Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 7
Los Angeles, CA 7
Ashburn, VA 5
Chicago, IL 5
Atlanta, GA 5
Portland, OR 4
Minneapolis, MN 4
Denver, CO 3
London, England 3
Orlando, FL 3
Miami, FL 3
Brisbane, QLD 3
Buena Park, CA 3
Guadalajara, JAL 2
Bengaluru, KA 2
Berlin, Land Berlin 2
Ocala, FL 2
Indianapolis, IN 2
Madison, WI 2
Hyderabad, TG 2
Napa, CA 2
Perth, WA 2
Omaha, NE 2
Dallas, TX 2
Vancouver, BC 2
Seattle, WA 2
Needham, MA 2
Houston, TX 2
Motril, Andalucía 2
Carlsbad, CA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • moonlluna24 Lluna (@moonlluna24) reported

    Some thing you just can’t fix with duck tape and paper clips! But we definitely can #SaveMacGyver @CBS @netflix @PrimeVideo

  • meaganrosewrite run me down with a fourteen wheeler (@meaganrosewrite) reported

    @PrimeVideo @AmazonHelp help I’m trying to watch a show on prime premium I know I don’t need to pay extra for bc it works on my phone but on the silk browser on my Amazon Fire Stick it says error 7105. Help! I just want to watch the 90’s classic Mad About You with @PaulReiser

  • elanasweaters Haston Pointchisel (@elanasweaters) reported

    @stuckupya @PrimeVideo The horror can be depicted without the terror porn. It was awful and I regret watching.

  • shyamoganja7636 Shyam (@shyamoganja7636) reported

    Hello, @PrimeVideoIN your service is the best, but I get some issue when I play some movie I can't listen to the audio, the movie has a no sound Please help me to enable audio @amazonIN @PrimeVideo

  • TheJASHJAY JASH JAY (@TheJASHJAY) reported

    Hey @amazon @PrimeVideo...I’m locked out of my account all because my phone number isn’t updated to receive a verification code. All I want to do is login to my AppleTV. Customer service says I have to create an entirely new account. I’ve had this one for years. Fix this please.

  • Farbaut Farbaut (@Farbaut) reported

    @AmazonHelp Hello i have problem with my primevideo account (and amazon account) i have my old phone number connected to it and i dont have it anymore is there anyway i can change it to my new phone number so i can log in to my accounts?

  • sophieehauser sophie (@sophieehauser) reported

    @lucy_hauser @netflix @PrimeVideo I would help pay for it just sayin

  • ElHeisenberg5 El Heisenberg (@ElHeisenberg5) reported

    @PrimeVideo Hello, I bought the detective pikachu movie and the audio in Latin Spanish is very bad, out of date since the audio is about 20 seconds ahead I hope they fix it

  • chucklepie_ii Chucklepie II (@chucklepie_ii) reported

    @bt_uk @PrimeVideo the latest Prime app update to the BT Vision box is a complete disaster. It's unusable and like wading through treacle with every movement. Please bring back the old version. Maybe even do some testing...

  • CryaosRosebud Cryaotic/Rose (@CryaosRosebud) reported

    @LaNeshaMitchel1 @iamjavanna @PrimeVideo Netflix still got a colorism problem

  • Seitzy1 Chris Seitz (@Seitzy1) reported from Oak Hill, Virginia

    If your out of streaming ideas from quarantine, Words on the bathroom walls on @PrimeVideo is a quality movie about the stigma around mental illness.

  • ShadmanMosaddek shadman Mosaddek (@ShadmanMosaddek) reported

    @PrimeVideo why so many tamil movies !!!! Why did you people stop uploading good movies !!! Right now I feel like you are worst streaming/rental service out there !!!! No good movies 😠😠😠😠😠

  • HaloIt Bewareoftheweird (@HaloIt) reported

    I'm so ******* tired of geo restriction on the internet, especially on services like @netflix, @PrimeVideo etc.. . If the problem is money then just give me the option to buy it. Wanting to support a show and not having a place to do it legally is just the worst.

  • MRIDUL73659193 MRIDUL AGRAWAL (@MRIDUL73659193) reported

    @PrimeVideo @PrimeVideoIN I'm facing problems with streaming videos on your app. The videos are blurry and i can't watch them on 1080p hd despite my device is compatible please help

  • Dizzybutterflyy Stephanie MacLean (@Dizzybutterflyy) reported

    @CHcobra @PrimeVideo I think he tried to draw a parallel between a horror flick and the lives POC have been forced to live. Its awful, yes. But if white people do not confront what they created it will never be corrected.

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