Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 10
Portland, OR 8
Los Angeles, CA 7
San Jose, CA 7
Denver, CO 6
Orlando, FL 6
Seattle, WA 6
Houston, TX 6
Minneapolis, MN 6
Dallas, TX 5
Las Vegas, NV 5
Atlanta, GA 5
Ashburn, VA 5
New York City, NY 5
Birmingham, AL 4
Sydney, NSW 4
Omaha, NE 4
Miami, FL 4
Queens, NY 3
Vancouver, BC 3
Perth, WA 3
Buena Park, CA 3
Brisbane, QLD 3
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
St. Louis, MO 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • nottherealJoshD Josh Davey (@nottherealJoshD) reported

    These "Prime Video" play by play guys are absolutely terrible. This is a massive failure @PrimeVideo @NFL

  • __theaquacave water. (@__theaquacave) reported

    Do y'all know that the NFL is WILD for putting them games on Amazon Prime? My older sister woke me up talking about "Daddy wants to watch the game, what's the login to your Prime account?! 😳" Why did y'all do that? @PrimeVideo @nfl

  • _DearOldState Dear Old State (@_DearOldState) reported

    @2020isalmostovr @PrimeVideo I’m getting an error message “there’s an issue playing this content”

  • TylerFix2 Tyler Fix (@TylerFix2) reported

    If the NFL is going to put a game on Amazon Prime, GET BETTER STREAM QUALITY @NFL @PrimeVideo

  • mikereezy3 Michael Reo (@mikereezy3) reported

    @SJsWorld_ @NFL @PrimeVideo No doubt terrible picture

  • Detroit4lyfe Detroit4lyfe (@Detroit4lyfe) reported

    Anyone else having problems with @nfl @PrimeVideo broadcast? Horrible

  • ettenylh Lynette Hendricks (@ettenylh) reported

    @PrimeVideo @NFL - this is not a successful experiment. Video quality is awful. Announcers are meh. And we paid to watch. Prime should stick to movies and NFL to networks that can broadcast live. #NFLonPrime

  • PatThegreat1 Pat Thegreat (@PatThegreat1) reported

    @SportsOnPrime @PrimeVideo Worst announcers ever. We’re there no county high school announcers available? This is hard to watch.

  • amarkedimprvmnt Mark Whisler (@amarkedimprvmnt) reported

    Hey @PrimeVideo and @NFL, might consider muting the field mics. This broadcast should be rated R for language. Terrible production. Give this to @NFLonFOX instead.

  • just_huckit Caesar Elect Justicus Huckitt (@just_huckit) reported

    Go figure, we have a terrible stream @PrimeVideo is giving us and they don’t have a camera angle for this review. This should never happen again. #NFLonPrime #neveragain #nfl

  • davidgraham3 David Graham🎄🎅🏼 (@davidgraham3) reported

    @LBSports @NFL @PrimeVideo Haven’t had a problem.

  • Irma90046762 Irma (@Irma90046762) reported

    @HenryHaile @PrimeVideo ...please people, unless you are illegal, you have rights, to form a union ,legally, without confrontation with managers ..for legal rights...dont know what stop you...many large Companies dont have problems having their workers embrace a Union..🙏

  • annear_john John Annear (@annear_john) reported

    @SportsOnPrime @PrimeVideo @SportsOnPrime this is the worst announcing I’ve ever heard. If it wasn’t for my team playing the tv would be off....and that’s both teams of announcers being awful.

  • silver_black801 CJ_Raider801 (@silver_black801) reported

    @PrimeVideo @amazon @nfl. **** can you fix your audio feed. Audio to Video is horrible. This the future of the nfl on tv? **** billion dollar organizations amd this the **** you put out?

  • ConcernedInPenn Laura (@ConcernedInPenn) reported

    @PrimeVideo As a Prime member, I tried to watch the NFL game today on Prime on my tv. It said, “Something went wrong.” I googled a fix and then called for help and was eventually hung up on before receiving any resolution. I was/am able to watch movies on Prime, but no game.

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