Playstation Network (PSN)

Playstation Network (PSN) Outage Map

The map below depicts the most recent cities worldwide where Playstation Network (PSN) users have reported problems and outages. If you are having an issue with Playstation Network (PSN), make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Playstation Network (PSN) users affected:

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PlayStation Network (PSN) is a digital media entertainment service provided by Sony Interactive Entertainment. Launched in November 2006, PSN was originally conceived for the PlayStation video game consoles, but soon extended to encompass smartphones, tablets, Blu-ray players and high-definition televisions.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
São Paulo, SP 29
Paris, Île-de-France 22
Mexico City, CDMX 13
Bogotá, Distrito Capital de Bogotá 11
Quito, Provincia de Pichincha 11
Rome, Lazio 10
Madrid, Comunidad de Madrid 10
Guayaquil, Provincia del Guayas 9
Medellín, Departamento de Antioquia 6
Puebla, PUE 6
Rio de Janeiro, RJ 6
Lille, Hauts-de-France 5
Curitiba, PR 5
Guadalajara, JAL 5
Montréal, QC 5
Toronto, ON 4
Portland, OR 4
Iztapalapa, CDMX 4
Sevilla, Andalucía 4
Zapopan, JAL 4
Guarulhos, SP 4
Fort Worth, TX 3
Louisville, KY 3
Glasgow, Scotland 3
Adelaide, SA 3
Melbourne, VIC 3
Monterrey, NLE 3
Chihuahua, CHH 3
Merlo, BA 3
Birmingham, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Playstation Network (PSN) Issues Reports

Latest outage, problems and issue reports in social media:

  • usaEthanRoberts Ethan Roberts (@usaEthanRoberts) reported

    @AskPlayStation my Ghost of Tsushima disc downloads and then gets a black X over the download bar and gives me an error code to check my disc for scratches but it’s brand new

  • uniclonus Uniclonus (@uniclonus) reported

    @IOInteractive Trying to play on PS4 and keep getting the Connection Failed error and failing to fetch profile. My IOI account says I have Hitman 3, that it's connected to my PSN account, the Carryover says it's finished, and I've tried deleting the save. Still not working

  • XanderXCIV XanderArt (@XanderXCIV) reported

    @ernestofer0125 @Voidlord18 @HardcoreMetal89 So besides fanboys, who would accept paying for an Online service to play free games, over PSN, Switch & PC, which dont do that? MS just keeps screwing up, and they did this to take advantage of all the new customers that joined XBL because of covid.

  • Yggdrisil Clint Skidmore (@Yggdrisil) reported

    @AskPlayStation why is it impossible to get any help for my issue? Still no resolution after several months.

  • JimsterSeventy1 Jimster71 (@JimsterSeventy1) reported

    @wavey_gravey Lots of cheaters too on PC, but not too bad on console. I turn cross play off on PlayStation, but I believe there was issues doing that on Xbox. The game mode itself is great though.

  • Leangendari0 Gumball Watterson (@Leangendari0) reported

    @BlakeSargent18 @PatTheForgotten @UbisoftSupport even if I disconnect the psn account, the same thing happens

  • Toymachine781 Toymachine78 (@Toymachine781) reported

    What is wrong with the @YouTube app on the @PlayStation 4? I have experienced constant sign-in errors and network errors for weeks. It's almost unusable at this point. #ps4 All my other video streaming apps work fine.

  • MegMast75427831 Meg Masters (@MegMast75427831) reported

    @Cocopuffdaddi @Soldier7Sixx @PlayStation No this isn’t the problem game, the problem game was actually my favorite which was RE3, but then Re4 which was also solid strayed even further. They have been in a constant identity crises since then. I’m not even saying this game is gonna be bad it’s just not RE anymore

  • plays_jai Jaiplays (@plays_jai) reported

    @King_of_Gotham One downside I wanna add with PlayStation is the price hike to £70 which seems to be universal cause US pay $70😭. But hey IF THE GAME IS ACTUALLY WORTH IT I don't have as much of a problem with it. So long as its not some poor release priced at £70 just cause they can

  • reflective_heat Alex (@reflective_heat) reported

    @vigorthegame Fix the crashing! My PlayStation completely turn off! This is unacceptable

  • JonnyBoy1984 John (@JonnyBoy1984) reported

    @DarrelTitan @Harryno5 @MilesDompier I mean I've never paid full price for any online service. I usually go over to CDKeys. Currently they have Game Pass Ultimate with £40 off the 12 month. Which at £99 means it's a damn good deal. They have similar deals on PSN and Switch too.

  • Yggdrisil Clint Skidmore (@Yggdrisil) reported

    @AskPlayStation ...said they were turning over to someone else. Never heard back. Haven't been able to resolve the issue. None of my videos on the PlayStation store will play. I never got a refund for the two rentals that I was unable to watch.

  • rockyflores0787 Rocky Flores (@rockyflores0787) reported

    @PlayStation i bout the ps plus and its not working. I tried calling customer service but keeps saying call back later. Been 2 days already that I tried

  • HechoPicha_ Peralta (@HechoPicha_) reported

    @AskPlayStation hey I need to file a claim but looks like the Cost Rica contact-us page is broken or something. Can you help me? Need to claim a year subscription for psn since I forgot to turn off the auto renewal. I filed one to Spain but they told me they can’t help.

  • MoultonHawk 𝙼𝚘𝚞𝚕𝚝𝚘𝚗𝙷𝚊𝚠𝚔 (@MoultonHawk) reported

    @AskPlayStation Hi, I need to send my Apple phone in for service can’t receive two step notifications. I also can’t get backup codes for the same reason. Can you help please. I have everything else you need

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