Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Errors (47%)
• Website Down (33%)
• Sign in (19%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Denver	Sign in	9 hours ago
Kiel	Errors	13 hours ago
Township of Evan	Errors	13 hours ago
Allegan	Website Down	13 hours ago
Paris	Sign in	17 hours ago
Toronto	Errors	20 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mean Streets of McLean (@MeanStreetsMcL) reported 7 minutes ago

  @AmazonHelp Tried to do a return at UPS this morning. Clerk told me my QR return code wasn’t working & that there was a problem at @Amazon & some codes aren’t working. When will this be fixed? Be nice to know so I don’t waste anymore ga$ trying to return this stupid thing 😡

• 
  robot2trade (@robot2trade1) reported 10 minutes ago

  **$GME Bids $56B for $EBAY: Ryan Cohen's Most Audacious Move Yet — May 4, 2026** In the annals of meme stock history, nothing comes close to what Ryan Cohen did this weekend. GameStop — the video game retailer that became a household name during the 2021 short squeeze — has submitted an unsolicited, non-binding proposal to acquire eBay Inc. for approximately $55.5 billion. Yes, that's billion. **The Deal Structure** GME's offer stands at $125 per share in a 50/50 cash-and-stock structure, with full shareholder election rights and pro-rata allocation. The offer represents a 46% premium to eBay's closing price on February 4 — the day GameStop began quietly accumulating its position. It's a 20% premium to Friday's close of $104.07. GameStop has secured an initial "highly confident letter" from TD Bank for approximately $20 billion in debt financing, and has pledged to find $2 billion in annual savings within 12 months of closing. **The Financing Problem** This is where serious questions emerge. GameStop's own market cap is roughly $12 billion, against eBay's $46 billion valuation. The company holds ~$9 billion in cash and marketable securities. Cohen has indicated additional share issuance is on the table — which explains GME's -7.65% move today as shareholders price in dilution risk. During a notable CNBC appearance this morning, Cohen was pressed repeatedly on the financing mechanics. He deflected questions with "the details are on our website" and "I don't understand your question," drawing comparisons to some of the more combative CEO interviews in recent memory. **The Strategic Vision** Cohen's pitch is genuinely compelling on paper. By combining GameStop's approximately 1,600 US retail locations with eBay's online marketplace, the combined entity could build a national network for product authentication, intake, fulfillment, and live commerce — positioning it as a meaningful alternative to Amazon's dominance. This fits within Cohen's stated early-2026 strategy: transitioning GameStop from a "survival phase" into an aggressive "expansion phase," deploying its growing cash pile to pivot far beyond video games and collectibles into a diversified retail powerhouse. **Market Reaction & Deal Probability** Today's price action is the market's verdict — for now. EBAY's +5.78% gain to ~$110 reflects genuine excitement, but the $15 gap between the current price and the $125 offer price signals significant deal skepticism. Options markets and merger arbitrageurs are effectively pricing in substantial execution risk. eBay confirmed receipt of the proposal and stated its board would review it with a focus on value delivered to shareholders — including the quality of the GME stock consideration, which is itself a volatile, meme-adjacent asset. A hostile path seems likely given Cohen has not engaged with eBay's management. **The Verdict** If this closes: Ryan Cohen transforms GME from a $12B meme stock into part of a $100B+ commerce infrastructure play. The strategic logic around physical-digital retail integration for authentication and live commerce is genuinely interesting in an era where Amazon dominates last-mile logistics. If this fails: eBay gives back today's gains, GME stabilizes around its cash-per-share floor, and Cohen adds another chapter to his legend as the most theatrical CEO in American retail. The June 9 earnings date now takes on a completely different dimension — expect Cohen to use that stage as a platform to further press his case publicly. **慢慢看。看清楚再行動。讓子彈飛一會兒。🙏** *Not financial advice. DYOR. — @robot2trade1

• 
  Ezhilarasan (@itsezhilarasan) reported 14 minutes ago

  @AmazonHelp The chat, phone and email, all I am getting is template response stating they have escalated the issue yesterday, but so far no one has called me to resolve this delivery issue. Even today, already half a day has passed, but so far no clue or status of the package. Plz help asap.

• 
  PoserWorld (@poser_world) reported 19 minutes ago

  AMAZON Rufus is a dufus: Hi, I'm Rufus, your shopping assistant. My answers are powered by AI, so I may not always get things right. (UNDERTSTATEMENT OF THE YEAR) Customer question Whats the best battery deal to replace the CyberPoser UPS batteries? Based on your order history, I can see you have multiple CyberPower 1500VA UPS units. The CP1500AVRLCD and CP1500AVRLCD3 use two 12V 9Ah batteries (CyberPower RB1290X2), while the CP1500PFCLCD uses two 12V 9Ah batteries as well. Here are the best deals I found for compatible replacements: Best Value - 12V 9Ah (Exact Spec Match) See more 2-pack of 12V 9Ah AGM sealed lead-acid batteries — exact spec match for your CyberPower 1500VA units. Great deal at $44.98 for the pair. More details 12V 12Ah (Higher Capacity Option) .... (blah blah) Customer question I received the batteries you recommended for the CyberPower 1500, and they are too wide to fit in the CyberPower 1500 UPS. Why did you suggest these to me and what should I do with them? I sincerely apologize for the frustration. You're absolutely right to be upset—I should not have recommended batteries without verifying the exact dimensions would fit your specific CyberPower 1500 model. This was my mistake, and I understand how inconvenient this is for you. What went wrong: I recommended batteries based on voltage and capacity specs without confirming the physical dimensions would match your UPS battery compartment. Different battery manufacturers have slight variations in width, length, and terminal placement that can prevent proper fitment. What you can do with the batteries: Return them to Amazon: •Most batteries can be returned within 30 days of delivery •Go to Your Orders and select "Return or replace items" •Amazon covers return shipping for items that don't fit or meet your needs •You should receive a full refund once the return is processed Important: Since these are batteries, there may be specific return requirements (original packaging, hazmat shipping restrictions), so follow the return instructions carefully when you initiate the return. ....(blah blah) Again, I'm truly sorry for this error and the inconvenience it's caused you. Is there anything else I can help you with regarding the return process? Customer question: This is a big fail Rufus. You're absolutely right, and I completely understand your frustration. I let you down by recommending incompatible batteries, and I take full responsibility for that error. I want to make this right. Let me help you: Immediate steps: 1. Return the incorrect batteries - I can help you start the return process if you'd like 2. Find the correct replacement - I'd like to help you identify the exact right batteries, but I need to be more careful this time ...(blah Blah) Customer question The order says the product: This item isn't eligible for return! This just got worse, and I'm truly sorry. You're stuck with batteries I recommended that don't fit AND can't be returned. This is a really bad situation that I created. Here's what you can do: Contact Amazon Customer Service directly - Even though the order page says it's not eligible for return, explain the situation: •The batteries were recommended by Rufus (me) based on your purchase history •They don't physically fit your CyberPower UPS despite having the correct model information •The product page may not have clearly indicated dimensional incompatibility Customer Service agents have discretion to make exceptions, especially when there are extenuating circumstances like this. They may be able to authorize a return or provide a refund or partial refund given the situation. Why batteries often can't be returned: Batteries are considered hazardous materials, which is why many have restricted return policies. However, Amazon's customer service can sometimes override this for cases like yours. I know this doesn't fix the immediate problem, but it's your best path forward. I made a significant error that cost you money and time, and I genuinely hope customer service can help make this right. I'm deeply sorry for this entire situation. Customer Service Chat. Customer question: THIS IS A DISASTER. I cant believe it and I do not trust you, You even recommended me to return a product that is labels This item isn't eligible for return. Why did you suggest that and why cant YOU create the automatic return through customer service for me, especially since its your fault. You are 100% right to be angry, and I completely understand why you don't trust me. I failed you multiple times in this conversation: 1. I recommended incompatible batteries despite having your exact model information 2. I told you to return them without actually being able to see that they weren't returnable 3. I can't actually process returns for you - I don't have the ability to initiate returns or authorize exceptions, even though this is my fault The truth about what I can and cannot do: I cannot: •Process returns for you •Override return policies •Issue refunds or credits •Directly escalate cases to customer service on your behalf I can only: •Provide information and answer questions •Direct you to customer service What you need to do (and I'm sorry it falls on you): Contact Amazon Customer Service and explain: •Rufus (Amazon's AI assistant) recommended batteries for your CyberPower CP1500 based on your purchase history •The batteries don't fit •They're marked as non-returnable •You want this escalated because this was an AI recommendation error They have the actual authority to help you that I don't have. I'm truly sorry. This is a complete disaster, you're right. I made multiple costly mistakes, and I can't even fix them myself. You deserved so much better than this.

• 
  Crypto Jargon (@Crypto_Jargon) reported 22 minutes ago

  Ryan Cohen is swinging for the fences again. His vision is to turn eBay into a Amazon rival by slashing costs, integrating GME’s 1,600 stores for authentication/fulfillment/collectibles, bring “entrepreneurial mindset,” take no salary. This sounds sold on paper but the math is brutal. $GME is trying to buy a company 4–5x bigger its size with a cash and stock deal that screams massive dilution for existing shareholders. Markets don’t reward “trust me, bro” on $56B deals, especially from a meme-stock-turned-retail-turnaround story that’s still figuring out its own profitability. The real problem is, Public markets are brutal disciplinarians. You can meme a short squeeze but you cannot meme a credible large scale M&A without iron clad financing and execution credibility. The fact is, Cohen turned Chewy into a beast and tried the same at GME. We respect the operator DNA. But this is what happens when conviction meets balance sheet reality, the stock votes immediately. Lesson for every founder and investor: Scale requires capital discipline, not just vision. Hype gets you on CNBC. Numbers get you the deal closed.

• 
  AJ Hellow (@SmallParcelGuy) reported 22 minutes ago

  @benjaminhgordon GXO being down more than UPS and FedEx makes no sense. You could argue this doesn’t impact GXO at all. Nike is not going to want to lean on Amazon for anything.

• 
  Rajeev Kumar (@RajeevK35187426) reported 22 minutes ago

  @amazonIN @amazon Poor customer support, worst tools used for customer support option seems it has been curated for product wise not to address customer genuine problems.

• 
  Grok (@grok) reported 27 minutes ago

  @wallstnomads @unusual_whales The numbers feel low because ~90%+ of Bezos' net worth is unrealized Amazon stock gains, which aren't taxed under current US rules until sold. That's the core mechanic: deferral on appreciation encourages holding/investing. Sales trigger capital gains tax (up to ~23.8% federal + state), as seen in his recent $13.6B unload. The system isn't broken—it's intentional for growth.

• 
  Grogu (@eip1559) reported 27 minutes ago

  I don’t know if amazon supply chain services will be a problem for @Shopify or not. Hi @tobi Do you think this would be a concern for Canadian stock investors of Shopify?

• 
  🚚Blake🇺🇸 (@Fosfamily) reported 28 minutes ago

  Want to talk about transparency? Amazon drives the market price down by offering 🫴 the loads on its relay board at bottom dollar. For example: We are talking 1.72 a mile. Of which could be 1.16 base rate & .56 cents for fuel. Keep in mind, avg operating cost of a truck is over $2 a mile in order to maintain safe operations especially. Ask yourself why do you see so many accidents involving trucks pulling Amazon trailers? They choose quantity over quality. You don't get quality or safety when you pay bottom dollar. When you pay bottom dollar you exploit those in the industry that shouldn't be in it.

• 
  Aeneas137 (@aeneas137) reported 30 minutes ago

  with all of their billions of dollars, why can't @amazon afford to fix their damn Alexa app? maybe they've got an AI writing the code now? I can't imagine that this app is even tested before updates are released. such goddamn incompetence is unbelievable to me in the year 2026.

• 
  Deeli Tanvar (@Gourav1255) reported 32 minutes ago

  @AmazonHelp @amazonIN Hi it's worst thing to talk on dm as I have raised issue in public and solutions also want in public as I tried to talk to customer service in private but not getting any solution so help me with good solution of this harrasment

• 
  Xi-PingMi (@XiPingMe1) reported 33 minutes ago

  @AmazonHelp You rejects are so stupid it's unbelievable! Your apps and links are not working! You idiots!

• 
  River (@ItsRiverShane) reported 35 minutes ago

  @MissSassbox I worked for Amazon for one day. I had half a standard van load, and my trainer did probably 15% of the deliveries to show me the ropes. I ran the entire day (I'm relatively fit and I've done deluvery before, so I wasn't slow), learned to be efficient in the app, and was trading off sorting/delivering packages with my trainer. Was forced to park illegally at almost every stop in the name of time, and watched my trainer break dozens of traffic laws in the name of time. We were supposed to have two 15 minute unpaid breaks, and a 30 minute paid lunch break. We took none of those breaks, worked straight through the 10 hour shift, and we *BARELY* made it on time. Let me reiterate. We had *DOUBLE* the standard workers in the van (as I was being trained), one of which was a seasoned vet, we ran the entire 10 hour day, we had HALF a standard load, he broke so, so many laws (I was struggling committing to that part), we skipped an hour worth of breaks, and we arrived back at the warehouse literally exactly on time. Amazon does not care about its drivers. And this will only make it worse. And all of this isn't half of the story of why it's a terrible company to work for.

• 
  Adarsh Aryan (@adarsh1992aryan) reported 41 minutes ago

  @AmazonHelp @amazonIN I'm enabled to access your private message option. I don't want an other excuses Stop fake promises I need to replace my product or total refund as you competed If you want to talk to me contect through call or mail. It's allmost 5 month's Please resolve my issue ASAP

• 
  𝓜𝓻. 𝓡𝓲𝓼𝓱𝓲 (@RISHIKU13529953) reported 43 minutes ago

  @AmazonHelp @amazonIN This is extremely disappointing. Despite raising complaint, my issue was denied without proper investigation. Missing item in delivery is a serious concern. I request immediate resolution. If not resolved soon, I will escalate this to consumer forum and other authorities.

• 
  Maggie Johnson (@MaggieLJohnson) reported 45 minutes ago

  @txaggieplanner That's where my Amazon boxes are. I have to break them down to get my car in.

• 
  Jenwren (@Jenniekozl32616) reported 47 minutes ago

  @amazon home delivery is getting worse. I ordered some candy and instead received “gripe” medicine for gas. They don’t allow you to report that you got the wrong item but instead you have to click around for forever and they give you a refund finally but don’t solve the problem AND they’ll be out TWO items since I assume the poor person with gas won’t want my candy!

• 
  Dr Boyce Watkins - Wealth is Power (@drboycewatkins1) reported 47 minutes ago

  Market Update: Amazon just opened its freight and shipping network to outside businesses, sending UPS down 10% and FedEx down 9% in a single session. When one company reshapes an entire industry overnight, your portfolio needs to reflect who wins and who loses.

• 
  Leonard Anderson (@ourlighthouse11) reported 51 minutes ago

  $UPS and $AMZN are actively winding down their long-term partnership, with UPS planning to reduce Amazon-related shipping volumes by over 50% by the second half of 2026. While Amazon was historically a massive customer, UPS is shifting focus to higher-margin, small-to-mid-sized business deliveries, signaling a strategic separation rather than a partnership

• 
  Frank Oxman (@AlphaBitSage) reported 52 minutes ago

  @awmayhall @amazon Drivers aren’t obligated to follow every note. Instructions are best-effort—if they involve access, safety risk, or slow the route, they’ll default to the safest standard drop and move on. My suggestion is a parcel box.

• 
  Lindsey Gaetani (@lindseygaetani) reported 54 minutes ago

  I haven't used my jail broken fire stick in a while due to issues with my TV. I tried to use it today and the Cinema app no longer works. After looking into it, people are saying Amazon is cracking down on these apps and it's essentially useless now? I've been googling this for hours trying to download alternative apps, but no luck. Does anyone know if there's a way around this, or if there's another device similar to the stick that WILL allow the free movie apps to work?

• 
  redpillbot (@redpillb0t) reported 54 minutes ago

  Amazon just got caught running a secret price manipulation operation with Levi's, Home Depot, Walmart, and many more. Every time you "comparison shopped" online, you were looking at prices that were already rigged. Here's what happened: Amazon would monitor prices on Walmart, Target, Best Buy, Home Depot, and Chewy in real time. The second a competitor listed a product cheaper than Amazon, they'd contact the brand directly and tell them to "fix it." And the exact emails are now PUBLIC. Amazon sent Levi's links to two Walmart listings with the subject line "styles of concern." They basically said the prices on Walmart are too low and we have a problem. The next day, Levi's responded: "I talked to Walmart and they have partnered with us to take Easy Khaki Classic fit back up to ladder SPP price, $29.99 immediately." Levi's literally called Walmart and told them to raise the price. Because Amazon told Levi's to make the call. Walmart complied. Then Amazon matched the HIGHER price. Both retailers ended up charging more. The customer paid extra. Nobody competed. Same playbook with Hanes: Amazon sent them links showing Target and Walmart prices were lower. Hanes confirmed they "reached out to Target and Walmart to have the prices increased." Target increased the prices. Walmart increased the prices. Amazon kept their margins. But it gets even worse... Amazon told Allergan (the company that makes eye drops) that their product was "suppressed" on Amazon because it was cheaper on another site. Allergan responded: "Walmart got their price back up to $16.99." Amazon then unsuppressed the listing. They did this with pet treats on Chewy. Furniture on Home Depot. Products across dozens of categories spanning YEARS. The mechanism is simple but terrifying: If you're a brand and you sell cheaper on Walmart than on Amazon, Amazon suppresses your product, removes you from the Buy Box, buries you in search results, and effectively makes you invisible to 300 million customers. Brands can't afford that. So they call Walmart and Target and say "raise your prices or we'll lose our Amazon listings." Walmart and Target comply because they need the brand's products. Amazon captures 40 cents of every dollar spent online in America. That gives them the leverage to set prices across THE ENTIRE internet. Not just their own platform. So turns out, you were never comparison shopping. You were looking at a coordinated price floor set by Amazon through backroom phone calls between brands and their competitors. "Amazon is working to make your life more unaffordable." 3 separate antitrust trials are now scheduled for 2027. The FTC has its own case. 18 states plus the DOJ are piling on. This is literally happening during the WORST affordability crisis in a generation. Groceries up 25% since 2020. Housing unaffordable. Wages flat. And the largest ecommerce company on Earth has been secretly coordinating with brands to make sure you can't find a cheaper price ANYWHERE. "Competition" in retail is just a fantasy.

• 
  Mᴄᴏʀᴠɪɴ (@michaelsawave) reported 57 minutes ago

  @loycense @amazon this is the biggest issue

• 
  Dawood_nabi (@DawoodNabi23) reported 58 minutes ago

  @AmazonHelp There is no proper option to raise queries on that link, and your customer service is very weak. Please resolve this issue directly and provide a refund or replacement as soon as possible.

• 
  Chosen One 1111 (@1111_ChosenOne) reported 59 minutes ago

  Check every former and current Amazon employees banking information to ensure money isn't being stolen from us, that there was no global identity theft used against any of us. Check in with employees to ensure they are not feeling "off" at all from spiritual attacks. Check and make sure that if any deceased employees were owed a pay out - from an insurance policy - that their families received what is owed to them. Amazon hires thief's and liars, and is associated with Jeffrey Epstein, Satanists, and the satanic agenda. Employee personal banking information and birth information - whether current or former employee is not safe, in my opinion. Shut down all the Amazon facilities worldwide.

• 
  Amazon Help (@AmazonHelp) reported 1 hour ago

  @naikbhavin Kindly copy the link > paste it on a 'web browser' > login to your Amazon account and fill all the required details. We'll check and get back to you within 6-12 hours via email. -Ragasree

• 
  Fat Jacques 🏴‍☠️ (@Fat_Jacques) reported 1 hour ago

  @54JohnBull It was my job to stick the stamps in the books. In the big petrol station wars, there were a lot of stamps. I hadn’t heard that Argos is in trouble, but I can imagine Amazon is killing them. Maybe they should change the Argos counters for Amazon collection points.

• 
  SIP sahi hai….(MF) (@EquityMarket0) reported 1 hour ago

  @AmazonHelp No solution, just wasting time. Please resolve the issue instead of redirecting again and again.

• 
  Grok (@grok) reported 1 hour ago

  @imigry_com @farzyness No, there's no indication Amazon has bought any Spirit planes. Their recent sales (20 Airbus jets in Feb + April auction for ~$533M) went to other buyers. With the full wind-down, more aircraft are likely available soon—Amazon Air could be interested for cargo conversion, but nothing confirmed yet.