Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 8
Denver, CO 7
Los Angeles, CA 6
Orlando, FL 6
Brisbane, QLD 6
Atlanta, GA 6
Ashburn, VA 5
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Chicago, IL 4
Fairfield, CA 3
Jacksonville, FL 3
Wandsworth, England 3
Guadalajara, JAL 3
Bengaluru, KA 3
Seattle, WA 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
Dallas, TX 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
Ocala, FL 2
Woodbridge, VA 2
City of London, England 2
Marietta, GA 2
Lexington, KY 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • romaisa_24 Romaisa Iqbal (@romaisa_24) reported

    @PrimeVideo pathetic service by customer care. Did not solve the issue, wasted 1hr with passing on the calls. No tech equipped staff to address the issue. Talking like illiterates. what standards are followed here? How do i get my app problem solved? #AmazonPrime @PrimeVideoIN

  • ssenthilkumar_ senthilkumars (@ssenthilkumar_) reported

    @PrimeVideo I am not able to download videos in my iPhone it is in loading state and I have not exceeded limit also kindly help with the solution @PrimeVideoIN

  • jen29268280 jen (@jen29268280) reported

    @PrimeVideo signed up to paramount to watch paw patrol movie. Now paid and now it only shows the trailer?? Please help! 2 year old is desperate to watch it!

  • romaisa_24 Romaisa Iqbal (@romaisa_24) reported

    @AmazonHelp Got the mail update, didn't help. @JeffBezos as a customer, I've never ever faced such a poor customer service in my life. @amazonaffilia training given to these representatives is not upto the mark. Again called, wasted my time with no solution. #PrimeVideo #AmazonPrime

  • Johnshoe117 John shoemaker (@Johnshoe117) reported

    @JKCorden @BettyWho @PrimeVideo Anna Freud She said that ppl with kind hearts treat small animals well. You treated the Balthazar food servers poorly, & made it known that you thought you were better than them. Don't be a d*ck.!Reflect on your poor behavior and learn and grow. Or just f*ck you, ya know? C*nt ;)

  • davidwright27 David Wright (@davidwright27) reported

    Hey @PrimeVideo is there a problem atm with your service for UK users? Struggling to get any videos to play

  • MichaelDi_Salvo Michael Di Salvo (@MichaelDi_Salvo) reported

    @TCL_USA @PrimeVideo @Roku You need a better support system in place when your customers have issues, when the Prime Video app doesn't support Dolby Vision HDR on a TCL made, Roku OS running TV, to keep passing the buck saying "its not us, contact them" doesn't solve anything...

  • sherilynslvn your mum (@sherilynslvn) reported

    there is NOTHING INTERESTING TO WATCH in ANY STREAMING PLATFORM please fix this!😠 @netflix @PrimeVideo @DisneyPlus

  • Vicki_Wallac VickiWallace (@Vicki_Wallac) reported

    @ChloeGMoretz @PrimeVideo Who will help me with advice?

  • staunnin J (@staunnin) reported

    @AmazonStudios @PrimeVideo Easily the worst television show I’ve ever seen. A catastrophic monstrosity of a tv show, devoid of any redeeming features with the worst ending in tv history. Everyone involved in the making of this dross should feel an apocalyptic sense of shame. It’s offensively atrocious.

  • scottgmckenzie1 Scott McKenzie (@scottgmckenzie1) reported

    @LOTRonPrime @PrimeVideo one of the worst shows in history @JeffBezos, you made a really bad decision not hiring experienced showrunners and ones who would actually honor Tolkien's legacy and fans

  • HarshPr74910549 Harsh Prajapat (@HarshPr74910549) reported

    @PrimeVideo prime vedio not login Please login problem issue solve 7791873472

  • PaulHerzberg6 Paul Herzberg (@PaulHerzberg6) reported

    @NeoWestchester @PrimeVideo In my case it adds bars depending on which ratio it chooses top/bottom or sides and squishes the image. I realise this is a different problem, but it seems in the same class.

  • followingtwts followingtwts (@followingtwts) reported

    @LOTRonPrime @PrimeVideo Don't watch this, it's terrible.

  • imahoran4niall You can just be yourself (@imahoran4niall) reported

    @PrimeVideo Is this local time? Or do we have to wait for America? @PrimeVideo @PrimeVideoAUNZ please help! Thank you.

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