Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 14
Chicago, IL 10
Houston, TX 9
Atlanta, GA 9
Los Angeles, CA 8
Portland, OR 8
San Jose, CA 8
Minneapolis, MN 7
Denver, CO 7
Seattle, WA 6
Ashburn, VA 6
New York City, NY 6
Indianapolis, IN 6
Las Vegas, NV 5
Orlando, FL 5
Sydney, NSW 5
Birmingham, AL 5
Omaha, NE 4
Miami, FL 4
Dallas, TX 4
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3
St. Louis, MO 3
Milwaukee, WI 3
Kansas City, MO 3
Saint Paul, MN 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • MrsKateHalls Kate Halls (@MrsKateHalls) reported

    @AmazonHelp That link is of zero use to me when the issue is that I can't sign into my account. Because primevideo keep sending an access code to an email address that no longer exists.

  • macsmutterings colin macarthur (@macsmutterings) reported

    We recently subscribed to #PrimeVideo and infuriatingly when trying to watch shows on here it keeps buffering or freezing up with annoying message “something appears to have gone wrong” but no issues with any of our other streaming services. Anyone else?

  • MrsKateHalls Kate Halls (@MrsKateHalls) reported

    I have a username and password for primevideo. I need to update the email address, because it no longer exists. But now I can't sign in without a notification code sent to that email address. Which no longer exists.

  • GECFrost Georgie Frost ❄️ (@GECFrost) reported

    My relationship is on the line if we have to decide another movie to watch on @NetflixUK / @PrimeVideo... For the love of God, help me Twitter! What's good to watch out there? After Boris, obviously...

  • TigerSquat KLAZOMANIAC KIP (@TigerSquat) reported

    @Titus1012 @PrimeVideo I KNOW I COULDNT HELP MYSELF AFTER I TYPED IT ALL OUT

  • kirstynimmo22 Kirsty Liv 🦋 (@kirstynimmo22) reported

    @PrimeVideo it’s 8PM and still no rhoa , I’m considering cancelling my service as this is the only show I watch on prime and no attempt has been made to fix it.

  • ReeVarcoe Ree Haney Varcoe (@ReeVarcoe) reported

    @PrimeVideo wouldn’t a better line for the #Flack promo be “The world keeps turning...we just help spin.” (Aren’t they spin-doctors, after all?)

  • LukeRhysJones Lego Man (@LukeRhysJones) reported

    Considering it’s the richest company on the planet @PrimeVideo has the most awful user interface! Pathetic!

  • RUBICON41 Tony (@RUBICON41) reported

    Hey @PrimeVideo can you guys fix mad men so the next episode just play without the app crashing.

  • BrittA2211 Toss a Coin to Your Photographer (@BrittA2211) reported

    @AmazonHelp @PrimeVideo Signed into Amazon on the Amazon website, but when I click Prime Video, it makes me sign in again, but tells me my password is incorrect? I REALLY dont want to reset my password

  • ChrisSchachern Chris Schachern (@ChrisSchachern) reported from Novato, California

    Watching THE ODD COUPLE (1968) with Jack Lemmon & Walter Matthau on @PrimeVideo. Believe it or not, I never saw this one but ironically I’ve seen it’s sequel and the various incarnations. Does that make me a terrible person?

  • 2020WasAPortal ReallyReally (@2020WasAPortal) reported

    @obnoxious_sonny @myqueenlucyliu @PrimeVideo I hope not. You seem terrible. And a turn off.

  • hongsharpay josephine (@hongsharpay) reported

    @PrimeVideo please fix your quality i'm not paying for 480p

  • frinkatron Troy McClure (@frinkatron) reported

    @PrimeVideo Give Patriot a final season(s). I need finality. Help.

  • fuzzieewookiee wookiee (@fuzzieewookiee) reported

    So @PrimeVideo, why does #TheExpanse work on my Samsung Smart TV App but not my Firestick on the same TV?

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