Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chicago, IL 9
Phoenix, AZ 9
Minneapolis, MN 8
Portland, OR 8
San Jose, CA 8
Atlanta, GA 8
New York City, NY 7
Denver, CO 7
Houston, TX 7
Indianapolis, IN 6
Birmingham, AL 6
Seattle, WA 6
Sydney, NSW 5
Dallas, TX 5
Ashburn, VA 5
Miami, FL 4
San Antonio, TX 4
Los Angeles, CA 4
Milwaukee, WI 4
Las Vegas, NV 4
Orlando, FL 4
Carlsbad, CA 3
Katy, TX 3
Hyderabad, TG 3
Omaha, NE 3
St. Louis, MO 3
Paris, Île-de-France 3
Kansas City, MO 3
Saint Paul, MN 3
Queens, NY 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • Keithlondon Keithlondon (@Keithlondon) reported

    @AmazonHelp @primevideouk Thanks Jon I appreciate that but maybe best you at least call Naquia in Tech Support Executive Customer Relations Team ASAP. She has the full details but sadly sent me the wrong links. 2 days off work to watch quarter finals but still waiting! Thanks #PrimeVideo

  • Bond_Dave_Bond Bond… Dave Bond (@Bond_Dave_Bond) reported

    @TheOutlawJosie @PrimeVideo What you’re seeing as homophobia is actually called “having good taste”. This **** is obviously complete trash and way over the “like, omg” top. It actually damages the gay community if anything because it makes them look like narcissistic ******* with severe mental problems.

  • thegreatmosey Mosey ☄️ (@thegreatmosey) reported

    @Bosko_DePompo @PrimeVideo I wasn't, I was looking at the same public advert as you were, and responding to your ugly public comment with my public comment. You seem awful defensive for someone who claims they don't care.

  • carowilson83 Caroline Wilson (@carowilson83) reported

    @PrimeVideo Hey @PrimeVideo I’m getting this error message on my firestick in Ireland any chance you can fix it @AmazonHelp #plr_prs_call_failed

  • StainLunar Lunar Stain (@StainLunar) reported

    @PrimeVideo These movies were terrible.

  • CarlaJakola Carla Smith (@CarlaJakola) reported

    @hbomax WTF y’all. Every time I sign in to watch Godzilla v Kong your app crashes. Perhaps @PrimeVideo is better or @hulu Damn sure cheaper

  • ToronjaSnow Lepicia of Argentina I (@ToronjaSnow) reported

    @PrimeVideo hey guys I need help! I can’t log in :(

  • brndnren brandon (@brndnren) reported from Chicago, Illinois

    @PrimeVideo girl WHAT is going on with the streaming quality on your Apple TV app?! The only app that has TERRIBLE quality. No it’s not my internet. About to cancel my subscription. This is so bogus.

  • Keithlondon Keithlondon (@Keithlondon) reported

    @AmazonHelp Hello Brandi. I just sent the details via the link you provided. Please can you get someone on to this urgently? I took the past 2 days off work to watch this & have already been waiting since yesterday! Thanks. #PrimeVideo

  • TheKimbodagr8 Kim Walsh (@TheKimbodagr8) reported

    @PrimeVideo Prodigal Son was cancelled...you could fix that @PrimeVideo #SaveProdigalSon

  • neldonal dav!d 🇫🇲 (@neldonal) reported

    @delafez @Ron68651947 @PrimeVideo Ugh I know exactly what you mean like when there are so many amateur artists trying to push their art work or poetry. Like vast majority are mediocre and that’s fine! Nobody wants to see it and that’s how it should be

  • brndnren brandon (@brndnren) reported

    @talesofaprinny @Xbox @PrimeVideo Everyone having issues with prime video quality being horrendous. Especially roku users

  • 1fayazShaik sleepy (@1fayazShaik) reported

    @PrimeVideo worst service. Paid subscription but video quality is utter worst. Should have watched via other sources. Regretting my choice.

  • Kristoffyeleni1 Kristoffyelenich (@Kristoffyeleni1) reported

    @PrimeVideo Legitimately nobody is gonna be talking about it. Nice waste of money though. The losses will help you avoid taxes.

  • _zachary_tyler Zack Williams (@_zachary_tyler) reported

    @Scottblue151 @PrimeVideo It’s terrible

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