Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 8
Madrid, Comunidad de Madrid 7
Chennai, TN 6
Hyderabad, TG 6
Pune, MH 6
Atlanta, GA 4
Seattle, WA 4
Melbourne, VIC 4
Los Angeles, CA 3
Saint Augustine, FL 3
Mumbai, MH 3
Minneapolis, MN 3
Miami, FL 3
Valencia, Comunitat Valenciana 3
New Delhi, NCT 3
Vancouver, BC 3
Monterrey, NLE 2
Houston, TX 2
Dewsbury, England 2
Phoenix, AZ 2
Long Beach, CA 2
Barcelona, Catalunya 2
Memphis, TN 2
Indianapolis, IN 2
Ashburn, VA 2
Roseville, CA 2
Wake Forest, NC 2
Toronto, ON 2
Milwaukee, WI 2
Edinburgh, Scotland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • alj329 ladyj (@alj329) reported

    @PrimeVideo I've been trying to watch this movie for over an hour now. With no help! Sick of this sub-prime service!! #primevideosucks

  • vikash_periwal Vikash Periwal (@vikash_periwal) reported

    @PrimeVideo @PrimeVideoIN After the recent update, the videos downloaded offline are getting auto downloaded again and again. It's like you never downloaded them before. Too frustrating. Uses up entire data of my phone! Please resolve the issue

  • MeekMillNo1Fan Meek Mill Fan Page (@MeekMillNo1Fan) reported

    Did Prime Video just crash tonight? #primevideo

  • Braum4T **** (@Braum4T) reported

    @PrimeVideo bro your garbage *** app doesn’t work on apple devices. it keeps freezing after every commercial. fix your ****

  • Alacod1 Alacod (@Alacod1) reported

    @TheWheelOfTime @PrimeVideo The worst part of this WoT tv series is it's not on Netflix so I can't binge watch the first season. Sucks to wait in between weeks for episodes on a streaming platform, There are no time slots to have to work around like cable TV so makes little sense.

  • MaryMackMakes Mary Mack | She/Her/They (@MaryMackMakes) reported

    since I've swapped my video card, @PrimeVideo has refused to play in any sort of viewable quality in Chrome. I was able to get it to work in Edge 🤢 with HD quality available, but now that I've changed my cables from adapters that were DVI-to-DisplayPort/DVI-to-HDMI

  • SethBaker 🦬🏈 Seth Baker ☸☯ (@SethBaker) reported

    @Alacod1 @TheWheelOfTime @PrimeVideo Binge watching is great for readers but terrible for the show. I want the show to succeed, so I'm glad that it's spread out. Periodic release keeps conversations going, and prevents conversations, "What episode are you on?" "5." "Oh, ok. I'm on 7, so I can't talk about..."

  • Alacod1 Alacod (@Alacod1) reported

    @TheWheelOfTime @PrimeVideo The worst part of this WoT tv series is it's not on Netflix so I can binge watch the first season.

  • srf1999 Sergio R. Flores (@srf1999) reported

    I love Amazon and the @PrimeVideo service that they offer, BUT it's so outdated and not user friendly that I feel that I've been "forced" to use another streaming service as my primary for watching and purchasing videos... @PrimeVideo let's work together to make it the best!!!

  • thetworivers Tinker With a Job o' Work To Do (@thetworivers) reported

    @panmalazan I keep checking my @PrimeVideo app to see if it's there yet. Gonna fake a sickness at work if I have to. 🤮

  • CmonNowStephon Teflon Marbury (@CmonNowStephon) reported

    Anybody having an issue where the league pass channel on @PrimeVideo isn't showing the currently live or upcoming games? It only shows the games that are upcoming or live for NBATV for some reason

  • KevinGilmartin Kevin Gilmartin 🏴󠁧󠁢󠁳󠁣󠁴󠁿 DM • Gamer • Nerd (@KevinGilmartin) reported

    @PrimeVideo the audio is out of sync with the video on Sanctuary. Is this a known title issue or can it be fixed? It happened with a purchase the other day too and I ended up getting a refund on that. It's not my TV or HDMI cable as it happens on every device I try.

  • leam182 Leam Paul Jones (@leam182) reported

    I have realised that it is @PrimeVideo that has the issue…. Any help?

  • aosully42 Andrew O'Sullivan (@aosully42) reported

    The @PrimeVideo NBA league pass app is beyond awful. The only reason I subscribe through Amazon is there is no LP app on Samsung smart TVs. Might pick up a Roku and cancel prime altogether. @NBALPSupport

  • Serevarno Serev (@Serevarno) reported

    Uh… @PrimeVideo you have the absolute worst movie sitting out of all the streaming services, but this really takes the cake. How in the ever loving hell is Ong-Bak filed under “horror”?

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