Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 9
San Jose, CA 8
Atlanta, GA 8
Houston, TX 7
Chicago, IL 7
Portland, OR 6
Birmingham, AL 6
Minneapolis, MN 6
New York City, NY 6
Denver, CO 6
Seattle, WA 6
Sydney, NSW 5
Dallas, TX 5
Indianapolis, IN 5
Ashburn, VA 5
Los Angeles, CA 4
Milwaukee, WI 4
Las Vegas, NV 4
Orlando, FL 4
Salt Lake City, UT 4
Omaha, NE 3
St. Louis, MO 3
Paris, Île-de-France 3
Kansas City, MO 3
Saint Paul, MN 3
Queens, NY 3
Mumbai, MH 3
Fort Worth, TX 3
Clinton Corners, NY 3
San Diego, CA 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • jwsherrod John William Sherrod (@jwsherrod) reported from Murfreesboro, Tennessee

    @PythonMafia_ @PrimeVideo Agreed. I’ve never read the Wheel of Time books, but the show was pretty terrible.

  • DMGibson6 D.M. Gibson (@DMGibson6) reported

    @JudahEyes @PrimeVideo He's awful. you have leave the room with your tv for some reason (like cooking in kitchen) & you turn the volume way up so you can follow the game, you won't know what the hell's happening. Kay just talks to his partner like he's on the radio, unless there's a HR. He's garbage.

  • joseph_st_onge Joseph St Onge (@joseph_st_onge) reported

    @PrimeVideo any reason why as an Amazon Prime member, I get the same error message every time I try to watch the Yankees when you do the broadcasts? It says: "Error: game unavailable due to geographical licensing restrictions.” Absolutely terrible product

  • ShabbirSpeaks Shabbir Bandukwala (@ShabbirSpeaks) reported

    @PrimeVideo Hi - Prime videos are not playing anymore - i tried many videos - movies tv shows etc. It always says Video Unavailable. I am playing on my Laptop with the latest Chrome browser - please help. (I am from UAE)

  • JoshDacres The Director (@JoshDacres) reported

    For a platform with such quality content @PrimeVideo really needs to sort out the interface. Hire me and my team and we’ll sort it in 6 months.

  • Plain_Charlie Charlie_Moon (@Plain_Charlie) reported

    @PrimeVideo why is it so hard to change a TFA phone number on my account? Trying to reset just takes me in circles. The contact numbers don't work. And I cant change payment details without changing my nr. #Frustrated

  • rob75070 Rob (@rob75070) reported

    @PrimeVideo As a Vet who worked in this space I can say this was a quality effort and done very well!

  • Imran58413751 Imran (@Imran58413751) reported

    @amazonIN ,@PrimeVideo ,I tried multiple times with different cards to get prime membership but failed. Called many times to your Amazon cc and prime cc but they were failed to solve this issue. Customer care executive behaviour is NOT good. Last order id: 402-7150458-1075522

  • onlyalurker6 Anonymous (@onlyalurker6) reported

    @TerminalListPV @PrimeVideo The lighting is truly awful.

  • chriswow39 Chris unseen (@chriswow39) reported

    @PrimeVideo We are in dire need if anyone reading this can help with anything our cashapp is $chriswow39 anything will help us get something to eat we have nothing and no one God please help us get by send a angel to help hope.

  • the_jayRf Jay (@the_jayRf) reported

    @FANologyPV @PrimeVideo What is there no support from you guys? #primevideo is awful

  • AwesomeAaron81 CenterOfTheUniverse (@AwesomeAaron81) reported

    @PrimeVideo why is it when I start watching @TheBoysTV it skips past episode 2 and goes to 3? Fix it please

  • dgenxali Ali Muhammad (@dgenxali) reported

    @jrees87 @PrimeVideo @LOTRonPrime There's nothing this show can do as terrible as what Jackson did to aragorn and faramir

  • zachrknowles Zach (@zachrknowles) reported from Desenzano del Garda, Lombardia

    @PrimeVideo what's going on? I am in Italy and my prime video will not work.

  • paymeinchicken Rodi Rasko (@paymeinchicken) reported

    @fantasymiscell1 @PrimeVideo Someone didn't watch the show before giving their terrible opinion. Par for the course.

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