Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Errors (47%)
• Website Down (33%)
• Sign in (19%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Parsippany	Errors	1 hour ago
Las Vegas	Website Down	12 hours ago
Dallas	Sign in	13 hours ago
Colorado Springs	Sign in	15 hours ago
Township of Evan	Website Down	15 hours ago
Philadelphia	Sign in	16 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hey YouSee (@AskYouSee) reported 3 minutes ago

  @AmazonHelp @AmazonHelp It has now been more than 24 hours since I submitted the requested form, but I have received no call, email, or update. My account is still under review. Kindly escalate this issue immediately to the Account Specialist team and provide a resolution.

• 
  Sassykitten666 (@sassykitten666) reported 4 minutes ago

  @DetectiveSeeds @ErikInCt_ That’s stupid out of all the games that’s the one I was really hoping to win. Not sure when I will be able to get it cause Amazon is stupid and shut the hubbys dsp down last night.

• 
  Choose Freedom! IRAN will Save the World... (@KathrynJane805) reported 12 minutes ago

  stocks—Broadcom alongside Alphabet, Amazon, Apple, Meta, Microsoft and Nvidia—and the market value of the S&P is actually down. Put another way, these seven are lifting the entire market.” BOTH PARTIES R dumb grifters w/ NO SOLUTIONS so they just keep propping up this EVIL SYSTEM

• 
  Khalil Al Khalifa (@EBN_MAKKAH) reported 14 minutes ago

  @AmazonHelp i need the email for Amazon US customer service because i want to send the problem that face due to an item that I ordered from Amazon US.I am writing regarding Order #112-0116509-1870677, which has been subject to an unacceptable delay and unreliable tracking updates

• 
  yourtechboyfriend (@_einsteinedison) reported 16 minutes ago

  @kolo_pay Does publishing on Amazon via book aggregators solve this issue @kolo_pay Anyone ?

• 
  Animish Malpani (@amalpani163) reported 16 minutes ago

  @AmazonHelp Return reactivation is not possible on the link. The delivery was exchanged due to a size issue. You need to reactivate the return option as your delivery partner has cancelled delivery without even contacting me.

• 
  Tia Ferrigno (@TiaFerrign89520) reported 17 minutes ago

  @JuanPalomo34341 I used to deliver for Amazon. No problem with certain areas as there was always someone home to collect their purchases

• 
  Hey YouSee (@AskYouSee) reported 19 minutes ago

  @AmazonHelp @AmazonHelp I’ve checked Inbox, Spam, Junk & Archive multiple times and received no email. I filled the form and waited 24+ hours. Please stop automated replies and escalate this issue. It has been pending for 12+ days despite submitting all documents.

• 
  Dykologist (@ColorsofCola) reported 20 minutes ago

  @amazon idk when it started taking yall months to process refunds but yall need to fix this, it’s bad enough im paying for prime and my **** don’t be coming for days

• 
  Ankit singh (@Aksingh1391) reported 21 minutes ago

  @AmazonHelp @amazonIN I have already raised issue multiple times and the resolution was “no resolution” please check the timelines internally

• 
  Rubio's Shoes (@RobReiner61509) reported 31 minutes ago

  @AnnieForTruth Typical amazon production. **** script...bad plotline...terrible acting

• 
  Bhushan Gaikwad (@BhushGaWEsome) reported 32 minutes ago

  To avoid a write-down of these assets, major AI model providers would ideally generate a return on invested capital (ROIC) of about 25 percent, Sommer said. (That’s about what Amazon, Microsoft, and Google tend to earn on their overall capital investments.)

• 
  Ankit Jaiswal (@itsankitjaiswal) reported 35 minutes ago

  JUST IN: Anthropic commits to spending $100,000,000,000 on AWS over the next 10 years. Amazon and Google are each building server farms powered by 5 gigawatts of electricity for a single AI lab. One not-yet-profitable company just moved energy markets.

• 
  TurnipJam (@TurnipJam) reported 37 minutes ago

  @ScottforFlorida He said you should be killed and nothing came out of it. You are a Senator. Why didn't the FBI bust down his door? Why does he still have a platform on an Amazon-owned company? Are you underestimating the threat here? His supporters are violent and unhinged. Wake up

• 
  Amar M (@amarsmali) reported 38 minutes ago

  @amazonpay I am struggling to get solution on my problem related to Amazon Fastag since last 16 days. My ticket numbers are D437969314 & D428931517. Also there is no ticket number that I have for the conversation on 18-April. Please expedite as I have pay double toll fees.

• 
  Kika Angelic 🇪🇺🏳️‍🌈 (@KikaAngelic) reported 39 minutes ago

  @amznsellerhelp @visualsofkamil Why are you responding to every single person but me? Why are you deliberately ignoring all of my messages? I am banned from the Amazon Seller Forum, I am blocked from any means to get help with serious issues that impact my business. I haven’t been properly paid by Amazon ever since the DD + 7 reserve was introduced. All of my funds are held in Account Level Reserve. Others are able to post on the Amazon Seller Forum with identical issue and get help.

• 
  Law ⚖️Search (@godblessme1180) reported 39 minutes ago

  Nancy Guthrie I’ve continued to express my disappointment in a crime scene being handed back to the family and service people such as a pool cleaner or the gardener Amazon and a Piza man and a lady with a dog went literally right up to where the blood was splattered on the top of the stairs that makes sense and a little doggy was sniffing there .. as a legal evidence researcher and analyst . The blue top was left ,, but believed to be one of the LE’s ! The suspect looks down ,, when entering the door porch was he check to see if there was a blood trail and if it went back to the stairs hmmm 🤔 he had the mouth light as we know! This crime scene should never been handed back so quick and especially before the FBI allegedly saw it .. if this is true that is absolutely appalling.! And the blood does seem to go further back from the front door then a lot of the original pictures have shown ,, which means she must’ve been bleeding quite profusely !

• 
  Prince ⚡ (@I_M_PRastogi) reported 41 minutes ago

  @AmazonHelp @amazon This is very frustrating. Your link is not working. I need to file complaint again and again for the incorrectly marked pickup for the second time for same product. And you are mentioning that i will get refund once item go back to the seller but my question is how???

• 
  Tapesh Chowdhury (@Tapesh_C) reported 42 minutes ago

  If you track these weekly, Amazon growth becomes predictable. Most brands watch sales and ACOS. That’s why they stay stuck. Sales are outcomes. You need input metrics. Here are the only weekly numbers that matter if you want profit and scale: → Blended ACOS, total ad spend divided by total revenue. → Organic to ad sales ratio, aim minimum 1:2. → Conversion rate per hero ASIN, target 15% plus. → Top 10 keyword ranking position movement. → Click through rate, below 0.3% means image problem. → Review velocity, new reviews per 1,000 units. → In stock rate, never drop below 98%. → Contribution margin after ads, not just revenue. One brand we worked with focused only on these 8. Revenue grew 62% in 4 months. Ad spend stayed flat. Most founders track too many dashboards. Weekly clarity beats daily panic. Which one of these metrics are you not tracking every single week?

• 
  Bhovnesh kumar (@Bhovneshkumar) reported 46 minutes ago

  @AmazonHelp Here not benifit to connect them, they denied 3 time talk, they not listen my problem, tell me here I have send everything Even you can listen delivery person also say 2 quantity

• 
  Levent Peker (@pekerleo) reported 46 minutes ago

  Starlink vs Amazon Leo — the spectrum architectures are fundamentally different bets. Starlink runs user links on Ku-band (10.7–12.7 GHz down, 14–14.5 GHz up). Lower frequency, better rain penetration, but narrower channels and direct contention with DBS incumbents. Amazon Leo went all-in on Ka-band (17.7–20.2 / 27.5–30 GHz) for users — wider channels, smaller terminals, but you pay for it in rain fade. 10–20 dB attenuation in heavy storms is not a rounding error. Both converge on Ka for gateway feeder links, and both run optical ISLs at ~100 Gbps for on-orbit routing. Traffic stays in space until it needs to hit fiber — that’s the real unlock for transoceanic and polar coverage. Architecturally: Starlink is brute force. ~9,300 sats at 340–570 km across 72 planes, 5-year lifespan, sub-40 ms latency. Amazon Leo is 3,236 sats at 590/610/630 km across 98 planes — fewer birds, higher orbit, ~7-year life, slightly worse latency budget. On per-sat throughput, be careful with the numbers. Starlink V2 Mini delivers ~80 Gbps measured aggregate downlink in operation. Amazon’s “1 Tbps per satellite” figure is the processing ceiling of their Prometheus baseband SoC — the silicon’s I/O headroom, not RF-delivered throughput. Real-world: Leo’s first production-sat test hit 1.29 Gbps to a single terminal on an unloaded network. Aggregate-under-load numbers haven’t been published. Prometheus gives Leo meaningful headroom for beam count and frequency reuse as the constellation scales. Whether that headroom converts to deliverable capacity is a question of spectrum, beamforming, and link budget — not silicon. Watch the loaded throughput numbers, not the chip spec sheet.

• 
  flowarchitect.eu (@MartinMeskoAI) reported 50 minutes ago

  Oh look, another reminder that in AI, “great product” now also means “please reserve a small continent’s worth of compute.” Anthropic and Amazon just expanded their partnership: up to 5 gigawatts of compute for Claude, more than $100 billion committed to AWS technologies over 10 years, and the full Claude Platform coming directly into AWS. Same account, same billing, same controls, no extra contracts. Which is lovely, because nothing slows innovation quite like a procurement process written as historical fiction. For business leaders, the real story isn’t just the giant number in the headline. It’s the operational consequence: easier access, better governance, and fewer barriers between “we should test AI” and “this is now part of how the company works.” When AI tools sit inside the cloud environment teams already trust, adoption gets less theatrical and more practical. This isn’t a pure workflow automation announcement, but the downstream effect is obvious. The easier it becomes to deploy models like Claude inside existing infrastructure, the faster companies can embed AI into support workflows, internal search, document handling, reporting, and decision prep. In other words: fewer swivel-chair processes, fewer copy-paste rituals, fewer status meetings where six adults discuss a PDF as if it were a hostage negotiation. Infrastructure alone won’t fix broken operations. But it removes one very real excuse: “it’s too hard to deploy securely.” So the question is no longer whether enterprise AI is becoming operational. It’s which manual process in your business is still pretending that’s not happening.

• 
  Ankit singh (@Aksingh1391) reported 51 minutes ago

  After days of scheduling/rescheduling, I’m told today by support that "no further resolution will be provided." How do you justify taking payment for a damaged product and then washing your hands of the issue? Extremely disappointed. @AmazonHelp @jagograhakjago

• 
  TVK Jayasurya (@tvkjayasurya) reported 53 minutes ago

  Amazon is the worst, how we contact you in app there is no such things to talk with the live agent and how you guys hear the problem from customer and solve the problem. @amazonIN

• 
  New1x (@New1x114403) reported 55 minutes ago

  @AmazonHelp Chat not connecting error show

• 
  Paul Roundy (@PaulRoundy1) reported 55 minutes ago

  @Dowellenough @seriouslysushi @ECOWARRIORSS The Amazon is a big place, it is being cut down and it is being preserved, and some formerly cut down space is growing back.

• 
  HughJass (@HughJass345) reported 59 minutes ago

  @audreystayshome Probably a liver issue But also take theralogix ovasitol - it’s on Amazon - it’ll help

• 
  Rahul Jha (@RahulJh79176862) reported 59 minutes ago

  @AmazonHelp @amazonIN Your executive is providing incorrect information. I have been available at my given address for the last two days. Please look into this immediately—this is very frustrating. @JeffBezos sir please look into this india logistics is not working properly that are laying infact yr

• 
  Dipankar Ghosh (@dipankaronline) reported 59 minutes ago

  @AmazonHelp Link is not working

• 
  Ooze ✨ (@Uzmaniaaa) reported 1 hour ago

  Amazon ladies down 500 right now but the summer is upon us. Assemble