Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 7
Atlanta, GA 5
Orlando, FL 5
Los Angeles, CA 5
Buena Park, CA 4
Brisbane, QLD 4
Dallas, TX 4
Chicago, IL 4
Phoenix, AZ 4
Ashburn, VA 4
Palmyra, VA 3
Nottingham, England 3
San Antonio, TX 3
Montréal, QC 3
Tampa, FL 3
Winston-Salem, NC 3
New York City, NY 3
Minneapolis, MN 3
Seattle, WA 3
London, England 3
New Oxford, PA 2
Mumbai, MH 2
Spokane, WA 2
Jacksonville, FL 2
Austin, TX 2
San Francisco, CA 2
Abbotsford, BC 2
Madrid, Comunidad de Madrid 2
Bengaluru, KA 2
Clearwater, FL 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • john_a_777 John A (@john_a_777) reported

    @PrimeVideo On Sep 2nd, honor J.R.R. Tolkien and stand united with fellow fans worldwide by cancelling your Amazon Prime account and saying NO to the woke cultural appropriation of his entire life's work. #Tolkien #LOTRROP #TheRingsOfPower

  • timboltonuk Tim Bolton 🐿 | 🏹 Ranatuor of Laurelin 🗡(He/Him) (@timboltonuk) reported

    @mixmckenzie @PrimeVideo You have issues don't you? Poor snowflake.

  • omarzak omarzak (@omarzak) reported

    @chaffelson @PrimeVideo @netflix We subscribe to Paramount+ through Prime. The worst. Trying to find the show we are watching on the Roku app is difficult. Searching star trek returns every property they've ever made instead of the show I was watching. "Play next episode" often continues the previous credits.

  • Dre_AFC Andre (@Dre_AFC) reported

    @iamkoshiek @disneyplus Finding Nemo was meant to be a runtime of 1h30min, but it changed into “The Never Ending Story” cause it’s been buffering so much. I changed to @PrimeVideo and tested Invincible with no issues. Disney shoulda paid us to download their kak app.

  • prav_h Pravin (@prav_h) reported

    @PrimeVideo my prime on Samsung TV crashes every time and just doesn’t load up can you advise me on how to fix it please

  • antipodal Kelly Szentgyorgyi (@antipodal) reported

    @hulu_support Hello. Just finished talking with Abigail, who kept insisting that there was no help for me to connect with Hulu, because I use a #VPN connection. I connect just fine with @paramountplus & @PrimeVideo. Que sera, Que sera, I guess.

  • giovannigatti_ Gio🍪 (@giovannigatti_) reported

    @hsmjohnston4000 @PrimeVideo Your close mind clearly doesn’t allow you to understand one simple thing. Here, let me help you. “adaptation noun plural adaptations [count] : something that is adapted especially : a movie, book, play, etc., that is changed so that it can be presented in another form”.

  • john_a_777 John A (@john_a_777) reported

    @PrimeVideo On Sep 2nd, honor J.R.R. Tolkien and stand united with fellow fans worldwide by cancelling your Amazon Prime account and saying NO to the woke cultural appropriation of his entire life's work. #Tolkien #LOTRROP #TheRingsOfPower

  • sambart93 アレックス 🐝↺🍯 (@sambart93) reported

    @PrimeVideo @LOTRonPrime Why's the quality of the pic so bad again? 😭😭😭😭

  • _McLovinForReal McLovin (@_McLovinForReal) reported

    @NFLonPrime @michaelsmith @PrimeVideo Ever since that disgusting His & Hers thing with that awful Jamelle, I lost all respect for the man. No thank you. I'll watch something else.

  • Felix09Wa Felix (@Felix09Wa) reported

    @PrimeVideo @LOTRonPrime The mistrust between dwarves and elves didnt originate in the opening of the hobbit with tranduil denying help? Cause here there is also mistrust and this is before this right?

  • strockweiler Pervis Strockweiler (@strockweiler) reported

    @PrimeVideo @thirteenlives There wasn’t enough diversity in this movie. Although I loved the movie and the cast, frankly, I was distracted and upset throughout with the lack of BIPOC representation. Why can’t a character be non-binary? No trans people helped save the kids? Come on. Do. The. Work.

  • Nitinshrivasta4 Nitin (@Nitinshrivasta4) reported

    @PrimeVideo I am not getting notifications to verify device. Most importantly you are unable to provide custome service due to frequent technical issues to talk to agent.

  • omen121 Omen121 (@omen121) reported

    Hi @PrimeVideo and @Shudder_UK - I’m constantly getting an error message when I try to access my Shudder subscription through the Amazon app on my Tv. Any idea what the issue might be or how to fix it please? Many thanks :)

  • Neetu30230698 Neetu (@Neetu30230698) reported

    @PrimeVideo My Amazon account has been blocked I have contacted customer service sent emails but they don’t even respond. My login is my number 873303**01, My name Neetu Borde. Please help.

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