Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 11
Los Angeles, CA 8
Atlanta, GA 8
Portland, OR 6
Minneapolis, MN 5
Chicago, IL 5
Houston, TX 5
Perth, WA 4
Omaha, NE 4
Orlando, FL 4
Miami, FL 4
Brisbane, QLD 4
Birmingham, AL 4
Denver, CO 4
Seattle, WA 4
Sydney, NSW 4
London, England 3
Kansas City, MO 3
Dallas, TX 3
Buena Park, CA 3
Ashburn, VA 3
New York City, NY 3
Napa, CA 2
St. Louis, MO 2
Vancouver, BC 2
Boise, ID 2
Rockledge, FL 2
Needham, MA 2
Columbus, OH 2
Las Vegas, NV 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • EvilutionE5150 Acky Munro (@EvilutionE5150) reported

    @PrimeVideo I don't know my prime password and I want to change it. When I do I asks me to confirm my phone number and asks for one ending in 33 which I've never had and then it just goes around in a circle. A little help here

  • james_coulson James Coulson (@james_coulson) reported

    @PrimeVideo - you used to be great. Though recently, you’ve lost your touch: you have some great content, but it’s useless if your streaming service & picture quality is unwatchable. Netflix, Youtube, NowTV etc., stream in pin-sharp HD; PrimeVideo: inferior to VHS & stop-start.

  • michaelaye Dr. K.-Michael Aye (@michaelaye) reported

    @PrimeVideo can’t play The Boys S2E6, getting error?

  • NY_Sports_Fam New York Sports (@NY_Sports_Fam) reported

    Does anyone else have an issue with @PrimeVideo where the audio and video don’t line up? I’m having to exit and resume episodes every 20 minutes to fix it

  • chris_hurney churney (@chris_hurney) reported

    The WORST thing about streaming apps @hulu @PrimeVideo is the kludgy way to start things, you’ve partially watched, from the beginning again.

  • joecsmitty Joe Wear a Mask Smith (@joecsmitty) reported

    So, if we're calling ditching cable "cutting the cord' can you all help me start saying "pinching off the stream" for when people start getting rid of @netflix and @PrimeVideo ?

  • 0perationZer0 Big Zero (@0perationZer0) reported

    @HighDefDiscNews @PrimeVideo @JimCameron I checked this out like a month ago and the quality was like a VHS. Was there a change?

  • sophiabowers10 Sophia Bowers (@sophiabowers10) reported

    @Xfinity @comcastcares It's ridiculous to charge $20 for a 2 day rental, and then cut it off with 45 minutes left. I have done 2 day rentals with @PrimeVideo before and they let you finish movie if started. Terrible customer service.

  • vivaldibrowser Vivaldi (@vivaldibrowser) reported

    @shooocman @PrimeVideo Make sure you're on the latest version (Help > 'Check for Updates' in the menu). If it's not working then, you need to clear site data: Go to the website, right click on the page → Inspect → Application (tab) → Clear Storage → Clear site data (you'll need to log in again) 👍

  • CivilFruitHater CivilFruitHater (@CivilFruitHater) reported

    @DBaptistaSilva @AmazonNewsEU @PrimeVideo What is your problem? A lot of people here love Amazon, including me. The fact that Amazon decided to bring Amazon Prime services here proves that it serves their economic interests as well, because companies act according to their economic interests.

  • ironcitykid33 Robert Marutiak (@ironcitykid33) reported

    @thewildsonprime @PrimeVideo honestly this show is terrible I can't believe it got another season.

  • B_Brooksie Stop-Being-A-Pussy (@B_Brooksie) reported

    @aaronsimpson @PrimeVideo .. if others feel this sudden sense of guilt, maybe they should & they should act on it to make changes in their lives. Pushing their personal guilt on people like me won’t work because I know who I am & I won’t be made to feel guilty for others ignorance.

  • HunterM58959931 Tennessee Hollows (@HunterM58959931) reported

    @DeniseDrIsIn1 @PrimeVideo I am having trouble with my internet phone service. The line is disabled and it doesn’t seem to be an isolated case.

  • DeniseDrIsIn1 Santa's Helper Dee (@DeniseDrIsIn1) reported

    @HunterM58959931 @PrimeVideo Oh, so sorry. Technology is great... until it doesn't work properly. You're internet phone service sounds like my wi-fi connection in my current apartment -- it'***** or miss! Other than that... I hope you're doing well today.

  • Akhandwal11 Akhandwal1 (@Akhandwal11) reported

    @Varun_dvn @PrimeVideo Daddy n Son r earnings from chichi #Govinda sweat n hard work n never even praising him bcz both r under shadow of bhaijaan

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