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Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lakeville, MN 1
Puebla, PUE 1
Challans, Pays de la Loire 1
Paris, Île-de-France 9
Palma, Balearic Islands 1
Bourges, Centre 1
Sunderland, England 1
Besançon, Bourgogne-Franche-Comté 1
Brest, Brittany 1
Aix-en-Provence, Provence-Alpes-Côte d'Azur 1
Melbourne, VIC 2
Chhindwāra, MP 1
Stoke-on-Trent, England 1
Brussels, Brussels Capital 1
Berlin, Berlin 1
Renningen, Baden-Württemberg 1
Reading, England 2
Juárez, CHH 1
Ontario, CA 1
Changé, Pays de la Loire 1
Ciudad Jardín, MEX 1
Brisbane, QLD 1
Montigny-lès-Cormeilles, Île-de-France 1
Fréjus, Provence-Alpes-Côte d'Azur 1
Campinas, SP 1
Montpellier, Occitanie 1
Vilanova de Sau, Catalonia 1
Toulon, Provence-Alpes-Côte d'Azur 1
Sydney, NSW 1
Köln, NRW 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • Freshstart871
    Freshstart87 (@Freshstart871) reported

    @PrimeVideo, can you fix the verbal audio for movies and tv shows please? Why are the ads and background music louder than the dialog? Also, get rid of the are you still watching prompts on your free tv channels.

  • sophia_lux_3
    sof m, (@sophia_lux_3) reported

    @PrimeVideo my cardio is terrible but i'll be streaming anyway

  • SaveStargate198
    Save Stargate (@SaveStargate198) reported

    @PrimeVideo I have an issue with my Prime Video subscription. How can I get support please?

  • 1x_Michelle_x1
    Michelle (@1x_Michelle_x1) reported

    @giris4u @PrimeVideo These are not fans of Tolkien's work. Most of them have probably never read a book in their lives.

  • jmoneygrip
    Patrick Squarepants (@jmoneygrip) reported

    @PrimeVideo what the hell is going on I’m paying for a subscription I can’t use and being prompted to call customer service. I need this issue fixed immediately

  • Arun_Sankar_A
    Arun Shankar (@Arun_Sankar_A) reported

    Hey @amazonIN I am raising an issue of primevideo doesn't produce surround sound with my Hair tv and Mivi Home theatre Saying this from almost 2 weeks no solution yet

  • adakaboro47
    Lt Col. Buka Suka Dimka 👮‍♂️ (@adakaboro47) reported

    @MayorXforever @PrimeVideo @offcampusonpv Gimme login epa

  • JoelCorbin89
    Joel Corbin (@JoelCorbin89) reported

    @Kimberl75663012 @ReacherOnPrime @PrimeVideo Yep, it is a shame. I can’t stand when people do that. It’s awful

  • Arjungoel11
    Arjun Goel (@Arjungoel11) reported

    @amazonIN and @PrimeVideo why I have been charged for the additional service I have not opted for. It's a breach of trust. The problem is not the amount but when a customer is not willing to select the option explicitly why are you adding up the amount for it willingly.

  • AaronVonTirol
    Aaron (@AaronVonTirol) reported

    As today is #SaveStargate day, it seems vital to get the word out. The issue resides in @PrimeVideo and @amazon more generally. If this is the approach they have taken (#money, money, money) then do we really want them producing it anyway. Maybe #SaveStargate for someone else

  • SaveStargate198
    Save Stargate (@SaveStargate198) reported

    @PrimeVideo I'm having trouble with my prime subscription. How can I get support please?

  • AmazonHelp
    Amazon Help (@AmazonHelp) reported

    @netizenno7 @PrimeVideo @netizenno7 We're sorry that you're not seeing the option to cancel and want to help. So we can best assist, please clarify which Amazon marketplace your account is associated with (.com, .uk etc.)? We're standing by! -Gayle

  • SeemsLikeNoOne
    Seems Like No One (@SeemsLikeNoOne) reported

    @PrimeVideo Whomever those people are, they must be so ashamed to being used to promote the worst streaming service ever. #SaveStargate

  • gabadegool
    Lim Jahey (@gabadegool) reported

    @PrimeVideo 12 minutes of a movie and 2 sets of ads during that. I have to sit through another 2 ads because I made the grave error of locking my phone for a minute or two

  • Geek_Roberts
    G Roberts (@Geek_Roberts) reported

    @PrimeVideo Strange, why do you have so many hidden replies on this post? Still having trouble with that little Gate issue huh…… losers

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