Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 11
Chicago, IL 9
Houston, TX 8
Minneapolis, MN 8
Portland, OR 8
San Jose, CA 8
Ashburn, VA 7
New York City, NY 7
Denver, CO 7
Atlanta, GA 7
Indianapolis, IN 6
Birmingham, AL 6
Seattle, WA 6
Los Angeles, CA 5
Sydney, NSW 5
Dallas, TX 5
Omaha, NE 4
Miami, FL 4
San Antonio, TX 4
Milwaukee, WI 4
Las Vegas, NV 4
Orlando, FL 4
Carlsbad, CA 3
Katy, TX 3
Hyderabad, TG 3
St. Louis, MO 3
Paris, Île-de-France 3
Kansas City, MO 3
Saint Paul, MN 3
Queens, NY 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • BigChun40010937 BigChun (@BigChun40010937) reported

    @pips300 @PrimeVideo The people that run this account or work for the video segment of amazon, which has nothing to do with any fulfillment centers, cant help you. Try tweeting at higher-ups that are involved with delivery

  • saurabh_13nov Saurabh Parmar (@saurabh_13nov) reported

    @TataSky @TataSkyBinge I was sold Binge with promise of 3 months of free subscription to Amazon prime but it worked for 1 month and from last 30 days I am complaining but no solution, pls help as @PrimeVideo has confirmed that its Tata sky's problem. Call me 8810524515

  • nazeelshafeeque Nazeel Shafeeque (@nazeelshafeeque) reported

    @amazonIN @PrimeVideo has the worst app experience unable to stream a movie for quiet long time even after re installing the app. This is disgusting @AmazonHelp

  • drmomann Dr.GetVaccinatedNow! (@drmomann) reported

    @avgmedstudent I watched the @PrimeVideo movie Without Remorse and the scene in the hospital is SO awful. Echocardiogram on the screen WITH active flow for no apparent reason and NO where near patient’s chest. Films on wall for no apparent reason. BAD.

  • liamsceltic1993 Liam s (@liamsceltic1993) reported

    Why is my amazon prime saying watch while abroad and I am not abroad now I can't watch anything please help @PrimeVideo @AmazonUK

  • rdjmbx RDJMBX (@rdjmbx) reported

    @PrimeVideo Can you please explain how and why a piece of garbage like “Llamageddon” is worthy of streaming? I know that APV is full of a bunch of terrible stuff that no one else would want, but COME ON! I feel like you owe me an explanation.

  • weesydney Sydney-Milan (@weesydney) reported

    @MaMaCiTa7908 @PrimeVideo Girl they said safe for work 😭😭

  • LilithFair2 Lilith Fair (@LilithFair2) reported

    @PrimeVideo @MakingtheCutTV @AmazonFashion The problem with MTC is that they shoot it in a artsy dark way. Hard to make out any details or No it’sNot enough emphasis on the

  • LifsgdPiscit1 Jennifer Piscitelli (@LifsgdPiscit1) reported

    @PrimeVideo your IT dept needs to fix a bug!! Subtitles keep happening I'm Deutch even though we had it set to English. It's maddening and annoying. It seems to default back on its own and you have Deutch listed first not English. Please fix

  • Franklincon12 ACCOUNT RECOVER💯💻 (@Franklincon12) reported

    @Grooooov_e @PrimeVideo I can to help retrieve your hacked /Suspended/Deactivated/Ban/ Account, Recovery Send me a private message

  • apwillcox Alex Willcox (@apwillcox) reported

    @AmazonHelp @AmazonUK @PrimeVideo Twice in the space of a month, you have closed a ticket for the same problem, without adequate resolution, and with no-one bothering to contact me to check if the problem is solved. How on Earth am I meant to get things fixed when you do this?

  • benstolomyheart Eli (@benstolomyheart) reported

    @PrimeVideo Help amazon prime is a rat 😭

  • ParlettTim Tim Parlett (@ParlettTim) reported

    @VOXI_UK @PrimeVideo @VOXI_UK Is the voxi website is down? I've been trying for an hour from multiple devices and nothing's loading: all the help pages are blank and I can't sign-in ...

  • SteakTy TyBoneSteak (@SteakTy) reported

    @PrimeVideo Wow. You gonna restrict me to SFW after asking a question like that?!? Terrible.

  • Oyeaman2 Oye_aman (@Oyeaman2) reported

    @PrimeVideo dear primeVideo how much time do you take to fix a simple little bug from your app... plz fix that bug. Its so annoying and that bug is described below -: When we start any show or movie it automatically stops.sometimes video and audio is not matching or app crashes

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