Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 8
Denver, CO 7
Atlanta, GA 6
Ashburn, VA 5
Brisbane, QLD 5
Chicago, IL 5
Orlando, FL 5
Los Angeles, CA 5
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Dallas, TX 4
Bengaluru, KA 3
Seattle, WA 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
London, England 3
City of London, England 2
Fairfield, CA 2
Marietta, GA 2
Lexington, KY 2
Torrington, CT 2
New Oxford, PA 2
Spokane, WA 2
Buena Park, CA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • MoonSmoak Moon Smoak | Up and to the right (@MoonSmoak) reported

    @PrimeVideo You guys have got to get the crowd noise issue fixed. So quiet and muffled compared to what fans have come to expect... Come on man!

  • kdpate Kerri Patel (@kdpate) reported

    Amazon should not have the Thursday night NFL game. The picture is TERRIBLE! As a paying NFL Ticket customer for many years, this is unacceptable! @NFL @PrimeVideo

  • kwagner625 Kief (@kwagner625) reported

    This streaming quality is embarrassing @NFL @PrimeVideo

  • EvoyEarl Earl Evoy Sr. (@EvoyEarl) reported

    First time trying to watch Thursday night football since the Dolphins are on and it is painful, constant bad quality and buffering and I have the most expensive internet package available @nfl @PrimeVideo @ATT

  • TxpDoc Malay B. Shah (@TxpDoc) reported

    @NFL on @PrimeVideo is terrible. Very glitchy, pixelated. But hey, I’m sure the #NFL is making a fortune, so who cares about the fans… #MIAvsCIN

  • Soph4474177 Soph (@Soph4474177) reported

    @primevideo you wanted Thursday Night Football, but your quality is ****. This is unwatchable.

  • ILK16217302 $ILK (@ILK16217302) reported

    @NFL how are you going to let @PrimeVideo broadcast #thursdaynightfootball and let it be such terrible quality. @PrimeVideo should be embarrassed. Please switch this back to cable TV before I stop watching.

  • Roolies_ RooliesByHalf (@Roolies_) reported

    @TheRealCoach_JB @PrimeVideo @NFL Try plugging the ethernet straight into your tv instead of wifi, it could help cuz I've had zero issues on my computer or phone or laptop, all different connections, wired and wireless. Maybe your tvs processor is too weak?

  • sevenoakstweets Seven Oaks (@sevenoakstweets) reported

    @nfl @nflcommish @PrimeVideo needs to fix this buffering issue if they are going to have the TV rights to Thursday Night football. This is terrible.

  • PiaseckiJake Jake Piasecki (@PiaseckiJake) reported

    Hey @PrimeVideo this @NFLonPrime video quality is straight trash. Blurry and choppy. Maybe spend a little less on #bezos space trips and fix the quality of your #NFL broadcast.

  • Photogoofer .SS. (@Photogoofer) reported

    @amazon is not ready for @PrimeVideo time. This bengals game is blurry, stuttering, locking up as always. It’s the only streaming show I have a problem with.

  • EricFouraker Eric Fouraker (@EricFouraker) reported

    @PrimeVideo video quality is horrible by the way!

  • MattWi77iams Matt Williams (@MattWi77iams) reported

    @mikeMaher @PrimeVideo I can only speak for myself, but my video quality is pristine. Not quite the quality of the Apple MLB broadcasts, but it’s been crystal clear with no buffering/lag. Sucks that you and many others are having issues.

  • Cakeasaurus Ian Christensen (@Cakeasaurus) reported

    @PrimeVideo I've watched perfect video on Netflix, YouTube, and Hulu today. Been in flawless work video calls. But when I turn on #TNFonPrime, nothing but blurry, freezing garbage for a stream. Shameful. I have a top of the line router and 300mbps down internet. It's not that.

  • NEARY_11 NEARY (@NEARY_11) reported

    @Fraticimo @PrimeVideo The sound quality is such dogshit

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