Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 14
Chicago, IL 10
Houston, TX 9
Atlanta, GA 9
Los Angeles, CA 8
Portland, OR 8
San Jose, CA 8
Minneapolis, MN 7
Seattle, WA 6
Ashburn, VA 6
New York City, NY 6
Denver, CO 6
Dallas, TX 5
Las Vegas, NV 5
Orlando, FL 5
Sydney, NSW 5
Birmingham, AL 5
Omaha, NE 4
Miami, FL 4
Indianapolis, IN 4
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3
St. Louis, MO 3
Milwaukee, WI 3
Kansas City, MO 3
Saint Paul, MN 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • jhandford11 Jordan (@jhandford11) reported

    @gazmoulty @primevideosport @PrimeVideo Haha. The actual coverage of the games is great (with the exception of Morrison), but there should be so many errors when streaming a game from a legal site.

  • BenHayw54979902 Ben Hayward (@BenHayw54979902) reported

    @SHuseinbhai @PrimeVideo Don’t worry. Will be sorted on Saturday after you’ve missed the entire game. I’m having the same issue

  • ianonanon Ian S (@ianonanon) reported

    Really poor from Amazon. Liverpool v Spurs not working on UHD tvs. Thousands of subscribers only able to view game on their smartphone app 🙄 Maybe leave football to the professionals @primevideosport #EPL #PrimeVideo #LIVTOT

  • SHuseinbhai shabana huseinbhai (@SHuseinbhai) reported

    @PrimeVideo we have been trying to watch the Liverpool game for over 45 mins and we keep receiving error messages that says ‘something went wrong’ we pay £80 for a service and when it doesn’t work it’s extremely frustrating. Considering cancelling this ridiculous service

  • kcros2 karen crossman (@kcros2) reported

    @JamesArthur23 @PrimeVideo Not tonight but I have had that issue before

  • ektaylor64 ethan taylor (@ektaylor64) reported

    Do my specs need a polish or is the picture quality on #LIVTOT on @PrimeVideo @primevideosport absolutely crap?!

  • jaylloydie Jason Lloyd (@jaylloydie) reported

    What the hell?? @PrimeVideo Why can I only watch tonight’s football on my iPad and not tv? Error msg on my tv is to contact you...

  • WendyEMorton Wendy Ellis (@WendyEMorton) reported

    @PAFC9169 @PrimeVideo Now received message there is a technical issue with no estimated fix time! Great!

  • Mattwiggans Matt Wiggans (@Mattwiggans) reported

    @PrimeVideo why is the picture quality so rubbish? 3 min behind the live action #AmazonPrimeVideo

  • mattie2twi Matthew Hisbent (@mattie2twi) reported

    @dbnelson99 @PrimeVideo @premierleague Last night in man City v wba the picture was much higher quality than then footie!

  • Ragetti1 James Dean (@Ragetti1) reported

    Is anyone else’s @PrimeVideo live stream of the football dropping out and suffering from buffering problems?

  • jaylloydie Jason Lloyd (@jaylloydie) reported

    @PrimeVideo still waiting for a sensible answer from you.... So again.... Why can I only watch tonight’s football@on my iPad and not tv?? Error msg says contact you. #AnswerOnAPostcard

  • jhandford11 Jordan (@jhandford11) reported

    @gazmoulty @primevideosport @PrimeVideo Terrible ain’t it. Some saying they hated Morrison commentary that much they’d rather have COVID.

  • peteonthemoon Peteonthemoon (@peteonthemoon) reported

    @SimonF209 @PrimeVideo Poor quality streaming. Tested other services and network all good. I thought Amazon was infinitely scalable. Obviously not!!!

  • IGotmyGrade10 Blank (@IGotmyGrade10) reported

    @markwebster1 @SimonF209 @PrimeVideo It's a known issue that looks like they are trying to sweep under the rug. So any high demand event I assume this will happen with Amazon, what those prime memberships drop if that's the case

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