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Super Mario Run

Super Mario Run Outage Map

The map below depicts the most recent cities worldwide where Super Mario Run users have reported problems and outages. If you are having an issue with Super Mario Run, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Super Mario Run users affected:

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Super Mario Run is a side-scrolling, auto-running video game developed and published by Nintendo for iOS and Android devices. It was released first for iOS on December 15, 2016, and will be released for Android in 2017.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Super Mario Run Issues Reports

Latest outage, problems and issue reports in social media:

  • philjohnson1209
    Phil Johnson 🇺🇸 (@philjohnson1209) reported

    Even Nintendo hasn't been able to have a good track record. Pokemon Go was good, but lasted only a month before the hype died. Mario run is good, but most of it is behind a paywall. And lots of people had an issue with Animal Crossing: Pocket Camp. Same for Mario Kart Tour.

  • flurryboi
    nathan (parody) (@flurryboi) reported

    @ArloStuff Nintendo has not put out a single bad mobile game recently except maybe Pikmin Bloom. The problem comes from people expecting a console game level of depth from said mobile games, which was never the intent. MK Tour, Mario Run, PKMN GO, FE Heroes, etc were all good mobile games

  • MintyIndustrial
    Minty (@MintyIndustrial) reported

    Phew thank god I’m not the only one who appears to be having problems with the App Store. I wonder what ******** happened. I thought a lot of the things I was searching for was deleted. The only stuff that popped up was Super Mario Run

  • klkjr
    Kevin Kess (@klkjr) reported

    If Nintendo were to port games like Super Mario Run, Mario Kart Tour, and yes, Dragalia Lost over to the Switch (or their next home console) rather than shutting any of the mobile servers down, would you buy or download them? Would you want them to do this?

  • TinTinfinite
    Infinite8 (@TinTinfinite) reported

    Mario Run is also affected. However Dr. Mario World didn't have the issue (ironic, that the game will shut down in two weeks)

  • Aha07Aha07
    Aha07 (@Aha07Aha07) reported

    OH NO GUYS THE COPS ARE COMING Hey Sonic! Dash !!!! MARIO RUN!!!!!!! HURRY POKÉMON GO!!!!!!! CRASH IS ON THE RUN!!!!

  • koopa_larry
    Larry Dragospiro (@koopa_larry) reported

    @AidenRS139 Mario Kart Tour= too many Marios Fire Emblem Hereos= Never played Animal Crossing Pockets Camp= uuuuh. Too much slow. Super Mario Run= Why I have to pay for playing?

  • AlternateFbr
    AndrewFBR #RemakeTwinsanity (@AlternateFbr) reported

    There has one guy at Nintendo who just REALLY loves Mario Run, against all reason this game is somehow still randomly getting new updates and its amazing. I wish that guy at Nintendo also really loved Crash Twinsanity and randomly made a full remake of it......

  • stuffilyagain
    Stuffily (@stuffilyagain) reported

    i meant mario run but im not gonna fix it

  • MajinSpitfire
    majin spitfire (@MajinSpitfire) reported

    @iCrazeiOS Not working with Mario run

  • Tsukento
    Chris @ Crown Tundra (@Tsukento) reported

    @KeikakuKat The problem is how they go about monetizing it. They tried the buy a game method and it didn't work well for Super Mario Run.

  • Jesse4060
    Jesse 🖥️ (@Jesse4060) reported

    @Mevans2703 @Kutairo_ Just checked, no where on the Mario wiki, nor the normal wiki, does it say Super Mario Run is a mainline game. Mario Kart Tour’s entry on the Mario wiki does, however the reference for it links to an error page so...

  • Eeve2espeon
    Sakku Tatsainyo 🐉🐉 (@Eeve2espeon) reported

    @Jadenfire @JosephR56698859 @NintendoAmerica Nintendo made that decision with Mario Run BECAUSE people on mobile devices do waaay to much pirating on them :V especially Android it's a big problem, and nintendo did that to ensure people wouldn't pirate it

  • StingX2
    That Sam Guy (@StingX2) reported from Collingswood, New Jersey

    That was a fun stream of the mario series, the highlight being that Mario 1 run. World 5 was an issue, but I 1 shotted 6. 7 wasn't terrible, and 8 gave me issue but 1 shotted 8-4 on the first go with 1 life left. woo

  • LilyKangaroo
    gulag torture methods that go hard 🇺🇦 (@LilyKangaroo) reported

    @somari8591 Fair enough but like it still doesn’t fix the issue that Mario is just as nostalgia heavy as Sonic a lot of the time. Let’s not forget NSMB exists. Or 3D World. Or Mario Run.

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