Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
San Jose, CA 7
Chicago, IL 7
Seattle, WA 6
Minneapolis, MN 6
Atlanta, GA 6
Ashburn, VA 5
Bengaluru, KA 5
Houston, TX 5
Portland, OR 4
San Antonio, TX 4
Dallas, TX 4
Wake Forest, NC 4
Salt Lake City, UT 4
Denver, CO 4
Los Angeles, CA 4
Phoenix, AZ 4
Vancouver, BC 4
New York City, NY 4
Las Vegas, NV 4
Indianapolis, IN 4
Melbourne, VIC 4
Mumbai, MH 3
Fort Worth, TX 3
Clinton Corners, NY 3
Chennai, TN 3
San Diego, CA 3
Tampa, FL 3
Frederick, MD 3
Toronto, ON 3
Nashville, TN 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • Kronos831 Victor (@Kronos831) reported

    @NJRaiderG @PrimeVideo Whi knows, but I have noticed that many folks have and are experiencing problems.

  • TDorsey_MU Coach Dorsey (@TDorsey_MU) reported

    This @PrimeVideo #TNFonPrime coverage is awful. Terrible experiment that I’m willing to bet is ruining many fans at home experience.

  • iisdmitch dmitch (@iisdmitch) reported

    @PrimeVideo the NFL stream looks really good but the video freezes every now and again but the audio stays fine. This happens on a wired appletv 4K, and a current Firestick 4K, I do not have the problem on PS5 (wired) though. I have the bandwidth to stream, very disappointing.

  • WiscoMorty G. Morty (@WiscoMorty) reported

    This @PrimeVideo NFL broadcast quality is so **** I swear I just saw Marino get picked off by Ken Riley.

  • LloydVance86 Lloyd (@LloydVance86) reported

    @PrimeVideo can you help with TNF? The stream is absolutely terrible. Constant buffering and the sound goes out. Even with the top of line internet speed.

  • Margarita_Mark Margarita Mark (@Margarita_Mark) reported

    @PrimeVideo Picture quality is pure trash! @NFL Y’all have got to get this fixed! It’s like going back to the 90’s call Google and follow youtubetv plan!

  • ILK16217302 $ILK (@ILK16217302) reported

    @barstoolsports Roger needs to fix this and get @NFL off @PrimeVideo

  • JoeSteelerFan ✨What would Chad Powers do?✨ (@JoeSteelerFan) reported

    @BMBongiorni @PrimeVideo It’s terrible. Prime Video is getting smoked on every social network by viewers

  • naptown1983 Naptown (@naptown1983) reported

    First NFL game watching on Prime and really disappointed with production quality. #PrimeVideo

  • chillip1123 chill (@chillip1123) reported

    @PrimeVideo NFL streaming is awful

  • endangeredManda MANDA 🌈 (@endangeredManda) reported

    Seriously, @PrimeVideo , how is the audio still this terrible?

  • RichardCupitt Richard Cupitt (@RichardCupitt) reported

    NFL on @PrimeVideo - poor quality picture and too much buffering so far.

  • winford_steve SteveWinford (@winford_steve) reported

    @nfl Good work going to @PrimeVideo for Thursday night football. The sreaming is so poor I stop watching. I have ultra fast cable internet and it looks like I'm watching on dial up. Do NOT leave directv for the Sunday Ticket. You'll lose my business.

  • Coreyockk BIG SIX (@Coreyockk) reported

    @PrimeVideo my #TNF broadcast has Been terrible the connection seems week! Y’all gotta do better yo

  • trentmcc Trent M. (@trentmcc) reported

    Anyone else having major video quality issues with @Bengals vs @MiamiDolphins football on @PrimeVideo? I have a 1 GBPS connection so it def isn’t me.

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