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Super Mario Run

Super Mario Run Outage Map

The map below depicts the most recent cities worldwide where Super Mario Run users have reported problems and outages. If you are having an issue with Super Mario Run, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Super Mario Run users affected:

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Super Mario Run is a side-scrolling, auto-running video game developed and published by Nintendo for iOS and Android devices. It was released first for iOS on December 15, 2016, and will be released for Android in 2017.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Super Mario Run Issues Reports

Latest outage, problems and issue reports in social media:

  • GenePark
    Gene Park (@GenePark) reported

    @JeffGrubb It’s funny to see that crash freak out post imagining playing Mario on other platforms. I played super Mario run on iPhone just fine mentally I was just more mad it wasn’t a better game lol

  • AlternateFbr
    AndrewFBR #RemakeTwinsanity (@AlternateFbr) reported

    There has one guy at Nintendo who just REALLY loves Mario Run, against all reason this game is somehow still randomly getting new updates and its amazing. I wish that guy at Nintendo also really loved Crash Twinsanity and randomly made a full remake of it......

  • jemmabrown
    jemmabrown (@jemmabrown) reported from Southampton, England

    Hey @NintendoUK I uninstalled super Mario run from my iPhone and just re installed it for some nostalgia! It’s weirdly now created a new ‘user’ and won’t let me connect to my Nintendo account. My tickets, buildings etc are also gone! Error 804-3985

  • mttjj
    Matthew Janssen (@mttjj) reported

    @gruber @twadds This is 100% the issue! I have Mario Run installed and it’s labeled as MARIO RUN. So every time I type the word “Mario” it tries to replace it with all caps. I talk video games with my friends all the time. It’s incredibly annoying.

  • ivipostingstuff
    . (@ivipostingstuff) reported

    @DanoDino86 @M1ster_Kevin @Wario64 tbf the problem with Mario Run wasn't the fact that it costed money, but the absurdly high price for mobile standards luckily, the game often went on sale to a way more reasonable $5

  • IzanagiRoo
    Orbital Chonker (@IzanagiRoo) reported

    Well #SGDQ2021 has broken my brain. Starting a paper mario run by playing zelda oot. Doing crazy stuff till it crashes then swapping cartridges.

  • jasontbattle
    Jason Battle 🦥 (@jasontbattle) reported

    @RichardPrince_ Yea I have two builds a pg that has 99 perimeter defense and 99 steal and all the badges and people still dribble into me and no penalty…sometimes I get steals but it needs to happen more or they should bobble the ball not Mario run into me Game is just broken

  • HylianEmo24
    Rufus (@HylianEmo24) reported

    Welp, Super Mario Run is broken and keeps getting an error occurred I don't wanna uninstall in case the game will not be compatible with my phone The WHOLE REASON I got a new phone was to play games like Animal Crossing Pocket Camp and Mario Kart Tour again 🥲 This is rude!!

  • stuffilyagain
    Stuffily (@stuffilyagain) reported

    i meant mario run but im not gonna fix it

  • CptNintNdo
    El Capitan (@CptNintNdo) reported

    It’s funny to me how people still complain about micro transactions in free mobile games! If the game was $10 with no micro transactions know one would buy it, look at Mario Run! The consumer has created the problem. The dev’s need to make money if they can’t get any up front 🤷🏽

  • philjohnson1209
    Phil Johnson 🇺🇸 (@philjohnson1209) reported

    Even Nintendo hasn't been able to have a good track record. Pokemon Go was good, but lasted only a month before the hype died. Mario run is good, but most of it is behind a paywall. And lots of people had an issue with Animal Crossing: Pocket Camp. Same for Mario Kart Tour.

  • BasicallyWiz
    BasicallyWiz (@BasicallyWiz) reported

    @JustinHackbarth @Hideki_Naganuma Interesting. From what I've seen, Nintendo loves to contract out Mario for money, instead of prioritizing quality. I.E: Mario Run, Mario Kart Tour, etc. Problem is, Sonic fans are just better than Sony at knowing what fans want. But have you heard of Yakuza?

  • PersonthePerso2
    Person108 (@PersonthePerso2) reported

    @mr_evaporation I genuinely would rather play Mario Run or Sonic Speed Battle, yeah that last one was grindy but at the same time it felt like I was getting somewhere, when I played Crash on the Run I felt weirdly trapped in a way

  • Fire_Voyager
    ✸ Voyager (@Fire_Voyager) reported

    @Hamada_520 Yeah, Not even Mario can save a mediocre game, even Mario Run had a lot of trouble. So in the article I wanted to show examples of games that could had a skin of those franchises and still be fun.

  • tudsworthington
    - ̗̀ Tuddy ̖́- (@tudsworthington) reported

    @ZFighterAmuro @HatokTalk Love how at least when I last used iOS, most of the top reviews of Mario Run had words to the effect of "scam" in them. On an app store that has a serious and ever-present problem with actual scam apps.

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