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Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vilanova de Sau, Catalonia 1
Toulon, Provence-Alpes-Côte d'Azur 1
Sydney, NSW 9
Köln, NRW 1
Paris, Île-de-France 12
London, England 8
Liverpool, England 1
Washington, IN 1
Cergy, Île-de-France 1
Palaiseau, Île-de-France 1
Pessac, Nouvelle-Aquitaine 1
York, England 2
La Rochelle, Nouvelle-Aquitaine 1
Yuma, AZ 1
Gaillac, Occitanie 1
Hudson, FL 1
Mortagne-sur-Gironde, Nouvelle-Aquitaine 1
Workington, England 1
Warrington, England 1
Vivy, Pays de la Loire 1
Sarreguemines, ACAL 1
Bromley, England 1
Aberfeldy, Scotland 1
Melbourne, VIC 5
Birmingham, England 1
Cagnes-sur-Mer, Provence-Alpes-Côte d'Azur 1
Lubsko, Lubusz 1
Township of Evan, KS 10
Huntingdon, England 1
Dallas, TX 4
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • mincontro
    Mary Incontro (@mincontro) reported

    @PrimeVideo @YESNetwork I subscribe to both YES and Prime and yet I can’t get tonight’s Yankees game! Please help!!

  • no_retreatx
    xNoRetreatx (@no_retreatx) reported

    @PrimeVideo Your streaming in Sydney, for all titles, is terrible. Literally unwatchable. Plays for 1 minute then freezes continually. I'm cancelling. Most of the titles don't even come with the subscription. Scam.

  • den_ster
    Armchair Commentator (@den_ster) reported

    Oh my god @PrimeVideo Sound mix is horrible with headphones on. Please fix the feed for the T20 World Cup! #ENGvAUS

  • CulturedWookiee
    Civilised Wookiee (@CulturedWookiee) reported

    Oh okay @PrimeVideo. When an ad starts to play, you're forcing people to watch ads, because when ever I go to skip, without fail I get and error code 9008 unless I watch them. Every. Time. The app is upto date, uninstalled/reinstalled, cleared data/cache. Error still persists.

  • MirnaSanjarije
    Danisima (@MirnaSanjarije) reported

    @PrimeVideo According to a sport journalist of the major US publication, @DjokerNole is a sport legend since 2015. The rest was a bonus, records broken, trophies.. If he was an American, that is. I am apprehensive to watch this as I am fed up with the media mistreating him his whole career

  • Only1Brx
    BIG MAMA (@Only1Brx) reported

    .@PrimeVideo .@peacock fix this nowwwwww

  • acardnal
    acardnal (@acardnal) reported

    @friarpark @PrimeVideo @AmazonHelp I've done all the basic troubleshooting: Restarted Fire stick, checked for software updates, restarted WiFi modem, my nominal bandwidth speed is 300 Mbps (fiber). Watching another 4K movie now and no problems. Is it your servers? Unable to watch Project Hail Mary!!

  • JBLOODonly1
    Jen Blood (@JBLOODonly1) reported

    @BaronDestructo @AmazonMGMStudio @PrimeVideo Yes! Craft services bent the knee, so he's in... kidding. But seriously, sorry about the flooring. A dishwasher leak is bad enough—soaked wood floors are a whole new nightmare. Hope the fix goes faster than expected, and your blood pressure recovers right along with the floors!

  • RapperRockSolid
    KingoftheMidwest (@RapperRockSolid) reported

    YO! @paramountplus! WHERE ******** IS UFC 329 & prelims on prime? IM SICK OF ALWAYS HAVING TO GO ON A ****** EASTER EGG HUNT TO FIND THE MOST RECENT UFC EVENT ON PRIME. ITS BEEN ALMOST A YEAR AND U STILL HAVE NOT ARRANGED THIS **** IN ORDER! ITS AWFUL! @ufc @PrimeVideo

  • MySummerLair
    My Summer Lair (@MySummerLair) reported

    If you care: #ProjectHailMary streams on @PrimeVideo on July 3rd. Terrible marketing since July 2nd is National UFO Day. It's Ryan Gosling so I ain't expecting quality. I'll give it 10 minutes or so. And that's mostly for the genre. #SetTheVCR

  • anticoder404
    ERR404 (@anticoder404) reported

    Most disappointing streaming app is Amazon prime. @PrimeVideo 1. Pay extra for rental movie despite paying yearly subscription charge, nonsense 2. Non stop ads 3. Poor UI High respect to @netflix for such quality and user friendly experience . Customer first always.

  • mikemanzari
    Mikemanzari (@mikemanzari) reported

    @PrimeVideo fix the audio for the @Yankees game it’s extremely delayed billion dollar company streaming a delayed game and yall don’t notice this or fix it what are we doing ?

  • RiftWatcher73
    NebulaGazer (@RiftWatcher73) reported

    @AmazonMGMStudio @PrimeVideo Choosing to ignore Stargate fans is the worst possible business decision I've ever seen someone make voluntarily #SaveStargate

  • WinJPR
    WJ (@WinJPR) reported

    @jwsherrod @PrimeVideo True. But while I know "the book is better" is tiresome as heck,darn it, it is. :-P At least if you like hard sci-fi. A ton of the science was removed for the movie. Much more than they removed in the movie for the other Andy Weir work, The Martian.

  • monetfun
    Rachel 🏳️‍🌈 (@monetfun) reported

    @hanwaddingham @PrimeVideo That is my plan when I get home from work

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