Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Buffering
(39.71%)
Playback Issues
(22.65%)
Crashing
(17.06%)
Sign in
(15.00%)
Video Quality
(5.59%)

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:
Paris Crashing
Greenbelt Playback Issues
Chicago Buffering
Medellín Buffering
Spearfish Sign in
Mexico City Playback Issues

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • anonymous129836 Biggest nightmare (@anonymous129836) reported

    @PrimeVideo, @NetflixPT Unfortunately all streaming services, Netflix, Prime Video, HBO, like to put Portugal in last place, Amazon Prime Video, have little content, also on par with Netflix the worst in Europe shame streaming services

  • vvmorghulis howl (@vvmorghulis) reported

    thinking about that time when I was in oregon and asked my friend for the login info to his amazon prime video so I could watch on my ipad and he refused to give it to me despite knowing I’ve let him use my netflix for, like, 8 years

  • yelnats_eel Lee (@yelnats_eel) reported from Birmingham, England

    @lizcurran @Gamesetmatch11 Eurosport Extra is what it's called if you subscribe through Amazon Prime video. There are no issues there apart from streams not being labelled. Issues are on the standalone Eurosport Player, i.e. not via Prime Video.

  • Pamela_joh Pamela Johnson (@Pamela_joh) reported

    The Delonte West in that video is also the Delonte West in this picture. Whatever it is that happened, please remember this and help this man find some dignity. #GiftCard #Amazon #Walmart

  • darksyde76 Rob Hansen (@darksyde76) reported

    @Rudedogg7777 @DannyDeraney Netflix did a reboot of this, and its really good. Problem is only 1 season (26 ep) and we've been waiting for more ever since. The episode about the Petalars wrecks me every time. Note: it's on Amazon Prime Video now but you have to pay for it

  • _frickaaron arkansas 14 - 3 (@_frickaaron) reported

    why does amazon prime video have the absolute worst interface, its like they don’t want people to use it

  • Friarstone ༼ つ ಥ_ಥ ༽つ (@Friarstone) reported

    Am I really about to spend $4 on Amazon prime video to show Scottie one Kroll Show sketch or does someone wanna give me their dad’s cable login

  • Friarstone ༼ つ ಥ_ಥ ༽つ (@Friarstone) reported

    Am I really about to spend $4 on Amazon prime video to show Scottie one Kroll Show sketch or does someone wanna give me their cable login

  • DoraHampton2015 Dora Hampton (@DoraHampton2015) reported

    @PrimeVideo Just read an interesting article stating that Amazon Prime Video is deliberately downgrading streaming on devices not using Amazon Fire device. I know I have been having streaming problems on my Vizio TV unlike my other streaming services. Advise!

  • danwolfgang_ ThΔt Frosty Waff (@danwolfgang_) reported

    As much as I like Conan, I'm really glad there isn't a terrible Conan Amazon series or a "Cimmeria: Shadows of Crom" video game.

  • JonLambert1980 Jonathan Lambert (@JonLambert1980) reported

    @EurosportCare AppleTV - Not the device, it's your streams, as others have previously pointed out. It was fine until changes were made last year. BBCiplayer, BT Sport and Amazon Prime Video all output 50fps for their sports streams correctly. Shame if you don't fix for Olympics later this year.

  • MubeenBean Mubeen Bean (@MubeenBean) reported

    Dear Amazon video, why can't you just simply let users put the video on the highest quality possible instead of using it as a suggestion option. Please and thank you.

  • BooksTransire Nelson Potter (@BooksTransire) reported

    @StoneyD I know! My worst pet peeve is Amazon video- the sounds gets off just about every time we watch a movie.

  • Nani0699 Nani (@Nani0699) reported

    @OnePlus_Support @Jithend06488436 I am playing video on other device it is streaming easily and when on my one plus 7 it shows play back renderer error on Amazon prime video app. pls help

  • bitterfish Mike Ryan (@bitterfish) reported from Seattle, Washington

    The recent Amazon Prime Video season of Jack Ryan was an adaptation of this story and... the original was much, MUCH better. Yes even when correcting for the actual quality of Tom Clancy’s writing.

  • bitterfish Mike Ryan (@bitterfish) reported from Seattle, Washington

    The recent Amazon Prime Video season if Jack Ryan was an adaptation of this story and... the original was much, MUCH better. Yes even when correcting for the actual quality of Tom Clancy’s writing.

  • yelnats_eel Lee (@yelnats_eel) reported

    @footfaulttennis @Eurosport_UK It's fine on their own app, always seems to be a problem through amazon prime video

  • SimonJadis simon (@SimonJadis) reported

    me: excuse me, mr amazon, I need to tell you that the blurbs about two stargate atlantis episodes have been switched. it's an easy prime video fix amazon: oh cool, do you want to tell us by chatting with our bot me: no, please amazon: sure, would you like for us to CALL YOU

  • JBabichJapan John Babich (@JBabichJapan) reported

    @wouter_tech Japanese...the quality is very erratic so I guess the crux of problem is just a quality thing...(you literally can’t play without subtitles on Amazon Prime Video Japan too)

  • Nolarepublican1 Nolarepublican (@Nolarepublican1) reported

    @AmazonHelp @Feltern Wow oh, I like how they addressed the issues with the Prime video viewership, but not the people who lost thousands of dollars in there Amazon account. It's All About the Benjamins baby. Bezos needs a new house

  • Heisenherr ⒿⓊⓈⓉⒾⓃ ⒽⒺⓇⓇ (@Heisenherr) reported

    @AdamFrazier Glad to help. Hopefully it's good because I bought it on Amazon Video, it just came out this past week.

  • Toonforbrains Toon Brains (@Toonforbrains) reported

    @crocsushi @Frimpys Cow and Chicken has never gotten a home video release because cartoon network is awful for dvds. The episodes are on amazon prime thankfully enough

  • Campster Chris Franklin (@Campster) reported

    I genuinely wonder what kind of numbers Amazon Prime Video could do if the interface wasn’t the worst UX humanly possible.

  • VyathRekaer Vyath (@VyathRekaer) reported

    @TobiasFoxtail I don't have much experience with Vudu. But I know that Amazon Video has a problem when captions on videos go out of sync. The same video on Google Play had great caption timing

  • ItsiAli Ali is bacc (@ItsiAli) reported

    @emilysousaa @ijustine @jennaezarik Honestly you need to control my Amazon access like Jenna did to Justine in the circle review video because I have the same problem as her I SHOP TOO MUCH

  • Bussl3r Christian (@Bussl3r) reported

    These Frog fans complaining about our game being on ESPN+ make me laugh. You probably already have Hulu, Netflix, or Amazon Prime Video. I don't think $4.99 to watch a ton of extra games is the worst investment you could make. #Welcome2020

  • Fully_In_Myself cansada! (@Fully_In_Myself) reported

    @RiszkaKaradwipa @universal_sci i'm trying to understand it as well, i think that the redder the hotter, if you see, there's red on the amazon rainforest which was catching fire really bad before the australian issue, and then africa which is super hot as well, and in the end of the video there's australia.

  • GujaratiDhruvil itsdvil (@GujaratiDhruvil) reported

    @XiaomiIndia Please solve the issue on the "Redmi Note 8 pro" We are unable to watch NETFLIX and AMAZON PRIME VIDEO in the HD or highest quality..... Hope the solution comes soon!!!!

  • mariuskarma @mariuskarma (@mariuskarma) reported

    awscloud: RT WIRED: At its 500 gas stations in Mexico, BP uses Amazon’s Alexa AI to power an on-demand help desk that fields support calls (sometimes with video assistance), allowing technicians to get answers faster and more easily.

  • footyisfree هیچ جنگ Box-to-box MF’er ⚽️ (@footyisfree) reported

    Is there a worse user interface on any of the streaming apps/sites than Amazon Prime Video. Can’t find the website login from the Amazon front page, then once in I can’t find the next episode of the show I’m watching. Same for the smart tv app. Useless

  • sunniedeeh D 👸🏽 (@sunniedeeh) reported

    I really folded and bought the second season of Legacies on Amazon video so I could catch up. The worst part is Landon and Josie bouta smash and it has me like 🤢

  • _KC82 kC (@_KC82) reported

    @AmazonHelp It’s an issue with the Prime Video app, not the Xbox One. All other video apps I use (Netflix, Hulu, Vudu) are still okay. It’s only the Prime Video app. It didn’t do this until a few weeks ago. I’m not renting through amazon because of this until it’s fixed.

  • AdlerGoode Adler Goode (@AdlerGoode) reported

    @JordanFleming17 Amazon video is the WORST

  • EntStrategyGuy The Entertainment Strategy Guy (@EntStrategyGuy) reported

    @aagave We assume. Right now we don't have the data to support how often that happens or if it's noise (Prime customers buying things anyways) versus signal. Amazon could announce "We've broken even on our Prime Video investment" at any time. If they don't...

  • _Synt Ash (@_Synt) reported

    Help. I need some good TV shows to watch. Can be on either amazon video, Netflix or even sky go.

  • CBenke25 Cody Benke (@CBenke25) reported

    @AskPlayStation having major issues with the Amazon Prime Video App the past few days. Picture freezing, not loading properly. Practically unwatchable on ps4

  • Rashid_khan09 mohd rashid (@Rashid_khan09) reported

    I have activated 598 plan on my Airtel number but I am not able to avail any benefit of amazon prime video as this is part of your plan. How can I avail this . Could you please help me @airtelnews @airtelindia

  • HibernationON Hibernating (@HibernationON) reported

    @AmazonHelp I had reported everywhere. Mail. Chat. Twitter Support. Call. Everywhere. In video the deficiency in packing is clearly visible still didn't get any help from Amazon. I had placed more than 500 orders on Amazon but Amazon doesn't trust me. @JeffBezos @AmitAgarwal

  • orangepiink J ANELLE (@orangepiink) reported

    i just ordered polygel nail kit from amazon after watching a video on youtube. someone needs to help me.

  • CreativeMrPen The Ass-legislator (@CreativeMrPen) reported

    God Amazon streaming service is so inconsistent and poor and quality compared to the others. I don't have any issues with anybody else streaming their video except Amazon

  • danyellannb Danielle (@danyellannb) reported

    Wait that's right gun shot they won't let me open Amazon prime video I keep getting an error message

  • Sparky7632 SnarkySparky (@Sparky7632) reported

    @ShowcaseTV I cannot find Magicians season 5 on StackTV with my subscription on Amazon Prime Video. Help me out here.

  • Sparky7632 SnarkySparky (@Sparky7632) reported

    @ShowcaseTV I cannot find Magicians season 5 on StackTV with my subscription on Amazon Prime Video. Help me out here.

  • mineinchcraft Jun the Revelator (@mineinchcraft) reported

    why is the amazon prime video codec so ******* bad . how can a professional service not buffer a show

  • jpshaddock James Shaddock (@jpshaddock) reported

    There are many ways in which is seems that Jeff Bezos is a bit of an evil billionaire supervillain but the state of the Amazon Prime Video UX has got to one of his worst crimes

  • Rajha_M Rajha.M (@Rajha_M) reported

    @geekyranjit Hi Ranjit, I have planned to buy 55 inches Android TV. I was confused with too much of brands. Could you please help me comparison video for it MI/NOKIA/MOTO/TCL and etc.. I frequently use Amazon prime and hotstar.

  • amzescapeplan Sumner Hobart (@amzescapeplan) reported

    Easy way to get high-quality Amazon lifestyle images AND VIDEO on a budget: Reach out to Youtube & IG influencers who have 2k or less followers. Give them a product for a video or image. Use assets in your advertising and listing. #AmazonFBATips #AmazonFBAHacks

  • AmpersZA Andrew Ampers Taylor (@AmpersZA) reported

    I have 3 @Amazonuk Alexas and 2 @Google equovs. One is the video version. Recently had a broadband outage. Google ones worked immediately. All Alexas wouldn't and I can't get them to work. I am getting rid of the Amazon ones and replacing them with Google ones. Sorry Amazon.

  • norway76 NorthGamingX (@norway76) reported

    @netflix Stop raising the price in #Norway Amazon Prime Video: 60 kr and you 159 kr Ridiculous and even more annoying when you lock this behind a paywall. Awful explanation and the content is crap compared USA. Use #VPN and you see

  • SaurabS36971373 saurabh chaudhary (@SaurabS36971373) reported

    At its 500 gas stations in Mexico, BP uses Amazon’s Alexa AI to power an on-demand help desk that fields support calls (sometimes with video assistance), allowing technicians to get answers faster and more easily.

  • EKaviraj KAVIRAJ (@EKaviraj) reported

    @RedmiIndia Dammit it's not about changing profile photo. You a___s need to change your f___ fake promises like quick timely updates and don't cheat consumers with the features that are not available in the product. i.e) HD playback issue on Netflix & Amazon prime video in Redmi note 8 Pro.

  • TessaMxdori95 Tessa(: (@TessaMxdori95) reported

    @MorganRhodesYA That’s TERRIBLE!!! It’s so good! In the future, I would recommend buying it on DVD or the seasons on Amazon Prime Video—it’s roughly $10 (but only when you feel up to it) :P

  • New_Slang06 Renée Cardineau (@New_Slang06) reported from West Islip, New York

    The quality of the Amazon video version of Babylon 5 is so bad but i don't have a working DVD player down here and really don't want to go upstairs so I'm gonna tough it out.

  • Matadorisms Johnnie M. (@Matadorisms) reported

    Just watched a cheese grater video on Amazon to help me find the best one...yeah I’m pretty hardcore adulting right now.

  • Joseph_o_Earp Joseph Earp (@Joseph_o_Earp) reported

    Amazon Prime Video US have finally cracked down on VPNs. Hundreds of hours of hard to find content lost to me, like tears in the rain. This is the worst day of my life.

  • jai_type Jai Sandhu (@jai_type) reported

    How can Prime video deliver the worst playback quality while Amazon have great servers 🤔

  • thatsmytrunks Fred Wood 🔜 PAX South [Booth #22026] (@thatsmytrunks) reported

    I was just thinking about how I'd like to read in the bathtub and remembered the new kindle paperwhite is waterproof. I looked up a video and it seems like it can be underwater for an hour without problems. Amazon Warehouse deals had one for $63, so I'm sold.

  • boldbigsexy90 boldbig (@boldbigsexy90) reported

    @DannyMinick just saw your video on amazon canceled your membership good look man I have been fighting them for over a year the have over 300 dollars in my account that they refuse to give me there fix to this was for me to start a new account

  • Lefrancine Hannah Francine 🌒🌕🌘 (@Lefrancine) reported

    I have amazon prime video, netflix and hbo go. I need to let one go. Help. :((((

  • IanIanclark25 ian clark (@IanIanclark25) reported

    @NOWTV Just cancelled subscription, last couple of months service buffering/freezes. Tech help not much assistance. Netflix/Amazon Video both fine, was paying for service we did not get. 2 months paying for nothing

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1007
  • 1022
  • 1055
  • 1060
  • 1066
  • 13
  • 2016
  • 2021
  • 2023
  • 2026
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  • 7230
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  • 7301
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  • 8020
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  • 99
  • mp1023