Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 9
Chicago, IL 7
San Jose, CA 7
Hyderabad, TG 7
Minneapolis, MN 6
Atlanta, GA 6
Chennai, TN 6
Houston, TX 5
Madrid, Comunidad de Madrid 5
Denver, CO 4
Los Angeles, CA 4
Phoenix, AZ 4
Ashburn, VA 4
Vancouver, BC 4
New York City, NY 4
Las Vegas, NV 4
Indianapolis, IN 4
Mumbai, MH 4
Seattle, WA 4
Melbourne, VIC 4
Frederick, MD 3
Portland, OR 3
Toronto, ON 3
Miami, FL 3
Salt Lake City, UT 3
San Antonio, TX 3
Nashville, TN 3
Wake Forest, NC 3
Dallas, TX 3
Birmingham, AL 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • 0x_ftm Slippin_Jimmy (@0x_ftm) reported

    @PrimeVideo More like prime video still trying to figure out how to deliver a quality stream 13 weeks in. Absolute trash. Fix it Amazon

  • truC2013 CB Condit (@truC2013) reported

    @NFLonPrime @PrimeVideo @littlecaesars Fix the pixelating problem already. Frustrating to try and watch the games all season long. What’s up?

  • McClutherness Ikschneve McClutherness Parody (@McClutherness) reported

    @GODJ2 @PrimeVideo @nflcommish I've only had a problem one game

  • bburnett3816 Ben Burnett (@bburnett3816) reported

    Anyone else find it difficult to watch the NFL games on @PrimeVideo? The lag in audio to actual play sequence is downright awful and you would think with the amount of money they’re spending for each production, that they’d have it figured out 13 weeks into the season…

  • sirkrekked Sirkus (@sirkrekked) reported

    @NFL So the move to @PrimeVideo on Thurs means more difficult to watch your games, but the constant streaming quality problems make it more difficult to watch for those who can. One would think you’ve got the money to correct this. Of course one would think @JeffBezos does also.

  • GODJ2 GO DJ 2 (@GODJ2) reported

    NFL Thursdays has been the worst streaming experience. Freezing, delays, sound ahead of the plays. Unwatchable product. @PrimeVideo @nflcommish

  • ComedyIsTherapy (((Chris)))) (@ComedyIsTherapy) reported

    So I turned on what I thought was Basic Instinct2 but then I realized I was watching me before you that horrible movie about a disabled guy who dies for the love of his life @PrimeVideo y'all need to to fix it y'all got the wrong bad movie going on LOL

  • IAMARED2 La republica socialista scouse de Liverpool (@IAMARED2) reported

    @PrimeVideo how does this NFL deal work? I pay to subscribe to the service but you get to sell ads and I have to sit through them?

  • davedugan43 David Dugan (@davedugan43) reported

    @PrimeVideo this TNF is literally unwatchable. Fix your stuff

  • BrianGann Brian Gann (@BrianGann) reported

    @PrimeVideo why is your live video streaming quality so bad for NFL games?

  • KyleProvencher Kyle Provencher (@KyleProvencher) reported

    @PrimeVideo That looks like the coder you need to hire in order to make your app useful. Picture in Picture is a simple damn update. So instead of watching the game and tweeting how awesome you are. I had to close the app to come tell you how terrible you are. #BeBetter

  • GBPackfam007 Simon Petrikov (@GBPackfam007) reported

    @PrimeVideo your quality for Thursday night football ******* sucks. It’s choppy and constantly breaks up.

  • mayaballsreke mayaballsreke (@mayaballsreke) reported

    @PrimeVideo Why is the quality so ****** with prime video?

  • kmkibble75 Kevin (@kmkibble75) reported

    One thing is for sure -- Having the NFL on @PrimeVideo sure makes it a lot easier to forget there's any football games on Thursday night. I'm realizing that's not all that terrible.

  • CoachStephan1 CoachStephan (@CoachStephan1) reported

    Amazon Prime TNF is absolutely terrible!! Freezing all the time I am shutting it off!! Three weeks in a row now!! DO BETTER @NFLTNF @PrimeVideo #freezeframe

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