Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

Less
More

amazon-prime-instant-video Hero Image

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 9
Los Angeles, CA 8
Atlanta, GA 8
Portland, OR 5
Minneapolis, MN 5
Houston, TX 5
London, England 4
Perth, WA 4
Omaha, NE 4
Miami, FL 4
Brisbane, QLD 4
Denver, CO 4
Chicago, IL 4
Sydney, NSW 4
Kansas City, MO 3
Orlando, FL 3
Buena Park, CA 3
Seattle, WA 3
Ashburn, VA 3
New York City, NY 3
Madison, WI 2
Hyderabad, TG 2
Napa, CA 2
St. Louis, MO 2
Dallas, TX 2
Birmingham, AL 2
Vancouver, BC 2
Boise, ID 2
Rockledge, FL 2
Needham, MA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • AkashAstaine Tanzim Akash (@AkashAstaine) reported

    @PrimeVideo Your show's pacing is terrible.

  • __6581__ 6581 (@__6581__) reported

    @PrimeVideo There seems to be an issue with prime. Samsung tv and mobile app saying there is VPN and can’t connect to prime. I have no VPN. Looking at forums this seems to a recent issue. Was watching a few days ago. Nothing has changed my end. Troubleshooting all done.

  • Qomatose Q-Ball (@Qomatose) reported

    @PatMcAfeeShow @OfficialAJHawk "potato vision". I couldn't get HD because of my setup according to the drop down, yet I get HD on every other streaming service out there including everything else on Prime Video. Fix your crap @PrimeVideo

  • AlfonsinhoJr LaDecima #NoToEuropeanSuperLeague (@AlfonsinhoJr) reported

    @PrimeVideo No thanks. Won't watch this awful garbage show. Worst acting and writing a high budget show ever had.

  • Mixaboy Mix (@Mixaboy) reported

    @GamerGeeksTodd I watched on the 'PrimeVideo' Twitch channel and didn't have any issues, but a friend that watched through the Prime app on his TV told me this morning he had a bad experience with random picture quality drops all evening

  • Hogwylde1 Chuck (@Hogwylde1) reported

    @ProFootballTalk I completely agree on the pause issue on @PrimeVideo

  • PmoJ1985 Jeff Petrimoulx (@PmoJ1985) reported

    @DominowskiMusic Don’t forget to mention the 1970’s picture quality @PrimeVideo

  • PAgrabert Derek Grabert (@PAgrabert) reported

    @Tyler_Polumbus I’ve heard so many complaints of poor video quality. better get that fixed @PrimeVideo #TNFonPrime by October 6. Broncos vs Colts

  • Crabbyjacq Crabbyjacq (@Crabbyjacq) reported

    @NFLonPrime @nflcommish @JeffBezos Maybe Jeff should have been viewing on a tv to see the crappy quality. FIX it, I'm not the only one who was affected. I bet 85% had poor quality, me for 1. Not good PrimeVideo!

  • TonyNashNerd Tony Nash (@TonyNashNerd) reported

    🏈I watched the Amazon Prime pregame for Thursday Night Football. Really awful. Most prime stuff is really good, but that pregame was just awkward to watch. Please, @PrimeVideo, I'm begging you - do that better.

  • LadySitric Aeswilth (@LadySitric) reported

    @FOS It sucked . The audio was out of synch and the picture constantly buffered . You better fix this @PrimeVideo . Awful.

  • SemkeWalter AxeMan (@SemkeWalter) reported

    @PrimeVideo @chargers @Chiefs Video was terrible

  • josiahcole Josiah Cole (@josiahcole) reported

    @PrimeVideo Thursday Night Football was messy - Audio issues (minor), terrible UI (minor), and when I moved to another TV set running Roku the quality plummeted and I watched the 3rd quarter being played by "blobs" (major). Hard pass @NFL

  • StrangeCinema65 M. Lee Vaughn 🏳️‍🌈🏳️‍⚧️ (@StrangeCinema65) reported

    @SlasherDiva @PrimeVideo its by no means awful but its just kind of generic. hopefully you like it more lol

  • josh_skaggs10 Josh Skaggs (@josh_skaggs10) reported

    @GKAlexander6 @BarstoolTrent @PrimeVideo No I definitely do. Idk what the issue was. Took me about 30 minutes. Basically had to hard reset my router and my fire stick and I was in business.

Map Check Current Status