Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 14
Chicago, IL 10
Houston, TX 9
Atlanta, GA 9
Los Angeles, CA 8
Portland, OR 8
San Jose, CA 8
Minneapolis, MN 7
Seattle, WA 6
Ashburn, VA 6
New York City, NY 6
Denver, CO 6
Las Vegas, NV 5
Orlando, FL 5
Sydney, NSW 5
Birmingham, AL 5
Omaha, NE 4
Miami, FL 4
Indianapolis, IN 4
Dallas, TX 4
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3
St. Louis, MO 3
Milwaukee, WI 3
Kansas City, MO 3
Saint Paul, MN 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • thewhites903 Thewhites (@thewhites903) reported

    @mrbrewerr @PrimeVideo Are you watching on Firestick? I just went to settings > display & sounds > display > video resolution. I took it off auto and selected 1080p (or whatever your tv is) but take it off auto. FIXED IT!!! THANK GOD. Their stupid canned message help was worthless but this worked

  • 30ABlues 30A Blues (@30ABlues) reported

    Hey @NFL @PrimeVideo is your worst broadcast signal. Get them to sort out their 💩📡 #PittsburghSteelers #ClevelandBrowns

  • SunzInFour Nathaniel Bower (@SunzInFour) reported

    @Blitz_Burgh @PrimeVideo I genuinely believe the people that complain about prime video have trash internet lol. Not a single issue from beginning to end in either game for me.

  • CHolland8776 Cory Holland (@CHolland8776) reported

    @NFLonPrime the video quality of the broadcast is horrible. Fix it @PrimeVideo.

  • sportzdad6421 Jeff (@sportzdad6421) reported

    @NFLonPrime @PrimeVideo Quality of the picture is unwatchable at times!! Bezos can get me a pair of shoes in 2 hours but can’t get a quality picture in my TV!!

  • PaulC2293 Paul Cunningham (@PaulC2293) reported

    @PrimeVideo if common decency doesn’t compel you to do the right thing you’re an *******!! Saying DeShaun Watson would stop touching masseuses because he’s getting $230 million is one of the worst takes I’ve ever heard!! #primenfl #almichaels

  • _Coach_Drew_ Andrew Bowman (@_Coach_Drew_) reported

    @PrimeVideo this app is not working for @steelers vs @Browns!!!! Y'all need to get it together please

  • debcoulter4 deb coulter (@debcoulter4) reported

    @PrimeVideo awful steaming quality for the game

  • mikemelillo5 Michael (@mikemelillo5) reported

    @rossparker4 @PrimeVideo Prime not working on Apple th

  • UncleGMan4 G$ (@UncleGMan4) reported

    @PrimeVideo NFL is terrible. Laggy. If you’re going to enter yourself into sports, figure it out. Not a single other app or channel is lagging except for #TNF

  • probablydrinkn DRINKER OF WATER 💦 (@probablydrinkn) reported

    @PrimeVideo @NFL getting a lot of drops in pixel counts through your webrtc stream on a gigabyte connection . It was bad last week too. This is pretty bad but probably bc you’re too lazy to write 10 bit webrtc protocols so your 8 bit currently is your problem.

  • True_Horizon Bob Perry | True Horizon (@True_Horizon) reported

    .#ThursdayNightFootball on @PrimeVideo is ridiculously bad. Atrocious picture quality. Audio/video mismatch. It's horrendous.

  • BrianWaggle Brian Waggle (@BrianWaggle) reported

    @Blitz_Burgh @PrimeVideo No problem watching it on my surface.

  • ScottMoore1986 Scooter McGavin (@ScottMoore1986) reported

    @NFLonPrime @PrimeVideo Worst decision the NFL has made to date

  • gosman316 BAM (@gosman316) reported

    The picture quality fit Thursday night football on @PrimeVideo is terrible. Poor video quality and multiple interruptions per play. Horrible way to watch a game

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