Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 7
Orlando, FL 6
Los Angeles, CA 5
Buena Park, CA 4
Brisbane, QLD 4
Dallas, TX 4
Atlanta, GA 4
Chicago, IL 4
Phoenix, AZ 4
Ashburn, VA 4
Austin, TX 3
Nottingham, England 3
San Antonio, TX 3
Montréal, QC 3
Tampa, FL 3
Winston-Salem, NC 3
New York City, NY 3
Minneapolis, MN 3
Seattle, WA 3
London, England 3
Jacksonville, FL 2
San Francisco, CA 2
Abbotsford, BC 2
Madrid, Comunidad de Madrid 2
Bengaluru, KA 2
Clearwater, FL 2
Indianapolis, IN 2
Hillsboro, OR 2
Pittsburgh, PA 2
Stockbridge, GA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • lynchzilla lynchzilla (@lynchzilla) reported

    @johnkrasinski @PrimeVideo Great! How about fixing the sound problems with the Jack Ryan Season 3 episodes? I have a Samsung smart tv, and the sound is several seconds behind the video.

  • BDean1234 Bobby Dean (@BDean1234) reported

    @PrimeVideo Did they fix the audio?

  • chickey253 Charles Hickey (@chickey253) reported

    @PrimeVideo Props to your engineers working during the holiday season to fix this one. I can imagine these last 18 hours have been terrible for them!

  • Right_TC RightTC (@Right_TC) reported

    @PrimeVideo Prime video isn't working on Firefox. Browser and OS are up to date. Fix it please.

  • Michael_Adorno Michael Adorno (@Michael_Adorno) reported

    @PrimeVideo Letterbox was an interesting and cool choice, but what is up with the bottom edge with flickering white line? Anyone else having this issue?

  • EvieMonet305 Evie Monet (@EvieMonet305) reported

    @PrimeVideo Please fix ep 2 (& sounds like 3) on season 3!!! Audio video not synced up :/

  • paulodaly Paul Daly (@paulodaly) reported

    @primevideouk Maybe fix the sound syncing with mouths moving first @PrimeVideo

  • DjTurne92371874 Dj Turner (@DjTurne92371874) reported

    @PrimeVideo Can't watch jack ryan season 3 audio is broken it also lags I have Uninstalled and reinstalled still can't watch it

  • CoachBillDonald Bill Donald (@CoachBillDonald) reported

    Shout out to @PrimeVideo, contacted them about a glitch in the audio of Jack Ryan season three and they had it fixed in less than thirty minutes! Impressed!

  • ColinCattanach Colin (@ColinCattanach) reported

    @PrimeVideo subscription being cancelled. Not prepared to help fund @JeremyClarkson

  • MichaelCassatt Michael Cassatt (@MichaelCassatt) reported

    @PrimeVideo You need to fix episodes 2 and 3 audio issues. I went to binge watch the series last night and only got to watch one episode due to a 5 second audio delay.

  • STRATEGYTREND 📚iDesignMarket📚 (@STRATEGYTREND) reported

    @PrimeVideo Yes, please fix the 2 Nd 3 episodes the sound dosen't sync with the vidio

  • lcusey9 qzstyle9 (@lcusey9) reported

    @Morphiuzzz @PrimeVideo It synced on one TV and not the other. It’s a wireless issue with your router.

  • prashant007lko Prashant Rai (@prashant007lko) reported

    @PrimeVideo ...there is one more solution to #JackRyanSeason3 audio sync issue...if you play the episodes on a mobile device and then cast it from the device to TV, the audio gets in sync...#JackRyanSeason3solution

  • FoxxiRoxxi3 Foxxi Roxxi (@FoxxiRoxxi3) reported

    @lynchzilla @johnkrasinski @PrimeVideo Yeah, it happened to me, too. I had to close the app, 2xs b4 it sinked together, but it'll work

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