Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 9
Los Angeles, CA 8
Portland, OR 8
Orlando, FL 7
Minneapolis, MN 7
Denver, CO 6
Seattle, WA 6
Houston, TX 6
Miami, FL 5
Atlanta, GA 5
Ashburn, VA 5
New York City, NY 5
Brisbane, QLD 4
Dallas, TX 4
Birmingham, AL 4
Las Vegas, NV 4
Sydney, NSW 4
Omaha, NE 4
San Jose, CA 4
Queens, NY 3
Vancouver, BC 3
Perth, WA 3
Buena Park, CA 3
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
Milwaukee, WI 3
Basking Ridge, NJ 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • minkajane Minkajane (@minkajane) reported

    Several months ago, streaming videos on @IMDbTV started having unsynced audio. Exiting the video and going back in fixed it. That doesn't work anymore and now the problem has expanded to @PrimeVideo. It's so bad I can't watch the videos at all. It only happens on my Firestick.1/2

  • Regnartterb Brett 👨🏻‍🦼🦸🏻‍♂️💚💙🏈☄️🍕 (@Regnartterb) reported

    Anyone else having trouble with @PrimeVideo not working?

  • RagnarokDel JFFRaggy (@RagnarokDel) reported

    the experience is awful on PC @PrimeVideo Got an ultrawide monitor and I get letterboxing on all 4 sides. Like get with the times it's 2021.

  • DragonShadow384 Vincent I Torres (@DragonShadow384) reported

    @PrimeVideo About an hour ago I tried to watch the new episode of Star Trek Discovery, and to my dismay It wouldn’t allow me to watch it, a nasty little message said, Problem Occurred. We’re unable to load tv details. Please try again later. What a bummer.

  • UptownMacLife Alex Mack (@UptownMacLife) reported

    @Reaper0fMars @TheWheelOfTime @PrimeVideo As a book reader let me be the one to tell you, book dialog would be horrible on screen. It would sound unnatural and archaic. But since you didn't get that before on your own I'm pretty sure me telling you won't help you understand.

  • RealDealAiel M (@RealDealAiel) reported

    Really interested in the decision behind Perrin/egwene/rand.. can't help but feel like @PrimeVideo REALLY needs to give WoT more episodes to tell more of the story.

  • zagupoz OZZIE (@zagupoz) reported

    @PrimeVideo why haven’t you uploaded @survivorcbs finale on @paramountplus been waiting all day to watch please fix

  • KalSDavian kal | Nihilian Effect 📚 series (@KalSDavian) reported

    @Jen_and_Onyx @PrimeVideo That is a definite as well, but that is a half separate issue. We should still realize how much time has passed, at least to some degree, now matter how crunched for time the show is.

  • natiffan Natiffan (@natiffan) reported

    I am struggling with what to think about the @TheWheelOfTime series on @PrimeVideo . I have read the books and the video series feels all over the place. The problem is that’s it’s done very well, just very different from the books. I am seeing the differences more than anything.

  • mdleslie David (@mdleslie) reported

    Lip sync is way off on this Amazon Prime broadcast of the football game. Way off. Like a full second. Hey, @PrimeVideo I can fix this for you. Give me a job.

  • minkajane Minkajane (@minkajane) reported

    @IMDbTV @PrimeVideo The Prime video app works fine but I want to watch things on my TV. A 30 second delay between video and audio is not going to work for me. 2/2

  • redactedpride BrittanyPierre.ethᵍᵐ (@redactedpride) reported

    @PrimeVideo Quite possibly the worst casting I’ve ever seen.

  • KellyLWhelan Kelly Whelan (@KellyLWhelan) reported

    Idea: American Idol but for inventors. Each season, anyone can submit an idea for how to solve [insert current world problem]. If their idea is selected they are paired with a team to test/ build it. Winner gets $10M. Publicly incentivize problem solving @netflix @PrimeVideo

  • VPHARRIS64 Harri's Kamal-toe (@VPHARRIS64) reported

    @TheWheelOfTime @PrimeVideo I'm giving this show everything I've got. Trying to like it, but FML, I'm almost done with this. If you've read the books, don't watch the show, it will ruin it. Please, Amazon, fix what you are doing!

  • EdwardIsSoCool Edward Sanchez (@EdwardIsSoCool) reported

    @RomeTrumain @PrimeVideo What was it like to work with @goconstance aka Angie Lopez? #WithLoveTV

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