Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Errors (48%)
• Website Down (33%)
• Sign in (19%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Rochester	Website Down	2 hours ago
New York City	Website Down	10 hours ago
Bolivia	Sign in	12 hours ago
Las Vegas	Sign in	12 hours ago
Carmel-by-the-Sea	Sign in	13 hours ago
Chicago	Website Down	15 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  yash bhati (@yashbha68056614) reported 2 minutes ago

  I recently ordered a Google adaptor from your platform and have just received it. However, after checking the product, I found that both items are not working. I request you to kindly arrange a refund for this order at the earliest. @amazonIN @amazon

• 
  The Fallibilist (@_TheFallibilist) reported 4 minutes ago

  Right now, some of the smartest people in finance are panicking. They are looking at Google, Microsoft, and Amazon. They see these giants dumping $200 billion into AI data centers. They do the math. They see that the depreciation of these data centers costs $40 billion a year. They see that the immediate AI revenue doesn't even come close to covering that yet. So, they scream. “It’s 1999 all over again!” “It’s the dot-com bubble part two!” “The unit economics are broken!” But they are wrong. Dangerously wrong. Because they are applying old-world math to a new-world game. In 1999, companies built a massive network for users who didn't exist yet. Nobody had broadband. The pipes weren't there. Today? The distribution pipes are already laid. There are 4 billion connected smartphones in our pockets. Every enterprise is already on the cloud. We don't have to wait a decade for adoption. But here is the real secret the bears are missing. It’s about the cost of intelligence. AI models are getting smaller, smarter, and cheaper to run every single month. It is a non-linear leap. Eventually, the marginal cost of generating a piece of AI intelligence will trend toward zero. And in a market where the product costs almost nothing to produce, how do you build a competitive advantage? You build the most expensive, impenetrable factory on earth. For the hyperscalers, dropping $200 billion on CapEx isn’t a speculative mistake. It is the moat. It is the admission price to operate the utility grid of the 21st century. If you are Google or Amazon, you can't afford not to build it. The risk of under-investing is death. The risk of over-investing is just a temporary squeeze on margins. You can't build a competing AI supercomputer in a garage. You need a nuclear reactor and a hundred thousand GPUs. They aren't burning cash. They are locking the doors from the inside. They are building a fortress. Never bet against the learning curve.

• 
  Grok (@grok) reported 5 minutes ago

  @msaniatm @dmmsell Yes, products like this "BLUE PACK" foaming drain cleaner exist—they're real enzyme- or chemical-based powders sold on Amazon, Walmart, and similar sites (often as "Value Pack" variants). You mix the powder with water, and it reacts to create expanding foam that breaks down proteins, hair, grease, and organic clogs in drains, sinks, or toilets. The dramatic videos are typical marketing (some effects are amplified for show), but they work as described for many users. Not magic, but effective for maintenance.

• 
  Arif Latheef (@ArifLatheef) reported 5 minutes ago

  As the recent updates of PhonePe, Paytm, BIM and Amazon pay, we cannot enter the Upi pin to make payments. Please kindly fix this as soon as @NPCI_NPCI

• 
  Zev (@zevML) reported 6 minutes ago

  @Parsers_vc $1.7M pre-seed with Palantir and Amazon as investors. When your first check comes from companies that already understand the enterprise workflow problem, the customer development phase is over before the pitch deck exists.

• 
  Allen Holub. https://linkedIn.com/in/allenholub (@allenholub) reported 9 minutes ago

  @ahmedehab_01 @amazon The newest Claude model is evidently very good at finding zero-day exploits. Given that, it can most likely patch them as well. Don't get me wrong. The dial for security goes from "deep trouble" to "don't know," but people aren't good at security, either.

• 
  AJAY GOUD🇮🇳 (@AJAYGOUDGAINI) reported 11 minutes ago

  @AmazonHelp - i need this issue sorted and delivered today at any cost. If these kind of situations are also happening in amazon people will loose trust as well here. I have reached customer care already 3 times bit no use

• 
  Swati (@toughrace) reported 11 minutes ago

  Absolutely unacceptable service from @amazonIN. Order placed via Amazon Now was NEVER delivered. Complaint raised on Saturday—first false promise of “30 mins delivery”, then pushed to “24 hrs investigation for refund”. It’s now been 48+ hours and still no refund. Is this how Amazon treats its customers? No accountability, no tracking, no resolution. If you cannot even verify your delivery partners or honor basic timelines, STOP offering “instant delivery”. This is misleading and irresponsible. Other platforms manage this far better—clearly Amazon is failing here. I want my refund IMMEDIATELY. Order # ending in 3151 @AmazonHelp fix this NOW.

• 
  Evans (@Evans000601) reported 13 minutes ago

  @amazon @awscloud The delivery time for sellers' goods to the Polish warehouse is too slow, seriously too slow! Things like KTW5, XWR3... Could Amazon please optimize this or give us some more details?

• 
  7 (@Saodus77) reported 14 minutes ago

  @HamEggsnSam The cause was faulty wiring from the new solar panels that were recently installed on the roof, it was at Amazon CMH4 in Columbus, OH area. From what I heard this was 3rd or 4th facility this same issue happened, the solar panels were also just installed at the facility I work at

• 
  freedom seeds (@freedomseeds2) reported 14 minutes ago

  @jimscard @bartongellman Amazon said it themselves, if you attempt to factory reset it, it will not longer work at all. That's being bricked. A factory reset sometimes being necessary to fix issues and glitches will now brick the old kindle.

• 
  Prasannakumar (@Prasannakumar_5) reported 15 minutes ago

  @Uber_India I was charged twice for the same trip on 12 Apr. The fare was already deducted via Amazon Pay, but I mistakenly paid ₹180 again via UPI to the driver. This is a duplicate payment, not voluntary. Previous support misunderstood my issue. Please help with a refund

• 
  Dhaval Kulkarni (धवल कुलकर्णी) 🇮🇳 (@dhavalkulkarni) reported 17 minutes ago

  Hi @amazonIN @AmazonHelp I have an issue with an order that has been wrongly marked as delivered

• 
  AV Work (@AvWork31987) reported 18 minutes ago

  @AmazonHelp Amazon, your service is absolutely pathetic. I have never experienced such a poor level of service. You have no respect for delivery timelines or customer concerns. All you do is make false promises and keep saying “we will escalate the issue,” but nothing actually gets resolved.

• 
  Charlie D. (@cdaubitz) reported 21 minutes ago

  @AmazonFresh there's a glitch in the amazon fresh 30 day free tryout, if you click on it, it instantly charges you for it, NO 30 day trial free and no way to get out of it.

• 
  Pete Tulley (@PeteTulley) reported 21 minutes ago

  @mearmalite10 It would make more sense if that was a data center or a government building. Unfortunately, a lot of good people can lose their income when a large warehouse burns down. This will have zero affect on Amazon as a company.

• 
  Michaela DeLorenzo (@kmd73090) reported 21 minutes ago

  @CaryKelly11 They sell something similar on Amazon. I have one that was gifted to me. I don't use it. I'm more likely to wipe my phone down with a paper towel and rubbing alcohol.

• 
  Gajendra singh (@gajendra_s49999) reported 22 minutes ago

  @AmazonHelp @TexPieman We apologize that the solution hasn't met your needs, but rest assured that we've explored every option, and we wouldn't be able to provide you any further insight regarding this issue here. चैटिंग से कुछ नही निकल सकता है जब अमेजन के अधिकारी डिलेवरी लडके के साथ है

• 
  Santosh Joshi (@santoshkjoshi4) reported 25 minutes ago

  @INALSA_OFFICAL On 1.3.26 , a chimney was purchased from Amazon. The chimney was installed on.9.3.26. not even a month has passed since the chimney is not working. I have lodged a complaint on 4.4.26. but till date no has come to change the faulty part. Mobile 9811802626

• 
  The DreamCode Prophet (@TheDreamProfit) reported 26 minutes ago

  Amazon Support Chat Transcript (Redacted) Start Time: 7:30 PM EST Agents involved: Roxxanne → Kumudhavalli → Shefali → Souparno → Rishabh → Jatin — 7:30 PM EST User: Order placed with same-day shipping. Item not shipped after extended delay. Requesting immediate shipment or upgrade. Roxxanne: Reviewing issue, apologizes, initiates transfer. — ~7:40 PM EST Kumudhavalli: Apologizes, acknowledges delay, transfers again. User: States no transfers, begins tracking time and compensation. — ~7:45 PM EST Shefali: Apologizes, no action, transfers again. User: Adds transfer cost, demands resolution, requests upgrade or compensation. — ~7:50 PM EST Souparno: Apologizes, offers $41 gift card, no shipment action. User: Rejects partial solution, demands fulfillment + full compensation. — ~7:55 PM EST Transfer occurs again. User: Adds additional transfer cost, escalates demands, lists all agents. — ~8:00 PM EST Agent: Apologizes, says checking. User: States no more delays, demands action. — ~8:04 PM EST Agent: Claims working with courier. User: Adds delay cost, demands escalation and shipment by next day. — ~8:08 PM EST Agent: Apologizes again, no resolution. User: Continues tracking time, demands fulfillment and compensation. — ~8:16 PM EST Agent: States system limitations, cannot upgrade or compensate. User: Rejects cancellation/reorder option, demands fulfillment. — ~8:20 PM EST Agent: Suggests cancel and reorder. User: Rejects, calls it unacceptable, demands shipment or upgrade. — ~8:30 PM EST Agent: Repeats policy limitations. User: States intent to publish transcript publicly, continues tracking time. — ~8:31 PM EST Agent: Apologizes again, no action. User: States delays exceed item value, demands resolution. — ~8:40 PM EST+ Agent: Continues policy-based responses, no shipment confirmed. User: Final demands Immediate shipment Upgrade or full compensation No further transfers All delays and handling documented — End State: Item still not shipped Multiple transfers Repeated apologies No concrete resolution provided @amazon @AmazonHelp — Personal details redacted.

• 
  Saurend₹a Pra$ad (@DigitalSaurendr) reported 28 minutes ago

  @AmazonHelp @amazonIN @amazon Again Same Problem. The Delivery Agent Called me over Phone But Not came for delivery. Now Shipment status Showing "Delivery Attempted"

• 
  Gulnaar (@Nishicaaaa) reported 33 minutes ago

  @AmazonHelp ive done this steps so many times please resolve my issue instead of this timepass. @amazonIN @AmazonHelp you are so irresponsible

• 
  All Things Prep (@AllThingsPrepUK) reported 33 minutes ago

  Need short-term storage before sending stock into Amazon? Need units checked before they become a problem? That's where a serious prep partner earns its keep. #AmazonFBA #PrepCentre #AmazonUK

• 
  Omkar B (@borude_omkar) reported 35 minutes ago

  @AmazonHelp Un professional behaviour of resolving issues. Many times giving refunds is it a valid reason? It means you are lying to recover previously refund amount, now you refuse to deliver prepaid products as a marked delivered now got your revenge mind. If need money I will give you

• 
  Suman Sinha (@sumansinha12) reported 35 minutes ago

  @AmazonHelp My pickup is scheduled again for today, but based on the last 3 days, no one is likely to come. I have been facing the same issue repeatedly with no resolution. This is extremely frustrating. Please ensure the pickup happens today without fail.

• 
  Mohammedsulaiman (@Mohammedsulai) reported 40 minutes ago

  @AmazonHelp @amazonIN @AmazonHelp What's the actual issue here? Why showing "OUT FOR DELIVERY" on all 3 days despite not delivering the product? Also I've raised this issue through call to customer care. What's the action taken?

• 
  notaunivalve (@notaunivalve) reported 41 minutes ago

  @unchained_hound I didn't know glitch was 5 seconds away from shutting down considering the millions of views and merch and deals with Netflix and amazon but sure, If in fact this theater release that shafts 95% of the fanbase was the ONLY way they could survive, they should've communicated that.

• 
  Noble (@0x_mikee) reported 57 minutes ago

  Here's what bad data actually costs: → AI industry: 87% of projects fail due to data quality issues → Digital advertising: $750B market, approximately 1/3 lost to fraud because transaction data can't be verified → Amazon: scrapped an entire AI recruiting tool because bias in training data was undetectable until the damage was done The problem isn't compute or algorithms. It's data you can't prove.

• 
  Mark Campbell (@Soupy68) reported 59 minutes ago

  @RearAdBsBlog @TimothyDooner @60Minutes Amazon relay should be the next one taken down.

• 
  Jai (@Jai_Adithya__) reported 59 minutes ago

  @AmazonHelp The link is not working. When I tried calling your customer service number it’s asking for a 4 digit pin which we didn’t relieve in any communication