Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Los Angeles, CA 8
Ashburn, VA 7
Phoenix, AZ 6
Atlanta, GA 5
Minneapolis, MN 3
Dallas, TX 3
Denver, CO 3
Chicago, IL 3
London, England 3
Orlando, FL 3
Brisbane, QLD 3
Buena Park, CA 3
St. Louis, MO 2
Columbus, OH 2
Austin, TX 2
San Antonio, TX 2
Wylie, TX 2
Nottingham, England 2
Endicott, NY 2
Angier, NC 2
Miami, FL 2
Stone Mountain, GA 2
Montréal, QC 2
Omaha, NE 2
Vancouver, BC 2
Houston, TX 2
New Delhi, NCT 2
Reno, NV 2
Guadalajara, JAL 2
Bengaluru, KA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • TheGeekyHippie Glenn тнєgєєкунιρριє™ 😎 (jєdí ѕєntínєl🛡) 🖖 #BLM (@TheGeekyHippie) reported

    @UnravelingWoT @TheWheelOfTime @PrimeVideo (2/2) then maybe YouTube would start to listen and change their BROKEN AF SYSTEM that hasn't worked properly since it was enacted. It's been broken for years, yet not enough clamor has been raised, because most people don't wanna rock the boat.

  • MatsAshandarei Sentient Spear (@MatsAshandarei) reported

    @zigzagsx @DanielBGreene Yea won’t work on the console apps. @PrimeVideo really needs to move these into the main queue. It’s a terrible system.

  • BD3030 Ben (@BD3030) reported

    @PrimeVideo I’m really enjoying Wheel of Time but the 4K HDR version looks terrible. 1080P HDR or 4K SDR is fine. Please investigate the 4K HDR codec - it’s full of colour artefacts and blocky weirdness.

  • PNerozar Darth Monster PNerozar (@PNerozar) reported

    @Tom_Antonov @PrimeVideo This is what happens when a series is shot without a military advisor, otherwise I can't explain the errors. When using reflex sight, both eyes remain open. Where are the protection glasses.

  • TVandCrumpets Donnie | Merry Krampmas! (@TVandCrumpets) reported

    @fauxbarbeau @PrimeVideo It was more in a car crash kinda way but I suppose that counts.

  • HeavyWeaponX ̶ Aghastya️🎯 (@HeavyWeaponX) reported

    Hey @PrimeVideo @amazonIN why your application prime video is crashing constantly? Each time I need to install and uninstall it to start after that again it will crash. Contacted many time customer support. If you can't able to resolve problem then pay back my money 999rupees.

  • janwensv1 Jan W (@janwensv1) reported

    @RbWhite5402 @TheWheelOfTime @PrimeVideo Except the way Aes Sedai and Warders work is what has shaped and defined the world as is for the last 2500 years or so.

  • anandsplash007 APJ (@anandsplash007) reported

    @PrimeVideo @PrimeVideoIN I can't stream videos in best quality. The maximum quality I'm getting is .0.46 GB/hr. Totally disappointing experience. Kindly solve the issue. Other streaming platforms doesn't have this problem.

  • rahul22413084 rahul (@rahul22413084) reported

    @ShoniquaShandai @PrimeVideo T-17) 403-6843170-9802710 Received damaged product and custmr care not ready to help even after many calls and emails. I need some higher ups to take the issue and provide some resolution @amazonIN Amazon customer care deaf and blind for last 1 month really unprofessional

  • ecapital36 ECapitaL (@ecapital36) reported

    I don’t know maybe layoff the SPACE 🚀🤬 & FIX This ***🤬N Progr📺mming 🤔💥🥊 #PrimeVideo

  • JackEpstein2 Jack Epstein (@JackEpstein2) reported

    @w5CICaQ9cP4s4rT @TheWheelOfTime @PrimeVideo It’s not awful per se, it just should be called something other than Wheel of Time.

  • rahul22413084 rahul (@rahul22413084) reported

    @PrimeVideo T-17) 403-6843170-9802710 Received damaged product and custmr care not ready to help even after many calls and emails. I need some higher ups to take the issue and provide some resolution @amazonIN Amazon customer care deaf and blind for last 1 month really unprofessional

  • UnravelingWoT Unraveling the Pattern (@UnravelingWoT) reported

    @TheGeekyHippie @TheWheelOfTime @PrimeVideo I've done this. The problem is that they take a long time to respond and in the mean time it's killing my channel at the point when it should be the height of my views.

  • from1134 from1134.crypto (@from1134) reported

    @PrimeVideo Can you please pump up the stream quality???? At least for epic shows like WoT? I feel like i'm watching a video cassette when I switch from watching a show on @AppleTV

  • sunnybob16 sunnybob (@sunnybob16) reported

    of the US versions. The other episodes in the season are all in their US versions, so it would be great if this error is corrected, and all of the episodes on U.S. Prime Video are in their U.S. versions. @PrimeVideo @Mattel @ThomasFriends

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