Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Los Angeles, CA 8
Phoenix, AZ 6
Ashburn, VA 5
Atlanta, GA 5
Omaha, NE 3
Dallas, TX 3
Denver, CO 3
Chicago, IL 3
London, England 3
Orlando, FL 3
Brisbane, QLD 3
Buena Park, CA 3
Miami, FL 2
Stone Mountain, GA 2
Montréal, QC 2
Vancouver, BC 2
Houston, TX 2
New Delhi, NCT 2
Reno, NV 2
Guadalajara, JAL 2
Bengaluru, KA 2
Berlin, Land Berlin 2
Ocala, FL 2
Portland, OR 2
Madison, WI 2
Napa, CA 2
Perth, WA 2
Minneapolis, MN 2
Seattle, WA 2
Needham, MA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • degz Sudeep Vishnumurthy (@degz) reported

    Forgot @PrimeVideo. Netflix is probably the better of the lot and rest are literally unusable.

  • HannaSnuggly SnugglyHanna (@HannaSnuggly) reported

    @NilsSorensen @typefiend @PrimeVideo It honestly is terrible I have to watch it on my phone is the only way it comes on clear

  • rahul22413084 rahul (@rahul22413084) reported

    @PrimeVideo T-13) 403-6843170-9802710 Received damaged product and custmr care not ready to help even after many calls and emails. Still left with damaged product and waste of my money. I need some higher ups to take the issue and provide some resolution @amazonIN

  • Kyuss_Jones Kyuss Jones (@Kyuss_Jones) reported

    @PrimeVideoCA @PrimeVideo have you dropped Yellowstone Season 4 Episode 5 yet? It was supposed to drop@at 7:00 pm MST last night as it did the previous weeks. After a couple of hours of waiting, I had to go to bed without my fix.

  • JKoomaguy Nobody/Somebody (@JKoomaguy) reported

    @PrimeVideoCA Did I miss a post about Yellowstones new episode 5 not being put up tonight? #help #PrimeVideo #yellowstone @Yellowstone

  • VictorBellew3 Victor Bellew (@VictorBellew3) reported

    @PrimeVideo @TheWheelOfTime I freaking hate it and it’s not just because it only gives a slight courtesy nod to the books but because the story is truly terrible. Why not just write your own story instead of ruining one that so many people have come to love so much. Pathetic

  • EdandSueGrimmet EddieandSue Grimmett (@EdandSueGrimmet) reported

    @northx @Yellowstone @PrimeVideo So…..it’s there now ….too bad I have to go to work 😔

  • DarshDevanand Darsh Devanand (@DarshDevanand) reported

    @PrimeVideo @PrimeVideoIN Everytime I want to watch something on my JIO set top box, I need to switch it off completely for Prime ALONE. The other apps work fine. At least move good shows like Parks and Rec so I don't have to use Prime.

  • sispijan Grégory (@sispijan) reported

    Hello @PrimeVideo , more than 10 days since @TheWheelOfTime premiere and still lot of issues with video quality, especially in 4k HDR, with lot of complaints about it on social media (see on reddit). Artefact, pixelisation, color error. I hope your tech team are on it. It is bad

  • jpaul_phan Jean-Paul Phan (@jpaul_phan) reported

    @PrimeVideo how come Yellowstone episode 5 is not available at the moment? Am I the only one with this issue in Canada?

  • TDevolin ➰Herondale Charm➰ (@TDevolin) reported

    @poundingsalt @PrimeVideo I don’t know! Literally the only reason I don’t mind Sunday nights! Now, work tomorrow and no satisfaction!

  • lensmangregg Gregg Sidwell (@lensmangregg) reported

    @KellyBel99 @erinadriaansen Thousands in Canada and US are dealing without their Yellowstone fix this week. @PrimeVideo support says wait 24 hours.

  • RenewMFS SAVE MFS (@RenewMFS) reported

    Hi, @PrimeVideo! With a complex and original story,#MotherlandFortSalem would be an extraordinary addition to your platform that we're sure you won't regret. Please don't let so much potential be wasted and help us #SaveMotherlandFortSalem!

  • VictorBellew3 Victor Bellew (@VictorBellew3) reported

    @JamesMa21039226 @PrimeVideo @TheWheelOfTime The worst part is they change it by removing integral scenes and characters claiming they are shortening it to fit but then add terrible and pointless scenes and characters to make it more interesting. Why can’t they trust the story that Jordan made so epic. This will fail.

  • clyde_from Crispen Myers (@clyde_from) reported

    @PrimeVideo Worst of the 3

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