Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 12
Chicago, IL 10
Atlanta, GA 8
Los Angeles, CA 8
Ashburn, VA 8
Houston, TX 8
Portland, OR 8
San Jose, CA 8
Minneapolis, MN 7
New York City, NY 7
Denver, CO 7
Indianapolis, IN 6
Birmingham, AL 6
Seattle, WA 6
Sydney, NSW 5
Omaha, NE 4
Miami, FL 4
Milwaukee, WI 4
Las Vegas, NV 4
Dallas, TX 4
Orlando, FL 4
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3
St. Louis, MO 3
Paris, Île-de-France 3
Kansas City, MO 3
Saint Paul, MN 3
Mumbai, MH 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • saurabhpatel21 Saurabh Patel (@saurabhpatel21) reported

    @PrimeVideo Why we can't stream the video in HD we have only the option 0.46 Gb (best) .. Phone is compatible for hd streaming having the WIDEVINE 1 certificate .. but we can see in low quality

  • deniablyfrench Jay French (@deniablyfrench) reported

    @PrimeVideo I'm trying to watch a movie I bought and it just skips all the time. It happens a lot. Everything else on my #firestick works fine. Help!

  • carol90783713 ❌Lady O'Scolaidhe❌ (@carol90783713) reported

    @PrimeVideo help... where can i find #Wentworth Season 7 & 8 Please ??? @AmazonHelp

  • J0000stin justinsilog 3-7⚡️ (@J0000stin) reported

    @hbomax and @PrimeVideo have the worst UI ever!!!

  • JoshuaDMShaw Joshua Shaw (@JoshuaDMShaw) reported

    The F is such a @RHOSLCity fan that he is waiting for customer service help, at 11:22 PM on a Friday night, to figure out why the most recent episode is not on @PrimeVideo two days after it aired.

  • fredhazard martin hazard (@fredhazard) reported

    @MrNishKumar @sohotheatre @PrimeVideo That’ll help pass an hour of my night shift tonight.

  • CrunchieNews Crunchie17 (@CrunchieNews) reported

    @EurosportCare @ghinzani @PrimeVideo I've been in contact with support during the week, been through all this already and they told me they were aware of the issue. You say the apps been updated, but it hasn't as it still shows last update on play store of 26th October. I will check again when the app updates.

  • clairecre8tes Claire Writes & Geeks✌️ #BLM (@clairecre8tes) reported

    @PrimeVideo I hate how old purchases no longer work if moved to other streaming platforms or you can’t afford @amazon prime anymore. If you purchased videos in the past they should be yours. Period.

  • Arnolds_Life Arnold García (@Arnolds_Life) reported

    @PrimeVideo @maddheadkurtis Free Britney 😭 she’s abused, her family and management are sh*t please help her

  • SambitBanik Sambit Banik (@SambitBanik) reported

    @PrimeVideoIN @PrimeVideo To Search Team of prime. Searching jallikattu doesn't yield results ,whereas the movie is present in the catalog. I guess its simple string match in your ES /Solr index. simply improving the TF- IDF doesn't seem to work.

  • mister_bond90 Michael Robertson (@mister_bond90) reported

    @amazon @PrimeVideo can we work that bezo’s magic and get Fright Night pt. 2 (1988) added 🤞🏾

  • juspopmolly M ♡ (@juspopmolly) reported

    anyone else’s @PrimeVideo not working on a smart tv???

  • CrunchieNews Crunchie17 (@CrunchieNews) reported

    @EurosportCare @ghinzani @PrimeVideo When are you going to sort out the low stream quality on the app itself? I messaged support during the week and they said they were aware of the issue. It's still the same now, low bitrate. it's not HD quality, can only get HD quality via a web browser which makes the app 👎👎

  • swrltv ⓢⓦⓡⓛ (@swrltv) reported

    HBO Max and other online movie releases will be terrible in the long run for theatre’s I think. I’d rather go see a movie than pay $19.99 to see it online @PrimeVideo @AMCTheatres @hbomax

  • TheOnlyAlanWake Video Game Fan (@TheOnlyAlanWake) reported

    @PrimeVideo why do I have to watch 80 seconds worth of ads during a tv series through Amazon Prime Video? Is the monthly cost which is more than Netflix not good enough? Like wow I left Netflix due to cuties and got this and this is terrible

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