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Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Guarulhos, SP 3
Madrid, Madrid 3
Mandeville, LA 1
Schaumburg, IL 2
Göteborg, Västra Götaland 2
Slough, England 1
Kensington, England 1
Hobart, TAS 1
Austin, TX 3
Portland, OR 3
New Windsor, MD 1
Anderson, SC 1
Rochester, NY 1
Cabo Rojo, Cabo Rojo 1
Barry, Wales 1
Lake Jackson, TX 1
London, England 3
Indianapolis, IN 4
Arlington, TX 1
Seattle, WA 3
Galveston, TX 1
Township of Evan, KS 2
Chambersburg, PA 1
Freer, TX 1
Oxford, England 2
City of Westminster, England 1
Edgware, England 1
Baltimore, MD 2
Manchester, England 2
Veracruz, VER 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • marisalomask
    Marisa Lomask (@marisalomask) reported

    @PrimeVideo I have been using firesticks as my primary TV source for probably 4 or more years. And now your UI has gotten terrible. I cannot access channels I am already renting.

  • Mr_Singh86_
    Indian Castro🛡 (@Mr_Singh86_) reported

    There is problem with connection to TV .. Try using different #HDMI cable 🤔🤔 Whats that error #PrimeVideo @PrimeVideoIN

  • imorganmarshall
    Morgan Marshall 🌐🧑‍💻🪐 (@imorganmarshall) reported

    @AmazonHelp No worries, thanks for the response, I'll try to respond with the actual #PrimeVideo #VR app error code later but the app opens and works but when navigating to anything, it loads then fails error, even navigating to settings menu.

  • BeeFlix
    BeeFlix Productions (@BeeFlix) reported

    A friendly reminder that the god awful poster art on most #indiefilm especially #horror is done by the distributor, not the #filmmakers when scrolling through @tubi or @PrimeVideo take a chance on something, you might be pleasantly surprised.

  • FrostedFricks
    Frosted Fricks (@FrostedFricks) reported

    @PrimeVideo @VanityFair @LOTRonPrime Hot pass for anything vanity fair as they dont ask permission to use a creator's video on their yt channel and when they do, there's no credit given. I love having my work put in front of one of my biggest influences just to have them not know who they were looking at.

  • Gan
    Gan (@Gan) reported

    Finally made the #PrimeVideo app to work on the TV

  • Thewebb46
    Phil webb (@Thewebb46) reported

    @denkmit I managed 1 minute 30 seconds. It’s a complete mess and unwatchable @PrimeVideo needs to sort this. Worst series launch ever. Should have got @netflix to do it.

  • NewDelhiDeli
    Tech Support (@NewDelhiDeli) reported

    @DeafMoot @SonsOfAvalanche @PrimeVideo For He has not despised or detested the torment of the afflicted. He has not hidden His face from him, but has attended to his cry for help.

  • Sazzlepop94
    SarahHarrington (@Sazzlepop94) reported

    @PrimeVideo I need some help, amazon prime keep trying to take £7.99 out of my sister bank even though she has no subscription for amazon prime on her account. Could someone please help on how to stop this from being taken out of her bank. Thank you.

  • twilight2000
    twilight2000 (@twilight2000) reported

    I called #britbox because the subscription suddenly disappeared and they told me to call #PrimeVideo because they're sure it's primes fault. Funny, Prime isn't the problem (those shows work just fine) it's the #britbox subscription that disappeared! Where do I go for help now?

  • imorganmarshall
    Morgan Marshall 🌐🧑‍💻🪐 (@imorganmarshall) reported

    @amazon @PrimeVideo You really ought to take a look at your #AmazonPrime #VR app, the reviews speak for themselves, its not working for most of your customers, me included, looks fun though.

  • NNNN996
    Ax0x3, will continue to monitor (@NNNN996) reported

    @tomgreenlive @PrimeVideo Off work from the ER with COVID… I’ve watched it 4 times through at least. A well-needed laugh.

  • LaSchuler2
    The Logical Democrat (@LaSchuler2) reported

    @JohnHol25596174 @PrimeVideo Have fun being illiterate in genetics. I’m not obese or fat at all because I have good 🧬 and get blood work done regularly. People don’t get obese because they have an eating disorder and lack exercise, those things are a symptom of hormonal imbalances.

  • chipie303
    Chipie303 (@chipie303) reported

    Bravo @PrimeVideo After enduring the first 2 episodes of MotoGP Unlimited in utter dismay, it would appear you have fixed the awful dubbing problem! Much more watchable now, cheers👍🏍

  • SubmissiveMuse
    Submissive Muse (@SubmissiveMuse) reported

    @baneetbains Omg this is still a problem.... I feel like @PrimeVideo should have solved this very serious wrong doing in 2020 after you tweeted. I’m stuck now, I even downloaded a spread sheet to watch the whole franchise in order 😢

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