Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Washington, D.C., DC 4
Minneapolis, MN 4
Hyderabad, TG 4
Manchester, England 3
Toronto, ON 3
Dallas, TX 3
Spring Hill, FL 3
St. Louis, MO 3
Los Angeles, CA 3
Las Vegas, NV 2
San Jose, CA 2
Cleveland, OH 2
Rock Hill, SC 2
Bengaluru, KA 2
Noida, UP 2
Sarasota, FL 2
Clarksville, TN 2
Brisbane, QLD 2
New York City, NY 2
Atlanta, GA 2
Pittsburgh, PA 2
Columbus, OH 2
Bristol, CT 2
Guwahati, AS 2
Ashburn, VA 2
Tacoma, WA 2
Chicago, IL 2
Tamarac, FL 2
Buffalo, NY 2
Philadelphia, PA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • niyineyomusic Niyi Neyo (@niyineyomusic) reported

    @PrimeVideo Fix the audio sync on this show. It is very horrible, smh.

  • LuisHen3108 Luis Henrique A. (@LuisHen3108) reported

    @NuclearOgre @PrimeVideo I’ve got a Samsung smart TV with the same problem. @PrimeVideoBR

  • Bellatrisk1 Bellatrisk (@Bellatrisk1) reported

    Why the one show I want to watch on @PrimeVideo not working for like 8 hrs now??? Fix it nah oh gosh!!!! #TheNanny

  • K_Eckermann Kaitlyn (@K_Eckermann) reported

    @PrimeVideo No problem? I also am having trouble seeing season 2 of #ALeagueOfTheirOwn ? Can I get some support for that?

  • DanielHaving Daniel Having (@DanielHaving) reported

    @CalebJames17 @PrimeVideo What are you using? The firestick? I switched to roku a long time ago because the firestick runs too many background apps at the same time. It bogs down the very little bit of processing power it has, and i had the same issues. Google cast is probably the same.

  • Mr_P_man Anthony D (@Mr_P_man) reported

    @PrimeVideo theres audio issues.. its out of sync.. #buggy

  • Mr_P_man Anthony D (@Mr_P_man) reported

    @PrimeVideo kinda ruined my #JackRyan binge.. Bad Audio Sync... Please fix!!!

  • Cashin137 Cashin (@Cashin137) reported

    @PrimeVideo anyone else having problems from episode 2 of season 3 with the audio not matching the visual? #JackRyan

  • Anish1851 Anish reddy Kuchanpally (@Anish1851) reported

    @PrimeVideo Please fix Jack Ryan S3E2 audio. It is not at all in Sync and hard to watch. I spent an hour to fix thinking it was my tv or internet.

  • djswrd SirTopem🎩 (@djswrd) reported

    @PrimeVideo Annoying glitches in this has me stopping and restarting. Anyone else having a problem with this video?

  • Rocket_Goblin2 Rocket (@Rocket_Goblin2) reported

    @PrimeVideo Fix the A/V sync then I'll give it a re-watch.

  • A1sudhe Sudir Karamchand (@A1sudhe) reported

    @PrimeVideo Jack Ryan episode 2 having audio sync issues @PrimeVideoIN #JackRyanSeason3

  • bergopolis Amy Berg (@bergopolis) reported

    Apparently people are having sync issues on some of the episodes. Hopefully @PrimeVideo will have it fixed asap, whatever’s going on. #JackRyan

  • tmupango TapsieQ 🇿🇼🇵🇭 (@tmupango) reported

    @JawNerly @PrimeVideo Did you get a fix on that

  • Morphiuzzz AA (@Morphiuzzz) reported

    @PrimeVideo Please stop promoting this show and instead go fix the audio/video sync!

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