Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 10
Atlanta, GA 9
Los Angeles, CA 8
Ashburn, VA 8
Houston, TX 8
Portland, OR 8
San Jose, CA 8
Minneapolis, MN 7
New York City, NY 7
Denver, CO 7
Sydney, NSW 6
Indianapolis, IN 6
Orlando, FL 5
Birmingham, AL 5
Seattle, WA 5
Omaha, NE 4
Miami, FL 4
Milwaukee, WI 4
Las Vegas, NV 4
Dallas, TX 4
Bengaluru, KA 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3
St. Louis, MO 3
Kansas City, MO 3
Saint Paul, MN 3
Fort Worth, TX 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • ruben_usa Ruben Lopez (@ruben_usa) reported

    @PrimeVideo Great shows, documentaries and movies but very poor streaming quality.

  • MrGimbel_GHS Josh Gimbel (@MrGimbel_GHS) reported

    Hey @PrimeVideo , please fix the playback of Season 4 Episode 1 of NCIS: New Orleans!! The frame rate is way off and very jittery. And this is playback on all Amazon Prime Video Apps (Phone, TV, Firestick). It’s on your end so please fix it!

  • WhiteSoxMichael White Sox Fan Michael (@WhiteSoxMichael) reported

    @AnnaPaquin @PrimeVideo @FlackonPrime I need a login

  • KJHanif K-Hanif (@KJHanif) reported

    @AnnaPaquin @PrimeVideo @FlackonPrime These are trying times as it is.. cliffhangers are not going to help anyone.

  • joshbuck90_josh josh buckley (@joshbuck90_josh) reported

    @PrimeVideo yo what’s going on was just getting right into Survivor session four Tarzan just got sent home and bang you took them off Prime I need my fix sort it out 👊🏻

  • PurijaganFan Kishore... (@PurijaganFan) reported

    @midwestmoviesus @PrimeVideo has tons of movies to see sir kaani UI matram worst. Should learn from @netflix

  • JamesLoving jamesloving (@JamesLoving) reported

    .@PrimeVideo has some good content but the worst interface of any of the streaming platforms.

  • CPGOAT Hey It’s Perry (@CPGOAT) reported

    If you have not checked out the @vampiro_vampiro documentary on @PrimeVideo titled "Another Nail in the Coffin" and you're a wrestling fan - fix this. Anyone who is familiar with Vamp, knows exactly the type of story that is going to be told.

  • EricEatsBananas Eric Is Bananaman™ (@EricEatsBananas) reported

    @mwilliamsthomas @PrimeVideo Sad people, probably jealous or someone with a grudge. I've always enjoyed your TV work.

  • Janagarmano Jana_Gar (@Janagarmano) reported from Kemajuan Tanah Sungai Pancing Timur, Pahang

    @PrimeVideo why the hell the master movie cant play lah... Worst ue all..

  • thenoahsorensen Noah 🏳️‍🌈✡️🇮🇱🇪🇺🔸📙🌐🗽📎 (@thenoahsorensen) reported

    @PrimeVideo why doesn’t the Amazon Prime app work on my smart TV?

  • chuck5470 Chuck Smith (@chuck5470) reported

    @PrimeVideo everytime I try to watch a video it has trouble starting and then buffers throughout the movie....I don't have this problem on any other service....

  • PRationality Lexie - Beafterfore Holidays 🍸 (@PRationality) reported

    also who do I talk to at @PrimeVideo that their subtitles are kind of the worst? they label D'Argo as "Ka", Crais as "Bialar" and Zhaan as "Pa'u". Two of those are their titles, and Crais NEVER goes by his first name.

  • DebbyCook77 Debby Cook (@DebbyCook77) reported

    @PrimeVideo @AmazonHelp Again pixelation and problem with replay. This only happens on Amazon Prime which leads me to conclude Amazon does not have infrastructure to support its services. What can Amazon do to support this service I pay for?

  • brittan68426402 Brittany.Exe (@brittan68426402) reported

    @amazon is there an issue w #PrimeVideo I can only stream on other than TV? Just hanging!

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