Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 7
Orlando, FL 6
Los Angeles, CA 5
Buena Park, CA 4
Brisbane, QLD 4
Dallas, TX 4
Atlanta, GA 4
Chicago, IL 4
Phoenix, AZ 4
Ashburn, VA 4
Austin, TX 3
Nottingham, England 3
San Antonio, TX 3
Montréal, QC 3
Tampa, FL 3
Winston-Salem, NC 3
New York City, NY 3
Minneapolis, MN 3
Seattle, WA 3
London, England 3
Jacksonville, FL 2
San Francisco, CA 2
Abbotsford, BC 2
Madrid, Comunidad de Madrid 2
Bengaluru, KA 2
Clearwater, FL 2
Indianapolis, IN 2
Hillsboro, OR 2
Pittsburgh, PA 2
Stockbridge, GA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • IanHubert3 Ian Hubert (@IanHubert3) reported from Eastleigh, England

    Probably the worst sound mix I’ve ever heard for sport - what are you played at @PrimeVideo #AutumnNationsCup

  • kantt050 KTT (@kantt050) reported

    Another day of rugby, another day of terrible streaming pictures from @PrimeVideo #ENGvFRA

  • avinash_cd Avinash Chander (@avinash_cd) reported

    @PrimeVideo the tv app runs very slow and there is always connection problem, as compared to other OTT platforms like Netflix, Disney Hotstar etc. Please upgrade it.

  • reynoldsclaire Claire Reynolds (@reynoldsclaire) reported

    Anyone else experiencing awful commentary / TMO talk overlap, too loud crowd noise and shoddy buffering @PrimeVideo #ENGvFRA

  • BartonRog59 Roger Ireland (@BartonRog59) reported

    @PrimeVideo PATHETIC!!! Quality of rugby pictures is a disgrace as it has been all series. NO more live sport should be allowed for Amazon Prime 🤬🤬🤬

  • bass6music Josh Wilson (@bass6music) reported

    @EE broadband has been terrible, cutting out at least 4 times per day and kicking me off my work calls through lockdown. And now I’ve missed the fist 15 mins of the rugby on @PrimeVideo. Broadband used to be great from EE. This needs sorting out, it’s like stepping back 10 years

  • Andy_N3wland Andy Newland (@Andy_N3wland) reported

    @PrimeVideo you have serious sound issues for @autumnnations rugby commentary - can hear ‘crowd noise’ and Ref but commentary team sound is very very poor and disappointing. @MrAndrewCotter and pundits comments are suffering

  • snowyme Maria Snow (@snowyme) reported

    @brooodbars @PrimeVideo Totally agree...shocking. Revenue over quality of coverage sucks!

  • abmorgan49 Andy Morgan (@abmorgan49) reported from Cardiff, Wales

    @PrimeVideo very poor sound and camera work @EnglandRugby v France

  • HelenGreenan Helen Greenan 🐝 (@HelenGreenan) reported

    @charliedarling9 @PrimeVideo @EnglandRugby I can hear the players better than the commentary! Terrible sound

  • steveburnhope Stephen Burnhope (@steveburnhope) reported

    @PrimeVideo Appalling sound quality Eng v Fra. Volume of players and referee way too high in the mix. Commentators drowned out.

  • Richjonlewis Richard J Lewis QPM (@Richjonlewis) reported

    Watching #engvfra on @PrimeVideo and for some reason the picture is moving in and out of watery. On occasion its perfect and i usually have no problems on Internet with Prime, Netflix or iPlayer. Is it me or anyone else getting this issue

  • TLS_Traffic_Law Traffic Law Solutions-LGV / PCV Compliance Experts (@TLS_Traffic_Law) reported

    Anyone else having trouble with the Amazon coverage? #ENGvFRA @PrimeVideo

  • chris_bates1974 Christopher Bates (@chris_bates1974) reported

    @PrimeVideo if you’re going to make us all pay for another sports subscription, you need to be broadcasting a picture worth watching. The quality of #ENGvFRA is shockingly poor.

  • NickJones3 WorldHeritageTrails (@NickJones3) reported

    Anyone else having problems watching England v France @PrimeVideo ?

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