Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 8
New York City, NY 8
Los Angeles, CA 7
Brisbane, QLD 6
Atlanta, GA 6
Orlando, FL 5
Ashburn, VA 5
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Chicago, IL 4
Fairfield, CA 3
Jacksonville, FL 3
Wandsworth, England 3
Guadalajara, JAL 3
Bengaluru, KA 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
Dallas, TX 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
Toronto, ON 2
Milwaukee, WI 2
Saskatoon, SK 2
Ocala, FL 2
Woodbridge, VA 2
City of London, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • wayneorwhatever Waiting for #Wayne S2 or Whatever (@wayneorwhatever) reported

    I may sound like a broken record BUT WHEN WILL YOU @PrimeVideo ANNOUNCE #WAYNE S2????

  • scottma20269780 scott madden (@scottma20269780) reported

    @PrimeVideo dear prime, I just saw this series called patriot and all I have to say is how dare ya not take it to a 3rd season. Don’t Apologize to me!!!! Just fix it

  • annodown annodown (@annodown) reported

    @QwakeTech @PrimeVideo if youre still try to use wifi with these the thru things find another way around that wifi is way too prone to failures in such instances it will always be an issue.

  • fidgets42 Fidgey baby 4 jags❌ (@fidgets42) reported

    Anyone else notice how much Prime Video sucks now. You used to get tons of free movies - and now the only ones you get are in a foreign language with no English audio - and they're awful. FFS Amazon @PrimeVideo we pay enough to you - get your **** together.

  • trippwhitbeck Tripp Whitbeck (@trippwhitbeck) reported

    Hey, @PrimeVideo - Why are Seasons 1 through 14 of #First48 locked on @AETV app (each episode is disabled because of a BOGUS "connection error" - my connection is flawless and FAST!)? What's the point of #AETV app if episodes aren't available? Supposed to have more eps than @hulu

  • ilovesoup69 soup enjoyer (@ilovesoup69) reported

    my entire family is sobbing. my heart is broken. why would you do this. @PrimeVideo this is unacceptable please fix this immediately

  • thrive4life Randall Friedman (@thrive4life) reported

    @PrimeVideo a month ago my 65” Samsung smart tv used to play Prime. Now always get “Something went wrong” I’ve googled it over 17k people have had similar problems. I’ve tried everything I could find and no go. Crap!

  • Wolvensam Sam Fleming (@Wolvensam) reported

    @richardhobbs6 @PrimeVideo @NFL Part of the problem for me is just getting my head around the rules!

  • vsvg_1812 • Varshith (@vsvg_1812) reported

    @PrimeVideo Downloaded dual audio movies on mobile, only being able to play in Original language, unable to change to different audio in the downloads section (downloaded Nd trying to watch without internet) Same thing even with subtitles... Need Help Asap!!

  • ColinioPowell Reeves 👑🎓 (@ColinioPowell) reported

    @PrimeVideo hi, can someone help me with my access to prune video. I've recently moved back to us after 2 months in the UK and I think your app is confused!

  • _voidan Voidan (@_voidan) reported

    Worst customer experience with not being able to buy @PrimeVideo vids on @Apple. Who owns my iPad, me or Apple?!

  • Gunjans60501928 Gunjan shrivastava (@Gunjans60501928) reported

    @PrimeVideo it is not working, the app and phone both are updated, what's happening? My monthly subscription will end and I didn't watch it properly.

  • trippwhitbeck Tripp Whitbeck (@trippwhitbeck) reported

    Hey, @AETV - Why is your app "connection error"-ed on @PrimeVideo for #First48? I want ALL the episodes; Seasons 1-14 are "errors" on FireTV. 🐂💩 It's bogus. What's the point of the #AETV app if the episodes are disabled? 👎👎👎

  • crystallcleear Compost Mama (@crystallcleear) reported

    @PrimeVideo @Roku why does auto play keep popping up despite me going in the prime app and turning it off? And Roku won’t let me escape. I’m tryna hear the downton abbbey credits, that orchestra go hard plus it’s part of the user experience. Help!! Plz!

  • adityasood Aditya Sood (@adityasood) reported

    @philiplord @AmazonStudios @PrimeVideo Warnock and Ossoff should have only campaigned on this issue and won by double digits.

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