Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 Problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

November 14: Problems at Amazon Prime Instant Video

Amazon Prime Instant Video is having issues since 07:40 AM AEST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Sign in
Playback Issues
Video Quality

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:
Southampton Video Quality
Cumming Crashing
Acton Playback Issues
Des Moines Crashing
Charlotte Crashing
Herndon Crashing

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • Dinoboyjsc jc (@Dinoboyjsc) reported

    @rrosycheeeks u getting the amazon video login

  • Midgetsonroids B͎o͎o͎l͎e͎a͎n͎H͎o͎o͎l͎i͎g͎a͎n͎ (@Midgetsonroids) reported

    @VerizonSupport Currently amazon video and Hulu are working. Disney plus seems to aggressively deny you if internet is too slow while the others at least try to buffer. I don’t want to insinuate that the fault is with the Disney plus app though, my fios internet is very slow recently.

  • mhfoto_ 🍴 STEAL YOUR CHONKS🍴 (@mhfoto_) reported

    @deadphishesq Wow! Amazon does a terrible job of advertising the stuff in their video platform. I had Prime for awhile and basically never launched it

  • jesssetaylor Jesse Taylor (@jesssetaylor) reported

    @AmazonHelp Amazon Prime Video keeps giving me an error code 5004 when I try to play the show I want to watch. Help!

  • davistomm Tom (@davistomm) reported

    I bought a halo desk lamp off amazon in the hopes that it will help make video calls better quality now that it get's dark so early..... didn't realize it was a beauty lamp so now i have lamp and a phone stand to film all my makeup tutorials.

  • richardbliss Richard Bliss (@richardbliss) reported

    The Streaming Wars are over, and Apple Lost. This is not about content but about solving a need or problem. Netflix solved the video rental problem, Amazon Prime solved the online renting problem...and they are both free for a large portion of their base. Apple..not pain no gain

  • adriantarmey adrian tarmey (@adriantarmey) reported

    @AmazonHelp hi amazon can you help me, I have a problem with the prime video service

  • MichpixLondon MichpixLondon (@MichpixLondon) reported

    @Sanditon I don't know that I can even bare to invest anymore time in @Sanditon #sanditonseason2 after THAT final episode that knocked it from my favourite series to the worst! I had already paid for Amazon Prime or I'd have cancelled the video!!! Horrific ending, unforgiveable!

  • Frankie__Ball Prantik (@Frankie__Ball) reported

    @firkey_ Amazon prime is literally one of the worst video streaming service. They don't have any content whatsoever. People only buy prime to get free delivery on Amazon.

  • iSindaj Sindaj🦊 (@iSindaj) reported

    @MrBeastYT 1k for amazon could help kickstart my YouTube channel, but I never have the time to catch a video upload, whhhyyy u do. I wish awaiting veiwers luck tho. 😭😂😝

  • NahNotForYou Mini Dan (@NahNotForYou) reported

    @jaynemesis Oh n also Amazon Prime video is used a fair amount, I use it for only a few shows tho, Netflix is also going down hill in quality.

  • realFrontliner Frontliner (@realFrontliner) reported

    "But we’ve seen everyone including HBO, WWE, Sling TV, AT&T, Hulu, Amazon Prime Video, CBS and now Disney all have problems, of varying degrees. It’s also worth noting that HBO had repeated problems with Game Of Thrones which peaked at 5M simultaneous viewers"

  • KidKashKaliBred 🦅🦅 G A N G - Marquise (@KidKashKaliBred) reported

    @MiahhNotMia I don't use websites. Never have and never will either. I didn't say it was terrible, I just said that it has a long way to go to compete with Netflix or even , Amazon Prime video.

  • MFC_Sadie Sadie Loves Joker (a lot) (@MFC_Sadie) reported

    I paid $20 for TDK on Amazon but it wont let you download or screen record. So I had to download it from another site ☠ but the sound was awful so I had to record the audio from my Amazon copy and overwrite that onto the downloaded video and now its exporting for literally 5 hrs

  • vdenisee9 Valerie (@vdenisee9) reported

    I pay for hulu,netflix,amazon video & now Disney channel plus. I think I have a movie problem

  • S_MorganEnt Deakon1 (@S_MorganEnt) reported

    @bitwitkyle do you get affiliate commission from Amazon, because I am think about that Neewer LED light!!! I have to replace 6K in video production gear that was stolen with my car last week. I'm actually starting a Go Fund Me to help out because I had to Purchase a new car!!

  • jwoolmanq J Woolman (@jwoolmanq) reported

    @classiclib3ral @TheSocietyDude I have Amazon Prime video (the extra 2% rebate on my amazon card pays for it), basic Hulu with ads, basic Netflix with ads, simple SlingTV as provider. Nowhere near as expensive as cable even with all that. Rich people problems for the complainer...

  • Rahrahriott Eraser Head Fan Account (@Rahrahriott) reported from Los Angeles, California

    @_NalaX It's funny because despite having hulu, netflix and amazon prime video, I still heavily rely on my mom's cable login for all the premium channels like HBO and showtime and the cable channels that don't their shows on Hulu/Netflix 😩😩 it's like you have to have it all

  • caseyimiller Casey Miller (@caseyimiller) reported

    @IGN I’ve never thought Nickelodeon held a candle to Disney but they do have some diamonds in the ruff. Disney+ will probably dominate in the future with lack of quality content all around besides maybe Amazon Video

  • tncuniversity Todd Howard (@tncuniversity) reported

    @JacquezGreen Just did a replacement on one...get the exact model number, find it on amazon “Easy&Fine” was the brand ($31). There’s YouTube video how to fix it. Just a couple of screws and you’ll be good to go.

  • LukeBuchananana luke buchanan (@LukeBuchananana) reported

    Streaming Costs: Disney+ 7$ Apple TV 5$ Netflix: My mother-in-law Hulu: My cellphone pays for that HBO Max: College roommate from sophomore year Amazon Prime Video: On my 6th .edu Total Cost 12$ Someone help me budget 😭

  • Shorty_witdaP est•1994...🌹 (@Shorty_witdaP) reported

    Okay I'm back on track let me finish folding these clothes so I can fix my bowl of GUMBO😋 & watch Amazon Prime Video🤗

  • jasongorman jasongorman (@jasongorman) reported

    Enjoying Drunk Parents on Amazon Video. Just one line, though. "I can help. I can computer code it all for you." Nope. You can't help.

  • OracleSK Stefan Koehler (@OracleSK) reported

    Amazon Video Prime - Down 🛑 Spotify - Down 🛑 YouTube - Down 🛑 The cloud strikes back ... chapter 987 ... P.S.: Some articles state that there is a problem with Google Cloud & AWS that causes these issues.

  • KevinSliter Kevin Alan Sliter (@KevinSliter) reported

    @PepeLopez55 my Amazon fire stick 4k supports dolby vision-atmos, have no problem gettin dolby vision, just seems that atmos isnt registering when playin, but i can get atmos on movies anywhere and Amazon prime video, i can't even get atmos to work on Netflix

  • ToonMasterTim ToonMasterTim (@ToonMasterTim) reported

    @BoothNinja81 Good luck. I am curious to hear if it helps. I bought an Amazon 18 Gbps cable to address the video drop-outs with Dolby Vision in the iOS GUI and it didn’t help.

  • TobiasFoxtail Tobias The Fat Macro Foxtaur!🦊🐾🐾 (@TobiasFoxtail) reported

    @CaptainBreegull @TylerCain @Polygon Fox did this when they sold The Simpsons on digital streaming platforms such as Amazon Video and Vudu. Now it seems that Disney did not want to put in the effort to correct this issue and the backlash speaks for itself. I personally hope they fix this.

  • hannie_bananiee khlo$ (@hannie_bananiee) reported

    There’s a show on amazon video called “worst thing I ever did” where people confess their biggest secret to someone and ask for their forgiveness. Cool concept to teach people about being honest

  • Kathy__Gee Kathleen Geier 🌹 (@Kathy__Gee) reported

    @selfstyledsiren Sadly,it's not really on Amazon Prime. At the link it says "This video is currently unavailable." Amazon does that a LOT. I have it on a decent quality bootleg DVD but someone oughta bust it out of rights jail and give it a legit release. It's a must for Bette fans.

  • lilbbsloth J (@lilbbsloth) reported

    Tessa and I exchanged our login info for Amazon video and Disney plus. Now we're really rockin 😜

  • kelihu83 Kerstin 🌹 (@kelihu83) reported

    The funny thing is, the internet works enough for a few apps like Twitter and Instagram, but not enough for Netflix or Amazon Prime Video. I hope they‘ll fix it soon.

  • NiallGBradley Niall Bradley (@NiallGBradley) reported

    So tempted to get Disney+ when it’s released in Ireland. The amount of quality content it has already. I’d get it just to stream classic Simpsons eps 😂 Love that Netflix has some decent competition now (sorry Amazon Prime Video)

  • prestonholland6 Preston Holland (@prestonholland6) reported

    @EthanZAndrews @disneyplus It really is so good. So much better than Netflix or Amazon Video 1.0. But that login feature needs to catch on ASAP

  • torihatesbacon ʇoɾı ʇhompson ♡ (@torihatesbacon) reported

    @RachelEfird Same. Netflix: someone else’s login Amazon prime video: free but I don’t remember how Hulu: free bc spotify student Showtime: free bc spotify student Disney+: free bc verizon & then I get the free trial of CBS all access when criminal minds has a new season and then I cancel 😂

  • XxSimpleJxX Simple J (@XxSimpleJxX) reported

    @DisneyPlusHelp I just wanna be able to watch something on my phone without having to turn my brightness up to 100% and audio on full blast just to see and hear the video. Extremely dark and quiet video playback. Netflix, Hulu, and Amazon Prime definitely don't have these problems.

  • ElUberPaisa Pancho Malone (@ElUberPaisa) reported from Los Angeles, California

    Netflix, Hulu, Amazon Prime Video, Youtube Red, Disney+, PornHub Premium, HBO Go, CBS All Access, ESPN+. I got all them accounts HMU for the login info.

  • mimithecoon mira (@mimithecoon) reported

    @IM_aSneakerHead oh yeah tell her u need that and the amazon prime video login

  • mary_pezzulo Macy's Day Thanksgiving Pezzulo 🦚 (@mary_pezzulo) reported

    Dino Dan is not the worst video series Rosie has found to watch on Amazon. That's not to say it doesn't try.

  • danitales_ belaicnaga. (@danitales_) reported

    Hulu with no ad’s@ -$13 Netflix- $12 Prime Video- free with my amazon My sisters cable login - free (used to watch literally everything else including live tv) Kodi on fire stick- lol Disney+ - also free. my shawty my came in clutch I am cutting costs

  • fatihmelek Fatih Melek (@fatihmelek) reported

    Amazon Prime Video, no, I will not watch a mystery drama in which a disheveled and suspicious Kate Beckinsale cries “they never found his body!!” after her husband’s killed in a plane crash or a comedy where a demon and an angel are “the odd couple”. Wtf it’s almost 2020.

  • REF2K REF (@REF2K) reported

    @ESPNCleveland @GillinghamFord amazon prime video probably has the worst menu. if it wasn't *included with amazon prime i can't imagine anyone would pick it. one could theoretically just switch back and forth between streaming services monthly.

  • theravenmonroe Quoth the Raven (@theravenmonroe) reported

    The thing is, my dad pays for cable and I can actually just download the Spectrum app and use his login to watch live TV. And they use my Hulu. And Amazon, which I forgot I also have (I got student Prime, but it comes with Prime Instant Video.) They buy their own Netflix, though

  • lesliewhittaker Leslie Whittaker (@lesliewhittaker) reported

    @disneyplus logged into disney plus yet when I select a video it never plays. Been doing this for 30+ mins. Have no problem playing netflix, hulu or amazon video on this device.

  • BeholdALady Danielle wit the big ass titties (@BeholdALady) reported

    Appletv+ might get my coin... but amazon prime video is the only thing i pay for. Hbogo, Starz, Showtime, and other cable channels i use my parents login.

  • lovely_607 lovely (@lovely_607) reported

    Dear @AmazonHelp please take care of the search engine in amazon prime video in india it is very worst in finding the movie we wished to watch

  • Heilemann Michael Heilemann (@Heilemann) reported

    @mattrubin Video quality’s great! The app feels like it was ported from Amazon Fire TV or an iOS app ported to a Mac 😄

  • NiketaSharma19 Niketa Sharma (@NiketaSharma19) reported

    @INALSA_OFFICAL -Jist recieved Inox1000 food processor, I bought from amazon,. I tried switching it on after watching demo video but it's not switching it on. Have to use it urgently as I have guests arriving in evening today . Can you pls help - I'm at Whitefield , Bangalore

  • AndrewBowden Andrew Bowden (@AndrewBowden) reported

    Getting flashbacks to the time I had to learn SQL at Amazon Video in order to pre-emptively issue refunds to people due to some outage. Had no idea exactly what I was doing, so probably ended up giving people refunds who shouldn't have had them.

  • XOXOAliceWhite XOXOAliceWhite (@XOXOAliceWhite) reported

    Dm me for a custom video. $50 for 8-10 minutes. Send me your script and amazon gift card. I need to buy Xmas presents for my littles! Help!

  • letshelen lelers (@letshelen) reported

    @clmazin @AmazonHelp Different problem, but since we are complaining about Amazon, I bought a Fire Stick in NY. Brought home to Brazil. Prime Video worked for 2 months and stopped. Customer Service basically said, yeah, this happens sometimes when you use it in another country. We cannot help, byeeee

  • Tachyon0011 Tachyon0011 (@Tachyon0011) reported

    One HOUR Lost To #poorcustomerservice from #Amazon @JefBezos__ & this is a regular occurrence. I need help please with an Amazon product & Amazon Video. Live Chat have messed up.

  • MizManFryingPan MizManTheFryingP🍳 (@MizManFryingPan) reported

    The worst part about openload and other pirate websites closing down is that I literally have no options to watch the content I want now. They don't sell the content in Israel and no streaming service offers them either (Netflix, Amazon Video, etc)

  • RichardCasey Excelsior, Mr Lee. (@RichardCasey) reported

    @ManMadeMoon Netflix and Disney, but that's only when new stuff comes out. Amazon I dont bother with because the video quality is always so poor where I am.

  • GettaMachineGun Retro Chocolate (@GettaMachineGun) reported

    Cool video, but Amazon Prime is actually the best video service BECAUSE it has all the low quality b movies on it. Those kind of movies are the ones where you get like 1 seeder at most uploading at like 3 kb/s so Amazon Prime is really ******* useful

  • stardustdyamic claire | DS👶🏼💀 (@stardustdyamic) reported

    Ok ok I got a big problem with Scott the Woz's new video. Amazon Prime video is amazing, the only problem is that it's flooded with garbage and they never actually recommend people to watch the food shit that's on there

  • JayDavidMurphy Jay David Murphy (@JayDavidMurphy) reported

    tomorrow. Video first. Order I have info for them but after I fix video. I have solution for sign up but after I get those other items delt with. I have had some poor initial start ups with others over the years -routine stuff- but nothing on the EPIC failure level of Amazon.

  • _JLC3 Joseph Colagiovanni (@_JLC3) reported

    @josephperson Amazon Prime video was SPOT ON about Jackson. Awful technique keeps getting disguised by lucky interceptions

  • JetBlue JetBlue Airways (@JetBlue) reported

    @ChelseaCo3 Sorry to hear this, Chelsea! Our crew will issue a credit. Please enjoy free streaming in the Amazon Video app while connected to Fly-Fi.

  • spyro390 Official Spyro390 (@spyro390) reported

    Just started watching thug notes on amazon prime video and I realised I used to watch it in my English class to help revise for exams and now I just find it funny.

  • sharmaabs94 abhi (@sharmaabs94) reported

    @amazonIN is there a way of filtering out all the Indian content from my Amazon prime video app...i have no interest in the Indian content...and my app is flooded with those!! Please help

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1007
  • 1022
  • 1055
  • 1060
  • 1066
  • 13
  • 2016
  • 2021
  • 2023
  • 2026
  • 2027
  • 2028
  • 2029
  • 2039
  • 2040
  • 2041
  • 2041
  • 2041
  • 2043
  • 2044
  • 2047
  • 2048
  • 5005
  • 5014
  • 5016
  • 5016
  • 5016
  • 5229
  • 5266
  • 5505
  • 5701
  • 7003
  • 7005
  • 7017
  • 7031
  • 7035
  • 7065
  • 7135
  • 7135
  • 7202
  • 7202
  • 7203
  • 7204
  • 7206
  • 7207
  • 7230
  • 7235
  • 7250
  • 7251
  • 7301
  • 7303
  • 7305
  • 7306
  • 8020
  • 814
  • 900
  • 9003
  • 9068
  • 9353
  • 99
  • mp1023