Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 8
New York City, NY 8
Chicago, IL 6
Ashburn, VA 6
Los Angeles, CA 6
Atlanta, GA 6
Orlando, FL 5
Derby, England 4
Bengaluru, KA 4
Guadalajara, JAL 4
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Dallas, TX 3
Glasgow, Scotland 3
San Diego, CA 3
Endicott, NY 3
Fairfield, CA 3
Jacksonville, FL 3
Wandsworth, England 3
Brisbane, QLD 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
San Antonio, TX 3
Winston-Salem, NC 3
Southampton, England 2
Köln, NRW 2
Croydon, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • BeckerLabCRTD Becker Lab CRTDresden 😷 (@BeckerLabCRTD) reported

    @robertgraham @PrimeVideo can everyone downvote it, or does this only work when you've watched it?

  • RStevster Rob Stevster (@RStevster) reported

    @PrimeVideo Never buy a video from Prime. Ads, wrong episodes, total mess and the can’t fix anything…

  • PenginRob Rob Killam (@PenginRob) reported

    @LuciousAmoris @PrimeVideo @brave A lot of the ad blockers tend to have issues with Prime (intentionally, I'm sure). I've used them before, but inevitably they stop working. Brave is useful for many services, though.

  • Mrlusifer2023 Mrlusifer (@Mrlusifer2023) reported

    @PrimeVideo I just cancelled my prime membership. When I joined there was no commercial, and now you wanna change the membership I signed. Pay more to skip the commercial. Like that you can have other platforms like crunchyrolls. But I can probably fix that without prime.

  • raunak4590 Raunak (@raunak4590) reported

    @JosD92official @HPhobiaWatch @PrimeVideo You can just use emulator in laptop ..it won't work in browser

  • sumit_mamc Sumit Gupta (@sumit_mamc) reported

    @PrimeVideo Episode 5 Young Sherlock not running in India. Check the error…!!!

  • Obeng333 Nana Obeng (@Obeng333) reported

    @PrimeVideo @awscloud been trying to create an account but it is not going through any help

  • Brovechkerson Bordon Gombay (@Brovechkerson) reported

    Anyone else’s @PrimeVideo not working?

  • peacefullmove anun news (@peacefullmove) reported

    @PrimeVideo Terrible experience with @Amazon Prime. They only responded when I posted on X or filed a BBB complaint. A month later, still stuck in a “3-5 days” loop with zero resolution — despite providing everything they asked. Is this how Amazon treats customers? @AmazonHelp #AmazonPrime

  • TyColton Tyler Colton Broome (@TyColton) reported

    @PrimeVideo Your recent ads keep switching my audio settings. Every time an ad finishes and my show resumes, the audio description setting turns on. Is this a glitch?

  • peacefullmove anun news (@peacefullmove) reported

    @PrimeVideo Terrible experience with @Amazon Prime. They only responded when I posted on X or filed a BBB complaint. A month later, still stuck in a “3-5 days” loop with zero resolution — despite providing everything they asked. Is this how Amazon treats customers? @AmazonHelp #AmazonPrime

  • RuffReader josh (@RuffReader) reported

    @PrimeVideo something going on with your servers? Movies have been terrible quality this morning with lots of buffering

  • HaganJoseph4 𝓗𝓪𝓰𝓪𝓷 🇬🇭 (@HaganJoseph4) reported

    @AmazonMGMStudio @PrimeVideo “Some problems cannot be fixed even if you call Holmes”- O’kenneth

  • Chouhanashish Responsible Indian (@Chouhanashish) reported

    @PrimeVideoIN why episode 05 of Young Sherlock holmes is not able to play in my account? Please help. @PrimeVideo

  • Jumby757 Jumby Jives (@Jumby757) reported

    @robertgraham @PrimeVideo Reposting it doesn't help...

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