Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 7
Orlando, FL 5
Los Angeles, CA 5
Buena Park, CA 4
Brisbane, QLD 4
Dallas, TX 4
Atlanta, GA 4
Chicago, IL 4
Phoenix, AZ 4
Ashburn, VA 4
Palmyra, VA 3
Nottingham, England 3
San Antonio, TX 3
Montréal, QC 3
Tampa, FL 3
Winston-Salem, NC 3
New York City, NY 3
Minneapolis, MN 3
Seattle, WA 3
London, England 3
Spokane, WA 2
Jacksonville, FL 2
Austin, TX 2
San Francisco, CA 2
Abbotsford, BC 2
Madrid, Comunidad de Madrid 2
Bengaluru, KA 2
Clearwater, FL 2
Indianapolis, IN 2
Hillsboro, OR 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • Duney1990 Sam Dunne (@Duney1990) reported

    Haven't watched #PrimeVideo for football in a while, but does anyone else have a nightmare with the buffering? Stopping every few seconds and have checked my internet speeds and it's pretty decent. Feel like this was a problem last time too @primevideosport?? #PremierLeague

  • FPL_Liger FPL Liger - Fantasy Football Coach (@FPL_Liger) reported

    Half time in the wolves match , the @PrimeVideo streaming delay is at LEAST 20 seconds so notifications from @SofaScoreINT arrive before the stream updates . I have fibre optic internet so it’s not just buffering, it’s a problem with the speed Amazon can convert the broadcast.

  • OfMoog Andy Son of Moog (@OfMoog) reported

    @AmazonHelp The resolution is the shows over now. Thanks for getting back to me though and trying to help. If I have the problem trying to watch other stuff on @PrimeVideo on my @Roku I’ll let you know. This is the first time I’ve had it happen so hopefully it was just a one off - Thnx!!

  • charlotteahenry Charlotte Henry (@charlotteahenry) reported

    The commentators on @PrimeVideo just referred to Olivier Giroud as 'the old man'. He's 13 months older than me. Broken.

  • ColinFisher2 Colin Fisher (@ColinFisher2) reported from Northwich, England

    Watching the football on @PrimeVideo is like watching an illegal stream. The picture quality is awful.

  • Khabibtime123 WeAreAka (@Khabibtime123) reported

    @PrimeVideo @ExpanseOnPrime Hello when I download a episode on my mobile when I skip for 20 secs than video automatic loading what’s problem that ?

  • ClairClair211 CC (@ClairClair211) reported

    Is anyone having problems loading the football on @PrimeVideo ??? Error Message

  • thenicksheehan Nicholas Sheehan (@thenicksheehan) reported

    @PrimeVideo How come the live football broadcasts have such poor image quality? A ball gets kicked forward and you can see the series of blobs linking together as a motion path - not a smooth motion at all. And it's dark. Not a great experience at all.

  • johannes_totz Johannes Totz (@johannes_totz) reported

    @ExpanseOnPrime @PrimeVideo Hm... load problems? PrimeVideo seems to be super glitchy tonight.

  • ShreeyanshuS Shreeyanshu Singh (@ShreeyanshuS) reported

    @ViCustomerCare @PrimeVideo my name is satyendra and my mob no is8181885304 I do a transaction of 499 to take Amazon prime membership on but on activation link it show exception from Vodafone sor and my money deducted from bank account referance no is203499513485pls help me sir

  • BeeBejay Brian (@BeeBejay) reported

    @PrimeVideo absolutely shocking Picture here on the 1st PL Game tonight. Worse than pre HD 10yrs ago! It’s basic stuff surely for a streaming service to steam in watchable quality. Thing is it’s getting worse as the game goes on. Better be sorted for the Game 2moro!

  • richyrich1971 Carl - (@richyrich1971) reported

    @PGregson1992 @PrimeVideo Only ever have the problem with Amazon?

  • DavidDrakeley David Drakeley (@DavidDrakeley) reported

    Evening @PrimeVideo, how come you never work when my team is playing? I have so much bandwidth, I could open an Internet café. Cheers

  • MJonathanLee M Jonathan Lee (@MJonathanLee) reported

    Why is the @PrimeVideo football coverage so appalling in terms of picture quality? Just saying. #MANWBA

  • FPLTIPZ FPLTIPZ (Harry) (@FPLTIPZ) reported

    If @PrimeVideo are going to make this work. They NEED to fix the delay in watching it. Annoying.

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