Mass Effect Andromeda

Mass Effect Andromeda Outage Map

The map below depicts the most recent cities worldwide where Mass Effect Andromeda users have reported problems and outages. If you are having an issue with Mass Effect Andromeda, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Mass Effect Andromeda users affected:

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Mass Effect: Andromeda is an action role-playing video game developed by BioWare and published by Electronic Arts for Xbox One, Microsoft Windows and PlayStation 4.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Mass Effect Andromeda Issues Reports

Latest outage, problems and issue reports in social media:

  • RealRiderNexus Shin RiderNexus (@RealRiderNexus) reported

    So how is that Mass Effect Remastered Trilogy? Any issues at launch?

  • dopovita Kendra Abercrombie (@dopovita) reported

    @masseffect @macwalterslives Game immediately crashes if wireless headphones are on. FIX THIS!!!!

  • Adamanthen Adamanthen@Home (@Adamanthen) reported

    If anyone is having trouble getting Mass Effect Legendary edition to start on an Xbox, unplug any accessories attached to the console. #MassEffectLegendaryEdition

  • Suho_Meso1 Suho Meso (@Suho_Meso1) reported

    @Juhrer @masseffect It said the 15th for me too, im not sure if its a glitch or not, but it says the 14th now. It should actually release at about 10:00AM EST and you’ll be able to play then.

  • jarbenmate Mr Halo (@jarbenmate) reported

    I have been playing Mass Effect all day. The changes to the combat are great, game still suffers from some poorly designed combat arenas though. Those are problems that existed before though, they are made better with the changes to combat.

  • AdamTho88718953 Adam Thompson (@AdamTho88718953) reported

    @masseffect @bioware @XboxSupport hi there’s a issue with series X and official Xbox headset and loosing sound, worked for awhile and now I have no sound at all 😔 #MassEffectLegendaryEdition

  • matthickman07 Matt Hickman (@matthickman07) reported

    @Migedio09 @masseffect Just happened to see this. Do you have a wireless headset? I ran into the same thing. If so, that’s probably the issue. Start the game with your headset off until you’re past the launcher and on the main menu of one of the individual games.

  • thiel_curtis Curtis Thiel (@thiel_curtis) reported

    @XboxSupport has anyone else reported having problems getting passed title screen on mass effect legendary edition?

  • Detektiv1702 Ronny Neumann (@Detektiv1702) reported

    @bioware are you planning on releasing a fix for the eyes in mass effect? They are missing depth which was present In the old version (looks like the iris is painted on instead of behind a curved corneal and they are extremely bright, it’s present in all videos and on my copy :(

  • LettuceWithAnF Jim (@LettuceWithAnF) reported

    @masseffect Hiya, looking forward to playing but I've got a game-breaking crash on boot when it's gets to the licence agreement screen. Playing on Series X, digital purchase. Any word on a fix?

  • dopovita Kendra Abercrombie (@dopovita) reported

    @masseffect @macwalterslives Would it great, if it would actually work... crashes when headphones are plugged on. FIX THIS!

  • carverhxwke alexx 🥚🤡 (@carverhxwke) reported

    mass effect will fix me

  • GibbsJeff Jeff Gibbs (@GibbsJeff) reported

    @EAHelp Xbox one x. It basically crashes at the start. No error message. I disconnected my headset and tried again. Got a little further and then while it was trying to load into mass effect 1 it crashed again.

  • JohnSmaele john de smaele (@JohnSmaele) reported

    @macwalterslives Just started playing on me1 on the new upgraded version on the ps4 pro so much has been done to fix or upgrade the mako and everything about the first MassEffect game hope it returns in ME5 as it wasn’t used in me2 and me3

  • JahimTheCreator Jah Jean-Noel (@JahimTheCreator) reported

    So @Steam I took the day off to play @masseffect #MassEffectLegendaryEdition and still don't have access. #FixIt I WANT IT FIX NOW #temperT antrum

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