eToro Outage Map
The map below depicts the most recent cities worldwide where eToro users have reported problems and outages. If you are having an issue with eToro, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
eToro users affected:
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Withdrawals
eToro is a social trading and multi-asset brokerage company that focuses on providing financial and copy trading services. eToro offers trading and investing in cryptocurrencies, stocks, ETFs, currencies, indices, commodities and more.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Berlin, Land Berlin | 2 |
| Barcelona, Catalunya | 2 |
| San Rafael, Castilla y León | 1 |
| Barrow in Furness, England | 1 |
| Rennes, Bretagne | 1 |
| Bonn, NRW | 1 |
| Ejea de los Caballeros, Aragon | 1 |
| Steinfurt, NRW | 1 |
| Zürich, ZH | 1 |
| Marktheidenfeld, Bavaria | 1 |
| Herentals, Flanders | 1 |
| Zug, ZG | 1 |
| Balaguer, Catalunya | 1 |
| Watford, England | 1 |
| Caerphilly, Wales | 1 |
| Arth, SZ | 1 |
| Valencia, Comunitat Valenciana | 1 |
| Santa Cruz de Tenerife, Canary Islands | 1 |
| La Laguna, Canary Islands | 1 |
| Burton upon Trent, England | 1 |
| Birmingham, England | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| San Sebastián de los Reyes, Comunidad de Madrid | 1 |
| Zipaquirá, Departamento de Cundinamarca | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
eToro Issues Reports
Latest outage, problems and issue reports in social media:
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Florian Spanu
(@FlorianSpanu) reported
@eToro I have opened several tickets(last one is 01742752 ) asking about where is my money and still no answer. I have this issue with you since 11th January. !!!
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Daniel Ricardo
(@danielc4vtr) reported
@malhal @eToroService @eToro I would appreciate some help with that. I was getting to close a trade yesterday to take my money back, but i was getting the "add more funds" message to receive my money. Then someone told me that i was actually putting a sell position and it's a different thing. I'm lost
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H. Tinoco
(@HectorTinoco16) reported
@eToroService I did a deposit from a wire transfer one month ago. And you did not answer anything. This id 19280973. I open two tickets with no answer, this is not possible. Could you help me to solve it? tickets contact support 01542089 01632242
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ftPIRG
(@ftPIRG) reported
@eToroService "we would like to thank you for understanding". nobody here is understanding why you engaged in market manipulation and then tried to say it was an error without offering compensation for your ******* flawed platform. what a joke. good luck gaining future users you crooks
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Trooper
(@tron11323900000) reported
@eToroService How convenient that this “error” only seemed to happen to the most vital stocks.
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Danielle Tinsley
(@GreatGlam) reported
@eToroService An apology is not good enough- return the shares sold in error to make it right
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halfway_j
(@halfway_j) reported
@eToroService Oh look etoro reacting to a large number of customer complaints, how many times these things go un noticed and the brooker gains because of it. All in ERROR of course. Bit like when market volatility occurs and you suddenly cant make moves as you locked out account.
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gloomysauces
(@gloomysauces) reported
@eToroService you’re a dumbass company and I’m not able to close any of my positions from the last Friday and now my portfolio is down 65%. Can you please look into it. I’ve sent many emails regarding it but there was no response for @eToroService Case:01695989 Case:01736978
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你笨
(@dinoislost) reported
@PecPhilip @eToro They don’t give a ****, new people don’t know what happened xd
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gloomysauces
(@gloomysauces) reported
@eToroService @eToro You’re a **** hole company and project yourself as a global platform and I have never seen a shitty customer service like yours. I’m not able to close any of my positions in my portfolio. Can you please check that. Case:01695989
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loldedmded
(@loldedmded) reported
@eToroService @HectorTinoco16 its gone, same thing happened to me. theyve been copy pasting me these stupid response ! all their tickets responses are also copy pasted
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ex9r
(@ex9r4) reported
@eToroService so ****** not true LMAO 'error' WTF is an intern handling your biz? you froze my CASH in trades and i lost money because of you crooks
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albatross
(@albatro14806738) reported
@eToroService Could you tell us whether this incident constitutes a breach of contract by etoro to its users?
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Linus
(@Linus30660167) reported
@eToro I heard from wsb that you place SLs automatically on people's stocks and then throw errors when people attempt to remove them, forcing them to sell at a loss. Could you elaborate on the legality of selling your users' stocks against their direct wishes?
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gloomysauces
(@gloomysauces) reported
@eToroService @eToro hello eToro I’m unable to close any positions in my account. I’ve raised complaint regarding it on Friday still no response. Can you please tell me who is responsible for the losses incurred now? I’m going to place lawsuit and sue your **** company.
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