Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Website Down (38%)
• Sign in (35%)
• Errors (27%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Ciudad López Mateos	Sign in	14 days ago
Quito	Website Down	28 days ago
Guayaquil	Sign in	28 days ago
New York City	Sign in	29 days ago
Malibu	Website Down	1 month ago
Houston	Errors	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BitcoinRomeo (@DogeRomeo) reported 2 minutes ago

  So I updated my Apple IPhone a few days ago and today I get a message “No sim”. I take it into an Apple Store and they tell me to fix it it’ll cost me 500 dollars, so what I do? Just get a new IPhone. I should have listened to people who say never update your iPhone, but how can I not! #Apple

• 
  Kamil Uğraş Türkoğlu (@kuturkoglu) reported 2 minutes ago

  I’m in Turkey and I’ve been buying from the Apple Store for years without any delivery issues. I placed an order on May 1st. UPS later claimed my address was incomplete. The problem is: my Apple account address is fully detailed, and previous Apple orders were successfully delivered to the exact same address. I called Apple Support and was told they would handle it. Shortly after, I received emails telling me to contact UPS myself. As a customer, my responsibility is to place the order and pay for it — which I already did. Why am I expected to manage Apple’s shipping operation? Today I called Apple Support again, and during the conversation the call was either disconnected or ended by the representative. This is not the “premium customer experience” Apple promotes. Right now, it feels like the customer is simply being left in the middle of the problem. @Apple @AppleSupport

• 
  Nimshi Nimshi (@NimshiNimshi1) reported 6 minutes ago

  @Airtel_Presence Issue finally resolved, but only after visiting 9 Airtel stores and the Apple Store multiple times. Some Airtel staff said no LAN, some said server issue, others blamed Apple. Apple said it was Airtel’s issue. Airtel finally accepted it was their issue and fixed @airtelindia

• 
  Jen! 🐭 (COMMS OPEN) (@jengleeart) reported 8 minutes ago

  @Absorbantsy That’s what happened to my first one :( the current one connects to my neighbours iPad just fine, just not mine for some dumb reason. I don’t live near any Apple Store so I’m relying on phone support and it’s been painfully slow 😭 slowly resenting apple tbh

• 
  Ecrir Twy'Lar (EVE Online) Broven/Dunnir (WoW) (@twylarecrir) reported 11 minutes ago

  Hey @Apple, fix you account recovery system. It doesn't work. Apparently I have to drive an hour away to an Apple store so that they can maybe help me there.

• 
  MOHAMMED (@MOHAMMEDolts) reported 13 minutes ago

  @AppStore There is a problem with the Apple Store.

• 
  J🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@oPIXIEo) reported 14 minutes ago

  Also worth noting — I live around 20 miles away from the @Apple Store Edinburgh. This isn’t something I can just “pop in” to fix. Each visit means time, travel, and disruption — all for an issue that still hasn’t been resolved.

• 
  Elaine ClosEUre 🕷️ 🇪🇺 (@MrsBlinkle) reported 18 minutes ago

  @HWarlow Could you manage a ‘zoom’ call if that would sort anything? They are more trouble than they’re worth in my opinion. I wonder if any Age related charities might be able to help or an Apple Store where they have lots of young people who sort out your IT for free & do lessons!

• 
  Ray Lin (@RayLin) reported 18 minutes ago

  every time a new popular thing drops and its always a BATTLE to buy it, is when i realize how good apple has streamlined the whole preorder pipeline. yeah sometimes the apple store takes 15 extra minutes before they take off the loading screen but ive never had issues checking out. thanks @tim_cook

• 
  Famous14u (@famous14u) reported 23 minutes ago

  iPhone keeps freezing after restarting. Won't allow me to input passcode to start phone after turning it on. Wondering if I should go to Apple store. They want me to buy storage. I'm protesting. Hate when this happens. Battery at 100% now I need to let battery drain to shut down.

• 
  eagle_wizard (@eagle_wizardry) reported 25 minutes ago

  @ashen_one @ashen_one How did you ship it so fast when Apple Store has such a slow app review process?

• 
  🧃⁷ ⦿☰☲ #ARIRANG (@luvnamgis) reported 25 minutes ago

  @aureliaov it also only completely died on me when i got to the apple store so i managed to use my phone to travel on the metro😭😭😭 the boragods were truly smiling down on me cos i would’ve cried if i lost all my photos and videos from yday!!!

• 
  Justin Dean 🇺🇸 (@JustinJDean) reported 26 minutes ago

  iPhone pops up and says the battery capacity is under 70% and to click here to replace the battery for free. I click and make an appointment for 6:30pm. I drive an hour to the Apple Store and after sitting with the Apple “Genius” for 30 minutes while he enters my info, he informs me that they don’t have time to replace the battery before they close at 8pm, and that I can return tomorrow morning. I feel like I’m in Seinfeld episode. “You know how to take the reservation. Keeping the reservation is the problem”

• 
  𝒢𝑒𝓁 ❣️ (@LttleGel) reported 28 minutes ago

  @WallStreetApes Towson is about an hour from me. Move this Apple Store up a little into PA. You won’t have issues here. We only have one in this side of the state anyway.

• 
  DJ 🦄 🌈 🌈 🇺🇸 🇺🇸 (@entropybox) reported 28 minutes ago

  @DoubleleiT @lena__lorena I just shared this: Techie head here. I've set up over 50 iPhone + iPads. iPhones have great security. There are no security issues whatsoever if you use the clean Erase + Reset the iPhone before using. You can even bring it into the Apple Store and they can inspect it and do it for you. Also, I have never heard of any hardware spy trackers installed on an iPhone. In researching, none has come up. So you guys don't have to worry. Also, I've seen many fans have gifted artists with iPhone and iPads. There has been no news reports of security issues from the phone and tech gifts. If there were any issues, it would be reported by now. The fan seem very sweet and thoughtful. Grateful to her for being a generous fan for Lena and Miu.

• 
  Frank Gagliardi (@gagliarf) reported 30 minutes ago

  > Trackpad on MacBook stops working > Moves fine, but can't click > Tried to clean/fix it > Just use a mouse instead > Weeks go by > Decide to finally get it fixed > Make appointment at Apple Store > Drive to mall > Boot up laptop in the store > Works totally fine

• 
  hakkamole (@rosdriah) reported 34 minutes ago

  @Spicxer It’s blatant media manipulation, and anti worker sentiment. But because the surrounding counties dislike the city and black, Latino and other ethnic groups they will latch onto the “crime” when it’s historically down, you know how hard it is to steal from the Apple Store?

• 
  ᴮᴱc⁷🪭☆˚⟡˖ ࣪ still with bts (@sunshinehope613) reported 36 minutes ago

  I JUST MET AN ATINY IN THE WILD FOR THE FIRST TIME EVER AT THE APPLE STORE!!!!! IVE BEEN HAVING ISSUES WITH MY AUDIO, so when I went, the guy turned on my phone and ofc ateez was the wallpaper and he said “oh youre an atiny?” AND I LEGIT STARTED FREAKING OUT AND HE JUST STAREDXHS

• 
  Uncle Emeka || YANKEE GADGETS .ng (@yankeeplug_) reported 36 minutes ago

  This can happen to a brand new iPhone you bought from Apple Store. This is the battery flex issue

• 
  🧃⁷ ⦿☰☲ #ARIRANG (@luvnamgis) reported 37 minutes ago

  @aureliaov omg being unable to type i only reset it bc i had to go to the apple store for a battery issue***

• 
  RealHausofPaine (@RealHausofPaine) reported 41 minutes ago

  @WallStreetApes I live in Towson, MD. Youth mobs and crime has increased. But there’s a deeper issue. The journalist fails to report, that employees at the Apple Store decided to unionize. The ONLY store in the nation. It failed.

• 
  Caleb Hull (@CalebJHull) reported 42 minutes ago

  The Apple store used to be all nerds that could fix any problem you could ever have in a heartbeat. What happened? It’s all clueless retail employees now.

• 
  Melox (@MeloxJourney) reported 45 minutes ago

  @athcanft Will wait :) quick question how do you create ur apple store screenshots ? That’s my biggest problem do you have an fast solution … I want to submit an app to the store

• 
  elev8tor guy (@Elev8torG68249) reported 47 minutes ago

  @DecodingPoliti2 @nypost Yup. The finger is pointed at everyone but the true problem. They blame the union for the apple store leaving. They blame Amazon on the mall closing. They blame white people for their neighborhoods and personal residence being in shambles. Everyone else. Its our fault

• 
  Kangaroo22 (@KangaSloth) reported 48 minutes ago

  @lanche @Apple There's a glitch for the 13 & 14 where your phone will j completely brick , screen off, & the only repair to to get a replacement at the Apple store where they charge u for any unrelated damage 😭😭

• 
  Cory Schulz (@cory_schulz_) reported 49 minutes ago

  @tekbog paying $100 every 2-3 years to replace a battery at an Apple store is not a serious issue. I would be much more concerned about how it would affect the water resistance of the phone if I were to change the battery myself and not have the glue or seals line up properly

• 
  james williams (@jamesandamerica) reported 56 minutes ago

  went to the apple store today because my i phone is slow. the man said to clear my cash. i told him i don’t carry cash for safety reasons. he said that’s not what he meant but i think it is.

• 
  Jose Rivas (@joserivsm) reported 57 minutes ago

  @ugogofx This sounds slower than my brother's 8GB M1 Pro, I would wipe the OS and try to use it or take it to an apple store. I even keep VMs running on my 24 GB M4 pro mac mini and I've never felt it slow, or being close to running out of RAM.

• 
  Anil Kumar Rathee (@anilkrathee) reported 58 minutes ago

  Working on android play store (around 77 Mb taken plus data-consumption), not available on Microsoft /Apple store. That is sad. Printing is problem sir ji (@ECISVEEP)

• 
  Anil Kumar Rathee (@anilkrathee) reported 58 minutes ago

  Working on android play store (around 77 Mb taken plus data-consumption), not available on Microsoft /apple store. That is sad. Printing is problem sir ji (@ECISVEEP)