The Division 2

The Division 2 Outage Map

The map below depicts the most recent cities worldwide where The Division 2 users have reported problems and outages. If you are having an issue with The Division 2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

The Division 2 users affected:

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tom-clancys-the-division Hero Image

Tom Clancy's The Division 2 is an online-only open world third-person shooter video game developed by Ubisoft Massive and published by Ubisoft, with assistance from Red Storm Entertainment, for Microsoft Windows, PlayStation 4 and Xbox One.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 7
Brandenburg an der Havel, Brandenburg 5
Djelfa, Wilaya de Djelfa 5
Seattle, WA 4
Adelaide, SA 3
Fort Worth, TX 2
Riom, Auvergne-Rhône-Alpes 2
Wasquehal, Hauts-de-France 2
Charlotte, NC 2
Yeovil, England 2
Essen, NRW 2
Springfield, IL 2
Ormskirk, England 2
Berlin, Land Berlin 2
Milton Keynes, England 2
Creagorry, Scotland 2
Bristol, England 2
City of Westminster, England 2
São Paulo, SP 2
Villeneuve-la-Guyard, Bourgogne-Franche-Comté 2
Taboão da Serra, SP 2
Santafé, Andalucía 2
Zagreb, Grad Zagreb 2
Croydon, England 1
Delmenhorst, Lower Saxony 1
Rayleigh, England 1
Ealing, England 1
Fresno, CA 1
Bordeaux, Nouvelle-Aquitaine 1
Arles, Provence-Alpes-Côte d'Azur 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

The Division 2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Joh130_H Johnny Hung (@Joh130_H) reported

    @NadouMaid13 @TheDivisionGame Yes me too I can’t find my main character is there problems with the update patch???

  • SiPhillipson23 Siiiiiiiii (@SiPhillipson23) reported

    @TheDivisionGame Multiple clan members are reporting the same issue. Also, a clan member has lost his character after playing on it this morning. It was there and he was able to load, then after logging out and attempting to log back in, it was gone. So yes now lost 2 out of 4 characters.

  • GinoUSAF Gino Mejia (@GinoUSAF) reported

    @TheDivisionGame My character is invisible and gets stuck on 9% please fix@

  • sickoneOS SOEnokcis (@sickoneOS) reported

    @UbisoftSupport @TheDivisionGame Same issue on division 1

  • GamersGoldMine_ GGM (@GamersGoldMine_) reported

    News on TheDivisionGame!!: RT @UbisoftSupport: Agents, we want to confirm that your characters and progression are NOT affected by this situation and will be accessible as soon as fix is deployed. If you deleted your character fully by mistake, please reach out to our suppor…

  • adam_sabre Adam Sabre (@adam_sabre) reported

    @UbisoftSupport @TheDivisionGame Terribly annoying now what’s going on here,there’s been no content for old players for a year,so I feel like I’m not valued. error accumulates error,another problem comes after each weekly update.wonder anyone is even playing with this. 🥴🤔

  • Matthew70564835 Matthew (@Matthew70564835) reported

    @TheDivisionGame don't fix my charachter please he deserves to be broken and a good reason for me to leave still have NOT received any season 7 rewards, so leave him broken. thank you

  • ajterror11 alejandro niño (@ajterror11) reported

    @kamimetal19 @UbisoftSupport @TheDivisionGame It gave me a problem too, I had everything in my character and it disappeared

  • littlegoldfish8 Linda Anderson (@littlegoldfish8) reported

    @UbisoftSupport @TheDivisionGame It's the division way, fix one thing and break 5 other things

  • danyeversonp Dany Everson (@danyeversonp) reported

    @UbisoftSupport @TheDivisionGame Hi. I was also affected by this issue on Xbox. GT: Black Uruka.

  • obiadekanobi Obi Ade ⭕ 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@obiadekanobi) reported

    @yannickbch @UbisoftSupport @TheDivisionGame Kk so are we ok using our characters if they appear? And I hope this is a quick fix, bugs we can play around, but having no characters kinda makes it real hard 😬 Good luck team 💪

  • Kingthings808 Kingthings808 (@Kingthings808) reported

    @UbisoftSupport @TheDivisionGame I dont even wanna check, havent played in 2 days and im a day one player. If i load in after this fixed patch and my character is gone that’s IT for me. I’ve stayed through all the changes but my progress to be deleted? Ima have to dip out on that one, hopefully you guys can fix

  • Mustafa_M_K 穆斯塔法 (@Mustafa_M_K) reported

    @obiadekanobi @TheDivisionGame I’m anxiously waiting for the Fix myself @obiadekanobi 🥲

  • HMY1212 HASSANℹ (@HMY1212) reported

    @TheDivisionGame No problem.... take your time.... we are still in division 1 ☠

  • TJB_LEO TJB LEO (@TJB_LEO) reported

    @TheDivisionGame Literally can’t Even log onto the game with my main character can only use my second character need to fix the issue

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