Down	4 days ago
Salisbury	Website Down	5 days ago
Guayaquil	Sign in	8 days ago
Ambato	Errors	20 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kings Of The South (@kots_ads1940) reported 2 minutes ago

  Dear @AppleSupport , I am writing to formally document my dissatisfaction with the handling of Apple Case 20000132934691 and to request that this feedback be escalated, particularly to the Project Manager and engineering team responsible for the Apple Watch software and backend systems involved in device status and pairing. My Apple Watch was previously lost, and I filed a lost-device claim through Apple’s third-party insurance provider, AIG. Approximately one or two months later, I recovered the watch. I immediately contacted AIG and had the lost claim canceled. Despite the claim being canceled, my Apple Watch still appears as lost within Apple’s backend/endpoints, and as a result, I am unable to pair the watch with my iPhone. I have done everything that could reasonably be expected of me as a customer. I contacted AIG, visited an Apple Store, and ultimately contacted Apple Support. I was then escalated to Senior Advisor Pablo, who informed me that this appears to be a bug on Apple’s side and that a bug ticket would be submitted to the appropriate engineering team. I was told I could potentially receive an update on 08-10, but I have not received one. What disappoints me most is not simply that a software bug exists. Bugs happen in software. What is unacceptable is how the consequences of this bug are being placed entirely on the customer. I have been told that I must wait for Apple’s engineering team to investigate and resolve the issue and that Apple cannot provide a refund or replacement in the meantime. In other words, an Apple software/backend defect has made my legitimately owned Apple Watch unusable, yet I am expected to simply wait indefinitely while Apple investigates its own system. That is extremely disappointing for a company that places such a strong emphasis on customer experience. From a software and quality-assurance perspective, this situation also raises serious concerns. The scenario in which a lost-device insurance claim is filed, the device is later recovered, and the claim is canceled is a completely legitimate lifecycle scenario. If canceling that claim does not correctly propagate through Apple’s systems and remove the lost status so that the device can be paired again, then an important edge/corner case was either not adequately covered during development and testing or is not being handled correctly in production. The customer should not become the final test case for a production system. Please specifically communicate this feedback to the Project Manager responsible for this area, as well as the software engineering and QA/testing teams. Because of this bug, I have been left with an Apple Watch that I own but cannot use, and instead of Apple immediately making the customer whole, I have been asked to wait for an engineering solution. At this point, even if Apple finds a technical solution, it will not change my experience or restore my confidence in the way this case has been handled. Whether this issue is resolved in three days or a thousand days is no longer the point. The damage to my trust has already been done. I expected Apple to stand behind its products when its own systems fail. Instead, I feel that I have been made to bear the consequences of a defect that I did not create and have no ability to fix. Please attach this message in full to Case 20000132934691 and ensure that my feedback is escalated to the appropriate management, engineering, and QA teams. Thank you to everyone involved in the software and testing process for providing me with an experience I genuinely never expected to have with Apple. Sincerely

• 
  Tech CPA (@hugenpb) reported 2 minutes ago

  @farmersbnkgroup is going through an internet banking upgrade. These are tough and impactful. I’ve done two in my prior days as a bank CIO. This one is a challenge. 👉 social media refers to a guide to download to prepare. But provides no link, and their website search provide provides no guide. 👉 their new mobile app cannot be found on the Apple Store 👉 their website, banner noting people need to click on their new link in order to re-enroll, doesn’t change the user experience on the webpage and users are unaware that they have to scroll all the way down to the bottom in order to find the new app 👉 the customer support line is a hybrid of AI and people. This is extremely frustrating for folks who need to navigate through the new experience and are simply looking for help. A computer program that simply responds OK and doesn’t provide any information and awaits the next prompt, is a customer service failure. 👉 this morning, as my wife tried for 40 minutes to get into her Internet banking, and ultimately ended up, waiting on hold for somebody to answer her, we explained these problems to the person who eventually did speak to us, and they threatened to hang up the phone when we passed on these concerns. They treated my us like a child that she was not aware that she needed to scroll to the bottom. 👉 it is amazing how one moment to pour customer service can outdo all of the hard work and effort that people behind the scenes put in to making some of these technical transitions go smoothly.

• 
  Kenzo (@Kenzo1g) reported 5 minutes ago

  @playwithtomide Not a site but an app “DRM sport” available in apple store or you can also down “Nova soccer “

• 
  Prof Adebayo (@ProfAdebay) reported 9 minutes ago

  @dhh In case you’re wondering how he set this up: Download Tailscale: creates the secure private network between both devices. Dowload Termius on playstore or apple store: the terminal app running on the Fold. SSH: connects Termius to his remote computer or VPS. Install Codex/Claude on the server: runs on the remote machine as the coding agent. The Fold is the interface; the real development environment and computing power remain on the remote machine.

• 
  Lulu (@petite_luluu) reported 9 minutes ago

  hey guys i missed you so bad. my phone decided to ******* die so i went to the apple store today to fix it and apparently i needed an appointment. I wanted to make my whole account about the trip to bangkok but it’s hard to it with an ipad😭

• 
  Ratep Leflore (@ratep_leflore) reported 10 minutes ago

  @tminnzy @ijustine @Apple see what I’m saying. You making him CEO like I wasn’t in the Apple Store looking up the material to make a better battery. Now you all made a big mistake. Don’t worry fuel to the flame inside me. I will make my battery and take out the problem child and put mine in.

• 
  Amy Dammit (@AmyDammit) reported 10 minutes ago

  @ssgtwrightusmc @Verizon We have had AT&T for over 20 years. I used to visit stores when I needed help, now I use the chat feature on their website. Have never had an issue, good results and I print off a transcript of the conversation. We have all Apple products and upgrade through the Apple Store.

• 
  Boon Tee (@BoonTeeEng) reported 12 minutes ago

  If you bought an iPhone and think paying extra for AppleCare means @Apple will take care of you when the battery becomes practically unusable, think again. Apple’s position is simple: if your battery capacity has not dropped below 80%, they will not cover the battery replacement under AppleCare. My own experience has been extremely disappointing. After almost two years of using my iPhone, the battery has degraded so badly that it can no longer last a full day outside under normal usage. When the phone was new, the same kind of usage could easily last me around two days. I went to the Apple Store. I raised the issue with Apple Support. I formally complained and escalated the case. In the end, the answer was still the same: policy is policy. If the battery is above 80%, replacement is out of pocket. What frustrates me most is the complete lack of regard for the actual user experience. Apparently, it does not matter how badly the battery performs in real life. It does not matter how much the battery has deteriorated. As long as that number on the screen has not crossed Apple’s magic 80% line, the answer is no. So much for paying for AppleCare and expecting meaningful support when the product has clearly degraded. Very disappointed with Apple. @tim_cook

• 
  Jane Slavin (@JaneSlavin) reported 12 minutes ago

  The @Apple store on regent st ‘repaired’ my daughter’s phone when she took it for a battery replacement and they BROKE it. It’s literally cracked and hot and keeps shutting down. They have offered her a new phone but only if she BUYS one. Wtf?

• 
  #1 Comcast Fan (@bsbr666) reported 14 minutes ago

  @_UncleMax @jakebrodes yesterday's **** let me cool out and slow it down and work on songs or whatever. today's just chucks my resting heart rate up to 130bpm while rendering me a non-verbal demon. give me mid 00s beasters from my neighbor's porch over that 25% THC **** they sell at the Apple store.

• 
  Matteo (@matteodotsui) reported 16 minutes ago

  @vibhu Let me ask you a question @vibhu I got to know you via Solana Spaces. Those beautiful, minimalistic physical stores that gave out Apple Store vibes and sadly ended up closing down. Looking back, what made you conclude those were a mistake?

• 
  Rickey 17 (@RickeySmiffDoe) reported 17 minutes ago

  @YungVersaceLord theres no need to ban it, if the issue doesnt exist. thats like me going to an Apple store and banning Androids from being sold. you dont have to ban something thats not already happening in your midst.

• 
  Kofi Yeboah (@kreativesky) reported 19 minutes ago

  Laptop overheating again…to the Apple Store I go 😭 can’t afford to not fix it this week

• 
  Chidwick (@Chidwick6) reported 19 minutes ago

  @ITalkOfChrist It absolutely looks like some redesigned fast food joint. I stand by what I said. If they went this way, we’d be known for building beautiful temples and boring modernist chapels somewhere between an Apple Store and the sleek new McDonald’s down the road.

• 
  YPG4⚡ (@ypg4anderson) reported 28 minutes ago

  @ShishirShelke1 Now iPhone X user go to Apple Store try to fix it and Apple employee force iPhone X User to upgrade to new iPhone

• 
  LibbyAnn C (@MarineLibby) reported 29 minutes ago

  Because Phone Broke and I couldn't AUTHENTICATE Myself on Google Laptop without @Apple @Walmart phone working, I was in N. Carolina driving north on i-95 alone, figuring out troubleshooting THAT my phone was broken and HOW it was BROKEN, but not BEFORE @Apple locked me out for perpetuity to not ever prove I was human until I entered an APPLE STORE for 3 hours of GREAT customer service in Bridgewater, New Jersey I could NOT call DOCTORS (chronic pain patient, stage 2b breast cancer survivor living with peripheral neuropathy, post-mastectomy pain syndrome, osteopenia, arthritic pain, IBS, to name a few...), I could NO ACCESS access PHARMACY (during mudbutt, as cancer survivor, finding Tick after walk w dogs next to Motel6 gross!), I could NO make a RESERVATION for a hotel down the road, I couldn't contact FAMILY for 48+ hours (until I literally drove up to their house troubleshooting New Jersey JUGHANDLES from suppressed memories?!?) I couldn't AUTHENTICATE Myself for small biz account for while I don't have a backup manager... I had no GPS, but I happen to be smart enough to travel half way across the country without picking up a map or a phone. ONE Lucky strike.

• 
  kasper (@casper_calls) reported 29 minutes ago

  Detroit believed a viable electric car was impossible. Elon Musk believed Tesla had to prove the industry wrong. This clip is from 2007, when Tesla was still imagining service centers that felt closer to an Apple Store than a traditional dealership. The larger goal was not simply to sell Roadsters. Musk wanted Tesla to become evidence. The technology could work. People would buy it. Electric cars could be desirable instead of feeling like a compromise. He also explains why selling Tesla to an established automaker would have slowed the mission down. Incumbents usually ask whether a strange new product fits the existing business. Startups can ask whether the existing business deserves to survive.

• 
  Your Tech Guy 🎖️ (@yourtechguyyy) reported 32 minutes ago

  Thank you bro. That 128 gb storage on 16 Pro was absolutely chaotic , so a change was necessary. I always had full storage and I was deleting and downloading the same apps every day. My Dad got an iPhone 17 in mist blue as well, , trading in my old 16 Pro at the Apple Store for $925 aud. Got the full value for it, despite having some deep scratches. iPhone 17 was $1399 aud, after the Trade In, it was $474 aud. This iPhone Air was his for the last 4 months. But now he transferred everything to that 17 , so this Air is mine. I did an iCloud backup , and have iOS 27 beta running on this iPhone Air in Sky Blue. I could have chosen the 17, but I wanted a unique iPhone, and so far I don’t really have an issue with it. I wish 0.5x camera and better battery life , but it’s amazing and beautiful iPhone. The 12 gb ram with the best Siri and expressive voices is amazing so far. It’s like my silver cellular 11 inch M5 iPad Pro with both having C1X cellular and N1 Wifi/Bluetooth/Thread chips — the phone and tablet feel like twins. For now, Air is a “temporary-relief” iPhone mainly for storage. If the iPhone 18 Pro interests me, then I might get that, and give this Air to my mom. She needs an iPhone as well. currently has Pixel 7 Or if the iPhone Air is okay, might as well wait for the 20th anniversary iPhone. Or my dad might get the foldable iPhone Ultra, and give the 17 to my mom. Time will tell. Interesting times ahead such as the new HomePod, Apple TV with AI, MacBook Pro/Ultra with OLED screen etc.

• 
  HansFritz (@Max85690) reported 37 minutes ago

  @Rezor_Official I downloaded the app from the Apple Store and it’s not working properly. When is the app going to be working on iOS?

• 
  Christopher Woggon (@chrissyinspace) reported 39 minutes ago

  I just poured juice into my MacBook. It wasn't a lot, but enough to worry. Dried off, tent mode. You know what's really annoying about modern MacBooks? They turn on after the slightest touch of any key. The power button is touch-sensitive (no physical "push" needed). The thing turned on 6 times on the way home. Local shop in Bangkok won't fix it (it voids warranty). Not enough time for bringing it to the Apple Store (I leave in 3 days). There's an authorized shop in Da Nang, but it takes ~3 weeks (according to reviews). I leave after 2.5. After that I'm in Korea. No issue there, but it's 3 weeks after the incident. Apparently juice is the worst (corrosion). I always drink black coffee ... the one day I don't 😣 The upside: I have AppleCare+. It's covered no matter how far the corrosion proceeds, and what breaks. Also, I have my old MacBook Air. I can keep working. Kind of weird timing after my recent posts (see quoted). It'll be fine, but damn it's stressful. It's nice to be able to scream "liquid on keyboard, new branch, push everything, quick" at your agents. They really did hurry. Now I can continue working. </life-update>

• 
  Ebbi🍥🍤 VeXpo (@Ebbi_Scrimps) reported 43 minutes ago

  Apple Store guy “This is a easy fix you can pick up your phone tomorrow Also Apple Store guy “I have never seen this, we will need to send up the phone for further diagnoses” It’s just the Face ID being dead😭

• 
  j (@cosmj3ss) reported 44 minutes ago

  For the record, it was the passwords in the Apple password manager app that were compromised/had to be changed because were wrong password logging in/after visiting the Apple store & using their wifi?, (Using the Proton Pass app now & passwords are problem free)

• 
  Mostafa Ezzat (@mostafaezztaman) reported 44 minutes ago

  @Apple @AppStore @AppleSupport I don't think it's professional that waiting 3 days to get a response on Apple Store Connect support. This's doesn't fit Apple so far! The iOS app has been in review for almost a week and I'm keep messaging back and forth about changes has been done and still getting some issues from no where. The team reaches out ever 3 days!!! So I need someone from Apple Store Management to get this through.

• 
  Traction Avant (@citroenista) reported 49 minutes ago

  @SusanDReynolds Need a cop? All you need to find is an Apple Store and there will be at least one cop out front courtesy of Apple,,, no Apple Store nearby, if you’re a sailor, no- your assailant has a gun be absolutely sure to mention that to the police when you call, it makes a difference. During those 20 years, we were consistently the only house on the entire block to display lights out front at Halloween and Christmas. We gave out a **** ton of candy. I saw some guys Tazed out my living room window , once my wife saw a stabbing across the street where, after the cops showed up, everyone left OK. five police in riot gear with ARs arrested a guy down the street, in his apartment . I was mugged a block away, identified who did it. The cops assured me that the bad weekend he was about to have was probably going to be the only punishment he got and they were right thanks. I watched thousands of dollars of groceries walk out the Safeway door at seventh and Cabrillo. My fondest memory was watching a Young partier with crazy hair run out the front door with a 12 pack and a chicken and hop on his skateboard which he had deftly positioned across the street. He was down to Balboa, dragging the tail to maintain his speed it was quite awesome.

• 
  Ted Wagner (@tfwagner) reported 50 minutes ago

  @GeorgeKamel I still laugh that the former Apple Genius didn’t suggest a new iPhone battery for @RachelCruze, when she probably needed one. There’s this place for such a fix, called the Apple Store.

• 
  Meցan Richmond (@MeganSuspended) reported 52 minutes ago

  @BillyBostickson Yeah ‘advanced search’ is a privilege they expect us to pay for now. But if you do ever end up subscribing, make sure you do it via a web browser login and not via the iOS app. Apple Store adds a whopping 40% extra to the cost of a monthly/annual subscription. Extortion so high, it should be criminal.

• 
  Icing (@Icingw3as) reported 53 minutes ago

  Y’all my 8yo Apple Watch broke and the Apple Store couldn’t get it to connect with my phone. My step counter is so broken :(

• 
  🍃 (@nikewrayy) reported 54 minutes ago

  @markosaniga it's bought directly from Apple Store Germany, unless there's a shipping problem then i guess not.

• 
  Deff Jeezy (@DeffJeezus) reported 54 minutes ago

  @_GTAVI_ I don't. They had the opportunity of a lifetime to generate early 00's Apple Store hype for a midnight release of this game. Naa Code in a box and maybe a physical release down the road. I hope the story gets leaked TLOU2 style.

• 
  Morgoncé 💅🏽 (@Lovelightskin) reported 56 minutes ago

  I’m trying to troubleshoot this issue before going to the Apple Store ..