Amazon Prime Video Outage Map
The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Amazon Prime Video users affected:
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Phoenix, AZ | 14 |
| Chicago, IL | 10 |
| Houston, TX | 9 |
| Atlanta, GA | 9 |
| Los Angeles, CA | 8 |
| Portland, OR | 8 |
| San Jose, CA | 8 |
| Minneapolis, MN | 7 |
| Seattle, WA | 6 |
| Ashburn, VA | 6 |
| New York City, NY | 6 |
| Denver, CO | 6 |
| Las Vegas, NV | 5 |
| Orlando, FL | 5 |
| Sydney, NSW | 5 |
| Birmingham, AL | 5 |
| Omaha, NE | 4 |
| Miami, FL | 4 |
| Indianapolis, IN | 4 |
| Dallas, TX | 4 |
| Columbus, OH | 3 |
| Austin, TX | 3 |
| Carlsbad, CA | 3 |
| Katy, TX | 3 |
| San Antonio, TX | 3 |
| Hyderabad, TG | 3 |
| St. Louis, MO | 3 |
| Milwaukee, WI | 3 |
| Kansas City, MO | 3 |
| Saint Paul, MN | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Thewhites
(@thewhites903) reported
@mrbrewerr @PrimeVideo Are you watching on Firestick? I just went to settings > display & sounds > display > video resolution. I took it off auto and selected 1080p (or whatever your tv is) but take it off auto. FIXED IT!!! THANK GOD. Their stupid canned message help was worthless but this worked
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30A Blues
(@30ABlues) reported
Hey @NFL @PrimeVideo is your worst broadcast signal. Get them to sort out their 💩📡 #PittsburghSteelers #ClevelandBrowns
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Nathaniel Bower
(@SunzInFour) reported
@Blitz_Burgh @PrimeVideo I genuinely believe the people that complain about prime video have trash internet lol. Not a single issue from beginning to end in either game for me.
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Cory Holland
(@CHolland8776) reported
@NFLonPrime the video quality of the broadcast is horrible. Fix it @PrimeVideo.
-
Jeff
(@sportzdad6421) reported
@NFLonPrime @PrimeVideo Quality of the picture is unwatchable at times!! Bezos can get me a pair of shoes in 2 hours but can’t get a quality picture in my TV!!
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Paul Cunningham
(@PaulC2293) reported
@PrimeVideo if common decency doesn’t compel you to do the right thing you’re an *******!! Saying DeShaun Watson would stop touching masseuses because he’s getting $230 million is one of the worst takes I’ve ever heard!! #primenfl #almichaels
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Andrew Bowman
(@_Coach_Drew_) reported
@PrimeVideo this app is not working for @steelers vs @Browns!!!! Y'all need to get it together please
-
deb coulter
(@debcoulter4) reported
@PrimeVideo awful steaming quality for the game
-
Michael
(@mikemelillo5) reported
@rossparker4 @PrimeVideo Prime not working on Apple th
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G$
(@UncleGMan4) reported
@PrimeVideo NFL is terrible. Laggy. If you’re going to enter yourself into sports, figure it out. Not a single other app or channel is lagging except for #TNF
-
DRINKER OF WATER 💦
(@probablydrinkn) reported
@PrimeVideo @NFL getting a lot of drops in pixel counts through your webrtc stream on a gigabyte connection . It was bad last week too. This is pretty bad but probably bc you’re too lazy to write 10 bit webrtc protocols so your 8 bit currently is your problem.
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Bob Perry | True Horizon
(@True_Horizon) reported
.#ThursdayNightFootball on @PrimeVideo is ridiculously bad. Atrocious picture quality. Audio/video mismatch. It's horrendous.
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Brian Waggle
(@BrianWaggle) reported
@Blitz_Burgh @PrimeVideo No problem watching it on my surface.
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Scooter McGavin
(@ScottMoore1986) reported
@NFLonPrime @PrimeVideo Worst decision the NFL has made to date
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BAM
(@gosman316) reported
The picture quality fit Thursday night football on @PrimeVideo is terrible. Poor video quality and multiple interruptions per play. Horrible way to watch a game