Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 8
Madrid, Comunidad de Madrid 6
Chennai, TN 6
Hyderabad, TG 6
Pune, MH 6
Atlanta, GA 5
Mumbai, MH 4
Seattle, WA 4
Melbourne, VIC 4
Indianapolis, IN 3
Houston, TX 3
Paris, Île-de-France 3
Minneapolis, MN 3
Miami, FL 3
Valencia, Comunitat Valenciana 3
New Delhi, NCT 3
Vancouver, BC 3
Tampa, FL 2
New York City, NY 2
Salt Lake City, UT 2
Peoria, AZ 2
St. Petersburg, FL 2
Chicago, IL 2
Sydney, NSW 2
Asheville, NC 2
Birmingham, AL 2
Monterrey, NLE 2
Dewsbury, England 2
Phoenix, AZ 2
Long Beach, CA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • ZeroUtopia Zero Utopia-Sky, Alopex Kalliste Erinys (@ZeroUtopia) reported

    @PrimeVideo why don't subtitles work anymore on the xbox 360 app? Even movies and TV shows that used to have subtitles don't have them anymore. I tried turning them back on a bunch of times, and subtitles appear on my laptop, but we're not doing accessibility on xbox 360 anymore?

  • deathbyhags father stars (@deathbyhags) reported

    they r changing mari’s dub va in the amazon dubs of the rebuilds @PrimeVideo u r in big trouble mister

  • CristianFerrar3 DatGuyFerra (@CristianFerrar3) reported

    @RabbiAbdullah3 @chainbear @PrimeVideo I've honestly yet to find a single streaming service with good UI, prime is probably one of the worst ones though

  • Rob_larocco Robert Larocco (@Rob_larocco) reported from Okolona (historical), Kentucky

    @PrimeVideo riddle me this why does the Xbox One and the Xbox series X controller and Xbox series s controller turn off with your app after 15 minutes? It does not do it with any other app just yours please fix this.

  • SamSkram20 Sam LaCrosse Cigler (@SamSkram20) reported

    Can some one explain why some 3 min “movies” are now not included with @PrimeVideo AND cost so much to rent/buy? #help #goingbroke #toospendy

  • doyal_rego RDRego (@doyal_rego) reported

    @PrimeVideoIN @AmazonHelp @PrimeVideo Does Amazon prime India impose geographical restrictions on watching movies within India?? A lot of movies show up on prime after I login but they don’t seem to be available for viewing?

  • ThomONeil1 RU KIDDING (@ThomONeil1) reported

    @PrimeVideo The Needle Neck pliers to change the broken Channel ****... Good times

  • BlueJAI Jake (@BlueJAI) reported

    @NOWTV_It despite @netflix and @PrimeVideo making their content accessible to #blind customers, something they've both done for years. You continue to show utter contempt for the visually impaired with your lack of audio description. Why is that? When will you fix it?

  • RabbiAbdullah3 Rabbi (@RabbiAbdullah3) reported

    @chainbear @PrimeVideo On top of that it pushes ads before the movie/tv show and has one of the worst UIs I've ever seen

  • skamm111 skamm11 (@skamm111) reported

    @PrimeVideo @valkilmer Hopefully LotR and WoT will not be as terrible as they seem like they will be.

  • ThoughtRCrunchy AThoughtAnImageSomeWords (@ThoughtRCrunchy) reported

    @valkilmer @JuddApatow @PrimeVideo LMAO but we have to do the work to figure out which film you're speaking of?

  • RumiNate786 Rumi Nate (@RumiNate786) reported

    @PrimeVideo quality of image on the film 'Mother' is poor, doesn't matter if I download or stream it, watch it on 4k firestick or on a imac/ipad.

  • BHamilton001 Bill Hamilton Is Fully Vaccinated (@BHamilton001) reported

    @PrimeVideo And who got in trouble, as a kid, for turning the dial too fast when changing channels?

  • Ruff_hewn Buffalo Tomboy (@Ruff_hewn) reported

    @PrimeVideo Gawd that was awful. Made it to 40 minutes

  • kirstieford23 Kirstie Ford (@kirstieford23) reported from Kerang, State of Victoria

    We are 2/2 for terrible movies during #lockdown6 on @PrimeVideo: @TheTomorrowWar and @GreenlandMovie. At least The Tomorrow War made us laugh.

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