Amazon status: access issues and outage reports
Problems detected
Users are reporting problems related to: errors, website down and sign in.
Full Outage Map
Amazon (Amazon.com) is the world’s largest online retailer and a prominent cloud services provider. Originally a book seller but has expanded to sell a wide variety of consumer goods and digital media as well as its own electronic devices.
Problems in the last 24 hours
The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 29: Problems at Amazon
Amazon is having issues since 05:40 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon users through our website.
- Errors (47%)
- Website Down (33%)
- Sign in (19%)
Live Outage Map
The most recent Amazon outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Sign in | 36 minutes ago |
 New York City
|
Website Down | 58 minutes ago |
|
Township of Columbia
|
Website Down | 1 hour ago |
|
Fort Wayne
|
Website Down | 1 hour ago |
|
Campbellsville
|
Errors | 2 hours ago |
 Mexico City
|
Website Down | 15 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Issues Reports
Latest outage, problems and issue reports in social media:
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Luke West (@lukewestbooks) reported@RogerWilcoNH There was a time, in the Before Times, when Amazon was really, really good at what they did, in terms of customer service and product, and a Prime membership was worth every penny. Those days are gone. Not sure if it was when Bezos officially stepped down as CEO or what, but it happened fast. For a time, their customer service was like the gold standard. Now it's an AI/chat infected mess. They also used to go *HARD* on the counterfeit products and shady merchants. That has since stopped too. Even all the shipping benefits of Prime membership really don't matter anymore due to frequent delays.
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rnd.vibes (@rnd_ruglife) reported@johnennis @amazon First world problem. No unboxing video.
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Amazon Help (@AmazonHelp) reported@AdityaShah0912 Please note, if you are unable to contact our team from the application, please copy the link and try from a different web browser from your mobile and connect with a member of our team via chat. After opening the page, please log in to your Amazon account. Once logged in, it will display 2 options, one is "continue previous chat" and other is "start a new chat". Click on start a new chat option, and it will connect to our team without any bot conversation over chat. If you still face any issue, keep us posted. -Sravan
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Alekhya (@Alekhya97922038) reported@AmazonHelp my Exchange order 404-3658765-7713114, delivery boy is facing some issue and he didnt exchange the product either cancel the exchange so that i can place a new request or do the exchange
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Gaelic Storm 🇺🇸 (@GaelicMadra) reported@catalinmpit @johnennis @amazon Same. I once bought a Mac from Amazon and it had problems.
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Ben Jenkins (@jenkins55351) reported@johnennis @amazon Amazon for branded tech can be a NIGHTMARE. They do this 'go to the XYZ Brand store' at the top, making you feel like you're buying direct. You almost never are. I had two back to back problems and now NEVER again.
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TAB (@neverdemocrat0) reported@MariajoseHdlg @johnennis @amazon Exactly. This is click bait post. Or a wife creating a problem rather than a solution ! Just put it in the box and ******* return it. Don’t answer the questions that make it impossible and difficult to return
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Bigwows 💚🤍💜 ✖️✖️🏴 (@bigwows) reported@johnennis @amazon Well, duh! Never, ever buy anything expensive from Amazon, particularly electronics. This kind of thing has been a known issue for years… And if you escalate this, eg by doing a charge back, they’ll likely close your account and you’ll lose all your digital media!
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Smarter_madhu (@smarter_madhu) reported@AmazonHelp @amazonIN @nch1915 I have replied to the email with full details. Kindly review previous chats and resolve the issue based on earlier commitments. Awaiting proper resolution.
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Ian J Media (@ianjcam) reported@johnennis @tracymccardell @amazon I have bought several over the past few years, no issues.
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PardeepBassi (@PardeepBassi) reported@AmazonHelp @amazonIN @amazon Hello Actually I m unable to find the correct option to chose I ordered it wrongly , I thought it's tubeless but it's tube type only . It's a human error so I request you to replace it be tubeless I m ready to pay the price difference if any . Pls do help , you only can solve
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Cavit Erginsoy (@caviterginsoy) reported@spikestabber @johnennis @amazon Never had an issue, my customer order history is very extensive, would be very easy to prove honesty and very difficult for them to prove I did anything
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Venkat Aasish Mylaru (@mvaasish) reported@CreditCardsInd Same problem here with IDFC FASTag. Amazon Pay balance not working. Is this discontinued or a temporary issue?
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J. (@ft5jds) reported@JAWEILLINGHAM i can hear amazon lily but impel down??? nah bro, u wrong
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E. M. Kkoulla (@EKkoulla) reportedI’ve just had an interesting conversation with Amazon support. I can’t connect to the store. They said there’s a technical glitch where opening a kindle buys a book automatically so it’s shut down for now. Maybe that’s why KU’s tanked and there are returns? 🤔
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EvenS (@Bumjalaya) reported@johnennis @amazon Have returned multiple laptops and a few Apple products with no issue. You bought a laptop sold on Amazon but not from Amazon. I'd be surprised if this is real as Amazon is always very easy to work with on returns. It's not your iCloud account to log out of. Just send it back.
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Dhiraj Shastry (@ShastryDhiraj) reported@AmazonHelp As you said yesterday,I contacted the team accordingly. At first,one person spoke rudely. the second time,I was told that I would receive a call within half an hour or by tomorrow morning and that my issue would be resolved. I have not received any such call. @ConsumerHelp_
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aqdev (@aqdev) reported@johnennis @amazon I had a similar situation when I ordered a motherboard from amazon, it was wrong model, broken and used. Only the box was correct. Took months to get a refund
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Hoko (@Hoko1753726) reported@AmazonHelp I know but amazon normal customer care is suggesting me to cancel but I don't want to, it's my humble request to amazon to fix this by today or delivery will be cancelled after 24 hours by delhivery team
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Gajender Yadav (@imYadav31) reported@jassneetsingha @BigkartDeal1 May be only fastag issued by Amazon working....idfc and icici not working
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Elm St (@1428elm_street) reported@Fels_1994 @johnennis @amazon The only thing is,it IS an official Apple retailer. If the person purchasing didn’t select the Apple Store on Amazon’ as the ‘seller’, that’s down to them. If they selected it, then there is an issue to resolve. Regardless, they ARE an official ‘seller’ as long as you select them
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Karipe Madhan (@KaripeMadhan) reported@AmazonHelp @AmazonHelp I have already checked my email and Message Center multiple times. There is no proper resolution provided—only repeated generic responses. This issue has been ongoing for more than 20 days now. Asking me to repeatedly check email without taking action is not accepta
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Abhinay Pandey (@Just_Abhinay) reported@amazonpay Dear Amazon Pay customer care, your ‘We regret the inconvenience’ feels less like regret and more like a copy-paste personality trait at this point. At this stage, I’m not sure if you’re solving issues or just emotionally gaslighting us with premium sympathy words.
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Amazon Help (@AmazonHelp) reported@RaHorakhty We want to help you with your channel subscriptions. However, we're unable to access your account details over social media for security purposes. If you're unable to sign in to your Amazon account due to the password issue, you can contact us through the "NA Skip Login" link that we previously provided to you, and follow the prompts that we gave you to be guided to our direct contact details to call for further assistance. However, if you're able to sign in to your Amazon, or Prime Video account, let us know, and we can address this another way. We'll be standing by to assist you. -Bree
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0xN31 (@0xN31) reported@megha_lilly lol! this is cope. 99% of them are scrolling instagram or Amazon to buy something useless. But, I can't talk because I catch myself doing the same **** with Twitter. I have to force myself to to put it down. These things are addictive! No tech policy at dinner works great too.
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Name (@canonicalmodel) reported@philask @naiivememe Amazon shut it down, proving my point. They didn't stop selling books, did they?
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AI with Haarish (@AIwithHaarxsh) reportedBro… this isn’t a flex, this is a preview of what’s about to hit millions of jobs 💀 Today it’s canceling a $15 subscription. Tomorrow it’s handling full customer support pipelines… without breaks, emotions, or salary. Amazon agents aren’t getting “outsmarted” — they’re getting replaced in slow motion. The wild part? It didn’t just follow instructions… it understood the system, anticipated objections, and negotiated like a human. That’s not automation anymore. That’s delegation. And yeah… the “no thank you, just ended chat” part? Cold. Efficient. Profitable. Welcome to the era where: AI doesn’t assist you It acts for you 🚀
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Pritesh Chandra Maharana (@Codepritesh) reported@ithakurprashant @DaikinIndia i bought a ac from daikin using amazon and they are refusing to install and saying kud se instal karle after paying 50000 for a ac . I am going to protes with the hate daikin and hate bjp slogan if my issue is not being solved.
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Makhfi (@Malik_Tanveer77) reported@Sirnoobwulfgr I have had two PSN accounts banned over this. I had limited funds and was very fickle. So I would buy a game, not download it, change my mind and then refund it. Problem was that PSN would not accept my Rupay card. So I had to use gift cards to buy games from Amazon.
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Montgomery Lickspittle (@MarvSeeker) reported@johnennis @amazon I hope you don’t have to lawyer this but it was a shipping problem. Amazon is the shippers’s customer, not you. You didn’t pick them.