Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Los Angeles, CA 8
Orlando, FL 6
Ashburn, VA 5
Atlanta, GA 5
Denver, CO 4
Phoenix, AZ 4
Chicago, IL 3
Dallas, TX 3
London, England 3
Brisbane, QLD 3
Buena Park, CA 3
Winston-Salem, NC 2
Raleigh, NC 2
Monterrey, NLE 2
Birmingham, AL 2
New York City, NY 2
Tampa, FL 2
St. Louis, MO 2
Columbus, OH 2
Austin, TX 2
San Antonio, TX 2
Wylie, TX 2
Nottingham, England 2
Minneapolis, MN 2
Endicott, NY 2
Angier, NC 2
Miami, FL 2
Stone Mountain, GA 2
Montréal, QC 2
Omaha, NE 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • Krob_LBC Kenya Robinson (@Krob_LBC) reported

    @ByHeatherLloyd @NFL @PrimeVideo Plus Clarissa Thompson is so uninspiring sounding when she's talking it's like she's never done this before sounds terrible blah

  • The_Q_Bee Laurynn Anderson (@The_Q_Bee) reported from Scottsdale, Arizona

    The #NFL selling #TNF to @PrimeVideo … one of the worst. decisions. EVER. Thanks for the glitches, pixelation, and inability to pause & record. 👍🏼

  • CdotS12 The Urban Caucasian™️ (@CdotS12) reported

    We dont care about none of this extra bullshit @PrimeVideo @amazon We just want a clean stream with great sound. This **** is terrible.

  • ErikAanrud Erik Aanrud (@ErikAanrud) reported

    @PrimeVideo this NFL on Prime is a joke!!! At least a 2 second difference in when the broadcasters talk and hearing their voice!! Also video quality cuts in and out constantly!! What an embarrassment!!!

  • SFord89302097 SJ (@SFord89302097) reported

    @PrimeVideo WHAT IS GOING ON WITH THURSDAY NIGHT FOOTBALL?? The feed is awful!! How are we to watch football like this? Answer. You can’t! 😠 Get it together Amazon.

  • aliciamarie2009 r@Alicia Langer (@aliciamarie2009) reported

    @PrimeVideo @chargers @Chiefs The quality is so poor .. virtually unwatchable. I called Amazon support they said they could do nothing. All other Amazon content looks perfectly good. Thanks for ruining #TNF

  • MikoJam miko (@MikoJam) reported

    Watching #TNF @NFLonPrime is giving me a headache. Going from blurry to HD is terrible. Please use the same technology as the commercials. Commercials look great. #LACvsKC @NFL @PrimeVideo #pleasedobetter

  • johnw1209 𝕁𝕠𝕙𝕟 𝕎𝕒𝕟𝕒𝕤 (@johnw1209) reported

    @ajassy @PrimeVideo @NFL Quality sucks. Absolute joke that I have to watch it on this trash app

  • danielfcraft Daniel Craft (@danielfcraft) reported

    @PrimeVideo @chargers @Chiefs Fast forward and rewinding totally don't work. It either doesn't move at all or jumps to live and spoils the whole first half. And completely frozen from the app on my Chromecast. Have to watch on my phone sitting in front of my 70 inch TV.

  • busster2000 chris baker (@busster2000) reported

    @NFLonPrime @PrimeVideo Terrible video quality

  • illhuvall 💊🐻iLL HuV@11 (@illhuvall) reported from Clermont, Florida

    This @nfl on @PrimeVideo is weak… bad quality and to many damn commercials… could be talking about football or even the game more. Like actual insight.

  • luvmysteelers45 Julie Kroll (@luvmysteelers45) reported

    @PrimeVideo is terrible. Do better @prime @NFL

  • zemog3377 Alberto Gomez (@zemog3377) reported

    @PrimeVideo @NFLonPrime Horrible picture quality! 👎🏽

  • r_yaus RYaus (@r_yaus) reported

    @ajassy @PrimeVideo @NFL This video is terrible. The video freezes at key moments of the game, pixelated picture. However the commercials are playing with no issues

  • cdubv85 Charlie V (@cdubv85) reported

    @PrimeVideo this quality is garbage. And don’t blame it on server issues cause that’d be a load of crap coming from you #thursdaynightfootball

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