Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 7
Orlando, FL 6
Los Angeles, CA 5
Buena Park, CA 4
Brisbane, QLD 4
Dallas, TX 4
Atlanta, GA 4
Chicago, IL 4
Phoenix, AZ 4
Ashburn, VA 4
Austin, TX 3
Nottingham, England 3
San Antonio, TX 3
Montréal, QC 3
Tampa, FL 3
Winston-Salem, NC 3
New York City, NY 3
Minneapolis, MN 3
Seattle, WA 3
London, England 3
Jacksonville, FL 2
San Francisco, CA 2
Abbotsford, BC 2
Madrid, Comunidad de Madrid 2
Bengaluru, KA 2
Clearwater, FL 2
Indianapolis, IN 2
Hillsboro, OR 2
Pittsburgh, PA 2
Stockbridge, GA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • lynchzilla lynchzilla (@lynchzilla) reported

    @johnkrasinski @PrimeVideo Great! How about fixing the sound problems with the Jack Ryan Season 3 episodes? I have a Samsung smart tv, and the sound is several seconds behind the video.

  • MontyLescalier Monty Lescalier 🇮🇪 🇵🇸 🇨🇺 🇪🇺 🇫🇷 (@MontyLescalier) reported

    So I've signed up to @PrimeVideo Congratulations guys, it's even harder to find something half decent to watch that @netflix Ok first world problem I know but ffs.

  • A_Powww87 Alexander Powell (@A_Powww87) reported

    @PrimeVideo Still not working on my Firestick.

  • SnowLeopard1971 SnowLeopard (@SnowLeopard1971) reported

    @Mpj1973Carl Agreed,and they've removed atmos until they fix the synch issue. It was several seconds, not just a tiny bit that some people might not notice. Had tweeted @primevideo and @primevideoCA about it last night too.

  • funchy2002 realSmiley (@funchy2002) reported

    @Nesha_Pee @PrimeVideo For a moment I was hoping she will be of help to her but nah she rendered none at all. Then the lady came into town without her son and all you could do was to do fall on the bf..

  • he_who_is_i_am Eddie_ray (@he_who_is_i_am) reported

    @PrimeVideo How do bleeding ears fix anything?

  • lcusey9 qzstyle9 (@lcusey9) reported

    @Morphiuzzz @PrimeVideo It synced on one TV and not the other. It’s a wireless issue with your router.

  • Ashley71039680 Ashley (@Ashley71039680) reported

    @amazon @PrimeVideo someone needs to contact me immediately I was on a phone call and disconnected from customer service regarding an issue. I called earlier today that was resolved and now I’m having the same issue again. Stop changing my shipping speed!

  • prashant007lko Prashant Rai (@prashant007lko) reported

    @PrimeVideo ...there is one more solution to #JackRyanSeason3 audio sync issue...if you play the episodes on a mobile device and then cast it from the device to TV, the audio gets in sync...#JackRyanSeason3solution

  • Claudia81567321 Claudia Bailey (@Claudia81567321) reported

    @Vafudhr @LOTRonPrime @PrimeVideo Yep equally as bad as Frodo and Sam not get burnt to a crisp when they came out of mount Doom surrounded by and so close to lava I mean because that was so believable. Like you could get that close. It's called fiction for a reason there are so many errors in LOTR films

  • Bhargava1223 Bhargava chandra Kasturi (@Bhargava1223) reported

    @PrimeVideo I still face the issue on my OnePlus 8T

  • Ange_Cabrer AngelCabrera (@Ange_Cabrer) reported

    @madimonroe @PrimeVideo Who will help me with advice?

  • EvieMonet305 Evie Monet (@EvieMonet305) reported

    @PrimeVideo Please fix ep 2 (& sounds like 3) on season 3!!! Audio video not synced up :/

  • ShaneEthridge Shane Ethridge (@ShaneEthridge) reported

    @PrimeVideo Hope you fix the sound dubbing issue before I try to watch anymore.

  • Right_TC RightTC (@Right_TC) reported

    @PrimeVideo Prime video isn't working on Firefox. Browser and OS are up to date. Fix it please.

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