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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Playback Issues (43%)
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Buffering (23%)
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Crashing (16%)
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Sign in (16%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Newbury |
Buffering | |
 Chihuahua |
Buffering | |
 Albany |
Playback Issues | |
| Prescott |
Playback Issues | |
 Rio de Janeiro |
Playback Issues | |
| Phenix City |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Suzan Morris
(@trailkat) reported
@vinegardog1 @farscape @PrimeVideo That they get along so well has to help. Sometimes leads hate each other.
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Seabiscuit Creative
(@Seabiscuit_C) reported
A shout out to @PrimeVideo 's recent UX/UI redesign. Wish I knew which studio to credit for the work but it a much more enjoyable design to use. #functionmatters
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Tom.TV
(@Tommy_dogg) reported
God awful film ending #Songbird. Had so much potential to be a good film with current events in the world. But would say, watch it. Because @PrimeVideo are showing this now to gear us up for a dystopian future like this.
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MattLive
(@mattlivese) reported
@PrimeVideo @Philips HDR still not working on Philips OLEDs like the OLED803. HDR10+ does not activate when running an Amazon show who has it! Reported the issue in December. Im not the only one! Philips should probably address this too in some way! Not ok!
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MarcE74
(@E74Marc) reported
@FILMHOUNDSmag @AmazonStudios @PrimeVideo Will we be getting issue 4 soon? 😎
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TheBingeWatcher
(@SoRareSoReal) reported
@PrimeVideo trying to watch @MostWantedCBS EP.4 YET @NCIS_CBS keeps coming on. Yea. If you could just fix that- that would be Great👌
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Prophet Mohammad
(@ProphetMohamma9) reported
@drunkJournalist Yes roast them even more call it blindly even after they insult hindu gods & no @PrimeVideo have ***** to make content on me but don't ask questions about that like unbaised journalist, just laugh on insulting of Hinduism. With help of ur hypocrisy we can build ghazwa-e-hind soon
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The Bollywood Buff
(@BollywoodBuffMD) reported
@PrimeVideo can you guys please fix the #subtitle settings access. Even after I set a preset, it gets reset whenever I go to watch an episode. I have to go through the process like 5 times before it accepts it. Just give access within the player and it won't be an issue!
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Josh King
(@ABridgeToLand) reported
@PrimeVideo I'm trying to watch The Kid Detective which we pre-ordered but all it does is is shown black screen and loading circle... Is there an issue with Prime Video?
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Oliver Boito
(@ollieboito) reported
Can’t @PrimeVideo add a ‘here’s where you were up to when you fell asleep on the sofa’ feature?? So annoying trying to work out how many episodes went by whilst you slumbered. ;)
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LawBeat
(@LawBeatInd) reported
Supreme Court of India issues notice on a PIL by a Mirzapur resident against the OTT series @YehHaiMirzapur. Notices have been issued to makers of the Web Show & #Amazon @PrimeVideo. Bench: #CJI SA Bobde, Justices AS Bopanna & V. Ramasubramaniun. #SupremeCourt
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Muyiwa
(@muyiscoi) reported
Dear @PrimeVideo it’s a terrible idea to auto play an ad for one of your shows right when I launch your app. It’s never welcome, and often quite annoying.
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Eascxa
(@eascxa) reported
@Safaricom_Care Hi. I cannot stream Netflix or Primevideo...streaming is not working. What's happening? Kindly assist.
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Ke'
(@_KkelaA_) reported
@PrimeVideo yall making me paying for this **** and it dont even work!... its giving bootleg! Tf
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Jade Johnson
(@Jade_Johnson88) reported
First world problems...the show I’m currently watching (on season 2 of 6) has been removed form @PrimeVideo It now costs £19.99 a season! In the middle of lockdown this sucks! #cougartowncomedy
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Andrew Francomb
(@francoberry) reported
@Ornsack Whole shows and games. Consistently looks like the back-light is at 10/100. It's most pronounced on the @PrimeVideo app. And this is all watching via PS5. The issues seem to be stemming from the console itself 😬
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Stephen Melter
(@vinylmelter) reported
@PrimeVideo what going on with your app signing me out and not accepting my password because the letters entry BS won’t work!
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SyCoREAPER
(@SyCoREAPER) reported
@PrimeVideo What is with the *** video quality? I have a stable 200Mbps connection and half the time your poop service is in-between SD and HD and takes forever to switch to 4K.
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Jaybrato Ghosh 🇮🇳
(@idea2370) reported
@SureshNakhua @proudhindu2400 @PrimeVideo Hindus are the worst enemy of Hindus. What kind of parents breed such children that they grow up with so much hate for their own religion?
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Al
(@PoppyDog08) reported
@newsroomgirl @AmbientSheep @PrimeVideo I found it slow-going, and bailed after 40 minutes. It didn't help that I didn't care about any of the characters.
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The Masterpiece
(@masterpiece_911) reported
It's gotten so bad that my girlfriend, who has no background in media technology, now asks me if it's @PrimeVideo when the image quality is bad. Yes, it's that bad.
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stewart hartland
(@stewarthartland) reported
@PrimeVideo prime video is a joke. It just won’t stream on our Panasonic smart TV. Keeps buffering and producing yellow error box. We’re 2 weeks into our 30 day free trial and have only managed to watch one (yes 1) movie. I’m trying to watch top gear for 20 minutes I’m 3 min in!
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Jason Paul
(@WestLdn) reported
@IvanMassow @PrimeVideo @netflix It’s awful isn’t it. So unintuitive.
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Moحamad Elbassoussy
(@bassoussy) reported
with a very unprofessional service rep who was a complete disappointment. And all his supervisor had to say was I can’t help you, but I will make sure to train the agent properly.... I’m sad to see this once great customer centric company come to this stage @PrimeVideo @alexa99
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Debargha Ambuly
(@ambuly) reported
@PrimeVideo #Tandav can be tagged as one of the most pathetic web series ever from India. The controversy is a completely different topic .. Really you need to up the game when such high quality series are being produced in India now
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Ashley K. Edwards
(@Social_Citizen) reported
@PrimeVideo Hi there. I’ve been having issues with my app loading on one of my smart TVs (works just fine on another TV and online), for the past couple of days. Any feedback or insight as to why, or how I can fix it? Thanks, in advance.
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steven simpson
(@yangerstockton) reported
@PrimeVideo why do I pay for your shows &videos Buffering is horrendous, I have issues with live sport too, see prev tweets I went to a stream to finish watching an Amazon series on my phone sent it to my tv NO BUFFERING why can’t I get this through you when I PAY YOU for this?
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Stancy Williams
(@CyberAnalysts57) reported
@ReginaKing @PrimeVideo @DonCheadle The only problem with these movies are that people do not know how to separate what's fiction and non-fiction.
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Adam McCormick
(@McCormick18) reported
I’m now deleting @All4 app on @amazonfiretv for 3rd time this week. Useless app and useless customer service. Tonight is the final straw I am downloading the rest of The West Wing on @PrimeVideo where I know it will work!
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Stephanie Alejandro
(@StephAlejandro7) reported
@PrimeVideo Please I beg you, please properly attribute Old Black Magic featured on ep 5 of The Stand to the original artists: Louis Prima and Keely Smith. Much as I love, Harry Belafonte and Peggy Lee, I don't believe it's their work. I acknowledge, I could be wrong ...