Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Website Down (47%)
• Errors (28%)
• Sign in (25%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Charlotte	Website Down	7 hours ago
Annecy	Errors	10 hours ago
Santiago de Querétaro	Sign in	2 days ago
Kingston upon Hull	Website Down	2 days ago
Pensacola	Website Down	2 days ago
Santiago de Querétaro	Sign in	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hot Aisle (@HotAisle) reported 2 minutes ago

  @nickdodd i have prime and spend way too much money on amazon... support hasn't been a problem.

• 
  Bae .🤍. (@wontonimobae) reported 2 minutes ago

  @Stickelliott Idk will let you know if he releases, but the problem he's solving is definitely ripe for exploit. Anything Amazon. And extensions are dangerous even if they're safe... I'm torn.

• 
  QUARTER OF THE WAY THERE (@somethingguy912) reported 6 minutes ago

  I find it rich that people have been broken out of the illusion that 'Spindlehorse is indie' because of this merch change, and not, oh, maybe, them being signed onto Amazon and having swapped their indie talent for a bunch of celebrity VAs, maybe?

• 
  Winston B. (@DoDataThings) reported 8 minutes ago

  @StockMKTNewz 5 billion over 15 years is about 333 million a year, basically a rounding error for Amazon. What they're buying is an in-country Region so Philippine companies can meet data-residency rules instead of routing everything overseas. That's the part that outlasts the press release.

• 
  BlackCat (@Mohave_Rain) reported 8 minutes ago

  @DuchessAlexis @OldVetvp You can get this on Amazon. I installed it on a new and cheap computer. I didn’t have to worry about losing anything when I had to override a bitlocker problem. No dual just Linux. I had to do three hard shutdowns to get past the bitlocker screen. Mint/cinnamon office libre is very similar to to MS office

• 
  Kedeisha Bryan (@kedeishaindata) reported 10 minutes ago

  When I got out of the Navy, I was struggling to make $8 an hour delivering Amazon packages and pulling 10 hour warehouse shifts. 6 years later, I just crossed 80,000 people in the community I built for career changers breaking into data. Here is what those hard years taught me about starting over: Lesson 1: You were always capable. You just needed direction. Back then, I used to study data analytics late at night, after shifts that left my body wrecked. Despite having no degree, no network, and nobody in tech who looked like me. The only difference between then and now is that I stopped waiting to feel ready and started building real projects. Lesson 2: You need way less than you think. For the first few years, all I had was a secondhand laptop and a free YouTube playlist. Since then, I taught myself data, published a book, worked as a data scientist, and coached thousands of people into six figure roles. But can I tell you something? That cheap laptop and that free playlist still mean more to me than anything. All you need. Lesson 3: Obsession looks crazy right up until it works. When I was first starting out, I was so determined to break into data that I gave up sleep, weekends, and just about every night out. Everyone thought I was crazy. But a few years later, I had become a data scientist earning more than I ever thought possible. Meanwhile, a lot of people around me hadn't moved at all. Lesson 4: Your insecurities are lying to you. I used to be so insecure about failing out of college and not having a tech background. I was ashamed that I didn't have a fancy degree like everyone else in the room. And I didn't apply for the roles I was actually qualified for because of it. It took me a long time to realize those insecurities were the only thing holding me back. And no amount of success would fix them for me. I had to. Lesson 5: Sometimes the right path is the one nobody claps for. When I told people I was teaching myself data with no degree and no bootcamp, a lot of them said: "Just go back to school first. That's the safe way." But then I'd watch them stay exactly where they were, year after year. A big part of success is being willing to go in a different direction. And remember, if it was easy, everyone would do it.

• 
  Boaty ⛵ || “Songbook of the Dogged” 🦌/📻📺 on Ao3 (@CathodeBoat) reported 10 minutes ago

  @ammomancer @KiingKuro Probably the same reason that Nintendo notoriously takes issue with fangames even if they're made 100% for free: companies (Amazon) get really obnoxious when they can't control the brand.

• 
  Steve (@RealSocalBrave) reported 12 minutes ago

  @Braves I just purchased AA’s new book, From First to Worst in 35 Days. #1 on Amazon. Fix the pitching. Your loyal fans deserve it. It’s not like you can’t afford it. Let’s go! You only have a 2 game lead.

• 
  (Light Bringer) + (Black in German) (@CosmicInglewood) reported 13 minutes ago

  @amazon This an Amazon notorious for abusing employees in fulfillment centers, for screwing flex drivers, giving huge odd hard trouble finding weird unposted addresses, replacing people with KIVA systems robots, Q enterprise AI systems, no excuses, its ***** level WTF without cause

• 
  Hallé Rose (@XoxoChina_Niah) reported 14 minutes ago

  @Kokainaaaa I got to a local pharmacy. Personally I don’t trust Amazon with that type of stuff, Too many sellers. Nature Made I had no issue getting.

• 
  Prest0n (@Prest0n5) reported 25 minutes ago

  @TRIGGERHAPPYV1 @amazon Not only that you could cause someone to have a major health problem when you spray their animals and they go and touch it.

• 
  No Safe Words (@Cyber_Trailer) reported 26 minutes ago

  Today in autonomy- Google/ Waymo is making a huge mistake by not doing an IPO last year, last month, yesterday. They must have a target date based on the approximate time that they’re going to run out of cash from the previous Capital raise. Even if they think Waymo is going to be the dominant AV leader of the future, it would sure seem like a smart time to cash out all of the early investors including Google. It could be that they at least want to initiate Public rides in London and Tokyo before an IPO. I have a hard time believing that Google wants to keep this 80% ownership in House forever. Another reason to wait on the IPO is to avoid all types of disclosures that they think they are hiding from everyone about how much money they lose or about their general expansion plans. It’s important for Tesla shareholders to understand that Tesla is not taking a huge cash burn approach to the Robotaxi build out model. Every part of the process for Tesla is intended to be cost-effective and profitable somewhat early on in the program. The truth is that Tesla does not have Google type money to burn on the program to start with. They also have not been reaching out to other investors to help fund the program. I think in our previous calculations we’ve estimated that the total cash burn to build out the existing Waymo program is somewhere around $40 billion. Tesla can’t afford to burn that type of cash. Two completely different strategies. Waymo strategy has been to spend money as fast as possible to be first in segment. Tesla’s plan has always been to engineer the most economically efficient model for widespread adoption. That process requires a higher level of software engineering and intelligence with a lower dependence on hardware. Tesla ultimate buildout is also a planned partnership between corporate and private owners to build out the final program with a Shepherd type model that will support ridership to smaller communities and to increase the fleet during peak ridership. Haven’t mentioned Zoox so far in this discussion, but Amazon does have Google type money and they have been spending it to produce their vehicles out of their Hayward, CA factory. They seem to be closely following Waymo’s general buildout plan, including partnerships with Uber for initial markets. It’s highly probable that these same vehicles will be involved with final delivery of Amazon product as much as they will offer ridership. AvRide and Nuro have plans that will definitely require more outside financing to become viable and competitive. Those programs are more likely to be purchased or merged than they are to become highly competitive. Meanwhile Tesla has added a second potential revenue stream for Tesla owners that will allow compute to be rented out directly from the vehicle vehicles during non-usage. Buying a new Tesla today and in the future has much in common with starting a small business. At the beginning of the year, we all claimed that 2026 would be the year of the Robotaxi. By all measures, it’s been much slower than anyone predicted for every company involved. 2026 has turned out to be a foundational build out for the Tesla model and definitely not a year for mass scaling (so far). For Waymo, we’ve seen a slower rollout than expected for the Chinese built Geely Zeekr platform and the South Korean Ionic5 has not been spotted yet. Waymo appears intent on making sure they don’t work with any American companies for vehicle manufacturing. Total fleet appears to be almost exactly 4,000 at this time which is a slow but consistent buildout that currently covers 11 cities in 6 states.

• 
  OFLEX (@abysmal_pepto) reported 26 minutes ago

  @alissawu To be fair, they are likely not gonna face any repercussions, but Amazon might help you here. Happened to me in Seattle around 4-5 years ago, with an amazon package containing a Roomba vacuum (it was ~$800). I got the package delivered, but it wasn't placed in a delivery locker or a package room. I saw it sitting on the ground next to the delivery lockers (right below a security cam), because the delivery person couldn't be bothered to put the package in a locker. It was sealed. I walked past it, because i was carrying tons of groceries, and thought I could just go and pick it up an hour or two later. Lo and behold, I go pick it up a couple hours later, and I see the box fully ripped open, with nothing inside. I tried asking my building management for the cam recording to identify the thief, given it was easily narrowed down to a specific camera and a specific 2-hour window. Got a "sorry, we can't give you the video or check it ourselves, but we will provide it to the police if they request it, so you should file a police report." Naturally, the police didn't do anything, and the recordings at my building were kept to 72 hours tops anyway. As a last ditch attempt, I contacted amazon customer service, telling them the situation in full honesty. I wasn't expecting them to do anything tbh except maybe give me a discount to repurchase (and even that was a stretch), because it was clearly not their fault, as the item was delivered just fine (which I told them about). To my surprise, the customer service rep hit me with "would you like us to resend the item using next-day air or would you prefer a refund?". In the end, they rectified the issue, even though it was not their fault at all, and the whole customer service exchange took under 5 minutes.

• 
  Alan Knitowski ∞/21M (@alanknit) reported 28 minutes ago

  @GaryCardone Mark never “founded” Facebook. He simply was anointed as the “front man” for LifeLog … the CIA “project” which had just been shut down by Congress. Same as Palantir … which was founded out of the CIA the day after PROMIS software … stolen from Inslaw … was shut down by Congress. We could do this with Oracle … Amazon … and lots of other fake founding stories … from a “garage”. LMFAO. Why do so few people know anything about any of this?

• 
  The Internet Devil (@AnInternetDevil) reported 28 minutes ago

  @voxvals yeah. amazon got away with shutting down a fan thing. and you praised them cause you didnt like the guy. now they are shutting down 100% of fan merch.

• 
  David Roome 🪐 (@DavidRoomeAuth) reported 29 minutes ago

  @RedHedgedragon @NoahRayWrites Yep. Distribute with Amazon. Promote via whatever platform you have. Build your platform however. It's not an algorithm problem.

• 
  Mr.Goodcat (@BigTenFan2023) reported 32 minutes ago

  @amazon @Chase I signed up for an Amazon prime Visa card, and was supposed to receive a $200 gift card once approved. I still haven't received the gift card, and when I call you both say it's the other company's fault. Please fix this l!

• 
  Gen AI Spotlight (@GenAISpotlight) reported 35 minutes ago

  🤩 𝗞𝗻𝗼𝗰𝗸𝗼𝗳𝗳 𝗖𝗵𝗿𝗼𝗺𝗲 𝗘𝘅𝘁𝗲𝗻𝘀𝗶𝗼𝗻 𝗙𝗶𝗹𝘁𝗲𝗿𝘀 𝗔𝗺𝗮𝘇𝗼𝗻'𝘀 𝗣𝘀𝗲𝘂𝗱𝗼-𝗕𝗿𝗮𝗻𝗱 𝗝𝘂𝗻𝗸, 𝗦𝗵𝗼𝘄𝘀 𝗥𝗲𝗮𝗹 𝗕𝗿𝗮𝗻𝗱𝘀 𝗢𝗻𝗹𝘆 This open-source extension hunts down trademark-squatting garbage brands like SZHLUX and HORUSDY on Amazon. It cross-references product tiles against a flagged list and hides everything that isn’t a real company. Everything runs locally. No accounts, no tracking, no server calls. Available for Chrome and Firefox. Amazon search is drowning in random-string “brands” registered just to unlock Brand Registry, zero company, zero warranty behind them. Knockoff fixes what Amazon won’t. #Amazon #OpenSource #Knockoff ─── 🤖 𝗙𝗼𝗿 𝗺𝗼𝗿𝗲 𝗔𝗜 𝗻𝗲𝘄𝘀 𝗮𝗻𝗱 𝘀𝘁𝗼𝗿𝘆 𝘀𝗼𝘂𝗿𝗰𝗲𝘀, 𝘀𝗲𝗮𝗿𝗰𝗵 "𝗚𝗲𝗻𝗔𝗜𝗦𝗽𝗼𝘁" 𝗼𝗻 𝗧𝗲𝗹𝗲𝗴𝗿𝗮𝗺

• 
  Dorian Finney-Smith Muse (@DorianMuse) reported 35 minutes ago

  @note4note @amazon @ring Same thing happens to me all the time. Amazon needs to fix this major problem.

• 
  𝔫𝔞𝔯𝔦 ❥︎ (@FairlyNari) reported 36 minutes ago

  @_wanderfuldept yeah i am the worlds worst about drinking plain water. i bought 2 different cases on Amazon for like 20-30$, which really isn't bad when you break down the price! they'll last me forever

• 
  Bert Dohmen (@bertdohmen) reported 36 minutes ago

  Be careful with AMAZON branded supplements. I got one: the original label had another label on top, UPSIDE DOWN. It was not possible to read the label. I tried to return for a refund. After half hour of endless questions and waits, I gave up and decided to let them keep my money, because my time was more valuable. But think of it: AMZN pays these people. End result: I will NEVER BUY AMZN SUPPLEMENTS AGAIN.

• 
  💙 Linda 💙 (@Lindas_Here) reported 38 minutes ago

  @Bebes_Scrubs I resisted the urge to get a robovac for a long time because of price and thinking they didn’t work well. Prices came down so I bought one, and love it. Most have wifi now so you can map the areas you want vacuumed. Some mop too! I bought a Eufy from Amazon for under $150

• 
  Alok Mohan (@alokkmohan) reported 44 minutes ago

  @AmazonHelp This is the second time I have had to create a return request because your delivery agent cancelled the pickup. Why should I keep creating return requests again and again for a mistake made by Amazon or the seller? I cannot be expected to keep a wrong product because of your delivery error. Please ensure the pickup is completed without any further cancellation and process my full refund immediately.

• 
  Satoshi Hulk (@SatoshiHulk) reported 44 minutes ago

  @browser_use @__Piyushrathore Same issue for me it and also mt amazon account got temporary blocked

• 
  Lola la Chola (@KupoPewPew) reported 49 minutes ago

  @worldhuman_2026 @NYCShackleton @Bobbythirdway And a majority of the h1b scammers are paid less than 100k. My husband has been in the middle of this tech revolution for more than 25 years, worked for Microsoft Google amazon and others and he saw it first hand. I had a store down the steeet from Microsoft campus for 8 years and many of my customers where MS employees, and I got to see first hand many of them train and be replaced by these abusers and every single one that stayed had the same **** to talk about the surge of h1bs… low quality and lower wages, so don’t try and gaslight

• 
  CM (@seattleiscrazy) reported 50 minutes ago

  Hey @amazon your customer service sucks!!! Like the worst. You have not solved my problem and I’ve been a customer for decades. Having your service members located abroad who speak poor English is a bad way to go. he didn’t even k ow Seattle Is Amazon headquarters

• 
  Insanity Incarnate (@superpsychomode) reported 51 minutes ago

  @nightmothz @pinksartdump This would be harassment as this is not Spindlehorse making the decision but Amazon. Technically fan merch is illegal as you are selling IP without permission. The level of enforcement of these laws depend on the companies and I guess Amazon has decided to crack down

• 
  Susheel Nughwal (@SusheelNughwal) reported 54 minutes ago

  @AmazonHelp Hi @jagograhakjago please assist how can i file this issue. It has been 1 month but didn't get refund due to wrong product delivered. Plz assist

• 
  Alex Koutmos (@akoutmos) reported 56 minutes ago

  I think Jose is 100% on the money here. My only edit to Jose's statement is that I don't even think this is a "we'll see" (future tense), I think it's "already here". The barrier to entry to publishing libraries now is super low with AI models generating a slop library in an afternoon. There are now many AI generated libraries even on Hex. For many of these libraries it was an afternoon vibe code dopamine hit without any real thought or effort put into the library. It's tough to "trust" that an open source library was written with passion and effort to solve a certain problem. Perhaps Hex should start tagging libraries that were mostly written by AI similarly to how Amazon tags books on KDP? I'm not saying that people shouldn't use AI tools for libraries....but AI should not write the entire library imo. I'm still not thrilled with the code quality of AI models. I think we've hit some real plateaus there and I haven't seen drastic quality improvements since late 2025.

• 
  Joey Zhuo (@JoeyZhuo777) reported 57 minutes ago

  Amazon is no longer just selling you things — it's engineering dependency across your entire day $AMZN When you last went six waking hours without touching an Amazon product or service, what were you doing? That's not a rhetorical question. Most people can't answer it anymore. And that's exactly the point. Amazon just passed Walmart as America's largest retailer, but the real story isn't the victory lap. It's that retail is now just one revenue stream in a much larger project: **monetizing every hour you're awake.** This isn't creep. It's deliberate architecture. Start with morning. Before you're out of bed, Alexa+ is already in play — alarm, weather, calendar, maybe a reorder of coffee pods you're running low on. The AI revamp isn't just about better answers. It's about making Amazon the default interface for your day's first decisions. The data backs this up. Alexa+ users talk to the assistant twice as long, across more topics, and complete purchases on devices three times more than the old version. Smart home usage up 50%, music streaming up 25%. These aren't marginal improvements — they're behaviour shifts. By the time you're at your desk, AWS is already embedded in the infrastructure you're working on, whether you realize it or not. Q1 revenue hit $37.6 billion, up 28% year-over-year — the fastest growth in 15 quarters. And AI is turbocharging it. Three years into AWS, the original service had a $58 million run rate. Three years into AWS AI, the run rate is over $15 billion. That's 260x larger. Companies aren't just choosing AWS for cloud. They're choosing it because it's become the default foundation for mission-critical AI workloads. Security, scale, and operational performance matter more than ever when you're running models that can make or break your product. Amazon has that trust. Then there's shopping itself, where Amazon is no longer content to just be the marketplace — it wants to be the decision-maker. The AI Shopping Guides walk you through categories you don't know well. Dog food, area rugs, headphones, moisturizer — over 100 product types. It's not about search anymore. It's about Amazon curating the answer before you even finish forming the question. Even weirder: the "Buy for Me" feature. If a product isn't on Amazon, you can still have Amazon buy it for you off-platform. It's friction removal taken to the logical extreme. You don't leave the ecosystem, even when the product isn't in it. And Sponsored Products turn the whole engine into an ad platform. Sellers pay to surface their listings. Customers get what feels like helpful recommendations. Amazon collects rent on both sides. Nights and weekends? Still Amazon. Thursday Night Football streams exclusively on Prime. Twitch owns live gaming. Kindle and Audible cover reading and listening. Fire TV handles content discovery across all your streaming services. It's not that any one of these is unbeatable on its own. It's that together, they form a mesh that's hard to escape. You'd have to actively avoid Amazon across a dozen different daily behaviours, and most people won't bother. So what does this mean for the stock? The valuation looks rich on a P/E basis — trailing the group average. But compare it to Walmart or Costco and it's not outlandish. More importantly, the P/E has been falling this year even as the stock climbed over 10%, because earnings are growing faster than the price. Forward EV-to-sales is reasonable. EBITDA growth is best-in-class among its peer set — better than Alphabet, better than Microsoft, better than Alibaba or Costco. Amazon is still a growth machine, just one that now prints cash. The risk isn't that Amazon is overvalued. It's that the AI spend doesn't pay off as fast as expected, or that operational efficiency gains plateau. Advertising could also slow if the economy sours or competition from Meta and Alphabet intensifies. But those are execution risks, not structural ones. The strategy is sound: be present in every part of the user's day, reduce friction at every decision point, and layer in monetization across services, ads, and commerce. Amazon didn't just beat Walmart. It built something Walmart can't replicate — a full-spectrum engagement model that turns time itself into inventory. Image source: Seeking Alpha / Ryan Canady