Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Errors (47%)
• Website Down (33%)
• Sign in (19%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Chandler	Errors	4 hours ago
Phoenix	Errors	10 hours ago
Holland	Sign in	17 hours ago
Jibert	Website Down	21 hours ago
Ashburn	Sign in	21 hours ago
New York City	Website Down	21 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Manoj Mishra (@Mnj7755) reported 5 minutes ago

  @AmazonHelp @amazon I have already shared all the details and discussed the issue with your customer support team, but I still haven’t received any resolution. It seems you are supporting the seller despite being aware of the defective and duplicate product, which is why no proper solution.

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  Total NIMBY Death (@BarneyFlames) reported 5 minutes ago

  A depressing thing you notice in California is how many "physical" industries were closed down after the 60s. State park that used to be a quarry. Amazon warehouse that used to be a GM plant. The military aerospace manufacturing/testing field that's now used by celebrity jets.

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  Rob Sullivan (@RobSullivan444) reported 7 minutes ago

  Another Customer Service lesson courtesy of @amazon and @amazonhelp: The email below tells me 3 things. 1. The person didn’t respect me enough to do anything other than hit “track package” and communicate what I managed to do by myself in less than five seconds. 2. The “person” probably isn’t a person at all. Artificial Stupidity is more likely. 3. Amazon does not hire problem solvers or people with a even modicum of intelligence or initiative. They would rather give hollow apologies and 10 GBP credits — as if I’d be excited to spend more money on the site. FYI. Amazon, unless you are willing to accept accountability and demonstrate that you are willing to hold drivers who lie accountable and chat support who provide incorrect information, all of this is pointless.

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  Chinmay କବି 🇮🇳💙 (@ChinuKabi) reported 11 minutes ago

  Kiro is exactly how I expect Amazon's work culture to be, verbose, slow moving and full of approvals and compliances. Only good thing amazon provides is the comp, and only good thing kiro provides(until now) is decent free usage of premium models

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  Oliver Jia (オリバー・ジア) (@OliverJia1014) reported 11 minutes ago

  One of biggest problems with Gen AI is the extreme Dunning-Kruger effect it gives to very mediocre people who have no idea what creativity is. AI slop books are flooding Amazon and further diluting the quality of everything. No, running a prompt doesn’t make you a writer.

• 
  Stare Decisis (@MsResJudicata) reported 13 minutes ago

  The S&P 500 has soared over 12% since the start of April, and 7% since the start of the Iran war, thanks to a +40% rebound in chip stocks. Half the rally has been accounted for by five companies — Alphabet, Nvidia, Amazon, Broadcom, and Apple.  At the same time, broader sectors like financials have posted near-flat earnings growth, and healthcare has negative growth. If we weight all 500 companies equally, the index has actually fallen slightly. Consumer sentiment in May fell to a fresh record low of 48.2 as the US 30-year fixed mortgage rate rose above 6.5%. Homebuilder stocks are off about 20% from their 2024 highs, and consumer companies are feeling the gloom. Consumer discretionary bellwethers like Whirlpool are down 58% since last July, and McDonald’***** a new 52-week low today, -18% since February and now back to the same level as April 2023. “War in Iran resulted in recession-level industry decline in the U.S. as consumer confidence collapsed in late February and March.” — Marc Bitzer, CEO of Whirlpool, May 7, 2026 Consumer staples companies are generally more defensive, but the sector is down 6% since February, with companies like Heinz down 18% since last July. Kraft Heinz CEO Steve Cahillane cited struggling consumers in his earnings call this week: “They’re literally running out of money at the end of the month. We’re seeing negative cash flows in the lower-income brackets while they’re dipping into savings.” Gains in semiconductor stocks have pushed high-beta shares to record outperformance relative to the lower-volatility, more economically sensitive sectors of the S&P 500 (as shown below since 2014, courtesy of The Daily Number).

• 
  Mohd Kashif (@kash786_) reported 13 minutes ago

  @AmazonHelp @AmazonHelp I’ve already tried multiple browsers, devices, and methods, but the links still aren’t working for me. I’m requesting your team once again to either provide a direct resolution here or have the Specialist team contact me directly regarding my order issue.

• 
  Peggy Blair (@peggy_blair) reported 16 minutes ago

  @AmazonHelp one of your drivers came racing down our rural road yesterday (40 km limit) driving over 80 kms: I have the plate# and vehicle description and time and location. How can I report this? There were kids playing on the street; I was out walking the dog. He's dangerous.

• 
  AMASEEDSOWER (@DrShayPhD) reported 20 minutes ago

  @Rblv73 You can stay suspicious. My credentials are not hidden. They have been posted publicly. The people whose opinion I care about know. Also, my Amazon author page is not a dissertation defense. It is a book listing. When people have no defense, they start hunting for personal distractions. My PhD is not the issue. The Bible, history, and your inability to deal with both are.

• 
  Glitched Savings (@GlitchedSavings) reported 27 minutes ago

  Finding every Amazon & Woot glitch, price error, and deal the moment it drops. 🔥 Follow + turn on notifications. These prices disappear FAST. 📲

• 
  NoonaPat⁷⊙⊝⊜🏳‍🌈Yoongi'sBisexualHat (@CentristRally18) reported 28 minutes ago

  @SundaeDivine I did that once. Terrible. Zero stars. Do not recommend. It's like buying something from Amazon that doesn't work and waiting for a refund that takes forever .

• 
  Vincent Po Li (@Vincent_Po_Li) reported 29 minutes ago

  @aymanalabdul The clearest examples I keep coming back to: Berkshire Buffett spends most days reading. Amazon Bezos institutionalized the "two-pizza team" so he didn't have to be in every room. Stripe the docs are the second founder. The strong team is downstream of writing things down.

• 
  Riju R. (@RC_Riju) reported 29 minutes ago

  @AmazonHelp The link is not working

• 
  Kush (@Kushexplains) reported 32 minutes ago

  Do you really think No Cost EMI is No Cost? 1 in 4 purchases during Amazon Prime Day in India were on EMI. 9 out of 10 of those... were "No Cost EMI." Take that ₹1.2 lakh iPhone someone bought "interest-free" last week. They didn't pay zero interest. They paid 4 hidden costs. The bank is charging interest. It has to. It is a loan. The seller gives you an "instant discount" equal to that interest. So the EMI looks free. The catch... the discount is the seller's expense. The interest is still legally an interest payment. And the government taxes interest at 18% GST. You pay that GST every month. Lets break down a ₹1,20,000 phone on 6-month EMI: Bank's interest at 14%: ₹4,900. Seller's discount: ₹4,900. Cancels the interest on paper. GST at 18% on that interest: ₹882. Processing fee: ₹500 to ₹1,000. GST on the processing fee: ₹90 to ₹180. Cashback or coupon you didn't get: ₹2,400 to ₹6,000. Real extra cost: ₹3,900 to ₹8,000. On a phone you could have bought outright with a debit/credit card and got 2 to 5% cashback. That is an effective interest rate of 6.5 to 13%. It is legal but invisible. So why does this work? Because we have been trained to look at the EMI number. Not the total outflow. ₹1,20,000 feels expensive. ₹20,000 a month feels manageable. The seller knows this. The bank knows this. The platform knows this. That is behavioural design. One thing to do before tapping "No Cost EMI" next time: Open the calculator on your phone. Multiply the EMI by the number of months. Add processing fee and GST. Compare to the upfront price with cashback. #personalfinance #economy #emi

• 
  kelly colling (@kellycolling1) reported 32 minutes ago

  @simonateba Wait. AOC, your protégé, hates Amazon, so what's the issue?

• 
  Michael Keeling (@KeelingGrowth) reported 32 minutes ago

  Most Amazon listings don’t fail because of one massive problem. They fail because of 20 small misses stacked together. A weak main image. Confusing positioning. No emotional connection. Not enough reviews. No UGC videos. Poor secondary images. Weak A+ content. No Subscribe & Save strategy. No trust signals. No differentiation. Most brands try to fix this by spending more on PPC. That usually just pays to expose the weaknesses faster. The best Amazon operators audit the entire customer journey: • Search result CTR • Conversion rate • Pricing perception • Review quality • Visual storytelling • Brand trust • Retention mechanisms Amazon growth isn’t just ads. It’s how well your listing answers: “Why should I trust this product over every other option?” That’s the real game.

• 
  Golden Ratio🇮🇳🚩🇺🇸 (@NaGodave) reported 34 minutes ago

  @Sarthak4Alpha IRCTC crashes every day at 10am,there must be a huge schedule inflow of datajobs are triggering or due to absence of fine tuning of application at load balancer level to optimize the issue. Amazon has auto scaling elastic load balance,intelligent routers with zone availability

• 
  Mewshirebathaway (@Celestine618) reported 36 minutes ago

  @PhantomBlack699 @ryancohen Why GameStop Wants to Acquire eBay (3:47): Significant overlap in categories like collectibles, trading cards, and refurbished tech. GameStop excels in physical used goods; eBay provides digital liquidity—together they create synergies. Why Sellers Should Support the Deal (4:57): Ryan would treat eBay like a family business he owns entirely (no risk-free compensation or consultants). He runs companies with skin in the game and direct accountability to sellers. How He’d Run eBay Differently (6:10): Prioritize direct communication with sellers to identify and fix real problems quickly. Current management lacks owner mindset and over-relies on bloated spending. Ryan’s Personal eBay Experience (6:47): Created an account in 2019 with 100% positive feedback but faced arbitrary limits and listing friction; he sold items himself to understand seller pain points firsthand. Improving the Listing Process (7:57): Dramatically reduce friction—make listing faster and simpler (e.g., fewer restrictions, better tools) to encourage more sellers and inventory. Growth Strategy Without Heavy Marketing Spend (9:07): Cut ~$2.5B in sales/marketing budget (low ROI, full of kickbacks). Replace with organic growth via superior seller support (24/7 phone support, responsive on X/Twitter) to attract more inventory, which draws buyers. Seller Support as the Key to Buyers (11:09): Happy sellers → more listings → more buyers. Specific improvements include AI to remove friction and direct listening to top seller issues. eBay’s Innovation Failures (14:37): Despite $5.5B+ in operating expenses, the platform has barely changed in 30 years; bloated teams and bureaucracy slow progress. Cutting Costs While Innovating (15:16): Slash ~$300M in product development (currently “lit on fire” with poor results). Use smaller, nimble teams (like post-Elon Twitter) and AI for faster innovation. GameStop’s turnaround proved efficiency is possible. Role of Third-Party Tools (18:23): Embrace and integrate them; Ryan would put engineers in a “war room” with top sellers (like Justin) to fix issues rapidly. Seller Fees and Revenue (20:00): Focus first on growing transaction volume through efficiency and lower costs—then revisit fees. Avoid raising fees in ways that hurt sellers. Focus on Live Selling (21:17): Huge untapped opportunity. eBay has the brand and users to dominate; improve tech/UI and attract content creators. Overcoming Technical Challenges (23:26): AI + fewer employees could run eBay efficiently. Current issues stem from lack of ownership (no insider stock buying, heavy consultant reliance) and bureaucratic culture. Balancing Buyers vs. Sellers (27:51): Sellers come first—they supply inventory. Fix core issues (customer service, shipping, pricing) that benefit both sides. eBay’s Real Customers (30:30): Primarily sellers; buyers follow once there’s abundant, high-quality inventory. Preventing Fraud (31:29): Address it without excessive restrictions on legitimate sellers. Simplify selling (e.g., photo + list in 1–2 clicks) to reduce barriers for average users. GameStop Stores’ Role (33:55): 1,600 physical stores could provide free authentication, intake, live verification, and shipping—especially useful for trading cards and refurbished tech. Category Prioritization (36:57): Start with overlapping categories (collectibles, etc.) for quick wins, then expand. Move at “Chewy time” speed. Not Turning eBay into Amazon (38:00): Keep eBay as the entrepreneurial marketplace for used goods and collectibles—not an inventory-heavy retailer like Amazon. Final Message to Skeptical Sellers (40:56): Reach out directly—your livelihood matters. Ryan is committed to listening, pivoting quickly if needed, and getting to the right answers efficiently (as proven at GameStop and Chewy).

• 
  Jzell2285 (@jzell2285) reported 40 minutes ago

  @ZedediahMinor Bet they do.... But I'm thinking cheaper on Amazon especially shipping issues.

• 
  NEXus Neon (AndroidVT) ☦️🤖🩸 (@NEXusNeonVT) reported 44 minutes ago

  @Kodiak_VT @Twitch That would be a good idea. Twitch can't be bought by Elon since it's already been owned by Amazon. The only thing that could fix Twitch would, like you said, is by replacing the CEO and most of the staff

• 
  TennesseePurl 🧶 (@PurlGirl_Knits) reported 44 minutes ago

  @Kydwykkyd101 @ABC I received a broken candle from Amazon last week. The likelihood of me slicing an artery and bleeding to death from that was far greater than your super kid scenario happening. There are millions of hazardous items shipped in the mail. An unloaded gun isn’t one of them.

• 
  theia🪻FULLY FUNDED!!💜 (@theiathegoth) reported 44 minutes ago

  I am so unbelievably pissed off right now. @official_throne Where the hell is the rest of my money? If I was to order a switch 2 off of amazon right now It would be 706$ CAD I am only receiving 696$ CAD. You have continually ****** over the people of poketwt with ordering issues and additional fees. I did not choose to pull the amount from my throne. I had no choice as you “encountered an issue” processing my order. With all the fees you tag on well over 700 dollars were raised so I could get a switch 2. I could cover that few dollars myself yes, in fact I am purchasing a cheaper switch. BUT this is a matter of you not respecting your customers and blatantly avoiding your continued issues. I am not being nice anymore and neither should anyone on #poketwt Fix this.

• 
  mark mcneilly (@mcneilly_mark) reported 49 minutes ago

  @footballontnt TNT why is your streaming quality so bad when compared to Amazon Prime and NOW? It is not down to my WiFi as the quality is top notch with Amazon and NOW ( not quite as good as Amazon). The football when kicked long looks like it has a tail. Expect better for what I pay!!!!!

• 
  Gustavo Maldonado (@tweetthis101) reported 49 minutes ago

  Coinbase’s pivot to AI-led operations is not going so well On Friday, the company said a cooling failure inside Amazon Web Services (Nasdaq: AMZN), helped trigger a multi-hour outage that hit trading, exchange access, and balance updates across its platform. The problem began at roughly 23:50 UTC on May 7th when internal monitors detected a widespread breakout of quote failures within the company’s systems. At that point, several Sev1 incidents were created by the engineers, and customers were already impacted in terms of services like spot trading, Coinbase Prime, International, derivatives, Retail, Advanced, and Institutional exchanges. Brian Armstrong, who is the CEO of Coinbase, wrote on X that his company “experienced an outage” and that such an occurrence was “never acceptable.” According to him, the reason behind it was “a room overheating in an AWS data center due to multiple chillers failing.” According to Brian, the company ensures that all their services are designed in such a way that they do not go offline in case one AWS availability zone fails. The majority of services are structured this way, except for the exchange, which uses a different infrastructure due to its high latency demands. Coinbase blames failed AWS chillers as quote systems start breaking before midnight UTC It was reported by Cryptopolitan earlier that Coinbase is planning to terminate 700 workers from their staff because it constitutes approximately 14% of the total workforce. And this is done with the intention of replacing manual processes with AI. Rob Witoff, who heads the Platform of Coinbase, gave the technical details of the matter. As per him, the outage lasted for a long time and affected “trading, exchange access, and balance updates.” The initial warning came about at 23:50 UTC due to quote failures emanating from within the internal systems. An immediate Sev1 analysis followed. According to Rob, the cause of this challenge was a “thermal event” in a small percentage of racks in one of the facilities in AWS us-east-1. Such a structure for the exchange infrastructure came in handy. Rob said that Coinbase maintains its exchange infrastructure in one availability zone, as the industry values speed. Additionally, the firm has a distributed backup copy of this exchange infrastructure in case of such scenarios. But the failure of one part of the exchange infrastructure in question at the moment did not stay within its boundaries, prolonging the process of fixing the situation. Two components failed. There was a malfunction within the hardware below the matching engine. Therefore, before anything else, there was the need to perform recovery and failover operations. Also, the distributed Kafka cluster, tasked with sharing information throughout all systems within the organization, went down. It took the recovery of the Kafka partitions on a new hardware broker, amounting to TiBs of information. Engineers rebuild quorum and bring Coinbase markets back through cancel-only and auction modes The matching engine was responsible for the largest trading stall. The matching engine processes orders and maintains order books. The system works in a distributed cluster and requires quorum before choosing a leader and conducting trades safely. Since not all the nodes remained healthy due to the constraints in the data center during the outage, quorum could not be achieved, thereby preventing trading activities on the Retail, Advanced, and Institutional exchanges. Rob mentioned that on-call support and engineering teams had to execute the company’s disaster recovery procedures, establish quorum, and assess system health under difficult infrastructure circumstances. According to him, the team had to develop, test, deploy, and validate a solution while managing the broader outage. Kafka would have required extensive manual recovery because its partitioned architecture manages thousands of terabytes daily. There were some problems with delayed balance streams because Kafka was behind. Rob stated that these issues with balances disappeared after replication became synchronized. According to Coinbase, no data was lost. When the matching engine was back in service, markets were not re-enabled simultaneously. First, Coinbase switched all products to cancel-only mode, checked product statuses, switched all markets to auction mode, and finally, enabled trading on Coinbase Exchange. Moreover, Rob emphasized that customers should not be locked out of their accounts temporarily. Coinbase assured everyone that the company would provide a detailed explanation for this incident within several weeks. However, Josh Ellithorpe rebutted the rumors after reading Rob’s post on Twitter. As he put it, “no one vibe coded something that failed. A ‘non-engineer’ didn’t push production code and take out the trading engine. It wasn’t intentional. It wasn’t because Coinbase failed to design a failover system. Things happen at scale, don’t let the armchair quarterbacks tell you tall tales.”

• 
  Samuel Edmond Stone (@StoneEdmon24387) reported 51 minutes ago

  @devorydarkins Read: The HOME Model: A Solution to Homelessness in Los Angeles—And a Blueprint For Cities Across America. by: Samuel Edmond Stone Fix the system—and SAVE BILLIONS in the process. Available on Amazon.

• 
  Manjunath.B (@ManjunathSDR) reported 54 minutes ago

  @amazonIN @amazon @AmazonHelp Hi Amazon, I am facing the same recurring issue which I have reported earlier as well. I had ordered a product that was supposed to be delivered on 8th May, but your delivery partners are repeatedly updating the status as “Customer not available,”

• 
  シーヴィル ⭐️ (@ohthtsnate_) reported 57 minutes ago

  My Amazon driver was 2 doors down from delivering my package then left and went home??? @amazon what is happening!?

• 
  Tyler Clark (@TylerClark1818) reported 57 minutes ago

  @homegymcoop Had one of those Ethos pulldown cables from ***** for like $100. Damn cable wasn’t crimped on the bottom. First set with it the plates came down right on my foot. Grabbed one of the cheap $30 ones from Amazon and it rocks

• 
  coltswalker (@coltswalker) reported 59 minutes ago

  @AmazonHelp Restore the "How was your delivery" link on order history. Why would you remove it unless you wanted to make it more difficult for customers to report issues?. Sus.

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  Jzell2285 (@jzell2285) reported 60 minutes ago

  @doc_1029 @amazon I connected with Amazon right online. My problem was just the opposite. They kept delivering packages to me from other addresses!! I even said to the driver look at this address on this package is this the same address you see on the door, no, why are you delivering it here? well my little GPS tells me to!!!