Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 10
Portland, OR 8
San Jose, CA 8
Houston, TX 7
Los Angeles, CA 7
Minneapolis, MN 7
Orlando, FL 6
Seattle, WA 6
Atlanta, GA 6
Ashburn, VA 6
New York City, NY 6
Denver, CO 6
Dallas, TX 5
Las Vegas, NV 5
Sydney, NSW 4
Omaha, NE 4
Miami, FL 4
Indianapolis, IN 4
Birmingham, AL 4
Buena Park, CA 3
Brisbane, QLD 3
Madison, WI 3
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3
St. Louis, MO 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • jimbomorrison Jim  (@jimbomorrison) reported

    @Mastacheata @netflix @PrimeVideo FWIW I buy their products because, generally, they're better quality that the alternative. I'm not stuck - I choose the ecosystem.

  • jimbomorrison Jim  (@jimbomorrison) reported

    @Mastacheata @netflix @PrimeVideo I don't *like* Apple, particularly.. but there's no competition on quality+privacy+integration. I wouldn't touch an Amazon or Google product with a barge-poll.

  • Redleg1_101 Toby Teddy and Abe's Human (@Redleg1_101) reported

    @PrimeVideo You killed any chance of me watching this when you aired the ad with the woman complaining that being a teenage girl as more traumatic than being in a plane crash and stranded on an deserted island #nothanks

  • Mastacheata Benedikt 🌻 (@Mastacheata) reported

    @jimbomorrison @netflix @PrimeVideo The HomePod has garbage quality, but great integration. The iPhone has a garbage UX, but great integration with iOS and macOS. The Laptop has dozens of competitors, but again none of them offer the integration with the other Apple services, because these are exclusive to Apple

  • CHADMURPHY73 CHAD MURPHY (@CHADMURPHY73) reported

    @PrimeVideo @TheRock I have a friend who use to work for the rock

  • le_friwi Greg 🇳🇿BZH🇲🇫 (@le_friwi) reported

    Have being trying for 4 days to pay my @PrimeVideo subscription, to no avail. I have money in my account, confirmed by my tutrice, so not sure what the issue is. 'Tis a bit of a pain... #PrimeVideo #Amazon

  • Bill_McNally BILL MCNALLY (@Bill_McNally) reported

    @PrimeVideo Terrible movie. Garbage.

  • jimbomorrison Jim  (@jimbomorrison) reported

    @Mastacheata @netflix @PrimeVideo It's not an affordability thing. There simply isn't a good alt. No smart speaker delivers HomePod audio quality, nor integration with my laptop/watch/phone. No-one makes a laptop like this 64G M1 Max. No-one really competes with an iPhone 13p either. No-one does all of this.

  • brianmctavish brian mctavish (@brianmctavish) reported

    @joao_ccabello @PrimeVideo @Camila_Cabello Classy AF, enjoy the next issue of 'dumbass buys an overpriced magazine to stare at the pretty pictures'

  • bloudraak Werner Strydom (@bloudraak) reported

    Interestingly, @PrimeVideo doesn't work on my @AppleTV while it works everywhere else. Many folks report that setting the DNS of AppleTV to "manual" instead of "Automatic" and use have IPv4 DNS servers resolves the issue. It's hard to believe @PrimeVideo doesn't support IPv6.

  • RanjanMallya Ranjan Mallya (@RanjanMallya) reported

    @RajibMittra @PrimeVideo Ah ok, I haven’t been able to catch Jhund either, work has been manic offlate!

  • GabbyG77 ⒼⒶⒷⓇⒾⒺⓁⒶ_[G]🍑 (@GabbyG77) reported

    @PrimeVideo #HouseMD, #Forever (2014) and #DarkAngel (2000) The later one sadly isn’t available on any streaming service. Please fix that so that other people also can discover this amazing show.

  • NTTD1976 Alan W Robertson (@NTTD1976) reported

    @JakeMitche1l @PrimeVideo @primevideouk No idea, but they could have named it the 700 collection to make the problem worse (rather than the 007 collection). Lol.

  • jimbomorrison Jim  (@jimbomorrison) reported

    @Mastacheata @netflix @PrimeVideo Hmm. Re CSAM. First, not sure they've turned the CSAM stuff on yet, second on balance I'm accepting of it, third there's nothing to suggest all providers won't do the same (if they don't already). Where else is their privacy an issue?

  • RichardSimpkin2 Richard Simpkins (@RichardSimpkin2) reported

    @PrimeVideo Why are the videos on Amazon Prime not loading? I keep getting an error message!

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