Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Playback Issues
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Video Quality

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:
Los Angeles Buffering
Columbia Crashing
Wichita Crashing
Mexico City Playback Issues
Greenville Playback Issues
New York City Sign in

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • ShakthiGThala Shakthi G Thala (@ShakthiGThala) reported

    @AmazonHelp Internet speed 3 to 6 MB download amazon video apps.... Network was nice my apple tv 4k video quality nice.... Streaming only apple tv.... But i want download on mobile device.... In highest quality

  • Blutus_Maximus HUGO (@Blutus_Maximus) reported

    @AmazonHelp Absolutely did not help. I have restarted, uninstalled, updated, force stopped, cleared cache, even tried the IP route, and nothing. I need to have this television replaced with a tested working model that can actually stream its branded, namesake of an application: AMAZON VIDEO.

  • neilhewitt Neil Hewitt (@neilhewitt) reported

    I’m getting heartily sick of quality drops on Amazon Prime Video tonight. My bandwidth is fine. Fix the plumbing, you lot.

  • tROYISM_ Troy Hillary (@tROYISM_) reported

    @PrimeVideo you'd think a company as big as Amazon could make a good UI for prime video. It's outdated and awful to navigate even when you're used to it

  • DDGinc Team DDG (@DDGinc) reported

    Studios that choose to go down this path of creating their own discrete streaming service will live or die by the perceived quality of their content collection vs the incremental investment beyond legacy streaming platforms (Netflix, Hulu, Amazon Prime Video, HBO Now)

  • Vaibrent lil extro vert (@Vaibrent) reported

    Just a heads up: Spaceballs in 4k is streaming on Amazon Prime Video of ya need your fix.

  • JasperHedgehog Jasper H. #OddBless (@JasperHedgehog) reported

    I used a different HDMI cable as one if my options and had the same sound-but-no-video problem. The two TVs I tried it on were both Amazon Fire Toshiba's. The only thing I can come up with is some issue between my dock and this specific TV.

  • JeremysWild Jeremy's Wild Studio (@JeremysWild) reported

    @emmasam99 That’s what I’m thinking. They sent me emails in broken English, with links to amazon. At first I was like “okay, they’re overseas, and they want to show me the product first” but they just hit me with “you buy it and we will refund you after we watch your video” and yikes.

  • harietteallyce Hariette-Allyce (@harietteallyce) reported

    @Gilmore_ghoul @bouletbrothers @AmazonVideo Messing up episode releases, then leaking multiple episodes in Canada when episodes hadn't been released elsewhere. Pretty much every week there has been an issue.

  • ravynizm V.G.Ravyn Manogaran (@ravynizm) reported

    Always Netflix & Amazon Prime Video for me. Might subscribe to HBO Max if they brought in 'worthy contents' like #ReleaseTheSnyderCut #ReleaseTheAyerCut #SaveSwampThing & more high-quality stuff that is not made to please the childish community. @WarnerMediaGrp @warnerbros

  • actuallyalice Alice FC Ambassador (@actuallyalice) reported

    The Amazon instant video app is ******* awful but if you want to watch something they have exclusive rights to your choices are use it or download what you want illegally.

  • dodgrile Ian Mellett (@dodgrile) reported

    @robmanuel Netflix feels like there's a quality control to it. It's content that's been selected and filtered. Amazon Prime video is just a mess of quantity over quality, and it feels like real effort to find anything actually watchable.

  • gauravh1 Gaurav (@gauravh1) reported

    Hey @XiaomiIndia pls fix the FHD playback issue with @PrimeVideoIN content. Despite having the widevine L1 out of the box, #RedmiK20Pro can't play even 720p content in Amazon prime video app. It's stuck with 480p only. @manukumarjain

  • TheLordPhantom Donnie (@TheLordPhantom) reported

    @AmazonHelp Problem is I can order a video gam that doesn't have street date till a tuesday but I will get it the friday before but this book has to be delivered after street date by amazon!!

  • Iggy Iggy (@Iggy) reported

    Mozilla Thunderbird once again glitching on email send with Amazon WorkMail credentials Guess I have to make a video to show these people the damn problem I'm sure they will blame Amazon and they will blame Mozilla Pas the blame game Or blame end users

  • VD75472758 Viral (@VD75472758) reported

    @alokemajumder @hoichoitv @XiaomiIndia But main problem with Hoichoitv is it does not support dolby digital unlike Prime Video & Netflix...If in today’s world if u are really serious to be global hoichoi tv must be on par with Amazon Prime in quality & sound content

  • CedricChampeau Cédric Champeau (@CedricChampeau) reported

    It's strange that when comparing new streaming offers (Netflix vs Disney+ vs Amazon Prime Video vs CanalPlay vs Apple TV+ vs ...), _nobody_ looks at the quality of apps, quality of streaming with lower bandwidth, ... This is extremely important!

  • NHLhistorygirl Jen (@NHLhistorygirl) reported

    @mickloud problem is it's an Amazon video

  • VillimeyS Villimey Sigurbjörns (@VillimeyS) reported

    @KyleClimans Hmmm I'd probably say no to Netflix and wait until I get a better offer from Amazon Prime Video. The quality of shows on Netflix has dropped considerably in recent months 🤔

  • BlueFab_ Fab. (@BlueFab_) reported

    Overrated! Basically it's just an online video store of shows that aren't theirs. Most TV shows or films they produce are of low quality apart from a few rare exceptions. Amazon Prime and Hulu beat it down easily in terms of quality

  • james021292 James (@james021292) reported

    @AmazonHelp my Amazon prime is not working. It says I have a VPN or proxy server issue but I haven't changed anything. And the internet provider said to talk to the video service providers about it

  • DrMarkAldridge Mark Aldridge (@DrMarkAldridge) reported

    @stuart_manning @rudemrlang @EddieRobson @jackseale Plus Amazon Prime Video has loads of really poor quality stuff (technically as well as content), including tonnes of bootlegs. Makes me wary of browsing when I end up settling for something unwatchable.

  • UhhhhDuh CommonfkingSense (@UhhhhDuh) reported

    dash camera but I'm not sure if the video quality will be good enough for me to read the license plate. I've already called the police for your store and awaiting for an adapter to come in through amazon to look at the video. I've already done more than your customer service.

  • somegaveall 🌊トーサー • 〔≡_≡〕 🌊 (@somegaveall) reported

    lmao. i forgot about it, but Loqueesha is on Amazon Prime video for free rn. Didn't even release anywhere. this is hilariously awful. it's like The Room 2.0

  • MustyRash The Living Dead (@MustyRash) reported

    Amazon prime is amazing and it's better than Netflix and I'm not saying that because of the affiliate program but because of the genuine quality of the video content available plus next day / same day delivery and generic high street beating prices £ for £ it's so much better

  • alexhern alex hern (@alexhern) reported

    @dlknowles Basically, if it’s not a book or a boxed video game, Amazon’s probably the worst place to buy it these days. If it’s not actively a counterfeit, you’ve still had to dig through tonnes of incorrect listings, and probably ended up paying through the nose

  • GreggC_CC Gregg 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GreggC_CC) reported

    @AmazonHelp Hi, Yes. Have ensured both the App and the box are up to date. Other applications render without any issue, but the WWE Network App is consistently pixelated. No issues with Amazon video/Netflix/Youtube. The WWE Network plays fine for me on non Amazon devices.

  • slashinvestor Christian Laurin (@slashinvestor) reported

    @readDanwrite IMO Disney+ will complement Netflix. Amazon Video IMO is the real place with real content. Your slide completely missed it all. However, the biggest problem with your article is that it misses what Arnie said to Will Smith.

  • jamesdoesfilms james. (@jamesdoesfilms) reported

    @KaiCantAim Can use amazon prime atm, having issues with card, give me a few days idiot, spent whole of Saturday on that video lmfao

  • codyclarke Cody Clarke (@codyclarke) reported

    someone at Amazon Prime Video quality control likes you!

  • talkingnewmedia ThisWontEndWell (@talkingnewmedia) reported

    @tedgioia I agree with others, the issue is fair use. I’ve been working on a film book and while I once included video in the eBook I decided it wasn’t worth the hassle of arguing fair use with Amazon, Google and Apple. It’s the reader (viewer) who loses out.

  • FordSquared Jessica (@FordSquared) reported

    @madebygoogle my whole family is having problems casting to Chromecast (2 separate devices) from our Pixel 2s (3 different phones). Across several apps. I can't cast from Netflix, PBS Kids or Amazon Prime Video, the past several days. I have updated my phone and restarted apps.

  • stevengr1m Stevie (@stevengr1m) reported

    amazon prime video has the worst UI how ******** do i find the documentaries you ****** plonkers

  • Wonderfully_Em Em 💘 (@Wonderfully_Em) reported

    So I can’t find a single tv show that will keep my depression/anxiety brain’s attention & if I don’t have a show to watch my hyper fixation absolutely crumbles please help. I have Hulu, Netflix, & Amazon Prime Video

  • Wonderfully_Em Em 💘 (@Wonderfully_Em) reported

    So I can’t find a single tv show that will keep my depression/anxiety brain’s attention & if I don’t have a show to watch my hyper fixation absolutely crumbles please help. I have Hulu, Netflix, and Amazon Prime Video

  • heymikey735 Michael Acton (@heymikey735) reported

    Jeff Bezos is a terrible human being, but the original content being put out by Amazon Prime video is next level good. The Boys, Carnival Row, Good Omens, and Jack Ryan, among others, are all very good.

  • ITCHYisVegeta ITCHYisVegeta (@ITCHYisVegeta) reported

    @Right_Knight80 @TheQuartering Revamp and fix their website to be a major competitor to video games on Amazon, which should have been done years ago. With their inventory and infrastructure, this should have been a simple transition. Also, sell more toys and less TVs, to fill the void that ToysRUs left.

  • TopazStudiosCOM Topaz Studios (@TopazStudiosCOM) reported

    @AmazonHelp Even sent Amazon Prime Video a few emails and received an error message back.

  • SivaMK10 Siva MK (@SivaMK10) reported

    @PrimeVideoIN how to change default video quality in Amazon prime video PS4

  • nicoleee_mo Nicole Morrison (@nicoleee_mo) reported

    Logged onto my Amazon account and all the movies in my video library are GONE. HELP

  • VixTrilogy VixTrilogy (@VixTrilogy) reported

    @cnnbrk Just stay home, order grocery delivery, use Amazon Prime, homeschool and play video games .. none of this will be an issue. 🤪

  • leinsterwhite borisirishwhite (@leinsterwhite) reported

    @AmazonHelp Yeah.. Keep getting Error Code: 5505 Can view Amazon Video on smartphone.. But cannot view anything on Amazon firestick which I bought here in Ireland a few days ago.

  • justicejuuce justicejuice (@justicejuuce) reported

    I hope Amazon Prime Video understands their terrible UI puts people off from watching stuff on Prime more. I'm sure they have great content.. #UXisimportant

  • SJB2010 Sarah Barnes (@SJB2010) reported

    @squeezyjohn The problem is making stuff costs money & all these companies that offer "cheap stuff" (music/ video streaming, amazon, supermarkets, wetherspoons etc) don't have to pay for making it.

  • fernizzle243 fernizzle243 (@fernizzle243) reported

    The Prime Video app on Amazon Fire TV Stick is by far the worst UI design I have ever encountered. Hands down.

  • KoniHowie Howard Konikoff (@KoniHowie) reported

    @marc_saltzman Watching Succession on HBO. Great series. After that finishing Mindhunter and start the Spy on Netflix. I find Amazon has better quality shows on Prime Video, not the quantity.

  • PepVerbsNouns Pep (@PepVerbsNouns) reported

    The days of low-quality video DACs polluting Amazon might finally be over.

  • Androssety 🏜️granders🏜️ (@Androssety) reported

    well amazon thought it'd be cool that instead of sending me the $60 video game i paid for it could just send me an empty game case 🙃 no game cartridge no preorder bonus just an empty case and broken dreams...

  • hamzanaqi Hamza Naqi (@hamzanaqi) reported

    @PrimeVideo developers must be under fire. Amazon firestick having major issues with Apps crashing and Amazon video purchase history being lost. Multiple unplayable titles under TV shows and Movies categories. #AmazonPrimeVideo

  • CathyMAGA Cathy Covfefe` (@CathyMAGA) reported

    @amconmag @Barnes_Law I don't have a problem with this, as it relates to crimes being committed. I've been asked several times for video from my cameras, & I have gladly made them copies. But, I would never use a system like Amazon Ring. No need for another entity to be involved in my personal biz.

  • _sambunting Sam Bunting (@_sambunting) reported from Salford, England

    * Video stream quality is godawful. It's apparently 720p - which is bad considering your rivals Amazon and Netflix offer full 4K streaming. * It's not what it's worth. I haven't used NowTV since Chernobyl was on it - any other exclusives just don't appeal to people like me.

  • Chris67105076 The bandit (@Chris67105076) reported

    @GameStop @DuvalMagic @GearboxOfficial I really hope my gamestop doesn't close its nearby the employees are nice and will help with anything and i spend alot of money there cause i refuse to buy video games from Walmart or Amazon

  • unidoorman Sean Tyson a.k.a Moose (@unidoorman) reported

    @AmazonHelp Hi it’s the amazon prime video via the @virginmedia TiVo box seems to be an ongoing issue currently

  • JThomp9 Joseph Thompson (@JThomp9) reported

    @slinganswers Video pausing every time I select a new channel about 3 seconds in. Causes video/audio desync making everything unwatchable. Toshiba 43LF621U19 Amazon TV edition. Only your app is giving me issues. TV is connected via ethernet.

  • leyjelli ash🐸🌏🦖 (@leyjelli) reported

    first of all amazon prime video app is just awful

  • C17ETG Chetan Madhaparia (@C17ETG) reported

    @shedboy2019 Amazon prime video and Netflix both not working for me since yesterday retired v6 reset and hub reset. Clearly a @virginmedia issue but they won’t admit it

  • rickysartss Ricky🥀🌙 (@rickysartss) reported

    @paIestrinha @TeaSpillYT Yeah we can. But when in today’s world a YouTuber’s apology video gets over 10M views and the amazon kept burning for 3 weeks without anyone knowing at all... then i believe we have a problem :)

  • Alexhorre ⦿ Alex (@Alexhorre) reported from Stockholms Kommun, Stockholm

    @AmazonHelp Don’t need to sign in via  tv after registered device. No shows play. Get a modal saying go to amazon video help. Been like this for 3 days. Seems like others on twitter having crashes too.

  • Thranduart Joshua Duart (@Thranduart) reported

    Ugh home sick from work with possibly one of the worst stomach ailments I’ve ever had. Send Netflix & Amazon video recommendations! 🙏

  • Anirban63395569 Anirban Sarkar (@Anirban63395569) reported

    @AmazonHelp I can't find Blade of the immortal in Amazon prime video.please help

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1007
  • 1022
  • 1055
  • 1060
  • 1066
  • 13
  • 2016
  • 2021
  • 2023
  • 2026
  • 2027
  • 2028
  • 2029
  • 2039
  • 2040
  • 2041
  • 2041
  • 2041
  • 2043
  • 2044
  • 2047
  • 2048
  • 5005
  • 5014
  • 5016
  • 5016
  • 5016
  • 5229
  • 5266
  • 5505
  • 5701
  • 7003
  • 7005
  • 7017
  • 7031
  • 7035
  • 7065
  • 7135
  • 7135
  • 7202
  • 7202
  • 7203
  • 7204
  • 7206
  • 7207
  • 7230
  • 7235
  • 7250
  • 7251
  • 7301
  • 7303
  • 7305
  • 7306
  • 8020
  • 814
  • 900
  • 9003
  • 9068
  • 9353
  • 99
  • mp1023