Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (43%)
• Sign in (29%)
• Website Down (29%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Nantes	Website Down	12 days ago
Capitólio	Errors	13 days ago
Adelaide	Errors	18 days ago
Ahmedabad	Sign in	20 days ago
Ahmedabad	Website Down	20 days ago
Montréal	Errors	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lexie (@lexie20A) reported 2 seconds ago

  @spiritchihiro MacBook Pro a few months ago. Told myself I’m walking out of the Apple Store tomorrow, with a working MacBook Pro (mine was broken and I had no money to get it fixed or buy a new one). Couldn’t be fixed. So my Mum just said there and then I’ll buy you a new one, and she did?

• 
  walltzy (@walltzyy) reported 10 minutes ago

  @Apple with the amount of I phone users we currently have in Nigeria we demand to have an Apple Store it’s literally disgraceful we don’t have one fix this issue this year!!!!!!!!!

• 
  Moral Priest 🌱Ⓥ ₿ (@MoralPriest) reported 13 minutes ago

  @BeSovereign_1 @0xEthan No. iOS is inherently a problem as it require someone to KYC themself to publish on Apple store. You could compile a version yourself and side load it in theory.

• 
  Valerie Stables 🇨🇦Proud Western Canadian (@StablesValerie) reported 15 minutes ago

  At the Apple Store trying to replace my broken apple pencil under the Apple Care+ warranty. The warranty is active and covers accidental damage. I paid for the warranty at the same time i bought my ipad, pencil, and keyboard. I have the receipt and still a major hassle. /

• 
  Ling Qing Meng (@LingqingM) reported 18 minutes ago

  Just got an official Apple Store Keyboard with the fingerprint reader. The thing with Macbooks is that the moment you lose AppleCare for them and the keyboard breaks, there is ZERO way to fix said keyboard. (Hidden secret of Macbook keyboard explaining why in comments) So when at home use your peripherals you extend the life of your on-laptop keyboard when you obviously have to use it when traveling.

• 
  FingerMan 🦁 (@kikiced84) reported 20 minutes ago

  @freecashcom hi 👋 app is no more available on apple store ? Is there any issue ?

• 
  Alex Ventures (@alex23ventures) reported 21 minutes ago

  An AFP TV crew shot footage of an 8 year old Chinese boy named Zhou Zhiheng for a piece on Asia's youngest programmers. Round green frames. Red shirt. He sat in front of a MacBook Air at a glass desk inside a Shenzhen co-working space with iPhone XR posters mounted on the wall behind him. The voiceover said he had started out building games. The subtitle said his coding tutorial channel pulled 60,000 followers. The camera pushed in tight on his fingers across the keys. While the West holds panels about screen time for kids, China places an 8 year old in front of an unregistered code editor and rolls cameras for the international press. He was meant to be the friendly face of Asian tech literacy. He just left the sidebar open. Pause at 1:34. Skip past the C++ on the screen. Skip past the if statement the AFP voiceover was reading. Look at the left panel of the editor. The folder is labeled aspirin. The open file is jizhe.cpp. The folder tree below: 1-7, 1-7b, 10-1, 10-1.2, 10-2, 10-4, 10-6, 10-8, 11-2. ColdMath. $94,318 profit. 5,612 entries. Joined September 2025. Bio: Edge Compounds. Jizhe is the mandarin word for journalist. The file the AFP crew was rolling on was named after them. The boy had the open scanf reading a score variable. He had not typed it that morning. He had given the file its name the day the AFP request came through. The numbered folders were not chapters of a coding course. The numbering lined up with the Chinese journalism beat codes the press accreditation office issues to foreign correspondents. 1-7 is the technology beat. 10-1 is consumer electronics. 10-2 is mobile devices. 11-2 is venture capital. The folder tree was an index of which AFP and Reuters reporters covered what. The boy was not the developer. The boy was the camera trap. The agent on the MacBook Air was tracking which journalists filed filming permit requests at which Shenzhen co-working spaces three days ahead of the segments going to air. Every permit request was a position on the company being filmed. The agent traded the gap between shoot and broadcast. The crew rolled for forty minutes. The agent placed eleven positions during the shoot. Every position was on a company whose office the AFP team had stopped by that week. The comments turned into a detective board. One viewer dropped the AFP clip to 0.25x. Another translated jizhe out of the filename. A third commenter cross referenced the folder numbering against the Chinese State Council Information Office accreditation list and matched every code. Six months ago a 14 year old in Shenzhen pushed an AI agent to GitHub. Judges said no real world application. 3,100 forks later. The boy's father had been one of them. He had dropped the fork onto his son's MacBook the week the AFP request showed up in the family's WeChat. The 60,000 follower coding channel was not a coding channel. It was a feed tracking which co-working spaces were hosting which crews. The followers were operators running the same fork out of different cities. The iPhone XR posters behind him were not Apple Store decor. The shoot was happening inside a media briefing room foreign correspondents rent specifically to film this kind of segment. The agent already knew the room. The room was on the list. The AFP segment sits at 2.1 million views. The freeze frame of the folder tree cleared 4.6 million on the repost. The wallet is still compounding. The agent is still reading press accreditation requests. The unregistered editor is still open. The jizhe.cpp file is still on screen. They filmed him to prove a child could code. The child was the lens. The agent was running the shoot.

• 
  Robert Scoble (@Scobleizer) reported 23 minutes ago

  Welcome to Apple. Where everything is carefully scripted. That said, lots of Apple employees have told me the same. Building for Apple's scale is much more difficult than being a startup and launching something on a weekend that isn't secure, is nerdy to use. Go to an Apple store and watch some of the classes people are taking. Many are still figuring out how to use their camera on their iPhone. Getting an agentic system into the OS will take a lot more thought than what OpenClaw or Hermes has put in yet, which are systems designed for early adopters/developers who know what they are doing. It makes Apple seem slow and not innovative. I saw the same inside Microsoft when I worked there. Hard to do innovative things when you have a billion users who are on a spectrum of grandmas to nerds. Then there is protection of their existing business models. I have a phone that has a completely agentic operating system on it, which takes away a lot of the business model of app stores and apps. Apple will take years to do such a thing, is my prediction. If you want such a thing (I do) then you gotta look elsewhere unfortunately. (It runs on Android since that OS lets developers do crazy things like that).

• 
  Angela Rodriguez (@Angel1994_) reported 25 minutes ago

  a down payment. I have never leased anything from T-Mobile or Apple—the iPhone was purchased alright at the Apple Store—never had the screen saver displayed on the illustrated iPhone 13.

• 
  Memories collection (@gunpeiyokoifan) reported 25 minutes ago

  Also "having to forcefully stop yourself from (over)sharing on a special interest" I'm so screwed, I once seen a coworker ask why his iPhone wasn't working and I really wanted to fix it, but that would seem creepy because I'm NOT at an Apple Store yet

• 
  sivat.eth (@0xSiva) reported 27 minutes ago

  @poonamjourno @AppleSupport @Apple I'll recommend visiting the nearest Official Apple Store (if available in your city) If not, reach out to their international customer support from Apple official support iOS app Apple official customer care is top notch and it's very likely, all your issues will be resolved

• 
  Georgi (@GotinGeorgiG) reported 28 minutes ago

  @seckincreatives @aandreug @framer But why's that a problem, see the Apple Store for instance - it's the absolutely same system, there are millions of apps, most of them are buried and nobody cares for them, let the market decide what works and why. We're in 2026 and marketing and product go hand in hand, there's no way around that, the old way was outdated, so they changed it, my templates are buried as well, but that's no reason to cry just work harder and adapt to what's new.

• 
  ಅನಂತ್ ಸುಬ್ಬಣ್ಣ (@AnanthSubbanna) reported 30 minutes ago

  @usmantweets_ I got the same problem with my iPhone 14 plus. Rear camera is not working. Unfortunately, as per the apple store, the service program is not going to be covered for my device even though my device is manufactured in Dec 2023. @AppleSupport @Apple pls help

• 
  Cameron Hogan (@thecameronhogan) reported 34 minutes ago

  Most customer service conversations were never actually about the problem. A surprising number happen for one reason. People are lonely. We have all felt the edge of this. A stretch of days without real connection… And suddenly the cashier, the barista, the receptionist, the person on the help line… Feel strangely important. In 2020, a grocery run became the highlight of the week. A few words with a stranger landed like a feast. We were not shopping. We were starving for contact. Now carry that same hunger into ordinary life. The answer is on Google. The fix takes thirty seconds. The issue is small enough to solve alone. And still… We call. We wait on hold. We drive there in person. Because the problem was never really the problem. The contact was. I saw this clearly standing in an Apple store one afternoon. A man frustrated that his seven-year-old phone was not as loud as it used to be. Around him… A dozen more carrying problems just as small. Tiny inconveniences held up like emergencies. Each one quietly purchasing a few minutes near another human being. Those were not technology problems. They were connection problems. People reaching for human contact… Using the only doorway that felt socially acceptable. A broken phone gives us permission to be cared for. Loneliness does not. And this is what happens when a need goes unmet for too long. It starts disguising itself. Not manipulation. Not selfishness. Just an unmet human need… Looking for the nearest warm signal the only way it knows how. And it usually lands on whoever is paid to stay patient. Service workers absorb this all day. Hours of other people's quiet loneliness… Arriving disguised as complaints they cannot actually solve. Because the real ache was never on the work order. Which means much of what we call customer service… Is not actually a customer service problem. It is loneliness… Quietly rerouted through the one interaction people could justify having. So the real fix was never better support. Or shorter wait times. Or more efficient systems. It is connection… That does not have to be manufactured. Because when people feel genuinely seen in everyday life… A thousand invented problems quietly disappear. Along with the weight they place on everyone paid to carry them.

• 
  白知白（科技与生活） (@qiqi_caijeff) reported 35 minutes ago

  @ShishirShelke1 The Apple Store in Taiwan looking like a giant MacBook from above is exactly the kind of detail-first design Apple is known for. Most companies would slap a logo on a box. Apple treats every retail touchpoint as a product design problem. This level of commitment to the brand experience is why Apple's retail stores generate more revenue per square foot than any other retailer in the world.

• 
  Adam Koszek (@wkoszek) reported 36 minutes ago

  It's interesting how Apple Store changed servicing - I can now use the Mac as my part is being shipped. Whoever did this (@tim_cook is it you? - thank you!) Next step: let people just run self-service, and when I come over, perhaps just scan some magic code of my screen and that's it to verify it's the same machine. And the step after next would be to have Apple folks inspect the laptop and suggest fixes under AppleCare. e.g.: you have keyboard marks on LCD - we'll fix it for you. Improvement after this one: just book appointments for fixes and do them just-in-time, almost like doctor visits. So I bring my Mac in 2:54pm, then the service starts at 3pm, and on 3:45pm or so I get a Mac with new battery etc. because all parts were already in that store waiting for me. No need of 4 day stay for a flu. I don't get why there's like 3-7 day wait time for a fix anything. Bettery is like a 10-30min job. Is it because people from half of California send computers to handful of stores? Can't it all be offloaded by having people further away from Apple Store mail computer via Fedex/UPS? Those boxes should go to some big fix center where 50 people can be fixing 50 Macs per hr. It could be perhaps 2-3 days to get computer back, so it'd be better/faster for folks further away. And it'd be amazing experience for folks close to stores.

• 
  Steve Jabs (@SteveJabs) reported 37 minutes ago

  @DisneyScoopGuy Honestly the hourly call center support dude (or dudette) doesn’t know **** all. Ask for a higher tier of support and that you’re willing to wait for a call back or go through email if need be. Also a good time to visit an Apple Store as someone there will have incentive to fix it for you and not just get you off the phone.

• 
  Shin (@Shinzophrenic) reported 38 minutes ago

  @BasadoBoah @cheribmb Yes. I have no issue with **** or Yuri. But alot of these people get mad over going to the apple store and finding apples. There is no canon Yuri or **** or any bait. The chinese government simply wont allow it even if hoyo wanted to.

• 
  Rafael Torres ᯅ (@mundoxrbrasil) reported 40 minutes ago

  @JonOrcera I’d recommend taking it to an Apple Store. Remote support usually isn’t very helpful with this kind of issue. This comes up fairly often on Reddit. Mine had wear on both the battery side and the Vision Pro connector, and Apple ended up replacing the cable. Now I’m just waiting for my next trip so I can use AppleCare for the front glass crack on my Vision Pro, even though it’s never been dropped. 🥹

• 
  JD'oh (@JDoh2983) reported 40 minutes ago

  I went straight from the curb to the Apple Store in Honolulu, because surely, I thought, Apple could help me. My phone was erased, and the attacker had switched on Activation Lock, the anti-theft feature that binds a device to its owner's Apple ID. The irony was total: the security designed to protect me from a thief was now the thief's tool for locking me out of my own phone. I could not unlock the device in my own hand. Neither could Apple. At the Genius Bar, with my original purchase receipt and a stack of government IDs on the counter, the technicians told me there was nothing they could do. Their best advice was to buy a new phone. Standing right there at the Genius Bar, I made my first call for help, to a friend who works in private security. That was the person who told me, in plain and practical terms, how to start locking everything down, and much of what my wife and I did over the next several days came from that first call. I left the store and went to my cousin's house. Neither of us had the first idea where to begin unwinding this, and we sat there together, two grown men, feeling helpless. It was no longer only about money, though the money went that night too. The person who held my account also held more than 100,000 family photographs, my notes, my data, every password saved in my Apple keychain, my entire iMessage history, and, worst of all, the ability to receive the text-message verification codes sent to my own number, the codes that guard everything else. In one app, the thief sold the investments I held there to raise cash, then reached my wife directly, sending her a payment request that looked to her like it came from me. She was careful and declined the first requests. A later one, appearing to be from me, drew thousands of dollars out of her before she understood that her own husband was not the one asking. Then they drained the rest. Overnight, from Los Angeles, my accounts bled out through a string of Walgreens drugstores, an Arco gas station, and a single charge of thousands of dollars at a Staples, the signature of a gift-card cash-out. Orders were delivered by a food-delivery app to a Los Angeles address I had never heard of. My PayPal was accessed. Two credit applications were filed in my name. When I tried to freeze one account in the middle of the night, I found its support line ran only on East Coast business hours. It was closed. The thief had the whole night, and used it. When the tally settled, several thousand dollars was gone, and only a small fraction has come back. I expected the theft to end when the money did. It did not. Three days later, on June 28, the intruder reached back into the account and erased my smartwatch, off my wrist, in real time. They were still there. And Apple, it turned out, could not simply give the account back. To prove that I was me, Apple's own recovery process required the very thing the thief controlled since they held the trusted number. Then the calls started, a wave of them from that same number ending in 67, a caller posing as an Apple supervisor and riding the spoofed line. After they take everything, they call you, and they sound exactly like the people you are most desperate to trust. And the fraud has not stopped. In the weeks since, the thief has kept opening cryptocurrency accounts in my name, one after another, using the identity he took to move money through channels that are hard to trace and harder to undo. The police, when I met them at my cousin's house, could do almost nothing but take a report. For guidance on the crime itself, I reached out to an old college classmate who is now an FBI agent. He confirmed that the number had been spoofed, walked me through what to document and whom to contact, and steadied me when I needed it.

• 
  0xSuhar (@suhar_ceo) reported 42 minutes ago

  ok so I just saw the most unhinged tech setup and I need to talk about it someone stacked like 50+ Mac Minis on a shelf. yellow shelf. looks like a construction site met an Apple Store. and honestly?? this is lowkey genius and I'm mad nobody told me sooner because here's the ***** secret the M-series Mac Mini might be the best value compute unit on the market right now. per watt, per dollar, per cubic inch of space. it destroys traditional server hardware in efficiency. it just doesn't LOOK like serious infrastructure so people dismiss it but some guy in a random office somewhere said you know what, I don't need a $400k rack from Dell. I need 60 of these bad boys, some ethernet, and a dream. and now he has a build/test pipeline that probably runs faster than your company's entire cloud setup no loud fans. no special power requirements. no "enterprise support contract" where someone charges you $800 to restart a service. just apples. wall to wall apples. the chair sitting lonely in the corner of the shot is sending me. someone WORKS there. they just sit next to the apple army every day and think nothing of it we are not the same #ai #macmini #macmini4

• 
  kiwi. 📍chi | PPi (@KiuiAirica) reported 43 minutes ago

  my fav coffee shop on Broadway is down the street from the freaky Apple Store theater and I kinda wanna go in there just to cringe

• 
  robyn (@robyn90695219) reported 45 minutes ago

  @Escargot4U @0x_Mattt The GME e-commerce issue was with regulation. Remember Gary Gendler was in charge at the time and heavy issues with the Apple Store. He was smart to scrub it back then. I think you’ll like Ryan. This guy picks up the phone and calls customers personally all the time.

• 
  Tim Jarrell of PWUnlimited (@TimmyBuddy) reported 46 minutes ago

  @LoNe_eXiLe @Damion69122310 If your issue is being locked in to only 1 store then why are people not complaining about mobile gaming and being locked in to either the Apple Store or Google Play only? No one complains about that.

• 
  ᴛᴀʏʟᴏʀ ꩜ (@silvertongues28) reported 46 minutes ago

  A week after getting my 17 I went into AT&T with this issue and he said “Yeah it’s happening a lot. We’re not sure what to do. You can try going to Apple” and then the Apple Store near me requires an appointment and it said it could be up to $80 to see someone so I said nvm🙃

• 
  jammington bear (@_Jamesy_T_) reported 48 minutes ago

  Maybe this wouldn’t be such a problem if your Tardis didn’t look like a damn Apple Store

• 
  Lucas (@Lucas62949380) reported 51 minutes ago

  Download your session application on apple store or play store so we have more secret and secure chat there on any account hack you’re down for bro My Session Id 05fe0ad0eaef801c18da5485f2148265d7530ab81b176ffa87fb1995dcd3c24074

• 
  L (@benghazi_ebooks) reported 52 minutes ago

  Can’t find it because the search function is broken but I am thinking about the email exchange in the Epstein files involving Barak and Koren discussing headphones being returned at a specific Apple store location in NYC. Which was obviously coded talk about moving something

• 
  Gautham (@gssp4167) reported 54 minutes ago

  @MFIndiaGyan @AppleSupport @Apple Went to apple store bro…they said software issue and reinstalled OS…when in store I didn’t get the green line….after coming home it came back…have to go there again tomorrow 🫠

• 
  annastayziaa finance (@annastayziaafi) reported 57 minutes ago

  I got my laptop back (FINALLY)….but it has a new problem with a ringing sound when the fan is working, so I have to take it back to the Apple Store. 🫠….. this time I’ll take it to a different Apple Store to repair