Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 8
Pune, MH 7
Madrid, Comunidad de Madrid 6
Chennai, TN 6
Hyderabad, TG 6
Seattle, WA 4
Melbourne, VIC 4
Mumbai, MH 3
Minneapolis, MN 3
Atlanta, GA 3
Los Angeles, CA 3
Miami, FL 3
Valencia, Comunitat Valenciana 3
New Delhi, NCT 3
Vancouver, BC 3
San Diego, CA 2
Nashville, TN 2
New York City, NY 2
Frederick, MD 2
Paris, Île-de-France 2
Dallas, TX 2
San Antonio, TX 2
Chicago, IL 2
Bordeaux, Nouvelle-Aquitaine 2
Lansdale, PA 2
Calgary, AB 2
Oakland, CA 2
Oxford, England 2
Riverside, CA 2
Delhi, NCT 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • kmkibble75 Kevin (@kmkibble75) reported

    One thing is for sure -- Having the NFL on @PrimeVideo sure makes it a lot easier to forget there's any football games on Thursday night. I'm realizing that's not all that terrible.

  • bogg004 Bogg004 (@bogg004) reported

    @PrimeVideo Please tel me why every F'ing time you go to commercial on TNF I get you don't have enough bandwidth error and you have to reset you modem, which works fine in the game till next commercial break?!!?! Why am i Paying for your money making headache ?!?!

  • bburnett3816 Ben Burnett (@bburnett3816) reported

    Anyone else find it difficult to watch the NFL games on @PrimeVideo? The lag in audio to actual play sequence is downright awful and you would think with the amount of money they’re spending for each production, that they’d have it figured out 13 weeks into the season…

  • trippwhitbeck Tripp Whitbeck (@trippwhitbeck) reported

    I feel horribly for poor Al Michaels (and @PrimeVideo): The quality of these #TNF games has been immensely lacking this year. @amazon's production, though, has been SUPERB all year. I still hope they acquire NFL Sunday Ticket - I can't think of anything more valuable to Prime.

  • it_is_Brad Brad (@it_is_Brad) reported

    @PrimeVideo i had to turn it off... terrible video

  • frankfitzwell Fitzwell🇺🇸💯 (@frankfitzwell) reported

    @nickbarborak @NFL @PrimeVideo It’s the worst!

  • McClutherness Ikschneve McClutherness Parody (@McClutherness) reported

    @GODJ2 @PrimeVideo @nflcommish I've only had a problem one game

  • IanVedder IV (@IanVedder) reported

    @PrimeVideo really got ****** on these games for Thursday nights. The broadcast is great, the picture is insane. But… the teams have been awful. This at season start looked like a great game potentially. Now it’s the worst one so far. Just an unlucky first year for Amazon.

  • GBPackfam007 Simon Petrikov (@GBPackfam007) reported

    @PrimeVideo your quality for Thursday night football ******* sucks. It’s choppy and constantly breaks up.

  • nfl_tablet NFL Tablet (@nfl_tablet) reported

    @tonydungyhater @PrimeVideo Amazon prime on roku tv. Problem solved

  • KyleProvencher Kyle Provencher (@KyleProvencher) reported

    @biggilbowski @PrimeVideo Wrong wrong wrong Trash Bin App. #JeffBezos you really need me to fix your damn problems. My word.

  • GODJ2 GO DJ 2 (@GODJ2) reported

    NFL Thursdays has been the worst streaming experience. Freezing, delays, sound ahead of the plays. Unwatchable product. @PrimeVideo @nflcommish

  • misterfulmer Peter Fulmer (@misterfulmer) reported

    Is it me or is the picture quality on @PrimeVideo significantly better?

  • PhilipWoodward8 Philip Woodward (@PhilipWoodward8) reported

    Why don't the closed captions work on @NFL Thursday Night Football on Amazon @PrimeVideo???? I am Hard of Hearing and rely on captions while watching TV. 😢🏈

  • mitchelcawrse ❌️itch Cawrse 🏀🙌🙏🏈 (@mitchelcawrse) reported

    @YouTubeTV is my streaming app all the time and never have the issues whether it's sports or not. I literally watch @PrimeVideo for football games, pixelation all the time and loading. 🗑

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