Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 8
Denver, CO 7
Atlanta, GA 6
Ashburn, VA 5
Brisbane, QLD 5
Chicago, IL 5
Orlando, FL 5
Los Angeles, CA 5
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Dallas, TX 4
Bengaluru, KA 3
Seattle, WA 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
London, England 3
City of London, England 2
Fairfield, CA 2
Marietta, GA 2
Lexington, KY 2
Torrington, CT 2
New Oxford, PA 2
Spokane, WA 2
Buena Park, CA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • JimChezchez Jim Chese (@JimChezchez) reported

    @kevin_piro @PGATOUR @PrimeVideo I agree. It’s absolutely terrible what they’re doing to us. we are PAYING good money for a year’s subscription, and we can’t even see a damn playoff.

  • DEISTBEATS Video Guy Steve 🇨🇦 (@DEISTBEATS) reported

    Ay yo @PrimeVideo can you guys PLEASE deinterlace your older videos? It hurts to see that in this day and age. There's a million ways to fix it and I'll do it if nobody else will. Signed, A Video Guy

  • kiwitwees Kiwi (@kiwitwees) reported

    @TataSky if you cannot provide settop box for an existing customer whose connection is not working since 3 weeks, can you refund whatever money I have in your Acc. I want to cancel your subscription! Refund for the past month where it is shut! Hello @NetflixIndia @PrimeVideo

  • a_sherief Ⲁϩⲙⲁⲇ Ϣⲓⲣⲓϥ 💉𓂀🇪🇬 (@a_sherief) reported

    Did anyone watch that awful series "Invincible" on @PrimeVideo? How are they not being dragged into courts for copyright infringement? They copied 3 characters from DC world: Batman, Superman, and Flash. Other characters resemble Aquaman, Groot, and Wonder Woman. WHF is that?!

  • mutalenkonde Mutale Nkonde (she/hers) (@mutalenkonde) reported

    @uche_blackstock @PrimeVideo I went to my kitchen afterwards and was like ..... 😳 and no commentary about about that period influenced her choices going forward. We all know you did Mudbound for free because of money issues but nvm

  • ks200306 RAY (@ks200306) reported

    Righhhhtttt this waiting a whole week for @GodfatherHarlem is not working why is @PrimeVideo doing this #GodfatherOfHarlem

  • Padmava20354385 Padmavathi (@Padmava20354385) reported

    Hey @PrimeVideoIN bro , I'm having an issue with my prime subscription. I have taken a 3 months subscription.the subscription is still valid. I can watch prime video on my TV. But I'm unable to watch it on my phone. Please rectify this issue. @PrimeVideo

  • mat_pro Mathieu Proulx (@mat_pro) reported

    @PrimeVideo wow you pay to get content access (StackTV) you get ads and the feed crash because of those! I wouldn’t mind paying for extra content without ads… but paying to be harassed 6 times in 45 mins? No thanks! Just gonna cancel. #StackTV #Vikings

  • uwutosh Ashutosh Bhosale (@uwutosh) reported

    just found out that @PrimeVideo doesn't work in hd on linux due to "drm reasons." Like wtaf. *This* is how @amazon wants to stop piracy??? This is hilarious lmao

  • BeyondParsecs Sandeep🇮🇳 (@BeyondParsecs) reported

    WTF @PrimeVideo ! Why forcing paid subscribers to watch ads of your shows in the middle of your shows? How does it even help you? Do you expect users to switch to another show in the middle of a show? #AmazonPrimeVideoSucks #PrimeVideoSucks #ShameOnPrimeVideo

  • mufcsimsy Gaz (@mufcsimsy) reported

    @PrimeVideo tv is shocking how does anyone put up with the constant errors

  • TheJamesMcAdam James (@TheJamesMcAdam) reported

    I HOPE this is an @PrimeVideo server issue.

  • Iamdjsteel Steelionaire... (@Iamdjsteel) reported

    Watching the @maryjblige doc on @PrimeVideo reminds people that stars have regular people problems.

  • datta_narhare DATTA NARHARE (@datta_narhare) reported

    @AmazonHelp @AmazonHelp @PrimeVideo my app is already up to date. i was too curious to watch series, movies on your app but seeing this type of quality just felt like i did big mistake by taking subscription. and another thing is that this problem is on all smartphones. 👎🤘

  • tauseeflala1991 Syed Mohammed Tauseef (@tauseeflala1991) reported

    @HiHyderabad @PrimeVideo Lead's English is terrible :-)

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