Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 8
New York City, NY 8
Los Angeles, CA 7
Atlanta, GA 6
Chicago, IL 5
Orlando, FL 5
Ashburn, VA 5
Guadalajara, JAL 4
Brisbane, QLD 4
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Derby, England 3
Fairfield, CA 3
Jacksonville, FL 3
Wandsworth, England 3
Bengaluru, KA 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
Dallas, TX 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
Vacaville, CA 2
Hyderabad, TG 2
St. Petersburg, FL 2
Toronto, ON 2
Milwaukee, WI 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • iganguly Indranil Ganguly (@iganguly) reported

    @PrimeVideoIN Yes. Please fix the user interace default language and how it gets selected. Everyone I talked to had to spend few minutes to switch to Hindi audio @PrimeVideo

  • amrit1984 Amrit Pal Singh (@amrit1984) reported

    @PrimeVideo My Emails to check if there is any more issues in operations

  • Estrellitzz NICOLE✨ (@Estrellitzz) reported

    “Them” on @PrimeVideo is a pressure cooker explosion of trauma, torture and tragedy. I wish I didn’t watch. 😓 awful storyline and writing. Phenomenal talents and actors though, no disrespect to their amazing performances.

  • eskaffofficial Elias (@eskaffofficial) reported

    @MurphyCinthia I have @PrimeVideo part of @amazon prime delivery package, but I rarely watch on it, very poor content and terrible app.

  • MrAmbiG Gajendra D Ambi (@MrAmbiG) reported

    Basically you deduce monthly from my account for kindle and @PrimeVideo but you won't let me use it coz you won't send me OTP or 2FA or MFA code to login even after I enter password and ask for request OTP multiple times. U also block paying customer if I request multiple times.

  • Psychedubz Love yours (@Psychedubz) reported

    @PrimeVideo @XFL2023 @TheRock Amazon work your magic on the XFL

  • challdreams chall (@challdreams) reported

    @PrimeVideo you know that your "icons for each show" to click on in the Prime Video App is messed up right now, right? Clicking on the Law&Order Criminal menas the SVU starts and so on. Considering other issues i've had w Amazon lately, I'm so not impressed with the platform

  • I_and_I jimmy (@I_and_I) reported

    @PrimeVideo app is broken for ios.

  • CrimsonTemplar CrimsonTemplar (@CrimsonTemplar) reported

    @TrekCulture @PrimeVideo Buck Rogers rights issue?

  • amesmonde A. M. Esmonde (@amesmonde) reported

    @PrimeVideo @AmazonStudios I have noticed that it can be difficult to determine which version of films like Legend, Hateful Eight, or LOTR are being shown, which can lead to confusion and frustration for viewers. If you need a content editor happy to help. DM

  • BryanVision Bryan (@BryanVision) reported

    @nssaltfarmer @TrekCulture @PrimeVideo In Canada we got the CBS Studios production title card, then 11 seconds of black screen with music before the nebula cuts in. I don’t think it was a runtime issue. Especially since it’s missing from streaming services.

  • MrAmbiG Gajendra D Ambi (@MrAmbiG) reported

    @JeffBezos @amazon if I already have your app installed, then you can just use my app on phone as a 2FA or MFA, scan a QR code on your site from your app on my phone and done. No OTP, no code sent to email. No waiting for days for youto send 1 code to login to @PrimeVideo

  • PIXX3L5 PIX (@PIXX3L5) reported

    @TrekCulture @PrimeVideo It could be because of Prime Video loading video, video compression is very bad at the start of anything you start watching so maybe with that issue it would be unreadable

  • Bawaybaway B Way (@Bawaybaway) reported

    Hey @PrimeVideo , we are trying to watch @themagicpilldoc and “The Magic Life” doc plays instead. Lil help?

  • OaklandB0rn TS ‎𝕾ປཥ𝓻ɘᵯ𝛂çע 🏳️‍⚧️ (@OaklandB0rn) reported

    @itsRoJay Omg I didn’t know the new season was out!!! #HarlemOnPrime @PrimeVideo terrible promo!!

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