Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Website Down (45%)
• Errors (32%)
• Sign in (24%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Website Down	1 day ago
Guadalajara	Errors	2 days ago
New York City	Website Down	2 days ago
Pozza di Fassa	Website Down	2 days ago
Bristol	Website Down	2 days ago
Paris	Website Down	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jiglag88 (@jiglag1988) reported 4 minutes ago

  @huey6719 @38742748_ @WallStreetApes The issue isn’t capitalism, but monopolies. Amazon and Walmart all but killed competition from millions of mom and pop stores.

• 
  AskQuestions (@tiny_pen) reported 4 minutes ago

  @AmazonHelp Yeah it’s not working. Please share another link.

• 
  Er.Rishikesh Sharma (@Rishike25023913) reported 8 minutes ago

  @AmazonHelp I am also four time details. Send you, but you’re not response my problems and my orders and my refund. Please give me my refund and please so help me at Amazon.

• 
  A.Brown (@_DundeePerfect_) reported 9 minutes ago

  @ProudScot1 The Tax is Paid by the registered companies location which in the case of Amazon is in England.... paid here or down there it ends up going to the same place. Ireland though did what Scotland should have did long ago and gain Independence by any means.

• 
  OnkaR. (@onkardeshmane) reported 12 minutes ago

  @AmazonHelp Please stop passing the customer around and take ownership of the issue. #ConsumerRights

• 
  Soylama (@verybadadvice0) reported 13 minutes ago

  If we all go analogue at once, even for just a week, we can fix enshitification. Unsubscribe from all entertainment and buy books and dvds instead. Stop subscribing for storage and utilise laptop space for your images and videos. Cancel Amazon Prime and shop local instead

• 
  +419 (@hateonikwen) reported 18 minutes ago

  @AmazonHelp My issue isn’t listed , my question is now that my account has been debited and I can’t access my subscription what’s the way forward

• 
  Zotzer (@zotzer) reported 19 minutes ago

  @BowTiedBroke I tried the Amazon thing. Was going well until strange companies started taking over listing. I was successful at appealing a few times, but they eventually made it impossible. Had all sorts of inventory that I'd been approved to sell just pulled... dead. Terrible.

• 
  Wesley (@WesleyEichorn) reported 23 minutes ago

  Just got Amazon to reverse a charge that was generated by their automated system not tracking a return. Makes me think of prior authorizations in medicine. I order a test. Getting it approved by insurance takes substantial time energy/cost. It's painful. But in the end they always approve it. Yes, there are tests they won't cover. But just like amazon will generally be fair (or more than fair) if you take your time. Insurance will also generally cover expensive tests if they are appropriate to do. You just have to get through the pain of the time energy drain. Better option for many is to replace insurance with medical sharing plans such as crowdhealth, sedera, samaritans, christian healthcare ministries, zion, and others. But even in these sharing plans you do need to create friction to keep costs down.

• 
  Shravan (@shravankumarkn) reported 24 minutes ago

  @AmazonHelp No use of these kind of service please change try to understand customer problems why u are making us to suffer due to delivery associates

• 
  Pete (@Peter9_0) reported 25 minutes ago

  Needs help with password issues, phone number changed. Can't change password, any help??? @AmazonHelp

• 
  Amazon Help (@AmazonHelp) reported 28 minutes ago

  @dreamcatcherine @amazon @dreamcatcherine Hi. We're sorry to hear about the issue with the payment of your order. What Amazon website did you order from? (.com, .uk, .it, etc.) -Pádraig

• 
  Faustino (@77bncvbsdcg) reported 29 minutes ago

  @mumbaidi @amazon @amazonIN Algo is mixing up your interests fix it

• 
  Dabbin Dad (@DabbinDad) reported 30 minutes ago

  @AmazonHelp @amazon Are you seriously telling ME that I have no right to complain to the “SHIPPER” about their “SHIPPING” ?!?! The product came in YOUR box and it appears opened. I seriously FAIL to see how THAT is an ISSUE !! Please tell this 20 yr shipping veteran how it works!!

• 
  Amazon Help (@AmazonHelp) reported 31 minutes ago

  @SubirRoy1982 We've cross-checked and the link is working fine. Kindly copy the link > paste it on a 'web browser' > login to your Amazon account and share your details. Our team will investigate get back to you within 6-12 hours via email. -Sravan

• 
  Dhirendra Singh Bisht (@dhirendra342) reported 32 minutes ago

  @AmazonHelp @AmazonHelp I have ALREADY checked this email and completed the form/link you provided earlier. Please go back to my previous tweet in this same thread and check your own response. You provided me the same link there, and I already submitted the required details. Why should I keep filling out the same form repeatedly instead of Amazon checking the complaint that is already escalated? Your Social Media Team already confirmed by email that the issue was escalated internally and asked me to allow 3–5 business days. That time has already passed, yet my COD issue remains unresolved. I am a long-time Amazon customer, and I am still being asked to pay ₹150 to unlock COD for orders. Please review my existing escalation and the information I have already submitted instead of sending me the same link again. Is this really how @amazonIN expects to resolve a customer’s complaint? I need an actual resolution, not another form to fill out.

• 
  Jithin H Nambiar (@jithinnambiar) reported 34 minutes ago

  @AmazonHelp @AmazonHelp The issue is the product stopped working after 5 months still under warranty.I hav been following up with the manufacturer for the past month, no response and attitude is extremely arrogant,they r asking us to arrange the return ourselves. Wot kind f service is this?

• 
  Amazon Help (@AmazonHelp) reported 35 minutes ago

  @mrAditya678 @mrAditya678 Kindly copy the link provided earlier > paste it on a 'web browser' > login to your Amazon account > connect with our Social Media team via chat. Please don’t provide your order/account details as we consider them to be personal information. Our X page is visible to public. -Shareef

• 
  Abhishek gosai (@Im_G_ABHISHEK) reported 35 minutes ago

  @AmazonHelp @amazonIN whats the issue, no reply anymore

• 
  Jay2Kaye (@jay2_kaye) reported 38 minutes ago

  @amazon yo what ********. I just went to @IMDb to look something up, and I get an email from IMDB. I don't have an IMDB account, it used my Amazon cookies to send it. That's not cool man. Don't just read cross-domain login cookies like that and spam my inbox. ******* ask first.

• 
  Khushbu 💫 (@KhushbuMehta_) reported 40 minutes ago

  @amazonIN @amazon @AmazonHelp I am on a continuous call with these people. On hold now. Apparently they can’t resolve the issue and are not able to find a supervisor to talk to me. This is the kind of low level service is so called MNC providing.

• 
  ecomvillain (@ecomvillainx) reported 42 minutes ago

  If I had to research an e-commerce product from scratch, I would NOT start by writing ads. I’d build a customer intelligence document first. Here’s the process: Step 1: Find customer conversations Search: → Amazon reviews → Reddit threads → TikTok comments → YouTube comments → competitor reviews → niche forums Step 2: Extract exact phrases Don’t summarize everything. Save the language customers actually use. Step 3: Categorize it Create five buckets: PAINS DESIRES OBJECTIONS OUTCOMES PHRASES Step 4: Look for repetition One complaint means little. The same complaint appearing repeatedly is interesting. Step 5: Turn patterns into angles Repeated pain → problem angle Repeated desire → outcome angle Repeated skepticism → objection angle Research first. Copy second. Reply “RESEARCH” and I’ll send you the Customer Language Bank template.

• 
  samrat chauhan (@vikrant05351313) reported 42 minutes ago

  @SamsungIndia @amazonindia My Samsung phone has developed the **GREEN LINE display issue**. Samsung Service Ref: **2492070160**. Amazon invoice has **no IMEI number/proper warranty details**, and Samsung service has **refused my request** instead of resolving the defect.

• 
  Prerna Pathak (@Prerna19_) reported 43 minutes ago

  Hi @amazon @amazonIN I ordered a Max Bight suit set, but I received only the T-shirt and the lower/bottom is missing from the package. This is an incomplete order. Please look into this issue Order Id: 405-6002419-9393907 I am not getting the replace/return option

• 
  Surinder (@SurinderRehal) reported 45 minutes ago

  @AmazonHelp Guess what I’ve done as you said and it comes back I’ve written to an email address that doesn’t accept incoming emails. The second one says issues with your service so again you’re just trying to lose me. You guys are just cheats after our money . not interested in complaints.

• 
  Aashi (@Aashi29820520) reported 55 minutes ago

  I tried contacting you and provided my order id and details. I haven't received the order but showing delivered and I'm not able to connect to customer care. Please resolve the issue ASAP. @amazon @amazonIN

• 
  Martha Baez (@marthapr_05) reported 57 minutes ago

  @AmazonHelp I don’t know what is going on with Amazon lately. Orders of food are getting miss handled and products like soda cans and cranberry juice bottle are been delivered broken. Today I received both broken and along with it a nylon cord all wet with soda.

• 
  George Reid (@_GeorgeReid_) reported 57 minutes ago

  A senior Amazon Ads manager in Pakistan: median $24k–$34k/yr posted salary. Same role in the US: well over $100k. That gap is 3-4x, not a rounding error.

• 
  PRERNA GUPTA (@prernameister) reported 1 hour ago

  @AmazonHelp Sindhu from social media team connect ed and left the chat without resolving the issue. Now I’m back to square one with Payal who was the one to tell me that she cannot resolve this issue no matter what. And I have damaged the packet.

• 
  Medley (@Medleycrys) reported 1 hour ago

  @Nuel006 Pls Nuel pls stop Stop pls.. we don’t have Manager and that’s fact.. we can pretend and back the manager but yu and I know we will always experience same issue with low block team Bro this is embarrassing fgs.. we had to result to hoof ball against Amazon workers?? Nawa oo