Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 9
Los Angeles, CA 8
Atlanta, GA 8
Portland, OR 5
Minneapolis, MN 5
Houston, TX 5
London, England 4
Perth, WA 4
Omaha, NE 4
Miami, FL 4
Brisbane, QLD 4
Denver, CO 4
Chicago, IL 4
Sydney, NSW 4
Kansas City, MO 3
Orlando, FL 3
Buena Park, CA 3
Seattle, WA 3
Ashburn, VA 3
New York City, NY 3
Glasgow, Scotland 2
Madison, WI 2
Hyderabad, TG 2
Napa, CA 2
St. Louis, MO 2
Dallas, TX 2
Birmingham, AL 2
Vancouver, BC 2
Boise, ID 2
Rockledge, FL 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • pdxrhc23 Ronnie Coulam (@pdxrhc23) reported

    @JeffBezos @PrimeVideo y’all should figure out your Thursday night football video quality. Video and sound don’t match… again

  • Tylow237 TW (@Tylow237) reported

    @e_livingston430 @PrimeVideo With the amount of money Amazon has this shouldn't be an issue.

  • reeeetired Retired But Busy (@reeeetired) reported

    @NFLonPrime @PrimeVideo Horrible quality, buffering constantly. Crap

  • Geespn . (@Geespn) reported

    Had to switch to the laptop, **** look 1,000 times better on here, just work on your casting wirelessly please @PrimeVideo

  • IamJoelF Joel (@IamJoelF) reported

    @PrimeVideo first quarter crystal clear. Second quarter, 1993 called and wants their streaming quality back.

  • flater_anthony Anthony Flater (@flater_anthony) reported

    @PrimeVideo TNF audio is ahead of video. Happens every 10 minutes for me. Only fix is to exit the broadcast then go back to live

  • phaedraco PHAEDRA (@phaedraco) reported

    @BryanZorn @PrimeVideo Actually, it works better on the built-in app on TV, too. May be a problem on Roku?

  • Kmalbanese Kevin Albanese (@Kmalbanese) reported

    @Ericpothier4 @realOBF @PrimeVideo No it’s not. I have 400mbps and it’s choppy ASF. It’s the devices. Roku seems fine. Android TV and Chromecast is garbage for this. Choppy. Sound issues.

  • ckmorano Chris Morano (@ckmorano) reported

    @ajassy @PrimeVideo @NFL Picture is terrible!!

  • glamisgal Kelly (@glamisgal) reported

    @NFL @PrimeVideo this is the shittiest product of a live stream I have ever witnessed! I love Thursday night football and this absolutely SUCKS! Thanks for Al Michaels and Tony Gonzales but WTAF? Please fix it.

  • bencreative bencreative (@bencreative) reported

    @PrimeVideo never ever ever have I had an issue streaming football at my house - including Sunday Ticket with 4 of us streaming on separate devices. You have hijacked football

  • NavyMom623 Ella🎭WNY (@NavyMom623) reported

    @NFLonPrime @PrimeVideo You're picture quality sucks! It looks like I'm watching a game from 1980!

  • TheRealJ_Wright Jordan Wright (@TheRealJ_Wright) reported

    @PrimeVideo please return your TNF purchase. The video quality is terrible

  • probationguy101 Nicholas Charles (@probationguy101) reported

    @danorlovsky7 @PrimeVideo your Thursday night football stinks. It keeps buffering and telling me I have low bandwidth. I don’t have that problem with ANYTHING else I stream

  • ratchy_rach Rachel Rodriguez (@ratchy_rach) reported

    The video qualify on @PrimeVideo for the NFL game is so awful 😭😭😭

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