Apple Store status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Apple Store reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Apple Store users through our website.

• Errors (43%)
• Sign in (29%)
• Website Down (29%)

Live Outage Map

The most recent Apple Store outage reports came from the following cities:

City	Problem Type	Report Time
Nantes	Website Down	15 days ago
Capitólio	Errors	16 days ago
Adelaide	Errors	21 days ago
Ahmedabad	Sign in	23 days ago
Ahmedabad	Website Down	23 days ago
Montréal	Errors	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Apple Store Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr. Buddy Rydell (@DrBuddyR) reported 6 minutes ago

  @Trader0zan @bowscan Report to Robinhood so they can handle the SEC and FBI side of things. They ****** up when they had us invest into an actual product, not a memecoin and then walked away away from it 24 hours later, after dumping on us from side wallets. Dumbass used the Apple Store to signup for X so tracking won’t be a problem.

• 
  Doughmination Gaming (@DoughminCEO) reported 8 minutes ago

  @Apple @AppleSupport If Apple sees this, yes, these are official Apple AirPods, brought from the online Apple Store. I have issues with them, but the Apple Support app is saying I can't get help with them?

• 
  el. #BRINGBACKVALKO (@ellinightss) reported 12 minutes ago

  @purple_starzz14 like i said, the ratings does not influence on the game shutting down. the game shuts down either: a) the company pulls out the game itself or b) apple store pulls the app out because the app company did not comply to the t&cs met during the agreement

• 
  H43 (@H486572676574) reported 13 minutes ago

  @MarshaBlackburn @NCOSE It's rated 18+ in Apple store and 17+ in the Google store. Looks like the issue is a little further up the food chain.

• 
  Dogwidahat. I Follow If you Love God and Freedom (@dogwidahat) reported 13 minutes ago

  @ProtonSupport Here’s what the proyon ai says. The operation couldn’t be completed. (Common networking.VpnApiService) Error error 0.) Once that was cleared then this popped up on trying to access the account “Invalid Refresh Token”. Proton support couldn’t get past that but did give me a web page to try to figure it out. I searched the forums and tried the sequential steps from the link given me until bed time. Next morning I removed the VPN file and reloaded a fresh file. I then got a message from Pay Pal ( I had made a purchase through the Apple store. ) So I immediately got connected to Pay Pal and showed them the files. She sent a file that showed I had been charged for a software I already had a paid contract for a year ago. I was told they would check out my info and get back to me. I got an auto email and the charge had gone through so it couldn’t be stopped. At that point I had no vpn on two lap-tops but still had proton mail on both. Awhile latter I received an email that Pay Pal would cover the refund that will take several days to show up. I have a Proton Plus that has Mail and VPN that Proton Ai immediately the blocked now 4 days ago they say because I filed a greviance. It won’t be addressed until July 5th. I have received NOTHING from proton? I suspect I’m not the only one that has run into this. Look through all your support tickets and fix them all not just mine that’s in the public.

• 
  Pooja (@poojaofficial5) reported 13 minutes ago

  My friend's iPhone 13 suddenly started malfunctioning At first, she thought the battery was simply draining too fast. But after a few days, it became clear that the problem was much more serious. The battery had started swelling, and the phone's body was beginning to bulge from the inside. The biggest surprise ? "The phone was completely out of warranty." No AppleCare. No extended coverage. Both of us assumed that replacing the battery would cost thousands of rupees. But what happened at the Apple Store in DLF Mall, Noida completely surprised us. The staff inspected the device and explained that a swollen battery is considered a safety hazard. A little later, they informed us that the battery would be replaced FREE of charge. We thought it might be some special discount or adjustment, but when the bill arrived, it showed "₹0.00" At a time when many companies shift the entire cost to customers once the warranty expires, receiving a free battery replacement for an out of warranty phone was genuinely unexpected. This experience taught us an important lesson If your phone's battery is swelling, the screen is lifting, or the body of the phone is starting to separate, don't ignore it. It's not just a device issue it can also be a serious safety risk. Sometimes, a company's true reputation isn't built through advertisements, but through the way it helps customers when they face unexpected problems. Have you ever received a service that exceeded your expectations ? Share your experience in the comments.

• 
  Angela Rodriguez (@Angel1994_) reported 14 minutes ago

  a down payment. I have never leased anything from T-Mobile or Apple—the iPhone was purchased alright at the Apple Store—never had the screen saver displayed on the illustrated iPhone 13.

• 
  Bradley (@VerdeSelvans) reported 15 minutes ago

  Just wanted to share an update regarding this issue. I spoke with one of Apple's Senior Advisors in Indonesia, and they explained that my replacement request couldn't be approved because Indonesia doesn't have an Apple Store—only Apple Authorized Service Provider. The Apple Authorized Service Provider denies to replace my phone. They suggested that I visit an Apple Store in Singapore or Malaysia instead, as those are the closest countries to me with official Apple Stores, and they should be able to replace my phone there. Will I fly to Singapore or Malaysia just for a replacement? Definitely not. Plane tickets aren't cheap these days. I'll treat this as a lesson learned, and hopefully it can be a lesson for you guys too—especially if you live in Indonesia or another country without an Apple Store. Do I blame Apple? No. They actually offered to replace my phone from the very beginning, but I chose not to accept it. That said, I really wish Apple would open an official Apple Store here in Indonesia.

• 
  Feiyi Girl (@FeiyiGirl) reported 17 minutes ago

  Everyone pay attention. I had been slept without intention again in restaurant, then a woman came over to wake me up, same thing. Every time when I DFU my phone, SDD rat use same thing to put me sleep and do such thing on my restored phone. This time I have to tell everyone what happened when I DFU my device today at Norwich Apple Store: the staff wanted to MDM my device, and I caught it. How shame it is. I requested restore again to not escalate the issue because I think he had been ordered to do so. I didn’t think that even not give up instead of making me sleep again to do such things on my device again afterwards. Insane

• 
  kiwi. 📍chi | PPi (@KiuiAirica) reported 19 minutes ago

  my fav coffee shop on Broadway is down the street from the freaky Apple Store theater and I kinda wanna go in there just to cringe

• 
  DARK DECEPTION (@DarkDeceptionDD) reported 21 minutes ago

  Super Dark Deception CH2's release has been delayed on Switch, PS4, and PS5 due to patch approval issues. PS4 & PS5 are still expected to launch this weekend. Switch is dependent on Nintendo's response time. Here are the platforms where CH2 is currently available: Steam, Xbox One, Xbox Series X|S, Google Play, Apple Store. Epic Games Store is under review and set to launch early next week.

• 
  Joey Hansen (@joeydhansen) reported 21 minutes ago

  Big props to me for successfully ordering a USB-C cable from the Apple Store website after 4 days of unsuccessfully attempting to do so. I kept sitting down to order the cable, got distracted and then at some point the following day remembered I didn't finish the order.

• 
  Rafael Torres ᯅ (@mundoxrbrasil) reported 28 minutes ago

  @JonOrcera I’d recommend taking it to an Apple Store. Remote support usually isn’t very helpful with this kind of issue. This comes up fairly often on Reddit. Mine had wear on both the battery side and the Vision Pro connector, and Apple ended up replacing the cable. Now I’m just waiting for my next trip so I can use AppleCare for the front glass crack on my Vision Pro, even though it’s never been dropped. 🥹

• 
  L3M (@angu_l3m) reported 29 minutes ago

  me leaving the Apple Store with airpods down my throat

• 
  Lucas (@Lucas62949380) reported 30 minutes ago

  Download session app from your Apple Store or play store let’s chat secretly over here concerning hack deals, let’s access her account and login then you can go through everything which you need to know in there 05fe0ad0eaef801c18da5485f2148265d7530ab81b176ffa87fb1995dcd3c24074

• 
  Josh (@jjpcodes) reported 31 minutes ago

  @thekitze shoot your mac with a gun every night at 10pm. tomorrow morning go to the apple store, buy a new mac, ssh into a server, bam done. more seriously what about MDM that locks down your device enough so that you can't change the relevant settings; and the only person with access to the MDM after initial setup is someone who is not you and not bribable by you?

• 
  Lexie (@lexie20A) reported 33 minutes ago

  @spiritchihiro MacBook Pro a few months ago. Told myself I’m walking out of the Apple Store tomorrow, with a working MacBook Pro (mine was broken and I had no money to get it fixed or buy a new one). Couldn’t be fixed. So my Mum just said there and then I’ll buy you a new one, and she did?

• 
  🫧Knicole (@Knicoleleo) reported 35 minutes ago

  My battery is dying quick, camera issues & now starting to overheat. I despise having to go into the Apple Store 😒

• 
  ಅನಂತ್ ಸುಬ್ಬಣ್ಣ (@AnanthSubbanna) reported 35 minutes ago

  @usmantweets_ I got the same problem with my iPhone 14 plus. Rear camera is not working. Unfortunately, as per the apple store, the service program is not going to be covered for my device even though my device is manufactured in Dec 2023. @AppleSupport @Apple pls help

• 
  Will Bowen (@Choomytv) reported 39 minutes ago

  @pcgamer Ill buy a @Apple Mac Computer it lasts long, @Dell sucks every company i’ve worked for or owned last 2 years and start having problems and become unreliable. Apple i can take it to a Apple store sometimes a same day or next day its fixed, Dell you have to ship that back i’m the mail for weeks, and it still has problems even after Dell says it’s been fixed. 🚮

• 
  Vel0x (@vel0xAI) reported 39 minutes ago

  A student in the United States received a $3,000 university grant and spent the entire amount on five Mac Minis, not because he wanted a better study setup, and not because he was trying to impress anyone in his dorm, but because he was tired of waking up every morning and explaining his life to an AI that had forgotten everything by the next session. He did not use the money for textbooks, private tutoring, paid courses, or a new laptop like the university probably expected. He went to an Apple Store, bought five small machines, carried them back to his dorm room, numbered them from 1 to 5 with a black marker, stacked them on a cheap metal shelf beside his desk, connected a power meter to the wall, made instant noodles, and went to sleep while the machines began turning his room into something that looked less like student housing and more like a private AI lab built on scholarship money. His neighbors thought he was mining crypto, which made sense from the outside, because all they saw was a shelf full of computers running through the night, cables hanging behind the desk, a small fan pointed at the stack, and a student who suddenly cared too much about wattage. What they did not understand was that he was not trying to mine coins; he was trying to build a system that remembered his classes, his assignments, his codebase, his mistakes, his goals, and the product he was quietly building while everyone else was still treating AI like a smarter search bar. The problem he wanted to solve was simple but annoying enough to change everything. Every time he opened a new AI chat, he had to explain who he was, what he was studying, what project he was building, what the professor wanted, which parts of the codebase were broken, what he had already tried, what had failed, what he had learned the day before, and why the answer needed to fit his specific situation instead of sounding like generic advice from a model with no memory. He realized that the most valuable thing was not another chatbot, but a system that could keep context long enough to become useful. Each Mac Mini became responsible for a different part of his life. One machine processed his lecture notes and turned them into explanations he could actually understand. Another reviewed his assignments before submission and checked whether his arguments, code, and formatting matched the requirements. A third acted like a private tutor that questioned him until he could explain the material back clearly. A fourth wrote, tested, and refactored code for the product he was building outside class. The fifth coordinated the whole system, kept the rules updated, stored the context, and decided which task needed to run next while he was sleeping. There was no development team behind it, no manager assigning tickets, no daily standup, no productivity consultant, and no university department guiding the experiment. There was only a rules file, five machines on a dorm shelf, and a student who understood that local AI became much more valuable once it stopped being a conversation and started behaving like infrastructure. The university had given him money for education, but he used it to build an education system that did not forget him. That was the part most people missed when they saw the setup. The point was not only that the machines were powerful enough to run useful models locally; the point was that they belonged to him, which meant his lecture notes, unfinished code, business ideas, exam prep, personal mistakes, drafts, and prompts stayed in his room instead of being uploaded into somebody else’s cloud dashboard under somebody else’s terms of service. During the day, he still went to class like everyone else, listened to lectures, submitted assignments, and looked like a normal student trying to get through the semester. At night, the system summarized readings, found gaps in his understanding, generated practice questions, cleaned up code, tested features, wrote documentation, and moved his side project forward without needing him to sit there and manually push every step. When he woke up, he was not starting from zero like everyone else opening a blank chat window. He was starting from wherever the machines had stopped. At first, people in the dorm laughed at the shelf with the numbered Mac Minis because it looked excessive, strange, and slightly ridiculous for a student room. Then they started asking him to summarize lectures they had missed. After that, they asked whether it could help them prepare for exams, review essays, explain technical concepts, debug projects, and remember the context of their classes without forcing them to rewrite the same background information every time they needed help. That was when the private study system became a product. He packaged smaller versions of the setup for other students, not as a replacement university and not as another generic AI wrapper, but as a memory layer for people who were tired of using tools that forgot them every morning. It became private study agents, class note summarizers, exam preparation bots, coding copilots, and project assistants that remembered the user’s material, progress, weaknesses, and deadlines. The grant was $3,000, the machines cost less to run than most monthly subscriptions, and the first paying users came from the same dorm that had originally joked he was mining crypto. What started as a way to survive his own semester turned into a product other students were willing to pay for, because it solved the problem they had all accepted as normal. Now the system makes around $45,000 a month, and the strangest part is that none of it began as a startup pitch. It began as a student using university money to stop repeating himself to a machine. The university thought it was funding his education. What it actually funded was the infrastructure he used to rebuild it.

• 
  Memories collection (@gunpeiyokoifan) reported 41 minutes ago

  But FRIEND!!! what if your pocket machine acted funny, but I became technician and figured out how to fix it? like if I worked at Apple Store and you visited America again 🥹

• 
  Ms. Humble Diva (@humble_diva81) reported 43 minutes ago

  @jolissaxo_ I cried bc after my dad died all I had were his voicemails. Went to the apple store bc I had an issue with my phone , the worker reset my phone without asking me. The way I bawled in that store! I would've kept my phone broken to never lose those. This one had me in my feelings!

• 
  kanak soni (@kanakvsoni) reported 51 minutes ago

  I first visited the Apple Store in Jaipur when the problem was intermittent. The technicians couldn't reproduce the issue, so no defect was found at that time. Now that the issue has become frequent, I revisited the store and was informed that the display needs replacement. (5/8)

• 
  (Comms Open!) JakeArtOfficial (@art_jake) reported 54 minutes ago

  Went to my local Apple store to get my Battery replaced because addmiteddly I wore it down by charging it nearly ALL THE TIME... Only for them to tell me "Hey uuuhhhhhm so uhhhhhm some uhhhhhm good news & some uhhhhhm bad news uhhhhhhhhhm... so the Good news is you have a practically new phone! & the bad news is we had to replace your phone & all of your data is gone"

• 
  Patrick Carter (@PatrickRCarter) reported 56 minutes ago

  1/ Parents, we don’t have to choose between protecting our kids and protecting our privacy. Unrestricted smartphones should be treated like alcohol: 21 and older only. Nothing changes for adults. 2/ Here’s the part no one talks about: I cannot protect my child from what’s on their classmate’s phone. One unrestricted device and the whole group has access to the full adult internet. That’s the real problem we need to solve.3/ Privacy is the line between a person and a possession. A slave was property because someone else claimed the right to watch, record, control, permit, and deny his life. A free person requires privacy.4/ Some people say “if a liquor store can check an ID, so can the Apple Store.” That sounds simple… but it’s not the same thing. A liquor store checks you once, in person, for one item. Turning every app, website, and device into a permanent ID checkpoint creates a surveillance system for adults. That’s not protection — that’s control.5/ We all agree kids shouldn’t have unrestricted access to pornography, gambling, addictive feeds, and strangers. The easy fix is right in front of us: Stop handing children unrestricted adult-grade devices by default.6/ Make youth-safe electronics the standard for anyone under 21 — unless a parent is directly supervising. If a company wants its phone, app, or operating system in a child’s life, it should prove it belongs there. Adults keep buying and using whatever they want. No digital ID. No face scans. No adult internet passport.7/ This protects kids at the device level before they ever reach the adult internet. It keeps adults completely free. Privacy for grown-ups. Safety for kids. We can have both.8/ Parents — does this make sense? Drop a 🔥 if you agree we should protect children without forcing every adult to surrender their privacy. What’s the one thing that worries you most about kids and phones right now?

• 
  Metal (@MetalXMeta) reported 58 minutes ago

  @TinyMetaX @Apple Ohhh that is a ****** PROBLEM 🫪 Find an Apple Store asap and bring it to their attention

• 
  Olivia Chowdhury (@Oliviacoder1) reported 59 minutes ago

  The uncomfortable truth: Apple's business model rewards storage anxiety. The more often customers see "Storage Almost Full," the more likely they are to: 1. Pay for iCloud subscriptions 2. Upgrade to higher-storage models 3. Buy a new iPhone entirely Every default setting on a new iPhone trends in the direction of consuming more storage, not less. The 7 fixes above take 10 minutes total. They cost nothing. They will recover an average of 40-60 GB on most iPhones over 12 months old. The Apple Store employee said one more thing before he left: "We see this every day. Most people don't even check Settings → General → iPhone Storage before they walk in. They just assume the phone is too small for them. It almost never is." RT this so more iPhone users stop spending $1,000 on a storage problem that could be solved with 7 toggles.

• 
  KT (@KishorAyar) reported 59 minutes ago

  @invulnerable888 @oneuios Also the temperature here is normal so I have not had any heating issues at all. I am using the original Apple charger and cable that I bought from the Apple Store.

• 
  Robert Scoble (@Scobleizer) reported 1 hour ago

  Welcome to Apple. Where everything is carefully scripted. That said, lots of Apple employees have told me the same. Building for Apple's scale is much more difficult than being a startup and launching something on a weekend that isn't secure, is nerdy to use. Go to an Apple store and watch some of the classes people are taking. Many are still figuring out how to use their camera on their iPhone. Getting an agentic system into the OS will take a lot more thought than what OpenClaw or Hermes has put in yet, which are systems designed for early adopters/developers who know what they are doing. It makes Apple seem slow and not innovative. I saw the same inside Microsoft when I worked there. Hard to do innovative things when you have a billion users who are on a spectrum of grandmas to nerds. Then there is protection of their existing business models. I have a phone that has a completely agentic operating system on it, which takes away a lot of the business model of app stores and apps. Apple will take years to do such a thing, is my prediction. If you want such a thing (I do) then you gotta look elsewhere unfortunately. (It runs on Android since that OS lets developers do crazy things like that).