Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Errors (47%)
• Website Down (33%)
• Sign in (19%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Seattle	Website Down	3 hours ago
Dartmouth	Website Down	9 hours ago
Brisbane	Website Down	11 hours ago
Chandler	Errors	16 hours ago
Phoenix	Errors	23 hours ago
Holland	Sign in	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Abhiraj Tiwari (@abhirajtiwari) reported 5 minutes ago

  @aidenybai for sure great way to test company culture is seeing if the employees would do the work for free. much more likely that someone is down to work for free at spacex than some amazon or microsoft job

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  Lilú Santamaría (@LiluSanta) reported 5 minutes ago

  Hello, my account was closed due to a 'related account' error. I have all my ID and bank documents ready but the support emails are bouncing back. Can you please open a secure link for me to upload my appeal? #AmazonHelp @AmazonHelp @amazon @AmazonHelpDesks

• 
  Deepak Kumar (@DeepakK68300709) reported 6 minutes ago

  @AmazonHelp Looks like I chose the wrong place to buy a simple cooler — received a broken item and no support yet. This really feels like defective products are being sold without accountability. Please resolve this urgently. @AmazonHelp

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  theia🪻FULLY FUNDED!!💜 (@theiathegoth) reported 7 minutes ago

  I am so unbelievably pissed off right now. @official_throne Where the hell is the rest of my money? If I was to order a switch 2 off of amazon right now It would be 706$ CAD I am only receiving 696$ CAD. You have continually ****** over the people of poketwt with ordering issues and additional fees. I did not choose to pull the amount from my throne. I had no choice as you “encountered an issue” processing my order. With all the fees you tag on well over 700 dollars were raised so I could get a switch 2. I could cover that few dollars myself yes, in fact I am purchasing a cheaper switch. BUT this is a matter of you not respecting your customers and blatantly avoiding your continued issues. I am not being nice anymore and neither should anyone on #poketwt Fix this.

• 
  Gustavo Maldonado (@tweetthis101) reported 11 minutes ago

  Coinbase’s pivot to AI-led operations is not going so well On Friday, the company said a cooling failure inside Amazon Web Services (Nasdaq: AMZN), helped trigger a multi-hour outage that hit trading, exchange access, and balance updates across its platform. The problem began at roughly 23:50 UTC on May 7th when internal monitors detected a widespread breakout of quote failures within the company’s systems. At that point, several Sev1 incidents were created by the engineers, and customers were already impacted in terms of services like spot trading, Coinbase Prime, International, derivatives, Retail, Advanced, and Institutional exchanges. Brian Armstrong, who is the CEO of Coinbase, wrote on X that his company “experienced an outage” and that such an occurrence was “never acceptable.” According to him, the reason behind it was “a room overheating in an AWS data center due to multiple chillers failing.” According to Brian, the company ensures that all their services are designed in such a way that they do not go offline in case one AWS availability zone fails. The majority of services are structured this way, except for the exchange, which uses a different infrastructure due to its high latency demands. Coinbase blames failed AWS chillers as quote systems start breaking before midnight UTC It was reported by Cryptopolitan earlier that Coinbase is planning to terminate 700 workers from their staff because it constitutes approximately 14% of the total workforce. And this is done with the intention of replacing manual processes with AI. Rob Witoff, who heads the Platform of Coinbase, gave the technical details of the matter. As per him, the outage lasted for a long time and affected “trading, exchange access, and balance updates.” The initial warning came about at 23:50 UTC due to quote failures emanating from within the internal systems. An immediate Sev1 analysis followed. According to Rob, the cause of this challenge was a “thermal event” in a small percentage of racks in one of the facilities in AWS us-east-1. Such a structure for the exchange infrastructure came in handy. Rob said that Coinbase maintains its exchange infrastructure in one availability zone, as the industry values speed. Additionally, the firm has a distributed backup copy of this exchange infrastructure in case of such scenarios. But the failure of one part of the exchange infrastructure in question at the moment did not stay within its boundaries, prolonging the process of fixing the situation. Two components failed. There was a malfunction within the hardware below the matching engine. Therefore, before anything else, there was the need to perform recovery and failover operations. Also, the distributed Kafka cluster, tasked with sharing information throughout all systems within the organization, went down. It took the recovery of the Kafka partitions on a new hardware broker, amounting to TiBs of information. Engineers rebuild quorum and bring Coinbase markets back through cancel-only and auction modes The matching engine was responsible for the largest trading stall. The matching engine processes orders and maintains order books. The system works in a distributed cluster and requires quorum before choosing a leader and conducting trades safely. Since not all the nodes remained healthy due to the constraints in the data center during the outage, quorum could not be achieved, thereby preventing trading activities on the Retail, Advanced, and Institutional exchanges. Rob mentioned that on-call support and engineering teams had to execute the company’s disaster recovery procedures, establish quorum, and assess system health under difficult infrastructure circumstances. According to him, the team had to develop, test, deploy, and validate a solution while managing the broader outage. Kafka would have required extensive manual recovery because its partitioned architecture manages thousands of terabytes daily. There were some problems with delayed balance streams because Kafka was behind. Rob stated that these issues with balances disappeared after replication became synchronized. According to Coinbase, no data was lost. When the matching engine was back in service, markets were not re-enabled simultaneously. First, Coinbase switched all products to cancel-only mode, checked product statuses, switched all markets to auction mode, and finally, enabled trading on Coinbase Exchange. Moreover, Rob emphasized that customers should not be locked out of their accounts temporarily. Coinbase assured everyone that the company would provide a detailed explanation for this incident within several weeks. However, Josh Ellithorpe rebutted the rumors after reading Rob’s post on Twitter. As he put it, “no one vibe coded something that failed. A ‘non-engineer’ didn’t push production code and take out the trading engine. It wasn’t intentional. It wasn’t because Coinbase failed to design a failover system. Things happen at scale, don’t let the armchair quarterbacks tell you tall tales.”

• 
  Celsius 233 (@Celsius233Books) reported 12 minutes ago

  Listening to these horror stories and realising how good the Amazon customer service is for its scale. Had like a total of 3 issues in the last decade or so, and almost all of them got resolved within 20 minutes of calls with their customer service representatives.

• 
  Apurba Samanta (@ApurbaSamanta2) reported 15 minutes ago

  @AmazonHelp I cannot keep following up repeatedly with customer care for this issue. Your team should proactively reach out to me and provide a proper resolution at the earliest.

• 
  T Rajendra Prasad (@TRajendrapr) reported 15 minutes ago

  @AmazonHelp I made an order on 3rd May and paid amount of Rs.2020/- order was not delivered to me but showing as delivered on 7 may; tried to contact support but no response received till now,Kindly resolve this issue at earliest as order was made for exam related needs.

• 
  Ing. Kwadwo Kyeremeh (@KwadwoKyeremehT) reported 17 minutes ago

  Recently built a mail server, building email reputation is the hardest part, you have to resort to using Amazon AWS SES, that’s the only easy way out.

• 
  BRIJ MOHAN VAID (@BRIJMOHANVAID1) reported 23 minutes ago

  @AmazonHelp Kindly issue my refund

• 
  ajaraisk2 🍌 (@ajaraisk3) reported 26 minutes ago

  @KingQReality @bdomenech Bezos accepting his families investment was just to let them in at the ground floor. He was already a senior VP in a hedge fund before Amazon and would have had no trouble raising money.

• 
  Mohd Kashif (@kash786_) reported 29 minutes ago

  @AmazonHelp @AmazonHelp This is honestly getting ridiculous now. Every time I explain the issue, I get another vague reply telling me to contact “live medium” or fill another form.

• 
  BSCN (@BSCNews) reported 29 minutes ago

  ICYMI: SEVEN HOURS OF DOWNTIME AT @COINBASE AS AWS DATA CENTER OVERHEATS Trading on @coinbase went dark for nearly seven hours Friday after an Amazon Web Services data center in Northern Virginia overheated, taking the AWS US-EAST-1 zone down with it. CME Group and FanDuel were also hit. It's the second AWS-driven Coinbase outage since October 2025 and the third major US-EAST-1 incident in five years. Statusfield logged 8 separate Coinbase performance issues in the past month alone.

• 
  What Ho…A Rat!! (@WhatHoARat) reported 32 minutes ago

  @TLiterarian @bradkelly I'd entertain them as linked problems, but i don't have any hard opinions. Just cynical about everybody with power. I remember being really weirded out that walmart was open and amazon could sell whatever and everybody small was shut down - seemed to me like a gov't subsidized wealth transfer (though probably born of perceived necessity, and the lack of a better plan). It was all a ******.

• 
  WOLF Crypto (@WOLF_Crypto_X) reported 33 minutes ago

  THE CRYPTO INDUSTRY STILL RUNS ON WEB2 INFRASTRUCTURE On May 7, an Amazon Web Services data center in Northern Virginia overheated. The cooling failure damaged hardware and forced AWS to reroute traffic. 🔴 Coinbase: 7-hour outage on core trading services 🔴 CME Group: impacted 🔴 FanDuel: impacted 🟢 Ethereum $ETH: unaffected 🟢 Bitcoin bitcoin:native: zero downtime ever This is the second AWS-driven Coinbase outage since October 2025 Self-custody does not go offline when a server room gets too hot

• 
  Aguirre Wrath of Dog (@Aguirre115622) reported 33 minutes ago

  @rorysutherland I don't want them to be successful at this (and therefore charge 10% more) success for my friend involves buying badly described and photographed good things, and polishing up the images and description to sell at a profit on ebay. I want my Amazon prices held down thank you!

• 
  Adrija Bagchi (@adrijabagchi) reported 34 minutes ago

  @AmazonHelp @amazonIN @ConsumerCom Kindly arrange for your team to contact me at the earliest and prioritize resolving this issue on an urgent basis please.

• 
  waseem ahad (@waseemahad) reported 40 minutes ago

  @AmazonHelp The link is not working.

• 
  𝕻𝖆𝖎𝖓𝖋𝖚𝖑𝖑𝖞 𝕭𝖊𝖒𝖚𝖘𝖊𝖉 (@bjones306) reported 40 minutes ago

  @rocinanterides Most all of my personal DVD collection is ripped to a Plex server, plus subs to Max, Netflix, Amazon, Disney+, Hulu, Shutter, and Paramount+. Certainly never at a lack for something to watch, it's just a matter of having the time to watch it is all.🤷🦝👍

• 
  Shivamohan (@ShivaMohan007) reported 41 minutes ago

  @AmazonHelp @AmazonHelp Even after multiple follow-ups, there is still no proper action on my refund issue. Complaint has now been escalated to consumer grievance authorities. Order ID: ****0743

• 
  YundleCo (@Yundleco) reported 43 minutes ago

  @AmazonHelp I see this If you still have your password, disabling Two-Step Verification and recovering your account is easy. Follow the on-screen instructions here to upload your documents. But when I click 'here' is asks me to sign in?

• 
  Manu (@manugupta27) reported 45 minutes ago

  @AmazonHelp Please resolve the issue (item shown delivered in the app but not delivered) details of which were shared with you in DM.

• 
  Sharwan Nanda (@SharwanNanda) reported 50 minutes ago

  @SamsungIndia It’s really surprising and depressing to observe that fake Samsung products/ phones are being sold from Amazon portal, which are not working from the first day of purchase. Return / refund are being delayed continuously. Capt. Sharwan Nanda +91 9899073552

• 
  Celsius 233 (@Celsius233Books) reported 52 minutes ago

  @sabaimran_go @andrewjiang My only concern with Amazon is that I can’t call their customer care and have to go through hoops to get a call back. But maybe it’s so that they know which order I have an issue with. I am in a different market than yours but pretty much all other companies have poorer customer service compared to Amazon.

• 
  Jennie (@SFWsalesgirl) reported 54 minutes ago

  @AmazonHelp This is a Kindle Direct Publishing issue, not Amazon support

• 
  Soumya Sobhan (@Soumya_Nicky) reported 56 minutes ago

  @Gurgaon_kurashi You shouldn’t face much issue if you have a proper unboxing video. If I remember correctly, the same thing happened last year with the Pad 3 on Amazon too. Feels more like sellers not being aware of bundled offers rather than outright fraud in some cases

• 
  Rebound Capital (@rebound_capital) reported 56 minutes ago

  On $MELI Most investors see a stock down 30% and think of an opportunity. With MELI, it's more complicated than that. MELI is a buy at the right price, but we think there’s still some downside to go. This is genuinely one of the best businesses in the world. It's Amazon, PayPal, UPS, and Goldman Sachs for 650 million people, most of whom are yet to shop online. E-commerce penetration in Latin America sits at 12%. China is at ~35%. The average American makes 41 online purchases per year. The average Latin American makes just 7. The runway is generational. The fintech flywheel is extraordinary. 83M monthly active users. $19.9B in assets under management. The Mercado Pago credit card is the most used on the platform in Brazil, accounting for 50% of transactions, which occur off-app at supermarkets and gas stations. That is a primary banking relationship for people who have never had one. There are 300 million underbanked people in Latin America. MELI is their first bank. The ad business grew 73% YoY in Q1 2026, 4x the regional industry rate, at near-zero marginal cost, built on 27 years of first-party data no rival can replicate. Q1 2026 revenue was $8.85B, up 49% YoY, the fastest growth rate in almost four years. GMV reached $19B, up 42%. Fintech TPV hit $87.2B, up 50%. On the surface, extraordinary. But look underneath. EPS came in at $8.23, missing consensus forecasts by roughly 7%, the fourth consecutive earnings miss. Operating income fell 20% YoY to $611M, with margins compressing to 6.9%. Net income dropped 15.6% to $417M despite revenue growing 49%. The credit book has grown to $14.6B, up 87% YoY, and no matter what anyone says, growing a loan book this fast is not prudent. Plus, the loans business has lower-quality earnings. The pattern is consistent. Revenue accelerates. Profits disappoint. Management guides for more investment ahead. The 30% drawdown has priced in some of the bad news. Not all of it. Margin recovery remains a 2027 story at the earliest. Great company. The price is still not right. We’ll try and buy once the market capitulates (remember the market sold off Google to 18x earnings last year!).

• 
  Vinay Khemani (@vinay20) reported 58 minutes ago

  @AmazonHelp @amazonIN I’ve been calling support repeatedly, but your team is unable to send the verification code and keeps asking me to call back later. Am I supposed to spend my entire Sunday doing this because of a glitch/order error from your end? hope you resolve this ASAP

• 
  Abhishek Grover (@Abhishek_grover) reported 59 minutes ago

  @AmazonHelp regarding this issue you are requested to reply to the email sent to your registered email address by the Account Specialist team for assistance. It is only the Account Specialist team who can reverse the said decision. In light of the same, the issue stands closed. Thank You.

• 
  Amrinder Singh (@AmrinderSi33841) reported 1 hour ago

  "@AmazonHelp @amazonIN Urgent attention required regarding a technical error on my recent order. I have mistakenly received a double refund for the same transaction—once as an Amazon Gift Card and once back to my original bank account.