Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 8
Denver, CO 7
Brisbane, QLD 5
Chicago, IL 5
Atlanta, GA 5
Orlando, FL 5
Los Angeles, CA 5
Tampa, FL 4
Dallas, TX 4
Ashburn, VA 4
Seattle, WA 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Buena Park, CA 3
Nottingham, England 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
Minneapolis, MN 3
Phoenix, AZ 3
London, England 3
Marietta, GA 2
Lexington, KY 2
Torrington, CT 2
New Oxford, PA 2
Spokane, WA 2
Jacksonville, FL 2
Austin, TX 2
San Francisco, CA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • bebskisheep bebbs (@bebskisheep) reported

    Highlights Godfrey awesome again. Goal of the game was Richarlison with his upper knee from one inch - Ally McCoist couldn’t shut up about it - ‘Absolute Quality’ @PrimeVideo

  • julesefc jules (@julesefc) reported from Bromley, England

    Why is the picture quality so bad @PrimeVideo #EVEMCI

  • josemonkey JoseMonkey (@josemonkey) reported

    Looks like @PrimeVideo on @Roku is having issues this evening. I see others tweeting about it also. (Amazon support, don’t @ me with a link to “troubleshooting” and telling me to check my network settings or “sign out and back in” - just go fix it.)

  • rschmot Buddy (@rschmot) reported

    @PrimeVideo For some reason my Prime Video on my TV doesn't work. I've deleted the TV app and reinstalled it and still I get nothing when I try to play a show. Can you help?

  • StooCrock Stuart Crocker (@StooCrock) reported

    @PrimeVideo streaming performance of the #EVEMCI game has been dreadful on 2 platforms, iOS and Sky. Despite a fibre connection there’s been non-stop buffering for the last 10mins of the 2nd half on the Sky box and all around dreadful picture quality on the iPhone. Disappointed.

  • manarealdondada MTU WA NDUTHI (@manarealdondada) reported

    @PrimeVideo My firestick entered a permanent bootloop please help.

  • LukeTheDrifte19 LukeTheDrifter (@LukeTheDrifte19) reported

    @InsiderFood @PrimeVideo Is pizza broken? Can we not eat it like God intended and not some hipster abomination?

  • GunnerTalker Ryan Gunner (@GunnerTalker) reported

    @primevideosport @PrimeVideo your sporting streams are soo awful for a company like Amazon

  • AdamBridges79 Adam Bridges (@AdamBridges79) reported

    @PrimeVideo signed in and out various times and still when I click on the item I want to watch it takes me back to the Roku menu screen.nothing but problems with prime video.

  • Darwiniancat Simoncine (@Darwiniancat) reported

    @NicoRizo @THR @PrimeVideo Yeah let's target Malia Obama, who surely doesn't work hard and definitely doesn't have any talent - because of who her parents are. Get a grip.

  • BugraCuhaci Bugra Cuhaci (@BugraCuhaci) reported

    American Gods - Season 2 Episode 2 is not working on PrimeVideo. Can you fix it? Other episodes are working fine. @AmazonHelp

  • liz300911 Mr robot (@liz300911) reported

    @AmazonHelp @daisyjetsfoeva @AmazonHelp Also si happenig to me and the primevideo app no roku can You Also help me???

  • ThomasSheehan2 Ts (@ThomasSheehan2) reported

    @AmazonHelp @PrimeVideo any reason Amazon video app won’t work on Roku right now?

  • MikeTheAverage1 MikeTheAverageDad (@MikeTheAverage1) reported

    @DEADLINE @PrimeVideo Worst Mother Abigail EVER

  • cinbassdroper Cinbassdroper (@cinbassdroper) reported

    @PrimeVideo When are you going to finally fix the issue with subtitles flipping on automatically even in scenes when the show or film already has baked in subtitles?

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