Amazon Prime Video Outage Map
The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Amazon Prime Video users affected:

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
London, England | 7 |
Dallas, TX | 5 |
New York City, NY | 5 |
Houston, TX | 4 |
Phoenix, AZ | 3 |
Irving, TX | 3 |
Bengaluru, KA | 3 |
Seattle, WA | 3 |
Oklahoma City, OK | 3 |
Los Angeles, CA | 3 |
Chicago, IL | 3 |
Grimsby, England | 2 |
Paris, Île-de-France | 2 |
San Antonio, TX | 2 |
Toronto, ON | 2 |
Manchester, England | 2 |
Waterford, MI | 2 |
Preston, England | 2 |
Salt Lake City, UT | 2 |
Hackney, England | 2 |
Corona, CA | 2 |
Markham, ON | 2 |
Mountain View, CA | 2 |
Las Vegas, NV | 2 |
Portland, OR | 2 |
San Francisco, CA | 2 |
Victoria, BC | 2 |
Adelaide, SA | 2 |
Cypress, TX | 2 |
Roanoke, VA | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Rich Seviora: A Series of Petty Events (@RichSeviora) reported
@TheWheelOfTime @PrimeVideo y’all really need to fix this. I downloaded a 1080p version and it looks a LOT better.
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David (@DavidHarry53) reported
@FatimaAkintola @PrimeVideo I had similar experience on my account when I got really sick I contacted support for two months they couldn’t help until someone recommended me to HintCrack on instagram he’s indeed a professional hacker. He got my account fixed in just a few minutes
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Gino (@Gino26073679) reported
@PrimeVideo @TheWheelOfTime @tigermadden I was told this was going to give me a fix for GOT. Lol. Get the hell outta here! This is horrible!!!
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@thebirblawyer (@thebirblawyer1) reported
Whatever @PrimeVideo did with their update is terrible. I can’t find most things I want to watch without going through a 25 step ordeal.
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誰も (@bakayaro_bakaa) reported
@Gaiash @PrimeVideo Terrible ranking
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Herdy Handoko (@_hhandoko) reported
Infrastructure issues are one thing (e.g. @PrimeVideo often drops to 360p where other apps maintains 4K), but one quick win would be for it to simply have better integration with AppleTV's API / controls.
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lmaocmonman🇺🇳🇺🇲🕊🌎☮ (@stopdeboosting) reported
@MoriTheDog1 @tithonia_tea @PrimeVideo Yeah. I didn't have any issue with the casting or anything. The actors seemed ok, but the script didn't give them enough development.
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Kodibear (@alkikodibear) reported
@Diego2112Gaming @dragonmount @PrimeVideo My husband and I played D&D. I killed his character because lawful good drove me crazy. He was grateful. You're choosing to remain triggered, despite the fact I told you I screwed my husband before marriage. Lived with him in fact. This is your issue
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Shawn Snapp (@ShawnSnapp) reported
@PrimeVideo why do I need to keep signing out and reinstalling the Prime Video app on my Apple TV to stream a video? After I stream a video then I simply get streaming errors until I sign out, uninstall, reinstall, and sign in again. Using an Apple TV 4K that's fully updated.
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VinnyCThatWhoIBe (@vinnycthatwhoib) reported
@jasontheroberts Is a blatant encoding issue that seems to be most visible on OLEDs. If you search for "wheel of time compression" or "wheel of time artifacts" or similar you'll find other posts. I started a thread on Reddit about it too. @PrimeVideo is seemingly ignoring the problem.
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Andrew Edrington (@aedrington3) reported
@PrimeVideo Unpopular opinion and I’m going to get flamed for this, spider verse was the worst by FAR
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Mukeshjain (@Msanghvi376) reported
@PrimeVideoIN @SamsungMobile @SamsungIndia Unable to play anything on #PrimeVideo Its getting crashed each time i try to play a video Recently updated to #OneUI4 Pls help
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Deimos (@the_real_deimos) reported
@David_e25 @JESUSguideME @PrimeVideo No it hasn't aged THAT badly. If you can't turn off your brain for it that's your problem. Otto was acted very well. He's not boring.
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Jupiterno (@Jupiterno3u3) reported
@TheeMockingjqy @JEBTheMasterMC @PrimeVideo When did I ever say it sucked?? And just because it made a bigger impact doesn’t mean it’s a better movie lmao, we’re talking about the movies quality here, not impact. You think SM 2 is better that’s your opinion, I think SM is good but very overrated and that’s my opinion
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ከመዳን (@jobe0127) reported
@David_e25 @JESUSguideME @PrimeVideo ONE OF THE WORST VILLAINS??? are you insane? I gotta admit he was watered down a bit in raimi's interpretation but he is far from one of the worst