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Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Rezé, Pays de la Loire 1
Dewsbury, England 1
Toronto, ON 3
Kingston upon Hull, England 1
Aix-en-Provence, Provence-Alpes-Côte d'Azur 2
Wrocław, Lower Silesia 2
Paris, Île-de-France 6
Asheville, NC 2
Sydney, NSW 4
Modesto, CA 1
Washington Court House, OH 1
Plainfield, IN 1
Kansas City, MO 1
Atlanta, GA 5
Owensboro, KY 1
St. Petersburg, FL 1
West Palm Beach, FL 1
Belleville, IL 2
Dallas, TX 4
Sooke, BC 1
Orchies, Hauts-de-France 1
Albuquerque, NM 1
Tivoli, NY 1
San Jose, CA 5
Virginia Beach, VA 1
Denver, CO 5
Sweetwater, TN 1
Hoddesdon, England 1
Austin, TX 4
Lucknow, UP 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • CDN_LZN_28
    Chuck Nantz (@CDN_LZN_28) reported

    @NASCAR @NashvilleSuperS @PrimeVideo Buffering on this type of app is almost always due to download speed on the device dropping below the minimum required. Try deleting the app and reinstalling, deleting your cache. Restart your router(or upgrade)Its almost a guarantee it isn't a broadcast issue.

  • vg1942
    Vince Goddard (@vg1942) reported

    @NASCAR @NashvilleSuperS @PrimeVideo I wish nascar would start randomly selecting one top 16 drivers to live stream in car cameras on YouTube like they do for Cleet. Would help sell the experience you can get on HBO.

  • _soberdxx
    ☾ XXI (@_soberdxx) reported

    @PrimeVideo did yall fix the option to choose which versions to watch?

  • toddyvonne
    Yvonne Todd (@toddyvonne) reported

    @amazon @movies_anywhere @PrimeVideo Amazon customer service is pretending that they are unaware of the syncing issue of Universal Studios movies purchased from Prime Video. they are telling customers to contact Movies Anywhere to resolve the issue. I’m cutting out the middle man

  • eternity_comics
    Kevin Shuley (@eternity_comics) reported

    @PrimeVideo I watched 3 episodes, cant get into it, mixing noir and superheroes doesn't work, at least not with spider-man with an aging nic cage

  • SHistorians
    Society of Golf Historians (@SHistorians) reported

    @BryanTweed16 @WNBA @PrimeVideo Seriously the worst telecast of a sporting event I have tried to watch. I honestly think they were using AI. There is no way a human would be that bad.

  • gracesaggie
    🦋 (@gracesaggie) reported

    @daeneryscult @PrimeVideo another terrible fandom but at least they pretend to like the female leads more than the male ones while they fight with each other ig😭

  • brianmccoppin
    Brian P McCoppin ✝️🥋 | Homeschooling Florida Man (@brianmccoppin) reported

    So @PrimeVideo #SpiderNoir does not work in B&W on every device. If your TV (or Fire Cube in my case) is one of the ones that doesn't work, you have to start it on your phone, watch for 30 seconds, then resume on the TV, and it doesn't always work. Or I can just pirate the B&W..

  • KyleMartin191
    Kyle Martin (@KyleMartin191) reported

    @NASCAR @NashvilleSuperS @PrimeVideo Fix the feed!!! Skipping, quality changes...

  • Drew_Sully
    Drew (@Drew_Sully) reported

    @SNYtv @PrimeVideo please fix the issue where you leave me on "stay tuned" while multiple innings pass. It's been happening for months.

  • pineridgemtrsp
    Kevin (@pineridgemtrsp) reported

    @PrimeVideo having terrible luck. Keeps raining since they’ve take over for @NASCAR

  • Rusty_Schak
    Rusty Schakelford (@Rusty_Schak) reported

    @PrimeVideo Nick, one of the worst actors of all time!

  • toddyvonne
    Yvonne Todd (@toddyvonne) reported

    @amazon @movies_anywhere @PrimeVideo It boggles the mind that customers have to complain in this manner to get you to do your job. Amazon you need to train your staff to be more effective because this is ridiculous. It shouldn’t take almost a year to fix a known system issue. Your customers deserve better!

  • TotesNotLurking
    I can not be named (@TotesNotLurking) reported

    @PrimeVideo It's a shame that some of us can't watch the show in black and white because you failed to put up a separate link to view the show in black and white. When I reached out to tech support, they blamed Roku. This is weak. It is entirely within your power to fix this, fix it.

  • sammkatz
    Sam Katsby (@sammkatz) reported

    @PrimeVideo please fix audio on Yankee game. It’s eerily quiet.

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