Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Errors (47%)
• Website Down (33%)
• Sign in (19%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Rājkot	Errors	1 hour ago
Tijuana	Website Down	9 hours ago
Houston	Website Down	12 hours ago
Toronto	Sign in	13 hours ago
Paris	Errors	18 hours ago
Edison	Website Down	18 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Logotyper (@logotypercom) reported 4 minutes ago

  @IGN Amazon and Nintendo have broken up more times than Ross and Rachel. And somehow GameStop is still the toxic ex.

• 
  Micki Lee (@MickiD216) reported 5 minutes ago

  @AmazonHelp The problem is I can’t log into my account, a message shows to check email, when I check email it says to log into account, so I go into log in and see the message to check email again!

• 
  Big Data Specialist (@bigdataspec) reported 6 minutes ago

  Amazon Closures in UAE and Bahrain Amazon announced: Direct damage to hardware equipment is estimated at over $850 million. This incident has led to the complete outage of 37 critical services, disrupting access for over 12,000 enterprise and government customers across the region. Technical reports indicate that over 40% of data storage capacity in the affected centers requires physical recovery.

• 
  Sumit Payal (@Summy_07) reported 8 minutes ago

  @AmazonHelp I cannot reschedule as Iam leaving city permanently for long time The item valueis very low and the product itself is incomplete Sending a person for a single broken button is a waste of resource for Amazon too Please waive off the pickup and process refund as a onetime exception

• 
  Adv Mojib Shaikh (@_MOJIB_) reported 9 minutes ago

  @AmazonHelp @amazon @amazonIN again another issue by your local store and team. Order id - 403-8511916-3835540, item missing and the 1 used(damaged) product received. Already Multiple times complaint raised but your team is not taking seriously. I will escalate this issue now

• 
  Sexius (@sexyz007) reported 11 minutes ago

  @Stealth40k Glad he finally said something but this should have been news YEARS ago when it was happening. Amazon attempted a crime & nobody in the public knew about this until now. I applaud Reggie for not bowing down to Amazon but it feels criminal to not expose this knowledge sooner.

• 
  Being JonSnow (@Jon_snow673) reported 11 minutes ago

  @AmazonIN @AmazonHelp No response, no support, product out of stock everywhere. This is honestly terrible service. For a platform this big, this is unacceptable. If you can’t help customers, what’s the point?

• 
  PRAVEENKUMAR K N (@Praveen_07) reported 13 minutes ago

  @AmazonHelp @AmazonHelp Thank you for the support, at last I received the product. @amazon Thank you !! Amazon always resolves the customer issues. Now I can say I’m happy customer!!!

• 
  Keerthi Naik (@KeerthiNaiiik) reported 15 minutes ago

  @AmazonHelp @AmazonHelp The chat link is stuck on loading and not connecting. Please provide a working connection or call back. This issue is already delayed.

• 
  AllenM1300 (@AllenM1300) reported 16 minutes ago

  @AmazonHelp I did and it wasn’t helpful at all. I pretty much was given the party line. Pretty disappointing that such a lame excuse was used. If driver was running too late and had to get home, don’t lie about inclement weather. Just say it was an issue with the driver.

• 
  J C (@JC920911) reported 18 minutes ago

  @amazon you people need to fix your GARBAGE "Amazon Shopper Panel" app. I'm sick and tired of it refusing my receipts for made up reasons. "it's from Amazon" when it clearly says SONY. "It's over 30 days old" when it's from YESTERDAY. Or any number of other BULLSHIT reasons.

• 
  David McKenzie (@mckenzielaw) reported 20 minutes ago

  This is what I think is going on with the Duke-Amazon deal and why the Big Ten is whining. It's all about a direct-to-consumer model and risk allocation. Let's start with the law because the law explains the deal. College sports media rights flow through a stacked architecture that schools rarely discuss in public but that governs everything they can and cannot do. Every ACC member, Duke included, has executed a Grant of Rights to the conference— an irrevocable assignment of media rights running through 2036. The ACC then licensed that aggregated catalogue to ESPN under a parallel agreement of comparable duration. The Big Ten and Fox sit atop an identical structure on their side of the ledger. The consequence is that Duke does not own the broadcast rights to its own basketball games in any meaningful sense. ESPN does. And Michigan's rights belong to Fox. That architecture is the entire reason the Amazon deal required permission rather than a checkbook, as suggested by @RossDellenger. Duke could not license a game to Amazon any more than a tenant could sell the building. What Duke could do is ask the actual rights holder — ESPN, through the ACC — to carve out three games from its exclusive bundle and allow Amazon to distribute them. ESPN agreed. Dellenger's reporting suggests ESPN extracted a licensing fee plus future Duke scheduling commitments in return. That is a sublicense, structured as a limited waiver of exclusivity, and it is the legal mechanism that makes the entire arrangement possible. Without ESPN's consent, the deal is a straightforward breach of the Grant of Rights cascade. With it, the deal is unremarkable contract law. Which brings us to the Big Ten. Its claim that it "owns" the Duke-Michigan game is the sound of a conference dressing up a contractual reciprocity provision as a property right. The actual mechanism the B1G is invoking is an alternation arrangement between the conferences and their rights holders for neutral-site games played in shared metropolitan territory with New York, a virtual home game for Duke, being the one at issue. Even taking that at face value, it is a contract claim running between the conferences, not a proprietary interest enforceable against Duke, Amazon, or Madison Square Garden. And the party whose alternation turn was supposedly violated, ESPN, has already blessed the deal. It is hard to articulate a coherent legal theory under which the B1G or Fox enforces ESPN's contractual entitlement against ESPN's wishes. The B1G's posture is a negotiating marker, not a litigation position, and any honest reading of the underlying agreements would say so. So why did ESPN say yes? This is where the law stops explaining things and strategy takes over. I'm not just guessing here. ESPN launched its standalone streaming flagship into a market in which the most important commercial question in sports media remains unanswered: will cord-cutters pay to watch a Tuesday-night college basketball game? Disney has spent the better part of a decade rearranging its streaming portfolio without producing a clean answer, and the cost of running that experiment on ESPN's own platform —with ESPN's own marquee inventory and ESPN's own reputation on the line — is considerable. The Pac-12 tried a version of this experiment with Apple two years ago. Apple would not pay linear money, the schools would not accept streaming-only reach, and the conference disintegrated before the deal did. The lesson the industry absorbed was that premium college sports was not yet ready for direct-to-consumer exclusivity. ESPN needs to know whether that lesson still holds, and it would prefer not to find out the hard way. The structure of the Duke deal seems to be the answer. Amazon bears the production cost, the promotional spend, and the conversion risk against Prime's installed 200M+ worldwide subscriber base. ESPN collects a licensing fee, future scheduling inventory it can deploy on its own terms, and a clean read on whether streaming-exclusive premium college basketball actually works as a commercial proposition. If Amazon's experiment succeeds, ESPN learns the model and pulls future games back in-house at the next negotiation. If it fails, Amazon absorbs the loss and ESPN quietly concludes the market is not ready, having paid nothing for the information beyond the foregone value of three games it was compensated for anyway. That is not a concession. It is a hedged bet, and a clever one. Fox cannot afford the same posture, which is why the B1G is whining. Fox One and Tubi are real but considerably smaller than the combined Disney streaming footprint, and every individual rights leak feels more existential to a network without the same DTC depth to fall back on. ESPN can be magnanimous because Disney has room to be patient. Fox and the B1G have less room, so the B1G is now tasked with escalating a routine reciprocity dispute into a public claim of ownership it cannot sustain. That tells you more about the B1G and Fox's competitive position than it does about the merits of the contract. The deeper point, and the one worth dwelling on, is that the rights architecture schools accepted a decade ago to keep their conferences intact is now being tested by the schools themselves. Duke did not break the system. Duke worked within it, asked ESPN for permission, gave up something in return, and brought a streaming partner to the table that the network was apparently happy to let bear the risk of an experiment Disney has not figured out how to run on its own. The B1G and Fox would prefer that schools not learn this trick. They are about to learn it anyway. And the next negotiation, whenever it comes, will reflect what Amazon's three games taught everyone about who the audience really is and what they will pay to watch. The Duke-Amazon arrangement is being described as a turning point for college sports media. My honest guess is that it's more of a market test, structured by a rights holder who needed information from a 200M+ subscriber base more than it needed three basketball games. It's now being resisted by a competitor who cannot afford to be that patient. The law explains how the deal got done. The strategy explains why ESPN wanted it done this way. And the B1G's complaint, stripped of its proprietary language, is the complaint of a conference that wishes it had thought of it first.

• 
  John Smith (@JohnSmithhhaz) reported 24 minutes ago

  @AmazonHelp I tried to initiate a return, but my KYC attempts are exhausted due to technical issues. I contacted Customer Care, but they are refusing to help, stating nothing can be done now. This is unacceptable! @amazon @amazonIN

• 
  Rajkumar Singh (@TRRKSINGH) reported 25 minutes ago

  @AmazonHelp Your link not working rubbish customer service

• 
  Amazon Help (@AmazonHelp) reported 28 minutes ago

  @Mara25446263901 @amazon @Mara25446263901 Hello! We're sorry to hear about this issue. We encourage not including personally identifiable information over social media. If you’d like to delete your post, click the "v" or "..." icon at the top of the post and select "Delete Post." (1/2)

• 
  Walter McElwaney (@McelwaneyW14975) reported 29 minutes ago

  @the_bird_sings @Hunter_Eagleman @amazon Nope, they have routes. I'm retired from trucking, and if a driver has an issue, someone will ride with them to see what the issue is. There's always checks and balances. 45 stops maybe within a minute of each other. Gotta be a go-getter. My apologies for the disagreement.

• 
  Spencer 🍝 (@Spencerfoundra) reported 29 minutes ago

  Every time I open an app there’s someone looking directly into my soul telling me what not to do. Then come the credentials. Then the “simple system.” Then somehow the answer is selling ebooks on Amazon, launching an AI agency, dropshipping, buying tax liens, starting a faceless YouTube channel, or whatever the algorithm is pushing this week. I think this hits entrepreneurs especially hard because the algorithm knows two things: 1. You want opportunity. 2. You’re probably a little neurotic. So it feeds you endless paths. Not because it wants you to win. Because confused people keep searching. And searching is engagement. The best defense is boring: Learn business fundamentals. Learn how to sell. Learn how to talk to customers. Learn how to make a good offer. Learn how to stay focused long enough for something to work. Learn work ethic. The internet keeps selling people “the way.” Most of the time the way is just picking a real problem, serving a real customer, and not quitting because a stranger with a ring light told you there’s an easier path.

• 
  Lee (@makemefamous201) reported 30 minutes ago

  @ItsJamesPowers @currys Curry’s have always been **** when it comes to faulty products. Amazon are better in that department, but the issue Amazon have is there’s a good chance your high value item will be replaced by something else when delivered.

• 
  Parmita Mishra (@parmita) reported 33 minutes ago

  @animeshsingh38 i founded a hardware startup, yes. “powering an arduino properly” = USB-C or a 9V wall wart. “driving an LED strip safely” = one resistor, or a MOSFET if you’re feeling fancy. “time accuracy” = the DS3231 you bought on amazon for $3. “integration” = four jumper wires. and zuck isn’t selling this. it’s a personal gift he made for his wife and posted on instagram. there’s no manufacturing problem. the technical claim doesn’t survive the photo.

• 
  Keith02 (@Keith02) reported 35 minutes ago

  @otokyo__ A new curtain is only about £4 on Amazon. I had same problem a while ago. Just bin the damn thing and get a new one .

• 
  Taranveer Atwal (@taran_atwal) reported 35 minutes ago

  @JennaFryer Streaming will always be inferior to cable/satellite unless they adopt DVB-IP (multicast) rather than using CDNs which require multiple hops to reach and susceptible to interference. What do you do when the cloud provider the CDN runs on has a major outage which Amazon has had

• 
  Karipe Madhan (@KaripeMadhan) reported 41 minutes ago

  @Amazon @AmazonHelp For 20+ days, I am only receiving repeated responses with no actual resolution. Pickup issue still not resolved despite multiple followups and emails. Need immediate action with confirmed date. Order ID: 405-0119147-8273150

• 
  Dan Smith (@Dansmith2929) reported 42 minutes ago

  @AmazonSeller @AmazonHelp Your own FC team confirmed my product qualifies as Standard Envelope tier MONTHS ago — yet I'm still being overcharged FBA fees. A 'system sync issue' is not an acceptable excuse for this long. Who can actually fix this? 🧵

• 
  Teju News (@tejunews206) reported 50 minutes ago

  @AmazonHelp No use, No response. This is a small issue. Why r u talking 3 days of time. Where is my order.. tell me courier location.. I will pickup from there.... where is it in India?.... any other countries.. I will pick up from there...

• 
  WenHop (@WenHop21505) reported 51 minutes ago

  @ZackStrength Happens all the time. For example: iRobot was in trouble, they sought being acquired by Amazon, EU and US blocked them on grounds of antitrust, iRobot filed for chapter 11 bankruptcy, and was acquired by a Chinese robotics firm.

• 
  Crypto Craftsman XRP/FLR (@DylworksXRP_FLR) reported 51 minutes ago

  @SageOfTheMtn So lame! I was just outside looking at my sky! I don't even want to be outside today. I'm waiting on my amazon order to get here so I can fix an old speaker cover. I had to order new material and make a whole new frame from scratch. So once that gets here and I get it finished, I may call it a day and just hermit inside and watch a movie or two. Going outside just feels gross at the moment.

• 
  Dr. Suvarna Raju Gogada (@SRG_Peds07) reported 54 minutes ago

  This is not a one-time issue — multiple orders are affected. Kindly investigate the delivery station and resolve this urgently. @AmazonHelp

• 
  Ken Barrett (@KenBarrettHQ) reported 58 minutes ago

  @shawngorham Mine is hosted on an AWS. Amazon Web Server. Claude stepped me through it all. I’ll put another one on my Mac mini when it arrives.

• 
  Shaker Cherukuri (@ProcessISInc) reported 60 minutes ago

  Walmart has effectively created an online version to compete with Amazon using their physical store footprint. Tooke them several attempts and a decade of trial and errors. Target still hasn't figured it out. Chaos reigns in Target stores for this reason.

• 
  WILLIE OEBA (@WillieOeba) reported 1 hour ago

  Wewe si umeweka Mbappe. Issue is affiliate Amazon spam links that result to multiple violations If another suspicious activity is recorded then grounds for suspension