Is Amazon Prime Video down?
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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (30%)
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Sign in (28%)
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Playback Issues (24%)
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Crashing (15%)
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Video Quality (2%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ashburn |
Crashing | |
| Roseville |
Playback Issues | |
| Wake Forest |
Playback Issues | |
| Cleveland |
Crashing | |
 Toronto |
Crashing | |
| Slidell |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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ahmed naeem
(@BeinMadras) reported
@amazon @PrimeVideo @AmazonFreevee Bad experiences from customer service, come on, Amazon Egypt, fake offers from the seller, Amazon, lack of credibility, and lack of solutions. All customer service employees have one solution, and there is a kind of indifference towards customers. One of the worst experiences
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Craig Bruce Smith
(@craigbrucesmith) reported
@Ritterton @HerbertHistory @PrimeVideo Asner is awful in it
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Georgia is coming.
(@SoVeryFrench) reported
@RealRonHoward @PrimeVideo Christmas is great if your family cares about you and doesn't criticize everything you do or make it awful for you to visit. Good for you, I guess.
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A
(@ann_yyz) reported
Whoever runs the marketing team for @PrimeVideo needs to go back to Uni or a new person needs to fill the role. They are doing a very terrible job! There are so many hidden gems on @AmazonStudios no one knows about. Most of my favourite tv shows are on Prime. Smh
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Ollygator
(@ollygatorFL) reported
Sorry, but @PrimeVideo has the worst rewind functionality. A 10 second rewind takes 7 seconds to execute. And holding to go back further accelerates too fast to be useful.
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bobby smurda
(@bobbysm12507721) reported
@amazon @PrimeVideo FIX YOUR ******* APP, AINT GON HAVE **** TO GIVE THE FAM FOR CHRISTMASS WHEN MY WHOLE FAMILY HAS OUR ORDERS BEING CANCELED WITHOUT OR CONSENT **** YOU AMAZON.
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Lazy Greentext
(@GoodLawgic) reported
@PrimeVideo @hbomax BTW there are multiple versions of this film available on Amazon Prime, I'm specifically talking about the one that is included with HBO MAX. This is the only video that I have come across that does this. This is the default audio, and the only audio available. Please fix it.
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Julia Shaw
(@Julianyc422Shaw) reported
@amazon @PrimeVideo @AmazonFreevee At Amazon, if you don't pack things fast enough, because you are monitored with a tracking device telling you to go faster, faster, faster and is why Amazon has the Worst safety warehouse record in history. Lying Amazon lies.
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Hugsy
(@Hugsy0426) reported
@LOTRonPrime @PrimeVideo This terrible show didn’t even get a Golden Globe nomination. Haha
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Venkaiah
(@Venkaia06051921) reported
@ajassy @PrimeVideo Amazon provides worst service to customers. Please look into first.
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ᗰᗩ丅丅ᕼᗴᗯ
(@Romeros_Tackle) reported
@PrimeVideo Even that can't make the film any better, a short story made into an exhaustive slog. Just terrible.
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sAfE aND eFFeCtIVe
(@TrentfordNorton) reported
@PrimeVideo @ThePeripheralPV @ChloeGMoretz Peripheral was great. But why are still selling season 2 of The Capture with no sound. All the reviews are one star because there’s no sound. Just fix that please.
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Tom de Venny
(@devennyTaido) reported
@PrimeVideo Your platform I am using with Roku is awful. I cannot find my prime movies because you keep sticking all you paid programs and "free with ads" all over. It is disappointing.
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Zach
(@hawkrew) reported
@hulu_support what is the point of downloading shows if the app doesn’t work offline? Take a note from @PrimeVideo in how their downloaded videos function flawlessly when there’s no service.
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Kumar Pardeep
(@KumarPa13101014) reported
@ajassy @PrimeVideo Hello sir please help me i am purchase one product in Amazon But item is defective i am complain but not response customer care please help me i am helpless
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andrew
(@LifeIs_Water) reported
@PrimeVideo @KevinJames Christmas music causes my problems. If I hear Mariah Carey on more time, I don’t know what I’ll doz
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ahmed
(@A82840140Ahmed) reported
@PrimeVideo I am not able to login in my prime app its asking for additonal security check throgh notification on my mobile which i am not getting i contcated ur CS twice but no help. please send notification on my mail or tell me steps for same
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JWParks 🇺🇲
(@JWParks_) reported
@PrimeVideo what a disaster, thousands upon thousands of customers complaining about freezing videos and changed format and almost a half a year later Amazon still doesn't fix the issue #Amazonvideo #fail
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knicks
(@KnicksSteven) reported
My package did not come and customer service is not trying to help me !!!!!! @amazon @PrimeVideo @AmazonHelp
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Hugsy
(@Hugsy0426) reported
@LOTRonPrime @PrimeVideo This terrible show didn’t even get a Golden Globe nomination. Oh well keep your chins up. There is always the Razzies.
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Gregory T. Anderson
(@GregoryTAnde232) reported
@PrimeVideo I purchased season 6 of a show on Amazon Prime Video, but it does not support audio descriptions for the blind. The first 5 seasons had audio descriptions on Netflix, and I may need to wait until season 6 arrives on Netflix. Is there a customer support contact at Amazon to help?
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hamidrezamohtaram
(@hamidrezamohtar) reported
@amazon @PrimeVideo @AmazonFreevee ... but unfortunately we need a strong server that big companies like you Help us give a server so that we can accompany the deaf people of the world🥰🌹
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Elaine Benes
(@ElaineBenis) reported
@PrimeVideo the interface is so bad. Huge transition screenshot to your originals is beyond awful. And finding anything else is where you determine it’s time to type it yourself. The way you organize how I explore is dreadful.
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Mert Can
(@m_mrtcn) reported
@amazon @PrimeVideo @AmazonFreevee I can not access my JP store . Its removed on my seller central i trying reach to your supports but no one can not help. please help me
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elle 👽
(@ruesmatcha) reported
@PrimeVideo u suck why does ur watch party NEVER work
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Reginald Patterson
(@rpatterson1306) reported
@amazon @PrimeVideo @AmazonFreevee Hey has anyone else had problems canceling Amazon Prime and Prime video subscription that you never asked for to start with. I have to cancel these services every other week. It has gotten so bad that I canceled the credit card.
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L.E. Alba
(@Lary9) reported
@PrimeVideo @Netflix Who remembers when @MLB expanded two pro baseball leagues to 15 or so teams w/3 divisions? We knew that the economics was viable---but where would the approx. 400 new players come from? The general level of play quality woukd drop for a decade or so. «~»
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Gary Patton
(@garyipatton) reported
from
Long Forest, State of Victoria
@PrimeVideo Series 2 of Peripheral Oh hang on, you haven’t release it yet 😜😜😜 I need my @ChloeGMoretz fix 😜
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Uthaya Sankar SB
(@uthayasb) reported
@blazingvj @PrimeVideo @PrimeVideoIN This is the title. The audio selection says "Telugu" on the 5th row. Just like it says "Tamil" for the Tamil audio. Or "Malayalam" for Malayalam. But I understand your concern and trouble. Hope Prime looks into this problem.
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the coast life
(@thecoastlifebaq) reported
Hello @PrimeVideo we speak English in Colombia! We should be able to watch movies/series in their original language. Fix this! Now, please!