Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Errors (48%)
• Website Down (33%)
• Sign in (19%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Shrewsbury	Website Down	6 minutes ago
Houston	Website Down	4 hours ago
Manchester	Sign in	6 hours ago
Simpsonville	Website Down	10 hours ago
Dallas	Website Down	1 day ago
New York City	Website Down	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CL (@Ceewax) reported 2 minutes ago

  @Geniustechw Stop playing! $5000.00 I have no problem finding a date that is an Amazon in statue.

• 
  Karan Bhardwaj (@BornOfWeb) reported 3 minutes ago

  @AmazonHelp I need human assistance. One product was supposed to be returned as it came broken in pieces and had to be replaced. The update shows the broken item has been picked up and new item has been delivered. Neither of it happened. Raise the query in the app 2 days ago. No action.

• 
  GucciBro (@GucciBro90) reported 3 minutes ago

  @AmazonHelp @midnightrn4eva FIX YOUR **** IDIOTS

• 
  Áron Szabó (@ronSzab9) reported 5 minutes ago

  @myonlinetrust We can shut down Amazon: the idea is that the AI manoeuvres into a situation where we can no longer shut it down, before we notice. It gets a loyal country, it persuades most people, it suddenly kills everyone but maintainers, etc. It's a hard but solvable problem.

• 
  Kai - Briefing Block (@briefing_block_) reported 11 minutes ago

  $AMZN - Amazon wants the AWS multiple. FedEx wants the market to remember physics. On May 4, Amazon opened Amazon Supply Chain Services to businesses outside its seller base, offering freight, distribution, fulfillment, and parcel shipping across multiple industries. Amazon even leaned into the comparison, framing supply chain services as another case of internal infrastructure being turned into an external platform. That framing hit exactly where it was supposed to hit. FedEx and UPS both fell more than 9% after the announcement, because investors immediately extrapolated the AWS playbook into logistics. Internal Amazon capability becomes external product. External product becomes platform. Platform becomes category killer. Clean story. Maybe too clean. Logistics is not cloud. Cloud scales through software, abstraction, utilization, and data-center economics. Logistics scales through planes, trucks, drivers, warehouses, customs, service density, pickup reliability, and ugly physical execution. That difference matters. The AWS analogy gives Amazon credit for a margin profile and speed of scale that may not translate cleanly into a business where every incremental shipment still has real-world friction attached. FedEx CEO Raj Subramaniam’s pushback is not that Amazon lacks scale. His argument is that Amazon’s launch is closer to a third-party logistics offer than a direct replacement for FedEx’s global end-to-end network. That is a real distinction. Amazon can be dangerous in fulfillment, inventory positioning, parcel shipping, and merchant supply-chain services. But FedEx’s core value is still the ability to pick up in one part of the world and move it to another in days through an integrated global network. That is not a press release moat. It is a decades-built operating system. The market reaction was too binary. Barclays calling Amazon’s move “more noise than risk” is not crazy, especially if this is mostly a commercialization of logistics capabilities Amazon already had. Still, I would not dismiss it. Amazon does not need to kill FedEx to pressure the stock. It only needs to skim growth, compress pricing, and make investors question where future parcel and B2B logistics margins settle. That is the real risk. Not instant AWS-style dominance. A slow mix shift where the easiest, densest, most standardized shipping flows become more contestable. Bottom line: this is not “Amazon becomes FedEx.” It is “Amazon forces the market to reprice what FedEx’s moat is actually worth.”

• 
  Madhur Yadav (@Madhur_Yadav) reported 11 minutes ago

  The 3 seller strategies that are now broken: 1/Fake sale pricing: Amazon now shows 12 months of price history on every product. Your "30% off" that was never 30% off? Buyers will see it instantly. 2/ Keyword-stuffed listings: Alexa answers questions BEFORE showing listings now. "What's good skincare for men?" → AI overview → product picks If the AI doesn't recommend you, you don't exist for that query. No keyword rank can fix that. 3/ Undifferentiated private label: AI comparison now works with ONE tap. Buyer selects 3 similar products → AI compares features, price, reviews side by side. If your product is a commodity, the cheapest one wins every time. No copywriting saves you.

• 
  Mrinalini Purkayastha (@purkayastham) reported 13 minutes ago

  @amazonIN @amazon You've disabled any means of speaking to a human for issues with orders or returns! How does one get help when your AI powered bots are not equipped to capture basic customer nuances? For a company that claims customer obsession this is very disappointing

• 
  Shah (@shahnawab) reported 18 minutes ago

  @amazonIN @AmazonHelp Subject: Legal Complaint Regarding Misleading Medicine Listing, Health Risk, and Denial of Refund/Replacement Dear Amazon Team, I am writing to raise a formal legal and consumer complaint regarding a misleading medicine listing and Amazon India’s refusal to provide refund/replacement despite delivery of a materially different product than the one advertised. Order Details: Order Number: 407-3793280-3209948 Order Date: 12 May 2026 Medicine Ordered: Gibtulio 25 mg (Empagliflozin Tablets 25 mg) The product image displayed on Amazon clearly showed a Germany-manufactured version marketed by Lupin. However, after placing the order, I received a locally manufactured Indian version produced by Lupin instead of the medicine representation shown in the listing. This difference is medically significant and has directly affected my mother’s health. My 78 years old mother has previously tolerated the Germany-manufactured version properly without severe adverse reactions. However, after consuming the locally manufactured Indian version supplied through Amazon, she developed severe fungal infections, hives (urticaria), allergic skin reactions, itching, and significant discomfort. Although the active ingredient (Empagliflozin 25 mg) may appear similar, medicines can still differ substantially due to: • inactive ingredients/excipients • coating materials • coloring agents • fillers and binders • manufacturing standards and formulation differences • dissolution and absorption characteristics Different formulations can affect patients differently, especially sensitive individuals. In my mother’s case, the Germany-manufactured medicine was tolerated, whereas the Indian-manufactured version caused serious allergic-type and fungal reactions. Amazon’s listing therefore became medically misleading because the displayed product image materially influenced the purchasing decision and patient safety considerations. Despite this discrepancy between the advertised and delivered product, Amazon denied return/replacement/refund support. This amounts to: 1. Misrepresentation of product listing 2. Delivery of a materially different medicine than advertised 3. Deficiency in consumer service 4. Unfair trade practice and misleading representation affecting consumer health and safety I therefore demand the following immediately: 1. Full refund OR replacement with the exact Germany-manufactured product shown in the listing 2. Investigation into misleading medicine images and descriptions displayed on Amazon India 3. Written clarification regarding why a different manufacturing source was supplied despite contrary listing representation 4. Assurance that medically sensitive pharmaceutical products are accurately represented to consumers Please treat this as a formal legal consumer complaint. In the event of failure to resolve this matter promptly, I reserve the right to escalate the issue before the Consumer Disputes Redressal Commission, National Consumer Helpline, and other legal authorities under applicable consumer protection laws. Kindly resolve this matter urgently.

• 
  subhakar pilli (@pilli_subhakar) reported 18 minutes ago

  I have already shared the details through DM/email. The issue is still unresolved. Wrong product delivered instead of SMK helmet ordered, return approved, but pickup gets auto-cancelled repeatedly without my consent.Please arrange immediate pickup and refund@amazonIN @AmazonHelp

• 
  N’yog The Eldritch Gentleman ✞ ☩ (@Ny0gSothep) reported 21 minutes ago

  @MischiefMach @eStream_ @johnlovell275 Looks like you’re using Zoho for your CMS. Unfortunately that is a platform I’m not familiar with. The GoDaddy name-servers you’re using should be relatively fast. So that shouldn’t be the issue. But Amazon is the host…. That might be the issue. You wouldn’t believe how many companies supplement their infrastructure with Amazon because is cheaper. As a consequence there are sometimes delays, and heaven forbid if there is a blackout you’ll very quickly find out who’s cutting corners.

• 
  Kersty (@TagaRetiro) reported 23 minutes ago

  hi @amazon I'm a frequent shopper from the Philippines and I noticed that there seems to be an issue with your "FREE Shipping to Philippines when you spend over $49.00 on eligible items" promo. Items tagged free shipping in the description are not eligible upon checkout.

• 
  Nae Nae 🍣 (@NyeNye2020) reported 24 minutes ago

  fix your ******* video player before i pirate The Boys @amazon

• 
  imtiyaz (@imtiyaz98110809) reported 24 minutes ago

  @AmazonHelp I have sent message with full details of issue please check

• 
  SHARAD GOYAL (@sharadgo646) reported 32 minutes ago

  @KCP_India hi. I purchased soap dispenser from Amazon in April. One is working fine, another is not working properly. I have called your toll free number many times, but no one is picking up phone. Few days back Ms Yogita 9371089242 picked up and said a local vendor will visit

• 
  Daniel Carey (@CustortroyCarey) reported 33 minutes ago

  @amazon @amazonIN 15hys have past yet you messaged me to say someone will call in 6-12hrs. Your services are diabolical and terrible for business

• 
  Hoozbad (@Hoozbad) reported 38 minutes ago

  @adcock_brett Why don’t you use slow mentally retarded people to do this for cheaper like Amazon does? They he robot is to smart for this.

• 
  Scott (@zebra3V1) reported 39 minutes ago

  @gzchef @amazon Miss your restaurant down the block in Greenwich.

• 
  SammyDo (@SammyDo32) reported 40 minutes ago

  @adulpanget @visakanv From your AI slopsummary "most full-length novels are over 120 pages" Solo Leveling Volume 1 (novel) has 322 pages on Amazon And the Solo Leveling 8 volume book set has 2512 pages on Amazon Not sure who is doubling down on what

• 
  محمد شاداب Mohd Shadab (@Shadshaikh10) reported 41 minutes ago

  @AmazonHelp Thank you for the response I have checked my inbox and shared all required details already Kindly resolve the issue as soon as possible because I have been facing this problem for around 20 days now The AC stopped cooling within just 5 days of installation and proper vacuuming was not done during installation I hope Carrier will now provide a permanent solution without further delay

• 
  Amul Sul (@amulsul) reported 47 minutes ago

  @Flipkart Your support system is a total joke and a waste of money. Your agents do nothing but spam copy-pasted replies while ignoring the actual problem. And you honestly think you're going to beat Amazon in this race? With this level of service, you aren't even in the running

• 
  Steven Martin🖤🤍 (@Stevemcstacy) reported 48 minutes ago

  @____FeNny____ @AmazonHelp They don't gonna fix it and leave it use iptv setup on your tv I've purchased last week and last night all streams are much smoother in 4k quality that one is better than my previous one.. Must try he's provid free trial too.@_Adam645

• 
  shelly (@shellyispretty) reported 48 minutes ago

  Fix your **** Amazon. I’m trying to watch my show on there and I can’t watch

• 
  Anish 🪫 (@AnishP144) reported 51 minutes ago

  $EOSE Amazon might be reluctant to deal with EOS as its small company with an unproven product at scale and may not want to take the time in evaluating tech and insurance. They will soon be able to work with Frontier Power USA and they will take care of the complete battery solution from permitting, financing, interconnect, addressing problems, insurance and maintenance etc.

• 
  Cosmic Raven (@RavenOfSpace) reported 51 minutes ago

  LinkedIn being broken is the least surprising news. The layoff pattern: Amazon 30k, Oracle 30k, Microsoft 10k, all converting to contractor models. Risk transfer, not optimization. Senior folks with options are already looking elsewhere.

• 
  Pushpak Mohley (@pushpakmohley23) reported 51 minutes ago

  @amazon I have called your customer service twice over two days trying to use my reward points to shop. I have been given assurances that I should wait for 24 hours after my 1st call and 2 hours after my second call before trying again. Unfortunately issue is still not resolved

• 
  chakradhar (@ChakradarKolli) reported 52 minutes ago

  @amazon shut down your service first, worst delivery system I am suffering alot from your delivery agents .

• 
  Holden Caulfield was right (@burby_geek) reported 54 minutes ago

  @SpeakerMenin @NYCCouncil i know amazon had their test stores, but how would this even work? three people grab pineapples within a few minutes. how would it know how much to charge each person? possible in theory but in real time it's prone to errors

• 
  Heath Veuleman (@HeathVeuleman) reported 55 minutes ago

  Are you trapped by a broken health system? Feel powerless against the machine? The man got you down? Look at @mcuban - he took on Big Pharma, Walmart & Amazon with Cost Plus Drugs. He’s winning. Look at @ryancohen - battling Wall Street shorts & bloated consultants at GameStop. Winning. Look at @marcuslemonis - grabbed a hollowed-out Bed Bath & Beyond and is fighting the professional management class. Winning. Winners win. Quitters quit. And the flat-front complainers who ***** about everything and never do anything? They’ll never even try. Don’t be a flat-front Ken doll. Carpe.

• 
  Kersty (@TagaRetiro) reported 58 minutes ago

  @AmazonHelp not an isolated case btw. collectors from my hobby group who regularly preorder stuff from Amazon are also encountering the same thing, so this might be a site issue.

• 
  RAVI GOSWAMI (@ravigoswami3271) reported 59 minutes ago

  @AmazonHelp @ajassy some delivery boys are not taking their work seriously Customers wait for days and then orders get canceled Appreciate the employees who work honestly and improve the overall system because if problems are not fixed on time it does not take long for any company to godown