Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
San Jose, CA 7
Chicago, IL 7
Seattle, WA 6
Minneapolis, MN 6
Atlanta, GA 6
Portland, OR 5
Ashburn, VA 5
Bengaluru, KA 5
Houston, TX 5
San Antonio, TX 4
Dallas, TX 4
Wake Forest, NC 4
Salt Lake City, UT 4
Denver, CO 4
Los Angeles, CA 4
Phoenix, AZ 4
Vancouver, BC 4
New York City, NY 4
Las Vegas, NV 4
Indianapolis, IN 4
Orlando, FL 3
Queens, NY 3
Mumbai, MH 3
Fort Worth, TX 3
Clinton Corners, NY 3
San Diego, CA 3
Tampa, FL 3
Frederick, MD 3
Toronto, ON 3
Nashville, TN 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • johnjohnA111 JohnJohn (@johnjohnA111) reported

    The reason I’m going to stop using @PrimeVideo is due to the fact that they have a “not interested” button for recommended (for you) TV shows and Movies and it doesn’t work. I get the same stupid crap recommended over and over. Don’t have the button if it doesn’t work. @amazon

  • kaliraman_sumit Sumit Kaliraman (@kaliraman_sumit) reported

    Hey @PrimeVideo can somebody help me i am unable to watch the videos after downloding .

  • Xhirachu シラチュ (@Xhirachu) reported

    I was using the @PrimeVideo app chat feature, kept getting switched to different customer service reps, when returning to the app from Safari the in app help menu suddenly changed so the chat option disappeared and my problem still isn’t my fixed. :/ @AmazonHelp

  • MyColtsAccount Jeremy Stevenson (@MyColtsAccount) reported

    @drew724724 @PrimeVideo This first episode is awful so far. Hahaha.

  • tgarder Tobbe (Or Not To Be) (@tgarder) reported

    Damn, at a place with monthly data cap on the 4G wifi. Some streaming services have no data saving toggles (lookibg at you, HBO), Netflix is OK but gotta say @PrimeVideo really does it well. Even got separate quality settings for casting as well.

  • luwafemi . (@luwafemi) reported

    Hi @PrimeVideo. I received an automatic subscription notification from Amazon video. It was done in error by my child. Kindly cancel this subscription as I do not have access to my account.

  • TheCherryVegas Escher Garvy (@TheCherryVegas) reported

    The fact that Truth Seekers wasn't renewed for a second season by @PrimeVideo is the only evidence we need that we're living in the worst timeline.

  • Digitalshot_UK ©Digitalshot (@Digitalshot_UK) reported

    @My5_tv You’ve been at it since early March! Maybe time to invest in some new techs? No other providers have this issue....not one. @Ofcom @PrimeVideo

  • Reedfart ***** himbo (@Reedfart) reported

    @Nicolethecrack1 @MarthagotdatWAP @PrimeVideo You dont have to work there to talk about the awful and unethical happenings there

  • AkshayK82158832 Akshay Kumar (@AkshayK82158832) reported

    There is no option called _ end subscription in Amazon app, I don't know why you are making common man suffer with this confusing links and tricks @PrimeVideo need help I need to end my Amazon subscription

  • Digitalshot_UK ©Digitalshot (@Digitalshot_UK) reported

    @My5_tv Hi, you’ve completed 2 updates since the failed 17/3/21 update & the sound is still not working properly. Please fix urgently. I will be forced to take this up with @Ofcom & @PrimeVideo if not fixed for the thousands that must suffer this!

  • ejboomin EJ 🏁 (@ejboomin) reported

    @PrimeVideo fix y’all’s app or send me my money back.

  • cheunart Cheun90 (@cheunart) reported

    You damn @PrimeVideo now I have to buy all issue Invincible Comic .

  • AlexGillespie1 Alex Gillespie (@AlexGillespie1) reported

    @MarcherLord1 @PrimeVideo It’s ******* awful. I loved the book. Turned it off after 40 minutes

  • RickySpanish132 Ricky Spanish (@RickySpanish132) reported

    @PrimeVideo @michaelb4jordan @MissJodie The actors were fine, but the movie itself was awful.

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