NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
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TV (2%)
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Phone (2%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Perth, Adelaide, Dubbo, Coffs Harbour, Mount Barker, Launceston, Townsville, Brunswick Heads, Gold Coast, Griffith, Sunshine Coast and Cairns.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Alzzzz
(@Alz_Tee) reported
@NBN_Australia down in Greenacre, but no info on website?? Any news on how long it will take?
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Melody Lord
(@MelodyLord) reported
@Optus Do you think you could make it any more difficult for me to report an NBN outage? I am jumping through all your hoops but I haven’t actually got to the point of reporting the fault yet. I just want to tell you that the internet is out at Five Dock NSW.
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Tao de Haas
(@TaodeHaas) reported
How many times can LNP fool voters? Scare mongering is only thing LNP runs election campaigns on. Never constructive policies. Destruction is all they know. Analogy, now have 100 yr old copper NBN! They’re in full swing again. Labor danger. You can trust us. Yes, to lie! #auspol
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pünïshëd dÏlbërt
(@PunishedDilbert) reported
@decryption I presume these NTDs were in place for many years, we took this client on about two years ago with an NBN service already active and this was the first time the multiple NTD issue became a problem, so it might not be an issue for a while?
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Alan Garfield
(@alangarf) reported
I hate having my internet in 4G backup mode because my primary NBN link died and I have to wait for the tech to arrive. It's better than no internet but streaming TV is pretty bad and work from home on multi GBs of data is impossible
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Dodo
(@DodoAustralia) reported
@innerwestpi We'd love to help further, but unfortunately, we don't provide installations for nbn™ phone sockets as mentioned. If there is anything else we can help with, please let us know and we'll do our best to resolve this for you. - Gwen
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Rae
(@lucky_rae) reported
@NBN_Australia @gibbofn My box and modem are both next to my TV downstairs my desktop is upstairs and it is slow as
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Justice Aunties
(@JusticeAunties) reported
If #Scomo wants to win the next election, all he has to do is fix the slow NBN speeds. BTW has a date been set for the election yet ? I think i missed hearing it.
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Eddy
(@ChaangYai) reported
@BungieHelp So what’s total download size for PS4 Pro? 72gb + 105gb or just 72gb??? I really need to know because my NBN connection (Australia) is down for the next week and I’m on mobile lol
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Aussie Broadband
(@Aussie_BB) reported
@franksting Hey, sorry, I thought you were referencing the scheduled outage above that was scheduled by NBN. In that case, we are sorry you were affected by an outage, we'll make a note for it for next time. Cheers, Lizzie
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Pralhad
(@Pralhad1000) reported
@minimalist_ic @NBN_Australia @NBN_Australia my friend is using my wifi freely, please fix it ASAP & save me. ;)
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Lakey Farm
(@RayMondeDeux) reported
@JamieNicolaou @Telstra Nbn is ****. They know it and they don't care. I like to see pollies and executives have access only to speeds like this
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jb
(@effektd) reported
@NBN_Australia Please direct me to a claim form so I can request a refund of my <1yr old $400 modem router that is soon to be obsolete because of your network upgrades Thanks, you are a joke of an organisation, thousands of people are going to be impacted - *********. #nbn #fail
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Pukka63
(@Pukka63) reported
@iiNet is there an NBN outage in North Ryde area of Sydney right now?
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Daisy
(@noturmilk) reported
@NBN_Australia oh too bad it never achieved that lol
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Shoe 🤠
(@shoesenpai) reported
Last week's Tuesday classes: unplanned NBN outage, had to use my phone's internet to stay in class This week's Tuesday classes: storm knocked out the internet, had to use my phone's internet to stay in class.
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Murray Kinnane
(@kinnane_murray) reported
I'm confused which is normal for me. I keep getting messages that the @NBN_Australia is doing upgrades to our local network. This should mean it's getting better right? But I've never had more drop outs than ever before. First world problem I know.😡
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Sridhar Katakam
(@srikat) reported
@NBN_Australia Our address already has FTTN which is limited to 50 Mbps down. Is there a way to get other technologies like FTTP which is supposed to be faster?
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decryption
(@decryption) reported
@lathiat yeah dunno what gear NBN has in the little box down the road, if it's standard GPON it should be 2.4gbit or something I think - imho it's the NTD being ****** but there's nothing I can do about it, can't register on the network without the NTD due to some serial number stuff
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Brad Pragnell
(@BradPragnell) reported
@Optus hi NBN out at our place in Forest Lodge - is there a more general problem in area due to rain?
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Simon 💉 💉 💉
(@simon_xx74) reported
Hey @TPG_Telecom I’m a tpg nbn customer and I am constantly harassed by sms, email and phone to move to Vodafone 5G. Leave me alone - it doesn’t work in my area!!
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LordSoth
(@LordSoth123) reported
Hey #nbn how about stop fcking with the copper network sos/roc upgrades and just install some fibre
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Optus
(@Optus) reported
@jishac93 We are very sorry to hear you're currently experiencing some network issues with your NBN service. Would you be able to send us a DM along with your full address and internet username so we can assist further? Kristy
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Max 💉💉💉 'Tri-vaxed' Pendleton
(@MaxPendelton) reported
@stephendziedzic @karenandrewsmp Surely NBN's lack of bandwidth provides #Aus with an almost-impenetrable barrier to defend our critical online infrastructure from external threats! Any hacker based abroad would need to be very patient to effect anything serious, if my home network's performance is any guide!
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Rob Deutsch
(@RobMDeutsch) reported
@decryption NBN? Really? I had trouble when I last churned because the previous ISP would've give up the connection, and therefore the new ISP couldn't connect me.
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Lavinder Singh
(@LavinderSingh18) reported
@TammyWolffs The last two public service agreements have seen increase of over 3% each year for 3 years for workers. Don’t believe me, ask the CPSU what NBN Co increase were recently.
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nbn™ Australia
(@NBN_Australia) reported
@ShaeHussey We're glad to hear you’ve reported this to your provider already as they will be working closely with their nbn technical support team. For any updates or information surrounding the issue, please liaise with your provider directly. 2/3
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James Taylor
(@_jamesmtaylor) reported
@NBN_Australia Internet down for 8 hours and counting in Leichhardt. ETA? Your status checker is useless.
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Amby
(@shaulkathaul) reported
@NBN_Australia Have registered a fault with the service provider. Someone has been booked to come out on site between 1 and 5pm tomorrow, hopefully fixed in 24 hours
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Sridhar Katakam
(@srikat) reported
@NBN_Australia The max DL speed we could possibly get is only 50Mbps due to the distance from the node (FTTN). It's not a problem with the connection or other external factors. The issue is with the infrastructure itself. Hope you speed up your fibre upgrade rollout.