Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 11
Los Angeles, CA 8
Atlanta, GA 8
Portland, OR 6
Orlando, FL 5
Minneapolis, MN 5
Chicago, IL 5
Houston, TX 5
Perth, WA 4
Omaha, NE 4
Miami, FL 4
Brisbane, QLD 4
Birmingham, AL 4
Denver, CO 4
Seattle, WA 4
Sydney, NSW 4
London, England 3
Kansas City, MO 3
Dallas, TX 3
Buena Park, CA 3
Ashburn, VA 3
New York City, NY 3
Napa, CA 2
St. Louis, MO 2
Queens, NY 2
Vancouver, BC 2
Boise, ID 2
Rockledge, FL 2
Needham, MA 2
Columbus, OH 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • ShayStonexxx ShayStonexxx (@ShayStonexxx) reported

    @PrimeVideo you have to do better. Lately your performance has been absolute ****. Y’all basically created the platform that all other streaming services run on. Fix your ****! No excuses!

  • MateerPaul Paul Mateer (@MateerPaul) reported

    @PrimeVideo @SAghdashloo I love this, but my problem isn't falling asleep. Quite the opposite, I can fall asleep just about anywhere - my wife says I could sleep on a clothes line. What I need is another video where Shohreh/Chrisjen tears strips off me and then reminds me to watch the next episode!

  • suzannecutler10 Suzanne Cutler (@suzannecutler10) reported

    @kerrywashington @PrimeVideo @ElaineWelteroth #ParentalAlienation is a hate crime. It is severe child abuse. Abusive litigation is a form of domestic violence. Keeping a small child from a fit and loving parent is cruel and inhumane. #AvaBenincasa Please help!

  • RealWill_Jensen Will Jensen (@RealWill_Jensen) reported

    Hey @PrimeVideo can you please start streaming their movies in the correct and original aspect ratio? I'm sick and tired of getting on to watch a movie only to find it's a low quality pan and scan fullscreen version of it and having no way to change it.

  • AfricanKhaIeesi Amina⁷ (@AfricanKhaIeesi) reported

    Please fix this ugly interface I’m begging. It shouldn’t be this annoying to rewind or forward. @PrimeVideo

  • suzannecutler10 Suzanne Cutler (@suzannecutler10) reported

    @djdnice @kerrywashington @PrimeVideo #ParentalAlienation is a hate crime. It is severe child abuse. Abusive litigation is a form of domestic violence. Keeping a small child from a fit and loving parent is cruel and inhumane. #AvaBenincasa Please help!

  • IvanFilmFix Ivan Ortega (@IvanFilmFix) reported

    For a company @amazon that makes so much money @PrimeVideo has the worst interface, worst subtitles, worst language availability and most confusing platform. Clearly quality is not of their concern.

  • Pollys_Revenge Pollys_Revenge (@Pollys_Revenge) reported

    @PrimeVideo @primevideosport Is there a way to fix the brightness of a video? Several different shows/movies have been barely watchable because they are so dark. Its only on my phone tho, works fine on PC or TV. Brightness settings for my phone, even when at full, do not help

  • F4LLON_ millie (@F4LLON_) reported

    @PrimeVideo @AmazonHelp @amazon please help! Have been having problems with my Prime Video all week, keeps buffering and telling me 'something went wrong, try again later'. But later never works. I can't watch more than 30 seconds without it stopping, help me!

  • Shaybee7 Sean Boyle (@Shaybee7) reported

    @SkyHelpTeam Can someone please help. @PrimeVideo isn't showing anywhere on my Sky Q box and i've tried all the online suggestions but it's no help. Tried calling to speak with someone but just get an automated service.

  • alpsdm Alpß (@alpsdm) reported

    @PrimeVideoIN Full on anti CAA... Gang on one platform.. In one series😠😠 N seriously @PrimeVideo you expect us to watch this bull crap.. Each character in this series pukes venom against India n Indians day in n day out.. Shame they still get work in INDIA

  • RealWill_Jensen Will Jensen (@RealWill_Jensen) reported

    Hey @PrimeVideo can you please start streaming your movies in their correct and original aspect ratio? I'm sick and tired of signing on to watch a movie only to find it's a low quality pan and scan fullscreen version of the original.

  • kami4515 KAMRAN (@kami4515) reported

    @PrimeVideo are u people running a business or all goof gathered together ???? tried many times but issue of login is not getting solved . shame on ur part

  • eiliscope eilis cope (@eiliscope) reported

    Just had the worst #experience with @amazon Charged 4 @PrimeVideo when it wasn’t requested! Locked out of an account which after 2 hours that you can’t resolve! Told to try again in a couple of hours so CBA! Still not refunded a credit for over 2 months now! #Fail

  • J_Dahlin sm00sh (@J_Dahlin) reported

    Anyone else have issues with #HBOMax buffering? Almost every show (WW1984 did not) has a 1/4 second buffering pause every 5-8 seconds. I do not have this issue w/ @PrimeVideo or @YouTube or @netflix

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