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2K Games, Inc. (shortened as 2K) is an American video game publisher that develops games for PC, gaming consoles and smart phones. Notable titles include NBA 2K, WWE 2K, Top Spin, Bioshock, Borderlands, Civilization, Grand Theft Auto, Max Payne and XCOM.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of 2K Games reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at 2K Games. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by 2K Games users through our website.
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Online Play (43%)
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Sign in (29%)
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Matchmaking (14%)
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Game Crash (14%)
Live Outage Map
The most recent 2K Games outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Gilbert |
Matchmaking | |
| Los Angeles |
Game Crash | |
| Whitewater |
Online Play | |
 Hamburg |
Sign in | |
| Honolulu |
Online Play | |
| Converse |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
2K Games Issues Reports
Latest outage, problems and issue reports in social media:
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KING TRENCH
(@TrenchGotGame) reported
@BklynBreedGC @2KSupport I think it will eventually kick in. Me and a few homies I run with had the same issue when we first got it.
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Kirk
(@kikoydapinoy) reported
@2KSupport entered the PLAY-IN-2K21 code on the phone. When I log into the account there is nothing there. No packs to open no prize to redeem. A lot of people are affected please fix this error. Dont tell me to restart. Doesnt work!!
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Marco Mulinacci
(@MulinacciMarco) reported
@2KSupport @BurgandyKervan Seriously? I redeemed it correctly through the app, but no content added (and now the game said that the code is already redeemed on my account), fix this
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LJ Mac
(@LJ_Mac4) reported
@2KSupport I have a accumulated of 40 loses in myteam due to server issues and not being able to connect us to the unlimited games. How do I get all my mt points back? I’m tired of this
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Khal Winslow
(@Arablak) reported
@2KSupport @RickDaRuler_ @2KSupport is giving this same canned response to everyone. It sounds like they’re not going to resolve it for any of us. I also had no errors or disconnected system, and I’m sure the majority of users didn’t. I entered 3 codes, and only got rewards for 2 of them.
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KING TRENCH
(@TrenchGotGame) reported
@BklynBreedGC @2KSupport But they should fix it
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gel
(@rhssl_) reported
@NBA2K_MyTEAM @2KSupport where are my PLAY-IN-2K21 lockercode rewards? I already restarted the game multiple times, still nothing. everyone who redeemed it in the mobile app seems to have the same problem as mine. fix 2K
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penz_ja
(@Penz_ja) reported
@2KSupport So i spend my vc to buy a hat for double rep. To find out that its not working. Is that what we doing now 2k? Need back my vc or the rep i was suppose to get for the day
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Khal Winslow
(@Arablak) reported
@2KSupport @K_loc420 I’m having the exact same problem. The code was PLAY-IN-2k21. The code response is that it was already redeemed but I never got the rewards. Several other people are reporting the same issue. Restarting hasn’t helped.
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Shiyang Zhang
(@nelsoonnnn) reported
@2KSupport @TroyComer4 i have sam issue. already tried to restart the game , restart my ps5, still not working
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IS THAT
(@PjTenev) reported
@2KSupport why are servers down
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Boaz
(@RickDaRuler_) reported
@2KSupport No error. I’ve restarted the game and my content is still not there. Something needs to be done about this.
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Dillon
(@Dillon52431894) reported
@2KSupport @TroyComer4 I’m having the same issue
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Khal Winslow
(@Arablak) reported
@K_loc420 @2KSupport @2KSupport I’m having the exact same problem. The code was PLAY-IN-2k21. The code response is that it was already redeemed but I never got the rewards. Several other people are reporting the same issue.
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Jeeves Nair
(@askjeeves_com) reported
@2KSupport I did. Nothing is there. I redeemed this code using the phone app. There is an error in the coding system. It will not let you redeem the code again. No packs show up in the account. Hundreds of people are affected I’ve been scrolling through Twitter. Please address this issue
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Boaz
(@RickDaRuler_) reported
@2KSupport where is my content I didn’t receive my players from the code. I put a ticket in. Multiple users seem to be reporting this. Please fix.
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teo
(@neutralMA_) reported
@2KSupport please fix the locker code I’ve tried restarting my Xbox and my game it doesn’t work. I just want the contents of the code lol
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Kirk
(@kikoydapinoy) reported
@2KSupport entered the PLAY-IN-2K21 code on the phone it gave me this message. When I log into the account there is nothing there. No packs to open no prize to redeem. A lot of people are affected please fix this error. Dont tell me to restart. Doesnt work
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Airspider23
(@Airspider23) reported
@2KSupport @ChrisPeluso2 It did it to everyone. Restart won’t fix anything. Hey @2KSupport what about all the current gen players complaining about the difficulty not being patched all year? Do we ever get an answer from this company?
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🌑
(@sadvibes17_) reported
@askjeeves_com @2KSupport Nah it’s 2k they ain’t gonna help I reinstalled the game for this and it didn’t work because of an error
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bri d
(@jbriand) reported
@NBA2K_MyTEAM Still waiting for my rewards from the play-in code 😭 please fix this @2KSupport I was so excited last night
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caleb callahan
(@Caleb2015) reported
@2KSupport I entered the locker code from the game yesterday that was supposed to give us GO Lebron, PD Jokic, and a fan favorite pack but none of the rewards are showing up. I know a lot of other people had this problem too.
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Impolsko
(@jfernalo) reported
@2KSupport fix NBA 2kMobile, the event is going to start (KOTC) and everytime I try to get into the event the app get closed.
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Juiced_Bx
(@Juiced_Bx) reported
@2KSupport @ChrisPeluso2 Please help still having this issue I tried re-entering the code but it said already redeemed...still no rewards I’ve reset multiple times
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Nuelle Taiño
(@nuiflava) reported
@landon_osteen @NBA2K_MyTEAM Same here. @2KSupport can you guys just do a redo? It seems a whole lot of us encountered this problem. Its not very #inclusive of you that others dont get it while others did especially if its not a user error.
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Bombz23
(@Bombz231) reported
@2KSupport @ChrisPeluso2 I had the same issue.
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Damir Donlagic
(@DamirDonlagic) reported
@2KSupport @ChrisPeluso2 @2KSupport same here. Put In my code using the app and no packs. Please fix this it's not fair that so many of us just get to miss out
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Andrew Rocha
(@AndymcRocha) reported
@2KSupport @ChrisPeluso2 Same thing here. Put in the code on the app, it said I recieved the contents, but when I went to sign in on console nothing was there. Hopefully this can be resolved
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jason editz
(@Jasoneditzz) reported
@AlexMa78680898 @2KSupport I have the same problem bro
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Bmore Bam
(@bmore_bam) reported
@2KSupport @tmsrahh I entered the code on my phone using the 2K app and when I logged into my system nothing was there...@2KSupport how will you fix this issue?