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The Apple Store is an e-commerce website operated by Apple Inc. The Apple Store sells devices such as iPhones, iPads, iMacs, Macbooks and official accessories.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Apple Store. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Apple Store users through our website.
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Website Down (56%)
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Errors (30%)
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Sign in (15%)
Live Outage Map
The most recent Apple Store outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pittston |
Website Down | |
 Bishops Stortford |
Sign in | |
| Miami |
Website Down | |
 North Vancouver |
Errors | |
| Boston |
Website Down | |
| Fort Collins |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Apple Store Issues Reports
Latest outage, problems and issue reports in social media:
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Feathers
(@FeathersYt) reported
@TheFrenchNugget Does the mall have an Apple Store? I wanna fix my Apple Pencil :D
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Alex.No.Andria
(@Cre8tvCulture) reported
On both days, they were unable to fix my screen on my phone. One said they’re tool was broke and the other just didn’t even give a reason and told me just go to the Apple Store 🥴
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Professor Barrie Hatrick
(@BarrieHatrick) reported
@iSpeedtest0S @iSpeedtestOS I’ve tried it a few times now but still the same. If I try a reset when it’s not working the camera won’t recognise anything and I’ll lose my Face ID data. Give it a few hours or next day and back to normal. Off to the Apple Store tomorrow to see if they can sort it out.
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ℕ𝕒𝕚🍼奶
(@o0_nai) reported
I cant fix😔I need to go Apple Store
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Lala 👸🏾
(@_queen_lala) reported
My favorite charger is broken and I’m an hour and a half from the nearest apple store. 😢
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XxSterbenxX
(@Xx_Ghost_01xX) reported
@SusanDear11 They broken send them back to the apple store
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Cinamyn
(@CinamynJ) reported
@ADV36067606 This one is accurate until the Apple Store didn't approve the update, causing us to get Darkon Social District (uber-rushed back up content) Then we got this "expansion" the following week. A lot of people have taken issue with the word "expansion", because it didn't do that.
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Dylan
(@Skyoptika) reported
@torb9h @drbreadpitt But maybe the solution is just to hire more people. Or better yet, more stores. In all my life I’ve never lived closer than an hour to the nearest Apple Store. More stores would fix both problems.
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Dr. Bread Pitt
(@drbreadpitt) reported
Tip for making appointments at an Apple Store: If your issue is a statement then go to the store. If your issue takes a paragraph or more to explain, go online. Techs in store literally aren’t given the time to help you with your complicated photo library issues.
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Katie Murray 👑
(@katie_murray87) reported
@montana_rc Your wifi card (I believe there is a more technical term for it lol) could be broken…that happened to me once. I got it fixed at a third party Apple store for about $70. Worth it!
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James Brooker
(@ickabogg) reported
@RichPreston When I visited the Apple Store to talk with a tech about the upgrade, he used Final Cut Pro to demonstrate the performance different between the machine I now have vs the one I was using. It did indeed solve the problem.
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Sartrean Existentialist
(@SartreanExis10) reported
@thorstenball easy 120$ fix from the nearest apple store
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Jordan Frost
(@jordanmfrost) reported
@Apple I wonder if apple will ever provide customer service on par with their products. Apple had no issue wasting my day having me drive to an apple store to get a replacement watch covered under apple care. After arriving at the store I was told I wasted my time.
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Andy Tarnoff
(@AndyTarnoff) reported
Spent all day in the Apple Store getting my iPhone fixed. Hardware issue, two factor authentication issues. Super surly about this first world problem but back on the grid. For now.
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kailash sarna
(@sarnakc) reported
TERRIBLE APPLE IPHONE SERVICE my granddaughter has been going to apple store polaris parkway columbus for 3 weeks and has spent more than 20 hours with her father in store and 10 hours on phone still no resolution. they keep on passing the buck instead of replacing phone
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Dr. Death Roll
(@DrDeathRoll) reported
Apple store for 3 hours. They couldn't restore my phone. legit lost everything (besides a tiny backup) and my phone is still broken. Beyond mad.
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Chloë
(@asapchl6e) reported
from
Houston, Texas
I miss the days when I could just turn my phone off and disconnect now I gotta shut down the whole Apple Store
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katASShley ✨BLUNT BABE
(@kashleyyy69) reported
going to da Apple store later - hopefully they can fix my watch 🥲
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Tor the garish lad
(@write_tor) reported
brainweird me is taking my 12.9 tablet to the apple store for screen issues (still in warranty) get it replaced, fire up my old 9.7 tablet to do a transfer on the data it still had, remember how much easier it was to chat on this smaller tablet & now I’m on the small tablet—
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Dragon Phoenix Games - GENCON #833
(@DragonPhoenixGm) reported
Apple has put my 87-year-old mother in security jail for 15 days. She goofed up her passcode and locked her phone. She tried to fix it and got put on a 24-hour security hold. When we went to the Support folk at our nearest Apple store, the attempt booted her out of 24-hour cycle
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Mithun Balaji
(@R_MithunBalaji) reported
@Apple is there any prestige issue in buying #iPhone. Then why these peoples in apple store in our location are not responding to our enquiries about #iPhone cost and available offers. Still now there is no reply from the showroom side.
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Gabi
(@GabiSchaffzin) reported
@hackaday Worked at the Apple Store in the early 00s & remember the long line for the Mac OS X Jaguar release at CambridgeSide Galleria at 12am. Staff cracked some beers that we had in the Genius Bar fridge once the event was over. Got in a bit of trouble for that 😝 (esp since I was 18).
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Miss Honey 🍯
(@AliyahExplains) reported
Ima have to go to the apple store to fix my watch and I hate that for me
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hennywise the clown
(@dansaysget) reported
@Skyoptika @torb9h @drbreadpitt also you seem to be blithely unaware that an apple store really isn’t a pc repair store (not necessarily saying that’s a good thing). the fact is that it’s a premium retail environment which can fix common issues with an impeccable level of customer service and friendliness
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⚜️
(@XXJessica_Marie) reported
I set my mom up for failure she having phone problems i didnt have time to try and explain what to do. So i set her up for an appt at the apple store and i told her its in 45mins. She gone go in with no “broken screen”.
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Richard Earnshaw
(@richardearnshaw) reported
I’ve gone through all the obvious iPhone resets and stuff but it’s still telling me there’s an issue with the True Depth camera. Do I need to go and talk to a “Genius” at an Apple Store? I can’t believe a bit of rain on my screen broke it. Has to be coincidence surely?!
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Kurtis J Haas
(@HaasKurtis) reported
@AppleSupport The apple store has over-charged me on the exchange and repurchase of items amount to several hundred dollars. How can I address the issue so that the fraud is documented? It is more than a simple mistake when it happens over several transactions
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Phillip Hallam-Baker 🇺🇦 🇪🇺 🇬🇧
(@hallam) reported
@cstross I use Windows, Mac and Linux every day and they all suck in different ways. Ask about a problem on one and there is always some *** comes along and recommends switching to the only one they understand. Apple store fixed mine with the same issue using their fluff cleaner.
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Annie Tsai
(@meannie) reported
@steviemctweets What? I have never had a poor experience at the apple store. Come down to San Mateo they're great! The one I've talked to twice now is in a part time developer bootcamp and he's almost graduating so we geek out on tech market stuff while he diagnoses.
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Matty In The AM
(@MattyInTheAM1) reported
@mikesacconetv @SouthShorePlaza @BraintreeMAFD The entrance she went in was missing a vertical barrier from a previous accident. It was on the 2nd level garage near food court & the outer doors have been stuck open for days Chnl 5 reported she was looking for the apple store glad she didn't try use the escalator down lol