Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
San Jose, CA 7
Chicago, IL 7
Seattle, WA 6
Minneapolis, MN 6
Atlanta, GA 6
Ashburn, VA 5
Bengaluru, KA 5
Houston, TX 5
Portland, OR 4
San Antonio, TX 4
Dallas, TX 4
Wake Forest, NC 4
Salt Lake City, UT 4
Denver, CO 4
Los Angeles, CA 4
Phoenix, AZ 4
Vancouver, BC 4
New York City, NY 4
Las Vegas, NV 4
Indianapolis, IN 4
Melbourne, VIC 4
Mumbai, MH 3
Fort Worth, TX 3
Clinton Corners, NY 3
Chennai, TN 3
San Diego, CA 3
Tampa, FL 3
Frederick, MD 3
Toronto, ON 3
Nashville, TN 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • howie_levine Howie Levine (@howie_levine) reported

    @Yankees @PrimeVideo Unwatchable on Prime. Took 10 minutes to get into it, and the video quality was horrible.

  • CountessAu Countess 🍸🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺 (@CountessAu) reported

    How tf do you get @PrimeVideo to work? Do they even want customers?

  • TheRonin248 The Ronin ™️ (@TheRonin248) reported

    @PrimeVideo is there an issue? Keeps kicking me off about 45sec into a film. HBO and Netflix working fine. Any issues in SC

  • CallMeKilgore Becca B. (@CallMeKilgore) reported

    @PrimeVideo your rewind is so terrible. I don’t understand. It makes no sense. Please invest in some UI on this.

  • TheCompendium22 Sharlene Draft (@TheCompendium22) reported

    I want to write my own tv show and I want to work with writers from @Tubi and @PrimeVideo to make it happen.

  • TheUsubtleBhakt Heisenberg (@TheUsubtleBhakt) reported

    @PrimeVideo has worst search feature. Recently @PrimeVideo is working worst then usual and gets stuck in @Roku tv

  • obswessed Megan (@obswessed) reported

    @PrimeVideo we’ve been watching movies through Prime with no issues, we’ve now paid to rent one of the movies in a series and it’s constantly buffering and freezing I don’t get it?

  • jingmeichen maddie (@jingmeichen) reported

    @PrimeVideo @AmazonHelp @DeadRingers episodes 2-5 of dead ringers arent working please fix this !!

  • JonesyShwemes Jeff CB Jones (@JonesyShwemes) reported

    @PrimeVideo You need to fix your subtitles problems on your app. We're watching shows in English where people are speaking Spanish, and the subtitles are showing everything in ALL CAPS German, with English subtitles over top. Changing the settings does nothing.

  • asadshahhid ye (@asadshahhid) reported

    Hello @PrimeVideo I’ve been paying my prime subscription via iCloud for the last few months but am unable to log in with my account. Whenever I do, it says I’ve no existing subscription even I’ve invoice proof in my email. Pls help me access my account.

  • willitstimothy Timoteo (@willitstimothy) reported

    @owldgamer @dhewlett @PrimeVideo I think they should do all three as one show. Modern shows are multi-plot affairs (GoT, The Expanse etc), and doing it like that is completely a better way to continue the series. Rebooting Stargate is just dumber than dumb. Star Trek did it, and it didn’t work well at all.

  • tyre_alton Alton (@tyre_alton) reported

    @PrimeVideo @betplus Hello. I am trying to watch Sistas on Prime Video. I have a BET+ subscription through Amazon. Prime Video is currently trying to charge me to watch the last 10 eps of Season 5 (eps 12-22) that have already aired. Can someone fix this please. Thank you!

  • bilbroswaggins3 I bully jets and cowboys fans (@bilbroswaggins3) reported

    @Yankees @PrimeVideo Amazon clearly had an issue with this live stream today but customer service is clueless and rude. Refused to help. Told me I had to pay for mlb tv. I repeated multiple times I'm watching on my phone right now why in the hell do I have to pay for mlb tv to watch on my pc???

  • bilbroswaggins3 I bully jets and cowboys fans (@bilbroswaggins3) reported

    @Yankees @PrimeVideo I could watch it on my phone. I could watch it on my fire stick. But I could not watch it on my pc via my internet browser. It told me I could only watch if I signed up for mlb tv. Customer service told me I had to pay for mlb tv to watch. I'm in NJ. Worst Customer service.

  • BrownGenesis2 Brown Genesis 🗨️ (@BrownGenesis2) reported

    I seriously need Prime video login #primevideo

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