Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Website Down (43%)
• Sign in (36%)
• Errors (21%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Iztacalco	Website Down	3 days ago
Brisbane	Website Down	3 days ago
Salisbury	Website Down	3 days ago
Guayaquil	Sign in	7 days ago
Ambato	Errors	19 days ago
Ituiutaba	Website Down	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bishal Nandi (@LearnWithBishal) reported 4 minutes ago

  WHAT THESE DIAGNOSTICS CAN TELL YOU Before you spend money on a repair, you can find out: • If your battery is genuinely worn out, or still healthy • If touch-screen issues are hardware-related and not just a software glitch • If your microphone, speakers, or sensors are starting to fail • If poor signal is caused by your iPhone or your carrier's network • If key parts have been replaced or the device was previously opened The difference? You walk into the Apple Store knowing what's wrong instead of guessing. Knowledge is expensive only when you don't have it.

• 
  Footballgerald (@football_gerald) reported 5 minutes ago

  @AdrianDittmann I broke my phone a few months ago and went to the Apple Store to get it fixed. It was in a very bad shape. The casing was dented and the screen didn’t work at all. He’ll, the screen fell off. It took 2 hrs for them for fix. And that thing looked good as new. I know what he saying

• 
  William Rutherford (@WDRutherfordII) reported 6 minutes ago

  @AppleSupport need massive help fixing an error from Apple Store…your people simply told me to contact legal? They were rude, and I will if this is the only way…but this just seems like bad business…

• 
  Maaz jr 🦅 (@maazscript) reported 6 minutes ago

  A little different from what I usually do👨🏾‍💻 After deploying the apps to both the Play Store and Apple Store, and while waiting for the frontend production team to catch up with me, I decided to spend some time on the other side of development. Currently testing the web application, going through reported bugs, validating fixes, reporting new issues, creating and assigning Jira tickets to engineers, and following up to make sure everything gets resolved properly. Not just building anymore… making sure what we build actually works. 🦅

• 
  canid (@dilfboner) reported 7 minutes ago

  [getting down on one knee and revealing an engagement ring] will you be the apple store to my gay little monkey

• 
  Marcus Anthony (@MarcusAnthony) reported 9 minutes ago

  @ParkerOrtolani Once battery health goes down below 80%, you can take your iPad Pro into the Apple Store to get the battery replaced.

• 
  kasper (@casper_calls) reported 12 minutes ago

  Detroit believed a viable electric car was impossible. Elon Musk believed Tesla had to prove the industry wrong. This clip is from 2007, when Tesla was still imagining service centers that felt closer to an Apple Store than a traditional dealership. The larger goal was not simply to sell Roadsters. Musk wanted Tesla to become evidence. The technology could work. People would buy it. Electric cars could be desirable instead of feeling like a compromise. He also explains why selling Tesla to an established automaker would have slowed the mission down. Incumbents usually ask whether a strange new product fits the existing business. Startups can ask whether the existing business deserves to survive.

• 
  Rey Nemaattori (@ReyNemaattori) reported 13 minutes ago

  @UttarandhraPlus @sanpellyenjoyer Blacks looted, you mean: blacks looted the apple store. And you're right, the problem isnt cultural, its genetic.

• 
  HansFritz (@Max85690) reported 16 minutes ago

  @Rezor_Official I downloaded the app from the Apple Store and it’s not working properly. When is the app going to be working on iOS?

• 
  Jack (@jackcoder0) reported 16 minutes ago

  6. Free data transfer and setup the service most buyers decline and then struggle alone. When you buy a new iPhone, iPad, or Mac at the Apple Store: the staff will transfer your data from your old device, set up the new one, and walk you through the key features. Free. Most customers say "no thanks, I'll set it up at home" then spend 3 hours figuring out data transfer, re-downloading apps, re-entering passwords, and troubleshooting iCloud sync issues. The Apple Store setup takes 20-30 minutes. They do it while you browse. They transfer contacts, photos, apps, and settings from your old device. They pair your Apple Watch. They configure Face ID. They verify iCloud backup. For seniors and less tech-savvy buyers: the in-store setup eliminates the most frustrating part of a new device. You walk in with an old phone. You walk out with a new phone fully set up, fully loaded, fully working. For Mac buyers: the staff transfers files, settings, and applications from your old Mac to the new one using Migration Assistant. Everything transfers. Even your desktop wallpaper.

• 
  Kris Puckett (@krispuckett) reported 20 minutes ago

  There were two reasons I did this: 1. MOST IMPORTANT was an audit of the screens without being distracted. I wanted to just sit and stare at each one then write down my thoughts on how to make them better. Then pass that back to Claude Code easily. 2. Easy access to Apple Store/web assets.

• 
  NARFE National Headquarters (@narfehq) reported 21 minutes ago

  @WhovaSupport Download the Whova app from the Apple Store or Google Play. If you are registered for FEDcon26, sign in using the same email address you used. Once you sign in, the conference will automatically appear in your account!

• 
  αzυnყαn ꒱ (@adowaable) reported 22 minutes ago

  @rinniimii i mean it didnt matter much to me cus i only used my phone when i went to school though. at home i used my ipad pro 24/7, if i was going anywhere else i just had no phone LOL it became a problem once my ipad suddenly stopped working and i only had that phone as a backup… hence why i had to upgrade :’3 BUT a few months later my ipad is up and working randomly again! right before i was gonna take it to the apple store too LOL, so W all around

• 
  star (@therealdoie) reported 28 minutes ago

  why am i having so much issues changing my apple store location im gonna jumppppp

• 
  rohan sogani (@rohansogani) reported 28 minutes ago

  @tibor_tee Although I have subscribed to grok bot, I have not been able to use it due to certain technical glitches. I subscribed to it through my iPhone Apple Store in India, as there were certain issues while subscribing through the website. Still no response from your team. Please look into it. I am so excited to use clawdbot but am not able to do it, writing from India.

• 
  Ryoko Panic 😱🐦‍⬛ (@RyokoPanic) reported 36 minutes ago

  @bunburyoudoujp Yea im american, and i was raised there and in japan. Wheres the problem. I downloaded x on an american iphone that i bought in america and took the phone to japan, why would i make another apple account? you cant merge them, are you daft? Lose 15 years of movies, apps and music just to have a japanese iphone? there is literally no point. Or did you not also know that if i had purchased an iphone at the shinjuku apple store last month, id still be logging into my american account ive had for 25 years which would open the North American app store because thats where my bank is based, and it would say... connected via north american app store. And since I have netflix and multiple other american services i need a... vpn connected to america, so making this account isnt very hard when you have 2 phone numbers 2 banks and a vpn and and iphone from japan or america LMFAO. Yawl dont even know that that feature was just put there to confuse you idiots evenmore, lull you into a false sense of security that you know who youre talking to. Make you think theres transparency here and you arent talking to some op. Anyways lol "I HAVE PR" stomp stomp stomp. congrats, your fees are still up there and it still has to be renewed which allllllllways means you could be on the chopping block each and every year. And with the way things are going, maybe next year. You didnt naturalize, you made the poor choice of going PR. Youre vulnerable

• 
  Ibrahim Kwajaffa (@ibrahimkwajaf) reported 37 minutes ago

  @Hassaan_Shehu @DStvNg @InterswitchGRP Download mydstvapp on play store or apple store. Use it to clear E16 error.

• 
  ZoneCrypto (@_ZoneCrypto_) reported 39 minutes ago

  📰 News of the day — August 16, 2026: ✦ DefiLlama has postponed its mobile app launch due to phishing apps on the Apple Store: DefiLlama's founder revealed that the company delayed its mobile app release while addressing the issue of phishing apps impersonating it on the Apple App Store. After documenting a fraudulent app draining funds from a crypto wallet, Apple promptly removed it. The founder emphasized the importance of ensuring all fake apps were eliminated to protect users from scams before the official launch of DefiLlama's app.

• 
  John Strom (@JohnStrom64) reported 42 minutes ago

  @ValerieAnne1970 Yep. My iPhone 11 suddenly started having issues typing messages. Never damaged or wet. Just one day, started acting up. I took it into an Apple Store and was told that it would cost more to ‘fix’ it than to get a new one and they wouldn’t guarantee they could even fix it.

• 
  Theron (@theron_chase) reported 42 minutes ago

  None of this requires spending $249 on a new pair right away. It's three things: check real charging habits, turn off features you don't need, and ask about the $49–$69 official battery replacement before assuming a full replacement is the only option. Go check your AirPods settings right now. If this was useful, RT the first tweet so someone else saves $200 before their next Apple Store visit. And if you've got a specific AirPods battery or connection question, reply and I'll help you track it down.

• 
  Rickey 17 (@RickeySmiffDoe) reported 43 minutes ago

  @YungVersaceLord theres no need to ban it, if the issue doesnt exist. thats like me going to an Apple store and banning Androids from being sold. you dont have to ban something thats not already happening in your midst.

• 
  Kyba Watson (@Kyba_Watson) reported 44 minutes ago

  Alright Corp. I looks like i'm not going to either of my doctors appointments because my phone has been stuck on SOS mode all weekend. as soon as the apple store opens i'm gonna head there to see if there is a fix. So stream is still up in the air.

• 
  James (@jamescoder12) reported 44 minutes ago

  The uncomfortable truth. Apple ships the Apple Watch with every feature enabled because the spec sheet is the sales pitch. "Always-On Display. Continuous heart rate. Environmental noise monitoring. Blood oxygen. Temperature sensing." Every feature justifies the price tag. Every feature sounds essential on the product page. But every feature also drains the battery. And Apple rates the watch at 18 hours with "normal use" a definition they control by choosing which features count as "normal." When your watch dies at 2 PM, Apple doesn't say "you have too many features running." They say "the battery lasts 18 hours." When your battery health drops to 80% after 2 years, Apple doesn't say "your charging habits degraded the cells." They offer a $79 replacement or a $449 upgrade. Apple makes money when your battery degrades. They make money when you upgrade. They do not make money when you change 9 settings and keep the same watch for 5 years. The guy who charges every other day and the guy who charges twice a day own the exact same device. Same chip. Same battery. Same hardware. One of them opened Settings. The other opened the Apple Store. "Your Apple Watch doesn't have a battery problem. It has a settings problem. And the company that sold it to you has no incentive to tell you the difference." 9 settings. 7 minutes. Same watch. Twice the battery. The watch was never dying. It was just running a marathon with every feature Apple could strap to its back.

• 
  Numan (@Numan_Ai12) reported 45 minutes ago

  So I asked the Apple Store technician the same question again: "Do these settings activated by default really protect the user... or are they slowly wearing down the device?" He didn't have an answer. But every iPhone he checked that day had exactly the same 2 options ACTIVATED. Silently heating up in their owners' pockets.

• 
  Ryan (@SuperNetzel) reported 46 minutes ago

  @badlyer123 @grok I don’t use a case. Anytime my phone has been damaged, in the rare case that happens I go to the Apple Store and they fix it and I leave.

• 
  Ted Wagner (@tfwagner) reported 49 minutes ago

  @GeorgeKamel I still laugh that the former Apple Genius didn’t suggest a new iPhone battery for @RachelCruze, when she probably needed one. There’s this place for such a fix, called the Apple Store.

• 
  Rich (@Rich00153) reported 49 minutes ago

  @LucyTrims @veryfathomer @cookhamcockapoo Bath has to do something with the old M&S - you can't have the biggest shop in town standing empty. I was shocked by Quakers Friars in Bristol the other day - all shops closed down, the Apple Store, everything. This was supposed to be the high-end shopping experience in Bristol

• 
  Sarah Halsted (@SarahH255030) reported 50 minutes ago

  I think my iPhone is defective. My texts won't send so I was forced to phone someone at 8:45 am, yuck, and they told me it said "Unknown Caller". And I am having trouble getting the phone to turn off. I guess I'll have to visit the Apple Store again and try to get a new phone... @Apple

• 
  Kings Of The South (@kots_ads1940) reported 57 minutes ago

  Dear @AppleSupport , I am writing to formally document my dissatisfaction with the handling of Apple Case 20000132934691 and to request that this feedback be escalated, particularly to the Project Manager and engineering team responsible for the Apple Watch software and backend systems involved in device status and pairing. My Apple Watch was previously lost, and I filed a lost-device claim through Apple’s third-party insurance provider, AIG. Approximately one or two months later, I recovered the watch. I immediately contacted AIG and had the lost claim canceled. Despite the claim being canceled, my Apple Watch still appears as lost within Apple’s backend/endpoints, and as a result, I am unable to pair the watch with my iPhone. I have done everything that could reasonably be expected of me as a customer. I contacted AIG, visited an Apple Store, and ultimately contacted Apple Support. I was then escalated to Senior Advisor Pablo, who informed me that this appears to be a bug on Apple’s side and that a bug ticket would be submitted to the appropriate engineering team. I was told I could potentially receive an update on 08-10, but I have not received one. What disappoints me most is not simply that a software bug exists. Bugs happen in software. What is unacceptable is how the consequences of this bug are being placed entirely on the customer. I have been told that I must wait for Apple’s engineering team to investigate and resolve the issue and that Apple cannot provide a refund or replacement in the meantime. In other words, an Apple software/backend defect has made my legitimately owned Apple Watch unusable, yet I am expected to simply wait indefinitely while Apple investigates its own system. That is extremely disappointing for a company that places such a strong emphasis on customer experience. From a software and quality-assurance perspective, this situation also raises serious concerns. The scenario in which a lost-device insurance claim is filed, the device is later recovered, and the claim is canceled is a completely legitimate lifecycle scenario. If canceling that claim does not correctly propagate through Apple’s systems and remove the lost status so that the device can be paired again, then an important edge/corner case was either not adequately covered during development and testing or is not being handled correctly in production. The customer should not become the final test case for a production system. Please specifically communicate this feedback to the Project Manager responsible for this area, as well as the software engineering and QA/testing teams. Because of this bug, I have been left with an Apple Watch that I own but cannot use, and instead of Apple immediately making the customer whole, I have been asked to wait for an engineering solution. At this point, even if Apple finds a technical solution, it will not change my experience or restore my confidence in the way this case has been handled. Whether this issue is resolved in three days or a thousand days is no longer the point. The damage to my trust has already been done. I expected Apple to stand behind its products when its own systems fail. Instead, I feel that I have been made to bear the consequences of a defect that I did not create and have no ability to fix. Please attach this message in full to Case 20000132934691 and ensure that my feedback is escalated to the appropriate management, engineering, and QA teams. Thank you to everyone involved in the software and testing process for providing me with an experience I genuinely never expected to have with Apple. Sincerely

• 
  Roger (@rgrfoss) reported 58 minutes ago

  Apple store connect review process is broken. Takes over a week to review an app.