Is Amazon down?

Amazon ( is the world’s largest online retailer and a prominent cloud services provider. Originally a book seller but has expanded to sell a wide variety of consumer goods and digital media as well as its own electronic devices.

 Some problems detected at Amazon

Amazon problems in the last 24 hours

Amazon Outage Chart

January 20: Problems at Amazon

Amazon is having issues since 02:00 AM AEST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Website Down (37.25%)
  • Sign in (34.64%)
  • Errors (28.10%)

Amazon Outage Map

The most recent outage reports and issues originated from:

Amazon Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:
  • chrisblore1 Chris Blore (@chrisblore1) reported

    @otorhinosaurus @rosieconnell This is us as well. We bought a new fancy pants tv, then use our prime membership for amazon tv, and iplayer/4OD/itv player the rest. Chuck a hard drive on the side & record/pause tv too. WiFi only 30MBps but don’t have problems streaming. Previously a slave to Sky; now free.

  • Duck__Whisperer Matt Owen (@Duck__Whisperer) reported

    @AmazonHelp for a few days now I’ve been unable to use Prime Video on my Xbox One, it’ll sit on the app’s “Prime Video” boot screen for around 1 min then an error message will pop up saying that the service isn’t working properly then close. I’ve reinstalled same issue.

  • TadhghBOC Tadhgh BOC (@TadhghBOC) reported

    @SonosSupport Having the same Sonos Beam issues as many others. @AmazonHelp weren't able to help at all. Alexa simply refuses to find/discover the device.

  • LesProctor Les Proctor 🇺🇸 (@LesProctor) reported

    @Cordicon Systematically being dismantled. Snow White 7 Satellites and Computers shut down August 30, 2018. They were source of Amazon WaPo C_A "intelligence". Revoking security clearances, a formality. That's an example of Thor's hammer falling right there!

  • GuptaCmagupta akanksha gupta (@GuptaCmagupta) reported

    @BSNLCorporate @BSNL_UKD am facing problems while registering for amazon prime free 1 year subscription as per your new offer for postpaid numbers. My monthly plan is above 749 also. Doesn't got reply even after many mails.

  • A_Borrino Anthony Borrino (@A_Borrino) reported

    @AmazonHelp Not as of yet thought could resolve on here, I’ve had echo for ages I lost the app in error and now it’s saying my number is registered against another device

  • deamberdona2t Dee doubledeamber (@deamberdona2t) reported

    @AmazonHelp I'm horribly disappointed. Wasted 3.5 hours today alone. Really hoping you can fix this

  • KlTAKI izzy ☆ (@KlTAKI) reported

    omg me and this lady at amazon are having so many issues communicating she just keeps cutting me off andim like H

  • SpillMyTincture CynicalVampire (@SpillMyTincture) reported

    @EWErickson @amazon has gotten horrible. I never used to have problems, now it is commonplace. It's like 2nd graders are packing the boxes now. Their customer "service" has also devolved into status quo "don't give a shit." I'm *this* close to telling them to gft.

  • FemDomRelations FemDom Relationships (@FemDomRelations) reported

    @sardax I don't know if you are aware or not that my Dear Wife Mistress Benay Passed away tragically a few months ago. If you look at her Twitter Page @MistressBenay (which so have not taken down yet), you will see that she was the Top Selling ****** Author on Amazon.

  • ovolucasxo Lucas (@ovolucasxo) reported

    @AmazonHelp I want my package to come today I didn’t sign up for shipping later than today. I needed that item for today, relying on amazon prime but I was let down again.

  • blastkat Ana (@blastkat) reported

    @GiftCardSweeps Amazon - always looking at Amazon... It might be a problem...

  • Avaerice Avaerice (@Avaerice) reported

    @LeorinaOCE I did that last night. I went to bed, aka laid down. Then I went on amazon and shopped.

  • aioservers aiobotservers (@aioservers) reported

    When running on am Amazon or GCP server that gets "1ms" to the footsite, this is actually the reverse of what you want, for geographical and latency reasons. GCP / AWS Servers are 3 miles away from your proxy servers. So bots running on GCP / AWS have to travel 3 + 3 miles = 6.

  • maximweinstein Maxim Weinstein (@maximweinstein) reported

    @verizonfios @PrimeVideo I can't download Amazon video to my Kindle Fire via FiOS, but I can via VPN. Suggests a problem at the interface of your two networks.

  • pauljturner1966 TURNER (@pauljturner1966) reported

    @NME It's important that HMV survive. Without music shops like @hmvtweets @RoughTrade @PiccadillyRecs Amazon will have a monolopy which would be terrible for the customer.

  • BlackRavenWear Black Raven (@BlackRavenWear) reported

    @AmazonHelp They are inept in providing any resolution. You can go look at the broken promises over and over in the case logs. I'm done arguing with Amazon; i'm considering small claims court to recover damages caused by Amazon's inaction to resolve issues. Black Raven Apparel LLC

  • alisdairchalmer alisdairchalmers (@alisdairchalmer) reported

    @Hermesparcels @AmazonHelp I'm still waiting for a parcel delivery. From monday 14th January. Amazon says on order hermes couldn't deliver so returning to the seller. Tracking on hermes website says still waiting to receive. I've raised issue with Amazon to no avail.

  • osnapitzhan_ Hannah (@osnapitzhan_) reported from Cincinnati, Ohio

    amazon really took upt from me for no reason and cancelled out my pto so now my upt bank is negative. luckily i have screenshots and will argue them up and down if they try to terminate me. i am not the one!!!

  • goddesstrae valiz secured (@goddesstrae) reported

    Not wasting money on some airpods lol. Amazon has knockoff ones for like $20 never had an issue.

  • PeterLucier Pete Lucier (@PeterLucier) reported

    [putting my sack race materials, and the tug-of-war kit I bought off amazon all back into my seabag, hastily and angrily] look Staff Sergeant, respectfully, all I'm saying is maybe you shouldn't call it "field day" because people will get the wrong idea and this is a big let down

  • halesbeddy Hayley (@halesbeddy) reported

    Bring on Monday!! I have a delivery of books coming 🙌 @amazon don't let me down 🤗🙂

  • phillamorgan philla morgan (@phillamorgan) reported

    So you want start selling stuff online you get a product down to £2.85 which will give you a small profit of £1 because I'm not greedy, thinking you have beat any price on the internet then you check #Amazon and they have got it down to £2.74 no wonder all the shops are shutting

  • ffparamedic114 Erica Wood (@ffparamedic114) reported

    @PFDSullivan @amazon I’ve bought a few pairs of sneakers. No issues

  • shakiraarosado shakira (@shakiraarosado) reported

    @AmazonHelp your customer service is really terrible why do i keep paying for prime

  • boss_amith Amith (@boss_amith) reported

    2: I successfully sold 4 products. I wasn't using their warehouses to store my items. Amazon FBA was out of the question because I had just signed up for experience . The problem with not being a "Amazon FBA seller" is that your pickup schedules can vary.

  • ENBirnbaum Esther Birnbaum (@ENBirnbaum) reported

    @AmazonHelp @amazon @amazonhelp after answering the same question multiple times, you still have not offered me any solution to my problem. With this type of customer service I am now considering canceling my Amazon Prime membership.

  • center_cloud Center Cloud (@center_cloud) reported

    Amazon Web Services Expands Cloud Server Compute Options - #data_center

  • 2muchunity Nick (@2muchunity) reported

    Amazon prime has ruined mail for everyone, an item taking 5 days to get from the east coast to California is now “slow shipping” to people

  • prshan10 Shan (@prshan10) reported

    @AmazonHelp Nope, the other applications like gmail with OTP works fine. Actually if I logout and login without closing the brot, it does prompting the OTP.

  • MUFC_Raw MUFC_Raw👹🤬😡😠🙁🤨🙂😃😍 (@MUFC_Raw) reported

    If @PrimeVideo are going to recommend films, I recommend they put them in their own film library rather than ask me to pay rental. Prime really is a terrible video streaming service, lucky for them I buy a lot of shit off @amazon #ripoff

  • JoeSiegler jᎾᎬ sᎥᎬᎶᏞᎬᏒ (@JoeSiegler) reported

    @AmazonHelp I'm aware of ESP. That's part of the problem. It's not exactly perfect. The speakers are almost exactly the same distance from me. I issue commands from my desk chair in the office, and the one that replies is not consistent. Sometimes response is in front of me, sometimes not.

  • retailbird Stephen Sparrow (@retailbird) reported

    if you can't keep up with Amazon, how do you at least keep ahead of your competition. Hoping the problem will go away isn't one of the options for #retail.

  • MyLuckIsTopTier (@MyLuckIsTopTier) reported

    @NoahJ456 Goes from house burned down to spending mad bank on Amazon lol jk love you my dude

  • Renexfl Renex Flereme (@Renexfl) reported

    @ryanfoland @uprightgo I sell the best one but amazon blocked my product for problems that i try to understand right now. So try this one, after i will offer you one for free!

  • RadiantNats Natalie Ayers (@RadiantNats) reported

    @amazon I repeat, your buyer/seller messaging does NOT work and is causing us issues!!! Your canned and basic script reading pathetic CS is NOT understanding the issue we face. It's ashame a company can produce so much profit, but can't figure out basic CS and communication.

  • deamberdona2t Dee doubledeamber (@deamberdona2t) reported

    @AmazonHelp it's very frustrating we've been trying for weeks to get a resolution to our problem. we have an account connected to a deactivated email account. All we want to do is transfer the moviea he paid for to the new account he opened when he lost access to the original

  • varunbondada varun (@varunbondada) reported

    @JeffBezos @amazon @amazonIN @AmazonHelp fraud by Amazon in terms of order price in payment gateway. Email sent to CC team (sub - price change issue no help from CC team) explained in detail. Order ID 171-8537251-6531514

  • RadiantNats Natalie Ayers (@RadiantNats) reported

    @amazon Fed up Amazon! Out of the last several buyers with orders issues, I've attempted to write them several times with NO response. I went to contact Amazon about contacting buyer and they give me a auto warning feedback removal, even though not a single word mentioned said so

  • KanuHearMe Jack Rackham (@KanuHearMe) reported

    @amazon I got an issue with an order. How do I email you guys.

  • Debabra21863049 Debabrata Roy (@Debabra21863049) reported

    @AmazonHelp M using the app. The issue is with 8gb version

  • RadiantNats Natalie Ayers (@RadiantNats) reported

    @amazon Negative feedback and A-Z claims still getting filed for lack of communication between buyer and seller due to faulty message center. Your site is broken! Fix it

  • Koudoawaia Koudoawaia Vortex (@Koudoawaia) reported

    *wrenches self away from Amazon* Way too many Disney shirts I'm tempted by on there. Sent myself down this wormhole by looking for the Lion King shirt I have on there to show someone.

  • Azekthi Alban Zekthi (@Azekthi) reported

    @AcesOfAces1 @Ace_Combat_Fan @kazutoki @BandaiNamcoUS @amazon Amazon: Contact customer support, they're already aware of the issue. @BandaiNamcoUS: Their support email doesn't work on weekends. Wait until Tuesday, because tomorrow is a national holiday.

  • deamberdona2t Dee doubledeamber (@deamberdona2t) reported

    So disappointed in @amazon for weeks we have been trying to access an account but the email associated with it was deactivated and the phone number changed. No one at @AmazonHelp has been able to resolve the issue.We have been on hold for hrs today alone. We just want his movies

  • jhopbii Kaeden loves Thi & Emma | 📌: GA + RT DEAL (@jhopbii) reported

    Since I had to cancel my international RT deals because of shipping issues, I have free spots for deals, I'm going to take 3. Comment what you want (price limit is £4 including shipping and it must be from Amazon) and I might choose you for an offer. ♡ UK ONLY! #JhopbiiRTdeals

  • candicetodd candicetodd (@candicetodd) reported

    @EWErickson Been having quite a few Amazon delivery issues lately.

  • emmalouise09 Emma (@emmalouise09) reported

    @AmazonHelp Last weekend we had the same issue and the lady on the phone said she would call the driver to return the parcel to us and call us back to confirm - she never called back and the parcel appeared 3 days later on a neighbours doorstep. Why pay for prime if your drivers are so bad

  • AmarRenee Balenciaga Bank Bandit 🥳 (@AmarRenee) reported

    I’m trying to renew amazon prime but it’s not working 😠

  • GabyCub Gaby (@GabyCub) reported

    Amazon is so dangerous for me. I used to hate it now I’m buying stuff everyday. 😣 I have a problem.

  • LifeHacks247 Life Hacks (@LifeHacks247) reported

    If you buy something on Amazon and the price goes down within 30 days, you can email them and they will refund how much the price went down.

  • PatWilsonInfo Pat Wilson (@PatWilsonInfo) reported

    Gotta love-hate-hate-like relationship with @amazon Prime. Love the service, hate the fake free 2day delivery, hate having to call to get #AmazonPrime to fess up and fix it, like that so far they do. If they stop fixing it I'll cancel. @JeffBezos #shoppingstar #Amazon

  • jakewalker Jake Walker (@jakewalker) reported from Mount Hope, Massachusetts

    @morisy The Amazon Basics one is fine if you just need something small that would slow someone down… doesn’t bolt down or anything and can be picked up and moved.

  • jasonbarone Jason Barone (@jasonbarone) reported

    @AmazonHelp This isn’t a connection issue, it’s a technical bug, and it’s impossible to get you to route this to the right team to fix it.

  • SlothyVlogs David Stratton (Slothy) (@SlothyVlogs) reported

    @ClubPBE Still has that sound issue when you move the handle... Ands it and the 7 is only £340 on Amazon... that’s a decent price

  • jasonbarone Jason Barone (@jasonbarone) reported

    @AmazonHelp The website is broken on my account. Support tells me use the website to contact support, register a new account, etc. The website does not work.

  • jasonbarone Jason Barone (@jasonbarone) reported

    @AmazonHelp Your response here is literally my issue. You keep telling to go to links that do not work if I’m logged in. The website is broken and says “Not Authorized.” Filling out the form resulting in Seller support telling me to create a new account using links from the same website.

  • Turbayveronica Veronica Turbay DC (@Turbayveronica) reported from Washington, D.C., District of Columbia

    @AudreyHeartXO just make SURE you have a locker box, or a different address (or po box) in a different zip code-city you live. (for more discretion & confidentiality). I been using amazon (combined with DC) and NEVER had issues with amazon

  • Cloud_Newsman Cloud Newsman (@Cloud_Newsman) reported

    ECS Joins Amazon Web Services in Launch of Amazon FSx for Windows File Server - #cloud #cloud

  • RAFTERS88 Jon D. (@RAFTERS88) reported

    @JoeyMurr You can probably get a used one for cheap on Amazon. A Felger wipe down and good as new!

Amazon Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1055
  • 1060
  • 2063
  • 4601
  • 4601
  • 5229
  • 5701
  • 7017
  • 7135
  • 7235
  • 7280
  • 7304
  • 9068
  • 9353
  • a network error has occurred
  • amzp-4
  • amzp-60
  • amzp-9
  • ap3011
  • app store error
  • at1002
  • delivery error
  • download error
  • drm error
  • drm error 3307
  • error displaying orders
  • error occurred while purchasing
  • exception 117
  • exception 119
  • exception 49
  • gift card balance error
  • kindle boot error 200
  • kindle critical battery error
  • kindle empty battery error
  • prime playback error