eToro Outage Map
The map below depicts the most recent cities worldwide where eToro users have reported problems and outages. If you are having an issue with eToro, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
eToro users affected:
eToro is a social trading and multi-asset brokerage company that focuses on providing financial and copy trading services. eToro offers trading and investing in cryptocurrencies, stocks, ETFs, currencies, indices, commodities and more.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Barcelona, Catalunya | 3 |
| Berlin, Land Berlin | 2 |
| Steinfurt, NRW | 1 |
| Zürich, ZH | 1 |
| Marktheidenfeld, Bavaria | 1 |
| Herentals, Flanders | 1 |
| Zug, ZG | 1 |
| Balaguer, Catalunya | 1 |
| Watford, England | 1 |
| Caerphilly, Wales | 1 |
| Arth, SZ | 1 |
| Valencia, Comunitat Valenciana | 1 |
| Santa Cruz de Tenerife, Canary Islands | 1 |
| La Laguna, Canary Islands | 1 |
| Burton upon Trent, England | 1 |
| Birmingham, England | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| San Sebastián de los Reyes, Comunidad de Madrid | 1 |
| Zipaquirá, Departamento de Cundinamarca | 1 |
| Vernon, Normandie | 1 |
| Bad Aibling, Bavaria | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Nîmes, Occitanie | 1 |
| Goussainville, Île-de-France | 1 |
| Troyes, ACAL | 1 |
| Amiens, Hauts-de-France | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Grasse, Provence-Alpes-Côte d'Azur | 1 |
| Valdemoro, Comunidad de Madrid | 1 |
| Nanterre, Île-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
eToro Issues Reports
Latest outage, problems and issue reports in social media:
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Brown Bauer
(@BrownBauer) reported
Im so wound up this morning with @eToro my last tweet didn’t make sense. Having an offline tool to close trades isn’t a solution, I signed up and put my money in your platform because I could trade live. This isn’t happening. Sort it out! #etoro #etoroservice
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Marjan Kalanaki
(@marji_sound) reported
@agowa338 @ahmad04386828 @eToroService Just a usual outage shouldn’t take 12 hours to fix. Even if the whole data Center has been destroyed, they must have their service deployed in multi regions to prepare for such an incident. They must clear us on what the outage was
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Anne Elizabeth
(@MissSpeedySnail) reported
@eToroService @eToro Good. If you were a banking institute you would be taking calls from the regulators today demanding to know what had happened. An 18 hour outage is extremely disappointing service and not satisfactory.
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Bill
(@Bill87372982) reported
@eToroService @eToro @TheFCA we have no way to get our cash back. Please could you help.
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Didier
(@did98) reported
@eToroService @eToro It's been down for 18 hours.... totally unacceptable, offline platform was also down for several hours...
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RLCS Fronovi
(@dfoster1980) reported
@agowa338 @ahmad04386828 @eToroService You might be happy accepting **** service, but for the vast majority of people this is unacceptable. Poor service, poor communication, poor platform.
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Rọ̀gbà
(@ZeeROGBA) reported
@eToroService app has been down since yesterday. What's going on???!
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Chris Mylonas
(@SkiesWanderer) reported
@eToroService You should handle the whole situation in a professional way and come back with an official announcement by your CEO @yoniassia in order to avoid the panic selling on the way..otherwise the crash will be huge! Please, try to regain our trust before reactivating the platform!
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Lo-ki
(@Nadiusthethird) reported
@Bmlyty @eToroService No you didn't... etoro was working fine during the two bigest dips which is when I brought in btw :P Conclusion: You didn't have the ***** to go in and are now blaming the outage that happened after the best buy opportunities. 🤡
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Darren Macdonald
(@dmacdonald29) reported
@eToroService I thought you identified the issue yesterday
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C Earnest
(@Earnst14) reported
@eToroService @eToro Guys, it's been over 12 hours. As an established online platform, you have to acknowledge just how bad that is. As an established online trading platform, it's devastating.
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Bob
(@Bob38681168) reported
@agowa338 @ahmad04386828 @eToroService Bull sat. 16 hours unplanned maintenance. Everyone should move to another platform. Also heard that they are in financial trouble so your money isn’t safe.
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Luc Schots
(@LukeSBE) reported
@eToroService @eToro Still down at 9:00 Brussels time
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Bob
(@Bob38681168) reported
@ahmad04386828 @eToroService 16 hours unplanned maintenance. Everyone should move to another platform. Also heard that they are in financial trouble so your money isn’t safe.
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Bob
(@Bob38681168) reported
@NoLimitTrader @eToroService Agree. 16 hours unplanned maintenance. Everyone should move to another platform. Also heard that they are in financial trouble so your money isn’t safe.