Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chicago, IL 7
San Jose, CA 7
Minneapolis, MN 6
Atlanta, GA 6
Bengaluru, KA 5
Houston, TX 5
Denver, CO 4
Los Angeles, CA 4
Phoenix, AZ 4
Ashburn, VA 4
Vancouver, BC 4
New York City, NY 4
Las Vegas, NV 4
Indianapolis, IN 4
Seattle, WA 4
Melbourne, VIC 4
Tampa, FL 3
Frederick, MD 3
Portland, OR 3
Toronto, ON 3
Salt Lake City, UT 3
San Antonio, TX 3
Nashville, TN 3
Wake Forest, NC 3
Dallas, TX 3
Birmingham, AL 3
Peoria, AZ 3
San Diego, CA 2
Washington, D.C., DC 2
Evansville, IN 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • yesItsArshad Arshad Khan (ارشد خان) (@yesItsArshad) reported

    @PrimeVideo @AmazonHelp Have you ever consider providing option to change video quality on amazonPrime TV app for your customer having restricted data limit? Atleast provide an option for data saver mode.

  • janewilson90 Jane Wilson (@janewilson90) reported

    If #startreklowerdecks leaves @PrimeVideo it'll be the worst thing that happened to @StarTrek since the "Space Scotland Ghosts" episode of TNG

  • KevinGilmartin Kevin Gilmartin 🏴󠁧󠁢󠁳󠁣󠁴󠁿 DM • Gamer • Nerd (@KevinGilmartin) reported

    @PrimeVideo the audio is out of sync with the video on Sanctuary. Is this a known title issue or can it be fixed? It happened with a purchase the other day too and I ended up getting a refund on that. It's not my TV or HDMI cable as it happens on every device I try.

  • kingsmiley143 ًS. 🏹 (@kingsmiley143) reported

    @PrimeVideo I have a feeling y’all are going to renew #IKWYDLS bc it was trash. That has to have been the worst show I’ve seen in a very long time. It made ZERO sense. I definitely won’t be watching “if” it is renewed. Everything doesn’t need to be turned into a tv show.

  • MaryMackMakes Mary Mack | She/Her/They (@MaryMackMakes) reported

    since I've swapped my video card, @PrimeVideo has refused to play in any sort of viewable quality in Chrome. I was able to get it to work in Edge 🤢 with HD quality available, but now that I've changed my cables from adapters that were DVI-to-DisplayPort/DVI-to-HDMI

  • Alacod1 Alacod (@Alacod1) reported

    @TheWheelOfTime @PrimeVideo The worst part of this WoT tv series is it's not on Netflix so I can binge watch the first season.

  • _shancher Shandi Cherie (@_shancher) reported

    Okay @Shudder on @PrimeVideo has not been uploading @bouletbrothers Dragula ontime, and Season 4 episode 5 is still not online. Someone please fix this!

  • leam182 Leam Paul Jones (@leam182) reported

    I have realised that it is @PrimeVideo that has the issue…. Any help?

  • aosully42 Andrew O'Sullivan (@aosully42) reported

    The @PrimeVideo NBA league pass app is beyond awful. The only reason I subscribe through Amazon is there is no LP app on Samsung smart TVs. Might pick up a Roku and cancel prime altogether. @NBALPSupport

  • tsmchris88 LiQuId! (@tsmchris88) reported

    @Fade_Me_Fam @TheWheelOfTime @PrimeVideo The struggle is ******* real lol. I might just buy some prime also and do the tip in hope of release tomorrow and if that fails do prime for prime party Friday when I get off work

  • dgodward3 @dgodward (@dgodward3) reported

    @JeffBezos @PrimeVideo I’m not sure why there is such the issue with stating clearly when the @TheWheelOfTime will release by time zone.

  • srf1999 Sergio R. Flores (@srf1999) reported

    I love Amazon and the @PrimeVideo service that they offer, BUT it's so outdated and not user friendly that I feel that I've been "forced" to use another streaming service as my primary for watching and purchasing videos... @PrimeVideo let's work together to make it the best!!!

  • alj329 ladyj (@alj329) reported

    @PrimeVideo I've been trying to watch this movie for over an hour now. With no help! Sick of this sub-prime service!! #primevideosucks

  • CmonNowStephon Teflon Marbury (@CmonNowStephon) reported

    Anybody having an issue where the league pass channel on @PrimeVideo isn't showing the currently live or upcoming games? It only shows the games that are upcoming or live for NBATV for some reason

  • MeekMillNo1Fan Meek Mill Fan Page (@MeekMillNo1Fan) reported

    Did Prime Video just crash tonight? #primevideo

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