Amazon Prime Video

Amazon Prime Video Outage Map

The following outage map shows the most recent locations worldwide where Amazon Prime Video users have reported their issues and outages. If you are having an issue with Amazon Prime Video and your area is not listed, make sure to submit a report below

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Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:
Location Reports
Nürnberg, Bavaria 25
London, England 21
Toronto, ON 14
Calgary, AB 11
Manchester, England 10
Melbourne, VIC 10
São Paulo, SP 10
Montréal, QC 9
Mexico City, CDMX 8
Sydney, NSW 8
Bristol, England 8
Edinburgh, Scotland 7
Delhi, NCT 7
San Diego, CA 6
Brisbane, QLD 6
Gurgaon, HR 6
Bengaluru, KA 5
Paris, Île-de-France 5
Southampton, England 5
Hyderabad, TG 5
Liverpool, England 5
Berlin, Land Berlin 5
Perth, WA 5
Seattle, WA 4
Winnipeg, MB 4
Mumbai, MH 4
Taunton, England 4
Pune, MH 4
Madrid, Comunidad de Madrid 4
Plymouth, England 4
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:
  • Yashwant Abusaria 🇮🇳 (@abusaria) reported

    @NetflixIndia Good to see that #Kantara Hindi is releasing on #NetflixIndia Had it been on @PrimeVideo first they would have put it in store for months to extract extra money in name of early access from its own subscribers. #PrimeVideo is the Worst OTT platform right now

  • Yashwant Abusaria 🇮🇳 (@abusaria) reported

    @PrimeVideoIN @shetty_rishab Relieved to see that #Kantra Hindi is releasing on @NetflixIndia Had it been on #PrimeVideo first they would have put it in store for months to extract extra money in name of early access from uts own subscribers. Worst OTT platform right now

  • sAfE aND eFFeCtIVe (@TrentfordNorton) reported

    @PrimeVideo There is no audio coming through on season 2 of the capture. Fix this problem!

  • Chris Cleen (@Chris_Cleen) reported

    @PrimeVideo can someone tell me why there is not a Christmas or Holiday movie section first thing you see??? Man y’all are just a terrible company. Full stop.

  • Bob H (@ply17410) reported

    @Amanda_North_TX @PrimeVideo Log into your Amazon account go to Prime Video there’s a contact us link. I used it today and got a refund for the entire season five series due to the technical problem they’re having.

  • Bob H (@ply17410) reported

    @RiderWriterSW @Yellowstone @PrimeVideo Actually contacting them was not too bad I had the same problem and requested a refund for the series and they were happy to do it. Log into your Amazon account go to Prime Video and there’s a contact us menu option.

  • Nick Albright 🇺🇲🇺🇦 (@albrnick) reported

    @AmazonHelp I appreciate the offer, but getting on the phone with tech support is even more painful than struttering video. And all the other services I use work just fine. It's just another reason @PrimeVideo feels like a lower tier streaming service.

  • Nick Albright 🇺🇲🇺🇦 (@albrnick) reported

    @PrimeVideo If you guys want to compete with the big boys, you need to work on your user experience/not give the feel of being 2nd tier. 1) It takes 30 seconds for my show to start playing. 2) it will freeze mid playing (Neither done by Netflix / Hulu / HBO)

  • DaveBen HPLH (@DavidBenAgosta) reported

    @PrimeVideo I I bought season 2 of dragon Ball z and episode 25 does not have voice acting on the episode there is sound but it's the sound effects and music but it's not there's just no voice acting please fix it if it's on your end I doubt it's on my end cuz episode 26 works

  • Katharine Cohen (@KatCohen2017) reported

    I kept complaining to @PrimeVideo @amazon If they would fix they **** with all the money @JeffBezos makes it wouldn't break. #amazondown

  • Jay Hammond (@JayHamm58231153) reported

    @PrimeVideo Amazon reactivated my account without my permission, then haggles me over the charges. I think Amazon is the biggest piece of sh!t .. The costumer service agent told me I couldn’t speak to a manager. Amazon should be ashamed. Please help. @elonmusk

  • Philip Robert (@PhilipRobert15) reported

    @PrimeVideo why is Yellowstone S5E5 still streaming in 4:3 aspect ratio? How long does it take for you to fix this problem??? Totally unacceptable!

  • Darryl Mott (@Abstruse) reported

    Amazon has a lot of amazing content on @PrimeVideo and even more available for free on their @AmazonFreevee service (used to be IMDBtv). But @amazon has THE worst user interface ever. If it's easier for me to use Google to find a show than it is use your site, you ****** up.

  • Arthur Kingston (@ArthurKingston0) reported

    @AmazonHelp The screen goes black every five minutes. It only does it while the watching @PrimeVideo, and never, ever with anything else. I've deleted the app, and reinstalled it, but am still having the same issue.

  • Arthur Kingston (@ArthurKingston0) reported

    @JeffBezos Hey, you! Fix your @PrimeVideo @AppleTV app! Spend a few dollars for a change.

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