Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Crashing (31.39%)
  • Sign in (28.22%)
  • Buffering (19.71%)
  • Playback Issues (19.71%)
  • Video Quality (.97%)

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • Talon3205 Matt Taylor (@Talon3205) reported

    @Unlocator Hey I seem to be having issues with Amazon Prime video. I have checked all setting but it's still not working

  • FolloWilliam Will C (@FolloWilliam) reported

    @AmazonHelp Yep. On my browser and iPhone. This is definitely a larger issue between the Amazon Video content/acquisitions team and HBO. If I’m paying the same amount for HBO via Amazon, I might as well pay directly HBO to get my content when it’s released

  • jvetdb Oli (Jeux vidéo & des bas) (@jvetdb) reported

    @tech_gaming That's what I think. I like netflix, Amazon... but so many movies are missing! Especially the old ones, unpopular ones... I still have to buy DVD, rent movies at my local video store... every week (yes I watch many movies 😁). There will be the same problem with cloud gaming.

  • CrazyRunrigFan Tim Hyder (@CrazyRunrigFan) reported

    @vivian_tenorio excellent video once again from the UK. Looks better quality. I saw the comparison video between huggle, comfy, and snuggle. You did DermaSuction ages ago. Did you even do a video of the dermaWand. This infomercial always gets played here. Available from Amazon

  • landsboom Eleanor (@landsboom) reported

    I gave Jay my Amazon video login today and that's the most commitment I've ever experienced...

  • cinnamon546 Simon crush (@cinnamon546) reported

    I have Amazon Prime video . Farscape was there but said “not available “. C’mon Prime. Fix that!

  • AbhishekBarari Abhishek Barari (@AbhishekBarari) reported

    Amazon Prime has probably the worst Movie/ Show Search Function in any Video browsing searching app I have used in my life. Even after paying money, I use youtube most of the times. (nowadays I buy movies I like over thr) @PrimeVideoIN

  • dontstoptothink Josef Danger Lopez (@dontstoptothink) reported

    I've got Netflix, hulu, Amazon prime video and basic cable and I just put YouTube on every day and watch bad quality national geographic documentaries.

  • h_hosseinioun Mirhossein (@h_hosseinioun) reported

    @GadgetSalad Yes, I do have the TV and for the link, I use Internet without problem streaming 4k videos from other sources. The cost is about 5 euro per month and the moment, I pay 60 euro yearly for Amazon Prime (Including video)

  • KamenRiderAliks This is all Aliks' fault! (@KamenRiderAliks) reported

    @ITM_1997 Oh, thats the problem! Amazon was listing Season 2 as having 14 episodes because it had The Christmas Invasion as S2 E1. I've already seen these like 3 times over I didn't recheck the episode number since Prime Video had a number for it. My bad!

  • becky_pac Becky (@becky_pac) reported

    @RokuSupport @ChikkaChiChi I’m having the same issue. I’ve already removed the app and added it back. Still no Amazon Prime Video

  • greshaaa Ames (@greshaaa) reported

    @jamiereesemjoen @RokuSupport @ChikkaChiChi Hello everyone! I deleted the app, restarted the Roku and then added Prime Video again. It allows me to sign in to my Amazon account, and then crashes and goes back to Roku home screen. When I try to go back in to the app, it says “Contacting Amazon” and then crashes.

  • davddot DavidQ (@davddot) reported

    @Roku checking on Amazon Prime Video issue. Being reported everywhere, but no status from y’all.

  • DewaganPranshu Pranshu Dewagan (@DewaganPranshu) reported

    @PixelGun3D My game is crashing whenever I load it, I have video of it in a reply of the Amazon update post. Please fix I really enjoy playing the game

  • retroanimefan Diego Diaz (@retroanimefan) reported

    Maiden Japan, please release VOTOMS TV series in HD Blu-ray not in Standard Definition. Video quality it looks like garbage according to the one star reviews on amazon.

  • JamesjHorton James Horton (@JamesjHorton) reported

    @AmazonHelp To be honest I was hoping to see if you had any good content on Amazon Prime video now, as well as getting a few bits delivered next day, but given my orders arrived quicker than your membership teams have taken to work out there problem, I think it's not worth the effort anymore

  • ThePapaHacker Papa Hacker (@ThePapaHacker) reported

    *pokemon go bot and android joystick* due to issues I believe are device specific, I’m ordering a new android device on amazon, the method should work so a video should be out soon!!!!!

  • walterfast Walter Fast (@walterfast) reported

    @Jim_Bulmer @NeoGeoNow If you pay for prime you also get exclusive deals, expedited deliveries and AMAZON VIDEO (which has a slightly different selection than other streamers). Not the worst deal, just think of it as an investment

  • MrSideEye Pettiana (@MrSideEye) reported

    @UniqueChels17 Depends on your definition of superhero lmao. It’s a terrible hood movie that was shot in Detroit. It’s on Amazon Prime video lol

  • shadesofjay Jay (@shadesofjay) reported

    @PrimeVideo just cancelled Prime. When someone cares to help point me to someone that can help figure out why Amazon Video on a Fire TV doesn’t work while Netflix and Hulu does, I’m all ears @JeffBezos

  • sabaone Sabina Ahmed (@sabaone) reported

    @aa19962020 Yes it all started because my Amazon prime video was not working so chatted to them and he told me to clear all history which I did so twitter disappeared, have to creat dozens of new passwords and am just p***** off

  • AlexDeLaFlor Lucky Lil Peppa 🍀 (@AlexDeLaFlor) reported

    So me & Leeloo are watching this old video of me from like three years ago hula hooping and she pointed out that my boobs were bigger so now i'm starting a weight gain regimen and if you'd like to help my tiddies grow pls send Amazon gift cards so I can order protein <3

  • MalSpirochetes Stronts (@MalSpirochetes) reported

    Am I being insane of is Amazon Video UK got loads of films missing. I've just tried to rent Harry Potter for my little one and can't and we tried to get an MCU the other day had the same issue.

  • roamingacademic Chris Stawski (@roamingacademic) reported

    God help me, Band of Brothers is on Amazon Prime video....there goes my weekend.

  • Appeal2Ridicule Occam's butterknife (@Appeal2Ridicule) reported

    @baddestmamajama What a good idea. I don't know about in the US (due to licensing), but Amazon Video is terrible in Canada. I would even pay more if it could compete with Netflix, but as it is now I don't watch and if it wasn't part of my Prime membership I def wouldn't pay for current content.

  • chetan45singh Chetan Singh (@chetan45singh) reported

    @ASUSIndia @ASUS Asus Zenfone Max Pro M2 inspite of having Widevine L1, fails to run Amazon Prime Video in Full HD or even HD. It's a shame to see SD movies on such a big FHD screen. Please resolve this problem soon.

  • KarlstonMisqui3 Karlston Gamer (@KarlstonMisqui3) reported

    @ASUSIndia I hope they fix problem on Amazon prime video full hd 1080p wch not support on Oreo hope it vl on pie

  • feliz229952 FELIZ229952 (@feliz229952) reported

    @JeffreeStar great line reveal today! Please please please do a video on magnetic lashes!!!! We need the deal on the good affordable magnetic lashes! Amazon had several items with fake reviews up. Its BS! #help #BlueBlood #magneticlashes

  • packysmith Packy Smith (@packysmith) reported

    @Argonautx66 @BurnettRM Beware the version on Amazon Prime Video. It's an old school pan & scan version. It hurts my brain when I know the original distributor should've provided a quality widescreen version. I recommend the "Five Year Mission Extended Edition" DVD. Fingers crossed for blu-ray one day.

  • tennisontelly 🎾 Tennis on telly 📺🇬🇧 (@tennisontelly) reported

    Play starts at 18:00 so I think the start time on Amazon Prime Video is an error and they will be on air at 17:30 instead.

  • Royaljester62 Andrew (@Royaljester62) reported

    @madebygoogle The issues, Video/audio stuttering. Audio popping. Experienced in every app that plays video that I've used. Amazon @PrimeVideo, Google Movies (The ChromeOS app has plenty of it's own issues), VLC using locally stored content. Your own YoutubeTV app isn't supported at all.

  • _krkr _krkr (@_krkr) reported

    @JAMESFRANKHOE Omg sign in to your amazon prime video silly. I always interchange between them !

  • dorothymetzger dorothy metzger (@dorothymetzger) reported

    @JeffBezos Just listened to a video of 911 calls coming an Amazon Co of your over worked employees , who get no breaks low pay no bathroom breaks poor work stations . Your a terrible terrible boss Your employees are suicidal

  • ruslucx ruslucx (@ruslucx) reported

    @directvnow You have a beta service still running. Dvr rarely works, buffering, guide occasionally goes blank, quality of video degrades. It’s not my internet service, Amazon, Netflix, etc. work fine, no issues. I watch those services more than yours.

  • vishalgandham vishal gandham (@vishalgandham) reported

    @PrimeVideoIN change the forward and rewind button in amazon prime video. Its worst.

  • GloriousMuskrat Musky (@GloriousMuskrat) reported

    @RedShieldGamer @jaytothevise87 Transcodes and their availability are determined by Twitch / Amazon and their servers unfortunately. IDK if there would be a way for you to lower the video quality on your end. You'd potentially lose new viewers doing that, who don't want to watch at low quality 🙃

  • AunteeYo Eyounguns (@AunteeYo) reported

    That's why parents felt the need to cheat. Merit was never an issue in the home. Olivia Jade (Loughlin's daughter) is on video saying she doesn't care about school. She said this despite a partnership with Amazon to promote being a student.

  • rogerlightfoot Roger Lightfoot (@rogerlightfoot) reported

    @ATP_Tour the quality of picture on @AmazonVideo is so poor we've stopped watching tennis. And we are massive tennis fans :(

  • MyRandomness03 Kate (Random Thoughts) (@MyRandomness03) reported

    @acertainzest My twitter is fine but my tumblr is kind of slow, and I had an issue with amazon instant video, although that seems to be fixed now. Part of it could be that my internet service has gone to shit, lol.

  • itzchrispbacon SuDDen CP (@itzchrispbacon) reported

    Oh yah. And this is out. My next video will be trying the worst rated battle royale games on mobile, i wanted to try something way different so my next video will be reviewing a 128 dollar shoe on amazon i got. And then the final planned video will be the hamstrt ball.

  • parrotsmuggler (@parrotsmuggler) reported

    Dear @amazon ... please stop trying to push terrible movies and shows on me. "Amazon Exclusive" or "Extra Bonus Features!" Seems to = A really terrible program. #Amazon @AmazonVideo #MovieReview

  • jesuschrist4610 Dominic Puopolo (@jesuschrist4610) reported

    @AdrianaLima @angelcandice emergency Amazon buy /4fast charger this iPhone way way too big for field and hi def video without power / one part will fix this / bat30/ be subway disabled chair 1915H EWTN Mass or the enemy within if uploaded in time — working on finalPlansNext35d

  • tombquestwiki TombQuest Wiki (@tombquestwiki) reported

    @MTL613 @WhySharksMatter I've got a GoPro 7 Black. Cost 400 USD. Should be available on Amazon. Takes good pictures, is waterproof. Downside is short battery life. Buying a GoPro 7 Silver will be cheaper and should take the same quality pictures; it just doesn't have the same video capabilities.

  • TeeThaGoddess 𝕄𝕒𝕪𝕓𝕖ℝ𝕙𝕚𝕟𝕖𝕤𝕥𝕠𝕟𝕖𝕤 (@TeeThaGoddess) reported

    there's some quality on Amazon prime video!

  • abellwillring Jon Peck (@abellwillring) reported

    @Kyoufu2011 I think most people will continue to sub to Netflix and Amazon Prime. For us, the Prime video is just sort of a bonus and not a cost we associate with the streaming part. We also have Hulu Live as our main TV service. I won't get the other two -- will try and bum a login though.

  • burnmash5 Michael Mashburn (@burnmash5) reported

    @JB17191966 @Breaking911 Bringing in Amazon to create 25k new jobs sounds a lot better than Meatless Monday’s to solve your fiscal problems. Show me one kid from that video that would pick broccoli over Meatloaf.

  • Sitonmylaceface dmbass b*tch (@Sitonmylaceface) reported

    I have binged so many 1 season Netflix original series for the last week I’ve ran out of things to watch!!!! Help!!! I’ve watched SO many shows so idk who can recommend me anything but worth a shot. I have Hulu and amazon prime video as well as crunchyroll too

  • SCHEFF1337 SCHEFF ☕👌🇦🇺 (@SCHEFF1337) reported

    @Beabosaur Amazon Prime Video is the only place where I can reliably get the Japanese dub of Kimi No Na Wa (Your Name) with English subtitles and yet apparently they can't "ship" an online video to my Australian address. WHAT ******** I NEED HELP

  • jhollida24 Jeff Cards (@jhollida24) reported

    @daringfireball They _do_ have a premium brand in one very important-to-me way. The audio and video quality they produce and distribute their own shows in (4k/HDR/Atmos) is significantly better than other content providers (excepting Amazon).

  • MrKavrick Kavrick (@MrKavrick) reported

    @JimSterling Amazon and Ebay have tons of crap on them but that doesn't really mean you say they're terrible companies because they don't filter out stuff, steam is a similar deal, it's more of an open market for video games, origin and epic games may curate more but they're not free markets.

  • RT7951 RT7951 (@RT7951) reported

    @Aquinas82nd Smart. I think that's the goal of Amazon, Apple and Roku...seed a video ecosystem with originals (Roku is doing it with free/ad supported video) that can capture consumer attention and then help sell other peoples subscriptions inside a larger video marketplace.

  • piyuchoudhary21 🇮🇳PIYUSH CHOUDHARY🇮🇳 (@piyuchoudhary21) reported

    @Vivo_India Your new launched phone #VivoV15Pro is just pathetic....Rear camera quality is disgusting and can't even stream video in HD for Netflix, Amazon and Hotstar.... Too much frustrated from this phone...Total money waste...😤😤😤😤

  • BattleshipGarcy BattleshipGarcy❤🇭🇷🌴Ukusan (@BattleshipGarcy) reported

    I bought my favorite episode of the x-files on Amazon Video... wow. I swore I was so sick of that show because of its fandom that I'd not watch it again for years, but the #Timeless fandom makes the worst of TXF fandom look like ******* angels. Wow. I'm actually watching TXF 😮

  • SkylerCFelix Sky (@SkylerCFelix) reported

    Well, a week ago I searched on youtube for "Honda Civic aux not working" and I found a video where a guy takes you through the easy steps on replacing the Aux input. So I bought the part off amazon and it arrived today.

  • AndrewFeinberg Andrew Feinberg (@AndrewFeinberg) reported

    @TimOBrien @chrismbryant I recently watched an interesting program on Amazon Prime Video, it was an @AlJazeera (I think) documentary-type program on the @Boeing Dreamliner, with a focus how the non-union plant in South Carolina had significant quality control problems.

  • WoundedBlue TheWoundedBlue (@WoundedBlue) reported

    Join us as we seek to help those who have given so much. This Friday, The Wounded Blue Documentary @WoundedBlueDoc will be available for purchase or rental on Amazon Prime Video. #neverforgotten

  • ianbianciandian Ian (@ianbianciandian) reported

    @ESPNFANSUPPORT I can't watch MLS games on ESPN+, even though I'm a subscriber. I receive "There was an error playing the video" on Amazon Fire TV and "Authentication failed" on the ESPN Android app. Please advise. Thanks.

  • Erenzio197 ⚜️ Coutinho ⚜️ (@Erenzio197) reported

    @twitchartiiz @TwitchSupport "No subscription found" Idk why, i got the Apex Bonus without problem and i just went to Amazon Prime video with no problem too

  • JamesP1123 Steak Laurent Don (@JamesP1123) reported

    Hey @Microsoft, just letting you know, the Amazon Prime Video App has issues that black out the screen for long periods of time.

  • translatorinoue 井上通訳サービス (@translatorinoue) reported

    My favorite Amazon prime video that had been free until yesterday became paid today. No problem for me because I already finished the final episode yesterday.

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
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