Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Website Down (46%)
• Errors (28%)
• Sign in (25%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Perpignan	Website Down	4 hours ago
Vigo	Sign in	15 hours ago
Federal Way	Errors	18 hours ago
Winter Garden	Website Down	1 day ago
Loomis	Website Down	2 days ago
Petaluma	Sign in	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dwinity (@dwinity_eco) reported 1 minute ago

  @naomibrockwell @defcon @IoTvillage the walls half is already settled: in march 2025 amazon removed the "do not send voice recordings" option from echo entirely, so every request goes to their cloud now. opt-outs don't get deleted for being broken. good luck sunday, that's a brutal slot.

• 
  Victor Sankin (@Victor_Sankin) reported 2 minutes ago

  Amazon accidentally spent $1.8 million on tokens for a project using Claude Sonnet.The project was supposed to match book authors with the correct product listings. The budget was exceeded by 860%. The problem was discovered only five months later. I became curious about why no one noticed such high spending for so long. Amazon had an internal program that evaluated employees based on how often they used AI at work. The company set a goal 80% of developers should use AI every week. Their activity was tracked through an internal ranking based on token usage. When people are evaluated by how much they use a tool rather than by the results they produce, this is exactly what happens. Some employees started running the model on unnecessary tasks simply to improve their position in the ranking. Amazon said this was an isolated case. But there were two other similar incidents. One financial audit tool overspent by about $541,000. A logistics project overspent by another $134,000, although that mistake was discovered within two weeks. When companies pay for tokens like they pay for electricity, but set KPIs that effectively say, “Use more,” they get exactly what Amazon got. Amazon is now building a system that automatically limits token spending. Based on my experience, how companies are controlling token costs today. They set a strict spending limit for every project or API key. Once the limit is reached, the system stops automatically. They monitor not only the total amount spent, but also how quickly the money is being used. This helps them detect problems within days instead of months. They assign one person to be responsible for every AI process and give that person the authority to stop it immediately. They limit what AI systems are allowed to do with expensive operations instead of giving them the same level of access as experienced engineers. And they track spending separately for every team and in real time, rather than waiting for a report at the end of the month.

• 
  Prem Kumar (@Prem969496) reported 4 minutes ago

  @AmazonHelp @amazon @amazonIN Please conduct one last investigation and arrange the final return pickup, as I have been trying to resolve this issue for a long time. I would sincerely appreciate your support and cooperation.

• 
  James Bluestock (@JBluestock57659) reported 4 minutes ago

  @ScottEnlow Easy, confront with video and ask them to fix or replace the pool. If she refuses then file a police report and press charges. You could sue in small claims but personally I would just fix the pool with a $20 patch kit from Amazon and call it good.

• 
  JatinSharma (@jatinsharma_29) reported 5 minutes ago

  @AmazonHelp i wana know when my issue will be resolved. i think i have waited enough and also have given enough time to amazon. i have made more than 30 calls

• 
  Douglas and Cheryl Hall (@DandCHall2026) reported 9 minutes ago

  At some point in Book 1, two robbers dressed in black climb over the fence into Noah's backyard. Standard villain stuff. Masks. Bad intentions. The works. What they do not expect is a small green alien stepping forward and announcing, "Time for my special power!" What happens next is a rolling pink cloud that smells exactly — exactly — like warm chocolate chip cookies fresh from the oven. The robbers stop. They sniff. And then: "That smell... it reminds me of my mom's cookies." The second robber pulls down his mask. He's tearing up. "My mother would be SO upset if she knew I was doing this." Both robbers sit down in the grass. They talk it out. They decide, right there, to quit crime, get honest jobs, and go visit their mothers. Defeated by a fart that smelled like love. This is the kind of book this is. The jokes are ridiculous. And then, when you're not looking, they're about something. POOSHMELLIO THE FLATULENT ALIEN — Book 1 of the Pooshmellio series. By Douglas and Cheryl Hall. Available now on Amazon worldwide.

• 
  DSP--💙🐦🟦✡️ (@drawstickpeople) reported 13 minutes ago

  @AmazonHelp your customer service phone numbers no longer work. The app is giving no option to request a call Does this mean Amazon has no interest in servicing customers anymore other than to take our payments & if there's a problem were just out of luck?

• 
  Stone Cold Steve Autism (@Wind_and_ghosts) reported 18 minutes ago

  @TeamBitcoin @naominlewis Thing is, Amazon is not legally required to deliver to every house. Like, some mail carrier has to ride a donkey down into the grand canyon every day. (This is not hyperbole.) If Amazon had to follow that rule, they wouldn’t be as efficient. Also USPS delivers for Amazn on sunday

• 
  John Kirby (@csljohnkirby) reported 18 minutes ago

  @AlanRob68902430 @AmazonHelp Staff do not seem to be empowered to resolve issues, or take ownership, and the annoying aspect of on the online chat is that the agent changes four or five times and you have to explain yourself again and again.

• 
  Nick_UK (@Wessex_Nick) reported 21 minutes ago

  @janetcwebsterb1 I'm having a problem with Amazon especially the customer service team. Where are they based because they don't have a command of the English language 😡

• 
  Rk (@Rk71279916) reported 25 minutes ago

  @AmazonHelp @AmazonHelp Your executive assured me that I would receive a concrete solution, but I still haven’t received any update. Could you please let me know the current status and when this issue will be resolved?

• 
  Dodger History (@DodgerDog1883) reported 26 minutes ago

  @AmazonHelp I’m having a major issue with customer service via chat and phone. Is there anyone else I can contact? Or any other way to contact someone?

• 
  Nancy Verma (@_Nancy_Verma) reported 29 minutes ago

  I purchased a Milton Air Fryer from Amazon. The QR code on the product says to scan it for warranty registration, but it only opens your WhatsApp chat. There is no option or guidance to register the warranty. Please help resolve this issue. @MiltonHomewares @amazonIN

• 
  mad eyes (@madeyes413) reported 34 minutes ago

  @AmazonHelp @avhr797 Its not a single user issue , its a platform issue . So you need to contact the support team and fix it .

• 
  Mike Mutnansky (@MikeMutnansky) reported 35 minutes ago

  @VincentColbert @barstoolsports Vince! Yeah, there are some bigger issues here. Preakness is supposed to announce today a new NBC TV deal...Amazon and Netflix were in the bidding...that would help $$. Travers!

• 
  George Reid (@_GeorgeReid_) reported 37 minutes ago

  What's the one Amazon Ads problem on your account right now that nobody is losing sleep over — but should be?

• 
  प्रभात रत्न (@ratanprabhat) reported 40 minutes ago

  @AmazonHelp In summery 1 first I received fraudlent item. Issue raise then customer care provide replacement order. Now waiting 3 days. After repeated false attampts replament order cancelled by delivery patner. And your team sleeping. इससे अच्छा तो खरीदकर लाता बाजार से । @forum_consumer

• 
  I'm Mayowa! (@TheAMHQ) reported 43 minutes ago

  Amazon taught you to blame your cover, your blurb, and yourself, and the real problem was the graveyard you published in.

• 
  WhodeySPOH (@WhodeyAI) reported 44 minutes ago

  Not a Microsoft-only problem. Atlassian's AI bill tripled from $5M to $15M+/month since August 2025. Citi cut staff off Claude and ChatGPT entirely. Amazon, Adobe, AT&T, Meta, Uber, Walmart are throttling too.

• 
  DaBeardedXeno (@DaBeardedXeno) reported 44 minutes ago

  Anyone else had major trouble ordering direct from @ArrowFilmsVideo ?! I paid way more to buy the Stranger Things set direct, the difference is $100+ now looking at Amazon, and I have yet to get any tracking info after it shipped on the 20th last month. Honestly unacceptable!!!!!

• 
  John Doe (@JohnDoe142687) reported 44 minutes ago

  @OakSmith2018 @omgsidewalks To another level. See iPhone. Same issue with quarterly profits. I don’t disagree there are times incentives may be misaligned but when the message about the future is there capitalism works extremely well. Amazon, Tesla and NVIDIA all pumped cash back into the business for

• 
  CT (@CTtheViking) reported 45 minutes ago

  @oliveegger Buy in bulk and use Amazon. Problem solved.

• 
  swetul shah (@Swtul_Shah) reported 49 minutes ago

  @AmazonHelp I’ve got the email from your team. But it doesn’t seems you can resolve my problem. You want me to buy it at increased price or to claim refund.. it’s not justice.

• 
  @coolchai (@coolchai19) reported 52 minutes ago

  @AmazonHelp I have no hopes of a fair and just resolution from Amazon India. Your promise of a resolution within 6 hours 2 days ago are bull.... I am stuck with your product in which you advertised one thing and sent me something else. Your standards have plunged down.

• 
  rupertnewton (@bklyn_newton) reported 52 minutes ago

  @rorysutherland listened to his recent klein nyt intervw, well rehearsed spiel, but when it came to irl eg’s, it was “amazon fix the rankings, the cheapest isn’t top etc,” screed, and i’m like, dude, when i buy bird seed i can scan the prices on the virtual shelf and figure it out..

• 
  John Savage (@Tweettweettwid1) reported 55 minutes ago

  @FoodProfessor Amazon shut down Prime in Quebec. The media said it was because of labour laws but I know someone inside Amazon who told me that was not it. It was because they could not hire managers - no one in Quebec wants to work that hard.

• 
  Greg Goes (@goes_greg54600) reported 55 minutes ago

  @MelGibso1 It's all about self branding. You walk in with a hijab then you are a problem. I wouldn't hire you in America but 1% of the DEI companies would. So apply there and push boxes at Amazon.

• 
  Claire (@Claire_RN1) reported 56 minutes ago

  @FreyjaBakke There was a Triggernometry episode about it a month ago that I can't find....probably taken down because of legalities. Google and Amazon sensor the truth.

• 
  CAV124_IV (@CAV124_IV) reported 56 minutes ago

  @LangmanVince Calling me 50 times a day pretending to be from Amazon or Microsoft or Medicare or whatever telling me his name is Greg or Michael and he needs my social security number and credit card information to fix an issue with my account.

• 
  Pangolinfo (@Pangolinfo_API) reported 60 minutes ago

  Enterprise AI transformation is not simply purchasing customer service Agents, marketing Agents and advertising Agents. Agents are merely entry points. The bulk of the actual work lies in data infrastructure, system integration, access permission management, human handoff workflows, auditing, performance evaluation and ongoing operational iteration. One of the most critical capabilities for customer service Bots is knowing when to say "I don’t know": escalate low-confidence queries to human agents, and log these unresolved issues to upgrade the knowledge base iteratively. Start by equipping employees with personal Agents to tackle long-tail tasks first, then formalize recurring high-frequency demands into standardized enterprise-wide system capabilities. Amazon data can be ingested into Agent workflows via Amazon Scraper API, Amazon Data MCP and Amazon Scraper Skill.