Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chicago, IL 13
Sydney, NSW 9
Montréal, QC 8
London, England 6
Seattle, WA 6
Bogotá, Distrito Capital de Bogotá 6
Mumbai, MH 6
Los Angeles, CA 5
Delhi, NCT 5
Phoenix, AZ 5
Stoke-on-Trent, England 4
Hyderabad, TG 4
Melbourne, VIC 4
Dallas, TX 4
Ottawa, ON 3
Ahmedabad, GJ 3
Madrid, Comunidad de Madrid 3
Edinburgh, Scotland 3
Liverpool, England 3
Leeds, England 3
Gurgaon, HR 3
Reading, England 3
Jacksonville, FL 3
Auckland, Auckland 3
Pretoria, Gauteng 3
Kolkata, WB 3
Edmonton, AB 3
Manchester, England 3
Mesa, AZ 2
Washington, D.C., DC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • MateerPaul Paul Mateer (@MateerPaul) reported

    @PrimeVideo @SAghdashloo I love this, but my problem isn't falling asleep. Quite the opposite, I can fall asleep just about anywhere - my wife says I could sleep on a clothes line. What I need is another video where Shohreh/Chrisjen tears strips off me and then reminds me to watch the next episode!

  • suzannecutler10 Suzanne Cutler (@suzannecutler10) reported

    @djdnice @kerrywashington @PrimeVideo #ParentalAlienation is a hate crime. It is severe child abuse. Abusive litigation is a form of domestic violence. Keeping a small child from a fit and loving parent is cruel and inhumane. #AvaBenincasa Please help!

  • AfricanKhaIeesi Amina⁷ (@AfricanKhaIeesi) reported

    Please fix this ugly interface I’m begging. It shouldn’t be this annoying to rewind or forward. @PrimeVideo

  • SHARKSURVIVOR1 Micki #JerichoVictory 🇺🇸🇺🇸🇺🇸 (@SHARKSURVIVOR1) reported

    @PrimeVideo SUCKS. Our internet download speed is over 30 MPs, @netflix works GREAT no issues, but Prime just grinds and grinds and grinds. WTH?

  • keet_mcgahn HTrain3000 (@keet_mcgahn) reported

    Every app should have @PrimeVideo Amazon Prime's X-ray feature. I have prosopagnosia and I can't recognise people. EVER. Help me @netflix and @StanAustralia

  • seriousstats Thom Baguley (@seriousstats) reported

    Why is @PrimeVideo promoting the work of anti-semitic conspiracy theorist David Icke to me?

  • TDrobota TDrobota (@TDrobota) reported

    @PrimeVideo my account is blocked and I need some assistance. Calling you is not working :) @AmazonHelp

  • awhbcaw awhbcaw (@awhbcaw) reported

    @PrimeVideo Despite being advertised as having both English and Japanese audio language available, “Weathering With You” is only available to be played in English when I try and watch it on Xbox. It works fine on PC. Please fix.

  • cantalpii cantalpii (@cantalpii) reported

    .@PrimeVideo #theexpanse season 5 is so dark. Had this problem with HDR shows on Amazon before. Is there a standard version?

  • KodiakActual KUZ (@KodiakActual) reported

    Terrible.... literally terrible.... #HunterHunter is the most predictable movie in the history of cinema! Is it possible to get my money from @PrimeVideo back?!!!

  • Pollys_Revenge Pollys_Revenge (@Pollys_Revenge) reported

    @PrimeVideo @primevideosport Is there a way to fix the brightness of a video? Several different shows/movies have been barely watchable because they are so dark. Its only on my phone tho, works fine on PC or TV. Brightness settings for my phone, even when at full, do not help

  • KEITHYEO YEO (@KEITHYEO) reported

    @IMOBAZCBATV @PrimeVideo @LUFC Sullivan was awful wasnt he

  • Chan_Tribbiani ' (@Chan_Tribbiani) reported

    Prime Video for Windows is the worst application ever. It is full of bugs and glitches. My PC has started giving me troubles after I installed it. Do something @PrimeVideo @PrimeVideoIN @AmazonHelp

  • thedougstar Douglas Mcgill (@thedougstar) reported

    @ScotRail @NetflixUK @PrimeVideo Worst Star Trek Ever. Seaon 1/2 good Seaon 3 unbearable. First Ever Trek I've stopped watching.

  • GorbachevTrev Trev Gorbachev (@GorbachevTrev) reported

    @Netflix, following your price increase announcement (that too sent early in the morning... Who does that?!?) I'll be quitting Netflix in favour of @PrimeVideo Your price increases are too frequent, and frankly, not worth the trouble.

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