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Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hurst, TX 1
Santa Clara, CA 1
Chico, CA 1
Dallas, TX 4
Guarulhos, SP 3
Madrid, Madrid 3
Mandeville, LA 1
Schaumburg, IL 2
Göteborg, Västra Götaland 2
Slough, England 1
Kensington, England 1
Hobart, TAS 1
Austin, TX 3
Portland, OR 3
New Windsor, MD 1
Anderson, SC 1
Rochester, NY 1
Cabo Rojo, Cabo Rojo 1
Barry, Wales 1
Lake Jackson, TX 1
London, England 3
Indianapolis, IN 4
Arlington, TX 1
Seattle, WA 3
Galveston, TX 1
Township of Evan, KS 2
Chambersburg, PA 1
Freer, TX 1
Oxford, England 2
City of Westminster, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • SteinDinkle
    DinkleWombleStein (@SteinDinkle) reported

    @PrimeVideo @Bengals @NFLonPrime And fix the refs mic.

  • Margarita_Mark
    Margarita Mark (@Margarita_Mark) reported

    @PrimeVideo Picture quality is pure trash! @NFL Y’all have got to get this fixed! It’s like going back to the 90’s call Google and follow youtubetv plan!

  • dreeee30
    Dre💕 (@dreeee30) reported

    The video quality of this game is absolutely terrible..blurry, digitalized, keeps buffering.. @PrimeVideo @NFLonPrime I feel like I’m watching this on my old box tv with a crappy cable connection. Definitely not HD or 4K..can we just go back to having it on a regular channel??

  • shewdoh
    Shewdoh (@shewdoh) reported

    @PrimeVideo fix your crowd noise

  • adamruetz
    Adam Ruetz (@adamruetz) reported

    @KirkHerbstreit is a terrible fanboy bandwagon announcer. #nfl #PrimeVideo #amazon my cats craps would have made a better choice.

  • AdamToninato
    Adam Toninato (@AdamToninato) reported

    @PrimeVideo absolutely terrible to zoom in slow-mo on Tia’s injury. God awful editing. Do better. Jesus

  • ryanbrashears2
    ryan brashears (@ryanbrashears2) reported

    @PrimeVideo you’re feed sucks for Thursday night football streaming . Have Xfinity . Hulu live no problems .

  • galata2408
    Zeki (@galata2408) reported

    Hey @PrimeVideo when will you fix your broadcast on Apple TV? It’s been messed up every week. Unwatchable. #TNFonPrime

  • andbrnn
    Andrew Brennan (@andbrnn) reported

    I miss the blue line of scrimmage. Fix that @PrimeVideo

  • Sir_Trent9229
    Trent Berry (@Sir_Trent9229) reported

    Miss me with TNF on @PrimeVideo. Video quality is ****. Looks like it’s filmed in 30fps and worst of all I can’t even rewind. Soon we will need @peacock for SNF.

  • stay_inthecut
    T.Will (@stay_inthecut) reported

    Prayers up for Tua ! Y’all terrible for replaying the video over and over @NFL @PrimeVideo

  • FootballCoach92
    BigUgly (@FootballCoach92) reported

    @PrimeVideo garbage stream for this game. I pay for massive bandwidth and never have streaming issues. This game is entirely pixilated. Just terrible and unwatchable.

  • GoneGator66
    Darth Gator (@GoneGator66) reported

    @Jaybur352 @PrimeVideo @nflcommish It’s dumb. Again no problems with anything else. Thankfully the Rams aren’t on TNF … yet.

  • katielh92
    Katie 🐊💙🧡 (@katielh92) reported

    @PrimeVideo fix the quality!!! And it keeps freezing!! #ThursdayNightFootball

  • merrillnaise
    Gary Merrill (@merrillnaise) reported

    @PrimeVideo please fix your issue with @AppleTV. Your app hasn’t launched on mine for 3 weeks!!! @NFL #thursdaynightfail

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