Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (43%)
• Sign in (29%)
• Website Down (29%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Billy-Montigny	Sign in	4 days ago
Nantes	Website Down	1 month ago
Capitólio	Errors	1 month ago
Adelaide	Errors	1 month ago
Ahmedabad	Sign in	1 month ago
Ahmedabad	Website Down	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Orian Holliday (@AvailableLite9) reported 3 minutes ago

  @MAGA_X_Times @udreams30 Yep. THAT’S the scam I expected from these ‘gift cards’. No accountability. No recourse. Just a chorus of “not our responsibility” and the theft of your cash. The scam is that thieves take many cards from the store’s rack to their ‘shop’… and carefully open them to steal the alphanumeric code inside. Then, they carefully put the ‘package’ back together, replace them on the store’s display rack and, wait for someone to load money on the card. Then they immediately load that balance into THEIR ‘account’ using the stolen code. Started with Apple Store cards then spread to all of them. There is NO SECURITY on these things. Whoever uses the code first… gets the cash. Merchants couldn’t care less. They get the money no matter what. So, there is ZERO motivation for them to fix the problem as addressing it would necessarily require them to ADMIT there IS a problem. So… the whole gift card thing is a scam from every angle. Unless you can purchase the card DIRECTLY at the actual merchant and verify the balance before leaving the store, your ‘gift’ will likely disappear before the recipient can use it. Even with these precautions, the cards cannot be left where just anyone can access them. They should be dispensed by a managerial type. It’s the only way.

• 
  T ✿ (@tbeenbrazyyy) reported 4 minutes ago

  locked myself out my phone and have to go to Apple Store tomorrow 2 fix it. so i can't see any of my tele messages :( ill get back to everyone tomorrow

• 
  mkb (@mkbraudaway) reported 7 minutes ago

  @FloreFlos Smart move. I had an issue w/cell service. Went to get it resolved & the employee literally referred me to the Apple Store to fix an issue THEY created. 🤯I went back on a diff day & told the manager. Said I was in cust serv for a very long time & I was mortified. He was too.

• 
  i think (@kutaiuranium) reported 9 minutes ago

  going to the apple store and asking if they can fix my leapfrog

• 
  O͜͡l͜͡o͜͡l͜͡a͜͡d͜͡e (@OnlyOloladeMi) reported 10 minutes ago

  @ogidioluautos Or you can login your x account on the phone that purchase with their Apple store or play store

• 
  Trajen (@trajen) reported 14 minutes ago

  @VicVijayakumar You still have to pay full price for the replacement until the broken iPhone is shipped back. I think it’s more economical to go to an Apple Store and pay $99 for a swap.

• 
  Angela Rodriguez (@Angel1994_) reported 18 minutes ago

  a down payment. I have never leased anything from T-Mobile or Apple—the iPhone was purchased alright at the Apple Store—never had the screen saver displayed on the illustrated iPhone 13.

• 
  kiwi. 📍chi | PPi (@KiuiAirica) reported 20 minutes ago

  my fav coffee shop on Broadway is down the street from the freaky Apple Store theater and I kinda wanna go in there just to cringe

• 
  Michael Pepper (@M1CHAEL_PEPPER) reported 28 minutes ago

  @_TheJasonC Let’s not forget the trust factor. I’ve seen plenty of stories about the poor customer service with Samsung. I’ve experienced it myself with issues with trade ins. They’ve tried to tell me I didn’t send in a device in the condition I said it was. The minute I mentioned having photos and videos of the condition and me packing it up, all of a sudden, they weren’t going to try to issue a charge back to me anymore. That happened a few times. Then, there’s the turn around for repairs. I’ve had a few things repaired by Apple and they’ve had them back to me within a few days. Shipped out on Monday and back to me by Wednesday. I’ve seen people have Samsung take weeks to months. Also, the ability to easily message with Apple support through iMessage. There’s trust that if you have an issue, you will be able to get ahold of someone and they’ll do their best to help you if they can. Yes, there can be the occasional poor support, but it’s far less often than the numbers I’ve seen with issues with Samsung. Google has their issues as well. My sister had an issue with her Pixel 6 Pro. They replaced it 4 times before she got so frustrated that she ended up just buying the 9 Pro XL. Neither Google nor Verizon seemed to understand the importance of keeping the customer happy. She was close to getting an iPhone and switching carriers. She’s been a Pixel user since the first Pixel. Apple is about not only the ecosystem but their post sales support and how they stand behind their products. Things like, if I switch from individual services to Apple One, they’ll refund the unused days prorated. Things like, when I had some dead pixels form on a MacBook Pro Display, I took it into the Apple Store, they ran some test and while they were doing those tests, they had things my son could do so he wasn’t bored and as a parent that is significant. He played some games on an iPad and watched something on the Apple TV. I’ve not once walked into an Apple Store and been ignored. But, I’ve tried to get help from Samsung reps inside a Best Buy and it was like I was asking a lot of them. It’s about training of their staff and how their employees treat the customers. I’ve never felt rushed either. I was picking up an iPhone, last year and did a trade in and they let me make sure everything was transferring over and made sure I didn’t need anything while my apps and settings transferred over and my carrier service moved over. The store closed and they let us finish up what we were doing while they did their closing duties. When we left, then had a bag with candy that each of us (my wife, son and I) got to take some. It was around some holiday. For me, it’s like being part of a family or big friend group. It comes down to how often have I been frustrated vs how often have I been very pleased with my experience and even had someone go above and beyond what I expected. Those experiences create loyalty.

• 
  Will Bowen (@Choomytv) reported 29 minutes ago

  @pcgamer Ill buy a @Apple Mac Computer it lasts long, @Dell sucks every company i’ve worked for or owned last 2 years and start having problems and become unreliable. Apple i can take it to a Apple store sometimes a same day or next day its fixed, Dell you have to ship that back i’m the mail for weeks, and it still has problems even after Dell says it’s been fixed. 🚮

• 
  𝓑𝓚 🇮🇳 (@incognitobk) reported 31 minutes ago

  @AppleSupport got a shocker of my life with Mac Book Air going blank. After visiting Apple Store Noida and initial inspection the laptop was found in good condition and looked like there was a problem with the logic board. Under Apple care mail was sent that zero cost is leviabl

• 
  Adam Koszek (@wkoszek) reported 31 minutes ago

  It's interesting how Apple Store changed servicing - I can now use the Mac as my part is being shipped. Whoever did this (@tim_cook is it you? - thank you!) Next step: let people just run self-service, and when I come over, perhaps just scan some magic code of my screen and that's it to verify it's the same machine. And the step after next would be to have Apple folks inspect the laptop and suggest fixes under AppleCare. e.g.: you have keyboard marks on LCD - we'll fix it for you. Improvement after this one: just book appointments for fixes and do them just-in-time, almost like doctor visits. So I bring my Mac in 2:54pm, then the service starts at 3pm, and on 3:45pm or so I get a Mac with new battery etc. because all parts were already in that store waiting for me. No need of 4 day stay for a flu. I don't get why there's like 3-7 day wait time for a fix anything. Bettery is like a 10-30min job. Is it because people from half of California send computers to handful of stores? Can't it all be offloaded by having people further away from Apple Store mail computer via Fedex/UPS? Those boxes should go to some big fix center where 50 people can be fixing 50 Macs per hr. It could be perhaps 2-3 days to get computer back, so it'd be better/faster for folks further away. And it'd be amazing experience for folks close to stores.

• 
  Niman (@OlaminiranA) reported 35 minutes ago

  @UBAGroup UBA mobile banking app has suddenly crashed for the past 1 week, and the poported app upgrade is not available for users to update on apple store and it's very concerning at the moment. UBA pls help fix this, it's frustrating and very inconvenient.

• 
  NeilT (@Exogynous) reported 36 minutes ago

  @jwblackwell Anyone with any sense has now switched off system updates on their mobile. This will cause significant issues with viruses. Also it could totally tank the new phone market as people realise they are buying crippled phones. Meanwhile direct sales of China phones without crippleware will be rife. Samsung, Google and Apple will be badly damaged. It might even see the advent of Harmony OS taking off where it has been restricted for so long. If having access to the Google or Apple store means the government controlling your life, a whole generation of users will abandon the status quo.

• 
  sun 𓆩♡𓆪 (@theodysseis) reported 38 minutes ago

  the apple store cannot fix it (i think it’s my phone) pointed frustration. then a sedated acceptance washes over me………

• 
  Josh (@jjpcodes) reported 40 minutes ago

  @thekitze shoot your mac with a gun every night at 10pm. tomorrow morning go to the apple store, buy a new mac, ssh into a server, bam done. more seriously what about MDM that locks down your device enough so that you can't change the relevant settings; and the only person with access to the MDM after initial setup is someone who is not you and not bribable by you?

• 
  Fandom Pulse (@fandompulse) reported 41 minutes ago

  Star Trek writer Peter David on why he hated Star Trek: Discovery: "I have no idea what any of it looks like. Every single scene was apparently filmed in a power outage. The sets are dark, the costumes are dark, everything is so dámņëd dark. I mean, yes, people said that the new Enterprise in the Abrams film looked like an Apple store, but at least you could see it. I can’t see crap in ST:D. " Is this a common problem with modern tv shows?

• 
  Ryder (@RyderShoots) reported 43 minutes ago

  I’m in a random city at an Apple Store to fix my laptop and they’re hosting a class for elders on how to take photos on their iPhone 🥲

• 
  Olivia Chowdhury (@Oliviacoder1) reported 44 minutes ago

  A guy walked into an Apple Store to buy a MacBook Air. He walked out having spent $2,100 on a $999 laptop. He thought he made smart choices the whole time. His brother in law, who worked Apple retail for 9 years, watched the receipt and just shook his head. In the parking lot he said: "You didn't buy a laptop today. You bought seven upsells wrapped around a laptop. The storage tier. The AppleCare pitch. The trade in number. The 'while you're here' accessories. None of it is random. Every rep is trained to hit those seven moments in that order." He broke down 9 tricks Apple retail uses and the counter move for each one. Two months later the brother bought his own MacBook using the playbook. Same store. Same model. $760 less. Here's everything he said.

• 
  Alvin (@Alvin1492840) reported 48 minutes ago

  Swap 2: The $50 Apple Store screen protector installation replaced with an $8 Amazon 3-pack. He'd walked into the Apple Store 3 times across 3 iPhones and paid for their screen protector installation. $50 each time. An employee cleaned the screen, applied the protector using an alignment tool, and pressed out the bubbles. Total time: 4 minutes. The repair tech told him the screen protector Apple installs is 9H tempered glass. The same 9H tempered glass that sells in 3-packs on Amazon for $8. The "H" rating refers to the Mohs hardness scale. 9H is the industry standard for every screen protector on the market Apple's, Zagg's, Spigen's, and the unbranded Amazon listing. Same hardness. Same thickness. Same oleophobic coating. The Amazon 3-packs include the same alignment frame Apple uses in-store. Place it on the phone. Drop the protector. Press down. The frame guarantees perfect alignment. No skill required. No Apple Store appointment required. He'd paid $150 across 3 phones for a product that costs $2.67 per unit on Amazon with the same installation tool included free. Saved: $42.

• 
  GoymResistanceAlliance (@GoymResistance) reported 48 minutes ago

  @durov Pavel....Apple store and Google App keeps shadow banning many good channels on Telegram. Any chance to fix that?

• 
  a!v¡n is on BlueSky (@enthusmiasma) reported 49 minutes ago

  CORRECTION: There is a written review on the Apple Store, and it is, of course, negative. (Tried to fix the post but Elon did something screwy.) #arpx #arnews #snap

• 
  ChihuahuaLinda (@ChihuahuaLinda) reported 50 minutes ago

  @fiago7 Turning it into an Apple store is better than tearing it down!

• 
  STAN ❄️ (@stan_but_stanny) reported 51 minutes ago

  @luxuria424 Scammed from the official Apple Store? I don’t think so. And just because your experience is different doesn’t mean that others is the same as yours. Many players have problems with Wuthering waves on high end devices.

• 
  Big G (@Fergy_MUFC) reported 52 minutes ago

  Really don’t know what’s up with these workers at Apple Store in bay plaza. It’s like everybody have attitude. Yall think I want to be here!! As 3 times in 4 months having problems with my AirPods

• 
  ᴛᴀʏʟᴏʀ ꩜ (@silvertongues28) reported 54 minutes ago

  A week after getting my 17 I went into AT&T with this issue and he said “Yeah it’s happening a lot. We’re not sure what to do. You can try going to Apple” and then the Apple Store near me requires an appointment and it said it could be up to $80 to see someone so I said nvm🙃

• 
  Aurora Kosmik 🐏 ✨Vtuber ✨ 🐏 (@aurora_kosmik) reported 55 minutes ago

  @LottieStarshot Its slow but its starting to hit on apple store too

• 
  Giles Van Gruisen (@gilesvangruisen) reported 55 minutes ago

  One time my friend complained about his laptop not working, said he was about to go out to the Apple Store and buy a replacement. I fixed it by deleting about 100gb of hidden Garmin files

• 
  Eve Fain, BSN MPH, EXPERT: PATIENT EDUCATION (@espacetimeNOT) reported 56 minutes ago

  @nikitabier @Austen JUST KNOW I UNDERSTAND server side concepts. I helped build telephone/wireless/internet side of life. Yes, I am THAT OLD.... if concepts are confusing I will put in correct order. hang in there. Apple Store very helpful to me today. X app on iPad made error

• 
  Vadim (@VadimStrizheus) reported 57 minutes ago

  @foundparzival web app links work rn Maybe Apple Store issue