Amazon Prime Video Outage Map
The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Amazon Prime Video users affected:
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Phoenix, AZ | 11 |
| Los Angeles, CA | 8 |
| Atlanta, GA | 8 |
| Portland, OR | 6 |
| Orlando, FL | 5 |
| Minneapolis, MN | 5 |
| Chicago, IL | 5 |
| Houston, TX | 5 |
| Perth, WA | 4 |
| Omaha, NE | 4 |
| Miami, FL | 4 |
| Brisbane, QLD | 4 |
| Birmingham, AL | 4 |
| Denver, CO | 4 |
| Seattle, WA | 4 |
| Sydney, NSW | 4 |
| London, England | 3 |
| Kansas City, MO | 3 |
| Dallas, TX | 3 |
| Buena Park, CA | 3 |
| Ashburn, VA | 3 |
| New York City, NY | 3 |
| Napa, CA | 2 |
| St. Louis, MO | 2 |
| Queens, NY | 2 |
| Vancouver, BC | 2 |
| Boise, ID | 2 |
| Rockledge, FL | 2 |
| Needham, MA | 2 |
| Columbus, OH | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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ShayStonexxx
(@ShayStonexxx) reported
@PrimeVideo you have to do better. Lately your performance has been absolute ****. Y’all basically created the platform that all other streaming services run on. Fix your ****! No excuses!
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Paul Mateer
(@MateerPaul) reported
@PrimeVideo @SAghdashloo I love this, but my problem isn't falling asleep. Quite the opposite, I can fall asleep just about anywhere - my wife says I could sleep on a clothes line. What I need is another video where Shohreh/Chrisjen tears strips off me and then reminds me to watch the next episode!
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Suzanne Cutler
(@suzannecutler10) reported
@kerrywashington @PrimeVideo @ElaineWelteroth #ParentalAlienation is a hate crime. It is severe child abuse. Abusive litigation is a form of domestic violence. Keeping a small child from a fit and loving parent is cruel and inhumane. #AvaBenincasa Please help!
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Will Jensen
(@RealWill_Jensen) reported
Hey @PrimeVideo can you please start streaming their movies in the correct and original aspect ratio? I'm sick and tired of getting on to watch a movie only to find it's a low quality pan and scan fullscreen version of it and having no way to change it.
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Amina⁷
(@AfricanKhaIeesi) reported
Please fix this ugly interface I’m begging. It shouldn’t be this annoying to rewind or forward. @PrimeVideo
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Suzanne Cutler
(@suzannecutler10) reported
@djdnice @kerrywashington @PrimeVideo #ParentalAlienation is a hate crime. It is severe child abuse. Abusive litigation is a form of domestic violence. Keeping a small child from a fit and loving parent is cruel and inhumane. #AvaBenincasa Please help!
-
Ivan Ortega
(@IvanFilmFix) reported
For a company @amazon that makes so much money @PrimeVideo has the worst interface, worst subtitles, worst language availability and most confusing platform. Clearly quality is not of their concern.
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Pollys_Revenge
(@Pollys_Revenge) reported
@PrimeVideo @primevideosport Is there a way to fix the brightness of a video? Several different shows/movies have been barely watchable because they are so dark. Its only on my phone tho, works fine on PC or TV. Brightness settings for my phone, even when at full, do not help
-
millie
(@F4LLON_) reported
@PrimeVideo @AmazonHelp @amazon please help! Have been having problems with my Prime Video all week, keeps buffering and telling me 'something went wrong, try again later'. But later never works. I can't watch more than 30 seconds without it stopping, help me!
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Sean Boyle
(@Shaybee7) reported
@SkyHelpTeam Can someone please help. @PrimeVideo isn't showing anywhere on my Sky Q box and i've tried all the online suggestions but it's no help. Tried calling to speak with someone but just get an automated service.
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Alpß
(@alpsdm) reported
@PrimeVideoIN Full on anti CAA... Gang on one platform.. In one series😠😠 N seriously @PrimeVideo you expect us to watch this bull crap.. Each character in this series pukes venom against India n Indians day in n day out.. Shame they still get work in INDIA
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Will Jensen
(@RealWill_Jensen) reported
Hey @PrimeVideo can you please start streaming your movies in their correct and original aspect ratio? I'm sick and tired of signing on to watch a movie only to find it's a low quality pan and scan fullscreen version of the original.
-
KAMRAN
(@kami4515) reported
@PrimeVideo are u people running a business or all goof gathered together ???? tried many times but issue of login is not getting solved . shame on ur part
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eilis cope
(@eiliscope) reported
Just had the worst #experience with @amazon Charged 4 @PrimeVideo when it wasn’t requested! Locked out of an account which after 2 hours that you can’t resolve! Told to try again in a couple of hours so CBA! Still not refunded a credit for over 2 months now! #Fail
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sm00sh
(@J_Dahlin) reported
Anyone else have issues with #HBOMax buffering? Almost every show (WW1984 did not) has a 1/4 second buffering pause every 5-8 seconds. I do not have this issue w/ @PrimeVideo or @YouTube or @netflix