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Amazon Prime Video

Amazon Prime Video status: streaming issues and outage reports

Problems detected

Users are reporting problems related to: playback issues, buffering and crashing.

Full Outage Map

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 16: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 09:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 34% Playback Issues (34%)
  • 24% Buffering (24%)
  • 22% Crashing (22%)
  • 16% Sign in (16%)
  • 4% Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Farmville Crashing 11 minutes ago
Santa Clara Sign in 27 minutes ago
Boerne Buffering 55 minutes ago
Tulsa Crashing 1 hour ago
Cibolo Sign in 1 hour ago
New Braunfels Crashing 1 hour ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • TungstenMonarch
    Aaron Haskins (@TungstenMonarch) reported

    @PrimeVideo it's a terrible show and no one should watch it. It was bad writing from the start and continues to be. It destroys the concepts of what it means to be a superhero.

  • BOLTOLEDOUP
    toledo (@BOLTOLEDOUP) reported

    @JTTheBrick @PrimeVideo Lakers been behind paywall for years why is it a problem now? At least I can buy Prime unlike spectrum (where you can’t get it if you’re out of market)

  • mikedeisenberg
    Michael (@mikedeisenberg) reported

    @PrimeVideo your nba service SUCKS! TERRIBLE. CONSTANTLY HAS BUGS AND REPLAY HAS MORE BUGS THAN A STREET MATRESS. I WISH YOUR SERVICE WOULD CRASH SO NBA WOULD NEVER LET YOU PLAY IT'S GAMES!

  • jrodx79
    Jrod (@jrodx79) reported

    @PrimeVideo Jensen Ackles has the worst fake deep man voice ever. Just speak normal and stop trying to force a manly voice.

  • samworkman
    Sam (@samworkman) reported

    @MSUYouTube @PrimeVideo The only problem with the ending is that COVID ****** it. The intention was to get back a BUNCH of people from throughout the entire run of the show but because of COVID restrictions all they could have was Bobby.

  • dieMaehms
    JE (@dieMaehms) reported

    @MeowSedai @PrimeVideo Contract issues. RoP was saved by a penalty fee, Amazon had to pay for every season less than five being made. And after they kissed Selke goodbye the guy taking over wanted to trash her legacy fantasy shows. They had true gold. Great storyline, perfect cast, huge world to explore an trashed it after its best season.

  • b_ball93
    Brandon Ball (@b_ball93) reported

    @PrimeVideo If only your **** app worked on pc, it works fine for a few days then says video unavailable, with no error codes and no way to contact. Literally worst streaming app I’ve ever used on a pc.

  • Oh_oK_OC
    Guns & Butter (@Oh_oK_OC) reported

    @PrimeVideo y’all been messing up all season. fix your audio quality. I can’t even hear the damn whistle.

  • MichaelClimek
    MichaelClimek (@MichaelClimek) reported

    @PrimeVideo Sorry fam. Season 4 didn’t work for me, I didn’t bother to try Season 5.

  • petezslims
    petezslims (@petezslims) reported

    @chidera0402 @PrimeVideo She can't help it, she must blush

  • TarzanDerqa
    Derq (@TarzanDerqa) reported

    @AGutiGarcia @SwampInsider @PrimeVideo Do show us the laws they've broken.

  • 80_underground
    Underground Man 80 (@80_underground) reported

    @NBAonPrime @PrimeVideo Are you gonna have this same chick calling the game as is calling it tonight? This is terrible...

  • ethanccbrown
    Ethan Brown (@ethanccbrown) reported

    @TheMasterOfLuck @PrimeVideo I think people like you are genuinely some of the worst people. You watched something and I would hope you enjoyed it for four seasons just to **** on it constantly for an entire season because you don’t like how it’s playing out. Bunch of crybabies when **** doesn’t go your way.

  • zulu934
    Richard Griffing (@zulu934) reported

    @PrimeVideo They saved the worst for last.

  • Matt2181
    Matthew Mehnert (@Matt2181) reported

    Can't even watch Cavs-Pistons because @PrimeVideo is not working. Ridiculous for your service to not be working.

  • VoldemortsGF
    Alex (@VoldemortsGF) reported

    @PrimeVideo did we underestimate the booktok girlies? Crashing every 5 seconds trying to watch #OffCampus is crazy work.

  • FrSgtXmasCard
    Ian Smith (@FrSgtXmasCard) reported

    @PrimeVideo Terrible show from the beginning

  • pallerlasantosh
    Santosh (@pallerlasantosh) reported

    @PrimeVideo @airtelindia there is audio problem when playing content in prime video from the app in xtreme tv. It’s been there for months. No point in taking premium membership

  • LosVarzeiros
    Los Varzeiros (@LosVarzeiros) reported

    @PrimeVideo Episode 7 is terrible. The last season is very bad.

  • lesliejen1
    Jennifer Wood Leslie (@lesliejen1) reported

    @WNBA and @PrimeVideo - I am fine watching BB on Prime - but you need to fix the audio. Crowd and background noise are much louder than the announcers.

  • NewsWatcherAlan
    Alan Smith (@NewsWatcherAlan) reported

    @TheRealAnjrue @amazon @PrimeVideo I can see the game better from my backyard in the San Fernando valley than watching it on Amazon. Practically unwatchable. I had better video quality with the black and white tv and aerial antenna growing up.

  • SkuddMissall
    Soldier_Medic (@SkuddMissall) reported

    @PrimeVideo he yall need to fix the Cavs/Pistons stream. It's glitching up for plenty of people.

  • mabr1to
    Mari (@mabr1to) reported

    Tomorrow at this time I will he working and not watching Off Campus. @PrimeVideo @offcampusonpv Please send help. Please.

  • judiazm
    Julio Diaz (@judiazm) reported

    @CultureCrave @TheDirect Cool but fix animation. Increase budget. @PrimeVideo

  • TokiDeth
    TokiDethHammer (@TokiDeth) reported

    @PrimeVideo But we still have so much to learn, what about climate change, or addressing more social issues? How will we learn these lessons without a retarded super hero show to teach us?

  • MissMikaFell
    𝐾𝑖𝑎𝑟𝑡𝑦 (@MissMikaFell) reported

    @GoodOmensPrime @PrimeVideo Terribile. I'm so broken. Its all wrong and so empty

  • Leahoxxx
    Leah (@Leahoxxx) reported

    @PrimeVideo FIX YOUR APP WTF

  • koufax1963
    shawn jones (@koufax1963) reported

    @PrimeVideo I tried to watch the citadel and it is very glitchy. Not on any other streaming service that I have is having that issue what can be done?

  • officialDubleSS
    TyroneCarleoneCapone (@officialDubleSS) reported

    @PrimeVideo worst show i ever saw. acting was great but the story was just terrible

  • OrientalTe30345
    rucky ruck ruck (@OrientalTe30345) reported

    @therealKripke @TheBoysTV @PrimeVideo WHAT ******** DID YOU JUST DO YOU DESTROYED THE BOYS YOU DID YOU LOBOTOMIZE YOURSELF JUST LIKE SAGE? HOMELANDER HASNT EVEN BROKEN A WALL THIS SEASON WHAT IS THIS MONEY LAUNDERING FOR AMAZON