Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Atlanta, GA 9
Phoenix, AZ 8
Chicago, IL 8
San Jose, CA 7
Houston, TX 7
Denver, CO 6
Seattle, WA 6
Sydney, NSW 5
New York City, NY 5
Dallas, TX 5
Birmingham, AL 5
Indianapolis, IN 5
Ashburn, VA 5
Minneapolis, MN 5
Las Vegas, NV 4
Orlando, FL 4
Portland, OR 4
Salt Lake City, UT 4
Los Angeles, CA 4
Paris, Île-de-France 3
Milwaukee, WI 3
Kansas City, MO 3
Saint Paul, MN 3
Queens, NY 3
Mumbai, MH 3
Fort Worth, TX 3
Clinton Corners, NY 3
San Diego, CA 3
San Antonio, TX 3
Wake Forest, NC 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • AnkitBarlota Ankit Barlota (@AnkitBarlota) reported

    What a pathetic video streaming @PrimeVideo is. The title that shows available before login in a particular region shows unavailable after login. That's basically tricking you to get prime membership.

  • dc_homer DCHomerSports 🇳🇮 🇺🇸 (@dc_homer) reported

    @BartMan247 @PrimeVideo Woman with anger management issues goes after boyfriend's killer. I'll leave it at that.

  • jeanpier2409 Jeanpiere Emanuel (@jeanpier2409) reported

    They would help me with this inconvenience. Thanks. @PrimeVideoMX @PrimeVideo

  • granolagoth_ a(boli)sh (the police) (@granolagoth_) reported

    Menus auto opening upon scroll is the worst feature Looking at you, @PrimeVideo 🙄

  • Robin17012 Robin 🇪🇺🏳️‍🌈𖤐✊ (@Robin17012) reported

    @ntgard @PrimeVideo @SYFY Hey - they're not working for me... Still no narrator voice... I have a hard time believing this is fixed on a case-by-case basis

  • Joshua__Darby Joshua Darby (@Joshua__Darby) reported

    The UX on @PrimeVideo is awful. Needs reviewing ASAP

  • TheChunkeyNinja ChunkeyNinja (@TheChunkeyNinja) reported

    The sweet irony that @PrimeVideo and @netflix stop you from watching their stuff on PC in 4k and HDR to prevent piracy (which doesn't work btw). Which essentially incentivises PC users to pirate the better quality version if you think about it. Bunch of geniuses you lot. ✊ 🍆

  • thomasgates1369 thomas gates (@thomasgates1369) reported

    @PrimeVideo you need to de-categorize the movie “Take Shelter” as a horror movie, and put it into the boring/lame/waste of time drama category. Actually why don’t you just take it off the movies you can watch on your platform. All time worst movie ever .3/10

  • AmbroosV Ambroos (@AmbroosV) reported from Seattle, Washington

    Watching some @FlackonPrime (S2E4) and the show is great, but jeez @PrimeVideo are you getting an intern to write the subtitles? It's a "hen do", not a "Hendu". "hors d'oeuvres", not "o'dourves". And that's just this episode. Please try a little harder, these subtitles are awful.

  • ScottL4784 Scott Lee (@ScottL4784) reported

    @PrimeVideo Possibly the worst movie I've ever seen. The plot is so bad that I was unable to suspend my disbelief. There is a whole 30 minutes that was completely irrelevant. The government send this man to the future to find a cure and when he comes back with it they ignore him. Disgusting.

  • dfieha DAFH (@dfieha) reported

    @AmazonHelp It didn’t. How am I supposed to access Prime from my 70” Samsung if not clicking on the #PrimeVideo app/icon? It’s ridiculous & a re-occurring problem.

  • Chirriu Chirriu (@Chirriu) reported

    @TheChunkeyNinja @PrimeVideo @netflix How does that work? I mean, if you pay for Netflix 4k do they prevent it as well?

  • GenevaBerry96 Geneva Berry (@GenevaBerry96) reported

    Such a cheek of @PrimeVideo was half way through a film it said error and is now full price and have to pay to watch the other half fuming

  • Coolbeadgirl2 Coolbeadgirl (@Coolbeadgirl2) reported

    @PrimeVideo @MakingtheCutTV @AmazonFashion Someone need to give Heidi some of her own fashion advice. Everything she wears is god awful ugly. The black and white looking giraffe type print? Hideous. Can’t trust her fashions sense if she has none

  • qbalsdon Quintin Balsdon 💙 (@qbalsdon) reported

    Just bought a movie on @PrimeVideo rather than @GooglePlay - wanna know why? price? no. quality? no. #a11y ? yes

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