TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (66%)
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Wi-fi (13%)
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Phone (13%)
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E-mail (5%)
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Total Blackout (3%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Melbourne, Hobart, Sydney, Adelaide, Brisbane, Canberra and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Hobart |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Annie
(@FlipperMilano) reported
@TPG_Telecom Internet down since 11pm last night. Now scheduled to be down until 3 today. My son has exams *********. Sick of this. No notification. I'm dropping you today but not without financial compensation.
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saumya menon
(@mya_saum) reported
@TPG_Telecom internet has been down for 2hrs and no updates from you
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Isaac McIntyre
(@isaacmcintyre) reported
Okay what internet providers have pretty low dropout rates? Have been with @Aussie_BB and much love them and appreciate their attempts to fix issues, but outages only getting worse without resolution and I need connection for work. Was w/ @TPG_Telecom before & will never go back.
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Prasad.P
(@Prassad_P) reported
@TPG_Telecom worst customer service. First, sent the modem to the wrong address, it's been over a week still no resolution. Have been told another modem will be sent to the correct address, which hasn't been sent yet. Every time I call them, I get the different message.
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David Jay 🇺🇦
(@DavidJay_AU) reported
@David_J_Harley @NBN_Australia @TPG_Telecom Ok I now get an understanding of the issues. It does sound like a TIO issue now. What type of NBN technology are you connected on ?
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Dariush SALEHI
(@DariushSALEHI6) reported
@TPG_Telecom Dear Sir/Madam, I would like to express my outmost satisfaction with the efforts and dedication of my case manager Mary, and her colleague the senior engineer Myra for resolving the issue of my 4G modem after nearly 5 months of frustration of contacting TPG to replace it.
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asr kuin
(@kuinrr) reported
.@TPG_Telecom wanna fix my net any slower?
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Tom
(@Tom09517256) reported
@TPG_Telecom Hi, TPG NBN not working at Hurstville, no network connection internet now. Thx you
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Dariush SALEHI
(@DariushSALEHI6) reported
@TPG_Telecom I am well prepared to sacrifice my entitlement as existing customer and give up on being charged for my monthly 4G Home Wireless Broadband of $49.99 in order to use my Black tp-link modem that I still have in my possession and return the Cube White 4G modem soon.
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M Sajid
(@MSajid_7) reported
The worst network provider I’ve ever seen is @TPG_Telecom. Day by day it’s getting worse especially in the west area of #Singapore. Still following up on the reported issue and no improvement yet & asking to do speed test. It would take more than 2 hrs to upload a HD video.
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Tim Swan
(@timswn) reported
@TPG_Telecom your service for the last week or so has been flaky with dropouts at all hours of the day. I know there’s been scheduled maintenance, but it’s happening outside maintenance hours
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Handsprime
(@lesliehands95) reported
@TPG_Telecom why is there an internet outage today that’s lasted from 8am till at least 3pm? That’s pretty much a days work gone.
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Benj
(@rock_the_boat) reported
@OptusNewsRoom @TPG_Telecom @Telstra Outright lies, Yes #Optus Fact #5 Less Resiliency? By combining the majority (not all) of TPG's spectrum allocation in the specified zone, call and data capacity will be increased, alleviating the current and potential future congestion of the Telstra network in these areas
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Alex Travers
(@AlexTra23243267) reported
@TPG_Telecom your internet is as sucky as your mother. can you please actually do ****. meant to get 80-100mbps and i get 2. your mother.
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asr kuin
(@kuinrr) reported
.@TPG_Telecom wanna take another week to fix my internet?
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Amit Kapoor
(@kpaoor) reported
@TPG_Telecom what is happening in the Evandale,SA Area . everything is loading very slow. the download speed is 0.6 mbps .
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Neon Marquee
(@NeonMarquee) reported
@TPG_Telecom I have used Skype to call the family landline back in Australia for 15 yrs. I now get an automated TPG recording that I’m not authorized to make that call (TPG is blocking inbound call). No settings, have been changed on either end. This is a TPG problem (not Skype)
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Isaac
(@eganij) reported
@TPG_Telecom been trying to fix our business phone for over a week and our customers keep being directed to a poor lady in NSW who gets multiple calls a day. Really hurting our business Plenty Of Games +61 3 9913 8467
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R Barker 🏳️🌈🇺🇦🇪🇺
(@RobLondon) reported
from
Sydney, State of New South Wales
@TPG_Telecom hi … it’s been 3 days in a row now; WiFi just cuts out … Several hours without WiFi each day is having a very negative impact on wfh. When will you be able to offer a reliable service again or do we need to switch to another isp?
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reznor lover
(@nothing2se) reported
@TPG_Telecom nbn down springvale vic 3171 no maintenance scheduled today nbn site says no outage user rezn0r
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saumya menon
(@mya_saum) reported
@TPG_Telecom It has been over 16hrs of outage - and no ETR for even when the tech will be at the exchange !!! Wow! What are these Techs doing that they need more than 16hrs to tell u when they can to the exchange!
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Joshaaye
(@JJoshaaye) reported
@isaacmcintyre @Aussie_BB @TPG_Telecom Unfortunately from my understanding, in cases like this, it doesn't matter which ISP you're with. You either have a ****** area or ****** lines which falls directly on NBN, and completely out of the control of ISP's. I can't speak highly enough of AussieBB & their service.
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Prashant Shroff
(@_rash) reported
@TPG_Telecom @networkoutage internet's not working in inner west NSW. Is there an outage?
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Christy
(@Pinsty) reported
@TPG_Telecom I am overcharged for two bills and have called customer twice. Every time they just said a billing case was created for me and refund would be processed in a week. But I never receive it. It is ridiculous to waste so much time on the call to get the money back.
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Darren Fox
(@Darren___Fox) reported
@TPG_Telecom yet another outage in Canning Vale, Perth. What is going on with your network, this is a daily issue now never mind the fact that I’m only getting approx 60% the bandwidth that I was quoted when the service is up and running. Not good enough!
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𝗣𝗿𝗲𝘀𝘁𝗼𝗻 𝗱𝗲 𝗚𝘂𝗶𝘀𝗲 #BLM 🏳️🌈🇺🇦
(@backupbear) reported
@TPG_Telecom A swathe of websites are slow to get to or not responding. LinkedIn Twitter M365 Facebook etc. connections time out or only partially load.
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Dariush SALEHI
(@DariushSALEHI6) reported
@TPG_Telecom Dear Sir/Madam; another werk 's gone by and nothing tangible has been put forward by TPG to resolve my reported issue for close two months now. I have been told over and over that something will happen next week, or in 24 hours, but all baseless and bogus statements. Cheers
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Thomas Nguyen
(@ThomasHNguyen) reported
from
Sydney, State of New South Wales
Did anyone’s @TPG_Telecom’s NBN ago down in Potts Point / Rushcutters Bay / 2011?
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asr kuin
(@kuinrr) reported
Nice @TPG_Telecom said they were gonna fix the net by yesterday and now I have to play finals still on data, thanks for nothing 👍
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Ales Vasenda
(@AlesVasenda) reported
@TPG_Telecom what’s going on with your customer service - absolutely terrible. Had international roaming from Dec-March and still can not get refund of the prepaid amount (that should have been automated process). Struggling to get your team to respond. Customer for past 7yrs