Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (30%)
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Device Failure (24%)
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App Crashing (20%)
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Online Features (12%)
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Website Down (11%)
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Errors (3%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Terneuzen |
Online Features | |
| Amsterdam |
Device Failure | |
 Los Angeles |
Website Down | |
| Riverside |
Online Features | |
| Celina |
App Crashing | |
 Birmingham |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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J-Dude
(@jdudemill) reported
@WonderW97800751 @googlenest By the way, some may call this “OCD”. I prefer to call it “Not burning my house down because of a stupid mistake”
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Jeremy
(@jrmotorworks) reported
@jmericksoniii @JoeSilverman7 @googlenest No ****? That's good to know!
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Darline Rodriguez
(@darlineandco) reported
@googlenesthelp I can’t submit a help ticket bc it’s down?!
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Brandon Robert
(@Money__McFly) reported
@googlenesthelp We’ve tried every setting and the heat will not come on until it wants to randomly…and when it is on it doesn’t heat the house to the desired temp, it cuts off prematurely…we even turned the smart/eco function…plz help lol
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Chris Brown
(@chrisbrownjade) reported
@dt_joyce @googlenest @Sonos Totally agree. I hope Google can work out how to fix this issue for millions of their customers. Sonos made my smart home slightly dumber in 2022.
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Cardiopanic
(@Cardiopanic) reported
@googlenesthelp It's -22 at the moment and the #nest camera is still offline due to "extreme" weather. We leave in CANADA, not Florida FFS. This is ridiculous. @ONconsumer
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Adam Clegg
(@Cleggworth) reported
@googlenesthelp any closer to a fix on homes refusing to play @ARCountry? It's been months of it insisting on playing country hits on tunein instead. Wonder if @AmazonHelp's Alexa could manage it? 🤔
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Eddie Santos
(@eddie_monie) reported
Bought @googlenest products directly from the @GoogleStore to support them directly, but YIKES, what a nightmare in customer support...
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Handy Andy
(@MightyCrotch) reported
My new thermostat came today! My @googlenest @madebygoogle is such garbage. Between inching my temps up and up and up, and the "Whoops gotta report home to Google. Please wait while we do that before we turn your fan on." -- I'm excited to be done with it forever. #smarthome
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MrTerrificPants
(@MrTerrificPants) reported
Hey @googlenest, 1 of my Nest Hubs has been mysteriously disconnecting from Nest Wifi recently for no apparent reason. My other 4 Hubs are fine. The problem unit is closest to the Wifi and there's nothing between them. Whenever it disconnects, I have to reboot it. Any tips?
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SevSev
(@SevSev24) reported
having the most terrible experience with @madebygoogle. Purchased a @googlenest wifi that does not work, and different support teams keep re-directing me to each other and ignoring my messages for 3 weeks already :/
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TeslaTradeUp
(@teslatradeup) reported
@thejaykid7 @googlenesthelp Did you ever get a resolution to this issue? I have the same problem. :(
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Annoyed Richard
(@WhatAnnoysMe) reported
Just learned @googlenest can’t/won’t help me with a thermostat warranty claim because I already uninstalled it and don’t have access to the property now. They need to “troubleshoot” to identify the problem before they’ll replace it. I’ll tell you the problem. Your policy sucks!
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Narinder
(@narinderdhami) reported
@googlenest has terrible customer service. I expected much more from @Google ...#CustomerService
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Handy Andy
(@MightyCrotch) reported
My new thermostat came today! My @googlenest is such a wasteful piece of garbage. Between inching my temps up and up and up, and the "Whoops gotta report home to Google. Please wait while we do that before we turn your fan on." -- I'm excited to be done with it.
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Keith Johansen
(@Nesnahojk) reported
@googlenesthelp yes i still need help. I have 2 Nest learning thermostats and 5 Nest Es. The notifications are received by push notification
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scott.shapiro
(@shapscott) reported
My @googlenest is not being found when trying to set it up in the google home app. I already followed the online support articles. Any other way to get help?
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Phil Cherry
(@philctweets) reported
I've been using a Google Nest Thermostat since end of September 2021. Last week it suddenly went offline, gave a w5 network error and no matter what I do it cannot see any wireless networks (tried resetting everything) :-( @googlenesthelp
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Robert Aldridge
(@RobertJALA) reported
@sonos is officially on my **** list. **** them and their patents setting up my @googlenest devices is now harder for no good reason.
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Shaun
(@spill82) reported
@googlenesthelp hi, I have had a google doorbell, and when i talk to someone the volume is really low. It's up to full on the settings. The auto response options are loud and clear. Tried this with 2 different phones and it's the same. Can u help?
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hello world
(@iMADEitALLup) reported
@googlenest if one router on a mesh Wi-Fi goes down the system should find the next closest. Unfortunately that’s not what happens the system just searches for it’s preferred router and I can’t reset it remotely. Please add remote reset function
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Paul Clews
(@PaulClews2) reported
@googlenest is a really poor quality bit of kit. I am speaking from experience and I’m sure there is better out there. Don’t waste your cash on this app!
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Fercho Consigli
(@ferchoarg) reported
@googlenesthelp Hi, I have my Nest Hub stucked in the grey screen with the white G after a power outage :( . I've already tried unplugging it for a while and factory resetting it but it's still the same. Is there anything I can do to unbrick it?
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Stephanie Gagnon
(@stephfandisney) reported
@englishpaulm @googlenest @googlenesthelp So frustrated with Nest/Google. My app says my thermostat is offline so I can’t check my heat while away. Is my heat off? Hope not.
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Cyrus Lewis
(@CA_AA91) reported
@googlenesthelp my nest thermostat cannot connect to Wi-Fi we have tried reset and everything please we need help
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hello world
(@iMADEitALLup) reported
And now @googlenest I am getting camera offline alerts constantly. You need to fix this it’s unnecessary if I had a remote reset feature. It would just reconnect to the same Wi-Fi but a differently placed router
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Petr Bravenec
(@BravenecPetr) reported
@alsutton @googlenest I found that the TCP over stateful NAT is often less reliable than the same TCP tunneled over stateless SIT protocol. NAT can effectively kill silent connections. It's probably not IPv4 problem but IPv4+NAT problem.
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Rogue Squad
(@Rogue_Squad) reported
@googlenest It's been years. Can we please have the date on the home screen for hub/hub max. Frog + weather + time is great, but the date would help me miss the bin collection less!
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Jon
(@magjon29) reported
@googlenest it's 2022 and this problem with home mini still exists. when are you going to resolve this issue???
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Brandon Robert
(@Money__McFly) reported
@googlenest nice again is the WORST in home thermostat available! In the middle of an article blast it’s gonna tell no heat till 4am, like they bills in my crib!!! House is 65 degrees and dropping 🥶