Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 9
Los Angeles, CA 8
Atlanta, GA 8
Portland, OR 6
Minneapolis, MN 5
London, England 4
Perth, WA 4
Brisbane, QLD 4
Denver, CO 4
Chicago, IL 4
Houston, TX 4
Sydney, NSW 4
Kansas City, MO 3
Omaha, NE 3
Orlando, FL 3
Miami, FL 3
Buena Park, CA 3
Ashburn, VA 3
New York City, NY 3
Glasgow, Scotland 2
Madison, WI 2
Hyderabad, TG 2
Napa, CA 2
St. Louis, MO 2
Dallas, TX 2
Birmingham, AL 2
Vancouver, BC 2
Boise, ID 2
Seattle, WA 2
Rockledge, FL 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • windycityclutch Clutch (@windycityclutch) reported

    @PrimeVideo audio is so bad. You can barely hear the crowd. 6 weeks into the season and it’s still this bad. Use that bezo money and fix it already. #DaBears

  • MsAJF Always dreamin’ … (@MsAJF) reported

    @Lew_Jetton @NFL @PrimeVideo Umm. It released an update earlier today so that might be the issue.

  • Mike01693409 Mike (@Mike01693409) reported

    @NFL @nflcommish @PrimeVideo hey so when is the picture quality gonna improve on Thursday nights? Think you’ll get it fixed by week 16? You guys suck. Amazon and NFL Billion dollar businesses and you can’t get it right.

  • meier_tanner tanner meier (@meier_tanner) reported

    I got better picture quality on my Nintendo DS then I’m getting on @PrimeVideo right now

  • AxtionMikeb Mike Brittain💎🚀🌙 (@AxtionMikeb) reported

    @PrimeVideo sucks. The quality is ****. I can’t believe people pay for this ****. #wasteofmoney

  • Hogwylde1 Chuck (@Hogwylde1) reported

    I hate the picture quality on these games on @PrimeVideo @ProFootballTalk

  • AreJay1976 Ron Jersey (@AreJay1976) reported

    @PrimeVideo @SoldierField Fix the problem AP

  • tiptoejoe33 Joe Schneider (@tiptoejoe33) reported

    Bears helmets look pretty awesome tonight ngl. Other than that Amazon Prime is *** for watching TNF. Bad enough I gotta pay for this but this game lagging worse than Call of Duty servers @PrimeVideo I want a refund. Make TNF free, u don’t need the money Jeff Bezos

  • TheBryanBaer Bryan (@TheBryanBaer) reported

    @SamHouseholder @PrimeVideo I haven’t had any connection issues. But the quality of this broadcast is CFL level.

  • calizephyr calizephyr (@calizephyr) reported

    @NFLonPrime @PrimeVideo @EricClapton Fix the stream.

  • thismyburner10 burnerszn Ω 1027 Ω (@thismyburner10) reported

    @Xfinity @PrimeVideo weekly reminder that the #ThursdayNightFootball stream through Xfinity is terrible. Pauses every couple minutes to buffer

  • heelsandsox B Whyte (@heelsandsox) reported

    So far my first Thursday night football game on @PrimeVideo and the quality of video and buffering is very difficult to deal with. Could be my internet provider, but expect better and can’t believe I would say missing it on @DIRECTV

  • nathannolandpkr Nate 🫡🇺🇲 (@nathannolandpkr) reported

    @NFL Fantastic job on providing the two worst back to back games to @PrimeVideo - It's a good look, really.

  • barb17364181 barb (@barb17364181) reported

    @PrimeVideo @NFL Thursday Night Football is horrible to watch! Maybe you should have delayed implementation until the influx could be handled. Terrible.

  • Bluefacedavy David Lawrence (@Bluefacedavy) reported

    @Hogwylde1 @PrimeVideo @ProFootballTalk It’s bad. On mobile it’s awful.

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