Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 8
Hyderabad, TG 7
San Jose, CA 6
Atlanta, GA 6
Madrid, Comunidad de Madrid 6
Chennai, TN 6
Pune, MH 6
Chicago, IL 5
Minneapolis, MN 4
Indianapolis, IN 4
Houston, TX 4
Mumbai, MH 4
Seattle, WA 4
Melbourne, VIC 4
Phoenix, AZ 3
Denver, CO 3
New York City, NY 3
Salt Lake City, UT 3
San Antonio, TX 3
Nashville, TN 3
Wake Forest, NC 3
Dallas, TX 3
Birmingham, AL 3
Peoria, AZ 3
Ashburn, VA 3
Paris, Île-de-France 3
Valencia, Comunitat Valenciana 3
New Delhi, NCT 3
Vancouver, BC 3
Shillong, ML 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • LucasSagar15 Lucas Sagar (@LucasSagar15) reported

    @realBlakeBeye @PrimeVideo has been awful all game

  • philengle Phil Engle (@philengle) reported

    @NFL @PrimeVideo What a disappointment. Video stream quality is just awful. This is NOT acceptable. If streaming can't handle this, but it back on a network. #FAIL

  • FrankChimento Expect Your Outcome! (@FrankChimento) reported

    @NFL on @PrimeVideo is like watching football in dubstep. Holy cow get the frame rate correct. This is awful to watch.

  • RasBurg1 Jeff Burg (@RasBurg1) reported

    @NFLonPrime @PrimeVideo You’ve gotta fix this glitchy broadcast. Never watched an NFL game that glitched constantly. All the money Amazon has and this is how it performs? 😡😤🤬

  • goron32 Ron LeMaster (@goron32) reported from Kenova, West Virginia

    @PrimeVideo @NFLonPrime streaming football is awful. The game is hard to watch due to poor quality video for most of the game.

  • krebsbachmitch mitchell krebsbach (@krebsbachmitch) reported

    Hey @PrimeVideo if you’re going to spend all that money to lock the NFL on your service, how about make the quality watchable? This is really pathetic. #NFLonprime

  • StuartReeder Stuart Reeder (@StuartReeder) reported

    @PrimeVideo @chargers @Chiefs The stream is awful. I have 800mbps to stream. The live game is jumpy, then grainy, then freezes. All other streaming services work perfectly in 4K. Time to fix it!

  • BottBryan Bryan Bott (@BottBryan) reported

    @NFLonPrime @PrimeVideo It would be nice if the sound was lined up with the video. @NFLonPrime if you can fix that that would be great!!

  • stealth883 Michael (@stealth883) reported

    @amazon @PrimeVideo At the end of the day they turn out to be like all the rest of them and they accomplished nothing. The only difference is they faked it and pretended to understand what you were talking about and they pretended to know how to fix it.

  • GoodLuLuHart Lou - TrapLawwwd (@GoodLuLuHart) reported

    @PrimeVideo guys the production for this is ASSSSSSSS. Why is my picture at dial up quality? Poor audio. Y’all need some kinks worked out

  • aconley13 Anne13 (@aconley13) reported

    @PrimeVideo @chargers @Chiefs Thought you would have fixed all the problems after the first game. Poor quality, pic. Everything is off. Makes me nuts trying to watch it.

  • SStanfordMdFan Scott Stanford (@SStanfordMdFan) reported

    @PrimeVideo Horrible Video Quality with tonight’s game!!!! Pixelated, Choppy and freezing a lot. And it’s NOT my Internet Conection as I have Gig Internet from @GetSpectrum. @NFL you have a lot to work on before moving #NFLSundayTicket to a Streaming Service!!!#Horrible

  • MarcusR77137303 Marcus Reyes (@MarcusR77137303) reported

    @JTrevinoNano @NFLonPrime @PrimeVideo No problem here probably your ****** Internet.

  • Chris68449089 Chris (@Chris68449089) reported

    @PrimeVideo @chargers @Chiefs Yeah, think I'll turn it off now since the quality of the stream is so poor. I'll check the score in the morning.

  • jasonheier Jason Heier (@jasonheier) reported

    The stream quality for @NFLonPrime on @PrimeVideo is horrible. #TNFonPrime #surprised

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